JP2020166903A - Information provision system - Google Patents

Abstract

To provide an information provision system capable of notifying information highly required by a user.SOLUTION: In an information provision system, a telephone call transfer server is configured to, on the basis of a conversation request from a portable terminal 5 for displaying store information on a predetermined store, start conversation with the portable terminal 5. A store information distribution server 2 is configured to, when conversation is started, detect whether reminding information as a predetermined voice signal is represented in conversation content. Then, the store information distribution server 2 is configured to, when the end of conversation is detected by the telephone call transfer server 3, transmit information including a shortcut to a reservation page of the store to the portable terminal 5 by using an SMS (Short Message Service), electronic mail or a chat application when the reminding information is detected during conversation.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information providing system.

In recent years, it has become common for stores such as restaurants to provide information on their websites. Under such circumstances, there are websites that contract with multiple stores and provide information on various stores for a certain type of business. On such a website, the user can search for a store that matches the desired conditions and then browse the store information included in the search results, and also browse the call to the store where he / she wants to make a reservation. You can also do it directly from the page.

A user who calls a store for a reservation or the like may need information related to the store such as the menu and location of the store after the call. As a system that automatically notifies the user of store information after a call, for example, an information providing system disclosed in Patent Document 1 is known. Patent Document 1 describes an information providing system that detects telephone notifications between users and provides information associated with destination information to the source of telephone communication according to the communication environment and information type based on the source information. Is disclosed.

Japanese Unexamined Patent Publication No. 2008-22497

However, in a system that provides the sender with information linked to the destination information only by detecting a telephone notification between users, not only the information required by the user but also unnecessary information is provided to the user. There is a problem that it is annoying to the user because it is notified.

Therefore, the present invention has been made to solve the above-mentioned problems, and an object of the present invention is to provide an information providing system capable of notifying information that is highly necessary for a user.

The information providing system according to the present invention is an information providing system that can be connected to a user terminal, and is a receiver that receives user identification information and search conditions from the user terminal, and a search for a search target searched based on the search conditions. An acquisition unit that acquires target identification information, a storage unit that stores search target identification information in association with user identification information, and a communication unit that connects the user terminal and a communication request destination based on a communication request from the user terminal. When the communication request destination matches the search target identification information associated with the user identification information of the user terminal, the communication request destination has a transmission unit that transmits information about the search target corresponding to the search target identification information to the user terminal. It is a feature.

In the information providing system according to the present invention, it is preferable that the communication unit connects the user terminal and the communication request destination so that voice communication is possible.

In the information providing system according to the present invention, when the communication time between the user terminal and the communication request destination is longer than a predetermined time, the transmitting unit may transmit the information about the search target corresponding to the search target identification information to the user terminal. preferable.

The information providing system according to the present invention further has a communication analysis unit that analyzes the communication content between the user terminal and the communication request destination, and the transmission unit identifies the search target according to the communication content analyzed by the communication analysis unit. It is preferable to send information about the search target corresponding to the information to the user terminal.

In the information providing system according to the present invention, the user terminal further has a display unit that displays search results related to the search target searched based on the search conditions, and the communication unit is a user on the search results displayed by the display unit. It is preferable to connect the user terminal and the communication request destination only when the user performs a predetermined operation.

In the information providing system according to the present invention, the storage unit stores the user selection genre in association with the user identification information, and stores the search target genre in association with the search target identification information, and the transmission unit stores the user selection genre. When the search target genre matches, it is preferable to transmit the information regarding the search target corresponding to the search target identification information to the user terminal.

In the information providing system according to the present invention, it is preferable that the search target is a store and the search target genre is a restaurant.

In the information providing system according to the present invention, it is preferable that the transmission unit transmits information on the search target corresponding to the search target identification information to the user terminal by using SMS, e-mail, or a chat application.

In the information providing system according to the present invention, it is preferable that the information regarding the search target corresponding to the search target identification information includes at least one of the store name, telephone number, address, business hours, and map information of the search target.

In the information providing system according to the present invention, it is preferable that the information about the search target corresponding to the search target identification information further includes at least one of the vacancy status for each time zone and the shortcut to the reservation page of the search target.

According to the present invention, it is possible to notify the user terminal of information that is highly necessary for the user.

It is a figure which shows an example of application of the information providing system 1 which concerns on this invention. It is a figure which shows an example of the schematic structure of the telephone forwarding server 3. It is a figure which shows an example of the schematic structure of the mobile terminal 5. It is a figure which shows an example of the data structure of a user information table. It is a figure which shows an example of the data structure of the telephone forwarding table. It is a figure which shows an example of the data structure of a store information table. It is a figure which shows an example of the data structure of the delivery condition table. It is a figure which shows an example of the data structure of the search history table. It is a figure which shows an example of the data structure of a browsing history table. It is a figure which shows an example of the data structure of a call history table. It is a figure which shows an example of the flow of the process which concerns on store search and store page browsing. It is a figure which shows an example of the flow of the process which concerns on a call and remind information distribution. It is a figure which shows an example of the flow of a reminder information data extraction process. (A) is a diagram showing an example of the search condition input screen 600, (b) is a diagram showing an example of the search result screen 610, and (c) is a diagram showing an example of the store page screen 620. d) is a diagram showing an example of the call screen 630, and (e) is a diagram showing an example of the reminder information screen 640. It is a figure which shows an example of the schematic structure of the telephone forwarding server 3'. It is a figure which shows an example of the data structure of the telephone forwarding table. It is a figure which shows an example of the data structure of a call history table. It is a figure which shows an example of the flow of the process which concerns on a call and remind information distribution. It is a figure which shows an example of the flow of a reminder information data extraction process.

Hereinafter, various embodiments of the present invention will be described in detail with reference to the accompanying drawings. However, it should be noted that the technical scope of the present invention is not limited to those embodiments, but extends to the inventions described in the claims and their equivalents.

[First Embodiment]
FIG. 1 is a diagram showing an example of application of the information providing system 1 according to the present invention.

The information providing system 1, the mobile terminal 5, the store telephone 6, and the store terminal 7 are connected to each other via a communication network. For example, the base station 80, the mobile communication network 81, the gateway 82, the Internet 83, and the like. And are connected to each other via the telephone communication network 84.

The information providing system 1 is configured by connecting a store information distribution server 2, a telephone forwarding server 3, a store information database 4, and a router 85 so as to be able to communicate with each other. Further, the store information distribution server 2, the telephone forwarding server 3, and the store information database 4 are connected to the Internet 83 via the router 85 (see FIG. 1).

The store information distribution server 2 performs store search processing, store page browsing processing, and remind information distribution processing in response to a request from the mobile terminal 5. Therefore, the store information distribution server 2 has a server communication unit 21, a server storage unit 22, and a server processing unit 23.

The server communication unit 21 includes a communication interface circuit for connecting the store information distribution server 2 to the outside, and communicates with the outside. The server communication unit 21 supplies the data received from the telephone transfer server 3, the store information database 4, the mobile terminal 5, the store telephone 6, the store terminal 7, and the like to the server processing unit 23. Further, the server communication unit 21 transmits the data supplied from the server processing unit 23 to the telephone forwarding server 3, the store information database 4, the mobile terminal 5, and the like.

The server storage unit 22 includes, for example, at least one of a magnetic tape device, a magnetic disk device, and an optical disk device. The server storage unit 22 stores operating system programs, driver programs, application programs, data, and the like used for processing in the server processing unit 23. The server storage unit 22 manages the distribution condition table (FIG. 9) for managing the distribution conditions of remind information, the search history table (FIG. 10) for managing the history of store search, and the browsing history for managing the browsing history of the store page as data. The history table (FIG. 11), the data of the remind information screen (FIG. 15), and the like are stored.

The server processing unit 23 includes one or more processors and peripheral circuits thereof. The server processing unit 23 comprehensively controls the overall operation of the store information distribution server 2, and is, for example, a CPU (Central Processing Unit). The server processing unit 23 controls the operation of the server communication unit 21 and the like so that various processes of the store information distribution server 2 are executed in an appropriate procedure according to the program and the like stored in the server storage unit 22. The server processing unit 23 executes processing based on a program (operating system program, driver program, application program, etc.) stored in the server storage unit 22. Further, the server processing unit 23 can execute a plurality of programs (application programs and the like) in parallel.

The server processing unit 23 mainly includes a search management unit 231 that executes a store search process and a store page browsing process, and a reminder management unit 232 that mainly executes a remind information distribution process.

The search management unit 231 includes a search processing unit 231A, a search result distribution unit 231B, a store page browsing processing unit 231C, and a store page distribution unit 231D. Each of these units is a functional module realized by a program executed by a processor included in the server processing unit 23. Alternatively, each of these parts may be implemented as firmware on the store information distribution server 2.

The search processing unit 231A receives a search request including a user ID and search conditions from the mobile terminal 5, refers to the store information table stored in the store information database 4, and extracts search result data that matches the search conditions. To do. The search processing unit 231A further updates the search history table stored in the server storage unit 22 and records various information related to the search. The search result distribution unit 231B distributes the search result data to the mobile terminal 5.

The store page browsing processing unit 231C refers to the store information table stored in the store information database 4 via the server communication unit 21 and extracts desired store page data. The store page browsing processing unit 231C further updates the browsing history table stored in the server storage unit 22 and records various information related to browsing. The store page distribution unit 231D distributes the store page data to the mobile terminal 5.

The remind management unit 232 has a distribution processing unit 232A and a remind information distribution unit 232B. Each of these units is a functional module realized by a program executed by a processor included in the server processing unit 23. Alternatively, each of these parts may be implemented as firmware on the store information distribution server 2.

The distribution processing unit 232A performs determination processing of the distribution condition of the reminder information. Further, the distribution processing unit 232A refers to the store information table and extracts the store reminding information data related to the store ID. Further, the distribution processing unit 232A stores the reminder information data in the server storage unit 22. The remind information distribution unit 232B transmits the remind information data to the mobile terminal 5.

FIG. 2 is a diagram showing an example of a schematic configuration of the telephone forwarding server 3.

The telephone transfer server 3 processes a call between the mobile terminal 5 and the store telephone 6 in response to a request from the mobile terminal 5. Therefore, the telephone forwarding server 3 has a server communication unit 31, a server storage unit 32, and a server processing unit 33. The telephone forwarding server 3 is an example of a communication unit of an information providing system.

The server communication unit 31 includes a communication interface circuit for connecting the telephone forwarding server 3 to the outside, and communicates with the outside. The server communication unit 31 supplies the data received from the store information distribution server 2, the store information database 4, the mobile terminal 5, the store telephone 6, the store terminal 7, and the like to the server processing unit 33. Further, the server communication unit 31 transmits the data supplied from the server processing unit 33 to the store information distribution server 2, the store information database 4, the mobile terminal 5, and the like.

The server storage unit 32 includes, for example, at least one of a magnetic tape device, a magnetic disk device, and an optical disk device. The server storage unit 32 stores an operating system program, a driver program, an application program, data, and the like used for processing in the server processing unit 33. The server storage unit 32 manages user information table (FIG. 4) for managing user information, telephone forwarding table (FIG. 5) for managing individual IDs of stores for call processing, and call history as data. The call history table (FIG. 10) and the like are stored.

The server processing unit 33 includes one or more processors and peripheral circuits thereof. The server processing unit 33 comprehensively controls the overall operation of the telephone forwarding server 3, and is, for example, a CPU. The server processing unit 33 controls the operation of the server communication unit 31 and the like so that various processes of the telephone forwarding server 3 are executed in an appropriate procedure according to the program and the like stored in the server storage unit 32. The server processing unit 33 executes processing based on a program (operating system program, driver program, application program, etc.) stored in the server storage unit 32. Further, the server processing unit 33 can execute a plurality of programs (application programs and the like) in parallel.

The server processing unit 33 includes a call processing unit 331, a telephone forwarding processing unit 332, and a telephone function processing unit 333. Each of these units is a functional module realized by a program executed by a processor included in the server processing unit 33. Alternatively, each of these parts may be implemented as firmware on the telephone forwarding server 3.

When the user browses the store information with the application program started on the mobile terminal 5 and wishes to make a call, the call processing unit 331 performs various identification information such as a user ID and a store ID from the mobile terminal 5. Receive call requests including. Then, based on the various identification information received, the store to be the call destination is specified, the telephone forwarding table stored in the server storage unit 32 is referred to, and the individual ID assigned to the store is extracted. An internet telephone line is established between the mobile terminal 5 and the telephone forwarding server 3 based on the extracted individual ID.

The telephone forwarding processing unit 332 extracts the telephone number of the store stored in the server storage unit 32, and transfers the Internet telephone established between the mobile terminal 5 and the telephone forwarding server 3 to the telephone number of the store. By doing so, a telephone line is established between the mobile terminal 5 and the store telephone 6. An example of the telephone forwarding processing unit 332 is a SIP server, but the present invention is not limited thereto.

The telephone function processing unit 333 monitors the call status between the mobile terminal 5 and the store telephone 6, and detects when the call is disconnected. Then, the call information such as the user ID, the store ID, the individual ID of the store, the call start time, and the call end time is transmitted to the server storage unit 32, and the call history table stored in the server storage unit 32 is updated. The telephone function processing unit 333 further transmits the above call information to the store information distribution server 2.

FIG. 3 is a diagram showing an example of a schematic configuration of the mobile terminal 5.

The mobile terminal 5 connects to the information providing system 1 via the base station 80, the mobile communication network 81, the gateway 82, and the Internet 83, and communicates with the information providing system 1. Further, the mobile terminal 5 connects to the store telephone 6 via the base station 80, the mobile communication network 81, the gateway 82, the Internet 83, and the telephone communication network 84, and communicates with the store telephone 6. The mobile terminal 5 includes a terminal communication unit 51, a terminal storage unit 52, an operation unit 53, a display unit 54, and a terminal processing unit 55.

In the present embodiment, the mobile terminal 5 is assumed to be a multifunctional mobile phone (so-called “smartphone”), but the present invention is not limited thereto. The mobile terminal 5 may be a mobile phone (so-called "feature phone"), a mobile information terminal (Personal Digital Assistant, PDA), a portable game machine, a portable music player, a tablet PC, or the like, as long as the present invention can be applied. Good.

The terminal communication unit 51 includes a communication interface circuit including an antenna having a predetermined frequency band as a sensitive band, and connects the mobile terminal 5 to a wireless communication network. The terminal communication unit 51 establishes a wireless signal line with the base station 80 by the WCDMA (Wideband Code Division Multiple Access) (registered trademark) method or the like via the channel assigned by the base station 80, and establishes a wireless signal line with the base station 80. Communicate between. The terminal communication unit 51 transmits the data supplied from the terminal processing unit 55 to the store information distribution server 2, the telephone forwarding server 3, and the like. Further, the terminal communication unit 51 supplies the data received from the store information distribution server 2, the telephone forwarding server 3, and the like to the terminal processing unit 55.

The terminal storage unit 52 includes, for example, at least one of a semiconductor memory, a magnetic disk device, and an optical disk device. The terminal storage unit 52 stores operating system programs, driver programs, application programs, data, and the like used for processing in the terminal processing unit 55. For example, the terminal storage unit 52 stores, as a driver program, an input device driver program that controls the operation unit 53, an output device driver program that controls the display unit 54, and the like. Further, the terminal storage unit 52 stores, as an application program, a program for acquiring and displaying display data related to the progress of the game. Further, the terminal storage unit 52 stores display data, video data, image data, and the like related to the progress of the game as data. Further, the terminal storage unit 52 may temporarily store temporary data related to a predetermined process.

The operation unit 53 may be any device as long as the mobile terminal 5 can be operated, for example, a touch pad, a keyboard, or the like. The user can input characters, numbers, etc. using the operation unit 53. When the operation unit 53 is operated by the user, the operation unit 53 generates a signal corresponding to the operation. The generated signal is supplied to the terminal processing unit 55 as a user's instruction.

The display unit 54 may be any device as long as it can display an image, an image, or the like, and is, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, or the like. The display unit 54 displays a video corresponding to the video data supplied from the terminal processing unit 55, an image corresponding to the image data, and the like.

The terminal processing unit 55 includes one or more processors and peripheral circuits thereof. The terminal processing unit 55 comprehensively controls the overall operation of the mobile terminal 5, and is, for example, a CPU. The terminal processing unit 55 has a terminal communication unit 51 and a display unit so that various processes of the mobile terminal 5 are executed in an appropriate procedure according to a program stored in the terminal storage unit 52, an operation of the operation unit 53, and the like. Control the operation of 54 and so on. The terminal processing unit 55 executes processing based on a program (operating system program, driver program, application program, etc.) stored in the terminal storage unit 52. Further, the terminal processing unit 55 can execute a plurality of programs (application programs and the like) in parallel.

The terminal processing unit 55 includes a store search unit 551, a call unit 552, a chat unit 553, an email unit 554, an SMS unit 555, and the like. The store search unit 551, the call unit 552, the chat unit 553, the mail unit 554, and the SMS unit 555 are functional modules realized by a program executed by the processor included in the terminal processing unit 55. Alternatively, the store search unit 551, the call unit 552, the chat unit 553, the mail unit 554, the SMS unit 555, and the like may be mounted on the mobile terminal 5 as firmware.

The store search unit 551 acquires and displays data related to the store search and data related to the store page. That is, the store search unit 551 displays the search condition input screen on the display unit 54 based on the display data stored in the terminal storage unit 52. In addition, the store search unit 551 transmits a search request including information such as a user ID and search conditions to the store information distribution server 2 via the terminal communication unit 51. Further, the store search unit 551 displays the search result screen on the display unit 54 based on the received search result data. Further, the store search unit 551 transmits a store page browsing request including the store ID and the like to the store information distribution server 2 via the terminal communication unit 51. Further, the store search unit 551 displays the store page screen on the display unit 54 based on the received store page data.

The call unit 552 transmits and receives signals and data related to the call. For example, when the user selects a call to a store on the store page displayed on the display unit 54, the call unit 552 transmits a call request including the user ID and the store ID to the telephone forwarding server 3. Further, when the user selects a call on the default call application implemented in the mobile terminal 5, the call unit 552 transmits a call request to the call forwarding server 3.

The chat unit 553 acquires and displays data related to a chat application (an application program for performing character-based conversation in real time) mounted on the mobile terminal 5.

The mail unit 554 acquires and displays data related to the e-mail application mounted on the mobile terminal 5.

The SMS unit 555 acquires and displays data related to the SMS (Short Message Service) application mounted on the mobile terminal 5.

FIG. 4 is a diagram showing an example of the data structure of the user information table.

The user information table is stored, for example, in the server storage unit 32 of the telephone forwarding server 3. The user information table stores, for each user, the user's identifier (ID), telephone number, gender, date of birth, selected genre, and the like. The selected genre is a store genre that can be arbitrarily set by the user by selecting from a predetermined item. The "selected genre" includes, for example, restaurants. The restaurant may be further subdivided into Japanese, sushi, yakiniku, Italian, French, buffet, curry, Chinese, ramen, bar, cafe, family restaurant and the like. The "selection genre" may also include categories of stores that require reservations, such as beauty salons, hospitals, massage stores, movie theaters, and karaoke stores. The selected genre is used, for example, for determining the distribution of reminding information described later.

FIG. 5 is a diagram showing an example of the data structure of the telephone forwarding table.

The telephone forwarding table is stored, for example, in the server storage unit 32 of the telephone forwarding server 3. In the telephone forwarding table, the store ID is associated with an individual ID for making a call to the store by Internet telephone, for example, the Internet telephone number assigned to the store and the telephone number of the store. This Internet telephone number is a telephone number starting with "050". The individual ID may be any information that can uniquely identify the store, not an Internet telephone number.

FIG. 6 is a diagram showing an example of the data structure of the store information table.

The store information table is stored in, for example, the store information database 4. The store information table stores the ID, address, telephone number, store genre, average budget, vacancy status, business hours, menu, etc. of the store for each store. The "store genre" includes, for example, restaurants. The restaurant may be further subdivided into Japanese, sushi, yakiniku, Italian, French, buffet, curry, Chinese, ramen, bar, cafe, family restaurant and the like. The "store genre" may also include categories of stores that require reservations, such as beauty salons, hospitals, massage stores, movie theaters, and karaoke stores.

FIG. 7 is a diagram showing an example of the data structure of the distribution condition table.

The distribution condition table is stored, for example, in the server storage unit 22 of the store information distribution server 2. The distribution condition table stores the ID of the store and the minimum talk time that is the distribution condition for each store.

FIG. 8 is a diagram showing an example of the data structure of the search history table.

The search history table is stored, for example, in the server storage unit 22 of the store information distribution server 2. In the search history table, various information related to the search, such as a user ID, a search date and time, a search condition, and a search result, are associated with the search ID assigned for each search. Here, the search result is a set of store IDs of stores that match the search conditions.

FIG. 9 is a diagram showing an example of the data structure of the browsing history table.

The browsing history table is stored, for example, in the server storage unit 22 of the store information distribution server 2. In the browsing history table, various information related to browsing, such as user ID, store ID, browsing information type, browsing start time, browsing end time, etc., is associated with the browsing ID assigned for each browsing of the store page. ..

FIG. 10 is a diagram showing an example of the data structure of the call history table.

The call history table is stored, for example, in the server storage unit 22 of the store information distribution server 2. In the call history table, various information related to the call, such as user ID, store ID, individual store ID, call start time, and call end time, is associated with the call ID assigned to each call between the user and the store. Has been done.

FIG. 11 is a diagram showing an example of a processing flow related to store search and store page browsing.

The flowchart described below is mainly based on the programs stored in the store information distribution server 2, the store information database 4, and the mobile terminal 5 in advance, and mainly includes the store information distribution server 2, the store information database 4, and the mobile terminal 5. Each element of is executed in cooperation.

First, the store search unit 551 of the mobile terminal 5 displays the search condition input screen on the display unit 54 based on the display data stored in the terminal storage unit 52 (step S700). Here, the search condition input screen is a screen for the user to input the search condition by a method such as inputting a keyword or selecting an item. A detailed explanation of the search condition input screen will be described later.

When the user inputs the search condition on the search condition input screen and instructs the execution of the search, the store search unit 551 of the mobile terminal 5 makes a search request including information such as the user ID and the search condition via the terminal communication unit 51. It is transmitted to the store information distribution server 2 (step S701).

Upon receiving the search request via the server communication unit 21, the search processing unit 231A of the store information distribution server 2 refers to the store information table stored in the store information database 4, and stores IDs and the like of stores that match the search conditions. The search result data including the above is extracted (step S702). When the search result data is acquired via the server communication unit 21, the search result distribution unit 231B of the store information distribution server 2 distributes the search result data to the mobile terminal 5 (step S703). Next, the search processing unit 231A updates the search history table stored in the server storage unit 22, and records various information related to the search as search target identification information (step S704).

When the search result data is received via the terminal communication unit 51, the store search unit 551 of the mobile terminal 5 displays the search result screen on the display unit 54 based on the received search result data (step S705). Here, the search result screen is a screen showing stores that match the search conditions. A detailed explanation of the search result screen will be described later.

Next, when the user selects browsing of a specific store page on the search result screen displayed on the display unit 54, the store search unit 551 of the mobile terminal 5 requests the store page browsing including the store ID and the like. It is transmitted to the store information distribution server 2 via the terminal communication unit 51 (step S706).

Upon receiving the store page browsing request via the server communication unit 21, the store page browsing processing unit 231C of the store information distribution server 2 refers to the store information table stored in the store information database 4 via the server communication unit 21. , The desired store page data is extracted (step S707). When the store page data is extracted via the server communication unit 21, the store page distribution unit 231D of the store information distribution server 2 distributes the store page data to the mobile terminal 5 (step S708). Next, the store page browsing processing unit 231C updates the browsing history table stored in the server storage unit 22 and records various information related to browsing (step S709).

In step S704, various information related to the search is recorded as search target identification information. However, in step S709, various information related to browsing the information included in the search result (including the information included in the search result itself and the information displayed via the search result screen such as the store page) is searched. It may be recorded as identification information. In many cases, the user's tastes and interests are more strongly expressed in the various information related to browsing the information contained in the search results than in the various information related to the search. Therefore, when various information related to browsing the information included in the search result is recorded as the search target identification information, the accuracy of the user's necessity in the information transmitted to the user terminal is improved.

When the store page data is received via the terminal communication unit 51, the store search unit 551 of the mobile terminal 5 displays the store page screen on the display unit 54 based on the received store page data (step S710). Here, the store page screen is a screen showing basic information of the store. For example, in addition to basic information related to the store such as the name, address, and map of the store, an icon for selecting a call to the store and the like are displayed. Is displayed. A detailed explanation of the store page screen will be described later. This completes the process related to store search and browsing by the information providing system 1.

FIG. 12 is a diagram showing an example of a processing flow related to a call and remind information distribution.

The flowchart described below is mainly based on the programs stored in the store information distribution server 2, the telephone transfer server 3, the store information database 4, and the mobile terminal 5 in advance, and mainly includes the store information distribution server 2 and the telephone transfer server. 3. Each element of the store information database 4 and the mobile terminal 5 is executed in cooperation.

When the user selects a call to the store on the store page displayed on the display unit 54, the call unit 552 of the mobile terminal 5 transmits a call request including the user ID and the store ID to the telephone transfer server 3 ( Step S800). Next, the call unit 552 displays the call screen on the display unit 54 (step S801). Here, the call screen is a screen indicating that the user is making a call to the store, and for example, an individual ID of the store is displayed. A detailed explanation of the call screen will be described later.

When the call request is received via the server communication unit 31, the call processing unit 331 of the telephone transfer server 3 refers to the telephone transfer table to extract the individual ID of the call destination store, and the mobile terminal 5 and the telephone transfer server 3 Establish an internet telephone connection with and from (step S802). Next, the telephone forwarding processing unit 332 of the telephone forwarding server 3 extracts the telephone number of the store from the telephone forwarding table and transfers the Internet telephone to the telephone number of the store, thereby causing the mobile terminal 5 and the store telephone 6 to work together. A telephone line is established between the two (step S803).

When the telephone line is established, a call is started between the mobile terminal 5 and the store telephone 6 (step S804). When the call is started, the telephone function processing unit 333 transmits a call start signal including the user ID as the source information and the store ID as the destination information to the store information distribution server 2 (step S805). .. When the call start signal is received via the server communication unit 21, the reminder management unit 232 of the store information distribution server 2 executes the reminder information data extraction process (step S806). The reminder information data extraction process will be described later.

When the user selects the end of the call on the call screen, the call unit 552 of the mobile terminal 5 transmits the session end notification to the call forwarding server 3 (step S807). The store telephone 6 may transmit the session end notification to the telephone forwarding server 3, but in this case, step S807 is not performed.

Upon receiving the session end notification via the server communication unit 31, the telephone function processing unit 333 processes the end of the call (step S808). When the call is completed, the telephone function processing unit 333 updates the call history table stored in the server storage unit 32 and records various information related to the call (step S809). Immediately after the telephone line between the mobile terminal 5 and the store telephone 6 is established (step S804) as described above, the call history table is updated to provide information related to the end of the call (call end time, etc.). Various call information excluding may be recorded. In that case, when the call history table is updated in step S809, only the information related to the end of the call or various call information including the information related to the end of the call is recorded.

Next, the telephone function processing unit 333 transmits a call end signal including the user ID as the source information and the store ID as the destination information to the store information distribution server 2 (step S810). Upon receiving the call end signal via the server communication unit 21, the remind information distribution unit 232B transmits the remind information data as information related to the search target corresponding to the search target identification information to the mobile terminal 5 via the server communication unit 21. (Step S811). At this time, the reminder information data may be any of data to be displayed by the chat unit 553 of the mobile terminal 5, data to be displayed by the mail unit 554, or data to be displayed by the SMS unit 555. Needless to say, if the remind information data is not stored in the server storage unit 22 in step S902 of the remind information data extraction process described later, the remind information data is not transmitted to the mobile terminal 5 in step S811.

When the remind information data is received via the terminal communication unit 51, for example, the chat unit 553 of the mobile terminal 5 displays the remind information screen on the display unit 54 based on the received remind information data (step S812). However, depending on the type of remind information data, the mail unit 554 of the mobile terminal 5 may display the remind information screen on the display unit 54. Alternatively, depending on the type of reminder information data, the SMS unit 555 of the mobile terminal 5 may display the reminder information screen on the display unit 54. Here, the reminder information screen is a screen showing basic information of the store, and for example, the name of the store, directions to the store, basic information related to the store such as a map, and the like are displayed. A detailed explanation of the reminder information screen will be described later. This completes the processing related to the call and remind information distribution by the information providing system 1.

FIG. 13 is a diagram showing an example of the flow of the reminder information data extraction process.

When the reminder information data extraction process is started, the distribution processing unit 232A of the store information distribution server 2 performs the following determination processing (step S900). That is, the distribution processing unit 232A refers to the search history table and obtains a user ID that is the same as the user ID as the source included in the call start signal received in step S805 and that the collation process has not been completed. The search ID related to the including search is extracted. Next, it is determined whether or not the search result related to the extracted search ID includes the store ID as the destination included in the call start signal received in step S805.

When the search result of the extracted search ID does not include the store ID as the destination included in the call start signal received in step S805 (step S900; N), the reminder information data extraction process ends.

On the other hand, when the search result of the extracted search ID includes the store ID as the destination included in the call start signal received in step S805 (step S900; Y), the process proceeds to step S901. In step S901, the distribution processing unit 232A refers to the store information table stored in the store information database 4 via the server communication unit 21 and extracts the store reminder information data related to the store ID (step S901).

When the remind information data is received via the server communication unit 21, the distribution processing unit 232A of the store information distribution server 2 stores the remind information data in the server storage unit 22 (step S902). This completes the reminding information data extraction process.

As described above, in the information providing system 1, the remind information data extraction process is executed triggered by the call start signal (step S806), and the remind information data is transmitted triggered by the call end signal (step S811). Therefore, since the user can obtain the reminder information immediately after the call for reservation or the like is completed, it is possible to provide the reminder information to the user at an appropriate timing.

Next, an example of the display screen of the mobile terminal 5 will be described with reference to FIGS. 14 (a) to 14 (d).
FIG. 14A is a diagram showing an example of the search condition input screen 600.

The search condition input screen 600 is a screen for the user to input search conditions. The search condition input screen 600 is displayed on the display unit 54 by the store search unit 551 of the mobile terminal 5 based on the display data stored in the terminal storage unit 52. The search condition input screen 600 includes a keyword input unit 601, selection units 602a to 602c, a "search under this condition" icon 603, and the like.

The keyword input unit 601 is an input unit for inputting a keyword for so-called keyword search. That is, when the user inputs arbitrary text into the keyword input unit 601, the search condition can be specified so that the store containing the text in the "keyword" of the store information table (FIG. 6) is extracted as the search result. As the search method, any method such as an exact match search, a partial match search, a prefix search, and a suffix search can be used.

The selection unit 602a can select a specific "location" as a search condition. When the selection unit 602a is selected, a predetermined address or station name is presented by a drop-down menu or the like. When the user selects a specific address or station name from them, the search condition is specified so that the store including the address or station name is extracted as the search result in the store information table.

Similarly, the selection unit 602b can select a specific "store genre" as a search condition. Here, the "store genre" may be synonymous with the "store genre" as an item included in the store information table (see FIG. 6). In addition, the selection unit 602c can select a specific "discerning / coupon" as a search condition. The above items in the selection unit are examples, and other items such as the average budget, seat availability, business hours, and menu can be set.

When the "search under this condition" icon 603 is selected, the store search unit 551 of the mobile terminal 5 makes a search request based on the search conditions specified by the keyword input unit 601 and the selection units 602b to 602c, etc. It is transmitted to the store information distribution server 2 via.

FIG. 14B is a diagram showing an example of the search result screen 610.

The search result screen 610 is a screen showing a list of stores that match the search conditions. The search result screen 610 is displayed on the display unit 54 based on the search result data generated by the store information distribution server 2 by the store search unit 551 of the mobile terminal 5. Includes search result number part 611, image 612, store name and area information 613, "details" icon 614, and the like.

The number of search results section 611 indicates the number of stores included in the search results. Image 612 is, by way of example, a photograph of the food served. However, the image 612 may be a photograph of the inside of the store, the exterior of the store, employees, or the like. The store name and area information 613 indicate the store name and a simple store location. By selecting the "details" icon 614, the store page screen 620 described later is displayed.

FIG. 14C is a diagram showing an example of the store page screen 620.

The store page screen 620 is a screen showing detailed information of a specific store. The store page screen 620 is displayed on the display unit 54 based on the store page data generated by the store information distribution server 2 by the store search unit 551 of the mobile terminal 5. The store page screen 620 includes an image 621, a store name and area information 622, a "menu" icon 623a, a "photo" icon 623b, a "coupon" icon 623c, and the like. In addition, the store page screen 620 includes a "call" icon 624, a "map" icon 625, a seat availability 626, a "reserve" icon 627, and the like.

Image 621 is, by way of example, a photograph of the food served. However, the image 621 may be a photograph of the inside of the store, the exterior of the store, employees, or the like. The store name and area information 622 indicate the store name and a simple store location. When the "menu" icon 623a is selected, the screen moves to the screen for displaying the store menu. When the "photograph" icon 623b is selected, the screen moves to a screen for displaying a photograph of food, the scenery inside the store, or the exterior of the store. When the "coupon" icon 623c is selected, the screen moves to a screen displaying discounts, campaigns, etc. provided by the store.

When the "call" icon 624 is selected, a call request to the store can be sent to the call forwarding server 3. Further, when the "call" icon 624 is selected, the call screen 630 described later is displayed. Select the "Map" icon 625 to display a map of the store.

The vacancy status 626 displays, for example, the number of unreserved available seats for each of the last five days' dates. In addition, depending on the number of available seats, there are sufficient "x" marks indicating that there are no available seats, "△" marks indicating that there are few available seats, or available seats. A "○" mark indicating that is displayed together with the number of available seats. When the "Reserve" icon 627 is selected, the screen for applying for a reservation such as a seat is displayed.

FIG. 14D is a diagram showing an example of the call screen 630.

The call screen 630 is a screen showing the state of a call between the user and the store or the like. The call screen 630 is displayed on the display unit 54 by the call unit 552 of the mobile terminal 5 based on the display data stored in the terminal storage unit 52. The call screen 630 includes a status 631, a call time 632, a destination 633, a "end call" icon 634, and the like.

The status 631 indicates the state of the call, and characters such as "in a call" and "in a call" are displayed according to the state of the call. The talk time 632 indicates a talk time (elapsed time since the called party responded to the call). For example, the telephone number or individual ID of the destination store is displayed on the destination 633. When the "end call" icon 634 is selected, the call unit 552 of the mobile terminal 5 transmits a session end notification to the call forwarding server 3 via the terminal communication unit 51.

FIG. 14 (e) is a diagram showing an example of the reminder information screen 640.

The reminder information screen 640 is displayed on the display unit 54 based on the reminder information data generated by the store information distribution server 2 by the chat unit 553 of the mobile terminal 5 as an example. On the reminder information screen 640, for example, a store name 641, a store icon 642, an image 643, a store name and area information 644, a "menu" icon 645a, a "photo" icon 645b, a "coupon" icon 645c, and the like are displayed. Further, on the reminder information screen 640, for example, directions to the store 646, a map 647, and the like are displayed. In addition to the above, the reminder information screen 640 may include information such as a store telephone number, an address, and business hours. In addition to the above, the remind information screen 640 may include arbitrary information related to the store, such as the availability of seats for each time zone, a shortcut icon to the reservation page, and the URL of the store homepage.

By checking the remind information screen, the user can remember the information even if he / she forgets the information about the store that the user called. That is, when the user forgets the way to the store, the way to the store can be confirmed by referring to the way to the store 646 and the map 647.

In the above example, the reminder information screen 640 is assumed to be a screen displayed by the chat unit 553, that is, a screen displayed on the chat application processed by the chat unit 553. However, the remind information screen may be displayed by the mail unit 554 on the mail application executed by the mail unit 554 or displayed on the SMS application executed by the SMS unit 555, depending on the type of the remind information data. You may.

[Second Embodiment]
In the second embodiment, the detection of a predetermined keyword in the call between the user and the store is further added as a condition for distributing the reminder information. In the following, the same points as in the first embodiment will be omitted as appropriate.

FIG. 15 is a diagram showing an example of a schematic configuration of the telephone forwarding server 3'.

The telephone forwarding server 3'has a server communication unit 31', a server storage unit 32', and a server processing unit 33'. The server processing unit 33'includes a call processing unit 331', a telephone forwarding processing unit 332', a telephone function processing unit 333', and a voice detection unit 334'. Each of these units is a functional module realized by a program executed by a processor included in the server processing unit 33. Alternatively, each of these parts may be implemented as firmware on the telephone forwarding server 3.

The voice detection unit 334'monitors a call between the mobile terminal 5 and the store telephone 6 and detects that a predetermined keyword has been spoken during the call. When the voice detection unit 334' further detects that a predetermined keyword has been spoken, the voice detection unit 334'transmits a detection notification to the store information distribution server 2. In this way, the voice detection unit 334'transmits the detection notification to the store information distribution server 2 by detecting the keyword related to the reservation of the user's store in the call between the user and the store.

FIG. 16 is a diagram showing an example of the data structure of the telephone forwarding table.

The telephone forwarding table according to the second embodiment includes the item of the voice keyword set for each store. When the voice keyword is detected during a call between the user and the store, remind information is delivered. The voice keyword can be arbitrarily set by accessing the telephone forwarding server 3 of the information providing system 1 via the Internet 83, for example, by the store terminal 7.

FIG. 17 is a diagram showing an example of the data structure of the call history table.

In the call history table of the second embodiment, whether or not a voice keyword is detected during a call is recorded. For example, in FIG. 17, if "keyword detection" is "yes" as in the call c0001, it means that the voice keyword is detected during the call. On the contrary, if the "keyword detection" is "none" as in the call c0002, it means that the voice keyword was not detected during the call.

FIG. 18 is a diagram showing an example of a processing flow related to a call and remind information distribution.

When the user selects a call to the store on the store page displayed on the display unit 54, the call unit 552 of the mobile terminal 5 transmits a call request including the user ID and the store ID to the telephone transfer server 3 ( Step S800'). Next, the call unit 552 displays the call screen on the display unit 54 (step S801').

When a call request is received via the server communication unit 31', the call processing unit 331' of the telephone transfer server 3'extracts the individual ID of the call destination store by referring to the telephone transfer table, and calls the mobile terminal 5 Establish an internet telephone connection with the transfer server 3 (step S802'). Next, the telephone forwarding processing unit 332 of the telephone forwarding server 3 extracts the telephone number of the store from the telephone forwarding table and transfers the Internet telephone to the telephone number of the store, thereby causing the mobile terminal 5 and the store telephone 6 to work together. A telephone line is established between the two (step S803').

When the telephone line is established, a call is started between the mobile terminal 5 and the store telephone 6 (step S804'). When the call is started, the voice detection unit 334'detects the voice of the call (step S805'). The voice detection is always performed during a call.

When the user selects the end of the call on the call screen, the call unit 552 of the mobile terminal 5 transmits the session end notification to the call forwarding server 3'(step S806'). The store telephone 6 may transmit the session end notification to the telephone forwarding server 3', but in this case, step S806' is not performed.

Upon receiving the session end notification via the server communication unit 31', the telephone function processing unit 333 processes the end of the call (step S807'). When the call is completed, the telephone function processing unit 333 updates the call history table stored in the server storage unit 32'and records various information related to the call (step S808').

Next, the telephone function processing unit 333 transmits a call end signal including the user ID as the source information, the store ID as the destination information, and the presence / absence of detection of the keyword to the store information distribution server 2 ( Step S809'). When the call end signal is received via the server communication unit 21, the reminder management unit 232 of the store information distribution server 2 executes the reminder information data extraction process (step S810'). The reminder information data extraction process will be described later.

When the remind information data extraction process is completed, the remind information distribution unit 232B of the store information distribution server 2 transmits the remind information data to the mobile terminal 5 via the server communication unit 21 (step S811').

When the remind information data is received via the terminal communication unit 51, the chat unit 553 of the mobile terminal 5 displays the remind information screen on the display unit 54 based on the received remind information data (step S812').

FIG. 19 is a diagram showing an example of the flow of the reminder information data extraction process.

When the reminder information data extraction process is started, the distribution processing unit 232A of the store information distribution server 2 performs the following determination processing (step S900'). That is, the distribution processing unit 232A refers to the search history table, and has not completed the collation process, and has the same user ID as the source user ID included in the call end signal received in step S809'. The search ID related to the search including is extracted. Next, it is determined whether or not the search result related to the extracted search ID includes the store ID as the destination included in the call end signal received in step S809'.

When the search result of the extracted search ID does not include the store ID as the destination included in the call end signal received in step S809'(step S900'; N), the reminder information data extraction process ends. On the other hand, when the search result of the extracted search ID includes the store ID as the destination included in the call end signal received in step S809'(step S900'; Y), the process proceeds to step S901'.

In step S901', when the presence / absence of detection of the keyword included in the call end signal received in step S809'is "none" (step S901'; N), the reminder information data extraction process ends. On the other hand, if the presence / absence of detection of the keyword included in the call end signal received in step S809'is "Yes" (step S901'; Y), the process proceeds to step S902'.

In step S902', the distribution processing unit 232A refers to the store information table stored in the store information database 4 via the server communication unit 21 and extracts the store reminding information data related to the store ID (step S902'). ).

When the remind information data is received via the server communication unit 21, the distribution processing unit 232A of the store information distribution server 2 stores the remind information data in the server storage unit 22 (step S903'). This completes the reminding information data extraction process.

In the second embodiment, the detection of a predetermined keyword in the call between the user and the store is further added as a condition for distributing the reminder information. Therefore, since the reminder information is distributed according to the content of the call, it is possible to improve the accuracy of the user's need for the reminder information.

[Third Embodiment]
In the first embodiment, the source and the destination are specified by the user ID and the store ID, but in the third embodiment, the source and the destination are the user's telephone number and the store's Internet telephone number (individual store). Identified by ID). In the following, the same points as in the first embodiment will be omitted as appropriate. That is, steps S800', 802', 803', 805', and 900'are described below, and the other steps are the same as those in the first embodiment, and thus the description thereof will be omitted.

The call unit 552 of the mobile terminal 5 transmits a call request including the telephone number of the calling user and the Internet telephone number of the destination store to the telephone forwarding server 3 (step S800').

Upon receiving the call request via the server communication unit 31, the call processing unit 331 of the telephone transfer server 3 uses the Internet telephone number of the store to connect the Internet telephone between the mobile terminal 5 and the telephone transfer server 3. Is established (step S802'). Next, the telephone forwarding processing unit 332 of the telephone forwarding server 3 extracts the telephone number of the store from the telephone forwarding table and transfers the Internet telephone to the telephone number of the store, thereby causing the mobile terminal 5 and the store telephone 6 to work together. A telephone line is established between the two (step S803').

When the call is started, the telephone function processing unit 333 transmits a call start signal including the telephone number as the source information and the telephone number as the destination information to the store information distribution server 2 (step S805'). ).

The distribution processing unit 232A refers to the user information table and identifies the user ID corresponding to the telephone number of the source information. In addition, the distribution processing unit 232A refers to the telephone forwarding table and identifies the store ID corresponding to the telephone number of the destination information. Then, the distribution processing unit 232A refers to the search history table, and the user ID corresponding to the telephone number as the source included in the call start signal received in step S805'and the collation process is not completed. The search ID related to the search including the same user ID as is extracted. Next, it is determined whether or not the search result related to the extracted search ID includes the store ID corresponding to the Internet telephone number as the destination included in the call start signal received in step S805'(step S900'). ).

In the third embodiment, reminding information can be delivered even when a call is started by inputting the Internet telephone number of the store in the default call unit of the mobile terminal.

[Other Embodiments]
In the first embodiment, the information providing system 1 is configured such that the store information distribution server 2, the telephone transfer server 3, the store information database 4, and the router 85 are connected to each other so as to be able to communicate with each other. In addition to 1, the store information database may be connected and configured to be communicable via the Internet. As a result, store data can be extracted from an externally affiliated store information database.

Further, in the first embodiment, whether or not the communication destination is included in the search result is set as the distribution condition of the reminder information. However, the store information distribution server 2 receives the call history from the telephone transfer server 3, the distribution processing unit 232A refers to the distribution condition table, and detects the call history of the minimum call time or more of the call destination store. May be further added as a delivery condition of. As a result, it is possible to prevent the remind information from being delivered when the call is hung up without making a call or when the call is a mistaken call with a short call time.

Further, in the first embodiment, whether or not the communication destination is included in the search result is set as the distribution condition of the reminder information, but whether or not the communication destination is included in the browsing history may be set as the distribution condition of the reminder information. ..

Further, in the first embodiment, whether or not the communication destination is included in the search result is set as the distribution condition of the reminder information. However, the fact that the "selected genre" (see FIG. 4) related to the searched user ID and the "store genre" of the communication destination store (see FIG. 6) match is further added as a condition for distributing the remind information. May be good. Here, the fact that the "selected genre" and the "store genre" match means that at least one of the elements included in the "selected genre" matches an arbitrary element included in the "store genre".

Further, the items and layout of the remind information screen may be changed according to the contents of the browsing history, for example, by the store information distribution server 2 referring to the browsing history table. That is, for example, items not included in the browsing information type items of the browsing history table may be displayed on the remind information screen, and information not browsed by the user may be preferentially included in the remind information screen. In this way, information suitable for the user's intentions and interests can be included in the remind information screen.

Further, a computer program for realizing each function of the server processing unit 23, the server processing unit 33, and the terminal processing unit 55 on a computer is recorded on a computer-readable recording medium such as a magnetic recording medium or an optical recording medium. It may be provided in the form of.

It will be appreciated by those skilled in the art that various modifications, substitutions, and modifications can be made thereto without departing from the spirit and scope of the invention, and embodiments may be combined as appropriate.

1 Information provision system 2 Store information distribution server 3 Telephone transfer server 4 Store information database 5 Mobile terminal 6 Store telephone 7 Store terminal

Claims (3)

An information providing system that can be connected to a user terminal
Voice communication with the user terminal is performed based on a communication request from the user terminal that displays store information about a predetermined store, which is a signal requesting communication with a communication destination associated with the store information. With the communication department
A voice detection unit that detects whether or not a predetermined voice signal appears in communication with the user terminal, and
When the voice detection unit detects that the predetermined voice signal has appeared, the user terminal uses SMS, e-mail, or a chat application to provide information including a shortcut to the reservation page of the predetermined store. And the transmitter to send to
An information providing system characterized by having. The information providing system according to claim 1, wherein the transmission unit transmits the information to the user terminal when communication with the user terminal is completed. The information providing system according to claim 1 or 2, wherein the store information includes at least one of the store name, telephone number, address, business hours, and map information of the store.