JP2021149383A - Management device, management method and program - Google Patents

Abstract

To provide a management device, a management method and a program that make a transport service easily available to users.SOLUTION: In a management system in which a first and second communication terminals, one or more vehicles and a management device can communicate via a network, the management device includes a front processing unit, an acquisition unit, a vehicle determination unit, and a route determination unit. The front processing unit is provided with a reception unit and an information providing unit. The reception unit is configured to receive a call signal output by the first communication terminal used by a first user. The acquisition unit is configured to acquire identification information on the first communication terminal and information on an input situation of mechanical input means operated upon calling on the basis of the received call signal. The vehicle determination unit is configured to identify a destination of the first user on the basis of the acquired identification information, and the information on the input situation, and determine a vehicle allowing for transporting the first user to the destination. The information providing unit is configured to create various information (an image, voice or the like) to be provided to the first and second communication terminals and the vehicle, and provide the created information via the network.SELECTED DRAWING: Figure 5

Description

The present invention relates to management devices, management methods, and programs.

As a service using a vehicle, an invention relating to a pick-up service using an autonomous driving vehicle in which a driver does not ride is disclosed (Patent Document 1).

JP-A-2019-79462

In this type of service, the user activates an application installed on a high-performance communication terminal to create and create a transportation request including user information, boarding point, getting-off point, planned number of boarding people, desired boarding time, etc. By sending the transportation request to the management center, the management center assigns vehicles that meet the conditions of the transportation request. However, users who use low-performance communication terminals or users who are unfamiliar with the operation of communication terminals may not be able to create the above-mentioned transportation request, and as a result, may not be able to use the transportation service. ..

Aspects of the present invention have been made in consideration of such circumstances, and one of the objects of the present invention is to provide a management device, a management method, and a program capable of facilitating the use of transportation services by users. do.

The management device, management method, and program according to the present invention have adopted the following configurations.
(1): The management device according to one aspect of the present invention is a management device that manages a service that provides a user with a vehicle capable of autonomously traveling without the driver getting on the vehicle, and is used by the first user. A reception unit that receives a call signal called by the first communication terminal, identification information about the first communication terminal based on the call signal received by the reception unit, and mechanical input means operated at the time of calling. The first user's destination is specified based on the acquisition unit that acquires the information on the input status, the identification information acquired by the acquisition unit, and the information on the input status, and the first user reaches the specified destination. It is a management device including a vehicle determination unit that determines a vehicle that can transport a user.

(2): In the aspect of (1) above, the registration unit for registering the destination in association with the input status by the mechanical input means provided in the first communication terminal is further provided.

(3): In the aspect of (2) above, the registration unit is the machine based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user. It enables registration of a destination associated with an input status by an expression input means.

(4): In any one of the above (1) to (3), when the vehicle determination unit determines a vehicle capable of transporting the first user, the position information of the vehicle and the vehicle are described. The estimated arrival time of the vehicle is determined based on the position information of the first communication terminal, and the information regarding the determined estimated arrival time is transmitted to the first communication terminal.

(5): In the aspect of (4) above, a vehicle capable of transporting the first user after the call state due to the call signal called by the first communication terminal used by the first user is disconnected. Is further provided with an information providing unit that calls the first communication terminal and provides information on the estimated arrival time.

(6): In the aspect of (5) above, the information providing unit generates a machine voice signal for notifying information including the scheduled arrival time, and transmits the generated machine voice signal to the first communication terminal. It is a thing.

(7): In the embodiment of (3) above, when the boarding of the first user is not detected even after a predetermined time has elapsed since the vehicle arrived at the boarding point of the first user, the first user. (1) It further includes a usage status management unit that notifies the second communication terminal of information indicating that the user is not on board.

(8): In the aspect of (7) above, the usage status management unit does not disembark the first user even after a predetermined time has elapsed since the vehicle arrived at the disembarkation point of the first user. In this case, the second communication terminal is notified of information indicating that the first user does not get off.

(9): In the management method according to another aspect of the present invention, the computer receives a call signal called by the first communication terminal used by the first user, and the first call signal is based on the received call signal. 1 The identification information of the communication terminal and the information regarding the input status of the mechanical input means operated at the time of calling are acquired, and the destination of the first user is based on the acquired identification information and the information regarding the input status. Is a management method for determining a vehicle capable of transporting the first user to the specified destination and autonomously traveling without the driver getting on the vehicle.

(10): The program according to another aspect of the present invention causes a computer to receive a call signal called by a first communication terminal used by a first user, and the program is based on the received call signal. The identification information of the first communication terminal and the information regarding the input status of the mechanical input means operated at the time of calling are acquired, and based on the acquired identification information and the information regarding the input status, the first user It is a program that specifies a destination and determines a vehicle that can transport the first user to the specified destination and can autonomously travel without the driver getting on the vehicle.

According to the above aspects (1) to (10), it is possible to facilitate the use of the transportation service by the user.

It is a block diagram of the management system 1 including the management device 400. It is a block diagram of the 1st communication terminal 100. It is a block diagram of the 2nd communication terminal 200. It is a block diagram of the vehicle 300. It is a block diagram of the management device 400. It is a figure which shows an example of the content of the user information 472. It is a figure which shows an example of the content of the destination registration information 474. It is a figure which shows an example of the contents of the transportation request list information 476. It is a figure which shows an example of the contents of the usage situation management table 478. It is a figure which shows an example of the contents of the transportation schedule information 480. It is a sequence diagram which shows the flow of the registration process by the management system 1 of embodiment. It is a figure which shows an example of the image IM1 for registering a destination. It is a sequence diagram which shows the flow of a series of processing when the transportation service is used from the 1st communication terminal 100.

Hereinafter, embodiments of the management device, management method, and program of the present invention will be described with reference to the drawings. The management device of the embodiment manages, for example, a vehicle transportation service. The transportation service is, for example, a service in which a driver drives a vehicle that can autonomously travel without getting on the vehicle and transports the user by vehicle in a designated section. The designated section is, for example, a section designated by a user who gets on a vehicle or another user. The section is, for example, a section from the boarding point to the getting-off point (destination).

[overall structure]
FIG. 1 is a configuration diagram of a management system 1 including a management device 400. The management system 1 includes a first communication terminal 100 and a second communication terminal 200 used by the user, one or more vehicles 300, and a management device 400. These components can communicate with each other via the network NW. The network NW includes the Internet, WAN (Wide Area Network), LAN (Local Area Network), telephone line, public line, dedicated line, provider device, wireless base station and the like. The management system 1 may include a plurality of first communication terminals 100 and second communication terminals 200.

[First communication terminal]
FIG. 2 is a configuration diagram of the first communication terminal 100. The first communication terminal 100 is a terminal used by the first user U1, and is, for example, a communication terminal having lower performance than a communication terminal having high functionality such as a smartphone. The first communication terminal 100 has at least a call function. The first communication terminal 100 may be, for example, a mobile terminal or a fixed telephone such as a home telephone. The first user U1 includes, for example, a user who is unfamiliar with the operation of the communication terminal in place of (or in addition to) the user who uses the first communication terminal 100. The first user U1 is, for example, an elderly person or a child.

The first communication terminal 100 includes, for example, a terminal-side communication unit 110, a mechanical switch 120, a display 130, a speaker 140, a microphone 150, a position acquisition unit 160, an output control unit 170, and a terminal-side storage unit. It is equipped with 180. The position acquisition unit 160 and the output control unit 170 are realized, for example, by executing a program (software) by a hardware processor such as a CPU (Central Processing Unit). In addition, some or all of these components are hardware (circuits) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), GPU (Graphics Processing Unit), etc. It may be realized by the part; including circuitry), or it may be realized by the cooperation of software and hardware. The program may be stored in advance in a storage device such as an HDD (Hard Disk Drive) or a flash memory (a storage device including a non-transient storage medium), or a removable storage device such as a DVD or a CD-ROM. It is stored in a medium (non-transient storage medium), and may be installed in the storage device of the first communication terminal 100 by mounting the storage medium in a drive device, a card slot, or the like. The mechanical switch 120 is an example of a “mechanical input means”.

The terminal-side storage unit 180 may be realized by the above-mentioned various storage devices, EEPROM, ROM, RAM, or the like. The terminal-side storage unit 180 stores, for example, dial information 182, programs, and various other information. The dial information 182 is, for example, information in which the input status of the mechanical switch 120 is associated with the telephone number of the other party to be called. The mechanical switch 120 includes, for example, physical push buttons (eg, speed dial buttons, function buttons), switches, keys (eg, numeric keypad, cursor keys), rotary dials, and the like. In addition, the input status includes, for example, a situation in which a specific push button is pressed, a situation in which a plurality of buttons or keys are pressed in a predetermined order, a rotation dial corresponding to a specific number, and the like. May be included. Further, the terminal-side storage unit 180 may store the recorded data of the voice of the other party of the call and the information received from the management device 400.

The terminal-side communication unit 110 uses, for example, the network NW to communicate with the second communication terminal 200, the vehicle 300, the management device 400, and other external devices. Further, the terminal-side communication unit 110 may perform various controls for making a call with the second communication terminal 200 or the management device 400 via the telephone line. Various controls for making a call include, for example, outgoing call control, incoming call control, connection control, voice transmission / reception control, connection state disconnection control, and the like.

The display 130 is, for example, an LCD (Liquid Crystal Display), an organic EL (Electro Luminescence) display, or the like. The display 130 displays various information in the embodiment under the control of the output control unit 170. The speaker 140 outputs the voice of the other party of the call or the voice (recorded voice) stored in the terminal side storage unit 180 under the control of the output control unit 170. The microphone 150 receives the voice input of the first user U1.

The position acquisition unit 160 acquires the position information of the first communication terminal 100 by, for example, a GPS (Global Positioning System) device (not shown) built in the first communication terminal 100. The position information may be, for example, two-dimensional map coordinates or latitude / longitude information. Further, when the first communication terminal 100 is a fixed telephone, the position acquisition unit 160 may acquire the address of the building in which the fixed telephone is installed. In this case, the position acquisition unit 160 acquires the address information stored in, for example, the terminal side storage unit 180.

The output control unit 170 makes a call to a communication partner corresponding to the telephone number input by the mechanical switch 120, accepts a call from the other party communication terminal for which a call request has been made, and transmits / receives voice information. , Control is performed to realize a call between the user of the first communication terminal 100 and the other party. Further, the output control unit 170 controls the content and display mode of the image to be displayed on the display 130 and the content and output mode of the sound to be output to the speaker 140. Further, the output control unit 170 may transmit the position information acquired by the position acquisition unit 160 to the vehicle 300 or the management device 400 at a predetermined cycle or a predetermined timing.

[Second communication terminal]
FIG. 3 is a configuration diagram of the second communication terminal 200. The second communication terminal 200 is, for example, a terminal used by the second user U2, and is a terminal having higher performance than the first communication terminal 100, such as a smartphone. The second user U2 is, for example, a registrant registered in association with the first user U1 in the management device 400. The second user U2 is, for example, a highly reliable user such as a guardian, an underwriter, a family member, or an administrator of the first user U1. Further, the second user U2 may be a highly reliable institution such as a hospital, police, or school. Further, it is assumed that the second user U2 is a user who is more accustomed to the operation of the communication terminal than the first user U1.

The second communication terminal 200 includes, for example, a terminal-side communication unit 210, an input unit 220, a display 230, a speaker 240, a microphone 250, a position acquisition unit 260, an application execution unit 265, and an output control unit 270. , A terminal-side storage unit 280 is provided. The application execution unit 265 and the output control unit 270 are realized by, for example, a hardware processor such as a CPU executing a program (software). Further, some or all of these components may be realized by hardware such as LSI, ASIC, FPGA, GPU (including circuit section; circuitry), or realized by collaboration between software and hardware. May be done. The above-mentioned program may be stored in advance in a storage device (a storage device including a non-transient storage medium) such as an HDD or a flash memory of the second communication terminal 200, or a DVD, a CD-ROM, or a memory card. It is stored in a detachable storage medium such as, etc., and even if the storage medium (non-transient storage medium) is installed in the storage device of the second communication terminal 200 by being installed in a drive device, a card slot, or the like. good.

The terminal-side storage unit 280 may be realized by the above-mentioned various storage devices, EEPROM, ROM, RAM, or the like. The terminal-side storage unit 280 stores, for example, a vehicle use application 282, a program, and various other information.

The terminal-side communication unit 210 uses, for example, the network NW to communicate with the first communication terminal 100, the vehicle 300, the management device 400, and other external devices. Further, the terminal-side communication unit 210 may perform various controls for making a call with the first communication terminal 100 or the management device 400 via the telephone line.

The input unit 220 accepts the input of the second user U2 by operating various keys, buttons, or the like, for example. The display 230 is, for example, an LCD, an organic EL display, or the like. The input unit 220 may be integrally configured with the display 230 as a touch panel. The display 230 displays various information according to the embodiment under the control of the output control unit 270. The speaker 240 outputs a predetermined sound under the control of the output control unit 270, for example. The microphone 250 receives the voice input of the second user U2, for example, under the control of the output control unit 270. The position acquisition unit 260 acquires the position information of the second communication terminal 200 by a GPS device (not shown) built in the second communication terminal 200.

The application execution unit 265 is realized by executing the vehicle use application 282 stored in the terminal side storage unit 280. The vehicle use application 282 relates to user registration in the management device 400, destination registration in the first communication terminal 100 and its own device (second communication terminal 200), and the usage status of the transportation service by the first user U1. This is an application program for acquiring information and outputting it from the display 230 or the speaker 240 via the output control unit 270. For example, the vehicle use application 282 downloaded from an external device via the network NW is installed in the second terminal device 200.

The output control unit 270 controls the content and display mode of the image to be displayed on the display 230 and the content and output mode of the sound to be output to the speaker 240 under the control of the application execution unit 265. Further, the output control unit 270 may transmit the position information acquired by the position acquisition unit 260 to the vehicle 300 or the management device 400 at a predetermined cycle or a predetermined timing. Further, the output control unit 270 may control, for example, transmission / reception of various information for realizing a call with a communication partner.

[vehicle]
FIG. 4 is a configuration diagram of the vehicle 300. The vehicle 300 includes, for example, a monitoring unit 310, a communication device 320, a navigation device 330, a vehicle sensor 337, an HMI (Human Machine Interface) 338, a vehicle interior monitoring device 340, an authentication device 342, and a driving force output. It includes a device 360, a brake device 362, a steering device 364, a door lock device 366, and an automatic operation control unit 370.

The monitoring unit 310 is, for example, a camera that images the space outside the vehicle 300, a radar or LIDAR (Light Detection and Ranging) that has a detection range outside the vehicle 300, and an object recognition that performs sensor fusion processing based on these outputs. Including equipment and the like. The monitoring unit 310 estimates the types of objects (particularly vehicles, pedestrians, and bicycles) existing around the vehicle 300, and outputs the information of the position and speed to the automatic driving control unit 370.

The communication device 320 is, for example, a wireless communication module for connecting to a network NW or directly communicating with another vehicle, a first communication terminal 100, a second communication terminal 200, or the like. The communication device 320 performs wireless communication based on, for example, Wi-Fi, DSRC (Dedicated Short Range Communications), Bluetooth (registered trademark), and other communication standards. As the communication device 320, a plurality of communication devices 320 may be prepared according to the intended use. Further, the communication device 320 may perform various controls for making a call with the first communication terminal, the second communication terminal 200, and the management device 400 via the telephone line.

The navigation device 330 includes, for example, a navigation HMI 332, a GNSS (Global Navigation Satellite System) receiver 334, and a navigation control device 336. The navigation HMI 332 includes, for example, a touch panel display device, a speaker, a microphone, and the like. The GNSS receiver 334 positions its own position (position of the vehicle 300) based on the radio waves arriving from the GNSS satellite. The navigation control device 336 includes, for example, a CPU and various storage devices, and controls the entire navigation device 330. Map information (navigation map) is stored in the storage device. A navigation map is a map that expresses roads with nodes and links. The navigation device 330 uses the communication device 320 to upload position information indicating the positioned position to the management device 400. The location information is uploaded periodically, for example, in milliseconds to seconds.

The vehicle sensor 337 includes a vehicle speed sensor that detects the speed of the vehicle 300, an acceleration sensor that detects the acceleration, a yaw rate sensor that detects the angular velocity around the vertical axis, an orientation sensor that detects the direction of the vehicle 300, and the like. Further, the vehicle sensor 337 may include a position sensor that detects the position of the vehicle 300. The position sensor may be, for example, a GNSS receiver 334 or another GPS device.

The HMI 338 is an interface device for exchanging information with a user inside or outside the vehicle interior. The HMI 338 includes, for example, input / output interfaces such as a display device, a speaker, a touch panel, buttons, a mouse, and a keyboard. The HMI 338 may be provided on the instrument panel, for example, or may be provided for each seat in the vicinity of the front of each seat in the vehicle interior.

The vehicle interior monitoring device 340 includes, for example, a vehicle interior camera, an infrared sensor, and the like that image the space inside the vehicle interior. The vehicle interior monitoring device 340 detects the presence or absence of a user on board, boarding or disembarking of the user, the number of passengers, and the like based on the image captured by the camera and the infrared sensor. The monitoring result by the vehicle interior monitoring device 340 may be output to the automatic driving control unit 370, or may be uploaded to the management device 400 by the communication device 320.

The authentication device 342 is a device for confirming that the user who intends to get on the vehicle 300 is a legitimate user (authentication of the user). The legitimate user is, for example, a user who has an agreement with the management device 400 for boarding. The authentication device 342 may be any device as long as it has an authentication function, such as a short-range wireless communication device, a biometric authentication device, and a password input device. The authentication device 342 transmits, for example, the input authentication information to the management device 400, and acquires the authentication result from the management device 400. The authentication device 342 outputs the authentication result to the automatic operation control unit 370 when the acquired authentication result is a legitimate user, executes various processes in the transportation service, and performs authentication when the user is not a legitimate user. Notify the user of the failure and control not to execute the transportation service.

The driving force output device 360 outputs a traveling driving force (torque) for the vehicle to travel to the driving wheels. The driving force output device 360 includes, for example, a combination of an internal combustion engine, a motor, a transmission, and the like, and a power ECU (Electronic Control Unit) that controls them. The power ECU controls the above configuration according to the information input from the automatic operation control unit 370 or the information input from the operation operator (not shown).

The brake device 362 includes, for example, a brake caliper, a cylinder that transmits flood pressure to the brake caliper, an electric motor that generates flood pressure in the cylinder, and a brake ECU. The brake ECU controls the electric motor according to the information input from the automatic operation control unit 370 or the information input from the operation operator so that the brake torque corresponding to the braking operation is output to each wheel. The brake device 362 may include a mechanism for transmitting the hydraulic pressure generated by the operation of the brake pedal included in the operation operator to the cylinder via the master cylinder as a backup. The brake device 362 is not limited to the configuration described above, and is an electronically controlled hydraulic brake device that controls the actuator according to the information input from the automatic operation control unit 370 to transmit the oil pressure of the master cylinder to the cylinder. May be good.

The steering device 364 includes, for example, a steering ECU and an electric motor. The electric motor, for example, applies a force to the rack and pinion mechanism to change the direction of the steering wheel. The steering ECU drives the electric motor according to the information input from the automatic operation control unit 370 or the information input from the operation operator to change the direction of the steering wheel.

The door lock device 366 locks or unlocks the door provided in the vehicle 300 by controlling the door lock control unit 384 described later. The door lock device 366 may include a mechanism for automatically opening and closing the door.

The automatic operation control unit 370 executes various controls related to the transportation service. For example, the automatic driving control unit 370 controls one or both of steering or acceleration / deceleration of the vehicle 300 based on a transportation schedule or the like without depending on the operation of an occupant to execute driving control in automatic driving.

The automatic driving control unit 370 includes, for example, a route travel control unit 372, a boarding / alighting position search unit 374, a user recognition unit 376, a boarding / alighting control unit 380, an HMI control unit 390, a usage control unit 392, and a storage unit. It is equipped with 394. The boarding / alighting control unit 380 includes, for example, a stop / start control unit 382 and a door lock control unit 384. Of these components, the components other than the storage unit 394 are realized, for example, by executing a program (software) by a hardware processor such as a CPU. Some or all of these components may be realized by hardware such as LSI, ASIC, FPGA, GPU (including circuit part; circuitry), or realized by collaboration between software and hardware. May be good. The program may be stored in advance in a storage device such as an HDD or a flash memory (a storage device including a non-transient storage medium), or a removable storage medium such as a DVD or a CD-ROM (non-transient). It is stored in a sex storage medium), and may be installed in the storage device by mounting the storage medium in the drive device. The storage unit 394 is realized by, for example, an HDD, a DVD, a RAM, a flash memory, or the like. Information such as various information and programs for providing a transportation service is stored in the storage unit 394.

The route travel control unit 372 controls, for example, the driving force output device 360, the brake device 362, and the steering device 364 so that the vehicle 300 travels on the route based on the transportation schedule received from the management device 400. The route information (travel schedule, etc.) is received from the management device 400 by the communication device 320. The route information includes information on the boarding position and the getting-off position for each user. For example, the route travel control unit 372 applies the route acquired from the management device 400 to the high-precision map information, and determines the recommended lane in which the vehicle 300 should travel on the route. The high-precision map information is more accurate than the map information held by the navigation device 330, and includes, for example, information such as road width, slope, curvature, and signal position for each lane. The recommended lane is a lane determined in order to efficiently travel on the route based on a standard such as moving to the left lane before turning left at an intersection or the like. The high-precision map information may be stored in, for example, the storage unit 394, or may be acquired from the management device 400.

Then, the route travel control unit 372 automatically travels the vehicle 300 so as to avoid contact with an object whose position and speed are input from the monitoring unit 310, while traveling in the recommended lane in principle. The route travel control unit 372 generates a target track on which the vehicle 300 will travel in the future. The target trajectory includes, for example, a velocity element. For example, the target track is expressed as a series of points (track points) to be reached by the vehicle 300. The track point is a point to be reached by the vehicle 300 for each predetermined mileage, and separately, the target speed and target acceleration for each predetermined sampling time (for example, about 0 commas [sec]) are the target track. Generated as part. Further, the track point may be a position to be reached by the vehicle 300 at the sampling time for each predetermined sampling time. In this case, the information of the target velocity and the target acceleration is expressed by the interval of the orbital points. The boarding / alighting control unit 380 also has the same function.

The boarding / alighting position search unit 374 refers to the input information from the monitoring unit 310, the high-precision map information stored in the storage unit 394, and the boarding position and the boarding / alighting position included in the information such as the transportation schedule acquired from the management device 400. At the position, the vehicle 300 is stopped to search for a stop position (boarding / alighting position) at which the user can get on or off. The boarding / alighting position search unit 374 searches for a boarding / alighting position based on recognizable white lines and yellow lines on the road, road signs, road widths, presence / absence of sidewalks and guardrails, etc. based on input information from the monitoring unit 310. decide.

The user recognition unit 376 recognizes the user who is about to get on the vehicle 300 based on the input information from the monitoring unit 310. For example, the user recognition unit 376 attempts to get on the vehicle 300 by inputting the image of the camera included in the monitoring unit 310 into a model that can be learned by machine learning and can determine the "user who is trying to get on". Recognize the users who are.

The stop / start control unit 382 of the boarding / alighting control unit 380 performs deceleration control and steering control for stopping the vehicle 300 at the boarding / alighting position searched and determined by the boarding / alighting position search unit 374, and from the boarding / alighting position toward the roadway. It performs deceleration control and steering control for starting the vehicle 300.

The door lock control unit 384, for example, when the vehicle 300 stops at the boarding / alighting position and the authentication device 342 obtains information that the user has been successfully authenticated, the door of the predetermined door of the door lock device 366. Unlock the lock (key). Further, the door lock control unit 384 locks the door lock of a predetermined door of the door lock device 366 after the user gets on the vehicle 300 and before the vehicle 300 is started by the stop / start control unit 382. do. Further, the door lock control unit 384 unlocks the door lock of a predetermined door of the door lock device 366 when the user approaching the stopped vehicle 300 is the user who is about to get on the vehicle. Control may be performed.

The HMI control unit 390 controls the HMI 338 so as to output various information to the user, and controls the HMI 338 and other devices so as to reflect the instruction from the user received by the HMI 338.

The usage control unit 392 controls to provide the transportation service to the user based on the control information transmitted from the management device 400. For example, the usage control unit 392 prohibits the user from driving or limits the in-vehicle devices that can be used during the transportation service.

[Management device]
FIG. 5 is a configuration diagram of the management device 400. The management device 400 includes, for example, a communication unit 410, a front processing unit 420, a registration unit 430, an acquisition unit 435, an authentication unit 440, a vehicle determination unit 445, a route determination unit 450, and a usage status management unit 455. A payment processing unit 460 and a storage unit 470 are provided. The front processing unit 420 includes, for example, a reception unit 422 and an information providing unit 424. Of these components, the components other than the storage unit 470 are realized, for example, by executing a program (software) by a hardware processor such as a CPU. Some or all of these components may be realized by hardware such as LSI, ASIC, FPGA, GPU (including circuit part; circuitry), or realized by collaboration between software and hardware. May be good. The program may be stored in advance in a storage device such as an HDD or a flash memory (a storage device including a non-transient storage medium), or a removable storage medium such as a DVD or a CD-ROM (non-transient). It is stored in a sex storage medium), and may be installed in the storage device by mounting the storage medium in the drive device. The storage unit 470 is realized by, for example, a DVD, a RAM, a flash memory, or the like. The storage unit 470 stores, for example, user information 472, destination registration information 474, transportation request list information 476, usage status management table 478, transportation schedule information 480, map information 482, and information such as programs.

The communication unit 410 is, for example, a network card for connecting to the network NW. The communication unit 410 communicates with the first communication terminal 100, the second communication terminal 200, the vehicle 300, and other external devices via the network NW. Further, the communication unit 410 may perform various controls for making a call with the first communication terminal 100 and the second communication terminal 200.

The reception unit 422 receives information on user registration, information on destination registration, and the like transmitted from the second communication terminal 200 of the second user U2 via the communication unit 410. Further, the reception unit 422 receives the transportation request by the first communication terminal 100 and the second communication terminal 200 via the communication unit 410, and registers it as one record of the received transportation request list information 476. For example, the reception unit 422 receives a call signal called by the first communication terminal 100, and causes the communication unit 410 to execute control for making a call based on the received call signal.

The information providing unit 424 generates various information (for example, images and sounds) to be provided to the first communication terminal 100, the second communication terminal 200, and the vehicle 300, and provides the generated information via the network NW. For example, the information providing unit 424 generates a voice including a response to a transportation request from the first communication terminal 100, and outputs the generated voice to the first communication terminal 100. In this case, the information providing unit 424 may generate a machine voice signal including the answer. The machine voice signal is a signal artificially generated by human voice by, for example, processing such as voice synthesis. Further, when the information providing unit 424 provides information after the call state with the first communication terminal 100 is once disconnected, the information providing unit 424 makes a call by the callback function to the first communication terminal 100, and includes a reply to the transportation request. Audio may be output. The callback function is, for example, a function for making a call from the management device 400 side to the first communication terminal 100, which has been in a call state, and then re-entering the call state with the first communication terminal 100.

Further, the information providing unit 424 may generate an image that can be displayed on the display 130 of the first communication terminal 100 or the display 230 of the second communication terminal 200, and provide the generated image. The generated image includes, for example, an image including a response to a transportation request and an image for inputting various information.

In addition, the information providing unit 424 provides the second communication terminal 200 with information to the second user U2 by transmitting the information to the second communication terminal 200 in cooperation with the application program of the second communication terminal 200. You may let me. The form of providing information to the second communication terminal 200 is not limited to this, and may be provided in the form of e-mail or a web page. Further, the information providing unit 424 may provide the map information 482 to the vehicle 300 or transmit the information for outputting the information to the HMI 338 of the vehicle 300 to the vehicle 300.

The registration unit 430 registers various information in the user information 472 and the destination registration information 474 based on the user registration and the destination registration information received by the reception unit 422.

FIG. 6 is a diagram showing an example of the contents of the user information 472. The user information 472 indicates, for example, whether or not the authentication information that identifies the user has a predetermined relationship with the name, gender, age, address, occupation, emergency contact information, model information, and other users. The information to be shown is associated with it. The authentication information includes, for example, a user ID, a password, and the like, which are identification information that identifies the user. In addition, the authentication information may include biometric authentication information such as fingerprint information and iris information. The model information is the model information of the communication terminal used by the user of the user ID. The model information includes, for example, information on the type and number of mechanical switches that can be used as the type of input status, and identification information that identifies the first communication terminal 100 or the second communication terminal 200. The predetermined relationship is, for example, a relationship between a guardian and a protected person. Possible guardians are, for example, parents, grandfathers, grandmothers, uncles, aunts, employers, etc., and potential guardians are, for example, children, grandchildren, nephews, nieces, employees, etc. The prescribed relationship is not limited to the relationship between the guardian and the protected person, but the person who becomes the guardian such as family, friends, couples, identity underwriter and identity underwriter, manager and managed person, etc. other than the above is trusted. Any relationship may be used as long as it is a high-ranking person. In the figure, the user with the user ID "0001" is an elderly person (for example, age 70 years or older), and has a protected relationship with the user with the user ID "0002". On the other hand, the user with the user ID "0002" is a child (adult family) of the user with the user ID "0001", and "as a user having a predetermined relationship with the first user who gets on the vehicle". This is an example of a "registered registrant (second user)" registered in advance. Each item of the user information 472 is registered at the time of subscribing to the service managed by the management device 400.

FIG. 7 is a diagram showing an example of the contents of the destination registration information 474. The destination registration information 474 includes, for example, a telephone number, a guardian ID as identification information for identifying the guardian, an input status of the mechanical switch 120, a destination, a destination location information, and the like with respect to the user ID. Are associated with each other. The telephone number is the telephone number of the communication terminal used by the user of the user ID. The guardian ID is identification information that identifies the guardian of the user ID. The destination and the destination position information are registered in association with the input status. In the example of FIG. 7, the registration information of the destination for the first communication terminal 100 is registered, but the registration information of the destination for the second communication terminal 200 may be stored. In this case, the destination registration information 474 may be registered as a destination according to the input status of the GUI (Graphical User Interface) switch displayed on the display 230 of the second communication terminal 200 by the vehicle use application 282.

For example, the registration unit 430 accepts registration or change of user information or destination information via the vehicle use application 282 of the second communication terminal 200. Therefore, the registration unit 430 registers the user information of the first user U1 and the second user U2 based on the information received by the second terminal device 200. Then, the registration unit 430 is based on a destination registration request from the second communication terminal 200 used by the second user (registrant) U2 registered in association with the first user U1. 1 It is possible to register a destination associated with an input status by the mechanical switch 120 of the communication terminal 100. As a result, the second user U2 can be made to register the user including the first user U1, and the first user U1 can be prevented from performing an erroneous registration by an unfamiliar operation. .. Further, the second user U2 can easily manage the destination of the first user U1. Further, by associating the input status of the mechanical switch with the destination in advance with the destination registration information 474, even the first user U1 who is unfamiliar with the operation of the communication terminal can easily operate the transportation service. Can be used.

Further, the registration unit 430 registers the transportation request from the first communication terminal 100 or the second communication terminal 200 received by the reception unit 422 in the transportation request list information 476. FIG. 8 is a diagram showing an example of the contents of the transportation request list information 476. The transportation request list information 476 is, for example, information in which a passenger ID, a guardian ID, a boarding point, a disembarking point, a desired boarding time, and a transportation determined flag are associated with an applicant ID. The applicant ID is, for example, the user ID of the user (applicant) who sent the transportation request. The passenger ID is the user ID of the user (passenger) who gets on the vehicle 300, and the guardian ID is, for example, the user ID of the guardian when the passenger is a protected person. The boarding point is the start point of the transportation section, and the disembarkation point is the end point of the transportation section. The transportation decided flag is, for example, a flag indicating whether or not transportation is decided by the vehicle determination unit 445. In the figure, "1" indicates that transportation has been decided, and "0" indicates that transportation has not been decided. .. A set of an applicant ID, a passenger ID, a guardian ID, a boarding point, a disembarking point, a desired boarding time, and a transportation determined flag related to one transportation request are referred to as a record. A transport request is any form of information that contains the content required for a record to be generated. The transport request may be generated based on the information acquired by the acquisition unit 435.

For example, the registration unit 430 generates a transportation request from the information acquired from the first communication terminal 100 by the acquisition unit 435, and registers the generated transportation request in the transportation request list information 476. The acquisition unit 435 obtains the identification information of the first communication terminal 100 and the information regarding the input status of the mechanical switch 120 operated at the time of calling based on the call signal from the first communication terminal 100 received by the reception unit 422. get. The identification information here is, for example, the telephone number (source telephone number) of the first communication terminal 100 or the user ID of the first user U1 who uses the first communication terminal 100. In addition, the acquisition unit 435 acquires the position information of the first communication terminal 100. The registration unit 430 specifies the position information of the first communication terminal 100 as a boarding point, and refers to the telephone number and the input status of the destination registration information 474 based on the source telephone number and the input status of the mechanical switch 120. Then, the guardian ID and the location information of the destination associated with the matched telephone number and the input status are acquired. The registration unit 430 specifies the acquired location information of the destination as a drop-off point. In addition, the registration unit 430 identifies the acquired user ID as an applicant ID and a passenger ID, and generates a transportation request including an applicant ID, a passenger ID, a guardian ID, a boarding point, and a disembarking point.

When the transportation request is registered by the second user terminal 200, the input image for inputting each item of the transportation request list information 476 is displayed on the display 230 by the vehicle use application 282. The vehicle use application 282 receives the information of each item input from the input unit 220 using the image displayed by the second user U2, generates a transportation request, and transmits the generated transportation request to the management device 400. .. Therefore, the registration unit 430 can register the transportation request received from the second communication terminal 200 as it is in the transportation request list information 476.

In addition to acquiring each of the above-mentioned information, the acquisition unit 435 acquires the position information of the second communication terminal 200. In addition, the acquisition unit 435 acquires position information and information on the usage status from each of the one or more vehicles 300, and stores the acquired information in the usage status management table 478. FIG. 9 is a diagram showing an example of the contents of the usage status management table 478. In the usage status management table 478, for example, vehicle information, usage status, the current position of the vehicle 300, and an occupant ID that identifies a user riding in the vehicle 300 are associated with the vehicle ID. The vehicle information includes, for example, information on the color and model of the vehicle 300, the vehicle number, and the like. The usage status includes, for example, identification information for identifying a status used for a transportation service and a availability status not used by a user. In addition, when it is used for a transportation service, it may include information for identifying whether the vehicle is moving to a boarding point or a disembarking point. In addition, the occupant ID may include information on the user who is on board and the user who is scheduled to board the vehicle. Further, the acquisition unit 435 may acquire the monitoring result by the vehicle interior monitoring device 340 from the vehicle 300.

The authentication unit 440 authenticates the user at the start of using the transportation service or at the timing of receiving the authentication request from the vehicle 300. For example, the authentication unit 440 generates an authentication image for inputting authentication information such as a user ID and a password when the management device 400 is accessed from the second communication terminal 200, and the generated image is used as the second communication terminal. Whether or not information matching the authentication information is stored by referring to the user information 472 stored in the storage unit 470 based on the authentication information input on the 200 and using the displayed image. It is determined whether or not to permit the use of the transportation service. For example, the authentication unit 440 permits the use of the service when the information matching the authentication information is included in the user information 472, and refuses the use of the service when the matching information is not included. Perform the process for making a new registration.

Further, the authentication unit 440 receives the authentication information from the user who gets on the vehicle 300 in cooperation with the authentication device 342 mounted on the vehicle 300, performs the authentication, and transmits the authentication result to the vehicle 300.

The vehicle determination unit 445 determines one vehicle from the plurality of vehicles 300 for the record whose transportation decision flag is "0" (transportation undecided) among the records registered in the transportation request list information 476. Then, the transportation schedule of the user by the determined vehicle is determined. Further, the vehicle determination unit 445 performs different vehicle determination processing depending on whether the user is the first user U1 or the second user U2. For example, the vehicle determination unit 445 refers to the user information 472 based on the applicant ID or the passenger ID included in the record of the transportation request, and first uses it from the model information included in the user information 472 and a predetermined relationship. It is determined whether it is the person U1 or the second user U2. Further, the vehicle determination unit 445 determines that the user ID is the first user U1 when the user ID is stored in the guardian ID included in the record of the transportation request, and the user ID is stored in the guardian ID. If not, it may be determined that the user is the second user U2.

For example, when the user is the first user U1, the vehicle determination unit 445 refers to the usage status management table 478, and among the vehicles whose usage status is vacant, the current position is set to the boarding position included in the transportation request. The closest vehicle or the vehicle that can reach the boarding position earliest is determined as the transport vehicle. In addition, the vehicle determination unit 445 transports the vehicle closest to the boarding point or the vehicle scheduled to pass the earliest, including the vehicle being used by another user, when there is a vehicle capable of ride sharing. It may be decided as a vehicle.

When the user is the second user U2, the vehicle determination unit 445 refers to the usage status management table 478, and among the vehicles whose usage status is vacant, the desired boarding time whose current position is included in the transportation request. The vehicle that can reach the boarding position at the time closest to is determined as the transport vehicle. In addition, when there is a vehicle capable of ride sharing, the vehicle determination unit 445 selects a vehicle that can arrive at the boarding position at the time closest to the desired boarding time, including the vehicle being used by another user. , May be determined as a transport vehicle.

Further, the vehicle determination unit 445 generates a transportation schedule for the determined vehicle 300, and registers the generated schedule as transportation schedule information 480. FIG. 10 is a diagram showing an example of the contents of the transportation schedule information 480. The transportation schedule information 480 is generated for each vehicle ID and operating day, for example. The transportation schedule information 480 is, for example, information in which information such as a boarding / alighting point, an estimated arrival time, information indicating boarding / alighting, and a user ID of a user getting on / off is arranged in chronological order. In the example of FIG. 10, the transportation schedule on the usage date “2020/04/30” of the vehicle ID “V001” is shown. If the transportation request does not include the desired time of boarding, the vehicle determination unit 445 will board the vehicle 300 based on the current position of the vehicle 300, which is the transportation vehicle, and the boarding position included in the transportation request. Calculate the time to arrive at the position (estimated arrival time). For example, the vehicle determination unit 445 calculates the estimated arrival time by dividing the distance from the current position of the vehicle 300 to the boarding position by the speed information based on the legal speed of the traveling path. Further, the vehicle determination unit 445 may adjust the estimated arrival time according to the road shape of the travel path from the current position to the boarding position, the number of traffic lights in the travel section, and the like, and the weather acquired from an external device via the network NW. Information and traffic information near the road (traffic jam information, accident information, etc.) may be acquired, and the estimated arrival time may be adjusted based on the acquired information. Further, the vehicle determination unit 445 may adjust the scheduled arrival time based on the travel time from the current position to the boarding position obtained by statistical machine learning processing using the past travel history, for example. Further, the vehicle determination unit 445 determines the estimated arrival time by adding the above-mentioned estimated arrival time to the current time, for example.

In addition, when the transportation request includes the desired boarding time, the vehicle determination unit 445 determines the estimated arrival time in the case of boarding based on the desired boarding time, and determines the traffic information on the day and the legal speed information, etc. To determine the estimated arrival time when getting off.

The vehicle determination unit 445 uses the information providing unit 424 to request information about the estimated arrival time (or estimated arrival time) and information about the vehicle 300 (for example, vehicle information such as color, vehicle type, and vehicle number) as a response to the transportation request. Send to the communication terminal where there was. Further, in the case of a transportation request from the first communication terminal 100, the vehicle determination unit 445 not only transmits the information regarding the reply to the first communication terminal 100, but also first uses the first communication terminal 100 as a user. It may be transmitted to the second communication terminal 200 of the second user U2 who is the guardian of the user U1. As a result, the second user U2 can be made aware that the first user U2 has used the transportation service. Further, in addition to the above information, the vehicle determination unit 445 may transmit the transportation schedule and the route determined by the route determination unit 450 to the second communication terminal 200. As a result, the second user U2 can grasp the destination and the transportation schedule.

After determining the transportation vehicle and the schedule, the vehicle determination unit 445 stores "1" indicating that the transportation has been decided in the transportation decision flag of the record of the corresponding transportation request. Further, the vehicle determination unit 445 reprocesses the request for which the transport vehicle cannot be determined due to the usage status of the vehicle or the like even after the vehicle determination process described above is performed, after a predetermined time.

The route determination unit 450 determines the route to be traveled by the vehicle 300 based on the transportation schedule based on the transportation schedule information 480 and the map information 482, and transmits the route information to the vehicle 300 using the communication unit 410. Further, the route determination unit 450 may cause the information providing unit 424 to transmit information on the transportation schedule and the route to the second communication terminal 200. The function of the routing unit 450 is the same as that of the existing navigation system. The map information 482 is, for example, information in which the road shape is expressed by a link indicating a road and a node connected by the link. Further, the map information 482 includes, for example, information on the center of the lane, information on the boundary of the lane, and the like. Further, the map information 482 may include road information, traffic regulation information, address information (address / zip code), facility information, telephone number information, and the like. The map information 482 may be updated at any time by the communication unit 410 communicating with another device. The map information 482 includes, for example, high-precision map information.

The usage status management unit 455 manages the usage status of the vehicle 300 when the transportation service is executed. For example, the usage status management unit 455 detects the boarding of the first user U1 even after a predetermined time has elapsed after arriving at the boarding point of the first user U1 based on the monitoring result of the vehicle interior monitoring device 340. If not, the information providing unit 424 is made to generate information (notification content) indicating that the first user U1 is not on board, and the information is generated by the second use, which is the guardian of the first user U1. The second communication terminal 200 of the person U2 is made to transmit. As a result, the second user U2 can be made to know that the first user U1 is not on board, and the second user U2 can directly contact the first user U1 or the first user U1. Can be encouraged to go looking for.

Further, the usage status management unit 455 determines that the first user U1 has not disembarked from the vehicle 300 even after a predetermined time has elapsed since the vehicle interior monitoring device 340 has arrived at the disembarkation point. , The information providing unit 424 is made to generate information (notification content) indicating that the first user U1 is not getting off, and the generated information is used as the second user U2 who is the guardian of the first user U1. 2 It may be transmitted to the communication terminal 200. As a result, the second user U2 can be made aware that the first user U1 will not get off, or can be urged to pick up the vehicle 300.

The payment processing unit 460 performs processing for collecting usage fees from users. For example, the payment processing unit 460 cooperates with a credit card or electronic money management server to collect usage fees from users. For example, the payment processing unit 460 calculates the usage fee (billed amount) based on the usage fee based on the mileage, the mileage, and the like. Further, when the transportation service is a membership-based flat-rate service such as a subscription, the payment processing unit 460 performs payment processing of the usage fee at a predetermined timing (for example, monthly or yearly).

[Processing sequence]
Hereinafter, a series of processing flows by the management system 1 of the embodiment will be described. In the following, as the processing by the management system 1 of the embodiment, mainly the registration processing of the destination for the first communication terminal 100 and the processing when the transportation service is used from the first communication terminal 100 will be mainly described. do. FIG. 11 is a sequence diagram showing a flow of registration processing by the management system 1 of the embodiment. In the example of FIG. 11, processing using the first communication terminal 100, the second communication terminal 200, and the management device 400 will be described.

In the example of FIG. 11, in order to register the first user U1 and the second user U2 who use the first communication terminal 100, the second user U2 causes the user from the second communication terminal 200 to the management device 400. Make a registration request (step S100). The management device 400 receives a user registration request from the second communication terminal 200, receives information about the first user U1 and the second user U2, and registers the received information in the user information 472 (step S102). ). In the process of step S102, when the registration unit 430 of the management device 400 receives the user registration request, the second communication terminal displays an image for inputting each item of the user information 472 in cooperation with the vehicle use application 282. It is displayed on the display 230 of the 200, and each information input using the displayed image is acquired. Next, the management device 400 transmits the completion of registration to the second communication terminal 200 (step S104).

Next, the second user U2 requests the registration of the destination to the mechanical input means of the first communication terminal 100 via the second communication terminal 200 (step S110). The management device 400 receives the destination registration request from the second communication terminal 200, receives the destination registration information, and registers the received information in the destination registration information 474 (step S112). In the process of step S112, when the registration unit 430 of the management device 400 receives the destination registration request, the information providing unit 424 generates an image for inputting each item of the destination registration information 474, and the vehicle use application. In cooperation with 282, the generated image is displayed on the display 230 of the second communication terminal 200.

FIG. 12 is a diagram showing an example of the image IM1 for registering the destination. The display mode such as the layout and display contents of the image IM1 is not limited to the following examples. The image IM1 shown in FIG. 12 includes, for example, a destination setting area A11 and a switch display area A12 as a destination registration screen. The destination setting area A11 includes, for example, an input area for a user ID and a caller's telephone number, an input status setting area for the mechanical switch 120, and a party to be called by a telephone line when the mechanical switch 120 is operated. It includes a destination telephone number, a destination name, and an input area for destination location information. For example, when registering a destination for the first communication terminal 100, the user ID of the first user U1 is input to the user ID, and the first communication used by the first user U1 is used for the calling telephone number. The telephone number of the terminal 100 is input. When registering a destination for the second communication terminal 200, the user ID of the second user U2 who is the registrant is input to the user ID, and the second user U2 uses the caller telephone number. The telephone number of the second communication terminal 200 to be used is input. Hereinafter, it will be described as assuming that the destination is registered for the first communication terminal 100.

For example, the registration unit 430 refers to the user ID and emergency contact information of the user information 472 using the input user ID and telephone number, and based on the model information included in the matching user information, the registration unit 430 refers to the user ID and the emergency contact information. The input status of the mechanical switch that can be used as a function such as speed dial is acquired, and the list of the acquired input status is displayed in a selectable manner by a combo box or the like. As a result, the second user U2 can easily select the input status of the mechanical switch. In the telephone number input area, for example, the telephone number of a management device (for example, management device 400) such as a business operator providing a transportation service is input. When the company that provides the transportation service is specified, the telephone number is also specified, so that the telephone number input area does not have to be provided. The address information of the destination is input in the destination location information input area. Further, when the destination is input, the registration unit 430 refers to the map information 482 using the input destination name, and uses the address and latitude / longitude information associated with the matching destination name as the destination. It may be displayed in the position information input area.

The switch display area A12 includes, for example, the icon IC 11 and the icon IC 12. The icon IC 11 is a GUI switch (OK button shown in FIG. 12) that accepts the management device 400 to register the destination based on the information input to the destination setting area A11. The icon IC 12 is a GUI switch (CANCEL button shown in FIG. 12) that accepts cancellation of registration of the destination in the management device 400.

In the example of FIG. 12, when the selection of the icon IC 11 is accepted, the registration unit 430 registers the input information in the destination registration information 474. Further, when the selection of the icon IC 12 is accepted, the registration unit 430 does not register the destination. In the following, it is assumed that the destination has been registered.

Returning to FIG. 11, when the destination registration process is completed, the management device 400 transmits the information regarding the input status of the registered mechanical switch 120 and the destination associated with the input status to the first communication terminal 100. Transmit (step S114). The first communication terminal 100 stores the information regarding the input status and the destination of the mechanical switch received from the management device 400 in the terminal side storage unit 180 as dial information 182 (step S116). After the registration is completed, the first communication terminal 100 transmits information indicating that the registration is completed to the management device 400 (step S118). When the management device 400 receives the information indicating that the dial registration is completed from the first communication terminal 100, the management device 400 transmits the information indicating that the registration of the destination is completed to the second communication terminal 200 (step S120). This completes the processing of this sequence. In the present embodiment, instead of the processes of steps S114 to S118 described above, the second user U2 may directly operate the first communication terminal 100 to store the dial information 182 in the terminal side storage unit 180. good. In this case, after the process of step S112 is completed, the management device 400 transmits information prompting the second communication terminal 200 to directly operate the first communication terminal 100 to perform dial registration.

By the above-mentioned processing, the first user U1 can make the second user U2 perform various registrations for using the transportation service by using the first communication terminal 100 without performing the registration processing by himself / herself. .. In addition, the second user U2 can easily register the destination using the image provided by the management device 400, and can manage the destination of the first user U1.

FIG. 13 is a sequence diagram showing a series of processing flows when the transportation service is used from the first communication terminal 100. In the example of FIG. 11, processing using the first communication terminal 100, the second communication terminal 200, the vehicle 300, and the management device 400 will be described.

In the example of FIG. 13, when the first communication terminal 100 receives any of the input statuses of the mechanical switch 120 registered in the dial information 182 (step S200), it associates with the received input status. The calling process for calling the telephone number of the other party is performed (step S202). In the example of FIG. 13, it is assumed that the telephone number of the management device 400 is used for call control. When the management device 400 receives the call signal from the first communication terminal 100, the management device 400 acquires the position information of the first communication terminal 100, the caller's telephone number, and the input status of the selected mechanical switch (step). S204). Next, the management device 400 specifies the position information of the first communication terminal 100 as the boarding position, and refers to the destination registration information 474 based on the source telephone number and the type of the selected mechanical switch. The disembarkation position (destination) is specified (step S206). Here, the management device 400 may generate a transportation request based on the specified information or the like and register it in the transportation request list information 476.

Next, the management device 400 determines the vehicle to be transported based on the transportation request with reference to the usage status management table 478 (step S208), and the estimated arrival time (or the estimated arrival time) of the boarding position from the current position of the determined vehicle 300. Estimated time of arrival) is determined (step S210). Next, the management device 400 generates a machine voice signal including information regarding the determined estimated arrival time, and transmits the generated machine voice signal to the first communication terminal 100 in the call state (step S212). As a result, the first user U1 hears a voice message such as "The scheduled arrival time is 10:20" or "I will arrive in 10 minutes" by the machine voice signal from the management device 400. Therefore, the expected arrival time can be easily grasped. The management device 400 may generate a machine voice signal including information about the vehicle 300 to be used and transmit it to the first communication terminal 100. Further, the management device 400 may generate an image including information on the estimated arrival time and information on the vehicle 300 and transmit it to the first communication terminal 100. By displaying the image on the display 130 of the first communication terminal 100, it is possible to prevent the first user U1 from forgetting the expected arrival time and information about the vehicle.

In addition, in the processing of steps S208 to S212, if the vehicle cannot be determined even after the predetermined time has elapsed, the management device 400 may say, for example, "Please hang up once. We will contact you as soon as the vehicle is determined." A machine voice signal such as the above may be generated and transmitted to the first communication terminal 100. In this case, the management device 400 performs a callback process from the management device 400 to the first communication terminal 100 at the timing when the transportation vehicle and the estimated arrival time are determined, and notifies the estimated arrival time and the like by a machine voice signal. As a result, it is possible to prevent the first user U1 from waiting for a long time at the telephone port.

Next, the management device 400 generates a transportation schedule for the determined vehicle (transport vehicle) (step S214). The generated transportation schedule is transmitted to the vehicle 300 (step S216). In addition, the management device 400 may transmit information regarding the transportation schedule to the second communication terminal 200 (step S218). As a result, the second user U2 refers to the information sent from the management device 400, so that the first user U1 has used the transportation service, and the specific contents of the transportation service (for example, the boarding / alighting point). And usage time, etc.) can be easily grasped.

The vehicle 300 moves to the boarding position by automatic driving based on the transportation schedule received from the management device 400 (step S220). Next, when the vehicle 300 arrives near the boarding position (position within a predetermined distance from the predetermined position), the vehicle 300 stops and waits for the first user U1 to board (step S222). Next, when the vehicle 300 cannot detect the boarding of the first user U1 even after a predetermined time has elapsed since it arrived, the management device 400 provides information indicating that the first user U1 is not boarding. (Step S224).

When the management device 400 receives information from the vehicle 300 indicating that the first user U1 is not on board, the management device 400 generates a notification content indicating that the first user U1 is not on board (step S226). The generated notification content is transmitted to the second terminal device 200 (step S228).

When the vehicle 300 detects that the first user U1 has boarded, the vehicle 300 automatically moves to the disembarkation position (step S230), and after arriving at the disembarkation position, outputs information prompting the first user U1 to disembark (step S230). Step S232). Here, if the first user U1 does not get off even after a predetermined time has passed since the arrival (when the detection of the first user U1 continues), the first user U1 does not get off. Information indicating the above is transmitted to the management device 400 (step S234).

When the management device 400 receives information from the vehicle 300 indicating that the first user U1 does not get off, the management device 400 generates a notification content indicating that the first user U1 does not get off (step S236), and the generated notification. The content is transmitted to the second terminal device 200 (step S238).

When the disembarkation is completed, the management device 400 performs a payment process related to the transportation service (step S240). Specifically, the management device 400 calculates the usage fee for this transportation and transmits the calculated usage fee to the second communication terminal 200 (step S242). The second communication terminal 200 pays the usage fee by electronic money or the like, and transmits information indicating that the payment is completed to the management device 400 (step S244). As a result, a series of processes by the transportation service of the embodiment is completed. Instead of the processing of steps S240 to S244, the usage fee may be presented by the HMI 338 while the first user U1 is on board, and the first user U1 may be made to pay.

When the transportation service is used from the second communication terminal 200, in the process shown in FIG. 13, the management device 400 receives the input status of the GUI switch from the second communication terminal 200 instead of the mechanical switch and transports the service. The request may be generated, or the transportation request may be received directly via the vehicle use application 282. When transmitting a transportation request via the vehicle use application 282, a network NW other than the telephone line may be used. Further, the management device 400 determines the transportation vehicle based on the transportation request, and then transmits the machine voice signal, the image information, and the like including the information on the estimated arrival time and the transportation schedule to the second communication terminal 200. For the subsequent processing, the same processing as that shown in FIG. 13 is performed.

According to the embodiment described above, the management device 400 is a management device 400 that manages a service that provides a user with a vehicle 300 that can autonomously travel without the driver getting on the vehicle, and is a first communication used by the first user U1. The reception unit 422 that receives the call signal called by the terminal 100, the identification information about the first communication terminal 100 based on the call signal received by the reception unit 422, and the input of the mechanical switch 120 operated at the time of the call. The destination of the first user U1 is specified based on the acquisition unit 435 that acquires the information on the situation, the identification information acquired by the acquisition unit 435, and the information on the input status, and the first user reaches the specified destination. By providing a vehicle determination unit 445 that determines a vehicle that can be transported, it is possible to facilitate the use of the transportation service by the user.

Specifically, according to the embodiment, since the destination of the first user U1 is specified as the registered destination according to the input status of the mechanical input means of the first communication terminal 100, the first use It is possible to prevent a person from being transported to a place other than the registered destination. Therefore, the second user U2 can make the first user U1 use the transportation service with more peace of mind. Further, according to the embodiment, since the second user U2 can register not only the destination of the second communication terminal 200 but also the destination of the first communication terminal 100, the present invention relates to the destination registration work. The burden can be reduced and a more user-friendly transportation service can be provided.

The embodiment described above can be expressed as follows.
It is a management device that manages services that provide users with vehicles that can be autonomously driven without the driver getting on.
A storage device that stores programs and
With a hardware processor,
When the hardware processor executes the program,
Accepts the call signal issued by the first communication terminal used by the first user,
Based on the received call signal, the identification information of the first communication terminal and the information regarding the input status of the mechanical input means operated at the time of the call are acquired.
The destination of the first user is specified based on the acquired identification information and the information regarding the input status.
A vehicle that can transport the first user to the specified destination and that can autonomously travel without the driver getting on the vehicle is determined.
A management system configured to be.

Although the embodiments for carrying out the present invention have been described above using the embodiments, the present invention is not limited to these embodiments, and various modifications and substitutions are made without departing from the gist of the present invention. Can be added.

For example, the first communication terminal 100 may include an application execution unit like the second communication terminal 200. In this case, for the first communication terminal 100, for example, application software (Web application) used from a network NW such as the Internet may be used instead of the vehicle use application 282. Since the Web application is stored in a Web server or the like on the network NW and operates on the Web server, the load on the communication terminal is small. Therefore, even the first communication terminal 100, which has lower performance than the second communication terminal 200, can execute the application. The Web application includes, for example, a transportation request generation and transmission function among the functions provided by the vehicle use application 282. In addition, the Web application may have a function of user registration and destination registration. As a result, the second user U2 can also perform user registration and destination registration using the first communication terminal 100.

Further, in the above-described embodiment, instead of specifying the boarding position included in the transportation request in association with the position information of the communication terminal, the boarding position is set in advance by the user (for example, a virtual stop position). You may do it.

In addition, some or all of the components of the management device 400 in the embodiment may be mounted on the vehicle 300, and some or all of the components of the vehicle 300 may be mounted on the management device 400. .. Further, the vehicle 300 of the embodiment may be a remote-controlled vehicle that is remotely controlled from a remote location. In this case, the vehicle 300 transmits various information acquired by the monitoring unit 310 to the external device by the communication device 320. The external device generates (or reproduces) an image showing the surrounding situation of the vehicle 300 based on various received information and presents it to the remote operator. At this time, in order to cover the delay due to communication, the image or the like may be corrected by the look-ahead process. The remote operator operates the driving operator based on the presented image. The operation performed on the driving operator is transmitted to the vehicle 300, and the vehicle 300 travels based on the received operation.

1 ... management system, 100 ... first communication terminal, 110, 210 ... terminal side communication unit, 120 ... mechanical switch, 130, 230 ... display, 140, 240 ... speaker, 150, 250 ... microphone, 160, 260 ... position Acquisition unit, 265 ... App execution unit, 170, 270 ... Output control unit, 180, 280 ... Terminal side storage unit, 300 ... Vehicle, 310 ... Monitoring unit, 320 ... Communication device, 330 ... Navigation device, 337 ... Vehicle sensor, 338 ... HMI, 340 ... Vehicle interior monitoring device, 342 ... Authentication device, 360 ... Driving force output device, 362 ... Brake device, 364 ... Steering device, 366 ... Door lock device, 370 ... Automatic operation control unit, 372 ... Route driving Control unit, 374 ... Boarding / alighting position search unit, 376 ... User recognition unit, 380 ... Boarding / alighting control unit, 390 ... HMI control unit, 392 ... Usage control unit, 394,470 ... Storage unit, 410 ... Communication unit, 420 ... Front Processing department, 422 ... Reception department, 424 ... Information provision department, 430 ... Registration department, 435 ... Acquisition department, 440 ... Authentication department, 445 ... Vehicle determination department, 450 ... Route determination department, 455 ... Usage status management department, 460 ... Payment processing department

Claims (10)

It is a management device that manages services that provide users with vehicles that can be autonomously driven without the driver getting on.
A reception unit that receives a call signal called by the first communication terminal used by the first user, and a reception unit that receives the call signal.
An acquisition unit that acquires identification information regarding the first communication terminal based on a call signal received by the reception unit and information regarding the input status of the mechanical input means operated at the time of calling.
Vehicle determination that identifies the destination of the first user based on the identification information acquired by the acquisition unit and the information regarding the input status, and determines the vehicle that can transport the first user to the specified destination. Department and
A management device equipped with. A registration unit for registering a destination in association with an input status by a mechanical input means provided in the first communication terminal is further provided.
The management device according to claim 1. The registration unit is a destination associated with an input status by the mechanical input means based on a registration request from a second communication terminal used by a registrant who is registered in association with the first user. Allows you to register
The management device according to claim 2. When the vehicle determination unit determines a vehicle capable of transporting the first user, the vehicle determination unit determines the estimated arrival time of the vehicle based on the position information of the vehicle and the position information of the first communication terminal. Information on the determined estimated arrival time is transmitted to the first communication terminal.
The management device according to any one of claims 1 to 3. When a vehicle capable of transporting the first user is determined after the call state due to the call signal issued by the first communication terminal used by the first user is disconnected, the first communication terminal is used. Further provided with an information providing unit that calls and provides information on the estimated arrival time.
The management device according to claim 4. The information providing unit generates a machine voice signal for notifying information including the scheduled arrival time, and transmits the generated machine voice signal to the first communication terminal.
The management device according to claim 5. Information indicating that the first user is not on board when the boarding of the first user is not detected even after a predetermined time has elapsed since the vehicle arrived at the boarding point of the first user. Is further provided with a usage status management unit for notifying the second communication terminal.
The management device according to claim 3. The usage status management unit does not allow the first user to disembark when the first user does not disembark even after a predetermined time has elapsed since the vehicle arrived at the disembarkation point of the first user. Notify the second communication terminal of the information indicating
The management device according to claim 7. The computer
Accepts the call signal issued by the first communication terminal used by the first user,
Based on the received call signal, the identification information of the first communication terminal and the information regarding the input status of the mechanical input means operated at the time of the call are acquired.
The destination of the first user is specified based on the acquired identification information and the information regarding the input status.
A vehicle that can transport the first user to the specified destination and that can autonomously travel without the driver getting on the vehicle is determined.
Management method. On the computer
Accepts the call signal issued by the first communication terminal used by the first user,
Based on the received call signal, the identification information of the first communication terminal and the information regarding the input status of the mechanical input means operated at the time of the call are acquired.
The destination of the first user is specified based on the acquired identification information and the information regarding the input status.
To determine a vehicle capable of transporting the first user to the specified destination and autonomously traveling without the driver getting on the vehicle.
program.

Images