JP2020177454A - Unachieved target information presentation system and unachieved target information presentation program - Google Patents

Abstract

To improve accuracy of an analysis of a factor.SOLUTION: An unachieved target information presentation system (1) comprises: a target setting unit (21); a data acquisition unit (22); and an information presentation unit (23). The target setting unit (21) sets a numerical value target for a prescribed theme. The data acquisition unit (22) acquires a plurality of actual data regarding the theme. The information presentation unit (23) generates information regarding an unachieved target from the numerical target and the actual data to present it. The information generated by the information induction unit (23) includes first information and second information. The first information is related to the number of an unachieved case that does not achieve the numerical value target. The second information is related to an unachieved level for the numerical value target.SELECTED DRAWING: Figure 1

Description

Regarding the target non-achievement information presentation system and the target non-achievement information presentation program.

Patent Document 1 (Japanese Patent Laid-Open No. 2011-8375) discloses a cause analysis support system composed of a client terminal and a cause analysis support server. The cause analysis support system includes a storage unit, a communication unit, and a cause analysis unit. The storage unit stores causal relationship information that specifies the causal relationship and the degree of relevance between the indicators, business goal achievement degree information, and causal influence degree information that specifies the degree of influence between the indicators. The cause analysis department calculates the degree of impact using information on the degree of achievement of business goals and the degree of relevance of causal relationships, identifies the index with the highest degree of influence as the cause index, and displays a chart related to the cause index. Generate information.

The cause analysis support system can extract and present the factors that have a great influence on the occurrence of the problem. However, the cause analysis support system cannot grasp the magnitude of the problem that has occurred. Therefore, the accuracy of the cause analysis is not sufficient.

The goal non-achievement information presentation system of the first viewpoint includes a goal setting unit, a data acquisition unit, and an information presentation unit. The goal setting unit sets numerical goals for a predetermined theme. The data acquisition department acquires the actual data of a plurality of projects related to the theme. The information presentation unit generates and presents information on non-achievement of the target from the numerical target and the actual data. The information generated by the information presenting unit includes the first information and the second information. The first information relates to the number of unachieved projects that did not reach the numerical target. The second information relates to the degree of non-achievement of numerical targets.

In the target non-achievement information presentation system according to the first viewpoint, the first information regarding the number of unachieved projects and the second information regarding the degree of non-achievement can be presented. Therefore, the cause can be analyzed from the number of undelivered cases based on the first information, and the cause can be analyzed from the degree of undelivered based on the second information. That is, the cause can be analyzed from a plurality of viewpoints. Therefore, it is possible to improve the accuracy of the cause analysis for undelivered cases.

The target non-achieved information presentation system according to the second viewpoint is the system of the first viewpoint, and the information presenting unit generates and presents the difference between the numerical target and the actual value in the unachieved project as the second information. ..

In the target non-achievement information presentation system according to the second viewpoint, the cause of the large difference can be analyzed.

The target non-achievement information presentation system according to the third viewpoint is a system of the first viewpoint or the second viewpoint, and the actual data has a plurality of items. The information presentation unit generates and presents information for each item.

In the target non-achievement information presentation system according to the third viewpoint, the cause can be identified from a plurality of items of the actual data based on the first information and the second information.

The target non-achievement information presentation system according to the fourth viewpoint is any of the systems from the first viewpoint to the third viewpoint, and has a period selection unit that selects an extraction period of actual data to be information generated by the information presentation unit. Further prepare.

In the target non-achievement information presentation system according to the fourth viewpoint, the period selection unit can analyze the cause of the target non-achievement in the selected period from a plurality of viewpoints.

The target non-achieved information presentation system according to the fifth viewpoint is any system from the first viewpoint to the fourth viewpoint, and the information presentation unit presents the transition of at least one of the first information and the second information.

In the target non-achievement information presentation system according to the fifth viewpoint, it is possible to grasp whether the situation where the target is not achieved is improving or deteriorating.

The target non-achieved information presentation system according to the sixth viewpoint is any system from the first viewpoint to the fifth viewpoint, and the information presenting unit presents the first information and the second information at the same time.

In the target non-achievement information presentation system according to the sixth viewpoint, the first information and the second information can be visually recognized at the same time. Therefore, the cause of non-achievement of the goal can be easily analyzed from a plurality of viewpoints.

The target non-achievement information presentation system according to the seventh viewpoint is any of the systems from the first viewpoint to the sixth viewpoint, and further includes a storage unit for storing the measure implementation date for correcting the non-achievement. The information presentation unit reads out the measure implementation date from the memory unit and presents information based on the measure implementation date.

In the target non-achievement information presentation system according to the seventh viewpoint, it is possible to analyze whether or not the situation of non-achievement of the target is improved before and after the measure date from the information based on the measure implementation date. Therefore, the effect of the measure can be grasped.

The target non-achieved information presentation system according to the eighth viewpoint is any system from the first viewpoint to the seventh viewpoint, and the information presenting unit uses the numerical target and the actual value in the unachieved project as the second information. Generate and present the total value of the differences.

In the target non-achievement information presentation system according to the eighth viewpoint, it is possible to analyze the cause of the large total difference value.

The target non-achieved information presentation system according to the ninth viewpoint is any of the systems from the first viewpoint to the eighth viewpoint, and the information presenting unit uses the numerical target and the actual value in the unachieved project as the second information. The average value of the difference is generated and presented.

In the target non-achievement information presentation system according to the ninth viewpoint, it is possible to analyze the cause of the large average value of the difference.

The target non-achieved information presentation system according to the tenth viewpoint is any system from the first viewpoint to the ninth viewpoint, and the information presenting unit generates a boxplot showing the degree of non-achievement as the second information. Present.

In the target non-achievement information presentation system according to the tenth viewpoint, the cause of the large median difference can be analyzed from the boxplot.

The goal non-achievement information presentation program according to the eleventh viewpoint is a program for causing a computer to present goal non-achievement information, and is a step of setting a numerical target for a predetermined theme and a plurality of cases related to the theme. It is provided with a step of acquiring the actual data of the above and a step of generating information on the achievement of the target from the numerical target and the actual data. In the generation step, information including the first information regarding the number of unachieved projects that did not reach the numerical target and the second information regarding the degree of non-achievement with respect to the numerical target is generated.

In the target non-achievement information presentation program according to the eleventh viewpoint, the first information regarding the number of unachieved projects and the second information regarding the degree of non-achievement can be generated. Therefore, it is possible to have the computer present the target unachieved information so that the cause can be analyzed from the number of undelivered cases based on the first information and the cause can be analyzed from the unachieved degree based on the second information. .. That is, the target non-achieved information presentation program according to the eleventh viewpoint can cause the computer to present the target non-achieved information so as to analyze the cause from a plurality of viewpoints. Therefore, it is possible to improve the accuracy of cause analysis for undelivered projects.

It is a functional block diagram of the target non-achieved information presentation system which concerns on one Embodiment of this disclosure. This is an example of the actual data of the present disclosure. This is an example of the information in the present disclosure. This is an example of the steps performed by the target non-achievement information presentation program according to the embodiment of the present disclosure. This is an example of information on a modified example.

The target non-achieved information presentation system and the target non-achieved information presentation program according to the embodiment of the present disclosure will be described with reference to the drawings.

(1) Overall Configuration As shown in FIG. 1, the target non-achieved information presentation system 1 according to the embodiment of the present disclosure includes computers A to C, a control unit 2, and a storage unit 3.

Computers A and B are input terminals. The computer C is an input terminal and an output terminal. The input terminal includes a form input unit 4, a measure implementation date input unit 5, and a period selection unit 6. The output terminal includes a display unit 7.

The control unit 2 presents the target non-achievement information based on the form input by the form input unit 4. The control unit 2 includes a target setting unit 21, a data acquisition unit 22, an information presentation unit 23, and a selection acquisition unit 24. The control unit 2 is realized by a program that performs various operations and processes, and causes, for example, an arithmetic processing unit such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit) to perform the processing.

The storage unit 3 stores the form input by the form input unit 4, the measure implementation date input by the measure implementation date input unit 5, and the like. The storage unit 3 includes a measure information storage unit 31 and a form storage unit 32. The storage unit 3 stores various data and programs, and is realized by, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), or the like.

The control unit 2 and the storage unit 3 are constructed on one or a plurality of servers S (computers) different from the computers A to C as terminals. By executing the target non-achievement information presentation program described later on the server S, the CPU of the server S functions as the control unit 2, and the storage device of the server S functions as the storage unit 3. The server S and the terminals (computers A to C) are connected by an in-house network.

(2) Detailed configuration (2-1) Input terminal Computer A has a form input unit 4. The form input unit 4 inputs a form that is the actual data of the matter related to the predetermined theme. The form is arbitrarily set for various themes. For example, when the theme is to shorten the defect handling period, a complaint handling form is used as shown in FIG. As another example, if the theme is to reduce development costs, a development process management form is used. As another example, if the theme is to reduce long-term service cases, a service form is used.

The computer B has a measure implementation date input unit 5. The measure implementation date input unit 5 inputs the date on which the measure was implemented in order to correct the shortfall. There may be multiple implementation dates.

The computer C has a period selection unit 6. The period selection unit 6 selects an extraction period of actual data, which is information generated by the information presentation unit 23, which will be described later. The extraction period is selected based on, for example, the measure implementation date.

(2-2) Output terminal Computer C has a display unit 7. The display unit 7 displays the information regarding the non-achievement of the target presented by the control unit 2. Achievement of the target means that the actual data does not meet the numerical target set for a predetermined theme. The display unit 7 displays information. The display unit 7 of the present embodiment is a computer screen, but the display unit 7 may be information data, paper on which information is output, or the like.

The computers A to C may be different computers, or may be one or a plurality of computers.

(2-3) Memory unit (2-3-1) Measure information storage unit The measure information storage unit 31 stores the measure implementation date for correcting the shortfall. The measure information storage unit 31 of the present embodiment stores the measure implementation date input by the measure implementation date input unit 5 of the computer B.

In addition, the measure information storage unit 31 may further memorize the contents of measures for correcting the non-delivery.

(2-3-2) Form storage unit The form storage unit 32 stores a form as shown in FIG. The form storage unit 32 of the present embodiment stores the forms input by the form input unit 4 of the computer A. The form storage unit 32 can also store each of the forms related to a plurality of different themes.

(2-4) Control unit (2-4-1) Goal setting unit The goal setting unit sets numerical targets for a predetermined theme. In this embodiment, the theme is to shorten the defect handling period, and the numerical target is 7 days.

(2-4-2) Data acquisition unit The data acquisition unit 22 acquires actual data of a plurality of projects related to a predetermined theme. The data acquisition unit 22 acquires actual data by reading the form stored in the form storage unit 32 and selecting a form related to a predetermined theme. In the present embodiment, since the theme is to shorten the defect handling period, the data acquisition unit 22 selects the complaint handling form as shown in FIG.

Actual data has a plurality of items. The actual data shown in FIG. 2 has items such as region, product category, model number, problem area, and name of responder.

(2-4-3) Selection acquisition unit The selection acquisition unit 24 acquires the extraction period of the actual data input by the period selection unit 6 of the input phase device.

(2-4-4) Information presentation unit The information presentation unit 23 generates and presents information on non-achievement of targets from numerical targets and actual data. The information generated by the information presenting unit 23 includes the first information and the second information. The first information relates to the number of unachieved projects that did not reach the numerical target. The second information relates to the degree of non-achievement of numerical targets.

More specifically, the first information is information on the number of unachieved projects that did not reach the numerical target set by the target setting unit 21 among the actual data acquired by the data acquisition unit 22.

The second information is information on the degree of non-achievement of unachieved cases of actual data acquired by the data acquisition unit 22 with respect to the numerical target set by the target setting unit 21. The second information may have a plurality of types of information regarding the degree of non-achievement. Specifically, for example, the second information is the difference between the numerical target and the actual value in the unachieved project. The actual value is read from the actual data. Further, for example, the second information is the total value of the difference between the numerical target and the actual value in the undelivered project. Further, for example, the second information is the average value of the difference between the numerical target and the actual value in the undelivered project. Further, for example, the second information is the median value of the difference between the numerical target and the actual value in the unachieved project.

The information presentation unit 23 includes a first information generation unit 231, a second information generation unit 232, and a display control unit 233. The first information generation unit 231 generates the first information. The second information generation unit 232 generates the second information. The second information generation unit is, for example, a difference calculation unit that calculates the difference, a total value calculation unit that calculates the total value, an average value calculation unit that calculates the average value, and a median value calculation unit that calculates the median value. And so on. The display control unit 233 presents and displays the first information and the second information generated from the first information generation unit 231 and the second information generation unit 232 on the display unit 7 of the computer C.

The information presentation unit 23 generates and presents information from the actual data of the extraction period selected by the period selection unit 6. Specifically, the information presentation unit 23 generates the first information and the second information from the actual data of the extraction period acquired by the selection acquisition unit 24.

Further, the information presentation unit 23 reads out the measure implementation date from the measure information storage unit 31 and presents information based on the measure implementation date. In detail, the information presentation unit 23 presents the information by changing the identification method for displaying the information before and after the measure implementation date. The identification method is a color, a line type, or the like.

In addition, the information presentation unit 23 presents a transition of at least one of the first information and the second information. More specifically, the information presenting unit 23 divides the period for generating information into a plurality of periods for at least one of the first information and the second information, and indicates a numerical value regarding the non-achievement of the target for each divided period.

The information presentation unit 23 may present the first information and the second information separately or at the same time. The information presenting unit 23 presents the first information and the second information so that the first information and the second information are simultaneously displayed on one screen of the display unit 7, for example.

When the actual data has a plurality of items, the information presentation unit 23 generates and presents information for each item. For example, the information presentation unit 23 presents the ratio of each item in each of the number of undelivered cases as the first information and the degree of undelivered as the second information.

The information presentation unit 23 automatically generates the first information and the second information by the first information generation unit 231 and the second information generation unit 232 based on the target setting unit 21, the data acquisition unit 22, the selection acquisition unit 24, and the like. Generate. The display control unit 233 presents the generated information to the display unit 7. In the present embodiment, the information presenting unit 23 generates and presents information so that the display unit 7 displays the image 71 as shown in FIG. Hereinafter, the information shown in FIG. 3 generated and presented by the information presentation unit 23 will be described.

The information presentation unit 23 calculates the difference as the second information. In detail, since the numerical target was set to 7 days in the target setting unit, the difference calculation unit extracts the undelivered projects that exceed 7 days from the actual data within the extraction period, and numerically in the actual data of the unachieved projects. Calculate the difference between the target 7 days and the actual value. The information presentation unit 23 presents that the difference is divided into predetermined ranges and the ratio of each range is shown by the pie chart 72. In this way, the information presenting unit 23 generates and presents the difference between the numerical target and the actual value in the undelivered case as the second information.

The information presentation unit 23 calculates the total value of the differences as the second information. Specifically, the total value calculation unit of the second information generation unit 232 calculates the total value of the differences as the second information regarding the plurality of periods from the actual data. In FIG. 3, since the product category is selected as the item of the actual data, the information presenting unit 23 presents that the ratio of each product to the total value of the calculated differences is shown by the pie chart 73. In this way, the information presentation unit 23 generates and presents as the second information the total value of the difference between the numerical target and the actual value in the undelivered project. In addition, the information presentation unit 23 generates and presents information for each item of actual data.

Further, the total value calculation unit calculates the total value of the differences as the second information from the actual data for which the extraction period is selected. The information presenting unit presents that the total value of the calculated differences is shown by the bar graph 74. In this way, the information presentation unit 23 generates and presents information from the actual data for which the extraction period has been selected. Further, the information presentation unit 23 presents the transition of the second information.

Further, the information presentation unit 23 calculates the average value of the differences as the second information regarding the plurality of periods from the actual data for which the extraction period is selected. Specifically, the average value calculation unit of the second information generation unit 232 presents that the difference is calculated in the actual data of the undelivered projects within the extraction period, and the average value is shown by the line graph 75. In this way, the information presentation unit 23 generates and presents, as the second information, the average value of the difference between the numerical target and the actual value in the undelivered project.

Further, the information presentation unit 23 calculates the number of undelivered cases as the first information regarding the plurality of periods from the actual data for which the extraction period is selected. In detail, since the numerical target is set to 7 days in the target setting unit, the first information generation unit 231 calculates the number of cases exceeding 7 days from the actual data within the extraction period. The information presentation unit 23 presents that the generated number of undelivered cases is shown by a bar graph 76. In this way, the information presentation unit 23 presents the transition of the first information. Further, in FIG. 3, the number of undelivered cases as the first information and the average value of the differences as the second information are shown in one graph.

Further, the information presentation unit 23 calculates the median difference as the second information. Specifically, the median value calculation unit of the second information generation unit 232 calculates the median value of the difference between the plurality of products. Since the product category is selected as the item of the actual data, the display control unit 233 presents that a plurality of products are shown in a box plot based on the calculated median value. In FIG. 3, the information presentation unit 23 presents that the products having a large difference among the product categories are shown. In this way, the information presenting unit 23 generates and presents a boxplot showing the degree of non-achievement as the second information.

In FIG. 3, the information presentation unit 23 simultaneously presents the number of undelivered cases as the first information, the difference as the second information, the average value of the differences, the total value of the differences, and the median difference. There is. In addition, the information presentation unit 23 displays a list of forms which are actual data of the period selected by the period selection unit 6. The display control unit 233 classifies the form that the target has not been achieved and the form that the target has been achieved, and presents the form to be displayed on the display unit 7.

(3) Target non-achievement information presentation program With reference to FIGS. 1 to 4, a target non-achievement information presentation program according to an embodiment will be described. The target non-achieved information presentation program is a program that causes the server S (computer) to present the target non-achieved information. The process shown in FIG. 4 is realized by storing the target non-achievement information program in the storage device of the server S in advance and the CPU of the server S reading and executing the program.

(3-1) Setting a numerical target First, as shown in FIG. 4, a numerical target is set for a predetermined theme (step S10). In this step S10, the target setting unit 21 sets a numerical target, for example, 7 days.

(3-2) Acquisition of actual data Next, acquisition of actual data of a plurality of projects related to the theme (step S20). In step S20, a form related to a predetermined theme is selected from the form storage unit 32 that stores the form input by the form input unit 4, and the actual data described in the form is acquired.

(3-3) Generation of information Next, information on non-achievement of the target is generated from the numerical target and the actual data (step S30). In step S30, information including the first information regarding the number of unachieved projects that did not reach the numerical target and the second information regarding the degree of non-achievement with respect to the numerical target is generated.

In step S30, as described above, the first information generation unit 231 generates the first information (step S31). Further, the second information generation unit 232 generates the second information (step S31). Specifically, when the numerical target is set to 7 days in the target setting unit, the first information generation unit 231 calculates the number of cases exceeding 7 days from the actual data within the extraction period. In addition, the second information generation unit 232 extracts unachieved projects that exceed 7 days from the actual data within the extraction period, and calculates the degree of non-achievement with respect to the numerical target.

(3-4) Presentation of Information Next, the generated information is presented to the computer C (step S40). In step S40, the information presentation unit 23 causes the display unit 7 to display a screen as shown in FIG.

(4) Features In the target non-achievement information presentation system 1 of the present embodiment, the information presentation unit 23 can present the first information regarding the number of unachieved projects and the second information regarding the degree of non-achievement. Therefore, the cause can be analyzed from the number of undelivered cases based on the first information, and the cause can be analyzed from the degree of undelivered based on the second information. That is, the cause can be analyzed from a plurality of viewpoints.

Since the target non-achievement information presentation system 1 can present the second information regarding the degree of non-achievement, it is possible to grasp the numerical value of the target non-achievement. The cause of the poor number of undelivered projects does not always match the cause of the poor degree of undelivered projects. Therefore, by analyzing the causes of the number of undelivered cases and the degree of undelivered cases, it is possible to improve the accuracy of the analysis of the causes of the undelivered cases.

Further, if the target non-achievement information presentation system 1 can present the first information and the second information at the same time, the target non-achievement can be identified from a plurality of viewpoints, so that the cause can be easily identified.

(5) Modification example (5-1) Modification example A
In the above-described embodiment, the server and the terminals (computers A to C) are connected by an in-house network, but the target non-achievement information presentation system is not limited to this. The control unit 2 and the storage unit 3 of the target non-achievement information presentation system may be mounted on a remote server that can be accessed by a user using the terminal via the Internet or the like. In this case, the user uses the target non-achievement information presentation system from the input unit of the computer which is the terminal via the browser.

(5-2) Modification B
The goal non-achievement information presentation system 1 may present information on goal non-achievement for one theme, or may present information on goal non-achievement for each of a plurality of themes. In the latter case, the information presentation unit 23 displays a list of a plurality of themes as shown in FIG. FIG. 5 exemplifies the shortening of the defect handling workflow period, the speeding up of service response instructions, the shortening of the defect handling period, the reduction of the development cost of individual ordered products, and the reduction of long-term service cases. .. Examples of target values of 7 days, 1 hour or less, completion within 7 days, 1 million yen or less, and 10 cases or less are shown in FIG.

Specifically, the information presentation unit 23 generates information on the achievement of the goal for each of the plurality of themes. Then, the information presentation unit 23 generates a heading that displays the evaluation, status, etc. of each theme at a level. Change the color, line type, etc. of each heading so that it can be easily identified according to the situation. When the heading is clicked, the screen shown in FIG. 3, the measure implementation information, and the like are displayed.

(Additional note)
Although the embodiments of the present disclosure have been described above, it will be understood that various modifications of the forms and details are possible without departing from the purpose and scope of the present disclosure described in the claims. ..

1: Target non-achievement information presentation system 2: Control unit 3: Storage unit 4: Form input unit 5: Measure implementation date input unit 6: Period selection unit 7: Display unit 21: Target setting unit 22: Data acquisition unit 23: Information Presentation unit 24: Selective acquisition unit 31: Measure information storage unit (storage unit)
32: Form storage unit

JP 2011-8375

Claims (11)

Goal setting unit (21) that sets numerical targets for a predetermined theme,
A data acquisition unit (22) that acquires actual data of a plurality of projects related to the theme, and
An information presentation unit (23) that generates and presents information on non-achievement of the target from the numerical target and the actual data.
With
The information generated by the information presentation unit (23) is
The first information on the number of unachieved projects that did not reach the numerical target,
Second information on the degree of non-achievement of the numerical target and
Goal non-achievement information presentation system including. The target non-achievement information presentation system according to claim 1, wherein the information presentation unit (23) generates and presents a difference between the numerical target and the actual value in the unachieved case as the second information. The actual data has a plurality of items and has a plurality of items.
The target non-achievement information presentation system according to claim 1 or 2, wherein the information presentation unit (23) generates and presents the information for each item. The target non-achievement information according to any one of claims 1 to 3, further comprising a period selection unit (6) for selecting an extraction period of the actual data to be the information generated by the information presentation unit (23). Presentation system. The target non-achievement information presentation system according to any one of claims 1 to 4, wherein the information presentation unit (23) presents a transition of at least one of the first information and the second information. The target non-achievement information presentation system according to any one of claims 1 to 5, wherein the information presentation unit (23) simultaneously presents the first information and the second information. Further equipped with a memory unit (31) that stores the implementation date of measures to correct the shortfall.
The information presenting unit (23) reads out the measure implementation date from the storage unit (31) and presents the information based on the measure implementation date, according to any one of claims 1 to 6. Goal non-achievement information presentation system. The information presenting unit (23) generates and presents, as the second information, the total value of the difference between the numerical target and the actual value in the unachieved case, any one of claims 1 to 7. The target non-achievement information presentation system described in. The information presenting unit (23) generates and presents, as the second information, an average value of the difference between the numerical target and the actual value in the unachieved case, any one of claims 1 to 8. The target non-achievement information presentation system described in. The target non-achievement information presentation system according to any one of claims 1 to 9, wherein the information presentation unit (23) generates and presents a box plot showing the degree of non-achievement as the second information. .. A program that causes a computer to present information that has not reached its goal.
Steps to set numerical goals for a given theme,
Steps to acquire actual data of multiple projects related to the above theme,
A step of generating information on non-achievement of the target from the numerical target and the actual data, and
With
In the generation step, a target non-achievement information presentation program that generates the information including the first information regarding the number of unachieved projects that did not reach the numerical target and the second information regarding the degree of non-achievement with respect to the numerical target. ..

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