JP2021043507A - Server apparatus, program and information processing method - Google Patents

Abstract

To provide a server apparatus and the like for improving convenience when compensating a store or the like for cancellation of a reservation.SOLUTION: A server apparatus includes an application reception unit that receives an application for using insurance for compensating for at least partial cancellation of a reservation of a service from a customer who receives provision of the service from a store, and an insurance fee collection unit that performs processing for collecting an insurance fee when a payment for the reservation including the insurance fee of the insurance is paid by the customer based on the application.SELECTED DRAWING: Figure 3

Description

The present invention relates to a server device, a program, and an information processing method.

In recent years, in the reservation of goods and services, when the reservation is canceled, there is a system for compensating the store providing the goods and services for the loss due to the cancellation. For example, in Patent Document 1 below, when a customer who has applied for a reservation for daily delivery at a store becomes a discarded product due to the customer's cancellation, the price of the reserved product is based on the customer's deposit balance. The reservation system for collecting the items is disclosed.

Japanese Unexamined Patent Publication No. 2013-156714

In the reservation system as described above, the customer who applies for the reservation use is requested to deposit the deposit, and the customer must deposit the deposit together with the application for the reservation use to the store in advance. However, especially when reserving a service provided by a store, there are many cases where the store is temporarily desired to be used, and the reservation is often canceled due to an urgent need for the scheduled date and time of use of the service. Therefore, when making a reservation for a service provided by a store, it is problematic for the customer to deposit a deposit in advance so that the balance is not insufficient for the store.

Therefore, an object of the present invention is to provide a server device or the like for improving convenience when compensating for cancellation of a reservation to a store or the like in order to solve the above problems.

The server device according to one aspect of the present invention has an application reception unit that accepts an application for using insurance for compensation for cancellation of at least a part of a service reservation from a customer who receives a service from a store, and an application. Based on this, it is provided with an insurance premium collection unit that executes a process for collecting insurance premiums when a customer pays for a reservation including insurance premiums.

The program according to one aspect of the present invention accepts an application from a customer who receives a service provided by a store to a computer to use insurance to cover at least a part of the cancellation of the reservation for the service. The application reception function and the insurance premium collection function that executes the process for collecting the insurance premium when the payment price for the reservation including the insurance premium is paid by the customer when the reception function receives the application from the customer. And realize.

In the information processing method according to one aspect of the present invention, an application is made by a computer to use insurance for a service reservation from a customer who receives a service from a store to compensate for cancellation of at least a part of the reservation. When an application is accepted in the application acceptance step and the acceptance step from the customer, the insurance premium that executes the process for collecting the insurance premium when the payment price for the reservation including the insurance premium is paid by the customer. Includes collection steps and.

According to the above aspect, the server device can make the customer pay the price for the reservation including the insurance premium for compensating for the cancellation of the reservation in the price for the reservation of the service at the request of the customer. ..

According to the present invention, it is possible to provide a store or the like with a server device or the like for improving convenience when compensating for cancellation of a reservation.

It is a figure for demonstrating the system configuration example of the insurance system which concerns on embodiment. It is a figure for demonstrating an example of the outline of the insurance system which concerns on embodiment. It is a figure which shows an example of the functional structure of the insurance server which concerns on embodiment. It is a figure which shows the screen example in the insurance system which concerns on embodiment. It is a figure which shows the operation example of the insurance server which concerns on embodiment. It is a figure which shows an example of the hardware configuration of the insurance server which concerns on embodiment.

A preferred embodiment of the present invention (hereinafter referred to as “the present embodiment”) will be described with reference to the accompanying drawings. In each figure, those having the same reference numerals have the same or similar configurations.

In the present embodiment, in the reservation of the food and drink service provided by the restaurant, when the reservation is canceled, the insurance that compensates the restaurant or the customer for the loss due to the cancellation (hereinafter, also simply referred to as "cancellation insurance"). ) Will be explained, but the purpose is not limited to this. The insurance system according to the present embodiment can be applied to reservations for various services provided by various types of stores, such as reservations for travel services and reservations for event services.

<1. System configuration>
A system configuration example of the insurance system 1 according to the present embodiment will be described with reference to FIG.

The insurance system 1 is a system for providing an insurance service for a reservation (hereinafter, also simply referred to as “reservation”) of a service provided by a store (hereinafter, also simply referred to as “service”). Hereinafter, the company that provides this insurance service is referred to as an "insurance company". As shown in FIG. 1, the insurance system 1 includes an insurance server 100 for providing the insurance service, a reservation management server 200 for managing reservations for the service, and a customer terminal used by a customer who receives the service. Includes 300 and.

The insurance server 100 is a server device capable of communicating with the reservation management server 200 and the customer terminal 300 via the network N. By executing a predetermined program, the insurance server 100 manages information related to the cancellation insurance application in cooperation with the reservation management server 200, and processes the cancellation insurance application acceptance processing for the reservation, the cancellation insurance benefit payment processing, and the like. Realize the server function to control. Although only one insurance server 100 is shown in FIG. 1 for the sake of simplicity, a plurality of insurance servers 100 may be provided.

The reservation management server 200 is a server device capable of communicating with the insurance server 100 and the customer terminal 300 via the network N. The reservation management server 200 also plays the role of a Web server, and distributes a Web site (hereinafter, referred to as “reservation site”) for collectively posting information on services provided by a plurality of stores. The reservation site makes it possible to accept reservations for these services and cancellations of such reservations. The reservation management server 200 is a server used by a company that operates a reservation site (hereinafter, referred to as an "operating company"). As another example, the reservation management server 200 may be a server used by a store that provides a service.

The reservation management server 200 manages information related to service reservations in cooperation with the insurance server 100 and the customer terminal 300 by executing a predetermined program, and has a server function of controlling reservations and cancellation acceptance processing for reservations. Realize. The reservation management server 200 may be communicably connected to, for example, a store terminal used by a store providing a service or a payment agency system for payment at the time of reservation via a network N.

The network N is composed of a wireless network and a wired network. Examples of networks include mobile phone networks, PHS (Personal Handy-phone System) networks, wireless LAN (Local Area Network), 3G (3rd Generation), LTE (Long Term Evolution), 4G (4th Generation), and 5G (4th Generation). There are networks compliant with 5th Generation), WiMax (registered trademark), infrared communication, Bluetooth (registered trademark), wired LAN, telephone line, power line network, IEEE1394, and the like.

The customer terminal 300 is a smartphone, laptop terminal, or the like capable of inputting from a customer to a reception function such as reservation of a service provided by the reservation management server 200, outputting to the customer from the function, and communicating with the reservation management server 200. It is a terminal device of. By executing a predetermined program, the customer terminal 300 connects to the reservation management server 200 to send and receive information regarding service reservations, display a reservation site screen, and accept instructions for the above-mentioned functions of the customer. To do.

<2. Overview>
An example of the outline of the insurance system 1 will be described with reference to FIG. Here, the outline of the insurance system 1 will be described by dividing it into two situations: (a) when a service is reserved and (b) when a cancellation occurs for the reservation.

First, the above scene (a) will be described. (1) As shown in FIG. 2A, the customer U uses the customer terminal 300 to specify a reservation for a food and drink service to a reservation site distributed by the reservation management server 200. For example, the customer U specifies a reservation from a reservation screen (hereinafter, simply referred to as “reservation screen”) for making a reservation for a food and drink service provided by the restaurant R on the reservation site displayed on the customer terminal 300.

Specifically, the customer U can see the course provided by the restaurant R from the reservation screen (a course in which the cooking fee is 3,000 yen and the all-you-can-drink course fee is 1,500 yen, for a total of 4,500 yen). Select. In addition, the customer U specifies from the reservation screen that the number of people for the selected course is eight and the date and time of the visit is "June 4, 2019 19:00".

The customer U uses the customer terminal 300 to apply for the cancellation insurance for the reservation of the designated food and drink service in addition to the designation of the reservation contents of the food and drink service. Specifically, the customer U applies for the use of cancellation insurance with a premium of 150 yen per person for the reservation of the food and drink service specified above from the reservation screen displayed on the customer terminal 300. At this time, the price for the reservation of the food and drink service (hereinafter referred to as "payment price") includes the course price and the insurance premium, and the total of the course price of 4,500 yen and the insurance premium of 150 yen per person is 4,650 yen. Become. The customer U makes a reservation for the food and drink service from the customer terminal 300 by designating the reservation for the food and drink service and applying for the use of the cancellation insurance.

(2-1) When the reservation management server 200 receives a reservation for the food and drink service from the customer of the above (1) via the reservation screen, the reservation management server 200 generates reservation information and cooperates with the restaurant R. "Reservation information" is information indicating the contents of a reservation for a service. Details of the reservation information will be described later.

(2-2) When the reservation management server 200 receives the cancellation insurance usage application for the reservation of the food and drink service from the customer U of the above (1) via the reservation screen, the reservation management server 200 generates application information and cooperates with the insurance server 100. To do. Here, the "application information" is information indicating an application for the use of cancellation insurance for a service reservation. The application information includes, for example, reservation identification information for identifying reservations for which cancellation insurance is used, customer identification information for identifying customers who apply for use, cancellation insurance premiums per person or for the total number of planned persons, and the like. It may be included.

(3) Customer U pays restaurant R the payment price for the reservation of the food and drink service (the amount obtained by multiplying 4,650 yen per person by the number of people reserved for eight people). For example, the customer U pays the payment price to the restaurant R by using the credit card payment or the like from the payment screen for the payment settlement of the above price displayed in cooperation with the reservation screen. The payment screen may be a screen provided by a payment agency system connected to the reservation management server 200.

(4) The insurance server 100 executes a process for collecting the insurance premium included in the payment price when the payment price of the above (3) is paid by the customer U.

According to the above configuration, the insurance server 100 can make the customer U pay the price including the insurance premium of the cancellation insurance in the price for the reservation of the food and drink service at the request of the customer U. Therefore, according to the above configuration, the insurance server 100 can improve the convenience when the restaurant R is compensated for the cancellation of the reservation.

Next, the scene of (a) above will be described. (1) As shown in FIG. 2B, if two of the eight customers including the customer U who plans to use the food and drink service of the restaurant R cannot use the food and drink service, the customer U Apply for cancellation of reservations for two people on the reservation screen distributed by the reservation management server 200 using the customer terminal 300.

(2) When the reservation management server 200 receives the cancellation application of the above (1) via the reservation screen, it generates cancellation information and cooperates with the insurance server 100 and the restaurant R. "Cancellation information" is information indicating that a cancellation has occurred for a service reservation. Details of the cancellation information will be described later. The insurance server 100 acquires the linked cancellation information from the reservation management server 200.

(3) When the restaurant R obtains the cancellation information in (2) above, the restaurant R refunds the canceled course price (6,000 yen) for the two customers to the customers U.

(4) When the insurance server 100 acquires the cancellation information in (2) above, it executes a payment process for paying the benefit for the cancellation insurance to the restaurant R.

According to the above configuration, when the reservation is canceled, the insurance server 100 can acquire the cancellation information from the reservation management server 200 and execute the payment processing of the cancellation insurance benefit to the restaurant R. it can. As a result, the insurance server 100 can compensate the restaurant R for the cancellation of the reservation. In addition, the insurance server 100 also compensates the customers U for the payment of the cancellation fee (for example, the amount of 6,000 yen obtained by multiplying the course price per person by 3,000 yen by the number of canceled persons) in the cancellation of the reservation. It can be performed. Therefore, according to the above configuration, the insurance server 100 can improve the convenience when the restaurant R or the customer U is compensated for the cancellation of the reservation.

<3. Functional configuration>
The functional configuration of the insurance server 100 according to the present embodiment will be described with reference to FIG. As shown in FIG. 3, the insurance server 100 includes a control unit 110, a storage unit 120, and a communication unit 130.

The insurance server 100 may refer to a reservation information storage unit that stores reservation information. The reservation information storage unit may be, for example, a functional unit included in the reservation management server 200, or may be a functional unit included in the storage unit 120. When the reservation management server 200 includes a reservation information storage unit, the insurance server 100, for example, instructs the API (Application Programming Interface) provided by the reservation management server 200 to receive an instruction to refer to the reservation information. May be done. The insurance server 100 may refer to the reservation information storage unit by acquiring the result of the reference from this API.

The insurance server 100 refers to a history information storage unit that stores cancellation history information. The history information storage unit may be a functional unit included in the reservation management server 200, or may be a functional unit included in the storage unit 120. The example of the mode of the reference processing performed by the insurance server 100 when the reservation management server 200 includes the history information storage unit is the same as the case of the above reservation information.

The "cancellation history information" is information indicating the record of cancellation for at least a part of the service reservation for each customer in a predetermined period. In addition, the "predetermined period" is a period for accumulating the results of cancellation for calculating the insurance premium for cancellation insurance (hereinafter, also simply referred to as "insurance premium"), for example, starting from the time of booking the service. It may be set according to the content of the service such as the past six months, one year, and three years.

The control unit 110 includes an application reception unit 111 and an insurance premium collection unit 112. Further, the control unit 110 may include, for example, an acquisition unit 113, a payment unit 114, or a calculation unit 115.

The application reception unit 111 accepts an application from a customer who receives the service provided by the store to use the cancellation insurance to compensate for the cancellation of at least a part of the reservation of the service. The application reception unit 111 may accept an application for using cancellation insurance by receiving application information from the reservation management server 200 via, for example, the communication unit 130.

The insurance premium collection unit 112 performs a process for collecting the insurance premium when the customer pays for the reservation including the insurance premium of the cancellation insurance based on the application for using the cancellation insurance from the customer. Execute.

The insurance premium collection unit 112 transfers, for example, the insurance premium paid by the customer U to the restaurant R from the bank account owned by the restaurant R to the account of the bank owned by the insurance company, so that the accounts provided by these banks. The account transfer may be instructed to an API (hereinafter referred to as "renewal API") that accepts the transfer instruction. In this way, the insurance premium collection unit 112 may collect insurance premiums by transferring the insurance premiums to an account owned by the insurance company.

The process for the insurance premium collection unit 112 to collect insurance premiums is not limited to the above mode, and for example, in order to confirm that the insurance premiums have been deposited from the restaurant R into the account of the bank owned by the insurance company, the bank An API (hereinafter referred to as "reference API") that accepts an instruction to refer to an account provided by the insurance company may be instructed to refer to the account. In addition, the insurance premium collection unit 112 may acquire the result of the reference from the renewal API. In this way, the insurance premium collection unit 112 may collect insurance premiums by confirming that the insurance premiums have been deposited from the restaurant R into the account owned by the insurance company. Further, as another example, for example, when the payment price paid by the customer U is once paid to the operating company of the reservation site, the insurance premium collection unit 112 is insured not by the restaurant R but by the operating company. You may collect fees.

According to the above configuration, the insurance premium collection unit 112 can collect the insurance premium for the cancellation insurance for the reservation by the customer paying the price for the reservation of the food and drink service.

The insurance premium may be calculated according to the planned number of people based on the reservation information, for example. For example, if the insurance premium per person for the reservation of the restaurant service of restaurant R is 150 yen, this insurance premium may be multiplied by the planned number of people for 8 people to be calculated as 1,200 yen. Further, the insurance premium may be calculated so that the insurance premium increases according to the planned number of people, for example. Specifically, the insurance premium may be set in direct proportion to the planned number of people.

The reservation information is, for example, reservation identification information for identifying each reservation, store identification information for identifying the store that provides the service, customer identification information for identifying the customer who makes the reservation, and the service will be provided. Scheduled number of people, reservation date and time indicating the date and time when the service will be provided, service information indicating the content of the service (for example, course and seat selection selected at the time of reservation), flag indicating whether cancellation insurance is used for each reservation, cancellation It may include premium information and the like indicating the amount of insurance premiums.

The insurance premium collected by the insurance premium collection unit 112 may be calculated, for example, based on the cancellation history information according to the cancellation record for each customer.

For example, if the customer U has not canceled the reservation even once in the past year since the service was reserved, the insurance premium collection unit 112 subtracts 10% of the insurance premium from the insurance premium of 150 yen per person. The insurance premium per person may be collected as 135 yen. For example, if the customer U cancels the reservation five times in the past year from the time of reservation, the insurance premium collection unit 112 adds 10% of the insurance premium to the insurance premium of 150 yen per person, and the insurance premium per person. May be collected as 165 yen.

According to the above configuration, the insurance premium collection unit 112 can provide an insurance service according to the cancellation record for each customer.

When the reservation management server 200 cancels at least a part of the reservation to which the cancellation insurance is applied, the acquisition unit 113 acquires the cancellation information indicating that the cancellation has occurred.

The cancellation information may include, for example, reservation identification information for identifying a reservation to be canceled and content information indicating the content of cancellation. The content information may include, for example, the number of people who canceled the reservation among the planned number of people (in this example, the number of canceled people out of the planned number of people of 8). Further, the cancellation information may include, for example, a cancellation date and time when the cancellation for the service reservation is confirmed.

The payment unit 114 executes a payment process for paying the benefit for the cancellation insurance to the store based on the cancellation information acquired by the acquisition unit 113.

For example, the payment unit 114 instructs the renewal API provided by these banks to transfer the benefits from the bank account owned by the insurance company to the account of the bank owned by the restaurant R. You may. In this way, the payment unit 114 may instruct the renewal API provided by the bank to transfer money to the account owned by the restaurant R to pay the benefit.

According to the above configuration, when the reservation is canceled, the payment unit 114 can compensate the store for the cancellation based on the cancellation information acquired from the reservation management server 200.

The payment unit 114 may, for example, execute a payment process for paying a benefit according to the number of canceled persons to the store based on the cancellation information. For example, if the number of canceled persons is 2, the payment unit 114 executes a payment process for paying a benefit of 6,000 yen by multiplying the course price of 3,000 yen per person by the number of canceled persons. You may. According to such a configuration, the payment unit 114 can compensate for the cancellation of the reservation according to the content of the cancellation.

For example, the payment unit 114 may execute a payment process for paying the benefit to the store according to the period from the cancellation date and time to the reservation date and time based on the reservation information and the cancellation information.

For example, if the cancellation date and time is the day before the reservation date and time and the period from the cancellation date and time to the reservation date and time is 24 hours or more, the payment unit 114 cancels the number of people to 1,500 yen, which is half the course price of 3,000 yen per person. You may execute the payment process to pay the benefit of 3,000 yen by multiplying by two people. As another example, if the cancellation date and time is the same day as the reservation date and time and the period from the cancellation date and time to the reservation date and time is less than 24 hours, the payment unit 114 will charge a course price of 3,000 yen per person and cancel two people. You may multiply the minutes and execute the payment process to pay the benefit of 6,000 yen.

According to the above configuration, the payment unit 114 can compensate for the cancellation of the reservation in accordance with the timing of cancellation.

The calculation unit 115 calculates the insurance premium and benefits of the cancellation insurance based on the reservation information or the cancellation history information. The result calculated by the calculation unit 115 may be transmitted to the reservation management server 200 via the communication unit 130 and displayed on the reservation screen.

The storage unit 120 stores various information related to cancellation insurance. The storage unit 120 may include a reservation information storage unit 121 and a history information storage unit 122. The storage unit 120 may store each information by using a database management system (DBMS), or may store each information by using a file system. When using the DBMS, a table may be provided for each of the above information, and each information may be managed by associating the tables with each other.

The reservation information storage unit 121 stores the reservation information. The history information storage unit 122 stores the cancellation history information.

The communication unit 130 transmits and receives various information to and from the reservation management server 200, the customer terminal 300, the external system, and the like via the network N. For example, the communication unit 130 receives reservation information, cancellation information, etc. from the reservation management server 200 via network N, and transmits account transfer instructions, etc. for payment processing of cancellation insurance benefits to the bank server. To do.

<4. Screen example>
A screen example of the insurance system 1 will be described with reference to FIG. FIG. 4 is a schematic view showing an example of the reservation screen A1 displayed on the customer terminal 300.

As shown in FIG. 4, the reservation screen A1 is a screen for accepting the designation of the service reservation, and is also a screen for accepting the application for the use of cancellation insurance for the reservation. The reservation screen A1 includes a service designated area a1, an insurance application area a2, a price display area a3, and a reservation confirmation button a4.

The service designation area a1 is an input form for designating a service reservation (for example, a drop-down list that displays a list of seat types for seat selection and accepts selection input from a customer), and the input form. The details of the reservation specified in are displayed.

The insurance application area a2 is an input form for applying for the use of cancellation insurance for the reservation of the service specified in the service designation area a (for example, a radio button that accepts the selection of using / not using cancellation insurance), and cancellation insurance. The insurance premiums and terms of use for using cancellation insurance are displayed.

The price display area a3 displays the amount of the payment price for the reservation per person. The price display area a3 may dynamically change the amount to be displayed according to the contents input in the service designated area a1 and the insurance application area a2. The reservation confirmation button a4 is an input form for confirming the reservation contents of the service designated in the service designated area a1 and the use of the cancellation insurance applied in the insurance application area a2. When the reservation confirmation button a4 is pressed by the customer, the contents input in the service designated area a1 and the insurance application area a2 are confirmed, the reservation information and the application information are generated, and the reservation information and the application information are transmitted from the customer terminal 300 to the reservation management server 200. ..

<5. Operation example>
An operation example of the insurance system 1 will be described with reference to FIG. The order of processing shown below is an example, and may be changed as appropriate.

As shown in FIG. 5, the application reception unit 111 of the insurance server 100 receives an application for using cancellation insurance for the reservation of the service from the customer who receives the service provided by the store (S10). The insurance premium collection unit 112 is a process for collecting the insurance premium when the customer pays the price for the above reservation including the insurance premium of the cancellation insurance based on the application received by the application reception unit 111. Is executed (S11). When a cancellation occurs for at least a part of the service reservation (Yes in S12), the acquisition unit 113 acquires the cancellation information of the cancellation (S13). When the acquisition unit 113 acquires the cancellation information, the payment unit 114 executes the payment processing of the cancellation insurance benefit to the store (S14).

<6. Hardware configuration>
An example of the hardware configuration in the case where the insurance server 100 described above is realized by the computer 800 will be described with reference to FIG. The function of each device can be realized by dividing it into a plurality of devices.

As shown in FIG. 6, the computer 800 includes a processor 801 and a memory 803, a storage device 805, an input I / F unit 807, a data I / F unit 809, a communication I / F unit 811 and a display device. Includes 813.

The processor 801 controls various processes in the computer 800 by executing a program stored in the memory 803. For example, each functional unit or the like included in the control unit 110 of the insurance server 100 can be realized as a program that is temporarily stored in the memory 803 and then mainly operates on the processor 801.

The memory 803 is, for example, a storage medium such as a RAM (Random Access Memory). The memory 803 temporarily stores the program code of the program executed by the processor 801 and the data required when the program is executed.

The storage device 805 is a non-volatile storage medium such as a hard disk drive (HDD) or a flash memory. The storage device 805 stores an operating system and various programs for realizing each of the above configurations. In addition, it is also possible to store a table for registering reservation information, application information or cancellation information, and a DB for managing the table. Such programs and data are referred to by the processor 801 by being loaded into the memory 803 as needed.

The input I / F unit 807 is a device for receiving input from the user. Specific examples of the input I / F unit 807 include a keyboard, a mouse, a touch panel, various sensors, a wearable device, and the like. The input I / F unit 807 may be connected to the computer 800 via an interface such as USB (Universal Serial Bus).

The data I / F unit 809 is a device for inputting data from the outside of the computer 800. Specific examples of the data I / F unit 809 include a drive device for reading data stored in various storage media. It is also conceivable that the data I / F unit 809 is provided outside the computer 800. In that case, the data I / F unit 809 is connected to the computer 800 via an interface such as USB.

The communication I / F unit 811 is a device for performing data communication via the Internet N by wire or wirelessly with an external device of the computer 800. It is also conceivable that the communication I / F unit 811 is provided outside the computer 800. In that case, the communication I / F unit 811 is connected to the computer 800 via an interface such as USB.

The display device 813 is a device for displaying various information. Specific examples of the display device 813 include a liquid crystal display, an organic EL (Electro-Lumisensence) display, a display of a wearable device, and the like. The display device 813 may be provided outside the computer 800. In that case, the display device 813 is connected to the computer 800 via, for example, a display cable or the like. Further, when the touch panel is adopted as the input I / F unit 807, the display device 813 can be integrally configured with the input I / F unit 807.

It should be noted that the above-described embodiment is an example for explaining the present invention, and the present invention is not intended to be limited only to the embodiment. Further, the present invention can be modified in various ways as long as it does not deviate from the gist thereof. Further, those skilled in the art can adopt an embodiment in which each element described below is replaced with an equal one, and such an embodiment is also included in the scope of the present invention.

1 ... Insurance system, 100 ... Insurance server, 110 ... Control unit, 111 ... Application reception department, 112 ... Insurance premium collection department, 113 ... Acquisition department, 114 ... Payment department, 115 ... Calculation department, 120 ... Memory department, 121 ... Reservation information storage unit, 122 ... History information storage unit, 130 ... Communication unit, 200 ... Reservation management server, 300 ... Customer terminal, 800 ... Computer, 801 ... Processor, 803 ... Memory, 805 ... Storage device, 807 ... Input I / F unit, 809 ... data I / F unit, 811 ... communication I / F unit, 813 ... display device.

Claims (7)

An application reception department that accepts applications from customers who receive services from stores to use insurance to cover at least part of the cancellation of reservations for the services.
Based on the application, when the price for the reservation including the insurance premium of the insurance is paid by the customer, the insurance premium collection unit that executes a process for collecting the insurance premium is provided.
Server device. When a cancellation occurs for at least a part of the applied reservation from the reservation management server that manages the reservation, an acquisition unit that acquires cancellation information indicating that the cancellation has occurred, and an acquisition unit.
A payment unit that executes a payment process for paying a benefit for the insurance to the store based on the cancellation information.
The server device according to claim 1. Refer to the reservation information storage unit that stores reservation information indicating the contents of the reservation including the planned number of people who are scheduled to receive the service specified by the customer.
The insurance premium is calculated according to the planned number of people based on the reservation information.
The cancellation information includes the number of people who have canceled the reservation among the planned number of people.
Based on the cancellation information, the payment unit executes a payment process for paying the benefit according to the number of canceled persons to the store.
The server device according to claim 2. The reservation information includes a reservation date and time indicating the date and time when the service is provided.
The cancellation information includes a cancellation date and time when the cancellation for the reservation of the service is confirmed.
Based on the reservation information and the cancellation information, the payment unit executes a payment process for paying the benefit to the store according to the period from the cancellation date and time to the reservation date and time.
The server device according to claim 3. Refer to the history information storage unit that stores the cancellation history information indicating the cancellation record for at least a part of the reservation of the service for each customer in a predetermined period.
The insurance premium is calculated according to the cancellation record based on the cancellation history information.
The server device according to any one of claims 1 to 4. On the computer
An application reception function that accepts applications from customers who receive services provided by the store to use insurance to compensate for cancellation of at least part of the reservation for the service.
Based on the application, when the price for the reservation including the insurance premium of the insurance is paid by the customer, the insurance premium collection function for executing the process for collecting the insurance premium is realized.
program. The computer
An application acceptance step that accepts an application from a customer who receives a service from a store to use insurance to cover at least a part of the reservation for the service.
Includes a premium collection step that performs a process for collecting the premium when the customer pays for the reservation, including the premium for the insurance, based on the application.
Information processing method.

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