JP2020144935A - Cleaning system, and sales data processing device and program - Google Patents

Abstract

To improve business efficiency associated with use of a storage.SOLUTION: A cleaning system comprises: input means for inputting reception information associated with an object of cleaning to be received from a user; management means for managing a use state of a storage; calculation means for using the number of days required for finishing based upon the reception information and the use state to calculate a returnable day when the object can be returned; and output means for outputting the returnable day that the calculation means calculates.SELECTED DRAWING: Figure 1

Description

The present invention relates to cleaning systems, sales data processing devices and programs.

At the dry cleaners, various efforts are being made to improve the efficiency of operations. For example, a cleaning delivery system including a cleaning bag and a locker unit has been proposed (see, for example, Patent Document 1).

JP-A-2007-296315

However, the technology disclosed in Patent Document 1 has a problem that the efficiency of work related to the use of a storage (for example, a locker) is not sufficiently improved.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique for improving work efficiency regarding the use of a storage.

In order to solve the above-mentioned problems, the cleaning system according to one aspect of the present invention includes an input means for inputting deposit information regarding the cleaning product to be entrusted by the user, a management means for managing the usage state of the storage, and the deposit. A determination means for determining whether or not the cleaning product can be returned by the storage, a display means for displaying the determination result by the determination means, based on the required number of days required for finishing based on the information and the usage state. A printing means for printing a paper including a description indicating the return by the storage is provided.

As described above, it is possible to improve the efficiency of work related to the use of the storage.

It is a schematic block diagram of the cleaning system which concerns on embodiment of this invention. It is a functional block diagram of a POS terminal. This is an example of various information stored in the cleaning system. This is an example of various information stored in the cleaning system. This is an example of various information stored in the cleaning system. This is an example of various information stored in the cleaning system. This is an example of various information stored in the cleaning system. This is an example of a confirmation image (an image showing a defective part). It is a flowchart which shows an example of the operation at the time of product storage. This is an example of the membership card screen. This is an example of the slip list screen. This is an example of a slip detail screen (deposit screen, electronic deposit). It is a flowchart which shows an example of the operation at the time of product delivery. This is an example of a slip detail screen (deposit screen, electronic deposit). It is a flowchart which shows an example of other operation at the time of product delivery. It is a flowchart which shows an example of other operation at the time of product delivery. It is a flowchart which shows an example of other operation at the time of product delivery. It is an external perspective view which showed an example of a locker. This is an example of various information stored in the cleaning system. This is an example of information stored in the cleaning system. It is explanatory drawing explaining the management of the use state of a locker. It is a flowchart which shows an example of the operation about the method of specifying a reservation possible date. It is explanatory drawing explaining the method of specifying the reservation possible date. This is an example of the locker return date calendar screen. This is an example of the locker return date calendar screen. This is an example of information stored in the cleaning system. This is an example of a slip detail screen (deposit screen, electronic deposit). This is an example of a file used to determine the adjacency of the return port. It is a flowchart which shows an example of the method of determining a return port. It is a flowchart which shows another example of the method of determining a return port. It is explanatory drawing explaining the method of determining the return port. It is explanatory drawing explaining another determination method of a return port. It is a flowchart which shows an example of the operation at the time of locker reservation. It is a flowchart which shows an example of another operation at the time of locker reservation. It is a flowchart which shows an example of another operation at the time of locker reservation. This is an example of the locker return reservation confirmation screen (locker return schedule list screen). This is an example of a medium for printing and issuing. This is an example of a medium for printing and issuing. This is an example of the screen displayed on the display of the return locker. This is an example of the screen displayed on the display of the return locker. This is an example of the screen displayed on the display of the return locker. It is a flowchart which shows an example of the operation of a return locker. It is a flowchart which shows an example of the operation of a return locker.

FIG. 1 is a schematic configuration diagram of a cleaning system 1 according to an embodiment of the present invention. The cleaning system 1 is a system that supports cleaning work.

The cleaning system 1 includes a management device 10, a POS terminal (business terminal) 20, a store mobile terminal 30 (business terminal), a factory terminal 40, a user terminal 50, and a locker (described later). The management device 10, the POS terminal 20, the factory terminal 40, and the user terminal 50 are connected to each other via the network 90. The network 90 is not particularly limited. For example, the network 90 may use a wireless LAN, a mobile phone network, the Internet, or the like. The store mobile terminal 30 can communicate with the POS terminal 20 by, for example, a wireless LAN. Further, the locker may also be able to communicate with other devices (for example, the management device 10, the POS terminal 20, etc.) via the network 90 or the like.

The configuration in which the user terminal 50 is removed from the cleaning system 1 may be referred to as a cleaning system 2. A configuration including any two to five of the management device 10, the POS terminal 20, the store mobile terminal 30, the factory terminal 40, and the locker may be referred to as a cleaning system 1. As an example, a system including a management device 10, a POS terminal 20, and a locker, or a system including a POS terminal 20 and a locker may be referred to as a cleaning system 1 (or a cleaning system 2). In the case of not having a cleaning factory (that is, in the case of cleaning products at a cleaning shop), the cleaning system 1 (cleaning system 2) does not include at least the factory terminal 40.

The management device 10 is, for example, a server that manages and provides various information regarding the cleaning system 1. As an example, the management device 10 may be a cloud server that provides various services related to cleaning. It is assumed that the management device 10 can execute push-type communication (notification) to another device (for example, the user terminal 50). Further, the management device 10 may or may not have a display unit. When the management device 10 does not have an operation unit or a display unit (for example, in the case of a server installed in a data center), another device (for example, a personal computer or the like) capable of communicating (connecting) with the management device 10. Maintenance of the management device 10 or the like may be performed via (not shown).

The POS terminal 20 is installed in a cleaning shop (cleaning agency) and is operated by a clerk of the cleaning shop. The POS terminal 20 may be installed in a private store (a cleaning shop run by an individual) or a chain store (each store in which a chain is developed). That is, the cleaning system 1 can be applied to both individual stores and chain stores. The store mobile terminal 30 is, for example, a tablet terminal used in a cleaning shop.

The factory terminal 40 is installed in a cleaning factory and is operated by a person in charge of the cleaning factory. The factory terminal 40 is used, for example, for confirming a product before cleaning and for reporting the completion after cleaning. The factory terminal 40 may be, for example, a personal computer or the like.

The user terminal 50 is a terminal operated by the user (for example, a smartphone, a tablet terminal, a personal computer, etc. possessed by the user). The user terminal 50 may be configured so that the application program can be downloaded and installed from the management device 10 and a device different from the management device 10 (server (not shown)) via the network 90. In the present embodiment, an application program (hereinafter, may be simply referred to as a "cleaning application") for a user who uses a cleaning shop (various services related to cleaning) in the cleaning system 1 is installed on the user terminal 50, and the application program is installed. It is assumed that membership registration has been completed by the cleaning application. The cleaning application may include data related to various screens and various messages displayed on the display unit of the user terminal 50. In addition to the case where the cleaning application is started, executed, and terminated according to the user's operation, the cleaning application may be started, executed, and terminated in response to a request from another program (application program or OS). May be good. For example, when the cleaning application resides on the user terminal 50 without displaying a screen, monitors whether information transmitted from another device (for example, a management device 10 or the like) is received, and receives the information. May display the screen according to the received information on the display unit without any operation of the user.

FIG. 2 is a functional block diagram of the POS terminal 20. The POS terminal 20 includes a CPU 21, a ROM 22, a RAM 23, a hard disk 24, a display unit 25, an input unit 26, a printing unit 27, and a communication unit 28, and these functional units are connected to each other via a bus 29. The CPU 21 is a central processing unit, and controls the operation of the POS terminal 20 by, for example, executing a program expanded in the RAM 23.

The ROM 22 is a read-only memory, and stores various information such as a program for operating the POS terminal 20. The RAM 23 is a temporary storage area, and temporarily stores information referred to by the CPU 21 (programs, data, etc. read and expanded from the ROM 22), generated information, information received via the communication unit 28, information to be transmitted, and the like. To do. The hard disk 24 is an auxiliary storage device, and stores information referred to by the CPU 21, generated information, information received via the communication unit 28, information to be transmitted, and the like.

The display unit 25 is, for example, a liquid crystal display, and displays information to a clerk who operates the POS terminal 20. The input unit 26 is an input device for receiving various operations from a clerk who operates the POS terminal 20, and includes a touch pad, a handy scanner, a card reader, and the like arranged on the display screen of the display unit 25. The printing unit 27 prints (prints) and issues various information (for example, various slips, a list of desired products to be delivered, etc.). The slips issued by the printing unit 27 are, for example, a customer copy (also referred to as a “receipt slip” or “customer copy”; see FIG. 27), a factory copy (also referred to as a “factory copy”; see FIG. 28), and the like. .. The communication unit 28 is a communication interface for communicating with various devices via the network 90.

3 to 7 are examples of various information stored in the cleaning system 1. FIG. 8 is an example of an image (image data) showing a defective portion (abnormal portion). In addition, "..." in each file shown in FIGS. 3 to 7 indicates that the description of the value is omitted. The same applies to other figures.

(Customer master file)
FIG. 3A is an example of a customer master file stored in the management device 10. The customer master file is a file that stores various basic information about the customer (member) who is the user. The customer master file shown in FIG. 3 (A) is associated with the customer code, and has a name (kanji), a name (furigana), an address, a communication destination, an email, a telephone number (1), a telephone number (2), and an application. It stores communication identification information, birthday, member registration date, registered store (store code), etc. The name (kanji), name (furigana), address, etc. are the information obtained from the user at the time of membership registration.

The customer code is information for identifying each user in the cleaning system 1. For example, at the time of member registration, the management device 10 may assign (number) a unique customer code.

The e-mail is the e-mail address of the e-mail sent to the user. For example, it may be the e-mail address of the user terminal 50 of the user, or the e-mail address of the user's terminal (not shown) different from the user terminal 50.

The telephone number (1) and the telephone number (2) are telephone numbers for talking to the user. For example, when the user terminal 50 of the user is a smartphone, the telephone number (1) is the telephone number of the user terminal 50 (smartphone) of the user, and the telephone number (2) is the use. It may be the telephone number of the fixed telephone of the person's home.

The app communication identification information is information for communicating the cleaning application executed on the user terminal 50 of the user. The identification information for application communication may be any information that can identify the user terminal 50 of the user in the communication of the cleaning application, for example, the IP address of the user terminal 50, the individual identification information of the user terminal 50, and the use. Identification information (token or the like) different from the telephone number and individual identification information of the personal terminal 50 may be used. The identification information for application communication may be fixedly assigned to the user terminal 50, or may be temporarily assigned to the user terminal 50 (for example, it changes every time the cleaning application is started). What you get). When the identification information for application communication is temporarily assigned, the latest identification information for application communication may be stored.

In addition to the application communication identification information for identifying the user terminal 50 in the communication of the cleaning application, the application user identification information (for example, user ID, etc.) for identifying the user (user) in the cleaning application. May be memorized.

The registered store is information indicating the store (cleaning store) for which the user has registered as a member, and the store code is used in this embodiment. If you register as a member at a place other than the store (for example, if you use the user terminal 50 to register as a member from your home or workplace via the cleaning app), the cleaning app will be displayed when you register as a member. The automatically selected store may be the registered store, the store may be selected by the user from the candidates presented by the cleaning application at the time of member registration, or the store may be freely selected by the user at the time of member registration. You may. At the time of member registration, the cleaning application searches for the store closest to the user's home based on the information entered by the user (for example, address, area code, area code, etc.) and serves as a registered store. It may be automatically selected or presented to the user as a selection candidate.

In the present embodiment, the store code uses a total of four digits in which the upper two digits are "TP" and the following two digits are the store-specific numbers (00 to 99, etc.).

(Customer record summary file)
FIG. 3B is an example of a customer record total file stored in the management device 10. The customer record total file is a file that stores information on the usage record of services (various services related to cleaning provided by the cleaning system 1) for each customer (member) who is a user. The customer performance summary file shown in FIG. 3 (B) is associated with the customer code and is the total performance information (rank, last use date, usage frequency, average unit price) of all stores, and the performance information (rank) of the main use stores. , Last use date, frequency of use, average unit price) is memorized. In this embodiment, the actual results are aggregated once a month (for example, on a specific day of each month), and the aggregated results are stored in the customer actual results aggregate file.

The last use date is the date of the last use. The frequency of use is the number of times of use in the past month. The usage amount is the total usage amount for the past one month. The rank is information indicating the evaluation (contribution degree) of the user, and is information calculated based on one or more of the last use date, the frequency of use, and the amount of use in the past one month or more. As an example, a user who has used 12 times or more in the past June and has used 24,000 yen or more in the past June is regarded as the highest rank (for example, S rank), and the number of uses in the past December is 0 times. The user may be the lowest rank (for example, D rank). In addition, instead of or in addition to the usage amount, the average unit price for the past one month may be calculated and stored in the customer record total file.

(Point management file)
FIG. 3C is an example of a point management file stored in the management device 10. The point management file is given according to the usage record of the service, and points that can be used instead of cash (for example, 1 point is given for every 200 yen, and 1 point can be used as 100 yen instead of cash). Etc.) is a file that stores information about. The point management file shown in FIG. 3C stores the number of available points and the like in association with the customer code. The expiration date may be managed (memorized) in the point management file.

The point management file shown in FIG. 3 is when the points to be managed are points common to all stores of the chain store (points given at each store are added up and can be used at any store). ), But if points are managed individually at each chain store (points given at a certain store can only be used at that store), for example, the store code and customer The number of available points and the like may be stored in association with the code (that is, by store code and customer code).

(Coupon sales record file)
FIG. 4A is an example of a coupon sales record file stored in the management device 10. The coupon sales record file is a file that stores information related to the coupon sales record. The coupon sales record file shown in FIG. 4A stores the sales date (issue date), the coupon type, the purchaser (customer code), and the like in association with the coupon management number. The management device 10 updates the coupon sales record file (adds new information) when the coupon is sold.

The coupon in this embodiment is an electronic coupon, and it is assumed that a plurality of types are prepared for each target product. In addition, the coupon in this embodiment has a plurality of usages as a sales unit, which is a cheap price for the user. For example, in the case of a coupon whose target product is a shirt, the charge (3300 yen) for 11 times of use (the amount of use of 11 shirts (dry)) is sold at the charge (3000 yen) for 10 times of use (3000 yen). Issuance). The coupon in the present embodiment is an electronic coupon as described above, but in the following description, it may be counted as one or two coupons as in the case of a paper coupon.

The coupon management number is information for managing (identifying) the sale (issuance) of coupons in the cleaning system 1. For example, when selling a coupon, the management device 10 assigns (numbers) a unique coupon management number (last two digits of the Christian era-serial number, etc. The example shown in FIG. 4 is the 369th case of 201X). You may. The coupon type is information indicating the type (type) of the coupon for each available target product. The purchaser is information indicating the purchaser of the coupon.

(Coupon usage record file)
FIG. 4B is an example of a coupon usage record file stored in the management device 10. The coupon usage record file is a file that stores information on the coupon usage record for each user (by customer code). The coupon usage record file shown in FIG. 4B is associated with the coupon management number for each customer code, and the purchase date (issue date), coupon type, expiration date, total number of uses, remaining number, and each use. It remembers the results (date of use, number of uses), etc. The management device 10 updates the coupon usage record file (updates the total number of usages, the remaining number, the usage record, etc.) when the coupon is used.

The expiration date is information indicating the expiration date of the coupon (the expiration date common to all 11 coupons). The total number of uses is the total number of uses used each time. The remaining number is information indicating a number that has not been used yet (that is, a number that can be used).

In the present embodiment, the expiration date of the coupon is the same regardless of the number of coupons sold on the same day (that is, the first coupon is the last 11 coupons). Although the expiration date is the same day), the expiration date may be different depending on the number of sheets. As an example, the expiration date of the 1st to 5th sheets out of all 11 sheets is the 28th day (4 weeks) from the sale date, and the expiration date of the 6th to 11th sheets is the 56th day (8 weeks) from the sale date. May be.

Further, in the present embodiment, the sales unit of the coupon is the same regardless of the type of coupon (that is, the target product) (for 11 times of use, that is, all 11 coupons), but the sales unit is set according to the type of coupon. It may be different. As an example, the sales unit may be reduced for high-priced products (see FIG. 7D), such as 11 shirt coupon sales units and 6 sweater coupon sales units.

(Electronic slip file)
FIG. 5 is an example of an electronic slip file stored in the management device 10. The electronic slip file is a file that stores information related to electronic slips showing transaction details related to various services related to cleaning. The electronic slip file shown in FIG. 5 is associated with the slip number, and is associated with the deposit date and time, store code, clerk code, customer code, deposit classification, number of deposit points, total charge, scheduled finish date, delivery completion date, receipt reminder date, and so on. It remembers the update date and time. The management device 10 updates the electronic slip file (adds new information) when the product is deposited, and updates the electronic slip file as appropriate according to the progress of the service or the like.

The slip number is information for identifying an electronic slip in the cleaning system 1. For example, the POS terminal 20 may assign (number) a slip number at the time of product storage. In this embodiment, a serial number (used for cyclic) for each store is assigned as a slip number. Specifically, the upper two digits are "DN", the next two digits are the last two digits of the store code (store-specific number), the next one digit is "-", and the next four digits are serial numbers (0000 to 9999). All 9 digits (including hyphens) of the slip number are used. Therefore, by referring to the slip number without referring to the store code, it is possible to know which store the electronic slip is in the transaction.

The deposit date and time is information indicating the date and time when the product was deposited from the user at the cleaning shop. At the time of product deposit, the date and time when the clerk inputs the information on the POS terminal 20 may be set as the deposit date and time.

The deposit classification is information indicating the deposit method of the product. In the present embodiment, as the product storage method (product reception method), normal store storage (sometimes referred to as normal store reception), speed storage (sometimes referred to as speed reception), and collection storage (referred to as collection reception). (In some cases), locker storage (sometimes called locker reception) is available. The deposit category "1" indicates normal store deposit, the deposit category "2" indicates speed deposit, the deposit category "3 ()" indicates pickup deposit, and the deposit category "4" indicates locker deposit. The parenthesized portion of the deposit category "3 ()" is information (location code) indicating the pickup location in the pickup deposit.

Normal store custody is a method in which a user brings a product to the reception desk of a store, and the clerk and the user face each other to inspect and settle the product and accept it as a custody product. Speed custody means that the user deposits the packaged product (the packaged product) at the reception desk of the store (that is, the clerk and the user face-to-face for inspection and settlement). It is a method to complete the acceptance without doing it). In speed custody, the user writes a membership card (customer code, own name, etc.) together with a bag containing the product (for example, a special bag for speed custody having a pocket for inserting a card may be used). Membership card) is also deposited at the store. The same applies to the case of locker storage, which will be described later. The collection deposit is a method in which the cleaning shop side goes to a predetermined collection place (user's home, convenience store, etc.) and receives the received product as a deposit product. Locker custody means that a user puts a bagged product (a product in a bagged state) into a predetermined locker (see FIG. 18 (A)) (that is, a clerk and a user). This is a method in which acceptance is completed without face-to-face inspection or settlement).

The deposit score is information indicating the score of the deposit product. Information about each product is stored in the stored product information file (see FIG. 6). The total charge is information indicating the total charge of all the deposited products.

The scheduled finish date is information indicating the date when the deposited product is finished (cleaning is completed) and the product can be delivered to the user (the date when the user can receive the product). The scheduled finish date when multiple products are deposited (when the number of deposit points is 2 or more) indicates the date when all the products deposited can be delivered.

The delivery completion date is information indicating the date when the delivery of the product to the user is completed (the date when the user receives the product). The delivery completion date when a plurality of products are deposited indicates the date when the delivery of all the deposited products is completed.

The receipt reminder date is information indicating the date when the user is urged to receive the product. If there are multiple dates for which you are urged to receive the product, you may manage (remember) only the last reminder date as the receipt reminder date, or you can manage each reminder date as the receipt reminder date. May be good. The method of urging the user may be a reminder by a cleaning application, a reminder by e-mail, or a reminder by telephone. In addition, the method of urging may be managed (memorized) together with the date of urging the receipt.

The update date and time is information indicating the date and time when any information of the electronic slip is updated. For example, when there is an update (input) of the delivery completion date, the date and time of the update becomes the update date and time.

(Custody product information file)
FIG. 6 is an example of the stored product information file stored in the management device 10. The custody product information file is a file that stores information about each custody product. The custody product information file shown in FIG. 6 is associated with the custody product number, tag number, product type, processing type, charge, hold category, progress category, scheduled finish date, reservation category, delivery category, scheduled delivery date, It remembers the delivery completion date, update date and time, etc. The management device 10 updates the electronic slip file (adds new information) when the product is deposited, and updates the electronic slip file as appropriate according to the progress of the service or the like.

The custody product number is information for identifying the custody product in the cleaning system 1. For example, the POS terminal 20 or the management device 10 may assign (number) the deposited product number at the time of depositing the product. In the present embodiment, the product number in which the branch number is added to the slip number is used as the custody product number. Specifically, a total of 13 digits (including hyphens) with the upper 9 digits as the slip number, the following 1 digit as "-", and the following 2 digits as the branch number (01 to 99) are used. Therefore, by referring to the deposited product number, it is possible to know which electronic slip the deposited product is. Further, as described above, since the store in which the transaction was made can be specified from the slip number, the product in custody can be known by referring to the product number in custody.

The tag number is information for identifying the deposited product in the cleaning system 1. The tag number is, for example, the number printed on the tag attached to each of the deposited products by the clerk on the POS terminal 20 at the time of product deposit as the tag number of each deposited product. In the present embodiment, as the tag number (the number printed on the tag), the upper two digits are "TG", the following two digits are the last two digits of the store code (store-specific number), and the following one digit is "-". , A total of 9 digits (including hyphens) tag numbers with the following 4 digits serial numbers (0000 to 9999) are used. Therefore, by referring to the tag number, it is possible to know which store's transaction the product is in custody.

The product type is information indicating the type of product (see FIG. 7A). The processing type is information indicating the type of processing (washing, storage, etc.) (see FIG. 7B). The charge is information indicating the charge of the deposited product (see FIG. 7 (D)).

The hold category is information indicating the necessity of holding the progress. In the present embodiment, when the deposited product is a specific product (a product with dirt, fraying, etc., see FIG. 7 (E)), the cleaning factory actually processes (washes, etc.) from the viewpoint of trouble prevention. Before doing this, we ask the user to check the current status of the product (current status of dirt, fraying, etc.). The hold category "0" indicates that hold is not required (no reason for hold), the hold category "1" indicates that hold is required (before user confirmation), and the hold category "2" indicates that hold is not required (user confirmed).

The progress classification is information indicating the progress status. Progress category "1" indicates merchandise deposit, progress category "2" indicates pending, progress category "3" indicates completion of finishing, progress category "4" indicates delivery is possible, and progress category "5" indicates delivery is possible. The delivery schedule is indicated, and the progress category "6" indicates the completion of delivery.

The scheduled finish date is information indicating the date when the deposited product is finished and the product can be delivered to the user. The scheduled finish date in the deposited product information file is the scheduled finish date of each product in custody, whereas the scheduled finish date in the electronic slip file enables delivery of all the deposited products in the electronic slip. The date. That is, the scheduled finish date in the electronic slip file is the latest scheduled finish date of the scheduled finish dates of the deposited products corresponding to the electronic slip shown in the deposited product information file. Further, in the present embodiment, the scheduled finish date is basically calculated based on the product deposit date (reception date) and the required number of days (see FIG. 7 (E)), but the user's specific product is calculated. If the confirmation is delayed, the scheduled finish date is delayed.

The reservation category is information indicating whether or not there is a reservation for delivery of the deposited product. Reservation category "0" indicates no reservation, reservation category "1" indicates reservation available at the store, reservation category "2" indicates reservation available by phone, and reservation category "3" indicates reservation available on the app. Is shown. The contents of the reservation are the delivery date and time and the delivery method. If you make a reservation for delivery when you come to the store and deposit the product (when the deposit category is "1" or "2"), the reservation category will be "1 (reservation available at the store)".

Reservations can be changed. For example, it is possible to change a reservation made at the timing of depositing a product by telephone or by a cleaning application. When the reservation is changed, the reservation classification may store the information at the time of the change. For example, when the reservation made at the timing of depositing the product is changed by telephone, the reservation category "1" before the change by telephone may be updated to [2].

The delivery category is information indicating a delivery method of the deposited product. In the present embodiment, as a delivery method (return method of the custody product), the deposit product is delivered to a normal store (sometimes referred to as normal store return), delivery delivery (sometimes referred to as delivery return), and locker delivery (locker return). (Sometimes called) is prepared. The delivery category "0" indicates undecided, the delivery category "1 ()" indicates normal store delivery, the delivery category "2 ()" indicates delivery delivery, and the delivery category "3" indicates locker delivery. The parenthesized portion of the delivery category "1 ()" is information (store code) indicating the delivery store in the normal store delivery. The parenthesized portion of the delivery category "2 ()" is information (location code) indicating the delivery location (user's home, convenience store, etc.) in the delivery delivery. The parenthesized portion of the delivery category "3 ()" is information (locker number) indicating the locker in the locker delivery.

Normal store delivery (normal store return) is a method of delivering the deposited products at the reception desk of the store. Delivery delivery (delivery return) is a method of delivering the deposited goods at a predetermined delivery place. The locker delivery (locker return) is a method of delivering the deposited goods using a predetermined locker (see FIGS. 18B and 18C).

If there is no delivery reservation (reservation category "0"), the delivery method is undecided (delivery category "0"). On the other hand, when there is a delivery reservation (in the case of reservation categories "1" to "3"), the delivery method is the method specified by the user in the reservation (delivery categories "1" to "3").

The scheduled delivery date is information indicating the scheduled delivery date of the deposited product. If there is no delivery reservation (when the reservation category is "0"), the scheduled delivery date is undecided (for example, blank). On the other hand, when there is a delivery reservation (in the case of reservation categories "1" to "3"), the scheduled delivery date is the date specified by the user in the reservation.

Even if there is no delivery reservation (when the reservation category is "0"), it is possible to deliver the product to the regular store (return to the regular store) after the scheduled finish date. That is, as a matter of course, the user can suddenly go to the store and receive the product after the scheduled finish date without any contact.

The delivery completion date is information indicating the date when the delivery of the product to the user is completed (the date when the user receives the product). The delivery completion date in the deposited product information file is the delivery completion date of each deposited product, while the delivery completion date in the electronic slip file is the date when the delivery of all the deposited products in the electronic slip is completed. Is. That is, the delivery completion date in the electronic slip file is the latest delivery completion date among the delivery completion dates of the deposited products corresponding to the electronic slip shown in the deposited product information file.

The update date and time is information indicating the date and time when any information of the deposited product was updated. For example, when there is an update (input) of the delivery completion date, the date and time of the update becomes the update date and time.

(Product type file)
FIG. 7A is an example of a product type file stored in the management device 10. The product type file shown in FIG. 7A stores the product type and the like in association with the product type. The POS terminal 20 may receive the product type file from the management device 10 and store it.

(Store file)
FIG. 7B is an example of a store file stored in the management device 10. The store file shown in FIG. 7B stores a store name, a location (address), a location (latitude / longitude), and the like in association with the store code. The POS terminal 20 may receive the store file from the management device 10 and store it.

(Processing type file)
FIG. 7C is an example of a processing type file stored in the management device 10. The processing type file shown in FIG. 7C stores washing, storage, etc. in association with the processing type. The POS terminal 20 may receive the processing type file from the management device 10 and store it.

(Service basic file)
FIG. 7D is an example of a service basic file stored in the management device 10. The service basic file shown in FIG. 7D stores charges, required days, and the like in association with product types and processing types. The POS terminal 20 may receive the service basic file from the management device 10 and store it.

(Specific product management file)
FIG. 7E is an example of a specific product management file stored in the management device 10. As described above, in the present embodiment, when the custody product is a specific product (product with dirt, fraying, etc.), the user can see the current state of the product from the store side (or the cleaning factory side) from the viewpoint of trouble prevention. I have you confirm it. In particular, in the case of speed custody or locker custody, it is not possible to inspect the product together with the user at the time of product custody, so it is important to first ask the user to confirm the current situation from the viewpoint of trouble prevention.

The specific product management file shown in FIG. 7 (E) is associated with the custody product number (in the specific product management file, the custody product number of the custody product, which is actually a specific product, because the specific product is managed). It stores the defective category (sometimes called abnormal category), confirmation image, coping method, confirmation request date and time, confirmation date and time, and so on. The POS terminal 20 may store the specific product management file in place of or in addition to the management device 10.

The defect classification is information indicating the content of the defective part that needs to be confirmed by the user. For example, the defective category "1" indicates dirt, the defective category "2" indicates a stain, the defective category "3" indicates fraying, the defective category "4" indicates a button crack, and the defective category "5" indicates a button. Indicates disengagement (button drop).

The confirmation image is information (for example, URI; Uniform Resource Identifier) indicating a storage location of an image (image data such as a photograph or an illustration; see FIG. 8) indicating a defective portion (location, degree, etc.). The confirmation image may be generated on the store side (for example, POS terminal 20) (imaging, scanning a handwritten template for each product, etc.), or generated at a cleaning factory (for example, factory terminal 40). May be good. The confirmation image generated as described above is transmitted from the management device 10 to the user terminal 50 as a request for confirming the current status. For example, it is confirmed at the store whether or not the deposited product is a specific product, and if it is a specific product, the POS terminal 20 generates a confirmation image, and the management device 10 confirms that it is generated by the POS terminal 20. The image may be received and transmitted to the user terminal 50. Further, for example, it is confirmed at the cleaning factory whether or not the deposited product is a specific product, and if it is a specific product, the factory terminal 40 generates a confirmation image, and the management device 10 is performed at the factory terminal 40. The generated confirmation image may be received and transmitted to the user terminal 50.

A cleaning application may be used to request confirmation of the current situation (a confirmation image may be displayed on the screen of the cleaning application, etc.), or an e-mail may be used (confirmation by e-mail). You may attach an image etc.).

The user terminal 50 displays the confirmation image received from the management device 10 and accepts the input of the user who confirmed the image. For example, the user terminal 50 accepts an input regarding confirmation that the deposited product has a defective portion and an input regarding a coping method described later. Subsequently, the user terminal 50 transmits the input information from the user to the management device 10. The confirmation image shown in FIG. 8 is an image of an illustration showing that there is a stain on the right abdomen of the deposited product (shirt) and the button on the right sleeve is released. Words such as "stain" and "button off" are, for example, input by a store clerk or the like (text input or selection from a plurality of candidate words). Further, the image of the defective portion and the above wording can be enlarged by touching, for example, on the user terminal 50 or the like.

The coping method is a coping method for a defective part designated (or selected) by the user. For example, when the content of the defective portion is a stain (in the case of the defect category “2”), whether or not to remove the stain is performed. The confirmation request date and time is information indicating the date and time when the user is requested to confirm the current status of the specific product. The confirmation date and time is information indicating the date and time when the current status confirmation by the user is completed.

The configuration of the specific product management file is not limited to the configuration shown in FIG. 7 (E). For example, the specific product management file shown in FIG. 7 (E) stores one set of defective categories and countermeasures for one stored product (consigned product number), but two or more sets of defective categories and countermeasures. You may remember. For example, in the case of the shirt shown in FIG. 8, the confirmation request date and time, the confirmation image, the defect classification "2 (stain)" of the first defective part, and the countermeasure for the first defective part are associated with the deposited product number. Method, confirmation date and time for the first defective part, defect classification "5 (button off)" for the second defective part, coping method for the second defective part, confirmation date and time for the second defective part, etc. You may remember. The shirt shown in FIG. 8 is an example of a custody product having a plurality of defective parts having different defective categories, but a custody product having a plurality of defective parts having the same defective category (for example, two places of a collar and an arm). The same applies to shirts, etc. that have stains on them. In addition, the specific product management file may store the date and time when the current status confirmation is completed for each defective part as described above, or the current status confirmation is completed for all defective parts (for the last one) 1 You may memorize one date and time. Further, if the user can visually recognize all the defective parts of a certain deposited product, there is one confirmation image related to the deposited product (for example, one image that can accept operations such as rotation like a CAD image, etc. ), Or two or more.

In addition, when there are multiple defective parts (regardless of the difference in the defective category) in one product, the user specifies each defective part (touch, etc.) on the confirmation image, and for each defective part. You may be able to specify the coping method. For example, in the case of the shirt shown in FIG. 8, a selection screen is displayed in which options for coping with the stain are provided based on the user touching the area of the stain, and the user gives the shirt via the selection screen. Accepts the selection of the coping method for the stain, and then displays the selection screen with the option of the coping method for the button off based on the user touching the button off area, and the user via the selection screen. May accept the selection of the coping method for the button coming off. In addition, a charge (for example, a stain removal charge) according to each coping method presented as an option may be displayed for each option. In addition, in order to efficiently respond to individual inquiries from users to stores, etc. regarding specific products, the product number in custody is displayed on the user terminal 50 (for example, it is displayed in the vicinity of the confirmation image and the confirmation image is displayed. It may be displayed on the screen, etc.). In addition, in order to prevent communication errors at the time of inquiries and further improve efficiency, a number shorter than the deposited product number may be used. For example, an inquiry number (a number having a system simpler than the stored product number) that can uniquely identify each specific product is stored in the specific product management file, and the inquiry number is displayed on the user terminal 50 (for example, the above). (Displayed as).

As described above, it is used, for example, to notify the user that there is an abnormality (dirt, fraying, etc.) in the deposited product using a confirmation image before actually performing the treatment (washing, etc.) at the cleaning factory. It is less likely that a person will have trouble making a complaint that an abnormality has occurred after depositing the product. In addition, the user can easily grasp the current situation and examine and specify the coping method by looking at the confirmation image.

Subsequently, the processing at the time of product storage by the cleaning system 1 will be described with reference to FIGS. 9 to 12. In the description of FIGS. 9 to 12, the user terminal 50 is assumed to be a smartphone.

FIG. 9 is a flowchart showing an example of the operation at the time of product storage. Specifically, the flowchart shown in FIG. 9 shows an example of an operation in the case of depositing a product from a user (member) who has visited a store (cleaning store) (that is, in the case of a normal store deposit). The left side of FIG. 9 shows the operation of the user terminal 50, the center shows the operation of the POS terminal 20, and the right side shows the operation of the management device 10.

10 to 12 are examples of various screens displayed on the user terminal 50. Specifically, FIG. 10 shows a membership card screen, FIG. 11 shows a slip list screen, and FIG. 12 shows a slip detail screen (sometimes referred to as a deposit slip screen or an electronic deposit slip). In the description of FIGS. 9 to 12, it is assumed that the cleaning application executed on the user terminal 50 (smartphone) displays the above screens (membership card screen, slip detail screen, slip list screen).

Step S10 of FIG. 9: The user terminal 50 displays a membership card screen as shown in FIG. 10 on a display unit (touch panel). The membership card screen may be the initial screen of the cleaning application. That is, the membership card screen may be the screen that is first displayed on the display unit when the cleaning application is activated on the user terminal 50. The user terminal 50 may display the membership card screen stored by itself on the display unit, or may acquire the membership card screen from the management device 10 and display it on the display unit.

When the membership card screen is acquired from the management device 10 and displayed on the display unit, the user terminal 50 may transmit the application communication identification information (or the application user identification information) to the management device 10. Good. That is, the user terminal 50 may acquire the membership card screen from the management device 10 and display it on the display unit by transmitting the application communication identification information (or the application user identification information) to the management device 10. .. The management device 10 refers to the customer master file, identifies the user (customer code) based on the application communication identification information (or application user identification information) acquired from the user terminal 50, and uses the specified user. The membership card screen of the person may be transmitted to the user terminal 50.

On the membership card screen shown in FIG. 10, rank information, point information (number of available points), barcode G11, deposit slip icon G12, and the like are displayed. The barcode G11 is a barcoded version of the customer code. The barcode G11 displayed on the membership card screen of a certain user may be generated by the management device 10 based on the customer code of the user. For example, the management device 10 assigns (numbers) a customer code at the time of membership registration, generates a barcode based on the assigned customer code, and stores it as a barcode to be displayed on the membership card screen of the user. You may.

The "membership card," "deposit slip," "notice," "coupon," and "questionnaire" in the bottom row of the membership card screen indicate the type of screen currently being displayed. The same applies to the slip list screen shown in FIG. 11 and the bottom row of the slip detail screen shown in FIGS. 12, 14, and 27. In addition, the slip list screen and slip details screen are classified as "receipt slip" when the screens are classified into five, "membership card", "receipt slip", "notice", "coupon", and "questionnaire". Both when the list screen is displayed (FIG. 11) and when the slip details screen is displayed (FIG. 12, FIG. 14, FIG. 27), the "deposit slip" is used.

Step S11: The POS terminal 20 reads the barcode on the membership card screen by the operation (operation) of the clerk. As a result, the POS terminal 20 recognizes the customer code of the user who visited the store.
Step S12: The POS terminal 20 transmits the customer code recognized by reading the barcode to the management device 10.

Step S13: The management device 10 receives the customer code from the POS terminal 20.
Step S14: The management device 10 extracts the customer information corresponding to the customer code received in step S13 from the customer master file or the like.
Step S15: The management device 10 transmits the customer information extracted in step S14 to the POS terminal 20.

Step S16: The POS terminal 20 receives the customer information from the management device 10.
Step S17: The POS terminal 20 displays the customer information received in step S16 on the display unit 25.

The POS terminal 20 may display a registration screen (not shown) on the display unit 25 based on the receipt of the customer information in step S16, and may display the customer information on the registration screen in step S17. Alternatively, the POS terminal 20 displays a customer information display screen (not shown) different from the registration screen on the display unit 25 based on the customer information received in step S16, and on the customer information display screen in step S17. Customer information may be displayed on.

The customer information displayed by the POS terminal 20 in step S17 may be a part of the information stored in the customer master file or the like. In other words, the POS terminal 20 may display a part of the information stored in the customer master file or the like. Further, in step S14, the management device 10 may extract only the information displayed by the POS terminal 20 in step S17.

When the POS terminal 20 stores the customer information displayed in step S17, it is not necessary to make an inquiry to the management device 10 (that is, the processes in steps S12 to S16 may be omitted).

Step S18: The POS terminal 20 registers the deposited product by the operation of the clerk. Specifically, for example, the POS terminal 20 accepts input of information (product type, processing type) regarding each deposited product, a tag number of a tag attached to each deposited product, and the like on the registration screen. When the customer information is displayed on the customer information display screen instead of the registration screen in step S17, after the registration screen is displayed by the operation of the clerk, the information (product type, processing type) related to each custody product is displayed. It also accepts input such as the tag number of the tag attached to each item in custody.

Step S19: The POS terminal 20 displays the scheduled finish date. Specifically, the POS terminal 20 acquires the required number of days for each of the products in custody with reference to the basic service file, and calculates and calculates the expected finish date of each of the products in custody based on the required number of days for each of the acquired products. The scheduled finish date of each of the deposited products is displayed on the display unit 25. In addition, the POS terminal 20 replaces or in addition to the scheduled finish date of each of the deposited products, and the latest scheduled finish date of the scheduled finish dates of each of the deposited products (that is, the scheduled finish date of all the deposited products). May be displayed on the display unit 25.

In step S19, when the POS terminal 20 does not store the basic service file, it is necessary to inquire the management device 10 storing the basic service file for the required number of days for each of the deposited products. When 20 stores the service basic file, the above inquiry is unnecessary.

Step S20: The POS terminal 20 setstles the price. Specifically, the POS terminal 20 acquires the charges for each of the deposited products by referring to the service basic file, calculates the total charge by totaling the charges for each of the acquired products, and charges for each of the deposited products. And the total charge is displayed on the display unit 25. Subsequently, the POS terminal 20 recognizes the deposit amount by the operation of the clerk (input of the number of deposits according to the deposit amount), and calculates the change amount from the total charge and the deposit amount. Then, the POS terminal 20 displays the deposit amount and the change amount on the display unit 25 (the payment is completed). The clerk confirms the change amount displayed on the display unit 25, takes out the change, and hands it to the user.

In step S20, when the POS terminal 20 does not store the basic service file, it is necessary to inquire the management device 10 storing the basic service file for the charge of each of the deposited products, but the POS terminal 20 If the service basic file is stored, the above inquiry is unnecessary.

Further, in step S20, when the POS terminal 20 is equipped with an automatic change ticket machine (or when the automatic change ticket machine is connected to the POS terminal 20), the POS terminal 20 has a total charge, etc. Is displayed on the display unit 25, the deposit amount is recognized by the operation of the clerk (the deposit is inserted into the coin slot of the automatic change ticket machine), and the change amount is calculated from the total charge and the deposit amount. Then, the POS terminal 20 displays the deposit amount and the change amount on the display unit 25, and discharges the change to the money discharge port of the automatic change ticket machine (the payment is completed).

In step S20, the POS terminal 20 prints and issues a slip (a receipt slip in FIG. 37, a factory copy in FIG. 38) and the like.

Step S21: The POS terminal 20 transmits the information acquired up to step S20 to the management device 10 as transaction information at the time of product deposit by the operation of the clerk. For example, the POS terminal 20 has a slip number, a deposit date and time, a store code, a clerk code, a customer code, a deposit category (specifically, a deposit category "1 (normal store deposit)"), a tag number of each deposit product, and a product. Transaction information including the type, processing type, and the like is transmitted to the management device 10. The slip number is assigned (numbered) by the POS terminal 20. The store code and the clerk code are stored in the storage unit (RAM 23, hard disk 24) of the POS terminal 20. The clerk code is stored in the storage unit of the POS terminal 20 by the operation of the clerk (for example, inputting the number of the clerk code, reading the clerk card by a card reading device (not shown), etc.).

Although the number of deposit points is stored in the electronic slip file (see FIG. 5), the management device 10 is based on the number of deposit product information (for example, the number of tag numbers) transmitted from the POS terminal 20. It is possible to recognize the number of deposit points. Therefore, the POS terminal 20 does not have to transmit the number of deposit points to the management device 10. That is, the POS terminal 20 may transmit transaction information including the number of deposit points, or may transmit a transaction not including the number of deposit points. Similarly, the POS terminal 20 may transmit transaction information including the total charge, or may transmit the transaction not including the total charge.

Further, although the stored product number is stored in the stored product information file (see FIG. 6), the stored product number can be assigned (numbered) on the management device 10 side based on the slip number and the number of stored points. is there. Therefore, it is not always necessary for the POS terminal 20 side to assign the deposited product number to each deposited product and transmit it to the management device 10. That is, the POS terminal 20 may transmit transaction information including the custody product number of each custody product, or may transmit a transaction not including the custody product number of each custody product.

In addition, the information regarding the reservation for delivery (reservation classification, delivery classification) is stored in the stored product information file (see FIG. 6), but by step S20, the clerk inputs the delivery (corresponding to the delivery classification). When there is an input of information), the POS terminal 20 transmits transaction information including input information regarding delivery to the management device 10.

In addition, information about the specific product (holding classification of the custody product information file, defective classification of the specific product management file, etc.) is stored in the custody product information file (see FIG. 6) and the specific product management file, but up to step S20. In the meantime, when the clerk inputs the specific product, the POS terminal 20 transmits the transaction information including the input information about the specific product to the management device 10. When the POS terminal 20 transmits transaction information including input information about a specific product to the management device 10, the POS terminal 20 further manages information indicating a defective portion (an image as shown in FIG. 8). It may be transmitted to the device 10 (the transmission is unnecessary when the management device 10 prepares information indicating a defective portion).

Step S22: The management device 10 receives the transaction information at the time of product deposit from the POS terminal 20.
Step S23: The management device 10 updates various files based on the transaction information received in step S22. Specifically, the management device 10 adds new slip number information (record) to the electronic slip file, and adds new deposit product number information (record) to the deposited product information file. When the management device 10 receives the transaction information including the input information about the specific product, the management device 10 also updates the specific product management file.

Step S24: The management device 10 updates the slip list screen (screen information so as to add a slip) based on the transaction information received in step S22 (that is, referring to various files updated in step S23). To update).

Step S25: The management device 10 generates a slip detail screen (generates screen information of the slip to be added) based on the transaction information received in step S22 (that is, referring to various files updated in step S23). To do).

Step S26: The management device 10 transmits the screen information of the slip list screen updated in step S24 and the screen information of the slip detail screen generated in step S25 to the user terminal 50.

Step S27: The user terminal 50 receives the screen information from the management device 10 and stores the received screen information in the storage unit. Then, the flowchart of FIG. 9 ends.

Since it takes time to attach a tag to each item under custody, when the work is postponed, the input of the tag number in step S18 is also postponed. Since it is necessary to transmit the transaction information including the tag number to the management device 10 in step S21, the processing of step S21 is also postponed. That is, in the above-mentioned processes of steps S10 to S27, the processes up to step S20 (in the process of step S18, the process ends once with the input of the tag number held and proceeds to step S19), and immediately proceeds to step S21. First, after executing the remaining processing (input of the tag number) in step S18, the process may proceed to the processing after step S21.

When the deposit slip icon G12 is operated (tapped or the like) on the membership card screen shown in FIG. 10, the user carrying end 50 displays a slip list screen as shown in FIG. On the slip list screen, a list of slips in all stores is displayed.

Further, in the slip list screen shown in FIG. 11, when the electronic slip column G21 in the third row from the top is operated, the user terminal 50 displays the slip detail screen as shown in FIG. The slip details screen corresponds to a conventional receipt and receipt. On the slip detail screen, detailed information of the slip operated on the slip list screen is displayed.

At the time of depositing the product, the screen information of the slip list screen updated in step S24 or the screen information generated in step S25 is generated when the user operates without performing the processes of steps S26 and S27 in FIG. The screen information of the slip detail screen may be transmitted from the management device 10 to the user terminal 50.

In the slip details screen, "in custody" corresponds to the progress categories "1" to "5" of the custody product information file (FIG. 6), and indicates that it is in the state before delivery. “Delivered” corresponds to the progress category “9” of the deposited product information file (FIG. 6), and indicates that the product has been delivered. If there are a plurality of products, the user terminal 50 may simply be arranged in the order of the scheduled finish date, but if "in deposit" and "delivered" are mixed, "O" You may give priority to the products that are "in custody". In the example shown in FIG. 12, the "in custody" product (product in column G34 and column G35) is displayed above the "delivered" product (product in column G36). In addition, "delivered" products (products in column G36) are grayed out. If the products are arranged in the order of the scheduled finish dates, the products in the column G36 are on the upper side of the products in the columns G34 and G35. The back icon G31 is a button for returning to the immediately preceding screen (slip list screen (FIG. 11)).

According to the above, the user grasps the outline of the entire transaction (list of slips) on the slip list screen (FIG. 11), and confirms the details of each transaction (each slip) on the slip details screen (FIG. 12). Can be done.

The deposited products are delivered to the cleaning factory for cleaning. When the cleaning is completed, the operator inputs the information that the product is finished into the factory terminal 40 and transmits it to the management device 10. The management device 10 that has received the information that the product has been finished updates the progress classification of the deposited product information file (FIG. 6) (specifically, updates to "3 (finished completion)"). In addition, the products that have been cleaned are delivered to the store. When the product arrives at the store, the clerk inputs the information that the product has arrived at the store into the POS terminal 20 and transmits the information to the management device 10. The management device 10 that has received the information that the product has arrived at the store updates the progress classification of the deposited product information file (specifically, updates to "4 (delivery possible)"). Further, when the delivery of the product is completed, the clerk inputs the information to the effect that the delivery of the product is completed to the POS terminal 20 and transmits the information to the management device 10. The management device 10 that has received the information that the delivery of the product has been completed updates the progress classification of the deposited product information file (specifically, updates to "9 (delivery completed)").

In addition, when the current status confirmation by the user has not been completed for the specific product, the progress classification of the deposited product information file (Fig. 6) is "2 (pending)", and when the current status confirmation by the user is completed. , The management device 10 updates the progress classification (specifically, updates to "1 (goods deposit)"). Further, in the state of accepting the reservation for delivery of the product from the user, the progress classification is "5 (with delivery reservation)", and when the delivery of the product is completed, the management device 10 updates the progress classification ( Specifically, it will be updated to "9 (delivery)").

In the example shown in FIG. 12, there are two types of information indicating the progress status, "in deposit" and "delivered", but the information indicating the progress status does not have to be two types. As an example, there may be four types, "before finishing", "finished", "deliverable", and "delivered". "Before finishing" corresponds to the progress category "1" or "2", and indicates that the state is before finishing in the factory. "Finished" corresponds to the progress category "3" and indicates that the finished state is in the factory. "Delivery possible" corresponds to the progress category "4" and indicates that the delivery is possible. "Delivered" corresponds to the progress category "9" and indicates that the state has been delivered. Further, as another example, "pending" indicating that the cleaning work is in a suspended state may be displayed corresponding to the progress category "2". Further, "Delivery reservation in progress" indicating that the delivery reservation is being accepted may be displayed corresponding to the progress category "5". In the case of returning the locker, for example, "Locker return reservation in progress" may be displayed. When displaying the progress status related to the reservation such as "Reservation for delivery" or "Reservation for return of locker", the reservation date may be further displayed.

Subsequently, the processing at the time of product delivery by the cleaning system 1 will be described with reference to FIGS. 13 to 16. In the description of FIGS. 13 to 15, the user terminal 50 is assumed to be a smartphone. On the other hand, in the explanation of FIG. 16, the user terminal 50 does not necessarily have to be a portable terminal.

FIG. 13 is a flowchart showing an example of the operation at the time of product delivery. Specifically, the flowchart shown in FIG. 13 shows an example of an operation when the product is delivered to the user who has visited the store (that is, in the case of normal store delivery). The left side of FIG. 13 shows the operation of the user terminal 50, the center shows the operation of the POS terminal 20, and the right side shows the operation of the management device 10. FIG. 14 is an example of a slip detail screen (a deposit slip screen, an electronic deposit slip). 15 and 16 will be described later.

Step S30 of FIG. 13: The user terminal 50 displays a slip detail screen on a display unit (touch panel). That is, the user terminal 50 displays the slip list screen by operating the deposit slip icon G12 on the membership card screen, and the desired slip field is operated (selected) on the slip list screen. , The slip detail screen of the desired slip is displayed.

Step S31: The user terminal 50 accepts the selection of the delivered product on the slip details screen. Specifically, the user terminal 50 selects a product in the operated column by operating (tapping or the like) the product column on the slip detail screen. In addition, the user terminal 50 highlights the product in the operated column (the column of the selected product). The detailed slip screen shown in FIG. 14 shows that the product column G33 at the top is selected. Even if the "delivered" product column (column G36 in FIG. 14) is operated, the product cannot be selected (the display remains grayed out).

When the selection completion icon G32 is operated after the selection of one or more products, the process proceeds to step S32 (that is, the selection of the delivered product is completed).

The user terminal 50 can select products in different slips at once. For example, when the user terminal 50 selects one or more products on the slip list screen of a certain slip by the user's operation, and then the return icon G31 is operated without the selection completion icon G32 being operated. , Display the slip list screen. Subsequently, the user terminal 50 displays the slip detail screen of another slip from the slip list screen according to the operation of the user, and after selecting one or more products on the slip detail screen of the other slip. , When the selection completion icon G32 is operated, one or more products in the first slip and one or more products in the next slip are selected at once.

Step S32: The user terminal 50 generates a barcode capable of identifying the user and the selected product (delivery desired product) selected by the user. Specifically, the user terminal 50 generates a bar code in which the customer code and the tag number of each product selected in step S31 are bar-coded.
Step S33: The user terminal 50 displays the barcode generated in step S32 on the display unit.

Step S34: The POS terminal 20 reads the bar code displayed on the display unit of the user terminal 50 by the operation (operation) of the clerk.
Step S35: The POS terminal 20 identifies the user and the selected product selected by the user from the barcode read in step S34. Specifically, the customer code and the tag number of each selected product are specified.

Step S36: The POS terminal 20 prints and issues a list of desired products to be delivered by the printing unit 27. Specifically, the POS terminal 20 issues a list of desired products to be delivered with the tag numbers of each product printed on them. In addition to the tag number of each product, the POS terminal 20 may issue a list of desired products to be delivered with the customer code printed on them.

In addition, the store clerk brings the list of desired products to be delivered issued in step S34 to the backyard where the stored products are stored, and while checking the list of desired products to be delivered, searches for the desired products to be delivered to the user. deliver.

Step S37: The POS terminal 20 registers the completion of delivery by the operation of the clerk. The registration of the completion of delivery may be performed by the cleaning system 1 as long as it can identify which of the deposited products has been delivered. As an example, the POS terminal 20 displays a predetermined screen having a confirmation button corresponding to each deliverable product (or each desired delivery product), and the clerk operates (touches) the confirmation button on the predetermined screen. You may accept it.

Step S38: The POS terminal 20 transmits the information acquired up to step S20 to the management device 10 as transaction information at the time of product delivery by the operation of the clerk. For example, the POS terminal 20 includes a delivery date and time, a store code, a clerk code, a customer code, a delivery category (specifically, a delivery category "1 (normal store delivery)"), a tag number of each delivered product, and the like. The information is transmitted to the management device 10. As described above, the store code and the clerk code are stored in the storage unit (RAM 23, hard disk 24) of the POS terminal 20.

Step S39: The management device 10 receives the transaction information at the time of product delivery from the POS terminal 20.
Step S40: The management device 10 updates various files based on the transaction information received in step S39. For example, the management device 10 updates the progress classification of the corresponding product in the product information file (specifically, updates to "9 (delivery completed)"), inputs the delivery completion date, and updates the update date and time. Further, the management device 10 inputs the delivery completion date in the electronic slip file when the delivery of all the deposited products in the same slip is completed (when the progress category "9" is set for all the products). , Update the update date and time.

Step S41: The management device 10 updates the slip list screen based on the transaction information received in step S39 (that is, with reference to various files and the like updated in step S40). If the information displayed on the slip list screen does not change (for example, because there are products that have not been delivered in the slip, the entire slip is displayed as being in custody). , The management device 10 does not update the slip list screen.

Step S42: The management device 10 updates the slip detail screen based on the transaction information received in step S39 (that is, with reference to various files and the like updated in step S40). When the delivery of all the products in the slip detail screen is completed, the slip detail screen may be deleted (the screen information of the slip may be deleted).

Step S43: The management device 10 transmits the screen information of the slip list screen updated in step S41 and the screen information of the slip detail screen updated in step S42 to the user terminal 50.

Step S44: The user terminal 50 receives the screen information from the management device 10 and stores the received screen information in the storage unit. Then, the flowchart of FIG. 13 ends.

When the product is delivered, the screen information of the slip list screen updated in step S41 and the screen information updated in step S42 when the user operates without performing the processes of steps S43 and S44 of FIG. The screen information of the slip detail screen may be transmitted from the management device 10 to the user terminal 50.

In the cleaning system 1, when the product is delivered, as shown in the flowchart of FIG. 13, the POS terminal 20 reads the barcode generated by the user terminal 50, so that the list of desired products to be delivered can be easily printed and issued. It becomes possible and business efficiency is improved.

In particular, the cleaning system 1 is effective when a user who wishes to deliver some of the plurality of deliverable products visits the store. That is, for example, in the technique of Patent Document 1, when the above-mentioned user visits the store, the tag number is used to identify the desired product to be delivered or to search for the desired product from the backyard according to the verbal instruction of the user. It is necessary to replace it with memo paper, which significantly reduces work efficiency. On the other hand, in the cleaning system 1, if the user presents a barcode on the user terminal 50, a list of desired products to be delivered can be obtained even when some products are desired to be delivered as well as all products. Is output, so there is no need for verbal instructions or memos from the user, improving work efficiency.

Further, in the cleaning system 1, when the product is delivered, as shown in the flowchart of FIG. 13, the POS terminal 20 reads the barcode generated by the user terminal 50, so that the user who wishes to deliver the product actually visits the store. You can check if you are visiting the store.

In addition, since printing and issuing of the product list desired to be delivered and confirmation of visit to the store are realized by a common process (a common process of generating a barcode and reading the generated barcode), for example, based on the list of desired products to be delivered. After finding the product, the inefficient situation that the user who should deliver the product did not actually come to the store does not occur.

FIG. 15 is a flowchart showing an example of another operation at the time of product delivery. The flowchart shown in FIG. 15 is a replacement of a part (broken line A) of the flowchart shown in FIG. Specifically, in order to confirm the visit to the store, the barcode is used in the flowchart (dashed line A part) shown in FIG. 13, but the one-time password (part of the broken line A) shown in FIG. For example, it is different in that it uses a character string of several digits.

Step S132 of FIG. 15: The user terminal 50 generates a one-time password (OTP) following step S31 of FIG. For example, the user terminal 50 generates a one-time password composed of numbers having an arbitrary number of digits (for example, two digits). It is assumed that the cleaning application installed on the user terminal 50 is equipped with a random number generator.

Step S133: The user terminal 50 transmits information that can identify the user, information that can identify the selected product (delivery desired product) selected by the user, and OTP to the management device 10. Specifically, the user terminal 50 transmits the customer code, the tag number of each product selected in step S31 (see FIG. 13), and the OTP generated in step S132 to the management device 10.
Step S134: The management device 10 receives and stores information that can identify the user, information that can identify the selected product (delivery desired product) selected by the user, and OTP from the user terminal 50. Specifically, the management device 10 receives and stores the customer code, the tag number of each product, and the OTP from the user terminal 50.

Step S135: The user terminal 50 displays the OTP (for example, “18” or the like) generated in step S133 on the display unit. The user informs the clerk of the OTP displayed on the display unit of the user terminal 50. The method of transmitting the OTP to the clerk is, for example, a method of verbally communicating the OTP to the clerk, a method of showing the OTP displayed on the display unit to the clerk, and the like.

Step S136: By the operation of the clerk, the POS terminal 20 acquires the OTP displayed on the display unit of the user terminal 50. As an example, the POS terminal 20 may display a predetermined screen having an OTP input field and accept an OTP (OTP transmitted from the user) input to the input field by a clerk.
Step S137: The POS terminal 20 transmits the OTP acquired in step S136 to the management device 10 by the operation of the clerk.
Step S138: The management device 10 receives and stores the OTP from the POS terminal 20.

Step S139: The management device 10 collates the two OTPs. That is, the management device 10 determines whether or not the OTP received from the user terminal 50 in step S134 and the OTP received from the POS terminal 20 in step S138 match. If they match, the process proceeds to step S140, but if they do not match, the process ends.
Step S140: The management device 10 transmits information (specifically, a tag number of each product) that can identify the selected product (delivery desired product) received in step S134 to the POS terminal 20.

Step S141: The POS terminal 20 receives information (specifically, a tag number of each product) that can identify the selected product (delivery desired product) from the management device 10.

According to the flowchart shown in FIG. 15, the management device 10 collates the OTP acquired directly from the user terminal 50 with the OTP acquired via the POS terminal 20, and the user who desires delivery actually collates the OTP. We are confirming that you are visiting the store. That is, in step S136, the POS terminal 20 has acquired the OTP displayed on the display unit of the user terminal 50 by the operation of the clerk, but the step is because the user actually visits the store. Since the processing of S136 becomes possible (because the processing of step S136 is impossible unless the user actually visits the store), the visit confirmation is surely performed.

If the user selects the desired product to be delivered before coming to the store, the user terminal 50 transmits the OTP or the like to the management device 10, so that the management device 10 sends the OTP from the user terminal 50 of the user before coming to the store. Will get. On the other hand, the management device 10 cannot acquire the OTP from the POS terminal 20 until the user visits the store. Therefore, if the user selects the desired product to be delivered before coming to the store, the management device 10 stops the process after acquiring the OTP or the like from the user terminal 50 (after executing the process of step S137). become. In order to deal with this, for example, in step S133, the user terminal 50 transmits the OTP or the like to the management device 10 when there is an operation by the user, and manages the OTP or the like when there is no operation by the user. It may not be transmitted to the device 10. Further, for example, when the management device 10 does not execute the process of step S138 within a predetermined period (for example, 5 minutes) after executing the process of step S134 (after receiving the OTP or the like from the user terminal 50) (POS terminal 20). If the OTP is not received from), the process may be terminated.

FIG. 16 is a flowchart showing an example of another operation at the time of product delivery. The flowchart shown in FIG. 16 is a replacement of a part (broken line A) of the flowchart shown in FIG. In the case of replacing a part of the flowchart shown in FIG. 13 with the flowchart shown in FIG. 16 (that is, the flowchart in which the flowchart shown in FIG. 13 (excluding a part) and the flowchart shown in FIG. 16 are combined). ), The user terminal 50 does not have to be a portable terminal such as a smartphone (that is, the user terminal 50 may be, for example, a smartphone or a personal computer installed at home or the like. Good).

Step S232 of FIG. 16: Following step S31 of FIG. 13, the user terminal 50 manages information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user. It is transmitted to the device 10. Specifically, the user terminal 50 transmits the customer code and the tag number of each product selected in step S31 (see FIG. 13) to the management device 10.
Step S233: The management device 10 receives information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user from the user terminal 50. Specifically, the management device 10 receives the customer code and the tag number of each product from the user terminal 50.

Step S234: The management device 10 transmits information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user to the POS terminal 20. Specifically, the management device 10 transmits the customer code and the tag number of each product received in step S233 to the POS terminal 20.
Step S235: The POS terminal 20 receives information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user from the management device 10. Specifically, the POS terminal 20 receives the customer code and the tag number of each product from the management device 10.

According to the flowchart shown in FIG. 16, the list of desired products to be delivered can be printed and issued before the user visits the store (that is, the delivered products can be searched from the backyard before the user visits the store). , The waiting time of the user in the store can be shortened. In addition, the clerk should put the products found in the backyard in a bag and put them together so that the waiting time for the user can be further shortened (it is recommended to immediately know who the product will be handed over). Good). The example shown in FIG. 16 is a normal store delivery (delivery category “1”) according to the reservation category “3 (reservation available (cleaning application)).

FIG. 17 is a flowchart showing an example of another operation (operation when the store mobile terminal 30 is used) at the time of product delivery. The flowchart shown in FIG. 17 is a replacement of a part (broken line B) of the flowchart shown in FIG. The center of FIG. 17 shows the operation of the POS terminal 20, and the right side shows the operation of the store mobile terminal 30.

Step S336 of FIG. 17: The POS terminal 20 has information that can identify the selected product (specifically, step S235 of FIG. 15 or step S235 of FIG. 16) following step S35 of FIG. The tag number of each product) is transmitted to the store mobile terminal 30.

Step S337: The store mobile terminal 30 receives information (specifically, a tag number of each product) that can identify the selected product from the POS terminal 20.
Step S338: The store mobile terminal 30 displays information (specifically, a tag number of each product) that can identify the selected product received in step S337 on the display unit. For example, the same information as the list of desired products to be delivered (see S36 in FIG. 13) printed and issued by the POS terminal 20 may be displayed on the display unit.

According to the flowchart shown in FIG. 16, information similar to the list of desired delivery products printed and issued by the POS terminal 20 in the cleaning system 1 is displayed on the display unit of the store mobile terminal 30 that can be brought into the backyard. Therefore, the work efficiency is improved as in the cleaning system 1.

(Sales promotion activities)
In the above embodiment, sales promotion activities may be carried out to users who satisfy specific conditions (for example, new users who registered as members in the previous month, users of rank S, users whose birthdays are near, etc.).

For example, the management device 10 refers to the customer master file (FIG. 3 (A)) and the customer record total file (FIG. 3 (B)), extracts users who satisfy specific conditions, and selects the extracted users. On the other hand, the cleaning application may be used to send a message, send an e-mail, or send a direct mail (DM). Further, the campaign period may be set and points (points shown in FIG. 3C) and coupons (coupon shown in FIG. 4) that can be used in the cleaning system 1 may be donated.

Instead of transmitting a message or e-mail from the management device 10 to the user terminal 50, a message or the like is transmitted from the POS terminal 20 to the user terminal 50 (for example, the user terminal 50 of the user who visited the store). You may. In the mode of transmitting a message or the like from the POS terminal 20 to the user terminal 50 (the same applies to the mode of transmitting advertisement information from the POS terminal 20 to the user terminal 50), the management device 10 has a specific condition (member at the store). A user who satisfies (may be an additional condition that the user is a registered user) may be extracted and the extraction result may be transmitted to the POS terminal 20, or the customer master file stored in the management device 10 by the POS terminal 20 itself. A user who satisfies a specific condition (a user who has registered as a member at his / her own store may be an additional condition) may be extracted by accessing the terminal.

Further, by transmitting the advertisement information from the administrator device 10, the advertisement may be displayed on the user terminal 50 (for example, at least one screen of the membership card screen, the slip list screen, and the slip detail screen). Since the advertisement on the user terminal 50 has a larger number of exposures than the advertisement using the paper receipt, the advertising effect is higher than that of the paper receipt. The administrator device 10 refers to various files (customer master file, customer record file, point management file, coupon sales record file, coupon usage record file, etc.) and determines whether or not to send advertisement information for each user. Or you may send advertisement information with different contents for each user.

Instead of transmitting the advertisement information from the management device 10 to the user terminal 50, the advertisement information may be transmitted from the POS terminal 20 to the user terminal 50 (for example, the user terminal 50 of the user who visited the store). Good.

When the administrator device 10 transmits the advertisement information to the user terminal 50 (when the POS terminal 20 does not transmit the advertisement information to the user terminal 50), the administrator device 10 tells which user what. Information indicating whether or not the advertisement information of the contents has been transmitted may be transmitted to the POS terminal 20. For example, the administrator device 10 transmits advertisement information to a user (or when transmitting or before transmitting), and then the store mainly used by the user (for example, a registered store registered as a member). ), The advertisement information transmitted to the user (or information summarizing the advertisement information transmitted to the user) may be transmitted to the POS terminal 20. As a result, it becomes possible for the clerk to call out in conjunction with the advertisement, and it is less likely that the user will recognize the advertisement for the first time when inquiring about the advertisement.

(Custody in a bag)
In the above embodiment, it is possible to store goods by bagging (bagging). Specifically, the speed custody (deposit category "2") and locker custody (deposit category "4") described above correspond to bagging custody. When accepting a bag-packed product at the collection location, the collection deposit (deposit category "3 ()") also corresponds to the bag-packed deposit.

The feature of bagging is that the user does not have to wait for the inspection and settlement of the product. However, since the product is not inspected face-to-face with the user when the product is stored (because the clerk inspects the product independently when taking out the product from the bag), there is a discrepancy in the recognition of the product to be stored with the user. There is a risk that the user may complain that the laundry may have lost the product due to a mistake in the user's memory, even though the product has not been deposited. The above-mentioned user's memory error is basically unlikely to occur unless a long time has passed since the product was deposited, and even if it does occur, there is a high possibility that the error will be noticed.

Therefore, in the above embodiment, in the case of bagging, when the clerk inspects the product taken out of the bag and registers it in the POS terminal 20, transaction information is immediately transmitted from the POS terminal 20 to the management device 10 and immediately managed. Various processes (for example, the processes of steps S23 to S26 of FIG. 9) are performed in the device 10. As a result, even if the product is packed in a bag, which is not inspected when the product is stored, the user can check the breakdown of the stored product on the slip details screen at an early stage (if the clerk takes out the product from the bag and inspects it). Since it becomes possible to do so, it becomes difficult for the user to make a mistake in memory, and the risk of trouble is reduced.

(Settlement at the time of product delivery)
In the case of the above-mentioned bagging, the settlement is performed at the time of delivery of the product, not at the time of storage of the product. Therefore, smooth and reliable collection of payment becomes an issue.

In the above embodiment, credit card payment, prepaid payment, and point payment are possible. Specifically, when the management device 10 transmits a slip detail screen or the like to the user terminal 50 (step S26 in FIG. 9), the management device 10 adds a payment method (credit card payment, prepaid payment, coupon) in addition to the slip detail screen or the like. A screen for selecting (payment, point payment) is transmitted, and a response of the payment method from the user terminal 50 is received. The management device 10 may transmit a screen for selecting a payment method at a timing different from the transmission of the slip details screen or the like.

Further, the cleaning in the cleaning factory may be started after the management device 10 receives the response of the payment method from the user terminal 50 (after the payment is actually completed by the payment method selected by the user). Good. That is, the management device 10 may transmit a screen for selecting a payment method at least before starting cleaning in the cleaning factory.

The management device 10 has a function of communicating with a payment server (not shown), and communicates with the payment server to perform credit card payment.
The management device 10 manages information (not shown) regarding the prepaid card, confirms the available balance, and performs prepaid payment.
The management device 10 manages information related to coupons (FIGS. 4A and 4B), confirms the remaining number, and setstles the coupon.
The management device 10 manages point information (FIG. 3 (C)), confirms the number of available points, and setstles points.

In addition, a situation where payment by the payment method selected by the user cannot be executed (for example, when the payment method selected by the user is prepaid payment, the available balance in prepaid payment is insufficient, or the payment as prepaid is made in the first place. In case there is no such payment, the same applies to coupon payment and point payment), and multiple payment methods may be selected. Further, when accepting the selection of a plurality of payment methods, the designation of the priority of the payment method may be accepted. If the user's designation is in the order of coupon payment → point payment → credit card payment, coupon payment is executed, and point payment is executed for insufficient charges that cannot be collected by point payment, and the coupon is used. Credit card payment may be executed for the shortage charges that cannot be collected by payment and point payment.

Although the available points can be confirmed by the user on the user terminal 50 (for example, displayed on the membership card screen as shown in FIG. 10), the available balance of the prepaid card and the coupon The remaining number may also be confirmed by the user on the user terminal 50.

(Other product storage modes)
As a mode of receiving the product from the user, the mode illustrated in FIG. 9 is a mode in which the user and the clerk face each other in the store (deposit category "1 (normal store custody)"), but as described above, The mode of depositing products from the user is not limited to the mode in which the user and the clerk face each other in the store. As described above, the mode of storing products in bags at a store (deposit category "2 (speed custody)" and the mode of storing products at a place other than the store (home, convenience store, etc.) (deposit category "3 (collection)"). (Custody) ”) and a mode in which products packed in bags are stored via a locker (Custody category“ 4 (Locker storage) ”).

(Other product delivery modes)
As a mode for delivering the deposited product to the user, the modes illustrated in FIGS. 13, 15, 16 and 17 are all modes in which the user and the clerk face each other in the store (delivery category “1”). However, as described above, the mode of delivering the deposited product to the user is not limited to the mode in which the user and the clerk face each other at the store. As described above, delivery delivery (delivery category "2") for delivering the deposited products at a place other than the store (home, convenience store, etc.) and locker delivery (delivery category "3") for delivering the deposited products via the locker are also available. is there.

Delivery delivery is performed based on the delivery delivery instruction (request for delivery delivery) by the user. In addition, by accepting an instruction from the user that all subsequent product deliveries will be delivered, the product delivery instruction may be omitted each time. The store clerk delivers the delivered goods to the designated delivery location on the designated delivery date based on the delivery delivery instruction.

If a delivery delivery instruction is received at the time of visiting the store, the electronic slip file contains the reservation category "1 (reserved at the store)" and the delivery category "2" based on the transaction information transmitted from the POS terminal 20 to the management device 10. (Delivery delivery) ”is stored. In addition, when the delivery delivery instruction is received by telephone, the reservation category "2 (reservation by telephone)" and the delivery category "2 (delivery delivery)" are stored. Further, when the delivery delivery instruction is received by the cleaning application, the reservation category "3 (reservation by the application)" and the delivery category "2 (delivery delivery)" are stored.

Locker delivery (locker return) is performed based on the locker delivery instruction (request to request locker delivery) by the user. Based on the locker delivery instruction, the store clerk puts the locker return product (the custody product subject to locker delivery) in the locker the day before the return date (the day when the locker is delivered) and locks it, and the user returns it. Take out the product from the locker without going through the clerk every day.

If a locker delivery instruction is received at the time of visiting the store, the electronic slip file contains the reservation category "1 (reserved at the store)" and the delivery category "3" based on the transaction information transmitted from the POS terminal 20 to the management device 10. (Locker delivery) ”is memorized. When the locker delivery instruction is received by telephone, the reservation category "2 (reservation by telephone)" and the delivery category "3 (locker delivery)" are stored. Further, when the locker delivery instruction is received by the cleaning application, the reservation category "3 (reservation by the application)" and the delivery category "3 (locker delivery)" are stored.

(Confirmation of user's visit)
The method of confirming the visit of the user is not limited to the above-mentioned confirmation method. For example, unlike the OTP generated each time by the user terminal 50, the visit of the user may be confirmed by using a character string predetermined between the user terminal 50 and the management device 10.

Further, when the user terminal 50 has a Bluetooth (registered trademark) function, the user may confirm the visit of the user using Bluetooth. For example, by installing a Bluetooth compatible device on the store side and identifying the user terminal 50 connected to the store's Bluetooth compatible device via Bluetooth, it is determined that the user who owns the user terminal 50 has visited the store. You may. A wireless LAN router or a leaky coaxial cable may be installed on the store side to confirm the visit of the user in the same way.

Further, when the user terminal 50 has a GPS function, the user's visit may be confirmed by using the GPS function. For example, the management device 10 acquires the location information of the user terminal 50 and compares it with the location of the store stored in the store file (FIG. 7B), and the location information of the user terminal 50 is the location of the store. If it matches (or matches within a certain range) with (latitude and longitude), it may be determined that the user who owns the user terminal 50 has visited the store.

In the above embodiment, the example of selecting the desired delivery product on the user terminal 50 has been described, but other devices (for example, the POS terminal 20 or the store mobile terminal 30) may also be able to select the product. That is, the store clerk may be able to select a product on behalf of the user without operating the user terminal 50 of the user. As a result, even if the user is unfamiliar with the operation of the cleaning application or is reluctant to touch the user terminal 50 by the clerk, the deposited product can be smoothly delivered. ..

Further, in the above embodiment, the user terminal 50 displays both the "in deposit" slip and the "delivered" slip on the slip list screen (see FIG. 11), but by the user's operation, You may want to display only the "in custody" slip or only the "delivered" slip. When only the "Custody" slip is displayed, only the "Custody" slip is displayed (message, mark, etc.), and only the "Delivery" slip is displayed. When this is done, it may be displayed that only the "delivered" slip is displayed.

Further, in the above embodiment, the user terminal 50 displays both the “in-deposited” product and the “delivered” product on the slip details screen (see FIG. 12 and the like), but by the user's operation. , Only the products that are "in custody" may be displayed, or only the products that are "delivered" may be displayed. When only "Custody" products are displayed, only "Custody" products are displayed (message, mark, etc.), and only "Delivery" products are displayed. When it is displayed, it may be displayed that only the "delivered" products are displayed.

In addition, when providing a service to store the cleaned products for a long period of time (for example, within half a year), restrictions should be placed on the selection operation of the products to be delivered in relation to the products to be stored or the products being stored. You may do it. For example, on the slip detail screen, the product to be stored or the product being stored may be hidden or grayed out so that the user cannot select the product as the desired delivery product. Alternatively, when a product to be stored or a product to be stored is selected, a message indicating that the selected product cannot be delivered because it is a product to be stored (or a product to be stored) may be displayed. If you select a product to be stored or a product that is being stored, you can either keep it (that is, cancel the delivery selection and invalidate it), or cancel the storage and make it delivery (that is, select delivery). If there is a choice to cancel the storage and deliver it, it may be possible to deliver it. According to the above, it is possible to prevent a decrease in user satisfaction because the user does not accidentally (unintentionally) pick up the product that he / she wants to store.

In addition, a comment (additional information) to the user may be input at the cleaning factory. For example, in the factory terminal 40, as comments related to a specific product (product with dirt, fraying, etc.), for example, a comment "a new button has been added" or a comment "some stains remain" is input. You may enter the comment "There was something in your pocket" regardless of the specific product. The factory terminal 40 transmits the input information (comment) to the management device 10, and the management device 10 transmits the input information (comment) to the user terminal 50. The management device 10 may send a comment to the POS terminal 20 in place of or in addition to the user terminal 50. Further, the management device 10 may store the comment acquired from the factory terminal 40 in, for example, a custody product information file.

In addition, by attaching an electronic tag to the checked products that have been cleaned and detecting each electronic tag with a reader, the position of each product is acquired and stored as the storage location of each product (for example, each product is stored). Store the storage location in association with the tag number of the product). Then, when the product is delivered, the POS terminal 20 (or the store mobile terminal 30) displays the storage position of the product to be delivered on the display unit (for example, the storage position is displayed on the floor layout image of the backyard). You may. This makes it easier for the clerk to find the desired product (delivery desired product) from among the large number of stored products stored in the backyard.

In addition, lamps (lamps that can be operated under the control of the POS terminal 20 and the store mobile terminal 30) are placed in each of the plurality of storage positions in the backyard, and the clerk is in charge of the storage positions of the stored products that have been cleaned. Is stored in the POS terminal 20 (or the store mobile terminal 30) (for example, the storage position is stored in association with the tag number of each of the stored products). Then, when the product is delivered, the POS terminal 20 (or the store mobile terminal 30) may turn on a lamp corresponding to the storage position of the product desired to be delivered.

Further, the desired product may be found from the backyard by performing image recognition using the camera provided in the store mobile terminal 30. For example, when a clerk receives a product from a user (or returns to the store after cleaning is completed), the clerk captures an image of each product (for example, captured by the camera of the store mobile terminal 30) and deposits each product. It is stored as an image of the product (for example, the captured image is stored in association with the tag number of each product in custody). Then, when the product is delivered, the camera provided in the store mobile terminal 30 is directed toward the product stored in the backyard to acquire a through image, and the image of the product desired to be delivered (received from the POS terminal 20 or the like). It may be determined whether the product matches the image corresponding to the tag number or the like, and the custody product that can obtain a through image that matches the image of the product desired to be delivered may be specified as the desired product to be delivered.

FIG. 18 is an external perspective view showing an example of a locker. The locker used in the cleaning system 1 includes a locker used when the product is stored (that is, a locker used at the locker reception) and a locker used when the product is delivered (that is, a locker used when returning the locker). FIG. 18A is an external perspective view of a dedicated locker (hereinafter, may be referred to as a reception-only locker) 100 used only at the locker reception. FIG. 18B is an external perspective view of a locker (hereinafter, may be referred to as a common locker) 200 used for both locker reception and locker return. FIG. 18C is an external perspective view of a dedicated locker (hereinafter, may be referred to as a return-only through locker) 300 used only for returning the locker.

(Reception locker)
As shown in FIG. 18A, for example, the reception locker 100 includes an input port 101 for inserting products, a collection unit 102 for collecting products inserted from the input port, and a card insertion for inserting and ejecting cards. Discharge port 103, display unit 104 that displays various information, input operation unit 105 that accepts input operations, code recognition unit 106 that reads and recognizes barcodes, etc., issue port 107 that issues media such as receipts, storage unit ( It includes a control unit (not shown) that controls display on the display unit 104 and locking of the insertion slot door (described later). The reception-only locker 100 does not necessarily have all the configurations described above. For example, one of the input operation unit 105 and the code recognition unit 106 may be provided, and the other may not be provided.

The inlet 101 is provided with a curtain-shaped door (hereinafter referred to as an inlet door). The inlet door can be locked. When the slot door is unlocked, the user can throw the product (deposited product) into the slot 101. On the other hand, when the slot door is locked, the user cannot throw the product into the slot 101. The slot door is normally locked, unlocked when a predetermined condition is met, and locked again after the product is loaded.

Various conditions can be considered as predetermined conditions for unlocking the inlet door. For example, authentication is performed based on one or both of the information of the card (for example, a membership card) inserted in the card insertion / ejection port 103 and the information (for example, a personal identification number) input to the input operation unit 105. If the authentication is OK, the slot door may be unlocked. In addition, authentication is performed based on the information recognized by the code recognition unit 106 (for example, the barcode G11 displayed on the membership card screen, the barcode information printed on the membership card, etc.), and is input when the authentication is OK. The door may be unlocked. Further, authentication may be performed based on the information recognized by the code recognition unit 106 and the information input to the input operation unit 105, and the input port door may be unlocked when the authentication is OK.

Various methods can be considered as a method of recognizing the input of a product. For example, a sensor that can detect whether or not the slot door is in a normal state (a state in which the surface is vertical due to its own weight) (in other words, is the slot door pushed to the back side? By providing a sensor that can detect whether or not the product is installed, the introduction of the product may be recognized based on the detection result of the sensor. After the product is loaded, the slot door pushed to the back side returns to the original state (normal state) due to its own weight, but after returning to the original state, the original state remains for a predetermined time (same user). Even if there are a plurality of loading operations due to the above, the loading port door may be locked (automatically locked) when the time during which all the loading operations can be regarded as completed. For example, 10 seconds) is maintained.

A basket with casters can be accommodated in the collection unit 102. That is, the products put into the slot 101 are designed to fit in the basket with casters. In addition, the product (basket with casters) in the collection unit 102 can be taken out from both the front and the back.

The collection unit 102 is provided with a door (hereinafter referred to as a collection unit door) at a position where the product can be taken out. The recovery unit door can be locked. When the collection unit door is unlocked, the store clerk or the like can take out the product (basket with casters) from the collection unit 102. On the other hand, when the collection unit door is locked, the store clerk or the like cannot take out the product from the collection unit 102. The slot door is normally locked, unlocked by a key managed by a store clerk, etc., and locked again after the product is taken out.

It was explained that the product (basket with casters) in the collection unit 102 can be taken out from both the front and the back. For example, the front side of the collection unit 102 is outside the store and the back side is inside the store. Since the basket with casters can be taken out inside the store, it is not necessary to move the basket with casters taken out of the store into the store. That is, if the reception locker 100 is installed so that the front side is outside the store and the back side is inside the store, the products in the collection unit 102 can be taken out from both the front and the back. Work can be done efficiently.

In addition, inside the store (rear side), the products put into the slot from outside the store (front side) are automatically prepared (such as putting the basket with casters into the collection unit 102) and the basket with casters on which the products are placed. It may be possible to collect the product (without performing the work of removing the product from the collection unit 102). For example, the bottom of the collection unit 102 may be inclined so that the products introduced from the outside of the store naturally move to the inside of the store, and the inside of the store may simply be an opening without providing a collection door. As a result, the products introduced from the outside of the store automatically slide down into the opening inside the store, so that it is not necessary to worry about the capacity (volume) of the collection unit 102 (for example, the user always inputs the products). In addition, the store clerk does not have to take out an appropriate product from the collection unit 102). A large basket with casters or the like may be placed under the opening so as to catch the product sliding down from the opening.

In addition, in order to facilitate the movement of the product inside the store, the material of the inclined portion (bottom) may be a slippery material (material having a small friction coefficient) (the surface is plated, coated, etc. so as to be slippery). May be). Further, a rotating body may be used instead of or in addition to the material (including coating or the like). For example, a cylindrical object (roller) or a spherical object may be embedded in a part of the inclined portion, or may be embedded in the entire inclined portion (the roller or the sphere may form the surface of the inclined portion). ).

The collection unit door may not be a key, but may be unlocked when a predetermined condition is satisfied, like the insertion port door provided in the insertion port 101.

Various conditions can be considered as predetermined conditions for unlocking the collection unit door. For example, any of the information of the card inserted into the card insertion / ejection port 203 (for example, the manager card managed by the store clerk or the like) or the information input to the input operation unit 105 (for example, the password). Authentication may be performed based on one or both, and if the authentication is OK, the collection unit door may be unlocked. For further security, the key managed by the store clerk or the like may be used in combination with the above-mentioned authentication to unlock the collection unit door.

The reception locker 100 may be able to communicate with other devices (for example, the POS terminal 20, the management device 10, etc.). That is, the reception-only locker 100 may include a communication unit (not shown).

When the reception locker 100 can communicate with another device (when the communication unit is provided), for example, the management device 10 periodically (for example, every day) provides information (password) to be input to the input operation unit 105. ) May be generated, and the generated information may be transmitted to the user terminal 50 and the reception locker 100. That is, as a predetermined condition for unlocking the input port door, the user inputs the information confirmed by the user terminal 50 (the password generated by the management device 10) into the input operation unit 105, and the reception locker 100 May perform authentication by comparing the information transmitted from the management device 10 with the information input to the input operation unit 105. For example, even if the management device 10 periodically (for example, every day) generates information (password) for input to the input operation unit 105 and transmits the generated information to the POS terminal 20 and the reception locker 100. Good. That is, as a predetermined condition for unlocking the collection unit door, the store clerk or the like inputs the information confirmed by the POS terminal 20 (or the store mobile terminal 30) (the personal identification number or the like generated by the management device 10). The reception-only locker 100 may perform authentication by inputting to the unit 105 and comparing the information transmitted from the management device 10 with the information input to the input operation unit 105.

When the reception locker 100 can communicate with another device, for example, the POS terminal 20 generates an OTP as a predetermined condition for unlocking the collection unit door, and a bar code obtained by bar-coding the OTP is used. A medium (medium for opening the door of the collection unit) that is generated and printed with the bar code is issued, and the OTP is transmitted to the reception locker 100 (transmitted to the reception locker 100 via the management device 10 or directly. , Send to the reception locker 100). The reception-only locker 100 includes information recognized by the code recognition unit 106 (specifically, OTP obtained from a barcode printed on the collection unit door opening medium) and information received from the outside (POS terminal 20 or management). Authentication may be performed based on the OTP) received from the device 10.

Further, when the reception-only locker 100 can communicate with another device, the reception-only locker 100 may request the other device to authenticate and obtain the authentication result from the other device. When requesting authentication from another device, the reception locker 100 uses the information necessary for the other device to perform authentication (for example, information on the card inserted in the card insertion / ejection port 103, an input operation unit). Information input to 105, information recognized by the code recognition unit 106, etc.) is transmitted to the other device.

(Common locker)
As shown in FIG. 18B, for example, the common locker 200 includes an insertion port 201, a collection unit 202, a card insertion / discharge port 203, a display unit 204, an input operation unit 205, a code recognition unit 206, an issue port 207, and a storage. A unit (not shown), a control unit (not shown) that controls display on the display unit 204 and locking of the return door (described later), and a plurality of return ports (return units) 210 are provided. The insertion port 201, collection unit 202, card insertion / discharge port 203, display unit 204, input operation unit 205, code recognition unit 206, and issue port 207 of the common locker 200 are the insertion port 101 and collection unit of the reception-only locker 100. Since it is the same as 102, the card insertion / discharge port 103, the display unit 104, the input operation unit 105, the code recognition unit 106, and the issue port 107, the description thereof will be omitted. The common locker 200 does not necessarily have to have all the configurations described above. For example, either one of the input operation unit 205 and the code recognition unit 206 may be provided, and the other may not be provided.

The common locker 200 may be able to communicate with other devices (for example, POS terminal 20, management device 10, etc.). That is, the common locker 200 may include a communication unit (not shown).

The common locker 200 shown in FIG. 18B includes a total of 12 return ports 210 in 6 rows in 2 rows of upper and lower parts. In FIG. 18B, 12 return ports are represented, and a reference numeral 210 is attached to the return port on the left end. A return port number (sometimes referred to as a "door number") is set as a control number for each return port. For example, specifically, as shown in FIG. 18B, the return port numbers are "H11" on the left end, "H12" on the bottom left, "H21" on the second row from the left, and 2 from the left. The lower part of the column is "H22", ..., The upper right end is "H61", and the upper right end is "H62". It should be noted that the return port number of each return port may be known in the common locker 200 by attaching a sticker or the like indicating the return port number to each return port.

Each of the return ports 21 is provided with a door (hereinafter referred to as a return door). The individual return doors can be locked individually. When the return door is unlocked, the store clerk or the like can store the product (the product to be returned to the user) in the return door 21. Further, when the return door is unlocked, the user can take out the product from the return door 21. On the other hand, when the return door is locked, the user cannot take out the product from the return door 21. Further, when the return door is locked, the store clerk or the like cannot store the product in the return door 21. The return door is normally locked and unlocked when certain conditions are met. The product is locked after it is stored or taken out.

Various conditions can be considered as predetermined conditions for unlocking the return door.
(Prescribed conditions for storing products (when unlocked by a clerk, etc.))
For example, authentication is performed based on the information recognized by the code recognition unit 206 (information obtained from the barcode printed on the medium issued for each user who wishes to return the locker), and it corresponds to the case where the authentication is OK. You may unlock the return door (the return door for storing the goods to be returned to the user). The details of the unlocking method will be described later. Further, instead of or in addition to the above unlocking method, for example, as in the case of unlocking the collection unit door, a card inserted into the card insertion / discharge port 203 (for example, an administrator card managed by a store clerk or the like) ), Authentication is performed based on either one or both of the information input to the input operation unit 205 (for example, a password), and the return door may be unlocked if the authentication is OK. ..

(Predetermined conditions when taking out the product (when the user unlocks it))
For example, as in the case of unlocking the slot door, either the information of the card (membership card, etc.) inserted in the card insertion / ejection port 203, or the information (password, etc.) input to the input operation unit 205. Authentication may be performed based on one or both, and if the authentication is OK, the corresponding return door (return door of the return door containing the product returned by the user) may be unlocked. In addition, authentication is performed based on the information recognized by the code recognition unit 206 (bar code G11 displayed on the membership card screen, bar code information printed on the membership card, etc.), and if the authentication is OK, the slot door May be unlocked. Further, authentication may be performed based on the information recognized by the code recognition unit 206 and the information input to the input operation unit 205, and the input door may be unlocked when the authentication is OK. For further security, authentication is performed based on the information of the card inserted in the card insertion / ejection port 203, the information input in the input operation unit 205, and the information recognized by the code recognition unit 206. If the authentication is OK, the slot door may be unlocked.

Various methods can be considered as a method of recognizing the removal of the product. For example, a sensor capable of detecting whether or not the return door is in a normal state (closed state) (in other words, a sensor capable of detecting whether or not the return door is open) is provided. Thereby, the take-out of the product may be recognized based on the detection result of the sensor. After the product is taken out, the return door may be returned to the original state (normal state) by urging force or the like. In addition, when the original state is maintained for a predetermined time after returning to the original state (a time during which all the extraction operations can be considered to be completed even if there are multiple extraction operations by the same user, for example, 1 minute). The return door may be locked (automatically locked).

In addition, a light emitting unit corresponding to each return port 210 may be provided. For example, in the example shown in FIG. 18B, a light emitting unit 211 is provided above each return port 210. In addition, a stick, a hook, or the like may be provided in the return port 210 in order to neatly store the product.

Although the number of return ports of the common locker 200 shown in FIG. 18B is 12, the number of return ports of the common locker 200 may be other than 12.

(Return locker)
The return locker 300 includes, for example, a card insertion / ejection port (not shown), a display unit (not shown), an input operation unit (not shown), a code recognition unit (not shown), an issuing port (not shown), and a storage unit (not shown). It includes a control unit (not shown) that controls display on the display unit and locking of the return door (described later), and a plurality of return ports (return units) 310. In the case of the return locker 300 shown in FIG. 18C, the card insertion / ejection port, the display unit, the input operation unit, the code recognition unit, the issuing port, etc. are arranged in the area 301a of the upper left portion 301. , For convenience of drawing, the illustration is omitted for each.

It should be noted that the corresponding light emitting unit of each return port 310 may be provided. For example, in the example shown in FIG. 18C, a light emitting unit 311 is provided above each return port 310. In addition, a stick, a hook, or the like may be provided in the return port 310 in order to neatly store the product.

Although the number of return ports of the return locker 300 shown in FIG. 18C is 5, the number of return ports of the return locker 300 may be other than 5.

Subsequently, the locker return will be described in detail with reference to FIGS. 19 to 43. In the following description, when the common locker 200 and the return locker 300, which can be used for returning the locker, are not particularly distinguished, they are simply referred to as a return locker.

FIG. 19 (same for FIGS. 20 and 26) is an example of various information stored in the cleaning system 1 (same for the cleaning system 2).

(Locker management master file)
FIG. 19A is an example of a locker management master file stored in the management device 10. The locker management master file is a file that stores information about the return locker (return locker 300, common locker 200). The locker management master file shown in FIG. 19A stores the installation location, the number of return ports, and the like in association with the locker number. When the number of return units of all the return lockers in the cleaning system 1 is the same (for example, 12), it is not necessary to manage (store) the number of return units in the locker management master file.

The locker number is information for identifying each of the return lockers in the cleaning system 1. The installation location is the location where the return locker is installed. It is possible to install two or more return lockers in one store, or to install return lockers in a place other than the store. Places other than stores include, for example, return lockers (reception lockers 100) at supermarkets, convenience stores, specialty stores (clothing stores, pharmacy stores, etc.), shops in the station (or near the station), indoors and outdoors such as apartments, etc. The same applies to). The number of return units is the number of return units provided by the return locker.

In the locker management master file, in addition to the return locker (return locker 300, common locker 200), the reception locker 100 (locker number of the number reception locker 100, etc.) may be managed.

The POS terminal 20 may store the locker management master file in place of or in addition to the management device 10. The locker management master file stored in the POS terminal 20 may be a file related to all the return lockers, like the file stored in the management device 10, and as shown in FIG. 19B, the store ( It may be a file related to a return locker related to the store where the POS terminal 20 is installed).

(Required number definition file)
FIG. 19C is an example of a required number definition file stored in the management device 10. The required number of units definition file is a file that stores information regarding the number of returned units required for returning the locker. The required number of units definition file shown in FIG. 19C stores the required number of units in association with the number of returned products. The number of returned products is the number (quantity) of the products desired to be delivered. The required number of units is the number of units required for returning the locker. According to FIG. 19C, for example, if the number of returned products is 1 to 4, the required number of units is 1, and if the number of returned products is 5 to 8, the required number of units is 2. If the capacity of the return port differs depending on the type of locker, the required number of units definition file may be stored for each type of locker.

The required number of units definition file shown in FIG. 19C simply determines the required number of units based on the number of returned products and does not consider the type of returned product, but it is necessary in consideration of the type of returned product. You may decide the number of words. For example, instead of the required number definition file shown in FIG. 19 (C), the required number definition file as shown in FIG. 19 (D) and the volume number definition file as shown in FIG. 19 (E) are stored. You may.

The required number of units definition file shown in FIG. 19D stores the required number of units in association with the number of returned volumes. The number of returned volumes is the volume (size) of the product to be delivered. According to FIG. 19D, for example, if the number of returned volumes is 1 to 4, the required number of units is 1, and if the number is 5 to 8, the required number of units is 2.

The volume number definition file shown in FIG. 19 (E) stores the number of volumes in association with the product type (see FIG. 7 (A)). According to FIG. 19E, for example, the volume number of the product (shirts) of the product type SY01 is 1, and the volume number of the product (coats) of SY04 is 4.

For example, if there are two products to be delivered, one is a shirt (product type "SY01") and the other is a coat (product type "SY04"), the required number of units definition file in FIG. 19 (C) According to this, since the number of returned products is 2, the required number of units is 1. On the other hand, according to the required number of units definition file of FIG. 19 (D) and the volume number definition file of FIG. 19 (E), the total number of volumes of one shirt and one coat is 5, so the required number of units is 2. ..

In addition, instead of or in addition to the management device 10, the POS terminal 20 may store the required number definition file as shown in FIG. 19C. Further, instead of or in addition to the management device 10, the POS terminal 20 may store the required number definition file as shown in FIG. 19 (D) or the volume number definition file as shown in FIG. 19 (E).

(Required number definition file)
FIG. 20A is an example of a locker-specific reservation status file stored in the management device 10. The locker-specific reservation status file is a file that stores information regarding the locker return reservation status (reservation status) for each return locker. The locker-specific reservation status file shown in FIG. 20 (A) shows the reservation status file related to the return locker of the locker number “L01”, and corresponds to the return date and the return port number, and the reservation category, customer code, and tag. The number, the number of volumes used, the reservation date, the reservation number, etc. are stored. In FIG. 20A, the sheets (table) for each return date are shown separately for convenience of explanation, but the sheets may or may not be separated for each return date. The number of used volumes is the number of volumes used to deliver the product at the return port, that is, the volume of the desired product to be delivered at the return port. The reservation status file for each locker in FIG. 20B will be described later.

In addition, instead of or in addition to the management device 10, the POS terminal 20 may store the reservation status file for each locker. The locker-specific reservation status file stored in the POS terminal 20 may be a file related to all return lockers, like the file stored in the management device 10, or the store (the store in which the POS terminal 20 is installed). ) May be a file related to the return locker.

In addition to future information (information on future return dates), past information (information on past return dates) is also stored in the reservation status file for each locker. In other words, the management device 10 (the same applies when the POS terminal 20 stores the reservation status file for each locker) keeps the past information in the reservation status file for each locker without erasing it. For example, the management device 10 may continue to retain the past information for a predetermined period (at least a period referred to when determining the return port (described later)) without erasing the past information.

The future information in the locker-specific reservation status file is a file showing the future reservation status of the locker (each return port), but since the locker is used based on the reservation, the locker-specific reservation status file Our past information is also a file showing the past usage of lockers. In other words, the management device 10 (the same applies when the POS terminal 20 stores the reservation status file for each locker) or the storage unit of the management device 10 (the storage unit such as the hard disk 24 of the POS terminal 20) is in the past to the future. It manages the usage status of lockers (each return port).

FIG. 21 is an explanatory diagram illustrating management of a locker usage status. FIG. 21 shows an example of the information stored in the reservation status file for each locker in a different expression format for convenience of explanation (so that the number of empty numbers on a plurality of return dates can be known). In other words, the management device 10 (the same applies when the POS terminal 20 stores the reservation status file for each locker) manages the usage status of the locker as shown in FIG. The information on the return date "201X / 4/20" in FIG. 21 (information in the row of arrows) is information based on the information in "201X / 4/20" in FIG. 20 (A). Information on the return date other than the return date "201X / 4/20" is not shown in FIG. 20 (A).

(Locker reservation date)
FIG. 22 is a flowchart showing an example of the operation related to the method of specifying the reservable date (returnable date). The processing of the flowchart shown in FIG. 22 starts when the locker return reservation possible date is specified (when the processing related to the locker return reservation is executed, for example, when the locker return scheduled date calendar screen (described later) is displayed). To do. The flowchart shown in FIG. 22 shows the operation of a device (for example, a management device 10, a POS terminal 20, etc.) that specifies a reservable date.

Step S400 of FIG. 22: Calculate the required number of units.
Step S401: It is determined whether or not all the products for which the locker is desired to be returned are finished.
If it is not finished (step S401; NO), the process proceeds to step S402. If it is finished (step S401; YES), the process proceeds to step S405. When this flowchart is executed at the time of product deposit, since none of the products has been finished, the process proceeds to step S402.

Step S402: The latest scheduled finish date (the latest scheduled finish date of each product for which the locker is desired to be returned) is specified.
Step S403: The latest scheduled finish date is set as the reference date. Then, the process proceeds to step S406.
The reference date of steps S403, S405, and S406 is the earliest available reservation date when the locker usage status is not considered (ignored).
Step S405: Tomorrow is set as the reference date. Then, the process proceeds to step S406.

Step S406: It is determined whether or not the number of vacant units on each day after the reference date is equal to or greater than the required number of units. Since reservations can be made if the number of empty units is equal to or greater than the required number of units, the process of step S406 is a process of determining whether or not the reservation is possible. In other words, in the process of step S406, the reservable date is calculated from the number of vacant days after the reference date and the required number of units.
Step S407: Output the determination result. For example, the management device 10 (POS terminal 20) may display the determination result. Further, for example, the management device 10 (POS terminal 20) may print the determination result. Further, for example, the management device 10 may transmit information indicating the determination result to the POS terminal 20 (or the user terminal 50) (the POS 20 (or the user terminal 50) may display the determination result). Further, for example, the management device 10 (POS terminal 20) may print the determination result. Further, for example, the POS terminal 20 may transmit information indicating the determination result to the user terminal 50 (the user terminal 50 may display the determination result). Then, the flowchart of FIG. 22 ends.

FIG. 23 is an explanatory diagram illustrating a method of specifying a reservable date. Specifically, FIGS. 23 (A) to 23 (C) show reservations for returning the three products (products in columns G33, G34, and G35) of "in custody" shown in FIG. 12 to the locker. This is an example in which the possible date is obtained using the required number of units definition file shown in FIG. 19 (C) (an example obtained based on the number of returned products). 23 (D) to 23 (F) show the reservable dates when the three products (products in columns G33, G34, and G35) of "in custody" shown in FIG. 12 are returned to the locker. This is an example obtained by using the required number of units definition file of 19 (D) and the volume file of FIG. 19 (E) (an example obtained based on the number of returned volumes). In addition, it is assumed that today is "201X / 4/19".

(Example obtained based on the number of returned products)
The upper part of FIG. 23 (A) (the base side of the arrow) shows information (scheduled finish date) regarding the products desired to be delivered by returning the locker (three products "in custody" shown in FIG. 12) (FIG. 7). (D)). Since the number of returned products is 3 as shown in the upper part of FIG. 23 (A), the required number of units is required in the process of step S400 in FIG. 22 as shown in the lower part of FIG. 23 (A) (the tip of the arrow). 1 is calculated as (see FIG. 19C).

Next, because the scheduled finish dates of each of the three products are "201X / 4/11", "201X / 4/13", and "201X / 4/16", and today is "201X / 4/19". , It is determined that all the products have been finished (step S401; YES), and tomorrow's date "201X / 4/19" is set as the reference date (step S405).

Subsequently, it is determined whether or not the number of vacant days after "201X / 4/19" is 1 or more, which is the required number of units (step S406), for example, as shown in FIG. 23 (B). A day having one or more units, which is the required number of units, is output (displayed, etc.) as a reservable date (step S407). In FIG. 23B, the number of vacant days that can be reserved for each is also output (displayed, etc.). In the process of step S407, as shown in FIG. 23C, reservation availability and the like may be output (displayed, etc.) for each day after the reference date.

(Example obtained based on the number of returned volumes)
The upper part of FIG. 23 (D) (the base side of the arrow) shows information (number of volumes, expected finish date) regarding the products desired to be delivered by returning the locker (three products "in custody" shown in FIG. 12). (FIG. 19 (E), FIG. 7 (D)). Since the total number of volumes is 6 as shown in the upper part of FIG. 23, in the process of step S400 in FIG. 22, 2 is set as the required number of units as shown in the lower part (the tip of the arrow) in FIG. 23 (D). Calculate (see FIG. 19 (D)).

Next, because the scheduled finish dates of each of the three products are "201X / 4/11", "201X / 4/13", and "201X / 4/16", and today is "201X / 4/19". , It is determined that all the products have been finished (step S401; YES), and tomorrow's date "201X / 4/19" is set as the reference date (step S405).

Subsequently, it is determined whether or not the number of vacant days after "201X / 4/19" is 2 or more, which is the required number of units (step S406), for example, as shown in FIG. 23 (E). A day with two or more units, which is the required number of units, is output (displayed, etc.) as a reservable date (step S407). In FIG. 23 (E), the number of vacant days on which reservations can be made is also output (displayed, etc.). In the process of step S407, as shown in FIG. 23 (F), reservation availability or the like may be output (displayed or the like) for each day after the reference date.

As described above, FIGS. 23 (C) and 23 (F) show whether or not reservations can be made for each day. Therefore, FIG. 22 is a flowchart showing an operation for specifying a reservation available date (returnable date). At the same time, it is also a flowchart showing an operation of determining whether or not a reservation can be made for each day (or a specific day). That is, the management device 10, the POS terminal 20, and the like are devices for specifying the reservation available date and also for determining whether or not reservation is possible.

The output mode shown in FIG. 23 (FIG. 23 (B), FIG. 23 (C), FIG. 23 (E), FIG. 23 (F)) is an example, and for example, the locker return date described below is an example. The reservation available date may be shown on the calendar screen.

(Locker return date calendar screen)
FIG. 24 (the same applies to FIG. 25) is an example of the locker return scheduled date calendar screen (locker return reservation screen). The locker return scheduled date calendar screen shown in FIG. 24 is displayed on, for example, the POS terminal 20, the user terminal 50, and the management device 10. When the management device 10 does not have an operation unit or a display unit (for example, in the case of a server installed in a data center), another device (personal computer or the like) capable of communicating (connecting) with the management device 10). The locker return scheduled date calendar screen (the same applies to the locker return reservation confirmation screen described later) may be displayed on the display unit of.

When the selection completion icon G32 is operated on the slip detail screen (FIGS. 12 and 14), the user terminal 50 omits the explanation above, but for example, the user decides whether or not he / she wants to return the locker. When it is selected that the locker should be returned, the locker return date calendar screen as shown in FIG. 24 may be displayed on the display unit. If one locker cannot be identified from the store (for example, when two or more return lockers are associated with one store), the user may be asked to specify the return locker.

Further, the POS terminal 20 may display the locker return scheduled date calendar screen as shown in FIG. 24 on the display unit 25, for example, when "locker return reservation" is selected on the menu screen (not shown). .. The same applies to the management device 10.

In the case of the locker return scheduled date calendar screen displayed by the user terminal 50, the information is automatically entered in the locker information field and the customer information field, respectively, but the POS terminal 20 and the management device 10 are displayed. In the case of the locker return date calendar screen, a store clerk or the like may enter information in each of the locker information column and the customer information column.

On the locker return scheduled date calendar screen shown in FIG. 24, the current date and time column (see code A), the locker information column (see code B), the customer information column (see code C), and the locker return product score column (see code D). ), A message column (see reference numeral E), a required number of return ports column (see reference numeral F), an adjustment column (see reference numeral G), a calendar column (see reference numeral H), and the like.

The current date and time is displayed in the current date and time column (reference numeral A). In the locker information column (reference numeral B), the locker number and the like of the return locker displaying the information on the locker scheduled return date calendar screen are displayed. In the customer information column (reference numeral C), the customer code or the like of the user (the user who makes a reservation for returning the locker) is displayed. In the locker return product score column (reference numeral D), the score of the product desired to be delivered by the user returning the locker is displayed. In the required number of return units column (reference numeral F), the number of return units required for returning the locker of the user is displayed. In the adjustment column (reference numeral G), an increase / decrease (adjustment) button for the required number of return ports and an adjustable range are displayed. In the calendar column (reference numeral H), the number of available (reservable) return units (empty number of return units) for each day is displayed. Each date area in the calendar column is a button.

Some information displayed in FIG. 24 will be described. In the description of FIG. 24, the user (customer code “KB9876”) keeps the shirt (tag number “TG01-1372”) and sweater (tag number “TG01”) on the slip details screen (FIG. 14). It is assumed that three items, -1374) and a down jacket (tag number "TG01-1375"), are selected as the desired products to be delivered by returning the locker. In addition, the required number of units shall be calculated in consideration of the number of volumes.

“L01 (AAA)” in the locker information column (reference numeral B) in FIG. 24 is, for example, a stored product information file (FIG. 6), a locker management master file (FIG. 19 (A)), and a store file (FIG. 7 (B)). ) Etc. are displayed. "3" in the locker return product point column (reference numeral D) is the above-mentioned three points.

“2” in the required number of return units column (reference numeral F) indicates the number of return units based on the number of return volumes. That is, it is displayed based on the product type file (FIG. 7 (A)), the required number of units definition file (FIG. 19 (D)), the volume number definition file (FIG. 19 (E)), and the like. That is, the number of volumes of the shirt (product type "SY01") is "1", the number of volumes of the sweater (product type "SY02") is "2", and the number of volumes of the down jacket (product type "SY03") is "2". It is "3", and the total number of volumes (number of returned volumes) is "6". Since the required number of units corresponding to the number of returned volumes "6" is "2", the required number of returned units column is "2". Is displayed.

The adjustable range “1 to 3” in the adjustment column (reference numeral G) is preset as a fixed value in the case of the required number of return ports column “2”. It should be noted that it may be preset as a fixed value when the number of returned volumes is "6".

The 4/20 "4" in the calendar column (reference numeral H) is displayed based on the empty number "4" in the reservation status file for each locker (FIG. 20 (A)). On the locker return date calendar screen shown in FIG. 24, the button color (background color) of each date is set to the reserved date (the day after tomorrow (excluding store holidays), and an empty number is required. It is different depending on whether it is a day that is more than the number of units) or a day that cannot be reserved (a day that is not a reservationable day). In FIG. 24, the reservable dates (4/20, 4/23, 4/24, 4/27, 4/28, ...) Are plain (white), and the non-reservable days (4/16 to 4/19, 4/21, 4/22, 4/25, 4/26, 4/30, ...) Are indicated by Dodd.

FIG. 20B shows the stored contents of the updated reservation status file for each locker, which is updated after the button “4/20” is operated (touched or the like) on the locker return scheduled date calendar screen of FIG. 24. Further, FIG. 25 is an example of the locker return scheduled date calendar screen displayed after the button “4/20” is operated on the locker return scheduled date calendar screen of FIG. 24.

Further, FIG. 26 shows the stored contents of the updated custody product information file that is updated after the button “4/20” is operated (touched or the like) on the locker return scheduled date calendar screen of FIG. 24. Further, FIG. 27 is an example of a slip detail screen displayed after the button “4/20” is operated on the locker return scheduled date calendar screen of FIG. 24.

(Determination of return port)
If the number of empty return ports is larger than the required number of return ports (required number), the required number of return ports are determined (selected) from the available (reservable) return ports. In other words, if there is a margin in the number of empty spaces (room to select a return port), it is decided which return port to use. For example, in the example shown in FIGS. 20A and 20B, two return ports (return) out of four available return ports (return port numbers "H11", "H12", "H21", and "H22") The unit numbers "H11" and "H12") have been determined.

(How to determine the return port)
As a method of determining the return port to be reserved from among the available return ports, for example, the return port is selected based on the past usage status (past usage status, specifically, the past decision result) of each return port. You may decide. Specifically, the return port may be determined so that the specific return port is not used frequently (so that each return port is used evenly). By using each return port evenly, it is less likely that deterioration or damage will progress at a specific return port. The past usage status of each return port can be grasped, for example, by continuously storing the reservation status file for each locker (FIG. 20) for a certain period of time without deleting it immediately even after the return date has passed. That is, the past usage status of each return port may be grasped by referring to the locker-specific reservation status file (past locker-specific reservation status file) whose return date has passed.

Further, instead of or in addition to the above method, the return port may be determined based on, for example, the positional relationship (adjacent relationship) of each return port. Specifically, when the same user reserves two or more return ports (when the required number of return ports for the user is two or more), the deposited products can be taken out from the adjacent return ports. If possible, the adjacent return port may be determined. By determining the adjacent return port, the user does not have to move to a return locker at a remote location.

FIG. 28 is an example of a file used for determining the adjacency of the return port. Whether or not each return port is adjacent indicates, for example, a file showing another return port adjacent to one return port (for example, FIG. 28 (A)) or a pattern (combination) of adjacent return ports. The determination may be made by storing the file (for example, FIG. 28B). The above files (files of FIGS. 28 (A) and 28 (B)) are stored, for example, by a device (for example, a management device 10, a POS terminal 20, etc.) that determines a return port.

FIG. 28A is a file showing another return port adjacent to one return port (the return port of interest). Specifically, FIG. 28 (A) is a file showing other adjacent return ports for each return port of the common locker 200 (FIG. 18 (B)). According to the file shown in FIG. 28 (A), for example, there are two return ports adjacent to the return port of the return port number "H11", the return port of the return port number "H12" and the return port of "H21". Is. Further, for example, there are three return ports adjacent to the return port of the return port number "H21": the return port of the return port number "H11", the return port of the return port number "H22", and the return port number "H31". ..

FIG. 28B is a file showing the patterns of adjacent return ports. Specifically, the file on the left side of FIG. 28B is a file showing a pattern in which two return ports are adjacent to each other in the common locker 200. The file on the right side of FIG. 28B is a file showing a pattern in which three return ports are adjacent to each other in the common locker 200. The file of the pattern in which four or more return ports are adjacent to each other in the common locker 200 is not shown.

According to the file shown in FIG. 28 (B), for example, the combination of the three return ports "H11", "H21", and "H22" exists in the file on the right side of FIG. 28 (B). (Second from the top), it can be seen that the three return ports constitute a group of three adjacent return ports. Further, since the combination of the three return ports of the return port numbers "H11", "H21", and "H32" does not exist in the file on the right side of FIG. 28 (B), the three return ports are three. It can be seen that they do not form an adjacent return port group. However, since the combination of the two return ports of the return port numbers "H11" and "H21" exists in the file on the left side of FIG. 28 (B) (second from the top), the two return ports are It can be seen that it constitutes two adjacent return ports.

In addition, although the example shown in FIGS. 28 (A) and 28 (B) is defined as an adjacent relationship with a relationship of being arranged vertically or horizontally, the relationship of being arranged diagonally in addition to being vertically or vertically is also defined. It may be defined as an adjacent relationship. Specifically, in the file of FIG. 28 (A), for example, three return ports of return port numbers "H12", "H21", and "H22" as return ports adjacent to the return port of return port number "H11". In the file on the left side of FIG. 28 (B), for example, a combination of two return ports of the return port numbers "H11" and "H22" may be added as a pattern in which the two are adjacent to each other.

FIG. 29 is a flowchart showing an example of a method of determining a return port. The processing of the flowchart shown in FIG. 29 is started by performing a reservation operation (operation of the date button in the calendar column (reference numeral H)) on the locker return scheduled date calendar screen. The flowchart shown in FIG. 29 (the same applies to the flowchart shown in FIG. 30) shows the operation of the device for determining the return port (for example, the management device 10, the POS terminal 20, etc.).

Step S500 of FIG. 29: It is determined whether or not the number of empty return ports (the number of available return ports) is larger than the required number (required number of return ports). That is, it is determined whether or not there is a margin in the empty number. If the number of empty return ports is not greater than the required number (step S500; NO), the process proceeds to step S501. If the number of empty return ports is larger than the required number (step S500; YES), the process proceeds to step S502.

Step S501: Determine all return ports for empty minutes (necessary number of minutes). In other words, since there is no room to select a return port due to the lack of space, reserve all vacant return ports. Then, the flowchart of FIG. 29 ends.

Step S502: It is determined whether or not the required number is two or more. If the required number is one (step S502; NO), the process proceeds to step S503. If the required number is two or more (step S502; YES), the process proceeds to step S504.

Step S503: Determine the least used one. In other words, since at most one return port is determined, it is not necessary to check the existence of adjacent empty (adjacent empty return ports), and each of the available return ports is selected. Reserve one of the least used return ports so that the return port is used evenly. Then, the flowchart of FIG. 29 ends.

When deciding in step S503, there may be a plurality of candidates in the judgment based on the usage situation, and one return port to be decided (reserved) may not be specified. For example, 8 of the 12 return ports were not used the day before and were used the day before, and the remaining 4 return ports were not used the day before and were used the day before. In such a case, there are four return ports that are candidates for determining one return port, which is the required number (because there are four return ports used the day before the previous day). ), It is not possible to identify the required number of 1 out of 4 candidates only by judgment based on the usage status.

In the above case, one return port may be randomly determined from a plurality of candidates by using a random number or the like. Further, one return port may be determined from a plurality of candidates based on a predetermined rule. For example, as a predetermined rule, a predetermined priority (for example, priority is given to the left column, and priority is given to the upper row in the same column, and the return port number "H11"-> "H12"-> "H21"-> "H22". "->" H31 "->" H32 ", ...," H61 "->" H62 "), the return port having the highest priority among the plurality of candidates may be determined. Further, as a predetermined rule, one return port may be determined from a plurality of candidates so that the number of adjacent vacant spaces (described later) becomes as large as possible after the determination. Moreover, you may decide by combining these.

In step S503, at most one return port is determined, so it is not necessary to confirm the presence or absence of an adjacent empty return port, and one of the least used return ports among all the available return ports is returned. Although it was explained that the mouth is decided (reserved), one return port may be decided by confirming the existence of an adjacent sky. Specifically, in the determination of step S503, if there is an empty return port that constitutes the adjacent sky and an empty return port that does not form the adjacent sky, the adjacent sky is not configured. One return port may be determined from the empty return ports. That is, the empty return port that constitutes the adjacent sky may be preserved for other reservations (subsequent reservations).

Step S504: Determine if there is an adjacent sky. In other words, since multiple return ports will be determined, it is confirmed whether there is an adjacent sky. If there is no adjacent sky (step S504; NO), the process proceeds to step S505. If there is an adjacent sky (step S504; YES), the process proceeds to step S506.

Step S505: The required number of minutes is determined in the order of not being used. In other words, since there is no adjacent space, the required number of return ports are reserved in the order in which they are not used so that each return port is used evenly from all the available return ports. Then, the flowchart of FIG. 29 ends.

In the decision of step S505, there may be a plurality of candidates in the judgment based on the usage situation, and it may not be possible to specify the return port to be decided (reserved). For example, the required number is 3, 8 of the 12 return ports are used the day before, not the day before, and the remaining 4 return ports are used the day before. If it was used the day before the previous day without it, there will be four return ports that are candidates for determining the required number of three return ports (used the day before the previous day). (Because there are 4 return ports), it is not possible to identify the required number of 3 out of the 4 candidates only by judging by the usage status. Further, for example, when the usage status is the same as above and the required number is 5, four of the required number of five return ports (four returned ports used the day before the previous day). After deciding the return port), there will be 8 return ports that are candidates for deciding the remaining 1 return port out of the required number of 5 return ports (the return port used the day before). (Because there are 8), it is not possible to identify the required number of 1 out of the 8 candidates only by judgment based on the usage status.

In the above case, a return port may be randomly determined from a plurality of candidates using a random number or the like. In addition, a return port may be determined from a plurality of candidates based on a predetermined rule. For example, as a predetermined rule, as a predetermined priority (for example, priority is given to the left column and the upper column is prioritized in the same column, the return port number "H11" → "H12" → "H21" → "H22". "->" H31 "->" H32 ", ...," H61 "->" H62 "), the return port may be determined.

Step S506: It is determined whether or not the number of adjacent empty spaces is equal to or greater than the required number. The number of adjacent empty units is the number of empty return units that make up the adjacent empty units (adjacent empty return units). If the number of adjacent vacant spaces is less than the required number (step S506; NO), the process proceeds to step S507. If the number of adjacent vacant spaces is greater than or equal to the required number (step S506; YES), the process proceeds to step S508. When there are a plurality of adjacent skies, it is determined whether or not the maximum number of adjacent skies among the adjacent skies of each adjacent sky is equal to or greater than the required number.

Step S507: Prioritize the adjacent sky to determine the required number of minutes. Then, the flowchart of FIG. 29 ends.

Hereinafter, regarding the process of step S507, there is a case where there is only one adjacent sky (adjacent sky whose number of adjacent sky is less than the required number) and a case where there are multiple adjacent sky (adjacent sky whose number of adjacent sky is less than the required number). It will be explained separately.

When there is only one adjacent sky (adjacent sky whose number of adjacent sky is less than the required number), for example, for the required number of adjacent sky, the empty state that constitutes the adjacent sky regardless of the usage status. You may decide all the return ports of the above, and for the rest, you may decide the return ports in the order of not being used from all the vacant return ports (all the empty return ports that do not constitute the adjacent sky). .. In the remaining determination, if there are a plurality of candidates in the judgment based on the usage status, a return port may be randomly determined from the plurality of candidates using a random number or the like as in the determination in step S505. .. In addition, a return port may be determined from a plurality of candidates based on a predetermined rule.

When there are a plurality of adjacent skies (adjacent skies whose number of adjacent skies is less than the required number), for example, the return port may be determined by giving priority to the adjacent sky having a large number of adjacent skies regardless of the usage status. For example, when the required number is 4, there is one adjacent sky with 2 adjacent sky and 1 adjacent sky with 3 adjacent sky, it constitutes an adjacent sky with 3 adjacent sky. Determine all empty return ports (3), and determine the least used return port from the empty return ports (2) that make up the adjacent sky with 2 adjacent vacant spaces. You may. If the usage status of the empty return ports (2) that make up the adjacent sky with 2 adjacent sky is the same, one return port is randomly selected from the two using random numbers or the like. Or one of the two returns may be determined based on a predetermined rule. The same applies to the case where the return port is determined by giving priority to the adjacent sky with a small number of adjacent skies, which will be described below.

When there are a plurality of adjacent skies (adjacent skies whose number of adjacent skies is less than the required number), instead of the above, the return port may be determined by giving priority to the adjacent sky with a smaller number of adjacent skies regardless of the usage status. .. For example, when the required number is 4, there is one adjacent sky with 2 adjacent sky and 1 adjacent sky with 3 adjacent sky, it constitutes an adjacent sky with 2 adjacent sky. Determine all empty return ports (2), and determine 2 return ports in the order of unused from among the empty return ports (3) that make up the adjacent sky with 3 adjacent vacant spaces. You may.

In addition, when the return port is determined by giving priority to the adjacent sky with a large number of adjacent vacancy, or when the return port is determined by giving priority to the adjacent sky with a small number of adjacent vacant spaces, the adjacent emptiness with the same number of adjacent vacancy If there are a plurality of empty returns, one of the adjacent sky is determined based on the usage status, random numbers, and predetermined rules, and the return port is determined from the empty return ports that make up the determined adjacent sky. You may.

If the required number is larger than the total number of adjacent skies of all adjacent skies, the required number of adjacent skies (the number of adjacent skies of all adjacent skies) will be the relevant adjacent sky (all adjacent skis). ) Is determined, and the rest are returned in the order in which they are not used from all the vacant return ports (all empty return ports that do not form the adjacent sky). May be determined. In the remaining determination, if there are a plurality of candidates in the judgment based on the usage status, a return port may be randomly determined from the plurality of candidates using a random number or the like as in the determination in step S505. .. In addition, a return port may be determined from a plurality of candidates based on a predetermined rule.

Step S508: The required number of minutes is determined from the adjacent sky. Then, the flowchart of FIG. 29 ends.

Hereinafter, the process of step S508 will be described separately for the case where the adjacent sky with the required number of adjacent sky exists and the case where the adjacent sky with the required number does not exist.

If there are adjacent skies with the same number of adjacent skies as the required number, all empty return ports constituting the adjacent skies with the same number of adjacent skies as the required number may be determined. For example, when the required number is 3, there is one adjacent sky with 2 adjacent sky, 1 adjacent sky with 3 adjacent sky, and 1 adjacent sky with 4 adjacent sky. , All empty return ports (3) constituting the adjacent sky having 3 adjacent empty numbers may be determined. If there are multiple adjacent skies with the same number of adjacent skies as the required number, any one of the adjacent sky (adjacent of the adjacent sky number equal to the required number) is based on the usage status, random numbers, and predetermined rules. Empty) may be determined, and all empty return ports constituting the determined adjacent sky may be determined. For example, when the required number is 3, there is one adjacent sky with 2 adjacent sky, 2 adjacent sky with 3 adjacent sky, and 1 adjacent sky with 4 adjacent sky. , Determine the adjacent sky with any one of the adjacent sky numbers 3 based on the usage status, random number, and predetermined rules, and determine all the empty return ports (3) that make up the determined adjacent sky. May be good.

If there are no adjacent empty spaces equal to the required number, the required number of empty return ports that make up the minimum adjacent empty number exceeding the required number will be used in the order in which they are not used. You may decide the return port. For example, when the required number is 3, there is one adjacent sky with 2 adjacent sky, 1 adjacent sky with 4 adjacent sky, and 1 adjacent sky with 5 adjacent sky. , 3 return ports may be determined in the order of not being used from among the empty return ports (4) constituting the adjacent sky with 4 adjacent vacant spaces. If there are multiple adjacent skies with the minimum number of adjacent skies exceeding the required number, any one of the adjacent skies (minimum adjacency exceeding the required number) is based on the usage status, random numbers, and predetermined rules. (Empty adjacent emptiness) may be determined, and the required number of return ports may be determined in the order of not being used from among the empty return ports constituting the determined adjacent emptiness. For example, when the required number is 3, there is one adjacent sky with 2 adjacent sky, 2 adjacent sky with 4 adjacent sky, and 1 adjacent sky with 5 adjacent sky. , Based on the usage status, random numbers, and predetermined rules, determine the adjacent sky with any one of the adjacent empty numbers of 4, and use it from among the empty return ports (4) that make up the determined adjacent sky. You may decide on three return ports in the order in which they are not.

When deciding the return ports in the order of not being used (in the above example, 3 of the empty return ports (4) constituting the adjacent sky with 4 adjacent vacant spaces) in the order of not being used. If there are a plurality of candidates in the judgment based on the usage situation, the return port may be randomly determined from among the plurality of candidates by using a random number or the like. In addition, a return port may be determined from a plurality of candidates based on a predetermined rule.

As described above, according to the flowchart of FIG. 29, when there is a vacancy for the reservation (necessary number) (step S500 (YES)), for the user who uses a plurality of return ports (step S502 (step S502). YES)), if there is an adjacent sky (step S504 (YES)), the adjacent return port will be preferentially reserved.

As described above, the processing of the flowchart shown in FIG. 29 is a mode in which the return port is individually determined for each reservation (the return port is determined each time each reservation is made), but the mode in which the return port is determined is Not limited to this. For example, the return ports may be collectively determined for one or more reservations made within a certain period (the return ports may be collectively determined after the end of the above period).

FIG. 30 is a flowchart showing another example of the method of determining the return port. The device for determining the return port (for example, the management device 10, the POS terminal 20, etc.) may execute the processing of the flowchart shown in FIG. 30 instead of the processing of the flowchart shown in FIG. The processing of the flowchart shown in FIG. 30 starts, for example, at a predetermined time (for example, 23:00 on the day before the reservation date).

Step S516 of FIG. 30: Determine whether or not all reservations have been extracted. That is, in the following processing (steps S518 to S528), the return port is determined for each reservation, but it is determined whether or not the return port is determined for all the reservations. When all reservations are extracted (step S516; YES), the flowchart of FIG. 30 ends. If all reservations have not been extracted (step S516; NO), the process proceeds to step S518.

Step S518: Extract one of the undecided reservations with the largest required number. That is, it is controlled so that the return port is determined in order from the reservation (user) that uses the most return ports. When there are a plurality of reservations having the same required number, they may be extracted in the order of reservation (earlier reservation time), for example.

After executing the process of step S518, the process proceeds to step S520. Since the processing of steps S520 to S528 in FIG. 30 is the same as the processing of steps S500 to S508 of FIG. 29, the description thereof will be omitted. After executing any of the processes of steps S521, S523, S525, S527, and S528 of FIG. 30, the process returns to step S516. Then, as described above, the flowchart of FIG. 30 ends by determining the return port for all reservations.

As described above, according to the flowchart of FIG. 30, since the return port is determined from the reservations having a large number of necessary items (step S518), the adjacent return ports can be more easily reserved for the users who use the plurality of return ports. ..

FIG. 31 is an explanatory diagram illustrating a method of determining a return port. FIG. 31 (A) schematically shows all 12 return ports (return port numbers “H11” to “H62”) of the common locker 200 of FIG. 18 (B). In FIG. 31 (A), the usage status of each return port is as follows. The six return ports "H11", "H12", "H21", "H22", "H51", and "H52" are the return ports used yesterday. The five return ports with the return port numbers "H31", "H32", "H42", "H61", and "H62" are the return ports used two days ago (the last one used two days ago). is there. The return port with the return port number "H41" is the return port used 3 days ago (the last used was 3 days ago).

In FIG. 31 (B), each return port shown in FIG. 31 (A) is determined by a method of determining a return port for each individual reservation based on the usage status (a method of determining the flowchart shown in FIG. 29). It shows the state of In FIG. 31 (C), each return port shown in FIG. 31 (A) is determined by a method of collectively determining a return port for a plurality of reservations based on a usage situation (a method of determining a flowchart shown in FIG. 30). It shows how it is decided. In FIG. 31 (B) (the same applies to FIGS. 31 (C), 32 (B), and 32 (C)), the description of the return port number of each return port is omitted.

(Method of determining the return port for each reservation based on the usage status / Fig. 31 (B))
In the explanation of FIG. 31 (B), it is assumed that a total of four return port reservation requests are made on the same day in the following order.
1st: Reservation for user a with 1 required number of return units (required number) 2nd: Reservation for user b with 1 required number of return units (required number) 3rd: Required number of return units (required number) 4th reservation of user c with 3 required number): Reservation of user d with 5 required number of return units (required number) That is, in the determination method, (reservation of user a → reservation of user a → The return port is determined in the order of user b's reservation → user c's reservation → user d's reservation).

When the first reservation (user a) is made, as shown in the uppermost row of FIG. 31 (B), the return port of the return port number "H41" is determined for the reservation of user a. To. That is, since the required number of the user a is 1, the reserved number of the user a at the time of reservation is 0, that is, the empty number is 12, the empty number is larger than the required number (step S500 (YES) in FIG. 29). )) Therefore, since the required number is one (step S502 (NO)), one of the least used return ports is reserved from all the available return ports (step S503). Of the 12 vacant return ports (return port numbers "H11" to "H62"), the least used return port is specified as the return port with the return port number "H41" used three days ago. it can. Therefore, the return port of the return port number "H41" is determined.

After that, when the second reservation (user b) is made, as shown in the second row of FIG. 31 (B), the return port with the return port number "H61" is used for the reservation of user b. Is determined. That is, since the required number of the user b is 1, the reserved number of the user b at the time of reservation is 1, that is, the empty number is 11, the empty number is larger than the required number (step S500 (YES)). Since the required number is one (step S502 (NO)), one of the least used return ports will be reserved from all the available return ports (step S503). Of the 11 vacant return ports (11 return ports other than the return port number "H41"), the least used return port is the 5 return ports used two days ago (return port). The numbers are "H31", "H32", "H42", "H61", and "H62" return ports), and one cannot be specified only by the usage status. Therefore, here, the return port number "H61" is set so that the number of adjacent vacant spaces becomes as large as possible after the decision (here, the number of adjacent vacant spaces after the decision is made as large as possible at the return port used two days ago). The return port has been decided. The return port of the return port number "H62" may be determined, but here, the upper row is prioritized and determined.

After that, when the third reservation (user c) is made, as shown in the third row of FIG. 31 (B), the return port numbers "H31" and "H32" are used for the reservation of user c. , "H42", three return ports are determined. That is, since the required number of the user c is 3, the reserved number of the user c at the time of reservation is 2, that is, the empty number is 10, the empty number is larger than the required number (step S500 (YES)). Since the required number is 3 (step S502 (YES)), the adjacent sky exists (step S504 (YES)), and the adjacent sky number is 10, that is, the required number or more (step S506 (YES)), the adjacent sky is adjacent. The required number of minutes will be determined from the sky (step S508). Here, the required number of return ports are determined in the order of unused from the adjacent sky. 10 return ports that make up the adjacent sky (return port numbers "H11", "H12", "H21", "H22", "H31", "H32", "H42", "H51", "H52", Of the "H62" return ports), the four return port numbers "H31", "H32", "H42", and "H62" are the return ports used two days ago, and the return port numbers "H11", Since the six "H12", "H21", "H22", "H51", and "H52" are the return ports used yesterday, three of the above four return ports used two days ago. Will be decided, and it is not possible to identify three by the usage status alone. Therefore, here, the three return ports of the return port numbers "H31", "H32", and "H42" are determined so that the plurality of return ports used by the user c are adjacent to each other.

After that, when the fourth reservation (user d) is made, as shown in the fourth row of FIG. 31 (B), the return port numbers "H11" and "H12" are used for the reservation of the user d. , "H21", "H22", "H62", five return ports are determined. That is, since the required number of the user d is 5, the reserved number of the user d at the time of reservation is 5, that is, the empty number is 7, the empty number is larger than the required number (step S500 (YES)). The required number is 5 (step S502 (YES)), and there are adjacent skies (adjacent sky with 4 adjacent sky and adjacent sky with 3 adjacent sky) (step S504 (YES)) and adjacent. Since the number of empty spaces (maximum) is 4, that is, more than the required number (step S506 (YES)), the required number of empty spaces is determined from the adjacent empty spaces (step S508). Here, the required number of return ports are determined in the order of unused from the adjacent sky. That is, the four return ports (return ports of return port numbers "H11", "H12", "H21", "H22") and the number of adjacent vacancy of 3 are three. Of the three return ports (return port numbers "H51", "H52", "H62") that make up the adjacent sky, first of all, one return port (return port number "H62") that was used two days ago. Decide the return port). Next, 4 out of the 6 return ports used 3 days ago (return ports "H11", "H12", "H21", "H22", "H51", "H52") However, it is not possible to identify four by the usage status alone. Therefore, here, four return ports of the return port numbers "H11", "H12", "H21", and "H22" are determined so that the plurality of return ports used by the user d are adjacent to each other. ..

(Method of collectively determining the return port based on the usage status / Fig. 31 (C))
In the explanation of FIG. 31 (C), it is assumed that a total of four return port reservation requests have been made in the following order before the predetermined time.
1st: Reservation for user a with 1 required number of return units (required number) 2nd: Reservation for user b with 1 required number of return units (required number) 3rd: Required number of return units (required number) 4th reservation of user c with 3 required number): Reservation of user d with 5 required return units (required number) That is, in the determination method, the required number is in descending order (user d). The return port is determined in (Reservation of User c → Reservation of User a → Reservation of User b) (step S518 in FIG. 30).

At a predetermined time (for example, 23:00 on the day before the reservation date), first, as shown in the uppermost row of FIG. 31 (C), the return port numbers "H31", "H32", and "H41" are used for the reservation of the user d. , "H42", "H51", five return ports are determined. That is, since the required number of the user d is 5, the reserved number of the user d at the time of reservation is 0, that is, the empty number is 12, the empty number is larger than the required number (step S520 (YES) in FIG. 30). )), The required number is 5 (step S522 (YES)), the adjacent sky exists (step S524 (YES)), and the required number is 12, that is, more than the required number (step S526 (YES)). ), The required number of minutes will be determined from the adjacent sky (step S528). Here, the return port is determined by giving priority to the adjacent return port while considering the order of unused from the adjacent sky. Specifically, the least used return port (the return port of the return port number "H41" used three days ago) is determined, followed by the least used return port (return port number "H41"). The three return ports (return ports "H31", "H42", and "H51") adjacent to the return port (return port) are determined, followed by the least used return port (return port number "H51"). Of the two return ports (return ports "H32" and "H52") located diagonally to the return port of "H41", the lesser-used return port (return port number "H32") Mouth) has been decided.

Next, as shown in the second row of FIG. 31C, three return ports of the return port numbers "H52", "H61", and "H62" are determined for the reservation of the user c. That is, since the required number of the user c is 3, the reserved number of the user c at the time of reservation is 5, that is, the empty number is 7, the empty number is larger than the required number (step S520 (YES)). The required number is 3 (step S522 (YES)), and there are adjacent skies (adjacent sky with 4 adjacent sky and adjacent sky with 3 adjacent sky) (step S524 (YES)) and adjacent. Since the number of empty spaces (maximum) is 4, that is, the required number or more (step S526 (YES)), the required number of empty spaces is determined from the adjacent empty spaces (step S528). Since there are adjacent skies (adjacent skies with return port numbers "H51", "H61", and "H62") in which the number of adjacent skies is the same as the required number (specifically, 3), the adjacent skies are configured here. Three empty return ports (return ports of return port numbers "H52", "H61", and "H62") have been determined.

Next, as shown in the third row of FIG. 31C, the return port of the return port number "H11" is determined for the reservation of the user a. That is, since the required number of the user a is 1, the reserved number of the user a at the time of reservation is 8, that is, the empty number is 4, the empty number is larger than the required number (step S520 (YES)). Since the required number is one (step S522 (NO)), one of the four vacant return ports that is the least used is reserved (step S523). The four vacant return ports are all the return ports used yesterday (return ports with return port numbers "H11", "H12", "H21", and "H22"), so the usage status alone is 1 The individual cannot be specified. Since one cannot be specified only by the usage status, here, the return port of the return port number "H11" is according to a predetermined priority (for example, priority is given to the left column and the upper row is given priority in the same column). Has been decided.

Next, as shown in the fourth row of FIG. 31 (C), the return port of the return port number "H12" is determined for the reservation of the user b. That is, since the required number of user b is 1, the reserved number of user b at the time of reservation is 9, that is, the empty number is 3, the empty number is larger than the required number (step S520 (YES)). Since the required number is one (step S522 (NO)), one of the three vacant return ports that is the least used is reserved (step S523). The three vacant return ports are all the return ports used yesterday (return ports with return port numbers "H12", "H21", and "H22"), so one cannot be identified based on the usage status alone. .. Since one cannot be specified only by the usage status, here, the return port of the return port number "H12" is according to a predetermined priority (for example, priority is given to the left column and the upper row is given priority in the same column). Has been decided.

As described above, the method of determining the return port for each reservation based on the usage status using FIG. 31 (the method of determining the flowchart shown in FIG. 29) and FIG. 31 (C) are plural based on the usage status. The method of collectively determining the return port (the method of determining the flowchart shown in FIG. 30) has been described with reference to specific examples, but the method of determining the return port is not limited thereto.

FIG. 32 is an explanatory diagram illustrating another method of determining the return port. The method of determining the return port described with reference to FIG. 31 (the method of determining the flowchart shown in FIGS. 29 and 30) uses each return port so that each return port is used evenly. It is a method of determining the return port by specifically managing and referring to the situation, but the method of determining the return port described with reference to FIG. 32 is to ensure that each return port is used evenly. This is a method of determining the return port by moving the reference (reference determination position) at which position the return port is determined.

FIG. 32 (A) schematically shows all 12 return ports (return port numbers “H11” to “H62”) of the common locker 200 of FIG. 18 (B). In FIG. 32 (A), the return port number “H51” is the current reference determination position.

FIG. 32 (B) shows how each return port shown in FIG. 32 (A) is determined by a method of determining a return port for each reservation based on the reference determination position. FIG. 32 (C) shows how each return port shown in FIG. 32 (A) is determined by a method of collectively determining a return port for a plurality of reservations based on a reference determination position.

(Method of determining the return port for each reservation based on the reference determination position / FIG. 32 (B))
In the explanation of FIG. 32 (B), it is assumed that a total of four return port reservation requests have been made in the following order.
1st: Reservation for user a with 1 required number of return units (required number) 2nd: Reservation for user b with 1 required number of return units (required number) 3rd: Required number of return units (required number) 4th reservation of user c with 3 required number): Reservation of user d with 5 required number of return units (required number) That is, in the determination method, (reservation of user a → reservation of user a → The return port is determined in the order of user b's reservation → user c's reservation → user d's reservation).

When the first reservation (user a) is made, as shown at the top of FIG. 32 (B), the return port of the return port number "H51" is determined for the reservation of user a. To. That is, since the current reference determination position is the return port of the return port number "H51" and the required number of users a is 1, one from the reference determination position (return port of the return port number "H51"), that is, , The return port of the return port number "H51" has been determined. Further, as shown in the uppermost part of FIG. 32 (B), the reference determination position is changed from the return port of the return port number “H51” to the return port of the return port number “H52”. That is, the reference determination position is determined according to the predetermined order (in the example of FIG. 32 (B), the return port number “H51” → “H52” → “H61” → “H62” → “H11” → “H12” →, ...) , It has moved by the number of decisions (one).

The reference determination position for determining the first reservation is determined for each reservation date regardless of the usage status such as which return port was used the day before, two days before, or three days before. Specifically, for each reservation date, a predetermined order (for example, return port number "H11"-> "H12"-> "H21"-> "H22"->, ..., "H61"-> "H62"-> "H11"-> "H12" → “H21” → “H22” →, ...) The reference determination positions are moved one by one. For example, in the first reservation for April 20, 201X, the return port number "H51" is set as the reference determination position, and in the first reservation for April 21, 201X, the return port number "H52" is used. The return port of "" is used as the reference determination position, and the return port of the return port number "H61" is used as the reference determination position in the first reservation for April 22, 201X.

After that, when the second reservation (user b) is made, as shown in the second row of FIG. 32 (B), the return port with the return port number "H52" is used for the reservation of user b. Is determined. That is, the current reference determination position is the return port of the return port number "H52", and the required number of users b is one, so one from the reference determination position (return port of the return port number "H52"), that is, , The return port of the return port number "H52" has been determined. Further, as shown in the second row of FIG. 32 (B), the reference determination position is moved by the number of determinations (one), and the return port number "H61" is returned from the return port number "H52". It is changed to the mouth.

After that, when the third reservation (user c) is made, as shown in the third row of FIG. 32 (B), the return port numbers "H61" and "H11" are used for the reservation of user c. , "H12", three return ports are determined. That is, since the current reference determination position is the return port of the return port number "H61" and the required number of users c is 3, the number is 3 (predetermined) from the reference determination position (return port of the return port number "H61"). 3 in order), that is, 3 return ports of the return port numbers "H62", "H61", and "H11" are determined. Further, as shown in the third row of FIG. 32 (B), the reference determination position is moved by the number of determinations (three), and the return port number "H12" is returned from the return port number "H61". It is changed to the mouth.

After that, when the fourth reservation (user d) is made, as shown in the fourth row of FIG. 32 (B), the return port numbers "H12" and "H21" are used for the reservation of the user d. , "H22", "H31", "H32", five return ports are determined. That is, since the current reference determination position is the return port of the return port number "H12" and the required number of users d is 5, the number is 5 (predetermined) from the reference determination position (return port of the return port number "H12"). 5 in order), that is, 5 return ports of "H12", "H21", "H22", "H31", and "H32" are determined. Further, as shown in the fourth row of FIG. 32 (B), the reference determination position is moved by the number of determinations (5 pieces), and the return port number "H41" is returned from the return port number "H12". It is changed to the mouth.

(Method of collectively determining the return port based on the reference determination position / FIG. 32 (C))
In the explanation of FIG. 32 (B), it is assumed that a total of four return port reservation requests have been made in the following order before the predetermined time.
1st: Reservation for user a with 1 required number of return units (required number) 2nd: Reservation for user b with 1 required number of return units (required number) 3rd: Required number of return units (required number) 4th reservation of user c with 3 required number): Reservation of user d with 5 required return units (required number) That is, in the determination method, the required number is in descending order (user d). The return port is determined in (Reservation of user c → Reservation of user c → Reservation of user a → Reservation of user b).

At a predetermined time (for example, 23:00 on the day before the reservation date), first, based on the reference determination position and the total required number, as shown in the uppermost row of FIG. 32 (C), all 12 return ports Among them, the return port determination range (the range shown in the thick frame), which is the range of the return port to be determined this time, is determined. That is, starting from the return port of the return port number "H51" which is the reference determination position, the return port number "H51"-> "H52"-> "H61"-> "H62" in the predetermined order (in the example of FIG. 32C). → According to “H11” → “H12” →, ...), the total required number (5 required for user d, 3 required for user c, 1 required for user a). Return ports (return port numbers "H51", "H52", "H61", "H62", "H11", "H12", "10", which is the total of 10 pieces, which is the required number of users b. The 10 return ports of "H21", "H22", "H31", and "H32") are determined as the return port determination range.

Subsequently, as shown in the uppermost row of FIG. 32 (C), five return port numbers "H11", "H12", "H21", "H22", and "H31" are used for the reservation of the user d. The return port is decided. That is, since the required number of users d is 5, the adjacent 5 (return number "H11", "H12", "H21", "H22", "H31"" are included in the return port determination range. ) Has been decided. In addition, although there are five adjacent combinations other than the above combinations (return port numbers "H11", "H12", "H21", "H22", "H31") (for example, the return port number "H31"). H11, "H12", "H21", "H22", "H32", etc.), in FIG. 32 (C), in a predetermined order (return port number "H11" → "H12", "H21", "H22", "H31", "H32", ...).

Next, as shown in the second row of FIG. 32 (C), three return ports of the return port numbers "H51", "H62", and "H61" are determined for the reservation of the user c. That is, since the required number of users c is 3, the undecided return ports (return port numbers "H32", "H51", "H52", "H61", "H62" in the return port determination range Out of the five return ports), three adjacent return ports (return port numbers "H51", "H52", "H61") are determined.

Next, as shown in the third row of FIG. 32 (C), for the reservation of the user a, the return port number "one return port of H32 is determined. That is, the required number of the user a is Since there is only one, the return port with the return port number "H32" is determined from the undecided return ports (two return ports with the return port numbers "H32" and "H62") in the return port determination range. are doing.

Next, as shown in the fourth row of FIG. 32 (C), for the reservation of the user b, the return port number "one return port of H62 is determined. That is, the required number of the user b is Since it is 1, an undecided return port (one return port with the return port number "H62") is determined in the return port determination range.

Although the method of determining the return port has been described above with reference to FIGS. 31 and 32, each determination method has the following features, for example.

In the method of determining the return port for each individual reservation based on the usage status (FIG. 31 (B)), the return port is determined based on the actual past usage status at the time of reservation each time there is a reservation, so that the return port is adjacent. It is possible to reserve the return port as much as possible, and it is possible to reserve the return port evenly, reflecting the usage status at the time of reservation. Furthermore, the user can be notified of the return port immediately.

In the method of collectively determining the return ports based on the usage status (FIG. 31 (C)), the return ports are collectively determined in descending order of the required number at a predetermined time, so that the adjacent return ports can be more easily determined. At the same time, it is possible to reserve a return port evenly, reflecting the usage status at a predetermined time. In addition, the process is relatively simple as compared with the method of determining the return port for each reservation based on the usage status. In other words, in the method of determining the return port for each reservation based on the usage status, the return port is determined on the reservation date, and the past usage status changes according to the reservation date, so the processing is relatively complicated. However, in the method of collectively determining the return port based on the usage status, the determination date is fixed regardless of the reservation date, so that the process is relatively simple.

In the method of determining the return port for each reservation based on the reference determination position (FIG. 32 (B)), since the return port is determined using the reference determination position instead of the past usage status, each item is determined based on the usage status. The process is relatively simple compared to the method of determining the return port for each reservation.

In the method of collectively determining the return port based on the reference determination position (FIG. 32 (C)), the return port is determined using the reference determination position instead of the past usage status, so that the return port is collectively determined based on the usage status. The process is relatively simple compared to the method of determining the return port.

The mode for determining the return port based on the usage status is not limited to the above-mentioned example. That is, in the example shown in FIG. 31 and the like, the specific usage / non-presence of each day is managed, but the usage frequency in a predetermined period (for example, weekly unit, 10-day unit, monthly unit, etc.) is managed. You may. For example, in the mode of managing the frequency of use on a weekly basis, the frequency of use of each return port in the previous week may be calculated, and the return port with a low frequency of use in the previous week may be preferentially determined.

Further, the mode for determining the return port based on the reference determination position is not limited to the above-mentioned example. That is, in the example shown in FIG. 32, the reference determination position is moved one by one for each reservation date, but the reference determination position is moved for each predetermined period (for example, weekly unit, 10-day unit, monthly unit, etc.). You may move them one by one.

Further, the determination method may be a combination of the determination method based on the usage status (example of FIG. 31) and the determination method based on the reference determination position (example of FIG. 32). As an example, the reference determination position may be determined based on the usage situation. The return port that is least frequently used in the previous predetermined period (for example, the past week, the past 10 days, the past one month, etc.) may be determined as the reference determination position in the current predetermined period.

FIG. 33 is a flowchart showing an example of the operation at the time of locker reservation. Specifically, the flowchart shown in FIG. 33 shows an example of an operation when the user reserves the locker return (when the return locker is reserved) on the user terminal 50. In the flowchart shown in FIG. 33 (the same applies to the flowchart shown in FIG. 34), the return port is determined for each reservation described in FIGS. 31 (B) and 32 (B) with respect to the method of determining the return port. An example of operation by the method of

Step S600 of FIG. 33: The user terminal 50 requests the management device 10 for a reservation screen (for example, the locker return scheduled date calendar screen of FIG. 25). For example, when the user performs an operation of displaying the reservation screen on the user terminal 50 (for example, selecting that the locker is desired to be returned), the user terminal 50 displays the reservation screen on the management device 10. Request.

Step S601: The management device 10 receives a request for the reservation screen (locker return scheduled date calendar screen) from the user terminal 50.
Step S602: The management device 10 generates a reservation screen (latest locker return scheduled date calendar screen based on the current reservation status). Specifically, the management device 10 refers to the latest electronic slip file of the user, the stored product information file, the locker management master file, the reservation status file for each locker, and the like, and generates a reservation screen. .. The management device 10 may generate a reservation screen for the return locker installed in the store where the product (the product for which the locker is desired to be returned) is deposited.
Step S603: The management device 10 transmits the screen information of the reservation screen to the user terminal 50.

Step S604: The user terminal 50 receives the screen information from the management device 10.
Step S605: The user terminal 50 displays a reservation screen.
Step S606: The user terminal 50 accepts a reservation operation (for example, touching a button on a day that can be reserved in the calendar column (reference numeral H)) on the reservation screen.
Step S607: The user terminal 50 transmits the reservation information (reservation date, required number, etc.) to the management device 10.

Step S608: The management device 10 receives the reservation information from the user terminal 50.
Step S611: The management device 10 determines the return port based on the reservation information. For example, the return port is determined by the method described with reference to FIGS. 31 (B) and 32 (B).
Step S612: The management device 10 updates various files based on the determination result of the return port. That is, the management device 10 reflects the determination result of the return port in S611 in the electronic slip file of the user, the stored product information file, the locker management master file, the locker-specific reservation status file, and the like.
Step S613: The management device 10 updates and generates various screens. For example, the management device 10 updates and generates the reservation confirmation screen based on the determination result of the return port in step S611 (that is, referring to the various files updated in step S612). More specifically, the management device 10 generates a slip detail screen that reflects the reservation contents as shown in FIG. 27, and updates the locker return scheduled date calendar screen to reflect the reservation contents as shown in FIG. 25. To do. Further, the management device 10 may generate a locker return schedule list screen that reflects the reservation contents as shown in FIG. 36. That is, in step S613, the screen information to be transmitted in the subsequent processing (step S615, step S625 is generated.

Step S615: The management device 10 transmits screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents as shown in FIG. 27) is transmitted to the user terminal 50.
Step S616: The user terminal 50 receives the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents) from the management device 10.
Step S617: The user terminal 50 displays a reservation confirmation screen (a slip detail screen that reflects the reservation contents).

Step S625: The management device 10 transmits screen information to the POS terminal 20. For example, the screen information of the reservation confirmation screen (locker return schedule calendar screen reflecting the reservation contents as shown in FIG. 25, locker return schedule list screen reflecting the reservation contents as shown in FIG. 36, etc.) is POS. Send to terminal 20.
Step S626: The POS terminal 20 receives the screen information of the reservation confirmation screen (the locker return schedule calendar screen reflecting the reservation contents, the locker return schedule list screen, etc.) from the management device 10, and stores the received screen information. Remember in. Then, the flowchart of FIG. 33 ends.

Instead of the processes of steps S625 and S626 of FIG. 33, the management device 10 transmits message information notifying that the locker has been reserved to the POS terminal 20, and the POS terminal 20 receiving the message information receives the message information. The message may be displayed on the currently displayed screen. That is, when the user terminal 50 determines the return port when the locker return is reserved, the minimum information may be transmitted to the POS terminal 20.

Further, the processing of steps S625 and S626 is not performed at the time of determining the return port as shown in FIG. 33, but is performed when the clerk operates regardless of whether or not the above message information is transmitted / received. You may. As an example of the case of transmitting the above message information, the management device 10 transmits the small screen screen information including the OK (display) button and the cancel (not display) button together with the above message to the POS terminal 20, and transmits the screen information. The received POS terminal 20 displays the small screen superimposed on the currently displayed screen, and the OK (display) button is touched (corresponding to the operation of the clerk), and the reservation confirmation screen (locker return scheduled date). A calendar screen, a locker return schedule list screen, etc.) may be requested and transmitted from the management device 10 to the POS terminal 20. The same applies to the flowchart of FIG. 35.

The flowchart of FIG. 33 is an operation example in which the management device 10 determines the return port, but in the case where the POS terminal 20 determines the return port, the determination result of the return port by the POS terminal 20 is obtained. , It suffices that it is reflected in various files stored in the management device 10. As an example, the flow may be as follows. The user terminal 50 accesses the POS terminal 20 and displays a reservation screen (locker return scheduled date calendar screen). Even if the POS terminal 20 requested the reservation screen from the user terminal 50 accesses the management device 10 to receive the latest screen information of the reservation screen and transmits (transfers) it to the user terminal 50. Good. Subsequently, the user terminal 50 that has received the reservation operation on the reservation screen transmits the reservation information to the POS terminal 20. The POS terminal 20 that has received the reservation information from the user terminal 50 determines the return port, and transmits information indicating the determination result of the return port to the management device 10. The management device 10 updates various files based on the information indicating the determination result of the return port received from the POS terminal 20. Subsequently, the POS terminal 20 receives the screen information of the reservation confirmation screen (the slip detail screen reflecting the reservation contents as shown in FIG. 27) from the management device 10 and transmits (transfers) it to the user terminal 50. .. The same applies to the processing of S625 and S626. As described above, the determination result of the return port by the POS terminal 20 is reflected in various files stored in the management device 10. The same applies to FIG. 35.

FIG. 34 is a flowchart showing an example of another operation at the time of locker reservation. Specifically, the flowchart shown in FIG. 34 shows an example of an operation when the clerk reserves the locker return for the product deposited at the store on the POS terminal 20 (when the return locker is reserved). ..

Step S630 of FIG. 34: The POS terminal 20 requests the management device 10 for a reservation screen (for example, the locker return scheduled date calendar screen of FIG. 25). For example, when a clerk performs an operation to display a reservation screen on the POS terminal 20 when a user requests to return the locker by face-to-face or by telephone, the POS terminal 20 manages the reservation screen. Request to 10.

Step S631: The management device 10 receives a request for the reservation screen (locker return scheduled date calendar screen) from the POS terminal 20.
Step S632: Similar to step S602 of FIG. 33, the management device 10 generates screen information of the reservation screen (latest locker return scheduled date calendar screen based on the current reservation status).
Step S633: The management device 10 transmits the screen information of the reservation screen to the POS terminal 20.

Step S634: The POS terminal 20 receives screen information (screen information on the latest locker return scheduled date calendar screen) from the management device 10.
Step S635: The POS terminal 20 displays a reservation screen (latest locker return scheduled date calendar screen).
Step S636: The POS terminal 20 accepts a reservation operation (for example, touching a button on a day that can be reserved in the calendar column (reference numeral H)) on the reservation screen.
Step S637: The POS terminal 20 transmits the reservation information (reservation date, required number, etc.) to the management device 10.

Step S638: The management device 10 receives the reservation information from the POS terminal 20.
Step S641: The management device 10 determines the return port based on the reservation information. For example, the return port is determined by the method described with reference to FIGS. 31 (B) and 32 (B).
Step S642: Similar to step S612 of FIG. 33, the management device 10 updates various files based on the determination result of the return port.
Step S643: The management device 10 updates and generates various screens in the same manner as in step S613 of FIG.

Step S645: The management device 10 transmits screen information to the POS terminal 20. For example, the screen information of the reservation screen (locker return schedule calendar screen reflecting the reservation contents as shown in FIG. 25, locker return schedule list screen reflecting the reservation contents as shown in FIG. 36, etc.) can be displayed on the POS terminal. Send to 20.
Step S646: The POS terminal 20 transmits screen information of the reservation screen (locker return schedule calendar screen reflecting the reservation contents, locker return schedule list screen reflecting the reservation contents as shown in FIG. 36) from the management device 10. Receive.
Step S647: The POS terminal 20 displays a reservation screen (locker return scheduled date calendar screen reflecting the reservation contents).

Step S655: The management device 10 transmits screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents as shown in FIG. 27) is transmitted to the user terminal 50.
Step S656: The user terminal 50 receives the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents) from the management device 10, and stores the received screen information in the storage unit. Then, the flowchart of FIG. 34 ends.

Instead of the processes of steps S655 and S656 of FIG. 34, the management device 10 may transmit message information notifying that the locker has been reserved to the user terminal 50 by e-mail or the like. That is, when determining the return port when reserving the locker return at the POS terminal 20, the minimum information may be transmitted to the user terminal 50.

Further, the processing of steps S655 and S656 is not performed at the time of determining the return port as shown in FIG. 34, but is performed when the user operates regardless of whether or not the above message information is transmitted / received. It may be. That is, for example, when the slip detail screen is requested, it may be transmitted from the management device 10 to the user terminal 50. The same applies to the flowchart of FIG. 35.

The flowchart of FIG. 34 is an operation example in which the management device 10 determines the return port, but in the case where the POS terminal 20 determines the return port, the determination result of the return port by the POS terminal 20 is obtained. , It suffices that it is reflected in various files stored in the management device 10. As an example, the flow may be as follows. The POS terminal 20 that has received the reservation operation on the reservation screen (the latest reservation screen received by accessing the management device 10 as in the case of FIG. 34) determines the return port and shows the determination result of the return port. Information is transmitted to the management device 10. The management device 10 updates various files based on the information indicating the determination result of the return port received from the POS terminal 20. Subsequently, the POS terminal 20 displays the reservation confirmation screen (locker return scheduled date calendar screen reflecting the reservation contents as shown in FIG. 25, locker return reflecting the reservation contents as shown in FIG. 36) from the management device 10. Receive screen information of the schedule list screen, etc.). The same applies to the processing of S655 and S656. As described above, the determination result of the return port by the POS terminal 20 is reflected in various files stored in the management device 10. The same applies to FIG. 35.

FIG. 35 is a flowchart showing an example of another operation at the time of locker reservation. Specifically, the flowchart shown in FIG. 35 shows FIG. 31 (C) and the case where the user reserves the locker return on the user terminal 50 and the clerk reserves the locker return on the POS terminal 20. An operation example by the method of collectively determining the return port described with reference to FIG. 32 (C) is shown. That is, as an operation in the mode of determining the return port for each reservation, an operation example in the case of reserving the locker return at the user terminal 50 using the flowchart of FIG. 33 will be described, and the POS terminal will be described using the flowchart of FIG. 34. An operation example in the case of reserving the locker return is described in No. 20, but in the following, the locker return is performed on the user terminal 50 as an operation in a mode in which the return port is collectively determined by using the flowchart of FIG. An operation example when making a reservation and an operation example when making a reservation for locker return on the POS terminal 20 will be described together. The flowchart shown in FIG. 35 is a replacement of a part (broken line C) of the flowchart shown in FIGS. 33 and 34.

Step S707 of FIG. 35: When the reservation operation by the user is accepted, the user terminal 50 transmits the reservation information (reservation date, required number, etc.) to the management device 10.
Step S708: The management device 10 receives the reservation information from the user terminal 50, and stores the received reservation information in the storage unit. Further, the management device 10 does not determine the return port at the present time, but updates (subtracts) the number of empty return ports based on the reservation information.
Step S709: The management device 10 transmits the reservation acceptance confirmation information for confirming that the reservation has been accepted to the user terminal 50.
Step S710: The user terminal 50 receives the reservation reception confirmation information from the management device 10, and stores the received reservation reception confirmation information in the storage unit. The user terminal 50 may display the reservation acceptance confirmation information.

Step S737: When the clerk accepts the reservation operation, the POS terminal 20 transmits the reservation information (reservation date, required number, etc.) to the management device 10.
Step S738: The management device 10 receives the reservation information from the POS terminal 20, and stores the received reservation information in the storage unit. Further, the management device 10 does not determine the return port at the present time, but updates (subtracts) the number of empty return ports based on the reservation information.
Step S739: The management device 10 transmits the reservation acceptance confirmation information for confirming that the reservation has been accepted to the POS terminal 20.
Step S740: The POS terminal 20 receives the reservation reception confirmation information from the management device 10, and stores the received reservation reception confirmation information in the storage unit. The POS terminal 20 may display reservation acceptance confirmation information.

Step S751: The user terminal 50 ends the process if it is not at the predetermined time, and proceeds to step S766 with the execution of step S765 if it is at the predetermined time.
Step S752: The POS terminal 20 ends the process if the predetermined time has not arrived, and proceeds to step S776 with the execution of step S775 if the predetermined time has arrived.
Step S753: The management device 10 ends the process if it is not at the predetermined time, and proceeds to step S761 if it is at the predetermined time.

Step S761: The management device 10 determines the return port based on the reservation information stored in step S708 and step S738. For example, the return port is determined by the method described with reference to FIGS. 31 (C) and 32 (C).
Step S762: Similar to step S612 of FIG. 33, the management device 10 updates various files based on the determination result of the return port.
Step S763: The management device 10 updates and generates various screens in the same manner as in step S613 of FIG.

Step S765: The management device 10 transmits screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents as shown in FIG. 27) is transmitted to the user terminal 50.
Step S766: The user terminal 50 receives the screen information of the reservation confirmation screen (slip details screen reflecting the reservation contents) from the management device 10, and stores the received screen information in the storage unit.

Step S775: The management device 10 transmits screen information to the POS terminal 20. For example, the screen information of the reservation confirmation screen (locker return schedule calendar screen reflecting the reservation contents as shown in FIG. 25, locker return schedule list screen reflecting the reservation contents as shown in FIG. 36, etc.) is POS. Send to terminal 20.
Step S776: The POS terminal 20 receives the screen information of the reservation confirmation screen (the locker return schedule calendar screen reflecting the reservation contents, the locker return schedule list screen, etc.) from the management device 10, and stores the received screen information. Remember in. Then, the flowchart of FIG. 35 ends.

Instead of the processes of steps S765 and S766 of FIG. 35, the management device 10 may transmit message information notifying that the locker has been reserved to the user terminal 50 by e-mail or the like. That is, when the return port is collectively determined, the minimum information may be transmitted to the user terminal 50. Similarly, instead of the processes of steps S775 and S776 of FIG. 35, the management device 10 may transmit message information notifying that the locker has been reserved to the POS terminal 20. That is, when the return port is collectively determined, the minimum information may be transmitted to the user terminal 50.

(Notification of return port to users)
The return port determined by the device for determining the return port (for example, the management device 10, the POS terminal 20, etc.) is notified to the user at the latest by the time the user actually takes out the product from the return port. That is, which return port is the return port for taking out the deposited goods may be notified to the user at any timing of the period from the determination of the return port to the receipt of the goods.

For example, the slip detail screen shown in FIG. 27 displays the reserved date (locker reservation date) as the reservation content in the locker return, but displays the reserved return port in addition to the reserved date. You may try to do it. That is, the individual user may be notified of the determination result of the return port (the processing result of the processing of S611 in FIG. 33, S641 in FIG. 34, and S761 in FIG. 35). In addition to or in addition to the slip details screen, the return port determination result may be notified on another screen. For example, on the locker return reservation confirmation screen (FIG. 36) displayed by the user terminal 50, the reserved return port (return port to be used) may be displayed in place of or in addition to the number of return ports.

The device (management device 10, POS terminal 20) that has determined the return port of a user (the return port in which the user's products are stored) immediately after the decision (at the timing of determining the return port), the user. The determination result (return port for storing the product deposited by the user) may be transmitted to the POS terminal 20 of the above. Therefore, in the embodiment in which the return port is determined for each individual reservation (the aspect of FIGS. 29 and 31 (B)), the return port (information indicating the return port) which is the determination result is immediately after each reservation. It is transmitted to the POS terminal 20. Further, in the case of the mode in which the return port is collectively determined (the aspect of FIGS. 30 and 31 (C)), the return port (return port) which is the determination result is shown immediately after the batch return port is determined. Information) is transmitted to the POS terminal 20.

Further, the device that determines the return port of a certain user may transmit the determination result to the POS terminal 20 of the user at a timing different from the determination timing of the return port. For example, the device (management device 10, POS terminal 20) that has determined the return port may transmit the determination result to the user's POS terminal 20 at a predetermined time (for example, 8:00 am on the day of return). ..

In addition, the device that has determined the return port may transmit the determination result to the POS terminal 20 of the user in response to the request from the user terminal 50 (request for the determination result). The user terminal 50 may send a request for a determination result to the device that has determined the return port, for example, based on an operation for confirming the return port.

Further, the device that has determined the return port transmits the decision result to the POS terminal 20 of the user in response to a request from the return locker (request for the decision result) at a timing different from the decision timing of the return port. May be good. The return locker requests the decision result based on the operation by the user (insertion of the membership card into the card insertion / ejection port, input of the password etc. in the input operation unit, recognition of the barcode by the code recognition unit, etc.). May be sent to the device that has determined the return port. In other words, until the return locker is actually operated, etc., the reserved return port is opened when the return locker is actually operated, etc., without notifying the user of the reserved return port. The user may be made aware of it.

Further, instead of or in addition to the POS terminal 20, the return locker may notify the user of the determination result of the return port (the return port containing the product deposited by the user). As an example, the common locker 200 is based on operations by the user (insertion of a membership card into the card insertion / ejection port 203, input of a password or the like in the input operation unit 205, recognition of a barcode by the code recognition unit 206, etc.). Therefore, information indicating the corresponding return port 210 (return port 210 containing the product deposited by the user) may be displayed on the display unit 204. Further, a light emitting unit (not shown) is provided for each of the return ports 210, and the common locker 200 emits light (lights, blinks) the light emitting unit corresponding to the corresponding return port based on an operation by the user or the like. Etc.). In addition, although it is the simplest configuration, the common locker 200 opens the return door of the corresponding return port 210 based on the operation by the user or the like (largely opened so that the corresponding return port can be identified). You may. The timing at which the return locker acquires the determination result of the return port may be before or after the operation by the user or the like. In other words, the device that determines the return port decides the return locker regardless of the request from the return locker (request for the decision result) (for example, immediately after the return port is determined or at a predetermined time). May be sent, or the decision result may be sent to the return locker based on the request from the return locker. In the latter case, the return locker transmits a request for a decision result to the device that has decided the return port based on the operation by the user or the like.

(Locker return schedule list screen)
FIG. 36 is an example of a locker return reservation confirmation screen. The cleaning system 1 can display various information regarding the management of locker return. For example, the POS terminal 20, the user terminal 50, the management device 10, and the factory terminal 40 may display a locker return reservation confirmation screen (sometimes referred to as a locker return schedule list screen) as shown in FIG. ..

For example, when "locker return confirmation" is selected on the menu screen (not shown), the POS terminal 20 may display the locker return reservation confirmation screen as shown in FIG. 36 on the display unit 25. The same applies to other devices.

The locker return reservation confirmation screen shown in FIG. 36 is provided with a current date and time column (see reference numeral A), a condition setting area (see reference numeral B), a result display area (see reference numeral C), and the like.

The condition setting area (reference numeral B) is an area for setting (extracting) a confirmation target such as a locker return reservation status. The condition setting area has a scheduled return date setting column (see reference numeral B1) and a customer setting column (see reference numeral B2). In the scheduled return date setting field (code B1), select buttons (range specification button, previous day button, today button, next day button) for inputting the scheduled return date, and the range of the scheduled return date when the range specification button is selected. It has a return date range input field to be input. When the previous day button, today button, or next day button is selected, the range is automatically entered in the scheduled return date range input field according to the type of the selected button. As you can see from the fact that the previous day button is provided, the past date can also be set. The customer setting field (code B2) is a return date range input field for inputting the range of the user's customer code, a telephone number input field for inputting the user's telephone number, and a telephone number for inputting the user's nomination. It has an input field.

The result display area (reference numeral C) is an area for displaying the extraction result under the conditions set in the condition setting area. Specifically, in the result display area illustrated in FIG. 36, the scheduled return date, reception date, slip number, name, telephone number, number of products, number of used return units, and reissue are displayed based on various information. ..

For example, the scheduled return date "201X / 4/20" in the top information (line indicated by the arrow) is the return date "201X / 4/20" of the reservation status file for each locker in FIG. 20 (B). It is displayed based on. It may be displayed based on the scheduled delivery date "4/20" of the custody product information file of FIG. 26. The reception date "201X / 4/19" is displayed based on the reservation date "4/19" of the reservation status file for each locker in FIG. 20 (B). It may be displayed based on the update date and time "4/19 18:27" of the custody product information file of FIG. 26. The slip number "DN01-5422" includes the tag number "TG01-1372" of the reservation status file for each locker in FIG. 20B and the product number "DN01-5422-01" in the product information file in FIG. It is displayed based on. The upper 9 digits "DN01-5422" of the deposited product number "DN01-5422-01" indicate the slip number. The customer code "KB9876" is displayed based on the customer code "KB9876" in the reservation status file for each locker in FIG. 20 (B). The name "... (omitted)" and the telephone number "... (omitted)" are displayed based on the customer master file of FIG. 3A.

The product number "3" is displayed based on the number of corresponding products (tag numbers "TG01-1372", "TG01-1373", "TG01-1375") in the custody product information file of FIG. 26. More specifically, among the products (tag numbers "TG01-1372" to "TG01-1375") corresponding to the above-mentioned slip number "DN01-5422" in the stored product information file of FIG. 26, for example, the scheduled delivery date is It is displayed based on the number (specifically, 3) of the products (tag numbers "TG01-1372", "TG01-1373", "TG01-1375") which are "4/20". It should be noted that the scheduled date may be displayed based on the number of products (specifically, 3) having the same reservation number (specifically, 12345) and the scheduled date of "4/20". The number of return ports "2" used is the return port (return port number "H11") used for returning the corresponding product (tag numbers "TG01-1372", "TG01-1373", "TG01-1375") in the stored product information file shown in FIG. , "H12") (specifically, 2). Reissue "*" is displayed based on the fact that reissue (printing multiple times) has been performed.

The POS terminal 20 displays (extracts) information related to the store on the locker return reservation confirmation screen. That is, the information displayed on the locker return reservation confirmation screen by the POS terminal 20 of a certain store is limited to the reservation information in the return locker under the control of the store (for example, the return locker installed in front of the store).

Instead of the above, the POS terminal 20 may display information related to other stores. For example, a store setting field may be provided on the locker return reservation confirmation screen, and the POS terminal 20 may display information related to the store of the store code entered in the store setting field. Further, for example, when all store buttons are provided on the locker return reservation confirmation screen and all store buttons are operated, the POS terminal 20 may display information related to all stores without limiting the stores. Good.

In addition, the user terminal 50 displays (extracts) information related to the user on the locker return reservation confirmation screen. That is, the information displayed on the locker return reservation confirmation screen by the user terminal 50 of a certain user is limited to the reservation information related to the user.

The factory terminal 40 (the same applies to the management device 10) displays information related to the designated store on the locker return reservation confirmation screen. For example, a store setting field may be provided on the locker return reservation confirmation screen, and the factory terminal 40 may display information related to the store of the store code entered in the store setting field. Further, for example, when all store buttons are provided on the locker return reservation confirmation screen and all store buttons are operated, the factory terminal 40 displays information related to all stores without limitation on the stores. May be good.

37 and 38 are examples of media to be printed and published. The POS terminal 20 prints and issues various slips at the time of product deposit. 37 (A) and 37 (B) are deposit slips (customer copy) issued at the POS terminal 20 of the store at the time of product deposit. In the POS terminal 20, when the user's instruction regarding the delivery method of the stored product after finishing is delivery by visiting the store (corresponding to the delivery category "1") or undecided (corresponding to the delivery category "0"). For example, a deposit slip as shown in FIG. 37 (A) may be printed and issued. Further, when the user's instruction regarding the delivery method of the deposited product after finishing is the delivery by a locker (corresponding to the delivery category "3"), the POS terminal 20 is shown in FIG. 37 (B), for example. The deposit slip may be printed and issued.

The deposit slip shown in FIGS. 37 (A) and 37 (B) is a deposit slip related to the slip number “DN01-5422” shown in FIG. 6 and the like. According to FIG. 6, the number of items in custody of the slip number "DN01-5422" is 4 points ("TG01-1372" to "TG01-1375"), but for convenience of explanation, the above points are 3 points ("TG01-"). 1372 ”“ TG01-1374 ”“ TG01-1375 ”). The same applies to FIG. 38.

In the case of delivery by visiting the store, as shown in FIG. 37 (A), as the finishing date, the date on which delivery is possible for all (3 points) of the deposited products is printed, whereas the delivery is by a return locker. In this case, as shown in FIG. 37 (B), the date on which the locker return is reserved is printed as the locker return scheduled date. The locker return reservation may be made before the receipt is issued. For example, in the example shown in FIG. 9, the POS terminal 20 may accept the reservation for returning the locker between steps S17 and S21 and at any timing before issuing the deposit slip. ..

The printed and issued deposit slip is handed over to the user. For example, in the case of facing the user (for example, in the case of regular store custody (deposit category "1")), it is handed over to the user immediately after issuance. In addition, if the user does not face the user (for example, in the case of locker storage (deposit category "4")), the product is handed over to the user at the time of return (in the case of locker return, it is stored in the return port together with the stored product). The POS terminal 20 prints and issues a deposit slip shown in FIGS. 37 (A) and 37 (B) to some users who do not use the user terminal 50, and is usually (user terminal). (For the user who uses 50), a deposit slip simpler than the deposit slip shown in FIGS. 37 (A) and 37 (B) may be printed and issued.

FIG. 38 is a factory copy issued at the POS terminal 20 of the store when the goods are deposited. When the user's instruction regarding the delivery method of the deposited product after finishing is the delivery by a locker (corresponding to the delivery category "3"), the POS terminal 20 prints, for example, a factory copy as shown in FIG. 38. , May be issued.

The printed and issued factory copy is sent to the factory together with the products in custody, and after finishing, the factory returns to the store with the products in custody. The POS terminal 20 transmits information necessary for printing a factory copy to the factory terminal 40 via (or directly without) the management device 10, and the information transmitted by the POS terminal 20. The factory terminal 40 may print and issue a factory copy based on the above.

A readable code (QR code, barcode, etc.) is printed on the factory copy. The QR code printed on the factory copy can be used for inspection and return of lockers. What kind of information is coded and printed depends on whether or not the locker is returned, the timing of reservation, the timing of determining the return port, and the like.

For example, when the user wishes to return the locker at the time of depositing the product, reserves the return date before issuing the factory copy, and also determines the return port, the POS terminal 20 has a customer code. , A QR code or the like encoding the return port number or the like of the determined return port may be printed. In addition, the POS terminal 20 has a QR code in which a slip number, a tag number, etc. are coded in place of or in addition to the customer code (for example, a QR code in which the customer code, reservation date, tag number, return port number are coded). Etc. may be printed.

In addition, if the user wishes to return the locker at the time of product deposit and reserves the return date before issuing the factory copy, but does not decide the return port, the POS terminal 20 will use the customer code. , A QR code or the like encoding the required number of return ports or the like may be printed. The POS terminal 20 has a QR code in which a slip number, a tag number, etc. are coded in place of or in addition to the customer code (for example, a QR code in which the customer code, reservation date, tag number, and required number of return units are coded). ) Etc. may be printed.

Further, if the user does not wish to return the locker before issuing the factory copy, the POS terminal 20 may print a QR code or the like in which the customer code is coded. In addition, the POS terminal 20 may print a QR code (for example, a QR code in which the customer code, the tag number is coded) or the like in which the slip number, the tag number, etc. are coded in place of or in addition to the customer code. ..

The POS terminal 20 may print and issue a store copy (not shown) to be stored in the store, in addition to the customer copy to be given to the user and the factory copy to be sent to the factory when the product is deposited.

In the above description, the mode in which the management device 10 and the POS terminal 20 determine the return port has been described, but the return locker may determine the return port. Further, the device for specifying the reservation available date (the device for determining whether or not the reservation is possible) and the device for determining the return port do not necessarily have to match. Therefore, as an example, various aspects such as the following (a) to (f) can be considered.
(A) The management device 10 identifies the reservable date and determines the return port.
(B) The POS terminal 20 identifies the reservation available date and determines the return port.
(C) The management device 10 identifies the reservable date, and the POS terminal 20 determines the return port.
(D) The management device 10 identifies the reservable date, and the return locker determines the return port.
(E) The POS terminal 20 specifies the reservation date, and the return locker determines the return port.
(F) The return locker identifies the reservation available date and determines the return port.

In the above (a) to (f), the return port may be determined at the timing when the reservable date is specified, or the return port may be determined at a timing different from the timing when the reservable date is specified. In other words, you may decide the specific return port when you reserve the locker return date, or you can reserve only the locker return date and decide the specific return port separately. Good.

39 to 41 are examples of screens displayed on the display unit of the return locker. The screens of FIGS. 39 to 41 are examples of screens displayed on the display unit of the return locker 300 of FIG. 18C. Further, it is assumed that the return port numbers (door numbers) of the five return ports of the return locker 300 are "01" to "05".

FIG. 39 (A) is a standby screen (initial screen). On the standby screen of FIG. 39A, a message prompting the user to touch the screen is displayed as a message to the operator (user, clerk, etc.). If the operator touches the screen while the standby screen of FIG. 39 (A) is being displayed, the screen transitions to the screen of FIG. 39 (B).

FIG. 39 (B) is a card reading screen transitioning from the standby screen of FIG. 39 (A). On the card reading screen of FIG. 39B, a message prompting the user to read the membership card or enter the password is displayed as a message to the user. While the card reading screen of FIG. 39 (B) is being displayed, the password input screen (not shown) is displayed when the membership card is read by being inserted into the card insertion / ejection port or when the password button is touched. If the password is entered, the screen transitions to the screen shown in FIG. 39 (C). The screen may be changed to the screen shown in FIG. 39 (C) by another method (for example, reading the barcode G11 displayed on the membership card screen).

Further, in addition to the above, when a predetermined operation or the like is performed by the clerk while the card reading screen of FIG. 39B is displayed, the screen transitions to the initial screen for the clerk (not shown). As an example, when a store clerk barcode printed on a medium (for example, a store clerk barcode registered in advance to display the store clerk initial screen) is recognized by the code recognition unit and read, the store clerk Transit to the initial screen. The initial screen for the clerk may be displayed by another method (for example, input of the clerk password, insertion of the clerk card into the card insertion / ejection port, etc.). Note that FIGS. 40 (A) and 41 (B) are screens that transition from the initial screen for the clerk.

FIG. 39 (C) is a notification screen that transitions from the card reading screen of FIG. 39 (B) (specifically, a transition occurs when a membership card is read or a password is entered). On the notification screen of FIG. 39 (C), the return port number of the return port in which the user's deposited products are stored as notification information for the user (user specified based on the membership card or password). (In the example of FIG. 39C, the door numbers "01", "02", and "03") are notified.

For example, the return locker stores the determination result of the return port (the return port number of the return port determined for each user) in the storage unit, and by referring to the storage unit, the return port number can be stored as described above. You may notify. When another device (management device 10, POS terminal 20, etc.) determines the return port, the return locker may acquire the determination result and store it in the storage unit. The return locker inquires of other devices (management device 10, POS terminal 20, etc.) the result of determining the return port (the return port number of the return port determined for the user), and as described above, the return port. The number may be notified.

Further, the return locker may display the customer ID and the number of return units in addition to the return unit number on the notification screen of FIG. 39 (C).

The return locker displays a notification screen on the display unit, unlocks the return door of the corresponding return port (the return port in which the user's products are stored), and corresponds to the unlocked return port. The light emitting part (lamp) blinks. The locker return work is completed by the user opening the return door, taking out the deposited goods, and closing the return door for all the notified return doors (all unlocked return doors). The screen transitions to the screen of FIG. 39 (D). The return locker locks the closed return door and turns off the light emitting unit corresponding to the locked return door.

The return locker may determine that the deposited product has been taken out by opening and closing the return door, or the deposited product can be taken out by installing an optical sensor (camera, photo sensor, etc.) in the return port. You may judge that it was done. Further, instead of or in addition to the optical sensor, it may be determined that the stored goods have been taken out by using a scale. Similarly, it may be determined that the deposited product has been collected at the time of collection, or it may be determined that the deposited product has been stored at the time of storage.

FIG. 39 (D) is a completion screen transitioning from the notification screen of FIG. 39 (C). When a predetermined time (for example, 10 seconds) has elapsed from the start of displaying the completion screen of FIG. 39 (D), the screen transitions to the standby screen of FIG. 39 (A) (returns).

In addition, special points may be given to the user who returned the locker, and the return locker may display the special points given in the return of the locker this time on the completion screen of FIG. 39 (D). .. In addition, it should be determined whether or not points will be awarded according to whether or not the locker has been returned (whether or not it has been collected) for a predetermined number of times in a row, and the number of points to be awarded should be different. It may be. In other words, a large privilege may be given to a user who always comes to pick up the deposited product on the return date.

FIG. 40A is a storage initial screen transitioning from the store clerk initial screen (not shown). For example, various buttons such as a returned item storage button, a returned item collection button, and a back button are arranged on the initial screen for the clerk, and when the returned item storage button is touched, the initial storage screen is displayed. On the storage initial screen of FIG. 40 (A), a confirmation button for an empty door and a back button are arranged. Further, on the storage initial screen of FIG. 40A, a message prompting the reader to read the QR code printed on the factory copy is displayed as a message to the clerk. By touching the confirmation button of the vacant door, the current vacancy status of the return port can be confirmed. For example, an image schematically of a return locker as shown in FIG. 31 (A) (specifically, an image in which each of the five return ports is color-coded according to whether it is empty or stored) is displayed. May be good. Further, in order to efficiently determine the return port on the storage initial screen of FIG. 40 (A) (see step S518 of FIG. 30), a message recommending that the factory copy with the largest number of return ports be read in order (for example, "" Please read in order from the factory copy with the largest number of returns. ”Etc.) may be displayed. If the QR code printed on the factory copy is recognized and read by the code recognition unit during the display of the storage initial screen of FIG. 40 (A), the screen transitions to the screen of FIG. 40 (B).

The return locker may check the date. For example, the date of the date and time information included in the read QR code may be compared with the current date to determine whether or not they match. If the date check results in an error (if they do not match), the return locker may display that they do not match (that they do not match the original return date). In addition, the return locker may display the original return date together with the fact that they do not match. The date may also be checked on the card reading screen of FIG. 39 (B) described above. For example, the return date of the user specified by reading the membership card may be compared with the current date to determine whether or not they match.

FIG. 40 (B) is a storage instruction screen transitioning from the storage initial screen of FIG. 40 (A). On the storage instruction screen of FIG. 40 (B), the return port number of the return port (FIG. 40 (B)) for storing the stored products of the user (the user specified based on the QR code) as the notification information to the clerk. In the example of, the door numbers "01" and "02") are notified. A back button is arranged on the storage instruction screen of FIG. 40 (B).

Hereinafter, the relationship between the information that can be obtained from the QR code and the notification of the return port number will be described.
(When the return port number can be obtained from the QR code)
The return locker may notify the return port number obtained from the QR code (the return port number of the return port determined as the return port for storing the user's products). That is, since the return port is determined and the determination result is QR-coded, the return locker may simply notify the return port number obtained from the QR code.

(When the number of return units can be obtained from the QR code)
The return locker uses the number of return units obtained from the QR code (the number of return units required to store the product in custody of the user) to determine the return unit, and notifies the determined return unit number. You may. That is, although the reservation is made based on the required number of return ports, the specific return port has not been determined. Therefore, the return port is determined by the same method as the management device 10 and the like, and the determined return port is returned. The unit number may be notified.

(When the customer ID can be obtained from the QR code)
The return locker sends the customer ID acquired from the QR code to the device (management device 10, POS terminal 20, etc.) that determines the return port, so that the return port number corresponding to the customer ID (the custody of the user). You may acquire the return port number of the return port determined as the return port for storing the product) and notify the acquired return port number. After acquiring the customer ID from the return locker, the management device 10 or the like may determine a return port for storing the products deposited by the user of the customer ID, and transmit (notify) the determination result to the return locker. ..

The return locker displays a storage instruction screen on the display unit, unlocks the return door of the corresponding return port (the return port for storing the user's products), and emits light corresponding to the unlocked return port. Flash the part. The clerk opens the return door, stores the stored goods, and closes the return door for all the notified return doors (all unlocked return doors), so that the storage work at the corresponding return door can be performed. Complete. The return locker locks the closed return door and turns off the light emitting unit corresponding to the locked return door.

FIG. 41 (A) is a collection initial screen transitioning from the store clerk initial screen (not shown). For example, various buttons such as a returned item storage button, a returned item collection button, and a back button are arranged on the initial screen for the clerk, and when the returned item collection button is touched, the initial collection screen is displayed. On the collection initial screen of FIG. 41 (A), an OK button for starting collection and a back button are arranged. Further, on the collection initial screen of FIG. 41 (A), a message prompting the touch of the OK button is displayed as a message to the clerk. When the OK button is touched, the screen transitions to the screen shown in FIG. 41 (B).

FIG. 41 (B) is a collection instruction screen transitioning from the collection initial screen of FIG. 41 (A). On the collection instruction screen of FIG. 41 (B), all the return port numbers (door numbers "01" to "05" in the example of FIG. 41 (B)) are notified as notification information to the clerk. A return button or the like is arranged on the collection instruction screen of FIG. 41 (B).

The return locker displays a collection instruction screen on the display unit and unlocks the return doors of all the return ports. The clerk opens the return doors for all the notified return ports (all unlocked return doors), collects the deposited products for which the locker has not been returned, and closes the return doors. The work is completed. The return locker locks the closed return door. The return locker may blink the light emitting unit corresponding to the unlocked return port and turn off the light emitting unit corresponding to the locked return port.

The return locker may use a factory copy (or a list of factory copies, etc.) to identify products (users) that have not been received.

Although the screen example displayed on the display unit of the return locker has been described above with reference to FIGS. 39 to 41, a screen displayed based on a predetermined operation of the clerk (initial screen for clerk (not shown), FIG. 40). , Each screen shown in FIG. 41) may be referred to as a clerk mode (or a clerk mode) when the operation mode is displayed. Further, as opposed to the clerk mode, the operation mode when a screen other than the screen displayed based on the clerk's predetermined operation (the screen shown in FIG. 39) is displayed is the user mode (or the user mode). ) May be called. In order to transition to the initial screen for the clerk (not shown) via the screens of FIGS. 39 (A) and 39 (B) (that is, not only the user but also the clerk is shown in FIGS. 39 (A) and 39 (B)). When the screens shown in FIGS. 39 (A) and 39 (B) are excluded and the screens shown in FIGS. 39 (C) and 39 (D) are displayed. It may be referred to as a user mode only for.

42 and 43 are flowcharts showing an example of the operation of the return locker. The flowchart shown in FIG. 43 shows the operation following S820 in FIG. 42. At the start of the flowchart shown in FIG. 42, it is assumed that the standby screen (initial screen) shown in FIG. 39 (B) is displayed on the display unit of the return locker.

Further, in the flowcharts of FIGS. 42 and 43, a QR code encoding information including the number of return ports is printed on the factory copy, and the return locker operates based on the number of return ports and the like as an operation at the time of storage. The return port shall be determined and the determined result shall be stored in the storage unit. Further, in the flowcharts of FIGS. 42 and 43, the return locker refers to the storage unit as an operation when returning to the user, and recognizes the return port number of the return port determined for each user. ..

Step S800 of FIG. 42: It is determined whether or not the standby screen has been touched. If the standby screen is touched (step S800; YES), the process proceeds to step S801. If the standby screen is not touched (step S800; NO), the process returns to step S800. That is, the process of step S800 is repeatedly executed until the standby screen is touched.
Step S8011: Request the user to read the membership card or the like. Specifically, the card reading screen shown in FIG. 39 (B) is displayed, and the reading of the membership card and the input of the password are requested.

Step S802: It is determined whether or not the membership card has been read. If the membership card has been read (step S802; YES), the process proceeds to step S804. If the membership card has not been read (step S802; NO), the process proceeds to step S810.

Step S804: Notify the corresponding return port. Specifically, the notification screen shown in FIG. 39 (C) is displayed, and the return port number of the return port in which the user's custody product is stored is notified.
Step S805: The return door of the corresponding return port is unlocked, and the light emitting unit is made to blink. The light emitting unit may be turned off after opening / closing (locking) the return door, for example.

Step S806: It is determined whether or not the locker return (delivery of the deposited product) has been completed. When the locker return is completed (step S806; YES), the process proceeds to step S807. If the locker return has not been completed (step S806; NO), the process returns to step S806. That is, the process of step S806 is repeatedly executed until the locker return is completed.

Step S807: The return completion information indicating that the locker return is completed is stored in the storage unit. The return completion information stored in step S807 may include, for example, a part or all of the customer ID, the return port number, the tag number, the date and time information, and the like. The return locker sends the return completion information to the management device 10 in addition to storing the return completion information in the storage unit, and the management device 10 updates various files based on the return completion information. You may. Further, the management device 10 updates various screens such as the slip detail screen (FIG. 27, etc.) (updates the progress classification to "9 (delivery completed)", etc.), and displays the updated screen on the user terminal 50, etc. You may let it.
Step S808: Notifies the completion of the locker return. Specifically, the completion screen shown in FIG. 39 (D) is displayed. Then, the flowcharts of FIGS. 42 and 43 end.

Step S810: It is determined whether or not the clerk has performed a predetermined operation (for example, whether or not the clerk's barcode has been read). If there is a predetermined operation (step S810; YES), the process proceeds to step S820. If the predetermined operation is not performed (step S810; NO), the process returns to step S802.

Step S820: Display an initial screen (not shown) for a clerk in which various buttons (returned item storage button, returned item collection button, back button, etc.) are arranged. That is, the mode shifts to the clerk mode. Following step S820, the process proceeds to step S821 of FIG. 43.

Step S821 of FIG. 431: It is determined whether or not the back button on the initial screen for clerk (not shown) has been touched. If the back button is touched (step S821; YES), the process returns to step S800. When the back button is touched (step S821; YES), the process may return to step S801 instead of returning to step S800. If the back button is not touched (step S821; NO), the process proceeds to step S822.
Step S822: It is determined whether or not the returned item storage button on the initial screen for the clerk (not shown) has been touched. If the returned item storage button is touched (step S822; YES), the process proceeds to step S830. If the returned item storage button is not touched (step S822; NO), the process proceeds to step S823.
Step S823: It is determined whether or not the returned item collection button on the initial screen for the clerk (not shown) has been touched. If the returned item collection button is touched (step S823; YES), the process proceeds to step S840. If the returned item collection button is not touched (step S823; NO), the process returns to step S821.

Step S830: Request the clerk to read the QR code printed on the factory copy. Specifically, the storage initial screen shown in FIG. 40 (A) is displayed, and the reading of the QR code is instructed.
Step S831: It is determined whether or not the back button on the storage initial screen (FIG. 40 (A)) has been touched. If the back button is touched (step S831; YES), the process returns to step S821. When the back button is touched (step S831; YES), it may return to step S800 (or step S801) instead of returning to step S821. If the back button is not touched (step S831; NO), the process proceeds to step S832.

Step S832: It is determined whether or not the QR code printed on the factory copy has been read. If the QR code has been read (step S832; YES), the process proceeds to step S833. If the QR code is not read (step S832; NO), the process returns to step S831.

Step S833: The return port is determined by the method shown in FIGS. 29 to 32 based on the read QR code (number of return ports) and the like.
Step S834: Notify the determined return port. Specifically, the storage instruction screen shown in FIG. 40 (B) is displayed, and the return port number of the determined return port is notified.
Step S835: The return door of the determined return port is unlocked, and the light emitting unit is made to blink. The light emitting unit may be turned off after opening / closing (locking) the return door, for example.

Step S836: It is determined whether or not the returned goods (deposited goods) have been stored. When the storage is completed (step S836; YES), the process proceeds to step S837. If the storage is not completed (step S836; NO), the process returns to step S836. That is, the process of step S836 is repeatedly executed until the storage is completed.

Step S837: The storage completion information indicating that the storage of the returned item is completed is stored in the storage unit. Then, the process returns to step S830. The storage completion information stored in step S837 may include, for example, a part or all of the customer ID, the return port number, the tag number, the date and time information, and the like. The return locker sends the storage completion information to the management device 10 in addition to storing the storage completion information in the storage unit, and the management device 10 updates various files based on the storage completion information. You may. Further, the management device 10 updates various screens such as the slip detail screen (FIG. 27, etc.) (updates the progress classification to "4 (delivery possible)", etc.), and displays the updated screen on the user terminal 50, etc. You may let it. In addition to the usual "4 (delivery possible)", "4A (storage completed)" indicating that the locker return storage has been completed is provided as the progress classification, and the progress classification is updated to "4A (storage completed)". You may.

In addition, the clerk sequentially reads the QR code printed on each factory copy, so that the return locker sequentially executes the processing related to storage (steps S832 to S837) for each factory copy. After executing the above processing for all factory copies, the clerk touches the back button (step S831; YES) to end the processing related to storage.

Step S840: Request the clerk to start the collection. Specifically, the collection initial screen shown in FIG. 41 (A) is displayed, and the touch of the OK button for starting the collection is requested.
Step S841: It is determined whether or not the back button on the recovery initial screen (FIG. 41 (A)) has been touched. If the back button is touched (step S841; YES), the process returns to step S821. When the back button is touched (step S841; YES), the process may return to step S800 (or step S801) instead of returning to step S821. If the back button is not touched (step S841; NO), the process proceeds to step S842.

Step S842: It is determined whether or not the OK button on the collection initial screen (FIG. 41 (A)) has been touched. If the OK button is touched (step S842; YES), the process proceeds to step S844. If the back button is not touched (step S842; NO), the process returns to step S841.

Step S844: Notify all return ports. Specifically, the collection instruction screen shown in FIG. 41 (B) is displayed, and the return port numbers of all the return ports are notified.
Step S845: Unlock the return doors of all the return ports and blink the light emitting unit. The light emitting unit may be turned off after opening / closing (locking) the return door, for example.
Step S847: The collection completion information indicating that the collection of the returned item is completed is stored in the storage unit. The collection completion information stored in step S847 may include, for example, a part or all of the customer ID, the return port number, the tag number, the date and time information, and the like. Then, the process returns to step S821. After the end of step S847, the process may return to step S800 (or step S801) instead of returning to step S821.

The return locker sends the collection completion information to the management device 10 in addition to storing the collection completion information in the storage unit, and the management device 10 updates various files based on the collection completion information. You may. In addition, for example, as a progress category, apart from the normal "4 (delivery possible)", "4B (normal delivery possible by collection)" indicating that the stored product was collected without completing the return of the product by the locker return. "Is provided, and the progress classification may be updated to" 4B (normal delivery is possible by collection) ".

In the flowcharts of FIGS. 42 and 43, the return to the user performed by the user (processing after step S802 (YES)) → storage performed by the clerk (processing after step S822 (YES)) → collection performed by the clerk. Although the description has been given in the order of (processing after step S823 (YES)), when focusing on a certain custody product B of a certain user A, the order of processing is as follows: storage of the product B performed by the clerk → user performed by the user A. Return of product B to A → Collection of product B performed by the clerk (however, if product B is returned to user A, product B will not be collected). In addition, when focusing on the daily movements of the clerk C and the like, the order of processing is as follows: collection of the previously stored products performed by the clerk C → storage of the products stored this time by the clerk C → user performed by the user. The items stored this time will be returned to.

Although the embodiments of the present invention have been described above, the device configuration, data configuration, processing flow, display and output modes, and the like can be appropriately changed and modified.

For example, in addition to the display unit 25, the POS terminal 20 is provided with a display unit for the user (touch display similar to the display unit 25) directed to the user side, and the locker return date calendar is provided on the display unit for the user. A screen (FIG. 24, etc.) may be displayed so that the user who visits the store can perform an operation related to the locker return (reservation operation of the return date, etc.) on the POS terminal 20.

For example, the flowcharts shown in FIGS. 33 to 35 are flowcharts showing the operation at the time of locker reservation in the locker return using the return locker installed in the store where the product is deposited, but the return locker in the locker return is , Not limited to return lockers installed in stores where products are deposited. In other words, a return locker other than the return locker installed in the store where the product was deposited (for example, a return locker installed in a store different from the store where the product was deposited, or a return locker not installed in any store (from the store). It is possible to return lockers using a return locker installed at a remote location. Lockers common to stores, etc.)). When reserving the locker return from the user terminal 50, for example, the user terminal 50 displays a screen on which the locker can be specified (selected), and the locker of the locker specified (selected) by the user on the screen is displayed. The number may be transmitted to the management device 10 when requesting the reservation screen (that is, in the process of step S600 of the flowchart of FIG. 33). The same applies to the case where the locker return is reserved from the POS terminal 20. That is, the POS terminal 20 displays a screen on which a locker can be specified (selected), and when requesting a reservation screen for the locker number of the locker specified (selected) by the clerk on the screen (that is, FIG. 34). In the process of step S630 of the flowchart), it may be transmitted to the management device 10.

Further, in the above embodiment, when there is a margin in the number of empty return ports when returning the locker, a device for determining the return port (for example, a management device 10, a POS terminal 20, a return locker, etc.) determines the return port (for example, a return port). Although the mode of selection) has been described, the user may decide the return port in the above case. For example, information that allows the user to recognize an empty return port (for example, an image schematically of a return locker as shown in FIG. 31A, in which the user visually recognizes the availability of each return port, etc. The user terminal 50 may display a screen on which an empty return port can be specified together with an empty return port, and let the user decide which return port to use from among the empty return ports. After the return port is determined, the user terminal 50 may transmit the determination result to the management device 10, and the management device 10 may update various files and the like.

In addition, although the above-mentioned embodiment completely entrusts the determination of the return port to each user, the return port is determined in consideration of the wishes of each user (as a condition for determining the return port). The device (for example, the management device 10, the POS terminal 20, the return locker, etc.) may determine the return port. As an example, the device for determining the return port determines the return port for a user who desires an adjacent return port in consideration of the user's wish (that is, the adjacent empty space) (FIGS. 28 to 33). (Determined by the method shown in), and for users who do not wish to have adjacent return ports, determine the return port without considering the adjacent sky (simply based on the past usage status of each return port). The return port may be determined based on this). Whether or not you want an adjacent return port may be confirmed with the user at the time of membership registration (the confirmed result is stored in the customer master file, for example), or input to the user at the time of locker reservation (for example). , The reservation screen displayed in S605 of FIG. 33 may be provided with a check box indicating that an adjacent return port is desired).

In the above embodiment, an example of considering the adjacent sky and the past usage status when determining the return port has been described, but the height from the installation surface is determined in place of or in addition to the adjacent sky and the past usage status. The return port may be decided in consideration. For example, when the device for determining the return port (for example, the management device 10, the POS terminal 20, the return locker, etc.) still has a plurality of candidates based on the judgment based on the adjacent sky and the past usage status (in S503 of FIG. 29). In the case where one is randomly determined), priority is given to the return port of the upper row (for example, the return port numbers "H11", "H21", ..., "H61" in FIG. 18 (B)). You may decide. Also, for example, whether the upper return port is desired or the lower return port (for example, the return port numbers "H12", "H22", ..., "H62" in FIG. 18B) is desired. As described above, the return port may be determined as desired by confirming at the time of membership registration or by having the user input at the time of locker reservation.

In the above embodiment, each of the deposited products is tagged, but the tag attached to the deposited product may be purchased by the user. That is, the user may purchase a tag attached to the product to be deposited. More specifically, the user may purchase the tag as part or all of the cleaning fee for the deposited goods. A plurality of types of tags having different selling prices for each type (a plurality of types of tags having different selling prices) may be sold. Specifically, the entire tag or a part of the tag may have a different color or a different pattern for each type (for each selling price) so that the selling price can be easily visually recognized. As an example, a light blue plain tag may be sold for 300 yen (shirts (dry) tag), and a light blue red line tag may be sold for 500 yen (shirts (dry + sweat remover, etc.) tag). The tag sales location is not limited to cleaning stores, but can be supermarkets, convenience stores, specialty stores (clothing stores, pharmacy stores, etc.), shops inside the station (or near the station), indoors and outdoors such as apartments, etc. May be good.

Further, a vending machine may be installed at any of the above-mentioned locations, and the tag may be sold by the vending machine. It should be noted that the vending machine may be installed at a locker installation location or a collection location for collection and storage other than the above-mentioned locations. Further, the vending machine that sells the tag may be provided with a communication function so that purchase information (purchase date and time, purchase location (installation location), purchase quantity, etc.) is transmitted to the management device 10. Further, the membership card may be recognized by the vending machine that sells the tag, and the customer code of the member who purchased the tag may be transmitted to the management device 10. In addition, points may be given to the purchase of the tag.

In the above embodiment, the tag numbers of the products in custody (each product in custody belonging to a certain slip) in one transaction are serial numbers (see FIG. 6), but which transaction is the individual product in custody. It suffices if it can be specified whether it is a (slip) product, and the tag numbers of the products under custody in one transaction do not have to be serial numbers. Therefore, when selling tags, it is not necessary to be aware of the tag numbers of the tags to be sold (for example, when selling a plurality of tags to a certain user, it is not necessary to confirm whether the tag numbers are serial numbers or the like. ). However, when selling different types of tags, it is difficult to sell them in serial numbers. Also, when the tags are consumed (when used), it is not necessary to be aware of the tag numbers of the tags attached to the products to be deposited (for example, the tag numbers of the tags attached to each product when depositing multiple products are serial numbers. It is not necessary to confirm whether it is.) In the above embodiment, it is possible to use the custody product number instead of the tag number on various screens (FIGS. 11, 12, etc.) and various files (FIG. 20, etc.). The same applies when the tag is not sold, that is, when the store clerk attaches the tag.

As an operation when selling tags, the tags may be sold in order to accelerate the collection in a mode in which the collection of charges is delayed because the settlement is not performed when the goods are deposited (specifically, in the case of bagging). For example, in speed custody (deposit category "2") and locker custody (deposit category "4"), you may request to tag the products to be deposited in a bag. The user terminal 50 may display a list screen of cleaning charges (for example, receive a list screen from the management device 10 or the POS terminal 20 and display it). Further, the user terminal 50 displays a tag sales location (nearest sales location, etc.) (for example, the management device 10 or the POS terminal 20 has a sales location search function, and the user terminal 50 uses the search function. And display the sales location, etc.).

If the price of the tag attached to the product by the user does not reach the required amount (charge after inspection), the management device 10 (or POS terminal 20) is used as the user terminal of the user. Settle the shortfall on the user terminal 50 by notifying 50 that the amount is insufficient and displaying a screen for selecting the payment method (credit card payment, prepaid payment, coupon payment, point payment). You may be able to do it. On the other hand, when the price of the tag attached to the product by the user exceeds the required amount (charge after inspection), the management device (or POS terminal 20) is the user terminal 50 of the user. In response to this, a coupon ticket with the excess amount as the face value or an electronic voucher that can be redeemed for the excess amount when visiting the store (for example, an exchange screen displaying the received amount and a bar code indicating the received amount) may be sent. .. In addition, the management device (or POS terminal 20) records (reflects) the excess amount as a deposit in the prepaid settlement, and records the excess amount as a deposit in the prepaid settlement to the user terminal 50 of the user. You may notify.

In addition, in order to promote the sale of tags, points may be given preferentially to the purchase of tags. For example, in the case of cash settlement at a store, 1 point may be given for every 200 yen, and in the case of tag purchase, 2 points may be given for every 300 yen. Further, instead of or in addition to awarding points when the tag is purchased, points may be awarded when the tag is used. In addition, while setting an expiration date for the purchased tag, if it is used within the expiration date, more points may be given.

Further, in the above embodiment, it has been described that the reception-only locker 100 includes a control unit, and the control unit controls the display on the display unit 104, the locking of the inlet door, and the like, but other devices (for example, the management device 10, The POS terminal 20) may control a part (or all) of the display on the display unit 104, the lock of the inlet door, and the like. The same applies to the common locker 200. For example, the common locker 200 transmits information necessary for authentication (for example, information recognized by the code recognition unit 206) to the management device 10 (or POS terminal 20), and the management device 10 (or POS terminal 20) receives the information. Authentication is performed based on the information received from the common locker 200, the authentication result is transmitted to the common locker 200, and the common locker 200 opens the return door based on the authentication result received from the management device 10 (or POS terminal 20). You may unlock it.

Further, in the above embodiment, the locker as shown in FIG. 18 has been described as an example of the storage, but the storage is not limited to the locker type and has a door such as a shelf type (for example, a display shelf for clothes). It may have a shape that does not. When a shelf-type storage is installed in a store, for example, the user can enter the store during business hours and pick up his / her own products returned on the shelves. As a result, when the store is crowded, users do not have to wait for their turn to receive the products, and for the clerk, if the products are placed on the shelves in advance, the products will be delivered when the store is visited. It is convenient for both the user and the clerk, as in the case of the locker type, because there is no need to deal with the delivery. The product may not be taken away without permission. For example, when a product for one user is put in a box or the like and placed on a shelf, a lock mechanism is provided on the shelf itself, between the shelf and the box, or on the box itself. The product may not be taken out of the box or the like and taken away unless the lock is released.

Further, as the storage, the shape other than the locker and the shelf may be a type such as a color box, or a type such as a hanger rack for hanging a hanger. In addition, even in the above-mentioned type of storage, the product may not be taken away without permission. For example, in the case of a type such as a hanger rack, a lock function may be provided at a portion where the hanger is hung so that the hanger cannot be removed from the rack unless the lock is released.

The lock function may be released according to, for example, an operation of a clerk or an operation of a member. For example, a membership card can be recognized in a shelf-type storage (the same applies to other types of storage), and when the membership card is read, the corresponding part (the part that stores the user's product) is unlocked. It may be done. In addition, a shelf-type storage (similar to other types of storage) is provided with a communication function, and a clerk performs an unlocking operation (can be released) on the screen of the POS terminal 20 (or the store mobile terminal 30). By performing the operation (which may include the designated operation), the lock of the corresponding part (the part designated by the clerk; the part where the user's product is stored) may be released.

In addition, the locker return medium (receipt) used by the user may be printed and issued. For example, in addition to the slips shown in FIGS. 37 and 38, the POS terminal 20 has a barcode (bar code that can be recognized by the return locker when, for example, a user who does not have a cleaning application or a membership card requests the locker to be returned. A medium printed with a bar code or the like printed on the factory copy shown in FIG. 38 may be printed and issued. In addition to the barcode, the above medium is printed with information on the deposited product, payment amount information, reservation date (receipt date), and the like. The above-mentioned medium is a return ticket, a receipt ticket, and a proof ticket (certification information) for returning the locker. When the locker is reserved, the user receives the above-mentioned medium from the clerk and stores it until the reservation date, and on the day of the reservation, on the medium. By making the return locker recognize the barcode of, the product can be picked up. That is, the return locker recognizes the barcode and unlocks the return port containing the user's product based on the information coded in the barcode. In addition, you may receive the product from the return locker by printing, for example, a 10-digit numerical value or the like on the above medium instead of the barcode and inputting the numerical value or the like on the medium into the return locker on the day of reservation. .. In consideration of the case where the medium is lost, when unlocking, in addition to recognizing the barcode (inputting a numerical value or the like), it is possible to request the input of a password determined in advance for each user. That is, the return locker may unlock the return port by recognizing the printed barcode on the medium (inputting the numerical value printed on the medium) + inputting the correct password.

Further, in the cleaning system, it may be possible to obtain an estimate or the like before depositing the product. For example, a screen (for example, referred to as an estimation screen) having an input (selection) field for inputting (selecting) the type, processing (dry, stain removal, etc.), quantity, etc. of the product to be deposited is displayed on the user terminal 50 and used. The information input by the person on the estimation screen is transmitted to the management device 10, and the management device 10 receives the information received from the user terminal 50, the product type file (FIG. 7 (A)), and the processing type file (FIG. 7 (FIG. 7). C)), the service basic file, etc. may be referred to, the charge may be calculated as an estimate, and the charge may be transmitted (response) to the user terminal 50. Further, the management device 10 may calculate the required number of days as an estimate in addition to or instead of the charge, and transmit (respond) to the user terminal 50. In addition, the deposit date (date when the product is scheduled to be deposited) can be input (selected) on the estimate screen, and the management device 10 calculates the expected finish date as an estimate based on the deposit date and the required number of days, and the user. It may be transmitted (response) to the terminal 50.

Further, when the locker return is selected on the user terminal 50 (for example, when a button for specifying the locker return is provided on the estimation screen and the button is pressed), the management device 10 (or the POS terminal 50) is used as an estimate. , The locker returnable date (for example, information as shown in FIGS. 23 (B), 23 (C), 23 (E), 23 (F), etc.) is calculated and transmitted to the user terminal 50 (response). ) May.

If the user confirms the response (estimate content) from the management device 10 and is satisfied, the information input at the time of estimation may be used for a later process (actual reservation processing, etc.). .. For example, a reservation button (or a forward button) is provided on a screen for displaying the estimated contents (for example, an estimated screen or a screen different from the estimated screen), and when the button is pressed, the user terminal 50 sends the management device 10 to the management device 10. Information indicating that the quotation is satisfied is transmitted, and the management device 10 may transmit the screen information of the reservation screen regarding the product storage to the user terminal 50. The user terminal 50 transmits the information (information about the deposit classification, etc.) input by the user on the reservation screen to the management device 10, and the management device 10 sends the information (product type, processing) already received at the time of estimation. , Quantity, deposit date, etc.) and the information received this time (at the time of actual reservation) (information on deposit classification, etc.), even if the reservation process (update of various files, etc.) related to product deposit is executed. Good. The customer code may be transmitted from the user terminal 50 to the management device 10 at the time of estimation or at least one of the actual reservation times. The content to be input (selected) by the user on the reservation screen is, for example, a custody category (FIG. 5, etc.) such as normal store custody and speed custody. As described above, it is convenient because the information input at the time of estimation can be used as it is in the subsequent process. The information on the deposit reservation is distributed to the POS terminal 20, and the clerk can confirm the reservation contents on the POS terminal 50 and use it for various preparations (including actual preparations as well as mental preparations). .. In addition, the reservation screen for product storage may be called without making an estimate (for example, directly from the membership card screen or the like).

Further, in the above embodiment, some screens (for example, a slip detail screen, a locker return reservation confirmation screen, etc.) have been described, but other screens may be displayed based on various information stored in the cleaning system. .. For example, a screen for a store clerk to check the progress status (for example, a list screen of pending products, which can be delivered but is delivered) based on the progress classification of the stored product information file (Fig. 6). You may display a list screen of users who are not able to proceed.

Further, for example, the actual information regarding the locker reservation may be displayed based on the collection completion information or the like described with reference to FIG. 43. As an example, information indicating whether or not the product was actually received on each locker reservation date in the past (or whether or not the stored product was collected without completing the return of the product by returning the locker) is provided for each locker. It may be displayed, it may be displayed by month or day of the week, it may be displayed by user, or it may be displayed by combining these. Meteorological information may be acquired and displayed in place of or in addition to the above according to the weather at the location where the locker is installed. In addition, when a user reserves a locker, the past performance of the user (on the screen displayed by pressing a predetermined button on the locker return date calendar screen or the locker return date calendar screen, etc.) For example, the previous reservation on the XX day of XX may be displayed as the return completed, and the reservation on the XX day before the previous one may be displayed as the unfinished return (collection).

In addition, as another example, the ratio of products actually received (or the transition of the ratio) on each locker reservation date in the past is classified as described above (by locker, by user, etc.). ), May be displayed. In addition, users whose actual results are not preferable (for example, users whose ratio is lower than the preset first reference value) may be displayed in a list. The same applies to lockers and the like whose achievements are not preferable. In addition, in order to improve the situation, for example, when a user with an unfavorable track record reserves a locker, it is displayed by pressing a predetermined button on the locker return date calendar screen or the locker return date calendar screen. On the screen or the like, it may be notified that the actual result is not preferable, or a message for properly receiving the product on the reservation date may be displayed. In addition, the above-mentioned message may be sent to a user who does not like the actual results by a cleaning application, an e-mail, or the like on the day or the day before the reservation date.

In addition, users who have a favorable record (for example, users whose ratio is higher than a preset second reference value) may be displayed in a list. The second reference value may be a value larger than the first reference value. In addition, points may be given to users who have a favorable track record.

In addition, high points will be given to users who actually picked up the product early (on the day of the returnable date (scheduled finish date) or within a few days from the returnable date), and after that, the product will actually be picked up. The points to be given may be gradually reduced according to the number of days elapsed until the date. In addition, after "early", there may be only two stages of "early" or not as a whole without providing a stage. The mode of collection (return classification) is not limited to locker return (locker delivery), and even if it is a face-to-face return (for example, normal store delivery, etc.), as described above, for early collection. High points may be given, and thereafter, points given may be gradually reduced. This promotes the early pick-up of products and contributes to the reduction of in-store inventory. Information that allows the user terminal 50 or POS terminal 20 to confirm when and how many points will be awarded when the product is picked up (for example, the number of points granted by the pick-up date, XX points when the product is picked up by XX days). Message to the effect that is given) may be displayed.

In the above embodiment, various situations in which points are given as benefits to users have been described, but the benefits to users are not limited to points. For example, in place of or in addition to the points, a special membership card (for example, a card with a different color or design than usual) may be given (exchanged for a normal one, etc.), or a special member. A certificate screen (for example, a membership card screen with a different color or design than usual) may be displayed.

In order to realize the functions of the cleaning systems 1 and 2, the management device 10, the POS terminal 20, the store mobile terminal 30, the factory terminal 40, the user terminal 50, the reception locker 100, and the common locker 200 described above. The program may be recorded on a computer-readable recording medium, and the program may be loaded into a computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, it shall include those that hold the program for a certain period of time. Further, the program may be transmitted from a computer system in which this program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the above program may be for realizing a part of the above-mentioned functions. Further, a so-called difference file (difference program) may be used, which can realize the above-mentioned functions in combination with a program already recorded in the computer system.

Hereinafter, the above technical idea is shown as an additional item.

(Appendix 1A)
An input means (for example, step S18 in FIG. 9) for inputting storage information (for example, product type, processing type, etc.) regarding the cleaning product entrusted by the user, and
Manage the usage status (for example, the information shown in FIGS. 20 and 21; in particular, the reservation status for each return date, the number of empty return ports, etc.) of the storage (for example, the locker shown in FIGS. 1, 18 and the like). With management means (for example, the storage unit of the management device 10 or the hard disk 24 of the POS terminal 20)
A calculation means (for example, processing in step S406 of FIG. 22) for calculating a returnable date (reservable date, etc.) from the deposit information and the usage state, and
An output means that outputs the returnable date calculated by the calculation means (for example, the process of step S407 in FIG. 22) and
A cleaning system characterized by being equipped with.

According to Appendix 1A, a suitable return date can be obtained based on the storage information regarding the cleaning product and the usage state of the storage, so that the work efficiency is improved.

(Appendix 2A)
The returnable date and the date other than the returnable date are displayed in an identifiable manner (for example, in FIGS. 23 (C) and 23 (F), the reservation availability (return availability) is indicated by "○" and "×", FIG. 24, Note that FIG. 25 is provided with display means (for example, a display unit of the user terminal 50, a display unit 25 of the POS terminal 20, a display unit of the management device 10, etc.) for displaying whether or not reservation is possible with a background color. Item 1A. The cleaning system.

According to Appendix 2A, for example, it is possible to visually recognize which day is the returnable date and the date of interest is the returnable date, so that the work efficiency is improved.

(Appendix 3A)
The storage is provided with a plurality of return ports (for example, the common locker 200 in FIG. 18B has 12 return ports 210).
The calculation means specifies at least the required number of return units based on the number of deposit points included in the deposit information (for example, the required number of units is determined as shown in FIG. 23 (A) based on the required number of units definition file of FIG. 19 (C). Specified), the cleaning system according to Supplementary Item 1A or Appendix 2A, characterized in that the returnable date is calculated (for example, calculated as shown in FIGS. 23B and 23C).

According to the appendix 3A, a suitable returnable date can be obtained based on the number of deposit points and the usage status of the storage, so that the work efficiency is improved.

(Appendix 4A)
The storage is provided with a plurality of return ports (for example, the common locker 200 in FIG. 18B has 12 return ports 210).
The display means
An additional item characterized in that the number of available return ports is displayed by day (for example, in FIGS. 23 (C), 23 (F), 24, and 25, the number of empty return ports is displayed by day, etc.). The cleaning system according to 2A.

According to Appendix 4, for example, it is possible to visually check the number of empty return ports on the day of interest and when there are more empty return ports than the required number of return ports, so that business efficiency is improved.

(Appendix 5A)
Designating means for designating the returnable date and setting it as the return date of the cleaned product (for example, the buttons in each date area of the calendar column (reference numeral H) in FIG. 24. Step 606 in FIG. 33, step S636 in FIG. 34, etc.) When,
An update means (for example, step S612 in FIG. 33, step S642 in FIG. 34, step S762 in FIG. 35, etc.) that updates the number of available return units on the return date designated by the designated means based on the required number of return units.
With
The display means displays the number of usable return units after the update (for example, by processing such as step S617 in FIG. 33 and step S647 in FIG. 34, the usable return after the update is as shown on 4/20 in FIG. 25. The cleaning system according to Appendix 2A or Appendix 5A, which comprises displaying the number of units, etc.).

According to the appendix 5A, if the return date is specified, the number of usable return units after the update is displayed, so that the work of confirming the latest return is not required and the business efficiency is improved.

(Appendix 6A)
It is provided with a return port determination means (for example, the process of FIGS. 29 and 30, step S611 of FIG. 33, step S641 of FIG. 34, step S761 of FIG. 35, etc.) for determining the return port to be used based on the required number of return ports.
When the required number of return ports is 2 or more, the return port determination means determines adjacent return ports (for example, as shown in FIGS. 29 and 30, if adjacent return ports are available, adjacent return ports are available. The cleaning system according to any one of Supplementary Items 3A to 7A, which comprises determining the mouth, etc.).

According to Appendix 6A, the convenience of the user can also be improved.

(Appendix 7A)
A storage means for storing the result of determining the return port by the return port determining means (for example, by processing in step S612 of FIG. 33, step S642 of FIG. 34, and step S762 of FIG. 35, as shown in FIGS. 20 and 21). Prepare,
The cleaning system according to Appendix 8A, wherein the return port determining means determines a return port based on a past determination result (for example, determination as shown in FIGS. 29 to 32).

According to Appendix 7A, each return port can be used evenly.

(Appendix 8A)
A reading means for reading the user identification information or the deposit information (for example, reading a QR code determined in step S832 of FIG. 43) and
It is characterized by including a notification means (for example, notification in step S834 of FIG. 43) for notifying the user or the return port for storing the cleaning product based on the deposit information based on the information read by the reading means. The cleaning system according to any one of Supplementary Items 1 to 7.

According to the appendix 8A, since the return port can be easily confirmed by reading by the reading means, the work efficiency is improved.

(Appendix 9A)
A sales data processing device (for example, the POS terminal 20 shown in FIG. 1 or the like) that constitutes the cleaning system according to any one of Supplementary Note 1A to Supplementary Note 8A and is characterized by having at least the output means. ..

(Appendix 10A)
A storage (for example, a locker shown in FIGS. 1, 18 and the like) used in the cleaning system according to any one of Appendix 1A to Appendix 8A.

(Appendix 11A)
The computer of the device in the cleaning system is calculated from the input means for inputting the custody information about the cleaning items entrusted by the user, the management means for managing the usage state of the storage, and the custody information and the usage status. And a program that functions as an output means for outputting the returnable date calculated by the calculation means.

According to the appendix 9A, the same effect as that of the appendix 1A can be obtained.

(Appendix 1B)
It is a cleaning product management system that manages information on the cleaning products that the business operator keeps in the business of keeping the cleaning products from the customer (user) and handing over the cleaning products that the business operator keeps to the customer.
With the user's mobile terminal (for example, user terminal 50, etc.) possessed by the customer,
A business terminal (for example, a POS terminal 20, a store mobile terminal 30, etc.) provided in a store where the business performs the business is provided.
The user mobile terminal is
It is provided with an output means for outputting member information that identifies a member of the store or an electronic deposit slip (for example, the slip detail screens of FIGS. 12, 14, and 27) indicating the cleaning products kept by the business operator.
The business terminal (for example, POS terminal 20 or the like) is
Based on the member information or the electronic deposit slip output by the output means (for example, after the slip display screen is displayed on the user terminal 50 as shown in FIG. 13), the cleaning product in deposit is specified (for example,). A cleaning product management system comprising a specific means (see step S35 in FIG. 13).

(Appendix 2B)
The business terminal (for example, POS terminal 20, store mobile terminal 30, etc.) outputs information about the cleaning product in custody based on the member information or the electronic deposit slip (for example, step S36 in FIG. 13, FIG. 14. The cleaning product management system according to Appendix 1B, which is described in step S336, step S338, etc.).

(Appendix 3B)
The cleaning product management system according to Appendix 1B or Appendix 2B, wherein the output means displays the member information or the electronic deposit slip in the form of a bar code.
For example, as shown in steps S32 and S33 of FIG. 13, when a deposit product to be delivered is selected on the slip detail screen (FIG. 12 or the like), the user terminal 50 uses a barcode (for example,) indicating the product. , A barcode in which the customer ID of the user and the tag number of the product are coded) may be generated and displayed superimposed on the slip detail screen. In addition, the user terminal 50 may display a message for the user, for example, "Please show it to the store staff", superimposed on the slip detail screen together with the barcode.

(Appendix 4B)
The output means is any one of Supplementary Items 1B to 3B that displays the member information or the electronic deposit slip and the operation area in which the operation for confirming the usage status of the business operator by the customer is performed on the same screen. Cleaning product management system described in.
For example, on the membership card screen shown in FIG. 10, a barcode G11, a deposit slip icon G12, and the like are displayed.

(Appendix 5B)
The output means is described in any one of Supplementary Items 1B to 4B, which further outputs an image of a cleaning product kept by the business operator and a comment added to the image transmitted from the business operator terminal. Cleaning product management system.
For example, in the image of FIG. 8 (an example of an image), a comment (wording) indicating that there is a stain or that the button is released is output.

(Appendix 6B)
The customer possesses a cleaning product management system that manages information on the cleaning products that the business operator keeps in the business of keeping the cleaning products from the customer and delivering the cleaning products that the business operator keeps to the customer. It is a program for making the first computer function as a user's mobile terminal and for making the second computer function as a business terminal provided in a store where the business performs the business.
The first computer is made to function as an output means for outputting member information for identifying a member of a store or an electronic deposit slip indicating a cleaning product kept by the business operator.
A program for making the second computer function as a specific means for identifying the cleaning items in custody based on the member information or the electronic deposit slip output by the output means.

(Appendix 7B)
In the business of the business operator entrusting the cleaning products from the customer and the business operator handing over the cleaning products to the customer, the information of the cleaning products in the custody is managed, and the user's mobile terminal owned by the customer and the user's mobile terminal A computer as a user's mobile terminal in a cleaning product management system provided with a business terminal provided in a store where the business performs the business.
Member information that identifies the members of the store, or electronic deposit slips that indicate the cleaning products that the business operator keeps, and the member information or electronic deposit slips that are used to identify the cleaning products that the business operator terminal keeps. A program to function as an output means for output.

1, 2 ... Cleaning system 10 ... Management device 20 ... POS terminal 30 ... Store mobile terminal 40 ... Factory terminal 50 ... User terminal 90 ... Network 100 ... Reception locker 101, 201 ... Input port 102, 202 ... Collection unit 103 , 203 ... Card insertion / ejection port 104, 204 ... Display unit 105, 205 ... Input operation unit 106, 206 ... Code recognition unit 107, 207 ... Issue port 200 ... Common locker 210 ... Return port 211 ... Light emitting unit 300 ... Return locker 310 ... Return port 311 ... Light emitting part

Claims (12)

An input means for inputting the custody information about the cleaning products entrusted by the user,
Management means to manage the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A printing means for printing the paper including the description indicating the return by the storage, and
With
The determination means is a cleaning system characterized in that a determination is made based on the one with the latest required number of days required for finishing based on the plurality of input deposit information. An input means for inputting the custody information about the cleaning products entrusted by the user,
Management means to manage the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A printing means for printing the paper including the description indicating the return by the storage, and
With
The determination means is a sales data processing device, characterized in that determination is made based on the one with the latest required number of days required for finishing based on the plurality of input deposit information. The computer of the device in the cleaning system,
An input means for inputting the custody information about the cleaning products entrusted by the user,
Management means to manage the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
It is a program for functioning as a printing means for printing paper including a description indicating return by the storage.
The determination means is a program characterized in that determination is made based on the one with the latest required number of days required for finishing based on the plurality of input deposit information. An input means for inputting the custody information about the cleaning products entrusted by the user,
A selection means for selecting to return the cleaning product in the storage, and
A sales data processing device operated by a clerk who has
A management means for managing the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A printing means for printing the paper including the description indicating the return by the storage, and
A cleaning system characterized by being equipped with. The cleaning system according to claim 4, wherein the display means displays the calendar screen when the selection means is selected. The cleaning system according to claim 4 or 5, wherein the determination means determines whether or not the cleaning product can be returned after the selection means is selected. A specific means for specifying the number of return ports required for returning the cleaning by the storage is provided.
The cleaning system according to any one of claims 4 to 6, wherein the determination means further determines based on a specific result by the specific means. The cleaning system according to claim 7, wherein the specific means specifies the number of return ports based on the custody information regarding the cleaning product. The calendar screen display means displays a reception means that accepts the number of return ports required for returning cleaning products.
The cleaning system according to claim 7, wherein the specific means has a specific result of the number of return ports received by the reception means. It is a sales data processing device operated by a clerk.
An input means for inputting the custody information about the cleaning products entrusted by the user,
A selection means for selecting to return the cleaning product in the storage, and
A management means for managing the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A printing means for printing the paper including the description indicating the return by the storage, and
A sales data processing device characterized by being equipped with. The computer of the first device operated by the clerk in the cleaning system,
An input means for inputting the custody information about the cleaning products entrusted by the user,
It functions as a selection means for selecting to return the cleaning product in the storage.
The computer of the second device including the first device,
Management means to manage the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A program for functioning as a printing means for printing paper including a description indicating return by the storage. The computer of the device operated by the clerk in the cleaning system,
An input means for inputting the custody information about the cleaning products entrusted by the user,
A selection means for selecting to return the cleaning product in the storage, and
A management means for managing the usage status of the storage and
Calendar screen display means to display the calendar screen,
For any day on the calendar screen, a determination means for determining whether or not the cleaning product can be returned by the storage based on the number of days required for finishing based on the deposit information and the usage state.
A display means for displaying the determination result by the determination means and
A printing means for printing the paper including the description indicating the return by the storage, and
A program to make it work.

Images