JP2022094488A - Insurance consultation system and insurance consultation method - Google Patents

Abstract

To provide an insurance consultation system and insurance consultation method capable of reliably securing a record of communication data for a compliance check when conducting online insurance consultation.SOLUTION: In an insurance consultation system, a check terminal 4 is capable of communicating with a recruiter terminal 2 and displays a video conference screen during communication when a customer terminal 3 and the recruiter terminal 2 are communicating for a video conference, a server device 5 records data of the video conference displayed on the check terminal 4, and the recruiter terminal 2 controls transmission of the data of the video conference to a server via the recruiter terminal 2 if detecting an abnormality in the check terminal 4 and displays that there is the abnormality if it is the abnormality with respect to the recruiter terminal 2.SELECTED DRAWING: Figure 8

Description

This disclosure relates to an insurance consultation system and insurance consultation method for online insurance consultation.

Conventionally, an insurance agent that mediates an insurance contract between an insurance applicant and an insurance company is known. As insurance agents, for example, a visit-type agency where a counselor visits the area where the person who wants to take out insurance lives, and a visit-type agency where a counselor is stationed at a counter store installed in a shopping center or a commercial building. There is an agency of. In any case, at such an insurance agency, a counselor (hereinafter, also referred to as a solicitor) directly meets with a customer who wishes to take out insurance and consults on insurance (hereinafter, also referred to as "insurance counseling"). ) Is to be done.

In recent years, from the viewpoint of the development of IT (Information Technology) technology and the prevention of infectious diseases that have feared the spread of viruses, it is possible to have online conversations using communication terminals such as PCs (Personal Computers) without meeting people. Is being promoted. Similarly, in insurance consultation, it is desired that the recruiter conducts online insurance consultation (hereinafter, also referred to as “online insurance consultation”) by videophone without conducting an actual interview.

For example, in Patent Document 1 (Japanese Patent Laid-Open No. 2008-131412) and Patent Document 2 (Japanese Patent Laid-Open No. 2019-153099), a plurality of terminals such as mobile terminals and PCs communicate with each other via a network to provide voice. A system for transmitting and receiving data and image data between them is disclosed.

Japanese Unexamined Patent Publication No. 2008-131412 Japanese Unexamined Patent Publication No. 2019-153099

Insurance companies and insurance agents need to comply with various laws and regulations such as the Insurance Business Law, which stipulates basic rules for insurance solicitation, in order to ensure the reliability of insurance, the appropriateness of business, and the public nature. For example, insurance agents are required by the Insurance Business Law to meet "duty to provide information to customers" and "duty to grasp and confirm customer intentions".

If the systems disclosed in Patent Document 1 and Patent Document 2 are used for insurance consultation, the solicitor can conduct insurance consultation without conducting a face-to-face interview. However, in online insurance consultation, the above-mentioned "information for customers" is used. It is necessary for the checker to check that the recruiter complies with the "obligation to provide" and "obligation to grasp and confirm the customer's intention". Therefore, in online insurance consultation, it is necessary to reliably record and save the communication data of the videophone at the time of insurance consultation so that the compliance check can be performed later. However, even if some abnormality such as communication or device abnormality occurs and the communication data of the videophone at the time of insurance consultation cannot be recorded, the videophone itself may be performed normally, and it is necessary to check the compliance later. There was an inconvenience that the communication data recorded in was not confirmed.

This disclosure is made to solve the above problems, and provides a system and method that can surely secure the record of communication data for compliance check when conducting insurance consultation online. With the goal.

The insurance consultation system according to the present disclosure includes a first device, a second device, a third device, and a main recording unit. The second device can communicate with the first device and can make a videophone call with the first device for insurance consultation. The third device can communicate with the second device, and can receive the communication data of the videophone between the first device and the second device and display the screen of the videophone. The main recording unit records the communication data received by the third device. When a predetermined abnormality related to recording occurs, the second device performs a predetermined process based on the abnormality.

The insurance consultation method pertaining to this disclosure is a method of conducting insurance-related consultation online. The insurance consultation method consists of a step in which the first device and the second device communicate with each other and a videophone call is made between the first device and the second device for insurance consultation, and the second device communicates with the third device. Then, the step of receiving the communication data of the videophone between the first device and the second device and displaying the screen of the videophone while the third device is consulting about insurance, and the communication data received by the third device are displayed. It includes a step of recording in the main recording unit and a step of performing a predetermined process by the second apparatus based on the predetermined abnormality when a predetermined abnormality in recording occurs.

According to this disclosure, it is possible to surely secure a record of communication data for a compliance check when conducting an insurance consultation online.

It is a schematic diagram which shows the structure of an insurance consultation system. It is a schematic diagram which shows the hardware composition of an insurance consultation system. It is a schematic diagram which shows the display mode of a recruiter terminal. It is a schematic diagram which shows the display mode of a recruiter terminal. It is a figure which shows the functional structure of an insurance consultation system. It is a schematic diagram which shows the display mode and the recording state of each terminal. It is a schematic diagram which shows the display mode and the recording state of each terminal. It is a schematic diagram which shows the processing when an abnormality occurs. It is a schematic diagram which shows the display mode of the recruiter terminal at the time of an abnormality occurrence. It is a schematic diagram which shows the display mode of a recruiter terminal. It is a schematic diagram which shows the display mode of a recruiter terminal. It is a schematic diagram which shows the display mode of the recruiter terminal which concerns on the modification. It is a schematic diagram which shows the flag management table. It is a schematic diagram which shows the processing at the time of abnormality which concerns on the modification. It is a schematic diagram which shows the display content at the time of occurrence of abnormality which concerns on the modification. It is a schematic diagram which shows the structure of the insurance consultation system which concerns on the modification.

Embodiments of the present disclosure will be described in detail with reference to the drawings. The same or corresponding parts in the drawings are designated by the same reference numerals and the description thereof will not be repeated.

[Insurance consultation system configuration]
FIG. 1 is a schematic diagram showing the configuration of the insurance consultation system 1. As shown in FIG. 1, the insurance consultation system 1 includes a customer terminal 3 used by a customer, a recruiter terminal 2 used by a recruiter, a server device 5, and a person in charge of compliance check (hereinafter, "check person"). It also includes a check terminal 4 used by).

In the insurance consultation system 1, the customer terminal 3 and the recruiter terminal 2 communicate with each other via a network, so that a videophone call is made between the customer terminal 3 and the recruiter terminal 2. The term "videophone" includes the transmission and reception of audio data and image data (communication data of a videophone) between the customer terminal 3 and the recruiter terminal 2 online, and by transmitting and receiving such audio data and image data. , Customers and recruiters can make insurance consultations via videophone. Online insurance counseling includes such insurance counseling via videophone.

The customer terminal 3 is a computer as an example of the "first device". The customer terminal 3 is an information terminal capable of communicating with the recruiter terminal 2 via a network. In the present embodiment, the customer terminal 3 transmits and receives voice data and image data (videophone communication data) to and from the recruiter terminal 2 via a network, thereby communicating with the recruiter terminal 2. You can make a video call. Any information terminal capable of transmitting and receiving voice data and image data to and from the recruiter terminal 2, such as a desktop PC, a laptop PC, and a mobile terminal such as a smartphone, is applied to the customer terminal 3. Will be done.

The recruiter terminal 2 is a computer as an example of the "second device". The recruiter terminal 2 is an information terminal capable of communicating with each of the customer terminal 3, the check terminal 4, and the server device 5 via the network. In the present embodiment, the recruiter terminal 2 has voice data and image data (videophone communication data) with each customer terminal 3 used by each of the plurality of customers in charge of the recruiter via a network. To send and receive.

Any information terminal capable of transmitting and receiving videophone communication data to and from the customer terminal 3, such as a desktop PC, a laptop PC, and a mobile terminal such as a smartphone, is applied to the recruiter terminal 2. Will be done.

The check terminal 4 is an example of a “third device”. The check terminal 4 can communicate with the recruiter terminal 2 and the server device 5 via the network. The check terminal 4 can receive the communication data of the videophone between the customer terminal 3 and the recruiter terminal 2 and display the screen of the videophone (online insurance consultation).

Further, the check terminal 4 can record the communication data of the videophone as recorded data in the memory 43. That is, the memory 43 included in the check terminal 4 records the communication data of the videophone received by the check terminal 4. Further, in the present embodiment, the memory 23 included in the recruiter terminal 2 can record the communication data of the videophone held by the recruiter terminal 2.

The videophone communication data may be recorded by the recruiter terminal 2 or the check terminal 4 in an external device, and the videophone communication data may be transmitted to the server device 5 to the memory 53 of the server device 5. May be recorded in.

The server device 5 can communicate with each of the recruiter terminal 2 and the check terminal 4 via the network. The server device 5 may be installed in the same place as the check terminal 4, may be installed in a place different from the check terminal 4, and may be present on the cloud in the form of cloud computing. Recruiter information and customer information are recorded in the memory 53 of the server device 5, and the recruiter information and customer information can be acquired by accessing the server device 5.

FIG. 2 is a schematic diagram showing the hardware configuration of the insurance consultation system 1. As shown in FIG. 2, each of the customer terminal 3, the recruiter terminal 2, the server device 5, and the check terminal 4 has a hardware configuration for exerting each function.

The customer terminal 3 includes a processor 31, a communication device 32, a memory 33, a display 34, an input interface 35, a camera 36, a microphone 37, and a speaker 38.

The processor 31 is an arithmetic unit that executes various processes by executing various programs (for example, a control program 331 described later). The processor 31 is composed of, for example, at least one of a CPU (central processing unit), an FPGA (field programmable gate array), and a GPU (graphics processing unit). The processor 31 may be composed of processing circuits.

The communication device 32 establishes communication with the recruiter terminal 2 via the network, and transmits / receives data to / from the recruiter terminal 2. The communication device 32 may be configured to be connectable to the server device 5.

The memory 33 is a volatile memory such as DRAM (dynamic random access memory) and SRAM (static random access memory), or a ROM (read only memory), SSD (solid state drive), HDD (hard disk drive), or the like. It consists of non-volatile memory. The memory 33 records the control program 331. The control program 331 is a program for controlling each configuration included in the customer terminal 3.

The display 34 displays an image during an online insurance consultation with the recruiter terminal 2.

The input interface 35 accepts input by a customer who is a user of the customer terminal 3, such as a mouse and a keyboard. In the present embodiment, the customer can input a name, an address, a telephone number, an ID (identification), a password, and the like by using the input interface 35.

The camera 36 photographs a customer who is a user of the customer terminal 3 during an online insurance consultation with the recruiter terminal 2. The image data obtained by the shooting of the camera 36 is temporarily recorded in the memory 33 and transmitted to the recruiter terminal 2 by the communication device 32.

The microphone 37 acquires the voice of the customer who is the user of the customer terminal 3 during the online insurance consultation with the recruiter terminal 2. The voice obtained by the microphone 37 is temporarily recorded in the memory 33 as voice data, and is transmitted to the recruiter terminal 2 by the communication device 32.

The speaker 38 outputs the voice of the recruiter acquired from the recruiter terminal 2 during the online insurance consultation with the recruiter terminal 2.

The recruiter terminal 2 includes a processor 21, a communication device 22, a memory 23, a display 24, an input interface 25, a camera 26, a microphone 27, and a speaker 28.

The processor 21 is an arithmetic unit that executes various processes by executing various programs (for example, control program 231). The processor 21 is composed of, for example, at least one of a CPU, an FPGA, and a GPU. The processor 21 may be composed of an arithmetic circuit.

The communication device 22 establishes communication with each of the recruiter terminal 2, the check terminal 4, and the server device 5 via the network, and the recruiter terminal 2, the check terminal 4, and the server device 5 Send and receive data to and from each.

The memory 23 is composed of a volatile memory such as DRAM and SRAM, or a non-volatile memory such as ROM, SSD, and HDD. The memory 23 records the control program 231 and the recorded data 232.

The control program 231 is a program for controlling each configuration included in the recruiter terminal 2. The recorded data 232 is data that records the contents of the online insurance consultation conducted between the customer terminal 3 and the recruiter terminal 2, and is transmitted / received between the customer terminal 3 and the recruiter terminal 2 during the online insurance consultation. Includes audio and image data. The recorded data 232 may be transmitted to the server device 5 by the communication device 22 and stored in the memory 53.

The recruiter terminal 2 further records flag data 233 (not shown). The flag data 233 is data for specifying a predetermined check timing in the reproduction time of the recorded data. The flag data 233 is transmitted to the check terminal 4 by the communication device 22, and is stored in the memory 43 as the flag data 433.

The display 24 displays an image during online insurance consultation with the customer terminal 3.

The input interface 25 accepts input by a recruiter who is a user of the recruiter terminal 2, such as a mouse and a keyboard. In the present embodiment, the recruiter can input a name, an address, a telephone number, an ID, a password, and the like by using the input interface 25. Further, the recruiter can input a desired check timing among the reproduction times of the recorded data by using the input interface 25.

The camera 26 photographs the recruiter who is the user of the recruiter terminal 2 during the online insurance consultation with the customer terminal 3. The image data obtained by the shooting of the camera 26 is temporarily recorded in the memory 23 and transmitted to the customer terminal 3 by the communication device 22.

The microphone 27 acquires the voice of the recruiter who is the user of the recruiter terminal 2 during the online insurance consultation with the customer terminal 3. The voice obtained by the microphone 27 is temporarily recorded in the memory 23 as voice data, and is transmitted to the customer terminal 3 by the communication device 22.

The speaker 28 outputs the customer's voice acquired from the customer terminal 3 during the online insurance consultation with the customer terminal 3.

The server device 5 includes a processor 51, a communication device 52, and a memory 53. The processor 51 is an arithmetic unit that executes various processes by executing various programs (for example, control program 531). The processor 51 is composed of, for example, at least one of a CPU, an FPGA, and a GPU. The processor 51 may be composed of an arithmetic circuit.

The communication device 52 establishes communication with each of the recruiter terminal 2 and the check terminal 4 via the network, and transmits / receives data to / from each of the recruiter terminal 2 and the check terminal 4. .. The communication device 52 may be configured to be able to communicate with the customer terminal 3.

The memory 53 is composed of a volatile memory such as DRAM and SRAM, or a non-volatile memory such as ROM, SSD, and HDD. The memory 53 records the control program 531, the customer data 532, and the recruiter data 533.

A customer management table is registered in the memory 53 of the server device 5. The customer management table is information about the customer such as the customer ID, password, name, date of birth, address, telephone number, current insurance contract status, family information, and face photo data registered in the server device 5 by the customer in advance. Stores customer data including (customer data 532 in FIG. 2).

Further, the recruiter management table is registered in the memory 53 of the server device 5. The recruiter management table is a recruiter that includes information about the recruiter, such as the recruiter ID, password, name, date of birth, address, telephone number, and information on the customer in charge, which is registered in the server device 5 by the recruiter in advance. The data (recruiter data 533 of FIG. 2) is stored.

The control program 531 is a program for controlling each configuration included in the server device 5. The customer data 535 includes data such as a name and an address input by the customer via the input interface 35 of the customer terminal 3. The recruiter data 536 includes data such as a name and an address input by the recruiter via the input interface 25 of the recruiter terminal 2. It should be noted that these data may be input from other terminals and registered in the server device 5 in advance.

The check terminal 4 includes a processor 41, a communication device 42, a memory 43, a display 44, an input interface 45, and a microphone 47.

The processor 41 is an arithmetic unit that executes various processes by executing various programs (for example, control program 431). The processor 41 is composed of, for example, at least one of a CPU, an FPGA, and a GPU. The processor 41 may be composed of an arithmetic circuit.

The communication device 42 establishes communication with the recruiter terminal 2 and the server device 5 via the network, and transmits / receives data to / from the recruiter terminal 2 and the server device 5.

The memory 43 is composed of a volatile memory such as DRAM and SRAM, or a non-volatile memory such as ROM, SSD, and HDD. The memory 43 records the control program 431 and the recorded data 432.

The control program 431 is a program for controlling each configuration included in the check terminal 4. The recorded data 432 is data (videophone communication data) that records the contents of the online insurance consultation conducted between the customer terminal 3 and the recruiter terminal 2, and is the data (videophone communication data) between the customer terminal 3 and the recruiter terminal during the online insurance consultation. Includes audio data and image data transmitted to and from 2.

Further, the memory 43 stores flag data 433 (not shown). The flag data 433 is data for specifying a predetermined check timing in the reproduction time of the recorded data. The flag data 433 is acquired from the recruiter terminal 2 via the communication device 42.

The display 44 displays an image during online insurance consultation between the customer terminal 3 and the recruiter terminal 2. The input interface 45 accepts input by a checker who is a user of the check terminal 4, such as a mouse and a keyboard. The microphone 47 outputs the voice during the online insurance consultation performed between the customer terminal 3 and the recruiter terminal 2.

[Display mode during online insurance consultation]
3 and 4 are schematic views showing a display mode of the recruiter terminal 2. As shown in FIG. 3, the display 24 of the solicitor terminal 2 includes a display area 241 for displaying a customer who is the other party of the online insurance consultation and a display area 240 for displaying the solicitor.

The recruiter conducts online insurance consultation with the customer terminal 3 using the recruiter terminal 2 by videophone, and while observing the "duty to provide information to the customer" and the "duty to grasp and confirm the customer's intention". Provide insurance consultation to customers. During the insurance consultation, the recruiter will perform "identity verification", "intention confirmation", and "explanation of important matters", and if the customer is an elderly person or a minor, "family consent" will be performed.

As described above, in the present embodiment, the check terminal 4 receives the communication data of the videophone between the customer terminal 3 and the recruiter terminal 2. Then, the memory 43 included in the check terminal 4 records the communication data of the videophone received by the check terminal 4. Further, the videophone communication data held by the recruiter terminal 2 (hereinafter, "videophone communication data" may be simply referred to as "communication data") is recorded in the memory 23 provided in the recruiter terminal 2. Is also possible.

The insurance consultation system 1 causes the videophone screen to display images 601,602 indicating that the communication data is being recorded when the communication data of the videophone is being recorded in either the memory 43 or the memory 23. .. Specifically, an image 602 that can identify the red character "REC" is displayed together with an image 601 that imitates a video camera.

Further, the insurance consultation system 1 has images 603,604 indicating that the voice data of the communication data is being recorded when the communication data of the videophone is being recorded in either the memory 43 or the memory 23. Is displayed on the screen of the videophone. Specifically, an image 604 that can specify the volume with a meter is displayed together with an image 603 that imitates a speaker. Further, an image 610 capable of specifying the current time is displayed on the screen.

In this way, when the video camera and REC are displayed, it indicates that the communication data of the videophone is recorded normally, and when the speaker and meter are displayed, it is among the communication data of the videophone. Indicates that the audio data of is recorded normally. On the other hand, if these data are not recorded, it will be as follows.

As shown in FIG. 4, in either the memory 43 or the memory 23, when the communication data of the videophone is not being recorded, an image 601 imitating a video camera having a diagonal line indicating that the recording is not being performed is displayed. .. At this time, the character "REC" is not displayed.

In either the memory 43 or the memory 23, when the communication data of the videophone is being recorded, an image 603 imitating a speaker having an oblique line indicating that the audio data is not being recorded is displayed. At this time, the volume is not displayed on the image 602.

[Functional configuration of insurance consultation system 1]
FIG. 5 is a diagram showing a functional configuration of the insurance consultation system 1. As shown in FIG. 5, the communication data of the videophone is transmitted and received between the customer terminal 3 and the recruiter terminal 2, and the customer terminal 3 displays the screen of the videophone in the display area 341. Further, the recruiter terminal 2 displays the screen of the videophone in the display area 241. Further, the customer terminal 3 and the recruiter terminal 2 are configured to be able to communicate with the server device 5.

Here, the relay process 233 and the record process 234 are processes executed by the recruiter terminal 2. The relay process 433 and the record process 434 are processes executed by the check terminal 4.

The relay process 233 performs a process of transmitting the communication data of the videophone held by the recruiter terminal 2 to the check terminal 4. The recording process 234 performs a process of recording the communication data of the videophone held by the recruiter terminal 2 in the memory 23 based on the occurrence of a predetermined abnormality described later.

The relay process 433 performs a process of receiving the communication data of the videophone received from the recruiter terminal 2. The check terminal 4 uses the received communication data of the videophone to display the screen of the videophone in the display area 441. The recording process 434 performs a process of recording the received communication data of the videophone in the memory 43.

[Display mode and recording status of each terminal]
6 and 7 are schematic views showing a display mode and a recording state of each terminal. As shown in FIG. 6, when a videophone is being made, the screen of the videophone is displayed on the display 34 of the customer terminal 3 and the display 24 of the recruiter terminal 2. Further, the display 44 of the check terminal 4 also displays the screen of the videophone displayed on the recruiter terminal 2.

In the present embodiment, the communication data of the videophone is usually recorded as the recorded data 432 in the memory 43 of the check terminal 4. However, when a predetermined abnormality (specifically, abnormality A1 or abnormality A2) described later occurs, it becomes impossible to record the communication data of the videophone in the memory 43 of the check terminal 4. In this case, as shown in FIG. 7, the recorded data 232 is recorded in the memory 23 of the recruiter terminal 2. Hereinafter, it will be described in detail.

[Processing when an error occurs]
FIG. 8 is a schematic diagram showing processing when an abnormality occurs. When a predetermined abnormality related to recording occurs, the recruiter terminal 2 performs a predetermined process based on the abnormality. As shown in FIG. 8, the predetermined abnormality includes the abnormalities A1, A2, B1, B2, and the predetermined processing includes the processes A, B, and C.

The abnormality A1 is an abnormality related to recording in the memory 43. For example, the abnormality A1 occurs when an abnormality occurs in the operation of the software for executing the recording process 434 and the processing of the software is stopped. Alternatively, it occurs when an abnormality occurs in the memory 43 and the communication data of the videophone cannot be recorded in the memory 43.

The abnormality A2 is an abnormality of the check terminal 4. For example, the abnormality A2 occurs when some trouble occurs in the software or hardware of the check terminal 4, and the check terminal 4 does not operate normally.

When the abnormality A1 or the abnormality A2 occurs as a predetermined abnormality, the recruiter terminal 2 performs the process A as a predetermined process. The process A is a process of starting the recording of communication data in the memory 23. These abnormalities may be detected by the server device 5, the check terminal 4, or the recruiter terminal 2.

For example, when the server device 5 or the recruiter terminal 2 detects an abnormality in the communication with the check terminal 4, it may be determined that an abnormality has occurred in the check terminal 4 and the abnormality A2 may be detected. When the server device 5 detects the abnormality A2, the recruiter terminal 2 is notified that the abnormality A2 has occurred. When the check terminal 4 detects the abnormality A1 related to the recording in the memory 43, the recruiter terminal 2 is notified that the abnormality A1 has occurred.

The abnormality B1 is an abnormality related to recording in the memory 23. For example, the abnormality B1 occurs when an abnormality occurs in the operation of the software for executing the recording process 234 and the processing of the software is stopped. Alternatively, it occurs when an abnormality occurs in the memory 23 and the communication data of the videophone cannot be recorded in the memory 23. The abnormality B1 is an abnormality that can occur after the abnormality A1 or the abnormality A2 occurs and the recording of the communication data is started (process A) in the memory 23.

The abnormality B2 is a communication abnormality between the recruiter terminal 2 and the check terminal 4. For example, in the abnormality B2, an abnormality occurs in the operation of the software for executing the recording process 234 or the operation of the software for executing the recording process 233, and the communication between the recruiter terminal 2 and the check terminal 4 occurs. It occurs when the communication between the recruiter terminal 2 and the check terminal 4 fails for some reason, such as when the software is disconnected. Alternatively, the abnormality B2 may be detected when the communication speed between the recruiter terminal 2 and the check terminal 4 becomes a predetermined speed or less.

When the abnormality B1 or the abnormality B2 occurs, the process B is performed as a predetermined process. The process B is a process for displaying on the screen of the videophone of the recruiter terminal 2 that a predetermined abnormality has occurred. Process B will be described later with reference to FIG.

If the abnormality is not resolved within a predetermined time (for example, 10 minutes) after the abnormalities B1 and B2 occur, processing C is performed to terminate the videophone. Since the communication between the customer terminal 3 and the recruiter terminal 2 is forcibly disconnected by the process C, the videophone is also forcibly terminated. The recruiter terminal 2 may count the predetermined time and terminate the videophone, or the server terminal may count the predetermined time and notify the recruiter terminal 2 to terminate the videophone.

FIG. 9 is a schematic diagram showing a display mode of the recruiter terminal 2 when an abnormality occurs. As shown in FIG. 9, when the process B is performed, the image 701 is displayed on the display 24 of the recruiter terminal 2 on the entire surface side of the screen of the videophone.

The image 701 includes a character image indicating that a predetermined abnormality has occurred and a character image prompting a request for treatment for the predetermined abnormality. Specifically, as a predetermined abnormality, an error code: B2 abnormality (abnormality B2) has occurred, and a character image indicating that an abnormality has occurred in communication with the check terminal 4 is displayed.

In addition, a text image "Please ask the administrator for action" is displayed, prompting you to request treatment for the specified abnormality. As a result, the recruiter will contact the administrator who manages the check terminal 4 or the server device 5 and request the response. For example, when the check terminal 4 freezes and the abnormality B2 occurs, the administrator restarts the check terminal 4 to eliminate the abnormality B2. Alternatively, if the processing of the software that performs the recording process 434 is stopped and the abnormality A1 occurs, the administrator restarts the software to eliminate the abnormality A1. If the processing of the software that performs the recording process 234 is stopped and the abnormality B1 is generated, the administrator is instructed to restart the software to eliminate the abnormality B1.

On the other hand, for example, when a physical device such as a memory or a hard disk of the check terminal 4 fails and an abnormality occurs, the administrator cannot immediately eliminate the abnormality. In addition, it is assumed that the communication is temporarily disconnected and the communication is restored immediately. In such a case, the administrator does not need to deal with it.

In addition, even when making a videophone call, it is essential to record the communication data of the videophone such as "identity confirmation", "intention confirmation", "explanation of important matters", and "family consent". There are situations where it is not necessary to record videophone communication data, such as when you are just chatting.

Image 701 also has a text image that says "Please explain the situation to the customer if necessary." And "If the problem is not recovered, the videophone call will be forcibly terminated after XX minutes." Character image and is displayed.

For example, if the anomaly is expected to be resolved immediately in a situation where recording of videophone communication data is not required, the recruiter does not need to explain the anomaly situation to the customer. If it is expected that the abnormality will be resolved immediately in a situation where recording of videophone communication data is required, it is necessary to explain to the customer that identity verification and intention verification will be suspended until restoration.

If there is no possibility that the abnormality will be resolved due to a hardware failure, etc., the recruiter needs to inform the customer that the videophone call will be canceled and terminate the videophone call. There is a limit to the amount of time that a videophone can be continued during an abnormality, and if this time (predetermined time) elapses, the videophone will be forcibly terminated for safety.

[Other features]
10 and 11 are schematic views showing a display mode of the recruiter terminal 2. The insurance consultation system 1 can execute a reproduction process of reproducing the communication data being recorded while recording the communication data of the videophone. This makes it possible to confirm during recording whether the communication data is reliably recorded. In FIG. 10, a screen for reproducing the communication data being recorded by a predetermined operation of the recruiter is displayed.

As shown in FIG. 10, the display area 241 defines a display area 281 for displaying the current image during the videophone, a display area 282 for displaying the image of the videophone being played, and an image of the past videophone. Includes a display area 283 that displays screens arranged in chronological order by time.

In this example, the icon 258 indicates that the image recorded at 11 minutes and 30 seconds out of the recorded data of all 24 minutes and 15 seconds is being reproduced, and the time can be changed by operating the seek bar 271. The icons 259 and 270 indicate the output value of the volume corresponding to the image being played. Further, the operation of the icon 255 rewinds, the operation of the icon 254 causes playback / pause, the operation of the icon 256 fast forwards, and the operation of the icon 257 changes the playback speed.

Further, the customer terminal 3 includes a reception unit that receives input information input by the customer during a videophone call. For example, the input unit is a device such as a pen tablet that can input characters by handwriting. For example, when the customer inputs the name "Taro Yamada" through the input unit, as shown in FIG. 11, an image 620 capable of identifying the handwritten character image "Taro Yamada" is displayed on the screen of the videophone. ..

The communication data of the videophone is recorded including the input information received by the reception unit. That is, the image 620 that can identify "Taro Yamada" is recorded in the memory 23 or the memory 43 as the communication data of the videophone.

As described above, in the present embodiment, in the insurance consultation system 1, the customer terminal 3 and the recruiter terminal 2 communicate with each other, and the television regarding insurance consultation between the customer terminal 3 and the recruiter terminal 2 is performed. Perform the process of making a call. Further, the recruiter terminal 2 and the check terminal 4 communicate with each other, and the check terminal 4 receives the communication data of the videophone between the customer terminal 3 and the recruiter terminal 2 during the consultation regarding insurance, and receives the videophone communication data. Performs the process of displaying the screen. Further, a process of recording the communication data received by the check terminal 4 in the memory 43 is performed. Further, when a predetermined abnormality related to recording occurs, the recruiter terminal 2 performs a predetermined process based on the abnormality.

By doing so, even if a predetermined abnormality related to the recording occurs while recording the communication data of the videophone regarding the consultation regarding insurance, the recruiter terminal 2 has a predetermined abnormality based on the abnormality. Since the processing is performed, it is possible to surely secure the record of the communication data for the compliance check when conducting the insurance consultation online.

[Modification example]
Next, a modified example of the present embodiment will be described. In the present embodiment, as described with reference to FIG. 8, when the abnormalities A1, A2, B1, and B2 occur, the processes A, B, and C corresponding to the abnormalities A1, B, and B2 are executed. However, even if a judgment B is made based on the important matter flag, it is automatically determined whether or not the communication data of the videophone should be recorded at present, and the processing is changed according to this situation. good. In the following description, the parts different from the present embodiment will be described, and the overlapping parts will be omitted. Hereinafter, it will be described in detail.

FIG. 12 is a schematic diagram showing a display mode of the recruiter terminal 2 according to the modified example. As shown in FIG. 12, below the display area of the display 24, an icon 251 for recording the start timing and the end timing of the "identity verification" and the start timing and the end timing of the "intention confirmation" are recorded. Icon 252, icon 253 for recording the start timing and end timing of "important matter explanation", icon 254 for recording the start timing and end timing of "family consent", and information about the customer. Icon 255 is displayed.

When talking with a customer about each of the above check items in an online insurance consultation, the recruiter operates the corresponding icon at each timing of the beginning and the end of the talk. As a result, it is stored in the memory 23 as flag data 233. The "important matter flag" described later is set based on the flag data 233. The flag data 233 stored in the memory 23 is transmitted to the check terminal 4 and stored in the memory 43 as the flag data 433.

For example, in the example shown in FIG. 12, the icon 251 is operated at the timing when the recruiter starts "identity verification" for the customer (the timing when 5 minutes and 15 seconds have passed from the start of recording), and the "identity verification" is completed. The icon 251 is operated at the timing (the timing when 10 minutes and 30 seconds have passed from the start of recording). The icon 252 is operated at the timing when the recruiter starts "confirmation of intention" for the customer (the timing when 25 minutes have passed from the start of recording), and the timing when "confirmation of intention" is completed (32 minutes and 20 seconds have passed since the start of recording). The icon 252 is operated at (timing). The icon 253 is operated at the timing when the recruiter starts "explanation of important matters" to the customer (the timing when 38 minutes and 5 seconds have passed from the start of recording), and the timing when the "explanation of important matters" ends (50 minutes from the start of recording). The icon 253 is operated at the timing when 30 seconds have passed).

If the customer is not an elderly person or a minor, the display 24 may not display the icon 254 for recording the start timing and the end timing of "family consent". In identity verification, customers are required to present a driver's license or other identity verification certificate. When the customer presents the identity verification certificate, the processor 21 of the recruiter terminal 2 determines whether or not the face photograph of the customer shown on the identity verification certificate matches the face of the customer who is the policyholder. The result may be displayed in the display area of the display 24.

FIG. 13 is a schematic diagram showing a flag management table. As shown in FIG. 13, the flag management table stores a predetermined check timing of the playback time of the recorded data for each flag data.

The check timing is determined by the solicitor during the insurance counseling in the online insurance counseling between the policyholder customer and the solicitor. For example, the check timing includes "identity verification" of the policyholder, "confirmation of intention" of the policyholder for the insurance product, "explanation of important matters" regarding the insurance product, and "explanation of important matters" of the policyholder among the contents of the online insurance consultation. Includes the timing of any one of the "family consents". This information is necessary for the checker to check that the recruiter complies with the "duty to provide information to the customer" and "duty to grasp and confirm the customer's intention" in the online insurance consultation. It is an item.

The check timing is not limited to the above-mentioned timing, and any timing can be used as long as the recruiter, who is the user of the recruiter terminal 2, inputs using the input interface 25 for the checker to check at the time of the compliance check. It may be timing. For example, "identity verification", "intention confirmation", "important matter explanation", and "family consent" are examples of check items, and the checker or recruiter is the recruiter terminal according to the content of the compliance check. Check items may be set (changed) in 2.

In the flag management table of FIG. 13, information "05:15" for specifying 5 minutes and 15 seconds as the start timing of "identity verification" is stored in the playback time, and 10 as the end timing of "identity verification". Information "10:30" for specifying minutes and 30 seconds is stored, and information "25:00" for specifying 25:00 seconds is stored as the start timing of "intention confirmation", and "intention confirmation" is performed. Information "32:20" for specifying 32 minutes and 20 seconds is stored as the end timing, and information "38:05" for specifying 38 minutes and 05 seconds is stored as the start timing of "important matter explanation". Information "53:30" for specifying 53 minutes and 30 seconds as the end timing of the "important matter explanation" is stored.

Further, the insurance consultation system 1 performs a flag setting process. The flag setting process is a process of turning on the important matter flag when it is within a predetermined period during consultation regarding insurance, and turning off the important matter flag when it is outside the predetermined period. The flag setting process is performed by the recruiter terminal 2, but the check terminal 4 may perform the flag setting process.

Of the insurance consultations, the policyholder's identity verification (identity verification), policyholder's intention confirmation for insurance products (intention confirmation), important matter explanation regarding insurance products (important matter explanation), and insurance contract This is the period during which the consent of the person's family (family consent) is given.

Specifically, the important matter flag is set based on the flag data 233. In the flag setting process, the important matter flag is set to ON at the start timing of "identity verification", and the important matter flag is set to OFF at the end timing of "identity verification". Similarly, the important matter flag is set to ON at the start timing of "intention confirmation", and the important matter flag is set to OFF at the end timing of "intention confirmation". The important matter flag is set to ON at the start timing of the "important matter explanation", and the important matter flag is set to OFF at the end timing of the "important matter explanation". The important matter flag is set to ON at the start timing of "family consent", and the important matter flag is set to OFF at the end timing of "family consent".

FIG. 14 is a schematic diagram showing processing when an abnormality occurs according to a modified example. As shown in FIG. 14, when the abnormality A1 or the abnormality A2 occurs as a predetermined abnormality, the recruiter terminal 2 performs the process A as a predetermined process.

When a serious abnormality B1 (abnormality related to recording in the memory 23) or an abnormality B2 (communication abnormality between the recruiter terminal 2 and the check terminal 4) occurs, the recruiter terminal 2 performs a predetermined process based on the important matter flag. conduct.

Specifically, when a serious abnormality B1 or an abnormality B2 occurs, the recruiter terminal 2 makes a determination B based on the important matter flag. Judgment B is a judgment as to whether or not the important matter flag is ON. Then, a predetermined process is performed based on the determination B.

When the important matter flag is ON, the recruiter terminal 2 displays that a predetermined abnormality has occurred on the screen of the videophone as a predetermined process, and prompts a request for treatment for the predetermined abnormality (image 701). The process B for displaying) is performed, and the process C for terminating the videophone call is performed if the predetermined abnormality is not resolved within a predetermined time (for example, 10 minutes). When the important matter flag is OFF, the recruiter terminal 2 displays that a predetermined abnormality has occurred on the screen of the videophone as a predetermined process, and prompts a request for treatment for the predetermined abnormality (image 702). Process B for displaying) is performed.

FIG. 15 is a schematic diagram showing the display contents when an abnormality occurs according to the modified example. As shown in FIG. 15A, when the process B is performed when the important matter flag is ON, the image 701 is displayed. As shown in FIG. 15B, when the process B is performed when the important matter flag is OFF, the image 702 is displayed.

In either case, a display is displayed to the effect that the administrator is requested to respond to the occurrence of an abnormality, and a display is displayed to urge the customer to explain the situation as necessary. However, when the important matter flag is ON, a display indicating that the videophone is forcibly terminated if the error is not recovered is displayed, and when the important matter flag is OFF, such a display is displayed. Is not done.

In the modified example of the present embodiment, in the situation where the recording of the communication data of the videophone is not necessary, it is necessary to record the communication data of the videophone without forcibly terminating the videophone even if an abnormality occurs. In some situations, the videophone is forcibly terminated if the abnormality continues in order to ensure reliable recording.

FIG. 16 is a schematic diagram showing the configuration of the insurance consultation system 1 according to the modified example. In the present embodiment, the insurance consultation system 1 includes a customer terminal 3, a recruiter terminal 2, a check terminal 4, and a server device 5. The recruiter terminal 2 communicates with the customer terminal 3, the check terminal 4, and the server device 5, and the check terminal 4 communicates with the server device 5.

However, the present invention is not limited to this, and as shown in FIG. 16, the customer terminal 3, the recruiter terminal 2, and the check terminal 4 may be configured to communicate with each other via the server device 5. By doing so, since the videophone between the customer terminal 3 and the recruiter terminal 2 is made via the server device 5, the communication data of the videophone can be directly recorded in the server device 5.

Further, the check terminal 4 may receive the communication data of the videophone from the server device 5. Further, in this case, the communication data of the videophone may be recorded on either or both of the recruiter terminal 2 and the check terminal 4. At the timing when a predetermined abnormality regarding recording occurs, the recruiter terminal 2 or the check terminal 4 may be made to start recording the communication data of the videophone.

[Main configuration]
(Structure 1)
The insurance consultation system 1 according to the present embodiment includes a customer terminal 3, a recruiter terminal 2, a check terminal 4, and a memory 43. The recruiter terminal 2 can communicate with the customer terminal 3 and can make a videophone call with the customer terminal 3 regarding insurance consultation. The check terminal 4 can communicate with the recruiter terminal 2, and can receive the communication data of the videophone between the customer terminal 3 and the recruiter terminal 2 and display the screen of the videophone. The memory 43 records the communication data received by the check terminal 4. When a predetermined abnormality related to recording occurs, the recruiter terminal 2 performs a predetermined process based on the abnormality.

By doing so, even if a predetermined abnormality related to the recording occurs while recording the communication data of the videophone regarding the consultation regarding insurance, the recruiter terminal 2 has a predetermined abnormality based on the abnormality. Since the processing is performed, it is possible to surely secure the record of the communication data for the compliance check when conducting the insurance consultation online.

(Structure 2)
The insurance consultation system 1 further includes a memory 23 capable of recording communication data held by the recruiter terminal 2. When an abnormality related to recording in the memory 43 (abnormality A1) or an abnormality in the check terminal 4 (abnormality A2) occurs as a predetermined abnormality, the recruiter terminal 2 starts recording communication data in the memory 23 as a predetermined process. Perform the process of causing (process A).

By doing so, since the communication data is recorded not only in the memory 43 but also in the memory 23, it is possible to surely secure the recording of the communication data for the compliance check when conducting the insurance consultation online.

(Structure 3)
When the recruiter terminal 2 further causes an abnormality related to recording in the memory 23 (abnormality B1) as a predetermined abnormality, the recruiter terminal 2 displays that a predetermined abnormality has occurred on the screen of the videophone of the recruiter terminal 2 as a predetermined process. (Display of image 701) Performs processing (processing B).

By doing so, the recruiter can deal with the predetermined abnormality and can quickly eliminate the predetermined abnormality.

(Structure 4)
When the recruiter terminal 2 has a communication abnormality (abnormality B2) between the recruiter terminal 2 and the check terminal 4 as a predetermined abnormality, a predetermined abnormality is found on the videophone screen of the recruiter terminal 2 as a predetermined process. A process (process B) for displaying the occurrence (display of the image 701) is performed.

By doing so, the recruiter can deal with the predetermined abnormality and can quickly eliminate the predetermined abnormality.

(Structure 5)
As a predetermined process, the recruiter terminal 2 further performs a process of displaying a display (display of image 701) prompting a request for treatment for a predetermined abnormality on the screen of the videophone of the recruiter terminal 2, and a predetermined process is performed within a predetermined time. If the abnormality is not resolved, the process of terminating the videophone (process C) is performed.

By doing so, a predetermined abnormality can be quickly resolved. Even if the predetermined abnormality is not resolved, by terminating the videophone call, it is possible to surely secure the recording of the communication data for the compliance check when conducting the insurance consultation online.

(Structure 6)
The insurance consultation system 1 performs a flag setting process of turning on the important matter flag when it is within a predetermined period during consultation on insurance and turning off the important matter flag when it is outside the predetermined period. The prescribed period is the period during which the insurance policyholder's identity is confirmed, the policyholder's intention for the insurance product is confirmed, important matters regarding the insurance product are explained, and the policyholder's family consent is given. When the recruiter terminal 2 further causes an abnormality related to recording in the memory 23 as a predetermined abnormality, the recruiter terminal 2 performs a predetermined process based on the important matter flag.

By doing so, it is automatically determined whether or not it is a predetermined period subject to compliance check such as "identity verification", "intention confirmation", "explanation of important matters", and "family consent". Since the predetermined processing can be performed based on this, it is possible to surely secure the record of the communication data for the compliance check when conducting the insurance consultation online.

(Structure 7)
When a communication abnormality between the recruiter terminal 2 and the check terminal 4 occurs as a predetermined abnormality, the recruiter terminal 2 performs a predetermined process based on the important matter flag.

By doing so, it is automatically determined whether or not it is a predetermined period subject to compliance check such as "identity verification", "intention confirmation", "explanation of important matters", and "family consent". Since the predetermined processing can be performed based on this, it is possible to surely secure the record of the communication data for the compliance check when conducting the insurance consultation online.

(Structure 8)
When the important matter flag is ON, the recruiter terminal 2 displays that a predetermined abnormality has occurred on the screen of the videophone as a predetermined process, and prompts a request for treatment for the predetermined abnormality (image 701). Display) is performed, and if the predetermined abnormality is not resolved within the predetermined time, the videophone is terminated. When the important matter flag is OFF, the recruiter terminal 2 displays that a predetermined abnormality has occurred on the screen of the videophone as a predetermined process, and prompts a request for treatment for the predetermined abnormality (image 702). Display) is performed.

By doing so, the recruiter can take a detailed response depending on whether or not it is a predetermined period subject to the compliance check, and communication data can be obtained during the predetermined period subject to the compliance check. You can surely secure the record of.

(Structure 9)
The insurance consultation system 1 displays images 601, 602 indicating that the communication data is being recorded on the screen of the videophone while the communication data is being recorded.

By doing so, it is possible to always visually check whether or not communication data is being recorded, so it is possible to ensure that communication data is recorded for compliance check when conducting insurance consultation online. can.

(Structure 10)
The insurance consultation system 1 further displays images 603 and 604 indicating that voice data is being recorded on the screen of a videophone while recording communication data.

By doing so, it is possible to surely secure the recording of the communication data for the compliance check when conducting the insurance consultation online regarding the voice data.

(Structure 11)
The insurance consultation system 1 performs a reproduction process of reproducing the communication data being recorded while the communication data is being recorded.

By doing so, it is possible to confirm that the communication data of the videophone is surely recorded even during the videophone.

(Structure 12)
The customer terminal 3 includes a reception unit that receives input information input by the user during a videophone call. The communication data is recorded including the input information received by the reception unit.

In this way, since the communication data can be recorded together with the input information input by the user, the input information can be confirmed later.

(Structure 13)
The insurance consultation method according to the present embodiment is a method of conducting insurance consultation online. The insurance consultation method consists of a step in which the customer terminal 3 and the recruiter terminal 2 communicate with each other and a videophone call is made between the customer terminal 3 and the recruiter terminal 2 regarding insurance consultation, and the recruiter terminal 2 is a check terminal. A step of communicating with 4 and receiving the communication data of the videophone between the customer terminal 3 and the recruiter terminal 2 while the check terminal 4 is consulting about insurance and displaying the screen of the videophone, and the check terminal. This includes a step of recording the communication data received by 4 in the memory 43, and a step of performing a predetermined process by the recruiter terminal 2 based on the abnormality when a predetermined abnormality in recording occurs.

By doing so, even if a predetermined abnormality related to the recording occurs while recording the communication data of the videophone regarding the consultation regarding insurance, the predetermined processing based on the abnormality is performed. It is possible to reliably secure a record of communication data for compliance check when conducting insurance consultation online.

It should be considered that the embodiments disclosed this time are exemplary in all respects and not restrictive. The scope of the present invention is shown by the scope of claims rather than the above description, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims. The configurations exemplified in this embodiment and the configurations exemplified in the modified examples can be appropriately combined.

1 Insurance consultation system, 2 Recruiter terminal, 3 Customer terminal, 4 Check terminal, 5 Server device, 21,31,41,51 Processor, 22,32,42,52 Communication device, 23,33,43,53 Memory , 24,34,44 display, 25,35,45 input interface, 26,36 camera, 27,37,47 microphone, 28,38 speaker, 231,331,431,531 control program, 232,432 recorded data, 233 , 433 Relay processing, 234,434 Recording processing, 241,242,245 Display area, 254,255,256,257,258,259,270 Icon, 271 seek bar, 281,282,283 Display area, 532 Customer data, 533 Recruiter data, 601,602,603,604,610,620,701,702 images.

The insurance consultation system according to the present disclosure includes a first device, a second device, a third device, a main recording unit, and a sub recording unit . The second device can communicate with the first device and can make a videophone call with the first device for insurance consultation. The third device can communicate with the second device, and can receive the communication data of the videophone between the first device and the second device and display the screen of the videophone. The main recording unit records the communication data received by the third device. The sub-recording unit can record the communication data held by the second device. When an abnormality related to recording to the main recording unit or an abnormality of the third device occurs as a predetermined abnormality related to recording, the second device causes the sub-recording unit to start recording communication data as a predetermined process based on the abnormality. Perform processing .

The insurance consultation method pertaining to this disclosure is a method of conducting insurance-related consultation online. The insurance consultation method consists of a step in which the first device and the second device communicate with each other and a videophone call is made between the first device and the second device for insurance consultation, and the second device communicates with the third device. Then, the step of receiving the communication data of the videophone between the first device and the second device and displaying the screen of the videophone while the third device is consulting about insurance, and the communication data received by the third device are displayed. The step of recording to the main recording unit, the step of performing a predetermined process by the second device based on the abnormality when a predetermined abnormality occurs, and the communication data held by the second device are recorded in the sub-recording unit. When an abnormality related to recording to the main recording unit or an abnormality of the third device occurs as a predetermined abnormality related to recording, the second device causes the sub-recording unit to perform communication data as a predetermined process based on the abnormality. It includes a step of performing a process of initiating recording .

Claims (13)

An insurance consultation system that provides online insurance consultation.
With the first device
A second device that can communicate with the first device and can make a videophone call about insurance consultation with the first device.
A third device capable of communicating with the second device, receiving communication data of the videophone between the first device and the second device, and displaying a screen of the videophone.
A main recording unit for recording the communication data received by the third device is provided.
The second device is an insurance consultation system that, when a predetermined abnormality related to recording occurs, performs a predetermined process based on the abnormality. A sub-recording unit capable of recording the communication data held by the second device is further provided.
When the second device causes an abnormality related to recording to the main recording unit or an abnormality of the third device as the predetermined abnormality, the sub-recording unit starts recording the communication data as the predetermined process. The insurance consultation system according to claim 1, which performs processing. In the second device, when an abnormality related to recording to the sub-recording unit occurs as the predetermined abnormality, the predetermined abnormality has occurred on the screen of the videophone of the second device as the predetermined process. The insurance consultation system according to claim 2, which performs a process of displaying. When a communication abnormality between the second device and the third device occurs as the predetermined abnormality, the second device causes the predetermined abnormality on the screen of the videophone of the second device as the predetermined process. The insurance consultation system according to claim 1, which performs a process of displaying the fact that it has occurred. As the predetermined process, the second device further performs a process of displaying a display prompting a request for treatment for the predetermined abnormality on the screen of the videophone of the second device, and the predetermined abnormality is within a predetermined time. The insurance consultation system according to claim 3 or 4, wherein if the problem is not resolved, the videophone is terminated. Further provided with a flag setting unit that turns on the predetermined flag when it is within the predetermined period during the consultation regarding insurance and turns off the predetermined flag when it is outside the predetermined period.
The prescribed period is the period during which the policyholder's identity is confirmed, the policyholder's intention for the insurance product is confirmed, important matters regarding the insurance product are explained, and the consent of the policyholder's family is given. ,
The insurance consultation system according to claim 2, wherein the second device performs the predetermined processing based on the predetermined flag when an abnormality related to recording to the sub-recording unit further occurs as the predetermined abnormality. Further provided with a flag setting unit that turns on the predetermined flag when it is within the predetermined period during the consultation regarding insurance and turns off the predetermined flag when it is outside the predetermined period.
The prescribed period is the period during which the policyholder's identity is confirmed, the policyholder's intention for the insurance product is confirmed, important matters regarding the insurance product are explained, and the consent of the policyholder's family is given. ,
The insurance consultation system according to claim 2, wherein the second device performs the predetermined process based on the predetermined flag when a communication abnormality between the second device and the third device occurs as the predetermined abnormality. .. The second device is
When the predetermined flag is ON, as the predetermined process, a process of displaying the occurrence of the predetermined abnormality on the screen of the videophone and displaying a request for treatment for the predetermined abnormality is performed. If the predetermined abnormality is not resolved within the predetermined time, the process of terminating the videophone is performed.
When the predetermined flag is OFF, as the predetermined process, a process of displaying the occurrence of the predetermined abnormality on the screen of the videophone and displaying a request for treatment for the predetermined abnormality is performed. The insurance consultation system according to claim 6 or 7. The insurance consultation system according to any one of claims 1 to 8, wherein an image indicating that the communication data is being recorded is displayed on the screen of the videophone during the recording of the communication data. The insurance consultation system according to claim 9, wherein an image indicating that voice data is being recorded is further displayed on the screen of the videophone during the recording of the communication data. The insurance consultation system according to any one of claims 1 to 10, further comprising a reproduction unit for reproducing the communication data being recorded while recording the communication data. The first device includes a reception unit that receives input information input by a user during the videophone.
The insurance consultation system according to any one of claims 1 to 11, wherein the communication data is recorded including the input information received by the reception unit. This is an insurance consultation method for online insurance consultation.
A step in which the first device and the second device communicate with each other and a videophone call is made between the first device and the second device for insurance consultation.
The second device and the third device communicate with each other, and the third device receives the communication data of the videophone between the first device and the second device during the consultation regarding the insurance, and the videophone. Steps to display the screen of
A step of recording the communication data received by the third device in the main recording unit, and
An insurance consultation method including a step in which the second device performs a predetermined process based on the abnormality when a predetermined abnormality related to recording occurs.

Images