JP2008234127A - Article management server, article management program, and article management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To facilitate management of an item which needs follow up. <P>SOLUTION: When user identification information is stored by a user information storage means 11a, article information is acquired by an article information acquisition means 11b responding to a request from a user terminal 12. Then when selection screen display information is output by a selection screen display information output means 11c, input of the selection information is received by a selection information input means 11d. If input of a person in charge coping with an item shown in an article is received by a person in charge input means 11e, the user identification information which shows selection information and the person in charge is added to the article information by a selection information addition means 11f. Then the article information is stored in an article information storage means 11h by an article information setting means 11g. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an article management server, an article management program, and an article management method for managing an article of an electronic conference performed by transmitting and receiving an article transmitted by a user from a user terminal, and more particularly to an article management method. Among them, the present invention relates to an article management server, an article management program, and an article management method for managing articles that need to be followed up.

Conventionally, in electronic conferences where multiple users post messages and exchange opinions using information networks, for example, when a problem is posted, measures are taken to resolve the problem A technique for organizing items (hereinafter referred to as action items) that require the next action based on the content posted by the user has been considered (see, for example, Patent Document 1 and Patent Document 2).
JP 2003-153224 A JP 2005-31866 A

  By the way, in the systems described in Patent Document 1 and Patent Document 2 described above, the person in charge lists action items manually, and it is necessary to follow up at the meeting separately from the electronic file in which the original article is stored. There is a problem in that it is necessary to organize the items determined to be present, collect them into an electronic file, and register them as action items in the system.

  Furthermore, these systems have the problem that it is necessary to conduct interviews with related parties and monitor follow articles in order to update electronic conference articles according to changes in the situation based on user actions. .

  The present invention has been made in view of these points, and an object of the present invention is to provide an article management server, an article management program, and an article management method that facilitate management of matters that require follow-up.

  In the present invention, in order to solve the above problems, an article management server 11 as shown in FIG. 1 is provided. The article management server 11 according to the present invention is for managing articles of an electronic conference that is performed by transmitting and receiving articles transmitted by a user. This article management server 11 has the following processing functions.

  The user information storage unit 11a stores user identification information for identifying a user. The article information acquisition unit 11b acquires article information indicating the content of an article in response to a request from the user terminal 12. The selection screen display information output unit 11c outputs selection screen display information for displaying the content of the article based on the acquired article information and a screen for accepting an input as to whether or not to select the article as an action item. The selection information input unit 11d receives input of selection information indicating that an article is selected as an action item. The person-in-charge input unit 11e receives an input from the person in charge who deals with the matter indicated in the article selected as the action item. The selection information adding means 11f is in charge of the article information selected as the action item by the person in charge input means 11e based on the selection information input by the selection information input means 11d and the user information storage means 11a. User identification information indicating the user is added. The article information setting unit 11g causes the article information storage unit 11h to store the article information to which the selection information and the user identification information indicating the person in charge are added by the selection information adding unit 11f.

  According to such an article management server 11, user identification information is stored by the user information storage unit 11a, and article information is acquired by the article information acquisition unit 11b in response to a request from the user terminal 12. . Next, when the selection screen display information output means 11c outputs the selection screen display information, the selection information input means 11d accepts the input of the selection information. When the input of the person in charge is accepted by the person-in-charge input means 11e, the selection information adding means 11f adds the selection information and the user identification information to the article information. Thereafter, the article information is stored in the article information storage unit 11h by the article information setting unit 11g.

  In the present invention, an article that requires follow-up from articles in an electronic conference can be used as an action item as it is. This eliminates the need to re-enter the contents of articles posted in the electronic conference room for action item management, saving the trouble of organizing the articles and registering them as action items, and improving the efficiency of electronic meeting management. I can plan. Further, the action item list can be created without omission based on the management information of the electronic conference, and the certainty is improved.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing an outline of the present embodiment. In this embodiment, when an article of an electronic conference that is performed by transmitting and receiving an article transmitted by a user is managed, an article that needs to be followed up can be easily registered. For this purpose, the article management server 11 includes user information storage means 11a, article information acquisition means 11b, selection screen display information output means 11c, selection information input means 11d, person-in-charge input means 11e, selection information addition means 11f, article information. It has setting means 11g and article information storage means 11h.

  The user information storage unit 11a stores user identification information for identifying a user of the electronic conference. The user of the electronic conference makes an application to the operator who operates the electronic conference in advance when using the electronic conference. Thereby, user identification information is assigned to the user. Each user is identified in the electronic conference by the identification information assigned to the user. Further, based on this user identification information, the utterance source and transmission destination of each article are managed.

The article information acquisition unit 11b acquires article information indicating the content of an article in response to a request from the user terminal 12. The article information is information indicating the content of a message in which an article is posted.
The selection screen display information output unit 11c outputs selection screen display information for displaying the content of the article based on the acquired article information and a screen for accepting an input as to whether or not to select the article as an action item. Here, the selection screen is a screen used when an administrator who manages an action item designated by a user performs input for registering an article as an action item. The selection screen display information is information for displaying an article image indicating the content of an article posted by the user and a selection input image for inputting a selection result as to whether or not to register the article as an action item. It is.

  The selection information input unit 11d receives input of selection information indicating that an article is selected as an action item. For example, when the administrator operates the selection information input unit 11d, the selection information is input. Thereby, the article is registered as an action item.

  The person-in-charge input unit 11e receives an input from the person in charge who deals with the matter indicated in the article selected as the action item. Thereby, the user who performs the follow-up of an article can be input.

  The selection information adding means 11f is input by the person in charge input means 11e based on the selection information input by the selection information input means 11d and the user information storage means 11a to the article information of the article selected as the action item. User identification information indicating the person in charge is added. As a result, selection information indicating that the action item has been selected and user identification information of a person in charge of follow-up of the article are added to the article information selected as the action item.

  The article information setting unit 11g causes the article information storage unit 11h to store the article information to which the selection information and the user identification information indicating the person in charge are added by the selection information adding unit 11f. This article information indicates that the article is an action item and the person in charge of follow-up.

  According to such an article management server 11, user identification information for identifying a user is stored by the user information storage means 11a, and an article is acquired by the article information acquisition means 11b in response to a request from the user terminal 12. Article information indicating the contents of is acquired. Next, the selection screen display information output means 11c outputs the selection screen display information for displaying the content of the article based on the acquired article information and a screen for accepting whether or not the article is selected as an action item. The

  Thereafter, when the selection information input unit 11d receives input of selection information indicating that the article is selected as the action item, the person-in-charge input unit 11e handles the matter indicated in the article selected as the action item. The input of the person in charge is accepted. Then, the selection information adding means 11f adds the selection information and the user identification information indicating the person in charge to the article information selected as the action item. Thereafter, the article information is stored in the article information storage unit 11h by the article information setting unit 11g.

  In this way, articles that require follow-up from articles in the electronic conference can be used as action items as they are. This eliminates the need to re-enter the contents of articles posted in the electronic conference room for action item management, saving the trouble of organizing the articles and registering them as action items, and improving the efficiency of electronic meeting management. I can plan. Further, the action item list can be created without omission based on the management information of the electronic conference, and the certainty is improved.

Next, details of the present embodiment will be described.
FIG. 2 is a diagram illustrating a system configuration example of the present embodiment. The electronic conference system according to the present embodiment is configured using a WEB server, and the network 300 includes a management unit 100, a plurality of user terminals 201a, a user terminal 201b, user terminals 201c,. It is connected.

The management unit 100 includes an article management server 101 that manages acceptance of posting of articles in electronic conferences and reading of articles, and other servers that will be described in detail later.
The users 200a, 200b, 200c,... Exchange articles by posting articles to participating electronic conferences and receiving articles posted from other users. To do. As a result, the electronic conference proceeds. A user terminal 201a, a user terminal 201b, a user terminal 201c,... Are provided under a user 200a, a user 200b, a user 200c,.

FIG. 3 is a diagram illustrating a server configuration example according to the present embodiment.
The management unit 100 includes an article management server 101, a conference room management server 102, a security management server 103, a user database (hereinafter referred to as user DB) 111, and an article database (hereinafter referred to as article DB) 112. The management unit 100 is provided with a LAN 140, and a server, a terminal, and a database in the management unit 100 are connected by the LAN 140.

  The article management server 101 receives an article posted by the user terminal 201 via the network 300, and stores the received article in the article DB 112. Also, the article management server 101 has a function as a WEB server, and in response to an article read request from the user terminal 201 having a function as a browser, the requested article is read from the article DB 112 and read. The article is transmitted to the user terminal 201. Further, as will be described in detail later, the article management server 101 also manages action items of posted articles through communication with an administrator terminal used by the administrator.

The conference room management server 102 is an electronic conference room (electronic bulletin board) on the WEB where electronic conferences are held.
Is a server that manages the opening, closing (closing), erasing, etc.
The security management server 103 authenticates a user 200 and an administrator (hereinafter referred to as a user) accessing the electronic conference and checks authority of each user and the like in order to protect the electronic conference and the electronic conference system. It is. The security management server 103 authenticates each user with a user ID (user identification information) and password recorded in the user DB 111, but is used for biometric authentication such as fingerprints, for example, prevention of unauthorized copying of software. Authentication may be performed using a hard key such as a dongle.

  The user DB 111 stores user identification information (user ID) for identifying the user 200. The user 200 can be identified by this user identification information, and the sender of the article posted to the electronic conference can be specified. Further, when restricting participants and viewers in the electronic conference room, the password is stored in association with the user ID. By authenticating the user 200 with these user ID and password, the electronic conference and the electronic conference system are protected.

Further, the user DB 111 stores administrator identification information and an administrator password.
In the present embodiment, the administrator is authenticated using the administrator identification information and the administrator password.

  The article DB 112 stores articles posted by the user 200. Although details will be described later, comments input by the user 200 or the administrator at the time of registration and execution of the action item are stored.

The data input / output unit 131 is a gateway server that connects the LAN 140 and the network 300.
FIG. 4 is a diagram illustrating a hardware configuration example of the article management server according to the present embodiment. The article management server 101 is entirely controlled by a CPU (Central Processing Unit) 1011. A random access memory (RAM) 1012, a hard disk drive (HDD) 1013, a graphic processing device 1014, an input interface 1015, and a communication interface 1016 are connected to the CPU 1011 via a bus 1010.

  The RAM 1012 temporarily stores at least part of an OS (Operating System) program and application programs to be executed by the CPU 1011. The RAM 1012 stores various data necessary for processing by the CPU 1011. The HDD 1013 stores an OS and application programs.

  A monitor 1017 is connected to the graphic processing device 1014. The graphic processing device 1014 displays an image on the screen of the monitor 1017 in accordance with a command from the CPU 1011. A keyboard 1018 and a mouse 1019 are connected to the input interface 1015. The input interface 1015 transmits a signal sent from the keyboard 1018 or the mouse 1019 to the CPU 1011 via the bus 1010.

The communication interface 1016 is connected to the LAN 140 and transmits / receives data to / from other computers via the LAN 140.
4 shows the hardware configuration of the article management server 101, the hardware of the conference room management server 102, the security management server 103, the user terminal 201a, the user terminal 201b, the user terminal 201c,. The hardware configuration is the same.

With the hardware configuration as described above, the processing functions of the present embodiment can be realized.
FIG. 5 is a block diagram illustrating functions of the article management server. The article management server 101 of this embodiment includes a user information storage unit 101a, an article information acquisition unit 101b, a selection screen display information output unit 101c, a selection information input unit 101d, a person-in-charge input unit 101e, and a comment information input unit 101f. , A selection information adding unit 101g, an article information setting unit 101h, an article information storage unit 101i, and an article information output unit 101j are provided.

  The user information storage unit 101a stores user identification information for identifying the user 200 of the electronic conference. The user 200 (administrator) of the electronic conference using the electronic conference must apply to the operator who operates the electronic conference system in advance and be assigned the user identification information (administrator identification information) by the operator. I must. With this user identification information, each user 200 is identified in the electronic conference. Further, based on this user identification information, the utterance source and the transmission destination of each article are specified. The user DB 111 of this embodiment functions as the user information storage unit 101a.

  The article information acquisition unit 101b acquires article information indicating the content of an article in response to a request from the user terminal 201. The article information is information indicating the content of a message in which an article is posted. In the electronic conference system according to the present embodiment, the article is represented by characters and the article information is text data. However, the article may be voice, a figure, or handwritten information. Data such as audio data and image data may be used.

  The selection screen display information output unit 101c outputs selection screen display information for displaying a screen that accepts the input of whether to select the content of the article based on the acquired article information and whether to select the article as an action item. Here, the selection screen is a screen when an administrator performs input for registering an article as an action item. The selection screen display information is information for displaying an article image indicating the content of an article posted by the user and a selection input image for inputting a selection result as to whether or not to register the article as an action item. It is.

  The selection information input unit 101d accepts input of selection information indicating that an article has been selected as an action item. For example, the administrator of the electronic conference inputs selection information by operating the selection information input means. Thereby, the article is registered as an action item. In the selection input image described above, for example, a registration button capable of inputting article selection information by operation is displayed as selection information input means.

  The person-in-charge input unit 101e receives an input from the person in charge of the action item that deals with the matter indicated in the article selected as the action item. Thereby, for example, the administrator can input the user 200 who deals with the matter indicated in the article selected as the action item, for example, following up the article.

The comment information input unit 101f accepts input of comment information indicating a comment for the person in charge when an article is registered in an action item.
The selection information adding unit 101g is input by the person in charge input unit 101e based on the selection information input by the selection information input unit 101d and the user information storage unit 101a to the article information of the article selected as the action item. User identification information indicating the person in charge is added. As a result, selection information indicating that the action item has been selected and user identification information of a person in charge of follow-up of the article are added to the article information selected as the action item. The selection information adding unit 101g further adds the comment information that has been accepted by the comment information input unit to the article information. Thereby, the comment information is transmitted to the person in charge and other users 200 together with the article information by the article information output unit 101j described later.

  The article information setting unit 101h causes the article information storage unit 101i to store the article information to which the selection information adding unit 101g has added the selection information and the user identification information indicating the person in charge. This article information indicates that the article is an action item and the person in charge of follow-up.

  The article information output unit 101j outputs the article information stored in the article information storage unit 101i to the user 200 and the manager who are participating in the electronic conference. Thereby, the person who registered the article in the action item can confirm the registration of the article. Furthermore, each participant can know that it has been registered in the action item. Also, the article information output unit 101j outputs the article information of this article to the person in charge of this action item based on the user identification information.

Next, processing executed by the article management server 101 will be described in detail. First, the flow of processing executed by the article management server 101 will be described.
FIG. 6 is a diagram illustrating the operation of the article management server. In FIG. 6, from when an article is posted by the user 200 at the user terminal 201 in the electronic conference system to when the administrator 110 registers the action item at the administrator terminal 104 and reports the completion of follow-up. Show the scene.

  Here, in the present embodiment, among the users 200, an administrator 110 who manages the progress of the conference is appointed. The administrator 110 has an authority to select an article to be registered in the action item and register the article in the action item. The user terminal 201 used by the user 200 designated as the administrator is referred to as an administrator terminal 104.

  First, the user 200 creates a message by inputting text and posts an article via the network 300. Thereby, the remarks of the user 200 are received by the electronic conference system. This embodiment is configured by WEB, and text data of articles and messages is accepted by WEB input. However, the present invention is not limited to this, and a user inputs a speech by voice and posts voice data to exchange opinions. You may make it the structure which performs. As a result, the article management server 101 stores the content of the article posted by the user 200 in the article DB 112 so that other users and the administrator 110 can view the article.

  Next, the administrator 110 of the electronic conference looks at the posted article, selects an article having a content that needs to be followed from the posted article, and operates an action item registration button 1041b described later in FIG. .

  Next, the administrator 110 stores registration information such as the conference room number, the article number, the registrant, and the registration date / time of the selected message in the action item management table. Further, the administrator 110 determines and inputs a person in charge of following the article selected as the action item from the users 200 participating in the electronic conference, and further inputs a comment for the person in charge. . As a result, the user determined to be in charge of the person in charge is notified that the action item has been determined to be in charge and the comment of the manager assigned to the person in charge regarding the action item.

  Next, the person in charge who has received the notification transmits a comment regarding the response status of the action item. Also, when the action item has been handled, a completion report and a comment related to the action are transmitted. As a result, the state of the article to be followed and the comment of the person in charge of following the article are stored in the action item management table.

  Next, the manager 110 confirms the content of the completion report by the person in charge, and if the follow-up is determined to be sufficient, completes and registers the action item. Thereby, the completion date is stored in the action item management table.

  In the present embodiment, the administrator 110 manages action items, such as registration of action items for articles and input of follow status, only by the administrator terminal 104. The action item may be managed using the person terminal 201 or other terminals. Further, all users 200 may be able to manage action items.

  FIG. 7 is a diagram illustrating an example of a user table. The example of FIG. 7 is a user table 111a that is stored in the user DB 111 and associates names of users and administrators, identification numbers, passwords, authorities, and participating conferences. The user table 111a is provided with names, identification information, passwords, authority, participation conference columns, and the like. In the figure, pieces of information arranged in the horizontal direction are associated with each other to form one record.

  In the name column, the name of the user or administrator who registered the account is set. User identification information and administrator identification information are set in the identification information column. Here, the user identification information is identification information assigned so as to uniquely identify each user, and the administrator identification information is identification information assigned so as to uniquely identify each administrator. . User and administrator accounts are managed based on these user identification information and administrator identification information. In the password column, a password for authenticating the user or administrator is set.

  In the authority column, the administrative authority of the person in the electronic conference system is set. In the present embodiment, the authority is divided into “user” or “administrator”. Further, in the present embodiment, the authority of the “manager” in the electronic conference also serves as the authority of “user”, and it is possible to post a normal article like a user together with action item management. However, not limited to this, when the user and the administrator are the same person, the registration as the “user” and the registration as the “administrator” are performed separately, and the account by each registration You may make it manage the participation of a meeting and action item.

  In the participation conference column, a conference in which the user participates or a conference managed by the administrator is set. If a user participates in a certain conference, the value of “conference room” in which the conference is held is set to “1”, and if not, the “conference” in which the conference is held “0” is set to the value of “chamber”. For example, in the example of the figure, it is indicated that the user “U.Y” participates in “conference 1” but does not participate in “conference 2”.

In the present embodiment, all user and administrator data are stored in the user DB 111 in a table format like the user table 111a in this example.
In the present embodiment, only the administrator 110 has the authority to manage action items such as registration of action items for articles and input of follow-up conditions, but this is not limiting, and all users 200 have action items. It may be possible to manage.

  FIG. 8 is a diagram illustrating an example of a conference room management table. The example of FIG. 8 is a conference room management table 112a that is stored in the article DB 112 and associates conference room numbers, article numbers, titles, article contents, and posters. The conference room management table 112a is provided with conference room numbers, article numbers, titles, article contents, contributor columns, and the like. In the figure, pieces of information arranged in the horizontal direction are associated with each other to form one record.

  In the conference room number column, the conference room where the article is posted is set. The conference room number identifies to which conference the article is a statement. In the article number column, a number indicating the order in which articles are posted in the conference room is set. The article posted to the electronic conference system can be uniquely specified by the article number and the conference room number.

  In the title column, the title of the article entered by the user who posted the article is set. In the article content column, the content of the article posted by the user is set. In this embodiment, an article is composed of a document file such as a text data format. However, the present invention is not limited to this, and an article may be composed of audio data, image data, or other data formats, and these are combined. May be used. In the column of contributor, user identification information indicating the user who posted the article is set. Thereby, the transmission origin of an article can be specified.

In the present embodiment, all articles are stored in the article DB 112 in a table format like the conference room management table 112a in this example.
FIG. 9 is a diagram illustrating an example of an action item management table. The example of FIG. 9 is an action item management table 112b that is stored in the article DB 112 and associates the conference room number, article number, registrant, registration date / time, person in charge, comment, completion report date / time, and completion confirmation date / time. . The action item management table 112b includes columns such as a conference room number, an article number, a registrant, a registration date / time, a person in charge, a comment, a completion report date / time, and a completion confirmation date / time. In the figure, pieces of information arranged in the horizontal direction are associated with each other to form one record.

  In the registrant column, administrator identification information indicating the administrator who registered the article in the action item is set. Thereby, the administrator who registered the article can be specified. The date and time when the article was registered as an action item is set in the registration date and time column. In the person-in-charge column, user identification information of the user who is assigned by the administrator and who is in charge of following the action item is set. Note that the person in charge may select the user who posted the original article registered as the action item, but can also select other users. The administrator can freely select a person in charge from among users according to the contents of action items and other situations.

  In the comment column, the content of the comment directed from the administrator to the user when the action item is assigned to the user is set. As a result, supplementary explanations, cautions, detailed instructions, etc. when following the action item are transmitted from the manager to the person in charge. In the completion report date / time column, the date / time when the completion report of the action item follow is transmitted by the person in charge is set. In the completion confirmation date / time column, the date / time when the completion of the follow-up of the action item is confirmed by the administrator is set.

In the present embodiment, all articles are stored in the article DB 112 in a table format like the action item management table 112b in this example.
In the present embodiment, the conference room management table 112a and the action item management table 112b are associated with each other by a conference room number and an article number, and constitute one database. The conference room management table 112a and the action item management table 112b of this embodiment function as article information.

  Next, an article posting process executed by the article management server 101 and the user terminal 201 will be described. FIG. 10 is a flowchart showing the procedure of article posting processing. In the following, the process illustrated in FIG. 10 will be described in order of step number. The article posting process is started after the user terminal 201 is connected to the article management server, the user is successfully authenticated, the user's authority is confirmed, and the article is displayed by the user terminal 201.

  [Step S <b> 11] The user terminal 201 receives an input of a conference room number indicating an electronic conference in which an article is posted by the user, and transmits the received conference room number to the article management server 101.

  [Step S <b> 12] The user terminal 201 receives an input of an article to be posted and an article title by the user, and transmits article information indicating the content of the accepted article and an article title to the article management server 101.

  [Step S13] The article information acquisition unit 101b of the article management server 101 that has received the article information generates the article number of the received article based on the article number of the article that has already been posted, and the conference room number and article of the article. Article additional information including a number, article title, user identification information of the poster, date and time of posting, and the like is generated.

  [Step S14] The article management server 101 adds the generated article addition information to the received article information, and stores the article information to which the article addition information is added in the conference room management table 112a of the article DB 112. Thereafter, the process ends.

By such article posting processing, the user's article is posted to the electronic conference.
Next, an action item registration process executed by the article management server 101 and the administrator terminal 104 will be described. FIG. 11 is a flowchart showing the procedure of the action item registration process. In the following, the process illustrated in FIG. 11 will be described in order of step number. The action item registration process is started when an article acquired by the article information acquisition unit 101b is displayed on the administrator terminal 104 via the selection screen display information output unit 101c, and an action item is selected and input by the administrator. Is done.

  [Step S <b> 21] The administrator terminal 104 receives an input of a conference room number and an article number specifying an article for registering an action item by the administrator, and transmits the accepted conference room number and article number to the article management server 101. To do. The transmitted conference room number and article number are acquired as selection information indicating that the article indicated by the conference room number and the article number is selected as an action item by the selection information input unit 101d of the article management server 101.

  [Step S22] The administrator terminal 104 receives an input of a person in charge of following the article registered as an action item by the administrator and an input of a comment for the person in charge to which the action item is assigned. User identification information indicating the user and comment information indicating the content of the comment are transmitted to the article management server 101. The transmitted user identification information is acquired as user identification information indicating the person in charge by the person-in-charge input unit 101e of the article management server 101. The sent comment information is acquired by the comment information input unit 101 f of the article management server 101.

  [Step S23] The selection information adding unit 101g included in the article management server 101 that has received the selection information, the user identification information of the person in charge, and the comment information is the user identification information of the administrator selected as the selection information and action item. Then, registration information including the selected date and time, user identification information of the person in charge, comment information, and the like is generated.

  [Step S24] The article management server 101 adds the generated registration information to the article information of the article selected as the action item, and stores the article information with the added registration information in the action item management table 112b of the article DB 112. Thereby, the selected article is registered in the article DB 112 as an action item.

  [Step S25] The article management server 101 transmits to the user selected by the person in charge an assignment mail indicating that the person in charge of following the article selected as the action item has been assigned. Thereafter, the process ends.

  In this assignment mail, the URL of the WEB page of the article registered in the action item is described. This URL is configured as “http://www.aaa.com/1-10”, for example. Here, in the URL “1-10”, “1” before the hyphen indicates the conference room number, and “10” after the hyphen indicates the article number. As a result, the selected person in charge is notified that the follow of the action item has been assigned, and the person in charge can confirm the content of the action item.

By such an action item registration process, an article that needs to be followed is registered as an action item.
Next, the start report process executed by the article management server 101 and the user terminal 201 will be described. FIG. 12 is a flowchart showing the procedure of the start report process. In the following, the process illustrated in FIG. 12 will be described in order of step number. Initiation report processing is information for identifying an article assigned as an action item (for example, the URL described in the above-mentioned assignment email, or the conference room number and article) in order to confirm the action item assigned by the user. (Article number) is input to the user terminal 201, and the information received is transmitted to the article management server 101, and execution is started.

  [Step S <b> 31] When the article management server 101 receives information identifying an article that is the target of an action item transmitted from the user terminal 201, the article management server 101 acquires article information of the identified article from the article DB 112. The acquired article information includes information such as comments made by the administrator added by the action item registration process. The acquired article information is transmitted to the user terminal 201.

  [Step S <b> 32] The user terminal 201 receives input of start report information indicating that the user has confirmed the assignment of action items, and transmits the received start report information to the article management server 101. Thereby, the start report information is acquired by the article management server 101.

  [Step S <b> 33] The user terminal 201 receives an input of a start comment regarding the start of the action item follow by the user, and transmits start comment information indicating the content of the received start comment to the article management server 101. The article management server 101 that has received the start comment information generates start report additional information including the start comment information and the start date and time when the assignment was confirmed.

  [Step S34] The article management server 101 adds the received start report information and the generated start report additional information to the article information of the article, and sets the start report and the start report additional information as the action of the article DB 112. Store in the item management table 112b. Thereafter, the process ends.

By such start report processing, confirmation of assignment by the user to whom the action item is assigned is reported.
Next, answer report processing executed by the article management server 101 and the user terminal 201 will be described. FIG. 13 is a flowchart showing the procedure of answer report processing. In the following, the process illustrated in FIG. 13 will be described in order of step number. In the answer report process, the user terminal 201 finishes following the assigned action item, and reports the result by transmitting information identifying the report target article from the user terminal 201 to the article management server 101. Execution starts.

  [Step S <b> 41] When the article management server 101 receives information specifying an article to be answered by a follow user transmitted from the user terminal 201, the article management server 101 acquires article information of the specified article from the article DB 112. . The acquired article information includes various information added by the above-described processing. The acquired article information is transmitted to the user terminal 201.

  [Step S <b> 42] The user terminal 201 receives input of response report information indicating that the user has finished following the action item, and transmits the received response report information to the article management server 101. Thereby, the answer report information is acquired by the article management server 101.

  [Step S <b> 43] The user terminal 201 receives an input of an answer comment regarding the answer to the action item follow by the user, and transmits answer comment information indicating the content of the accepted answer comment to the article management server 101. The article management server 101 that has received the reply comment information generates reply report additional information including the reply comment information and the reply date and time when the reply report was made.

  [Step S44] The article management server 101 adds the received answer report information and the generated answer report additional information to the article information of the article, and uses the article information with the answer report and the answer report additional information added to the action of the article DB 112. Store in the item management table 112b. Thereafter, the process ends.

By such an answer report process, the follow-up work by the person who followed the action item is completed and an answer comment on the result is reported.
Next, action item confirmation processing executed by the article management server 101 and the administrator terminal 104 will be described. FIG. 14 is a flowchart illustrating a procedure of action item confirmation processing. In the following, the process illustrated in FIG. 14 will be described in order of step number. The action item confirmation process is started when information for identifying the report target article is transmitted from the administrator terminal 104 to the article management server 101 in order for the administrator to confirm the report result of the action item follow. The

  [Step S <b> 51] When the article management server 101 receives the information specifying the article that is the subject of the follow-up report transmitted from the administrator terminal 104, the article management server 101 acquires the article information of the specified article from the article DB 112. The acquired article information includes various information added by the above-described processing. The acquired article information is transmitted to the administrator terminal 104.

  [Step S <b> 52] The administrator terminal 104 receives an input of a determination result as to whether or not to complete the action item based on the person-in-charge follow-up by the administrator. If the received determination result indicates “action item is complete”, the process proceeds to step S53. If the received determination result indicates that “the action item is to continue following”, the process proceeds to step S55.

  [Step S <b> 53] If it is determined that the action item is completed, the administrator terminal 104 transmits completion of the action item to the article management server 101. Upon receiving the completion of the action item, the article management server 101 generates completion information including the user identification information of the administrator who has determined the completion of the action item, the completion date and time when the completion has been determined by the administrator, and the like.

  [Step S54] The article management server 101 adds the generated completion information to the article information of the article, and stores the article information to which the completion information is added in the action item management table 112b of the article DB 112. Thereafter, the process ends.

  [Step S55] If it is determined that the action item is not completed, the administrator terminal 104 executes the action item registration process (FIG. 11) for the article again in order to register the article as an action item again. Thereby, the reason why the action item is not completed, advice, etc. can be added as a comment, and the person in charge can be requested to follow again. In addition, the person in charge can be changed and the article can be registered in the action item. Then, the action item confirmation process ends.

  By such action item confirmation processing, the administrator confirms the follow of the action item. Then, the action item is completed based on the confirmation result, or the action item is followed again.

Next, examples of screens displayed on the administrator terminal 104 and the user terminal 201 are shown.
FIG. 15 is a diagram illustrating an example of an article browsing screen displayed on the administrator terminal. When the administrator accesses the electronic conference system from the administrator terminal 104 and browses an article posted by the user, an article browsing screen 1041 as shown in the figure is displayed on a monitor (not shown) of the administrator terminal 104. Is displayed.

  The article browsing screen 1041 displays an article 1041a posted by a user participating in the electronic conference. The article browsing screen 1041 is provided with an action item registration button 1041b for registering the article 1041a as an action item.

  When the administrator selects to register the article 1041a in the action item while browsing the article, the action item registration button 1041b is operated. Thereby, the article is registered in the article DB 112 as an action item.

  FIG. 16 is a diagram illustrating an example of a startup screen displayed on the administrator terminal. When the administrator selects an article posted by the user as an action item and operates the action item registration button 1041b, a startup screen 1042 as shown in the figure is displayed on a monitor (not shown) of the administrator terminal 104. .

  The startup screen 1042 displays the name 1042a of the administrator who selected the article 1041a as the action item. In addition, the activation screen 1042 activates a person-in-charge notification input screen 1043 described later with reference to FIG. 17 for notifying the person in charge of following the action item that it has been assigned to the person in charge of the action item of the article 1041a. An activation button 1042b is provided.

When the administrator operates the start button 1042b, the person-in-charge notification input screen 1043 is started.
FIG. 17 is a diagram illustrating an example of a person-in-charge notification input screen displayed on the administrator terminal. When the administrator operates the start button 1042b to notify the user selected as the person in charge of the action item that the user has been assigned to the person in charge of the action item, the monitor (not shown) of the manager terminal 104 displays A person-in-charge notification input screen 1043 as shown in FIG.

  The person-in-charge notification input screen 1043 is provided with a person-in-charge input field 1043a for inputting a person in charge who follows the action item of the article 1041a. The manager inputs the person in charge through the person-in-charge input field 1043a. Based on the input person in charge, the person in charge of the action item is assigned, and the action item person in charge notification described later is transmitted.

  The person-in-charge notification input screen 1043 is provided with an assignment comment input field 1043b for inputting an assignment comment to be notified to the person in charge to whom the action item is assigned. The administrator inputs an assignment comment through the assignment comment input field 1043b. The assigned comment is included in the notice of the person in charge of the action item and transmitted to the person in charge.

  The person-in-charge notification input screen 1043 is provided with a person-in-charge notification button 1043c for transmitting an action item person-in-charge notice to the person-in-charge. When the administrator operates the person-in-charge notification button 1043c, an action item person-in-charge notice is transmitted to the person-in-charge.

  In addition, the person-in-charge notification input screen 1043 is provided with a reply time limit input field 1043d for inputting a reply time limit for the follow report designated for the person in charge. The administrator inputs the reply deadline notified to the person in charge through the reply deadline input field 1043d.

  FIG. 18 is a diagram illustrating an example of a start setting screen displayed on the user terminal of the person in charge. When the user assigned the action item by the administrator acquires the action item of the assigned article, the start setting screen 2014 as shown in the figure is displayed on the monitor (not shown) of the user terminal 201 of the person in charge. Is done.

  On the start setting screen 2014, the name 2014a of the person in charge to which the action item of the article 1041a is assigned is displayed. In addition, the start setting screen 2014 includes a start comment input field 2014b for confirming that an action item has been assigned and inputting a start comment for notifying the administrator who has assigned the action item that the action item is to be started. Provided. The person in charge inputs a start comment to be notified to the administrator through the start comment input field 2014b. The start setting screen 2014 is provided with an action item start setting button 2014c for transmitting a start comment and notifying the administrator that the action item assignment has been confirmed.

When the person in charge operates the action item start setting button 2014c, the start comment is notified to the administrator.
FIG. 19 is a diagram showing an example of an action item report screen displayed on the user terminal of the person in charge. When the person in charge finishes following the action item assigned by the administrator and obtains the action item in order to report the result of the follow to the administrator, an action as shown in FIG. An item report screen 2015 is displayed.

  The action item report screen 2015 indicates that the action item is being started by the person in charge (for example, in the example shown in the figure, the action item of the article 1041a is “being started" by the person in charge “U.Y”). A starting display 2015a is displayed. The action item report screen 2015 is activated with an action item report notification input screen 2016 to be described later with reference to FIG. 20 for notifying the administrator who manages the action item that the action item of the article 1041a has been followed. An action item answer report button 2015b is provided.

When the person in charge operates the action item answer report button 2015b, the action item report notification input screen 2016 is activated.
FIG. 20 is a diagram illustrating an example of an action item report notification input screen displayed on the user terminal of the person in charge. When the person in charge operates the action item answer report button 2015b in order to notify the action item manager that the action item has been followed, the monitor (not shown) of the user terminal 201 shows The action item report notification input screen 2016 is displayed.

  The action item report notification input screen 2016 is provided with a notification destination input field 2016a for inputting a notification destination of an action item answer report notification for notifying that the action item has been followed and the content of the comment of the follow report. . The person in charge inputs the notification destination through the notification destination input field 2016a. By including the administrator in the notification destination input by the person in charge, an action item answer report notification is notified to the administrator.

  The action item report notification input screen 2016 is provided with an answer comment input column 2016b for inputting an answer comment to be notified to the notification destination of the action item answer report notification. The person in charge inputs an answer comment through the answer comment input field 2016b. The response report is included in the action item response report notification and is notified to the input notification destination.

  The action item report notification input screen 2016 is provided with an answer report notification button 2016c for transmitting an action item answer report notification to a notification destination. When the person in charge operates the answer report notification button 2016c, an action item answer report notification is transmitted to the notification destination.

  FIG. 21 is a diagram illustrating an example of a report confirmation screen displayed on the administrator terminal. When the administrator obtains an action item answer report notification from the person in charge, a report confirmation screen 1047 as shown in the figure is displayed on a monitor (not shown) of the administrator terminal 104 of the administrator.

  The report confirmation screen 1047 displays the name 1047a of the person in charge who made the action item answer report. The report confirmation screen 1047 also has an action item completion button 1047b that is operated when the administrator determines that the follow is sufficient and the action item is complete, and the administrator determines that re-follow is necessary. A re-action button 1047c is provided that is operated when the button is pressed.

  When the administrator operates the action item completion button 1047b, the fact that the action item is completed is registered in the article DB 112. On the other hand, when the re-action button 1047c is operated by the administrator, the article 1041a is registered again in the article DB 112 as an action item. Thereby, as described above, the administrator can select the person in charge who will follow the action item of the article 1041a again and cause the person to follow.

  As described above, according to the article management server 101 of the present embodiment, an article that requires follow-up can be used as it is as an action item from articles in an electronic conference. This eliminates the need to re-enter the contents of articles posted in the electronic conference room for action item management, saving the trouble of organizing the articles and registering them as action items, and improving the efficiency of electronic meeting management. I can plan. Further, the action item list can be created without omission based on the management information of the electronic conference, and the certainty is improved.

  The above processing functions can be realized by a computer. In that case, a program describing the processing content of the function that the article management server 101 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic recording device include a hard disk device (HDD), a flexible disk (FD), and a magnetic tape. Optical disks include DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When distributing the program, for example, portable recording media such as a DVD and a CD-ROM on which the program is recorded are sold. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

  The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the gist of the present invention.

It is a figure which shows the outline of this Embodiment. It is a figure which shows the system configuration example of this Embodiment. It is a figure which shows the server structural example of this Embodiment. It is a figure which shows the hardware structural example of the article management server used for this Embodiment. It is a block diagram which shows the function of an article management server. It is a figure which shows operation | movement of an article management server. It is a figure which shows the example of a user table. It is a figure which shows the example of a meeting room management table. It is a figure which shows the example of an action item management table. It is a flowchart which shows the procedure of an article contribution process. It is a flowchart which shows the procedure of an action item registration process. It is a flowchart which shows the procedure of a start report process. It is a flowchart which shows the procedure of an answer report process. It is a flowchart which shows the procedure of an action item confirmation process. It is a figure which shows the example of the article browsing screen displayed on the administrator terminal. It is a figure which shows the example of the starting screen displayed on the administrator terminal. It is a figure which shows the example of the person-in-charge notification input screen displayed on the administrator terminal. It is a figure which shows the example of the start setting screen displayed on the user terminal of the person in charge. It is a figure which shows the example of the action item report screen displayed on the user terminal of the person in charge. It is a figure which shows the example of the action item report notification input screen displayed on the user terminal of the person in charge. It is a figure which shows the example of the report confirmation screen displayed on the administrator terminal.

Explanation of symbols

11 article management server 11a user information storage means 11b article information acquisition means 11c selection screen display information output means 11d selection information input means 11e person in charge input means 11f selection information addition means 11g article information setting means 11h article information storage means

Claims (5)

In an article management server that manages articles of electronic conferences that are performed by sending and receiving articles sent by users from user terminals,
User information storage means for storing user identification information for identifying the user;
Article information acquisition means for acquiring article information indicating the content of the article in response to a request from the user terminal;
Selection screen display information output means for outputting selection screen display information for displaying the content of the article based on the acquired article information and a screen for receiving an input as to whether or not to select the article as an action item;
Selection information input means for receiving input of selection information indicating that the article has been selected as an action item;
A person-in-charge input means for receiving an input of a person in charge who deals with the matter indicated in the article selected as the action item;
The article information selected as an action item indicates the person in charge input by the person in charge input means based on the selection information input by the selection information input means and the user information storage means Selection information adding means for adding user identification information;
Article information setting means for storing in the article information storage means the article information to which the selection information adding means adds the selection information and the user identification information indicating the person in charge;
An article management server characterized by comprising:   The article management server according to claim 1, further comprising article information output means for outputting the article information stored in the article information storage means to the person in charge based on the user identification information. Comment information input means for receiving input of comment information indicating a comment for the person in charge when the article is selected as an action item;
The article management server according to claim 1, wherein the selection information adding unit further adds the comment information to the article information. In an article management program that manages articles of electronic conferences performed by sending and receiving articles sent by users from user terminals,
Computer
User information storage means for storing user identification information for identifying the user;
Article information acquisition means for acquiring article information indicating the content of the article in response to a request from the user terminal;
Selection screen display information output means for outputting selection screen display information for displaying the content of the article based on the acquired article information and a screen for receiving an input as to whether or not to select the article as an action item;
Selection information input means for receiving input of selection information indicating that the article has been selected as an action item;
A person-in-charge input means for accepting an input from a person in charge who deals with the matter indicated in the article selected as the action item;
The article information selected as an action item indicates the person in charge input by the person in charge input means based on the selection information input by the selection information input means and the user information storage means Selection information adding means for adding user identification information;
Article information setting means for storing in the article information storage means the article information to which the selection information adding means and the user identification information indicating the person in charge are added;
Article management program characterized by functioning as In an article management method for managing articles of an electronic conference performed by transmitting and receiving an article transmitted by a user from a user terminal by computer calculation processing,
User information storage means stores user identification information for identifying the user;
Article information acquisition means acquires article information indicating the content of the article in response to a request from the user terminal,
Selection screen display information output means outputs selection screen display information for displaying the content of the article based on the acquired article information and a screen for accepting an input as to whether or not to select the article as an action item. ,
The selection information input means accepts input of selection information indicating that the article has been selected as an action item,
The person-in-charge input means receives the input of the person in charge to deal with the matter indicated in the article selected as the action item,
Selection information adding means is input to the article information selected as an action item by the person in charge input means based on the selection information input by the selection information input means and the user information storage means Adding the user identification information indicating the person in charge,
The article information setting means stores in the article information storage means the article information to which the selection information adding means adds the selection information and the user identification information indicating the person in charge.
Article management method characterized by that.

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