JP2020113309A - Electronic receipt management server, program, and electronic receipt management method - Google Patents

Abstract

To provide an information processing device and a program capable of transmitting electronic receipt data which makes the execution of return processing visually recognizable to a portable terminal of a customer.SOLUTION: An electronic receipt management server includes: electronic receipt data reception means 401 for receiving electronic receipt data including merchandise information of merchandise transacted by a merchandise sales data processor; return data reception means 402 for receiving merchandise specification information for specifying merchandise subjected to return processing and electronic receipt data specification information for specifying electronic receipt data including the merchandise specification information; electronic receipt information generation means 403 for generating electronic receipt information for enabling an operator to visually recognize the merchandise subjected to the return processing on the basis of the electronic receipt data, the merchandise specification information, and the electronic receipt data specification information; and electronic receipt information transmission means 404 for transmitting the electronic receipt information generated by the electronic receipt data generation means 403 to the portable terminal.SELECTED DRAWING: Figure 10

Description

Embodiments of the present invention relate to an information processing device and a program.

Conventionally, receipt data including merchandise sales data of merchandise purchased from a store at the time of merchandise payment is printed on a receipt delivered to a customer, or sent as an electronic receipt to electronically pass the receipt data to a customer's mobile terminal or the like. The mechanism is known.

By converting the receipt data into electronic receipt data in this way, it is possible for the customer to automatically and automatically keep a household account book. Further, by introducing the electronic receipt, consumption of the receipt paper can be reduced, which is also beneficial to the introduction store.

By the way, in response to a customer's request for a return, a product purchased using a POS terminal may be returned at a store. In this case, conventionally, the result of the return processing could not be reflected in the electronic receipt data. Therefore, the information processing device that manages the electronic receipt data cannot grasp and manage that the return processing has been executed. Since the electronic receipt received by the mobile terminal does not leave any trace of the returned goods, the customer could not confirm the returned goods on the mobile terminal.

The problem to be solved by the present invention is to provide an information processing apparatus and a program capable of managing execution of return processing and transmitting electronic receipt data to the customer's mobile terminal, which makes it possible to visually recognize that the return processing has been performed. Is to provide.

The information processing apparatus according to the embodiment includes an electronic receipt data receiving unit that receives electronic receipt data including product information of a product traded by the product sales data processing device, and a product for which the product sales data processing device executes a return process. Returned goods data receiving means for receiving electronic receipt data specifying information for specifying the electronic receipt data including the specified goods specifying information and the electronic receipt data, and the electronic receipt data and the returned goods data received by the electronic receipt data receiving means An electronic receipt information generation unit that generates electronic receipt information that allows an operator to visually recognize the returned merchandise item based on the product specification information and the electronic receipt data specification information received by a reception unit, and the electronic receipt. Electronic receipt information transmitting means for transmitting the electronic receipt information generated by the data generating means to the mobile terminal.

The program of the embodiment includes a computer, an electronic receipt data receiving unit that receives electronic receipt data including product information of a product traded by the product sales data processing device, and a product for which the product sales data processing device has performed a return process. Merchandise specifying information for specifying the merchandise specifying information and electronic receipt data specifying information for specifying the electronic receipt data including the merchandise specifying information, and return data receiving means, the electronic receipt data and the returned goods received by the electronic receipt data receiving means An electronic receipt information generating unit that generates electronic receipt information that allows an operator to visually recognize the returned merchandise based on the product specifying information and the electronic receipt data specifying information received by the data receiving unit; An electronic receipt information transmitting unit that transmits the electronic receipt information generated by the receipt data generating unit to the mobile terminal is realized.

FIG. 1 is a configuration diagram showing an overall configuration of an electronic receipt system according to an embodiment. FIG. 2 is a block diagram showing a main configuration of the POS terminal. FIG. 3 is a block diagram showing a main configuration of the electronic receipt server. FIG. 4 is a block diagram showing the main configuration of the electronic receipt management server. FIG. 5 is a memory map showing the electronic receipt data storage unit of the electronic receipt management server. FIG. 6 is a memory map showing the returned goods data section of the electronic receipt management server. FIG. 7 is a block diagram showing the main configuration of the mobile terminal. FIG. 8 is a flowchart showing the flow of control processing of the POS terminal. FIG. 9 is a flowchart showing a flow of control processing of the electronic receipt server. FIG. 10 is a functional block diagram showing a functional configuration of the electronic receipt management server. FIG. 11 is a flowchart showing the flow of control processing of the electronic receipt management server. FIG. 12 is a diagram showing a display example of electronic receipt information of the mobile terminal. FIG. 13 is a diagram showing a display example of other electronic receipt information of the mobile terminal.

Hereinafter, one embodiment of the present invention will be described with reference to the drawings. In the embodiment, the electronic receipt management server will be described as an information processing device. The description of this embodiment does not limit the invention.

FIG. 1 is a configuration diagram showing an overall configuration of an electronic receipt system according to an embodiment. As shown in FIG. 1, the electronic receipt system includes a POS (Point of Sales) terminal 1, a store server 2, an electronic receipt server 3, an electronic receipt management server 4, and a mobile terminal 7.

The POS terminal 1 and the store server 2 are provided in the store P1. The POS terminal 1 and the store server 2 are communicably connected via an in-store network N1 such as a LAN (Local Area Network). Further, the POS terminal 1 and the store server 2 can be connected to the network N2 connecting the store P1 and the headquarters P2 via a network device (not shown) such as a router connected to the in-store network N1. is there. Here, the network N2 is, for example, a dedicated line such as the Internet or a VPN (Virtual Private Network).

The POS terminal 1 is a product sales data processing device that executes product sales data processing such as payment processing. For each transaction, the POS terminal 1 generates receipt data including the transaction content of the product to be settled, and prints the receipt data by the printing unit 13 described later to issue a paper receipt. Further, the POS terminal 1 outputs (transmits) the electronic receipt data obtained by converting the data format of the receipt data to the electronic receipt server 3 via the network N2. The transmission method of the electronic receipt data is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used.

The store server 2 centrally manages product sales data processing and the like performed by the POS terminal 1. For example, the store server 2 stores and manages the product sales data generated by the product sales data process of the POS terminal 1, and stores and manages the product data file used for the product sales data process.

Note that the number of POS terminals 1 arranged in the store P1 is not particularly limited, and may be plural. Further, although the present embodiment describes a configuration in which the POS terminal 1 outputs electronic receipt data, the present invention is not limited to this, and receipt data generated by the POS terminal 1 can be stored in a data format by the store server 2 or a conversion device (not shown). May be converted to output the electronic receipt data to the electronic receipt server 3.

The electronic receipt server 3 is provided in the headquarters P2 of a company that operates a store or a chain store (hereinafter referred to as a store), and functions as a receipt management server for a company that manages receipt data for each company that operates the store. .. The electronic receipt server 3 has, for example, functions such as sales management, sales analysis, and inventory management of a company that operates a store.

The electronic receipt server 3 also receives the electronic receipt data transmitted from the POS terminal 1 via the network N2. The electronic receipt server 3 also transmits the received electronic receipt data to the electronic receipt management server 4 via the network N3 that connects the headquarter P2 and the electronic receipt center P3.

Here, the network N3 is a dedicated line such as the Internet or VPN. The method of transmitting the electronic receipt data is not particularly limited, and a general-purpose protocol such as HTTP or HTTPS may be used.

The electronic receipt management server 4 is provided in the electronic receipt center P3. The electronic receipt center P3 is, for example, a third party organization other than a company that manages receipt data in the electronic receipt server 3. The electronic receipt server 3 may also be managed by a third party organization or the like.

The electronic receipt management server 4 functions as a customer electronic receipt management server that collectively manages electronic receipt data of various companies operating a store. The electronic receipt management server 4 performs the member registration according to the procedure described below and the name of the customer (member) who has acquired the member code which is the electronic receipt data specifying information, the member code, and the mobile terminal 7 which is the destination of the electronic receipt data. Membership data such as destination information (e.g., mail address) is stored and managed for each membership code in the membership master held in the database DB. Note that a member management server or the like that stores and manages member data may be provided separately from the electronic receipt management server 4.

In addition, the electronic receipt management server 4 receives the electronic receipt data transmitted from the electronic receipt server 3 via the network N3, and the electronic receipt data is stored in the database DB, which will be described later. In addition, each member code is stored and managed. More specifically, the electronic receipt data includes elements such as a member code in addition to the transaction details of the product (product sales data), and is managed in association with the member code of the corresponding member.

Further, when the electronic receipt data is stored in the database DB, the electronic receipt management server 4 identifies the destination (mobile terminal 7) by referring to the destination information associated with the member code of the electronic receipt data. .. Then, the electronic receipt management server 4 transmits the electronic receipt data stored in the database DB to the destination via the network N5 described later.

Further, when the electronic receipt management server 4 receives an electronic receipt inquiry designating a member code from the mobile terminal 7 or the member code connected via the network N5 described later, the electronic receipt data corresponding to the member code is stored in the database. It is extracted from the DB and transmitted to the mobile terminal 7.

The mobile terminal 7 is a terminal device used by a user (customer) of this system, such as a smartphone, a mobile phone, a PDA (Personal Digital Assistant), or a tablet computer. The mobile terminal 7 implements an application such as a Web browser for browsing various information provided on the network N5. A terminal device such as a PC may be applied instead of the mobile terminal 7.

The mobile terminal 7 accesses the electronic receipt management server 4 via the network N5 to register as a member in the present system. Here, the network N5 is the Internet or various public networks.

The mobile terminal 7 displays the member code of the member on the display unit 73 (see FIG. 7) as a code symbol such as a barcode or a two-dimensional code. The customer presents the mobile terminal 7 on which the code symbol is displayed to the clerk at the time of transaction settlement at the store P1. Alternatively, the customer presents a membership card printed with a membership code as a code symbol such as a barcode or a two-dimensional code, which is issued along with the membership registration. The clerk reads the code symbol printed on the membership card or the code symbol displayed on the mobile terminal 7 with the code reading unit 15 (see FIG. 2) which is connected to the POS terminal 1 and includes a scanner, for example. As a result, the customer's membership code can be associated with the receipt data generated after the settlement by the merchandise sales data processing in the POS terminal 1.

Further, the mobile terminal 7 receives the electronic receipt data of the transaction transmitted from the electronic receipt management server 4 via the network N5 after settlement (transaction) at the POS terminal 1. By transmitting the electronic receipt inquiry information designating the member code and the transaction date to the electronic receipt management server 4 via the network N5, the electronic receipt data of the member is received from the electronic receipt management server 4. Further, the mobile terminal 7 displays the received electronic receipt data on the display unit 73 described later (see FIGS. 12 and 13).

In the electronic receipt system having such a configuration, the electronic receipt data indicating the contents of the transaction (settlement) generated by the product sales data processing performed by the POS terminal 1 of the store P1 is managed via the electronic receipt server 3. It is transmitted to the server 4 and published on the Web. Therefore, the mobile terminal 7 having the Web browser installed can download the receipt data published on the Web to the mobile terminal 7 and browse it by the Web browser by designating the URL (Uniform Resource Locator). .. Note that an application for browsing receipt data may be installed on the mobile terminal 7 for browsing.

Next, the configuration of main devices that construct the electronic receipt system of the present embodiment will be described.

First, the POS terminal 1, which is a product sales data processing device, will be described. FIG. 2 is a block diagram showing the configuration of the POS terminal 1. As shown in FIG. 2, the POS terminal 1 includes a control unit 11 that comprehensively controls various calculations and each unit of the POS terminal 1. The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory) for storing various programs and data, a RAM (Random Access Memory) for temporarily storing various programs and rewritably storing various data, It is a computer configured by an RTC (Real Time Clock) unit or the like that measures the current date and time.

The control unit 11 is connected to the operation unit 12, the printing unit 13, the display unit 14, and the code reading unit 15 via the bus 18.

The operation unit 12 has various operation keys for an operator to input an operation. The operation keys include, for example, a numeral key for inputting a numerical value, a cursor key for selecting a predetermined item, a selection decision key, a closing key 121, an execution key 122, and a return key 123. The closing key 121 is a key operated when ending a transaction with a customer. The execution key 122 is a key for executing return processing. The return key 123 is a key operated when starting the return process in the POS terminal 1 when returning all or some of the products purchased by the customer after the transaction is completed.

The printing unit 13 is composed of a printer device that prints receipts, journals, and the like. The printing unit 13 includes a cutting mechanism (not shown) for cutting a paper such as a roll paper to be printed, and cuts the paper according to a cut command described later.

The display unit 14 is, for example, a liquid crystal display or the like, and displays various information such as the product name and price of the product registered for sale, the total amount of one transaction in which settlement is declared, and the change amount. The display unit 14 includes an operator display 14a for displaying various kinds of information for the cashier and a customer display 14b for displaying various kinds of information for the customer. The display unit 14 may have a touch panel configuration, and in this case, the touch panel functions as the operation unit 12.

The code reading unit 15 is a scanner device that optically reads a code symbol such as a barcode or a two-dimensional code. The code reading unit 15 reads, for example, a code symbol attached to a product, a code symbol printed on a membership card, a code symbol displayed on the mobile terminal 7, and the like, and the control unit 11 holds the read code symbol. Enter the information provided. It is assumed that the code symbol attached to a product holds a product code or the like for identifying the product. Further, it is assumed that the code symbol displayed on the mobile terminal 7 holds a member code (customer code) for identifying the customer who carries the mobile terminal 7. The membership code may be magnetically or electrically stored in the membership card or the mobile terminal 7. In this case, the stored membership code is read by a dedicated reading device. The control unit 11 inputs the read member code.

The control unit 11 is connected to the communication I/F (interface) 16 via the bus 18, and can be connected to the in-store network N1 or the network N2 via the communication I/F 16. There is.

Further, the control unit 11 is connected to the storage unit 17 via the bus 18. The storage unit 17 is an auxiliary storage device such as an HDD (Hard Disk Drive) or SSD (Solid State Drive). The storage unit 17 stores a control program 17a for executing various POS operations including product sales data processing. The storage unit 17 also stores various data files related to product sales data processing, such as a product data file storing product data such as a product name, product code, and unit price of each product. The storage unit 17 also includes a data storage unit 17b that stores a member code read from a code symbol, a transaction number, a product code of a product to be returned, and the like.

Further, the storage unit 17 installs the POS number for identifying the own POS terminal 1 from other POS terminals 1, a company code (identification code of a company that operates a store), a business type/business type code, and the POS terminal 1. The store code indicating the stored store P1 and the like are stored in the data storage unit 17b. Here, the business type/business type code is a code (classification code) that distinguishes the business type/business type of a store, such as a convenience store, a supermarket, a department store, a pharmacy, a restaurant, and a restaurant. It should be noted that such business type and business type can be arbitrarily changed according to the preference of the user. The company code (identification code of the company that operates the store) and the business type/business type code may be registered in the electronic receipt server 3.

The storage unit 17 also stores a receipt data schema (not shown) describing conversion rules when converting unstructured receipt data into structured receipt data (hereinafter referred to as electronic receipt data). Remember.

Next, the configuration of the electronic receipt server 3 that functions as a corporate receipt management server will be described with reference to the block diagram of FIG. The electronic receipt server 3 includes a control unit 31 that collectively controls various calculations and each unit of the electronic receipt server 3. The control unit 31 is a computer including a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and rewritably stores various data, and an RTC unit that counts the current date and time. is there.

The control unit 31 can be connected to the network N2 or the network N3 via the communication I/F 32 connected to the bus 34. Further, the control unit 31 is connected to the storage unit 33 via the bus 34.

The storage unit 33 stores the electronic receipt data for each company operating the store in the electronic receipt data storage unit 33a. The electronic receipt data includes a company code (identification code of a company that operates a store), a business type/business type code, a store code, a shopper's membership code, a POS number of the POS terminal 1, a receipt number, product sales data, and the like.

The storage unit 33 also stores a control program 33b for storing electronic receipt data in the electronic receipt data storage unit 33a and transmitting the electronic receipt data to the electronic receipt management server 4.

Next, the configuration of the electronic receipt management server 4 that functions as a customer receipt management server will be described with reference to the block diagram of FIG. In FIG. 4, the electronic receipt management server 4 includes a CPU 41 serving as a control body, a ROM 42 that stores various programs, a RAM 43 that expands various data, a storage unit 44 that stores various programs, and the like, and the CPU 41, the ROM 42, and the RAM 43. The storage unit 44 is connected to each other via a data bus 45. The CPU 41, the ROM 42, and the RAM 43 form the control unit 400. That is, the control unit 400 executes the control processing described later by the CPU 41 operating according to the control program 441 stored in the ROM 42 or the storage unit 44 and expanded in the RAM 43.

An operation unit 47 and a display unit 48 are connected to the data bus 45 via a controller 46. The operation unit 47 includes a numeric keypad for entering numbers and various function keys. The display unit 48 displays various information relating to the control of the electronic receipt data executed by the electronic receipt management server 4.

The control unit 400 can be connected to the network N3 and the network N5 via the communication I/F 49 connected to the data bus 45. The control unit 400 is also connected to the storage unit 44 via the data bus 45.

The storage unit 44 includes a member master management unit (not shown) for storing and managing a member master, and an electronic receipt data storage unit 442 for collectively storing electronic receipt data of various companies operating stores. I have it. More specifically, the electronic receipt data storage unit 442 manages electronic receipt data of various companies operating stores for each membership code.

The storage unit 44 also includes a background storage unit 443 that stores background information of the electronic receipt information displayed on the mobile terminal 7. The background storage unit 443 stores background information such as designs, photographs, watermark characters, etc. as a background displayed on the mobile terminal 7. By adding this background information to the electronic receipt information, the background of the electronic receipt information displayed on the mobile terminal 7 can be changed.

The electronic receipt includes a member code, a company code (identification code of a company that operates a store), a store code, a POS number of the POS terminal 1, a transaction number, product information, product sales data (including date and time data), and the like. ..

Next, the electronic receipt data storage unit 442 will be described in detail. The electronic receipt data storage unit 442 stores the electronic receipt data relating to the settled transaction for each membership code. Specifically, in FIG. 5, the electronic receipt data storage unit 442 includes a member code unit 442a, a transaction number unit 442b, a store name logo unit 442c, a telephone number unit 442d, an address unit 442e, a date unit 442f, and a person in charge 442g. The product code section 442h, the product name section 442j, the price section 442k, the return flag section 442m, the subtotal amount section 442n, the tax amount section 442p, and the total amount section 442q.

The member code section 442a stores a member code that identifies a member. The transaction number section 442b stores the transaction number of the transaction performed by the member identified by the member code. The transaction number is a number for identifying the transaction and is also called a receipt number. In the example of FIG. 5, transactions of two transaction numbers, transaction number 422b1 and transaction number 422b2, are stored. In the example of FIG. 5, the company code indicating the company is omitted to simplify the description. In order to simultaneously specify a company that has made a transaction with a transaction, the company code is also stored in the transaction number portion 442b.

The store name logo portion 442c stores the logo of the store that performed the transaction. The telephone number section 442d stores the telephone number of the store that has performed the transaction. The address section 442e stores the address of the store that has performed the transaction. The date part 442f stores the date of the transaction. The person-in-charge section 442g stores the name of the person in charge of the transaction.

The product code section 442h stores a product code that identifies a product purchased in the transaction. The product name portion 442j stores the product name of the product purchased in the transaction. The price unit 442k stores the price of the product purchased in the transaction.

The merchandise return flag unit 442m stores a merchandise return flag indicating whether or not the merchandise has been returned. The merchandise for which the merchandise return flag portion 442m stores the merchandise return flag "1" indicates that the merchandise return processing has been performed. The merchandise for which the merchandise return flag portion 442m stores the merchandise return flag "0" indicates that the merchandise return processing has not been performed. In the example of FIG. 5, the merchandise A, the merchandise C, the merchandise D, and the merchandise E are not subjected to the merchandise return process because the merchandise return flag of the merchandise return flag unit 442m is “0”. On the other hand, since the merchandise return flag of the merchandise return flag unit 442m is “1”, the merchandise B is being subjected to the merchandise return processing.

The subtotal amount unit 442n stores the subtotal amount of money of the products purchased in the transaction. The tax amount portion 442p stores the consumption tax amount for the subtotal amount. In the case of the example in FIG. 5, the tax amount is the internal tax. The total amount section 442q stores the total amount calculated based on the subtotal amount and the tax amount. In the case of the example in FIG. 5, since the internal tax system is adopted, the subtotal amount and the total amount are the same amount.

In the example of FIG. 5, one member code has been described, but in reality, the electronic receipt data storage unit 442 stores a plurality of member codes, and one or more member codes are associated with each member code. Transactions are stored.

FIG. 6 is a memory map showing the returned goods data section 431 which stores the returned goods data in the RAM 43. The returned goods data unit 431 includes a returned goods command unit 4311, a member code unit 4312, a transaction number unit 4313, and a product code unit 4314.

The merchandise return command unit 4311 stores a merchandise return command (return merchandise processing information) indicating that the merchandise return processing has been executed at the POS terminal 1. The member code unit 4312 stores a member code that identifies the member who executed the return processing. The transaction number section 4313 stores the transaction number that identifies the transaction for which the return processing has been executed. The product code unit 4314 stores a product code that identifies the product for which the return processing has been executed.

Next, the configuration of the mobile terminal 7 will be described with reference to the block diagram of FIG. As shown in FIG. 7, the mobile terminal 7 includes a control unit 71 that collectively controls various calculations and each unit of the mobile terminal 7. The control unit 71 is a computer including a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and rewritably stores various data, and an RTC unit that counts the current date and time. is there.

The operation unit 72 is connected to the display unit 73 via the bus 76. The operation unit 72 has various operation keys for a customer (member) to perform an operation input and a pointing device. The display unit 73 is, for example, a liquid crystal display or the like, and displays various information such as electronic receipt data described later. The display unit 73 may have a touch panel configuration, and in this case, the touch panel functions as the operation unit 72.

The control unit 71 is connected to the communication I/F 74 via the bus 76, and can be connected to the network N5 via the communication I/F 74. In addition, it may be configured to be connectable to the in-store network N1 via the communication I/F 74.

The control unit 71 is also connected to the storage unit 75 via the bus 76. The storage unit 75 stores a Web browser for browsing various kinds of information (contents) published on the Web, as well as an electronic receipt corresponding program 75a for receiving and browsing electronic receipt data from the electronic receipt management server 4. To do.

Next, a control process of each unit constituting the system of this embodiment will be described.

First, the electronic receipt processing executed by the control unit 11 of the POS terminal 1 performing control according to the control program 17a will be described with reference to FIG.

In FIG. 8, the control unit 11 determines whether or not the code symbol has been read by the code reading unit 15 (step S11). When it is determined that the code symbol is read (Yes in step S11), the control unit 11 determines whether the read code symbol is the product code (step S12). The product code is composed of a code representing a country, a code representing a product, and the like, and the control unit 11 determines from this code system whether or not the product code.

When it is determined that the read code symbol is the product code (Yes in step S12), the control unit 11 corresponds to the product code included in the read code symbol and outputs the product from the product master (not shown). The information is read and stored in the data storage unit 17b (step S13). Then, the control unit 11 returns to step S11 and stands by.

When it is determined that the read code symbol is not the product code (No in step S12), the control unit 11 then determines whether the read code symbol is the member code (step S14). ). When it is determined that the membership code is the membership code (Yes in step S14), the control unit 11 stores the membership code in the data storage unit 17b (step S15). Then, the control unit 11 returns to step S11 and stands by. When it is determined that the member code is not the member code (No in step S14), the control unit 11 returns to step S11 and waits.

On the other hand, when it is determined in step S11 that the code symbol is not read (No in step S11), the control unit 11 determines whether the tightening key 121 of the operation unit 12 has been operated (step S21). .. When it is determined that the closing key 121 has been operated (Yes in step S21), the control unit 11 determines that the transaction has been completed and generates a transaction number (step S22). Then, the control unit 11 executes the settlement process based on the generated transaction number and the total amount of transactions (step S23).

Next, the control unit 11 generates receipt data related to the transaction based on the transaction information that has been settled (step S24). The receipt data is product information such as the product name and price of the purchased product, and settlement information such as total amount and change amount.

Next, the control unit 11 determines whether or not the generated receipt data includes a membership code (step S25). When it is determined that it is included (Yes in step S25), the control unit 11 generates electronic receipt data based on the receipt data generated in step S24 (step S26). The electronic receipt data in the embodiment is data including the items (442a to 442q) illustrated in FIG. 5, such as a member code, a transaction number, and a product code. Then, the control unit 11 transmits the generated electronic receipt data to the electronic receipt server 3 (step S27). Then, the control unit 11 ends the process.

On the other hand, when it is determined that the generated receipt data does not include the member code (No in step S25), the control unit 11 causes the printing unit 13 to print the generated receipt data on the long receipt paper. , Issue a receipt (step S28). Then, the control unit 11 ends the process.

When it is determined in step S21 that the closing key 121 is not operated (No in step S21), the control unit 11 determines whether the return key 123 has been operated (step S31). When it is determined that the return key 123 has been operated (Yes in step S31), the control unit 11 determines whether a transaction number has been input from the operation unit 12 or the code reading unit 15 (step S32). When it is determined that the input transaction number is input (Yes in step S32), the control unit 11 stores the input transaction number in the data storage unit 17b (step S33). Then, the control unit 11 returns to step S32 and stands by.

On the other hand, if it is determined that the transaction number has not been input (No in step S32), then the control unit 11 determines whether or not the member code has been input from the code reading unit 15 (step S34). When it is determined that the member code has been input (Yes in step S34), the control unit 11 stores the input member code in the data storage unit 17b (step S35). Then, the control unit 11 returns to step S32 and stands by.

On the other hand, if it is determined that the member code has not been input (No in step S34), then the control unit 11 determines whether or not the product code has been input from the code reading unit 15 (step S36). When it is determined that the product code is input (Yes in step S36), the control unit 11 stores the input product code in the data storage unit 17b (step S37). Then, the control unit 11 returns to step S32 and stands by.

On the other hand, when it is determined that the product code has not been input (No in step S36), the control unit 11 determines whether the execution key 122 has been operated (step S38). The execute key 122 is operated when executing the return processing.

When it is determined that the execute key 122 has been operated (Yes in step S38), the control unit 11 determines whether or not the condition for executing the merchandise return process is satisfied (step S39). When at least one of the transaction number and the member code and the product code of the product to be returned are stored in the data storage unit 17b, the control unit 11 determines that the condition for executing the return processing is satisfied.

When it is determined that the condition for executing the return process is satisfied (Yes in step S39), the control unit 11 returns the product based on at least one of the transaction number and the member code and the product code stored in the data storage unit 17b. The process is executed (step S40). The return processing is processing for deleting the sales data of the returned product from the sales data stored in the POS terminal 1 or the store server 2 and updating the memory.

Then, the control unit 11 transmits to the electronic receipt server 3 at least one of the transaction number and the member code, the product code, and a return command indicating that the return processing has been executed (step S41).

In addition, in step S38, when it is determined that the execution key 122 is not operated (No in step S38), and in step S39, it is determined that the condition for executing the return process is not satisfied (No in step S39). ), the control unit 11 returns to step S32 and waits. If it is determined in step S31 that the return key 123 is not operated (No in step S31), the control unit 11 returns to step S11 and waits.

Next, the flow of the electronic receipt management process executed by the control unit 31 of the electronic receipt server 3 operating according to the control program 33b will be described with reference to the flowchart shown in FIG.

The control unit 31 of the electronic receipt server 3 determines whether the electronic receipt data transmitted from the POS terminal 1 is received via the communication I/F 32 (step S51). When it is determined that the electronic receipt data has been received (Yes in step S51), the control unit 31 stores the electronic receipt data for each company in the electronic receipt data storage unit 33a of the storage unit 33 (step S52). Then, the control unit 31 returns to step S51 and stands by.

When it is determined that the electronic receipt data is not received via the communication I/F 32 (No in step S51), the control unit 31 then receives the return data including the return command from the POS terminal 1. It is determined whether or not (step S53). When it is determined that the product has been received (Yes in step S53), the control unit 31 causes the electronic receipt data storage unit 33a of the storage unit 33 to receive the received return data (at least one of the transaction number and the member code, the product of the product to be returned). The code and return command are stored (step S54).

When it is determined that the return command has not been received from the POS terminal 1 (No in step S53), the control unit 31 determines whether it is time to send the electronic receipt management server 4 (step S55). ). The control unit 31 transmits the electronic receipt data or return data stored and managed in the electronic receipt data storage unit 33a to the electronic receipt management server 4 at a predetermined timing. When it is determined that it is time to transmit to the electronic receipt management server 4 (Yes in step S55), the control unit 31 stores the electronic receipt data or return data stored and managed in the electronic receipt data storage unit 33a. It is transmitted to the electronic receipt management server 4 (step S56). If it is determined that it is not time to send the electronic receipt management server 4 (No in step S55), the control unit 31 returns to step S51 and waits.

Next, referring to the functional block diagram shown in FIG. 10 and the flowchart shown in FIG. 11, the flow of the electronic receipt management process executed by the control unit 400 of the electronic receipt management server 4 operating according to the control program 441 will be described. explain.

As shown in FIG. 10, the control program 441 executed by the electronic receipt management server 4 includes an electronic receipt data receiving unit 401, a return item data receiving unit 402, an electronic receipt information generating unit 403, an electronic receipt information transmitting unit 404, an electronic receipt. It has a module configuration including a data storage unit 405. As actual hardware, the CPU 41 of the control unit 400 reads the control program 441 from the storage unit 44 and executes the control program 441 to execute the electronic receipt data receiving unit 401, the return data receiving unit 402, the electronic receipt information generating unit 403, and the electronic receipt information. The transmission unit 404 and the electronic receipt data storage unit 405 are executed.

The electronic receipt data receiving unit 401 has a function of receiving electronic receipt data including product information of products traded at the POS terminal 1.

The returned merchandise data receiving unit 402 includes merchandise identification information that identifies merchandise for which the POS terminal 1 has performed the merchandise return processing, and electronic receipt data identification information that identifies the electronic receipt data including the merchandise identification information (for example, a transaction number or a member code ) Is received.

The electronic receipt information generation means 403 is an operator who operates the returned goods on the basis of the electronic receipt data received by the electronic receipt data reception means 401 and the product identification information and the electronic receipt data identification information received by the returned goods data reception means 102. Has a function of generating visible electronic receipt information.

The electronic receipt information transmitting unit 404 has a function of transmitting the electronic receipt information generated by the electronic receipt data generating unit 403 to the mobile terminal.

The electronic receipt data storage unit 405 stores the electronic quadruple receipt data received by the electronic receipt data receiving unit 401 in association with the electronic receipt data specifying information.

As shown in FIG. 11, the control unit 400 (electronic receipt data receiving unit 401) of the electronic receipt management server 4 determines whether or not the electronic receipt data generated by the POS terminal 1 has been received from the electronic receipt server 3 ( Step S61). If it is determined that the electronic receipt data has been received (Yes in step S61), the control unit 400 (electronic receipt data storage unit 405) associates the received electronic receipt data with the membership code included in the received electronic receipt data. The data is stored in the storage unit 442 (step S62). Then, the control unit 400 ends the process.

When it is determined that the electronic receipt data has not been received from the electronic receipt server 3 (No in step S61), the control unit 400 (return item data receiving unit 102) includes the return item command transmitted from the POS terminal 1. It is determined whether or not the return data has been received from the electronic receipt server 3 (step S71). If it is determined that it has been received (Yes in step S71), the control unit 400 stores the received return data in the electronic receipt storage unit 442 (step S72). Specifically, the control unit 400 stores the return command in the return command unit 4311. In addition, the control unit 400 stores the member code in the member code unit 4312 when the returned item data includes the member code. Further, the control unit 400 stores the transaction number in the transaction number unit 4313 when the return item data includes the transaction number. The control unit 400 also stores the product code of the returned product in the product code unit 4314.

Next, the control unit 400 determines whether or not the transaction number is stored in the returned goods data unit 431, that is, whether or not the transaction number is included in the received returned goods data (step S73). If it is determined that the transaction number is included (Yes in step S73), the control unit 400 reads the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442 (step S74). Then, the control unit 400 sets the return flag of the return flag unit 442m to "1" corresponding to the product code stored in the product code unit 4314 for the read electronic receipt data (step S76).

Then, for the read electronic receipt data, the control unit 400 deducts the price of the merchandise for which the return processing has been performed from the amount of the subtotal amount of the subtotal amount portion 442n and the total amount of the total amount portion 442q to obtain a new subtotal amount and total amount. Is calculated, and a new tax amount is calculated from the tax amount of the tax amount portion 442p based on the price of the product for which the return processing is executed (step S77). Then, the control unit 400 stores the newly calculated subtotal amount, tax amount, and total amount in the subtotal amount unit 442n, the tax amount unit 442p, and the total amount unit 442q, and updates the electronic receipt data (step S78).

If it is determined in step S73 that the received return data does not include the transaction number (No in step S73), the control unit 400 determines, based on the membership code stored in the membership code unit 4312, Among the electronic receipt data associated with the member code, the electronic receipt data including the product code of the returned product stored in the product code portion 4314 and having the latest settlement date is set as electronic receipt data. Read out (step S75). Then, the processing from step S76 is executed on the read electronic receipt data.

When it is determined in step S71 that the return data has not been received from the electronic receipt server 3 (No in step S71), the control unit 400 determines whether or not there is an inquiry of the electronic receipt information from the mobile terminal 7. Yes (step S81). The mobile terminal 7 makes an inquiry based on the member code and the date.

If it is determined that there is an inquiry (Yes in step S81), the control unit 400 determines whether or not the return flag "1" is included in the return flag unit 442m of the electronic receipt data for the date of the inquiry. Yes (step S82). If it is determined that the transaction number is not included (No in step S82), the control unit 400 reads the electronic receipt data of the corresponding transaction number from the electronic receipt data storage unit 442 and can visually recognize it on the display unit 73 of the mobile terminal 7. The electronic receipt information is generated (step S83).

Then, the control unit 400 reads, from the background storage unit 443, watermark character information of, for example, “electronic receipt” indicating the electronic receipt information, and adds it to the electronic receipt information as background information (step S85). This watermark character is displayed on the display unit 73 of the mobile terminal 7 as a part of the background. Then, the control unit 400 (electronic receipt information transmitting unit 404) transmits the electronic receipt information to the mobile terminal 7 (step S86). When it is determined that there is no inquiry (No in step S81), the control unit 100 returns to step S61 and waits.

The background information added to the electronic receipt information can be changed as necessary. For example, background information to be read according to the customer's age, sex, preference, etc. can be set in the background storage unit 443 in advance, and the background information can be read according to the situation. Further, the background information may be a sound such as music played from the mobile terminal 7, in addition to the background display image and the characters displayed on the display unit 73. For example, music for sales promotion may be played at the timing when the mobile terminal 7 displays the electronic receipt information.

The watermark character as the background information can be created by operating the operation unit 47 of the electronic receipt management server 4 to create an arbitrary character. Further, as background information, information (for example, a pattern) other than watermark characters can also be added together.

The mobile terminal 7 that has received the electronic receipt information transmitted from the electronic receipt management server 4 displays the electronic receipt information on the display unit 73 by the operation of the electronic receipt correspondence program 75a. FIG. 12 shows an example of the electronic receipt information displayed on the display unit 73 of the mobile terminal 7 that has received the electronic receipt information generated in step S83.

In FIG. 12, the display unit 73 displays, as electronic receipt information, a store name logo 731, a date and time 732 when the transaction was settled, a transaction number 733, a two-dimensional code 734 that symbolizes the transaction number and transaction information, and a purchased product. A product name 735, a product price 737, a subtotal amount 739, a tax amount 740, a total amount 741 and the like are displayed. A customer who carries the mobile terminal 7 can check the contents by browsing the electronic receipt information displayed on the display unit 73 of the mobile terminal 7.

In addition, the display unit 73 displays watermark characters 743 of “electronic receipt” as background information. Although the background information including the watermark character 743 is displayed on the display unit 73, it is not printed on a normal receipt printed and issued by the POS terminal 1. The watermark character 743 does not interfere with the display of the electronic receipt information displayed on the display unit 73. However, for example, when the display of the display unit 73 is copied to create a paper receipt, the copy is performed. The watermark letters 743 of the “electronic receipt” can be clearly recognized on the receipt made of paper.

Therefore, when a paper receipt is created by copying the display on the display unit 73, the paper receipt is not the one issued from the POS terminal 1 but the electronic receipt information is copied due to the presence of the watermark character 743. It turns out to be a thing. That is, it is possible to identify the illegally created paper receipt by copying the display on the display unit 73. Further, since the watermark character 743 of “electronic receipt” can be recognized lightly as the background information displayed on the display unit 73, there is also an effect of suppressing fraud.

As described above, since the watermark character 743 can be set arbitrarily, other characters other than the character “electronic receipt” for the purpose of preventing fraud may be used as the watermark character.

On the other hand, if it is determined in step S82 that the return flag "1" is included (Yes in step S82), the control unit 400 reads the electronic receipt data of the corresponding member code and the corresponding date and time from the electronic receipt data storage unit 442. Read out. Then, the control unit 400 (electronic receipt data generation unit 403) can recognize the product whose return flag is "1" by adding a mark indicating that the product has been returned on the display unit of the mobile terminal 7. The electronic receipt information is generated (step S84). In the embodiment, the mark is strike-through information, and the control unit 400 generates electronic receipt information by adding strike-through information to the product information of the returned product. Then, the control unit 400 executes the process of step S85.

FIG. 13 shows an example of the electronic receipt information displayed on the display unit 73 of the mobile terminal 7 that has received the electronic receipt information generated in step S84. 13, in addition to the display items described in FIG. 12, a strikethrough 742 is displayed in the product information of the returned product. In the example of FIG. 13, a strike-through line 742 is displayed in the product information of the product B. The customer who sees this display can visually confirm that the merchandise B has been returned. As the mark indicating that the product has been returned, in addition to the strikethrough, the color of the product information of the returned product may be changed, shaded, or a mark indicating that the product has been returned may be displayed.

In addition, the subtotal amount, the tax amount, and the total amount of the electronic receipt information generated in step S84 are changed to the amounts changed in step S78 due to the effect of the return processing. In the embodiment, the subtotal amount 739 is displayed after being changed from 300 yen to 100 yen. Further, the tax amount 740 is changed and displayed from 15 yen to 5 yen. Further, the total amount of money 741 is changed from 300 yen to 100 yen and displayed.

In such an embodiment, the electronic receipt management server 4 adds and sends the information regarding the returned goods processing to the portable terminal 7 carried by the customer, and therefore the customer executes the returned goods processing by displaying the portable terminal 7. You can manage what you have done.

In addition, in the embodiment, since the subtotal amount, the tax amount, and the total amount after the return processing is newly calculated to generate new electronic receipt information and the new electronic receipt information is transmitted to the mobile terminal 7, after the return processing is performed by the display of the mobile terminal 7. You can check the subtotal amount, tax amount, and total amount.

Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, replacements, changes, and combinations can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and the scope equivalent thereto.

For example, in the above embodiment, the code reading unit 15 is used to input the membership code and the like, but the present invention is not limited to this, and other methods may be used to input the membership code and the like. Specifically, the POS terminal 1 and the mobile terminal 7 are provided with a short-distance wireless communication unit such as NFC (Near Field Communication) or Bluetooth (registered trademark) so that the member code and the like can be transmitted and received by the short-distance wireless communication. May be In this case, the mobile terminal 7 holds the membership code and the like in the storage unit 75, an IC tag (not shown), and the like.

Further, in the above embodiment, the POS terminal 1 inputs the membership code or the like from the mobile terminal 7, but the present invention is not limited to this, and a medium such as an IC card or a magnetic card capable of holding the membership code (member You may input from the card. When an IC card is used, the POS terminal 1 has a reading/writing unit such as an IC card reader/writer. When a magnetic card is used, the POS terminal 1 is equipped with a magnetic card card reader/card writer or the like.

Further, in the above-described embodiment, the electronic receipt server 3 is provided in the head office P2, but the present invention is not limited to this, and the electronic receipt server 3 for the store may be provided in the store P1. In this case, the POS terminal 1 outputs the electronic receipt data to the electronic receipt server 3 connected to the in-store network N1 of the own store, and the electronic receipt server 3 manages the electronic receipt via the in-store network N1 and the network N2. The electronic receipt data is transmitted to the server 4.

In the above embodiment, the electronic receipt data generated by the POS terminal 1 is output to the electronic receipt management server 4 via the electronic receipt server 3, but the present invention is not limited to this. The electronic receipt data may be directly output to the electronic receipt management server 4 by accessing the electronic receipt management server 4 via.

Further, in the above-described embodiment, the mobile terminal 7 is configured to receive the electronic receipt information from the electronic receipt management server 4, but the invention is not limited to this, and the electronic receipt information may be directly received from the POS terminal 1. In this case, the POS terminal 1 converts the generated electronic receipt data into electronic receipt information and outputs the electronic receipt data to the portable terminal 7 connected via the in-store network N1 or the short-range wireless communication unit (not shown).

Further, in the above embodiment, the product data file is stored in the POS terminal 1, but the present invention is not limited to this. The store server 2 may store the product data file so that the POS terminal 1 can refer to it.

Further, in the above embodiment, based on the stored electronic receipt data, the new electronic receipt information is generated that makes it possible to visually recognize that the merchandise information of the merchandise that has undergone the merchandise return processing has been returned, but the electronic receipt information has already been generated. If the electronic receipt information has been returned, it may be possible to change the electronic receipt information that has already been generated so that it can be visually recognized that the product information of the product that has been returned.

Further, in the present embodiment, a new total amount of money is calculated from the total amount of money information of the transaction and the price of the returned merchandise, and the calculated new total amount of money information is processed to be recognizable. It is not an indispensable requirement to calculate and to process the new total amount information so that it can be recognized.

The program executed by the electronic receipt management server 4 of the embodiment is a file in an installable format or an executable format, and is a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like. Provided on a computer-readable recording medium.

The program executed by the electronic receipt management server 4 of the embodiment may be stored in a computer connected to a network such as the Internet and may be provided by being downloaded via the network. Further, the program executed by the electronic receipt management server 4 of the embodiment may be provided or distributed via a network such as the Internet.

The program executed by the electronic receipt management server 4 of the embodiment may be incorporated in the ROM 42 or the like in advance and provided.

1 POS Terminal 3 Electronic Receipt Server 4 Electronic Receipt Management Server 7 Mobile Terminal 400 Control Unit 401 Electronic Receipt Data Receiving Means 402 Returned Goods Data Receiving Means 403 Electronic Receipt Information Generating Means 404 Electronic Receipt Information Sending Means 405 Electronic Receipt Data Storage Means 431 Returned Goods Data Part 442 Electronic receipt data storage part 442m Returned goods flag part

JP, 2011-90375, A

Embodiments of the present invention relate to an electronic receipt management server, a program, and an electronic receipt management method .

An object of the present invention is to solve is to manage that executes the return processing, the customer of the mobile terminal, returns processing to the fact can transmit the electronic receipt data can be visually recognized is the electronic receipt management server, program , And an electronic receipt management method .

The electronic receipt management server according to the embodiment includes a data managing unit, a return data receiving unit, an electronic receipt data updating unit, and an electronic receipt data transmitting unit. The data management means stores electronic receipt data obtained by converting receipt data generated for each transaction of a product into a predetermined data format and electronic receipt data specifying information for specifying the electronic receipt data in association with each other in the storage means. .. The returned goods data receiving means receives returned goods data including the electronic receipt data specifying information and returned goods specifying information for specifying the returned goods. The electronic receipt data updating means, when the return data receiving means receives the return data, specifies the total amount of the electronic receipt data specified by the electronic receipt data specifying information by the returned product specifying information. The price of the returned merchandise is updated to a new total price. The electronic receipt data transmitting means displays the electronic receipt data updated by the electronic receipt data updating means when the inquiry of the electronic receipt based on the electronic receipt data specifying information is received from the terminal. Send to.

The program of the embodiment causes the computer of the electronic receipt management server to function as a data managing unit, a return data receiving unit, an electronic receipt data updating unit, and an electronic receipt data transmitting unit. The data management means stores electronic receipt data obtained by converting receipt data generated for each transaction of a product into a predetermined data format and electronic receipt data specifying information for specifying the electronic receipt data in association with each other in the storage means. .. The returned goods data management means receives returned goods data including the electronic receipt data identification information and returned goods identification information that identifies the returned merchandise. The electronic receipt data updating means, when the return data receiving means receives the return data, specifies the total amount of the electronic receipt data specified by the electronic receipt data specifying information by the returned product specifying information. The price of the returned merchandise is updated to a new total price. The electronic receipt data transmitting means displays the electronic receipt data updated by the electronic receipt data updating means when the inquiry of the electronic receipt based on the electronic receipt data specifying information is received from the terminal. Send to.

Claims (6)

An electronic receipt data receiving means for receiving electronic receipt data including product information of products traded by the product sales data processing device,
A merchandise sales data processing device that receives merchandise identification information that identifies merchandise for which a merchandise return processing has been executed, and electronic receipt data identification information that identifies the electronic receipt data including the merchandise identification information;
Based on the electronic receipt data received by the electronic receipt data receiving means and the product identification information and the electronic receipt data identification information received by the returned goods data receiving means, an operator can visually recognize the returned goods. Electronic receipt information generation means for generating various electronic receipt information,
An electronic receipt information transmitting means for transmitting the electronic receipt information generated by the electronic receipt data generating means to a mobile terminal;
Information processing device equipped with. The electronic receipt data identification information is member identification information for identifying a member of the received electronic receipt data,
The electronic receipt information generating means generates the electronic receipt information based on the electronic receipt data specified based on the member specifying information,
The information processing apparatus according to claim 1. Further comprising electronic receipt data storage means for storing the electronic receipt data received by the electronic receipt data receiving means in association with the electronic receipt data specifying information,
The electronic receipt data storage means indicates, based on the product identification information, that the electronic receipt data stored by the electronic receipt data storage means is returned to the product information of the product for which the return processing has been performed. Add information,
The electronic receipt data generation means generates the electronic receipt information based on the added return information.
The information processing apparatus according to claim 1. The return information is a strike-through line visible to the operator,
The information processing apparatus according to claim 1. The electronic receipt data generation means, the new total amount information calculated from the total price information of the transaction included in the product information received by the electronic receipt data receiving means and the price of the returned goods Generating the electronic receipt information that is visible to the operator,
The information processing apparatus according to claim 1. Computer,
An electronic receipt data receiving means for receiving electronic receipt data including product information of products traded by the product sales data processing device,
A merchandise sales data processing device that receives merchandise identification information that identifies merchandise for which a merchandise return processing has been executed, and electronic receipt data identification information that identifies the electronic receipt data including the merchandise identification information;
Based on the electronic receipt data received by the electronic receipt data receiving means and the product identification information and the electronic receipt data identification information received by the returned goods data receiving means, an operator can visually recognize the returned goods. Electronic receipt information generation means for generating various electronic receipt information,
An electronic receipt information transmitting means for transmitting the electronic receipt information generated by the electronic receipt data generating means to a mobile terminal;
A program to make it work.

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