JP2021096577A - Food and beverage supply system and food and beverage supply device - Google Patents

Abstract

To provide a food and beverage supply system and a food and beverage supply device capable of preventing user's operational error and fraud.SOLUTION: A food and beverage supply system 100 includes a food and beverage supply device 5 that provides food and beverage, and information storage means 4 that stores order contents from an orderer and incidental information associated with the order contents. The food and beverage supply device 5 includes: an orderer information detection unit 51 that collects detection information from the orderer; a communication unit 52 that communicates with the information storage means 4; and a control unit 53 that controls so as to perform the provision of food and beverage according to the order contents. The control unit 53 acquires the order contents associated with the incidental information based on a collation result of the detection information and the incidental information, and provides food and beverage according to the acquired order contents.SELECTED DRAWING: Figure 1

Description

The present invention relates to a food and drink supply system and a food and drink supply device.

Self-service food and beverage supply services are known. This service is, for example, as follows. After ordering and accounting at the cash register, the service operator (eg, a clerk) hands a container (eg, a paper cup) corresponding to the food and drink to a user (eg, a customer) of the service. The user installs the handed container in the food and drink supply device, and selects the food and drink according to the order from the buttons provided in the food and drink supply device. The food and drink supply device pours the food and drink corresponding to the selected button into the container, and the supply of the food and drink as ordered is completed.

Conventionally, in connection with this service, there is known a food and drink supply device having a plurality of types of raw material supply sources and supplying a desired beverage selected by a user (see, for example, Patent Document 1). This type of food and drink supply device is installed in a store, for example, and functions as a self-server so that customers can receive beverages according to their own tastes.

International Publication No. 2016/06992

In recent years, the following problems have occurred in services using food and drink supply devices.
For example, due to a user's erroneous operation, a beverage of a type not desired by the user may be supplied, or an amount of a beverage different from the amount desired by the user may be supplied. In that case, since the user requests the store to settle the difference, return the product, or reinsert the product, the amount of work of the service operator (clerk) increases.

In addition, there is a risk that the user cheats and supplies a different type or amount of beverage from the ordered product. In that case, the user can receive, for example, a beverage that is more expensive than the order or a large amount of beverage, which leads to a decrease in store sales.

The present invention has been made in view of the above-mentioned problems, and an object of the present invention is to provide a food and drink supply system and a food and drink supply device capable of suppressing erroneous operation and fraud of a user.

The above object of the present invention is achieved by the following means.

(1) A food and drink supply system including a food and drink supply device for providing food and drink, and an information storage means for storing an order content from an orderer and incidental information linked to the order content, and the food and drink supply system. The charge supply device controls the detection unit that collects detection information from the orderer, the communication unit that communicates with the information storage means, and controls to provide food and drink according to the order contents. The control unit acquires the order contents associated with the incidental information based on the collation result of the detection information and the incidental information, and provides food and drink according to the acquired order contents. A featured food and beverage supply system.

(2) The food and drink supply system according to (1) above, wherein the incidental information is a biological feature of the orderer.

(3) The above-mentioned (2), wherein the biological feature is any one of face, behavior, voiceprint, fingerprint and iris, or a combination of two or more of them. Food and beverage supply system.

(4) The incidental information is information generated by an operator who operates a food and drink supply service that can identify the orderer, and the detection unit uses the detection information from a medium possessed by the orderer. The food and drink supply system according to (1) above, which is characterized by detecting.

(5) The food and drink supply system according to (4) above, wherein the medium is a receipt issued by the operator, or an order tag or an order coin given by the operator at the time of ordering. ..

(6) When the control unit provides the food and drink according to the contents of the order, the control unit causes the information storage means to record performance information indicating that the order has been fulfilled, or an order fulfilled from the information storage means. The food and drink supply system according to any one of (1) to (5) above, wherein the information is erased.

(7) A communication unit that provides food and drink and communicates between an order content from an orderer and an information storage means that stores incidental information associated with the order content, and the above. It has a detection unit that collects detection information from an orderer and a control unit that controls to provide food and drink according to the order contents, and the control unit collates the detection information with the incidental information. A food and drink supply device characterized in that an order content linked to the incidental information is acquired based on the result, and food and drink are provided according to the acquired order content.

According to the present invention, it is possible to suppress erroneous operation and fraud of the user.

It is a schematic block diagram of the food and drink supply system which concerns on 1st Embodiment of this invention. It is a figure which shows an example (1st Example) of the structure of the food and drink supply system which concerns on 1st Embodiment of this invention. It is a data structure diagram of order information in 1st Example. It is an overall block diagram of the food and drink supply apparatus in 1st Example. It is an example of the flowchart which shows the operation of the food and drink supply device in 1st Example. It is a figure which shows an example (2nd Example) of the structure of the food and drink supply system which concerns on 1st Embodiment of this invention. It is a data structure diagram of order information in 2nd Example. It is a schematic block diagram of the food and drink supply system which concerns on 2nd Embodiment of this invention. It is a figure which shows an example (third embodiment) of the structure of the food and drink supply system which concerns on the 2nd Embodiment of this invention. It is a data structure diagram of order information in 3rd Example. It is an example of the flowchart which shows the operation of the food and drink supply device in 3rd Example.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Each figure is only schematically shown to the extent that the present invention can be fully understood. Therefore, the present invention is not limited to the illustrated examples. Further, in each figure, common components and similar components are designated by the same reference numerals, and duplicate description thereof will be omitted. In addition, detailed description of known functions not directly related to the present invention may be omitted.

[Outline of Embodiment]
First, the food and drink supply system according to the first embodiment will be described with reference to FIG. After that, a specific example of the food and drink supply system according to the first embodiment will be described with reference to FIGS. 2 to 7. Subsequently, the food and drink supply system according to the second embodiment will be described with reference to FIG. After that, a specific example of the food and drink supply system according to the second embodiment will be described with reference to FIGS. 9 to 11.

[First Embodiment]
<About the configuration of the food and drink supply system according to the first embodiment>
The food and drink supply system 100 according to the first embodiment of the present invention will be described with reference to FIG. The food and drink supply system 100 shown in FIG. 1 is a system that supplies food and drink based on an order. Beverages and foods are included in the food and drink, and the food and drink supply system 100 provides at least one of the beverages and foods. The type of food and drink is not particularly limited, and the food and drink supply system 100 can be used in various situations in which food and drink are supplied.

The food and drink supply system 100 shown in FIG. 1 mainly includes an order content acquisition means 2, ancillary information acquisition means 3, an information storage means 4, and a food and drink supply device 5. The information storage means 4 and other components are connected via a communication network. The communication network is not particularly limited as long as it can send and receive information. The communication network may be either wireless communication or wired communication.

The order content acquisition means 2 and the incidental information acquisition means 3 are arranged in an area for ordering food and drink (hereinafter, may be referred to as a “food and drink order area”). The food and drink supply device 5 is arranged in an area for supplying (providing) food and drink (hereinafter, may be referred to as a “food and drink supply area”). The information storage means 4 may be arranged in either the food / drink ordering area or the food / drink supply area, or may be located in a space different from the food / drink ordering area and the food / drink supply area (for example, the backyard of the store or outside the store). It may be located in the data center of.

The order content acquisition means 2 is a means for acquiring the order content. The order content is the type (variety) of the product that the user who uses the food and drink supply service (hereinafter, may be referred to as "orderer") wants to provide. The order content may include information on the size and number of ordered products (ordered products). The order content acquisition means 2 is, for example, a barcode reader or a touch panel, and the order content is acquired by reading the barcode for the ordered product according to the ordered product or inputting the touch panel. The order content acquisition means 2 may form a part of a device (for example, a cash register) used for commercial transactions.

The incidental information acquisition means 3 is a means for acquiring incidental information. Ancillary information is information linked to the contents of the order and is information that can identify the order when the food and drink are supplied. The incidental information includes a wide range of information such as information on the orderer and information on commercial transactions. The incidental information may be, for example, personal information of the orderer or information generated by the operator who operates the food and drink supply service. In the first embodiment, the explanation is given assuming the personal information of the orderer as the incidental information, and in the second embodiment, the explanation is given assuming the information generated by the operator as the incidental information.

The orderer's personal information may be the orderer's biological characteristics, personal ID (identification), name, or the like. Biological features are those in which individual human features such as face, behavior, voiceprint, fingerprint, and iris can be distinguished, or a combination of two or more of these. The personal ID is, for example, information given to the user when issuing a credit card, a health insurance card, a driver's license, a my number card, or the like.

When the incidental information is a biological feature of the orderer, the incidental information acquisition means 3 is, for example, a camera that captures an image of the orderer, a microphone that collects voices, and the like. Further, the incidental information acquisition means 3 when the incidental information is a personal ID is, for example, a card reader that reads the information of the card owned by the orderer. The timing of acquiring the incidental information is not particularly limited, and the acquisition of the order contents may be a trigger.

The information storage means 4 is a means for storing information (hereinafter referred to as "order information 41") in which order contents and incidental information are associated with each other. The information storage means 4 is, for example, a data logger or a data server, and may be a part of a cloud system (cloud server). The information storage means 4 may be configured in the food and drink supply device 5 as a part of the function provided in the food and drink supply device 5. That is, the food and drink supply device 5 may have the information storage means 4.

The order information 41 may include information indicating whether or not the food and drink supply device 5 has completed the provision of food and drink. In that case, after the food and drink supply device 5 completes the supply of food and drink corresponding to the order contents, the information to that effect is transmitted from the food and drink supply device 5 to the information storage means 4, and the order contents have been fulfilled. It is preferable that the presence is recorded in the order information 41. Alternatively, the corresponding order information 41 may be deleted after the supply of food and drink is completed. As a result, it is possible to prevent the orderer from receiving the food and drink provided multiple times with the same order information 41.

The food and drink supply device 5 is a device that supplies (provides) food and drink. The food and drink supply device 5 has a function of being able to supply (provide) food and drink of a plurality of varieties, and selects and supplies products according to the order contents of the user (orderer). The food and drink supply device 5 is, for example, a coffee server. The food and drink supply device 5 mainly includes an orderer information detection unit 51, a communication unit 52, and a control unit 53.

The orderer information detection unit 51 is a component that collects the detection information of the orderer. The detection information includes a wide range of information that can be obtained from the orderer and is used for collation with incidental information. The processed detection information may be used for collation with the incidental information. Further, the orderer information detection unit 51 may acquire incidental information as detection information. When the incidental information is a biological feature of the orderer, the orderer information detection unit 51 is, for example, a camera that captures an image of the orderer, a microphone that collects voices, and the like. Further, the orderer information detection unit 51 when the incidental information is a personal ID is, for example, a card reader that reads the information of the card owned by the orderer. That is, the orderer information detection unit 51 has a configuration corresponding to the incidental information acquisition means 3. The timing of acquiring the detection information is not particularly limited, and may be triggered by the start of operation of the food and drink supply device 5. The orderer information detection unit 51 may be mounted on a device other than the food and drink supply device 5, and in that case, it is preferable that the orderer information detection unit 51 is arranged around the food and drink supply device 5.

The communication unit 52 is a component that realizes communication (communication) between the food and drink supply device 5 and the information storage means 4. The communication unit 52 is, for example, a communication interface. The food and drink supply device 5 obtains order information 41 from the information storage means 4 via the communication unit 52. Further, the food and drink supply device 5 transmits to the information storage means 4 that the provision of food and drink has been completed via the communication unit 52. When the food and drink supply device 5 has the information storage means 4, the communication unit 52 realizes communication by using an internal bus or the like.

The control unit 53 is a component that controls the food and drink supply device 5 so as to provide the food and drink as ordered to the user (orderer). The control unit 53 exchanges necessary data and control signals with other components of the food and drink supply device 5. The control unit 53 is, for example, a microcomputer including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), an input port, an output port, and the like. The control unit 53, for example, loads the program stored in the ROM into the RAM as needed and executes it by the CPU.

When the orderer information detection unit 51 detects incidental information provided (or possessed) by the user (orderer), the control unit 53 uses the communication unit 52 to detect the detection information of the detection unit and the information storage means 4. Based on the collation result with the incidental information, the order information 41 of the orderer is acquired, and the operation of the food and drink supply device 5 is controlled. As a result, the orderer can receive the food and drink as ordered. Further, the control unit 53 transmits to the information storage means 4 that the provision of food and drink according to the order contents has been completed via the communication unit 52.

(Structure of the first embodiment)
Next, an example (first embodiment) of the configuration of the food and drink supply system 100 according to the first embodiment will be described with reference to FIG. In the first embodiment, it is assumed that the food and drink supply system 100 is used for the self-service coffee sales service in the store. That is, when a customer orders coffee from a clerk in the food and drink ordering area, the clerk hands the container 11 (paper cup) according to the order contents to the customer. The customer (orderer) moves to the food and drink supply area and installs the handed container 11 in the food and drink supply device 5. The food and drink supply device 5 pours the beverage according to the order contents into the container 11, and the supply of the beverage as ordered is completed.

As shown in FIG. 2, the food and drink supply system 100A in the first embodiment includes an order processing device 6, ancillary information acquisition means 3, an information storage means 4, and a food and drink supply device 5. The order processing device 6 includes an order content acquisition means 2.

As shown in FIG. 2, the order processing device 6 in the first embodiment is a cash register. Further, the order content acquisition means 2 is a touch panel provided in the cash register. The order processing device 6 is operated by a clerk, and the order contents are input via the order contents acquisition means 2. The entered order details are sent to the information storage means 4.

Further, as shown in FIG. 2, the incidental information acquisition means 3 in the first embodiment is a camera. The incidental information acquisition means 3 is installed on the ceiling of a store or the like, and photographs the customer's face at the time of ordering. The captured face image is sent to the information storage means 4. The incidental information acquisition means 3 may be a camera for the purpose of crime prevention (security camera), and in that case, an image obtained by extracting an area around the customer's face from the captured image is sent to the information storage means 4. You may.

As shown in FIG. 2, the information storage means 4 in the first embodiment is a data server. The order information 41A stored in the information storage means 4 is shown in FIG.
As shown in FIG. 3, the order information 41A here is composed of a shopping ID, a face image which is personal information of the orderer, order contents, and fulfillment information.

The shopping ID is information that identifies a commercial transaction including an order for food and drink.
The face image is an image of the customer's face at the time of ordering using the incidental information acquisition means 3. The face image has a resolution sufficient to identify the customer.
The order content is the information of the order input by using the order content acquisition means 2. The contents of the order here include the variety and size.
The performance information is information indicating whether or not the food and drink supply device 5 has completed the supply of food and drink corresponding to the order contents. For example, when the performance information is "not yet", the food and drink is not supplied, and when the performance information is "finished", the food and drink is supplied.

As shown in FIG. 2, the food and drink supply device 5 in the first embodiment is a self-contained coffee server. The food and drink supply device 5 is operated by a customer (orderer). The configuration of the food and drink supply device 5 is shown in FIG.

The food and drink supply device 5 mainly includes a main body 50, an orderer information detection unit 51, a communication unit 52, a control unit 53, raw material supply sources 54a and 54b, a nozzle 55, and an HMI (Human Machine Interface) 56.

The main body 50 generates food and drink (here, coffee) to be supplied from the raw materials (here, powdered coffee beans) supplied from the raw material supply sources 54a and 54b.

The main body 50 has, for example, a control valve (not shown) between the raw material supply sources 54a and 54b, and by opening and closing the control valve corresponding to a command from the control unit 53, the raw material supply source 54a, The desired type of raw material is selectively obtained from 54b.

For example, a dripper, a boiler, a water supply unit, a steam generation unit, a stirring unit and the like (none of which are shown) are housed in the main body 50. Each unit of the main body unit 50 operates so as to generate a specified amount of food and drink of the type specified by the control unit 53 based on a command from the control unit 53. Since the configuration for generating the food and drink in the main body 50 is the same as the configuration of the conventionally known food and drink supply device, the description here is omitted (see, for example, Patent Document 1).

The main body 50 has a container mounting table 50a (that is, a container storage place) for mounting the container 11 to be supplied with food and drink on the front surface.

The raw material supply sources 54a and 54b are arranged above the main body 50 and hold raw materials for producing food and drink to be supplied. The food and drink supply device 5 is provided with a plurality of raw material supply sources 54a and 54b (only two are shown in FIG. 4) that hold a plurality of different types of raw materials so that a plurality of types of food and drink can be supplied. ing.

Examples of the plurality of types of raw materials held by the raw material supply sources 54a and 54b include a plurality of types of coffee beans of different brands, milk blended with coffee, and other flavors. The raw materials held by the raw material supply sources 54a and 54b are not limited to raw materials that require a food and drink generation process in the main body 50 such as coffee beans, but are foods and drinks that can be directly supplied from the main body 50. May be good.

The nozzle 55 is attached to the front surface of the main body 50 and discharges the food and drink generated by the main body 50. The nozzle 55 is arranged above the container mounting table 50a of the main body 50.

The HMI 56 is a component for exchanging information between the customer and the food and drink supply device 5. The HMI 56 here includes a display unit 56a and an operation unit 56b.
The display unit 56a is, for example, a liquid crystal display. The display unit 56a displays the order details of the orderer.
The operation unit 56b is, for example, a button, a switch, or the like. When instructing the food and drink supply device 5 to start the beverage extraction, the customer operates the operation unit 56b.
The HMI 56 may be configured as a touch panel type display having the functions of the display unit 56a and the operation unit 56b.

As shown in FIG. 4, the orderer information detection unit 51 in the first embodiment is a camera. The orderer information detection unit 51 is arranged in front of the main body 50, and photographs the face of the customer (orderer) in front of the main body 50. The captured image is sent to the control unit 53.

When the orderer information detection unit 51 photographs the face of the orderer, the control unit 53 collates the detection information of the detection unit with the incidental information stored in the information storage means 4, and the orderer is based on the collation result. Order information 41A (see FIG. 3) is acquired. It should be noted that only the order details may be acquired. In the information storage means 4, for example, the matching process of the orderer is performed by using the image analysis technique, and the order information 41 of the corresponding orderer is sent to the control unit 53. The control unit 53 controls the main body unit 50 so that the food and drink of the type corresponding to the order contents in the order information 41 acquired from the information storage means 4 is supplied from the nozzle 55.

The control unit 53 selects one type of raw material from a plurality of types of raw material supply sources (here, 54a and 54b), and controls the main body 50 so as to generate food and drink of the selected raw material. It may be. Further, the control unit 53 selects two or more kinds of raw materials from a plurality of kinds of raw material supply sources so as to generate food and drink in which the selected two or more kinds of raw materials are blended in a predetermined ratio. The configuration may be such that the unit 50 is controlled.

(Operation of the first embodiment)
The operation of the food and drink supply system 100A according to the first embodiment will be described with reference to FIG. 2 (see FIGS. 3 to 5 as appropriate).

First, a customer (corresponding to a user) orders food and drink from a clerk and purchases the food and drink by making a payment. The clerk operates the order content acquisition means 2 of the order processing device 6 to input the ordered item, and the input order content is sent to the information storage means 4. Further, the incidental information acquisition means 3 photographs the face of the customer at the time of ordering, and the photographed face image is sent to the information storage means 4.

The information storage means 4 associates the sent order contents with the face image of the orderer and stores the order information 41A. The face image taken by the incidental information acquisition means 3 may be sent to the order processing device 6, and the order content and the face image of the orderer may be sent from the order processing device 6 to the information storage means 4. In that case, the order processing device 6 may associate the order content with the face image of the orderer.

In addition, the clerk hands the container 11 according to the order contents to the customer (orderer). The orderer moves to the front of the food and drink supply device 5 with the container 11 in his hand, and places the handed container 11 on the container mounting table 50a of the food and drink supply device 5.

FIG. 5 shows the operation of the food and drink supply device 5.
The orderer information detection unit 51 of the food and drink supply device 5 recognizes the orderer and photographs the face of the orderer (step S1).

Subsequently, the control unit 53 of the food and drink supply device 5 sends the face image taken by the orderer information detection unit 51 to the information storage means 4 and acquires the order details (order information 41A) of the orderer (step S2). ).

Subsequently, the control unit 53 of the food and drink supply device 5 displays the order contents of the orderer acquired from the information storage means 4 on the display unit 56a (step S3). The orderer confirms that the order contents displayed on the display unit 56a are not different from those purchased. Then, if there is no mistake in the order contents, the process proceeds to the next step.

Subsequently, the control unit 53 of the food and drink supply device 5 waits until the orderer gives an instruction to start supplying food and drink. After confirming the order details, the orderer operates the HMI 56 to input an instruction to start supplying food and drink (“Yes” in step S4).

Subsequently, the control unit 53 of the food and drink supply device 5 controls the main body unit 50 to provide food and drink according to the order contents (step S5). Then, the control unit 53 transmits to the information storage means 4 that the fulfillment of the order is completed after the provision of the food and drink is completed (step S6).

(Structure of the second embodiment)
Next, an example (second embodiment) of the configuration of the food and drink supply system 100 according to the first embodiment will be described with reference to FIG. In the second embodiment, as in the first embodiment, it is assumed that the food and drink supply system 100 is used for the self-service coffee sales service in the store. The difference from the first embodiment is that the method of acquiring the incidental information and the method of authenticating the orderer using the acquired incidental information are different from those of the first embodiment.

As shown in FIG. 6, the food and drink supply system 100B in the second embodiment includes an order processing device 6, an information storage means 4, and a food and drink supply device 5. The order processing device 6 includes an order content acquisition means 2 and ancillary information acquisition means 3.

As shown in FIG. 6, the order processing device 6 in the second embodiment is a cash register. Further, the order content acquisition means 2 is a touch panel provided in the cash register. Further, the incidental information acquisition means 3 is a card reader provided in the cash register. The order processing device 6 is operated by a clerk. The order content is input via the order content acquisition means 2. The information (for example, personal ID) of the card 12 owned by the orderer is read through the incidental information acquisition means 3. The input order details and the read card 12 information are sent to the information storage means 4.

FIG. 7 shows the order information 41B stored by the information storage means 4 in the second embodiment.
As shown in FIG. 7, the order information 41B here is composed of a shopping ID, a personal ID code which is personal information of the orderer, an order content, and performance information.

The shopping ID, order details, and performance information are the same as in the first embodiment.
The personal ID code is information read from the card 12 owned by the orderer using the incidental information acquisition means 3.

The food and drink supply device 5 shown in FIG. 6 is the same as that of the first embodiment except for the configuration of the orderer information detection unit 51.
The orderer information detection unit 51 in the second embodiment is a card reader. The orderer information detection unit 51 is arranged in front of the main body 50, and the customer (orderer) reads the information on the card 12 by bringing the card 12 closer to the orderer information detection unit 51. The information read from the card 12 is sent to the control unit 53.

(Operation of the second embodiment)
The operation of the second embodiment shown in FIG. 6 is the same except for the method of acquiring the incidental information and the method of authenticating the orderer using the acquired incidental information. Detailed description will be omitted.

The food and drink supply system 100 according to the first embodiment of the present invention configured as described above has the following effects.
That is, the food and drink supply system 100 according to the first embodiment acquires the incidental information of the orderer, associates the order contents with the incidental information, and stores the incidental information in the information storage means 4. Then, the detection information of the orderer is acquired when the food and drink is supplied, and the acquired detection information is collated with the incidental information acquired at the time of supply, and the order contents are acquired from the information storage means 4. Therefore, it is possible to definitely provide the orderer with the food and drink as ordered. Here, when the biological characteristics of the orderer are used as incidental information, the detection information may be acquired from the orderer himself, so that it is not necessary to carry a medium (for example, an IC card) for storing the detection information.

Further, the food and drink supply system 100 according to the first embodiment transmits to the information storage means 4 that the fulfillment of the order is completed after the provision of the food and drink is completed, and updates or updates the corresponding order information 41. to erase. As a result, it is possible to prevent the orderer from receiving the food and drink provided multiple times with the same order information 41.

[Second Embodiment]
In the first embodiment, incidental information is acquired from the orderer when ordering food and drink, and the orderer is authenticated using the result of collating the detection information of the orderer acquired at the time of supplying food and drink with the incidental information. Was there. Here, the incidental information in the first embodiment assumes, for example, information about the orderer. In the second embodiment, incidental information is generated when ordering food and drink, and a medium with the generated incidental information is passed to the orderer. Then, the orderer is authenticated using the result of collating the detection information of the orderer by the medium with the incidental information generated at the time of ordering the food and drink. The incidental information in the second embodiment may be, for example, information related to commercial transactions.

<About the configuration of the food and drink supply system according to the second embodiment>
The food and drink supply system 200 according to the second embodiment of the present invention will be described with reference to FIG. The food and drink supply system 200 shown in FIG. 8 is a system that supplies food and drink based on an order.

The food and drink supply system 200 shown in FIG. 8 mainly includes an order content acquisition means 2, ancillary information generation means 7, an information storage means 4, and a food and drink supply device 5. That is, as compared with the first embodiment, the incidental information acquisition means 3 (see FIG. 1) is changed to the incidental information generation means 7. The configuration other than the incidental information generating means 7 is the same as that of the first embodiment.

The incidental information generating means 7 is a means for generating incidental information. The incidental information here is information incidental to the order contents and is information generated by the operator who operates the food and drink supply service. The information generated by the incidental information generating means 7 is attached to a medium (including a loan) passed to a user (orderer) who is a user of the service. The medium to which the incidental information is attached may be, for example, a receipt, an order tag, an order coin, or the like.

(Structure of the third embodiment)
Next, an example (third embodiment) of the configuration of the food and drink supply system 200 according to the second embodiment will be described with reference to FIG. 9. In the third embodiment, it is assumed that the food and drink supply system 200 is used for the self-service coffee sales service in the store.

As shown in FIG. 9, the food and drink supply system 200C in the third embodiment includes an order processing device 6, an information storage means 4, and a food and drink supply device 5. The order processing device 6 includes an order content acquisition means 2 and ancillary information generation means 7.

As shown in FIG. 9, the order processing device 6 in the third embodiment is a cash register. Further, the order content acquisition means 2 is a touch panel (particularly, a function related to input) provided in the cash register. Further, the incidental information generating means 7 is a touch panel (particularly, a function related to output) included in the cache register. The order processing device 6 is operated by a clerk. The order content is input via the order content acquisition means 2. The incidental information is displayed via the incidental information generating means 7. The input order contents and the generated incidental information are sent to the information storage means 4. The clerk hands the order coin 13 corresponding to the displayed incidental information to the orderer. When printing incidental information on a receipt (not shown), the incidental information generating means 7 is a printer that prints the receipt.

FIG. 10 shows the order information 41C stored by the information storage means 4 in the third embodiment.
As shown in FIG. 10, the order information 41C here is composed of a shopping ID, a coin ID code which is specific information of the orderer, an order content, and performance information.

The shopping ID, order details, and performance information are the same as in the first embodiment.
The coin ID code is information that identifies the order coin 13 generated and notified by the incidental information generating means 7.

The food and drink supply device 5 shown in FIG. 9 is the same as that of the first embodiment except for the configuration of the orderer information detection unit 51.
The orderer information detection unit 51 in the third embodiment is a means for accepting the insertion of the order coin 13 and detecting the coin ID code attached to the order coin 13. The insertion slot 51a of the order coin 13 is arranged in front of the main body 50, and the orderer information detection unit 51 reads the information attached to the order coin 13 inserted by the customer. The information read from the order coin 13 is sent to the control unit 53.

(Operation of the third embodiment)
Next, the operation of the food and drink supply system 200C in the third embodiment will be described with reference to FIG. 9 (see FIGS. 10 and 11 as appropriate).

First, a customer (corresponding to a user) orders food and drink from a clerk and purchases the food and drink by making a payment. The clerk operates the order content acquisition means 2 of the order processing device 6 to input the ordered item, and the input order content is sent to the information storage means 4. Further, the incidental information generating means 7 generates a coin ID code which is specific information of the orderer at the time of supply and notifies the clerk, and the clerk hands the order coin 13 corresponding to the notified coin ID code to the orderer. .. This associates the orderer with the coin ID code.

In addition, the clerk hands the container 11 according to the order contents to the orderer. The orderer moves to the front of the food and drink supply device 5 with the container 11 and the order coin 13 in his hand, places the handed container 11 on the container mounting table 50a of the food and drink supply device 5, and places an order. The coin 13 is inserted into the insertion slot 51a.

FIG. 11 shows the operation of the food and drink supply device 5.
The orderer information detection unit 51 of the food and drink supply device 5 detects the coin ID code attached to the order coin 13 and recognizes the orderer (step T1).

Subsequently, the control unit 53 of the food and drink supply device 5 sends the coin ID code detected by the orderer information detection unit 51 to the information storage means 4, and acquires the order details (order information 41C) of the orderer (step). T2).

Subsequently, the control unit 53 of the food and drink supply device 5 displays the order contents of the orderer acquired from the information storage means 4 on the display unit 56a (step T3). The orderer confirms that the order contents displayed on the display unit 56a are not different from those purchased. Then, if there is no mistake in the order contents, the process proceeds to the next step.

Subsequently, the control unit 53 of the food and drink supply device 5 waits until the orderer gives an instruction to start supplying food and drink. After confirming the order details, the orderer operates the HMI 56 to input an instruction to start supplying food and drink (“Yes” in step T4).

Subsequently, the control unit 53 of the food and drink supply device 5 controls the main body unit 50 to provide food and drink according to the order contents (step T5). Then, the control unit 53 transmits to the information storage means 4 that the fulfillment of the order is completed after the provision of the food and drink is completed (step T6).

The food and drink supply system 200 according to the second embodiment described above can also achieve substantially the same effect as that of the first embodiment.
That is, the food and drink supply system 200 according to the second embodiment generates incidental information at the time of ordering, and stores the order contents and the generated incidental information in the information storage means 4. In addition, the medium with the incidental information is given to the orderer. Then, the detection information is acquired from the medium when the food and drink is supplied, the acquired detection information is collated with the incidental information, and the order contents are acquired from the information storage means 4. Therefore, it is possible to definitely provide the orderer with the food and drink as ordered.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and can be appropriately modified and implemented.

Further, the means and methods for performing various processes in the food and drink supply systems 100 and 200 according to the above-described embodiment can be realized by either a dedicated hardware circuit or a programmed computer. The program may be provided by a computer-readable recording medium such as a flexible disk or a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to a storage unit such as a hard disk (HDD) and stored. Further, the above program may be provided as a single application software, or may be incorporated into the software of the device as a function of the device.

2 Order content acquisition means 3 Ancillary information acquisition means 4 Information storage means 5 Food and drink supply device 6 Order processing device 7 Ancillary information generation means 41, 41A, 41B, 41C Order information 51 Orderer information detection unit (detection unit)
52 Communication unit 53 Control unit 11 Container 12 Card 13 Order coin (medium)
100,100A, 100B, 200,200C Food and beverage supply system

Claims (7)

A food and drink supply device that provides food and drink,
A food and drink supply system including an order content from an orderer and an information storage means for storing incidental information associated with the order content.
The food and drink supply device is
A detection unit that collects detection information from the orderer,
A communication unit that communicates with the information storage means,
It has a control unit that controls to provide food and drink according to the contents of the order.
The control unit acquires the order content associated with the incidental information based on the collation result of the detection information and the incidental information, and provides food and drink according to the acquired order content.
A food and beverage supply system characterized by this. The food and drink supply system according to claim 1, wherein the incidental information is a biological feature of the orderer. The food and drink supply according to claim 2, wherein the biological feature is any one of face, behavior, voiceprint, fingerprint and iris, or a combination of two or more of them. system. The incidental information is information that can identify the orderer generated by the operator who operates the food and drink supply service.
The detection unit detects the detection information from the medium possessed by the orderer.
The food and drink supply system according to claim 1. The medium is a receipt issued by the operator, or an order tag or order coin given by the operator at the time of ordering.
The food and drink supply system according to claim 4, wherein the food and drink supply system is characterized by the above. When the food and drink according to the order contents is provided, the control unit causes the information storage means to record performance information indicating that the order has been fulfilled, or deletes the fulfilled order information from the information storage means. Let,
The food and drink supply system according to any one of claims 1 to 5, wherein the food and drink supply system is characterized by the above. It is a food and drink supply device that provides food and drink.
A communication unit that communicates between the order details from the orderer and the information storage means that stores the incidental information associated with the order details.
A detection unit that collects detection information from the orderer,
It has a control unit that controls to provide food and drink according to the contents of the order.
The control unit acquires the order content associated with the incidental information based on the collation result of the detection information and the incidental information, and provides food and drink according to the acquired order content.
A food and drink supply device characterized by this.

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