JP2022002131A - Information processing system, information processing method, and information processing program - Google Patents

Abstract

To guarantee sales by promoting checkout to a user in a store.SOLUTION: An information processing system comprises: reception means for receiving identification information of articles designated as articles scheduled to be purchased by a user in a store; checkout means for performing checkout processing for the articles on the basis of pieces of identification information for the articles received by the reception means; and notification means for notifying the user of a message for promoting checkout if any of the pieces of identification information for the articles received by the reception means has not been properly subjected to a checkout process by the checkout means and if a predetermined condition is satisfied.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing system, an information processing method and an information processing program.

In the above technical field, Patent Document 1 discloses a technique for reading and receiving product data stored on a shelf label at a store and processing an order for the product.

Japanese Unexamined Patent Publication No. 2016-031618

However, with the technique described in the above document, it is not possible to prevent a visitor from leaving the store without making a payment only by reading the product data on the shelf label. There was a risk that the purchase would be postponed just by checking the actual item and price locally, and the purchase would be made through another company's net supermarket.

An object of the present invention is to provide a technique for solving the above-mentioned problems.

In order to achieve the above object, the system according to the present invention is
A receiving means for receiving the identification information of the product designated as a purchase schedule by the visiting user, and
A settlement means for performing settlement processing of the product based on the identification information of the product, and
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification means that outputs a message to the mobile terminal to give an incentive to the user if the product that has not been settled is settled.
It is an information processing system equipped with.

In order to achieve the above object, the method according to the present invention
A receiving step in which the receiving unit receives the identification information of the product specified as the purchase schedule by the visiting user, and the receiving step.
A settlement step in which the settlement unit performs a settlement process for the product based on the identification information of the product.
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification step in which the notification unit outputs a message to the user that an incentive is given if the product that has not been settled is settled to the mobile terminal.
It is an information processing method including.

In order to achieve the above object, the program according to the present invention
A reception step to receive identification information of the product specified as a purchase schedule by the visiting user, and
A settlement step for performing settlement processing of the product based on the identification information of the product, and
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification step of outputting a message to the mobile terminal to give an incentive to the user if the product that has not been settled is settled, and
Is an information processing program that causes a computer to execute.

In a store into which the technique of the present invention has been introduced, sales can be secured by encouraging users who are visiting the store to make a payment.

It is a block diagram which shows the structure of the information processing system which concerns on 1st Embodiment of this invention. It is a figure which shows the structure of the information processing system which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the information processing system which concerns on 2nd Embodiment of this invention. It is a flowchart explaining the process flow of the information processing system which concerns on 2nd Embodiment of this invention. It is a flowchart explaining the process flow of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the screen display example of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the example of the table used in the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the screen display example of the information processing system which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the information processing system which concerns on 3rd Embodiment of this invention. It is a figure which shows the structure of the information processing system which concerns on 4th Embodiment of this invention. It is a figure which shows the usage situation of the information processing system which concerns on 4th Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail exemplary with reference to the drawings. However, the components described in the following embodiments are merely examples, and the technical scope of the present invention is not limited to them.

[First Embodiment]
The information processing apparatus 100 as the first embodiment of the present invention will be described with reference to FIG. The information processing device 100 includes a product information receiving unit 101, a settlement processing unit 102, and a notification unit 103.

The product information receiving unit 101 receives the identification information of the product 120 designated as a purchase schedule by the user 110 who has visited the store in the store.

The settlement processing unit 102 performs settlement processing of the product based on the product identification information received by the product information receiving unit 101.

The notification unit 103 is in a state where the product information receiving unit 101 has received the product information and there is a product that has not been settled by the settlement processing unit 102, and the predetermined condition is satisfied. Notify the user 110 of a message prompting payment.

According to the present embodiment, the user is more likely to make a payment by being prompted by a message, and in a store where such an information processing device is introduced, the user is more likely to make a payment while visiting the store, and sales are increased. Can be secured.

[Second Embodiment]
Next, the purchase support system 200 according to the second embodiment of the present invention will be described with reference to FIG. FIG. 2 is a diagram for explaining a usage scene of the purchase support system according to the present embodiment. The purchase support system 200 includes a purchase support server 201 and a smartphone 202.

As shown in FIG. 2, the purchase support server 201 prepares the purchase support site 210 and accepts access from the smartphone 202.

The purchase support site 210 includes a login module 211, a shopping cart module 212, a checkout request reception module 213, a delivery request reception module 214, an alert determination module 215, an unpaid item notification module 216, and user information 217. These modules are software modules, which are stored in the storage unit of the purchase support server 201 and executed by the CPU to realize their respective functions.

The user 210 acquires the product identification information from the product 203 itself to be purchased or the product shelf label 204 while accessing the purchase support server 201 using the smartphone 202.

First, when the user logs in to the purchase support site 210 via the login module 211, the shopping cart module 212 is executed.

In the shopping cart module 212, the visiting user 210 goes around the store, receives the identification information of the product designated as the purchase schedule, and stores the identification information in the virtual shopping cart prepared in the user information 217. For the same product, input of the number of products can be accepted.

The settlement request reception module 213 accepts settlement requests related to products stored in the virtual shopping cart, and performs settlement processing such as providing information to a card company or the like.

Further, the delivery request receiving module 214 receives the designation of the delivery destination and the delivery date and time, and notifies the store together with the product information.

The alert determination module 215 determines whether or not the user has left or is about to leave the store, or whether or not a predetermined time has passed, with unpaid items remaining in the shopping cart. do. Whether or not the user has left the store and whether or not the user is likely to leave is determined based on the location information of the smartphone 202 possessed by the user. Specifically, using a position detection technique such as GPS (Global Positioning System), it is determined whether the user has gone out of the store from the doorway or is about to go out. In addition to GPS, the user's position may be detected by the distance from a radio wave transmitter installed in a store such as a beacon using a standard such as BLE (Bluethooth Low Energy) or Wifi.

The unpaid item notification module 216 is an alert determination module 215, and when the user leaves the store, is about to leave, or when a predetermined time has elapsed while the unpaid item remains in the shopping cart. Notify the user of a message prompting payment. At this time, a message to the effect that "when payment is made, an incentive is given to the user" is simultaneously notified.

Furthermore, the unpaid product notification module 216 adds new products to the virtual shopping cart for a predetermined time in the store while the products that have not been properly settled are accumulated in the virtual shopping cart. If not, notify the user of a message prompting payment.

When the user completes the settlement in the store, the settlement request reception module 213 registers the incentive information as the user information 217.

In this way, it is possible to urge a user who has forgotten to make a payment and leaves the store or who has passed a long time to make a payment while the unpaid item remains in the shopping cart. The user can obtain an incentive (coupon, point, etc.) by receiving the notification from the unpaid item notification module 216 and performing the payment.

When the settlement process on the purchase support server 201 is completed and the store receives the delivery request, the store delivers the products specified by the user 210 to the place specified by the user 210 by the number specified by the user 210.

FIG. 3 is a block diagram for explaining the functional configuration of the purchase support system 200.

The NFC unit 204 provided on the shelf tag corresponds to each of a plurality of products displayed at a retail store, and the product name and selling price are placed near the display location, often on a display shelf for displaying the products. Attached with.

The shelf tag management device 301 is installed in an office of a store or the like, can wirelessly communicate with each of a plurality of NFC units 204, and manages the NFC unit 204. Specifically, the shelf label management device 301 stores the product information table 310 that manages the association between the identification code that identifies the NFC unit 204 and the product code. The product information table 310 is a set of data records in which product information is associated with an identification code. The product information is information about the product corresponding to the NFC unit 321 identified by the shelf label code associated with the product information. What kind of information is described as product information is arbitrary, but includes at least the information necessary for the shopper to identify the product.

The smartphone 202 is used by a user who visits the store to purchase products in the store, and includes an NFC unit 321, a camera 322, a GPS unit 323, a touch panel 324, a wireless communication unit 325, a call unit 326, a browser 327, and the like. I have.

The NFC unit 321 communicates with the external NFC unit 204, receives the identification code, and acquires the product information. The camera 322 reads, for example, a barcode attached to a product and acquires product information. Further, the GPS unit 323 performs position detection using GPS satellites.

The touch panel 324 displays the product name, price, contents of the shopping cart, etc., and accepts input such as the delivery date and time. Further, the touch panel 324 can display a message or the like prompting payment.

The wireless communication unit 325 communicates with the purchase support server 201 via the Internet 380 to send and receive various product information. The call unit 326 receives the voice data and performs voice communication. The browser 327 generates a display layout based on the content provided by the purchase support server 201 and displays it on the touch panel 324.

The purchase support server 201 includes a purchase support site 210 and a communication control unit 311 and exchanges data with the shelf label management device 301 and the smartphone 202 via the Internet 380.

FIG. 4A is a flowchart illustrating a processing flow in the purchase support server 201. First, in step S401, the shopping cart module 212 determines whether or not the product information has been read, and if so, proceeds to step S403 and registers the product information in the shopping cart. The product group registered in the shopping cart is displayed as shown in the screen 501 of FIG. 5, and can be confirmed by using the browser 327. Items that have been settled will be deleted from the shopping cart.

In step S405, the alert determination module 215 determines whether the user has left or is about to leave the store using the location information of the smartphone 202 owned by the user. If it is determined that the user has left or is about to leave, the process proceeds to step S409, and the alert determination module 215 determines whether or not there are unpaid items left in the shopping cart. If there are no unpaid items left, it means that all items have been settled, so the process ends.

On the other hand, if it is determined in step S401 that the product information has not been read, the process proceeds to step S407, and it is determined whether or not the elapsed time since the alert determination module 215 finally read the product information exceeds a certain time. If it exceeds a certain period of time, the process proceeds to step S409, and the alert determination module 215 confirms whether or not there is an unpaid item in the shopping cart.

If it is determined in step S409 that there is an unpaid item, the process proceeds to step S411, the unpaid item notification module 216 notifies a message prompting the settlement, and presents the coupon as incentive information to the user via the smartphone 202. For example, a message such as "If payment is completed within ○ minutes, we will give you a coupon that will give you a △% discount on your next purchase". The presented incentive information is provisionally registered in the user information 217.

Next, when the process proceeds to step S413, it is determined whether a certain time has elapsed since the message was notified. If the message is notified and a certain time has elapsed, the process proceeds to step S415, and the coupon as the provisionally registered incentive information is deleted from the user information 217.

Before a certain time elapses after the message is notified, the process proceeds to step S417, and it is determined whether or not the user has made a payment or delivery request via the smartphone 202.

If it is determined that the settlement request reception module 213 and the delivery request reception module 214 have been requested, the process proceeds to step S419, and the settlement / delivery process is performed. Specifically, for example, a display such as the screen 502 of FIG. 5 is displayed on the touch panel 324 of the smartphone 202 to wait for the confirmation of the order, and the settlement process is performed along with the confirmation of the order. When the settlement process is completed, the process proceeds to step S421, the shopping cart module empties the shopping cart, and the settlement request reception module 213 registers the coupon information in the user information 217. Here, the delivery request is accepted at the same time as the settlement request, but the present invention is not limited to this, and the setting of the delivery date and time may be postponed. It is possible to eliminate the postponement of payment due to the reason that the delivery date and time is unknown. If a deadline is set for determining the delivery date and time, unnecessary postponement can be prevented. The receipt of goods is not necessarily limited to delivery, and may be picked up at a specific store at a specified time (for example, purchase in the daytime and pick up at a store or locker on the way home in the evening).

In this flow, the settlement request within a certain period of time after notifying the unsettled payment has been described, but the settlement request from the user can be accepted at any time separately from the process of step S417 in FIG. 4A.

FIG. 4B is a flowchart for clarifying the flow of processing when a settlement request is made. When the payment request (selecting the "Proceed to checkout" button 511 on the screen 501 of FIG. 5) is received from the user in step S431, the user proceeds to the payment screen 502, presents the usable coupons 521 and 522 to the user, and presents the coupon in step S433. Determine if to use.

When using the coupon, the process proceeds to step S435, a discount process is performed for the selection of the button 523 for confirming the order, and then the payment process is performed in step S437. If there is no coupon to be used, or if the coupon is not used, the process proceeds from step S433 to step S437 to perform the settlement process without discounting.

FIG. 6 is a diagram showing a table 600 as a reference for the alert determination module 215 to perform an alert determination.

Since the user with the user ID "AAA" has no unsettled products, all the products have been settled, and the user is in the store, no alert is required.

The user with the user ID "BBB" has unpaid products, but since he is in the store, no alert is required.

The user with the user ID "CCC" has unpaid products, but since he is in the store, no alert is required.

The user with the user IDs "DDD" and "EEE" needs an alert because there are unpaid products and they are not in the store (after leaving the store or leaving the store).

FIG. 7 is a diagram showing a state of notification of payment promotion to the user 210 during or after the store is closed. The alert determination module 215 notifies the smartphone 202, which has received the signal from the beacon transmitter 701, of the settlement promotion message 721 while the product remains in the shopping cart. Here, as an example, the message "There is a product in your shopping cart that has not been paid for. If you pay now, we will give you a coupon." Is displayed. As a method of notifying the user of the smartphone 202, a method of displaying a message on a browser, a method of using a technology such as e-mail or SNS (Social Network Service) can be considered. In addition, the call unit 326 of the smartphone 202 may be used to notify by voice.

As described above, according to the present embodiment, there is a high possibility that the user will make a payment while visiting the store, and sales can be secured. In the present embodiment, an example of acquiring product information by the NFC unit 321 has been described, but the present invention is not limited to this, and a barcode reading technique, a product image recognition technique, or the like may be used. good.

Further, the presence / absence of coupon issuance or the type of coupon to be issued may be changed depending on the settlement after notification by the unpaid product notification module 216 and the settlement before notification.

[Third Embodiment]
Next, the third embodiment of the present invention will be described with reference to FIG. FIG. 8 is a block diagram for explaining the configuration of the information processing system according to the present embodiment. The information processing system 800 according to the present embodiment is different from the second embodiment in that the service is provided by using the smartphone 802 on which the purchase support application 821 is installed. Since other configurations and operations are the same as those in the second embodiment, the same configurations and operations are designated by the same reference numerals and detailed description thereof will be omitted.

As shown in FIG. 8, the purchase support application 821 includes a shopping cart module 812, a checkout request module 813, a delivery request module 814, an alert determination module 815, and an unpaid item notification module 816. These modules correspond to the shopping cart module 212, the checkout request reception module 213, the delivery request reception module 214, the alert determination module 215, and the unpaid item notification module 216 shown in FIG. 2, respectively, and exhibit the same functions.

That is, in the shopping cart module 812, the user 210 who visits the store goes around the store, receives the identification information of the product designated as the purchase schedule, and stores it in the virtual shopping cart. For the same product, input of the number of products can be accepted.

The settlement request module 813 receives a settlement request for products stored in the virtual shopping cart, and makes a settlement request to the settlement processing unit 821.

The delivery request module 814 receives the designation of the delivery destination and the delivery date and time, and transmits the information of the product to the delivery processing unit 822.

The alert determination module 815 determines whether or not the user has left or is about to leave the store, or whether or not a predetermined time has passed while the unpaid items remain in the shopping cart. do. The alert determination module 815 determines whether or not the user has left the store or is likely to leave, using, for example, the position information detected by the GPS unit 323.

The unpaid item notification module 816 is an alert determination module 815, and when the user leaves the store, is about to leave, or when a predetermined time has elapsed while the unpaid item remains in the shopping cart. Notify the user of a message prompting payment. In addition, the unsettled product notification module 816 also notifies the user of a message to the effect that "when payment is made, an incentive is given to the user".

Furthermore, in the unpaid product notification module 816, the user adds a new product to the virtual shopping cart for a predetermined time in the store in a state where the products that have not been properly settled are accumulated in the virtual shopping cart. If not, notify the user of a message prompting payment.

The purchase support server 801 includes a settlement processing unit 821, a delivery processing unit 822, and a coupon issuing unit 823 in addition to the communication control unit 311. The settlement processing unit 821 performs settlement processing of the products included in the shopping cart based on the request from the settlement request module of the purchase support application 821. Based on the request from the delivery request module 814, the delivery processing unit 822 arranges for delivery of the settled product to the designated delivery destination. The coupon issuing unit 823 issues a predetermined coupon for the settlement after the notification by the unpaid item notification module 816.

As described above, according to the present embodiment, as in the second embodiment, there is a high possibility that the user will make a payment while visiting the store, and sales can be secured.

[Fourth Embodiment]
Next, the information processing system 900 according to the fourth embodiment of the present invention will be described with reference to FIGS. 9 and 10. The present embodiment is different from the second embodiment in that the user puts the product he / she wants to buy in an actual shopping cart and carries it. Since other system configurations and operations are the same as those in the second embodiment, the same configurations and operations are designated by the same reference numerals and detailed description thereof will be omitted.

The user 910 who visits the store receives the identification information of the product to be purchased by the smartphone 911, sends it to the shopping cart module 212 of the purchase support server 201, and then puts the product in the actual shopping cart 912.

Next, as shown in FIG. 10, the user 910 places the shopping cart 912 in a predetermined place together with the user identification information such as a membership card. After that, the user 910 performs the settlement procedure using the smartphone 911, and the clerk 1001 arranges the delivery from the one for which the settlement is completed.

In this way, by delivering the products themselves collected in the actual shopping cart 912 by the user 910, the user 910 purchases after confirming the size and freshness of the fresh food, the expiration date of various foods, and the like. be able to.

The user can eliminate the anxiety about the delivered goods, the burden of waiting in line at the checkout, and the burden of bringing back heavy luggage.

The store side calls on the user 910 to settle at a predetermined timing so that the shopping cart is not left behind on the unpaid shelf. The mechanism is the same as that of the second and third embodiments, and a message may be transmitted by detecting that the user 910 has left or is about to leave the store without payment.

In the present embodiment, the user 910 collects the product identification information with the smartphone 911, but the clerk collects the product identification information in the shopping cart 912 received from the user 910 and prepares the product identification information in the user information 217. It may be stored in a virtual shopping cart that has been created.

[Other embodiments]
Although the invention of the present application has been described above with reference to the embodiments, the invention of the present application is not limited to the above-described embodiment. Various changes that can be understood by those skilled in the art can be made within the scope of the present invention in terms of the configuration and details of the present invention. Also included in the scope of the present invention are systems or devices in which the different features contained in each embodiment are combined in any way.

Further, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention is also applicable when the information processing program that realizes the functions of the embodiment is directly or remotely supplied to the system or device. Therefore, in order to realize the functions of the present invention on a computer, a program installed on the computer, a medium containing the program, and a WWW (World Wide Web) server for downloading the program are also included in the scope of the present invention. .. In particular, at least a non-transitory computer readable medium containing a program for causing a computer to execute the processing steps included in the above-described embodiment is included in the scope of the present invention.

Claims (8)

A receiving means for receiving the identification information of the product designated as a purchase schedule by the visiting user, and
A settlement means for performing settlement processing of the product based on the identification information of the product, and
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification means that outputs a message to the mobile terminal to give an incentive to the user if the product that has not been settled is settled.
Information processing system equipped with. When the unpaid product is present among the products corresponding to the received identification information, the user leaves the store based on the position of the mobile terminal possessed by the user. The information processing system according to claim 1, wherein the message is output to the mobile terminal when it is detected that the message has been done or the user is about to leave. When the unpaid product exists among the products corresponding to the received identification information, the notification means receives the identification information of the new product for a predetermined time after receiving the identification information of the product. The information processing system according to claim 1 or 2, wherein if not, the message is output to the mobile terminal. The information processing system according to any one of claims 1 to 3, wherein the settlement means is associated with the user to register incentive information when the settlement process is performed after the message is output by the notification means. The information processing system according to any one of claims 1 to 4, wherein the notification means outputs a message to the user to give a discount coupon or points if the payment is made to the mobile terminal. The information processing according to any one of claims 1 to 5, wherein the settlement means changes the presence / absence of coupon issuance or the type of coupon to be issued depending on the settlement after notification by the notification means and the settlement before notification. system. A receiving step in which the receiving unit receives the identification information of the product specified as the purchase schedule by the visiting user, and the receiving step.
A settlement step in which the settlement unit performs a settlement process for the product based on the identification information of the product.
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification step in which the notification unit outputs a message to the user that an incentive is given if the product that has not been settled is settled to the mobile terminal.
Information processing methods including. A reception step to receive identification information of the product specified as a purchase schedule by the visiting user, and
A settlement step for performing settlement processing of the product based on the identification information of the product, and
When the unpaid product exists among the products corresponding to the received identification information.
Based on the location of the mobile terminal possessed by the user or the time since the identification information was received.
A notification step of outputting a message to the mobile terminal to give an incentive to the user if the product that has not been settled is settled, and
An information processing program that causes a computer to execute.

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