JP2021105930A - Notification management device, notification management method, and program - Google Patents

Abstract

To provide a notification management device, a notification management method, and a program which can suppress decrease in return ratio of a questionnaire even when there are many items in the questionnaire.SOLUTION: A notification management device comprises: a questionnaire control part which separates a questionnaire consisting of a plurality of question items into a first question item which is a part of the plurality of question items, and a second question item different from the first question item among the plurality of question items, notifies a user terminal of a question message corresponding to the first question item, and displays a web questionnaire corresponding to the second question item on a site accessible by using a web browser; and a determination part which determines whether or not to notify the user terminal of a guide message including information regarding the site of the web questionnaire on the basis of a response situation from the user terminal to the question message.SELECTED DRAWING: Figure 2

Description

The present invention relates to a notification management device, a notification management method, and a program.

There are attempts by companies to take questionnaires to find out whether users are satisfied or dissatisfied with the company's products and services, the response of the person in charge, and the company itself, and use it to improve the product. .. When conducting such a questionnaire, it is necessary to increase the return rate of the questionnaire. Paper questionnaires are generally effective because they have a high return rate. A paper questionnaire is a type of questionnaire in which a printed matter obtained by printing a questionnaire is mailed to a user, and the user fills out the questionnaire and then sends it back. However, paper questionnaires are costly to print and mail.

On the other hand, with the development of communication network technologies such as computers and the Internet, technologies for notifying information using messaging services have been developed. The messaging service is a mechanism for sending and receiving messages and the like by using functions such as RCS (Rich Communication Services), SMS (Short Message Service), and MMS (Multimedia Messaging Service). RCS is a standard for realizing instant messenger for mobile phones at the terminal level, and uses a telephone number as a user account used for communication. Further, in RCS, the upper limit of the number of characters that can be transmitted is set to be larger than that of the conventional SMS or MMS. Notifications using messaging services are free of printing and mailing costs. Therefore, instead of the paper questionnaire, it is conceivable to conduct a questionnaire using a messaging service. Patent Document 1 discloses a technique for allowing a user to happily answer a questionnaire by adopting a chat format and providing information to the user.

International Publication No. 2017/216893

However, it is difficult to use the survey results to improve the product simply by asking whether the user is satisfied or dissatisfied with the company's product. To help improve a product, users need to be more specific about where they are happy and dissatisfied with the company's products. In this case, the items of the questionnaire will increase. As the number of questionnaire items increases, users are discouraged from answering the questionnaire when they recognize that many items are included in the questionnaire. For this reason, there is a problem that the return rate decreases when there are many items in the questionnaire.

The present invention has been made in view of such a situation, and a notification management device, a notification management method, and a notification management method capable of suppressing a decrease in the return rate of a questionnaire even when there are many items in the questionnaire. Provide a program.

In order to solve the above-mentioned problems of the present invention, the present invention conducts a questionnaire composed of a plurality of question items, the first question item of a part of the plurality of question items and the first question item of the plurality of question items. Separated into a second question item different from the first question item, notify the user terminal of the question message corresponding to the first question item, and access the web questionnaire corresponding to the second question item using a web browser. Based on the questionnaire control unit to be displayed on a possible site and the response status from the user terminal to the question message, it is determined whether or not to notify the user terminal of a guidance message containing information about the web questionnaire site. It is a notification management device including a determination unit.

Further, in the above-mentioned notification management device, the present invention notifies the user terminal of the guidance message when the determination unit receives a response to the question message.

Further, according to the present invention, in the above-mentioned notification management device, the questionnaire control unit notifies the user terminal of the question message so that the question messages are displayed in order in the timeline direction.

Further, in the present invention, the questionnaire control unit makes a questionnaire composed of a plurality of question items a part of the first question items among the plurality of question items and the first question item among the plurality of question items. Separated into different second question items, notify the user terminal of the question message corresponding to the first question item, and display the web questionnaire corresponding to the second question item on an accessible site using a web browser. In a notification management method, the determination unit determines whether or not to notify the user terminal of a guidance message including information about the web questionnaire site based on the response status of the question message from the user terminal. be.

Further, the present invention is a program for operating the computer as the notification management device described above, and is a program for operating the computer as each part included in the notification management device.

According to the present invention, it is possible to suppress a decrease in the return rate of the questionnaire even when there are many items in the questionnaire.

It is a block diagram which shows the example of the structure of the notification system 1 which concerns on embodiment. It is a block diagram which shows the example of the structure of the notification management device 10 which concerns on embodiment. It is a figure is an example of the structure of the notification information 120 which concerns on embodiment. It is a figure which shows the example of the structure of the response information 121 which concerns on embodiment. It is a figure which shows the example of the display of the user terminal 30 which concerns on embodiment. It is a figure which shows the example of the display of the user terminal 30 which concerns on embodiment. It is a figure which shows the example of the display of the user terminal 30 which concerns on embodiment. It is a figure which shows the example of the display of the user terminal 30 which concerns on embodiment. It is a figure which shows the example of the display of the user terminal 30 which concerns on embodiment. It is a flowchart which shows the flow of the process performed by the notification management apparatus 10 which concerns on embodiment.

Hereinafter, embodiments of the invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an example of the configuration of the notification system 1 according to the embodiment. The notification system 1 includes, for example, a notification management device 10, a corporate server 20, and a plurality of user terminals 30 (user terminals 30-1, 30-2, ..., 30-N). The notification management device 10, the corporate server 20, and the user terminal 30 are communicably connected by the communication network NW. Although the example of FIG. 1 shows an example in which the notification system 1 is configured by one notification management device 10, the notification system 1 may be configured to include a plurality of notification management devices 10. .. Further, the notification system 1 may be configured to include a plurality of corporate servers 20.

The notification system 1 is a system that notifies the user terminal 30 of a message in response to a request from the corporate server 20. The message in the present embodiment includes a content to be notified to the user terminal 30. The content to be notified includes, for example, still images and moving images including figures and photographs such as texts and illustrations, and sounds.

The notification management device 10 receives a notification request from the company server 20. The notification request here is a signal requesting the user terminal 30 of the customer to give a notification. The notification request includes, for example, information about a requesting source (company) requesting notification, information about a notification destination (user) who is a notification destination, and information indicating the content of the notification. The configuration of the notification management device 10 will be described in detail later.

The company server 20 is a server device of a company or the like that uses the notification system 1 to notify a customer (user). The corporate server 20 includes, for example, a communication unit 21 and a control unit 22. The communication unit 21 communicates with the notification management device 10 via the communication network NW, and transmits a notification request to the notification management device 10. The control unit 22 comprehensively controls the corporate server 20.

The company server 20 notifies the customer (user) of the questionnaire by using the notification system 1. The questionnaire is a survey method in which many users are asked the same questions and asked for answers, and the consciousness and tendency of the questions are investigated by performing statistical processing on many of the obtained answers. For example, the company server 20 makes a notification request to notify the user terminal 30 of a user a questionnaire including a plurality of questions in order to investigate the satisfaction level of the product or service provided by the company.

The user terminal 30 is a smartphone, a tablet terminal, a PC (Personal Computer), a mobile phone, a game console, a touch pad, an electronic book reader, a wearable terminal, or the like, and is a terminal on which an application program for providing a messaging service is installed. be. In addition, the user terminal 30 has a Web browsing function and can refer to an external site via the communication network NW.

The user terminal 30 includes, for example, a communication unit 31, a display unit 32, and a control unit 33. The communication unit 31 communicates with the notification management device 10 via the communication network NW, and receives a notification using the messaging service from the notification management device 10. The display unit 32 displays the content of the notification received from the notification management device 10. The control unit 33 controls the user terminal 30 in an integrated manner, for example, displays the content of the notification from the notification management device 10 on the display unit 32, and makes a sound that the user recognizes that the notification has been received. Output and display (for example, display of banner image, etc.).

The communication network NW is, for example, a communication network including a part or all of the Internet, WAN (Wide Area Network), LAN (Local Area Network), provider equipment, wireless base station, dedicated line, and the like.

The notification in this embodiment is performed by using a messaging service. The messaging service is a mechanism for sending and receiving messages by using functions such as RCS, SMS, and MMS. The message service is a two-way communication. The notification is made, for example, by using the chat function of the messaging service. In this case, when the user terminal 30 is notified of the question related to the questionnaire, a balloon-type message 320 (see FIG. 5) corresponding to the question is displayed in the chat room of the company and is selected as an answer to the question. Possible buttons 321 (see FIG. 5) are displayed. By displaying the button 321 corresponding to the content of the question shown in the message together with the message and 320, the user can easily answer the questionnaire by simply touching the button 321 corresponding to the answer. can. Therefore, it is possible to increase the return rate of the questionnaire. The message in which the question item of the questionnaire is notified is an example of the "question message".

On the other hand, in the present embodiment, the questionnaire consists of a plurality of question items. Companies want to investigate how their products and services are perceived by users and improve them to better products and services. In order to meet such demands from the company side, it is not enough to ask only big questions such as "Are you satisfied with the company's product?" Or "Do you want to recommend the product to acquaintances and friends?" In order to clarify the specific points to be improved, it is necessary to obtain more detailed answers such as what points the user is satisfied with and what points are dissatisfied. To get a more detailed answer, you need to ask multiple questions in the questionnaire.

If all the question items of such a questionnaire consisting of a plurality of question items are notified in order by the messaging service, the burden on the user will increase, no matter how easy it is to answer each question. .. Therefore, there is a possibility that the return rate of the questionnaire will be reduced.

As a countermeasure, in the present embodiment, the message service and the website are used in combination to notify the questionnaire. Specifically, the notification management device 10 notifies a part of the question items of the questionnaire by using the messaging service. Here, some question items of the questionnaire notified by using the messaging service are an example of the "first question item".

The "first question item" may be arbitrarily determined, but it is desirable that the "first question item" is determined so as not to impose a great burden on the user. As a result, it is possible to obtain an answer without imposing a burden on the user. In this case, for example, the number of questions in the "first question item" is set to be equal to or less than a predetermined threshold value (for example, 5 items). Alternatively, the "first question item" may be answered by either YES or NO.

Alternatively, the "first question item" may be determined as the question item that the company wants to know most. The user tends to answer the first one or two questions by comparing with the last question item. As a result, it is possible to preferentially obtain the answers to the question items that the company wants to know most. In this case, when the company server 20 makes a notification request for the questionnaire, the company server 20 notifies the answer priority for each question item in association with each other.

Alternatively, the "first question item" may be determined according to the return rate for each question item in the questionnaire. For example, if there is a question item whose return rate of the questionnaire is lower than that of other question items, that question item may be selected as the "first question item". The user tends to answer the first one or two questions by comparing with the last question item. Therefore, it is possible to improve the return rate of question items with a low return rate of the questionnaire.

Alternatively, the "first question item" may be determined according to the amount of information that can be displayed on the user terminal 30. In the messaging service, the message is performed in a chat format (interactive format), and the messages notified from both directions are displayed in a predetermined direction (timeline direction) according to the time series. That is, when a questionnaire is conducted using the messaging service, the question message and the message related to the response are displayed one after another along the timeline direction.

For this reason, when a questionnaire is conducted to notify questions one after another using a messaging service, messages other than the questionnaire are more likely to be buried than in the case of notifying a normal message. If other messages are notified during the survey, the question message related to the survey and its response may cause the other message to flow in the timeline direction, and the other message may not be recognized by the user. There is.

As a countermeasure, it is desirable that the amount of information in the "first question item" is not too large and is suppressed to an appropriate amount. The appropriate amount here is, for example, an amount that serves as a guideline so that other messages are not buried in the question message. For example, when the message is displayed, it is a predetermined amount with respect to the area of the display screen of the user terminal 30. The amount of information is less than or equal to the ratio (for example, 25%). By doing so, even if the user is answering the questionnaire, the notification can be recognized when another message is notified.

The notification management device 10 notifies the remaining question items of the questionnaire by using the website. Here, the remaining question items of the questionnaire notified using the website are an example of the "second question item".

The notification management device 10 notifies the URL (Uniform Resource Locator) of the website on which the question items of the remaining questionnaires are posted when the question items notified by using the messaging service are answered. This is because it is considered that the users who answered the question items in the messaging service are more interested in the questionnaire than the users who did not answer the question items and tend to continue to answer the questionnaire. This makes it possible to efficiently obtain questionnaire responses from interested users.

The notification management device 10 may arbitrarily set a condition for notifying the URL of the website on which the question items of the remaining questionnaires are posted. For example, the notification management device 10 notifies the URL to the user who has answered all the question items notified by using the messaging service. Alternatively, the notification management device 10 may notify the URL to the user who has answered a predetermined ratio or more of the question items notified by using the messaging service.

FIG. 2 is a block diagram showing an example of the configuration of the notification management device 10 according to the embodiment. The notification management device 10 includes, for example, a communication unit 11, a storage unit 12, and a control unit 13. The communication unit 11 communicates with the notification management device 10 and the user terminal 30 via the communication network NW. The storage unit 12 is an HDD (Hard Disk Drive), a flash memory, a RAM (Random Access Memory), or the like. The storage unit 12 stores a program executed for the functional unit of the control unit 13 to exert its function and data used when the program is executed. For example, the notification information 120 and the response information 121 are stored in the storage unit 12.

FIG. 3 is a diagram showing an example of the configuration of the notification information 120 according to the embodiment. The notification information 120 is information used for giving a notification in response to the notification request notified from the corporate server 20. The notification information 120 is created for each notification request, for example. The notification information 120 includes items such as a message ID, a request source, a notification destination, and a notification attribute.

The message ID indicates identification information that uniquely identifies the message to be notified.
The requester is shown information about the requester. The requester is shown, for example, an ID, a name, and an account. The ID is identification information that uniquely identifies the requesting company or the like. When the messaging service uses SMS, the ID may correspond to, for example, a corporate telephone number. The name is the name of the company or the like corresponding to the ID. The account is a messaging service account used for notifications from companies and the like corresponding to the ID.
In the notification destination, for example, an ID, a name, and an account are shown as information about the notification destination. The ID is identification information that uniquely identifies the user to be notified. The name is the name of the user corresponding to the ID. The account is a messaging service account used to notify the user corresponding to the ID. The account is, for example, a predetermined character string or a number. The account may be associated with, for example, a telephone number used for a messaging service.

The notification attribute indicates information about what to notify the user. The notification attribute includes, for example, a notification date / time, a scenario ID, a scenario name, and a notification type. The notification date and time is the date and time of the notification requested by the requester. The scenario ID is identification information that uniquely identifies the scenario to be notified. The scenario here is information indicating a template of the content to be notified. The scenario name is the name of the scenario corresponding to the scenario ID. The notification type is information indicating whether or not it is necessary to confirm in advance whether or not the notification may be sent.

In the example of FIG. 3, it is shown that the request source is the company X, the account of the messaging service of the company X is xxxxxx, and the notification destination is the user C. Further, it is indicated that the notification from the company X to the user C will be made at 10:00 on the DD day of the MM month of YY. It is shown that the content of the notification is related to the questionnaire created based on the scenario ID (0101). In this notification, a part of the question items of the questionnaire is notified by the messaging service. In addition, it is shown that the remaining questionnaires are directed to the website where the remaining questionnaires are posted, depending on the status of the response to a part of the questionnaires notified by the messaging service.

FIG. 4 is a diagram showing an example of the configuration of the response information 121 according to the embodiment. Response information 121 Information about a response from the user who notified the message. The response information 121 is generated for each message notified to the user. The response information 121 includes, for example, a message ID and items such as a question item (described as Q1).
The message ID indicates identification information that uniquely identifies the notified message.
Q1 is information about question items, and includes items such as notification date / time, response presence / absence, response date / time, and response content. The notification date and time is the date and time when the question item was notified, and the presence or absence of a response is information indicating whether or not there was a response to the question. The response date and time is the date and time when the question was answered. The content of the response is the content of the answer (response) to the question.
In the example of FIG. 4, the question item Q1 is notified at 10:00 on the MY year MM month DD day, the response to the question item Q1 is at 10:03 on the YY year MM month DD day, and the answer is "20s". It is shown that it was the content.

Returning to FIG. 2, the control unit 13 includes, for example, a questionnaire control unit 130, a determination unit 131, a notification control unit 132, and a device control unit 133.
The questionnaire control unit 130 separates a questionnaire composed of a plurality of question items notified from the company server 20 into a "first question item" and a "second question item". The questionnaire control unit 130 notifies the user terminal of the question message corresponding to the "first question item". The questionnaire control unit 130 posts a questionnaire corresponding to the "second question item" on the Weg site. Here, the questionnaire corresponding to the "second question item" is an example of the "web questionnaire". That is, the questionnaire control unit 130 displays the web questionnaire that can be viewed on the Weg site on the accessible site using a web browser.

The determination unit 131 determines whether or not to notify the user terminal 30 of the guidance message based on the response status from the user terminal 30 to the question message. For example, when the user terminal 30 responds to the question message, the determination unit 131 notifies the user terminal 30 of the guidance message. The guidance message contains information about the web survey site. The information about the web questionnaire site is information to be shown to the user to guide the user to the web questionnaire, for example, the URL of the site on which the web questionnaire is posted.

The notification control unit 132 notifies the user terminal 30 of the question message and the guidance message. For example, the notification control unit 132 creates a question message according to the first item, and notifies the user terminal 30 of the created question message. Further, when the determination unit 131 determines that the guidance message is to be notified, the notification control unit 132 creates a guidance message and notifies the user terminal 30 of the created guidance message.

The device control unit 133 comprehensively controls the notification management device 10. For example, when the notification request from the corporate server 20 is received via the communication unit 11, the device control unit 133 stores the content as the notification information 120 in the storage unit 12. When the device control unit 133 receives a response to the question message from the user terminal 30 via the communication unit 11, the device control unit 133 stores the content as response information 121 in the storage unit 12. The device control unit 133 notifies the user terminal 30 of the notification message and the guidance message created by the notification control unit 132 via the communication unit 11.

Here, an example of a display mode in which a message is displayed on the user terminal 30 will be described with reference to FIGS. 5 to 9. 5 to 9 are views showing an example of display of the user terminal 30 according to the embodiment.

FIG. 5 shows an example in which the first question message 320 is displayed on the display unit 32. In this example, the question message 320 stating "Q1. Please tell me your age" is displayed. Further, in this example, a button 321 in which "20's" to "50's" used for answering the question message 320 is described is shown. When the user who visually recognizes the screen of the user terminal 30 performs an operation of selecting one of the buttons 321, the notification management device 10 is notified of the answer according to the selected content. When the notification management device 10 is notified of the answer to the question from the user terminal 30, the notification management device 10 notifies the user terminal 30 of a question message corresponding to the next question.

FIG. 6 shows an example in which the fifth question message 320 is displayed on the display unit 32. For example, in this example, the question message 320 stating "Q5. Are you satisfied with the response?" Is displayed. Further, in this example, for the question message 320, a button 321 in which "satisfied", "normal", and "dissatisfied" used for the answer are described is shown. When the user who visually recognizes the screen of the user terminal 30 performs an operation of selecting one of the buttons 321, the notification management device 10 is notified of the answer according to the selected content. When the notification management device 10 is notified of the answer to the last question of the "first question item" from the user terminal 30, a guidance message as shown in FIGS. 7 or 8 is notified from the notification management device 10 to the user terminal 30. Will be done.

FIG. 7 shows an example in which the guidance message is displayed on the display unit 32. For example, in this example, a guidance message 320 stating "Thank you for your response. Can you answer the additional questionnaire?" Is displayed. Further, in this example, the guidance message 320 is indicated by a button 321 in which "Yes" and "No" used for the answer are described, respectively. When the user who visually recognizes the screen of the user terminal 30 performs an operation of selecting one of the buttons 321, the notification management device 10 is notified of the answer according to the selected content. When the notification management device 10 is notified from the user terminal 30 that the questionnaire is to be answered, the notification management device 10 notifies the user terminal 30 of a guidance message containing the URL as shown in FIG. Alternatively, the "Yes" button may be set to link to the URL.

FIG. 8 shows an example in which the guidance message is displayed on the display unit 32. For example, in this example, a guidance message 320 stating "Please answer the questionnaire at the following site. Http: //www.xxx ..." is displayed. When the user who visually recognizes the screen of the user terminal 30 performs an operation such as touching the URL, the site transitions to the website on which the web questionnaire is posted.

FIG. 10 shows an example in which the Web is displayed on the display unit 32. For example, in this example, an input form 322 stating "Questionnaire 6th question ..." is displayed. When a user who visually recognizes the screen of the user terminal 30 inputs an answer in the input form, the answer is acquired by the notification management device 10.

FIG. 10 is a flowchart showing the flow of processing performed by the notification management device 10 according to the embodiment.
The notification management device 10 acquires a questionnaire notification request from the company server 20 (step S10).
The notification management device 10 selects a question item to be notified using the messaging service from the acquired questionnaire question items (step S11). That is, the question items of the questionnaire are separated into the "first question item" and the second question item.
The notification management device 10 notifies the question message corresponding to the question item selected in step S11 (step S12).
The notification management device 10 determines whether or not the response status (response status) to the question message notified in step S12 satisfies a predetermined condition (step S13). The predetermined condition here is a condition for notifying a guidance message. For example, the notification management device 10 determines whether or not all the notified question messages have been answered. For example, the notification management device 10 determines whether or not there is a response to a question item of a predetermined ratio or more among the notified question messages.
When the notification management device 10 determines that the predetermined condition is satisfied, the notification management device 10 notifies the guidance message (step S14).

As described above, the notification management device 10 of the embodiment includes the questionnaire control unit 130 and the determination unit 131. The questionnaire control unit 130 separates a questionnaire composed of a plurality of question items into a "first question item" and a "second question item", and notifies the user terminal of a question message corresponding to the "first question item". Then, the web questionnaire corresponding to the "second question item" is displayed on an accessible site using a web browser. The determination unit 131 determines whether or not to notify the user terminal 30 of a guidance message including information (for example, a URL) about the site of the web questionnaire, based on the response status from the user terminal 30 to the question message. Thereby, the notification management device 10 of the embodiment can carry out the questionnaire by using both the messaging service and the website. As a result, it is possible to first notify a small amount of questions by the messaging service and decide whether or not to direct the user to the website according to the response status.

Here, as a comparative example, consider the case where the questionnaire is notified only on the website. About 20% of users answer all the items in the questionnaire, about 70% do not answer at all, and about 10% of users answer only the first few questions but cannot reach the end and leave. Then assume. In most cases, the questionnaire form on the website sends the answer contents when all the question items are answered, so that the user who answered only the first few questions rarely sends the answer. Therefore, in the comparative example, only about 20 out of 100 users can get answers, and the remaining 80% of users cannot get answers.

On the other hand, in the present embodiment, the messaging service and the website are used in combination to notify the questionnaire. In the case of a survey using a messaging service, you will be notified in a chat format. Therefore, if the user answers one question item, the notification management device 10 can acquire the answer one by one. Therefore, in the notification management device 10 of the present embodiment, out of 100 people, in addition to obtaining answers to all the question items from about 20 users, 10 people respond to several questions notified by the messaging service. Can be obtained from users of the degree.

Therefore, it is possible to reduce the burden on the user and improve the return rate of the questionnaire as compared with the case where the questionnaire is notified only on the website.

Further, in the notification management device 10 of the embodiment, when there is a response to the question message, the determination unit 131 notifies the user terminal 30 of the guidance message. As a result, the notification management device 10 of the embodiment can efficiently obtain an answer by guiding the user who is likely to be interested in the questionnaire to the website.

Further, in the notification management device 10 of the embodiment, the first question item is determined according to the amount of information that can be displayed on the user terminal 30. As a result, in the notification management device 10 of the embodiment, when the amount of information of the first question item is displayed in the range that can be displayed on the user terminal 30, or when another message is notified to the user terminal 30, the other message is sent. It is possible to keep it within the range where it will not be buried. Therefore, even when the user is answering the questionnaire, it is possible to prevent the convenience of the messaging service from being impaired, such as being able to recognize the notification when another message is notified. be.

All or part of the notification management device 10 in the above-described embodiment may be realized by a computer. In that case, the program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read by the computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Further, a "computer-readable recording medium" is a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short period of time. It may also include a program that holds a program for a certain period of time, such as a volatile memory inside a computer system that serves as a server or a client in that case. Further, the above program may be for realizing a part of the above-mentioned functions, and may be further realized for realizing the above-mentioned functions in combination with a program already recorded in the computer system. It may be realized by using a programmable logic device such as FPGA.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs and the like within a range that does not deviate from the gist of the present invention.

1 ... Notification system 10 ... Notification management device 11 ... Communication unit 12 ... Storage unit 120 ... Notification information 121 ... Response information 13 ... Control unit 130 ... Questionnaire control unit 131 ... Judgment unit 132 ... Notification control unit 133 ... Device control unit 20 ... Corporate server 30 ... User terminal

Claims (6)

A questionnaire composed of a plurality of question items is separated into a part of the first question item among the plurality of question items and a second question item different from the first question item among the plurality of question items. A questionnaire control unit that notifies the user terminal of the question message corresponding to the first question item and displays the web questionnaire corresponding to the second question item on an accessible site using a web browser.
Based on the response status from the user terminal to the question message, a determination unit that determines whether or not to notify the user terminal of a guidance message containing information about the web questionnaire site.
A notification management device. When the determination unit receives a response to the question message, the determination unit notifies the user terminal of the guidance message.
The notification management device according to claim 1. The first question item is determined according to the amount of information that can be displayed on the user terminal.
The notification management device according to claim 1 or 2. The questionnaire control unit notifies the user terminal of the question message so that the question messages are displayed in order in the timeline direction.
The notification management device according to any one of claims 1 to 3. The questionnaire control unit performs a questionnaire composed of a plurality of question items with a part of the first question items among the plurality of question items and a second question item among the plurality of question items which is different from the first question item. The question message corresponding to the first question item is notified to the user terminal, and the web questionnaire corresponding to the second question item is displayed on an accessible site using a web browser.
Based on the response status from the user terminal in the question message, the determination unit determines whether or not to notify the user terminal of a guidance message including information about the web questionnaire site.
Notification management method. A program for operating a computer as the notification management device according to any one of claims 1 to 3, and for operating the computer as each part included in the notification management device.

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