JP2021005388A - Program to be executed by inspection management device and computer - Google Patents

Abstract

To provide a program to be executed by a vehicle inspection management device and computer capable of performing a vehicle inspection while obtaining an agreement of a customer without wasting time of the customer.SOLUTION: A terminal device 10 includes control means 3, display means 4, transmitting means 5, and receiving means 6. The control means 3 uploads an image obtained by photographing a part requiring replacement and/or repair of a legal item and a unique item of a vehicle inspection on a web. Further, the control means 3 creates an answer document based on input answer content. The transmitting means 5 transmits to a customer terminal device a URL for accessing the image, an estimate of cost of the vehicle, including the cost of exchange and/or repair, an answer to an inquiry from the customer, and a report of completion of the vehicle inspection. The receiving means 6 receives an instruction for instructing start of the vehicle inspection from the customer terminal device. The display means 4 displays content of the inquiry from the customer and the instruction.SELECTED DRAWING: Figure 1

Description

The present invention relates to a terminal device, a vehicle inspection management device, and a program for causing a computer to execute.

Conventionally, the automobile vehicle inspection system device described in Patent Document 1 is known. This vehicle inspection system device inputs the judgment result input unit for inputting the judgment result for each inspection item performed by the inspector by dividing it into "good", "caution", and "bad", and the inspection scenery image of the inspector. The image input unit 2, the customer display unit installed in the waiting room to display the judgment result and the inspection scenery image, the front display unit 4 installed in the waiting room to display the judgment result and the inspection scenery image, and the wall of the waiting room. The wall display unit 5 is installed in the above and displays all the judgment results for each of the "good", "caution", and "bad" items in the colors "blue", "yellow", and "red", respectively, and the judgment result is "caution". And a server 6 that immediately calculates the estimated amount required to repair the "defective" item.

By using this vehicle inspection system device, the customer can see the judgment result for each inspection item and the inspection scenery by the customer display unit installed in the waiting room.

Japanese Unexamined Patent Publication No. 2005-190049

However, when the automobile vehicle inspection system device described in Patent Document 1 is used, the customer has to wait in the waiting room of the vehicle inspection site where the vehicle inspection is performed until the vehicle inspection is completed, which causes a problem that the customer's time is wasted. is there.

Therefore, according to the embodiment of the present invention, there is provided a terminal device capable of performing a vehicle inspection with the consent of the customer without wasting the customer's time.

Further, according to the embodiment of the present invention, each vehicle inspection using the operation content executed by the terminal device capable of performing the vehicle inspection with the consent of the customer without wasting the customer's time. Provide a vehicle inspection management device that can be executed in a store.

Further, according to the embodiment of the present invention, there is provided a program capable of performing a vehicle inspection with the consent of the customer without wasting the customer's time.

Further, according to the embodiment of the present invention, each store performs a vehicle inspection using the operation contents that can be realized by a program that can perform a vehicle inspection with the consent of the customer without wasting the customer's time. Provide a program that can be executed by.

(Structure 1)
According to an embodiment of the present invention, the terminal device includes an image uploading means, a transmitting means, a creating means, a receiving means, and a display means. As an image uploading means, the first image of the part that needs to be replaced and / or repaired for the legal item of the vehicle inspection and the original item that is the inspection item independently performed by the vehicle inspection site in charge of the vehicle inspection is uploaded on the web. To do. The means of transmission is the URL for accessing the first image, an estimate of the cost of the vehicle inspection including the cost of replacement and / or repair, a response to the inquiry from the customer, and a report of the completion of the vehicle inspection. Is transmitted to the customer's terminal device. The preparation means creates a response form based on the entered response content. The receiving means receives an instruction from the customer's terminal device instructing the start of the vehicle inspection. The display means displays the content of the inquiry from the customer and the instruction sheet.

According to Configuration 1, customers can see the first image to see where they need to be replaced and / or repaired wherever they are, and if they have any doubts about where they need to be replaced and / or repaired, they can contact us. You can get a reply by doing this, and you can also know the estimated amount of vehicle inspection. Then, if the customer is satisfied with the part requiring replacement and / or repair and the estimated amount of the vehicle inspection, the customer sends an instruction instruction to start the vehicle inspection, and the vehicle inspection is started. Therefore, the vehicle inspection can be performed with the consent of the customer without wasting the customer's time.

(Structure 2)
In configuration 1, the first image is a moving image of a part of the legal item and the original item that needs to be replaced and / or repaired.

According to Configuration 2, the customer can watch the video to see where legal and proprietary items need to be replaced and / or repaired.

Therefore, it is possible to clearly show the customer the part that needs to be replaced and / or repaired.

(Structure 3)
In Configuration 1 or Configuration 2, the first image is encrypted with information that uniquely associates the customer with the customer's vehicle.

According to the configuration 3, it is possible to prevent the part requiring replacement and / or repair from leaking to a person other than the customer who requested the vehicle inspection. In addition, as a vehicle inspection site, unique items can be kept secret to ensure uniqueness.

(Structure 4)
In any one of configurations 1 to 3, the transmitting means further transmits a second image of the work during the vehicle inspection to the customer's terminal device.

According to the configuration 4, the customer can confirm that the vehicle inspection is performed according to the estimated contents.

(Structure 5)
Further, according to the embodiment of the present invention, the vehicle inspection management device includes a receiving means, a receiving means, a detecting means, and a transmitting means. The receiving means receives the franchise application form including the identification information of the franchise member store and the location information of the member store associated with the identification information of the franchise store from the terminal device of the member store, and together with the customer identification information. A reservation for a vehicle inspection including the customer's location information associated with the customer's identification information is received from the customer's terminal device, and a vehicle inspection completion report is received from the terminal device of the member store that requested the vehicle inspection. The reception means accepts the franchise member stores by detecting the franchise identification information and the franchise location information included in the franchise application form, and the customer identification information and the customer location information included in the vehicle inspection reservation. Accepts car inspection reservations by detecting. The detection means detects a member store close to the customer's location based on the customer's location information and the member store's location information. The transmission means transmits the request form requesting the vehicle inspection according to the operation content executed by the terminal device according to any one of the configurations 1 to 4 and the reservation for the vehicle inspection to the terminal device of the detected member store. To do.

According to the configuration 5, the vehicle inspection management device performs the vehicle inspection to the member store existing near the customer who sent the vehicle inspection reservation according to the operation content executed by the terminal device according to any one of the configurations 1 to 4. Ask that.

Therefore, no matter where the customer is, the vehicle inspection can be performed with the consent of the customer without wasting the customer's time.

(Structure 6)
In configuration 5, the vehicle inspection management device further comprises advertising / promotion means. The advertising / promotion means advertises / promotes the operation content executed by the terminal device according to any one of configurations 1 to 4.

According to the configuration 6, the customer can easily know the operation content executed by the terminal device according to any one of the configurations 1 to 4.

(Structure 7)
In configuration 5 or 6, the vehicle inspection management device further includes a counting means. The counting means totals the number of vehicle inspections performed in a certain period.

According to the configuration 7, the number of vehicle inspections in a certain period can be easily known.

(Structure 8)
Further, according to the embodiment of the present invention, the program may exchange and / or repair the image-up means for the legal item of the vehicle inspection and the original item which is the inspection item independently performed by the vehicle inspection site in charge of the vehicle inspection. The first step of uploading the first image of the required part on the web, and the cost of the vehicle inspection including the URL for the transmission means to access the first image, the cost of replacement and / or repair The second step of sending the quotation, the response to the customer's inquiry, and the completion report of the vehicle inspection to the terminal device of the customer who is the requester of the vehicle inspection, and the preparation method are based on the input response contents. The third step of creating the document, the fourth step in which the receiving means receives the instruction instructing the start of the vehicle inspection from the customer's terminal device, and the display means receive the content and instruction of the inquiry from the customer. It is a program for causing a computer to execute the fifth step of displaying.

According to Configuration 8, by having the computer execute the program, the customer can see the first image to see where it needs to be replaced and / or repaired, wherever they are, and it needs to be replaced and / or repaired. If you have any questions, you can make inquiries and get a response, and you can also know the estimated amount of vehicle inspection. Then, if the customer is satisfied with the part requiring replacement and / or repair and the estimated amount of the vehicle inspection, the customer sends an instruction instruction to start the vehicle inspection, and the vehicle inspection is started. Therefore, the vehicle inspection can be performed with the consent of the customer without wasting the customer's time.

(Structure 9)
In the configuration 8, the first image is a moving image of a part of the legal item and the original item that needs to be replaced and / or repaired.

According to Configuration 9, by letting the computer execute the program, the customer can watch the video to see where the legal and proprietary items need to be replaced and / or repaired.

(Structure 10)
In configuration 8 or 9, the first image is encrypted with information that uniquely associates the customer with the customer's vehicle.

According to the configuration 10, by letting the computer execute the program, it is possible to prevent the part requiring replacement and / or repair from being leaked to a person other than the customer who requested the vehicle inspection. In addition, as a vehicle inspection site, unique items can be kept secret to ensure uniqueness.

(Structure 11)
In any one of configurations 8 to 10, the transmitting means further transmits a second image of the work during the vehicle inspection to the customer's terminal device in the second step.

According to the configuration 11, the customer can confirm that the vehicle inspection is executed according to the estimated contents by causing the computer to execute the program.

(Structure 12)
Further, according to an embodiment of the present invention, the program is a franchise application in which the receiving means includes the identification information of the member store affiliated with the franchise and the location information of the member store associated with the identification information of the member store. The document is received from the terminal device of the member store, the reservation of the vehicle inspection including the customer's identification information and the customer's location information associated with the customer's identification information is received from the customer's terminal device, and the vehicle inspection completion report is received. The sixth step of receiving from the terminal device of the member store that requested the franchise, and the reception means detects the member store identification information and the member store location information included in the franchise application form to select the member store that joins the franchise. The sixth step of accepting a car inspection reservation by detecting the customer's identification information and the customer's position information included in the reception and the car inspection reservation, and the detection means are based on the customer's position information and the member store's position information. 7th step of detecting a member store close to the customer's position, and requesting that the transmitting means perform a vehicle inspection according to the operation content realized by executing the program described in any of the configurations 8 to 11. It is a program for causing a computer to execute an eighth step of transmitting a request form to be made and a reservation for a vehicle inspection to a terminal device of a detected member store.

According to the configuration 12, the program is executed by a computer, and the member store existing near the customer who has sent the vehicle inspection reservation is executed by executing the program described in any of the configurations 8 to 11. Request a vehicle inspection according to the operation details.

Therefore, no matter where the customer is, the vehicle inspection can be performed with the consent of the customer without wasting the customer's time.

(Structure 13)
In configuration 12, the program causes the computer to further perform a ninth step in which the advertising / promotion means advertises / promotes the operation content realized by executing the program according to any one of configurations 8 to 11. ..

According to the configuration 13, by causing the computer to execute the program, the customer can easily know the operation content realized by executing the program described in any one of the configurations 8 to 11.

(Structure 14)
In configuration 12 or 13, the program causes the counting means to further cause the computer to perform a tenth step of counting the number of vehicle inspections performed in a certain period of time.

According to the configuration 14, the number of vehicle inspections in a certain period can be easily known by causing the computer to execute the program.

Vehicle inspection can be performed with the consent of the customer without wasting the customer's time.

It is the schematic of the terminal apparatus according to Embodiment 1 of this invention. It is a schematic diagram of a quotation. It is the first schematic diagram which shows the legal item of the vehicle inspection. It is a 2nd schematic diagram which shows the legal item of the vehicle inspection. It is the first schematic diagram which shows the original item of the vehicle inspection. It is a 2nd schematic diagram which shows the original item of the vehicle inspection. It is a figure which shows one frame included in a moving image MV. It is a figure which shows one frame included in a moving image MV. It is a figure which shows one frame included in a moving image MV. It is the schematic of the communication system provided with the terminal apparatus shown in FIG. It is a flowchart for demonstrating the operation of the terminal apparatus shown in FIG. It is another flowchart for demonstrating the operation of the terminal apparatus shown in FIG. It is a figure which shows the encryption key. It is a schematic diagram of a smart record book. It is still another flowchart for demonstrating the operation of the terminal apparatus shown in FIG. It is the schematic of the vehicle inspection management device according to Embodiment 2. It is a schematic diagram of the management table of the member store. It is a schematic diagram of a customer management table. It is a schematic diagram of the management table of the completion report of the Web vehicle inspection. It is a flowchart for demonstrating the operation of the vehicle inspection management apparatus shown in FIG. It is the schematic of the communication system when the Web vehicle inspection is franchised.

Embodiments of the present invention will be described in detail with reference to the drawings. The same or corresponding parts in the drawings are designated by the same reference numerals, and the description thereof will not be repeated.

[Embodiment 1]
FIG. 1 is a schematic view of a terminal device according to a first embodiment of the present invention. With reference to FIG. 1, the terminal device 10 according to the first embodiment of the present invention includes a receiving means 1, an input means 2, a control means 3, a display means 4, a transmitting means 5, and a receiving means 6. Be prepared.

The terminal device 10 is a terminal device for enabling the vehicle inspection to be performed with the consent of the customer without wasting the customer's time when performing the vehicle inspection at the vehicle inspection site where the vehicle is inspected. The vehicle inspection site includes all stores such as dealers and dealers that can perform vehicle inspections. Then, as will be described later, a vehicle inspection that proceeds smoothly by exchanging information between the terminal device installed at the vehicle inspection site, the customer's terminal device, and the web server using a communication network is called "Web vehicle inspection". To tell.

The reception means 1 inspects the legal items of the vehicle inspection and the original items that are the inspection items independently performed by the vehicle inspection site in charge of the vehicle inspection, and the part (part or part of the vehicle) that needs to be replaced and / or repaired. ) Is accepted as a video MV. Then, when the receiving means 1 receives the moving image MV, the receiving means 1 outputs the received moving image MV to the control means 3.

In addition, the receiving means 1 receives an estimate SCHD of the vehicle inspection cost including the cost for replacing and / or repairing the part that needs to be replaced and / or repaired, and controls the received estimate SCHD by the control means 3. Output to.

Further, the receiving means 1 receives the vehicle inspection completion report FRPT, and outputs the received vehicle inspection completion report FRPT to the control means 3.

The input means 2 receives an input from the outside of the terminal device 10 (for example, the content of a response to a customer's inquiry), and outputs the received input to the control means 3. The input means 2 may accept any content as input.

The control means 3 receives the video MV, the quotation SCHD, and the completion report FRPT from the reception means 1, receives the input from the input means 2, receives the customer's inquiry from the reception means 6, and receives the instruction INST for instructing the start of the vehicle inspection. receive. Then, the control means 3 uploads the moving image MV to the web server by using, for example, FTP (file transfer protocol).

Further, when the moving image MV is uploaded to the web server, the control means 3 outputs the URL for accessing the moving image MV and the quotation SCHD to the transmitting means 5.

Further, when the control means 3 receives the customer's inquiry from the receiving means 6, the control means 3 displays the content of the customer's inquiry on the display means 4. Then, the control means 3 receives the answer contents to the customer's inquiry from the input means 2, and creates a reply to the customer's inquiry based on the received answer contents. Then, the control means 3 outputs the created answer sheet to the transmission means 5.

Further, when the control means 3 receives the instruction INST from the receiving means 6, the control means 3 displays the received instruction INST on the display means 4.

Further, when the control means 3 receives the completion report FRPT from the reception means 1, the control means 3 outputs the received completion report FRPT to the transmission means 5.

When the display means 4 receives the content of the customer's inquiry from the control means 3, the display means 4 displays the content of the received customer's inquiry. Further, when the display means 4 receives the instruction INST from the control means 3, the display means 4 displays the received instruction INST.

When the transmitting means 5 receives the URL and the quotation SCHD from the control means 3, the transmitting means 5 transmits the received URL and the quotation SCHD to the customer's terminal device.

Further, when the transmission means 5 receives the completion report FRPT from the control means 3, the transmission means 5 transmits the received completion report FRPT to the customer's terminal device.

The receiving means 6 receives the customer's inquiry from the customer's terminal device, and outputs the received customer's inquiry to the control means 3.

Further, the receiving means 6 receives the instruction sheet INST from the customer's terminal device and outputs the received instruction sheet INST to the control means 3.

FIG. 2 is a schematic view of the quotation SCHD. With reference to FIG. 2, the quotation SCHD has a configuration in which the statutory items and the original items are associated with the estimated amount of the replacement / repaired part and the estimated amount of the exchanged / repaired part, and the total estimated amount of the exchanged / repaired part. including. In FIG. 2, only the cost of the replacement / repair location is displayed, but in reality, in addition to the cost of the replacement / repair location, the cost required for the vehicle inspection is also included in the quotation SCHD.

3 and 4 are first and second schematic views showing legal items of vehicle inspection, respectively. With reference to FIGS. 3 and 4, the statutory items for vehicle inspection consist of 34 items. In FIGS. 3 and 4, the description in parentheses for each legal item indicates the inspection content. In addition, for legal items that are not described in parentheses, the inspection details are described. For example, the first statutory item is to check the operation of the steering wheel.

The first to sixth statutory items are inspected in the driver's seat of the vehicle. The 13th to 29th statutory items are inspected around the vehicle. The 30th to 34th legal items are inspected using a tester or the like.

5 and 6 are first and second schematic views showing unique items of the vehicle inspection, respectively. With reference to FIGS. 5 and 6, the unique items of the vehicle inspection consist of 60 items. In this way, unique items consist of more items than legal items. In FIGS. 5 and 6, the description in parentheses for each unique item indicates the inspection content.

The 51st original item, CVT (Continuously Variable Transmission) and ATF (Automatic Transmission Fluid), is, for example, an oil change performed using a dedicated machine called TF300Z of MK Seiko. Since this oil change cannot be done without using a special-purpose machine, it is not performed in a normal vehicle inspection. By performing this oil change, the response of automatic switching of the continuously variable transmission can be improved.

The 52nd original item, the air conditioner fresher, is, for example, the oil change of the air conditioner performed by using a special machine called AF4000Z of MK Seiko. By performing this oil change, the performance of the air conditioner can be improved.

The 53rd original item is to check the inside of the vehicle for the presence of ozone odor, and if there is ozone odor, deodorize ozone. Then, for deodorizing ozone, for example, a special machine for ozone deodorizing machine called GWD-1000F of Ornit Co., Ltd. is used.

The 54th original item, the inspection by the tester according to the vehicle type, is an inspection that sucks up the data accumulated in the vehicle of each car type and finds the bad part of the vehicle based on the collected data. As a tester used for this inspection, a dedicated tester suitable for each vehicle type is required. As described above, the 51st to 54th unique items are items that require a dedicated machine. Therefore, the original items include inspection items using a dedicated machine.

In addition, the 55th unique item of engine oil amount and dirt is an item that complements the 11th legal item, and the 64th unique item of the battery (inspection of charging capacity and starting capacity by a dedicated tester) is 9. It is an item that complements the second statutory item, and the confirmation of the left and right remaining amount of the 97th tire groove, the confirmation of abnormal wear of the 98th tire groove, and the unique item with or without the 99th tire rotation are the 13th. This item complements the legal items. In this way, the original item includes an item that complements some items of the statutory item.

In the embodiment of the present invention, the original item includes at least one of the following configurations (F1) to (F3).

(F1) Unique items include more inspection items than legal items.

(F2) Unique items include inspection items that cannot be carried out without a dedicated machine.

(F3) Original items include inspection items that complement some of the legal items.

By providing the configuration F1 as the original item, the performance of the vehicle can be improved as compared with the case where only the legal item is inspected. In addition, since the original item has the configuration F2, it is possible to inspect items that cannot be done at other vehicle inspection sites, and if necessary, replace and / or repair parts that cannot be done at other vehicle inspection sites. .. Further, since the original item includes the configuration F3, the reliability of the inspection of the legal item can be improved.

The person in charge of the vehicle inspection inspects whether the legal items shown in FIGS. 3 and 4 and the original items shown in FIGS. 5 and 6 need to be replaced / repaired, and finds the parts that need to be replaced / repaired. If so, the part that needs to be replaced / repaired (photographed, and the photographed moving image MV is input to the receiving means 1 of the terminal device 10 shown in FIG. 1).

7 to 9 are diagrams showing one frame included in the moving image MV. FIG. 7 is an image showing the effect of refreshing the air conditioner, showing that what was cooled only to 7.4 ° C before the construction was cooled to 3.6 ° C after the construction. 8 and 9 are, respectively, one frame showing a bad state of the vehicle in the moving image for explaining the vehicle. And FIG. 8 shows that the engine oil was reduced to the extent that it did not reach the oil gauge. Further, FIG. 9 shows that the rubber around the suspension has deteriorated and the grease has leaked. Each is a scene for explaining the items for which the costs are recorded in the estimation of the vehicle inspection cost.

FIG. 10 is a schematic diagram of a communication system including the terminal device 10 shown in FIG. With reference to FIG. 10, the communication system 100 includes terminal devices 10 and 30 and a web server 20.

The web server 20 is a server established by the vehicle inspection site where the terminal device 10 is installed. The terminal device 30 is a customer's terminal device, and includes, for example, a smartphone, a personal computer (PC), and the like.

The terminal devices 10 and 30 and the web server 20 are connected to the network 40. When the control means 3 of the terminal device 10 receives the moving image MV of the portion requiring replacement / repair from the receiving means 1, the received moving image MV is uploaded to the web server 20 via the network 40.

Further, when the control means 3 of the terminal device 10 receives the quotation SCHD including the cost of the replacement / repair location from the reception means 1, the URL for accessing the web server 20 and the quotation SCHD are output to the transmission means 5. Then, the transmission means 5 transmits the URL and the quotation SCHD to the customer's terminal device 30 via the network 40.

The customer terminal device 30 receives the URL and the quotation SCHD via the network 40. Then, the customer's terminal device 30 accesses the web server 20 using the received URL and browses the moving image MV. In this case, the customer's terminal device 30 reproduces the moving image MV by streaming and displays it on the display means, and also displays the quotation SCHD on the display means. Further, the customer terminal device 30 downloads the moving image MV from the web server 20 and plays it, displays the played moving image MV on the display means, and displays the quotation SCHD on the display means.

The customer sees the video and the quotation SCHD displayed on his / her terminal device 30 to confirm the parts that need to be replaced / repaired and to confirm the cost of the vehicle inspection including the cost of the replacement / repaired parts.

Then, when the customer has an inquiry about a part requiring replacement / repair and a cost, the customer inputs the content of the inquiry into the terminal device 30.

The terminal device 30 receives the inquiry content and transmits the received inquiry content to the terminal device 10 via the network 40.

The receiving means 6 of the terminal device 10 receives the inquiry content from the terminal device 30 via the network 40, and outputs the received inquiry content to the control means 3. The control means 3 of the terminal device 10 displays the contents of the inquiry received from the receiving means 6 on the display means 4.

Then, the person in charge of the vehicle inspection sees the inquiry content displayed on the display means 4 of the terminal device 10, recognizes that there is an inquiry from the customer, and inputs the answer content to the inquiry content via the input means 2. Enter in 10.

The control means 3 of the terminal device 10 receives the answer contents via the input means 2, creates an answer sheet including the received answer contents, and outputs the created answer sheet to the transmission means 5. The transmission means 5 of the terminal device 10 receives the reply from the control means 3 and transmits the received reply to the customer's terminal device 30 via the network 40.

The terminal device 30 receives the answer sheet via the network 40, and displays the received answer sheet on the display means. As a result, the customer can see the answer contents to the inquiry contents.

The above-mentioned inquiry contents and answer contents are exchanged between the terminal device 10 and the terminal device 30 until the customer is satisfied. Then, when the customer is finally satisfied with the items that need to be replaced / repaired and the cost of the vehicle inspection, the customer inputs an instruction INST for instructing the start of the vehicle inspection to the terminal device 30. The terminal device 30 transmits the input instruction sheet INST to the terminal device 10 via the network 40.

The receiving means 6 of the terminal device 10 receives the instruction INST via the network 40, outputs the received instruction INST to the control means 3, and the control means 3 receives the instruction INST received from the receiving means 6. It is displayed on the display means 4. The person in charge of the vehicle inspection starts the vehicle inspection by looking at the instruction sheet INST displayed on the display means 4 of the terminal device 10.

If the customer is not satisfied with the response, he / she inputs the deletion instruction INST_DLT to the terminal device 30 to delete the inspection item that is considered unnecessary to be replaced and / or repaired, and transmits it to the terminal device 10. Deletion instruction INST_DLT includes inspection items that need to be deleted.

When the terminal device 10 receives the deletion instruction INST_DLT, the terminal device 10 displays the received deletion instruction INST_DLT on the display means 4. The person in charge of the vehicle inspection deletes the inspection items included in the deletion instruction INST_DLT, recreates the quotation, and inputs the recreated quotation SCHD_RE from the reception means 1 to the terminal device 10. Then, the terminal device 10 transmits the quotation SCHD_RE to the terminal device 30. As a result, the customer can replace and / or repair only the inspection items that he / she is satisfied with.

In this way, the above-mentioned exchange is performed between the terminal device 10, the web server 20, and the terminal device 30, and the customer instructs the start of the vehicle inspection when he / she is satisfied with the parts requiring replacement and / or the repair and the estimated contents of the vehicle inspection. Then, the person in charge of the vehicle inspection starts the vehicle inspection when the instruction sheet INST is displayed on the terminal device 10.

FIG. 11 is a flowchart for explaining the operation of the terminal device 10 shown in FIG. With reference to FIG. 11, when the operation of the terminal device 10 is started, the reception means 1 of the terminal device 10 captures a moving image MV of a part that needs to be replaced and / or repaired for the legal items and the original items of the vehicle inspection. Acceptance (step S1), and the accepted moving image MV is output to the control means 3.

Further, the receiving means 1 receives an estimate SCHD of the vehicle inspection cost including the cost of replacement and / or repair (step S2), and outputs the received estimate SCHD to the control means 3.

Then, the control means 3 receives the moving image MV and the quotation SCHD from the receiving means 1, and uploads the received moving image MV to the web server 20 via the network 40 (step S3).

After that, the control means 3 outputs the URL for accessing the moving image MV and the quotation SCHD to the transmission means 5. The transmission means 5 receives the URL and the quotation SCHD from the control means 3, and transmits the received URL and the quotation SCHD to the customer's terminal device 30 via the network 40 (step S4).

Then, the control means 3 determines whether or not there is an inquiry from the customer by determining whether or not the inquiry content is received from the receiving means 6 (step S5).

When it is determined in step S5 that there is an inquiry from the customer, the control means 3 displays the content of the inquiry from the customer on the display means 4 (step S6).

After that, the control means 3 receives the response content to the inquiry via the input means 2, creates a response form including the response content received, and outputs the response to the transmission means 5. The transmission means 5 receives the reply from the control means 3 and transmits the received reply to the customer's terminal device 30 via the network 40 (step S7).

After that, the series of operations proceeds to step S5, and steps S5 to S7 are repeatedly executed in step S5 until it is determined that there is no inquiry from the customer.

Then, in step S5, when it is determined that there is no inquiry from the customer, the control means 3 determines whether or not there is a vehicle inspection work instruction by determining whether or not the instruction sheet INST has been received from the receiving means 6. Determine (step S8).

When it is determined in step S8 that there is a work instruction for vehicle inspection, the control means 3 displays the instruction sheet INST on the display means 4 (step S9). The person in charge of the vehicle inspection starts the vehicle inspection after seeing that the instruction sheet INST is displayed on the display means 4 of the terminal device 10.

After that, the receiving means 1 receives the vehicle inspection completion report FRPT, and outputs the received vehicle inspection completion report FRPT to the control means 3. When the control means 3 receives the vehicle inspection completion report FRPT from the reception means 1, the control means 3 outputs the received vehicle inspection completion report FRPT to the transmission means 5, and the transmission means 5 outputs the vehicle inspection completion report FRPT received from the control means 3. Is transmitted to the customer's terminal device 30 via the network 40 (step S10). As a result, the operation of the terminal device 10 is completed.

FIG. 12 is another flowchart for explaining the operation of the terminal device 10 shown in FIG. The flowchart shown in FIG. 12 is the same as the flowchart shown in FIG. 11 except that steps S11 and S12 are added between steps S9 and S10 of the flowchart shown in FIG.

With reference to FIG. 12, when the operation of the terminal device 10 is started, the above-mentioned steps S1 to S9 are sequentially executed. Then, after step S9, the receiving means 1 of the terminal device 10 receives the moving image MV_ISP that captures the work during the vehicle inspection, and outputs the received moving image MV_ISP to the control means 3.

The control means 3 receives the moving image MV_ISP from the receiving means 1, and uploads the received moving image MV_ISP to the web server 20 via the network 40 (step S11).

After that, the control means 3 generates a signal S _{MV_ISP} indicating that the moving image MV_ISP has been uploaded to the web server 20 and outputs the signal S _{MV_ISP} to the transmission means 5, and the transmission means 5 transmits the signal S _{MV_ISP} received from the control means 3 to the network 40. Is transmitted to the customer's terminal device 30 via the above (step S12).

Subsequently, the above-mentioned step S10 is executed, and the operation of the terminal device 10 ends.

Note that, in step S12, the signal _{S MV_ISP} is transmitted to the terminal device 30 of the customer, the terminal device 30 receives the signal _{S MV_ISP,} accesses the Web server 20 in response to the received signal _{S MV_ISP,} videos Browse MV_ISP. In this case, since the terminal device 30 has already received the URL for accessing the web server 20 by executing step S4, the terminal device 30 can access the web server 20 using the URL. Then, the terminal device 30 reproduces the moving image MV_ISP by the same viewing method as the above-mentioned viewing method of the moving image MV and displays it on the display means. As a result, the customer can confirm that the vehicle inspection is performed according to the consented contents.

In step S4 of FIG. 11, the control means 3 encrypts the video MV with the number written on the license plate of the customer's vehicle and the registered telephone number of the customer, and uses the encrypted video MV_encury as the web server. You may try to increase to 20. In this case, the control means 3 holds the customer's identification information ID, the number, and the registered telephone number in association with each other in advance.

The following are assumed as specific examples of encryption. FIG. 13 is a diagram showing an encryption key. The number of the vehicle is n ₁ n ₂ n ₃ n ₄ , and the registered telephone number is d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ . With reference to FIG. 13, the encryption key consists of the number n ₁ n ₂ n ₃ n ₄ and the registered telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ in a series. Arranged number sequence n ₁ n ₂ n ₃ n ₄ d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ or number sequence d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d _It may be ₇ d ₈ d ₉ d ₁₀ d ₁₁ n ₁ n ₂ n ₃ n ₄ (see I and II in FIG. 13).

As for the encryption key, each number of the number n ₁ n ₂ n ₃ n ₄ is registered. The telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ is regularly spaced in the numerical string. It may be the numerical sequence d ₁ d ₂ n ₁ d ₃ d ₄ n ₂ d ₅ d ₆ n ₃ d ₇ d ₈ n ₄ d ₉ d ₁₀ d ₁₁ inserted in (see III in FIG. 13).

Furthermore, the encryption key registers each number of the numbers n ₁ n ₂ n ₃ n _4. Any of the numerical strings of the telephone numbers d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ It may be a sequence of numbers d ₁ n ₁ d ₂ d ₃ n ₂ d ₄ d ₅ d ₆ n ₃ d ₇ d ₈ d ₉ d ₁₀ n ₄ d ₁₁ inserted at the position (see IV in FIG. 13).

Further, the encryption key may be an exclusive OR of the vehicle number and the registered telephone number (see V in FIG. 13). The exclusive OR of the vehicle number and the registered telephone number may be the one obtained by calculating the exclusive OR by matching the number of digits of the vehicle number with the number of digits of the registered telephone number (V in FIG. 13). -1, V-2), and the exclusive OR may be calculated by matching the number of digits of the registered telephone number with the number of digits of the vehicle number (see V-3 of FIG. 13).

If the number of digits of the vehicle number matches the number of digits of the registered telephone number, add z ₁ = z ₂ = z ₃ = z ₄ = z ₅ = z ₆ = z ₇ = 0 to the vehicle number. Then, the numerical sequence of n ₁ n ₂ n ₃ n ₄ z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ and d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ Calculate the exclusive OR with the numerical sequence of (see V-1 in FIG. 13). In addition, each of n ₁ n ₂ n ₃ n ₄ is inserted at an arbitrary position of z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ n ₁ z ₁ n ₂ z ₂ z ₃ n ₃ z ₄ z ₅ Calculate the exclusive OR of the numeric sequence of z ₆ n ₄ z _{7 and} the numeric sequence of d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ (V- in FIG. 13). 2).

If the number of digits of the registered telephone number matches the number of digits of the vehicle number, any four numbers from the numerical sequence of d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ (For example, d ₁ d ₂ d ₃ d ₄ ) is selected, and the numerical sequence of the four selected numerical values (for example, d ₁ d ₂ d ₃ d ₄ ) and the numerical sequence of n ₁ n ₂ n ₃ n ₄ The exclusive logical sum with and is calculated (see V-3 in FIG. 13).

In the operation of the exclusive OR, the exclusive OR of the two corresponding numerical values is calculated. For example, a numerical sequence of n ₁ n ₂ n ₃ n ₄ z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ and d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ When calculating the exclusive OR with the numerical sequence of, the exclusive OR of n ₁ and d ₁ , the exclusive OR of n ₂ and d _2, and the exclusive OR of n ₃ and d ₃ . Exclusive OR of n ₄ and d ₄ , Exclusive OR of z ₁ and d ₅ , Exclusive OR of z ₂ and d ₆ , Exclusive OR of z ₃ and d ₇ , z ₄ The exclusive OR of z ₅ and d ₈ , the exclusive OR of z ₅ and d ₉ , the exclusive OR of z ₆ and d _10, and the exclusive OR of z ₇ and d ₁₁ are calculated. .. The same applies when the exclusive OR of the other two numerical strings is calculated.

Furthermore, the encryption key is the result of four arithmetic operations of the vehicle number n ₁ n ₂ n ₃ n ₄ and the registered telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ It may be. Of the four arithmetic operations, when performing division, the division result obtained by dividing the larger number of digits by the smaller number of digits is used as an integer, and when performing subtraction among the four arithmetic operations, subtraction is used. Use the absolute value of the result as the encryption key.

The control means 3 of the terminal device 10 encrypts the moving image MV using any of the above-mentioned encryption keys, and uploads the encrypted encrypted moving image MV_encury to the web server 20.

When the moving image MV is encrypted with an encryption key, the terminal device 10 and the terminal device 30 hold in advance a method of generating an encryption key based on the vehicle number and the registered telephone number.

When the operation of the terminal device 10 is executed according to the flowchart shown in FIG. 12, the control means 3 encrypts at least one of the moving image MV and the moving image MV_ISP with an encryption key in at least one of step S4 and step S11. The encrypted video (at least one of the encrypted video MV_encury and the encrypted video MV_ISP_encury) may be uploaded to the web server 20.

The vehicle number and the registered telephone number are "information that uniquely associates the customer with the customer's vehicle". Since the vehicle number is a numerical string that identifies the vehicle and the registered telephone number is a numerical string that identifies the customer, the vehicle number and the registered telephone number uniquely associate the customer with the customer's vehicle. Because it becomes information. Therefore, encrypting the video MV and / or the video MV_ISP with the various encryption keys described above means encrypting the video MV and / or the video MV_ISP with "information that uniquely associates the customer with the customer's vehicle". Corresponds to.

FIG. 14 is a schematic diagram of a smart record book. With reference to FIG. 14, the smart record book includes the previous maintenance contents and images (video or still image), the next inspection time and replacement recommended items at the next inspection, and the past maintenance record.

The contents of the previous maintenance are, for example, the contents maintained by the vehicle inspection or the periodic inspection when the vehicle inspection or the periodic inspection is completed. In addition, the image is an image of the work during the vehicle inspection or the periodic inspection.

The next inspection time is the next inspection time calculated from the time of the previous maintenance, and the recommended replacement items at the next inspection are the items recommended to be replaced at the next inspection as a result of the previous maintenance. Is. The past maintenance record is the maintenance record before the previous maintenance.

The control means 3 of the terminal device 10 receives maintenance contents and images (video or still image) in the vehicle inspection or periodic inspection, and replacement recommended items at the next inspection time and the next inspection every time the vehicle inspection or periodic inspection is completed. Receive from means 1. Then, the control means 3 stores the maintenance contents and images (video or still image) in the received vehicle inspection or periodic inspection as the previous maintenance contents and images (video or still image) in the smart record book, and sets the next inspection time and Store the recommended replacement items for the next inspection in the smart record book. When the vehicle's first scrutineering or periodic inspection is done, the smart record book only contains the previous maintenance details and images (video or still image) and the next inspection time and replacement recommendations for the next inspection. is there. Therefore, the control means 3 creates a smart record book including the previous maintenance contents and images (video or still image), the next inspection time, and the recommended replacement items at the next inspection, and the created smart record book is networked. Upload to the web server 20 via 40. The control means 3 may encrypt the smart record book with the above-mentioned encryption key and upload the encrypted smart record book to the web server 20.

When the vehicle inspection or periodic inspection is performed multiple times, the control means 3 stores the previous maintenance contents and images (video or still image) in the smart record book as the past maintenance records, and the maintenance contents at the time of the vehicle inspection or periodic inspection. And images are stored in the smart record book as the previous maintenance contents and images (video or still image) to create a smart record book. Then, the control means 3 uploads the created smart record book to the web server 20 via the network 40.

The customer's terminal device 30 accesses the web server 20 using the URL, and the vehicle number n ₁ n ₂ n ₃ n ₄ and the registered telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d. Log in enter the ₉ d ₁₀ d _11, can view the smart record book.

FIG. 15 is yet another flowchart for explaining the operation of the terminal device 10 shown in FIG. The flowchart shown in FIG. 15 is the same as the flowchart shown in FIG. 11 except that steps S13 to S15 are added to the flowchart shown in FIG.

With reference to FIG. 15, when the operation of the terminal device 10 is started, the above-mentioned steps S1 to S10 are sequentially executed. Then, after step S10, the control means 3 of the terminal device 10 creates a smart record book, and uploads the created smart record book to the web server 20 via the network 40 (step S13).

After that, when the control means 3 determines that it is the inspection guidance time by referring to the next inspection time of the smart record book (step S14), the control means 3 creates an inspection guide and outputs it to the transmission means 5, and the transmission means 5 inspects. The guidance is transmitted to the customer's terminal device 30 via the network 40 (step S15). In this case, the terminal device 10 may transmit maintenance items and the like recommended according to the season to the customer's terminal device 30 together with inspection guidance. Then, after step S15, the operation of the terminal device 10 ends.

When the terminal device 10 executes the operation according to the flowchart shown in FIG. 15, the customer can refer to the inspection history of his / her vehicle, and can know in advance the next inspection time and the items that need to be replaced. ..

In the first embodiment, the terminal device 10 may execute the operation according to the flowchart in which steps S13 to S15 shown in FIG. 15 are added after step S10 in the flowchart shown in FIG. As a result, the customer can refer to the inspection history of his / her vehicle, and can know in advance the next inspection time and the items that need to be replaced.

The operation of the terminal device 10 may be executed by software. In this case, the terminal device 10 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory).

The ROM includes a program Prog_A including steps S1 to S10 shown in FIG. 11, a program Prog_B including steps S1 to S12 shown in FIG. 12, a program Prog_C including steps S1 to S10 and S13 to S15 shown in FIG. Any one of the programs Prog_D including steps S1 to S12 shown in 12 and steps S13 to S15 shown in FIG. 15 is stored.

Then, the CPU reads and executes any of the programs Prog_A to Prog_D stored in the ROM, and performs a Web vehicle inspection. The RAM temporarily stores the quotation SCHD, the moving image MV, the MV_ISP, and the like.

Therefore, the programs Prog_A to Prog_D are programs for causing the computer (CPU) to execute the Web vehicle inspection.

Further, the programs Prog_A to Prog_D may be recorded and distributed on recording media such as CD and DVD. In this case, the computer (CPU) reads a program (any of the programs Prog_A to Prog_D) from the recording medium, executes it, and performs a Web vehicle inspection. Therefore, the CD, DVD, or the like on which the program (any of the programs Prog_A to Prog_D) is recorded is a computer (CPU) readable recording medium on which the program (any of the programs Prog_A to Prog_D) is recorded.

In the above, it has been explained that the terminal device 10 accepts a moving image MV that captures a part that needs to be replaced / repaired, but the embodiment 1 is not limited to this, and the terminal device 10 needs to be replaced / repaired. It may be equipped with a camera for photographing various parts.

Further, in the first embodiment, the photographed portion of the portion requiring replacement / repair is not limited to the moving image MV, but may be a still image STI, and generally, it may be an image. The same applies to photographs of work during vehicle inspection. Therefore, the control means 3 of the terminal device 10 uploads an image of a portion requiring replacement / repair and / or an image of the work during the vehicle inspection to the web server 20.

[Embodiment 2]
FIG. 16 is a schematic view of the vehicle inspection management device according to the second embodiment. With reference to FIG. 16, the vehicle inspection management device 110 according to the second embodiment includes a receiving means 101, a control means 102, a storage means 103, and a transmitting means 104.

The vehicle inspection management device 110 is for developing a franchise of the Web vehicle inspection described in the first embodiment, and communicates with a terminal device installed in a franchise member store via a network.

The receiving means 101 receives a franchise membership application (also referred to as a “franchise application”) including the franchise identification information ID_STR and the franchise location information PS_STR, and receives the franchise membership application. The document is output to the control means 102.

Further, the receiving means 101 receives the reservation of the Web vehicle inspection including the customer's identification information ID_CLI and the customer's position information PS_CLI, and outputs the received Web vehicle inspection reservation to the control means 102.

Further, the receiving means 101 receives the completion report FRPT of the Web vehicle inspection from the terminal device of the member store, and outputs the received Web vehicle inspection completion report FRPT to the control means 102.

The control means 102 receives a franchise membership application form and a reservation for a Web vehicle inspection from the receiving means 101. Then, the control means 102 detects the member store identification information ID_STR and the location information PS_STR from the franchise membership application form, and stores the detected member store identification information ID_STR and the location information PS_STR in association with each other. Store in 103. The control means 102 accepts the franchise member stores by detecting the member store identification information ID_STR and the location information PS_STR.

When the control means 102 receives the reservation for the Web vehicle inspection from the receiving means 101, the control means 102 detects the customer identification information ID_CLI and the location information PS_CLI from the reservation for the Web vehicle inspection, and mutually exchanges the detected customer identification information ID_CLI and the location information PS_CLI. Is stored in the storage means 103 in association with. The control means 102 accepts the reservation for the vehicle inspection by detecting the customer's identification information ID_CLI and the position information PS_CLI.

Then, the control means 103 detects the member store closest to the customer's position based on the customer's position information PS_CLI and the position information PS_STR of the plurality of member stores stored in the storage means 103. After that, the control means 103 outputs the detected member store identification information ID_STR, the reservation for the Web vehicle inspection, and the request form requesting the Web vehicle inspection described in the first embodiment to the transmission means 104. In this case, when the detected member store performs the Web vehicle inspection for the first time, the control means 102 reads any of the programs Prog_A to Prog_D in the first embodiment from the storage means 103, and reads any of the read programs Prog_A to Prog_D. It is output to the transmission means 104 together with the request form.

Further, the control means 102 receives the completion report FRPT of the Web vehicle inspection from the receiving means 101, and stores the received Web vehicle inspection completion report FRPT in the storage means 103 in association with the time information.

Further, the control means 102 posts the advertisement and the promotion of the Web vehicle inspection on the homepage via the network.

Further, the control means 102 counts the number of Web vehicle inspection completion report FRPTs stored in the storage means 103 to count the number of Web vehicle inspections executed in a certain period (for example, one month).

The storage means 103 stores one of the programs Prog_A to Prog_D. Further, the storage means 103 stores the member store identification information ID_STR and the location information PS_STR in association with each other. Further, the storage means 103 stores the customer identification information ID_CLI and the location information PS_CLI in association with each other. Further, the storage means 103 stores the completion report FRPT of the Web vehicle inspection in association with the time information.

The transmission means 104 receives from the control means 102 the identification information ID_STR of the member store, the reservation of the Web vehicle inspection, and the request form requesting the Web vehicle inspection, and performs the reservation of the received Web vehicle inspection and the Web vehicle inspection. The request form and the request form are transmitted to the terminal device of the member store indicated by the identification information ID_STR. In this case, when any of the programs Prog_A to Prog_D is received from the control means 102 together with the request form, the transmission means 104 transmits any one of the programs Prog_A to Prog_D together with the request form to the terminal device of the member store.

FIG. 17 is a schematic view of the management table of the member store. With reference to FIG. 17, the management table TBL-1 includes a member store ID (member store identification information) and location information. The member store ID and the location information are associated with each other. The member store ID consists of S_ID1, S_ID2, ..., S_IDj (j is a positive integer). The position information consists of [x _s1 , y _s1 ], [x _s2 , y _s2 ], ..., [X _sj , y _sj ]. The storage means 103 stores the member store ID (identification information of the member store) and the location information in association with each other in the format of the management table TBL-1.

FIG. 18 is a schematic view of a customer management table. With reference to FIG. 18, the management table TBL-2 includes a customer ID (customer identification information) and location information. The customer ID and the location information are associated with each other. The customer ID consists of C_ID1, C_ID2, ..., C_IDk (k is a positive integer). The position information consists of [x _c1 , y _c1 ], [x _c2 , y _c2 ], ..., [X _ck , y _ck ]. The storage means 103 stores the customer ID (customer identification information) and the location information in association with each other in the format of the management table TBL-2.

When the control means 102 receives the reservation for the Web vehicle inspection from the receiving means 101, the control means 102 refers to the management table TBL-2 stored in the storage means 103 to the customer ID (C_IDk) of the customer who has transmitted the reservation for the Web vehicle inspection. The corresponding position information [x _ck , y _ck ] is detected. Then, the control means 102 refers to the management table TBL-1 stored in the storage means 103, and the position information [x _sj ,] indicating the position closest to the position indicated by the position information [x _ck , y _ck ]. detecting y _sj], and location information _{[x sj,} a merchant ID (S_IDj) associated with _{y sj]} from management table TBL-1.

FIG. 19 is a schematic view of the management table of the completion report of the Web vehicle inspection. With reference to FIG. 19, control table TBL-3 includes time and completion report. Times and completion reports are associated with each other.

The time consists of t1, t2, ..., Tm (m is a positive integer). Each of t1, t2, ..., And tm is represented in the format of YYYY / MM / DD / HH / MM / SS (year / month / day / hour / minute / second). The completion report consists of FRPT1, FRPT2, ..., FRPTm. Each of FRPT1, FRPT2, ..., FRPTm is represented in an arbitrary format and includes a sentence indicating that the Web vehicle inspection has been completed.

The control means 102 refers to the management table TBL-3 stored in the storage means 103, and counts the number of completion report FRPTm in a certain period to total the number of Web vehicle inspections executed in a certain period.

In addition, the management table TBL-3 may further include the identification information and the location information of the member store in charge of the Web vehicle inspection in association with the completion report FRPTm. In this case, the control means 102 may total the number of executions of the Web vehicle inspection in each region based on the location information of the member store in charge of the Web vehicle inspection without setting the period, and is in charge of the time and the Web vehicle inspection. Based on the location information of the member stores, the number of Web vehicle inspections performed in each region may be totaled.

When the number of Web vehicle inspections executed is totaled without setting the period, the area where the Web vehicle inspection has not been developed is extracted, and the service is executed so that the customer in the extracted area can accept the Web vehicle inspection. As a result, it is possible to strengthen the advertisement and promotion of the Web vehicle inspection in the extracted area.

When the number of Web vehicle inspections executed is totaled at regular intervals, the control means 102 analyzes whether or not the number of Web vehicle inspections is changed depending on the time, and if the number of Web vehicle inspections is changed depending on the time, When the number of Web vehicle inspections is decreasing, we will execute new services that are not available at other times. As a result, it is possible to strengthen the advertisement and promotion of the Web vehicle inspection at the time when the number of executions decreases.

FIG. 20 is a flowchart for explaining the operation of the vehicle inspection management device 110 shown in FIG.

With reference to FIG. 20, when the operation of the vehicle inspection management device 110 is started, the receiving means 101 of the vehicle inspection management device 110 receives the franchise membership application form including the identification information and the location information of the franchise member store. It is received from the terminal measures of the member store (step S21), and the received membership application form is output to the control means 102.

The control means 102 receives the membership application form from the receiving means 101, detects the member store identification information and the location information from the received membership application form, and mutually exchanges the detected member store identification information and location information. It is associated and stored in the storage means 103 (step S22).

Then, the control means 102 advertises and promotes the Web vehicle inspection by posting the advertisement and the promotion of the Web vehicle inspection on the homepage via the network (step S23). In this case, the control means 102 posts an advertisement on the homepage, for example, "At the vehicle inspection site closest to the customer, the vehicle can be inspected with the contents that the customer is satisfied with."

After that, the receiving means 101 receives the reservation of the Web vehicle inspection including the customer's identification information and the location information from the customer's terminal device (step S24), and outputs the received Web vehicle inspection reservation to the control means 102.

The control means 102 receives a reservation for the Web vehicle inspection from the receiving means 101, detects customer identification information and location information from the received Web vehicle inspection reservation, and mutually exchanges the detected customer identification information and location information. It is associated and stored in the storage means 103 (step S25).

Then, the control means 102 detects a member store close to the customer's position by the method described above based on the customer's position information (step S26).

After that, the control means 102 outputs the detected member store identification information, the Web vehicle inspection reservation, and the Web vehicle inspection request form to the transmission means 104, and the transmission means 104 outputs the member store identification information and the Web vehicle inspection reservation. And the request form for the Web vehicle inspection are received from the control means 102, and the reservation for the Web vehicle inspection and the request form for the Web vehicle inspection are transmitted to the detected terminal device of the member store based on the received identification information of the member store (step). S27). When the reservation for the Web vehicle inspection and the request form for the Web vehicle inspection are transmitted to the member store for the first time, the control means 102 outputs any one of the programs Prog_A to Prog_D to the transmission means 104 together with the request form, and the transmission means 104 , Any of the programs Prog_A to Prog_D is transmitted to the terminal device of the member store together with the request form. That is, the transmission means 104 transmits any of the Web vehicle inspection reservation, the Web vehicle inspection request form, and the programs Prog_A to Prog_D to the terminal device of the member store. As a result, the terminal device of the member store can install any of the programs Prog_A to Prog_D and execute the Web vehicle inspection.

After step S27, the receiving means 101 receives the completion report of the Web vehicle inspection (step S28), and outputs the received Web vehicle inspection completion report to the control means 102.

The control means 102 receives the completion report of the Web vehicle inspection from the receiving means 101, detects the time when the completion report of the Web vehicle inspection is received, and stores the completion report of the Web vehicle inspection in the storage means 103 in association with the detected time. Store (step S29).

Then, the control means 102 refers to the management table TBL-3 stored in the storage means 103, and totals the number of executions of the Web vehicle inspection by the above-mentioned method (step S30). In this case, the control means 102 may total the number of Web vehicle inspections executed in a certain period, or may total the number of Web vehicle inspections executed in a certain period without setting a period. The number of executions may be totaled. As a result, the operation of the vehicle inspection management device 110 is completed.

The operation of the vehicle inspection management device 110 may be executed by software. In this case, the vehicle inspection management device 110 includes a CPU, a ROM, and a RAM.

The ROM stores a program Prog_E including steps S21 to S30 shown in FIG.

Then, the CPU reads and executes the program Prog_E stored in the ROM, and executes the franchise development of the Web vehicle inspection. The RAM stores the management tables TBL-1, TBL-2, TBL3, the number of executions of the Web vehicle inspection, and the like.

Therefore, the program Prog_E is a program for causing the computer (CPU) to execute the franchise development of the Web vehicle inspection.

FIG. 21 is a schematic diagram of a communication system when the Web vehicle inspection is franchised. With reference to FIG. 21, the communication system 200 includes a vehicle inspection management device 110, terminal devices 121 to 124, and terminal devices 131 and 132.

Terminal devices 121-124 are terminal devices of franchise merchants. The terminal devices 131 and 132 are customer terminal devices.

The vehicle inspection management device 110, the terminal devices 121 to 124, and the terminal devices 131 and 132 are connected to each other so as to be able to communicate with each other via the network 140.

The terminal devices 121 to 124 are terminal devices for executing the Web vehicle inspection described in the first embodiment, and are arranged at arbitrary locations in 47 prefectures. Each of the terminal devices 121 to 124 comprises, for example, a personal computer. The terminal devices 131 and 132 include a mobile phone, a personal computer, and the like.

Each of the terminal devices 121 to 124 transmits the above-mentioned franchise membership application form to the vehicle inspection management device 110 via the network 140.

The customer sees the advertisement and promotion of the Web vehicle inspection posted on the homepage of the vehicle inspection management device 110, and uses his / her own terminal device (either terminal device 131 or 132) to make a reservation for the Web vehicle inspection via the network 140. It is transmitted to the management device 110.

Each of the terminal devices 121 to 124 receives the above-mentioned reservation for the Web vehicle inspection and the request form for the Web vehicle inspection via the network 140. When performing the Web vehicle inspection for the first time, each of the terminal devices 121 to 124 receives one of the Web vehicle inspection reservation, the Web vehicle inspection request form, and the programs Prog_A to Prog_D. Then, each of the terminal devices 121 to 124 installs any of the received programs Prog_A to Prog_D.

Upon receiving the Web vehicle inspection reservation and the Web vehicle inspection request form, each of the terminal devices 121 to 124 executes one of the programs Prog_A to Prog_D, and is based on the customer identification information included in the Web vehicle inspection reservation. Sends the acceptance of the Web vehicle inspection to the customer's terminal device (the customer's terminal device located near each of the terminal devices 121 to 124 and any of the terminal devices 131 and 132) that has made a reservation for the Web vehicle inspection. .. Then, each of the terminal devices 121 to 124 communicates with the customer's terminal device (any of the terminal devices 131 and 132), and executes the Web vehicle inspection described in the first embodiment.

After that, when each of the terminal devices 121 to 124 completes the Web vehicle inspection, the completion report FRPT of the Web vehicle inspection is transmitted to the vehicle inspection management device 110 via the network 140.

In this way, by using the communication system 200, it is possible to execute the Web vehicle inspection at the vehicle inspection site located near the customer, targeting the vehicle inspection site and the customer existing in Japan. As a result, customers can undergo vehicle inspections with the content they are satisfied with without wasting their time, no matter where they are in Japan. For example, after bringing a vehicle to a vehicle inspection site for a Web vehicle inspection, the customer can bring a terminal device (either terminal device 131 or 132) wherever he / she is (in a country other than Japan). (Even if you are there), you can exchange information with the terminal device (any of the terminal devices 121 to 124) of the member store that executes the Web vehicle inspection.

It should be noted that in FIG. 21, it has been described that the terminal device of the member store is composed of four terminal devices 121 to 124 and the terminal device of the customer is composed of two terminal devices 131 and 132. The terminal device of the member store is not limited to this, and the terminal device of the member store may be composed of a plurality of terminal devices, and the terminal device of the customer may be composed of at least one terminal device. When the terminal device of the member store is composed of one terminal device, the number of member stores near the customer's position is limited to one, which is contrary to the purpose of "detecting the member store near the customer's position". Therefore, the terminal device of the member store may consist of at least two terminal devices, that is, a plurality of terminal devices. On the other hand, even if the customer's terminal device is composed of one, it does not go against the purpose of "detecting a member store close to the customer's position". Therefore, the customer's terminal device need only consist of at least one terminal device.

Further, the vehicle inspection management device 110 may develop the above-mentioned Web vehicle inspection franchise for one prefecture or one municipality.

Further, the vehicle inspection management device 110 may develop the above-mentioned Web vehicle inspection franchise for a plurality of prefectures or a plurality of cities, towns and villages.

It should be considered that the embodiments disclosed this time are exemplary in all respects and not restrictive. The scope of the present invention is shown by the scope of claims rather than the description of the embodiment described above, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

The present invention applies to terminal devices, vehicle inspection management devices, and programs for running computers.

1 Receiving means, 2 Input means, 3,102 Control means, 4 Display means, 5,104 Sending means, 6,101 Receiving means, 10,30,121-124,131,132 Terminal equipment, 20 Web server, 40, 140 networks, 100, 200 communication systems, 103 storage means.

Claims (6)

It is a vehicle inspection management device that communicates with the franchise terminal device installed in the franchise member store via the network.
A franchise application form including the member store identification information and the member store location information associated with the member store identification information is received from the member store terminal device, and the customer identification information and the customer identification information are received. A receiving means for receiving a vehicle inspection reservation including the customer's location information associated with the customer's terminal device from the customer's terminal device and receiving a vehicle inspection completion report from the member store terminal device for which the vehicle inspection was requested.
The customer included in the vehicle inspection reservation received by the receiving means by storing the identification information of the member store and the location information of the member store included in the franchise application form received by the receiving means in association with each other. The identification information and the location information of the customer are stored in association with each other, and the completion report of the vehicle inspection received by the receiving means is stored in association with the time information.
The member store that joins the franchise is accepted by detecting the identification information of the member store and the location information of the member store included in the franchise application form received by the receiving means, and the member store received by the receiving means. A reception means for accepting a car inspection reservation by detecting the customer's identification information and the customer's location information included in the car inspection reservation, and
A detection means for detecting a member store close to the customer's position based on the customer's position information and the member store's position information stored in the storage means.
Vehicle inspection management including a request form for requesting vehicle inspection according to the operation content executed by the member store terminal device and a transmission means for transmitting the reservation for the vehicle inspection to the member store terminal device detected by the detection means. apparatus. The vehicle inspection management device according to claim 1, further comprising an advertising / promotion means for advertising / promoting the operation content executed by the member store terminal device. Claim 1 further includes a counting means for totaling the number of vehicle inspections executed by counting the number of vehicle inspection completion reports in a certain period based on the time information stored by the storage means and the vehicle inspection completion report. Alternatively, the vehicle inspection management device according to claim 2. It is a program executed in the vehicle inspection management device that communicates with the member store terminal device installed in the member store that is a member of the franchise.
A first step in which the receiving means receives a franchise application form including the member store identification information and the member store location information associated with the member store identification information from the member store terminal device.
A second step in which the receiving means receives a vehicle inspection reservation including the customer's identification information and the customer's location information associated with the customer's identification information from the customer's terminal device.
The third step in which the receiving means receives the completion report of the vehicle inspection from the member store terminal device that requested the vehicle inspection, and
The control means stores the identification information of the member store and the location information of the member store included in the franchise application form received by the receiving means in the storage means in association with each other, and is received by the receiving means. The customer identification information and the customer's position information included in the vehicle inspection reservation are associated with each other and stored in the storage means, and the completion report of the vehicle inspection received by the receiving means is associated with the time information. The fourth step of storing in the storage means and
The receiving means accepts the member stores that join the franchise by detecting the identification information of the member store and the location information of the member store included in the franchise application form received by the receiving means, and the receiving means receives the member stores. A fifth step of accepting a vehicle inspection reservation by detecting the customer identification information and the customer's location information included in the received vehicle inspection reservation, and
A sixth step in which the detection means detects a member store close to the customer's position based on the customer's position information and the member store's position information stored in the storage means.
The transmission means sends the request form requesting the vehicle inspection according to the operation content realized by the member store terminal device and the reservation of the vehicle inspection to the member store terminal device of the member store detected in the sixth step. A program that causes a computer to perform the seventh step of transmission. The program for causing the computer according to claim 4, wherein the advertising / promotion means causes the computer to further execute the eighth step of advertising / promoting the operation content realized by the member store terminal device. Ninth step in which the counting means totals the number of vehicle inspections executed by counting the number of vehicle inspection completion reports in a certain period based on the time information stored by the storage means and the vehicle inspection completion report. The program for causing the computer according to claim 4 or 5 to further execute the program.

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