JP2020197779A - Store operation management system, management device, store operation management method, and store operation management program - Google Patents

Abstract

To attain store operation made to be further efficient.SOLUTION: A store worker operation management function of a store management device 20 acquires position information of a store worker terminal device 30 carried by a store worker and position information of a customer terminal device 40 carried by a customer and determines that, if the devices are at the same position at the same time, the store worker is performing service operation. The store management device 20, when performing an evaluation of the store worker by the store worker management function, performs, using a determination result of the service operation by the store worker operation management function, an evaluation of the service operation using, as an evaluation index, a cumulative time of the service operation when it is determined that the service operation is being performed, a weight set at a location (sales situation) of the service operation when it is determined that the service operation is being performed, the number of and the amount of money of commercial products for the customer as a subject of a service, or the like. The evaluation of the service operation is then incorporated into the evaluation of the store worker. Thus, cooperation is made between the store worker management function of managing the operation performed in a store by the store worker and the store worker management function of performing the evaluation and an education of the store worker to provide a smooth service which conforms to an actual state of the store operation actually performed, enabling the store operation to be made further efficient.SELECTED DRAWING: Figure 1

Description

The present invention relates to a store business management system, a management device, a store business management method, and a store business management program for managing business in a store.

Conventionally, a system that enhances the convenience of store operations has been known. For example, Patent Document 1 discloses a system for managing inventory of goods. Further, Patent Document 2 discloses a system for supporting the sale of products, and Patent Document 3 discloses a system for managing customers. Further, Patent Document 4 discloses a system for managing attendance.

Japanese Unexamined Patent Publication No. 2014-127177 Japanese Unexamined Patent Publication No. 2016-218983 Japanese Unexamined Patent Publication No. 2014-194611 Japanese Unexamined Patent Publication No. 2014-154105

However, with the conventional technology, it has not been possible to provide integrated support for store operations with a single system. For example, in a store, business management and personnel management are performed. Here, the work performed by the clerk is related to the evaluation and education of the clerk, but if business management and personnel management are managed by different systems, these relationships cannot be reflected, and the subjectivity of seniors. Will depend on the evaluation including.

In this way, although each function in store operations is often related to each other, introducing individual functions would be a bottleneck in improving the efficiency of store operations. The problem of closing up arises.

For these reasons, by providing multiple function groups that support store operations in one system, it is possible to provide smooth services that match the actual conditions of store operations and streamline store operations. It was an important issue.

The present invention has been made to solve the above-mentioned problems of the prior art, and an object of the present invention is to improve the efficiency of store operations.

In order to solve the above-mentioned problems and achieve the object, the present invention is a store business management system for managing business in a store, and a clerk business management means for managing the business performed by the clerk in the store and the clerk's business. It is provided with a clerk management means for evaluating and / or training, and the clerk management means is characterized in that it cooperates with the clerk business management means.

Further, in the present invention, in the above invention, the clerk business management means uses the position information of the clerk terminal device carried by the clerk and the position information of the customer terminal device carried by the customer to perform the customer service business by the clerk. The clerk management means determines the execution, and evaluates the clerk based on the execution state of the customer service business.

Further, in the present invention, in the above invention, the clerk business management means acquires the usage state of the business application program using the clerk terminal device carried by the clerk, and the clerk management means uses the business application program. It is characterized in that the clerk is evaluated according to the achievements of the above.

Further, in the present invention, it is shown by the clerk business management means that the clerk management means has provided the educational content to the clerk and then performed the business corresponding to the educational content. In that case, it is determined that the education related to the provided educational content has been completed.

Further, in the above invention, in the above invention, the clerk business management means receives an inquiry about the business from the clerk, and the clerk management means does not receive the education corresponding to the business inquired by the clerk who made the inquiry. In addition, it is characterized by guiding to the relevant educational content.

Further, the present invention is characterized in that, in the above invention, the clerk management means evaluates the manager who manages the clerk from the evaluation result of the clerk.

Further, the present invention is characterized in that, in the above invention, the clerk business management means notifies the clerk terminal device of a communication matter selected according to the attribute of the clerk when the clerk goes to work.

Further, the present invention is characterized in that, in the above invention, the progress of the work by the clerk is determined by using the position information of the clerk terminal device carried by the clerk, and the work to be performed next to the clerk is notified.

Further, the present invention is a store business management device for managing business in a store, which is a clerk business management means for managing the business performed by the clerk in the store and a clerk management means for evaluating and / or educating the clerk. The store clerk management means is characterized in that it cooperates with the store clerk business management means.

Further, the present invention is a store business management method for managing business in a store, which includes a clerk business management means for managing the business performed by the clerk at the store and a clerk management means for evaluating and / or educating the clerk. When any of the above is operated, the cooperation determination step for determining whether or not to operate the other in cooperation with each other, and when it is determined by the cooperation determination step that the other is to be operated in cooperation with each other, the operation of the other is performed. It is characterized by including a cooperative operation execution step to be performed.

Further, the present invention provides a store business management device for managing business in a store, a clerk business management means for managing the business performed by the clerk at the store, and a clerk management means for evaluating and / or educating the clerk. When one of them operates, the cooperation determination procedure for determining whether or not to operate the other in cooperation with each other, and when it is determined by the above-mentioned cooperation determination procedure that the other operates in cooperation with each other, the other operation is performed. It is characterized in that it executes a cooperative operation execution procedure.

According to the present invention, it is possible to improve the efficiency of store operations.

FIG. 1 is an explanatory diagram for explaining the concept of the store business management system. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. FIG. 3 is a functional block diagram showing a functional configuration of the store management device shown in FIG. FIG. 4 is a functional block diagram showing a functional configuration of the clerk terminal device shown in FIG. FIG. 5 is a flowchart showing a processing procedure of the store management device. FIG. 6 is an explanatory diagram of a specific example of the function of the store management device. FIG. 7 is an explanatory diagram of a specific example of the function and processing of the store management device. FIG. 8 is an explanatory diagram for utilizing the usage record of the business application program. FIG. 9 is an explanatory diagram of the education of the clerk. FIG. 10 is an explanatory diagram for guiding to educational contents.

Hereinafter, the store business management system according to the embodiment will be described with reference to the attached drawings.

FIG. 1 is an explanatory diagram for explaining the concept of the store business management system. In the store business management system shown in FIG. 1, the store management device 20 that manages business in a store has a plurality of function groups including a store clerk business management function and a store clerk management function. The clerk business management function is a function for managing the business performed by the clerk at the store. The clerk management function is a function related to human resources such as evaluation and education of clerk.

The store management device 20 can determine whether or not the store clerk is serving customers by the store clerk business management function. Specifically, when the position information of the clerk terminal device 30 carried by the clerk and the position information of the customer terminal device 40 carried by the customer are acquired and they exist at the same position at the same time, the clerk performs customer service operations. Is being executed.

When the store clerk is evaluated by the clerk management function, the store management device 20 can use the determination result of the customer service business by the clerk business management function. Specifically, the cumulative time determined as the customer service business, the weight set in the place (sales floor) determined as the customer service business, the number of purchased items of the customer who was the target of the customer service, the purchase price, etc. are used as evaluation indexes to serve the customer. Evaluate the business and incorporate it into the evaluation of the clerk. In addition, the judgment result of the customer service business can be arbitrarily used, for example, the time when the customer service business is not performed at the sales floor is used as an evaluation index.

In this way, the store management device 20 can link the store clerk management function that manages the business performed by the store clerk and the store clerk management function that evaluates and educates the store clerk, so that the store business that is actually performed can be performed. It is possible to provide smooth services that match the actual situation and streamline store operations.

Next, the configuration of the store business management system will be described. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. As shown in FIG. 2, a POS terminal device 50, a cash processing machine 60, a management terminal device 70, a camera 80, a customer terminal 90, and the like are installed in the store. These devices can communicate with the store management device 20 also installed in the store. In addition, the store management device 20 can communicate with the clerk terminal device 30 and the customer terminal device 40 located in the store. Further, the store management device 20 can communicate with the head office device 10 outside the store via a predetermined network.

The head office device 10 can manage a plurality of stores, and the plurality of stores have the same configuration as the store shown in FIG. The head office device 10 can also be connected to a POS system or another system.

The store management device 20 is a device that manages a store. Further, the store management device 20 has a function of relaying communication between each device in the store and the head office device 10. Further, the store management device 20 can process the image captured by the camera 80 and detect an image of a person.

The clerk terminal device 30 is a device that accepts operations of a clerk such as a sales clerk, and can communicate with the store management device 20 to use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also use the functions provided by other devices such as the head office device 10.

The customer terminal device 40 is a customer's mobile terminal device. The customer terminal device 40 can communicate with the store management device 20 to authenticate the customer, receive benefits, and the like. Further, as described above, the store management device 20 communicates with the customer terminal device 40 to identify the position of the customer terminal device 40 and uses it for determining customer service.

The POS terminal device 50 is a device that manages sales by communicating with the store management device 20 and transmitting information regarding the sale of products to the store management device 20. The cash processing machine 60 is a device that processes cash such as storing money as sales proceeds, and can transmit information on payment and information on the amount of money to the store management device 20.

The management terminal device 70 is a device that accepts the operation of a store clerk who is an administrator, and can communicate with the store management device 20 to use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also use the functions provided by other devices such as the head office device 10. The camera 80 is installed at the entrance / exit of a store, a sales floor, or the like, images a customer or a clerk, and transmits the obtained image to the store management device 20. The customer terminal 90 is a device installed in the store and accepting operations by the customer, and has functions such as payment and inventory search.

FIG. 3 is a functional block diagram showing a functional configuration of the store management device 20 shown in FIG. As shown in FIG. 3, the store management device 20 includes a display unit 21, an input unit 22, a communication unit 23, a storage unit 24, and a control unit 25.

The display unit 21 is a display device such as a liquid crystal display. The input unit 22 is an input device such as a keyboard and a mouse. The communication unit 23 is a communication interface that communicates with the clerk terminal device 30 and other devices. The storage unit 24 is a storage device such as a hard disk device, and stores data related to various functions.

The control unit 25 is a control unit that controls the store management device 20 as a whole, and includes a store business management function unit 25a, a store clerk management function unit 25b, a product management function unit 25c, a sales management function unit 25d, and a security function unit 25e. Actually, the programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into the CPU (Central Processing Unit) and executed to execute the store business management function unit. 25a, the clerk management function unit 25b, the product management function unit 25c, the sales management function unit 25d, and the security function unit 25e are to execute the corresponding processes.

The store business management function unit 25a provides a store business management function that manages the business performed by the clerk at the store. Although the details will be described later, the store business management function includes functions related to customer service determination, business allocation, and information transmission with the store clerk.

The clerk management function unit 25b provides a clerk management function related to human resources such as evaluation and education of clerk. The details will be described later, but the clerk management function includes evaluation of the clerk who sells, education, evaluation of the manager, and the like.

The product management function unit 25c provides a product management function that manages information about products handled in a store as product information handled. The sales management function unit 25d provides sales management functions related to product sales such as inventory management and sales management. The security function unit 25e provides functions related to security, such as acquiring an image of a visitor from the camera 80, comparing it with the characteristic information of a person registered in advance, and identifying a person who needs an individual response.

FIG. 4 is a functional block diagram showing a functional configuration of the clerk terminal device 30 shown in FIG. The clerk terminal device 30 is a mobile terminal such as a smartphone or tablet, and has a display unit 31, an input unit 32, a communication unit 33, a storage unit 34, and a control unit 35, as shown in FIG.

The display unit 31 is a display device such as a liquid crystal display. The input unit 32 is an input device such as a button. The display unit 31 and the input unit 32 may be integrally formed by using a touch panel display or the like. The communication unit 33 is a communication interface that communicates with the store management device 20 and the like.

The storage unit 34 is a storage device such as a hard disk device, and stores various data. The data stored in the storage unit 34 includes the business application program 34a.

The control unit 35 is a CPU or the like, and by reading a program from the storage unit 34 and executing the program, a function corresponding to the executed program is realized and the operation of the clerk terminal device 30 is controlled. Specifically, when the control unit 35 executes the business application program 34a, it becomes possible to use the clerk authentication function, the product management data access function, the sales management data access function, the terminal status notification function, the communication function, and the like.

The clerk authentication function is a function for authenticating a clerk by using biometric information such as a face image and a fingerprint, a password, and location information as authentication information. The product management data access function is a function of accessing and displaying and outputting data such as handling product information managed by the store management device 20. The sales management data access function is a function of accessing and displaying and outputting data such as sales results managed by the store management device 20. The terminal status notification function is a function of notifying the store management device 20 of the position information and the operating status of the own device. The communication function is a function related to information transmission with a clerk.

The communication functions include inquiries about business to the store management device 20, calls between the clerk terminal devices 30, access to the bulletin board provided by the store management device 20, calls from the store management device 20, reception and output of communication regarding business. , Processing of business questionnaires, etc. are included.

FIG. 5 is a flowchart showing a processing procedure of the store management device 20. The store management device 20 receives access from the clerk terminal device 30 or the like (step S101), and executes the function designated by the access (step S102).

After that, the store management device 20 determines whether or not there is a function linked with the executed function (step S103). If there is a function to cooperate (step S103; Yes), the store management device 20 executes the function to cooperate (step S104) and ends the process. On the other hand, if there is no function to cooperate (step S103; No), the process ends as it is.

FIG. 6 is an explanatory diagram of a specific example of the function of the store management device 20. As shown in FIG. 6, the store business management function includes clerk position detection, customer position detection, customer service judgment, business application usage status acquisition, inquiry response, business status judgment, business distribution, bulletin board management, business contact, questionnaire, and the like. included.

The clerk position detection is a function of detecting the position of a clerk by acquiring the position information of the clerk terminal device 30. The customer position detection is a function of detecting the position of the customer by acquiring the position information of the customer terminal device 40. The customer service determination is a function of determining during a meeting in which a clerk is serving customers from the clerk position and the customer position.

The business application usage status acquisition is a function of acquiring and accumulating the usage status of the business application program in the clerk terminal device 30. The inquiry response is a function of receiving an inquiry about business from the clerk terminal device 30 and returning a response. The business status determination is a function of determining and accumulating the business execution status of a clerk. Business allocation is a function that allocates business according to the execution status and skills of the clerk and notifies each clerk.

Bulletin board management is a function that manages a bulletin board that accepts and discloses posts from clerk, and enables other clerk to view and reply. The business communication is a function of transmitting a business-related communication to the clerk terminal device 30. Questionnaire is a function that conducts a questionnaire about business, accumulates answers, and aggregates and outputs them.

In addition, the clerk management function includes clerk evaluation, point awarding, education, manager evaluation, and the like. The product management function includes management of handling product information. Sales management functions include inventory management, inventory search, sales management, sales management, discount processing, and the like. In addition to changing the price of the product, the discount process can include printing a barcode.

The security functions include a function to process the image of the camera 80, support for people requiring attention such as a person registered as a person requiring attention, and detecting and notifying that a person registered in advance has visited the store, and detecting the visit of an important customer. This includes dealing with important customers who notify a specific clerk who should take action, managing the clerk terminal device 30 and the like.

Next, specific examples of functions and processing will be described. FIG. 7 is an explanatory diagram of a specific example of the function and processing of the store management device 20. As shown in FIG. 7, if the location information of the store clerk terminal device and the location information of the customer correspondence match, the store management device 20 determines that the customer service is in progress, and sets the time of the customer service as an index for the evaluation of the store clerk. The function of customer service evaluation can be realized by performing the process of.

Further, the store management device 20 can realize a function of recommending the use of the business application by accumulating the usage status of the business application program and performing a process of feeding back to the store clerk. For example, by giving points according to the number of posts on the bulletin board and the number of replies to posts to the clerk, an incentive is given to the use of the business application program and the clerk is encouraged to use it voluntarily.

In addition, the store management device 20 improves the effectiveness of education by detecting the execution of related work after browsing the educational content and performing a process of completing the education. Regarding the execution of related work, the completion of education may be determined in consideration of the number of times, the required time, the number of responding customers, and the like.

In addition, the store management device 20 can receive inquiries about business, and if the clerk who made the inquiry has not received the education corresponding to the inquired business, can perform a process of guiding to the corresponding educational content.

In addition, the store management device 20 can evaluate the manager who manages the store clerk from the evaluation result of the store clerk who handles the customer.

In addition, the store management device 20 can perform business communication at work to notify the communication items selected according to the attributes of the store clerk when the store clerk goes to work. Specifically, using the clerk's affiliation, working hours, events (sale and sales promotion) for each store, peripheral information, etc., the entire contact information and affiliation contact information are generated for each clerk, and the bulletin board function etc. It is used to notify the clerk terminal device 30 when the clerk goes to work. Retail stores may have shift work according to time of day, and even if the store manager tries to share information at morning assembly, lunch, evening, etc., the information may not be shared sufficiently depending on the work hours. There is. Therefore, the store management device 20 automatically shares information with the store clerk, so that the information can be shared reliably and efficiently.

In addition, the store management device 20 can determine the progress of the work by the clerk using the position information of the clerk terminal device, and can perform the work allocation to notify the work to be performed next to the work. Specifically, after instructing the clerk terminal device 30 to perform business, the position information of the clerk terminal device 30 is acquired, and the progress status is determined from the image, the residence time, and the like. Then, the next highest priority work is automatically notified. Even if the notification is received, if there is another business such as customer service, the clerk can reply that it cannot be handled, and the business can be distributed to other clerk.

In addition, the store management device 20 can evaluate the store clerk from the usage record of the business application program and reflect it in the allocation, work volume, assignment change, salary increase, and the like.

In addition, the store management device 20 can create a questionnaire with contents tailored to the clerk based on the usage record and affiliation of the questionnaire business application program, display it at the time of going to work or leaving work, and feed it back to the store management.

FIG. 8 is an explanatory diagram for utilizing the usage record of the business application program. As shown in FIG. 8, when the clerk uses the business application program on the clerk terminal device 30, the content of the use is notified to the store management device 20. The store management device 20 accumulates the usage record of the business application program for each clerk by the clerk business management function.

The clerk management function of the store management device 20 gives points to the clerk and conducts a questionnaire according to the usage record of the business application program accumulated by the clerk business management function. In addition, the clerk management function of the store management device 20 reflects the usage record of the business application program accumulated by the clerk business management function in the evaluation of the clerk, the allocation of the clerk, the amount of work, the change of assignment, the salary increase, and the like.

FIG. 9 is an explanatory diagram of the education of the clerk. In FIG. 9, the clerk is browsing the educational content by the clerk terminal device 30. This educational content is provided by the clerk management function of the store management device 20. In addition, the store management device 20 communicates with the store clerk terminal device 30 and accumulates a history of store clerk operations by the store clerk business management function.

The clerk management function of the store management device 20 refers to the business history after providing the educational content, and determines that the education related to the educational content is completed when the business corresponding to the provided educational content is executed.

FIG. 10 is an explanatory diagram for guiding to educational contents. As shown in FIG. 10A, when the clerk accesses the store management device 20 using the clerk terminal device 30 and makes an inquiry about business (1), the clerk business management function of the store management device 20 responds to the inquiry. Decide what to do.

Specifically, the clerk business management function of the store management device 20 transmits the identification information of the clerk who made the inquiry and the inquiry business to the clerk management function, and requests skill determination (2). The clerk management function determines whether or not the clerk has received the education corresponding to the inquired work, and returns the judgment result to the clerk business management department. In FIG. 10A, the determination result of “educated” is returned (3a). When the store business management function receives the determination result of "educated", it transmits an answer to the inquiry from the clerk terminal device 30 (4a).

FIG. 10 (b) shows a case where the clerk who made the inquiry has not received the education corresponding to the inquired work. Similar to FIG. 10A, when the clerk accesses the store management device 20 using the clerk terminal device 30 and makes an inquiry about business (1), the clerk business management function of the store management device 20 makes an inquiry. The identification information of the clerk and the inquiry work are sent to the clerk management function to request skill judgment (2).

The clerk management function determines whether or not the clerk has received the education corresponding to the inquired work, and returns the judgment result to the clerk business management department. In FIG. 10 (b), the determination result of "uneducated" is returned (3b). When the store business management function receives the determination result of "not educated", it guides the educated content by transmitting the address information of the corresponding educational content to the clerk terminal device 30 (4b). The clerk who receives the guidance can access the store management device 20 by using the clerk terminal device 30 and browse the educational contents provided by the clerk management function (5b).

As described above, the store business management system of the present embodiment performs clerk business management that manages the business performed by the clerk in the store and clerk management that evaluates and educates the clerk, and performs clerk management and clerk business management. Make it work together. Therefore, it is possible to provide a plurality of function groups that support store operations in one system, provide smooth services in line with the actual situation of store operations, and improve the efficiency of store operations.

Further, the store management device 20 of the store business management system determines the execution of customer service by the store clerk using the position information of the store clerk terminal device carried by the store clerk and the position information of the customer terminal device carried by the customer, and determines the execution of the customer service business. The clerk can be evaluated based on the execution status of the business.

In addition, the store management device 20 of the store business management system can acquire the usage status of the business application program using the store clerk terminal device carried by the store clerk, and can evaluate the store clerk according to the actual usage of the business application program. ..

Further, when it is shown that the store management device 20 of the store business management system has performed the business corresponding to the educational content after providing the educational content to the clerk, the provided educational content is used. It can be determined that the relevant education has been completed.

In addition, the store management device 20 of the store business management system can receive inquiries about business from the clerk and guide the inquired clerk to the relevant educational content when he / she has not received the education corresponding to the inquired business. it can.

In addition, the store management device 20 of the store business management system can evaluate the manager who manages the store clerk from the evaluation result of the store clerk.

In addition, the store management device 20 of the store business management system can notify the store clerk terminal device of the contact items selected according to the attributes of the store clerk when the store clerk goes to work.

Further, the store management device 20 of the store business management system can determine the progress of the business by the store clerk using the position information of the store clerk terminal device carried by the store clerk, and can notify the business to be performed next to the business.

It should be noted that each configuration shown in the present embodiment is a schematic function, and does not necessarily have to be physically shown. That is, the form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed / integrated in an arbitrary unit according to various loads and usage conditions. Can be configured.

Further, not limited to this embodiment, any device can be included in the store business management system. For example, a locker device for storing the customer's luggage may be provided in the store, the locker device and the store management device 20 may be connected, and the storage state of the luggage may be used for business management or the like.

Further, in the present embodiment, the case where the store business management system is used in the retail store has been described as an example, but the present invention is not limited to this, and the operation of welfare facilities for the elderly, hospitals, restaurants, events, etc. Can be applied to.

The store business management system, management device, store business management method, and store business management program of the present invention are useful for realizing efficiency of store business.

10 Head office equipment 20 Store management equipment 21, 31 Display unit 22, 32 Input unit 23, 33 Communication unit 24, 34 Storage unit 25, 35 Control unit 25a Clerk business management function department 25b Clerk management function department 25c Product management function 25d Sales management Functional unit 25e Security functional unit 30 Clerk terminal device 34a Business application program 40 Customer terminal device 50 POS terminal device 60 Cash processing machine 70 Management terminal device 80 Camera 90 Customer terminal

Claims (11)

It is a store business management system that manages business in stores.
A clerk business management means that manages the business performed by the clerk at the store,
It is equipped with a clerk management means for evaluating and / or educating the clerk.
The store clerk management means is a store business management system characterized in that it cooperates with the store clerk business management means. The clerk business management means determines the execution of customer service by the clerk using the position information of the clerk terminal device carried by the clerk and the position information of the customer terminal device carried by the customer.
The store business management system according to claim 1, wherein the store clerk management means evaluates the store clerk based on an execution state of the customer service business. The clerk business management means acquires the usage status of the business application program using the clerk terminal device carried by the clerk.
The store business management system according to claim 1 or 2, wherein the store clerk management means evaluates the store clerk according to a track record of using the business application program. When the clerk business management means indicates that the clerk has performed the business corresponding to the educational content after providing the educational content to the clerk, the clerk management means provides the educational content. The store business management system according to any one of claims 1 to 3, wherein it is determined that the education has been completed. The clerk business management means receives inquiries about business from the clerk and receives
The clerk management means according to any one of claims 1 to 4, characterized in that the clerk who made the inquiry is guided to the corresponding educational content when the clerk who made the inquiry has not received the education corresponding to the inquired business. Store business management system. The store business management system according to any one of claims 1 to 5, wherein the store clerk management means evaluates a management person who manages the store clerk from the evaluation result of the store clerk. The clerk business management means according to any one of claims 1 to 6, wherein when the clerk goes to work, the clerk's clerk terminal device is notified of the communication matters selected according to the attributes of the clerk. Described store business management system. One of claims 1 to 7, wherein the progress of the work by the clerk is determined by using the position information of the clerk terminal device carried by the clerk, and the work to be performed next to the clerk is notified. Described store business management system. It is a store business management device that manages business in the store.
A clerk business management means that manages the business performed by the clerk at the store,
It is equipped with a clerk management means for evaluating and / or educating the clerk.
The clerk management means is a management device characterized in that it cooperates with the clerk business management means. It is a store business management method that manages business in a store.
When either the clerk business management means that manages the business performed by the clerk in the store and the clerk management means that evaluates and / or educates the clerk operate, whether or not to operate the other in cooperation with each other. Coordination judgment step to judge and
A store business management method comprising a cooperative operation execution step of performing the other operation when it is determined by the cooperation determination step that the other is operated in cooperation with each other. For store business management equipment that manages business in stores
When either the clerk business management means that manages the business performed by the clerk in the store and the clerk management means that evaluates and / or educates the clerk operate, whether or not to operate the other in cooperation with each other. Cooperation judgment procedure to judge and
A store business management program characterized in that when it is determined by the cooperation determination procedure that the other is operated in cooperation with each other, the operation of the other is executed.

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