JP2020107245A - Portable terminal, display method, and program - Google Patents

Abstract

To provide a method which allows a user to easily know information of a status of a target communication apparatus.SOLUTION: The present invention is directed to a portable terminal 15 for analyzing and displaying status information of a communication apparatus based on a display pattern emitted by one or a plurality of light emitting means of the communication apparatus. The portable terminal comprises: a storage unit 44; an input detecting unit 41 for receiving user information; an imaging unit 42 for notifying the storage unit of first imaging information obtained by converting an image obtained by imaging the communication apparatus into data and second imaging information obtained by converting an image obtained by imaging the display pattern emitted by the light emitting means of the communication apparatus for a predetermined period of time into data; a control unit 43 for notifying a determining unit of the fact that the communication apparatus can be specified based on the first imaging information; the determining unit 45 for determining the status information of the communication apparatus based on the display pattern with reference to a status management table stored in the storage unit based on the second imaging information to notify a display unit of the determined status information; and the display unit 46 for displaying the status information of the communication apparatus based on the notification of the determining unit.SELECTED DRAWING: Figure 4

Description

The present invention relates to a method, a terminal device and a program for obtaining and displaying status information of a communication device.

In recent years, a communication device is equipped with a display component for external display so that a user can grasp an operation status (hereinafter, also referred to as status information) during initialization, standby, and when a failure occurs. Examples of the display component include a light emitting diode (LED) and a liquid crystal monitor. The communication device includes the display component, and can provide the status information in a form in which the user can visually recognize the operation status of the communication device at present. However, except for expensive communication devices, the communication devices that allow the user to visually recognize the status at that time are limited by the characters. Many communication devices employ LED components as display components that provide status information to users at low cost.

Here, when the communication device including these LED components conveys information about the operation status of the device itself to the user via the LED components, the number of LEDs, the coloring, and the lighting pattern (such as the blinking cycle), and It is necessary to associate these combinations (hereinafter also referred to as LED display patterns) with the operation status in advance. Then, the user recognizes the combination and knows the operation status of the communication device.

However, it is difficult for the user to memorize the correspondence between the large number of status information included in the communication device and the large number of LED display patterns one by one. Further, it is not convenient for the user to recognize the status information while comparing a large number of LED display patterns with a manual or the like.

Therefore, for example, in the information management system described in Patent Document 1, the management terminal sends management information (fault information, setting information, etc.) of the device to the output unit of the information processing device based on a light emission signal having a blinking pattern. Discloses a terminal that acquires the management information by using the light receiving unit of.

JP, 2017-033486, A

However, in the information management system described in Patent Document 1, the user cannot know the management information of the information processing device without using a dedicated management terminal.

Further, when the information processing device becomes a device of a different type, it is necessary to change the management terminal each time, and there is a problem in the cost of the device and the convenience of the user.

The present invention has been made to solve the above problems, and an object of the present invention is to provide a method and the like by which a user can easily know the status information of a target communication device.

In order to solve the above problems, a mobile terminal according to an aspect of the present invention is a mobile terminal that analyzes and displays status information of a communication device based on a display pattern emitted by one or a plurality of light emitting units included in the communication device. A terminal, a storage unit, an input detection unit that receives user information, a photographing unit that photographs the communication device, and first imaging information in which an image of the communication device is converted into data, and the communication device are provided. The communication unit can be identified from the first image capturing information, and the image capturing unit that notifies the storage unit of the second image capturing information in which the display pattern emitted by the light emitting unit has been captured for a predetermined time is converted into data. In this case, the status of the communication device is determined based on the display pattern by referring to the status management table (described later) stored in the storage unit based on the second imaging information and the control unit notifying the determination unit. A determination unit that determines information and notifies the determined status information to the display unit, and a display unit that displays the status information of the communication device based on the notification of the determination unit.

According to this, the mobile terminal can refer to the status management table based on the display pattern emitted by the light emitting means included in the communication device, determine the status information, and display the status information of the communication device on the mobile terminal. .. This allows the user to easily know the status information of the communication device.

The control unit may instruct the display unit to allow the user to input the information for identifying the communication device when the communication device cannot be identified from the first imaging information.

According to this, even if the mobile terminal cannot specify the communication device, the mobile terminal can specify the communication device by acquiring the information specifying the communication device from the user.

Further, the second image pickup information may include display patterns of the respective three color light emitting means.

According to this, the mobile terminal acquires a plurality of status states in the communication device by the display pattern (lighting/extinguishing or blinking cycle) emitted by the light emitting means of the communication device (for example, light emission of three different LEDs). can do.

Further, the mobile terminal includes a notification unit, attempts wireless connection with the communication device, notifies the communication device to transmit the log data stored in the communication device when the connection is completed, and communicates with the communication device. An acquisition unit that acquires log data stored in the communication device from the device and creates a log file may be further provided.

According to this, even if the user cannot eliminate the failure that occurred in the communication device, the mobile terminal can send the log file to the product support window of the manufacturer, for example, based on the created log file. You can also get smooth support.

A display method in which a mobile terminal determines and displays status information of the communication device based on a display pattern emitted by one or a plurality of light emitting means included in the communication device, the input step of receiving user information, and the communication device. And a second imaging in which an image captured by the communication device is converted into data, and a display pattern emitted by a light emitting means included in the communication device is captured for a predetermined time. Based on the second imaging information, a shooting step of notifying the storage unit of the information and a control step of notifying the determination unit of the communication device when the communication device can be identified from the first imaging information; Based on the notification of the determination unit and the determination step of determining the status information of the communication device based on the display pattern and notifying the display unit of the determined status information by referring to the status management table stored in A display step of displaying status information of the communication device.

According to this, the same effect as that of the mobile terminal can be obtained.

A program according to one aspect of the present invention is a program for causing a computer to execute the above display method.

According to this, the same effect as that of the mobile terminal can be obtained.

With the mobile terminal and the like according to the present invention, the user can easily know the status information of the target communication device.

FIG. 1 is an overall view of a communication system according to an embodiment of the present invention. FIG. 2 is a hardware configuration diagram of the mobile terminal and the communication device according to the embodiment of the present invention. FIG. 3 is an explanatory diagram for acquiring status information of the communication device using the mobile terminal according to the embodiment of the present invention. FIG. 4 is a functional block diagram of the mobile terminal according to the embodiment of the present invention. FIG. 5 is an operation flow diagram of the mobile terminal when the user acquires status information of the communication terminal in the communication system according to the exemplary embodiment of the present invention. FIG. 6 is a table showing an example of a status management table in which status information and LED display patterns provided in the mobile terminal according to the embodiment of the present invention are associated with each other.

Hereinafter, embodiments will be specifically described with reference to the drawings.

Numerical values, constituent elements, arrangement positions of constituent elements, and the like shown in the following embodiments are examples, and various modifications and changes can be made within the scope of the invention.

(Embodiment)
FIG. 1 is an overall view of a communication system according to an embodiment of the present invention.

As shown in FIG. 1, the communication system 100 includes a communication device 1, a communication terminal 2, a mobile terminal 15, a device 10, a network 5, and a communication link 7.

The communication system 100 is a communication system capable of relaying between the communication terminal 2 and the device 10 by the communication device 1 via the network 5 and mutual data communication via the communication link 7.

The communication device 1 is a device that relays communication between the communication terminal 2 and the device 10 capable of wireless communication, and is, for example, a wireless access point.

For example, when the communication device 1 receives an IP (Internet Protocol) packet directed to the device 10 from the communication terminal 2, the communication device 1 acquires the destination address (the address of the device 10) included in the IP packet and sends the destination address to the destination address. The IP packet is transferred through the communication link 7. The communication device 1 notifies the status of the device itself to the outside through a light emitting means such as an LED. One or a plurality of light emitting means are provided, and a plurality of status states are notified by a display pattern (lighting/extinguishing or blinking cycle) emitted by the light emitting means. The light emitting means is not limited to the LED, and may be a light bulb, fluorescent light emission, electroluminescence, a laser, or the like, but in the following description, the LED is taken as an example. Also, the communication means may have one or a plurality of light emitting means, but it is desirable that a plurality of light emitting means can easily represent a plurality of types of status, and different light emitting colors such as three colors of red, blue and green. It is more desirable to combine the above from the viewpoint of distinctiveness. The following description will be made on the assumption that the communication device 1 includes LEDs of three different emission colors.

The communication terminal 2 is, for example, a server, a PC (Personal Computer), a tablet terminal, a smartphone terminal, or the like. The communication terminal 2 mutually communicates with the communication device 1 and further the device 10 via the network 5.

The device 10 is a communication device that is wirelessly connected to the communication device 1 via the communication link 7 and is capable of wireless communication. The device 10 is, for example, a PC, a tablet terminal, a smartphone terminal, or the like that includes a wireless communication interface.

The mobile terminal 15 is a notebook PC, a tablet terminal, a smartphone terminal or the like having a camera function. The mobile terminal 15 takes a picture of the LED display pattern emitted by the LED included in the communication device 1 as a moving image, for example, with a camera included in the device. The mobile terminal 15 also includes an application (hereinafter, also referred to as a status information analysis tool or simply a support tool) that analyzes status information of the communication device 1 using a moving image captured by a camera. The mobile terminal 15 also includes a wireless interface that conforms to the IEEE 802.11a, b, g, n, ac standards and the like.

Here, the status information analysis tool (not shown) is an application that operates on a specific OS (Operation System) in the mobile terminal 15, such as Windows (registered trademark) and Android (registered trademark).

The status information analysis tool refers to a table (status management table), which is provided in a storage unit 44 of FIG. 3 to be described later and in which LED display patterns emitted by a plurality of LEDs of the communication device 1 are associated with status information, and Information captured by the LED display pattern of the communication device 1 captured by the camera included in the device is analyzed. The status management table will be described in detail later in FIG.

In addition, the status information analysis tool is a server that manages the application that is accessible on the Internet via a communication unit (for example, a wireless LAN) included in the mobile terminal 15 (for example, a download site for supporting products provided by the manufacturer). It is possible to add and update programs and tables, etc. The status information analysis tool is configured by each function of the mobile terminal 15 described later.

The network 5 is a wired LAN or the like conforming to the IEEE802.3 standard or the like. The network 5 may be a wireless LAN that conforms to the IEEE 802.11a, b, g, n, ac standard or the like.

The communication link 7 is a connection by wireless communication conforming to the IEEE 802.11a, b, g, n, ac standard or the like. Although the communication link 7 is described as wireless communication in the embodiments of the present invention, wired communication conforming to the IEEE802.3 standard, short-range wireless communication such as Bluetooth (registered trademark), and wired cable are used. Wired communication (for example, USB, serial communication) using various input/output interfaces connected by the above may be used.

The communication device 1, the communication terminal 2, and the mobile terminal 15 in the above-described embodiment of the present invention are each described as an example including one communication interface in the embodiment of the present invention. It is also applicable to the case where different communication interfaces are provided.

FIG. 2 is a hardware configuration diagram of the mobile terminal 15 according to the embodiment of the present invention.

As shown in FIG. 2, these devices include a CPU 20, a ROM (Read Only Memory) 21, a RAM (Random Access Memory) 22, a storage device 23, a WNIC (Wireless Network Interface Card) 24, and a NIC (Network Interface Card) 25. An input/output IF 26, a camera device 27, a display device 28, an internal bus 29 and the like are provided.

The CPU 20 is a processor that executes the control program stored in the ROM 21.

The ROM 21 is a read-only storage area that holds a control program and the like.

The RAM 22 is a storage area used as a work area when the CPU 20 executes the control program.

The storage device 23 is a storage area that stores a control program, control information, device information, authentication information, or the like.

The WNIC 24 has a wireless communication interface for performing wireless communication. For example, it is a wireless LAN communication interface conforming to the IEEE 802.11a, b, g, n, ac standards and the like.

Further, the WNIC 24 may be, for example, a third-generation mobile communication system (3G), a fourth-generation mobile communication system (4G), which are communication standards for mobile phones.

The NIC 25 has a wired communication interface for performing wired communication. For example, a wired LAN communication interface conforming to the IEEE802.3 standard or the like. The NIC 25 is not essential.

The input/output IF 26 is a wired communication (for example, USB, serial communication) interface using various input/output interfaces connected by a wired cable.

The camera device 27 is a device that is arranged on the front surface or the back surface of the device itself and can capture a still image, a moving image, and the like. Further, the camera device 27 performs an image pickup process in accordance with a command from an application that operates on a specific OS.

The display device 28 is a display device for providing the user with information variously processed by the CPU 20 and the like (for example, a liquid crystal display). It is desirable that the display device 28 is provided with a touch panel (not shown) that detects an input from the user in an overlapped manner.

The internal bus 29 is a bus for electrically connecting the CPU 20, ROM 21, RAM 22, storage device 23, WNIC 24, NIC 25, input/output IF 26, camera device 27, and display device 28 to exchange signals.

FIG. 3 is an explanatory diagram in which, using the status information analysis tool of the mobile terminal 15 according to the embodiment of the present invention, an LED display pattern emitted by an LED included in the communication device 1 is photographed by a camera included in the device itself. is there.

As shown in FIG. 3, when the user wants to know the status information of the communication device 1, when the status information analysis tool included in the mobile terminal 15 is activated, the screen becomes the camera photographing screen. Then, the user uses the camera device 27 provided in the mobile terminal 15 to shoot so that the three LEDs of the LED 31, LED 32, and LED 33 (hereinafter, also referred to as device LED) of the communication device 1 are within the shooting range. The image is displayed on the screen 35 of the display device 28 provided in the mobile terminal 15. Then, the device LED of the communication device 1 is continuously photographed for a predetermined time, and the LED display pattern is recognized.

FIG. 4 is a functional block diagram of the mobile terminal 15 according to the embodiment of the present invention.

The mobile terminal 15 shown in FIG. 4 includes an input detection unit 41, a photographing unit 42, a control unit 43, a storage unit 44, a determination unit 45, a display unit 46, an acquisition unit 47, a notification unit 48, and the like.

The input detection unit 41 determines whether or not the user has activated a support tool (status information analysis tool) provided in the own device. Specifically, for example, it is whether or not it is detected that the user has pressed an icon (not shown) for starting the support tool by the touch panel provided so as to overlap the display device 28 of the mobile terminal 15. When the input detection unit 41 receives a command for starting the status information analysis tool from the user, the input detection unit 41 notifies the imaging unit 42 and the control unit 43 to that effect.

Further, as will be described later, the input detection unit 41 displays the fact to the user on the display unit 46 in a predetermined case so that the user can input information for specifying the communication device 1.

Furthermore, the input detection unit 41 connects from the user to the address displayed on the screen 35 of the mobile terminal 15 by the display unit 46 (a URL of a support window provided by the manufacturer of the communication device 1, which will be described later). Determine whether a request has been received. When receiving the connection request, the input detection unit 41 notifies the notification unit 48 of that fact. Here, it is desirable to secure a certain time (for example, 5 minutes) for the reception time for the connection request to the address displayed by the user. That is, it is possible to assume a situation in which the user recognizes the details of the failure and takes measures to eliminate the failure state of the communication device 1.

The input detection unit 41 receives an input from the user indicating that the failure has been resolved (for example, pressing the “elimination button” displayed on the display unit 46 by the support tool), or an input indicating that the failure has not been resolved (eg, The “unsolved button” displayed on the display unit 46 by the support tool is pressed).

The input detection unit 41 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, the input/output IF, the display device 28, and the like.

The image capturing unit 42 uses the camera device 27 of FIG. 2 to capture the image of the communication device 1 for which the user wants to obtain the status information, and temporarily or continuously captures information (referred to as image capturing information 1 or first image capturing information). ) Is converted into data and is notified to the storage unit 44 one by one.

Further, the photographing unit 42 photographs at least the device LED included in the communication device 1. Specifically, the image capturing unit 42 captures an image for a predetermined time by the user so that the LED 31, LED 32, and LED 33 of the communication device 1 are displayed on the screen 35 of the mobile terminal 15. The lighting and blinking information (referred to as imaging information 2 or second imaging information) is converted into data and notified to the storage unit 44 one by one. Here, the conversion of the imaging information (including both the imaging information 1 and the imaging information 2) captured by the imaging unit 42 into data means, for example, conversion into a digital signal, conversion into video or image data, and information by image recognition. Software (for example, OS or status) that operates the imaging information on the hardware such as the CPU 20 of the mobile terminal 15 by conversion using an acquisition technology (for example, a reading technology such as a barcode or a QR code (registered trademark)). It is to process into data that can be handled by information analysis tools).

The image capturing unit 42 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, the camera device 27, and the like.

The control unit 43 determines whether or not the communication device 1 can be specified from the imaging information 1 stored in the storage unit 44. When the communication device 1 can be specified from the imaging information 1 (for example, the model of the communication device 1 is specified), the control unit 43 notifies the determination unit to that effect. On the other hand, when the control unit 43 cannot specify the information, the control unit 43 notifies the input detection unit 41 to that effect. Here, various methods can be considered to specify the communication device 1 from the imaging information 1. For example, when the imaging information 1 includes the device type as a character image, or when a barcode or a QR code (registered trademark) that identifies a communication device is included in the imaging information 1, the control unit 43 converts the data into data. The model of the communication device 1 can be obtained from the code by. It is also possible that the model of the communication device 1 can be acquired from the external shape of the device obtained from the imaging information 1 or the information on the arrangement of each part such as the LED in the housing.

The control unit 43 counts the time from the start of shooting by the shooting unit 42 and determines whether a predetermined time has passed. When the predetermined time has elapsed, the control unit 43 notifies the determination unit 45 to that effect. Note that the predetermined time may be a time that allows the determination unit 45 to determine the status information by the lighting and blinking cycle of the device LED (for example, 1 second to 10 seconds).

The control unit 43 notifies the display unit 46 of the Q&A of the failure content corresponding to the communication device 1 stored in the storage unit 44 and the address (URL or the like) addressed to the product support window.

The control unit 43 receives notification from the input detection unit 41 of an input indicating that the failure has been resolved and an input indicating that the failure has not been resolved. Then, the control unit 43 determines whether or not the failure has been resolved by the user.

The control unit 43 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, and the like.

The storage unit 44 temporarily stores various setting information of the mobile terminal 15 and data at the time of information processing in the terminal.

The storage unit 44 stores a status management table in which a model and status information are associated with various products (for example, the communication device 1) for which the user wants to obtain status information. The storage unit 44 also stores related information corresponding to various products. The related information mentioned here is, for example, Q&A of the failure content corresponding to the product, URL information including an address for accessing the support window of the manufacturer of the product via the network, and the like.

The storage unit 44 stores the image pickup information 1 and the image pickup information 2 notified from the image pickup unit 42.

The storage unit 44 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, and the like.

The determination unit 45 refers to the status management table 600 stored in the storage unit 44 based on the imaging information 2 stored in the storage unit 44, and based on the LED display pattern emitted by the device LED of the communication device 1. The status information is determined, and the determined status information (for example, firmware update in progress) is notified to the display unit 46.

Further, the determination unit 45 determines whether or not the status information belongs to the failure content. When the determination unit 45 determines that the information belongs to the failure content, the determination unit 45 notifies the control unit 43.

The determination unit 45 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, and the like.

The display unit 46 inquires of the user about the model of the communication device 1. More specifically, when the model of the communication device 1 cannot be acquired from the imaging information 1, the display unit 46 receives the notification from the input detection unit 41 and displays a part of the support tool on the screen 35 of the mobile terminal 15. Then, the user is inquired to input the model of the communication device 1.

The display unit 46 displays the status information of the communication device 1 on the screen 35 of the mobile terminal 15 based on the notification of the determination unit 45.

Further, the display unit 46 displays the address addressed to the product support window corresponding to the communication device 1 notified by the determination unit 45 on the screen 35 of the mobile terminal 15.

The display unit 46 displays the address addressed to the product support window corresponding to the communication device 1 on the screen 35 of the mobile terminal 15 based on the notification from the control unit 43.

The display unit 46 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, the display device 28, and the like.

The acquisition unit 47 acquires the log data stored in the communication device 1 from the communication device 1 via wireless communication and creates a log file. The acquisition unit 47 may store the log file in the external memory from the input/output I/F 26 provided in the mobile terminal 15 for the user to use, or through the notification unit 48 to an external network (for example, the Internet) and a network. It may be possible to notify the outside by connecting. For example, the notification unit 48 may be capable of transmitting the log file to an address addressed to the product support window via the external network, or may be transmitted to a specific server on the external net network.

The acquisition unit 47 connects to an external network through the notification unit 48 to access a specific external server (for example, a server including a download site for support of products provided by the manufacturer) and relates to the communication device 1. The latest software can be downloaded and acquired, or the status information analysis tool and the status management table 600 can be updated to the latest version.

The acquisition unit 47 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, and the like.

The notification unit 48 attempts wireless connection to perform wireless communication with the communication device 1 and determines whether the wireless connection with the communication device 1 is completed. When the notification unit 48 completes the wireless connection with the communication device 1, the notification unit 48 notifies the communication device 1 to transmit the log data stored in the communication device 1.

Upon receiving the notification from the acquisition unit 47, the notification unit 48 accesses an external specific server via the external network.

The notification unit 48 is realized by the CPU 20, the ROM 21, the RAM 22, the storage device 23, the WNIC 24, and the like.

Next, FIG. 5 will be described step by step in the operation flow of the mobile terminal 15 according to the embodiment of the present invention.

FIG. 5 describes an operation when the mobile terminal 15 according to the embodiment of the present invention analyzes the light emission pattern of the LED of the communication device 1 and notifies the user of the status information of the device. As an example, when the communication terminal 2 is performing wireless communication with the device 10 via the communication device 1 via the network 5, it is assumed that the device LED of the communication device 1 emits some light. To do.

In step S51, the input detection unit 41 determines whether or not the user has activated the support tool (status information analysis tool) provided in the own device. When the input detection unit 41 determines that the command for activation has been received from the user, the input detection unit 41 notifies the image capturing unit 42 and the control unit 43 to that effect, and transitions to step S52 (Yes in step S51). On the other hand, if the instruction has not been received, step S51 is repeatedly waited (No in step S51).

In step S52, the image capturing unit 42 uses the camera device 27 of FIG. 2 to start capturing an image of the communication device 1 for which the user wants to obtain status information, and temporarily or continuously converts the image capturing information 1 into data. Notify the storage unit 44.

In step S53, the control unit 43 determines whether or not the communication device 1 can be specified from the imaging information 1 stored in the storage unit 44 based on the notification of step S51. When the control unit 43 can specify the communication device 1 from the imaging information 1 (for example, specifies the model of the communication device 1), the control unit 43 transitions to step S55 (Yes in step S53). On the other hand, when it cannot be specified, the fact is notified to the input detection unit 41 and the process proceeds to step S54 (Yes in step S53).

In step S54, the input detection unit 41 instructs the display unit 46 to input the information for identifying the communication device 1 to the user, and in response to this, the display unit 46 inputs the model of the communication device 1 to the user. Urge you to. Then, the user uses the input detection unit 41 to input information identifying the communication device 1, such as the model of the communication device 1. Thus, even if the model cannot be specified from the imaging information 1, the model of the communication device 1 is specified by the input from the user.

Next, in step S55, the photographing unit 42 photographs at least the device LED provided in the communication device 1. The image capturing unit 42 captures an image of the LED 31, LED 32, and LED 33 of the communication device 1 displayed on the screen 35 of the mobile terminal 15 by a user's operation, and captures an image of lighting and blinking of each LED during a predetermined time. The information 2 is converted into data and notified to the storage unit 44 one by one.

In step S56, the control unit 43 counts the time since the image capturing unit 42 started image capturing (step S55), and determines whether or not a predetermined time has elapsed (Yes in step S56). When the predetermined time has elapsed, the control unit 43 transitions to step S57. On the other hand, when the predetermined time has not elapsed, step S56 is repeated (No in step S56).

In step S57, the determination unit 45 refers to the status management table 600 stored in the storage unit 44 based on the imaging information 2 stored in the storage unit 44 in step S55, and causes the device LED of the communication device 1 to emit light. The displayed status information is determined and the display section 46 is notified of this.

In step S58, the display unit 46 displays the status information (status information 67 of FIG. 6 described later) of the communication device 1 on the screen 35 of the mobile terminal 15 based on the notification of the determination unit 45, and then in step S501. Transition.

In step S501, the determination unit 45 determines whether the status information belongs to the failure content. When the determination unit 45 determines that the information belongs to the failure content, the determination unit 45 notifies the control unit 43 and transitions to step S502 (Yes in step S501). On the other hand, if it is determined that the information does not belong to the failure content, the process ends (No in step S501).

In step S502, the control unit 43 notifies the display unit 46 of the Q&A of the failure content corresponding to the communication device 1 stored in the storage unit 44 and the address addressed to the product support window. Then, the display unit 46 displays the Q&A and the address on the screen 35 of the mobile terminal 15.

In step S503, the control unit 43 determines whether the fault has been resolved by the user. More specifically, the control unit 43 inputs from the input detection unit 41 that the failure has been resolved by the user (for example, by pressing the “elimination button” displayed on the display unit 46 by the support tool), or Based on the notification from the input detection unit 41, it is determined whether or not there is an input indicating that the failure is not resolved (for example, pressing the “unresolved button” displayed on the display unit 46 by the support tool). When the control unit 43 determines that the fault has been resolved by the user, the control unit 43 ends the process (Yes in step S503). On the other hand, when it is determined that the failure has not been resolved, the process proceeds to step S504 (No in step S503).

In step S504, the input detection unit 41 determines whether or not a connection request has been received from the user for the address addressed to the product support window displayed on the screen 35 of the mobile terminal 15 by the display unit 46. When the input detection unit 41 receives the connection request, the input detection unit 41 notifies the notification unit 48 and transitions to step S505 (Yes in step S504). On the other hand, if the connection request has not been received, the process ends (step S504 No).

In step S505, the communication unit 48 connects to the address addressed to the product support window via the network, and the acquisition unit 47 via the communication unit 48 displays information displayed by connecting to the address destination (for example, , The information described on the support download site of the product provided by the manufacturer) is notified to the display unit 46. As a result, even if the user of the communication device 1 cannot handle the failure by itself, it is possible to immediately utilize the support of the manufacturer to reach the solution.

In step S506, the notification unit 48 attempts wireless connection to perform wireless communication with the communication device 1. Then, the notification unit 48 determines whether the wireless connection with the communication device 1 is completed. When the wireless connection with the communication device 1 is completed, the notification unit 48 notifies the communication device 1 to transmit the log data stored in the communication device 1, and transitions to step S507 (step S506). Yes). On the other hand, when the wireless connection is not completed, step S506 is repeated for a certain period of time to try the wireless connection (No in step S506).

In step S507, the acquisition unit 47 acquires the log data stored in the communication device 1 from the communication device 1 via wireless communication and creates a log file. The log data acquisition process in steps S506 and S507 prepares the log data from the mobile terminal 15 to the support window as described later in case the log data needs to be analyzed as a result of the exchange with the support window of the manufacturer. It allows you to send.

An example of the status management table 600 included in the mobile terminal 15 according to the embodiment of the present invention will be described with reference to FIG.

As shown in FIG. 6, the status management table 600 includes product type 61, type 62, LED 63, LED 64, LED 65, lighting cycle 66, status 67, category 68, URL 69, and the like. In the status management table 600 according to the embodiment of the present invention, the three LEDs of the LED 63, the LED 64, and the LED 65 are assumed and described (the number of LEDs included in the communication device 1), but the target is desired by the user. The number of items may increase or decrease according to the number of LEDs included in the communication device. If no information is stored in each item, “0” may be stored.

The product model 61 stores the model of the target product.

The type 62 stores information indicating what operation the communication device is performing when the status information is notified to the outside by turning on or blinking the device LED. For example, the type 62, when the information is “POWER”, indicates that the operation status is related to the power supply. The type 62 may be, for example, "SETTING" (operation for setting various parameters), "WLAN" (operation related to wireless communication), "READ/WRITE" (operation for reading/reading various data), or the like. ..

The LEDs 63, 64, and 65 (corresponding to device LEDs) store colors emitted by the LEDs, color gradations, and the like. For example, the LED 62 stores “red”, the LED 63 stores “green”, the LED 64 stores “blue”, and the like. Further, numerical values of color gradations such as “233” for the LED 62, “163” for the LED 63, and “38” for the LED 64 may be stored. By using the color gradation in this way, when the device LED of the communication device 1 is photographed by the photographing unit 42 of the mobile terminal 15, the color of the LED is colored depending on the environment of the photographing site (in a bright room, a dark room, etc.). Even when it is not possible to determine clearly, the colors emitted by the three LEDs can be distinguished by the ratio of the gradations of the colors of the three LEDs (comparing the number of gradations of color and brightness).

The blinking period 66 stores a period (for example, a 500 ms period) in which the device LED repeats the same blinking during the photographing for a predetermined time by the photographing unit 42. The blinking cycle 66 stores numerical values such as "0" that is not blinking and "200" that is blinking at a cycle of 200 ms. The lighting cycle 66 is preferably set in advance at the time of factory shipment.

The status 67 stores the status information notified by the device LED based on the target product model. The information stored in the status information is text data (for example, “power ON”).

The category 68 is a flag for distinguishing whether or not the status information notified by the device LED is failure information (error information). Here, this flag stores, for example, the content "1" in which the status information corresponds to the failure information. The determination unit 45 refers to the content of the flag, displays the status information on the display unit 46, and also displays the address of the product support window.

The URL 69 stores the URL including the address of the product support window.

Here, a specific example of the status information described in the status management table 600 of FIG. 6 according to the embodiment of the present invention will be described. For example, when the model of the communication device is “AAA” and the status information described in (1) of the status management table 600 is applied, the determination unit 45 compares the content of the imaging information 2 and If the conditions of the product type “AAA” for the imaging information 1, the “emission color of the LED 1 of the device LED for the imaging information 2 are red, and the lighting cycle is “0: that is, not blinking”, the determination unit 45 determines that the device LED. After recognizing that the type of status notified by is “POWER”, the display unit 46 is notified of the text “power ON” and displayed on the display device 28 of the mobile terminal 15.

As another example, when the model of the communication device is “EEEEE” and the status information described in (4) of the status management table 600 is applied, the determination unit 45 performs a comparison with the content of the imaging information 2. , If the product type “EEEEEE” is set in the imaging information 1, the “emission color is red” of the LED 1 of the device LED and the “emission color is green” of the LED 2 in the imaging information 2 and the lighting cycle “blinks every 200 ms” conditions are satisfied, The determination unit 45 recognizes that the status type is “WLAN”, and then notifies the display unit 46 of the text sentence “the transmission output is abnormally reduced during wireless communication”, and the determination unit 45 further sets the category 68 flag to “ Since it is "1", it is determined as failure information, and "http://xxx.jp//zz" of the URL 69 is displayed on the screen 35 of the mobile terminal 15.

(Modification 1 of the embodiment of the present invention)
In the embodiment of the present invention, steps S501 to S507 shown in FIG. 5 are not always indispensable, and if the user can easily determine the subsequent coping method by displaying the status information of the communication device, these steps can be performed. Steps may not be necessary.

(Modification 2 in the embodiment of the present invention)
In the embodiment of the present invention, the process up to creating the log file in step S507 shown in FIG. 5 has been described as an example. However, if the failure can be solved without the need for the log file, steps S506 and S507 are unnecessary. .. The log file created by these steps may be stored in an external memory from the input/output I/F of the mobile terminal 15 for use by the user, or may be network-connected to an external network through the notification unit 48. Therefore, it may be possible to notify the outside. For example, the notification unit 48 may be able to send the log file to an address addressed to the product support window via an external network, or a specific server on the external net network (a download site for product support provided by the manufacturer). May be sent to a server). By doing this, even if the user has a failure in the communication device 1 and the user is unable to eliminate the failure while referring to the Q&A of the failure content corresponding to the product, the created log is sent to the product support window. You can also send it and get smooth support from the manufacturer.
In addition, when the storage device of the mobile terminal 15 has a small capacity, it may not be possible to store the Q&A of the failure content corresponding to the product. In such a case, the Q&A information provided by the support window will be used.

INDUSTRIAL APPLICABILITY The present invention can be used, for example, when it is desired to easily know the status information of a communication device used by a user by using an LED provided in a mobile terminal.

100 communication system, 1 communication device, 2 communication terminal, 10 device, 15 mobile terminal,
5 network, 7 communication link, 20 CPU, 21 ROM, 22 RAM,
23 storage device, 24 WNIC, 25 NIC, 26 input/output IF, 27 camera device,
28 display device, 29 internal bus, 31, 32, 33 LED, 35 screen, 41 input detection unit,
42 imaging unit, 43 control unit, 44 storage unit, 45 determination unit, 46 display unit, 47 acquisition unit,
48 notification part, 61 product type, 62 type, 63 LED, 64 LED, 65 LED,
66 lighting cycle, 67 status information, 68 categories, 69 URL

Claims (6)

A mobile terminal that analyzes and displays status information of a communication device based on a display pattern emitted by one or a plurality of light emitting means included in the communication device,
Storage part,
An input detection unit that receives user information,
A photographing unit for photographing the communication device,
First imaging information in which an image captured by the communication device is converted into data,
Second image pickup information in which an image obtained by shooting a display pattern emitted by the light emitting means provided in the communication device for a predetermined time is converted into data,
An imaging unit for notifying the storage unit of
The control part,
When the communication device can be identified from the first imaging information, a control unit that notifies the determination unit to that effect,
Based on the second imaging information, the status management table stored in the storage unit is referred to, the status information of the communication device is determined based on the display pattern, and the determined status information is notified to the display unit. A determination unit that
A display unit that displays status information of the communication device based on the notification of the determination unit;
A mobile terminal equipped with. The mobile terminal according to claim 1, wherein the control unit instructs the display unit to prompt a user to input information for identifying the communication device when the communication device cannot be identified from the first imaging information. The mobile terminal according to claim 1, wherein the second imaging information includes a display pattern of each of the three-color light emitting means. A notification unit that attempts wireless connection with the communication device and notifies the communication device to transmit log data stored in the communication device when the connection is completed,
An acquisition unit that acquires log data stored in the communication device from the communication device and creates a log file,
The mobile terminal according to claim 1, further comprising: A display method in which a mobile terminal determines and displays status information of the communication device based on a display pattern emitted by one or a plurality of light emitting means included in the communication device,
An input step for receiving user information,
A photographing step of photographing the communication device,
First imaging information in which an image captured by the communication device is converted into data,
An image capturing step of notifying a storage unit of second image capturing information in which an image obtained by capturing a display pattern emitted by the light emitting means provided in the communication device for a predetermined time is converted into data;
When the communication device can be identified from the first imaging information, a control step of notifying the determination unit to that effect,
Based on the second imaging information, the status management table stored in the storage unit is referred to, the status information of the communication device is determined based on the display pattern, and the determined status information is notified to the display unit. Determination step to
A display step of displaying status information of the communication device based on the notification of the determination unit. A program for causing a computer to execute the display method according to claim 5.