JP2022047021A - Information processor, method for processing information, program, communication system, and communication terminal - Google Patents

Abstract

To motivate participants to work on improvement of communication actions autonomically.SOLUTION: There is provided an information processor which includes: an acquisition unit for acquiring communication history information between a plurality of communication terminals of a communication group; an analysis unit for calculating the number or the amount of speeches of each participant in a communication session of the communication group on the basis of the communication history information; and a provision unit for providing predetermined communication support information based on the number or amount of speeches to the communication terminal.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing apparatus, an information processing method, a program, a communication system and a communication terminal.

In recent years, text communication (hereinafter, also simply referred to as “communication”) using a general-purpose text communication application (hereinafter, also simply referred to as “COM application”) of simultaneous multiplayer participation type such as instant messenger has been performed.

In communication using such a COM application, the participant gives up the remark when the terminal user (hereinafter, also referred to as "participant") who is preparing to remark receives the remark from another participant. Problems such as squeezing or losing the timing of remarks may occur. Such a problem affects the flow of the whole communication, and the efficiency of communication is lowered such that the communication time becomes long.

As an example of a general technique for solving such a problem, the state (status) of a communication participant is detected, and the speech display start timing in the COM application is controlled based on the state of each communication participant. Alternatively, there is a method of controlling the display of the user interface (send button) for transmitting speech (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2009-163601

An object of the present invention is to encourage participants to autonomously improve their communication behavior.

In order to solve the above problem, according to a certain viewpoint of the present invention, the communication of the communication group is based on the communication history information and the acquisition unit that acquires the communication history information between a plurality of communication terminals belonging to the communication group. Information including an analysis unit that calculates the number of remarks or the amount of remarks of each of the plurality of participants in a session, and a providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal. Processing equipment is provided.

The communication history information includes a participant ID corresponding to a participant who made a statement in each communication session, and the analysis unit uses the participant ID to make a statement for each participant in each communication session. The total number of remarks may be calculated as the number of remarks for each participant, and the average value of the number of remarks for each participant in a predetermined time zone may be calculated as the average number of remarks for each participant.

The analysis unit totals the number of remarks by each participant for the plurality of participants to calculate the number of remarks by all the participants, and the average value of the number of remarks by all the participants in a predetermined time zone is used by the participants. It may be calculated as the average number of remarks by all.

The analysis unit calculates the speech speed for each participant by dividing the number of speeches for each participant by the holding time of the communication session, and the average value of the speech speeds for each participant in a predetermined time zone. May be calculated as the average speaking speed for each participant.

The analysis unit calculates the average speaking speed of all the participants by dividing the number of speeches of all the participants by the holding time of the communication session, and averages the average speaking speeds of all the participants in a predetermined time zone. You may calculate the value.

The communication history information includes the message body related to the remark, and the analysis unit calculates the total amount of information of the message body related to the remark for each participant for each communication session based on the message body for each participant. It may be calculated as the amount of speech of the participants, and the average value of the amount of speech for each participant in a predetermined time zone may be calculated as the average amount of speech for each participant.

The analysis unit totals the speech volume of each participant for the plurality of participants to calculate the speech volume of all the participants, and the average value of the speech volume of all the participants in a predetermined time zone is used by the participants. It may be calculated as the average amount of speech by all.

The analysis unit calculates the amount of speech per participant by dividing the amount of speech by each participant by the number of speeches by the participant, and 1 for each participant in a predetermined time zone. The average value of the amount of speech per statement may be calculated as the average value of the amount of speech per participant for each participant.

The analysis unit calculates the amount of speech per participant by dividing the amount of speech of all the participants by the number of speeches of all the participants, and 1 of all the participants in a predetermined time zone. The average value of the amount of remarks per remark may be calculated as the average value of the amount of remarks per remark of all the participants.

The analysis unit calculates the unit speech amount required time for each participant by dividing the speech volume for each participant by the holding time of the communication session, and the unit speech volume for each participant in a predetermined time zone. The average value of the required time may be calculated as the average unit remark amount required time for each participant.

The analysis unit calculates the unit speech amount required time of all the participants by dividing the speech volume of all the participants by the holding time of the communication session, and the unit speech volume of all the participants in a predetermined time zone. The average value of the required time may be calculated as the average unit speaking amount required time of all the participants.

The analysis unit calculates the average speech amount prediction time for each participant by multiplying the average value of the speech amount per participant for each participant and the average value of the unit speech amount required time for each participant, and the communication. The support information may include the average speech prediction time for each participant.

The analysis unit calculates the average speech prediction time of all the participants by multiplying the average speech volume per speech of all the participants and the average unit speech volume required time of all the participants, and the communication support information. May include the average speech prediction time of all the participants.

The analysis unit calculates the ratio of the average speech prediction time of all the participants to the average speech prediction time of each participant as the ratio of the speech prediction time of each participant, and the communication support information is for each participant. It may include the ratio of the expected speech time of.

The communication support information may include the average amount of speech of all the participants.

The communication support information may include an average value of the average speaking speeds of all the participants.

The analysis unit may calculate the ratio of the average number of remarks among the participants based on the average number of remarks for each participant, and the communication support information may include the ratio of the average number of remarks among the participants. ..

The analysis unit may calculate the ratio of the average speech volume among the participants based on the average speech volume for each participant, and the communication support information may include the ratio of the average speech volume among the participants. ..

Further, according to another aspect of the present invention, an acquisition unit that acquires communication history information between a plurality of communication terminals belonging to a communication group, and the plurality of communication sessions in the communication group based on the communication history information. An information processing method is provided, comprising an analysis unit for calculating the number of remarks or the amount of remarks of each participant, and a providing unit for providing predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal. To.

Further, according to another aspect of the present invention, the computer is used in a communication session of the communication group based on the communication history information and an acquisition unit that acquires communication history information between a plurality of communication terminals belonging to the communication group. As an information processing device including an analysis unit that calculates the number of remarks or the amount of remarks of each of the plurality of participants, and a providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal. A program to make it work is provided.

Further, according to another aspect of the present invention, an acquisition unit that acquires communication history information between a plurality of communication terminals belonging to a communication group, and the plurality of communication sessions in the communication group based on the communication history information. From an information processing device and the information processing device, which comprises an analysis unit that calculates the number of remarks or the amount of remarks of each participant, and a providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks. Provided is a communication system having a communication terminal including an information acquisition unit for acquiring the communication support information and a presentation control unit for controlling the display unit so as to display the communication support information.

Further, according to another aspect of the present invention, the number of remarks or remarks of each of the plurality of participants in the communication session of the communication group calculated based on the communication history information between the plurality of communication terminals belonging to the communication group. A communication terminal is provided that includes an information acquisition unit that acquires predetermined communication support information based on an amount, and a presentation control unit that controls a display unit so as to display the communication support information.

As described above, according to the present invention, it is possible to encourage participants to autonomously improve their communication behavior.

It is a figure which shows an example of the schematic structure of the communication system which concerns on embodiment of this invention. It is a block diagram which shows an example of the functional structure of the communication terminal which concerns on the same embodiment. It is a block diagram which shows an example of the functional structure of the communication server which concerns on the same embodiment. It is a block diagram which shows an example of the functional structure of the communication analysis server which concerns on the same embodiment. It is a flowchart which shows the operation example of COM session classification. It is a figure which shows the example of the holding time zone determination of a COM session. It is a figure which shows the example of the holding time zone determination of a COM session. It is a figure which shows the example of the holding time zone determination of a COM session. It is a figure for demonstrating an example of the method of finding the characteristic about the speech in the COM session of each time zone. It is a flowchart which shows the operation example of the provision of communication support information by a provision part. It is a figure for demonstrating an example of the provision timing of the visualized communication support information. It is a figure which shows the display example at the start time of a COM session. It is a figure which shows the display example at the start time of speech preparation. It is a block diagram which shows an example of the hardware composition of the apparatus which concerns on embodiment of this invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, so that duplicate description will be omitted.

Further, in the present specification and the drawings, a plurality of components having substantially the same or similar functional configurations are distinguished by adding different alphabets after the same reference numerals. However, if it is not necessary to particularly distinguish each of the plurality of components having substantially the same or similar functional configurations, only the same reference numerals are given.

(0. Overview)
An embodiment of the present invention is a COM application used by a user of an information communication terminal (hereinafter, also referred to as a "terminal") to communicate with another user who has a similar terminal, such as an electronic conference. On the display screen, to give "equal speaking opportunities" to each terminal user (hereinafter, also referred to as "participant") participating in the communication session (hereinafter, also referred to as "COM session"). The purpose is to provide communication support information, communication support information for improving "communication productivity", and communication support information for improving "communication balance".

Here, the "COM application" has a real-time text communication function such as an instant messenger and an SNS (Social Networking Service) installed and used by a user on a communication terminal. Multiple users can participate in one COM session at the same time. In recent years, COM applications are also called messaging applications or chat applications because they are applications that send and receive messages. Examples of COM applications include instant messengers such as rocket chat, slack direct message, LINE®, and skype.

A "communication terminal" is a device such as a mobile communication terminal or a computer that has a communication function and can be equipped with a COM application. Examples of such devices include personal computers, mobile phones, smartphones and the like. Further, the "COM session" indicates one communication unit. As an example, a COM session can mean a conversational section in which communication by a particular participant (eg, electronic conference or message exchange by voice or text communication) has taken place.

One of the features of the embodiment of the present invention is communication support information in which COM sessions by specific participants are classified according to the time zone in which they occur based on the history information of communication, and the purpose and form of communication according to the time zone are reflected. Is to provide. As an example, COM sessions by time zone by specific participants may be affected by the purpose of reporting, contacting, and consulting communication in business activities, and the holding format such as regular and non-regular.

More specifically, an embodiment of the present invention is an example of a characteristic relating to "speech" between participants in a COM session by analyzing the communication history information of the COM session by time zone.
F1) Number of remarks
F2) Volume of remarks
F3) Unit Speaking amount Obtained using the required time as an index. In the embodiment of the present invention, "speaking" means sending a message.

Further, in the embodiment of the present invention, I1) predicted speech time information for all COM session participants and each individual participant is calculated based on F2) speech volume and F3) unit speech volume required time.

Further, in the embodiment of the present invention, based on F1) the number of remarks, F2) the amount of remarks, and the holding time of the COM session, I2) the average of the amount of remarks and the average speed of remarks of all the participants in a unit time. Calculate communication efficiency information.

Further, in the embodiment of the present invention, I3) communication balance information between COM session participants is calculated based on the ratio of each participant of the index regarding F1) the number of remarks and F2) the amount of remarks.

As an example, in the embodiment of the present invention, three pieces of I1) predicted speech time information, I2) communication efficiency information of COM session, and I3) communication balance information among COM session participants calculated in this way are obtained. Provide to participants as communication support information.

As an example of communication support information, by displaying the estimated speech time of a participant, the COM session participant waits until the speech of another participant who is preparing to speak is completed at the start of the COM session. It becomes possible to grasp. By doing this, by making a statement while the other participant is preparing to make a statement, the other participant's statement should be abandoned in the middle, and as a result, the other participant's opportunity to make a statement should be avoided in Effect1) communication. Participants' actions can be deterred.

In addition, as another example of communication support information, by displaying the change in the amount of speech and the number of speeches per unit time in the COM session as time-series I2) communication efficiency information, the content of speech is optimized for the participants. And efforts to improve speaking speed can be worked on, and as an effect, Effect2) communication time can be shortened.

Furthermore, as another example of communication support information, Effect3) participants by providing time-series I3) communication balance information between participants by providing changes in the amount of speech between COM session participants and the ratio of the number of speeches. It can be expected to have the effect of encouraging improvement efforts to achieve an equal distribution of speaking opportunities among them.

As described above, the technique according to the embodiment of the present invention improves the communication behavior of the COM session participants by providing the communication support information obtained by analyzing the communication history to the COM session participants. It is a technology to do.

(1. General technology)
In communication using the COM application, when a participant who is preparing to make a statement receives a statement from another participant, the participant may give up the statement or lose the timing of the statement. Problems may occur. Such a problem affects the flow of the whole communication, and the efficiency of communication is lowered such that the communication time becomes long.

As an example of a general technique for solving such a problem, the state (status) of a communication participant is detected, and the speech display start timing in the COM application is controlled based on the state of each communication participant. Alternatively, there is a method of controlling the display of the user interface (send button) for transmitting speech (see, for example, Patent Document 1).

As an example of a general technique for solving such a problem, the state (status) of a communication participant is detected, and the speech display start timing in the COM application is controlled based on the state of each communication participant. Alternatively, there is a method of controlling the display of the user interface (send button) for transmitting speech (see, for example, Patent Document 1).

(1-1. How to detect the status of participants)
Examples of "methods for detecting the state of participants" include "(1) monitoring of message input state" and "(2) evaluation of input speed". Hereinafter, these will be described in order.

(1) Monitoring of message input status This method monitors the message input status by the participant and detects whether or not the participant is inputting a message for speaking as status information. For example, this method is a method of displaying "text inputting" as the status information of the other party when the other party is inputting a message.

(2) Evaluation of input speed This method obtains the type of input device used for communication, the number of remarks based on the communication history, and the total usage time, and participants based on this information and predefined criteria. It is a method to evaluate the input speed of. As an example, 2 points for the type of input device used by Participant A is a screen keyboard, 5 points for Participant A's 20 remarks per hour, and Participant A. It is assumed that 9 points will be given to the total usage time of 200 hours, the total score will be evaluated as 16 points, and the evaluated total score will be used for comparing the input speeds of the participants.

(1-2. How to control the display based on the state of the participants)
As shown in (1) above, this method detects the message input state of the participants, and if a plurality of participants are inputting messages, the input speed evaluated as shown in (2) above. Is a method of comparing between participants. Then, this method is a method of preventing the participant having a slow input speed from interfering with the speech when the participant having a slow input speed is inputting a message. More specifically, this method delays the start timing of the speech display already sent from other participants until the slow-input participant speaks, and at the same time, the message being created by the fast-input participant is created. This is a method of hiding the user interface for speech transmission presented to the participant having a high input speed so that the transmission cannot be performed.

For example, in this method, when the communication participant A having a slow input speed is inputting a message, the spoken message of the communication participant B having a high input speed is put on hold. Then, after the communication participant A makes a statement, the statement of the communication participant B is displayed in the COM application of the communication participant A. At the same time, in this method, the message transmission button of the COM application used by the communication participant B is hidden, and the communication participant B cannot speak.

As shown in (1) above, the message input status of the participants is monitored, and based on the message input status of the participants, the remark display start timing and the remark transmission user interface are as shown in (2) above. The technique for controlling the above is disclosed in Patent Document 1 and the like.

The above-mentioned Patent Document 1 points out that there are the following problems when communicating using a simultaneous multiplayer COM application such as an instant messenger.

"In text communication using instant messenger, when a communication participant is inputting a text and a comment from another participant arrives, it becomes an interruption during the preparation for speech, and the speech is abandoned at the stage of preparation for speech, or the order of the content to be spoken. It may cause a shift and the flow of communication may be impaired. "

In Patent Document 1, it is assumed that the cause of such a problem is the difference in input speed among communication participants, and (1-1. Method for detecting the state of participants) and (1-2. State of participants). How to control the display based on). In the embodiment of the present invention, a new solution to the problem of the solution in the proposal of Patent Document 1 is proposed.

(2. Main differences between this embodiment and general technology)
Subsequently, the main differences between the embodiment of the present invention and the general technique will be described. Needless to say, there may be a difference between the embodiment of the present invention and the general technique other than the difference described here.

(2-1. Method of detecting the state of participants)
(1) Problem of general "monitoring of message input state" In the above-mentioned Patent Document 1, the monitoring result of the participant's input state by the presence server is used as a condition for controlling the speech to the participant. However, in communication terminals in recent years, due to the development of the multitasking function of the OS (Operating System), it is common that all applications including COM applications operate in the background and also have a notification function. Therefore, even when the COM application is not used, the participant can often confirm the content of the statement arrived from the other party.

Furthermore, when a participant prepares to speak, he / she may use an application other than the COM application to create the content of the statement, so that the COM application is not always used. Therefore, when the monitoring result of the input state in the COM application is used as a condition for controlling the speech, the accuracy of the speech control for the participants is not sufficient.

(2) Problems of general "evaluation of input speed" Patent Document 1 defines the input speed of a user of a COM application as the sum of 1), 2) and 3) below.
1) Evaluation value for the type of input device to be used 2) Evaluation value for the number of comments per unit time (for example, 1 hour) 3) Evaluation value for the total usage time of the COM application However, this method is close to subjective evaluation. It is a method and is not considered to be reliable as a method for controlling the remarks of participants. An example is shown below.

1) Evaluation value for the type of input device to be used In recent years, in addition to keyboard input, there are various input devices such as selective input from words recommended by the dictionary and voice input, and the user is most suitable for himself / herself. You can select the input device and input method. The input speed by the user is determined according to the skill level of the user for the input device, and is not uniformly determined by the type of the input device regardless of who the user is. For example, the input speed of a smartphone user cannot be uniformly determined as the input speed corresponding to the touch panel.

2) Evaluation value for the number of remarks per unit time (for example, one hour) Remarks may be short answers (eg, yes, understand, what?) To questions or requests from the other party, or long answers (eg, what?). For example: question, explanation, etc.). Therefore, it is not appropriate to use the number of remarks in a unit time as an evaluation standard for input speed. For example, stamps that are often used in recent years may correspond to short answers.

3) Evaluation value for the total usage time of the COM application The relationship between the total usage time of the COM application and the input speed is low. For example, when a user who has no experience of using a terminal uses a COM application, the usage time of the COM application may affect the input speed. However, when a user who has already used the terminal uses the COM application, the usage time of the COM application does not always affect the input speed. Therefore, it is not appropriate to use the total usage time of the COM application as an evaluation criterion of the input speed.

The above-mentioned Patent Document 1 focuses on "difference in input speed" and proposes a problem-solving method. However, as explained above, the method of using the input speed as a condition for controlling the speech of the communication participant is considered to be unreliable in terms of accuracy.

(3) Solution by the present embodiment In the embodiment of the present invention, the input speed is not evaluated in order to detect the state of the participants. Instead, in the embodiment of the present invention, the communication analysis server classifies COM sessions by specific participants according to the time zone in which they occur, based on the communication history information using the COM application of the communication terminal. Provide communication support information that reflects the purpose and form of communication.

More specifically, in the embodiment of the present invention, by analyzing the communication history information of the COM session for each time zone, the speech prediction time for giving equal speech opportunities among the participants and the communication efficiency are determined. Communication efficiency information and communication balance information for improvement are provided to participants in real time at the start of the COM session. The details of communication analysis and communication support information will be described in detail in (3. Details of Embodiment).

(2-2. How to control the display based on the state of the participants)
(1) Problems of general technology In Patent Document 1, in order to give all participants as even opportunities to speak as possible, message transmission control is performed for participants with a high input speed based on the evaluation value of the input speed. ing. However, this method has the following problems.

1) The process up to the statement is not taken into consideration.
Patent Document 1 does not consider the basic process up to the statement in communication. In actual communication, it can be assumed that the processes (a) to (d) shown below are performed in order. In this process, (a) to (c) should be regarded as the speech preparation time. However, these processes (a) to (c) do not always occur during the use of the COM application.
(A) Read the remarks of the communication partner.
(B) Prepare to make an answer statement. (Example: Thinking, looking at materials, searching on the Internet, etc.)
(C) Create the content of the answer statement. (Example: Enter a message.)
(D) Send a statement. (Example: Press the send button.)

In Patent Document 1, only the "inputting" detected in (c) is focused on, and the "inputting" time is treated as the speech preparation time. That is, when the participant with the slow input speed transitions to the state of (c), the content of the statement from the participant with the high input speed is controlled so as not to be displayed on the terminal of the participant with the slow input speed. On the other hand, in the state of (a) or (b), the remarks of the participant with a high input speed are displayed on the terminal of the participant with a slow input speed. It will be disturbed.

2) The impact of the purpose and form of communication and the social relationships between participants on the COM session is not taken into account.

・ Effects of communication purpose and form Differences in the roles of participants in communication occur depending on the purpose of communication. Therefore, depending on the purpose of communication, it is possible that the time of the COM session, the number of remarks between participants, the amount of remarks, and the subject who makes remarks are affected. For example, when regular reports are made, it is conceivable that the number and amount of remarks made by the participants in the position of making a report are large.

• Impact of social relationships between participants Depending on the composition of the participants in the COM session and the social relationships between the participants, the characteristics of the participants' remarks may differ. As an example, in communication where COM session participants are A and B, there may be differences in the number of statements and the amount of statements between when A and B are in a colleague relationship and when they are in a relationship between a boss and a subordinate. Easily assumed.

In particular, the composition of the participants in the scheduled COM session may change due to a change in the schedule of the participants. In such a case, the COM session will be affected by both the above-mentioned "influenced by the purpose and form of communication" and "influenced by the social relationship between the participants".

In order to give participants an equal opportunity to speak for reasons such as "the influence of the purpose and form of communication" and "the influence of social relationships between participants", the display is based on the evaluation result of the input speed. The general technique of control is not realistic in its effect. In some cases, forced speech control, such as disabling the submit button, can reduce communication efficiency.

(2) Solution by the present embodiment In the embodiment of the present invention, the cause of the participants losing the opportunity to speak is not "difference in input speed between participants" but "difference in speaking characteristics between participants for communication purposes". I think it is the effect of. Therefore, the subjective evaluation of the input speed such as the type of input device used by the participants and the skill level, or the forced speech control based on the monitoring result of the input state is not performed.

In the embodiment of the present invention, by analyzing the communication history information, 1) the characteristics regarding the purpose of communication of each COM session and 2) the characteristics regarding the remarks between the participants in each COM session are obtained. Provide communication support information created from the information to COM session participants. As a result, it is possible to suppress communication behaviors that cause participants to lose their opportunity to speak to each other, and to encourage participants to make autonomous efforts to further improve communication efficiency.

1) Characteristics according to the purpose (form) of communication In the embodiment of the present invention, COM sessions are classified by participants based on communication history information, and COM sessions for each participant are generated based on a set time zone. Classify separately. This classification is based on the premise that time-zoned communication with specific participants has characteristics that are common to the purpose and form of communication. As an example, if a COM session in which Mr. A, B, and C participate occurs from 9 am to 9:30 am, it is highly possible that the COM session is a regular communication such as a morning assembly. However, in social activities, some participants may change or the COM session may be staggered. In such cases, this classification method may impair accuracy.

Therefore, in the embodiment of the present invention, when the communication support information for the COM session in which a new participant who is not in the communication history information participates is provided, the COM session whose composition is similar to that of the COM session is selected. Use the method. Further, in the embodiment of the present invention, when the communication support information regarding the COM session in the time zone not included in the communication history information is provided, the method of selecting the COM session whose time zone is close to the COM session is used. These details will be described in detail in (3. Details of the embodiment).

2) Characteristics of communication participants' remarks 2-1). Number of Remarks In the embodiment of the present invention, the number of remarks among the participants in the COM session is obtained. The COM sessions classified by the classification method of 1) above have social relationships according to the composition and purpose (form) of the participants. Therefore, the number of remarks can be considered to reflect the social relationship between the participants. As an example, in a COM session for making regular reports, there is a difference in the number of remarks between the reporting side and the receiving side, and it is conceivable that the number of remarks on the questioning side and the responding side are different.

Therefore, in the embodiment of the present invention, the number of remarks made by each participant is obtained for each classified COM session, and the number of remarks made by the participants in the COM session is used. Then, in the embodiment of the present invention, based on the number of remarks and the time of the COM session, the remark speed for each participant and the average remark speed of all the participants are obtained, and the remark speeds among the COM session participants are compared. Use it as an index for evaluation. By using this index, the current COM session can be compared with the past COM sessions of the same classification category, and the communication efficiency can be measured and evaluated. As an example, comparing this COM session with the past COM sessions in the same time zone, it is judged that the communication efficiency is low when the number of remarks is small, and the communication efficiency is high when the number of remarks is large. Can be done. These details will be described in detail in (3. Details of the embodiment).

2-2). Amount of Speaking The amount of remarks in a COM session is the amount of information (for example, unit: byte) in the remarks of participants. Similar to 2-1) above, in the embodiment of the present invention, the total amount of speech by each participant is calculated for each classified COM session, and the total amount of speech is used as the amount of speech of the participants in the COM session.

In the embodiment of the present invention, the amount of speech per participant's speech (average speech volume for each participant) is obtained based on this speech volume and the number of speeches obtained in 2-1), and the average speech volume is calculated. By obtaining the average of all the participants (the average amount of speech of all the participants), these are used as an index for comparing and evaluating the average amount of speech in the COM session. Similar to 2-1), this index can be used to measure and evaluate communication efficiency.

In the embodiment of the present invention, the time required for preparing to speak the unit information amount for each participant and for each participant is obtained based on the time of the COM session and the average speech amount, and the unit information amount creation time information is obtained. By calculating the product of the unit information amount creation time information and the average speech amount for each participant and for each participant, the estimated speech time information for each participant and each participant can be obtained. Can be done.

As an example, in the embodiment of the present invention, assuming that the unit information amount creation time is 1 second and the average speech amount is 10 unit information amount in a certain category of COM session, the estimated time until the participant's speech is made. Is predicted to be 10 seconds, and by presenting this information to other participants when the participant starts inputting, it is possible to suppress the remarks made by the other participants.

In the embodiment of the present invention, by utilizing 2-1) the number of remarks and 2-2) the amount of remarks, which are the characteristics related to the remarks of the participants, the following ( It is possible to provide the communication support information of a) to (c).

(A) Predicted speech time information (I1)
1. 1. Estimated remark time for each participant (I1-1)
The time it takes for a participant who is preparing to speak to finish speaking.
2. 2. Average spoken time for all participants (I1-2)
Average time of expected speech time for all participants.
3. 3. Ratio of predicted speech time (I1-3)
Above 1. Estimated speech time for each participant and 2. Ratio to the average expected speech time of all participants. By displaying this ratio to other participants at the time when the participant starts preparing to speak, it is possible to suppress the speech by the other participant until the participant's speech is completed. In addition, by displaying this ratio, it is possible to compare the predicted speech time for each participant with the average predicted speech time for all participants, so the effect of shortening the speech time of the participants themselves can be expected. , Consideration of other participants can be expected for participants who have a late time to speak.

(B) Communication efficiency information (I2)
1. 1. Average amount of speech by all participants in a unit time (I2-1)
2. 2. Average speaking speed of all participants in a unit time (I2-2)
Above 1. Average speech volume and 2. By displaying the time-series information of each speaking speed average to all the participants participating in the COM session, it is possible for each participant to evaluate the communication efficiency in the COM session.

(C) Communication balance information (I3)
1. 1. Ratio of average number of comments among participants (I3-1)
2. 2. Ratio of average speech volume among participants (I3-2)
Above 1. The ratio of the average number of remarks and 2. Ratio of average speech volume By displaying each time-series information to all participants participating in the COM session, it is possible to compare the past and present ratios of each participant. By doing this, if participants with a small number of remarks or a small amount of remarks are encouraged to remark, and participants with a large number of remarks or a large amount of remarks are invited to refrain from remarks and other participants are invited to speak, all the participants Can be expected to have equal opportunities to speak.

The above are the main features according to the embodiment of the present invention. Details of these features will be described in detail in (3. Details of the Embodiment).

(3. Details of the embodiment)
Subsequently, the details of the embodiment of the present invention will be described.

(3-1. System configuration)
FIG. 1 is a diagram showing an example of a schematic configuration of a communication system according to an embodiment of the present invention. Referring to FIG. 1, the communication system 1 according to the embodiment of the present invention has N communication terminals (N is an integer of 2 or more), a communication server 20, a communication analysis server 30, and a network 50. .. The N communication terminals 10, the communication server 20, and the communication analysis server 30 are connected to the network 50 and can communicate with each other via the network 50. Each of the N communication terminals 10 is used by each user. For example, the communication terminal 10 and the user have a one-to-one correspondence.

The communication server 20 is a general-purpose communication application server that connects to N communication terminals 10 used by N users 70 via a network 50 and provides a text communication service function between users. be.

The communication analysis server 30 connects to the communication server 20 and N communication terminals 10 via the network 50, uses the communication history information acquired from the communication server 20, performs communication analysis between users, and performs user communication. Provide communication support information to. Details of communication analysis and communication support information will be described later.

The communication terminal 10 is a terminal on which a COM application having a communication client function for a user to perform text communication with another user of the communication terminal 10 is installed, and is connected to the communication server 20 via the network 50. .. The communication terminal 10 connects to the communication analysis server 30 via the network 50, receives communication support information from the communication analysis server 30, and provides the communication support information to the user 70 of the communication terminal 10 participating in the COM session as visualization information. The details of the information handled by the communication terminal 10 will be described later.

Further, in the embodiment of the present invention, it is mainly assumed that the communication terminal 10 is a PC (Personal Computer). However, the form of the communication terminal 10 is not limited. For example, the communication terminal 10 may be a mobile terminal such as a smartphone, or may be an audio input / output device installed in a home or the like. For example, the audio input / output device may be an AI (Artificial Integrity) speaker or the like.

(3-2. Functional configuration of communication terminal)
Next, an example of the functional configuration of the communication terminal 10 according to the embodiment of the present invention will be described with reference to FIG. FIG. 2 is a block diagram showing an example of the functional configuration of the communication terminal 10 according to the embodiment of the present invention. Referring to FIG. 2, the communication terminal 10 includes a control unit 110, an operation unit 140, a storage unit 150, a communication unit 160, and a display unit 180.

(Operation unit 140)
The operation unit 140 functions as an example of a user interface (input interface) and accepts input from the user 70. More specifically, when the user 70 uses the COM application installed in the communication terminal 10 to perform text communication with a user who uses another communication terminal, the operation unit 140 is used by the user 70 to communicate with the communication terminal 10. It is a device for inputting information to. Here, it is assumed that the operation unit 140 includes a mouse and a keyboard, but the form of the operation unit 140 is not limited. For example, the operation unit 140 may include a touch panel, a button, or the like. Alternatively, the operation unit 140 may include a microphone that accepts voice input from the user. The operation unit 140 provides an input from the user to the control unit 110. The operation unit 140 may be mounted by the input device 815 (FIG. 14).

(Memory unit 150)
The storage unit 150 stores programs and data for controlling the operation of the communication terminal 10. The program includes an OS (Operating System), an application, and the like. As an example, the storage unit 150 has a terminal information management unit 152. The storage unit 150 may be mounted by the storage device 809 (FIG. 14).

(Communication unit 160)
The communication unit 160 communicates with other devices. For example, the communication unit 160 is directly connected to the network 50 and communicates with each of the communication server 20 and the communication analysis server 30 via the network 50. More specifically, when the communication unit 160 receives the communication support information transmitted from the communication unit 360 of the communication analysis server 30, the communication unit 160 provides the received communication support information to the reception information acquisition unit 133. Further, the feedback information from the user 70 input to the operation unit 140 is transmitted to the communication unit 360 of the communication analysis server 30. The communication unit 160 may be mounted by the communication interface 811 (FIG. 14). The details of the information handled by the communication unit 160 will be described in the operation example of the communication server 20 described later.

(Display unit 180)
The display unit 180 functions as an example of the presentation unit, and presents the presentation information to the user (displays on the screen) by a GUI (Graphical User Interface) according to the control by the presentation control unit 134. More specifically, when the user 70 uses the COM application installed in the communication terminal 10 and performs text communication with a user who uses another communication terminal, the operation unit 140 is used from the communication terminal 10 to the user 70. It is a device that outputs information to. Here, it is assumed that the display unit 180 is composed of a display, but the form of the display unit 180 is not limited. For example, the display unit 180 may be configured by a speaker or the like. The display unit 180 may be mounted by the display device 823 (FIG. 14).

(Control unit 110)
The control unit 110 provides various functions of the communication terminal 10. The control unit 110 has an AP (application) unit 120 and a communication support information providing unit 130. The AP unit 120 has a communication AP unit 120. The communication support information providing unit 130 has a received information acquisition unit 133 and a presentation control unit 134. The reception information acquisition unit 133 acquires the communication support information received by the communication unit 160 from the communication analysis server 30. The presentation control unit 134 controls the display unit 180 so that the communication support information is presented to the user. Specific data examples and display examples of the communication support information will be described later in the operation example of the providing unit 333 of the communication analysis server 30. The control unit 110 is implemented by the CPU 803, the ROM 805, and the RAM 807 (FIG. 14), and the program read from the ROM 805 by the CPU 803 is expanded into the RAM 807, and the program is executed by the CPU 803.

The communication AP unit 120 provides a communication client function for the user 70 to perform text communication with another user. For example, the communication AP unit 120 can be realized by executing a general-purpose COM application (for example, a general-purpose text communication application). By connecting the communication AP unit 120 to the communication server 20 via the network 50, the user 70 can use the text communication service and communicates with the users of other COM applications. Can be done.

The information handled by the communication AP unit 120 is managed by the communication server AP unit 220 (FIG. 3) and stored as history information in the communication server AP data unit 251 (FIG. 3). The details of the information handled by the communication AP unit 120 will be described in the operation example of the communication server 20 described later. Examples of COM applications include applications such as mail, SNS, and instant messenger.

(3-3. Communication server function configuration)
Next, an example of the functional configuration of the communication server 20 according to the embodiment of the present invention will be described with reference to FIG. FIG. 3 is a block diagram showing an example of the functional configuration of the communication server 20 according to the embodiment of the present invention. Referring to FIG. 3, the communication server 20 includes a control unit 210, a storage unit 250, and a communication unit 260.

(Memory unit 250)
The storage unit 250 stores programs and data for controlling the operation of the communication server 20. The program includes an OS (Operating System), an application, and the like. The storage unit 250 may be mounted by the storage device 809 (FIG. 14). The storage unit 250 has a communication server AP data unit 251. The communication server AP data unit 251 stores various information (management information and setting information) for the communication server AP unit 220 to provide a communication service, communication history information, and the like. The details of this information will be described in the operation example of the communication analysis server 30 described later.

(Communication unit 260)
The communication unit 260 communicates with other devices. For example, the communication unit 260 is directly connected to the network 50 and communicates with each of the communication terminal 10 and the communication analysis server 30 via the network 50. The communication unit 260 may be mounted by the communication interface 811 (FIG. 14).

(Control unit 210)
The control unit 210 provides various functions of the communication server 20. The control unit 210 has a communication server AP unit 220. The control unit 210 is implemented by the CPU 803, the ROM 805, and the RAM 807 (FIG. 14), and the program read from the ROM 805 by the CPU 803 is expanded into the RAM 807, and the program is executed by the CPU 803.

The communication server AP unit 220 is a general-purpose server program that connects to the communication AP unit 120 installed in the communication terminal 10 and provides a communication function (service) so that the user 70 can perform text communication with other users. Can be achieved by executing. As an example, the communication server AP unit 220 corresponds to a text communication application server such as an instant messenger. For example, the communication server AP unit 220 stores the communication history information obtained by providing the communication function in the communication server AP data unit 251.

(3-4. Functional configuration of communication analysis server)
Next, with reference to FIG. 4, an example of the functional configuration of the communication analysis server 30 according to the embodiment of the present invention will be described. FIG. 4 is a block diagram showing an example of the functional configuration of the communication analysis server 30 according to the embodiment of the present invention. Referring to FIG. 4, the communication analysis server 30 includes a control unit 310, a storage unit 350, and a communication unit 360.

(Memory unit 350)
The storage unit 350 stores programs and data for controlling the operation of the communication analysis server 30. The program includes an OS (Operating System), an application, and the like. The storage unit 350 may be mounted by the storage device 809 (FIG. 14). The storage unit 350 has a setting information management unit 352 and an information storage unit 353. The setting information management unit 352 stores the setting information. The information storage unit 353 stores various information received from the communication terminal 10.

(Communication unit 360)
The communication unit 360 communicates with other devices. For example, the communication unit 360 is directly connected to the network 50 and communicates with each of the communication terminal 10 and the communication server 20 via the network 50. The communication unit 360 may be mounted by the communication interface 811 (FIG. 14).

(Control unit 310)
The control unit 310 provides various functions of the communication analysis server 30. The control unit 310 has a communication analysis processing unit 330. The communication analysis processing unit 330 has an acquisition unit 331, an analysis unit 332, and a provision unit 333. The control unit 310 is implemented by the CPU 803, the ROM 805, and the RAM 807 (FIG. 14), and the program read from the ROM 805 by the CPU 803 is expanded into the RAM 807, and the program is executed by the CPU 803.

The acquisition unit 331 acquires various types of information stored in the information storage unit 353. The analysis unit 332 analyzes and obtains communication support information based on various information acquired by the acquisition unit 331. The providing unit 333 controls the communication unit 360 so that the communication support information is transmitted to the communication terminal 10 via the communication unit 360.

(3-5. Operation example of communication analysis server)
Subsequently, an operation example of the communication analysis server 30 according to the embodiment of the present invention will be described. As an operation example of the communication analysis server 30, an operation example of each of the acquisition unit 331, the information storage unit 353, the setting information management unit 352, the analysis unit 332, and the provision unit 333 will be described.

(Acquisition unit 331)
The acquisition unit 331 performs the following (1) process 1 and (2) process 2 from the communication server 20.

(1) Process 1: Monitoring of the usage status of the communication server AP In the process 1, the acquisition unit 331 acquires information regarding the usage status of the communication server AP unit 220 at the present time. When the COM session starts, the acquisition unit 331 monitors the information related to each participant's remarks in the COM session in real time from the communication server AP unit 220, and uses it as trigger information for providing communication support information. .. The details of the information acquired by the acquisition unit 331 by monitoring the usage status of the communication server AP unit 220 are shown as follows (a1) to (a11).

(A1) The COM session ID is a unique ID assigned by the communication server AP in order to identify the COM session. (A1) The COM session ID is issued when the COM session starts.
(A2) The COM session start time is information on the time when the COM session started.
(A3) The COM session end time is information on the time when the COM session has ended.

(A4) The COM session participant ID list is list information of IDs (user IDs) of users participating in the COM session. The user ID is a unique ID given by the communication server AP to the user who uses the COM application.
(A5) The message sender ID is the ID (user ID) of the participant who sent the message in the COM session.
(A6) The message transmission time information is the time information in which the participant transmitted the message in the COM session.

(A7) The message receiver ID is a user ID of another participant when the participant designates a specific other participant as a destination in a specific COM session.
(A8) The message ID is a unique ID given to a message transmitted by a participant in a COM session.
(A9) The quoted message ID is a message ID for identifying which message the reply is to when the participant replies to the message sent in the COM session.
(A10) The message body is the body of the message content of the message transmitted by the user.

(A11) Participant presence information is information issued when a COM session participant starts inputting. (A11) Participant presence information is information in which "user ID", "status", and "time information" are associated with each other. The "state" includes text input to the communication application, and the "time information" includes the text input start time and end time to the communication application.

A method of providing communication support information based on the information acquired by the acquisition unit 331 by monitoring the usage status of the communication server AP unit 220 will be described in the section (providing unit 333) below.

(2) Process 2: Acquisition and accumulation of communication history information In process 2, the acquisition unit 331 is between the participants in the past from the communication server AP data unit 251 via the communication server AP unit 220 for communication analysis. Communication history information (b1) to (b10) is acquired at the time interval indicated by the (c1) information acquisition time setting information managed by the setting information management unit 352, and is stored in the information storage unit 353. (B1) to (b10) correspond to (a1) to (a10). That is, the communication history information includes (b1) COM session ID, (b2) COM session start time, (b3) COM session end time, (b4) COM session participant ID list, (b5) message sender ID, and (b6). ) Message transmission time information, (b7) message recipient ID, (b8) message ID, (b9) cited message ID, (b10) message body.

At this time, the acquisition unit 331 records (b11) storage time and (b12) information acquisition period in the information storage unit 353 in addition to (b1) to (b10) for the purpose of system operation and management. (B11) The accumulation time is the time when the communication history information (b1) to (b10) is accumulated in the information storage unit 353. (B12) The information acquisition period is the temporal information of the date and time information acquired by the acquisition unit 331 for the communication history information (b1) to (b10) and the communication history information (b1) to (b10) acquired by the acquisition unit 331. Includes sections.

(Information storage unit 353)
In the information storage unit 353, in addition to (b1) to (b12) stored in the process 2 by the acquisition unit 331, (b31) group ID management information, (b13) group ID information obtained by classification by the analysis unit 332, (B14) COM session time zone information, analysis results (b41) to (b50), (b61) to (b70) obtained by analysis by analysis unit 332, and communication support information (b91) generated by analysis unit 332. ~ (B97) is accumulated.

(B13) The group ID information is information in which the (b4) COM session participant ID list and the group ID are associated with each other. In addition, the details of (b14) COM session time zone information, (b31) group ID management information, analysis results (b41) to (b50), and communication support information (b91) to (b97) are the operations of the analysis unit 332. This will be described in an example.

(Setting information management unit 352)
The setting information management unit 352 manages the setting information (c1) to (c6) necessary for the operation of the acquisition unit 331, the information storage unit 353, and the analysis unit 332. The details of the setting information (c1) to (c6) managed by the setting information management unit 352 are shown as follows.

(C1) The information acquisition time setting information is time interval information in which the acquisition unit 331 of the communication analysis server 30 acquires the communication history information stored in the communication server AP data unit 251 of the communication server 20.

(C2) The analysis processing start time setting information includes time information and time interval information in which the analysis unit 332 starts the analysis processing. As an example, when the time information is set to 23:00 and the time interval is set to 3 days, the analysis process is started at 23:00 at 3 day intervals.

(C3) The analysis period setting information includes an analysis period in which the analysis unit 332 performs the analysis process and information on the end date and time of the previous analysis process. As an example, when the analysis period is set to 180 days, the analysis processing is performed on the information for 180 days after the above processing date and time.

(C4) The analysis exclusion period setting information is the setting information of the day when the analysis unit 332 does not perform the analysis process. As an example, if a certain day of the week or a holiday is specified, the specified day of the week or a holiday is excluded from the analysis period.

(C5) The COM session classification time zone setting information is the setting information regarding the time zone classification for the analysis unit 332 to perform the analysis process. (C5) The COM session classification time zone setting information has information such as a start time, an end time, and a unit time classification interval, and stores the time zone information classified by this setting. This time zone information includes a time zone management number and time information. As an example, if 9 am is set as the start time, 5 pm is set as the end time, and 1 hour is set as the unit time classification interval, 8 hours from 9 am to 5 pm is 1 Eight time zone intervals (p1 to p8) are stored at time intervals.

(C6) The COM session classification category setting information is information that defines the purpose (form) of the COM session. This information is used as information to reflect user feedback.

The method of using the setting information will be described in the section (Analysis Unit 332) below.

(Analysis Department 332)
The analysis unit 332 analyzes the remarks in the COM session between the users (participants) of the communication terminal 10 based on the information stored in the information storage unit 353. The analysis unit 332 stores the analysis result obtained by the analysis in the information storage unit 353. The contents of the analysis process by the analysis unit 332 are shown below.

(1) Analysis process 1: COM session classification The analysis unit 332 reflects the social relationships and business activities between participants in the analysis results as a pre-stage process for determining the characteristics of the statements between participants in the COM session. Perform the processing for. More specifically, the analysis unit 332 classifies the COM sessions according to the participants with respect to the communication history information accumulated in the information storage unit 353, and uses the time zone information in which the COM session was held among the participants. Processing is performed so that the purpose (form) of communication in social relationships and business activities is reflected in the analysis results.

FIG. 5 is a flowchart showing an operation example of COM session classification. The details of the COM session classification by the analysis unit 332 will be described with reference to FIG.

(S11) Start The analysis unit 332 starts the process at the same time as the communication analysis server 30 is started.

(S12) Analysis processing start time information confirmation The analysis unit 332 confirms (C2) analysis processing start time setting information indicating the start of the COM session classification processing.

(S13) Analysis processing start determination The analysis unit 332 starts the classification processing when the current time satisfies the processing start condition based on the (C2) analysis processing start time setting information.

(S14) Confirmation of analysis period setting information The analysis unit 332 confirms (C3) analysis period setting information, which is the target period information of the analysis process, and selects the communication history information corresponding to the analysis period as the target of the analysis process.

(S15) Analysis exclusion setting information confirmation The analysis unit 332 confirms (C4) analysis exclusion period setting information, and deletes the communication history information corresponding to the analysis exclusion target day from the communication history information selected in (S14).

(S16) Confirmation of analysis time zone setting information The analysis unit 332 confirms (C5) COM session classification time zone setting information, which is the reference unit time zone setting for analysis processing, and is based on (C5) COM session classification time zone setting information. The day is classified into a plurality of time zones, and a time zone section name is set for each time zone.

6 to 8 are diagrams showing an example of determining the holding time zone of the COM session. As an example, as shown in FIG. 6, when the analysis unit 332 classifies a day from time t0 to time t8 into a plurality of time zones based on the unit classification time p, eight time zones It is classified into (p1 to p8).

(S17) Classification by COM Session Participants The analysis unit 332 classifies the communication history information by the COM session participant group. More specifically, the analysis unit 332 compares (b4) the COM session participant ID list with (b31) the participant ID list of the group ID management information.

When the participant ID list matching (b4) exists in (b31), the analysis unit 332 records the corresponding group ID information (b13) in association with the communication history information (b1) to (b12). do.

On the other hand, when the participant ID list matching (b4) does not exist in (b31), the analysis unit 332 associates the participant ID list information with the new serial number group ID to (b31) the group ID. After registering in the management information, the group ID is associated with the communication history information (b1) to (b12) as the (b13) group ID information (S18).

This makes it possible to classify COM sessions by participant using (b13) group ID information.

(S19) Classification by time zone of COM session The analysis unit 332 confirms (b2) COM session start time of the communication history information, and COM is based on the COM session start time and the time zone classified in (S16). The time zone of the session is determined and associated with the communication history information (b1) to (b12) as the (b14) COM session time zone information.

As an example, FIG. 6 shows the classified time zones p1 to p8 in the time interval p0 from the time t0 to t8. Here, in each of the COM session s1 and the COM session s2, the COM session start time and the COM session end time both belong to the time zone p3. Therefore, the analysis unit 332 may determine that the time zone of each of the COM session s1 and the COM session s2 is the time zone p3.

On the other hand, in the example shown in FIG. 7, in the COM session s3, the COM session start time belongs to the time zone p3 and the COM session end time belongs to the time zone p4. At this time, the analysis unit 332 determines that the time zone of the COM session s3 is the time zone p3 to which the COM session start time belongs.

In the example shown in FIG. 8, in the COM session s4, the COM session start time belongs to the time zone p2 and the COM session end time belongs to the time zone p3. At this time, the analysis unit 332 determines that the time zone of the COM session s4 is the time zone p2 to which the COM session start time belongs.

The COM session time zone information (b14) may include the day of the week of the COM session. For example, the analysis unit 332 may determine the day of the week to which the COM session start time belongs as the day of the week of the COM session and include it in the (b14) COM session time zone information.

(S20) The classification information recording analysis unit 332 stores (b13) group ID information and (b14) COM session time zone information associated with the communication history information (b1) to (b12) as described above. Record at 353. The analysis unit 332 will be able to use this classification result to obtain an index regarding the speech characteristics among the participants in the COM session for each participant group and each time zone. The characteristics of remarks will be explained in detail in the next section. The analysis unit 332 returns to (S12) confirmation of the analysis processing start time after (S20) classification information recording.

(2) Analysis process 2: Calculation of characteristics regarding remarks between participants in the COM session The analysis unit 332 has (c3) for the COM session classified by participant and time zone in the above-mentioned (1) analysis process 1. ) Within the analysis period indicated by the analysis period setting information, the characteristics regarding the remarks between the participants are obtained for each COM session. Based on this result, the analysis unit 332 (b14) calculates the average between COM sessions with the same COM session time zone information, thereby determining the characteristics related to the remarks between the participants in each time zone for each participant group. It can be obtained as an index. The following (2-1) to (2-10) show a method for determining the characteristics regarding the remarks between the participants in the COM session.

(2-1) Number of remarks by participant in COM session The analysis unit 332 obtains the number of remarks by participant for each COM session. More specifically, the analysis unit 332 determines the number of (b8) message IDs by (b5) message sender ID associated with the same (b1) COM session ID based on the information stored in the information storage unit 353. Obtain the number of remarks by counting. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session, the (b5) message sender ID corresponding to the participant, and the number of remarks of the participant to the information storage unit 353. (B41) Record as information on the number of remarks by each participant.

(2-2) Total number of remarks by all participants in the COM session The analysis unit 332 obtains the total number of remarks by all the participants in each COM session. More specifically, the analysis unit 332 obtains the total number of statements made by each participant in the (2-1) COM session for each COM session as the total number of statements made by all the participants. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session with the total number of remarks of all the participants, and records it in the information storage unit 353 as (b42) total number of remarks information.

(2-3) Speaking speed for each participant in the COM session The analysis unit 332 obtains the speaking speed for each participant in each COM session. More specifically, the analysis unit 332 obtains the COM session holding time based on the information stored in the information storage unit 353, and (2-1) divides the number of statements by each participant in the COM session by the COM session holding time. The result obtained by doing this is calculated as the speaking speed for each participant. As an example, if there is a participant whose COM session holding time is 3 minutes and (2-1) the number of remarks in the COM session is 3, the speaking speed of the participant is 1 minute. .. The COM session holding time is obtained from the difference between the (b2) COM session start time and the (b3) COM session end time.

For example, it is assumed that there is no at least one of (b2) COM session start time and (b3) COM session end time. In such a case, the COM session holding time is obtained from the difference between the earliest time information and the latest time information among the (b6) message transmission time information associated with the same (b1) COM session ID. You may. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session, the (b5) message sender ID corresponding to the participant, and the speech speed of the participant with the information storage unit 353. (B43) Record as speech speed information.

(2-4) Average speaking speed of all participants in the COM session The analysis unit 332 obtains the average speaking speed of all the participants in each COM session. More specifically, the analysis unit 332 (2-2) obtains the result obtained by dividing the total number of remarks in the COM session by the COM session holding time as the average remark speed. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session with the average speech speed of all the participants, and records it in the information storage unit 353 as (b44) average speech speed information.

(2-5) Amount of Speaking by Participant in COM Session The analysis unit 332 obtains the amount of remark by each participant for each COM session. More specifically, the analysis unit 332 displays a list of (b8) message IDs for each (b5) message sender ID associated with the same (b1) COM session ID based on the information stored in the information storage unit 353. Obtain and obtain the total amount of information (byte) of the (b10) message body corresponding to the list as the amount of remarks for each participant. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session, the (b5) message sender ID corresponding to the participant, and the amount of speech of the participant to the information storage unit 353. (B45) Record as speech volume information.

(2-6) Total remarks of all participants in the COM session The analysis unit 332 obtains the total remarks of all the participants in each COM session. More specifically, the analysis unit 332 obtains the total amount of speech for each participant in the (2-5) COM session for each COM session as the total amount of speech for all the participants. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session with the total remark amount of all the participants, and records it in the information storage unit 353 as (b46) total remark amount information.

(2-7) Amount of speech per participant in each COM session The analysis unit 332 obtains the amount of speech per participant in each COM session. More specifically, the analysis unit 332 divides the amount of remarks by participant in (2-5) COM session by the number of remarks by participant in (2-1) COM session, and the results obtained by each participant are obtained. It is calculated as the average amount of speech. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session, the (b5) message sender ID corresponding to the participant, and the average speech amount of the participant with the information storage unit 353. (B47) Record as the amount of speech information per participant for each participant.

(2-8) Speaking amount per remark by all participants in the COM session The analysis unit 332 obtains the remarking amount per remark by all the participants in each COM session. More specifically, the analysis unit 332 obtained the result obtained by dividing the total amount of speech per participant by the number of participants in the (2-7) COM session by the average of all the participants. It may be calculated as the amount of remarks, or it can be obtained by dividing the total amount of remarks of all the participants in the (2-6) COM session by the total number of remarks of all the participants in the (2-2) COM session for each COM session. The result may be calculated as the average amount of speech by all participants. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session with the average speech amount of all the participants, and records it in the information storage unit 353 as the average speech amount information of all the participants (b48). ..

(2-9) Time required for unit speech by participant in each COM session The analysis unit 332 obtains the time required for unit speech for each participant in each COM session. More specifically, the analysis unit 332 determines the COM session holding time obtained when calculating "(2-3) speech speed for each participant in the COM session" for each COM session (2-5) participants in the COM session. The result obtained by dividing by another speech amount is obtained as the unit speech volume required time for each participant.

For example, if the COM session holding time of a COM session is 3 minutes and the amount of speech of a participant in the COM session is 200 seconds, the time required for the participant to speak 1 second in the COM session is 0.9. Obtained as seconds. The analysis unit 332 stores information by associating the (b1) COM session ID corresponding to the COM session, the (b5) message sender ID corresponding to the participant, and the unit speech amount required time of the participant. (B49) Record as unit speech amount required time information for each participant in section 353.

(2-10) Unit Speaking Time Required Time for All Participants in a COM Session The analysis unit 332 obtains the unit speaking amount required time for all participants in each COM session. More specifically, the analysis unit 332 determines the COM session holding time obtained when calculating "(2-3) speech speed for each participant in the COM session" for each COM session (2-6) participants in the COM session. The result obtained by dividing by the total speech volume of all the participants is calculated as the unit speech volume required time of all the participants. The analysis unit 332 associates the (b1) COM session ID corresponding to the COM session with the unit speech amount required time of all the participants, and informs the information storage unit 353 as the average speech amount information of all the participants (b50). Record.

The method for determining the characteristics of speech in a COM session in each time zone will be described below.

The analysis unit 332 is associated with the same (b13) group ID information and the same (b14) COM session time zone information based on the communication history information within the analysis period set in (c3) analysis period setting information. (B1) For each COM session ID, the average value of each of the above processing results (2-1) to (2-10) is calculated. At this time, the average value is obtained by dividing the total value of the processing results by the number of days of the COM session.

Even if there are multiple COM sessions in the same time zone on the same day, it is treated as if one COM session in which multiple COM sessions were combined was on the same day. As a result, the characteristics of remarks in the COM session for each time zone of the specific participant group can be obtained.

FIG. 9 is a diagram for explaining an example of a method for obtaining characteristics regarding speech in a COM session in each time zone. With reference to FIG. 9, the presence or absence of a COM session in each time zone during N days of a specific participant group is shown.

Here, the COM sessions held in the time zone p2 are s1, s4, and s5, and the days with the COM sessions in the time zone p2 of N days are only 3 days. At this time, the average value of each processing result in the time zone p2 is calculated by dividing the total value of each of the processing results of (2-1) to (2-10) in the COM sessions s1, s4, and s5 by 3 days. Will be done.

On the other hand, the COM sessions held in the time zone p4 are s2 and s3, and the day when the COM session was held in the time zone p4 for N days is only the first day. At this time, the average value of each processing result in the time zone p4 is calculated by the total value of each of the processing results of (2-1) to (2-10) in the COM sessions s2 and s3.

In this way, the analysis unit 332 sets the processing results of (2-1) to (2-10) for each participant group and for each time zone within the analysis period set in (c3) analysis period setting information. By obtaining the average value, the information of (2-11) to (2-20) can be calculated below.

(2-11) Average number of remarks by participant in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, by group in each time zone (2-1) COM session. The average value of the number of remarks by participants in each time zone is calculated as the average number of remarks by participants in each time zone. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and the average number of remarks of the participant. Is recorded in the information storage unit 353 (b61) as information on the average number of remarks for each participant in each time zone.

(2-12) Average number of remarks by all participants in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2-2) COM session The average value of the total number of remarks of all the participants in each time zone is calculated as the average number of remarks of all the participants in each time zone. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average number of remarks of all the participants with the information storage unit 353 (b62) each time. Record as information on the average number of statements made by all participants in the band.

(2-13) Average speaking speed for each participant in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2-3) COM session The average value of the speaking speed of each participant in each time zone is calculated as the average speaking speed of each participant in each time zone. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and the average speaking speed of the participant. Is recorded in the information storage unit 353 (b63) as the average speaking speed for each participant in each time zone.

(2-14) Average speaking speed of all participants in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2-4) COM session The average value of the average speaking speeds of all the participants in each time zone is calculated as the average speaking speed of all the participants in each time zone. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average speaking speed of all the participants with the information storage unit 353 (b64) for each time. Record as average speaking speed information of all participants in the band.

(2-15) Average amount of speech by participant in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, and (2-5) COM sessions for each group in each time zone. The average value of the amount of speech by participants in each time zone is calculated as the average amount of speech by participants in each time zone. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and the average speech amount of the participant. Is recorded in the information storage unit 353 as (b65) average speech volume information for each participant in each time zone.

(2-16) Average amount of speech by all participants in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, and (2-6) COM sessions for each group in each time zone. The average value of the total speech volume of all the participants in each time zone is calculated as the average speech volume of all the participants in each time zone. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average speech amount of all the participants with the information storage unit 353 (b66) for each time. Record as average speech volume information of all participants in the band.

(2-17) Mean value of the amount of speech per participant for each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2). -7) Obtain the average value of the amount of speech per participant in the COM session as the average value of the amount of speech per participant in each time zone. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and one remark of the participant. In association with the average value of the amount of speech, the information storage unit 353 (b67) records the average amount of speech per participant for each time zone.

(2-18) Average value of speech volume per speech by all participants in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2). -8) Obtain the average value of the amount of speech per speech of all the participants in the COM session as the average value of the amount of speech per speech of all the participants in each time zone. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average value of the speech volume per speech of all the participants with the information storage section 353. (B68) Record as the average amount of speech per speech of all participants in each time zone.

(2-19) Average unit remark amount required time for each participant in each time zone The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2-9). ) Obtain the average value of the unit speech volume required time for each participant in the COM session as the average unit speech volume required time for each participant in each time zone. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and a unit speech amount of the participant. In association with the average value of the required time, it is recorded in the information storage unit 353 (b69) as the average unit speech amount required time information for each participant in each time zone.

(2-20) Average unit amount of speech by all participants in each time zone Required time The analysis unit 332 (c3) within the analysis period set in the analysis period setting information, for each group in each time zone (2-10). ) Obtain the average value of the unit speech volume required time of all the participants in the COM session as the average unit speech volume required time of all the participants in each time zone. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average unit speech amount required time of all the participants with the information storage unit 353 (b70). ) Record as average unit speech volume required time information of all participants in each time zone.

Subsequently, the analysis unit 332 generates communication support information provided to the participants based on the information recorded in the information storage unit 353 as a result of (1) analysis process 1 and (2) analysis process 2. .. The method of generating communication support information is shown below.

(1) Generation process 1: Participant's remark prediction time (I1)
The expected speech time (I1) of a participant is displayed to prevent another participant from speaking even though one participant has started preparing to speak. The participant's remark prediction time (I1) is the predicted time until the remark of the participant who has started the preparation for remark in the COM session is completed.

(1-1) Average expected speech time of all participants (I1-2)
The average speech prediction time (I1-2) of all the participants is the average speech prediction time of any participant when any participant starts preparing for speech in the COM session. More specifically, the analysis unit 332 (2) remarks per remark of all participants in each time zone (b68) included in the average information of the remarks per remark of all participants obtained in the analysis process 2. By multiplying "quantity average value" and (b70) "average unit speech volume required time of all participants" included in (b70) average unit speech volume required time information of all participants in each time zone, all participants Calculate the time required for each statement. The time required for each speech of all the participants may correspond to the average predicted speech time of all the participants in the specific time zone of the specific participant group.

As an example, if the average unit speech volume required time of all participants is 2 seconds and the average speech volume per speech of all participants is 10 bytes in a certain time zone, the average speech volume prediction time of all participants is Is calculated as 20 seconds. The analysis unit 332 participates in the information storage unit 353 (b91) by associating the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average speech prediction time of all the participants. Record as average speech estimated time information for all persons.

(1-2) Average expected speech time for each participant (I1-1)
The average speech prediction time for each participant (I1-1) is the average speech prediction time of a specific participant when the specific participant starts preparing for speech in the COM session. More specifically, the analysis unit 332 (2) obtains the "average value of the unit speech amount required time" included in the average unit speech amount required time information for each participant in each time zone (b69) obtained in the analysis process 2. (B67) By multiplying by each participant the "average value of the amount of speech per speech" included in the average information of the amount of speech per participant in each time zone, per participant. Calculate the required time. The time required for each speech by each participant may correspond to the average predicted speech time in a specific time zone for each participant belonging to the specific participant group.

As an example, if the average unit speech volume required time of a participant is 2 seconds and the average speech volume per speech of the participant is 5 bytes in a certain time zone, the average speech volume prediction time of the participant is Is calculated as 10 seconds. The analysis unit 332 includes (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and average speech prediction of the participant. In association with the time, it is recorded in the information storage unit 353 as (b92) average speech predicted time information for each participant.

(1-3) Ratio of predicted speech time (I1-3)
The ratio of the predicted speech time (I1-3) is information for improving the communication efficiency in the COM session in the COM session. More specifically, the analysis unit 332 sets the ratio of the average speech prediction time (I1-2) of all the participants to the average speech prediction time (I1-1) of each participant as the ratio of the speech prediction time of each participant. Calculated as (I1-3). The ratio of predicted speech times by participant (I1-3) enables each participant to compare and evaluate his or her average predicted speech time with the average predicted speech time of all participants. As an example, it is expected that the COM session holding time will be shortened by the participants who have an average speech prediction time longer than the average speech prediction time of all the participants and make an effort to shorten the speech preparation time.

The analysis unit 332 has (b13) group ID information corresponding to the group, (b5) message sender ID corresponding to the participant, (b14) COM session time zone information, and the estimated speech time of the participant. In association with the ratio of (b93), it is recorded in the information storage unit 353 as the speech preparation time evaluation information for each participant.

(2) Generation process 2: Communication efficiency information (I2)
Communication efficiency information (I2) is information for evaluating the efficiency of a COM session. The communication efficiency information (I2) can be obtained based on the "volume of speech" and the "number of speeches" of the participants in the COM session, which are two factors that affect the time reduction of the COM session.

(2-1) Average speech volume of all participants in the COM session (I2-1)
The average speech volume (I2-1) of all the participants in the COM session is the average speech volume of all the participants in the COM session in the specific time zone. In a COM session in the same time zone, it can be considered that the efficiency of communication is high when the amount of speech is large, and the efficiency of communication is low when the amount of speech is small.

The average speech volume (I2-1) of all participants in the COM session is (b66) "average speech volume of all participants" in a specific time zone obtained from the average speech volume information of all participants in each time zone. "Can be used. By the time-series change in the average speech volume of all the participants in the COM session, the participants can confirm the change in the communication efficiency in the COM session. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average speech volume of all the participants with the information storage unit 353 (b94) participants. Record as average speech volume information for all.

(2-2) Average speaking speed of all participants in the COM session (I2-2)
The average speaking speed (I2-2) of all the participants in the COM session is the average speaking speed of all the participants in the COM session in the specific time zone. If the average speaking speed of all the participants in the COM session is high in the COM session in the same time zone, it can be considered that the participants exchanged opinions in a short time. Therefore, it can be considered that the average speaking speed of all the participants in the COM session is useful for shortening the communication holding time.

The average speaking speed (I2-2) of all participants in the COM session is (b64) "average speaking amount of all participants" in a specific time zone obtained from the average speaking speed information of all participants in each time zone. "Can be used. Participants can confirm the change in communication speed by the time-series change in the average speaking speed of all the participants in the COM session. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the average speaking speed of all the participants with the information storage unit 353 (b95) participants. Record as average speaking speed information for all.

(3) Generation process 3: Communication balance information (I3)
The participant's speech prediction time (I1) generated by the above (1) generation process 1 presents the minimum waiting time for the other participants to autonomously refrain from speaking while the participant's speech preparation. Information to do. On the other hand, the communication balance information (I3) is information that enables all COM session participants to compare their own number of remarks and the amount of remarks with the number of remarks and the amount of remarks of other participants. That is, the communication balance information (I3) is information for inducing communication having an equal speech balance.

(3-1) Average number of comments made by participants Ratio information (I3-1)
The average number of remarks ratio information (I3-1) of the participants is the ratio information of the number of remarks of all the participants in the COM session in the specific time zone. By changing the ratio information over time, the communication balance can be improved by making the participants with a large number of remarks consider the preparation for remarks by the participants with a small number of remarks and by making the participants with a large number of remarks refrain from unnecessary remarks. It is possible to plan.

As the average number of remarks ratio information (I3-1) of the participants, the analysis unit 332 (b61) average remarks of each participant in a specific time zone obtained from the average number of remarks information for each participant in each time zone. Based on the number of cases, the ratio of the average number of remarks among the participants can be calculated. The analysis unit 332 associates (b13) group ID information corresponding to the group, (b14) COM session time zone information, and (b5) message sender ID corresponding to each participant and the ratio of the average number of remarks. Then, it is recorded in the information storage unit 353 (b96) as the average number of remarks ratio information among the participants.

(3-2) Participant's speech volume average ratio information (I3-2)
The participant's speech volume average ratio information (I3-2) is the speech volume ratio information of all the participants in the COM session in the specific time zone. By changing the ratio information over time, the participants with a small amount of speech are made to consider the participants with a large amount of speech, and the participants with a large amount of speech are shortened in the preparation time for speech, thereby improving the communication balance. It is possible to plan.

As the participant's speech volume average ratio information (I3-2), the analysis unit 332 (b65) (b65) each participant in a specific time zone obtained from the participant's average speech volume information in each time zone. The ratio of the average speech volume among the participants can be calculated based on the average speech volume of. The analysis unit 332 associates the (b13) group ID information corresponding to the group, the (b14) COM session time zone information, and the (b5) message sender ID corresponding to each participant and the ratio of the average speech volume. Then, it is recorded in the information storage unit 353 (b97) as the average speech amount ratio information among the participants.

(Providing section 333)
The providing unit 333 provides the communication support information generated by the analysis unit 332 to the communication unit 160 of the communication terminal 10 via the communication unit 360 and the network 50. The communication support information is provided by the providing unit 333 when the COM session start is received by the acquisition unit 331 (1) process 1: monitoring of the usage status of the communication server AP.

FIG. 10 is a flowchart showing an operation example of providing communication support information by the providing unit 333. The details of providing communication support information will be described with reference to FIG. 10.

(S31) Start The providing unit 333 starts the process at the same time as the communication analysis server 30 is started.

(S32) Confirmation of presence / absence of monitoring information The providing unit 333 monitors the usage status of the (1) process 1: communication server AP by the acquisition unit 331 to provide information on the COM session (more specifically, information on the start of the COM session by the participants). If is obtained, the process proceeds to S33.

(S33) The COM session information acquisition providing unit 333 has (a1) COM session ID, (a2) COM session start time, and (a2) COM session start time from (a1) to (a11) acquired by (1) processing 1 by the acquisition unit 331. , (A4) Acquire the COM session participant ID list and acquire the current time information.

(S34) Communication support information selection process 1
The providing unit 333 compares the (a4) COM session participant ID list acquired in S33 with the (b31) participant ID list of the group ID management information. Then, the providing unit 333 acquires the group ID information associated with the participant ID list that matches the (a4) COM session participant ID list from the (b31) group ID management information.

Further, the providing unit 333 selects (a2) time zone information including the COM session start time from (c5) COM session classification time zone setting information. Alternatively, the providing unit 333 may select (c5) the time zone information including the current time information from the COM session classification time zone setting information.

The providing unit 333 has the same (b14) COM session time zone information as the selected time zone information, and the information (I1) to (I3) having the same (b13) group ID information as the group ID information acquired in S34. , Select from (b91) to (b97) recorded in the information storage unit 353. The (b91) to (b97) selected here are the communication support information provided to the COM session participants at the current time.

(S35) Communication support information selection process 2
If the communication support information is not selected in S34, the communication support information will not be provided. Such a situation includes the condition that the time zone information selected in S34 and (b14) COM session time zone information match, and (a4) COM session participant ID list and (b4) COM session participant ID list. This can occur in cases where there is no communication history information that satisfies both the conditions that the items match. For example, when a COM session is held by a new participant group, when there is a change in the group participants, or when the time zone of the COM session is shifted (changed), such cases are applicable. do. In such a case, the providing unit 333 selects approximate communication support information as follows.

(1) When the time zone of the COM session is shifted Even if the time zone information selected in S34 and the (b14) COM session time zone information do not match, the providing unit 333 has (b31) group ID management information in S34. Information (I1) to (I3) having group ID information acquired from is selected from (b91) to (b97) recorded in the information storage unit 353 as communication support information.

When (b91) to (b97) corresponding to each of the plurality of (b14) COM session time zone information exist, the providing unit 333 sets the (b14) COM session time zone information closest to the time zone information selected in S34. The corresponding (b91) to (b97) may be selected as the communication support information. Further, when there are two (b14) COM session time zone information closest to the time zone information selected in S34, the providing unit 333 sets the COM session time to be longer (b91) to (b97) as the communication support information. You can select as.

(2) When the COM session participant group ID does not exist Even if the time zone information selected in S34 and the (b14) COM session time zone information do not match, the (a4) COM session participant ID list and (b4) ) It is assumed that there is no group ID management information having a participant ID list that matches the COM session participant ID list (b31). In such a case, the providing unit 333 has the largest number of (a4) COM session participant ID lists under the condition that the time zone information selected in S34 and the (b14) COM session time zone information match (b31). (B91) to (b97) having the group ID information acquired from the group ID management information may be selected as the communication support information.

However, under the condition that the time zone information selected in S34 and the (b14) COM session time zone information match, even one participant ID constituting the (a4) COM session participant ID list is possessed. (B31) It is assumed that the group ID management information does not exist at all. In such a case, even if the time zone information selected in S34 and the (b14) COM session time zone information do not match, even one participant ID constituting the (a4) COM session participant ID list is possessed. (B31) (b91) to (b97) having the group ID information acquired from the group ID management information may be selected as the communication support information.

(S36) Information transmission 1
Of the communication support information (I1) to (I3) acquired in S34 or S35, the providing unit 333 transfers the communication efficiency information (I2) and the communication balance information (I3) to all the participants via the communication unit 360. It is provided to the communication terminal 10 of.

Examples of the communication efficiency information (I2) include (b94) average speech volume information of all participants and (b95) average speech speed information of all participants. Examples of the communication balance information (I3) include (b96) information on the average number of remarks between participants and (b97) information on the ratio of average remarks among participants.

(S37) Participant presence detection The providing unit 333 acquires (a11) participant presence information from (a1) to (a11) acquired by (1) processing 1 by the acquisition unit 331. (A11) By referring to the participant presence information, among the participants of the COM session, the participant (the participant who is inputting the text) who has entered the speech preparation can be identified.

(S38) Communication support information selection process 3
Based on the (a11) participant presence information acquired in S37, the providing unit 333 has an average speech estimated time (I1) having a (b5) message sender ID that matches the participant ID of the participant who has entered the speech preparation. -1) and the ratio of the predicted speech time (I1-3) are selected from (b92) the average predicted speech time information for each participant and (b93) the speech preparation time evaluation information for each participant.

Further, the providing unit 333 participates in (b91) the average speech prediction time (I1-2) of all the participants having (b13) group ID information that matches the group ID information acquired from (b31) group ID management information. Select from the average speech estimated time information of all the persons.

(S39) Information transmission 2
The providing unit 333 selects the average speech prediction time (I1-1) of the participants who have entered the speech preparation, the ratio of the speech prediction time (I1-3), and the average speech prediction of all the participants in the group, which are selected in S38. The time (I1-2) is provided to the communication terminals 10 of all the participants via the communication unit 360.

(S40) COM session status confirmation The providing unit 333 confirms whether or not the COM session has ended by the same processing as in S32. If the COM session is continuing, the process returns to S37.

(S41) Cancellation of information transmission When the providing unit 333 determines that the COM session has ended in S40, the entire processing of information transmission is terminated and the process returns to S32.

When the communication support information is received by the communication unit 160 in the communication terminal 10, the reception information acquisition unit 133 acquires the communication support information, and the presentation control unit 134 presents the visualized communication support information by the display unit 180. Control to be done. The user (participant) of the communication terminal 10 can see the visualized communication support information.

(Timing of communication support information)
FIG. 11 is a diagram for explaining an example of the provision timing of the visualized communication support information. FIG. 11 shows the timings of (S31) to (S41) shown in FIG.

(T10) COM session start preparation time This time interval is the time when the user 1 invites the user 2 to the user N to the COM session. The user who participates in the COM session in response to the invitation of the user 1 and the user 1 become the participants of the COM session.

(T20) COM session time This time interval is the time from the start to the end of the COM session.

(T21) Speaking preparation time This time interval is the time from the start to the end of message input for the user 1 to speak.

(V1) Visualization communication support information 1
The presentation control unit 134 of each of the communication terminals 10-1 to 10-N presents the communication efficiency information and the communication balance information acquired by (S34) to (S36) to the COM session participants 1 to N. The display unit 180 is controlled in such a manner. This information will be provided to all participants in the COM session at the start of the COM session.

FIG. 12 is a diagram showing a display example at the start of the COM session. Referring to FIG. 12, (v1) visualization communication support information 1 includes (v3) communication efficiency information and (v4) communication balance information.

(V3) Communication efficiency information The presentation control units 134 of each of the communication terminals 10-1 to 10-N are (b94) average speech volume information of all participants selected by the analysis unit 332, and (b95) all participants. The display unit 180 is controlled so as to display the average speech speed information of. As shown in FIG. 12, the presentation control unit 134 can also display the communication efficiency information in the previous analysis period so that it can be compared with the past information for the purpose of improving the communication efficiency. Alternatively, the presentation control unit 134 can display a graph of changes in the communication efficiency information over time.

(V4) Communication balance information The presentation control unit 134 of each of the communication terminals 10-1 to 10-N receives (b96) average number of remarks ratio information and (b97) average ratio of remarks selected by the analysis unit 332. The display unit 180 is controlled so as to display. As shown in FIG. 12, the presentation control unit 134 can also display the communication balance information in the previous analysis period so that it can be compared with the past information for the purpose of improving the communication balance. Alternatively, the presentation control unit 134 can display a graph of changes in the communication balance information over time.

Since the communication AP screen 121 is assumed to be displayed on the display unit 180 of the communication terminal 10-1, "participant 1" is displayed on the left side. The communication AP screen 121 is visually recognized by the participant 1 (user 1). A screen similar to the communication AP screen 121 is also displayed on the display unit 180 of the communication terminals 10-2 to 10-N (“Participant 2” to “Participant N” are displayed on the left side, respectively).

The explanation will be continued by returning to FIG.

(V2) Visualization communication support information 2
The presentation control unit 134 of each of the communication terminals 10-1 to 10-N presents the communication support information acquired by (S37) to (S39) to the COM session participants 1 to N. To control. This information will be provided to all participants in the COM session when one participant begins preparing to speak.

FIG. 13 is a diagram showing a display example at the start of speech preparation. As shown in FIG. 13, the presentation control unit 134 of each of the communication terminals 10-1 to 10-N controls the display unit 180 so as to display (v2) the visualization communication support information 2.

(V2) The visualization communication support information 2 includes (b91) average speech prediction time information "15 seconds" of all participants selected by the analysis unit 332, and (b92) participation corresponding to participant 1 who has started speech preparation. The average speech preparation time information "12 seconds" for each person and the speech preparation time evaluation information "20%" for each participant corresponding to the participant 1 who started the speech preparation (b93) are included. Further, the remaining time "3 seconds" obtained by subtracting the elapsed time "9 seconds" from the start of the speech preparation by the participant 1 from the average speech prediction time information "12 seconds" of the participant 1 is also displayed.

(4. Hardware configuration)
FIG. 14 shows the communication terminal 10, the communication server 20, and the communication analysis server 30 (hereinafter, the communication terminal 10, the communication server 20, and the communication analysis server 30) according to the embodiment of the present invention, without distinguishing them from each other. It is a block diagram which shows an example of the hardware composition of (the device).

The communication terminal 10, the communication server 20, and the communication analysis server 30 do not have to be equipped with all of the following hardware configurations (for example, the communication server 20 does not need to be directly equipped with a sensor). ), A hardware module capable of realizing the functional configuration of each device may be provided in an appropriate manner.

Referring to FIG. 14, the apparatus according to the present embodiment includes a bus 801 and a CPU (Central Processing Unit) 803, a ROM (Read Only Memory) 805, a RAM (Random Access Memory) 807, a storage device 809, a communication interface 811, and a sensor. It includes an 813, an input device 815, a display device 817, and a speaker 819.

The CPU 803 executes various processes in the apparatus according to the present embodiment. Further, the ROM 805 stores a program and data for causing the CPU 803 to execute the processing in the apparatus according to the present embodiment. Further, the RAM 807 temporarily stores the program and the data when the processing of the CPU 803 is executed.

Bus 801 connects CPU 803, ROM 805 and RAM 807 to each other. A storage device 809, a communication interface 811, a sensor 813, an input device 815, a display device 817, and a speaker 819 are further connected to the bus 801. Bus 801 includes, for example, a plurality of types of buses. As an example, the bus 801 includes a high-speed bus connecting the CPU 803, ROM 805 and RAM 807, and one or more other buses slower than the high-speed bus.

The storage device 809 stores data to be temporarily or permanently stored in the device according to the present embodiment. The storage device 809 may be, for example, a magnetic storage device such as a hard disk (Hard Disk), or an EEPROM (Electrically Erasable and Programmable Read One Memory), a flash memory (flash memory), or a MRAM (Memory). , FeRAM (Ferolectric Random Access Memory) and PRAM (Phase change Random Access Memory) may be a non-volatile memory (nonvolatile memory).

The communication interface 811 is a communication means included in the device according to the present embodiment, and communicates with an external device via a network (or directly). The communication interface 811 may be an interface for wireless communication, and in this case, for example, a communication antenna, an RF circuit, and other circuits for communication processing may be included. Further, the communication interface 811 may be an interface for wired communication, and in this case, for example, a LAN terminal, a transmission circuit, and other circuits for communication processing may be included.

The sensor 813 is, for example, a camera, a microphone, a biosensor, another sensor, or a combination thereof. The camera captures a subject and includes, for example, an optical system, an image pickup device, and an image processing circuit. A microphone picks up ambient sound, converts the sound into an electric signal, and converts the electric signal into digital data.

The input device 815 is a touch panel, a mouse, a line-of-sight detection device such as a camera, a microphone, and the like. The display device 817 displays an output image (that is, a display screen) from the device according to the present embodiment, and is realized by using, for example, a liquid crystal display, an organic EL (Organic Light-Emitting Diode), a CRT (Cathode Ray Tube), or the like. Can be done. The speaker 819 outputs voice, converts digital data into an electric signal, and converts the electric signal into voice.

(5. Summary)
The technique according to the embodiment of the present invention, like the technique described in Patent Document 1, is an input speed evaluation and a participant by a subjective definition in order to give an equal opportunity to speak in text communication such as an instant messenger. It is different from the one that controls the speech of the participants using the presence information of. Controlling speech to give equal opportunities to speak results in forcibly limiting the speech of specific participants, and speaking in communication with a specific purpose such as business meetings. Participants who should be able to speak may not be able to secure opportunities to speak, and the overall flow of communication may be impaired.

The technique according to the embodiment of the present invention does not control for restricting the remarks in the communication, and based on the communication history information, the characteristics related to the remarks of the participants are changed from the communication by time zone considering the social activities of the participants. , Obtain as an index from the number of remarks between participants in the COM session, the amount of remarks, and the communication time, and provide the following communication support information to the participants. This allows participants to autonomously improve their communication behavior.

(1) Participant's remark estimated time information (I1)
By providing the expected speech time of the participant who is preparing the speech to other COM session participants, the waiting time until the speech is completed can be known. As a result, by making a statement while the other participant is preparing to make a statement, the other participant's statement is abandoned on the way, and as a result, the opportunity to speak is lost. Can be done.

(2) Communication efficiency information (I2)
By displaying the change in the amount of speech and the number of speeches per unit time in the COM session as time-series information, it can be expected that participants will be encouraged to make efforts to optimize the speech content and improve the speech speed. Effect2) Communication Time can be shortened.

(3) Communication balance information (I3)
By providing the ratio of the average number of remarks and the ratio of the amount of remarks among the participants as time-series information, it can be expected to have the effect of encouraging improvement efforts to realize the equal distribution of the remark opportunities among the participants.

Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to these examples. It is clear that a person having ordinary knowledge in the field of technology to which the present invention belongs can come up with various modifications or modifications within the scope of the technical ideas described in the claims. , These are also naturally understood to belong to the technical scope of the present invention.

For example, in the above, it is assumed that the text communication AP is executed by the communication terminal. Here, the text communication AP is not limited to a specific application. For example, the text communication AP may be a chat application or the like. Further, the type of communication performed between communication terminals is not limited to text messages. For example, the communication performed between the communication terminals may be voice communication or the like.

1 Communication system 10 Communication terminal 110 Control unit 120 Communication AP unit 130 Communication support information provision unit 133 Received information acquisition unit 134 Presentation control unit 140 Operation unit 150 Storage unit 160 Communication unit 180 Display unit 20 Communication server 210 Control unit 220 Communication server AP Department 250 Storage unit 251 Communication server AP data unit 260 Communication unit 30 Communication analysis server 310 Control unit 330 Communication analysis processing unit 331 Acquisition unit 332 Analysis unit 333 Providing unit 350 Storage unit 352 Setting information management unit 353 Information storage unit 360 Communication unit 50 network

Claims (22)

An acquisition unit that acquires communication history information between multiple communication terminals belonging to a communication group,
An analysis unit that calculates the number or amount of remarks made by each of the plurality of participants in the communication session of the communication group based on the communication history information.
A providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal, and a providing unit.
An information processing device equipped with. The communication history information includes a participant ID corresponding to the participant who made a statement in each communication session.
Based on the participant ID, the analysis unit calculates the total number of remarks by participant for each communication session as the number of remarks by participant, and the number of remarks by participant in a predetermined time zone. Calculate the average value of as the average number of remarks by participant,
The information processing apparatus according to claim 1. The analysis unit totals the number of remarks by each participant for the plurality of participants to calculate the number of remarks by all the participants, and the average value of the number of remarks by all the participants in a predetermined time zone is used by the participants. Calculated as the average number of remarks by all,
The information processing apparatus according to claim 2. The analysis unit calculates the speech speed for each participant by dividing the number of speeches for each participant by the holding time of the communication session, and the average value of the speech speeds for each participant in a predetermined time zone. Is calculated as the average speaking speed for each participant,
The information processing apparatus according to claim 2. The analysis unit calculates the average speaking speed of all the participants by dividing the number of speeches of all the participants by the holding time of the communication session, and averages the average speaking speeds of all the participants in a predetermined time zone. Calculate the value,
The information processing apparatus according to claim 3. The communication history information includes the message body related to the above statement.
Based on the message body, the analysis unit calculates the total amount of information in the message body related to the statement for each participant for each communication session as the statement amount for each participant, and the participants in a predetermined time zone. Calculate the average value of different speech volumes as the average speech volume for each participant,
The information processing apparatus according to claim 3. The analysis unit totals the speech volume of each participant for the plurality of participants to calculate the speech volume of all the participants, and the average value of the speech volume of all the participants in a predetermined time zone is used by the participants. Calculated as the average amount of speech for everyone,
The information processing apparatus according to claim 6. The analysis unit calculates the amount of speech per participant by dividing the amount of speech by each participant by the number of speeches by the participant, and 1 for each participant in a predetermined time zone. Calculate the average value of the amount of speech per statement as the average value of the amount of speech per participant for each participant.
The information processing apparatus according to claim 6. The analysis unit calculates the amount of speech per participant by dividing the amount of speech of all the participants by the number of speeches of all the participants, and 1 of all the participants in a predetermined time zone. Calculate the average value of the amount of speech per statement as the average value of the amount of speech per statement of all participants.
The information processing apparatus according to claim 7. The analysis unit calculates the unit speech amount required time for each participant by dividing the speech volume for each participant by the holding time of the communication session, and the unit speech volume for each participant in a predetermined time zone. Calculate the average value of the required time as the average unit speech volume required time for each participant,
The information processing apparatus according to claim 6. The analysis unit calculates the unit speech amount required time of all the participants by dividing the speech volume of all the participants by the holding time of the communication session, and the unit speech volume of all the participants in a predetermined time zone. Calculate the average value of the required time as the average unit speech volume required time for all participants,
The information processing apparatus according to claim 9. The analysis unit calculates the average speech prediction time for each participant by multiplying the average value of the speech volume per participant for each participant and the average value of the unit speech volume required time for each participant.
The communication support information includes the average speech prediction time for each participant.
The information processing apparatus according to claim 11. The analysis unit calculates the average speech prediction time of all the participants by multiplying the average speech volume per speech of all the participants and the average unit speech volume required time of all the participants.
The communication support information includes the average speech estimated time of all the participants.
The information processing apparatus according to claim 12. The analysis unit calculates the ratio of the average speech prediction time of all the participants to the average speech prediction time of each participant as the ratio of the speech prediction time of each participant.
The communication support information includes the ratio of the estimated speech time for each participant.
The information processing apparatus according to claim 13. The communication support information includes the average amount of speech of all the participants.
The information processing apparatus according to claim 7. The communication support information includes an average value of the average speaking speeds of all the participants.
The information processing apparatus according to claim 5. The analysis unit calculates the ratio of the average number of remarks among the participants based on the average number of remarks for each participant.
The communication support information includes the ratio of the average number of remarks among the participants.
The information processing apparatus according to claim 2. The analysis unit calculates the ratio of the average speech volume among the participants based on the average speech volume for each participant.
The communication support information includes the ratio of the average speech volume among the participants.
The information processing apparatus according to claim 6. An acquisition unit that acquires communication history information between multiple communication terminals belonging to a communication group,
An analysis unit that calculates the number or amount of remarks made by each of the plurality of participants in the communication session of the communication group based on the communication history information.
A providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal, and a providing unit.
Information processing method. Computer,
An acquisition unit that acquires communication history information between multiple communication terminals belonging to a communication group,
An analysis unit that calculates the number or amount of remarks made by each of the plurality of participants in the communication session of the communication group based on the communication history information.
A providing unit that provides predetermined communication support information based on the number of remarks or the amount of remarks to the communication terminal, and a providing unit.
A program that functions as an information processing device. An acquisition unit that acquires communication history information between multiple communication terminals belonging to a communication group,
An analysis unit that calculates the number or amount of remarks made by each of the plurality of participants in the communication session of the communication group based on the communication history information.
A provider that provides predetermined communication support information based on the number of remarks or the amount of remarks, and
With an information processing device,
An information acquisition unit that acquires the communication support information from the information processing device, and
A presentation control unit that controls the display unit to display the communication support information, and a presentation control unit.
With a communication terminal and
Has a communication system. Information for acquiring predetermined communication support information based on the number of speeches or the amount of speeches of each of the plurality of participants in the communication session of the communication group, which is calculated based on the communication history information between the plurality of communication terminals belonging to the communication group. Acquisition department and
A presentation control unit that controls the display unit to display the communication support information, and a presentation control unit.
A communication terminal equipped with.

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