JP2021174240A - Network system and information processing method - Google Patents

Abstract

To provide a system which provides a potential customer with information about unoccupied seats and occupied seats in a store at the present time.SOLUTION: The system comprises: a store-side terminal 200 which accepts input of unoccupied seat information or occupied seat information in a store at present; a server 100 which transmits the unoccupied seat information or the occupied seat information in the store at present on the basis of information from the store-side terminal; and a customer-side terminal 300 which displays the unoccupied seat information or the occupied seat information in the store at present on the basis of information from the server.SELECTED DRAWING: Figure 1

Description

The present invention relates to a technique for providing store vacancy information and seating information.

Conventionally, there has been known a technique for acquiring future vacant seat information of a store or making a meal reservation by using a communication network such as the Internet. For example, Japanese Patent Application Laid-Open No. 2014-850806 (Patent Document 1) discloses a vacancy status information providing system. According to Patent Document 1, a store information storage unit that stores information about a store, a vacancy status information request reception processing unit that receives a request for vacancy status information including location information and time information from a user terminal used by the user, and a vacancy status information request reception processing unit. For the range specification processing unit that specifies the range using the position information and time information in the received vacancy status information request, the store identification processing unit that specifies the store in the specified range, and the store terminal used by the specified store. The vacant seat status information notification processing unit that notifies a part or all of the received vacant seat status information request and the store terminal receive information indicating the vacant seat status of the store, and part or all of the information is sent to the user terminal. A vacant seat status information providing system having a vacant seat status information reply processing unit for notifying is provided.

Japanese Unexamined Patent Publication No. 2014-85006

However, in the technique described in Patent Document 1, the store side presents an acceptable number of people at a predetermined timing in the future based on the designated time information. An object of the present invention is to provide prospective customers with information on vacant seats and seating in a store at the present time.

According to an aspect of the present invention, a store-side terminal that accepts input of vacant seat information or seating information in the current store and a server that transmits vacant seat information or seating information in the current store based on the information from the store-side terminal. A network system is provided that includes a customer-side terminal that displays vacant seat information or seating information in the current store based on information from the server.

As described above, according to the present invention, it is possible to provide prospective customers with information on vacant seats and seating in the store at the present time.

It is an image diagram which shows the overall structure and operation outline of the network system which concerns on 1st Embodiment. It is an image diagram which shows the screen of the store side terminal which concerns on 1st Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 1st Embodiment. It is a block diagram which shows the structure of the server which concerns on 1st Embodiment. It is a figure which shows the structure of the store information data which concerns on 1st Embodiment. It is a flowchart which shows the processing procedure of the server at the time of providing the information in a store to the customer side terminal which concerns on 1st Embodiment. It is a flowchart which shows the processing procedure of the server at the time of acquiring the information in a store from the store side terminal which concerns on 1st Embodiment. It is a block diagram which shows the structure of the store side terminal which concerns on 1st Embodiment. It is a flowchart which shows the information processing of the store side terminal which concerns on 1st Embodiment. It is a block diagram which shows the structure of the customer side terminal which concerns on 1st Embodiment. It is a flowchart which shows the information processing of the customer side terminal which concerns on 1st Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 2nd Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 3rd Embodiment. It is an image diagram which shows the screen of the store side terminal which concerns on 3rd Embodiment. It is a figure which shows the structure of the store information data which concerns on 3rd Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 4th Embodiment. It is an image diagram which shows the screen of the store side terminal which concerns on 4th Embodiment. It is a figure which shows the structure of the seat vacancy information data which concerns on 4th Embodiment. It is a flowchart which shows the processing procedure of the server at the time of providing the information in a store to the customer side terminal which concerns on 4th Embodiment. It is a flowchart which shows the information processing of the customer side terminal which concerns on 4th Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 5th Embodiment. It is an image diagram which shows the screen of the store side terminal which concerns on 5th Embodiment. It is a figure which shows the structure of the store information data which concerns on 5th Embodiment. It is a figure which shows the structure of the user information data which concerns on 5th Embodiment. It is a flowchart which shows the processing procedure of the server at the time of accepting the provisional reservation from the customer side terminal which concerns on 5th Embodiment. It is a flowchart which shows the information processing of the store side terminal at the time of accepting the provisional reservation which concerns on 5th Embodiment. It is a flowchart which shows the processing procedure of the server at the time of invalidating the provisional reservation which concerns on 5th Embodiment. It is an image diagram which shows the screen of the store side terminal when the provisional reservation which concerns on 5th Embodiment is invalidated. It is an image diagram which shows the screen of the customer side terminal which concerns on 6th Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 7th Embodiment. It is an image diagram which shows the screen of the store side terminal which concerns on 7th Embodiment. It is a figure which shows the structure of the user information data which concerns on 7th Embodiment. It is a figure which shows the structure of the seat vacancy information data which concerns on 7th Embodiment. It is a flowchart which shows the processing procedure of the server at the time of accepting the provisional reservation from the customer side terminal which concerns on 7th Embodiment. It is an image diagram which shows the screen of the store side terminal when the provisional reservation which concerns on 7th Embodiment is invalidated. It is a figure which shows the structure of the user information data which concerns on 8th Embodiment. It is a figure which shows the structure of the store information data which concerns on 9th Embodiment. It is an image diagram which shows the screen of the customer side terminal which concerns on 9th Embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the following description, the same parts are designated by the same reference numerals. Their names and functions are the same. Therefore, the detailed description of them will not be repeated.
<First Embodiment>
<Overall configuration of network system 1>

First, the overall configuration of the network system 1 according to the present embodiment will be described with reference to FIG. The network system 1 according to the present embodiment mainly includes a server 100 for providing a vacant seat information providing service, a store-side terminal 200 used by a store-side person in charge of using the vacant seat information providing service, and the store. Includes a customer-side terminal 300 used by a prospective customer.

In the present embodiment, the store-side terminal 200 is prepared in each of the plurality of stores, and the user ID for the store is prepared in each of the plurality of stores. Further, each of the plurality of prospective customers has a customer-side terminal 300, and each of the plurality of prospective customers is given a user ID for the customer.
<Outline of operation of network system 1>

With reference to FIGS. 1 and 2, the store clerk inputs the number of vacant seats and the number of seated seats in the store to the store-side terminal 200. As a result, the information is uploaded to the server 100. The person in charge of the store inputs the latest vacant seat information, seating information, and the like every time a new customer enters the store or conversely leaves the store, and uploads the information to the server 100.

With reference to FIGS. 1 and 3, the customer downloads the WEB page of the service from the server 100 by using the customer side terminal 300 when searching for the next store. That is, the customer-side terminal 300 acquires the current vacant seat information and seating information related to the plurality of stores from the server 100, and displays the current vacant seat rate in the plurality of stores in the designated area.

In other words, the customer can grasp the current high vacancy rate store in the area where he / she is located. As a result, the customer can reduce the possibility of calling a number of stores or going to a store and being refused due to full capacity.

Hereinafter, a specific configuration of the network system 1 for realizing such a function will be described in detail.
<Server configuration>

First, one aspect of the configuration of the server 100 constituting the network system 1 according to the present embodiment will be described. With reference to FIG. 4, the server 100 includes a CPU (Central Processing Unit) 110, a memory 120, an operation unit 140, and a communication interface 160 as main components.

The CPU 110 controls each part of the server 100 by executing a program stored in the memory 120. For example, the CPU 110 executes a program stored in the memory 120 and executes various processes described later by referring to various data.

The memory 120 is realized by various RAMs, various ROMs, and the like, may be included in the server 100, may be detachable from various interfaces of the server 100, or may be attached to and detached from the various interfaces of the server 100. It may be a recording medium of another device accessible from. The memory 120 stores a program executed by the CPU 110, data generated by executing the program by the CPU 110, input data, and other data used for the service according to the present embodiment.

For example, the memory 120 stores the store information data 121 as shown in FIG. Store information data includes store identification information, store name, store location or area, number of currently seated seats, number of currently vacant seats, and all seats for each store. Includes the percentage of our vacant seats.

Returning to FIG. 4, the operation unit 140 receives an instruction from the service administrator or the like and inputs the instruction to the CPU 110.

The communication interface 160 transmits data from the CPU 110 to other devices such as a store-side terminal 200 and a customer-side terminal 300 via the Internet, a carrier network, a router, and the like. On the contrary, the communication interface 160 receives data from those other devices via the Internet, a carrier network, a router, and the like, and passes the data to the CPU 110.
<Information processing by server>

Information processing in the server 100 according to the present embodiment will be described. When the CPU 110 receives the data from the customer-side terminal 300, the CPU 110 executes the process shown in FIG. 6 according to the program of the memory 120.

First, the CPU 110 reads an area designation instruction from the data received from the customer-side terminal 300 via the communication interface 160 (step S102).

The CPU 110 refers to the store information data 121 to specify a store belonging to the designated area (step S104).

The CPU 110 refers to the store information data 121 and creates WEB page data in which the stores are sorted in descending order of vacancy rate (step S106). If there is only one target store, WEB page data for displaying the information of the store is created.

The CPU 110 transmits the data of the WEB page to the customer side terminal 300 via the communication interface 160 (step S108).

When a store is selected on the WEB page, it is preferable to be able to browse photos of the selected store and detailed information such as a map, price, size, number of seats, number of employees, and the like. .. In addition, it is preferable to post or link related information on the area around the store, such as a restaurant, a sweets store, a fruit store, and a flower shop. In addition, the stores listed on the WEB page can be searched by area, seat availability, budget, store style, such as bars, snacks, lounges, clubs, restaurants, etc., or by keywords. It is preferable to do so. It is also preferable to put a link on the WEB page, "Click here for stores that want to publish" for store solicitation.

When the CPU 110 receives data from the store-side terminal 200 via the communication interface 160, the CPU 110 executes the process shown in FIG. 7 according to the program of the memory 120.

The CPU 110 reads the store identification information from the data received from the store side terminal 200 via the communication interface 160 (step S152).

The CPU 110 reads out the current number of vacant seats and the number of seats seated in the store from the received data (step S154).

The CPU 110 updates the store information data 121 based on the current number of vacant seats and the number of seats seated in the store (step S156).
<Configuration of store terminal 200>

With reference to FIG. 8, one aspect of the configuration of the store-side terminal 200 constituting the network system 1 will be described. The store-side terminal 200 is realized by a smartphone, a tablet, a personal computer, or other communication terminal. The store-side terminal 200 may execute the following processing by using the application program for the store of the vacant seat information providing service, or may execute the following processing by using a normal WEB browser. ..

The store-side terminal 200 according to the present embodiment includes a CPU 210, a memory 220, a display 230, an operation unit 240, a communication interface 260, a speaker 270, and a microphone 280 as main components.

The CPU 210 controls each part of the store-side terminal 200 by executing a program stored in the memory 220.

The memory 220 is realized by various RAMs, various ROMs, and the like. The memory 220 is input via an application program for various services, an application program for a store of a vacant seat information providing service, data generated by executing a program by the CPU 310, data received from the server 100, and an operation unit 340. Store data etc.

The display 230 displays an image or text based on the data from the CPU 210. The operation unit 240 is composed of a pointing device, a switch, and the like, and inputs various commands from a prospective customer to the CPU 210. The store-side terminal 200 may have a touch panel 250 including a display 230 and an operation unit 240.

The communication interface 260 transmits / receives data to / from other devices such as the server 100 and the customer-side terminal 300 via the Internet, a carrier network, a router, or the like. For example, the CPU 210 exchanges various information with the server 100 via the communication interface 260 according to the application program of the vacant seat information providing service.

The speaker 270 outputs various sounds based on the signal from the CPU 210. The CPU 210 is not limited to the display 230, and may output the answer received from the server 100 by voice.

The microphone 280 receives the voice and inputs the voice data to the CPU 210. The CPU 210 may receive a voice message from a person in charge of the store and transmit the voice message to the server 100, not limited to the operation unit 240.
<Information processing of store terminal 200>

Next, the information processing of the store-side terminal 200 according to the present embodiment will be described. The CPU 210 of the store-side terminal 200 executes the process shown in FIG. 9 according to the program of the memory 220.

The CPU 210 displays a screen for accepting input of the number of seats currently seated and the number of currently vacant seats based on instructions from a store clerk or the like (step S202).

The CPU 210 receives input of the number of seats currently seated and the number of currently vacant seats via the operation unit 240 (step S204).

When the CPU 210 receives the input of the full button 220F, the CPU 210 changes all the seats to the seated state. This reduces the possibility that the person in charge of the store will accidentally disclose information that the person in charge of the store is vacant even though he / she is sitting during busy hours.

When the transmission button 220E is pressed via the operation unit 240, the CPU 210 determines the number of seats currently seated on the server 100 via the communication interface 260, the number of currently vacant seats, the full status, and the like. Information is transmitted (step S206).
<Configuration of customer terminal 300>

With reference to FIG. 10, one aspect of the configuration of the customer-side terminal 300 constituting the network system 1 will be described. The customer side terminal 300 is realized by a smartphone, a tablet, a personal computer, or another communication terminal. The customer-side terminal 300 may execute the following processing using the customer application program of the vacant seat information providing service, or may execute the following processing using a normal WEB browser. ..

The customer-side terminal 300 according to the present embodiment includes a CPU 310, a memory 320, a display 330, an operation unit 340, a communication interface 360, a speaker 370, and a microphone 380 as main components.

The CPU 310 controls each part of the customer-side terminal 300 by executing a program stored in the memory 320.

The memory 320 is realized by various RAMs, various ROMs, and the like. The memory 320 is input via application programs for various services, application programs for customers of the vacant seat information providing service, data generated by executing the program by the CPU 310, data received from the server 100, and the operation unit 340. Store data etc.

The display 330 displays an image or text based on the data from the CPU 310. The operation unit 340 is composed of a pointing device, a switch, and the like, and inputs various commands from the questioner to the CPU 310. The customer-side terminal 300 may have a touch panel 350 including a display 330 and an operation unit 340.

The communication interface 360 transmits / receives data to / from other devices such as the server 100 and the store-side terminal 200 via the Internet, a carrier network, a router, or the like. For example, the CPU 310 exchanges various information with the server 100 via the communication interface 360 according to the application program of the vacant seat information providing service.

The speaker 370 outputs various sounds based on the signal from the CPU 310. The CPU 310 is not limited to the display 330, and may output various types of information by voice.

The microphone 380 receives the voice and inputs the voice data to the CPU 310. The CPU 310 is not limited to the operation unit 340, and may receive various information by voice.
<Information processing of customer terminal 300>

Next, the information processing of the customer-side terminal 300 according to the present embodiment will be described. The CPU 310 of the customer terminal 300 executes the process shown in FIG. 11 according to the program of the memory 320.

The CPU 310 accepts the designation of the area via the operation unit 340 (step S302).

The CPU 310 transmits information for designating an area to the server 100 via the communication interface 360 (step S304).

The CPU 310 receives information indicating the store name and the vacancy rate from the server 100 via the communication interface 360 (step S306).

Based on the information received from the server 100, the CPU 310 lists the information indicating the store name and the vacant seat rate in descending order of the vacant seat rate (step S308).
<Second Embodiment>

In the above embodiment, the vacancy rate for each store is displayed. However, as shown in FIG. 12, the customer-side terminal 300 may simply display the number of vacant seats and the number of seats seated.

More specifically, in step S108, the CPU 110 of the server 100 is vacant for each store, in which the stores are arranged in descending order of the vacant seat rate or the number of vacant seats via the communication interface 160. The data of the WEB page displaying the number of seats seated and the number of seats seated is transmitted to the customer side terminal 300.

Further, the seating rate may be displayed instead of the vacancy rate. In this case, the server 100 creates a WEB page arranged in order from the store with the lowest seating rate, and the customer terminal 300 also displays the seating rate of the stores arranged in order from the store with the lowest seating rate.
<Third embodiment>

In the above embodiment, the vacancy rate for each store is displayed. However, as shown in FIG. 13, the customer-side terminal 300 may display the vacancy rate for each type of seat.

More specifically, in step S202 and step S204 of FIG. 9, the CPU 210 of the store-side terminal 200 is the seat currently seated for each type of seat via the operation unit 240, as shown in FIG. Accepts input of the number and the number of currently available seats.

When the CPU 210 receives the input of the full button 220F, the CPU 210 changes all the seats to the seated state. This reduces the possibility that the person in charge of the store will accidentally disclose information that the person in charge of the store is vacant even though he / she is sitting during busy hours.

In step S206, when the transmission button 220E is pressed via the operation unit 240, the CPU 210 tells the server 100 via the communication interface 260 the number of currently seated seats for each type of seat and the number of currently vacant seats. Send information on the number of seats available and the availability.

Then, in the present embodiment, the store information data 121 stores, as shown in FIG. The store information data includes store identification information, store name, store location and area, number of currently seated seats, number of currently vacant seats, and vacant seats for each type of seat. Includes the ratio of seats available and the ratio of vacant seats to all seats.

As a result, in step S108, the CPU 110 of the server 100 arranges the stores in descending order of vacant seat rate or in descending order of the number of vacant seats via the communication interface 160, for each type of seat, vacant seats. The data of the WEB page on which the rate is displayed is transmitted to the customer side terminal 300.
<Fourth Embodiment>

In addition to the above embodiment, when the user touches the store name 330B in FIGS. 3 and 12, a sketch of the store as shown in FIG. 16 may be displayed.

More specifically, in the present embodiment, in step S202 of FIG. 9, the CPU 210 of the store-side terminal 200 causes the display 230 to display the screen as shown in FIG. The CPU 210 displays the vacant seat and the sitting seat on the display 230 in different colors and shapes.

In step S204, when the person in charge of the store touches a vacant seat, the CPU 210 changes to a sitting seat, and conversely, when the person in charge touches a sitting seat, the CPU 210 changes to a vacant seat.

When the CPU 210 receives the input of the full button 220F, the CPU 210 changes all the seats to the seated state. This reduces the possibility that the person in charge of the store will accidentally disclose information that the person in charge of the store is vacant even though he / she is sitting during busy hours.

When the transmission button 220E is pressed via the operation unit 240, the CPU 210 transmits information indicating whether all seats are seated or vacant to the server 100 via the communication interface 260 (step S206). The CPU 210 sets the seat ID and the seating flag ON / OFF to the server 100 only for the seats that have changed from a vacant state to a sitting state or the seats that have changed from a sitting state to a vacant state. You may send it.

As for the server 100, not only the store information data 121 but also the sketch data and the seat vacant seat information data 122 for each store are stored in the memory 120.

As shown in FIG. 18, in the seat vacant seat information data 122, the seat identification information, the coordinate information indicating the position, the flag indicating whether or not the person is seated, and the flag ON / OFF are switched for each seat. Stores the date and time.

When the CPU 110 of the server 100 according to the present embodiment receives data from the store-side terminal 200 via the communication interface 160, the CPU 110 of the server 100 executes the following processing according to the program of the memory 120.

With reference to FIG. 7, the CPU 110 reads the store identification information from the data received from the store side terminal 200 via the communication interface 160 (step S152).

The CPU 110 reads out information indicating whether the seat is sitting or vacant for each seat in the store from the received data (step S154).

Based on the information, the CPU 110 updates the seated vacant seat information data 122, calculates the number of seats seated and the number of seated seats, and updates the store information data 121 (step S156).

When the CPU 110 of the server 100 according to the present embodiment receives data from the customer-side terminal 300 via the communication interface 160, the CPU 110 of the server 100 executes the following processing according to the program of the memory 120.

With reference to FIG. 19, the CPU 110 reads an area designation instruction from the data received from the customer-side terminal 300 via the communication interface 160 (step S102).

The CPU 110 refers to the store information data 121 to specify a store belonging to the designated area (step S104).

The CPU 110 refers to the store information data 121 and creates WEB page data in which the stores are sorted in descending order of vacancy rate (step S106). If there is only one target store, WEB page data for displaying the information of the store is created.

The CPU 110 transmits the data of the WEB page to the customer side terminal 300 via the communication interface 160 (step S108).

When the CPU 110 receives the designation of the store from the customer side terminal 300 via the communication interface 160 (step S110), the CPU 110 is vacant on the store sketch based on the store sketch data and the seated vacant seat information data 122. Create WEB page data for displaying the seat in which the person is sitting and the seat in which the person is sitting in different colors and shapes (step S112).

The CPU 110 transmits the data of the WEB page to the customer side terminal 300 via the communication interface 160 (step S114).

The CPU 310 of the customer-side terminal 300 according to the present embodiment executes the following processing. With reference to FIG. 20, the CPU 310 accepts the designation of the area via the operation unit 340 (step S302).

The CPU 310 transmits information for designating an area to the server 100 via the communication interface 360 (step S304).

The CPU 310 receives information indicating the store name and the vacancy rate from the server 100 via the communication interface 360 (step S306).

Based on the information received from the server 100, the CPU 310 lists the information indicating the store name and the vacant seat rate in descending order of the vacant seat rate (step S308).

The CPU 310 accepts the designation of the store via the operation unit 340 (step S310).

The CPU 310 transmits the store designation to the server 100 via the communication interface 360 (step S312).

The CPU 310 receives a WEB page from the server 100 via the communication interface 360 (step S314).

As shown in FIG. 16, the CPU 310 causes the display 330 to display the vacant seat and the sitting seat in different colors and shapes on the sketch (step S316). As a result, the user of the customer-side terminal 300 can consider which store to go to next while observing which seat in the store is vacant.
<Fifth Embodiment>

In addition to the above embodiments, it is preferable to be able to make a tentative reservation to the store. For example, as shown in FIG. 21, it is preferable that the customer-side terminal 300 can make a tentative reservation and register the number of people while displaying information on vacant seats. In this case, as shown in FIG. 22, when the tentative reservation is made, the store-side terminal 200 performs voice notification or display indicating that the tentative reservation has been made. In particular, in the present embodiment, the effect of the tentative reservation becomes invalid in about several tens of minutes, preferably about ten and several minutes, more preferably about several minutes, and the customer who made the tentative reservation becomes invalid. You need to enter the store or take a seat before.

More specifically, as shown in FIG. 23, the store information data 121 according to the present embodiment includes store identification information, store names, store locations and areas, and currently seated stores. It includes the number of seats available, the number of seats currently available, the number of seats tentatively reserved, and the percentage of all seats available. In the present embodiment, the number of tentatively reserved seats is not counted as vacant seats, but the tentatively reserved seats may also be counted as vacant seats.

Further, in the present embodiment, the user information data 123 is also stored in the memory 120. As shown in FIG. 24, the user information data 123 is tentatively reserved for each user registered in this service, with the user's identification information, the user's nickname, and if a tentative reservation is made. Stores the store identification information, the number of people who made a tentative reservation, and the time when the tentative reservation was made.

First, the user needs to register as a user in advance and register his / her nickname, communication address, etc. in the service. Then, the user logs in to the service of the present embodiment provided by the server 100 by inputting the user ID and password into the customer side terminal 300. It is also preferable that it is possible to automatically log in via SNS (Social Networking Service). In addition, it is preferable to register as a user member, open it with a password once, and then automatically log in from the next time.

When the number 330E is input on the screen of FIG. 21 and the tentative reservation button 330D is pressed, the CPU 310 of the customer-side terminal 300 provides information to the effect that a tentative reservation is made via the communication interface 360 and identification to identify the store. The information and the number of people are transmitted to the server 100. The number of people may be entered using the pull-down menu.

With reference to FIG. 25, the CPU 110 of the server 100 reads the user identification information from the data received from the customer terminal 300 via the communication interface 160 (step S112).

The CPU 110 reads out the identification information and the number of people of the store to be tentatively reserved from the received data (step S114).

The CPU 110 stores the identification information of the store to be tentatively reserved, the number of people to be tentatively reserved, and the time when the tentative reservation is made in the user information data 123 (step S116). In the present embodiment, since one user can make a tentative reservation for only one store, if another valid tentative reservation remains in step S116, the CPU 110 uses the communication interface 160. Through this, the customer terminal 300 is notified that the tentative reservation cannot be made.

If the tentative reservation can be made, the CPU 110 updates the number of tentatively reserved seats related to the designated store in the store information data 121, and also updates the number of vacant seats (step S118).

The CPU 110 is currently seated with the fact that a new tentative reservation has been made to the store-side terminal 200 associated with the store where the tentative reservation has been made, the nickname of the user who made the tentative reservation, and the nickname of the user who made the tentative reservation via the communication interface 160. Push notifications such as the number of seats available, the number of currently vacant seats, the number of tentatively reserved seats, the tentatively reserved time, and the time when the tentative reservation becomes invalid (step S120).

The CPU 210 of the store-side terminal 200 according to the present embodiment executes the following processing. With reference to FIG. 26, the CPU 210 of the store-side terminal 200 receives information from the server 100 via the communication interface 260 (step S252).

The CPU 210 outputs a voice for notifying that a tentative reservation has been made from the speaker 270 (step S254).

As shown in FIG. 22, the CPU 210 includes the number of seats currently seated on the display 230, the number of currently vacant seats, the user's nickname for each tentatively reserved user, and the number of tentatively reserved seats. Then, the time when the tentative reservation is made and the remaining time until the tentative reservation becomes invalid are displayed (step S256).

As a result, the person in charge of the store can confirm whether or not the customer who made the tentative reservation is the person who made the tentative reservation by listening to the nickname when the customer who made the tentative reservation comes to the store. When the person in charge of the store presses the store visit seating button 220D for the nickname (step S258), the CPU 210 of the store terminal 200 erases the nickname column and changes the number of tentative reservations to the number of seated people. In addition, the display 230 is updated (step S260).

The CPU 210 transmits information such as the number of seats seated after being seated, the number of currently vacant seats, and the full status to the server 100 via the communication interface 260 (step S262).

In addition, the store may forget to change from "vacant seat" to "present". Therefore, for example, in order to prevent forgetting to change, when the tentative reservation expires, the store terminal 200 and / and the customer terminal 300 may be notified by display or voice that the expiration date has expired. good.

Further, the CPU 110 of the server 100 may automatically change from "vacant seat" to "present" after the expiration date of the tentative reservation has passed. In this case, if the customer does not come to the store, the store side needs to reset the tentatively reserved seat from "present" to "vacant" via the store side terminal 200.

In particular, in the present embodiment, the provisional reservation is invalidated after a predetermined time has elapsed since the provisional reservation was made. More specifically, with reference to FIG. 27, the CPU 210 refers to the user information data 123, and a predetermined time, for example, 5 minutes or 10 minutes, has elapsed from the time of the tentative reservation for each tentative reservation. Whether or not it is determined (step S132).

When a predetermined time, for example, 5 minutes or 10 minutes has elapsed from the tentative reservation time, the CPU 210 deletes the tentative reservation information from the user information data 123 (step S134).

Then, the CPU 210 reduces the number of tentatively reserved seats related to the designated store in the store information data 121 to increase the number of vacant seats (step S136).

The CPU 210 tells that the tentative reservation has been invalidated, the latest number of seats seated, and is currently vacant at the store side terminal 200 of the tentative reservation store that has been invalidated via the communication interface 160. The number of seats is transmitted (step S138).

As a result, the CPU 210 of the store terminal 200 outputs a voice indicating that the tentative reservation has been invalidated from the speaker 270, and as shown in FIG. 28, the latest number of seats seated on the display 230 and the like. , The latest number of vacant seats, the nickname of the user for each user who has made a tentative reservation before invalidation, the number of people who have made a tentative reservation, the time when the tentative reservation has been made, and the rest until the tentative reservation becomes invalid. Display the time etc.
<Sixth Embodiment>

In the above embodiment, when a tentative reservation is made, the vacant seat rate is calculated assuming that the tentative reservation is seated, or the vacant seat rate is displayed as shown in FIG. However, as shown in FIG. 29, the customer-side terminal 300 may simply display the number of vacant seats, the number of seated seats, and the number of tentatively reserved seats.

More specifically, the CPU 110 of the server 100 refers to the store information data 121 in step S106 of FIGS. 6 and 19, sorts the stores in descending order of vacancy rate, and determines the number of vacant seats for each store. , Creates WEB page data for displaying the number of seats and the number of tentative reservations.
<7th embodiment>

As for the system that can be reserved, a tentative reservation may be made for each seat as in the fourth embodiment. For example, as shown in FIG. 30, the customer-side terminal 300 displays vacant seats, sitting seats, and tentatively reserved seats in different display formats on the sketch of the store. .. Then, the customer can make a tentative reservation by touching the vacant seat. As shown in FIG. 31, the store-side terminal 200 also displays vacant seats, sitting seats, and tentatively reserved seats in different display formats.

More specifically, in step S202 of FIG. 9, the CPU 210 of the store-side terminal 200 causes the display 230 to display the screen as shown in FIG. 31. The CPU 210 displays a vacant seat, a sitting seat, and a tentatively reserved seat on the display 230 in different colors and shapes. When the person in charge of the store touches a vacant seat, the CPU 210 changes the seat to a sitting seat, and conversely, when the person in charge of the store touches a vacant seat, the CPU 210 changes to a vacant seat. Further, in the present embodiment, the CPU 210 changes to a seat where the person in charge of the store touches the tentatively reserved seat.

When the CPU 210 receives the input of the full button 220F, the CPU 210 changes all the seats to the seated state. This reduces the possibility that the person in charge of the store will accidentally disclose information that the person in charge of the store is vacant even though he / she is sitting during busy hours.

When the transmission button 220E is pressed via the operation unit 240, the CPU 210 transmits information indicating whether all seats are seated, vacant, or tentatively reserved to the server 100 via the communication interface 260. (Step S204). The CPU 210 is a seat that has changed from a vacant state to a sitting state, a seat that has changed from a sitting state to a vacant state, or a seat that has changed from a tentatively reserved state to a sitting state. The seat ID and the ON / OFF of the seating flag may be transmitted to the server 100 only with respect to.

In the present embodiment, as shown in FIG. 32, the user information data 123 includes the user's identification information, the user's nickname, and a tentative reservation for each user registered in the service. Stores the identification information of the store that has been tentatively reserved, the number of people who have tentatively reserved, the identification information of one or more seats that have been tentatively reserved, and the time when the tentative reservation was made.

Further, in the present embodiment, as shown in FIG. 33, the seat vacant seat information data 122 includes seat identification information, coordinate information indicating a position, a flag indicating that the person is seated, and a flag indicating that the person is seated. Stores a flag indicating that a tentative reservation is being accepted and the date and time when the seat status was changed.

When the CPU 110 of the server 100 according to the present embodiment receives data from the store-side terminal 200 via the communication interface 160, the CPU 110 of the server 100 executes the following processing according to the program of the memory 120.

With reference to FIG. 19, the CPU 110 reads an area designation instruction from the data received from the customer-side terminal 300 via the communication interface 160 (step S102).

The CPU 110 refers to the store information data 121 to specify a store belonging to the designated area (step S104).

The CPU 110 refers to the store information data 121 and creates WEB page data in which the stores are sorted in descending order of vacancy rate (step S106).

The CPU 110 transmits the data of the WEB page to the customer side terminal 300 via the communication interface 160 (step S108).

When the CPU 110 receives the designation of the store from the customer side terminal 300 via the communication interface 160 (step S110), the CPU 110 is vacant on the store sketch based on the store sketch data and the seated vacant seat information data 122. Create WEB page data for displaying the seats that are present, the seats that are sitting, and the seats that are tentatively reserved in different colors and shapes (step S112).

The CPU 110 transmits the data of the WEB page to the customer side terminal 300 via the communication interface 160 (step S114).

The CPU 310 of the customer-side terminal 300 according to the present embodiment executes the following processing. With reference to FIG. 20, the CPU 310 accepts the designation of the area via the operation unit 340 (step S302).

The CPU 310 transmits information for designating an area to the server 100 via the communication interface 360 (step S304).

The CPU 310 outputs information indicating the store name, the number of currently seated seats, the number of currently vacant seats, the number of tentatively reserved seats, and the like from the server 100 via the communication interface 360. Receive (step S306).

As shown in FIG. 29, the CPU 310 uses the information received from the server 100 to determine the store name, the number of currently vacant seats, the number of currently vacant seats, and provisional seats in descending order of vacancy rate. List information indicating the number of reserved seats and the like (step S308).

The CPU 310 accepts the designation of the store via the operation unit 340 (step S310).

The CPU 310 transmits the store designation to the server 100 via the communication interface 360 (step S312).

The CPU 310 receives a WEB page from the server 100 via the communication interface 360 (step S314).

As shown in FIG. 16, the CPU 310 displays vacant seats 330G, seats 330H, and tentatively reserved seats 330J on the display 330 based on the data from the server 100. It is displayed by a shape or the like (step S316).

When the tentative reservation button 330D is pressed after one or more vacant seat icons are touched on the screen of FIG. 30, the CPU 310 of the customer-side terminal 300 provides information that the tentative reservation is made via the communication interface 360. The identification information for identifying the store and the identification information for one or more tentatively reserved seats are transmitted to the server 100.

With reference to FIG. 34, the CPU 110 reads the user's identification information from the data received from the customer terminal 300 via the communication interface 160 (step S112).

The CPU 110 reads out the identification information of the tentatively reserved store and the identification information of the seat from the received data (step S114).

The CPU 110 stores in the user information data 123 the identification information of the store for which the tentative reservation is made, the number of people for the tentative reservation, the identification information for the seats for which the tentative reservation is made, and the time when the tentative reservation is made (step S116). In the present embodiment, since one user can make a tentative reservation for only one store, if another valid tentative reservation remains, the CPU 110 uses the communication interface 160 to make a tentative reservation. A message is sent to the customer terminal 300 that the tentative reservation cannot be made.

When the tentative reservation can be made, the CPU 110 turns on the tentative reservation flag of the designated seat in the seat vacant seat information data 122 (step S117). If the designated seat already has a tentative reservation, the CPU 110 transmits to the customer terminal 300 via the communication interface 160 that the tentative reservation cannot be made.

The number of tentatively reserved seats for the designated store in the store information data 121 is updated, and the number of vacant seats is also updated (step S118).

The CPU 110 tells that a new tentative reservation has been made to the store-side terminal 200 associated with the store where the tentative reservation has been made via the communication interface 160, the nickname of the user who made the tentative reservation, and each seat. Push notifications such as information indicating whether or not the person is seated, information indicating whether or not the person is tentatively reserved, the time when the tentative reservation is made, the time until the tentative reservation becomes invalid, and information indicating whether or not the person is vacant (step S120). ..

The CPU 210 of the store-side terminal 200 according to the present embodiment executes the following processing. With reference to FIG. 26, the CPU 210 of the store-side terminal 200 receives information from the server 100 via the communication interface 260 (step S252).

The CPU 210 outputs a voice for notifying that a tentative reservation has been made from the speaker 270 (step S254).

The CPU 210 of the store-side terminal 200 causes the display 230 to display a screen as shown in FIG. 31 based on the information from the server 100. The CPU 210 displays the vacant seat 230G, the sitting seat 230H, and the tentatively reserved seat 230J on the display 230 in different colors and shapes. It is preferable that the CPU 210 displays the nickname of the customer, the time until the tentative reservation becomes invalid, and the like on the tentatively reserved seat on the display 230.

As a result, the person in charge of the store can confirm whether or not the customer who made the tentative reservation is the person who made the tentative reservation by listening to the nickname when the customer who made the tentative reservation comes to the store. When the person in charge of the store touches the seat for the nickname (step S258), the CPU 210 of the store terminal 200 changes the display to the seated state (step S260).

When the transmission button 220E is pressed via the operation unit 240, the CPU 210 tells the server 100 via the communication interface 260 whether all seats are currently seated, vacant, or tentatively reserved. The indicated information is transmitted (step S262). The CPU 210 is a seat that has changed from a vacant state to a sitting state, a seat that has changed from a sitting state to a vacant state, or a seat that has changed from a tentatively reserved state to a sitting state. The seat ID and the ON / OFF of the seating flag may be transmitted to the server 100 only with respect to.

In addition, also in this embodiment, it is configured so that it becomes invalid when a predetermined time elapses after the tentative reservation is made. More specifically, with reference to FIG. 35, the CPU 210 refers to the user information data 123, and a predetermined time, for example, 5 minutes or 10 minutes, has elapsed from the time of the tentative reservation for each tentative reservation. Whether or not it is determined (step S132).

When a predetermined time, for example, 5 minutes or 10 minutes has elapsed from the tentative reservation time, the CPU 210 deletes the tentative reservation information from the user information data 123 (step S134).

The CPU 210 turns off the tentative reservation flag of the seat designated in the tentative reservation of the seat vacant seat information data 122 (step S135).

The CPU 210 reduces the number of tentatively reserved seats related to the designated store in the store information data 121 to increase the number of vacant seats (step S136).

The CPU 210 displays vacant seats, sitting seats, and tentatively reserved seats in different colors and shapes on the store sketch data based on the store sketch data and seating vacant seat information data 122. WEB page data for this is created (step S137).

The CPU 110 transmits to the store-side terminal 200 via the communication interface 160 that the tentative reservation has become invalid and the created WEB page data to the customer-side terminal 300 (step S138).

As a result, the CPU 210 of the store-side terminal 200 outputs a voice from the speaker 270 to the effect that the tentative reservation has been invalidated, displays it on the display 230, or changes the display form of the tentative reservation seat on the screen of the display 230 to an empty seat. Change to the display format.
<Eighth Embodiment>

In the above embodiment, the user can make a tentative reservation at only one store at a time. However, the user may be able to make a tentative reservation at the same time in a predetermined number of stores, for example, three at that time.

Alternatively, a tentative reservation may be made to a plurality of stores at the same time by charging each time the tentative reservation is made for one person. In this case, as shown in FIG. 36, the user information data 123 stores the total amount of billing and the like for each user registered in this service.

In this case, for example, when registering a tentative reservation in step S116 or step S117 of FIG. 25, the CPU 110 charges a predetermined amount for each seat. Alternatively, in step S134 of FIG. 27, when the tentative reservation becomes invalid, the CPU 110 charges a predetermined amount for each seat.

Alternatively, only paying members may be able to make tentative reservations for up to a plurality of stores at the same time, for example, up to three stores. In this case, as shown in FIG. 36, the user information data 123 stores a paid member flag and the like for each user registered in this service.

Then, for example, in step S116 of FIG. 25, the free member confirms whether or not another store is tentatively reserved, and the paid member confirms whether or not the limit of the number of stores that can be tentatively reserved is exceeded.

Alternatively, only paid members may be able to make tentative reservations, and free members may only be able to view vacant seat information and seating information. In this case, for example, in step S116 of FIG. 25, the CPU 110 can view the vacant seat information and the seating information on the customer side terminal 300 via the communication interface 160 for the free member, but cannot make a tentative reservation. Send a message. The CPU 110 confirms that the number of stores that can make a tentative reservation is not exceeded for paying members.
<9th embodiment>

In addition, the CPU 210 of the store-side terminal 200 may accept a predetermined time until the tentative reservation becomes invalid via the operation unit 240 and register it in the server 100. For example, in the store information data 121, as shown in FIG. 37, a period during which the tentative reservation is valid, that is, a period until the tentative reservation becomes invalid is stored for each store.

In this case, the server 100 also includes information for displaying the period during which the provisional reservation for each store is valid in step S106 of FIG. 6 and step S106 of FIG. 19 on the WEB page. As a result, the CPU 310 of the customer-side terminal 300 displays the number of vacant seats, the number of seated seats, the number of tentative reservations, and the tentative reservations valid for each store, as shown in FIG. 38. Period can be displayed.
<10th Embodiment>

In addition, (1) non-members (2) registered members (temporary reservations can be made) (3) members selected by the store may be classified. In addition, (1) non-members can only view vacant seat information. (2) Registered members can make tentative reservations. (3) Members selected by the store can make tentative reservations without registering as members.

In addition, it is preferable that the presence or absence of billing and the amount of money at the time of tentative reservation can be set for each store. The store may be able to freely set whether or not to charge the tentative reservation and the amount of money according to the entire store, the date and time, the time zone, or the customer.

Further, it is preferable that the store-side terminal 200 blinks or sounds an alarm sound in response to a notification from the server 100 when a tentative reservation is made. Then, it is preferable that the store side terminal 200 displays information indicating whether the person who made the tentative reservation is (1) a non-member, (2) a registered member, or (3) a member selected by the store side. For example, the color of the number of reserved people is changed or the display position of the number of reserved people is changed according to the member type. The information of the user who made the tentative reservation such as the membership type will not be displayed after a predetermined time or after the time set by the store has elapsed.

Further, it is preferable that the store-side terminal 200 can accept the input of the message to the customer-side terminal 300 or the user and transmit it to the customer-side terminal 300. For example, the store-side terminal 200 transmits a message such as "There are vacant seats after one hour" to the customer-side terminal.

Further, regarding the display of the customer side terminal 300, the store side terminal 200 provides the member with a "key" for viewing the store information, displays that the store is "full", and stores information. You can select "private" etc.
<11th Embodiment>

Other devices may perform part or all of the roles of each device of the network system 1 of the above embodiment. For example, another device may play a part or all of the roles of the server 100, the store-side terminal 200, and the customer-side terminal 300, or a plurality of devices may play a part or all of the roles of each of these devices. You may share it with.

Specifically, the server 100 may be realized by a plurality of devices on the cloud.

Alternatively, a part of the processing of the server 100 may be carried out by the CPU 310 of the customer side terminal 300 executing an application program stored in the memory 320. For example, the CPU 310 of the customer-side terminal 300 receives the number of vacant seats and the number of seats in a plurality of stores from the server 100 via the communication interface 360, calculates the vacancy rate by itself, or from a store with many vacant seats. The store information may be rearranged in order, and then the screen shown in FIG. 3 may be displayed.

Further, a part of the processing of the server 100 may be carried out by the CPU 210 of the store-side terminal 200 executing an application program stored in the memory 220.
<Summary>

In the above embodiment, a store-side terminal that accepts input of vacant seat information or seating information in the current store and a server that transmits vacant seat information or seating information in the current store based on the information from the store-side terminal. A network system is provided that includes a customer-side terminal that displays vacant seat information or seating information in the current store based on information from the server.

Preferably, the server causes the customer terminal to display the vacant seat information or the seating information in the current store regarding the plurality of stores based on the information from the plurality of store terminals.

Preferably, the server displays the current vacant seat information or seating information in the store in order from the store with the highest percentage of vacant seats in the store, or in order from the store with the largest number of vacant seats in the store. Display on the customer terminal.

Preferably, the server transmits vacant seat information or seating information for each type of seat in the current store based on the information from the store side terminal, and the customer side terminal transmits the vacant seat information or seating information for each type of seat in the current store, and the customer side terminal is based on the information from the server in the current store. Display vacant seat information or seating information for each type of seat.

Preferably, the server accepts a tentative reservation for a seat in the store from the customer side terminal.

Preferably, the server changes the tentative reservation to the seated state when it receives the seating information from the store terminal, and invalidates the tentative reservation when a predetermined time elapses without receiving the tentative reservation.

Preferably, the server accepts the designation of a predetermined time from the store-side terminal.

Preferably, the server sets the predetermined time when the user of the customer terminal is a paid member longer than the predetermined time when the user of the customer terminal is a free member.

Preferably, the server accepts tentative reservations for only one store at a time for each user of the customer terminal.

Preferably, the server accepts tentative reservations for a plurality of stores at the same time for each user of the customer terminal.

Preferably, the server sets the number of stores that can make a tentative reservation when the user of the customer terminal is a paid member to be larger than the number of stores that can make a tentative reservation when the user of the customer terminal is a free member. do.

Preferably, the server accepts a tentative reservation when the user of the customer terminal is a paid member, and provides vacant seat information or seating information without accepting the tentative reservation when the user of the customer terminal is a free member. ..

Preferably, the server charges the user of the customer terminal when the tentative reservation is made.

Preferably, the server charges the user of the customer terminal when the tentative reservation is invalidated.

In the above embodiment, the step of receiving the vacant seat information or the seating information in the current store from the store side terminal and the vacant seat information or the seating in the current store in response to the request from the customer side terminal. An information processing method including a step of providing information about information to a customer-side terminal is provided.

It should be considered that the embodiments disclosed this time are exemplary in all respects and not restrictive. The scope of the present invention is shown not by the above description but by the scope of claims, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

1: Network system 100: Server 110: CPU
120: Memory 121: Store information data 122: Seat vacant seat information data 123: User information data 140: Operation unit 160: Communication interface 200: Store side terminal 210: CPU
220: Memory 230: Display 240: Operation unit 250: Touch panel 260: Communication interface 270: Speaker 280: Microphone 300: Customer terminal 310: CPU
320: Memory 330: Display 340: Operation unit 350: Touch panel 360: Communication interface 370: Speaker 380: Microphone

Claims (15)

A store terminal that accepts input of vacant seat information or seating information in the current store, and
A server that transmits vacant seat information or seating information in the current store based on the information from the store terminal, and
A network system including a customer-side terminal that displays vacant seat information or seating information in the current store based on information from the server. The network system according to claim 1, wherein the server displays vacant seat information or seating information in the current store regarding a plurality of stores on the customer side terminal based on information from the plurality of store side terminals. The server provides the current vacant seat information or seating information in the store in order from the store with the highest ratio of vacant seats in the store, or in order from the store with the largest number of vacant seats in the store. The network system according to claim 2, which is displayed on a side terminal. The server transmits vacant seat information or seating information for each type of seat in the current store based on the information from the store side terminal.
The network system according to any one of claims 1 to 3, wherein the customer-side terminal displays vacant seat information or seating information for each type of seat in the current store based on the information from the server. The network system according to any one of claims 1 to 4, wherein the server receives a tentative reservation for a seat in the store from the customer-side terminal. The server changes the tentative reservation to the seated state when it receives the seating information from the store-side terminal for the seat being tentatively reserved, and invalidates the tentative reservation when a predetermined time elapses without receiving the seating information. The network system according to claim 5. The network system according to claim 6, wherein the server receives a designation of the predetermined time from the store-side terminal. The server according to claim 7, wherein the server sets the predetermined time when the user of the customer terminal is a paying member longer than the predetermined time when the user of the customer terminal is a free member. Network system. The network system according to any one of claims 5 to 8, wherein the server accepts provisional reservations for only one store at a time for each user of the customer-side terminal. The network system according to any one of claims 5 to 8, wherein the server accepts provisional reservations for a plurality of stores at the same time for each user of the customer-side terminal. The server sets the number of stores that can make a tentative reservation when the user of the customer side terminal is a paid member to be larger than the number of stores that can make a tentative reservation when the user of the customer side terminal is a free member. The network system according to any one of claims 5 to 8. The server accepts the tentative reservation when the user of the customer terminal is a paid member, and does not accept the tentative reservation when the user of the customer terminal is a free member. The network system according to any one of claims 5 to 8, which is provided. The network system according to any one of claims 6 to 10, wherein the server charges the user of the customer terminal when a tentative reservation is made. The network system according to claim 7, wherein the server charges the user of the customer terminal when the provisional reservation is invalidated. Information processing method on the server
The step of receiving information about the current vacant seat information or seating information in the store from the store terminal,
An information processing method including a step of providing information on vacant seat information or seating information in a current store to the customer side terminal in response to a request from the customer side terminal.

Images