JP2021117944A - Notification system, notification method, and notification program - Google Patents

Abstract

To provide a notification system, a notification method, and a notification program capable of notifying work instruction according to an emergency event to a worker handling the emergency event immediately after an occurrence of the emergency event.SOLUTION: A notification system 1 includes: an emergency phenomenon determination unit P1 for determining whether or not an emergency phenomenon occurred based on outside information Si; a work instruction output unit P2 for outputting work instruction information associated with a type of the emergency phenomenon according to the determination result; and a notification destination determination unit P3 for determining notification destination of a work instruction according to the type of the emergency phenomenon or the work instruction information.SELECTED DRAWING: Figure 2

Description

The present invention relates to a notification system, a notification method, and a notification program.

Conventionally, a notification system that creates a report and notifies when anomalous data is detected based on the output of a sensor is disclosed. For example, International Publication No. 2014/136965 is based on a periodic report creation unit that creates a periodic report that displays the operating status of a work machine within a predetermined period for each predetermined period based on the output of the sensor, and a periodic report creation unit based on the output of the sensor. An emergency report creation unit that creates an emergency report when abnormal data indicating an abnormality in the work machine is detected, and an important report creation unit that creates an important report when predictive data indicating a sign of abnormality is detected based on the output of the sensor. A management server for a work machine having a periodic report delivery destination, an emergency report delivery destination, and a distribution unit for delivering important reports to the periodic report delivery destination, the emergency report delivery destination, and the important report delivery destination, which are set in advance for each of the periodic report, the emergency report, and the important report, is disclosed.

International Publication No. 2014/136965

However, in the conventional notification system, for example, in a facility such as a store, a person who receives a notification indicating the occurrence of a sudden event with a particularly high urgency examines the work contents for dealing with the sudden event and consults with the worker. There is a concern that it will take time to contact and it will not be possible to respond promptly to the sudden event that has occurred.

Therefore, the present invention provides a notification system, a notification method, and a notification program capable of notifying a worker who deals with a sudden event of a work instruction according to the sudden event immediately after the occurrence of the sudden event. With the goal.

The notification system according to one aspect of the present invention has a sudden event determination unit that determines whether or not a sudden event has occurred and outputs a determination result based on external information, and a type of the sudden event according to the determination result. It has a work instruction output unit that outputs work instruction information associated with the above, and a notification destination determination unit that determines a notification destination of the work instruction according to the type of the sudden event or the work instruction information.

In the notification method of one aspect of the present invention, a control device having a sudden event determination unit, a work instruction output unit, and a notification destination determination unit is prepared, and the sudden event determination unit generates a sudden event based on external information. It is determined whether or not the event has been performed, the determination result is output, the work instruction output unit outputs the work instruction information associated with the type of the sudden event according to the determination result, and the notification destination determination unit outputs the work instruction information. , The notification destination of the work instruction is determined according to the type of the sudden event or the work instruction information.

The notification program of one aspect of the present invention is a program of a sudden event determination unit that determines whether or not a sudden event has occurred based on external information and outputs a determination result, and the sudden event according to the determination result. A program of the work instruction output unit that outputs the work instruction information associated with the type of the work instruction, and a program of the notification destination determination unit that determines the notification destination of the work instruction according to the type of the sudden event or the work instruction information. Let the computer run.

The notification system according to one aspect of the present invention has a plurality of sensor units, a measurement unit that acquires a measured value by each of the sensor units, and a determination unit that makes a determination according to a determination condition based on the measured value. A determination unit that outputs a result, a sudden event determination unit that determines the occurrence of a sudden event from a combination of information of a plurality of the determination results, and work instruction information associated with the type of the sudden event according to the determination result. It has a work instruction output unit and a work instruction output unit for outputting.

According to the present invention, a notification system, a notification method, and a notification program capable of notifying a worker who deals with a sudden event of a work instruction according to the sudden event immediately after the occurrence of the sudden event is provided. Can be done.

It is explanatory drawing for demonstrating an example of the whole structure of the notification system which concerns on embodiment. It is a block diagram which shows an example of the whole structure of the notification system which concerns on embodiment. It is a block diagram which shows an example of the structure of the sensor device in the notification system which concerns on embodiment. It is a block diagram which shows an example of the structure of the attendance management device in the notification system which concerns on embodiment. It is a block diagram which shows an example of the structure of the terminal apparatus in the notification system which concerns on embodiment. It is a block diagram which shows an example of the configuration of the server in the notification system which concerns on embodiment. It is a block diagram explaining an example of the operation of the sensor device in the notification system which concerns on embodiment. It is a flowchart which shows an example of the sampling flow in the sensor device of the notification system which concerns on embodiment. It is a flowchart which shows an example of the flow of the sensor calculation processing of the logical sum condition in the sensor device of the notification system which concerns on embodiment. It is a flowchart which shows an example of the flow of the sensor calculation processing of the logical product condition in the sensor device of the notification system which concerns on embodiment. It is a flowchart which shows an example of the flow of the sudden event determination processing and work instruction output processing in the server of the notification system which concerns on embodiment. It is a figure which shows an example of the structure of the work instruction table stored in the storage part in the server of the notification system which concerns on embodiment. It is a flowchart which shows an example of the flow of the notification destination determination processing in the server of the notification system which concerns on embodiment. It is a figure which shows an example of the structure of the user table stored in the storage part in the server of the notification system which concerns on embodiment. It is explanatory drawing explaining an example of the notification destination determined by the notification destination determination process in the server of the notification system which concerns on embodiment.

Hereinafter, embodiments will be described with reference to the drawings.
(Constitution)
FIG. 1 is an explanatory diagram for explaining an example of the overall configuration of the notification system 1.

As shown in FIG. 1, the notification system 1 includes a sensor device 10, an attendance management device 20, a terminal device 30, and a server 40. The notification system 1 is an IoT system. The sensor device 10, the attendance management device 20, and the terminal device 30 are connected to the server 40 by wired communication or wireless communication via a network such as the Internet or a mobile communication network.

In the example of FIG. 1, the sensor device 10, the attendance management device 20, and the terminal device 30 are provided in facilities F1 to F3 located in different areas, and are connected to the server 40 via the Internet. Hereinafter, when all or a part of facilities F1 to F3 are shown, it is referred to as facility F. The terminal device 30 taken out of the facility F due to the user leaving work or on a business trip can be connected to the server 40 via the mobile communication network.

FIG. 2 is a block diagram showing an example of the overall configuration of the notification system 1.

As shown in FIG. 2, the sensor device 10 collects information from the outside of the sensor device 10 and outputs external information Si. The sudden event determination unit P1 determines whether or not a sudden event has occurred based on the external information Si, and outputs the determination result. The work instruction output unit P2 outputs work instruction information associated with the type of sudden event according to the determination result. The notification destination determination unit P3 determines the notification destination of the work instruction according to the type of the sudden event or the work instruction information.

Next, a more specific configuration of the notification system 1 will be described.

FIG. 3 is a block diagram showing an example of the configuration of the sensor device 10.

The sensor device 10 is attached to, for example, a wall, a ceiling, a product display shelf, a signboard, a vending machine, or the like indoors or outdoors of a facility F such as a store, and outputs external information Si collected from the outside to a server 40. In the example of facility F1, the sensor device 10 is mounted both indoors and outdoors, and in the examples of facilities F2 and F3, the sensor device 10 is mounted indoors (FIG. 1). As shown in FIG. 3, the sensor device 10 includes a communication unit 11, a sensor unit 12, a control unit 13, and a storage unit 14.

The communication unit 11 communicates with the server 40 under the control of the control unit 13.

The sensor unit 12 is provided inside and outside the sensor device 10, collects information from the outside of the sensor device 10, and outputs the information to the control unit 13. The sensor units 12a to 12e are built in the sensor device 10. The sensor units 12f to 12h are externally attached to the sensor device 10. The sensor unit 12a is a temperature sensor that measures the temperature. The sensor unit 12b is a humidity sensor that measures humidity. The sensor unit 12c is a barometric pressure sensor that measures barometric pressure. The sensor unit 12d is an acceleration sensor that measures acceleration. The sensor unit 12e is a GPS sensor that measures position information. The sensor unit 12f is an image sensor that captures an image of infrared rays or normal light. The sensor unit 12g is a rainfall sensor that measures rainfall. The sensor unit 12h is a smoke sensor that measures the amount of smoke. Hereinafter, when all or a part of the sensor units 12a to 12h is shown, it is referred to as a sensor unit 12.

The control unit 13 has a CPU capable of executing various processes and controls the sensor device 10. The function of the control unit 13 is realized by executing various programs read from the storage unit 14. The control unit 13 performs sensor calculation processing based on the information input from the sensor unit 12 to generate external information Si, and outputs the external information Si to the server 40 via the communication unit 11.

The storage unit 14 can read and write various types of information by the control unit 13. In addition to the sensor calculation unit Ps that performs sensor calculation processing, the storage unit 14 also stores sampling cycles, calculation procedures, set values, delay information, logical conditions, and ON / OFF information according to each of the sensor units 12. NS. Each of the sampling cycle, calculation procedure, set value, logical condition, and ON / OFF information can output more preferable external information Si empirically or experimentally at the time of development or after shipment of the sensor device 10. Set by the developer or user.

The sampling cycle is used for sampling based on the information collected by the sensor unit 12. The sampling period is not particularly limited, but is, for example, a period having any interval between 100 ms and 24 H.

The calculation procedure, set value, delay information, logical condition, and ON / OFF information are read by the sensor calculation process.

The calculation procedure is used to perform a calculation based on the sampling value obtained by sampling and output the calculation result. The arithmetic procedure includes, for example, differentiation, integration, moving average, and the like.

The set value is used to output the comparison result in comparison with the calculation result.

The delay information is used to delay the output of the comparison result and adjust the timing.

The logical condition includes a logical product or a logical sum for performing a logical operation with other comparison results.

The ON / OFF information is information indicating ON / OFF of the sensor calculation process. The sensor calculation process can be executed when the ON / OFF information is ON, and is stopped when the ON / OFF information is OFF.

That is, the sensor device 10 has a first sensor unit and a second sensor unit, and generates external information Si according to the information collected by the first sensor unit and the second sensor unit.

FIG. 4 is a block diagram showing an example of the configuration of the attendance / attendance management device 20.

The attendance / leaving management device 20 is provided in the facility F and manages the attendance / leaving information Ai of the user. As shown in FIG. 4, the attendance management device 20 includes a communication unit 21, an input unit 22, a control unit 23, and a storage unit 24.

The communication unit 21 communicates with the server 40 under the control of the control unit 23.

The input unit 22 outputs the attendance / leaving information Ai input by the user to the control unit 23. The attendance / leaving information Ai has, for example, a user ID, attendance status or attendance status, and input time, and these are associated with each other. Attendance information Ai may be input by an IC card, a time card, or the like.

The control unit 23 has a CPU capable of executing various processes and controls the attendance management device 20. The function of the control unit 23 is realized by executing various programs read from the storage unit 24. The control unit 23 outputs the attendance / leaving information Ai input from the input unit 22 to the server 40 via the communication unit 21.

The storage unit 24 can read and write various types of information by the control unit 23.

FIG. 5 is a block diagram showing an example of the configuration of the terminal device 30.

The terminal device 30 is, for example, a smart phone. The terminal device 30 is carried by the user. As shown in FIG. 5, the terminal device 30 includes a communication unit 31, a display unit 32, a control unit 33, a storage unit 34, and a speaker 35.

The communication unit 31 communicates with the server 40.

The display unit 32 has, for example, an LCD, an OLED, or the like, and has a display panel 32a for displaying an image input from the control unit 33, and a touch panel 32b provided superimposing on the display panel 32a for inputting instructions. The instruction input to the touch panel 32b is output to the control unit 33.

The control unit 33 has a CPU capable of executing various processes and controls the terminal device 30. The function of the control unit 33 is realized by executing various programs read from the storage unit 34. For example, when a work instruction Ws is input from the server 40 via the communication unit 31, the control unit 33 displays the work instruction Ws on the display panel 32a. The work instructions Ws may be displayed on the chat screen of the terminal device 30. Further, when there is an instruction input via the touch panel 32b, the control unit 33 transmits the instruction input to the server 40 via the communication unit 31. The user can store the sudden event information, the work instruction information, and the user information in the server 40 by inputting an instruction via the touch panel 32b.

FIG. 6 is a block diagram showing an example of the configuration of the server 40.

The server 40 has a communication unit 41, a control unit 43, and a storage unit 44. The server 40 is a control device that controls the notification system 1.

The communication unit 41 communicates with the communication units 11, 21, and 31.

The control unit 43 has a CPU capable of executing various processes and controls the server 40. The function of the control unit 43 is realized by executing various programs read from the control unit 43. For example, when the control unit 43 determines that a sudden event has occurred based on the information input from the sensor device 10 and the attendance management device 20, the control unit 43 gives a work instruction according to the sudden event to the terminal device 30 corresponding to the sudden event. Output Ws.

The storage unit 44 can read and write various types of information by the control unit 43. In the storage unit 44, in addition to various information for controlling the server 40, the work instruction table T1 and the user table T2, the sudden event determination unit P1 for performing the sudden event determination process, and the work instruction output unit for performing the work instruction output process. The programs of P2, the notification destination determination unit P3 that performs the notification destination determination processing, and the transmission unit P4 that performs the transmission processing are also stored.

The work instruction table T1 stores work instruction information in which sudden event information, sudden event determination conditions, work instruction contents, skills, man-hours, and automatic flags are associated with each other. Work instruction information is set by the developer or user empirically or experimentally at the time of development or after shipment.

Sudden event information includes, for example, weather fluctuations (rain, heavy rain, etc.), earthquakes, accidents (fire, damage, pollution, etc.), shoplifting, theft, visits by persons requiring response (care recipients, VIPs, sudden illnesses, etc.), and It may include all or part of the occurrence of the checkout queue.

As an example, in the case of the sudden event information "rain", the determination condition can be that the amount of rainfall per hour is equal to or greater than the first predetermined amount. Further, in the case of the sudden event information "heavy rain", the determination condition can be, for example, a second predetermined amount or more in which the rainfall per hour is larger than the first predetermined amount. Further, in the case of the sudden event information "earthquake", the determination condition can be, for example, the acceleration of the third predetermined value or more. Further, in the case of the sudden event information "fire", the determination condition can be, for example, a temperature of 4th predetermined degree or higher. If the sudden event information is "damaged", "dirty", "shoplifting", "theft", "visiting a person requiring a response", or "occurring a cash register queue", the determination condition is, for example, imaging by the sensor unit 12f (image sensor). Based on the image, the likelihood calculated by performing image recognition processing by an image recognition technique such as machine learning can be set to a fifth predetermined value or more.

The work instruction content is a work instruction content for dealing with a sudden event.

Skills are skills required to deal with sudden events.

The automatic flag indicates that the work instruction content can be automatically executed by the machine.

The man-hours are the man-hours required to deal with a sudden event.

In the user table T2, user information in which the user ID, the terminal ID, the possessed skill, and the attendance / leaving state are associated with each other is stored. User IDs, terminal IDs, and possessed skills are empirically or experimentally set by the developer or user at the time of development or after shipment.

The user ID is used to identify the user.

The terminal ID is used to identify the terminal device 30 carried by the user.

The possessed skill is a skill possessed by the user.

The attendance / leaving state is the attendance state or the attendance state of the user stored in accordance with the attendance / leaving information Ai input from the attendance / attendance management device 20 via the communication unit 41.

The sudden event determination unit P1 determines whether or not a sudden event has occurred based on the external information Si input from the sensor device 10 via the communication unit 41, and outputs the determination result. That is, the storage unit 44 stores the sudden event information indicating the sudden event and the determination condition associated with the sudden event information. When the external information Si satisfies the determination condition, the sudden event determination unit P1 outputs the sudden event information associated with the determination condition as the determination result.

The work instruction output unit P2 acquires and outputs work instruction information associated with the type of sudden event from the work instruction table T1 according to the determination result. That is, the work instruction output unit P2 acquires and outputs the work instruction information associated with the sudden event information indicated by the determination result from the work instruction information.

The notification destination determination unit P3 determines the terminal ID of the user to be notified of the work instruction according to the attendance / leaving status and the possessed skill, based on the type of the sudden event or the work instruction information output by the work instruction output process. .. In addition, the notification destination determination process may determine the notification destination so that the user having the commuting status indicating the commuting status has a higher priority than the user having the commuting status indicating the commuting status. Further, the notification destination determination unit P3 may determine the notification destination to a predetermined device capable of executing the work content included in the work instruction information according to the work instruction information indicating that the automatic processing is possible.

The transmission unit P4 outputs work instructions Ws to the terminal device 30 indicated by the terminal ID determined by the notification destination determination process.

That is, as a notification method, a control device having a sudden event determination unit P1, a work instruction output unit P2, and a notification destination determination unit P3 is prepared, and a sudden event determination unit P1 generates a sudden event based on external information Si. It is determined whether or not the event has been performed, the determination result is output, the work instruction output unit P2 outputs the work instruction Ws information associated with the type of the sudden event according to the determination result, and the notification destination determination unit P3 outputs the work instruction Ws information. The notification destination of the work instruction is determined according to the type of sudden event or the work instruction information.

Further, the notification program corresponds to the program of the sudden event determination unit P1 that determines whether or not a sudden event has occurred based on the external information Si and outputs the determination result, and the type and correspondence of the sudden event according to the determination result. The program of the work instruction output unit P2 that outputs the attached work instruction information and the program of the notification destination determination unit P3 that determines the notification destination of the work instruction according to the type of sudden event or the work instruction information are executed on the computer. Let me.

Further, the sensor unit 12 constitutes a measurement unit. The measuring unit has a plurality of sensor units 12, and each of the sensor units acquires a measured value. The sensor calculation unit Ps constitutes a determination unit. The determination unit makes a determination according to the determination condition based on the measured value, and outputs the determination result. The sudden event determination unit P1 determines the occurrence of a sudden event from the combination information of a plurality of determination results.

(Operation of sensor device 10)
Subsequently, the operation of the sensor device 10 will be described. FIG. 7 is a block diagram illustrating an example of the operation of the sensor device 10.

As shown in FIG. 7, the sensor device 10 collects information from the outside by each of the sensor units 12 and performs sampling according to a sampling period. The sensor device 10 performs sensor calculation processing based on the sampling value of the sensor unit 12 in the ON state, compares with the set value, performs timing adjustment processing, and sets a logical condition based on each of the comparison results. A logical operation is performed accordingly, and external information Si is output.

FIG. 8 is a flowchart showing an example of the sampling flow.

As shown in FIG. 8, the control unit 13 reads the sampling cycle from the storage unit 14 and waits until the sampling timing corresponding to the sampling cycle elapses (S1).

When the sampling timing elapses (S1: YES), the control unit 13 acquires a sampling value based on the information collected by the sensor unit 12 (S2). After S2, the process ends.

From S1 to S2, the control unit 13 acquires a sampling value.

FIG. 9 is a flowchart showing an example of the flow of the sensor calculation process under the OR condition.

With reference to FIG. 9, an example of performing a logical operation of a logical sum condition and outputting external information Si based on a sampled value of temperature (hereinafter referred to as “temperature”) acquired from the sensor unit 12a (temperature sensor) will be described. do.

The control unit 13 compares the temperature with the first set value (S11). When the temperature is not higher than the first set value, the process proceeds to S12 (S11: NO). On the other hand, when the temperature is higher than the first set value, the process proceeds to S13 (S11: YES).

The control unit 13 compares the temperature with the second set value set lower than the first set value (S12). When the temperature is not lower than the second set value, the process returns to S11 (S12: NO). On the other hand, when the temperature is lower than the second set value, the process proceeds to S13 (S12: YES).

In S13, the control unit 13 outputs the external information Si (temperature) to the server 40. After S13, the process ends.

According to S11 to S13, when the temperature is higher than the first set value or when the temperature is lower than the second set value (logical sum condition), the control unit 13 outputs the external information Si (temperature) to the server 40. do.

FIG. 10 is a flowchart showing an example of the flow of the sensor calculation process of the logical product condition.

With reference to FIG. 10, temperature and humidity sampling values (hereinafter referred to as “humidity”) and barometric pressure sampling values (hereinafter referred to as “humidity”) acquired from the sensor units 12a (temperature sensor), 12b (humidity sensor), and 12c (barometric pressure sensor) (hereinafter referred to as “atmospheric pressure sensor”). An example of outputting external information Si by performing a logical calculation of a logical product condition based on (referred to as "atmospheric pressure") will be described.

The control unit 13 compares the temperature with the third set value (S21). When the temperature is higher than the third set value (S21: YES), the process proceeds to S22. On the other hand, when the temperature is not higher than the third set value (S21: NO), the process ends.

The control unit 13 compares the humidity with the fourth set value (S22). When the humidity is higher than the fourth set value (S22: YES), the process proceeds to S23. On the other hand, when the humidity is not higher than the fourth set value (S22: NO), the process ends.

The control unit 13 compares the atmospheric pressure with the fifth set value (S23). When the atmospheric pressure is higher than the fifth set value (S23: YES), the process proceeds to S24. On the other hand, when the atmospheric pressure is not higher than the fifth set value (S23: NO), the process ends.

In S24, the control unit 13 outputs external information Si including temperature, humidity, and atmospheric pressure to the server 40. After S24, the process ends.

According to S21 to S24, when the temperature is higher than the third set value, the humidity is higher than the fourth set value, and the atmospheric pressure is higher than the fifth set value (logical product condition), the control unit 13 uses the server 40. External information Si (temperature, humidity, and atmospheric pressure) is output to.

(Operation of server 40)
Subsequently, the operation of the server 40 will be described. FIG. 11 is a flowchart showing an example of the flow of the sudden event determination process and the work instruction output process. FIG. 12 is a diagram showing an example of the configuration of the work instruction table T1.

As shown in FIG. 11, the sudden event determination unit P1 reads the work instruction table T1 from the storage unit 44, and determines whether the external information Si input from the sensor device 10 satisfies the determination condition (S31). When the external information Si satisfies the determination condition due to the occurrence of the sudden event (S31: YES), the process proceeds to S32. The process of S31 is repeated until a sudden event occurs.

The work instruction output unit P2 outputs work instruction information satisfying the determination condition (S32). As shown in FIG. 12, the work instruction table T1 stores work instruction information including sudden event information, determination conditions, work instruction contents, skills, man-hours, and automatic flags. When the external information Si satisfies the determination condition J1, the work instruction output unit P2 outputs the work instruction information including the work instruction content "put out an umbrella stand", the skill "A", and the man-hours "1".

FIG. 13 is a flowchart showing an example of the flow of the notification destination determination process. FIG. 14 is a diagram showing an example of the configuration of the user table T2. FIG. 15 is an explanatory diagram illustrating an example of a notification destination determined by the notification destination determination process.

As shown in FIG. 13, the notification destination determination unit P3 waits until work instruction information is input from S32 (S41: NO). When the work instruction information is input, the process proceeds to S42 (S41: YES).

The notification destination determination unit P3 determines the notification destination (S42). More specifically, the notification destination determination unit P3 reads the user table T2 from the communication unit 41. As shown in FIG. 14, the user table T2 stores user information including a user ID, a terminal ID, possessed skills, and an attendance status. The notification destination determination unit P3 determines the terminal ID of the user based on the work instruction content of the work instruction information input in S41 and the user table T2.

The transmission unit P4 transmits work instructions Ws including work instruction contents to the terminal device 30 indicated by the terminal ID (S43). When the work instruction Ws is input via the communication unit 31, the control unit 33 displays the work instruction Ws on the display panel 32a. The user carrying the terminal device 30 can deal with the sudden event according to the work instruction Ws.

For example, a store manager (terminal ID: W) having the possessed skill "management" is determined as a notification destination in all work instructions Ws so that all sudden events can be reported.

As shown in FIG. 15, the work instruction content "put out an umbrella stand" is associated with the skill "A" and the man-hour "1". The notification destination determination unit P3 gives priority to the clerk who is in the commuting state, and acquires the clerk 1 and the clerk 2 who have the commuting state “〇” and the possessed skill “A” from the user table T2. The notification destination determination unit P3 can determine either one of the clerk 1 or the clerk 2 as the notification destination so that the man-hour "1" can be satisfied, but here, the clerk 1 is determined as the notification destination. The developer or the user may input in advance the notification destination determination condition when the man-hours of the notification destination candidate are more than the man-hours of the work instruction information and store them in the storage unit 44. The transmission unit P4 transmits the work instruction 1 to the store manager (terminal ID: W) and the store clerk 1 (terminal ID: X).

The work instruction content "store outside products" is associated with skill "A" and man-hours "2". The notification destination determination unit P3 determines the clerk 1 and the clerk 2 having the attendance status “〇” and the possessed skill “A” from the user table T2 as notification destinations. The transmission unit P4 transmits the work instruction 2 to the store manager (terminal ID: W), the store clerk 1 (terminal ID: X), and the store clerk 2 (terminal ID: Y).

The work instruction content "installing the mat" is associated with the skill "B" and the man-hour "1". The notification destination determination unit P3 determines the clerk 2 having the attendance status “〇” and the possessed skill “B” from the user table T2 as the notification destination. The transmission unit P4 transmits the work instruction 3 to the store manager (terminal ID: W) and the store clerk 2 (terminal ID: Y).

The work instruction content "play in-store broadcast" is associated with the automatic flag "○". The notification destination determination unit P3 determines the automatic broadcasting device, which is a predetermined device, as the notification destination. The transmission unit P4 transmits the work instruction 4 to the store manager (terminal ID: W) and the automatic broadcasting device (robot) to execute the in-store broadcasting process.

The work instruction content "cleaning the wet store" is associated with the skill "A" and the man-hours "3". Since the man-hours cannot be covered only by the clerk 1 and the clerk 2 who are commuting, the notification destination determination unit P3 determines the notification destination including the clerk 3 who is leaving the office and is in the commuting state "x". The transmission unit P4 transmits the work instruction 5 to the store manager (terminal ID: W), the store clerk 1 (terminal ID: X), and the store clerk 2 (terminal ID: Y). Further, the transmission unit P4 transmits the work instruction 5 to the clerk 3 (terminal ID: Z) together with the emergency commuting request.

As a result, the notification system 1 can notify the work instruction for appropriately dealing with the sudden event according to the skill of the worker without notifying the worker who does not have the skill of the work instruction.

According to the embodiment, the notification system 1 responds to the sudden event by promptly responding to the worker who deals with the sudden event immediately after the occurrence of the sudden event so that the occurrence of the sudden event with high urgency can be dealt with promptly. Work instructions can be notified.

In the embodiment, an example in which the external information Si is acquired by the sensor device 10 has been described, but the external information Si may be information provided from the outside of the notification system 1, such as weather information (for example, weather information). Two-dot chain line in FIG. 1).

In the embodiment, an example in which the notification destination determination unit P3 determines the notification destination of the work instruction according to the work instruction information has been described, but the notification destination is determined not according to the work instruction information but according to the type of sudden event. It may be used (two-dot chain line in FIG. 2).

In the embodiment, the example of transmitting the work instruction from the server 40 to the terminal device 30 has been described, but the work instruction may be transmitted sequentially. For example, the notification system 1 has a first terminal device and a second terminal device, and the transmission unit P4 transmits a first work instruction to the first terminal device indicated by the notification destination, and the work shown in the first work instruction is completed. When the completion instruction indicating that the work has been done is received from the first terminal device, the second work instruction may be transmitted to the second terminal device.

In the embodiment, an example in which the sudden event determination unit P1, the work instruction output unit P2, the notification destination determination unit P3, and the transmission unit P4 are provided in the server 40 has been described, but these have a chat function in the terminal device 30. It may be configured by a chatbot running on the chat system to provide.

In the embodiment, an example in which the predetermined device is an automatic broadcasting device has been described, but the predetermined device may be another device capable of automatic processing.

In the embodiment, the user table T2 does not have information on the organization to which the user belongs, but the user table T2 may have the organization to which the user belongs. In this case, the notification destination determination unit P3 may determine the notification destination according to the organization to which the notification destination is determined.

In the embodiment, an example in which the sudden event determination unit P1, the work instruction output unit P2, the notification destination determination unit P3, and the transmission unit P4 are provided in the server 40 has been described, but the present invention is not limited to this. Some or all of these may be provided in the sensor device 10 or in the terminal device 30. That is, the function of the control device may be anywhere in the sensor device 10, the terminal device 30, or the server 40. For example, in the embodiment, the sudden event determination unit P1 is provided in the server 40, but the function of the sudden event determination unit P1 and the sudden event determination unit can reduce the amount of data transmitted from the sensor device 10 to the server 40. Various data used by P1 may be provided in the sensor device 10. Further, for example, in the embodiment, the sensor calculation unit Ps is provided in the sensor device 10, but it is used by the function of the sensor calculation unit Ps and the sensor calculation unit Ps so that the content of the sensor calculation process can be set by the server 40. Various data may be provided in the server 40.

In the embodiment, the sensor unit 12 has sensor units 12a to 12h, but the sensor unit 12 may be composed of a part thereof.

In the embodiment, the sensor unit 12a is a temperature sensor, the sensor unit 12b is a humidity sensor, the sensor unit 12c is a pressure sensor, the sensor unit 12d is an acceleration sensor, and the sensor unit 12e is a GPS sensor. The sensor unit 12f is an image sensor, the sensor unit 12g is a rain amount sensor, and the sensor unit 12h is a smoke sensor, but the present invention is not limited thereto. The sensor unit 12 may have another sensor capable of collecting information from the outside of the sensor device 10. For example, the sensor unit includes a pressure sensor, an optical sensor, a sound sensor, a human sensor, a vibration sensor, a current sensor, a voltage sensor, a position sensor, a switch sensor, a surveillance camera, an infrared camera, a gas detector, a fire alarm, and a magnetic sensor. , And may have a key sensor.

In the embodiment, an example in which the input unit 22 is configured by a reading device has been described, but the device is not limited as long as it is a device capable of inputting a user ID. For example, the input unit 22 may have a button and may be configured so that a user ID can be key-entered.

In the embodiment, the terminal device 30 has described an example of a smart phone, but the present invention is not limited to this. The terminal device 30 may be a tablet type, wearable type or the like terminal device 30, or may be an intercom device.

Each step of each procedure in the present embodiment may be executed at the same time by changing the execution order, or may be executed in a different order for each execution, as long as it does not violate the nature of the steps. Further, all or a part of each step of each procedure in the present embodiment may be realized by hardware.

The present invention is not limited to the above-described embodiment, and various modifications, modifications, and the like can be made without changing the gist of the present invention.

1 Notification system 10 Sensor device 11, 21, 31, 41 Communication unit 12 (12a to 12h) Sensor unit 13, 23, 33, 43 Control unit 14, 24, 34, 44 Storage unit 20 Attendance management device 22 Input unit 30 Terminal Device 32a Display panel 32b Touch panel 32 Display unit 35 Speaker 40 Server F (F1 to F3) Facility Ai Attendance information Si External information Ws Work instruction P1 Sudden event determination unit P2 Output unit P3 Notification destination determination unit P4 Transmission unit Ps Sensor calculation unit T1 Work instruction table T2 user table

Claims (14)

Based on external information, a sudden event determination unit that determines whether or not a sudden event has occurred and outputs the determination result,
A work instruction output unit that outputs work instruction information associated with the type of the sudden event according to the determination result, and
A notification destination determination unit that determines a notification destination of a work instruction according to the type of the sudden event or the work instruction information, and a notification destination determination unit.
Notification system with. Has a sensor device
The sensor device collects information from the outside of the sensor device and outputs the external information.
The notification system according to claim 1. Has a memory
The storage unit stores the sudden event information indicating the type of the sudden event and the determination condition associated with the sudden event information.
When the external information satisfies the determination condition, the sudden event determination unit outputs the sudden event information associated with the determination condition as the determination result.
The notification system according to claim 2. The storage unit stores the work instruction information and stores the work instruction information.
The work instruction output unit acquires and outputs the work instruction information associated with the sudden event information indicated by the determination result from the work instruction information.
The notification system according to claim 3. It has a server and a terminal device connected to the server.
The server has the sudden event determination unit, the work instruction output unit, the notification destination determination unit, and the storage unit.
The terminal device stores the work instruction information and the sudden event information in the storage unit.
The notification system according to claim 4. Has a memory
The storage unit stores the user's attendance / leaving status and possessed skills.
The notification destination determination unit determines the notification destination according to the type of the sudden event or the work instruction information, the attendance / leaving status, and the possessed skill.
The notification system according to claim 2. The notification destination determination unit determines the notification destination so that the user having the commuting status indicating the commuting status has a higher priority than the user having the commuting status indicating the commuting status.
The notification system according to claim 6. The notification destination determination unit determines the notification destination to a predetermined device capable of executing the work content included in the work instruction information in response to the work instruction information indicating that automatic processing is possible.
The notification system according to claim 6. It has a server and a first terminal device and a second terminal device connected to the server.
The server
It has the sudden event determination unit, the work instruction output unit, the notification destination determination unit, and the transmission unit.
The transmission unit transmits a first work instruction to the first terminal device indicated by the notification destination, and the first work instruction is transmitted.
When the completion instruction indicating that the work shown in the first work instruction is completed is received from the first terminal device, the second work instruction is transmitted to the second terminal device.
The notification system according to claim 2. The sensor device is
It has a first sensor unit and a second sensor unit.
The external information is output according to the information collected by the first sensor unit and the second sensor unit.
The notification system according to claim 2. The sensor device includes a temperature sensor, a humidity sensor, a pressure sensor, an acceleration sensor, a GPS sensor, an image sensor, a rain amount sensor, a smoke sensor, a pressure sensor, an optical sensor, a sound sensor, a human sensor, a vibration sensor, a current sensor, and a voltage sensor. The notification according to any one of claims 2 to 10, including at least one of a position sensor, a switch sensor, a surveillance camera, an infrared camera, a gas detector, a fire alarm, a magnetic sensor, and a key sensor. system. Prepare a control device having a sudden event determination unit, a work instruction output unit, and a notification destination determination unit.
The sudden event determination unit determines whether or not a sudden event has occurred based on external information, outputs the determination result, and outputs the determination result.
The work instruction output unit outputs work instruction information associated with the type of the sudden event according to the determination result.
The notification destination determination unit determines the notification destination of the work instruction according to the type of the sudden event or the work instruction information.
Notification method. Based on external information, the program of the sudden event determination unit that determines whether or not a sudden event has occurred and outputs the determination result,
A program of the work instruction output unit that outputs work instruction information associated with the type of the sudden event according to the determination result, and a program of the work instruction output unit.
A program of the notification destination determination unit that determines the notification destination of the work instruction according to the type of the sudden event or the work instruction information, and
A notification program that lets your computer run. A measuring unit having a plurality of sensor units and acquiring measured values by each of the sensor units,
Based on the measured value, a judgment unit that makes a judgment according to the judgment conditions and outputs the judgment result,
A sudden event determination unit that determines the occurrence of a sudden event from a combination of a plurality of the determination results, and a sudden event determination unit.
A work instruction output unit that outputs work instruction information associated with the type of the sudden event according to the determination result, and
Has a notification system.

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