JP2021117897A - Assistance system and program - Google Patents

Abstract

To provide a system which ensures a process from reception of a consignment supply request to service completion is smoothly done when outsourcing a service.SOLUTION: An assistance system is provided, comprising an outsourcing-side device 10 configured to receive consignment requested by a consignment supply requester representing at least either of a supplier who supplies gas to consumers and a party who has been commissioned by the supplier, and owned by an outsourcing operator outsourcing a service related to the consignment; a contractor-side device 30 owned by a contractor and configured to acknowledge consignment of the service from the outsourcing operator; a server device 20 configured to store information related to the service; and a portable terminal device 40 to be carried by an operator of the contractor during operation to transmit reports on the operation to the server device 20.SELECTED DRAWING: Figure 1

Description

The present invention relates to a support system and a program.

In response to the full liberalization of gas retailing in recent years, there are multiple gas retailers within the supply area of one gas pipeline operator, and by utilizing the service of consignment supply of gas, gas is provided to consumers. (See Non-Patent Document 1).
In order for a gas consumer to start using gas, the consumer applies for a retail supply of gas to any gas retailer. The applied gas retailer requests the gas conduit operator for consignment supply. Gas pipeline operators are provided with emergency safety of consumer equipment and gas pipes (hereinafter sometimes referred to as "inner pipes") on the premises of consumers, and leak inspection of inner pipes, etc. It is obligatory to maintain gas works in compliance with the standards stipulated by the Ministry of Technology Ordinance (Ministry Ordinance that sets technical standards for gas works). Therefore, when the gas conduit operator receives a request for consignment supply, the gas conduit operator confirms the presence or absence of gas leakage from the inner pipe at the time of opening the cap (hereinafter referred to as "inner pipe security work"). There is.) As voluntary security. At the time of opening the gas retailer, it is necessary to publicize the prevention of hazards stipulated in the Gas Business Act and conduct a survey of consumer equipment (hereinafter, these may be collectively referred to as "consumer equipment safety work"). .. Then, in consideration of the convenience of the consumer, for example, near the customer's house where he / she works, a person who performs internal security work and a person who performs consumer equipment security work meet and demand from both parties. I visit my house and work as a group. However, if a person who performs internal security work and a person who performs consumer equipment security work try to meet, they must finish their previous work by then and join at a fixed place at a fixed time. However, due to unforeseen circumstances, it may not be possible to arrive at the scheduled time. In order to convey this to the other party, it is a heavy burden to contact each other by telephone or the like. In order to avoid this, for example, a person who performs internal security work visits in advance with a margin (for example, 2 hours), and then a person who performs consumer equipment security work also visits for a time width (for example, 2 hours). If you make a plan to visit with plenty of time, the burden on the vendors will be reduced, but the restraint time will increase for the consumers.

Tokyo Electric Power Company Holdings, Inc., Information on gas transportation supply, [Search on November 27, 2019], Internet, <URL: http://www.tepco.co.jp/corporateinfo/provide/gas/index-j. html>

If the same person performs the internal security work and the consumer equipment security work, the above-mentioned problem of increasing the restraint time of the consumer will be solved. Therefore, it is conceivable that the gas conduit company entrusts the internal control safety work that it is in charge of to the gas retailer, and the gas retailer performs both the internal control safety work and the consumer equipment safety work. Even when the internal security work is outsourced to a gas retailer, it is desirable to build a system that can smoothly carry out the process from the acceptance of the request for consignment supply to the completion of the internal security work.
An object of the present invention is to provide a system or the like that can smoothly perform from the reception of a request for consignment supply to the completion of internal security work when the business is outsourced.

The present invention completed for this purpose accepts the consignment requested by the consignment supply requester, which is at least one of the supplier who supplies the gas to the consumer and the person who receives the request from the supplier, and also accepts the consignment requested by the consignment supply requester. A consignment side device owned by a consignment company that outsources the business related to the consignment, a consignment side device owned by the consignment company that accepts the consignment of the business from the consignment company, and a server device that stores information related to the business. It is a support system including a portable terminal device that the worker of the contractor carries around when performing work and transmits a report of the work to the server device.
Here, the consignment side device stores the pre-divided partition area in association with the contractor, and when the request is received from the consignment supply requester, the point to which the consumer uses the gas belongs. The contractor corresponding to the section area may be identifiable.
Alternatively, the consignment side device can store the supplier and the consignment contractor in association with each other, and when a request is received from the consignment supply requester, the consignment contractor corresponding to the supplier can be specified. Is also good.
Alternatively, the consignment side device stores the pre-partitioned partition area, the supplier, and the contractor in association with each other, and when the request is received from the consignment supply requester, the consumer uses the gas. It may be possible to identify the division area to which the point belongs and the contractor corresponding to the supplier.
Alternatively, the consignment side device may be able to identify a person designated by the consignment supply requester as the consignment company.
Further, the server device may store the progress status of the work, and at least one of the consignment side device and the consignment side device may be able to update the progress status.
Further, the server device may store the progress status of the business and may be able to update the progress status according to the information transmitted from the mobile terminal device.
From another point of view, the present invention presents a compartmentalized area pre-divided into a computer owned by a consignor who outsources a consignment-related business requested by a supplier who supplies gas to a consumer, and the above-mentioned business. The function of associating and storing with the contractor who accepts the consignment of the above, and the point to which the customer uses the gas when the request is received from the supplier or the person who received the request from the supplier. It is a program that realizes the function of identifying the contractor corresponding to the division area.
From another point of view, the present invention entrusts the supplier and the business to a computer owned by the consignor who consigns the business related to the consignment requested by the supplier who supplies the gas to the consumer. A function of associating with an accepting contractor and storing it, and a function of identifying the contractor corresponding to the supplier when a request is received from the supplier or a person who has received a request from the supplier. It is a program that realizes.
From another point of view, the present invention comprises a compartmentalized area pre-divided into a computer owned by a consignor who outsources operations related to consignment requested by a supplier who supplies gas to a consumer. The function of associating and memorizing the supplier and the contractor who accepts the consignment of the business, and the customer when the request is received from the supplier or the person who received the request from the supplier, the customer supplies gas. It is a program that realizes the function of specifying the division area to which the point to be used belongs and the contractor corresponding to the supplier.
From another point of view, the present invention has received the function of storing the progress of the work related to the consignment requested by the supplier who supplies the gas to the consumer in the computer and the request of the above work. It is a program that realizes a function of updating the progress status according to information transmitted from a mobile terminal device carried by a contractor worker when performing work.

According to the present invention, when the business is outsourced, it is possible to smoothly carry out from the acceptance of the request for consignment supply to the completion of the business.

It is a figure which shows an example of the schematic structure of the support system which concerns on embodiment. It is a figure which shows an example of the schematic structure of the consignment side device. (A) is a figure which shows the 1st example of the business execution business operator management information which a storage part stores. FIG. (B) is a diagram showing a second example of business execution business operator management information stored in the storage unit. It is a figure which shows an example of the schematic structure of a server device. It is a figure which shows an example of the information about the work progress state which a storage part stores. It is a figure which shows an example of the schematic structure of the consignment side device. It is a figure which shows an example of the schematic structure of the mobile terminal device. It is a figure which shows an example of the business flow performed by using a support system. This is an example of a flowchart showing a processing procedure performed by the control unit of the mobile terminal device. This is an example of a flowchart showing a processing procedure performed by the control unit of the mobile terminal device. This is an example of a flowchart showing a processing procedure performed by the control unit of the mobile terminal device. This is an example of a flowchart showing a processing procedure performed by the control unit of the mobile terminal device. It is a figure which shows an example of the login screen displayed on the display part. It is a figure which shows an example of the work list screen displayed on the display part. It is a figure which shows an example of the supply point number inquiry screen displayed on the display part. It is a figure which shows an example of the consumer identification screen displayed on the display part. It is a figure which shows an example of the consumer confirmation screen displayed on the display part. It is a figure which shows an example of the consumer unidentifiable screen displayed on the display part. It is a figure which shows an example of the basic information screen displayed on the display part. It is a figure which shows an example of the opening work screen displayed on the display part. It is a figure which shows an example of the work report screen displayed on the display part. It is a figure which shows an example of the preview screen of the form displayed on the display part. It is a figure which shows an example of the consumer confirmation screen displayed on the display part.

Hereinafter, embodiments will be described in detail with reference to the accompanying drawings.
FIG. 1 is a diagram showing an example of a schematic configuration of the support system 1 according to the embodiment.
In the support system 1, a gas conduit operator (hereinafter, may be referred to as a “conduit operator”) supplies gas to the gas (hereinafter, may be referred to as a “supplier”). Accepted an application for consignment supply (hereinafter, may be referred to as "consignment") that accepts the same amount of gas as received at a point other than the place where it was received by the conduit that it maintains and operates. This is the system used in the case.

Here, in order for the consumer to start using gas, the consumer applies for retail supply of gas to one of a plurality of suppliers. Then, the supplier makes a consignment request to the conduit operator. Alternatively, the person who receives the request from the supplier makes a consignment request to the conduit operator on behalf of the supplier. The person who receives the request from the supplier can be exemplified as a person who provides gas to the supplier. In the following, at least one of a supplier who makes a consignment request to a conduit operator and a person who receives a request from the supplier and makes a consignment request to the conduit operator may be referred to as a "consignment supply requester". be. When the consignment supply requester makes a consignment request to the conduit operator, when the gas is opened, the conduit operator performs the internal pipe security work as voluntary security. The supplier needs to carry out consumer equipment security work at the time of opening the cap.

In the support system 1, in order to realize that these operations can be performed at one time, when the conduit operator entrusts the internal control security work to the supplier who performs the consumer equipment safety work, the internal control is provided to the supplier. It is a system that enables security operations to be performed with high accuracy. When the supplier outsources the consumer equipment security business to another business operator, the conduit business operator outsources the internal control security business to the other business operator. In the following, a person who performs the internal security business and the consumer equipment security business by being entrusted with the internal security business may be referred to as a "business operator".

In addition, the internal security work (hereinafter, sometimes referred to as "business") performed by the business operator performs inspections, etc. for gas leaks after the business operator is entrusted with the business. This includes the work performed by the worker in the field and the work in which the person in charge of the business operator approves the work in the field, and is completed by the person in charge of the conduit company finally inspecting the work.
The support system 1 is a system that provides support for a series of operations at the time of opening, from outsourcing of operations, on-site work, approval of the work, and acceptance inspection.

The support system 1 includes a consignment side device 10 owned by a conduit operator as an example of a consignment company that outsources internal security work, and a server device 20 that stores information related to the work. Further, the support system 1 is carried around by the contractor device 30 owned by the business operator as an example of the contractor who accepts the consignment of the business from the conduit operator, and when the worker of the business operator carries out the work. It includes a mobile terminal device 40 that transmits a work report to the server device 20.

The consignment side device 10, the server device 20, the consignment side device 30, and the mobile terminal device 40 can communicate with each other via the network 5. The network 5 is not particularly limited as long as it is a communication network used for data communication between devices, and examples thereof include the Internet, WAN (Wide Area Network), and LAN (Local Area Network). The communication line used for data communication may be a combination of these, regardless of whether it is wired or wireless.

(Consignment side device 10)
FIG. 2 is a diagram showing an example of a schematic configuration of the consignment side device 10.
The consignment side device 10 receives a control unit 11 that controls the entire device, a storage unit 12 that is used for storing data and the like, a display unit 13 that is used for displaying an operation reception screen and an image, and a user's input operation. It includes an operation unit 14 and a communication unit 15 used for communication with an external device. The control unit 11, the storage unit 12, the display unit 13, the operation unit 14, and the communication unit 15 are connected by a bus 16.

The control unit 11 is composed of a CPU (Central Processing Unit) 111, a ROM (Read Only Memory) 112, a RAM (Random Access Memory) 113, and the like. The ROM 112 stores a basic program (operating system) executed by the CPU, an application program, various settings, and the like. The CPU 111 uses the RAM 113 as a work area and executes an application program read from the ROM 112 and the storage unit 12. By executing the program by the CPU 111, each part of the consignment side device 10 is controlled.

It can be exemplified that the storage unit 12 is a storage device such as a semiconductor memory or an HDD (Hard Disk Drive).
The display unit 13 can be exemplified as a liquid crystal display or an organic EL display.
It can be exemplified that the operation unit 14 is a button, a switch, and a touch panel.
The communication unit 15 can be exemplified as a communication interface (communication I / F).
The consignment device 10 configured as described above includes a notebook PC, a desktop PC, a tablet PC, a tablet terminal, a personal digital assistant (PDA), a multifunctional mobile phone (so-called "smartphone"), and a mobile phone (so-called "feature phone"). ") Etc. can be exemplified.

The control unit 11 receives information transmitted from an external device such as the server device 20 via the network 5. The control unit 11 receives, for example, a consignment request from a consignment supply requester.
Further, the control unit 11 transmits information to an external device such as the server device 20 via the network 5. The control unit 11 transmits, for example, information to the consignment side device 30 to the effect that the business is outsourced.
Further, the control unit 11 controls the display unit 13. The control unit 11 causes the display unit 13 to display, for example, the received information or the like.

In addition, the control unit 11 identifies the business operator and its store.
FIG. 3A is a diagram showing a first example of business execution business operator management information stored in the storage unit 12.
FIG. 3B is a diagram showing a second example of business execution business operator management information stored in the storage unit 12.
The business operator management information is used by the conduit operator to identify one business operator from among a plurality of business operators who have concluded a consignment contract in advance. The business operator is a supplier who requests consignment supply and performs consumer equipment safety work by himself, or when the supplier outsources consumer equipment safety work to another business operator, the other business operator. Can be exemplified.

The conduit operator can exemplify the conclusion of a consignment contract with the business operator for each of the pre-divided division areas. For example, if the address of the point where the consumer uses gas is area A in a plurality of pre-divided compartment areas, the conduit operator concludes a contract to outsource the business in the area A. The business is outsourced to the business operator A. It should be noted that the division of the area can be exemplified as an administrative division (local administrative division). In such a case, the division area is each municipality, for example, Minato-ku, Tokyo, Chiba-shi, Chiba, Hayama-cho, Kanagawa, Miho-mura, Ibaraki, etc. In addition, the section of the area may be a section independently determined by the conduit operator.
As shown in FIG. 3A, the storage unit 12 stores information on the division area, the business operator, the store of the business operator, and the consignment contract period to the business operator in association with each other. Has been done. In addition, in order to conclude a business consignment contract with the business implementation business operator and its store, the conduit business operator is a business implementation business operator as shown in the business implementation business operator management information illustrated in FIG. 3 (a). The start date and end date of the consignment contract are also stored for each store.

When the control unit 11 receives the consignment request, the information of the section area of the point where the customer uses the gas (for example, the place of residence of the customer) and the information in FIG. 3A stored in the storage unit 12 are exemplified. The business implementation business operator and its store are specified by using the business implementation business operator management information. In this way, the control unit 11 can identify the business operator and its store corresponding to the section area of the point where the consumer uses the gas. The business operator and its store may be identified by the person in charge of the conduit operator looking at the business operator management information illustrated in FIG. 3A displayed on the display unit 13. ..

When a consignment contract is made with one business operator in one section area, the business operator management information illustrated in Fig. 3 (a) is used to correspond to the point where the customer uses gas. It is possible to identify the business operator to carry out the business. However, it is conceivable that a plurality of suppliers supply gas within one section area, and the business operator is different for each supplier. In view of such matters, as shown in FIG. 3B, the storage unit 12 is consigned to the division area, the supplier, the business operator, the store of the business operator, and the business operator. Information on the contract period is stored in association with it. For example, as shown in FIG. 3 (b), depending on the supplier (contract numbers No. 1 and No. 2 are supplier A, NO. 3 is supplier B), the business operator (NO. 1 and No. 3) No. 2 defines the business implementation company A, and NO. 3 defines the business implementation company B). Further, even if the business operators are the same, different stores (NO.1 is store X, NO.2 is store X, NO.2 is area B) depending on the division area (NO.1 is area A, NO.2 is area B). Store Y) may be specified.

When the control unit 11 receives the consignment request, the control unit 11 stores the information of the section area to which the supplier who requested the consignment and the point where the customer uses the gas (for example, the place of residence of the customer) belong, and the storage unit 12. The business implementation business operator and its store are specified by using the business implementation business operator management information illustrated in FIG. 3 (b). In this way, the control unit 11 can specify the division area of the point where the consumer uses the gas, the business operator corresponding to the supplier, and the store thereof. The business operator and its store may be identified by the person in charge of the conduit operator looking at the business operator management information illustrated in FIG. 3B displayed on the display unit 13. ..

In addition, it is conceivable that one business operator will be determined for each supplier regardless of the division area. In such a case, the storage unit 12 stores the information of the supplier, the business operator, and the consignment contract period to the business operator in association with each other, and the control unit 11 receives the consignment request. In that case, it is advisable to identify the business operator according to the supplier who requested the consignment.
Further, when the control unit 11 receives the consignment request from the consignment supply requester by the business implementation business operator, the control unit 11 identifies the designated business implementation business operator as the business implementation business operator. At that time, if the store of the business operator concerned is designated by the consignment supply requester, the designated store is specified as the store of the business operator concerned. On the other hand, when the store of the business operator is not designated, the control unit 11 identifies the store of the business operator using the above-mentioned method.

The control unit 11 transmits information to the store of the specified business operator or the store of the business operator specified by the person in charge that the business related to the requested consignment is outsourced. For example, the control unit 11 can exemplify sending an e-mail to a pre-registered destination in association with the store of the business operator.
The conduit operator may accept the consignment request in writing from the consignment supply requester. In addition, the conduit business operator may outsource the business in writing to the store of the business operator.

(Server device 20)
FIG. 4 is a diagram showing an example of a schematic configuration of the server device 20.
The server device 20 includes a control unit 21 that controls the entire device, a storage unit 22 that is used for storing data and the like, a display unit 23 that is used for displaying an operation reception screen and an image, and an operation that accepts a user's input operation. A unit 24 and a communication unit 25 used for communication with an external device are provided. The control unit 21, the storage unit 22, the display unit 23, the operation unit 24, and the communication unit 25 are connected by a bus 26.

The control unit 21 has a CPU 211, a ROM 212, a RAM 213, and the like.
It can be exemplified that the storage unit 22 is a storage device such as a semiconductor memory or an HDD.
The display unit 23 is a display device that displays a still image, a moving image, or the like. It can be exemplified that it is a liquid crystal display or an organic EL display.
The operation unit 24 is an input device that receives an operation from the user. It can be exemplified that it is a button, a switch, and a touch panel.
The communication unit 25 can be exemplified as a communication interface (communication I / F).

The ROM 212 of the control unit 21 stores a basic program (operating system) executed by the CPU 211, an application program, various settings, and the like. The CPU 211 uses the RAM 213 for the work area and executes the application program read from the ROM 212 and the storage unit 22. When the CPU 211 executes the program, the functions of the control unit 21 described below are realized.

In the storage unit 22, the progress status of the work entrusted by the business operator is registered.
FIG. 5 is a diagram showing an example of information regarding the business progress status stored in the storage unit 22.
In the storage unit 22, the supply point number, which is the number of the point where the customer uses gas, the number of the gas meter installed at the point, and the business, in association with personal information such as the customer's name and address. The progress status of the above and the last update date and time, which is the date and time when the information about the progress status was stored, are stored. For example, as shown in FIG. 5, in the storage unit 22, the progress status of the supply point number 1111111 is waiting for work, the last update date and time is 2019/11/15 12:00, and the progress status of the supply point number 11111112 is displayed. Waiting for approval, it is remembered that the last update date and time is 2019/11/15 13:00. In the progress status column of the information illustrated in FIG. 5, "waiting for work" is registered when the work is outsourced and waiting for work at the site, and "working" is registered when the work is being done at the site. It is possible to exemplify that "waiting for approval" is registered when the work is awaiting approval after the on-site work, and "waiting for acceptance" is registered when the work is awaiting acceptance after approval. can.

Further, the storage unit 22 contains a user ID and password of a user who can use the application embedded in the server device 20 by using the consignment side device 10, the consignment side device 30, or the mobile terminal device 40. It is remembered. It may be exemplified that the user is an employee of a conduit business operator who uses the consignment side device 10, an employee of a business execution business operator who uses the consignment side device 30, and a worker who uses the mobile terminal device 40. can.

The control unit 21 authenticates the user. For example, when the user ID and password of the worker transmitted from the mobile terminal device 40 match the user ID and password stored in the storage unit 22, the worker is authenticated. Then, when the worker is authenticated, the control unit 21 operates the application in response to the instruction transmitted from the mobile terminal device 40, and the customer information and the form information stored in the storage unit 22 are stored. Etc. are transmitted to the mobile terminal device 40. These will be described in detail later.
In addition, the control unit 21 updates the progress status of the entrusted work stored in the storage unit 22.

(Consignment side device 30)
FIG. 6 is a diagram showing an example of a schematic configuration of the consignment side device 30.
The consignment side device 30 includes a control unit 31, a storage unit 32, a display unit 33, an operation unit 34, and a communication unit 35, similarly to the consignment side device 10. The control unit 31, the storage unit 32, the display unit 33, the operation unit 34, and the communication unit 35 are connected by a bus 36.

The control unit 31 has a CPU 311, a ROM 312, a RAM 313, and the like. The ROM 312 stores a basic program (operating system) executed by the CPU 311, an application program, various settings, and the like. The CPU 311 uses the RAM 313 as a work area to execute an application program read from the ROM 312 or the storage unit 32. When the CPU 311 executes the program, the functions of the control unit 31 described below are realized.
The contractor device 30 configured as described above includes a notebook PC, a desktop PC, a tablet PC, a tablet terminal, a personal digital assistant (PDA), a multifunctional mobile phone (so-called “smartphone”), and a mobile phone (so-called “feature phone”). ") Etc. can be exemplified.

The control unit 31 displays, for example, information on the business progress status illustrated in FIG. 5 on the display unit 33 or updates the progress status based on an operation by the person in charge of the business operator via the operation unit 34 or the like. Let me do it.

(Mobile terminal device 40)
FIG. 7 is a diagram showing an example of a schematic configuration of the mobile terminal device 40.
The mobile terminal device 40 includes a control unit 41, a storage unit 42, a display unit 43, an operation unit 44, a communication unit 45, and a camera 46, similarly to the consignment side device 10. The control unit 41, the storage unit 42, the display unit 43, the operation unit 44, the communication unit 45, and the camera 46 are connected by a bus 47.

The control unit 41 has a CPU 411, a ROM 412, a RAM 413, and the like. The ROM 412 stores a basic program (operating system) executed by the CPU 411, an application program, various settings, and the like. The CPU 411 uses the RAM 413 as a work area and executes an application program read from the ROM 412 and the storage unit 42. Each part of the mobile terminal device 40 is controlled by the CPU 411 executing the program.

It can be exemplified that the mobile terminal device 40 is a tablet terminal, a personal digital assistant (PDA), a multifunctional mobile phone (so-called “smartphone”), or the like.
The mobile terminal device 40 includes a Web application incorporated in the server device 20 (hereinafter, may be referred to as a “Web application”) and a native application incorporated in the mobile terminal device 40 (hereinafter, referred to as a “native application”). In some cases.) And are available.
The application stored in the ROM 412 or the storage unit 42 of the mobile terminal device 40 includes a Web browser, which is an application having a function of using a Web application embedded in the server device 20, and a native application.

The control unit 41 includes a Web execution unit 411a that can use a Web application and a native execution unit 411b that can use a native application. In the mobile terminal device 40, the Web execution unit 411a and the native execution unit 411b cooperate to support on-site work performed by the operator using the mobile terminal device 40. Further, the Web execution unit 411a and the native execution unit 411b function as follows in order to enhance confidentiality (security) and integrity.

The Web execution unit 411a starts the Web browser and requests the Web application for an operation screen to be displayed by the Web browser. At that time, the Web execution unit 411a analyzes the HTML (HyperText Markup Language) file received from the Web application. This HTML file contains screen information indicating the contents of the operation screen to be displayed on the Web browser. Then, the Web execution unit 411a causes the display unit 43 to display the operation screen based on the result of the analysis of the HTML file.
Further, the Web execution unit 411a transmits the information input by the operator to the Web application via the operation screen displayed on the Web browser.

The Web execution unit 411a authenticates the worker who performs the work using the mobile terminal device 40, and provides specific support for the target to perform the work.
More specifically, the Web execution unit 411a transmits the user ID, which is the identification information of the worker, and the password set by the worker, which are input by the worker, to the server device 20. The server device 20 determines whether or not to authenticate the worker using the received user ID and password, and transmits the determination result to the mobile terminal device 40. In this way, since the mobile terminal device 40 logs in at the Web execution unit 411a, the client certificate can be used.

Further, the Web execution unit 411a transmits the supply point number input by the authenticated worker to the server device 20. The server device 20 transmits personal information for identifying a customer using the received supply point number to the mobile terminal device 40. As the personal information, it can be exemplified that it is the name or address of the customer.
Further, the Web execution unit 411a can analyze the QR code (registered trademark) and display the information included in the QR code (registered trademark) on the display unit 43 in text.

Information and the like transmitted and received between the Web execution unit 411a and the server device 20 described above will be described in detail later.

The native execution unit 411b supports on-site work such as leak inspection.
It can be exemplified that the leak inspection work is the method (1) or the method (2) described below.
Method (1): With the gas sealed in the inner tube of the lamp, it is confirmed that the value of the pressure gauge for measuring the pressure inside the inner tube of the lamp does not move for, for example, 2 minutes. This is an inspection method that utilizes the fact that the value of the pressure gauge decreases when there is a gas leak.
Method (2): Confirm that the pointer value of the gas meter does not move for 4 minutes while gas is passed through the inner tube of the lamp. This is an inspection method that utilizes the fact that the pointer value of the gas meter moves when there is a gas leak.

The native execution unit 411b urges the worker to report which method (for example, method (1), method (2)) was used to confirm the leak. In addition, when the method (1) is used, the native execution unit 411b gives the operator an image of the value of the pressure gauge before the start of the work and the value of the pressure gauge after 2 minutes have passed after the work is completed. Encourage you to take an image. When the method (2) is used, the native execution unit 411b gives the operator an image of the gas meter pointer value before the start of the work and an image of the gas meter pointer value after 4 minutes have passed after the work is completed. Encourage to shoot. In other words, the native execution unit 411b is a predetermined part (a part indicating the value of the pressure gauge in the method (1), a pointer value of the gas meter in the method (2)) before the start of the work according to the inspection method. It is permitted to take an image of the part after a predetermined period (2 minutes in the method (1) and 4 minutes in the method (2)) has elapsed after taking the image of the part (the part showing). It should be noted that the image can be exemplified as a still image or a moving image. The time of shooting is recorded in the image.

When the native execution unit 411b is not connected to the network 5 (hereinafter, may be referred to as “offline”), the native execution unit 411b stores data such as an image in the storage unit 42. For example, when the native execution unit 411b is offline, the native execution unit 411b saves the images taken by the camera 46 before the start of the work and after the end of the work in the ROM 412, respectively. Then, when the native execution unit 411b is connected to the network 5 (hereinafter, may be referred to as "online") and the worker reports the work after the work is completed, the native execution unit 411b saves the work. The image is transmitted to the server device 20. When the image is transmitted to the server device 20, the server device 20 records the time when the image is received. That is, in the server device 20, both the time when the mobile terminal device 40 takes the image and the time when the server device 20 receives the image are recorded. Since the shooting time may depend on the time set by the mobile terminal device 40, the shooting time of the image may be falsified. However, the server device 20 records both the time when the mobile terminal device 40 takes an image and the time when the server device 20 receives the image, so that the approver, the inspector, and the like can use these shooting times and the like. The reception time can be used to determine whether or not the worker has performed the work in an appropriate manner. As a result, the image in which the time has been tampered with when offline is transmitted to the server device 20, and the time tampering is suppressed.
On the other hand, when an image is taken by the camera 46 when the native execution unit 411b is online, the native execution unit 411b transmits the taken image to the server device 20 at the time of shooting. When the image is transmitted to the server device 20, the server device 20 records the time when the image is received. That is, in the server device 20, both the time when the mobile terminal device 40 takes the image and the time when the server device 20 receives the image are recorded. Since the shooting time may depend on the time set by the mobile terminal device 40, an image in which the time has been tampered with when online is transmitted to the server device 20, and the time is tampered with. Is suppressed.
Further, when the native execution unit 411b transmits the image to the server device 20, the saved image is deleted. In this way, when the native execution unit 411b is online, the image taken by the camera 46 is deleted after transmission, so that the image can be saved in the RAM 413. This makes it difficult to falsify the image, which makes it possible to improve safety. Further, even if the operator unintentionally loses the mobile terminal device 40 or the mobile terminal device 40 is stolen, the risk of image leakage can be reduced.

(Usage mode of support system 1)
An example of the mode in which the support system 1 is used will be described below.
FIG. 8 is a diagram showing an example of a business flow performed by using the support system 1.
When the consignment side device 10 receives an application for consignment from the consignment supply requester (S801), the consignment side device 10 identifies the business operator and its store, and refers to the store of the specified business operator. Information to the effect that the business related to the requested consignment will be entrusted is transmitted (S802). It can be exemplified that the process of S802 is a process in which the control unit 11 identifies a store of the business operator and sends an e-mail to a destination registered in advance in association with the store.

The consignment side device 30 accepts the business consignment by receiving the information transmitted by the consignment side device 10 to the effect that the business is consigned (S803). The person in charge of the business operator confirms the contents of the business consignment received in S803 and confirms that the consignment is possible (S804), and stores the information of the consigned business in the storage unit 22 of the server device 20. In addition, it is registered in the information regarding the business progress status illustrated in FIG. 5 (S805).

The worker of the business operator uses the mobile terminal device 40 to perform the on-site work of the contracted business (S806). The details will be described later, but the progress status in the information regarding the business progress status stored in the storage unit 22 is updated during the work. After that, as the worker performs the work, the mobile terminal device 40 reports the work to the server device 20 (S807). These work contents and work reports will be described in detail later. The server device 20 stores the work report transmitted in S807 in the storage unit 22 (S808). The storage unit 22 may store an image before the start of the work and an image after the work is completed as a part of the work report. In addition, the progress status in the information regarding the business progress status illustrated in FIG. 5 stored in the storage unit 22 is updated waiting for approval.

The approver of the business operator confirms the work report stored in the storage unit 22 of the server device 20 by using the consignment side device 30 to approve the work performed by the worker (S809). .. When the approver determines that the work performed by the worker is properly performed by a predetermined method, the approver approves that the work has been performed without any problem, and reports the approval result to the server device 20. (S810). The server device 20 stores the approval result reported in S810 in the storage unit 22 (S811). It can be exemplified that the processing of S810 and S811 is, for example, to store the approval in the storage unit 22 by the approver using the trustee device 30. As a result, the progress status in the information regarding the business progress status stored in the storage unit 22 is updated in the waiting for acceptance inspection.

The inspector of the conduit operator performs the acceptance inspection work of the work performed by the worker by confirming the approval result stored in the storage unit 22 of the server device 20 by using the consignment side device 10 (S812). When the inspector determines that the work performed by the worker is properly performed by a predetermined method, the inspector inspects the outsourced work and reports the acceptance result to the server device 20 (S813). ). The server device 20 stores the acceptance inspection result reported in S813 in the storage unit 22 (S814). It can be exemplified that the processing of S813 and S814 is, for example, that the inspector uses the consignment side device 10 to store in the storage unit 22 that the acceptance has been inspected. As a result, the progress status in the business progress status information stored in the storage unit 22 is updated to wait for the invoice.

The invoice issuer of the business operator confirms the acceptance inspection result stored in the storage unit 22 of the server device 20 using the consignment side device 30 (S815), and consigns the business to the conduit company. An invoice is sent (S816). Sending an invoice can be exemplified as a process in which an invoice issuer sends an e-mail to a pre-registered destination in association with a conduit operator. The invoice issuer may mail the invoice to the conduit operator.

The payer who pays the consideration for the business in the conduit operator pays the consideration for the business after receiving the invoice sent from the business operator (S817).
The payment confirmer of the business operator confirms that the invoice sent in S816 has been paid (S819), and the server device 20 stores in the storage unit 22 that the payment has been completed (S820). ). It can be exemplified that the process of S820 is, for example, that the payment confirmer uses the trustee device 30 to store in the storage unit 22 that the payment has been completed. As a result, the progress status in the business progress status information stored in the storage unit 22 is updated to payment completion or business completion.

(Usage mode of mobile terminal device 40)
Next, the function of the mobile terminal device 40 will be described.
9 to 12 are examples of flowcharts showing processing procedures performed by the control unit 41 of the mobile terminal device 40.
FIG. 13 is a diagram showing an example of the login screen 130 displayed on the display unit 43.
FIG. 14 is a diagram showing an example of the work list screen 140 displayed on the display unit 43.
FIG. 15 is a diagram showing an example of the supply point number inquiry screen 150 displayed on the display unit 43.
FIG. 16 is a diagram showing an example of the customer identification screen 160 displayed on the display unit 43.
FIG. 17 is a diagram showing an example of the customer confirmation screen 170 displayed on the display unit 43.
FIG. 18 is a diagram showing an example of a customer unidentifiable screen 180 displayed on the display unit 43.
FIG. 19 is a diagram showing an example of the basic information screen 190 displayed on the display unit 43.
FIG. 20 is a diagram showing an example of the opening work screen 200 displayed on the display unit 43.
FIG. 21 is a diagram showing an example of the work report screen 210 displayed on the display unit 43.
FIG. 22 is a diagram showing an example of the form preview screen 220 displayed on the display unit 43.
FIG. 23 is a diagram showing an example of the customer confirmation screen 230 displayed on the display unit 43.

When the power of the mobile terminal device 40 is turned on by the operator, the control unit 41 causes the display unit 43 to display the login screen 130 illustrated in FIG. 13 after starting the Web application (S901). After that, the user ID and password are input on the login screen 130, and it is determined whether or not the login button 131 displayed as "login" is pressed (S902). When the login button 131 is pressed (Yes in S902), the control unit 41 transmits the user ID and password to the server device 20 (S903). After that, it is determined whether or not the user has been authenticated (S904). When authenticated (Yes in S904), the control unit 41 causes the display unit 43 to display the work list screen 140 illustrated in FIG. 14 (S905). When the login button 131 is not pressed (No in S902), the control unit 41 waits while displaying the login screen 130 on the display unit 43. If the user is not authenticated (No in S904), the control unit 41 displays the login screen 130 on the display unit 43 and prompts the user to enter the user ID and password.

After displaying the work list screen 140 in S905, it is determined whether or not the new work button 141 displayed as "new work" has been pressed (S906). Then, when the new work button 141 is pressed (Yes in S906), the control unit 41 causes the display unit 43 to display the supply point number inquiry screen 150 illustrated in FIG. 15 (S907). After that, the control unit 41 determines whether or not the supply point number is input and the inquiry button 151 displayed as "inquiry" is pressed (S908). When the inquiry button 151 is pressed (Yes in S908), the control unit 41 has acquired information from the server device 20 that the supply point number is registered in the information regarding the business progress status illustrated in FIG. In this case, the display unit 43 displays the customer identification screen 160 illustrated in FIG. 16 (S909). The control unit 41 does not register the supply point number in the information regarding the business progress status exemplified in FIG. 5 from the server device 20, in other words, the business for the supply point number has the server device 20. When the information that the implementation company and its store are not outsourced is acquired, the display unit 43 is displayed to the effect that "it is not the outsourced supply point number", and for example, the supply point number illustrated in FIG. 15 is shown. The inquiry screen 150 is displayed again.

When the new work button 141 is not pressed (No in S906), the progress status of the work displayed on the work list screen 140 is waiting for work, and the supply point number has already been specified, but the customer. It is determined whether or not the item 142 on which the “x” mark indicating that the identification has not been performed has been pressed and selected (S910). Then, when the item 142 is selected (Yes in S910), the control unit 41 performs the processing after S909. On the other hand, if it is not selected (No in S910), the control unit 41 determines whether or not the logout button 143 displayed as "logout" displayed on the work list screen 140 has been pressed (S911). When the logout button 143 is pressed (Yes in S911), the control unit 41 displays the login screen 130 on the display unit 43 and performs the processing after S901. On the other hand, when the logout button 143 is not pressed (No in S911), the control unit 41 performs the processing after S905.

After displaying the customer identification screen 160 in S909, it is determined whether or not the number of the gas meter installed at the place where the work is to be performed is text-entered in the gas meter number input field 161 of the customer identification screen 160 (S912). ). When input (Yes in S912), the control unit 41 can press the customer identification button 162 displayed as "customer identification" on the customer identification screen 160, that is, activates the customer identification button 162. (S913). After that, it is determined whether or not the consumer identification button 162 is pressed (S914). When the customer identification button 162 is pressed (Yes in S914), the control unit 41 displays the customer confirmation screen 170 illustrated in FIG. 17 on the display unit 43 after acquiring the customer information from the server device 20. Display (S915). In the server device 20, when the gas meter number is received from the mobile terminal device 40, it is determined whether or not the gas meter number and the supply point number match, and if they match, it is determined. The customer information is transmitted to the mobile terminal device 40. On the other hand, if they do not match, the server device 20 transmits that it does not match the mobile terminal device 40. In such a case, the control unit 41 causes the display unit 43 to display that "the gas meter number and the supply point number do not match", and for example, display the supply point number inquiry screen 150 illustrated in FIG. 15 again. When the application for consignment supply is accepted, for example, when it is conceivable to perform on-site work at a stage where the supply point number does not exist, such as during new construction work, the control unit 41 uses the supply point number illustrated in FIG. On the inquiry screen 150, instead of the supply point number, for example, the consignment contract number given when the application for consignment supply is accepted may be prompted to be input. Then, the server device 20 may transmit the customer information to the mobile terminal device 40 when the consignment contract number and the gas meter number match. In such a case, in the information on the business progress status illustrated in FIG. 5, it is preferable to store the consignment contract number in association with the personal information of the customer, the gas meter number, and the like. This makes it possible to perform on-site work even when the supply point number cannot be specified.

When the gas meter number is not entered in the gas meter number input field 161 of the customer identification screen 160 (No in S912), the control unit 41 presses the read button 163 displayed as "read" on the customer identification screen 160. It is determined whether or not it has been done (S916). When the read button 163 is pressed (Yes in S916), the control unit 41 activates the QR code (registered trademark) reader (S917). After that, the control unit 41 determines whether or not the QR code (registered trademark) attached to the gas meter has been read (S918). Then, when it is read (Yes in S918), the control unit 41 directly inputs the gas meter number obtained by reading the QR code (registered trademark) into the gas meter number input field 161 (S919), and performs the processing after S914. conduct. On the other hand, when the control unit 41 is not reading (No in S918), the control unit 41 waits until it is read.

After displaying the customer confirmation screen 170 in S915, the control unit 41 determines whether or not the work start button 171 displayed as "work start" on the customer confirmation screen 170 has been pressed (S920). When the work start button 171 is pressed (Yes in S920), the control unit 41 performs the processing after S951 described later.

If the work start button 171 is not pressed in S920 (No in S920), the control unit 41 determines whether or not the cancel button 172 displayed as "Cancel" displayed on the customer confirmation screen 170 has been pressed. Is determined (S921). When the cancel button 172 is pressed (Yes in S921), the control unit 41 performs the processing after S905. When the cancel button 172 is not pressed (No in S921), the control unit 41 performs the processing after S920.

On the other hand, when the read button 163 is not pressed (No in S916), the control unit 41 determines whether or not the unspecified button 164 displayed as "unspecified" displayed on the customer identification screen 160 is pressed. Judgment (S922). When the non-identifiable button 164 is pressed (Yes in S922), the control unit 41 causes the display unit 43 to display the consumer unspecified screen 180 illustrated in FIG. 18 (S923). After that, on the customer unidentifiable screen 180, at least one of whether a preset item is selected from the pull-down 181 when the work can be continued or the text is input in the text field 182 is lined. At the same time, it is determined whether or not the continuation button 183 displayed as "continue" has been pressed (S924). When the continue button 183 is pressed (Yes in S924), the processing after S951 described later is performed. The reason why the gas meter can be continued even when the gas meter number is not specified is, for example, the case where the gas meter is replaced immediately before the opening operation. In such a case, the old gas meter number is stored in the information on the business progress status illustrated in FIG. 5, but a new gas meter is installed at the work site.

On the other hand, when the continue button 183 is not pressed (No in S924), the control unit 41 selects a preset item from the pull-down 184 when the work cannot be continued, or the text field 185. It is determined whether or not the text is input to or at least one of them is performed, and whether or not the stop button 186 displayed as "stop" is pressed (S925). When the stop button 186 is pressed (Yes in S925), the control unit 41 performs the processing after S905. When the stop button 186 is not pressed (No in S925), the control unit 41 determines whether or not the back button 187 displayed as “Back” on the customer unidentifiable screen 180 is pressed (S926). When the back button 187 is pressed (Yes in S926), the control unit 41 performs the processing after S909. When the back button 187 is not pressed (No in S926), the control unit 41 determines whether or not the logout button 188 displayed as “logout” on the customer unidentifiable screen 180 is pressed (S927). When the logout button 188 is pressed (Yes in S927), the control unit 41 performs the processing after 901. On the other hand, when the logout button 188 is not pressed (No in S927), the control unit 41 performs the processing after S924.

The processes of S901 to S927 described above are processes performed by the Web execution unit 411a of the control unit 41, and the Web execution unit 411a uses the Web application incorporated in the server device 20 while being connected to the network 5. And do it. In this way, the control unit 41 identifies the target consumer who works in cooperation with the server device 20 while being connected to the network 5.

When the work start button 171 on the customer confirmation screen 170 is pressed (Yes in S920), the worker starts the work assuming that the customer's name and address displayed on the customer confirmation screen 170 are correct. Upon determining that the intention to do so is indicated, the control unit 41 activates the native application for work and causes the display unit 43 to display the basic information screen 190 illustrated in FIG. 19 (S951). Similarly, when the continuation button 183 of the customer unidentifiable screen 180 is pressed (Yes in S924), the control unit 41 causes the display unit 43 to display the basic information screen 190 illustrated in FIG. 19 (S951). ). The processing after S951 is the processing performed by the native execution unit 411b of the control unit 41.

Although not displayed in detail in FIG. 19, the basic information screen 190 displays information such as a supply point number and personal information of a customer. After that, it is determined whether or not the opening work tab 191 displayed as "opening work" on the basic information screen 190 is pressed (S952). When the opening work tab 191 is pressed (Yes in S952), the control unit 41 causes the display unit 43 to display the opening work screen 200 illustrated in FIG. 20 (S953).

On the other hand, when the opening work tab 191 is not pressed (No in S952), the control unit 41 determines whether or not the work report tab 192 displayed as "work report" on the basic information screen 190 is pressed. (S954). When the work report tab 192 is pressed (Yes in S954), the control unit 41 causes the display unit 43 to display the work report screen 210 illustrated in FIG. 21 (S955). On the other hand, when the work report tab 192 is not pressed (No in S954), the control unit 41 determines whether or not the work interruption button 193 displayed as "work interruption" on the basic information screen 190 is pressed (No). S956). When the work interruption button 193 is pressed (Yes in S956), the control unit 41 performs the processing after S905. When the work interruption button 193 is not pressed (No in S956), the control unit 41 determines whether or not the logout button 194 displayed as "logout" on the basic information screen 190 is pressed (S957). When the logout button 194 is pressed (Yes in S957), the control unit 41 performs the processing after 901. On the other hand, when the logout button 194 is not pressed (No in S957), the control unit 41 performs the processing after S951.

After displaying the opening work screen 200 in S953, a preset method (method (1) or method (2)) from the pull-down 201 for selecting a leak inspection method, which is a predetermined inspection item. Is selected, and it is determined whether or not the shooting button 202 displayed as “shooting” before the start of work is pressed (S958). When the shooting button 202 is not pressed (No in S958), the control unit 41 waits until the shooting button 202 is pressed. On the other hand, when the shooting button 202 is pressed (Yes in S958), the mode is switched to the camera mode in which the camera 46 can shoot (S959). After that, it is determined whether or not the image was taken (S960). If no image is taken (No in S959), the control unit 41 waits until the image is taken. When a picture is taken (Yes in S960), the control unit 41 saves the pictured image (S961). After that, the control unit 41 determines whether or not a predetermined period (2 minutes in the above method (1) and 4 minutes in the method (2)) predetermined according to the selected inspection method has elapsed. (S962). If the predetermined period has not elapsed (No in S962), the control unit 41 waits until the predetermined period elapses.

On the other hand, when the predetermined period has elapsed (Yes in S962), the control unit 41 can press the shooting button 203 displayed as "shooting" after the work is completed, that is, after the shooting button 203 is activated and the work is completed. (S963). After that, it is determined whether or not the shooting button 203 is pressed (S964). When the shooting button 203 is not pressed (No in S964), the control unit 41 waits until the shooting button 203 is pressed. On the other hand, when the shooting button 203 is pressed (Yes in S964), the mode is switched to the camera mode in which the camera 46 can shoot (S965). After that, it is determined whether or not the image was taken (S966). If no image is taken (No in S966), the control unit 41 waits until the image is taken. When a picture is taken (Yes in S966), the control unit 41 saves the pictured image (S967). As a result, the state in which the report button 215 described later on the work report screen 210 can be pressed, that is, the report button 215 is activated.

After saving the image, the control unit 41 determines whether or not the work report tab 204 displayed as "work report" on the opening work screen 200 has been pressed (S968). When the work report tab 204 is pressed (Yes in S968), the control unit 41 performs the processing after S955. On the other hand, when the work report tab 204 is not pressed (No in S968), the control unit 41 determines whether or not the work interruption button 205 displayed as "work interruption" on the opening work screen 200 is pressed. (S969). When the work interruption button 205 is pressed (Yes in S969), the control unit 41 performs the processing after S905. When the work interruption button 205 is not pressed (No in S969), the control unit 41 determines whether or not the logout button 206 displayed as "logout" on the opening work screen 200 is pressed (S970). When the logout button 206 is pressed (Yes in S970), the control unit 41 performs the processing after 901. On the other hand, when the logout button 206 is not pressed (No in S970), the control unit 41 performs the processing after S968.

After displaying the work report screen 210 in S955, the control unit 41 determines whether or not the report button 215 displayed as "work report" displayed on the work report screen 210 is activated (S971). ). When the report button 215 is activated (Yes in S971), the control unit 41 determines whether or not the report button 215 has been pressed (S972). When the report button 215 is pressed (Yes in S972), the control unit 41 outputs a work report including the images saved in S961 and S967, the information of the selected method, and the information that the work is completed. The transmitted image is deleted at the same time as the transmission (S973). Further, the control unit 41 activates the form button 216 displayed as "form", that is, the form button 216 (S973). As a result, the control unit 41 makes it possible to display the form. After that, the control unit 41 determines whether or not the form button 216 has been pressed (S974).

After that, when the form button 216 is pressed (Yes in S974), the control unit 41 causes the display unit 43 to display the form preview screen 220 illustrated in FIG. 22 (S975). After that, the control unit 41 determines whether or not the print button 221 displayed as "print" displayed on the preview screen 220 has been pressed (S976). When the print button 221 is pressed (Yes in S976), the control unit 41 causes a printing machine (not shown) carried by the operator to print (S977). After that, the control unit 41 causes the display unit 43 to display the customer confirmation screen 230 illustrated in FIG. 23 (S978).

After displaying the consumer confirmation screen 230 in S978, the control unit 41 determines whether or not the shooting button 231 displayed as "shooting" on the customer confirmation screen 230 has been pressed (S979). When the shooting button 231 is pressed (Yes in S979), the mode is switched to the camera mode in which the camera 46 can shoot (S980). As a result, the camera 46 is in a mode in which, for example, the confirmation sign of the customer written on the printed form can be photographed. After that, it is determined whether or not the image was taken (S981). If no image is taken (No in S981), the control unit 41 waits until the image is taken. When a picture is taken (Yes in S981), the control unit 41 saves the shot image and activates the send button 232 displayed as "send", that is, activates the send button 232 (S982). After that, the control unit 41 determines whether or not the transmission button 232 displayed as "transmit" on the consumer confirmation screen 230 has been pressed (S983). When the send button 232 is pressed (Yes in S983), the control unit 41 transmits the image saved in S982 (S984) and causes the display unit 43 to display that the work is completed (S985). The processing after S905 is performed. On the other hand, when the send button 232 is not pressed (No in S983), it waits until the send button 232 is pressed. The confirmation sign of the customer is not limited to the mode written on the printed form. For example, a touch pen may be used by the consumer to sign on the display unit 43 of the mobile terminal device 40. In such an embodiment, the control unit 41 determines whether or not the confirmation sign has been entered in the predetermined area provided on the preview screen 220 of the form or the consumer confirmation screen 230, and if so, the confirmation sign has been entered. The confirmation sign is saved and the send button 232 is activated (S982). After that, when the transmission button 232 is pressed (Yes in S983), the control unit 41 transmits the saved confirmation sign (S984), and causes the display unit 43 to display that the work is completed (S985). It is preferable to perform the processing after S905.

On the other hand, when the shooting button 231 is not pressed (No in S979), the control unit 41 determines whether or not the text has been input in the customer sign refusal reason input field 233 of the customer confirmation screen 230 (S986). .. If no text is input (No in S986), the processing after S979 is performed. When the text is input (Yes in S986), the control unit 41 activates the send button 232 (S987). After that, it is determined whether or not the transmission button 232 is pressed (S988). If the send button 232 is not pressed (No in S988), it waits until the send button 232 is pressed. On the other hand, when the send button 232 is pressed (Yes in S988), the control unit 41 transmits the text input in the consumer signature refusal reason input field 233 (S989), and the work is completed on the display unit 43. The result is displayed (S985), and the processing after S905 is performed.

On the other hand, in S971, when the report button 215 is not activated (No in S971), the control unit 41 determines whether or not the text has been input in the work stop reason input field 217 of the work report screen 210 (S991). ). If no text is input (No in S991), the processing after S951 is performed. When the text is input (Yes in S991), the control unit 41 activates the report button 215 (S992) and performs the processing after S972.

In S972, when the report button 215 is not pressed (No in S972), the control unit 41 determines whether or not the work interruption button 218 displayed as "work interruption" on the work report screen 210 has been pressed. (S993). When the work interruption button 218 is pressed (Yes in S993), the control unit 41 performs the processing after S905. When the work interruption button 218 is not pressed (No in S993), the control unit 41 determines whether or not the logout button 219 displayed as "logout" on the work report screen 210 is pressed (S994). When the logout button 219 is pressed (Yes in S994), the control unit 41 performs the processing after 901. On the other hand, when the logout button 219 is not pressed (No in S994), the control unit 41 performs the processing after S972.

In S974, when the form button 216 is not pressed (No in S974), as shown in FIG. 12, the control unit 41 determines whether or not the work interruption button 218 is pressed (S995). When the work interruption button 218 is pressed (Yes in S995), the control unit 41 performs the processing after S905. When the work interruption button 218 is not pressed (No in S995), the control unit 41 determines whether or not the logout button 219 is pressed (S996). When the logout button 219 is pressed (Yes in S996), the control unit 41 performs the processing after 901. On the other hand, when the logout button 219 is not pressed (No in S996), the control unit 41 performs the processing after S974.

In S976, when the print button 221 is not pressed (No in S976), as shown in FIG. 22, the control unit 41 determines whether or not the back button 222 displayed as "return" on the preview screen 220 is pressed. (S998). When the back button 222 is pressed (Yes in S998), the control unit 41 performs the processing after S955. When the back button 222 is not pressed (No in S998), the control unit 41 determines whether or not the logout button 223 displayed as "logout" on the preview screen 220 has been pressed (S999). When the logout button 223 is pressed (Yes in S999), the control unit 41 performs the processing after S901. On the other hand, when the logout button 223 is not pressed (No in S999), the control unit 41 performs the processing after S976.

In the flowcharts illustrated in FIGS. 11 and 12, the mobile terminal device 40 stores the images before the start of the work and the images after the end of the work taken in S961 and S967, and includes these images in S973. This is an embodiment in which a work report is transmitted to the server device 20. However, when online, the mobile terminal device 40 may transmit the captured image before the start of the work and the image after the end of the work to the server device 20 at the time of shooting, and may delete the captured image after the transmission. Then, the work report including the image before the start of the work and the image after the end of the work taken in S961 and S967 may be transmitted to the server device 20.

As described above, the support system 1 accepts the consignment requested by the consignment supply requester, which is at least one of the supplier who supplies the gas to the consumer and the person who has received the request from the supplier, and the relevant consignment. The consignment side device 10 owned by the conduit company as an example of the consignment company that outsources the business related to consignment, and the consignment side device 30 possessed by the business execution company as an example of the consignment company that accepts the consignment of the business from the conduit company. And have. In addition, the support system is 1. A server device 20 that stores information related to business, and a mobile terminal device 40 that a worker of a business operator carries around when performing work and transmits a report of the work to the server device 20. And have.

In the support system 1 configured as described above, the consignment side device 10, the server device 20, the consignment side device 30, and the mobile terminal device 40 can cooperate with each other, and the consignment side device 40 can cooperate with each other via the server device 20. , It becomes possible to share information. Therefore, even when the conduit business operator outsources the business to the business operator, it is possible to smoothly carry out the process from the acceptance of the consignment supply to the completion of the business.

In FIG. 1, the consignment side device 10, the server device 20, the consignment side device 30, and the mobile terminal device 40 are shown one by one, but the mode is not particularly limited. For example, it can be exemplified that the set of the server device 20, the consignment side device 30, and the mobile terminal device 40 exists for each store of the business execution business operator contracted by the conduit operator as a contractor. Further, each store may have a plurality of server devices 20, a consignment side device 30, and a mobile terminal device 40, respectively. Further, the conduit operator may have a plurality of consignment side devices 10.

Then, the consignment side device 10 stores the pre-divided division area in association with the business operator, and when the request is received from the consignment supply requester, the division area to which the point where the customer uses the gas belongs. It is possible to identify the business operator corresponding to. Therefore, it is possible to accurately identify the business operator who can carry out the business at the point where the consumer uses the gas.
Alternatively, the consignment side device 10 stores the pre-divided partition area in association with the supplier and the business operator, and when the request is received from the consignment supply requester, the point at which the consumer uses the gas is located. It is possible to identify the business operator corresponding to the division area to which it belongs and the supplier. Therefore, for example, even when there are a plurality of suppliers and business operators, it is possible to accurately identify the business operator who can perform the business at the point where the consumer uses the gas.

Further, the server device 20 stores the progress status of the work, and at least one of the consignment side device 10 and the consignment side device 30 can update the progress status. For example, the consignment side device 30 updates the progress status stored in the server device 20 to a state in which the work is approved (for example, waiting for acceptance), and the consignment side device 10 updates the progress status stored in the server device 20. The work can be updated to the accepted state (for example, waiting for an invoice). Therefore, through the server device 20, the conduit business operator on the consignment side and the business execution business operator on the consignment side can cooperate to smoothly complete the business.

The server device 20 or the contractor device 30 determines whether or not the worker has performed the work in an appropriate manner by using the work report including the image before the start of the work and the image after the work is completed, and approves it. You may. For example, when the server device 20 or the contractor device 30 satisfies all of the following conditions (a), (b), and (c), it is determined that the worker has performed the work by an appropriate method. It can be exemplified to approve.
(B): The target part of the image before the start of the work and the image after the work is the part corresponding to the selected method. For example, if the part showing the value of the pressure meter in the case of the method (1) and the part showing the pointer value of the gas meter in the case of the method (2) are contained in the image, the condition (a) is satisfied. ..
(B): The shooting time recorded in the image after the work is completed is longer than the shooting time recorded in the image before the start of the work for a predetermined period (2 minutes in the above method (1), 2 minutes in the method (2)). 4 minutes) slower.
(C): The value of a predetermined part (the part showing the value of the pressure meter in the method (1) and the part showing the pointer value of the gas meter in the method (2)) contained in the image before the start of the work, and the work. The value of the predetermined part contained in the image after completion is the same.
Further, when the image is taken when the server device 20 or the contracted device 30 is online, the server device 20 is the server device 20 in addition to the above-mentioned conditions (a), (b), and (c). It may be a condition that the time when the image is received is later than the time when the portable terminal device 40 takes the image, and the time difference is within a predetermined period (for example, 1 minute).
Similarly, when the consignment side device 10 satisfies all the above conditions (a), (b), and (c) by using the work report including the image before the start of the work and the image after the work is completed, the consignment side device 10 is used. It may be determined that the worker has carried out the work by an appropriate method, and the acceptance may be inspected.

Further, the server device 20 stores the progress status of the work, and can update the progress status according to the information transmitted from the mobile terminal device 40. For example, when the work report is transmitted from the mobile terminal device 40, the server device 20 can update the progress status stored in the server device 20 to a state in which the work is completed (for example, waiting for approval).

Further, as described above, the support system 1 includes a server device 20 that holds information about the consumer, and a mobile terminal that can be carried around when the worker performs the work and can communicate with the server device 20 via the network 5. It is a system including the device 40. Then, the mobile terminal device 40 is connected to the network 5 after identifying the target consumer who works in cooperation with the server device 20 while being connected to the network 5. It operates so that the work can be performed without it.

Since the mobile terminal device 40 identifies the customer in cooperation with the server device 20 while being connected to the network 5, the mobile terminal device 40 does not need to hold the personal information of the customer. Therefore, even if the operator unintentionally loses or steals the mobile terminal device 40, it is possible to prevent the leakage of personal information. Further, since the mobile terminal device 40 can perform the work without being connected to the network 5, the worker can perform the work even at a work site where the communication environment is not prepared. As described above, according to the support system 1, the confidentiality of personal information can be enhanced, and the worker can be made to perform the work even in the field where the communication environment is not prepared.

Then, the mobile terminal device 40 is an application embedded in the server device 20 while being connected to the network 5 (for example, an application that enables the mobile terminal device 40 to view information on the business progress status illustrated in FIG. 5). It is provided with a Web browser as an example of a first application that can be used. Further, the mobile terminal device 40 includes a native application as an example of a second application for displaying items related to work on the display unit 43 without being connected to the network 5. With such a configuration, the mobile terminal device 40 can realize that the worker can identify the customer even if he / she does not hold the personal information, or can perform the work even at the site where the communication environment is not prepared.

Further, the server device 20 transmits information about the consumer to the mobile terminal device 40 after authenticating the worker who uses the mobile terminal device 40 (after determining Yes in S904 shown in FIG. 9). According to the server device 20, the confidentiality of personal information can be increased.
Further, the mobile terminal device 40 stores an image taken in connection with the work in a state where the mobile terminal device 40 is not connected to the network 5, and then, when the network 5 is connected, reports the work together with the image. It is transmitted to the server device 20. According to the mobile terminal device 40, it is possible to perform work even in a field where the communication environment is not prepared, and it is possible to send a work report to the server device 20.

Further, the mobile terminal device 40 deletes the image after transmitting the image to the server device 20. Alternatively, when the mobile terminal device 40 takes an image in connection with the work while connected to the network 5, the mobile terminal device 40 transmits the image to the server device 20 and deletes the image. According to the mobile terminal device 40, even if the operator unintentionally loses the mobile terminal device 40 or the mobile terminal device 40 is stolen, it is possible to prevent the image from being tampered with.

Further, the mobile terminal device 40 is a mobile terminal device 40 having a function of carrying around and taking a picture when a worker performs a work, and is a predetermined period after an image is taken before starting the work. After that, the image is allowed to be taken after the work is completed (S963 in FIG. 11).
According to the portable terminal device 40, it is possible to prevent the image taken before a predetermined period from the start of the work from being used as the image after the work is completed. As a result, the work can be carried out in an appropriate manner.

Here, the mobile terminal device 40 sets a predetermined period according to the selected work method. For example, in the mobile terminal device 40, the predetermined period is set to 2 minutes in the case of the above method (1), and the predetermined period is set to 4 minutes in the case of the above method (2). As a result, even if the required period from the start to the end of the work differs depending on the work method, it is possible to carry out the work with high accuracy and in an appropriate manner.

Further, when the work method is the work of confirming whether or not gas is leaking by using the value of the pressure gauge, the portable terminal device 40 includes an image of the value of the pressure gauge before starting the work and a predetermined value. Encourage taking an image of the pressure gauge value after the period has elapsed. Further, when the work method is the work of confirming whether or not gas is leaking by using the pointer value of the gas meter, the mobile terminal device 40 includes an image of the pointer value of the gas meter before starting the work and a predetermined value. Encourage taking an image of the pointer value of the gas meter after the period has passed. That is, the mobile terminal device 40 prompts shooting by displaying the shooting button 202 for before the start of work and the shooting button 203 for after finishing work on the opening work screen 200 displayed on the display unit 43. As a result, according to the mobile terminal device 40, it is possible to carry out the work in an appropriate manner with high accuracy.

Further, the mobile terminal device 40 deletes the image after transmitting the image to the server device 20 as an example of the external device. As a result, according to the portable terminal device 40, it is possible to prevent an image taken at a certain site from being used for a work report at another site.

The leak inspection work is not limited to the above-mentioned methods (1) and (2). As another method, the method (3) described below can be exemplified.
Method (3): Restart the microcomputer meter and confirm that it operates normally. For example, if the gas meter is an electronic gas meter and there is no hole for detecting the pressure, the method (1) may not be available, and the pointer cannot be confirmed. (2) may not be available. The method (3) is a method that can be adopted even in the case of an electronic gas meter.
The native execution unit 411b of the control unit 41 of the mobile terminal device 40 is used for leak inspection when the operator does not have a hole for detecting pressure when the method (3) is selected from the pull-down 201. It is advisable to encourage them to take an image before the start of work, which shows that the plug used to check the pressure is not attached. However, when the method (3) is selected, it is not necessary to urge the operator to take an image after the work is completed.

Further, FIG. 20 described above shows an example in which the pull-down 201, the shooting button 202, the shooting button 203, the image before the start of the work, and the image after the work is finished are displayed on the opening work screen 200. It is not limited to the mode. For example, the native execution unit 411b may display a button for refusing shooting and a field for text input of the reason for refusal on the opening work screen 200, and prompt the operator to press or input. Further, the native execution unit 411b may display a pull-down or column for notifying that there is an abnormality, a pull-down for specifying the position of the gas meter, or the like on the opening work screen 200, and prompt the operator to select or input. ..

The processing performed by the consignment side device 10, the server device 20, the consignment side device 30, and the mobile terminal device 40 described above can be realized by the cooperation of software and hardware resources. In this case, the CPU (for example, CPU211) of the control unit (for example, the control unit 21) of each device (for example, the consignment side device 10) executes a program for realizing each function of the device and realizes each of these functions. For example, a non-temporary computer-readable recording medium on which a program is recorded is provided to each device (for example, the consignment side device 10), and the CPU (for example, CPU 211) of the device (for example, the consignment side device 10) is stored in the recording medium. Read the program. In this case, the program itself read from the recording medium realizes the function of the above-described embodiment, and the program itself and the recording medium on which the program is recorded constitute the present invention.

The program that realizes the function of the consignment side device 10 has a function of associating and storing a pre-divided partition area with a contractor who accepts the consignment of business, and a supplier or a person who has received a request from the supplier. When a request is received, the function of identifying the business operator corresponding to the section area to which the point where the customer uses the gas belongs is realized.
Alternatively, the program that realizes the function of the consignment side device 10 has a function of associating and storing the supplier and the business operator who accepts the consignment of the business, and the supplier or a person who has received a request from the supplier. When a request is received, the function of identifying the business operator corresponding to the supplier is realized.
Alternatively, the program that realizes the function of the consignment side device 10 has a function of associating and storing a pre-divided partition area, a supplier, and a business operator that accepts the consignment of business, and the supplier or the relevant business operator. When a request is received from a person who has received a request from the supplier, the function of identifying the division area to which the point where the consumer uses the gas belongs and the business operator corresponding to the supplier is realized.
In addition, the program that realizes the function of the server device 20 has a function of memorizing the progress status of the work related to the consignment requested by the supplier who supplies gas to the customer, and the work execution company that receives the work request. The function of updating the progress status according to the information transmitted from the portable terminal device 40 carried by the worker when performing the work is realized.
Further, the program that realizes the function of the mobile terminal device 40 has a function of identifying a target customer to work in cooperation with the server device 20 that holds information about the customer while connected to the network 5. After identifying the customer, the function of displaying the shooting button 202 and the shooting button 203 as an example of the items related to the work without being connected to the network 5 on the display unit 43 is realized.
Further, the program that realizes the function of the mobile terminal device 40 has a function of permitting the operator to take a pre-start image before starting the work, and a predetermined period after the pre-start image is taken. After the lapse of time, the function of permitting the taking of an image after the work is completed is realized.
Recording media for supplying such programs include, for example, flexible disks, CD-ROMs, DVD-ROMs, hard disks, optical disks, magneto-optical disks, CD-Rs, magnetic tapes, non-volatile memory cards, and ROMs. It can be exemplified.

1 ... support system, 5 ... network, 10 ... consignment side device, 20 ... server device, 30 ... consignment side device, 40 ... mobile terminal device

Claims (11)

A contractor who accepts the consignment requested by the consignment supply requester, which is at least one of the supplier who supplies gas to the customer and the person who received the request from the supplier, and entrusts the business related to the consignment. With the consignment side equipment that you have
The consignment side equipment owned by the consignment company that accepts the consignment of the business from the consignment company,
A server device that stores information related to the business,
A mobile terminal device that the worker of the contractor carries around when performing work and transmits a report of the work to the server device.
Support system equipped with. The consignment side device stores the pre-partitioned partition area in association with the contractor, and when the request is received from the consignment supply requester, the partition area to which the customer uses the gas belongs. The support system according to claim 1, wherein the contractor corresponding to the above can be specified. The consignment side device stores the supplier and the consignment contractor in association with each other, and when a request is received from the consignment supply requester, the consignment contractor corresponding to the supplier can be specified. The support system described in. The consignment side device stores the pre-partitioned partition area, the supplier, and the contractor in association with each other, and when the request is received from the consignment supply requester, the point at which the consumer uses the gas is determined. The support system according to claim 1, wherein the division area to which the division belongs and the contractor corresponding to the supplier can be specified. The support system according to claim 1, wherein the consignment side device can identify a person designated by the consignment supply requester as the consignment company. The server device stores the progress of the work and stores it.
The support system according to any one of claims 1 to 4, wherein at least one of the consignment side device and the consignment side device can update the progress status. The support system according to any one of claims 1 to 4, wherein the server device stores the progress status of the business and can update the progress status according to the information transmitted from the mobile terminal device. .. To a computer owned by a consignor who outsources operations related to consignment requested by a supplier who supplies gas to consumers
A function to associate and store a pre-divided compartment area with a contractor who accepts the consignment of the business, and
A function of identifying the contractor corresponding to the section area to which the point where the consumer uses gas belongs when the request is received from the supplier or a person who has received a request from the supplier.
A program that realizes. To a computer owned by a consignor who outsources operations related to consignment requested by a supplier who supplies gas to consumers
A function to associate and store the supplier and the contractor who accepts the outsourcing of the business, and
A function to identify the contractor corresponding to the supplier when a request is received from the supplier or a person who has received a request from the supplier.
A program that realizes. To a computer owned by a consignor who outsources operations related to consignment requested by a supplier who supplies gas to consumers
A function of associating and storing a pre-divided compartment area, the supplier, and a contractor who accepts the entrustment of the business, and
When a request is received from the supplier or a person who has received a request from the supplier, the section area to which the point where the consumer uses gas belongs and the contractor corresponding to the supplier are specified. Function and
A program that realizes. On the computer
A function to memorize the progress of operations related to consignment requested by the supplier who supplies gas to the customer, and
A function to update the progress status according to the information transmitted from the mobile terminal device carried by the worker of the contractor who received the work request when performing the work.
A program that realizes.

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