JP2020197776A - Automated adjustment system with prepayment mode in facility utilization, and facility utilization method - Google Patents

Abstract

To provide an adjustment system in which, in utilization of a warm bath facility or other service facilities, a fee required for the facility utilization is paid in a prepayment way.SOLUTION: A reception counter 1 is provided in the vicinity of an entrance in a building. The reception counter 1 has a wristband 3 with a No. (number) given for a customer 2 visiting the building to wear the wristband. A bar code 11 or an IC tag is attached to the wristband 3. The reception counter 1 has a management terminal connected to a management server 7. The building has various types of service facilities 4 installed therein and is provided therein with a reader capable of reading the No. of the wristband 3. When receiving the customer 2, a base fee and a charge amount allocated for an in-building utilization fee are received. Cashless promotion, a simplified fee adjustment service, and increase in security quality and cost improvement about fee receipt are enabled in the building.SELECTED DRAWING: Figure 1

Description

The present invention is a settlement system in which when using a hot bath facility or other service facility, the usage fee and the service or usage fee to be consumed in the hall are received in advance, and the customer can settle the usage fee by the settlement terminal when the use is completed, and these. It is about how to use the facilities of.

Today, there are many facilities such as hot bath facilities in the world, and various settlement systems have been used as a method of paying the basic fee for using these facilities and various usage fees not included in the basic fee. Existing. These settlement systems have been developed for the purpose of improving services for customers and improving operational efficiency.

Various settlement systems have been known in hot bath facilities. For example, in general, the following methods have been introduced. First, when the user (customer) accepts at the front desk, he receives a payment band from the staff. This payment settlement band holds a barcode or IC tag that can identify the user and is called a wristband.

Before this wristband is handed over to the customer, the unique number of the wristband is registered as the usage record of the customer on the management server of the facility by the management terminal of the reception. Each time the user uses various ancillary facilities in the facility, the staff of the ancillary facility reads the customer's wristband No. with the reading device of the ancillary facility and sends it to the management server together with the usage data. In the management server, the usage details and usage charges are recorded in the usage record of the customer corresponding to the wristband No.

Then, when the customer finishes using the facility and returns home, he / she presents his / her wristband to the staff at the reception desk, and the staff reads the unique number of the wristband with the management terminal and sends it to the management server. The usage amount is displayed on the management terminal, and the staff informs the customer of the usage amount and makes a payment.
FIG. 3 shows an outline of this settlement system.

The "automatic payment machine use facility management system" according to Japanese Patent Application Laid-Open No. 2007-140970 is provided with a lower foot key with a barcode that can identify the user in each lower foot locker that stores the footwear of the user (customer). At the reception desk, a management terminal is used to read the barcode attached to the customer's footwear key, and a management server is installed to manage the entrance / exit and usage fees of the user. In the hall, each time the user uses the facility, the reading device of the terminal installed in each incidental facility is used to read the barcode attached to the user's lower foot key and enter the usage amount. The usage amount recorded in the customer record of the server is updated. When the customer completes the use of the facility, the customer can read the barcode attached to the lower foot key with the automatic payment machine, and the usage amount recorded in the customer's record is displayed on the automatic payment machine. The customer confirms the usage amount and pays the price to complete the payment.

A customer who has completed the payment can open the gate by reading the barcode of the lower foot key at the exit gate that allows passage.
FIG. 4 shows an outline of this system.
"Automatic settlement machine use facility management system" according to JP-A-2007-140970

In this way, various payment methods (payment methods) for using the facility are known. However, the conventional settlement method is a postpaid settlement method in which the usage fee is paid at the time of leaving the building. When this method is adopted, equipment such as an opening / closing gate and a surveillance camera is installed to prevent the customer from leaving the building in an unpaid state, and the construction cost and maintenance cost of the entire system rise.
In addition, since we always provide advice and support so that customers can use these facilities correctly, dedicated staff may be required and labor costs may be high.
In order to minimize such capital investment and labor costs, the present invention is configured so that the usage fee can be received at the time of admission, and it is possible to prevent troubles such as the customer's usage amount exceeding the possession amount at the time of settlement. We provide a prepaid payment system that can be used.

In the settlement system according to the present invention, first, the basic fee, which is the admission fee for one customer, and the desired charge (advance payment of 0 yen or more is acceptable) are prepaid by cash or a cashless payment means such as a card.
The clerk takes out an arbitrary wristband, makes the reader of the management terminal read the No. of the wristband, creates a usage record of the customer in the management server, and hands the wristband to the customer. The clerk inputs the received amount into the management terminal and creates the customer record.

If a dedicated charge amount input device is installed, the customer deposits the basic charge and the charge amount into the device, and the customer's record is created on the management server, and the list corresponding to the customer's record from the device. The wristband having the band No. is discharged and the customer receives it.
Customers are required to pay the basic fee, which is the minimum fee for one person, but those who may purchase additional services or goods other than the basic fee should be charged an arbitrary amount.

When a customer who enters the building receives use or service at an ancillary facility in the building, when the customer or a staff member reads the customer's wristband No. with the reader of the terminal, the wristband No. is sent to the management server and recorded in the customer's usage record. Along with being recorded, the charge amount balance of the customer is displayed on the terminal.
Next, if the customer or staff enters the usage fee or service fee within the displayed charge amount, the usage fee or service fee will be sent to the management server and deducted from the balance of the charge amount, and the terminal will have a printing function. In this case, a receipt recording the wristband No., usage amount and charge balance, terminal No., usage time, etc. is output.

The customer can also add the charge amount after the fact if necessary. In this case, if the wristband No. is read by the charge terminal in the hall and the additional charge amount is paid, the wristband No. and the additional charge amount are sent to the management server, recorded in the corresponding customer record, and the charge balance of the customer is updated. The additional charge amount, the updated charge balance, the terminal number, and the processing time are output to the receipt.

When the customer leaves the building, if the wristband No. is read by the automatic checkout machine, the wristband No. is sent to the management server, and the management server searches for the corresponding customer record and checks the customer's usage details and charge amount balance. Output to screen and receipt.
At this time, if there is a charge balance, the balance can be paid out in cash from the automatic settlement machine.
By the way, it is preferable to use the wristband as a means for identifying a customer, but biometric authentication can be performed instead of the wristband.
In addition, the staff may settle the payment using the management terminal at the reception instead of the automatic payment machine.

The settlement system of the present invention does not cause a problem that a visiting customer leaves the library without paying a fee. Therefore, the capital investment required for the conventional system is not required, and an inexpensive settlement system can be constructed.
And the customer does not over-budget and spend too much money in the hall. That is, it is a system that can be enjoyed within the budget. In addition, it is possible to prevent troubles such as the customer's usage amount exceeding the possession amount at the time of payment.

Outline which shows the settlement system which concerns on this invention. A specific example showing a wristband. An overview showing a traditional payment system. An overview showing a traditional payment system.

FIG. 1 is a schematic view showing a settlement system of the present invention, where 1 is a reception provided in the hall, 2 is a customer, 3 is a wristband, 4a, 4b, 4c, 4d are facilities installed in the hall, and 5 Is a charge terminal installed at an appropriate place in the building, 6 is an automatic checkout machine, and 7 is a management server. Here, the form of the wristband 3, the types of the facilities 4a, 4b, 4c, and 4d, and the specific structure of the charge terminal 5 and the automatic payment machine 6 are not limited.

By the way, in the settlement system of the present invention, the basic charge and the charge amount are paid at the reception 1 at the time of admission. The basic fee is a fee required for all visitors, and the charge amount is the flow of using the facilities in the building within the range of the arbitrary charge amount paid and refunding the balance of the charge amount when leaving the building. Is. Of course, if the charge amount initially deposited is insufficient, an additional charge (additional charge) can be deposited to the charge terminal 5 on the way.
At the reception 1, when the customer pays the basic charge and the charge amount, the wristband 3 is handed over to the customer 2, and the customer 2 can wear the wristband 3.

FIG. 2 is a specific example showing the wristband 3. The wristband 3 shown in the figure includes a lower foot locker key 8 for opening the lower foot box, but may be configured without the lower foot locker key 8. A unique number 10 is attached to the central portion 9 of the wristband 3, and a readable barcode 11 or IC tag is provided so that the visiting customer can wear it.
The barcode 11 provided on the wristband 3 is read by the reading device of the terminal of the management server 7, and it is determined that the customer is a specific customer.

The clerk receives the basic charge and the charge amount (0 yen or more) desired by the customer from the visiting customer, takes out an arbitrary wristband 3, reads the wristband No. on the management terminal, and reads the usage record of the customer on the management server 7. After creating it, give it to the customer. Next, when the charge amount is input, it is recorded as a usage record of the customer.

If a dedicated charge amount input device is installed, the customer deposits the basic charge and the charge amount into the device, and the customer's record is created on the management server 7, and the device corresponds to the customer's record. The wristband 3 having the wristband No. is discharged, and the customer can receive it.
By the way, the basic charge is the minimum required charge for using the facility. For example, if the hotel is a hot bath facility, the admission fee corresponds to this basic fee.

On the other hand, the charge amount is a charge for services that individual customers receive according to their own tastes, such as meals, massages, vending machine usage fees, etc. in the hall, and the amount is different for each service. Some customers do not need these individual services at all.
In FIG. 1, 4a, 4b, 4c ... Are various ancillary facilities provided in the hall. For example, 4a is a vending machine for beverages, 4b is a facility for selling products, 4c is a massage, and 4d is another facility. Represents a facility.

When the customer 2 uses the ancillary facility, the wristband 3 is applied to the barcode 11 or the IC tag reader provided in the facility 4c to read the barcode 11. The read barcode 11 or IC tag is transmitted to the management server 7, and the incidental facility usage fee is deducted from the charge amount recorded in the customer record. If the balance of the charge amount is insufficient, the facility cannot be used.

By the way, a charge terminal 5 is installed in the hall, and the charge amount can be added by using the charge terminal 5. That is, when a customer uses ancillary facilities in the hall, if the charge amount paid at reception 1 is insufficient and the facility cannot be used, the required amount of money is used by using the charge terminal 5 provided at an appropriate place in the hall. It is possible to deposit and increase the charge balance.

Then, when the customer leaves the building, if the automatic checkout machine 6 is made to read the No. of the wristband 3, the usage details and amount of the charge amount are displayed on the screen provided in the automatic checkout machine 6, and if there is a balance, Will be refunded. Customers who have completed the payment can return the wristband to the designated place and leave the building.
The customer can make a payment by having the automatic payment machine 6 read the No. of the wristband 3 by himself / herself, but it is also possible to make a payment using the management terminal installed at the reception.

Further, although the wristband 3 is suitable as a means for identifying the customer, biometric authentication can be performed in place of the wristband 3. For example, a customer is identified by installing an authentication device in the reception 1, each facility 4a, 4b ..., The automatic payment machine 6, and recognizing a living body such as a fingerprint, a face, a vein, or an iris.

1 Reception 2 Customer 3 Wristband 4 Facility 5 Charge terminal 6 Automatic payment machine 7 Management server 8 Lower leg locker key 9 Central part
10 Unique number
11 barcode

Claims (10)

In the settlement system where customers pay the necessary fees in advance when using the hot bath facility and other services, a reception desk is set up near the entrance of the building, and the visiting customers wear the facility and manage it individually. Therefore, the wristband with No (unique number) is provided with an identification sign such as a bar code or IC tag, and the reception desk has a management terminal connected to the management server. A reading device capable of reading the wristband No. is provided, and a charging terminal capable of adding a charge amount is provided at an arbitrary place in the hall, and the charging terminal can read the wristband No. A prepaid payment system that is equipped with a reading device, is connected to a management server and an automatic payment machine, and realizes customer identification management and automatic payment when leaving the building. The prepaid payment system according to claim 1, which is provided with a device that enables biometric authentication to identify a specific customer in place of the wristband. The prepaid payment system according to claim 1 or 2, wherein the fee paid by the customer at the reception consists of the basic fee and the charge amount used when using the facility in the facility. The prepaid payment system according to claim 1 or 3, wherein the wristband is provided as a key in a lower foot box for accommodating underwear (shoes). The prepaid payment system according to claim 1 and 3, wherein the wristband is placed on the reception shelf and handed to the visiting customer. The prepaid payment system according to claim 1 and 3, wherein a dedicated charge input device is installed so that the wristband is discharged from the device when the customer deposits the charge. In the way the customer uses the on-site hot bath facility and other services, the customer receives a wristband with a No (unique number) at the reception in the facility, pays the fee in advance, and the staff (employee) ) Or the customer himself operates the management terminal or charge deposit device and enters the amount paid by the customer along with the wristband No. in the file of the management server, and the customer shop at the vending machine or store provided in the hall. When shopping or receiving services such as massage, the customer will be deducted from the charge amount paid as an advance payment by applying an identification sign such as a bar code or IC tag provided on the wristband to the reading device of the facility and reading it. When leaving the building, the management server can read the identification sign such as the bar code or IC tag provided on the wristband with the automatic checkout machine or the reader of the management terminal in the building. A method of using a facility that refers to the usage history and usage amount and refunds if there is a balance. The method of using the facility according to claim 7, wherein biometric authentication is used to identify a specific customer instead of the wristband. If the wristband is equipped with a key on the lower leg box, the customer who visits the museum will store the shoes in the lower leg box and pay the removed wristband to the file of the management server together with the wristband No. The method of using the facility according to claim 7 or 8, wherein the amount of money is input. The method of using the facility according to claim 7, claim 8, or claim 9, wherein the fee paid by the customer at the reception consists of a basic fee and a charge amount that can be freely used in the hall.