JP2022062249A - Questionnaire processing device, questionnaire processing method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a questionnaire processing device capable of assisting in properly answering a questionnaire when similar questionnaires are performed on the same person multiple times.

SOLUTION: A questionnaire processing device in an information system comprising a questionnaire processing device and one or more terminal devices, comprises: a determination unit that determines whether a set of two or more pieces of answer information which are included in past user answer information and a set of two or more pieces of answer information which are included in user answer information have a predetermined relationship, by using a set of two pieces or more pieces of answer information which are included in past user answer information corresponding to a predetermined attribute value and a set of two or more pieces of answer information which are included in user answer information corresponding to a predetermined attribute value, and without using answer information which is included in past user answer information which does not correspond to the predetermined attribute value and answer information included in user answer information which does not correspond to the predetermined attribute value; and a relationship information sending unit that, when the determination unit determines that the sets have the predetermined relationship, sends information related to the relationship to a terminal device .

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a questionnaire processing device or the like that processes response information to a questionnaire.

Conventionally, there has been a technique for supporting a series of work related to a questionnaire such as preparation and analysis of a questionnaire (see Patent Document 1).

In Patent Document 1, a plurality of articles are collected from an external information source, the proper noun in each collected article is anonymized, a plurality of articles are selected from each anonymized article, and each selected article is selected. A technique for generating questionnaire information using is described.

Further, Patent Document 1 describes a technique of analyzing the response information input by the user with respect to the displayed questionnaire information and outputting the analysis result.

Japanese Unexamined Patent Publication No. 2009-230302

However, in the prior art, it is not assumed that the same person is given the same questionnaire multiple times. As a result, in the prior art, when the same person is given the same questionnaire multiple times, it is not possible to support an appropriate answer to the questionnaire.

The questionnaire processing device of the first invention is information indicating the user's past answers to the questionnaire, and is information including two or more item answer information having an item identifier for identifying the question and answer information regarding the answer to the question. User response information including a past response information storage unit in which one or more past user response information is stored in association with a user identifier that identifies a user, and two or more item response information having an item identifier and response information. And one or more response information possessed by the response information receiving unit that receives the user identifier from the terminal device and the past user response information paired with the user identifier received by the response information receiving unit is acquired from the past response information storage unit. Whether or not the past response information acquisition unit, one or more response information acquired by the past response information acquisition unit, and one or more response information contained in the user response information received by the response information receiving unit have a predetermined relationship. It is a questionnaire processing device including a determination unit for determining whether or not, and a relationship information transmission unit for transmitting relationship information regarding the relationship to the terminal device when the determination unit determines that the relationship has a predetermined relationship.

With such a configuration, when the same person is given the same questionnaire multiple times, it is possible to support an appropriate answer to the questionnaire.

Further, the questionnaire processing apparatus of the second invention has a predetermined relationship with respect to the first invention, that is, the response information included in one or more past user response information and the response information included in the user response information. Is a questionnaire processing device whose relationship is so close that it has a predetermined relationship.

With such a configuration, when the same questionnaire is given to the same person a plurality of times, it is possible to prevent an inappropriate answer such as diverting the answer of the past questionnaire.

Further, in the questionnaire processing apparatus of the third invention, the predetermined relationship with respect to the second invention is the response information included in one or more past user response information, and the predetermined one or more. It is a questionnaire processing device that has a relationship in which the response information paired with the item identifier and the response information included in the user response information match with one or more predetermined item identifiers and the response information paired with each other.

With such a configuration, when the same questionnaire is given to the same person a plurality of times, it is possible to prevent an inappropriate answer such that the answer of the past questionnaire is used as it is.

Further, in the questionnaire processing device of the fourth invention, the answer information is associated with the attribute value of the question for any one of the first to third inventions, and the determination unit is predetermined. Questionnaire to determine whether or not there is a predetermined relationship using the response information of the past user response information corresponding to the attribute value and the response information of the user response information corresponding to the predetermined attribute value. It is a processing device.

With such a configuration, when the same person is given the same questionnaire multiple times, it is possible to support an appropriate answer to the questionnaire. More specifically, with such a configuration, it is possible to inspect the answers to which it is not preferable to divert the past answers in the answers to the questionnaire and prevent inappropriate answers from occurring.

Further, in the questionnaire processing apparatus of the fifth invention, the attribute value of the question is one of two or more attribute values including the satisfaction of the members and the expectation of the members with respect to the fourth invention. The predetermined attribute value is the questionnaire processing device, which is the satisfaction level of the members.

With this configuration, when the same questionnaire including the items of member satisfaction and member's expectation is conducted multiple times for the same person, inappropriate answers such as diversion of past answers regarding satisfaction can be made in advance. Can be prevented.

Further, the questionnaire processing device of the sixth invention stores questionnaire information for storing one or two or more questionnaire information which is information about a questionnaire to be performed by a user for any one of the first to fifth inventions. One or more answer information possessed by the questionnaire instruction receiving unit, which is an instruction for outputting the questionnaire screen to the terminal device and receives the questionnaire instruction having the user identifier, and the past user answer information paired with the user identifier. Questionnaire screen information about the screen of the questionnaire including one or more answer information using the past answer information acquisition unit to be acquired, one or more answer information acquired by the past answer information acquisition unit, and the questionnaire information of the questionnaire information storage unit. It is a questionnaire processing device further including a questionnaire screen information configuration unit constituting the above and a questionnaire screen information transmission unit for transmitting questionnaire screen information to the terminal device.

With such a configuration, when the same questionnaire is given to the same person multiple times, it is possible to prevent inappropriate answers such as diverting the answers of the past questionnaires, and to efficiently answer the questionnaire appropriately. You can enter it.

Further, in the questionnaire processing device of the seventh invention, the answer information is associated with the attribute value of the question for the sixth invention, and the past answer information acquisition unit is paired with the user identifier in the past. It is a questionnaire processing device that acquires one or more answer information corresponding to a predetermined attribute value among the answer information possessed by the user answer information.

With this configuration, when the same questionnaire is given to the same person multiple times, the answers to the questionnaire that are not preferable to use the past answers are inspected to prevent inappropriate answers. And can efficiently enter appropriate answers to the questionnaire.

Further, in the questionnaire processing apparatus of the eighth invention, the attribute value of the question is one of two or more attribute values including the satisfaction of the members and the expectation of the members with respect to the seventh invention. The predetermined attribute value is the questionnaire processing device, which is the satisfaction level of the members.

With this configuration, when the same questionnaire including the items of member satisfaction and member's expectation is conducted multiple times for the same person, inappropriate answers such as diversion of past answers regarding satisfaction can be made in advance. It can be prevented and the appropriate answer to the questionnaire can be input efficiently.

Further, in the questionnaire processing device of the ninth invention, for any one of the first to eighth inventions, the related information is information that the user response information indicating the answer to the questionnaire is not accepted, or the questionnaire. It is a questionnaire processing device that includes information for confirming whether or not it is okay to register user response information indicating an answer to.

With such a configuration, it is possible to support the prevention of registration of inappropriate answers to the questionnaire when the same person is subjected to the same questionnaire multiple times.

According to the questionnaire processing apparatus according to the present invention, when a similar questionnaire is given to the same person a plurality of times, it is possible to support an appropriate answer to the questionnaire.

Conceptual diagram of the information system A in the first embodiment Block diagram of the information system A A flowchart explaining the operation of the questionnaire processing device 1. A flowchart explaining an example of the questionnaire screen information configuration process. A flowchart illustrating an example of the judgment process. Figure showing the questionnaire information management table The figure which shows the user information management table The figure which shows the example of the answer information of the past The figure which shows the judgment condition management table Figure showing an example of the questionnaire screen Diagram showing an example of input to the questionnaire screen The figure which shows the output example of the same relation information Diagram showing an example of input to the questionnaire screen Figure showing an example of the questionnaire screen Overview of the computer system Block diagram of the computer system

In the present embodiment, when an answer having a predetermined relationship is received with respect to the answer to the previous questionnaire, an information system having a questionnaire processing device that outputs information about the relationship will be described. In this embodiment, it is preferable that the questions asked to the user in the two questionnaires of the previous questionnaire and the current questionnaire are exactly the same, but they should be similar or similar, such as some differences. It's fine.

Further, in the present embodiment, an information system having a questionnaire processing device that outputs a screen displaying a part or all of the answers of the previous questionnaire when answering the questionnaire will be described.

The information system described here may be called an engagement system based on the contents of the questionnaire. The engagement system here is a system for realizing engagement in which employees voluntarily try to exert their own strengths toward achieving the goals of the organization, and both employees and the organization grow. In addition, an organization is, for example, a so-called company, a sole proprietorship, a local public body, a neighborhood association, etc., and is widely understood. An organization is, for example, an organization that does some work. It is preferable that the type of tissue is not limited. In such cases, the questionnaire has questions about the organization to the members, as illustrated below.

FIG. 1 is a conceptual diagram of the information system A in the present embodiment. The information system A includes a questionnaire processing device 1 and one or more terminal devices 2. The questionnaire processing device 1 is a so-called server device here. The questionnaire processing device 1 is, for example, a cloud server or an ASP server, but its type and installation location do not matter. The terminal device 2 is a mobile terminal such as a smartphone, a tablet terminal, or a mobile phone, a so-called personal computer, and the type thereof does not matter.

FIG. 2 is a block diagram of the information system A according to the present embodiment.

The questionnaire processing device 1 constituting the information system A includes a storage unit 11, a receiving unit 12, a processing unit 13, and a transmitting unit 14. The storage unit 11 includes a questionnaire information storage unit 111, a user information storage unit 112, and a past answer information storage unit 113. The receiving unit 12 includes a questionnaire instruction receiving unit 121 and a response information receiving unit 122. The processing unit 13 includes a questionnaire screen information configuration unit 131, a past response information acquisition unit 132, and a determination unit 133. The transmission unit 14 includes a questionnaire screen information transmission unit 141 and a relational information transmission unit 142.

The terminal device 2 includes a terminal storage unit 21, a terminal reception unit 22, a terminal processing unit 23, a terminal transmission unit 24, a terminal reception unit 25, and a terminal output unit 26.

Various types of information are stored in the storage unit 11 that constitutes the questionnaire processing device 1. The various types of information are, for example, questionnaire information described later, user information described later, past response information described later, related information, and reception information. The relationship information is information on the relationship between the user's response to the past questionnaire and the response to the current questionnaire. The related information is, for example, information that the user response information indicating the response to the questionnaire is not accepted. Further, the related information is, for example, information for confirming whether or not the user response information indicating the response to the questionnaire may be registered. Further, the reception information is information indicating that the response information of the questionnaire transmitted from the terminal device 2 has been received. The reception information may be considered as an example of related information. Further, the reception information is, for example, information that the user response information indicating the response to the questionnaire has been accepted, information that the user response information is accepted, information that the user response information has been registered, or user response information. Information to the effect that is registered.

The questionnaire information storage unit 111 stores one or more questionnaire information. Questionnaire information is information about a questionnaire to be conducted to a user. Questionnaire information usually includes information indicating the content of the questionnaire. The questionnaire information may be, for example, information on the questionnaire screen.

The questionnaire information includes, for example, two or more item information regarding the items of the questionnaire. The item may be called a question. The item information is, for example, information about an item of an organization. The item may be, for example, a question about the organization. The item may also correspond to, for example, a question about the organization. The two or more items include, for example, a comprehensive item relating to the comprehensive items of the organization and an individual item which is an individual item of the organization. The comprehensive item is usually an item for a question with a high degree of abstraction. In addition, individual items are usually items for questions with a lower level of abstraction (more specific questions). Further, the two or more item information includes, for example, item information of four comprehensive items and item information of 64 individual items. Further, the item corresponds to, for example, any one of two or more objects. The target can be called a factor. In addition, the target may be said to be matters related to the organization. Further, the item information includes, for example, an item identifier for identifying the item and question information. The item identifier is, for example, an ID, an item name, or the like. The item identifier may be the question information itself. Question information is information indicating a question. The question is usually a questionnaire question. In addition, the matter may be said to be an object or an item. Further, the item identifier may be associated with the attribute value of the question. The fact that the attribute value of the question corresponds to the item identifier means that the attribute value of the question corresponds to the item information. The attribute value of the question may be information that identifies the type of question. The attribute values of the question are, for example, the degree of expectation and the degree of satisfaction. A question having an attribute value of expectation is, for example, a question asking the expectation of a member for an item of an organization. The degree of expectation can be said to be the degree of importance, which is an important degree. A question having an attribute value of satisfaction is a question asking the satisfaction of members with respect to the items of the organization. Satisfaction may be called an evaluation or a degree of good or bad.

One or two or more user information is stored in the user information storage unit 112. User information is information about the user. The user is, for example, a member of the organization. The members of the organization may include not only employees but also contract employees, part-time workers, and the like. User information usually has a user identifier that identifies the user. The user identifier is, for example, a user ID, an e-mail address, a telephone number, or the like. The user information has, for example, a user attribute value. The user attribute value has, for example, one or more information of an organization identifier that identifies the organization to which the user belongs, a department identifier that identifies the department to which the user belongs, and a job title identifier that identifies gender, age, job title, and the like.

The past answer information storage unit 113 stores one or more past user answer information. The past user answer information is stored in association with the user identifier.

The past user response information is information related to the user's past response to the questionnaire. The past user response information includes two or more item response information. The item answer information has an item identifier that identifies the question and answer information regarding the answer to the question. The answer information may be the answer itself, a link to the answer, an ID that identifies the answer, or the like. It is preferable that the past user response information corresponds to the timing information indicating when the questionnaire was conducted or when the questionnaire was answered. Each of the past user response information of 1 or more is the response information of the user at the time of 1 or more. The item identifier may be associated with the attribute value of the question.

The receiving unit 12 receives various information and instructions. The various information and instructions are, for example, questionnaire instructions and response information described later.

The questionnaire instruction receiving unit 121 receives the questionnaire instruction from the terminal device 2. The questionnaire instruction is an instruction for outputting the questionnaire screen to the terminal device 2. Questionnaire instructions usually have a user identifier. The questionnaire instruction receiving unit 121 does not need to receive the user identifier and the instruction to output the questionnaire screen at the same time. For example, even if the receiving unit 12 receives the user identifier when the user logs in to the questionnaire processing device 1, and the questionnaire instruction receiving unit 121 receives an instruction to output the questionnaire screen after logging in, the questionnaire instruction receiving unit 121 also receives the instruction. May have received a questionnaire instruction having a user identifier from the terminal device 2.

The response information receiving unit 122 receives the user response information and the user identifier from the terminal device 2. The user response information is usually information related to the current user's response. The user response information includes two or more item response information. The item response information has an item identifier and response information. The response information receiving unit 122 does not need to receive the user response information and the user identifier at the same time. For example, even if the receiving unit 12 receives the user identifier when the user logs in to the questionnaire processing device 1, and the response information receiving unit 122 receives the user response information after logging in, the response information receiving unit 122 also receives the user identifier. And the user response information may be considered to have been received from the terminal device 2. Further, the response information receiving unit 122 does not need to simultaneously receive two or more item response information constituting the user response information.

The processing unit 13 performs various processes. The various processes are, for example, processes performed by the questionnaire screen information configuration unit 131, the past response information acquisition unit 132, and the determination unit 133.

For example, the processing unit 13 may store the user response information received by the response information receiving unit 122 in the past response information storage unit 113 in association with the user identifier. For example, the determination unit 133, which will be described later, has a predetermined relationship between one or more response information acquired by the past response information acquisition unit 132 and one or more response information contained in the user response information received by the response information receiving unit 122. If it is determined that the information is not provided, the processing unit 13 may associate the user response information received by the response information receiving unit 122 with the user identifier and store it in the past response information storage unit 113. In addition, when it does not have a predetermined relationship, for example, it is a case where the past answer to the questionnaire and the present answer do not have the same, similar, or similar relationship.

For example, the processing unit 13 may store the user information received by the receiving unit 12 in the user information storage unit 112. Such a process is a user registration process.

Further, the processing unit 13 may configure related information or reception information by using, for example, a user identifier or the like according to the determination result of the determination unit 133 described later.

The questionnaire screen information configuration unit 131 configures the questionnaire screen information by using the questionnaire information of the questionnaire information storage unit 111. The questionnaire screen information is information about the questionnaire screen. The questionnaire screen information is information for configuring the questionnaire screen on the terminal device 2. The questionnaire screen information may be the screen itself for conducting the questionnaire, or the screen described in a script (for example, HTML, XML, etc.) for constructing the questionnaire screen by being interpreted and executed by the terminal device 2. Information etc. may be used. The questionnaire screen information may be any information that constitutes the questionnaire screen, regardless of its structure, data type, or the like.

The questionnaire screen information composition unit 131 configures questionnaire screen information including one or more answer information by using one or more answer information acquired by the past answer information acquisition unit 132 and the questionnaire information of the questionnaire information storage unit 111. That is preferable. In such a case, the screen configured by using the questionnaire screen information is a screen including a questionnaire question and one or more answers in the past.

The past response information acquisition unit 132 acquires one or more response information possessed by the past user response information paired with the user identifier from the past response information storage unit 113. The user identifier is a user identifier received by the response information receiving unit 122 or a user identifier received by the questionnaire instruction receiving unit 121.

That is, the past response information acquisition unit 132 acquires the response information of the past questionnaire of the user who has transmitted the response information from the past response information storage unit 113. Alternatively, the past answer information acquisition unit 132 acquires the answer information of the user's past questionnaire used for constructing the questionnaire screen information from the past answer information storage unit 113.

The past response information acquisition unit 132 may acquire only a part of one or more response information possessed by the past user response information paired with the user identifier.

The past response information acquisition unit 132 may acquire one or more response information corresponding to a predetermined attribute value among the response information possessed by the past user response information paired with the user identifier.

When the past user answer information at two or more time points exists in the past answer information storage unit 113, it is preferable that the past answer information acquisition unit 132 acquires the answer information from the latest past user answer information. However, the past response information acquisition unit 132 may acquire response information from any of the past user response information, or may acquire response information from two or more past user response information in the past, and all of them. Response information may be obtained from past user response information.

Further, the above-mentioned predetermined attribute value is, for example, the satisfaction level of the members. The predetermined attribute values described above are usually attribute values corresponding to the types of questions whose answers are expected to change.

Whether or not the determination unit 133 has a predetermined relationship between one or more response information acquired by the past response information acquisition unit 132 and one or more response information contained in the user response information received by the response information receiving unit 122. To judge.

When comparing the response information acquired by the past response information acquisition unit 132 with the response information received by the response information receiving unit 122, the determination unit 133 usually compares two response information paired with the same item identifier. .. That is, when the determination unit 133 acquires the relationship between the response information acquired by the past response information acquisition unit 132 and the response information received by the response information receiving unit 122, the determination unit 133 has two response information paired with the same item identifier. Get the relationship between. In this case, the relationship is, for example, whether or not they match. However, the relationship in such a case may be, for example, whether or not the approximation is such that a predetermined condition is satisfied.

The determination unit 133 uses a predetermined relationship between the response information of the past user response information corresponding to the predetermined attribute value and the response information of the user response information corresponding to the predetermined attribute value. Judge whether or not to have.

It should be noted that the predetermined relationship is usually a relationship in which the approximation is such that a predetermined condition is satisfied. More specifically, the predetermined relationship is a relationship in which the response information included in one or more past user response information and the response information included in the user response information are so close that they have a predetermined relationship. be. In other words, satisfying a predetermined relationship usually means diverting past response information.

Further, a relationship that is close enough to have a predetermined relationship is, for example, that the answer information included in one or more past user answer information and the answer information included in the user answer information completely match, and one or more past. The ratio of the response information included in the user response information and the response information included in the user response information matching is equal to or greater than the threshold value or greater than the threshold value, or is included in the response information and the user response information included in one or more past user response information. The number of matches with the answer information is greater than or equal to the threshold value or greater than the threshold value. In such a case, the comparison target is usually two response information corresponding to the same item identifier (answer information included in the past user response information and response information included in the user response information).

It should be noted that the predetermined relationship may be, for example, a relationship that is so different that the predetermined conditions are satisfied. For example, in the case of a questionnaire in which it is unnatural or inappropriate that the past answer and the current answer are too different, the predetermined relationship is, for example, so different that the predetermined condition is satisfied. It may be. The relationship that the difference is such that the predetermined conditions are satisfied is that, for example, the answer information contained in one or more past user answer information and the answer information included in the user answer information are all different, and one or more past user answers. The ratio of the answer information included in the information and the answer information included in the user answer information match is less than or equal to the threshold value or smaller than the threshold value, or the answer information included in one or more past user answer information and the answer included in the user answer information. The number of matches with the information is below or below the threshold. In such a case, the comparison target is usually two response information corresponding to the same item identifier (answer information included in the past user response information and response information included in the user response information). Further, the answer information included in the past user answer information and the answer information included in the user answer information to be compared by the judgment unit 133 are usually the answer information corresponding to the same item identifier, but the answer corresponding to a different item identifier. It may be information. In such a case, for example, the correspondence between the item identifier that identifies the response information included in the past user response information and the item identifier that identifies the response information included in the user response information is managed by the storage unit 11.

The transmission unit 14 transmits various types of information. The various types of information include, for example, questionnaire information, related information, reception information, and the like.

The questionnaire screen information transmission unit 141 transmits the questionnaire screen information configured by the questionnaire screen information configuration unit 131 to the terminal device 2. The terminal device 2 is a terminal device 2 that has transmitted a questionnaire instruction.

When the determination unit 133 determines that the determination unit 133 has a predetermined relationship, the relationship information transmission unit 142 transmits the relationship information regarding the relationship to the terminal device 2. As for the related information in such a case, for example, it is confirmed whether or not the information indicating that the user answer information indicating the answer to the questionnaire is not accepted or the user answer information indicating the answer to the questionnaire may be registered. Information for. Further, the related information may be information stored in the storage unit 11 or information configured by the processing unit 13 using a user identifier or the like.

If the determination unit 133 determines that the relationship information transmission unit 142 does not have a predetermined relationship, the relationship information transmission unit 142 may transmit the reception information to the terminal device 2. The terminal device 2 is a terminal device 2 that has transmitted user response information. Further, the reception information may be information stored in the storage unit 11 or information configured by the processing unit 13 using a user identifier or the like.

Various information is stored in the terminal storage unit 21 constituting the terminal device 2. The various information is, for example, an organization identifier that identifies the user's organization. The various types of information are, for example, information received by the terminal receiving unit 25. The organization identifier may be considered as information that identifies the user.

The terminal reception unit 22 receives various instructions, information, and the like. Here, acceptance means acceptance of information input from an input device such as a keyboard, mouse, or touch panel, reception of information transmitted via a wired or wireless communication line, recording of an optical disk, magnetic disk, semiconductor memory, or the like. It is a concept including acceptance of information read from a medium. The various instructions and information are, for example, questionnaire instructions, questionnaire response information, and the like.

The input means for various instructions and information may be anything such as a touch panel, a keyboard, a mouse, or a menu screen. The terminal reception unit 22 can be realized by a device driver for input means such as a touch panel or a keyboard, control software for a menu screen, or the like.

The various processes of the terminal processing unit 23 are, for example, processes for configuring the information received by the terminal receiving unit 25 into the displayed data. The various processes are, for example, processes configured as instructions for transmitting an instruction or the like received by the terminal reception unit 22.

The terminal transmission unit 24 transmits various instructions, information, and the like to the questionnaire processing device 1. The various instructions and information are, for example, instructions configured by the terminal processing unit 23, instructions and information received by the terminal reception unit 22 and the like. The various instructions and information are, for example, questionnaire instructions, user response information, and the like.

The terminal receiving unit 25 receives various information from the questionnaire processing device 1. The various types of information are, for example, questionnaire screen information, related information, and reception information.

The terminal output unit 26 acquires various types of information. The various types of information are, for example, information received by the terminal receiving unit 22, information received by the terminal receiving unit 25, and information configured by the terminal processing unit 23. The various types of information are, for example, a questionnaire screen, related information, and reception information.

Here, the output means display on a display, projection using a projector, printing by a printer, sound output, transmission to an external device, storage on a recording medium, storage on another processing device, another program, or the like. It is a concept that includes delivery of processing results.

The storage unit 11, the questionnaire information storage unit 111, the user information storage unit 112, the past answer information storage unit 113, and the terminal storage unit 21 are preferably non-volatile recording media, but can also be realized by a volatile recording medium. be.

The process of storing information in the storage unit 11 or the like does not matter. For example, the information may be stored in the storage unit 11 or the like via the recording medium, or the information transmitted via the communication line or the like may be stored in the storage unit 11 or the like. Alternatively, the information input via the input device may be stored in the storage unit 11 or the like.

The receiving unit 12, the questionnaire instruction receiving unit 121, the response information receiving unit 122, and the terminal receiving unit 25 are usually realized by wireless or wired communication means, but may be realized by means for receiving broadcasts.

The processing unit 13, the questionnaire screen information configuration unit 131, the past answer information acquisition unit 132, the determination unit 133, and the terminal processing unit 23 can usually be realized from an MPU, a memory, or the like. The processing procedure of the processing unit 13 and the like is usually realized by software, and the software is recorded in a recording medium such as ROM. However, it may be realized by hardware (dedicated circuit).

The transmission unit 14, the questionnaire screen information transmission unit 141, the relational information transmission unit 142, and the terminal transmission unit 24 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

The terminal output unit 26 may or may not include an output device such as a display or a speaker. The terminal output unit 26 can be realized by the driver software of the output device, the driver software of the output device, the output device, or the like.

Next, the operation of the information system A will be described. First, the operation of the questionnaire processing device 1 will be described with reference to the flowchart of FIG.

(Step S301) The questionnaire instruction receiving unit 121 determines whether or not the questionnaire instruction has been received from the terminal device 2. If the questionnaire instruction is received, the process goes to step S302, and if the questionnaire instruction is not received, the process goes to step S304.

(Step S302) The questionnaire screen information configuration unit 131 performs the questionnaire screen information configuration process. An example of the questionnaire screen information configuration process will be described with reference to the flowchart of FIG.

(Step S303) The questionnaire screen information transmission unit 141 transmits the questionnaire screen information configured in step S302 to the terminal device 2 that has transmitted the questionnaire instruction. Return to step S301.

(Step S304) The response information receiving unit 122 determines whether or not the user response information and the user identifier have been received from the terminal device 2. If the user response information or the like is received, the process proceeds to step S305, and if not received, the process returns to step S301.

(Step S305) The determination unit 133 performs a determination process. An example of the determination process will be described with reference to the flowchart of FIG.

(Step S306) As a result of the determination process in step S305, one or more response information acquired by the past response information acquisition unit 132 and one or more response information possessed by the user response information received by the response information receiving unit 122 are previously stored. Determine if you have a fixed relationship. If it has a predetermined relationship, it goes to step S307, and if it does not have a predetermined relationship, it goes to step S307.

(Step S307) The processing unit 13 acquires relationship information indicating that it has a predetermined relationship.

(Step S308) The relationship information transmission unit 142 transmits the relationship information acquired in step S307 to the terminal device 2. Return to step S301.

(Step S309) The processing unit 13 stores the user response information received by the response information receiving unit 122 in the past response information storage unit 113 in association with the user identifier.

(Step S310) The processing unit 13 acquires reception information indicating that the transmitted user response information has been received. Then, the transmission unit 14 transmits the acquired reception information to the terminal device 2. Return to step S301.

In the flowchart of FIG. 3, the process is terminated by turning off the power or interrupting the end of the process.

Next, the questionnaire screen information configuration process in step S305 will be described with reference to the flowchart of FIG.

(Step S401) The past answer information acquisition unit 132 acquires the user identifier received by the questionnaire instruction receiving unit 121.

(Step S402) The past response information acquisition unit 132 acquires one or more response information possessed by the past user response information paired with the user identifier acquired in step S401 from the past response information storage unit 113.

(Step S403) The questionnaire screen information configuration unit 131 acquires questionnaire information from the questionnaire information storage unit 111.

(Step S404) The questionnaire screen information configuration unit 131 uses the questionnaire information of one or more answer information acquired by the past answer information acquisition unit 132 and the questionnaire information of the questionnaire information storage unit 111, and the questionnaire screen including one or more answer information. Make up the information. Return to higher-level processing. The questionnaire screen information configured here is information for configuring a screen including one or more questions of the questionnaire and one or more answers in the past.

In the flowchart of FIG. 4, the questionnaire screen information does not have to include one or more answer information indicating the answers of the past questionnaires.

Next, the determination process in step S305 will be described with reference to the flowchart of FIG.

(Step S501) The past response information acquisition unit 132 acquires the user identifier received by the response information reception unit 122.

(Step S502) The past response information acquisition unit 132 acquires one or more response information possessed by the past user response information paired with the user identifier acquired in step S501 from the past response information storage unit 113.

(Step S503) The past response information acquisition unit 132 acquires one or more response information to be compared with the received response information among the one or more response information acquired in step S502. In addition, each response information acquired here corresponds to the item identifier.

(Step S504) The determination unit 133 substitutes 1 for the counter i.

(Step S505) The determination unit 133 determines whether or not the i-th item exists. If the i-th item exists, the process goes to step S506, and if the i-th item does not exist, the process goes to step S510. Here, the i-th item is the i-th item for the target response information for which the past response information and the current response information are compared. The determination unit 133 determines whether or not the i-th item exists, for example, depending on whether or not the i-th item identifier corresponding to the predetermined attribute value exists in the questionnaire information storage unit 111.

(Step S506) The determination unit 133 acquires the response information corresponding to the i-th item identifier to be compared in the response information received by the response information receiving unit 122. Each response information received by the response information receiving unit 122 corresponds to an item identifier. Further, the answer information corresponding to the i-th item identifier may be said to be the answer information of the i-th item.

(Step S507) The determination unit 133 acquires the answer information corresponding to the i-th item identifier among the answer information acquired in step S503.

(Step S508) The determination unit 133 compares the response information acquired in step S506 with the response information acquired in step S507, acquires the relationship between the two response information, and does not show the relationship or the i-th item identifier. Temporarily accumulate in the buffer. The relationship is usually whether or not they match, but for example, information indicating whether or not they do not match and the degree of matching may be used. Further, the determination unit 133 may temporarily store the i-th item identifier in a buffer (not shown) when the acquired relationships are information indicating that they "match". Further, the determination unit 133 may increment the number of matches between the two response information and temporarily store the incremented numerical value in the buffer when the acquired relationship is information indicating that they “match”.

(Step S509) The determination unit 133 increments the counter i by 1. Return to step S505.

(Step S510) The determination unit 133 determines whether or not the relationship is predetermined by using the information temporarily stored in the buffer (not shown), and substitutes the determination result into, for example, the variable "relationship". .. The determination unit 133 reads, for example, the number of matching two answer information from the buffer, and when the number is large enough to satisfy a predetermined condition (for example, when the number is equal to or greater than or greater than the threshold value, the ratio is equal to or greater than the threshold value or is greater than or equal to the threshold value. If it is larger than the threshold value), it is determined that the relationship is predetermined.

Next, the operation of the terminal device 2 will be described. The terminal reception unit 22 of the terminal device 2 receives various instructions, information, and the like. Next, the terminal processing unit 23 is configured as an instruction or the like for transmitting an instruction or the like received by the terminal reception unit 22. The terminal transmission unit 24 transmits the instructions and the like configured by the terminal processing unit 23 to the questionnaire processing device 1. Then, the terminal receiving unit 25 receives information from the questionnaire processing device 1 in response to the transmission of the instruction or the like. Next, the terminal processing unit 23 configures the information received by the terminal receiving unit 25 into output data. Next, the terminal output unit 26 outputs the information configured by the terminal processing unit 23.

Hereinafter, the specific operation of the information system A in the present embodiment will be described. The conceptual diagram of the information system A is FIG.

Now, it is assumed that the questionnaire information management table shown in FIG. 6 is stored in the questionnaire information storage unit 111. The questionnaire information management table is a table for managing questionnaire information. The questionnaire information has a plurality of item information here. Item information is information corresponding to the items of the questionnaire. The item information is information indicating the items of the questionnaire for the members (here, employees) of the organization (here, a company). Here, the item information has "question No.", "type", "factor", "item", "question: expectation", and "question: satisfaction". The "question No." is an ID that identifies the question and is an example of an item identifier. The "type" is information indicating the type of the item, and here, either a comprehensive item or an individual item can be taken. "Factor" is a medium concept of items and can be said to be an object. "Item" is information indicating the content of the item. It should be noted that the "item" may be considered as an item identifier. "Question: Expectation" is a question for acquiring expectation information. "Question: Satisfaction" is a question for obtaining satisfaction information. Further, it is assumed that the questionnaire information storage unit 111 stores information indicating that each item receives answers in five stages of 1 to 5. Further, the "type", "factor", "item", "question: expectation", and "question: satisfaction" in the questionnaire information management table of FIG. 6 are attribute values of the question, respectively. Further, "question: expectation" and "question: satisfaction" may be simply referred to as "expectation" and "satisfaction", respectively. Further, the expectation degree information and the satisfaction degree information may be simply referred to as the expectation degree and the satisfaction degree, respectively.

Further, it is assumed that the user information management table shown in FIG. 7 is stored in the user information storage unit 112. The user information management table is a table that manages users who are members of the organization. The user information management table stores a large number of records having "ID", "user identifier", "name", "password", "gender", "age", "organization identifier", "department identifier", "position", and "email address". There is. The "ID" is information for identifying a record. The user information in the user information management table is information registered by means (not shown).

Further, it is assumed that the past response information storage unit 113 stores, for example, two or more response information (here, the response information is the member response information), as shown in FIG. That is, it is assumed that the first response to the questionnaire has been completed, and the response information of each member is stored in the past response information storage unit 113.

Here, the response information of the past response information storage unit 113 corresponds to the user identifier and the number of times identifier. The frequency identifier is information indicating the number of questionnaires. Further, 801 is the response information of the questionnaire of the number-of-times identifier "1st", and the response information of the member (may be said to be an employee) "S01" of the organization. The response information has a large number (63 or more) of records having "item identifier", "expectation degree information", and "satisfaction degree information". The records of the items having the item identifiers 1 to 4 are the records of the comprehensive items and do not have the expectation degree information. The expectation information and satisfaction information constituting the answer information of 801 are obtained from the answers given by the employee to the "question: expectation" and "question: satisfaction" in the questionnaire information management table shown in FIG. This is the acquired information. And such an answer is here an answer by any of natural numbers from 1 to 5. Further, here, when the expectation degree information for "question: expectation degree" is 1, the expectation degree is the lowest, and when it is 5, the expectation degree is the highest. Further, when the satisfaction information for "question: satisfaction" is 1, the satisfaction is the lowest, and when it is 5, the satisfaction is the highest.

Further, the storage unit 11 stores the determination condition management table shown in FIG. The judgment condition management table is information used for judgment of the judgment unit 133. The judgment condition management table has "organization identifier", "user attribute value", and "judgment condition". The "judgment condition" has an "attribute value" and a "matching condition". Here, the "determination condition" is managed in association with one or more information of the organization identifier and the user attribute value. That is, here, the determination condition differs depending on the information of one or more of the organization identifier and the user attribute value.

Further, the "attribute value" indicates an attribute value corresponding to the response information that is the target when determining whether or not the past response information and the current response information have a predetermined relationship. For example, in the case of the attribute value "satisfaction", it is determined whether or not the relationship is determined in advance by using only the response information corresponding to the satisfaction. Further, for example, in the case of the attribute value "individual item", it is determined whether or not the relationship is determined in advance by using only the response information corresponding to the individual item. Further, for example, in the case of the attribute value "individual item & satisfaction", it is determined whether or not the relationship is determined in advance by using only the response information corresponding to the individual item and the satisfaction. The "matching condition" is a condition for determining whether or not a predetermined relationship is established. The matching condition "95% or more" means that 95% or more of the answer information sets (past answer information and current answer information) to be judged match. The matching condition "100 or more" means that a set of 100 or more response information among the response information to be determined matches. The "user attribute value" is information about the attribute value included in the user information, and is, for example, information about a department identifier, gender, age, and job title identifier.

In such a situation, the following specific examples will be described. In this specific example, the same questionnaire composed using the questionnaire information of FIG. 6 shall be carried out a second time.

First, it is assumed that the user "Ao Tanaka" has been instructed by the organization "Company A" to answer the questionnaire for the second time. It is assumed that one year has passed since the first response to the questionnaire. Needless to say, the interval between the responses to the questionnaire does not matter, and although it is preferable to conduct the questionnaire regularly, it does not have to be regular.

Then, it is assumed that Ao Tanaka has input the questionnaire instruction to the terminal device 2 in order to answer the second questionnaire. Next, the terminal processing unit 23 of the terminal device 2 reads out the user identifier "S01" stored in the terminal storage unit 21 and constitutes a questionnaire instruction having the user identifier "S01". Next, the terminal transmission unit 24 transmits the questionnaire instruction to the questionnaire processing device 1. Before inputting the questionnaire instruction, it is assumed that the login process from the terminal device 2 to the questionnaire processing device 1 is completed by, for example, the operation of the terminal device 2 of Ao Tanaka. Further, since the login process is a known technique, the description thereof will be omitted.

Next, the questionnaire instruction receiving unit 121 of the questionnaire processing device 1 receives the questionnaire instruction having the user identifier "S01" from the terminal device 2.

Next, the questionnaire screen information configuration unit 131 performs the questionnaire screen information configuration process as follows. First, the past response information acquisition unit 132 acquires the user identifier “S01” received by the questionnaire instruction receiving unit 121.

Next, the past response information acquisition unit 132 sets each response information (information of 801 in FIG. 8) of the past user response information paired with the user identifier “S01” into an item identifier and an attribute value (here, “expected degree information”). ”Or“ satisfaction information ”), and acquired from the past answer information storage unit 113.

Next, the questionnaire screen information configuration unit 131 acquires questionnaire information (see FIG. 6) from the questionnaire information storage unit 111.

Next, the questionnaire screen information composition unit 131 uses the response information of Ao Tanaka's first questionnaire acquired by the past response information acquisition unit 132 and the questionnaire information of 801 in FIG. 8 to obtain the questionnaire screen information. Configure. Here, it is assumed that the questionnaire screen information is the information on the screen in which the answer information of the first questionnaire is displayed next to the answer column of this time of the questionnaire.

Next, the questionnaire screen information transmission unit 141 transmits the configured questionnaire screen information to the terminal device 2 of A husband Tanaka.

Next, the terminal receiving unit 25 of the terminal device 2 of Ao Tanaka receives the questionnaire screen information from the questionnaire processing device 1. Next, the terminal processing unit 23 configures the questionnaire screen by using the questionnaire screen information received by the terminal receiving unit 25. Next, the terminal output unit 26 outputs a questionnaire screen configured by the terminal processing unit 23. An example of the questionnaire screen is shown in FIG.

Next, Ao Tanaka thought that it would be troublesome to think about the answer to this questionnaire, and decided to copy the previous (first) answer as it is and use it as this answer, as shown in Fig. 11. As shown, it is assumed that the same answer as the first answer is input and the send button 1101 is pressed. There is a problem with the attitude of Ao Tanaka to answer the questionnaire, and it is one of the functions of the questionnaire processing device 1 to check the case. Further, in FIG. 11, 1102 is a button on which any one of the five can be selected.

Then, the terminal reception unit 22 receives the response information shown in FIG. Further, in response to pressing the transmission button 1101, the terminal reception unit 22 receives a transmission instruction. Then, in response to the acceptance of the transmission instruction, the terminal processing unit 23 reads out the user identifier "S01" from the terminal storage unit 21. Further, the terminal processing unit 23 uses the response information of FIG. 11 to configure two or more item response information having a pair of the item identifier and the response information. Here, it is assumed that the item response information has a structure of, for example, "item identifier: attribute value: response information". The item response information is, for example, "1: satisfaction level: 4", "2: satisfaction level: 4" ... "5: expectation level: 3", "5: satisfaction level: 5", and so on. The item identifier is "question No." here, the attribute value can be "expectation" or "satisfaction" here, and the answer information is "a natural number from 1 to 5". Can be taken. Next, the terminal receiving unit 25 uses the user identifier "S01" and user response information including two or more item response information ("1: satisfaction: 4", "2: satisfaction: 4", ... "5:". Expectation: 3 ”,“ 5: Satisfaction: 5 ”...) is transmitted to the questionnaire processing device 1.

Next, the response information receiving unit 122 of the questionnaire processing device 1 receives the user response information and the user identifier "S01" from the terminal device 2 of Ao Tanaka.

Next, the determination unit 133 performs the determination process as follows. First, the past response information acquisition unit 132 acquires the user identifier “S01” received by the response information reception unit 122.

Next, the past response information acquisition unit 132 acquires the organization attribute value "Company A" and other user attribute values paired with the acquired user identifier "S01" from the user information management table of FIG. 7. Next, the past response information acquisition unit 132 acquires the determination condition "attribute value: satisfaction, matching condition: 95% or more" paired with the organization attribute value "Company A" from the determination condition management table of FIG.

Next, the past response information acquisition unit 132 acquires the response information paired with the user identifier “S01” and the attribute value “satisfaction” of the determination condition from 801 in FIG. Here, the past answer information acquisition unit 132 has "1: satisfaction: 4", "2: satisfaction: 4", "3: satisfaction: 3", "4: satisfaction: 3", and "5: satisfaction: 5". "..." 62: Satisfaction: 4 "... is acquired. It is assumed that the information acquired by the past response information acquisition unit 132 has a structure of "item identifier: attribute value: response information".

Next, the determination unit 133 acquires the response information to be compared among the response information received by the response information receiving unit 122 in association with the item identifier. The response information to be compared is the response information paired with the attribute value "satisfaction" here.

Next, the determination unit 133 determines whether or not the two response information whose item identifiers match and whose attribute value is "satisfaction" match. The two answer information is the past answer information of Ao Tanaka and the answer information of this time.

Here, it is assumed that the determination unit 133 determines that all the sets of response information (two response information) to be compared match.

Next, it is assumed that the judgment unit 133 calculates the rate at which the two response information match as "100%". Next, the determination unit 133 determines that the calculated matching rate "100%" satisfies the "matching condition: 95% or more". Then, the determination unit 133 substitutes the determination result (for example, “1”) into the variable “determination result”. When the judgment result is "1", it means that the matching condition is satisfied, and when the judgment result is "0", it means that the matching condition is not satisfied.

Next, the processing unit 13 has a template of relationship information indicating that it has a predetermined relationship (here, for example, "user response information indicating an answer to a questionnaire is not accepted." $ Match rate "" The answer matches the answer from the previous questionnaire. Please try the answer again. ") Is obtained from the storage unit 11. Then, the processing unit 13 substitutes "100%" for the variable "$ match rate" of the template of the relational information, and the relational information "user answer information indicating the answer to the questionnaire is not accepted. 100% of the answers. Matches the answer from the previous survey. Please try again. " Next, the relationship information transmission unit 142 transmits the acquired relationship information to the terminal device 2.

Next, the terminal device 2 of Ao Tanaka receives the related information. Then, the terminal processing unit 23 configures the relational information to be output by using the received relational information. Next, the terminal output unit 26 outputs such relational information. An example of such an output is shown in FIG.

Then, it is assumed that Ao Tanaka pressed the "OK" button 1201 in FIG. Then, the window 1202 is closed and the screen shown in FIG. 11 is displayed.

Next, it is assumed that Ao Tanaka answered the questionnaire seriously, entered the answer information as shown in FIG. 13, and pressed the send button 1301.

Then, the terminal reception unit 22 receives the response information shown in FIG. Further, the terminal reception unit 22 receives a transmission instruction. Then, in response to the acceptance of the transmission instruction, the terminal processing unit 23 reads out the user identifier "S01" from the terminal storage unit 21. Further, the terminal processing unit 23 uses the response information of FIG. 13 to form two or more item response information having a pair of the item identifier and the response information. The item response information and the item response information are "1: Satisfaction: 4", "2: Satisfaction: 5" ... "5: Expectation: 3" "5: Satisfaction: 4" ... "15: Expectation: 4", "15: Satisfaction: 5", and so on. Next, the terminal receiving unit 25 uses the user identifier "S01" and user response information including two or more item response information ("1: satisfaction: 4", "2: satisfaction: 5" ... "5:". "Expectation: 3", "5: Satisfaction: 4" ... "15: Expectation: 4" "15: Satisfaction: 5" ...) Are transmitted to the questionnaire processing device 1.

Next, the response information receiving unit 122 of the questionnaire processing device 1 receives the user response information and the user identifier "S01" from the terminal device 2 of Ao Tanaka.

Next, the determination unit 133 performs the determination process as follows. First, the past response information acquisition unit 132 acquires the user identifier “S01” received by the response information reception unit 122.

Next, the past response information acquisition unit 132 acquires the organization attribute value "Company A" and other user attribute values paired with the acquired user identifier "S01" from the user information management table of FIG. 7. Next, the past response information acquisition unit 132 acquires the determination condition "attribute value: satisfaction, matching condition: 95% or more" paired with the organization attribute value "Company A" from the determination condition management table of FIG.

Next, the past response information acquisition unit 132 acquires the response information paired with the user identifier “S01” and the attribute value “satisfaction” of the determination condition from 801 in FIG. Here, the past answer information acquisition unit 132 has "1: satisfaction: 4", "2: satisfaction: 4", "3: satisfaction: 3", "4: satisfaction: 3", and "5: satisfaction: 5". "..." 62: Satisfaction: 4 "... is acquired.

Next, the determination unit 133 acquires the response information to be compared among the response information received by the response information receiving unit 122 in association with the item identifier. The response information to be compared is the response information paired with the attribute value "satisfaction" here.

Next, the determination unit 133 determines whether or not the two response information whose item identifiers match and whose attribute value is "satisfaction" match. The two response information is the past response information of Ao Tanaka and the response information received this time.

Here, it is assumed that the determination unit 133 determines that 75% of the set of answer information to be compared (two answer information) matches.

Next, the determination unit 133 determines that the calculated matching rate "75%" does not satisfy the "matching condition: 95% or more". Then, the determination unit 133 substitutes the determination result (for example, “0”) into the variable “determination result”.

Next, the processing unit 13 associates the user response information received by the response information receiving unit 122 with the user identifier "S01" and stores it in the past response information storage unit 113. Through this process, the second response to Tanaka A's questionnaire was accumulated.

Next, the processing unit 13 acquires the reception information indicating that the transmitted user response information has been received. Then, the transmission unit 14 transmits the acquired reception information to the terminal device 2.

Next, the terminal receiving unit 25 of the terminal device 2 of Ao Tanaka receives the reception information from the questionnaire processing device 1. Next, the terminal processing unit 23 configures the reception information to be output by using the reception information received by the terminal reception unit 25. Next, the terminal output unit 26 outputs the reception information configured by the terminal processing unit 23. The reception information is, for example, "The answer to your questionnaire has been registered. Thank you for your hard work."

As described above, according to the present embodiment, when the same person is given the same questionnaire a plurality of times, it is possible to support an appropriate answer to the questionnaire.

Further, according to the present embodiment, when a similar questionnaire including items of member satisfaction and member's expectation is conducted to the same person multiple times, it is possible to support an appropriate answer to the questionnaire.

Further, according to the present embodiment, when a similar questionnaire is given to the same person a plurality of times, an appropriate answer to the questionnaire can be efficiently input.

According to the present embodiment, the past answer information is displayed near the input of the answer information (see FIG. 10 and the like). However, in the present embodiment, the past answer information may be input in the field for inputting the answer information. In such a case, the questionnaire screen output by the terminal device is, for example, as shown in FIG.

Further, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated. It should be noted that this also applies to other embodiments herein. The software that realizes the questionnaire processing device in this embodiment is the following program. That is, this program is information indicating the user's past answers to the questionnaire, and is information including two or more item answer information having an item identifier for identifying the question and answer information regarding the answer to the question. A computer that can access the past answer information storage unit in which the past user answer information is stored in association with the user identifier that identifies the user, and the user answer including two or more item answer information having the item identifier and the answer information. The past response information storage unit contains one or more response information possessed by the response information receiving unit that receives the information and the user identifier from the terminal device, and the past user response information that is paired with the user identifier received by the response information receiving unit. The past response information acquisition unit acquired from, one or more response information acquired by the past response information acquisition unit, and one or more response information possessed by the user response information received by the response information receiving unit are predetermined. To function as a relationship information transmission unit that transmits relationship information related to the relationship to the terminal device when it is determined that the judgment unit determines whether or not the relationship has a relationship and the determination unit has a predetermined relationship. It is a program.

Further, FIG. 15 shows the appearance of a computer that executes the program described in the present specification to realize the questionnaire processing device 1 and the like in various embodiments described above. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware. FIG. 15 is an overview view of the computer system 300, and FIG. 16 is a block diagram of the system 300. 15 and 16 are diagrams showing the appearance and the like of a computer that realizes an engagement system.

In FIG. 15, the computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303, and a monitor 304.

In FIG. 16, in addition to the CD-ROM drive 3012, the computer 301 includes an MPU 3013, a bus 3014 connected to the CD-ROM drive 3012, the ROM 3015 for storing a program such as a boot-up program, and the MPU 3013. It includes a RAM 3016 that is connected and for temporarily storing instructions of an application program and providing a temporary storage space, and a hard disk 3017 for storing an application program, a system program, and data. Although not shown here, the computer 301 may further include a network card that provides a connection to the LAN.

The program for causing the computer system 300 to execute the functions of the questionnaire processing device 1 and the like according to the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. .. Alternatively, the program may be transmitted to the computer 301 via a network (not shown) and stored in the hard disk 3017. The program is loaded into RAM 3016 at run time. The program may be loaded directly from the CD-ROM3101 or the network.

The program does not necessarily have to include an operating system (OS) or a third-party program that causes the computer 301 to execute the functions of the questionnaire processing device 1 and the like according to the above-described embodiment. The program only needs to include a part of instructions that call the appropriate function (module) in a controlled manner and obtain the desired result. It is well known how the computer system 300 works, and detailed description thereof will be omitted.

In the above program, in the step of transmitting information and the step of receiving information, the processing performed by the hardware, for example, the processing performed by the modem or the interface card in the transmission step (only performed by the hardware). Processing) is not included.

Further, the number of computers that execute the above program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

Further, it goes without saying that in each of the above embodiments, the two or more communication means existing in one device may be physically realized by one medium.

Further, in each of the above embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices. That is, the questionnaire processing device 1 may operate standalone.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the questionnaire processing device according to the present invention has an effect of being able to support an appropriate answer to the questionnaire when the same person is subjected to the same questionnaire a plurality of times, and is useful as an engagement device or the like.

1 Questionnaire processing device 2 Terminal device 11 Storage unit 12 Reception unit 13 Processing unit 14 Transmission unit 21 Terminal storage unit 22 Terminal reception unit 23 Terminal processing unit 24 Terminal transmission unit 25 Terminal reception unit 26 Terminal output unit 111 Questionnaire information storage unit 112 User Information storage unit 113 Past response information storage unit 121 Questionnaire instruction reception unit 122 Answer information reception unit 131 Questionnaire screen information composition unit 132 Past response information acquisition unit 133 Judgment unit 141 Questionnaire screen information transmission unit 142 Related information transmission unit

Claims (6)

One or more past user answer information that is information including two or more item answer information having an item identifier that identifies a question and an answer information associated with an attribute value of the question regarding the answer to the question. A past answer information storage unit that is stored in association with a user identifier that identifies a user,
A response information receiving unit that receives user response information including two or more item response information from a terminal device in association with one user identifier.
A past response information acquisition unit that acquires one or more response information possessed by the past user response information paired with the one user identifier from the past response information storage unit, and a past response information acquisition unit.
A set of two or more response information possessed by the past user response information corresponding to a predetermined attribute value and a set of two or more response information possessed by the user response information corresponding to the predetermined attribute value. The answer information contained in the past user response information that does not correspond to the predetermined attribute value and the answer information possessed by the user response information that does not correspond to the predetermined attribute value are not used. A determination unit for determining whether or not the set of the two or more response information possessed by the past user response information and the set of the two or more response information possessed by the user response information have the predetermined relationship.
A questionnaire processing device including a relationship information transmission unit that transmits relationship information related to the relationship to the terminal device when the determination unit determines that the relationship has a predetermined relationship. Questionnaire information storage unit that stores questionnaire information that is information about questionnaires to be conducted to users,
An instruction to output the questionnaire screen to the terminal device, a questionnaire instruction receiving unit for receiving the questionnaire instruction corresponding to one user identifier, and a questionnaire instruction receiving unit.
A questionnaire screen that constitutes questionnaire screen information regarding a questionnaire screen including the one or more answer information by using one or more answer information acquired by the past answer information acquisition unit and the questionnaire information of the questionnaire information storage unit. Information composition department and
It further includes a questionnaire screen information transmitting unit that transmits the questionnaire screen information to the terminal device.
The answer information receiving unit is
In response to the transmission of the questionnaire screen information, user response information including two or more item response information is received from the terminal device in association with the one user identifier.
The judgment unit
Claim 1 for determining whether or not one or more response information possessed by the questionnaire screen information and one or more response information possessed by the user response information received by the response information receiving unit have a predetermined relationship. The described questionnaire processing device. The attribute value of the above question is
It is possible to take one of two or more attribute values including the satisfaction level of the members and the expectation level of the members.
The predetermined attribute value is
The questionnaire processing device according to claim 1 or 2, which is the degree of satisfaction of the members. The past user response information and the user response information correspond to the organization identifier to which the user belongs or the user attribute value.
The invention according to any one of claims 1 to 3, wherein the determination condition for determining whether or not the determination unit has the predetermined relationship differs depending on the organization identifier or the user attribute value. Questionnaire processing device. One or more past user answer information that is information including two or more item answer information having an item identifier that identifies a question and an answer information associated with an attribute value of the question regarding the answer to the question. Questionnaire processing method realized by a past answer information storage unit, an answer information receiving unit, a past answer information acquisition unit, a judgment unit, and a relational information transmission unit, which are stored in association with a user identifier that identifies a user. And
A response information receiving step in which the response information receiving unit receives user response information including two or more item response information from a terminal device in association with one user identifier.
A past response information acquisition step in which the past response information acquisition unit acquires one or more response information possessed by the past user response information paired with the one user identifier from the past response information storage unit.
The determination unit has two or more response information possessed by the past user response information corresponding to a predetermined attribute value, and two or more response information possessed by the user response information corresponding to the predetermined attribute value. And without using the answer information of the past user answer information that does not correspond to the predetermined attribute value and the answer information of the user answer information that does not correspond to the predetermined attribute value. A determination step for determining whether or not the set of the two or more response information possessed by the past user response information and the set of the two or more response information possessed by the user response information have the predetermined relationship. ,
A questionnaire processing method comprising a relationship information transmission step of transmitting relationship information related to the relationship to the terminal device when the relationship information transmission unit is determined to have a relationship predetermined in the determination step. One or more past user answer information that is information including two or more item answer information having an item identifier that identifies a question and an answer information associated with an attribute value of the question regarding the answer to the question. A computer that can access the past answer information storage unit that is stored in association with the user identifier that identifies the user.
A response information receiving unit that receives user response information including two or more item response information from a terminal device in association with one user identifier.
A past response information acquisition unit that acquires one or more response information possessed by the past user response information paired with the one user identifier from the past response information storage unit, and a past response information acquisition unit.
The two or more response information possessed by the past user response information corresponding to the predetermined attribute value and the two or more response information possessed by the user response information corresponding to the predetermined attribute value are used, and the said. The past user answer without using the answer information of the past user answer information that does not correspond to the predetermined attribute value and the answer information of the user answer information that does not correspond to the predetermined attribute value. A determination unit for determining whether or not the set of the two or more response information possessed by the information and the set of the two or more response information possessed by the user response information have the predetermined relationship.
A program for functioning as a relationship information transmission unit that transmits relationship information related to the relationship to the terminal device when the determination unit determines that the relationship has a predetermined relationship.

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