JP2020074132A - Laundry management system, program, and laundry management method - Google Patents

Abstract

To provide a laundry management system, a program, and a laundry management method for enhancing the work efficiency related to usage of a storage.SOLUTION: A laundry management system 1 includes a POS terminal which is registering means for registering a laundry item through an attendant's operation, a shop mobile terminal having selection means for selecting a return method for the laundry item registered by the registering means, and a management device serving as output means for outputting, to a user terminal, the return method selected by the selection means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a cleaning management system, a program, and a cleaning management method.

  Various measures are being taken at the laundry to improve the efficiency of work. For example, a cleaning delivery system including a cleaning bag and a locker unit has been proposed (for example, see Patent Document 1).

JP, 2007-296315, A

  However, the technique disclosed in Patent Document 1 has a problem that the efficiency of the work related to the use of the storage (for example, a locker) is not sufficiently achieved.

  The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique for improving work efficiency regarding the use of a storage.

  In order to solve the above-mentioned problems, a cleaning management system according to one aspect of the present invention is a cleaning management system for a cleaning industry that can be used when returning a cleaning item to a storage box having a plurality of return ports. A registration means for registering a cleaning item, a selecting means for selecting a return method by the storage box for the cleaning item registered by the registration step, and a return means for returning the cleaning item by the storage box selected by the selection section Output means for associating information regarding the number of return ports with information regarding cleaning items that use the storage box at the time of return, and simultaneously outputting a plurality of information for each return date for each information regarding the number of return ports And

  As described above, it is possible to improve the efficiency of work related to the use of the storage.

It is a schematic block diagram of the cleaning system which concerns on embodiment of this invention. It is a functional block diagram of a POS terminal. It is an example of various information stored in the cleaning system. It is an example of various information stored in the cleaning system. It is an example of various information stored in the cleaning system. It is an example of various information stored in the cleaning system. It is an example of various information stored in the cleaning system. It is an example of a confirmation image (image showing a defective portion). It is a flow chart which shows an example of operation at the time of goods custody. It is an example of a membership card screen. It is an example of a slip list screen. It is an example of a slip detail screen (a check slip screen, an electronic check slip). It is a flow chart which shows an example of operation at the time of delivery of goods. It is an example of a slip detail screen (a check slip screen, an electronic check slip). It is a flow chart which shows an example of other operation at the time of delivery of goods. It is a flow chart which shows an example of other operation at the time of delivery of goods. It is a flow chart which shows an example of other operation at the time of delivery of goods. It is an appearance perspective view showing an example of a locker. It is an example of various information stored in the cleaning system. It is an example of information stored in the cleaning system. It is explanatory drawing explaining the management of the use condition of a locker. It is a flowchart which shows an example of operation | movement regarding the identification method of the available date. It is explanatory drawing explaining the specification method of the reservation possible date. It is an example of a calendar screen of the scheduled return date of the locker. It is an example of a calendar screen of the scheduled return date of the locker. It is an example of information stored in the cleaning system. It is an example of a slip detail screen (a check slip screen, an electronic check slip). It is an example of a file used for determination regarding adjacency of a return port. It is a flowchart which shows an example of the determination method of a return port. It is a flowchart which shows the other example of the determination method of a return port. It is explanatory drawing explaining the determination method of a return port. It is explanatory drawing explaining the other determination method of a return port. It is a flow chart which shows an example of operation at the time of locker reservation. It is a flow chart which shows an example of other operation at the time of a locker reservation. It is a flow chart which shows an example of other operation at the time of a locker reservation. It is an example of a locker return reservation confirmation screen (locker return schedule list screen). It is an example of a medium to be printed and issued. It is an example of a medium to be printed and issued. It is an example of a screen displayed on the display unit of the return locker. It is an example of a screen displayed on the display unit of the return locker. It is an example of a screen displayed on the display unit of the return locker. It is a flow chart which shows an example of operation of a return locker. It is a flow chart which shows an example of operation of a return locker.

  FIG. 1 is a schematic configuration diagram of a cleaning system 1 according to an embodiment of the present invention. The cleaning system 1 is a system that supports cleaning work.

  The cleaning system 1 includes a management device 10, a POS terminal (business operator terminal) 20, a store mobile terminal 30 (business operator terminal), a factory terminal 40, a user terminal 50, and a locker (described later). The management device 10, the POS terminal 20, the factory terminal 40, and the user terminal 50 are connected to each other via a network 90. The network 90 is not particularly limited. For example, the network 90 may use a wireless LAN, a mobile phone network, the Internet, or the like. The store mobile terminal 30 can communicate with the POS terminal 20 via, for example, a wireless LAN. The locker may also be able to communicate with other devices (for example, the management device 10, the POS terminal 20 and the like) via the network 90.

  The configuration obtained by removing the user terminal 50 from the cleaning system 1 may be referred to as the cleaning system 2. A configuration including any two to five of the management device 10, the POS terminal 20, the mobile terminal 30, the shop terminal 40, and the locker may be referred to as a cleaning system 1. As an example, a system including the management device 10, the POS terminal 20, and a locker, or a system including two POS terminals 20 and a locker may be referred to as a cleaning system 1 (or a cleaning system 2). In the case of a form having no cleaning factory (that is, a form in which a product is cleaned at a cleaning shop), the cleaning system 1 (cleaning system 2) does not include at least the factory terminal 40.

  The management device 10 is, for example, a server that manages and provides various types of information regarding the cleaning system 1. As an example, the management device 10 may be a cloud server that provides various services related to cleaning. Note that the management device 10 is assumed to be capable of executing push-type communication (notification) to another device (for example, the user terminal 50). The management device 10 may or may not have the display unit. If the management device 10 does not have an operation unit or a display unit (for example, a server installed in a data center), another device (for example, a personal computer or the like) that can communicate (connect) with the management device 10. Maintenance and the like of the management device 10 may be executed via (not shown).

  The POS terminal 20 is installed in a cleaning shop (cleaning agency) and is operated by a clerk of the cleaning shop. The POS terminal 20 may be installed in a personal store (a laundry store run by an individual) or a chain store (each chain store is deployed). That is, the cleaning system 1 can be applied to both individual stores and chain stores. The shop mobile terminal 30 is, for example, a tablet terminal used in a laundry shop.

  The factory terminal 40 is installed in a cleaning factory and operated by a person in charge of the cleaning factory. The factory terminal 40 is used, for example, for checking products before cleaning and for reporting completion after cleaning. The factory terminal 40 may be, for example, a personal computer or the like.

  The user terminal 50 is a terminal operated by the user (for example, a smartphone possessed by the user, a tablet terminal, a personal computer, or the like). The user terminal 50 may be configured to be able to download and install the application program from the management device 10 or a device (server (not shown)) different from the management device 10 via the network 90. In the present embodiment, an application program for a user who uses a cleaning shop (various services related to cleaning) in the cleaning system 1 (hereinafter, may be simply referred to as “cleaning application”) is installed in the user terminal 50, and Membership registration is assumed to have been completed by the cleaning app. The cleaning application may include data relating to various screens and various messages displayed on the display unit of the user terminal 50. Further, the cleaning application may be started, executed, or ended in response to a request from another program (application program or OS) in addition to being started, executed, or ended according to a user operation. Good. For example, the cleaning application is resident on the user terminal 50 without displaying a screen, monitors whether information transmitted from another device (for example, the management device 10) is received, and when the information is received, May display a screen corresponding to the received information on the display unit without the user's operation.

  FIG. 2 is a functional block diagram of the POS terminal 20. The POS terminal 20 includes a CPU 21, a ROM 22, a RAM 23, a hard disk 24, a display unit 25, an input unit 26, a printing unit 27, and a communication unit 28, and these functional units are connected to each other via a bus 29. The CPU 21 is a central processing unit and controls the operation of the POS terminal 20 by executing a program loaded in the RAM 23, for example.

  The ROM 22 is a read-only memory and stores various information such as a program for operating the POS terminal 20. The RAM 23 is a temporary storage area, and temporarily stores information referred to by the CPU 21 (programs and data read from the ROM 22 and expanded), generated information, information received via the communication unit 28, information to be transmitted, and the like. To do. The hard disk 24 is an auxiliary storage device and stores information referred to by the CPU 21, generated information, information received via the communication unit 28, information to be transmitted, and the like.

  The display unit 25 is, for example, a liquid crystal display, and displays information to a store clerk who operates the POS terminal 20. The input unit 26 is an input device for receiving various operations from a clerk operating the POS terminal 20, and includes a touch pad, a handy scanner, a card reader, and the like arranged on the display screen of the display unit 25. The printing unit 27 prints (prints) and issues various information (for example, various slips, a desired product list for delivery, etc.). The slip issued by the printing unit 27 is, for example, a customer copy (also referred to as a "check slip" or "customer copy" (see FIG. 27)), a factory copy (also referred to as "factory copy" (see FIG. 28)), and the like. .. The communication unit 28 is a communication interface for communicating with various devices via the network 90.

  3 to 7 are examples of various information stored in the cleaning system 1. FIG. 8 is an example of an image (image data) showing a defective portion (abnormal portion). In addition, "..." in each file shown in FIGS. 3 to 7 indicates that the description of the value is omitted. The same applies to other figures.

(Customer master file)
FIG. 3A is an example of a customer master file stored in the management device 10. The customer master file is a file that stores various basic information about customers (members) who are users. The customer master file shown in FIG. 3 (A) is associated with a customer code, and the name (kanji), name (phonetic), address, communication destination, mail, telephone number (1), telephone number (2), application It stores communication identification information, birthday, member registration date, registered store (store code), and the like. The name (kanji), name (furigana), address, etc. are the information acquired from the user at the time of member registration.

  The customer code is information for identifying each user in the cleaning system 1. For example, at the time of member registration, the management device 10 may assign (number) a unique customer code.

  The electronic mail is the mail address of the mail sent to the user. For example, it may be the mail address of the user terminal 50 of the user, or may be the mail address of a terminal (not shown) of the user different from the user terminal 50.

  The telephone number (1) and the telephone number (2) are telephone numbers for calling the user. For example, when the user terminal 50 of the user is a smartphone, the telephone number (1) is the telephone number of the user terminal 50 (smartphone) of the user, and the telephone number (2) is the usage. It may be the fixed-line telephone number of the person's home.

  The application communication identification information is information for communicating the cleaning application executed on the user terminal 50 of the user. The application communication identification information may be any information that can identify the user terminal 50 of the user in communication of the cleaning application, and includes, for example, the IP address of the user terminal 50, the individual identification information of the user terminal 50, and the usage. The identification information (token etc.) different from the telephone number of the person terminal 50 and the individual identification information may be used. The application communication identification information may be fixedly assigned to the user terminal 50, or may be temporarily assigned to the user terminal 50 (for example, it changes every time the cleaning application is activated). Gained). If the identification information for application communication is temporarily assigned, the latest identification information for application communication may be stored.

  In addition to the application communication identification information for identifying the user terminal 50 in the communication of the cleaning application, the application user identification information (for example, user ID) for identifying the user (user) in the cleaning application. May be stored.

  The registered store is information indicating the store (cleaning store) in which the user has registered as a member, and the store code is used in this embodiment. In addition, when the member registration is performed in a place other than the store (for example, when the member registration is performed from the home or the workplace via the cleaning app using the user terminal 50), the cleaning app is registered at the time of the member registration. The automatically selected store may be the registered store, the store may be selected by the user from the candidates presented by the cleaning app at the time of member registration, or the store may be freely selected by the user at the time of member registration. May be. At the time of member registration, the cleaning app searches the store closest to the user's home based on the information entered by the user (for example, address, area code, area code, etc.), It may be automatically selected or may be presented to the user as a selection candidate.

  In the present embodiment, the store code is a four-digit store code with the upper two digits being "TP" and the subsequent two digits being a store-specific number (such as 00 to 99).

(Customer achievement summary file)
FIG. 3B is an example of a customer record total file stored in the management device 10. The customer record total file is a file that stores information on the use record of services (various services related to cleaning provided by the cleaning system 1) for each customer (member) who is a user. The customer result totaling file shown in FIG. 3B is associated with a customer code, and total result information of all stores (rank, last use date, use frequency, average unit price), main use store result information (rank) , Last use date, use frequency, average unit price) are stored. It should be noted that in the present embodiment, the results are totaled once a month (for example, a specific day of every month), and the totalized result is stored in the customer performance total file.

  The last use date is the date of last use. The usage frequency is the number of times of usage in the past January. The usage fee is the total usage fee for the past one month. The rank is information indicating the evaluation (contribution level) of the user, and is information calculated based on one or more of the last usage date of the past January or more, the usage frequency, and the usage amount. As an example, a user who has been used 12 times or more in the past June and whose usage amount in the last June is 24,000 yen or more is set as the highest rank (for example, S rank), and the number of times of use in the last December is 0 times. The user of may be the lowest rank (for example, D rank). Instead of or in addition to the usage amount, the average unit price for the past month may be calculated and stored in the customer record total file.

(Point management file)
FIG. 3C is an example of a point management file stored in the management device 10. The point management file is given according to the usage record of the service, and points that can be used instead of cash (for example, 1 point is given for every 200 yen, and 1 point can be used as 100 yen instead of cash) Etc.) is a file that stores information regarding The point management file shown in FIG. 3C stores the number of usable points and the like in association with the customer code. The point management file may manage (store) the expiration date.

  The point management file shown in FIG. 3 is used when the points to be managed are common to all chain stores (when the points given at each store are added up and can be used at any store). ) Configuration, but when managing points individually at each chain store (when points given at a certain store can be used only at that store), for example, store code and customer The number of available points and the like may be stored in association with the code (that is, for each store code and each customer code).

(Coupon sales record file)
FIG. 4A is an example of a coupon sales record file stored in the management device 10. The coupon sales record file is a file that stores information about the coupon sales record. The coupon sales record file shown in FIG. 4A stores the sales date (issue date), the coupon type, the purchaser (customer code), etc. in association with the coupon management number. The management device 10 updates the coupon sales record file (adds new information) when the coupon is sold.

  Note that the coupons in this embodiment are electronic coupons, and a plurality of types are prepared for each target product. In addition, the coupon in this embodiment uses a plurality of usage units as a sales unit, and is a cheap price for the user. For example, if the target product is a coupon, the price (3300 yen) for 11 uses (use of 11 shirts (dry)) is sold for 10 uses (3000 yen) ( Issued). In addition, although the coupon in this embodiment is an electronic coupon as described above, in the following description, it may be counted as one coupon or two coupons like the coupon of the paper medium.

  The coupon management number is information for managing (identifying) selling (issuing) of coupons in the cleaning system 1. For example, at the time of coupon sale, the management device 10 assigns (numbers) a non-overlapping coupon management number (last two digits of the Christian era-serial number, etc., in the example shown in FIG. 4, the 369th year of 201X). May be. The coupon type is information indicating the type (type) of coupon for each available target product. The purchaser is information indicating the purchaser of the coupon.

(Coupon usage record file)
FIG. 4B is an example of a coupon usage record file stored in the management device 10. The coupon usage record file is a file that stores information about the coupon usage record for each user (customer code). The coupon usage record file shown in FIG. 4 (B) is associated with a coupon management number for each customer code, and the purchase date (issue date), coupon type, expiration date, total number of uses, remaining number, and each use The actual results (date of use, number of uses) and the like are stored. The management device 10 updates the coupon usage record file (updates the total number of uses, the remaining number, the usage record, etc.) when the coupon is used.

  The expiration date is information indicating the expiration date of the coupon (the expiration date common to all 11 coupons). The total number of uses is the total number of uses used each time. The remaining number is information indicating the number that has not been used yet (that is, the number that can be used).

  Note that in the present embodiment, the coupon expiration date is the same regardless of the number of coupons as long as the sale date is the same day (that is, whether the first coupon is the first coupon or the last 11 coupons). Although the expiration date is the same day), the expiration date may be different depending on the number of sheets. As an example, the expiration date of the 1st to 5th sheets out of the 11th sheets is the 28th day (4 weeks) from the sale date, and the expiration date of the 6th to 11th sheets is the 56th day (8 weeks) from the sale date. May be

  In addition, in the present embodiment, the sales unit of the coupon is common regardless of the type of the coupon (that is, the target product) (for 11 times of use, that is, 11 sheets in total), but the sales unit depends on the type of the coupon. You can make them different. As an example, the sales unit of a high-priced product (see FIG. 7D) may be reduced such that the sales unit of coupons for shirts is 11 and the sales unit of coupons for sweaters is 6.

(Electronic slip file)
FIG. 5 is an example of an electronic slip file stored in the management device 10. The electronic slip file is a file that stores information about the electronic slip that indicates the transaction content related to various services related to cleaning. The electronic slip file shown in FIG. 5 is associated with a slip number, and is stored in the store, the store code, the store clerk code, the customer code, the deposit category, the number of deposit points, the total charge, the expected finish date, the delivery completion date, the receipt reminder date, It stores the update date and time. The management device 10 updates the electronic slip file (adds new information) at the time of depositing the merchandise, and updates it appropriately according to the progress of the service and the like.

  The slip number is information for identifying the electronic slip in the cleaning system 1. For example, the POS terminal 20 may give a slip number (numbering) when the product is stored. In the present embodiment, a serial number (used cyclically) for each store is given as the slip number. Specifically, the upper two digits are "DN", the following two digits are the last two digits of the store code (store unique number), the following one digit is "-", and the following four digits are serial numbers (0000 to 9999). All 9-digit (including hyphen) slip number is used. Therefore, by referring to the slip number without referring to the store code, it is possible to know which store has the electronic slip in the transaction.

  The deposit date and time is information indicating the date and time when the product was deposited by the user at the laundry. It should be noted that the date and time at which the clerk inputs information on the POS terminal 20 at the time of depositing the product may be the deposit and date.

  The deposit category is information indicating how to store the product. In the present embodiment, as a method of depositing a product (a method of accepting a product), a regular store deposit (sometimes referred to as normal store reception), a speed deposit (sometimes referred to as speed reception), and a pickup deposit (collection receipt reception). In some cases), there are locker deposits (sometimes referred to as locker reception). The deposit category “1” indicates regular store deposit, the deposit category “2” indicates speed deposit, the deposit category “3 ()” indicates collection deposit, and the deposit category “4” indicates locker deposit. In addition, the parenthesized portion of the deposit category “3 ()” is information (location code) indicating the collection location in the collection collection.

  Ordinary store deposit is a method in which a user brings a product to a reception desk of a store, and a store clerk and a user face each other to inspect and settle the product and receive it as a deposited product. Speed depositing means that the user deposits the packed product (packed product) at the reception desk of the store (that is, the store clerk and the user face each other to perform inspection and payment. It is a method of completing the acceptance without performing). In the case of speed deposit, the user describes the membership card (customer code, own name, etc.) together with the bag containing the product (for example, a bag for speed deposit with a pocket for card insertion may be used). The membership card) will also be deposited at the store. The same applies to the case of the locker deposit described later. Collecting and depositing is a method in which a cleaning shop visits a predetermined collecting place (user's home, convenience store, or the like) and receives a product as a deposit product. Locker depositing means that the user puts the packed product (packed product) into a predetermined locker (see FIG. 18A) (that is, the store clerk and the user). Is a method of completing the acceptance without face-to-face inspection and settlement.

  The custody score is information indicating the score of the custody product. Information on individual products is stored in the stored product information file (see FIG. 6). The total charge is information indicating the total charge of all the custody products.

  The scheduled finish date is information indicating the date on which the deposited product is finished (cleaning is completed) and the product can be delivered to the user (the date on which the user can receive the product). The scheduled completion date when a plurality of products are deposited (when the number of deposits is 2 or more) indicates the date when all the deposited products can be delivered.

  The delivery completion date is information indicating the date when the delivery of the product to the user is completed (the date when the user receives the product). The delivery completion date when a plurality of products are deposited indicates the date when the delivery is completed for all the deposited products.

  The receipt reminder date is information indicating the date when the user is urged to receive the product. If there are multiple days when you are prompted to receive the product, you may manage (remember) only the last day that you have been prompted as the received reminder date, or you may manage each reminder date as the received reminder date. Good. The method of urging the user may be a reminder by a cleaning app, a reminder by e-mail, or a reminder by telephone. In addition, you may manage (memorize) the reminder method together with the receipt reminder date.

  The update date and time is information indicating the date and time when any information in the electronic slip was updated. For example, when the delivery completion date is updated (input), the date and time of the update is the update date and time.

(Custody product information file)
FIG. 6 is an example of a deposit merchandise information file stored in the management device 10. The consigned merchandise information file is a file that stores information about each consigned merchandise item. The deposited merchandise information file shown in FIG. 6 is associated with the deposited merchandise number, and is associated with a tag number, a product type, a processing type, a charge, a hold category, a progress category, a scheduled finish date, a reservation category, a delivery category, a scheduled delivery date, The delivery completion date and update date and time are stored. The management device 10 updates the electronic slip file (adds new information) at the time of depositing the merchandise, and updates it appropriately according to the progress of the service and the like.

  The deposit product number is information for identifying the deposit product in the cleaning system 1. For example, the POS terminal 20 or the management device 10 may assign (number) the deposited product number when depositing the product. In the present embodiment, the slip number added with the branch number is the deposit merchandise number. Specifically, all 13-digit (including hyphen) deposit merchandise number is used in which the upper 9 digits are the slip number, the subsequent 1 digit is "-", and the subsequent 2 digits are branch numbers (01 to 99). Therefore, by referring to the deposit product number, it is possible to know which electronic slip is the deposit product. Further, as described above, it is possible to identify the store that has performed the transaction from the slip number, so by referring to the deposit merchandise number, it is possible to know which store the transaction is for the deposit merchandise.

  The tag number is information for identifying the deposited product in the cleaning system 1. The tag number is, for example, that the clerk inputs the number printed on the tag attached to each of the deposited products at the POS terminal 20 when the product is deposited, as the tag number of each of the deposited products. In the present embodiment, as the tag number (the number printed on the tag), the upper two digits are “TG”, the subsequent two digits are the last two digits of the store code (store-specific number), and the subsequent one digit is “-”. , All 9-digit tag numbers (including hyphens) that use the next 4-digit serial number (0000 to 9999) are used. Therefore, by referring to the tag number, it is possible to know in which store the transaction is a deposit product.

  The product type is information indicating the type of product (see FIG. 7A). The processing type is information indicating the type of processing (washing, storing, etc.) (see FIG. 7B). The charge is information indicating the charge of the deposit product (see FIG. 7D).

  The hold classification is information indicating whether or not to hold the progress. In the present embodiment, when the deposit product is a specific product (a product having stains, frays, etc., see FIG. 7 (E)), from the viewpoint of trouble prevention, the actual processing (washing etc.) is performed at the cleaning plant. Before doing so, ask the user to confirm the current status of the product (current status of dirt, fraying, etc.). The hold category “0” indicates that the hold is not necessary (there is no reason for hold), the hold category “1” indicates that the hold is necessary (before user confirmation), and the hold category “2” indicates that the hold is unnecessary (user confirmed).

  The progress classification is information indicating the progress status. The progress classification “1” indicates that the goods are to be kept, the progress classification “2” indicates the pending, the progress classification “3” indicates the completion of finishing, the progress classification “4” indicates that the delivery is possible, and the progress classification “5” indicates The delivery is scheduled, and the progress section “6” indicates that the delivery is completed.

  The scheduled finish date is information indicating the date on which the deposited merchandise is finished and the merchandise can be delivered to the user. Note that the scheduled finish date in the consigned product information file is the scheduled finish date of each individual consigned product, whereas the scheduled finish date in the electronic slip file enables delivery of all the deposited products in the electronic slip. It is the date. That is, the scheduled finish date in the electronic slip file is the latest scheduled finish date among the scheduled finish dates of each of the deposit merchandise corresponding to the electronic slip described in the deposit merchandise information file. Further, in the present embodiment, the expected finish date is basically calculated based on the product deposit date (reception date) and the required number of days (see FIG. 7E). If the confirmation is delayed, the scheduled finish date is delayed.

  The reservation classification is information indicating whether or not there is a reservation for delivery of the deposited merchandise. Reservation classification "0" indicates no reservation, reservation classification "1" indicates reservation is made at the store, reservation classification "2" indicates reservation is made by telephone, reservation classification "3" is reservation made by application Indicates. The contents of the reservation are the delivery date and time and the delivery method. In addition, when a customer makes a reservation for delivery when coming to the store and depositing a product (when the deposit category is “1” or “2”), the reservation category is “1 (reservation is available at the store)”.

  Reservation can be changed. For example, a reservation made at the timing of depositing a product can be changed by telephone or a cleaning application. The reservation classification when the reservation is changed may store the information at the time of the change. For example, when the reservation made at the timing of depositing the product is changed by telephone, the reservation division “1” before the change by telephone may be updated to [2].

  The delivery category is information indicating the delivery method of the deposited merchandise. In the present embodiment, as the delivery method (return method of the deposited product) for the deposited goods, normal store delivery (sometimes referred to as normal store return), delivery delivery (sometimes referred to as delivery return), locker delivery (locker return) Sometimes referred to as)) is prepared. The delivery category "0" indicates undecided, the delivery category "1 ()" indicates regular store delivery, the delivery category "2 ()" indicates delivery delivery, and the delivery category "3" indicates locker delivery. The parenthesized portion of the delivery category "1 ()" is information (store code) indicating the delivery store in the normal store delivery. The parenthesized part of the delivery category "2 ()" is information (location code) indicating the delivery location (user's home, convenience store, etc.) in delivery delivery. The parenthesis part of the delivery category "3 ()" is information (locker number) indicating the locker in the delivery of the locker.

  The normal store delivery (return of the normal store) is a method of delivering the deposited merchandise at the reception desk of the store. Delivery delivery (delivery return) is a method of delivering the deposited merchandise at a predetermined delivery place. The delivery of the locker (return of the locker) is a method of delivering the deposited merchandise using a predetermined locker (see FIGS. 18B and 18C).

  When there is no delivery reservation (reservation category “0”), the delivery method is undecided (delivery category “0”). On the other hand, when there is a delivery reservation (reservation categories “1” to “3”), the delivery method is the method specified by the user in the reservation (delivery categories “1” to “3”).

  The scheduled delivery date is information indicating the scheduled delivery date of the deposited merchandise. If there is no delivery reservation (reservation category “0”), the scheduled delivery date is undecided (for example, blank). On the other hand, when there is a delivery reservation (in the case of the reservation categories “1” to “3”), the scheduled delivery date is the date designated by the user in the reservation.

  Even when there is no delivery reservation (in the case of the reservation classification “0”), the regular store delivery (return of the regular store) is possible after the scheduled finish date. That is, as a matter of course, the user can suddenly go to the store and receive the product after the scheduled finish date without any contact.

  The delivery completion date is information indicating the date when the delivery of the product to the user is completed (the date when the user receives the product). The delivery completion date in the deposit merchandise information file is the delivery completion date of each individual deposit product, whereas the delivery completion date in the electronic slip file is the date when the delivery of all deposit products in the electronic slip is completed. Is. That is, the delivery completion date in the electronic slip file is the latest delivery completion date among the delivery completion dates of the respective deposit merchandise corresponding to the electronic slip shown in the deposit merchandise information file.

  The update date and time is information indicating the date and time when any of the information about the deposit merchandise was updated. For example, when the delivery completion date is updated (input), the date and time of the update is the update date and time.

(Product type file)
FIG. 7A is an example of a product type file stored in the management device 10. The product type file shown in FIG. 7A stores the product type and the like in association with the product type. The POS terminal 20 may receive and store the product type file from the management device 10.

(Store file)
FIG. 7B is an example of a store file stored in the management device 10. The store file shown in FIG. 7B stores a store name, a location (address), a location (latitude and longitude), etc. in association with a store code. The POS terminal 20 may receive and store the store file from the management device 10.

(Processing type file)
FIG. 7C is an example of a processing type file stored in the management device 10. The processing type file shown in FIG. 7C stores washing, storing, and the like in association with the processing type. The POS terminal 20 may receive and store the processing type file from the management device 10.

(Service basic file)
FIG. 7D is an example of the service basic file stored in the management device 10. The service basic file shown in FIG. 7D stores charges, required days, and the like in association with product types and processing types. The POS terminal 20 may receive and store the service basic file from the management device 10.

(Specific product management file)
FIG. 7E is an example of a specific product management file stored in the management device 10. As described above, in the present embodiment, when the deposit product is a specific product (a product having stains, frays, etc.), from the viewpoint of trouble prevention, the current state of the product from the store side (or cleaning factory side) Check with. In particular, in the case of speed deposit or locker deposit, it is not possible to inspect the product together with the user at the time of depositing the product, so it is important from the viewpoint of trouble prevention to have the user confirm the current situation.

  The specific product management file illustrated in FIG. 7E is associated with the deposit product number (in the specific product management file, the specific product management file actually manages the specific product, so that the specific product management file is the deposit product number of the deposited product). It stores defective categories (sometimes referred to as abnormal categories), confirmation images, coping methods, confirmation request dates, confirmation dates, and the like. Instead of or in addition to the management device 10, the POS terminal 20 may store the specific product management file.

  The defect classification is information indicating the contents of a defective portion that requires confirmation by the user. For example, the defect classification “1” indicates stains, the defect classification “2” indicates stains, the defect classification “3” indicates fraying, the defect classification “4” indicates button cracks, and the defect classification “5” indicates buttons. Indicates detachment (button drop).

  The confirmation image is information (for example, URI; Uniform Resource Identifier) indicating the storage location of an image (image data such as a photograph or an illustration, see FIG. 8) indicating a defective portion (location, degree, etc.). The confirmation image may be generated (captured, scanned by handwriting on a template for each product, etc.) on the shop side (for example, the POS terminal 20), or generated on the cleaning factory (for example, the factory terminal 40). Good. The confirmation image generated as described above is transmitted from the management device 10 to the user terminal 50 as a request for confirmation of the current state. For example, it is confirmed in the store whether or not the deposited product is a specific product, and if it is the specific product, the POS terminal 20 generates a confirmation image and the management device 10 confirms that the POS terminal 20 has generated the confirmation image. The image may be received and transmitted to the user terminal 50. Further, for example, it is confirmed in the cleaning factory whether or not the deposited product is a specific product, and if it is the specific product, the factory terminal 40 generates a confirmation image, and the management device 10 causes the factory terminal 40 to generate the confirmation image. The generated confirmation image may be received and transmitted to the user terminal 50.

  The request for confirmation of the current status may be made by using a cleaning app (a confirmation image may be displayed on the screen of the cleaning app, etc.) or an email (confirmation by email). Images may be attached).

  The user terminal 50 displays the confirmation image received from the management device 10, and receives the input of the user who confirmed the image. For example, the user terminal 50 accepts an input regarding confirmation that the deposited product has a defective portion, and an input regarding a coping method described later. Then, the user terminal 50 transmits the input information from the user to the management device 10. The confirmation image shown in FIG. 8 is an illustration image showing that there is a stain on the right abdomen of the stored product (shirt) and the button on the right sleeve is removed. The wording such as "stain" and "button off" is, for example, input (text input or selected from a plurality of candidate wording) by a store clerk. Further, the image of the defective portion and the wording can be enlarged by, for example, touch on the user terminal 50 or the like.

  The coping method is a coping method for a defective portion designated (or selected) by the user. For example, when the content of the defective portion is a stain (when the defect classification is “2”), whether or not to remove the stain is determined. The confirmation request date and time is information indicating the date and time when the user was requested to confirm the current state of the particular product. The confirmation date and time is information indicating the date and time when the current state confirmation by the user is completed.

  The configuration of the specific product management file is not limited to the configuration shown in FIG. For example, the specific merchandise management file shown in FIG. 7E stores one set of defective categories and coping methods for one deposited merchandise (deposited merchandise number), but two or more groups of defective categories and coping strategies are stored. May be stored. For example, in the case of the shirt shown in FIG. 8, the confirmation request date and time, the confirmation image, the defect classification “2 (stain)” of the first defective portion, and the handling of the first defective portion are associated with the deposit product number. Method, confirmation date and time for the first defective portion, defect category “5 (button off)” for the second defective portion, coping method for the second defective portion, confirmation date and time for the second defective portion, etc. May be stored. The shirt shown in FIG. 8 is an example of a deposited product having a plurality of defective portions having different defective categories, but a deposited product having a plurality of defective portions having the same defective category (for example, two places of a collar and an arm). The same is true for shirts that have spots). Further, the specific product management file may store the date and time when the current state confirmation is completed for each defective portion as described above, or the current state confirmation is completed for all defective portions (for the last one). One date and time may be stored. Further, if the user can visually recognize all the defective parts in a certain custody product, there is one confirmation image regarding the custody product (for example, one image that can accept an operation such as rotation like a CAD image). ), Or two or more.

  In addition, when there is a plurality of defective parts (whether the defective categories are the same or different) in one deposit product, the user specifies (touches, etc.) each defective part on the confirmation image, and for each defective part. A coping method may be designated. For example, in the case of the shirt shown in FIG. 8, a selection screen in which options for coping with the stain are provided based on the user touching the stain area is displayed, and the user selects from the selection screen through the selection screen. Accepts the selection of the coping method for the stain, and then displays the selection screen with the options for coping with the button release based on the user touching the button-off area, and the user is displayed via the selection screen. Alternatively, the selection of a method of coping with the button detachment may be accepted. It should be noted that the charges (for example, stain-free charges) according to the respective coping methods presented as options may be displayed for each option. Further, in order to efficiently respond to an individual inquiry from a user to a store or the like regarding a specific product, a deposit product number is displayed on the user terminal 50 (for example, displayed near the confirmation image and the confirmation image are displayed. It may be displayed on the screen, etc.). Note that a number shorter than the deposit merchandise number may be used in order to prevent a transmission error at the time of inquiry and further improve efficiency. For example, an inquiry number capable of uniquely identifying each specific product (a number of a system simpler than the deposit product number) is stored in the specific product management file, and the inquiry number is displayed on the user terminal 50 (for example, the above-mentioned. May be displayed).

  As described above, in order to notify the user that there is an abnormality (dirt, fray, etc.) in the deposited product using the confirmation image before actually performing processing (washing etc.) in the cleaning factory, for example, use It will be difficult for a person to have a problem with a complaint that an abnormality has occurred after depositing a product. Further, the user can easily grasp the current situation, examine and specify the coping method by looking at the confirmation image.

  Next, processing when the cleaning system 1 deposits products will be described with reference to FIGS. 9 to 12. In the description of FIGS. 9 to 12, the user terminal 50 is assumed to be a smartphone.

  FIG. 9 is a flow chart showing an example of the operation at the time of depositing products. Specifically, the flowchart shown in FIG. 9 shows an example of the operation when a user (member) who visits a store (cleaning store) deposits a product (that is, in the case of a regular store deposit). The left side of FIG. 9 shows the operation of the user terminal 50, the center shows the operation of the POS terminal 20, and the right side shows the operation of the management apparatus 10.

  10 to 12 are examples of various screens displayed on the user terminal 50. Specifically, FIG. 10 shows a membership card screen, FIG. 11 shows a slip list screen, and FIG. 12 shows a slip detail screen (sometimes referred to as a deposit slip screen or an electronic deposit slip). In the description of FIGS. 9 to 12, it is assumed that the cleaning application executed on the user terminal 50 (smartphone) displays the above screens (membership card screen, slip detail screen, slip list screen).

Step S10 of FIG. 9: The user terminal 50 displays the membership card screen as shown in FIG. 10 on the display unit (touch panel). The membership card screen may be the initial screen of the cleaning application. That is, the membership card screen may be a screen that is first displayed on the display unit when the cleaning application is activated on the user terminal 50. The user terminal 50 may display the membership card screen stored in itself on the display unit, or may acquire the membership card screen from the management device 10 and display it on the display unit.

  When the membership card screen is acquired from the management device 10 and displayed on the display unit, the user terminal 50 sends the application communication identification information (or the application user identification information) to the management device 10. Good. That is, the user terminal 50 may acquire the membership card screen from the management device 10 and display it on the display unit by transmitting the identification information for application communication (or the application user identification information) to the management device 10. .. The management device 10 refers to the customer master file, identifies the user (customer code) based on the application communication identification information (or application user identification information) acquired from the user terminal 50, and uses the identified usage. The membership card screen of the person may be transmitted to the user terminal 50.

  The membership card screen shown in FIG. 10 displays rank information, point information (the number of usable points), a bar code G11, a check slip icon G12, and the like. The bar code G11 is a bar code of the customer code. The barcode G11 displayed on the membership card screen of a certain user may be generated by the management device 10 based on the customer code of the user. For example, the management device 10 assigns (numbers) a customer code at the time of member registration, generates a barcode based on the assigned customer code, and stores it as a barcode to be displayed on the membership card screen of the user. You may stay.

  "Membership card," "Voucher," "Notice," "Coupon," and "Questionnaire" in the horizontal row at the bottom of the membership card screen indicate the type of screen currently displayed. The same applies to the bottom of the slip list screen shown in FIG. 11 and the slip detail screens shown in FIGS. 12, 14, and 27. In addition, the slip list screen and slip detail screen are classified as "deposit slip" when the screen is classified into five, "Membership card", "Custody slip", "Notice", "Coupon" and "Questionnaire". Both when the list screen is displayed (FIG. 11) and when the slip detail screen is displayed (FIGS. 12, 14, and 27), both are designated as “deposit slips”.

Step S11: The POS terminal 20 reads the bar code on the membership card screen by the operation (operation) of the clerk. As a result, the POS terminal 20 recognizes the customer code of the user who came to the store.
Step S12: The POS terminal 20 transmits the customer code recognized by reading the barcode to the management device 10.

Step S13: The management device 10 receives the customer code from the POS terminal 20.
Step S14: The management device 10 extracts the customer information corresponding to the customer code received in step S13 from the customer master file or the like.
Step S15: The management device 10 transmits the customer information extracted in step S14 to the POS terminal 20.

Step S16: The POS terminal 20 receives the customer information from the management device 10.
Step S17: The POS terminal 20 displays the customer information received in step S16 on the display unit 25.

  The POS terminal 20 may display a registration screen (not shown) on the display unit 25 based on the reception of the customer information in step S16, and may display the customer information on the registration screen in step S17. Alternatively, the POS terminal 20 displays a customer information display screen (not shown) different from the registration screen on the display unit 25 based on the reception of the customer information in step S16, and the customer information display screen is displayed in step S17. Customer information may be displayed on the.

  The customer information displayed by the POS terminal 20 in step S17 may be a part of the information stored in the customer master file or the like. In other words, the POS terminal 20 may display a part of the information stored in the customer master file or the like. Further, in step S14, the management device 10 may extract only the information displayed by the POS terminal 20 in step S17.

  If the POS terminal 20 stores the customer information to be displayed in step S17, the inquiry to the management device 10 is not necessary (that is, the processes of steps S12 to S16 may be omitted).

Step S18: The POS terminal 20 registers the deposited merchandise by the operation of the clerk. Specifically, for example, the POS terminal 20 accepts input of information (commodity type, processing type) regarding each custody product, a tag number of a tag attached to each custody product, or the like on the registration screen. In addition, when the customer information is displayed on the customer information display screen instead of the registration screen in step S17, after the registration screen is displayed by the operation of the store clerk, the information regarding the individual deposited products (product type, process type) Also, it accepts input such as the tag number of the tag attached to each custody product.

Step S19: The POS terminal 20 displays the scheduled finish date. Specifically, the POS terminal 20 refers to the service basic file to acquire the required days for each of the consigned products, calculates the expected finish date of each of the consigned products based on the acquired required number of days, and calculates The display unit 25 displays the expected finish date of each of the deposited products. Note that the POS terminal 20 replaces or in addition to the scheduled finish date of each of the deposited merchandise with the latest scheduled finish date of the scheduled finish date of each of the deposited merchandise (that is, the scheduled finish date of completion of all the deposited merchandise). May be displayed on the display unit 25.

  In step S19, if the POS terminal 20 does not store the service basic file, it is necessary to inquire the management device 10 that stores the service basic file about the required number of days for each of the deposited products. If 20 stores the service basic file, the above inquiry is unnecessary.

Step S20: The POS terminal 20 settles the price. Specifically, the POS terminal 20 refers to the service basic file to acquire the charges for each of the deposited products, calculates the total charge of the acquired products for each deposited product, and calculates the total charge of each of the deposited products. At the same time, the total charge is displayed on the display unit 25. Then, the POS terminal 20 recognizes the deposit amount by the operation of the clerk (input of the number of deposits according to the deposit amount), and calculates the change amount from the total charge and the deposit amount. Then, the POS terminal 20 displays the deposit amount and the change amount on the display unit 25 (the payment is completed). The clerk confirms the change amount displayed on the display unit 25, takes out the change amount, and hands it to the user.

  In step S20, if the POS terminal 20 does not store the service basic file, it is necessary to inquire the management device 10 that stores the service basic file for the charge of each deposit product. If the service basic file is stored in, the above inquiry is unnecessary.

  In step S20, if the POS terminal 20 is equipped with an automatic change ticket machine (or if an automatic change ticket machine is connected to the POS terminal 20), the POS terminal 20 determines the total price, etc. After displaying on the display unit 25, the amount of deposit is recognized by the operation of the clerk (inserting the deposit into the coin slot of the automatic change ticket machine), and the amount of change is calculated from the total charge and the deposit. Then, the POS terminal 20 displays the deposit amount and the change amount on the display unit 25, and also discharges the change to the money outlet of the automatic change ticket machine (the payment settlement is completed).

  In step S20, the POS terminal 20 prints and issues a slip (a deposit slip in FIG. 37, a factory copy in FIG. 38) and the like.

Step S21: The POS terminal 20 transmits the information acquired up to step S20 to the management apparatus 10 as transaction information at the time of depositing the product by the operation of the store clerk. For example, the POS terminal 20 has a slip number, deposit date and time, store code, clerk code, customer code, deposit category (specifically, deposit category “1 (normal store deposit)”), tag number of each deposited product, product The transaction information including the type, the process type, etc. is transmitted to the management device 10. The slip number is given (numbered) by the POS terminal 20. The store code and the clerk code are stored in the storage unit (RAM 23, hard disk 24) of the POS terminal 20. The clerk code is stored in the storage unit of the POS terminal 20 by the operation of the clerk (for example, input of the number of the clerk code, reading of a clerk card by a card reader (not shown), etc.).

  It should be noted that although the number of deposit points is stored in the electronic slip file (see FIG. 5), on the management device 10 side, it is based on the number of pieces of information on deposit items transmitted from the POS terminal 20 (for example, the number of tag numbers). It is possible to recognize the deposit points. Therefore, the POS terminal 20 does not have to transmit the deposit points to the management device 10. That is, the POS terminal 20 may transmit transaction information including deposit points, or may transmit transactions that do not include deposit points. Similarly, the POS terminal 20 may transmit the transaction information including the total fee, or may transmit the transaction that does not include the total fee.

  Further, although the deposited product number is stored in the deposited product information file (see FIG. 6), the managed device 10 can assign (number) the deposited product number based on the slip number and the deposit points. is there. Therefore, the POS terminal 20 does not necessarily have to give the consigned merchandise number to each consigned merchandise and transmit it to the management device 10. That is, the POS terminal 20 may transmit the transaction information including the deposit item number of each deposit item, or may transmit the transaction that does not include the deposit item number of each deposit item.

  Information (reservation category, delivery category) relating to the delivery reservation is stored in the custody merchandise information file (see FIG. 6). However, during step S20, the clerk inputs the delivery (corresponds to the delivery category). If there is an input of information), the POS terminal 20 transmits transaction information including input information regarding delivery to the management device 10.

  In addition, the information about the specific product (holding category of the deposited product information file, defective category of the specific product management file, etc.) is stored in the deposited product information file (see FIG. 6) and the specific product management file. In the meantime, when the clerk inputs the specific product, the POS terminal 20 transmits the transaction information including the input information on the specific product to the management device 10. When the POS terminal 20 transmits the transaction information including the input information regarding the specific product to the management device 10, the POS terminal 20 further manages the information indicating the defective portion (the image as shown in FIG. 8). It may be transmitted to the device 10 (the transmission is not necessary when the management device 10 prepares information indicating a defective portion).

Step S22: The management device 10 receives the transaction information at the time of depositing the product from the POS terminal 20.
Step S23: The management device 10 updates various files based on the transaction information received in step S22. Specifically, the management apparatus 10 adds new slip number information (record) to the electronic slip file and adds new deposit item number information (record) to the deposit item information file. When the management device 10 receives the transaction information including the input information about the specific product, the management device 10 further updates the specific product management file.

Step S24: The management device 10 updates the slip list screen (screen information so as to add a slip) based on the transaction information received in step S22 (that is, with reference to the various files updated in step S23). To update).

Step S25: The management device 10 creates a slip detail screen (that is, creates screen information of the slip to be added) based on the transaction information received in step S22 (that is, with reference to the various files updated in step S23). To).

Step S26: The management device 10 sends the screen information of the slip list screen updated in step S24 and the screen information of the slip detail screen generated in step S25 to the user terminal 50.

Step S27: The user terminal 50 receives the screen information from the management device 10, and stores the received screen information in the storage unit. Then, the flowchart of FIG. 9 ends.

  It should be noted that, since the work of tagging each custody product takes time, if the work is postponed, the input of the tag number in step S18 is also postponed. Since it is necessary to transmit the transaction information including the tag number to the management device 10 in step S21, the process of step S21 is postponed. That is, in the processes of steps S10 to S27 described above, the processes up to step S20 (in the process of step S18, the input of the tag number is temporarily stopped and the process proceeds to step S19) are executed, and immediately the process proceeds to step S21. First, after performing the remaining processing (inputting the tag number) in step S18, the processing may proceed to step S21 and subsequent steps.

  When the custody slip icon G12 is operated (tap or the like) on the membership card screen shown in FIG. 10, the user terminal 50 displays the slip list screen as shown in FIG. On the slip list screen, a summary of slips in all stores is displayed.

  In addition, when the electronic slip column G21 in the third row from the top is operated on the slip list screen shown in FIG. 11, the user terminal 50 displays a slip detail screen as shown in FIG. The slip detail screen corresponds to the conventional deposit slip and receipt. Detailed information of the slip operated on the slip list screen is displayed on the slip detail screen.

  It should be noted that at the time of depositing the merchandise, when the user's operation is performed without performing the processes of steps S26 and S27 of FIG. 9, the screen information of the slip list screen updated in step S24 and the screen information generated in step S25. The screen information of the slip detail screen may be transmitted from the management device 10 to the user terminal 50.

In the slip detail screen, "under custody" corresponds to the progress categories "1" to "5" of the custody product information file (FIG. 6) and indicates that it is in a state before delivery. “Delivered” corresponds to the progress classification “9” of the deposited merchandise information file (FIG. 6) and indicates that the product has been delivered. If there are multiple products, the user terminal 50 may simply arrange the products in the order of the scheduled finish date, but if there are a mixture of “in custody” and “delivered”, the You may preferentially display the "in custody" product. In the example shown in FIG. 12, the products “in custody” (the products in the columns G34 and G35) are displayed above the products “delivered” (the products in the column G36). Further, the "delivered" product (the product in the column G36) is grayed out. If the products are arranged in the order of the scheduled finish date, the products in the column G36 are located above the products in the columns G34 and G35.
The return icon G31 is a button for returning to the previous screen (slip list screen (FIG. 11)).

  According to the above, the user can grasp the outline of the whole transaction (list of slips) on the slip list screen (Fig. 11) and confirm the details of each transaction (each slip) on the slip detail screen (Fig. 12). You can

  The deposited products are delivered to the cleaning factory for cleaning. When the cleaning is completed, the operator inputs information indicating that the product is finished to the factory terminal 40 and is transmitted to the management device 10. The management device 10, which has received the information indicating that the product has been finished, updates the progress classification of the deposit product information file (FIG. 6) (specifically, updates it to “3 (finishing completed)”). Also, the cleaned products are delivered to the store. When the product arrives at the store, the clerk inputs information indicating that the product has arrived at the store into the POS terminal 20 and is transmitted to the management device 10. The management device 10, which has received the information that the product has arrived at the store, updates the progress classification of the deposit product information file (specifically, updates it to “4 (deliverable)”). Further, when the delivery of the merchandise is completed, the clerk inputs the information indicating that the delivery of the merchandise is completed to the POS terminal 20 and the information is transmitted to the management device 10. The management device 10 that has received the information that the delivery of the product has been completed updates the progress classification of the deposit product information file (specifically, updates it to “9 (delivery completed)”).

  Further, in the state where the user has not completed the current status confirmation for the specific product, the progress classification of the custody product information file (FIG. 6) is “2 (pending)”, and when the user has completed the current status confirmation. The management device 10 updates the progress classification (specifically, updates to “1 (commodity deposit)”). Further, when the product delivery reservation is accepted from the user, the progress classification is “5 (with delivery reservation)”, and when the delivery of the product is completed, the management device 10 updates the progress classification ( Specifically, it is updated to "9 (delivery)".

  In the example shown in FIG. 12, there are two types of information indicating the progress status, “in custody” and “delivered”, but the information indicating the progress status may not be two types. As an example, there may be four types of “before finishing”, “finished”, “deliverable” and “delivered”. “Before finishing” corresponds to the progress category “1” or “2” and indicates that the factory is in a state before finishing. “Completed” corresponds to the progress category “3” and indicates that the factory is in a completed state. "Deliverable" corresponds to the progress classification "4" and indicates that the product can be delivered. "Delivered" corresponds to the progress classification "9" and indicates that the product has been delivered. Further, as another example, “pending” indicating that the cleaning operation is in a suspended state may be displayed in correspondence with the progress category “2”. Further, “reservation for delivery” may be displayed corresponding to the progress classification “5”, which indicates that the delivery reservation is accepted. In the case of returning the locker, for example, "reservation for returning locker" may be displayed. The reservation date may be further displayed when displaying the progress status regarding the reservation such as "reservation for delivery" or "reservation for locker return".

  Subsequently, the processing when the cleaning system 1 delivers the product will be described with reference to FIGS. 13 to 16. In addition, in the description of FIGS. 13 to 15, the user terminal 50 is assumed to be a smartphone. On the other hand, in the description of FIG. 16, the user terminal 50 does not necessarily have to be a portable terminal.

  FIG. 13 is a flowchart showing an example of an operation at the time of delivering a product. Specifically, the flowchart shown in FIG. 13 shows an example of an operation in the case of delivering a product to a user who has visited a store (that is, in the case of a regular store delivery). The left side of FIG. 13 shows the operation of the user terminal 50, the center shows the operation of the POS terminal 20, and the right side shows the operation of the management device 10. FIG. 14 is an example of a slip detail screen (a deposit slip screen, an electronic deposit slip). 15 and 16 will be described later.

Step S30 of FIG. 13: The user terminal 50 displays the slip detail screen on the display unit (touch panel). That is, the user terminal 50 displays the slip list screen by operating the deposit slip icon G12 on the membership card screen, and operates (selects) the desired slip column on the slip list screen. The slip detail screen for the desired slip is displayed.

Step S31: The user terminal 50 receives the selection of the delivered product on the slip detail screen. Specifically, the user terminal 50 selects a product in the operated column by operating (tapping or the like) the product column on the slip detail screen. Further, the user terminal 50 reversely displays the product in the operated column (the selected product column). It should be noted that the slip detail screen shown in FIG. 14 shows that the topmost product column G33 is selected. Even if the "delivered" product column (column G36 in Fig. 14) is operated, the product cannot be selected (the display remains grayed out).

  When the selection completion icon G32 is operated after selecting one or more products, the process proceeds to step S32 (that is, the selection of the delivered product is completed).

  Note that the user terminal 50 can select products in different slips at once. For example, when the user terminal 50 operates the return icon G31 without selecting the completion icon G32 after selecting one or more products on the form list screen of a certain form by the user's operation. , Display the slip list screen. Then, the user terminal 50 displays the slip detail screen of another slip from the slip list screen according to the user's operation, and selects one or more products on the slip detail screen of the other slip. When the selection completion icon G32 is operated, one or more products in the first slip and one or more products in the next slip are selected at one time.

Step S32: The user terminal 50 generates a barcode that can specify the user and the selected product (delivery desired product) selected by the user. Specifically, the user terminal 50 generates a barcode that is a barcode of the customer code and the tag number of each product selected in step S31.
Step S33: The user terminal 50 displays the bar code generated in step S32 on the display unit.

Step S34: The POS terminal 20 reads the bar code displayed on the display unit of the user terminal 50 by the operation (operation) of the store clerk.
Step S35: The POS terminal 20 identifies the user and the selected product selected by the user from the barcode read in step S34. Specifically, the customer code and the tag number of each selected product are specified.

Step S36: The POS terminal 20 prints and issues a list of desired products for delivery by the printing unit 27. Specifically, the POS terminal 20 issues a delivery desired product list in which the tag number of each product is printed. Note that the POS terminal 20 may issue a list of desired products to be delivered in which a customer code is printed in addition to the tag number of each product.

  In addition, the store clerk brings in the list of desired products for delivery issued in step S34 to the backyard where the deposited products are stored, checks the list of desired products for delivery, searches for the desired product for delivery, and asks the user. Hand over.

Step S37: The POS terminal 20 registers the completion of the delivery by the operation of the store clerk. It should be noted that the delivery completion registration may be performed as long as it is possible to identify which of the deposited products has been delivered in the cleaning system 1. As an example, the POS terminal 20 displays a predetermined screen having a confirmation button corresponding to each deliverable product (or each desired delivery product), and the clerk operates (touches) the confirmation button on the predetermined screen. You may make it accept.

Step S38: The POS terminal 20 transmits the information acquired up to step S20 to the management apparatus 10 as transaction information at the time of delivery of the product, by the operation of the clerk. For example, the POS terminal 20 includes a delivery date and time, a store code, a clerk code, a customer code, a delivery category (specifically, the delivery category “1 (normal store delivery)”), a tag number of each delivery product, and the like. The information is transmitted to the management device 10. The store code and the clerk code are stored in the storage unit (RAM 23, hard disk 24) of the POS terminal 20 as described above.

Step S39: The management device 10 receives the transaction information at the time of product delivery from the POS terminal 20.
Step S40: The management device 10 updates various files based on the transaction information received in step S39. For example, the management device 10 updates the progress classification of the corresponding product in the product information file (specifically, updates to “9 (delivery completed)”), inputs the delivery completion date, and updates the update date and time. Further, when the delivery is completed for all the deposited merchandise in the same voucher (when the progress classification is “9” for all the merchandise), the management device 10 inputs the delivery completion date in the electronic voucher file. , Update the update date and time.

Step S41: The management device 10 updates the slip list screen based on the transaction information received in step S39 (that is, with reference to the various files updated in step S40). Note that if the information displayed on the slip list screen does not change (for example, if there is a product for which delivery has not been completed in the slip, the slip as a whole remains displayed as checked) The management device 10 does not update the slip list screen.

Step S42: The management device 10 updates the slip detail screen based on the transaction information received in step S39 (that is, with reference to the various files updated in step S40). In addition, when the delivery of all the products in the slip detail screen is completed, the slip detail screen may be deleted (the screen information of the slip is deleted).

Step S43: The management device 10 transmits the screen information of the slip list screen updated in step S41 and the screen information of the slip detail screen updated in step S42 to the user terminal 50.

Step S44: The user terminal 50 receives the screen information from the management device 10, and stores the received screen information in the storage unit. Then, the flowchart of FIG. 13 ends.

  It should be noted that at the time of delivery of the product, when the user's operation is performed without performing the processing of steps S43 and S44 of FIG. 13, the screen information of the slip list screen updated in step S41 and the screen information of the slip list screen updated in step S42. The screen information of the slip detail screen may be transmitted from the management device 10 to the user terminal 50.

  In the cleaning system 1, when the product is delivered, as shown in the flowchart of FIG. 13, the POS terminal 20 reads the barcode generated by the user terminal 50, so that the desired product list for delivery can be easily printed and issued. It will be possible and work efficiency will be improved.

  In particular, the cleaning system 1 is effective when a user who wants to deliver some of the plurality of deliverable products comes to the store. That is, for example, in the technique of Patent Document 1, when the user as described above comes to the store, the tag number is used to specify the delivery desired product by the oral instruction of the user or to find the delivery desired product from the backyard. It is necessary to look up on the memo paper, which significantly reduces work efficiency. On the other hand, in the cleaning system 1, if the user presents the bar code at the user terminal 50, even if he / she wants to deliver a part of the products as well as the delivery of all the products, a list of products to be delivered is displayed. Is output, there is no need for verbal instructions or memos from the user, improving work efficiency.

  Further, in the cleaning system 1, when the product is delivered, as shown in the flowchart of FIG. 13, the POS terminal 20 reads the bar code generated by the user terminal 50 so that the user who wants the delivery actually visits the store. You can check whether you are visiting the store.

  Moreover, since printing, issuing, and store confirmation of the desired product list for delivery are performed by a common process (a common process of generating a barcode and reading the generated barcode), for example, based on the desired product list for delivery. After finding a product by using the product, an inefficient situation in which the user who should deliver the product did not actually visit the store will not occur.

  FIG. 15 is a flowchart showing an example of another operation when delivering a product. The flowchart shown in FIG. 15 is obtained by replacing a part (broken line A) of the flowchart shown in FIG. Specifically, a bar code is used in the flowchart (broken line A) shown in FIG. 13 to confirm the visit, but the one-time password (in the flowchart shown in FIG. 15 (broken line A)) is used. For example, a character string of several digits is used).

Step S132 of FIG. 15: The user terminal 50 generates a one-time password (OTP) following step S31 of FIG. For example, the user terminal 50 generates a one-time password composed of an arbitrary number of digits (for example, two digits). A random number generator is installed in the cleaning application installed in the user terminal 50.

Step S133: The user terminal 50 transmits information that can identify the user, information that can identify the selected product (delivery desired product) selected by the user, and the OTP to the management device 10. Specifically, the user terminal 50 transmits the customer code, the tag number of each product selected in step S31 (see FIG. 13), and the OTP generated in step S132 to the management device 10.
Step S134: The management device 10 receives the information that can specify the user, the information that can specify the selected product (delivery desired product) selected by the user, and the OTP from the user terminal 50 and stores them. Specifically, the management device 10 receives the customer code, the tag number of each product, and the OTP from the user terminal 50 and stores them.

Step S135: The user terminal 50 displays the OTP (for example, “18” or the like) generated in step S133 on the display unit. The user informs the clerk of the OTP displayed on the display unit of the user terminal 50. The method of transmitting the OTP to the store clerk includes, for example, a method of verbally transmitting the OTP to the store clerk and a method of showing the OTP displayed on the display unit to the store clerk.

Step S136: The POS terminal 20 acquires the OTP displayed on the display unit of the user terminal 50 by the operation of the clerk. As an example, the POS terminal 20 may display a predetermined screen having an OTP input field and accept an OTP (OTP transmitted from the user) input to the input field by a store clerk.
Step S137: The POS terminal 20 transmits the OTP acquired in step S136 to the management apparatus 10 by the operation of the store clerk.
Step S138: The management device 10 receives the OTP from the POS terminal 20 and stores it.

Step S139: The management device 10 collates the two OTPs. That is, the management device 10 determines whether the OTP received from the user terminal 50 in step S134 and the OTP received from the POS terminal 20 in step S138 match. Note that if they match, the process proceeds to step S140, but if they do not match, the process ends.
Step S140: The management device 10 transmits, to the POS terminal 20, information (specifically, the tag number of each product) that can specify the selected product (delivery desired product) received in step S134.

Step S141: The POS terminal 20 receives, from the management device 10, information (specifically, the tag number of each product) that can specify the selected product (delivery desired product).

  According to the flowchart shown in FIG. 15, the management device 10 collates the OTP directly acquired from the user terminal 50 with the OTP acquired via the POS terminal 20, and the user who actually wants to deliver is actually We are confirming whether you are visiting the store. That is, in step S136, the POS terminal 20 acquires the OTP displayed on the display unit of the user terminal 50 by the operation of the store clerk, but the step is because the user is actually visiting the store. Since the processing of S136 becomes possible (the processing of step S136 cannot be performed unless the user actually visits the store), the visit confirmation is surely performed.

  When the user selects a delivery desired product before coming to the store, the user terminal 50 sends the OTP or the like to the management device 10, so that the management device 10 sends the OTP from the user terminal 50 of the user before coming to the store. Will get it. On the other hand, the management device 10 cannot acquire the OTP from the POS terminal 20 until the user comes to the store. Therefore, when the user selects the delivery desired product before coming to the store, the management device 10 stops the process after acquiring the OTP and the like from the user terminal 50 (after executing the process of step S137). become. To deal with this, for example, in step S133, the user terminal 50 transmits the OTP or the like to the management device 10 when the user operates, and manages the OTP or the like when the user does not operate. It may not be transmitted to the device 10. Further, for example, when the management device 10 does not execute the process of step S138 within a predetermined period (for example, 5 minutes) after executing the process of step S134 (after receiving the OTP or the like from the user terminal 50) (POS terminal 20). If the OTP is not received from), the process may be terminated.

  FIG. 16 is a flowchart showing an example of another operation when delivering a product. The flowchart shown in FIG. 16 is obtained by replacing a part (broken line A) of the flowchart shown in FIG. It should be noted that when a part of the flowchart shown in FIG. 13 is replaced with the flowchart shown in FIG. 16 (that is, in the case of a flowchart combining the flowchart shown in FIG. 13 (excluding a part) and the flowchart shown in FIG. 16) ), The user terminal 50 does not need to be a portable terminal such as a smartphone (that is, the user terminal 50 may be, for example, a smartphone or a personal computer installed at home or the like). Good).

Step S232 of FIG. 16: The user terminal 50 manages information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user, following step S31 of FIG. Transmit to device 10. Specifically, the user terminal 50 transmits the customer code and the tag number of each product selected in step S31 (see FIG. 13) to the management device 10.
Step S233: The management device 10 receives, from the user terminal 50, information capable of specifying the user and information capable of specifying the selected product (delivery desired product) selected by the user. Specifically, the management device 10 receives the customer code and the tag number of each product from the user terminal 50.

Step S234: The management device 10 transmits to the POS terminal 20, information that can specify the user and information that can specify the selected product (delivery desired product) selected by the user. Specifically, the management device 10 transmits the customer code and the tag number of each product received in step S233 to the POS terminal 20.
Step S235: The POS terminal 20 receives from the management device 10 information that can identify the user and information that can identify the selected product (delivery desired product) selected by the user. Specifically, the POS terminal 20 receives the customer code and the tag number of each product from the management device 10.

  According to the flowchart shown in FIG. 16, the desired product list for delivery can be printed and issued before the user visits the store (that is, the delivered product can be found from the backyard before the user visits the store). It is possible to shorten the waiting time of the user in the store. In addition, in order to further reduce the waiting time for the user, the store clerk should put the products found from the backyard in a bag and put them together (if it is easy to know to whom the product is to be delivered) Good). Note that the example shown in FIG. 16 is the normal store delivery (delivery category “1”) according to the reservation category “3 (reservation available (cleaning application)).

  FIG. 17 is a flowchart showing an example of another operation (operation when using the store portable terminal 30) at the time of delivering a product. The flowchart shown in FIG. 17 is obtained by replacing a part (broken line B) of the flowchart shown in FIG. The center of FIG. 17 shows the operation of the POS terminal 20, and the right side shows the operation of the shop portable terminal 30.

Step S336 of FIG. 17: Following the step S35 of FIG. 13 (or step S141 of FIG. 15, or step S235 of FIG. 16), the POS terminal 20 has information that can specify the selected product (specifically, The tag number of each product) is transmitted to the store mobile terminal 30.

Step S337: The store mobile terminal 30 receives from the POS terminal 20 information (specifically, the tag number of each product) by which the selected product can be identified.
Step S338: The shop portable terminal 30 displays the information (specifically, the tag number of each product) that can specify the selected product received in step S337 on the display unit. For example, information similar to the delivery desired product list (see S36 in FIG. 13) printed and issued by the POS terminal 20 may be displayed on the display unit.

  According to the flow chart shown in FIG. 16, the same information as the delivery desired product list printed and issued by the POS terminal 20 in the cleaning system 1 is displayed on the display unit of the store portable terminal 30 that can be brought into the backyard. Therefore, like the cleaning system 1, the work efficiency is improved.

(Sales promotion activities)
In the above-described embodiment, the sales promotion activity may be performed to a user who satisfies a specific condition (for example, a new user who has registered as a member in the previous month, a user of rank S, a user whose birthday is near, etc.).

  For example, the management device 10 refers to the customer master file (FIG. 3 (A)) and the customer performance totaling file (FIG. 3 (B)), extracts users who satisfy specific conditions, and assigns them to the extracted users. On the other hand, a cleaning application may be used to send a message, send an e-mail, or send a direct mail (DM). Alternatively, a campaign period may be set to give points (points in FIG. 3C) or coupons (coupons in FIG. 4) that can be used in the cleaning system 1.

  Instead of sending a message or an e-mail from the management device 10 to the user terminal 50, a message or the like is sent from the POS terminal 20 to the user terminal 50 (for example, the user terminal 50 of the user who has visited the store). May be. Note that in a mode in which a message or the like is transmitted from the POS terminal 20 to the user terminal 50 (the same is true in a mode in which advertisement information is transmitted from the POS terminal 20 to the user terminal 50), the management device 10 operates under a specific condition (member at the store). A user satisfying the condition that the user is a registered user may be added as an additional condition), and the extraction result may be transmitted to the POS terminal 20, or the customer master file stored in the management device 10 by the POS terminal 20 itself. Users may be extracted that satisfy a specific condition (additional condition may be that the user is a user who has registered as a member in the store).

  Further, the advertisement may be displayed on the user terminal 50 (for example, at least one screen of the membership card screen, the slip list screen, and the slip detail screen) by transmitting the advertisement information from the administrator device 10. The advertisement on the user terminal 50 has a larger number of exposures than the advertisement on the paper receipt, and thus has a higher advertisement effect than the paper receipt. Note that the administrator device 10 refers to various files (customer master file, customer record file, point management file, coupon sale record file, coupon use record file, etc.) to determine whether or not to transmit advertisement information for each user. Alternatively, the advertisement information having different contents may be transmitted for each user.

  In addition, instead of transmitting the advertisement information from the management device 10 to the user terminal 50, the advertisement information may be transmitted from the POS terminal 20 to the user terminal 50 (for example, the user terminal 50 of the user who has visited the store). Good.

  When the administrator device 10 sends the advertisement information to the user terminal 50 (when the POS terminal 20 does not send the advertisement information to the user terminal 50), the administrator device 10 asks which user. Information indicating whether (or whether) the advertisement information having the content described above has been transmitted may be transmitted to the POS terminal 20. For example, the administrator device 10 stores the advertisement information to a certain user (or when or before the advertisement is transmitted), and then the store mainly used by the user (for example, a registered store where membership registration is performed). The advertisement information transmitted to the user (or information summarizing the advertisement information transmitted to the user) may be transmitted to the POS terminal 20). As a result, it becomes possible for a store clerk to call out in conjunction with the advertisement, and it becomes difficult for the user to recognize the advertisement for the first time by inquiring about the advertisement.

(Bag custody)
In the above-described embodiment, it is possible to store the goods by bagging (bagging). Specifically, the above-mentioned speed deposit (deposit category "2") and locker deposit (deposit category "4") correspond to baggage deposit. In addition, when accepting a product packed in a bag at a collection place, a collection deposit (a deposit category "3 ()") also corresponds to a bag deposit.

  The feature of baggage custody is that users do not have to wait for product inspection and payment. However, since the inspection is not conducted face-to-face with the user when the product is stored (the shop assistant performs the inspection alone when taking out the product from the bag), there is a discrepancy in the recognition of the stored product with the user. There is a possibility that the user may make a complaint that the cleaning shop may have lost the product due to a memory error of the user even though he / she has not deposited it. The above-mentioned user's memory error is basically unlikely to occur unless a lapse of time has passed since the time the product was deposited, and even if it occurs, it is highly likely that an error will be noticed.

  Therefore, in the above-described embodiment, in the case of baggage custody, when a store clerk inspects a product taken out of the bag and registers it in the POS terminal 20, the transaction information is immediately transmitted from the POS terminal 20 to the management device 10 and immediately managed. Various processes (for example, the processes of steps S23 to S26 in FIG. 9) are performed in the apparatus 10. This allows the user to check the details of the checked products on the slip detail screen early (if the clerk removes the product from the bag and inspects it) even if the checked bag is not checked when the product is checked. As a result, it becomes difficult for the user to make a memory error and the risk of trouble is reduced.

(Payment at the time of product delivery)
In the case of the above-mentioned baggage deposit, the payment is made at the time of delivering the product, not at the time of depositing the product. Therefore, a smooth and reliable collection of money is an issue.

  In the above embodiment, credit card payment, prepaid payment, and point payment are possible. Specifically, when transmitting the slip detail screen or the like to the user terminal 50 (step S26 in FIG. 9), the management device 10 adds a settlement method (credit card settlement, prepaid settlement, coupon, etc.) to the slip detail screen and the like. A screen for selecting (payment, point payment) is transmitted, and a response of the payment method from the user terminal 50 is received. The management device 10 may transmit a screen for selecting a payment method at a different timing from the transmission of the slip detail screen or the like.

  Further, the cleaning in the cleaning factory may be started after the management device 10 receives the response of the payment method from the user terminal 50 (after the payment is actually completed by the payment method selected by the user). Good. That is, the management device 10 may transmit at least the screen for selecting the settlement method before starting the cleaning in the cleaning factory.

The management device 10 has a function of communicating with a payment server (not shown), communicates with the payment server, and performs credit card payment.
The management device 10 manages information (not shown) regarding the prepaid card, confirms the available balance, and performs the prepaid settlement.
The management device 10 manages information related to coupons (FIGS. 4A and 4B), confirms the remaining number, and performs coupon settlement.
The management device 10 manages the point information (FIG. 3 (C)), confirms the number of available points, and pays the points.

  In addition, the situation in which payment by the payment method selected by the user cannot be performed (for example, when the payment method selected by the user is prepaid payment, when the available balance in the prepaid payment is insufficient, or the payment as prepaid is made in the first place). In the case of no payment, the same applies to coupon payment and point payment), and selection of a plurality of payment methods may be accepted. Further, when accepting selection of a plurality of payment methods, designation of priority of payment methods may be accepted. In addition, if the user's designation is the priority order of coupon payment → point payment → credit card payment, coupon payment will be executed, and point payment will be executed for insufficient charges that cannot be collected by point payment. A credit card payment may be executed for a shortage charge that cannot be collected by payment or point payment.

  Although the user can check the available points on the user terminal 50 (for example, as shown in the membership card screen as shown in FIG. 10), the available balance of the prepaid and the coupon The remaining number may also be confirmed by the user on the user terminal 50.

(Other product deposit modes)
The mode illustrated in FIG. 9 is a mode in which the user and the store clerk face each other in the store (mode of depositing “1 (normal store deposit)”), as described above, The mode of depositing the product from the user is not limited to the mode in which the user and the salesclerk face each other in the store. As described above, the mode of depositing the packaged products in the store (deposit category “2 (speed deposit)” and the mode of depositing the product in a place other than the store (home, convenience store, etc.) (consignment category “3 (collection of cargo) There is also a mode in which the bagged products are stored via a locker (holding category “4 (locker deposit)”).

(Other product delivery mode)
The modes illustrated in FIG. 13, FIG. 15, FIG. 16 and FIG. 17 as modes of delivering the deposited merchandise to the user are modes (delivery category “1”) in which the user and the clerk face each other in the store. However, as described above, the mode of delivering the deposited merchandise to the user is not limited to the mode in which the user and the store clerk face each other in the store. As described above, delivery delivery (delivery category "2") for delivering the deposited merchandise at a place other than the store (home, convenience store, etc.) and locker delivery (delivery category "3") for delivering the deposited merchandise through the locker is there.

  Delivery delivery is performed based on a delivery delivery instruction (request for delivery delivery) from the user. It should be noted that by accepting an instruction from the user that all subsequent product delivery will be delivery delivery, the product delivery instruction for each time may be omitted. The store clerk delivers the delivered product to the instructed delivery place on the instructed delivery date based on the delivery delivery instruction.

  If a delivery delivery instruction is received at the time of coming to the store, the electronic slip file contains a reservation classification “1 (reserved at the store)” and a delivery classification “2” based on the transaction information transmitted from the POS terminal 20 to the management device 10. (Delivery delivery) is stored. When the delivery delivery instruction is received by telephone, the reservation category “2 (reservation by telephone)” and the delivery category “2 (delivery delivery)” are stored. When the delivery application receives the delivery delivery instruction, the reservation category “3 (reservation by application)” and the delivery category “2 (delivery delivery)” are stored.

  The delivery of the locker (return of the locker) is performed based on the user's instruction to deliver the locker (request for delivery of the locker). Based on the locker delivery instruction, the store clerk locks the locker return product (deposited product targeted for locker delivery) in the locker on the day before the return date (the day when the locker is delivered), and the user returns it. Take out the product from the locker without going through the clerk on a daily basis.

  When the locker delivery instruction is received at the time of coming to the store, the electronic slip file contains the reservation category “1 (reserved at the store)” and the delivery category “3” based on the transaction information transmitted from the POS terminal 20 to the management device 10. (Locker delivery) "is stored. When the locker delivery instruction is received by telephone, the reservation category “2 (reservation by telephone)” and the delivery category “3 (locker delivery)” are stored. Further, when the locker delivery instruction is received by the cleaning application, the reservation category “3 (reservation by application)” and the delivery category “3 (locker delivery)” are stored.

(Confirmation of user visit)
The method for confirming that the user has visited the store is not limited to the above-mentioned confirmation method. For example, unlike the OTP generated each time in the user terminal 50, the user's visit to the store may be confirmed using a predetermined character string between the user terminal 50 and the management device 10.

  Further, when the user terminal 50 has a Bluetooth (registered trademark) function, the visit of the user may be confirmed using Bluetooth. For example, it is determined that a Bluetooth-compatible device has been installed on the store side and the Bluetooth-compatible device of the store and the user terminal 50 connected by Bluetooth are identified, so that the user who owns the user terminal 50 has visited the store. You may. Similarly, a wireless LAN router or a leaky coaxial cable may be installed on the store side to confirm the user's visit to the store.

  If the user terminal 50 has a GPS function, the user's visit to the store may be confirmed using the GPS function. For example, the management device 10 acquires the position information of the user terminal 50 and compares it with the position of the store stored in the store file (FIG. 7 (B)), and the position information of the user terminal 50 indicates the location of the store. When it matches (or matches within a certain range) with (latitude / longitude), it may be determined that the user who owns the user terminal 50 has visited the store.

  In the above embodiment, an example in which the delivery desired product is selected at the user terminal 50 has been described, but the delivery desired product may be selected at another device (for example, the POS terminal 20 or the shop portable terminal 30). That is, the store clerk may be allowed to select a product on behalf of the user without operating the user terminal 50 of the user. Thereby, even if the user is unfamiliar with the operation of the cleaning app or is uncomfortable with the touch of the user terminal 50 by the store clerk, it is possible to smoothly deliver the deposited goods. ..

  Further, in the above-described embodiment, the user terminal 50 displays both the "in custody" slip and the "delivered" slip on the slip list screen (see FIG. 11). It is also possible to display only the slips that are "in custody" or only the slips that are "delivered". In addition, when only the "in check" slips are displayed, it is displayed that only the "check in" slips are displayed (messages, marks, etc.), and only the "delivered" slips are displayed. During the time, it may be displayed that only the "delivered" slips are displayed.

  Further, in the above-described embodiment, the user terminal 50 displays both the "in custody" product and the "delivered" product on the slip detail screen (see FIG. 12, etc.), but depending on the user operation. Alternatively, it is possible to display only the products that are "in custody" or only the products that have been "delivered". In addition, when displaying only the products that are "in custody", it displays that only the products that are in custody are displayed (messages, marks, etc.), and only the products that are "delivered" are displayed. During the time, it may be displayed that only the "delivered" products are displayed.

  In addition, when providing a service to store the cleaned goods for a long time (for example, within half a year), set a limit to the operation of selecting the desired goods to be delivered in relation to the goods to be stored and the goods in storage. You can For example, on the slip detail screen, the product to be stored or the product under storage may be hidden or grayed out so that the user cannot select it as the desired product for delivery. Alternatively, when a product scheduled to be stored or a product being stored is selected, a message indicating that the selected product is a product scheduled to be stored (or a product being stored) and cannot be delivered may be displayed. If you select a product that is scheduled to be stored or is being stored, whether to keep the storage (that is, cancel and invalidate the selection of delivery) or stop the storage and deliver it (that is, select the delivery) It may be possible to hand over if there is a choice to stop the storage and hand over it. According to the above, the user will not accidentally (unintentionally) pick up the product that the user desires to be stored, so that it is possible to prevent the satisfaction of the user from being lowered.

  Note that a comment (additional information) to the user may be input at the cleaning factory. For example, in the factory terminal 40, as a comment related to a specific product (a product with stains, frays, etc.), for example, enter a comment "A new button is attached" or a comment "Some stains remain". Alternatively, you may enter the comment "I had something in my pocket" regardless of the specific product. The factory terminal 40 transmits the input information (comment) to the management device 10, and the management device 10 transmits it to the user terminal 50. The management device 10 may send a comment to the POS terminal 20 instead of or in addition to the user terminal 50. Further, the management device 10 may store the comment acquired from the factory terminal 40 in, for example, a custody product information file.

  It should be noted that the position of each custody product is acquired by attaching an electronic tag to the custody product after cleaning and detecting each electronic tag by the reader, and stored as the storage position of each custody product (for example, each custody product). The storage position is stored in association with the tag number of the product. Then, when delivering the product, the POS terminal 20 (or the mobile terminal 30 for the store) displays the storage position of the desired product for delivery on the display unit (for example, the storage position is displayed on the floor layout image of the backyard). May be. This makes it easier for the store clerk to find a desired product (delivery desired product) from among the many custody products stored in the backyard.

  In addition, a lamp (a lamp that can be operated under the control of the POS terminal 20 and the store mobile terminal 30) is arranged at each of a plurality of storage positions in the backyard, and the store clerk stores the storage position of each of the checked products that have been cleaned. Is stored in the POS terminal 20 (or the mobile terminal 30 in the store) (for example, the storage position is stored in association with the tag number of each custody product). Then, when delivering the product, the POS terminal 20 (or the store portable terminal 30) may light a lamp corresponding to the storage position of the delivery desired product.

  Further, a desired product may be found in the backyard by performing image recognition using the camera provided in the store mobile terminal 30. For example, a store clerk takes an image (for example, with the camera of the store mobile terminal 30) of each kept product when the user deposits the product (or when returning to the store after cleaning is completed), and the respective store It is stored as an image of a product (for example, a captured image is stored in association with the tag number of each custody product). Then, when the product is delivered, the camera provided in the mobile terminal 30 of the store directs the through image toward the product stored in the backyard, and the image of the product desired to be delivered (received from the POS terminal 20 or the like). It is also possible to determine whether or not they match the image corresponding to the tag number), and specify the consigned product that can obtain a through image that matches the image of the desired delivery product as the desired delivery product.

  FIG. 18 is an external perspective view showing an example of a locker. The lockers used in the cleaning system 1 include lockers used when depositing products (that is, lockers used at the locker reception desk) and lockers used when delivering products (that is, lockers used when returning lockers). FIG. 18A is an external perspective view of a dedicated locker (hereinafter, also referred to as a reception-only locker) 100 used only at the locker reception. FIG. 18B is an external perspective view of a locker (hereinafter, sometimes referred to as a common locker) 200 used both at the locker reception and at the locker return. FIG. 18C is an external perspective view of a dedicated locker (hereinafter, also referred to as a return-only locker) 300 used only when returning the locker.

(Locker for reception only)
For example, as shown in FIG. 18A, the reception-only locker 100 has a loading slot 101 for loading a product, a collection section 102 for collecting a product loaded from the loading slot, and a card insertion for inserting and ejecting a card. A discharge port 103, a display unit 104 that displays various information, an input operation unit 105 that receives an input operation, a code recognition unit 106 that reads and recognizes a barcode or the like, an issue port 107 that issues a medium such as a receipt, a storage unit ( (Not shown), and a control unit (not shown) for controlling display on the display unit 104 and locking of a door (described later). Note that the reception-only locker 100 does not necessarily have to include all of the above-described configurations. For example, one of the input operation unit 105 and the code recognition unit 106 may be provided and the other may not be provided.

  The inlet 101 is provided with a goodwill type door (hereinafter referred to as an inlet door). The entrance door can be locked. When the insertion port door is unlocked, the user can insert a product (deposited product) into the insertion port 101. On the other hand, when the loading door is locked, the user cannot load the product into the loading slot 101. The slot door is normally in a locked state, unlocked when a predetermined condition is satisfied, and locked again after the product is loaded.

  Various conditions are conceivable as the predetermined condition for unlocking the inlet door. For example, authentication is performed based on one or both of information of a card (for example, a membership card or the like) inserted in the card insertion / ejection slot 103 and information (for example, a personal identification number or the like) input to the input operation unit 105. If the authentication is OK, the insertion port door may be unlocked. In addition, the authentication is performed based on the information recognized by the code recognition unit 106 (for example, the barcode G11 displayed on the membership card screen, the barcode information printed on the membership card, etc.), and when the authentication is OK, input. You may unlock the door. Further, the authentication may be performed based on the information recognized by the code recognition unit 106 and the information input to the input operation unit 105, and in the case of authentication OK, the insertion port door may be unlocked.

  Various methods are conceivable as a method of recognizing the input of a product. For example, a sensor capable of detecting whether or not the inlet door is in a normal state (a state where the surface is vertical due to its own weight) (in other words, whether the inlet door is pushed to the back side or not). By providing a sensor capable of detecting whether or not the product is put in, the introduction of the product may be recognized based on the detection result of the sensor. After loading the product, the loading door pushed to the back side returns to the original state (normal state) due to its own weight, but after returning to the original state, the original state remains for a predetermined time (same user). Even if there is a plurality of closing operations due to, it is possible to consider that all the closing operations have been completed (for example, 10 seconds), and the opening door may be locked (automatically locked) when maintained.

  A basket with casters can be accommodated in the recovery unit 102. In other words, the products loaded into the loading slot 101 are designed to fit in a basket with casters. Further, the product (the basket with the casters) in the collection unit 102 can be taken out from the front side or the back side.

  The collection unit 102 is provided with a door (hereinafter referred to as a collection unit door) at a position where the product can be taken out. The recovery unit door can be locked. When the collection unit door is unlocked, a store clerk or the like in the store can take out the product (the basket with the casters) from the collection unit 102. On the other hand, when the collection unit door is locked, the store clerk or the like in the store cannot take out the product from the collection unit 102. The slot door is normally in a locked state, unlocked by a key managed by a store clerk or the like, and locked again after the product is taken out.

  Although it has been described that the product (the basket with the casters) in the collection unit 102 can be taken out from the front and the back, for example, the front side of the collection unit 102 is outside the store and the back side is inside the store. If it is communicated, the basket with casters can be taken out in the store, and therefore the work of moving the basket with casters taken out of the store into the store becomes unnecessary. That is, if the reception-only locker 100 is installed so that the front side is outside the store and the back side is inside the store, the products in the collection unit 102 can be taken out from the front side and the back side. Work can be done efficiently.

  In addition, on the inside (rear side) of the store, the products loaded into the loading slot from outside the store (front side) are automatically (prepared such as by putting the basket with casters into the collection unit 102, and the basket with casters). It may be possible to collect the data without performing the work of taking out from the collection unit 102). For example, the bottom of the collection unit 102 may be inclined so that the product loaded from the outside of the store naturally moves to the inside of the store, and the inside of the store may be simply an opening without providing a collection door. As a result, the product put in from the outside of the store automatically slides down into the opening inside the store, so it is not necessary to worry about the capacity (volume) of the collection unit 102 (for example, the user can put the product in at any time). In addition, the clerk does not have to take out an appropriate product from the collection unit 102). It should be noted that a large basket or the like with a caster may be placed below the opening so as to receive the product slipping from the opening.

  In addition, in order to make it easier for the product to move inside the store, the material of the inclined part (bottom part) may be made slippery (a material with a small friction coefficient) (the surface is plated or coated to make it slippery). May be). A rotating body may be used instead of or in addition to the material (including coating). For example, a cylindrical member (roller) or a spherical member may be embedded in a part of the inclined portion, or may be embedded in the entire inclined portion (a roller or a ball may form the surface of the inclined portion. ).

  Note that the recovery unit door may be unlocked when a predetermined condition is satisfied, like the insertion port door provided in the insertion port 101, instead of the key.

  Various conditions are conceivable as the predetermined condition for unlocking the recovery unit door. For example, any one of information of a card inserted into the card insertion / eject port 203 (for example, an administrator card managed by a store clerk at a store) and information input to the input operation unit 105 (for example, a personal identification number) Authentication may be performed based on one or both of them, and the collection unit door may be unlocked when the authentication is successful. Note that, for further safety, the key managed by a store clerk or the like may be used in combination with the above-mentioned authentication to unlock the collection unit door.

  The reception-only locker 100 may be capable of communicating with other devices (for example, the POS terminal 20, the management device 10, etc.). That is, the reception-only locker 100 may include a communication unit (not shown).

  When the reception-only locker 100 can communicate with another device (when a communication unit is provided), for example, the management device 10 periodically (e.g., every day) inputs information (personal identification number) to the input operation unit 105. ) May be generated and the generated information may be transmitted to the user terminal 50 and the reception-only locker 100. That is, as a predetermined condition for unlocking the entrance door, the user inputs the information confirmed by the user terminal 50 (the PIN number generated in the management device 10) to the input operation unit 105, and the reception-only locker 100. The authentication may be performed by comparing the information transmitted from the management device 10 with the information input to the input operation unit 105. For example, the management device 10 periodically (for example, every day) generates information (personal identification number) to be input to the input operation unit 105, and transmits the generated information to the POS terminal 20 and the reception-only locker 100. Good. That is, as a predetermined condition for unlocking the collection unit door, the store clerk or the like of the store inputs the information confirmed by the POS terminal 20 (or the mobile terminal 30 for the store) (the personal identification number or the like generated in the management device 10). The reception-only locker 100 may input the information to the unit 105 and compare the information transmitted from the management device 10 with the information input to the input operation unit 105 to perform authentication.

  When the reception-only locker 100 can communicate with other devices, for example, the POS terminal 20 generates an OTP as a predetermined condition for unlocking the collection unit door, and outputs a barcode obtained by converting the OTP into a barcode. A medium for generating and printing the bar code (medium for opening the collection unit door) is issued, and the OTP is transmitted to the reception-only locker 100 (transmitted to the reception-only locker 100 via the management device 10 or directly). , To the reception-only locker 100). The reception-only locker 100 includes information recognized by the code recognition unit 106 (specifically, an OTP obtained from a barcode printed on the collection unit door opening medium) and information received from the outside (the POS terminal 20 or management). The authentication may be performed based on the OTP received from the device 10.

  Further, when the reception-only locker 100 can communicate with another device, the reception-only locker 100 may request the other device for authentication and acquire the authentication result from the other device. When requesting the authentication to another device, the reception-only locker 100 uses the information necessary for the other device to perform the authentication (for example, the information of the card inserted into the card insertion / ejection port 103, the input operation unit). The information input to 105, the information recognized by the code recognition unit 106, and the like) are transmitted to the other device.

(Common locker)
The common locker 200 is, for example, as shown in FIG. 18B, an insertion port 201, a collection unit 202, a card insertion / ejection port 203, a display unit 204, an input operation unit 205, a code recognition unit 206, an issuing port 207, and a storage. A unit (not shown), a control unit (not shown) that controls display on the display unit 204, locking of a return port door (described later), and the like, and a plurality of return ports (return unit) 210. It should be noted that the insertion port 201, the collection unit 202, the card insertion and ejection port 203, the display unit 204, the input operation unit 205, the code recognition unit 206, and the issuing port 207 of the common locker 200 are the insertion port 101 and the collection unit of the reception-only locker 100. 102, the card insertion / ejection port 103, the display unit 104, the input operation unit 105, the code recognition unit 106, and the issuing port 107, the description thereof is omitted. Note that the common locker 200 does not necessarily have to have all the configurations described above. For example, one of the input operation unit 205 and the code recognition unit 206 may be provided and the other may not be provided.

  The common locker 200 may be capable of communicating with other devices (for example, the POS terminal 20, the management device 10, etc.). That is, the common locker 200 may include a communication unit (not shown).

  The common locker 200 shown in FIG. 18 (B) includes a total of 12 return ports 210 arranged in two rows and six columns. In FIG. 18B, 12 return ports are represented, and the return port on the left end is denoted by reference numeral 210. A return port number (sometimes referred to as a "door number") is set as a management number for each return port. For example, specifically, as shown in FIG. 18B, the return port number is “H11” at the upper left end, “H12” at the lower left end, “H21” at the second column from the left, and 2 from the left. The bottom right of the row is “H22”, ..., The upper right end is “H61”, and the upper right end is “H62”. The return port number of each return port may be known in the common locker 200 by attaching a sticker or the like indicating the return port number to each return port.

  Each of the return ports 21 is provided with a door (hereinafter referred to as a return port door). Each return door can be locked individually. When the return door is unlocked, a store clerk or the like can store the product (the product to be returned to the user) in the return port 21. Further, when the return door is in the unlocked state, the user can take out the product from the return port 21. On the other hand, when the return door is in the locked state, the user cannot take out the product from the return port 21. Further, when the return door is locked, the store clerk or the like cannot store the product in the return port 21. The return door is normally locked and unlocked when a predetermined condition is satisfied. Note that the product is locked after it is stored or taken out.

Various conditions are conceivable as the predetermined condition for unlocking the return door.
(Predetermined conditions for storing products (when unlocked by a clerk, etc.))
For example, the authentication is performed based on the information recognized by the code recognition unit 206 (information obtained from the barcode printed on the medium issued for each user who desires to return the locker), and the authentication is OK. The return door (the return door of the return opening for storing the product to be returned to the user) may be unlocked. The details of the unlocking method will be described later. Further, instead of or in addition to the unlocking method, for example, as in the case of unlocking the collection unit door, a card inserted in the card insertion / ejecting port 203 (for example, an administrator card managed by a store clerk, etc.) ), The information (for example, a personal identification number, etc.) input to the input operation unit 205, or both of them may be authenticated, and the return door may be unlocked when the authentication is OK. ..

(Predetermined condition when taking out the product (when the user unlocks))
For example, as in the case of unlocking the entrance door, either the information of the card (membership card or the like) inserted in the card insertion / exit opening 203 or the information (personal identification number or the like) input to the input operation unit 205 is used. Authentication may be performed based on one or both of them, and in the case of authentication being OK, the corresponding return door (the return door of the return opening that stores the product to be returned by the user) may be unlocked. In addition, the authentication is performed based on the information recognized by the code recognition unit 206 (the barcode G11 displayed on the membership card screen, the barcode information printed on the membership card, and the like). May be unlocked. Further, the authentication may be performed based on the information recognized by the code recognition unit 206 and the information input to the input operation unit 205, and in the case of the authentication being OK, the insertion door may be unlocked. For further safety, authentication is performed based on the information of the card inserted in the card insertion / ejection port 203, the information input to the input operation unit 205, and the information recognized by the code recognition unit 206. In the case of authentication OK, the entrance door may be unlocked.

  Various methods are conceivable as a method of recognizing removal of a product. For example, a sensor capable of detecting whether or not the return door is in a normal state (closed state) (in other words, a sensor capable of detecting whether or not the return door is opened) is provided. By doing so, the removal of the product may be recognized based on the detection result of the sensor. After the product is taken out, the return door may be returned to the original state (normal state) by the urging force or the like. In addition, when the original state is maintained for a predetermined period of time (a period in which all the taking-out operations are finished even when the same user takes out a plurality of times, for example, 1 minute) after returning to the original state, The return door may be locked (automatically locked).

  In addition, you may make it provide the light-emitting part corresponding to each return port 210. For example, in the example shown in FIG. 18B, the light emitting section 211 is provided above each return port 210. In addition, a rod, a hook, or the like may be provided in the return port 210 in order to store the product neatly.

  Although the common locker 200 shown in FIG. 18B has 12 return ports, the common locker 200 may have a return port other than 12.

(Return locker)
The return-only locker 300 includes, for example, a card insertion / ejection port (not shown), a display unit (not shown), an input operation unit (not shown), a code recognition unit (not shown), an issuing port (not shown), and a storage unit ( (Not shown), a control unit (not shown) for controlling display on the display unit, locking of return doors (described later), etc., and a plurality of return ports (return unit) 310. In the case of the return-only locker 300 shown in FIG. 18C, the card insertion / ejection slot, display section, input operation section, code recognition section, issue slot, etc. are arranged in the area 301a of the upper left section 301. For convenience of drawing, the illustration of each is omitted.

  In addition, you may make it provide the light-emitting part corresponding to each return port 310. For example, in the example shown in FIG. 18C, the light emitting unit 311 is provided above each return port 310. In addition, a rod, a hook, or the like may be provided in the return port 310 in order to store the product neatly.

  Although the return locker 300 shown in FIG. 18C has five return ports, the return locker 300 may have a return port other than five.

  Subsequently, the locker return will be described in detail with reference to FIGS. 19 to 43. In the following description, the common locker 200 and the return-only locker 300 that can be used for returning the locker will be simply referred to as the return locker unless a distinction is made between them.

  FIG. 19 (same for FIGS. 20 and 26) is an example of various information stored in the cleaning system 1 (same for the cleaning system 2).

(Locker management master file)
FIG. 19A is an example of a locker management master file stored in the management device 10. The locker management master file is a file that stores information about return lockers (return-only locker 300, common locker 200). The locker management master file shown in FIG. 19A stores the installation location, the number of return openings, etc. in association with the locker number. In addition, when all the return lockers in the cleaning system 1 have the same number of return openings (for example, 12), the number of return openings need not be managed (stored) in the locker management master file.

  The locker number is information for identifying each return locker in the cleaning system 1. The installation location is the location where the return locker is installed. Note that it is possible to install two or more return lockers in one store, or to install return lockers in a place other than the store. Examples of locations other than stores include return lockers (for the reception-only locker 100) such as supermarkets, convenience stores, specialty stores (clothing stores, pharmacy stores, etc.), shops in the station yard (or near the station), indoors and outdoors such as condominiums, etc. The same applies). The number of return doors is the number of return doors provided in the return locker.

  Note that the locker management master file may manage the reception-only locker 100 (the locker number of the number-only reception locker 100, etc.) in addition to the return locker (the return-only locker 300 and the common locker 200).

  The POS terminal 20 may store the locker management master file instead of or in addition to the management device 10. Note that the locker management master file stored in the POS terminal 20 may be a file related to all return lockers, as in the case of the file stored in the management device 10, or as shown in FIG. It may be a file relating to a return locker related to the store in which the POS terminal 20 is installed).

(Required number definition file)
FIG. 19C is an example of the required number definition file stored in the management device 10. The required number definition file is a file that stores information about the number of return units required for returning the locker. The required number definition file shown in FIG. 19C stores the required number in association with the number of returned products. The number of returned products is the number (quantity) of the desired product for delivery. The required number of units is the number of units required to return the locker. According to FIG. 19C, for example, if the number of returned merchandise items is 1 to 4, the required number is 1, and if it is 5 to 8, the required number is 2. In addition, when the capacities in the return ports differ for each locker type, the required number definition file may be stored for each locker type.

  The required number definition file shown in FIG. 19C merely determines the required number based on the number of returned products and does not consider the type of returned product, but is necessary in consideration of the type of returned product. The number of units may be determined. For example, instead of the required number definition file shown in FIG. 19C, the required number definition file as shown in FIG. 19D and the volume number definition file as shown in FIG. 19E are stored. May be.

  The required number definition file shown in FIG. 19D stores the required number in association with the number of returned volumes. The number of returned volumes is the volume (size) of the desired product for delivery. According to FIG. 19D, for example, if the number of returned volumes is 1 to 4, the required number is 1, and if it is 5 to 8, the required number is 2.

  The volume number definition file shown in FIG. 19E stores the number of volumes in association with the product type (see FIG. 7A). According to FIG. 19E, for example, the number of volumes of products (shirts) whose product type is SY01 is 1, and the number of volumes is 4 for products (coats) of SY04.

  For example, when there are two delivery desired products, one is a shirt (product type “SY01”) and the other is a coat (product type “SY04”), the required number definition file in FIG. According to this, since the number of returned merchandise items is 2, the required number of units is 1. On the other hand, according to the required volume definition file of FIG. 19 (D) and the volume number definition file of FIG. 19 (E), the total volume number of one shirt and one coat is 5, so the required number is 2. ..

  Instead of or in addition to the management device 10, the POS terminal 20 may store a necessary number definition file as shown in FIG. 19 (C). Further, instead of or in addition to the management device 10, the POS terminal 20 may store a necessary number definition file as shown in FIG. 19D and a volume number definition file as shown in FIG. 19E.

(Required number definition file)
FIG. 20A is an example of a locker-specific reservation status file stored in the management device 10. The locker reservation status file is a file that stores information about the reservation status (reservation status) of returning lockers for each return locker. The locker-specific reservation status file shown in FIG. 20 (A) shows a reservation status file regarding the return locker with locker number "L01", and is associated with the return date and the return door number, the reservation section, the customer code, and the tag. The number, the number of used volumes, the reservation date, the reservation number, etc. are stored. Note that in FIG. 20A, the sheets (table) for each return date are shown separately for convenience of description, but the sheets may or may not be provided for each return date. The number of used volumes is the number of volumes used to deliver the product at the return port, that is, the volume of the desired delivery product delivered at the return port. The locker-specific reservation status file of FIG. 20B will be described later.

  The POS terminal 20 may store the locker-specific reservation status file instead of or in addition to the management device 10. Note that the locker-specific reservation status file stored in the POS terminal 20 may be a file related to all return lockers, as in the file stored in the management device 10, or the store (store in which the POS terminal 20 is installed). ) May be a file related to the return locker.

  The locker-specific reservation status file holds past information (past return date information) in addition to future information (future return date information). In other words, the management device 10 (similarly when the POS terminal 20 stores the locker-specific reservation status file) continues to retain the past information in the locker-specific reservation status file without erasing it. For example, the management device 10 may continue to retain past information without erasing it for a predetermined period (at least a period referred to when determining a return port (described later)).

  The future information in the locker-specific reservation status file is a file indicating the future reservation status of the locker (each return port), but since the locker is used based on the reservation, the locker-specific reservation status file Our past information is also a file showing the past usage of the locker. In other words, the management device 10 (similarly when the POS terminal 20 stores the locker-specific reservation status file) or the storage unit of the management device 10 (the storage unit such as the hard disk 24 of the POS terminal 20) is past to future. Manages the usage status of lockers (return gates).

  FIG. 21 is an explanatory diagram for explaining management of the locker usage status. FIG. 21 shows an example of the information stored in the locker-specific reservation status file in a different expression format for the sake of convenience of explanation (so that the number of vacant days on a plurality of return dates can be understood). In other words, the management device 10 (similarly when the POS terminal 20 stores the locker-specific reservation status file) manages the locker usage status as shown in FIG. Note that the return date “201X / 4/20” information (arrow line information) in FIG. 21 is based on the “201X / 4/20” information in FIG. 20A. Information on the return date other than the return date “201X / 4/20” is not shown in FIG.

(Rocker available date)
FIG. 22 is a flowchart showing an example of an operation relating to a method of specifying a reservable date (returnable date). The process of the flowchart shown in FIG. 22 is started when the reservation possible date of the locker return is specified (when the process related to the locker return reservation is executed. For example, when the locker return scheduled date calendar screen (described later) is displayed). To do. Note that the flowchart shown in FIG. 22 shows the operation of the device (for example, the management device 10, the POS terminal 20, etc.) that specifies the reservable date.

Step S400 in FIG. 22: Calculate the required number of units.
Step S401: It is determined whether or not all the products for which the locker is desired to be returned have been finished. If not finished (step S401; NO), the process proceeds to step S402. If finished (step S401; YES), the process proceeds to step S405. When the process of this flowchart is executed at the time of depositing the products, since none of the products has been finished, the process proceeds to step S402.

Step S402: The latest scheduled finish date (the latest scheduled finish date among the scheduled finish dates of each product for which the locker is desired to be returned) is specified.
Step S403: The latest scheduled finish date is set as the reference date. Then, it progresses to step S406. Note that the reference dates of steps S403, S405, and S406 are the earliest arriving reservable dates when the usage status of the locker is not taken into consideration (ignored).
Step S405: Set tomorrow as the reference date. Then, it progresses to step S406.

Step S406: It is determined whether or not the vacant number on each day after the reference date is equal to or larger than the required number. Since the reservation is possible if the vacant number is equal to or larger than the required number, the process of step S406 is a process of determining whether or not the reservation is possible. In other words, in the process of step S406, the reservable date is calculated from the vacant number of each day after the reference date and the required number of units.
Step S407: Output the determination result. For example, the management device 10 (POS terminal 20) may display the determination result. Further, for example, the management device 10 (POS terminal 20) may print the determination result. Further, for example, the management device 10 may transmit information indicating the determination result to the POS terminal 20 (or the user terminal 50) (the POS 20 (or the user terminal 50) may display the determination result). Further, for example, the management device 10 (POS terminal 20) may print the determination result. Further, for example, the POS terminal 20 may transmit information indicating the determination result to the user terminal 50 (the user terminal 50 may display the determination result). Then, the flowchart of FIG. 22 ends.

  FIG. 23 is an explanatory diagram illustrating a method of specifying a reservable date. Specifically, FIGS. 23A to 23C are reservations when returning the lockers of the three products (the products in the columns G33, G34, and G35) of “in custody” shown in FIG. It is an example (obtained based on the number of returned merchandise items) of available dates obtained using the necessary number definition file of FIG. 19C. 23 (D) to 23 (F) show the reservation possible dates in the case of returning the locker of the three products (column G33, column G34, and column G35) of "in custody" shown in FIG. 19 is an example obtained using the required number definition file of 19 (D) and the volume file of FIG. 19 (E) (example obtained based on the number of returned volumes). Note that today is "201X / 4/19".

(Example calculated based on the number of returned products)
The upper part of FIG. 23 (A) (on the side of the arrow) shows the information (scheduled finish date) regarding the product desired to be delivered by the return of the locker (three products “in custody” shown in FIG. 12) (FIG. 7). (D)). Since the number of returned products is 3 as shown in the upper part of FIG. 23A, in the process of step S400 of FIG. 22, the required number of units is as shown in the lower part of FIG. Is calculated as 1 (see FIG. 19C).

  Next, the scheduled finish dates for the three products are “201X / 4/11”, “201X / 4/13”, and “201X / 4/16”, and today is “201X / 4/19”. It is determined that all products have been finished (step S401; YES), and "201X / 4/19", which is the date of tomorrow, is set as the reference date (step S405).

  Subsequently, it is determined whether or not the vacant number on each day after "201X / 4/19" is equal to or larger than the required number of 1 (step S406). For example, as shown in FIG. A day with a required number of 1 or more is output (displayed, etc.) as a reservable day (step S407). In FIG. 23B, the vacant number of each reservable day is also output (displayed). Note that, in the processing of step S407, as shown in FIG. 23 (C), reservation availability or the like may be output (displayed) for each day after the reference date.

(Example calculated based on the number of returned volumes)
The upper part of FIG. 23 (D) (base side of the arrow) shows information (number of volumes, scheduled finish date) regarding the delivery desired product (three products “in custody” shown in FIG. 12) by returning the locker. (FIG. 19 (E), FIG. 7 (D)). Since the total number of volumes is 6 as shown in the upper part of FIG. 23, in the process of step S400 of FIG. 22, 2 is set as the required number as shown in the lower part of FIG. It is calculated (see FIG. 19D).

  Next, the scheduled finish dates for the three products are “201X / 4/11”, “201X / 4/13”, and “201X / 4/16”, and today is “201X / 4/19”. It is determined that all products have been finished (step S401; YES), and "201X / 4/19", which is the date of tomorrow, is set as the reference date (step S405).

  Subsequently, it is determined whether or not the vacant number of each day after "201X / 4/19" is equal to or larger than the required number of 2 (step S406), and, for example, as shown in FIG. A day when the number is 2 or more, which is the required number, is output (displayed, etc.) as a reservable day (step S407). In FIG. 23 (E), the vacant number of each reservable day is also output (displayed). Note that in the process of step S407, as shown in FIG. 23 (F), reservation availability may be output (displayed or the like) for each day after the reference date.

  As described above, FIGS. 23 (C) and 23 (F) show the availability of reservation for each day, so FIG. 22 is a flowchart showing the operation of specifying the available reservation date (returnable date). At the same time, it is also a flowchart showing the operation of determining whether or not reservation is possible for each day (or a specific day). That is, the management device 10, the POS terminal 20, and the like are devices that specify a reservable date and a device that determines whether or not a reservation is possible.

  Note that the output mode shown in FIG. 23 (FIG. 23 (B), FIG. 23 (C), FIG. 23 (E), and FIG. 23 (F)) is an example, and for example, the scheduled return date of the locker described below. The calendar screen may indicate the dates that can be reserved.

(Calendar screen of scheduled return date of locker)
FIG. 24 (similar to FIG. 25) is an example of a calendar screen of scheduled locker return date (locker return reservation screen). The calendar screen of the scheduled return date of the locker shown in FIG. 24 is displayed on, for example, the POS terminal 20, the user terminal 50, or the management device 10. When the management device 10 does not have an operation unit or a display unit (for example, a server installed in a data center), another device (personal computer or the like) that can communicate (connect) with the management device 10 A calendar screen for the scheduled return date of lockers (similar to the locker return reservation confirmation screen described later) may be displayed on the display section of.

  When the selection completion icon G32 on the slip detail screen (FIGS. 12 and 14) is operated, the user terminal 50 omits the description above, but, for example, the user is asked whether the locker is desired to be returned. A screen for selecting the locker return date may be displayed on the display unit as shown in FIG. 24 when the locker return desired calendar is selected. In addition, when one locker cannot be specified from the store (for example, when two or more return lockers are associated with one store), the user may specify the return locker.

  In addition, the POS terminal 20 may display a locker return date calendar screen as shown in FIG. 24 on the display unit 25, for example, when “Locker return reservation” is selected on the menu screen (not shown). .. The same applies to the management device 10.

  In the case of the calendar screen of the scheduled return date of the locker displayed by the user terminal 50, the locker information column and the customer information column are displayed with the information automatically input, but the POS terminal 20 and the management device 10 are displayed. In the case of the calendar screen for the scheduled return date of lockers, a store clerk or the like may enter information in each of the locker information column and the customer information column.

  On the calendar screen of scheduled return date of locker shown in FIG. 24, the current date / time column (see symbol A), the locker information column (see symbol B), the customer information column (see symbol C), the locker return item number column (see symbol D) ), A message column (see symbol E), a required return number column (see symbol F), an adjustment column (see symbol G), a calendar column (see symbol H), and the like.

  The current date and time is displayed in the current date and time column (reference A). In the locker information column (reference B), the locker number of the return locker whose information is displayed on the calendar screen of the scheduled return date of the locker is displayed. In the customer information column (reference C), the customer code of the user (user who makes the locker return reservation) is displayed. In the locker return product score column (reference D), the score of the product desired to be delivered by the user for returning the locker is displayed. In the required number of return units column (reference F), the number of return units required when returning the locker of the user is displayed. In the adjustment field (reference G), an increase / decrease (adjustment) button for the required number of return ports and an adjustable range are displayed. In the calendar field (symbol H), the number of usable (reservable) return ports (empty number of return ports) on each day is displayed. Each day area in the calendar column is a button.

  Some information displayed in FIG. 24 will be described. In the description of FIG. 24, the user (customer code “KB9876”) has a shirt (tag number “TG01-1372”) and a sweater (tag number “TG01”) on the slip detail screen (FIG. 14). -1374) and a down jacket (tag number "TG01-1375") are selected as the items to be delivered by returning the locker. Also, the required number is calculated in consideration of the number of volumes.

  "L01 (AAA)" in the locker information column (reference B) in FIG. 24 is, for example, a stored product information file (FIG. 6), a locker management master file (FIG. 19 (A)), a store file (FIG. 7 (B)). ) And so on. “3” in the locker return product score column (reference D) is the above-mentioned 3 points.

  "2" in the required number of return units column (reference F) indicates the number of return units based on the number of return volumes. That is, it is displayed based on the product type file (FIG. 7A), the necessary number definition file (FIG. 19D), the volume number definition file (FIG. 19E), and the like. That is, the volume number of the shirt (product type “SY01”) is “1”, the volume number of the sweater (product type “SY02”) is “2”, and the down jacket (product type “SY03” is the volume number). The total volume number (return volume number) is “3.” Since the required number corresponding to the return volume number “6” is “2”, “2” is displayed in the required return port number column. Is displayed.

  The adjustable range “1 to 3” in the adjustment column (reference G) is preset as a fixed value in the case of the required return port number column “2”. It should be noted that it may be preset as a fixed value when the number of returned volumes is "6".

  "4" of 4/20 in the calendar column (reference H) is displayed based on the empty number "4" of the reservation status file for each locker (FIG. 20 (A)). In the calendar screen of the scheduled locker return date shown in FIG. 24, the button color (background color) of each day must be a reserved day (the day after tomorrow (excluding store holidays) and a vacant number is required) It is different depending on whether it is a day that is more than the number of people) or a day that cannot be booked (a day that is not bookable). In FIG. 24, the reservable days (4/20, 4/23, 4/24, 4/27, 4/28, ...) Are plain (white), and the unreservable days (4/16 to 4/19, 4/21, 4/22, 4/25, 4/26, 4/30, ...) are indicated by dodd.

  FIG. 20 (B) shows the stored contents of the updated locker-specific reservation status file that is updated after the button “4/20” is operated (touched, etc.) on the calendar screen for scheduled return date of lockers in FIG. 24. Further, FIG. 25 is an example of the scheduled locker return date calendar screen displayed after the button “4/20” is operated on the scheduled locker return date calendar screen of FIG. 24.

  In addition, FIG. 26 shows the stored contents of the updated merchandise item information file which is updated after the button “4/20” is operated (touched or the like) on the calendar screen of scheduled return date of the locker of FIG. 24. Further, FIG. 27 is an example of the slip detail screen displayed after the button “4/20” is operated on the calendar screen of the scheduled return date of the locker of FIG. 24.

(Decision of return port)
If the number of empty return ports is greater than the required number of return ports (required number), the necessary number of return ports will be determined (selected) from the available (reservable) return ports. That is, when there is a margin in the empty number (room for selecting a return port), which return port is used is determined. For example, in the example shown in FIGS. 20A and 20B, two return ports (return ports) (return port numbers “H11”, “H12”, “H21”, and “H22”) are available. The mouth number "H11""H12") has been determined.

(How to determine the return port)
As a method of deciding the return port to be reserved from the available return ports, for example, the return port based on the past usage status of each return port (past usage status, specifically, past decision result) You may decide. Specifically, the return port may be determined so that the frequency of use of the specific return port does not increase (so that each return port is used uniformly). By using each return port evenly, it becomes difficult for a situation where deterioration or damage progresses at a specific return port to occur. Note that the past usage status of each return port can be grasped by, for example, storing the locker-specific reservation status file (FIG. 20) immediately for a certain period of time without erasing even after the return date. That is, by referring to the locker-specific reservation status file whose past return date has passed (past locker-specific reservation status file), the past usage status of each return port may be grasped.

  Further, instead of or in addition to the above method, for example, the return ports may be determined based on the positional relationship (adjacent relationship) of each return port. Specifically, when the same user reserves two or more return ports (when the required number of return ports for the user is two or more), the deposited goods can be taken out from the adjacent return ports, It is also possible to determine adjacent return ports as much as possible. By determining the adjacent return doors, the user does not have to move to the return locker at a distant position.

  FIG. 28 is an example of a file used to determine the adjacency of the return port. Whether or not the respective return ports are adjacent to each other is indicated by, for example, a file indicating another return port adjacent to a certain return port (for example, FIG. 28A) or a pattern (combination) of adjacent return ports. Alternatively, the determination may be made by storing a file (for example, FIG. 28B) or the like. The files (files in FIGS. 28A and 28B) are stored in, for example, a device that determines the return port (for example, the management device 10, the POS terminal 20 or the like).

  FIG. 28A is a file showing another return port adjacent to a certain return port (return port of interest). Specifically, FIG. 28 (A) is a file showing another return port adjacent to each return port of the common locker 200 (FIG. 18 (B)). According to the file shown in FIG. 28 (A), for example, two return ports adjacent to the return port with the return port number “H11” are the return port with the return port number “H12” and the return port with “H21”. Is. Further, for example, there are three return ports adjacent to the return port number "H21", that is, the return port number "H11", the return port number "H22", and the return port number "H31". ..

  FIG. 28B is a file showing a pattern of adjacent return ports. Specifically, the file on the left side of FIG. 28B is a file in the common locker 200 showing a pattern in which two return ports are adjacent to each other. The file on the right side of FIG. 28B is a file showing a pattern in which three return ports are adjacent to each other in the common locker 200. It should be noted that illustration of a file in the common locker 200 having a pattern in which four or more return ports are adjacent is omitted.

  According to the file shown in FIG. 28 (B), for example, a combination of three return ports with return port numbers “H11”, “H21”, and “H22” exists in the file on the right side of FIG. 28 (B). (Third from the top), it can be seen that the three return ports constitute a group of three adjacent return ports. Further, since the combination of the three return ports of the return port numbers “H11”, “H21”, and “H32” does not exist in the file on the right side of FIG. 28B, the three return ports are three. It can be seen that they do not form a group of return ports adjacent to each other. However, since the combination of the two return ports of return port numbers “H11” and “H21” exists in the file on the left side of FIG. 28B (second from the top), the two return ports are It can be seen that they form two adjacent return ports.

  Note that the examples shown in FIGS. 28A and 28B are defined as being adjacent to each other in the relationship of being vertically and horizontally arranged, but the relationship of vertically and vertically as well as being obliquely arranged is also applicable. It may be defined as an adjacent relationship. Specifically, in the file of FIG. 28 (A), for example, as return ports adjacent to the return port number “H11”, three return port numbers “H12”, “H21”, and “H22” are provided. 28B, a combination of two return ports of return port numbers “H11” and “H22” may be added as a pattern in which two are adjacent to each other in the file on the left side of FIG. 28B.

  FIG. 29 is a flowchart showing an example of the method of determining the return port. The process of the flowchart shown in FIG. 29 is started by performing a reservation operation (operation of the date button in the calendar field (reference numeral H)) on the calendar screen for the scheduled return date of the locker. The flowchart shown in FIG. 29 (the same applies to the flowchart shown in FIG. 30) shows the operation of the device for determining the return port (for example, the management device 10, the POS terminal 20, etc.).

Step S500 in FIG. 29: It is determined whether or not the number of empty return ports (the number of usable return ports) is greater than the required number (the required number of return ports). That is, it is determined whether or not there is a vacant number. When the number of empty return ports is not greater than the required number (step S500; NO), the process proceeds to step S501. When the number of empty return ports is larger than the required number (step S500; YES), the process proceeds to step S502.

Step S501: Decide all return ports corresponding to the vacant number (required number). In other words, since there is no room in the number of empty slots and there is no room to select a return port, all free return ports are reserved. Then, the flowchart of FIG. 29 ends.

Step S502: It is determined whether the required number is two or more. When the required number is one (step S502; NO), the process proceeds to step S503. When the required number is two or more (step S502; YES), the process proceeds to step S504.

Step S503: Determine the least used one. In other words, since at most one return port will be determined, it is not necessary to check for the existence of adjacent empty spaces (adjacent empty return port groups). Reserve the least used return port so that it is used universally. Then, the flowchart of FIG. 29 ends.

  In the determination in step S503, there are cases in which there is a plurality of candidates in the determination based on the usage status, and one return port to be determined (reserved) cannot be specified. For example, 8 of the 12 return ports are used the day before and not used the day before, and the remaining 4 return ports are used the day before and not the day before. In such a case, there are four return ports that are candidates for determining the required number of one return port (because there were four return ports used two days before). ), The required number 1 cannot be specified from the 4 candidates only by the judgment based on the usage status.

  In the above case, one return slot may be randomly determined from a plurality of candidates using a random number or the like. Further, one return port may be determined from a plurality of candidates based on a predetermined rule. For example, as a predetermined rule, a predetermined priority order (for example, the left column is given priority, and the upper row is given priority in the same column, the return port number “H11” → “H12” → “H21” → “H22 → “H31” → “H32”, ..., “H61” → “H62”) in order), and one return port having the highest priority among the plurality of candidates may be determined. Further, as a predetermined rule, one return port may be determined from a plurality of candidates so that the number of adjacent vacant spaces (described later) becomes as large as possible after the determination. Also, these may be combined and determined.

  Note that at step S503, at most one return port is determined, so there is no need to check for the presence of an adjacent vacant space, and the least used return port from all vacant return ports. Although it has been described that the mouth is decided (reserved), one return mouth may be decided by checking the presence or absence of an adjacent space. Specifically, in the determination of step S503, if there is an empty return port that configures the adjacent sky and an empty return port that does not configure the adjacent sky, the adjacent sky is not configured. One return port may be determined from the return ports in the empty state. In other words, the empty return port forming the adjacent sky may be saved for another reservation (subsequent reservation).

Step S504: It is determined whether there is an adjacent sky. In other words, since multiple return ports will be decided, the presence or absence of an adjacent vacancy is confirmed. If there is no adjacent sky (step S504; NO), the process proceeds to step S505. If there is an adjacent sky (step S504; YES), the process proceeds to step S506.

Step S505: Determine the required number in an unused order. In other words, since there is no adjacent vacant space, the necessary number of return ports are reserved in the order in which they are not used so that the respective return ports are used evenly among all the vacant return ports. Then, the flowchart of FIG. 29 ends.

  In addition, in the determination in step S505, there are cases where a plurality of candidates exist and the return port to be determined (reserved) cannot be specified in the determination based on the usage status. For example, the required number is 3, and 8 of the 12 return ports are used the day before, not used the day before, and the remaining 4 return ports are used the day before. If it was used two days before, there will be four return ports that are candidates for determining the required number of three return ports (used two days before. Since there are four return ports), the required number of three cannot be specified from the four candidates only by the judgment based on the usage status. In addition, for example, when the usage situation is the same as above and the required number is 5, four of the five required return ports (four of the return ports used the day before two After determining the return port, there will be 8 return ports that are candidates for determining the remaining 1 return port out of the required number of 5 return ports (the return port used on the previous day Since there are 8), the required number 1 cannot be specified from the 8 candidates only by the judgment based on the usage status.

  In the above case, the return port may be randomly determined from a plurality of candidates using a random number or the like. Further, the return port may be determined from a plurality of candidates based on a predetermined rule. For example, as a predetermined rule, a predetermined priority order (for example, the left column is given priority, and the upper row is given priority in the same column, the return port number “H11” → “H12” → “H21” → “H22 → “H31” → “H32”, ..., “H61” → “H62” in that order).

Step S506: It is determined whether or not the number of adjacent vacant spaces is greater than or equal to the required number. Note that the number of adjacent empty spaces is the number of empty empty return ports that form adjacent empty spaces (a group of adjacent empty empty return ports). If the number of adjacent vacant spaces is less than the required number (step S506; NO), the process proceeds to step S507. When the number of adjacent vacant spaces is equal to or larger than the required number (step S506; YES), the process proceeds to step S508. When there are a plurality of adjacent vacant spaces, it is determined whether or not the maximum number of adjacent vacant spaces among the number of adjacent vacant spaces of each adjacent vacancy is equal to or greater than the required number.

Step S507: The required number is determined by giving priority to the adjacent sky. Then, the flowchart of FIG. 29 ends.

  Hereinafter, regarding the processing of step S507, when there is only one adjacent sky (adjacent sky whose adjoining sky count is less than the required number) and when there are multiple adjacent skys (adjacent sky whose adjoining sky count is less than the required number) I will explain separately.

  When there is only one adjacent sky (adjacent sky with the number of adjacent sky less than the required number), for example, for the number of adjacent sky of the required number, the empty state that configures the adjacent sky regardless of the usage situation. For all the rest, the remaining return ports may be determined in the order in which they are not used, out of all the available return ports (all return ports in the empty state that do not form an adjacent sky). .. In addition, when there are a plurality of candidates in the determination according to the usage status in the above remaining determination, the return port may be randomly selected from the plurality of candidates using a random number or the like, as in the determination in step S505. .. Further, the return port may be determined from a plurality of candidates based on a predetermined rule.

  When there are a plurality of adjacent vacant spaces (the number of adjacent vacant spaces is less than the required number of adjacent vacant spaces), the return port may be determined by giving priority to an adjacent vacant space having a large number of adjacent vacant spaces regardless of the usage status. For example, when the required number is 4, there is one adjacent sky with an adjacent sky number of 2, and there is one adjacent sky with an adjacent sky number of 3, then an adjacent sky with an adjacent sky number of 3 is configured. All empty return ports (3) are determined, and the least used return port is determined from the empty return ports (2) that make up the adjacent sky where the number of adjacent vacant spaces is 2. You may. In addition, when the usage conditions of the empty return ports (2 units) forming the adjacent sky with the adjacent number of 2 are the same, one return port is randomly selected from the two using random numbers. May be determined, or one return port may be determined from the two return ports based on a predetermined rule. The same applies to the case of determining the return port by giving priority to adjacent vacant spaces having a small number of adjacent vacant spaces, which will be described below.

  When there are a plurality of adjacent vacant spaces (adjacent vacant spaces where the number of adjacent vacant spaces is less than the required number), instead of the above, the return port may be determined by giving priority to adjacent vacant spaces with a small number of adjacent vacant spaces, regardless of the usage status. .. For example, when the required number is 4, there is one adjacent sky with an adjacent sky number of 2, and there is one adjacent sky with an adjacent sky number of 3, an adjacent sky with an adjacent sky number of 2 is configured. All empty return ports (2) are determined, and from the empty return ports (3) that make up the adjacent sky with an adjacent empty count of 3, two return ports are determined in the order in which they are not used. You may.

  In addition, when determining the return port by prioritizing the adjacent sky with a large number of adjacent vacant spaces or by determining the return port by prioritizing the adjacent sky with a small adjacent vacant number, the adjacent vacant spaces with the same adjacent vacant number If there is more than one, based on the usage situation, random number, or a predetermined rule, determine any one adjacent sky, and determine the return slot from the empty return slots that make up the determined adjacent sky. May be.

  If the required number is larger than the total number of adjacent vacant spaces of all the adjacent vacant spaces, the number of adjacent vacant spaces (the number of adjacent vacant spaces of all adjacent vacant spaces) out of the required number is ) Of all empty empty return ports, and the rest of all empty empty return ports (all empty empty return ports that do not form an adjacent sky), in the order in which they are not used. May be determined. In addition, when there are a plurality of candidates in the determination according to the usage status in the above remaining determination, the return port may be randomly selected from the plurality of candidates using a random number or the like, as in the determination in step S505. .. Further, the return port may be determined from a plurality of candidates based on a predetermined rule.

Step S508: Determine the required number of minutes from the adjacent sky. Then, the flowchart of FIG. 29 ends.

  Hereinafter, the processing of step S508 will be described separately for the case where there are the adjacent skys of the number of adjacent skys equal to the required number and the case of the absence of the number of adjacent skys for the required number.

  When the number of adjacent vacant spaces equal to the required number is present, all return ports in an empty state that constitute the adjacent vacant number equal to the required number may be determined. For example, when the required number is 3, there is one adjacent sky with an adjacent sky number of 2, there is one adjacent sky with an adjacent sky number of 3, and there is one adjacent sky with an adjacent sky number of 4. , All empty return ports (three) that make up the adjacent sky with the adjacent sky count of 3 may be determined. When there are a plurality of adjacent vacant spaces equal to the required number of adjacent vacant spaces, any one of the adjacent vacant spaces (adjacent vacant spaces equal to the required number of adjacent vacant spaces is determined based on the usage status, random number, or predetermined rule). (Empty), and all empty return ports forming the determined adjacent sky may be determined. For example, in the case where the required number is 3, there is one adjacent sky with an adjacent sky number of 2, there are two adjacent sky with an adjacent sky number of 3, and there is one adjacent sky with an adjacent sky number of 4. Based on the usage status, random number, or a predetermined rule, the number of adjacent vacant spaces is set to 3, and one of the adjacent vacant spaces is determined, and all empty return ports (3 units) that make up the determined adjacent vacant space are determined. Good.

  If there are no adjacent vacant spaces equal to the required number of adjacent vacant spaces, then the required number of adjacent empty vacant spaces that compose the minimum number of adjacent vacant spaces exceeding the required number are You may decide the return port. For example, when the required number is 3, there is one adjacent sky with an adjacent sky number of 2, there is one adjacent sky with an adjacent sky number of 4, and there is an adjacent sky with an adjacent sky number of 5, Of the empty return ports (4) that form the adjacent sky with the number of adjacent vacant spaces being 4, three return ports may be determined in an unused order. If there is a minimum number of adjacent vacant spaces that exceeds the required number of adjacent vacant spaces, any one of the adjacent vacant spaces (the minimum number of adjacent vacant spaces that exceeds the required number is determined based on usage conditions, random numbers, and predetermined rules). It is also possible to determine a necessary number of return ports from the empty return ports that make up the determined adjacent sky, in the order in which they are not used. For example, when the required number is 3, there is one adjacent sky with an adjacent sky number of 2, there are two adjacent sky with an adjacent sky number of 4, and there is an adjacent sky with an adjacent sky number of 5 Based on the usage status, random number, or a predetermined rule, one of the adjacent vacant spaces is determined to be one of the adjacent vacant spaces, and used from the empty return ports (4 pcs.) That make up the determined adjacent vacant space. Three return ports may be determined in the order in which the return is not performed.

  In addition, when deciding the return port in the unused order (in the above example, from the empty return ports (4 pieces) that make up the adjacent sky with 4 adjacent vacant spaces, 3 pieces in the unused order (When determining the return port), if there are a plurality of candidates according to the usage situation, the return port may be randomly determined from the plurality of candidates using a random number or the like. Further, the return port may be determined from a plurality of candidates based on a predetermined rule.

  As described above, according to the flowchart of FIG. 29, when there is a vacancy in the number of reservations (the required number) (step S500 (YES)), the user who uses a plurality of return ports (step S502 ( (YES)), if there is an adjacent sky (step S504 (YES)), the adjacent return port is preferentially reserved.

  As described above, the processing of the flowchart shown in FIG. 29 is a mode in which the return port is individually determined for each reservation (the return port is determined each time each reservation is made). It is not limited to this. For example, the return ports may be collectively determined for one or more reservations made within a certain period (the return ports may be collectively determined after the end of the period).

  FIG. 30 is a flowchart showing another example of the method of determining the return port. The device for determining the return port (for example, the management device 10, the POS terminal 20, etc.) may execute the process of the flowchart shown in FIG. 30 instead of the process of the flowchart shown in FIG. The process of the flowchart shown in FIG. 30 starts, for example, at a predetermined time (for example, 23:00 on the day before the reservation date).

Step S516 of FIG. 30: It is determined whether or not all reservations have been extracted. That is, in the following process (steps S518 to S528), the return port is determined for each reservation, but it is determined whether the return ports have been determined for all reservations. If all the reservations have been extracted (step S516; YES), the flowchart of FIG. 30 ends. If all reservations have not been extracted (step S516; NO), the process proceeds to step S518.

Step S518: Extract one reservation with the maximum required number from undecided reservations. That is, control is performed so that the return port is determined in order from the reservation (user) that uses the most return ports. If there are a plurality of reservations having the same required number, the reservations may be extracted in the order of reservation (the order of the reservation time is earlier).

  After executing the processing of step S518, the process proceeds to step S520. Note that the processing of steps S520 to S528 of FIG. 30 is the same as the processing of steps S500 to S508 of FIG. After performing any one of the processes of steps S521, S523, S525, S527, and S528 of FIG. 30, the process returns to step S516. Then, as described above, by determining the return port for all the reservations, the flowchart of FIG. 30 ends.

  As described above, according to the flowchart of FIG. 30, since the return port is determined from the reservations that require a large number (step S518), the adjacent return port is more easily reserved for a user who uses a plurality of return ports. ..

  FIG. 31 is an explanatory diagram illustrating a method of determining a return port. FIG. 31 (A) schematically shows all 12 return ports (return port numbers “H11” to “H62”) of the common locker 200 of FIG. 18 (B). In FIG. 31A, the usage status of each return port is as follows. The six return ports of the return port numbers “H11”, “H12”, “H21”, “H22”, “H51”, and “H52” are the return ports used yesterday. The five return ports, "H31", "H32", "H42", "H61", and "H62", are the ones that were used two days ago (the last one was used two days ago). is there. The return port of the return port number “H41” is the return port used 3 days ago (the last used port was 3 days ago).

  In FIG. 31 (B), each return port shown in FIG. 31 (A) is determined by the method of determining the return port for each reservation based on the usage status (the determination method of the flowchart shown in FIG. 29). It shows the situation. FIG. 31 (C) shows a method of collectively determining return ports for a plurality of reservations based on usage conditions (determination method of the flowchart shown in FIG. 30). It shows how it is decided. In FIG. 31 (B) (the same applies to FIG. 31 (C), FIG. 32 (B), and FIG. 32 (C)), the description of the return port number of each return port is omitted.

(Method of determining return slot for each reservation based on usage / Fig. 31 (B))
In the description of FIG. 31B, it is assumed that there are requests for reservation of a total of four return ports on the same day in the following order.
1st case: Reservation of user a with 1 required return number (required number) 2nd: Reservation of user b with 1 required return number (required number) 3rd: Required return number ( Reservation of user c whose required number is 3 4th: Reservation of user d whose required number of return ports (required number) is 5 That is, in the determination method, in the order of reservation (reservation of user a → The return port is determined in the order of reservation of user b → reservation of user c → reservation of user d).

  When there is the first reservation (user a), as shown in the top row of FIG. 31 (B), the return door of the return door number “H41” is determined for the reservation of the user a. It That is, since the required number of the user a is 1, and the reserved number at the time of the reservation of the user a is 0, that is, the vacant number is 12, the vacant number is larger than the required number (step S500 (YES in FIG. 29). )), The required number is one (step S502 (NO)), and therefore, the least used one return slot is reserved from all the available return slots (step S503). Of the 12 vacant return ports (return port numbers “H11” to “H62”), the least used return port is the return port with the return port number “H41” used three days ago. it can. Therefore, the return port of the return port number "H41" is determined.

  After that, when there is a second reservation (user b), as shown in the second row of FIG. 31 (B), the return door of the return door number “H61” is returned to the reservation of the user b. Is determined. That is, the required number of the user b is 1, and the reserved number at the time of the reservation of the user b is 1, that is, the vacant number is 11, so the vacant number is larger than the required number (step S500 (YES)), Since the required number is one (step S502 (NO)), one unused return slot is reserved from all the available return slots (step S503). Of the 11 free return ports (11 return ports other than the return port number “H41”), the least used return port is the 5 return ports used 2 days ago (return port) The numbers "H31", "H32", "H42", "H61", and "H62" are the return ports), and one cannot be specified only by the usage status. Therefore, here, the number of adjacent vacant spaces should be as large as possible after the determination (here, the number of adjacent vacant spaces after the determination at the return port used two days ago should be as large as possible). The return door has been decided. The return port of the return port number “H62” may be determined, but here, the upper stage is determined with priority.

  After that, when there is a third reservation (user c), as shown in the third row of FIG. 31 (B), the return port numbers “H31” and “H32” are given to the reservation of the user c. , And “H42” are determined. That is, since the required number of the user c is 3, and the reserved number of the user c at the time of reservation is 2, that is, the vacant number is 10, the vacant number is larger than the required number (step S500 (YES)), The required number is three (step S502 (YES)), there is an adjacent sky (step S504 (YES)), and the adjacent sky number is 10, that is, the required number or more (step S506 (YES)) The required number is determined from the sky (step S508). Here, the necessary number of return ports are determined in the order in which they are not used in the adjacent sky. Ten return ports (adjacent port numbers “H11”, “H12”, “H21”, “H22”, “H31”, “H32”, “H42”, “H51”, “H52”, Among the return ports of "H62", four return port numbers "H31", "H32", "H42", and "H62" are the return ports used two days ago, and the return port number "H11", 6 of "H12", "H21", "H22", "H51", and "H52" are the return ports used yesterday, so 3 out of the 4 return ports used 2 days ago Will be determined, and the three cannot be specified only by the usage status. Therefore, here, the three return ports of the return port numbers “H31”, “H32”, and “H42” are determined so that the plurality of return ports used by the user c are adjacent to each other.

  After that, when there is a fourth reservation (user d), as shown in the fourth row of FIG. 31 (B), with respect to the reservation of the user d, return port numbers “H11” and “H12” are given. , “H21”, “H22”, and “H62” are determined. That is, the required number of the user d is 5, and the reserved number at the time of the reservation of the user d is 5, that is, the vacant number is 7. Therefore, the vacant number is larger than the required number (step S500 (YES)), The required number is 5 (step S502 (YES)), and there is an adjacent sky (adjacent sky with an adjacent sky number of 4 and an adjacent sky with an adjacent sky number of 3) (step S504 (YES)). Since the empty number (maximum) is 4, that is, the required number or more (step S506 (YES)), the required number is determined from the adjacent empty (step S508). Here, the necessary number of return ports are determined in the order in which they are not used in the adjacent sky. That is, the four return ports (return ports of return port numbers “H11”, “H12”, “H21”, and “H22”) that make up the adjacent sky with the adjacent vacant number of 4 and the adjacent vacant number of 3 Of the three return ports (return port numbers “H51”, “H52”, and “H62”) that make up the adjacent sky, first, one return port that was used two days ago (return port number “H62” Return port) is decided. Subsequently, 4 out of the 6 return ports (return port numbers “H11”, “H12”, “H21”, “H22”, “H51”, and “H52”) used 3 days ago However, the four cannot be specified only by the usage status. Therefore, here, the four return ports of the return port numbers “H11”, “H12”, “H21”, and “H22” are determined so that the plurality of return ports used by the user d are adjacent to each other. ..

(Method of collectively determining return ports based on usage / Fig. 31 (C))
In the description of FIG. 31 (C), it is assumed that a total of four return port reservation requests have been made in the following order before the predetermined time.
1st case: Reservation of user a with 1 required return number (required number) 2nd: Reservation of user b with 1 required return number (required number) 3rd: Required return number ( Reservation of user c whose required number is 3 4th: Reservation of user d whose required number of return ports (required number) is 5 That is, in the determination method, in the descending order of required number (user d , The reservation of user c → the reservation of user a → the reservation of user b) is determined (step S518 in FIG. 30).

  At a predetermined time (for example, 23:00 on the day before the reservation date), first, as shown in the uppermost row of FIG. 31C, the return port numbers “H31”, “H32”, and “H41” are set for the reservation of the user d. , “H42”, and “H51” are determined. That is, since the required number of the user d is 5, and the reserved number at the time of the reservation of the user d is 0, that is, the vacant number is 12, the vacant number is larger than the required number (step S520 (YES in FIG. 30). )), The required number is 5 (step S522 (YES)), the adjacent sky exists (step S524 (YES)), and the adjacent sky number is 12, that is, the required number or more (step S526 (YES)). ), The required number is determined from the adjacent sky (step S528). Here, the return port is determined by giving priority to the adjacent return port while taking into consideration the order in which it is not used from the adjacent vacant spaces. Specifically, the least used return port (the return port of the return port number "H41" used three days ago) is determined, and then the least used return port (return port number "H41" 3 return ports (return port numbers “H31”, “H42”, and “H51” return ports) adjacent to the return port (the return port number) are determined, and then the least used return port (return port number “ Of the two return ports (return port numbers “H32” and “H52” return ports) located diagonally to the “H41” return port, the return port that is not used (return port number “H32”) Mouth) has been decided.

  Next, as shown in the second row of FIG. 31 (C), for the reservation of the user c, three return ports of return port numbers “H52”, “H61”, and “H62” are determined. That is, since the required number of the user c is 3, and the reserved number of the user c at the time of reservation is 5, that is, the vacant number is 7, the vacant number is larger than the required number (step S520 (YES)), The required number is 3 (step S522 (YES)), and there is an adjacent sky (adjacent sky with an adjacent sky number of 4 and an adjacent sky with an adjacent sky number of 3) (step S524 (YES)). Since the vacant number (maximum) is 4, that is, the required number or more (step S526 (YES)), the required number is determined from the adjacent vacant spaces (step S528). Since the number of adjacent vacant spaces is the same as the required number (specifically, 3) of adjacent vacant spaces (adjacent vacant spaces with return port numbers “H51”, “H61”, and “H62”), the adjacent vacant spaces are configured here. Three empty return ports (return ports of the return port numbers “H52”, “H61”, and “H62”) are determined.

  Next, as shown in the third row of FIG. 31 (C), the return port of the return port number “H11” is determined for the reservation of the user a. That is, the required number of the user a is 1, and the reserved number at the time of the reservation of the user a is 8, that is, the vacant number is 4, so the vacant number is larger than the required number (step S520 (YES)), Since the required number is 1 (step S522 (NO)), one unused return slot is reserved from the four open return slots (step S523). The four empty return ports are all return ports used yesterday (return port numbers “H11”, “H12”, “H21”, and “H22” return ports), so it is only 1 I can't specify the individual. One cannot be specified only by the usage status, so here, the return port number "H11" is returned according to a predetermined priority (for example, the left column has priority, and the same column has priority in the upper row). Has been decided.

  Next, as shown in the fourth row of FIG. 31C, the return port of the return port number “H12” is determined for the reservation of the user b. That is, the required number of the user b is 1, and the reserved number at the time of the reservation of the user b is 9, that is, the vacant number is 3, so the vacant number is larger than the required number (step S520 (YES)), Since the required number is 1 (step S522 (NO)), one unused return slot is reserved from the three open return slots (step S523). Since the three empty return ports are the return ports used yesterday (return port numbers “H12”, “H21”, and “H22”), it is not possible to identify one by the usage situation. .. One cannot be specified only by the usage status, so here, the return port number "H12" is returned according to a predetermined priority (for example, the left column has priority, and the same column has priority in the upper row). Has been decided.

  As described above, with reference to FIG. 31, a method of determining a return port for each individual reservation based on the usage status (determination method of the flowchart illustrated in FIG. 29) and FIG. Although the method of collectively determining the return port for the reservations (determination method of the flowchart illustrated in FIG. 30) has been described using a specific example, the return port determination method is not limited thereto.

  FIG. 32 is an explanatory diagram illustrating another method of determining the return port. The method of determining the return ports described in FIG. 31 (the method of determining the flowcharts shown in FIG. 29 and FIG. 30) uses the respective return ports so that the respective return ports can be used evenly. Although it is a method of specifically managing and referring to the situation and determining the return port, the return port determination method described with reference to FIG. 32 is to ensure that each return port is used uniformly. This is a method of deciding the return port by moving the reference (reference decision position) at which position the return port is determined.

  FIG. 32 (A) schematically shows all 12 return ports (return port numbers “H11” to “H62”) of the common locker 200 of FIG. 18 (B). In FIG. 32 (A), the return port number “H51” is the current reference determination position.

  FIG. 32B shows how each return port shown in FIG. 32A is determined by the method of determining the return port for each reservation based on the reference determination position. FIG. 32 (C) shows how each return port shown in FIG. 32 (A) is determined by the method of collectively determining return ports for a plurality of reservations based on the reference determination position.

(Method of deciding return slot for each reservation based on reference decision position / Fig. 32 (B))
In the description of FIG. 32B, it is assumed that a total of four return port reservation requests have been made in the following order.
1st case: Reservation of user a with 1 required return number (required number) 2nd: Reservation of user b with 1 required return number (required number) 3rd: Required return number ( Reservation of user c whose required number is 3 4th: Reservation of user d whose required number of return ports (required number) is 5 That is, in the determination method, in the order of reservation (reservation of user a → The return port is determined in the order of reservation of user b → reservation of user c → reservation of user d).

  When there is the first reservation (user a), as shown in the top row of FIG. 32 (B), the return door of the return door number “H51” is determined for the reservation of the user a. It That is, the current reference determination position is the return port of the return port number “H51”, and the required number of the user a is 1, so one from the reference determination position (return port of the return port number “H51”), that is, , The return port number "H51" has been determined. Further, as shown in the uppermost part of FIG. 32 (B), the reference determination position is changed from the return port of the return port number “H51” to the return port of the return port number “H52”. That is, the reference determination position is determined according to a predetermined order (in the example of FIG. 32 (B), the return port number “H51” → “H52” → “H61” → “H62” → “H11” → “H12” → ...). , It has moved by the number of decisions (one).

  The reference determination position for determining the first reservation is determined for each reservation date regardless of the usage status such as which return port was used the day before, two days before, or three days before. Specifically, a predetermined order (for example, return port number “H11” → “H12” → “H21” → “H22” → ..., “H61” → “H62” → “H11” → “H12” for each reservation date. → “H21” → “H22” →, ...) The reference determination positions are moved one by one. For example, in the first reservation for April 20, 201X, the return opening of the return opening number “H51” is set as the reference determination position, and for the first reservation for April 21, 201X, the return opening number “H52”. Is used as the standard determination position, and the first reservation for April 22, 201X uses the return port number “H61” as the standard determination position.

  After that, when there is a second reservation (user b), as shown in the second row of FIG. 32 (B), the return door of the return door number “H52” is returned to the reservation of the user b. Is determined. That is, since the current reference determination position is the return port of the return port number “H52” and the required number of users b is 1, one from the reference determination position (return port of the return port number “H52”), that is, , The return port number "H52" is determined. Further, as shown in the second row of FIG. 32 (B), the reference determination position moves by the number of determinations (one), and the return port number “H52” is returned from the return port number “H52”. Changed to mouth.

  After that, when there is a third reservation (user c), as shown in the third row of FIG. 32 (B), the return port numbers “H61” and “H11” are given to the reservation of the user c. , And “H12” are determined. That is, since the current reference determination position is the return port of the return port number “H61” and the required number of the user c is 3, three from the reference determination position (return port of the return port number “H61”) (predetermined) (3 in order), that is, three return ports with return port numbers “H62”, “H61”, and “H11” are determined. Further, as shown in the third row of FIG. 32 (B), the reference determination position moves by the determined number (three), and the return port number “H12” is returned from the return port number “H61”. Changed to mouth.

  After that, when there is a fourth reservation (user d), as shown in the fourth row of FIG. 32 (B), the return port numbers “H12” and “H21” are set for the reservation of the user d. , "H22", "H31", and "H32" are determined. That is, since the current reference determination position is the return port of the return port number “H12” and the required number of users d is 5, five from the reference determination position (return port of the return port number “H12”) (predetermined (5 in order), that is, five return ports of return port numbers “H12”, “H21”, “H22”, “H31”, and “H32” are determined. Further, as shown in the fourth row of FIG. 32 (B), the reference determination position moves by the determined number (five), and the return port number “H12” is returned from the return port number “H12”. Changed to mouth.

(Method of collectively determining return ports based on the reference determination position / Fig. 32 (C))
In the description of FIG. 32 (B), it is assumed that a total of four return port reservation requests have been made in the following order before the predetermined time.
1st case: Reservation of user a with 1 required return number (required number) 2nd: Reservation of user b with 1 required return number (required number) 3rd: Required return number ( Reservation of user c whose required number is 3 4th: Reservation of user d whose required number of return ports (required number) is 5 That is, in the determination method, in the descending order of required number (user d (Reservation of user → reservation of user c → reservation of user a → reservation of user b) is determined.

  At a predetermined time (for example, 23:00 on the day before the reservation date), first, as shown in the uppermost row of FIG. 32C, based on the reference determination position and the total required number, all 12 return ports are returned. From this, the return port determination range (the range shown within the thick frame), which is the range of return ports to be determined this time, is determined. That is, the return port of the return port number “H51”, which is the reference determination position, is used as a starting point and a predetermined order (in the example of FIG. 32C, the return port number “H51” → “H52” → “H61” → “H62”) → “H11” → “H12” → ..., the total required number (5 which is the required number of the user d, 3 which is the required number of the user c, and 1 which is the required number of the user a) 10 return ports (return port numbers “H51”, “H52”, “H61”, “H62”, “H11”, “H12”) "H21", "H22", "H31", and "H32" 10 return ports) are determined as the return port determination range.

  Then, as shown in the top row of FIG. 32 (C), for the reservation of the user d, five return port numbers “H11”, “H12”, “H21”, “H22”, and “H31” are set. The return port is decided. That is, since the required number of users d is 5, five adjacent items (return port numbers “H11”, “H12”, “H21”, “H22”, “H31”) are selected from the return port determination range. ) Has been determined. In addition, although the combination of five adjacent units exists other than the above-mentioned combination (return port numbers “H11”, “H12”, “H21”, “H22”, and “H31”) (for example, return port number “ H11 ”,“ H12 ”,“ H21 ”,“ H22 ”,“ H32 ”, etc.) and in FIG. 32 (C), in a predetermined order (return port number“ H11 ”→“ H12 ”,“ H21 ”,“ H22 ”, “H31”, “H32”, ...)

  Next, as shown in the second row of FIG. 32 (C), for the reservation of the user c, three return ports of return port numbers “H51”, “H62”, and “H61” are determined. That is, since the required number of users c is three, the undecided return ports (return port numbers “H32”, “H51”, “H52”, “H61”, and “H62”) in the return port determination range From the five return ports, three adjacent return ports (return port numbers “H51”, “H52”, and “H61”) are determined.

  Next, as shown in the third row of FIG. 32 (C), one return port of the return port number “H32 is determined for the reservation of the user a. That is, the required number of users a is Since there is only one, the return port of the return port number "H32" is determined from the undetermined return ports (two return ports of the return port numbers "H32" and "H62") within the return port determination range. is doing.

  Next, as shown in the fourth row of FIG. 32 (C), one return port of the return port number “H62 is determined for the reservation of the user b. That is, the required number of users b is Since it is 1, an undecided return port (one return port of the return port number “H62”) is determined within the return port determination range.

  The method for determining the return port has been described above with reference to FIGS. 31 and 32, but each determination method has the following features, for example.

  In the method of determining the return door for each reservation based on the usage status (FIG. 31 (B)), the return entrance is determined based on the actual past usage status at the time of reservation, so that It is possible to reserve the return port as much as possible, and it is possible to reserve the return port evenly, reflecting the usage at the time of reservation. Furthermore, the return port can be immediately notified to the user.

  In the method of collectively determining return ports based on the usage status (FIG. 31 (C)), the return ports are collectively determined in descending order of the required number at a predetermined time, so that adjacent return ports can be more easily determined. At the same time, the return port can be reserved evenly, reflecting the usage status at the predetermined time. In addition, the processing is relatively simple compared to the method of determining the return port for each reservation based on the usage status. In other words, in the method of determining the return port for each reservation based on the usage status, the return port is determined on the reservation date, and the past usage status also changes according to the reservation date, so the processing is relatively complicated. However, in the method of collectively determining the return ports based on the usage status, the determination date is fixed regardless of the reservation date, and thus the processing is relatively simple.

  In the method of determining the return port for each reservation based on the standard determination position (FIG. 32 (B)), the return port is determined by using the standard determination position instead of the past usage state, and therefore the individual return port is determined based on the usage state. Compared with the method of determining the return port for each reservation, the processing is relatively simple.

  In the method of collectively determining return ports based on the reference determination position (FIG. 32 (C)), the return ports are determined by using the reference determination position instead of the past usage conditions, so the return ports are collectively determined based on the usage conditions. Compared with the method of determining the return port, the processing becomes relatively simple.

  The mode of determining the return port based on the usage status is not limited to the above example. That is, while the example shown in FIG. 31 and the like manages the specific use / non-use of each day, it manages the use frequency in a predetermined period (for example, a week, a unit of 10 days, a unit of a month). May be. For example, in a mode in which the use frequency is managed on a weekly basis, the use frequency of each return port in the previous week may be calculated, and the return port having the low use frequency in the previous week may be preferentially determined.

  In addition, the mode of determining the return port based on the reference determination position is not limited to the above-described example. That is, in the example shown in FIG. 32, the reference determination position is moved one by one for each reservation date, but the reference determination position is changed for each predetermined period (for example, every one week, every ten days, every one month). You may make it move one by one.

  Further, a determination method may be a combination of the determination method based on the usage status (example of FIG. 31) and the determination method based on reference determined position (example of FIG. 32). As an example, the reference determination position may be determined based on the usage status. The return port with the lowest use frequency in the previous predetermined period (for example, the past one week, the past ten days, the past one month, etc.) may be determined as the reference determination position in the current predetermined period.

  FIG. 33 is a flowchart showing an example of the operation when making a locker reservation. Specifically, the flowchart shown in FIG. 33 shows an example of the operation when the user makes a reservation for returning the locker at the user terminal 50 (when making a reservation for the return locker). Note that the flowchart shown in FIG. 33 (similarly to the flowchart shown in FIG. 34), regarding the method of determining the return port, determines the return port for each reservation described in FIG. 31 (B) and FIG. 32 (B). The example of the operation by the method is shown.

Step S600 of FIG. 33: The user terminal 50 requests the management device 10 for a reservation screen (for example, the scheduled locker return date calendar screen of FIG. 25). For example, when the user performs an operation for displaying the reservation screen on the user terminal 50 (for example, selection to return the locker, etc.), the user terminal 50 displays the reservation screen on the management device 10. Request.

Step S601: The management device 10 receives a request for a reservation screen (locker return date calendar screen) from the user terminal 50.
Step S602: The management device 10 generates a reservation screen (latest locker return date calendar screen based on the current reservation situation). Specifically, the management device 10 refers to the latest electronic slip file of the user, the deposited merchandise information file, the locker management master file, the locker-specific reservation status file, and the like to generate a reservation screen. .. The management device 10 may generate a reservation screen for the return locker installed in the store where the product (the product for which the locker is desired to be returned) is kept.
Step S603: The management device 10 transmits the screen information of the reservation screen to the user terminal 50.

Step S604: The user terminal 50 receives the screen information from the management device 10.
Step S605: The user terminal 50 displays the reservation screen.
Step S606: The user terminal 50 accepts a reservation operation (for example, a button touch on a reservable day in the calendar field (reference H)) on the reservation screen.
Step S607: The user terminal 50 transmits the reservation information (reservation date, required number, etc.) to the management device 10.

Step S608: The management device 10 receives the reservation information from the user terminal 50.
Step S611: The management device 10 determines the return port based on the reservation information. For example, the return port is determined by the method described in FIG. 31 (B) or FIG. 32 (B).
Step S612: The management device 10 updates various files based on the result of determination of the return port. That is, the management device 10 reflects the determination result of the return port in S611 in the electronic slip file of the user, the deposit merchandise information file, the locker management master file, the locker-specific reservation status file, and the like.
Step S613: The management device 10 updates and generates various screens. For example, the management device 10 updates and generates the reservation confirmation screen based on the result of determination of the return port in step S611 (that is, with reference to the various files updated in step S612). More specifically, the management device 10 generates a slip detail screen that reflects the reservation content as shown in FIG. 27, and updates the locker return date calendar screen to reflect the reservation content as shown in FIG. To do. The management device 10 may also generate a locker return schedule list screen reflecting the reservation content as shown in FIG. That is, in step S613, the screen information to be transmitted in the subsequent process (steps S615 and S625 is generated.

Step S615: The management device 10 transmits the screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip detail screen reflecting the reservation content as shown in FIG. 27) is transmitted to the user terminal 50.
Step S616: The user terminal 50 receives the screen information of the reservation confirmation screen (slip detail screen reflecting the reservation content) from the management device 10.
Step S617: The user terminal 50 displays the reservation confirmation screen (slip detail screen reflecting the reservation content).

Step S625: The management device 10 transmits the screen information to the POS terminal 20. For example, the screen information for the reservation confirmation screen (the locker return date calendar screen reflecting the reservation content as shown in FIG. 25, the locker return schedule list screen reflecting the reservation content as shown in FIG. 36, etc.) is POS. It is transmitted to the terminal 20.
Step S626: The POS terminal 20 receives the screen information of the reservation confirmation screen (the locker return date calendar screen reflecting the reservation contents, the locker return schedule list screen, etc.) from the management device 10, and the received screen information is stored in the storage unit. Remember. Then, the flowchart of FIG. 33 ends.

  Note that instead of the processing of steps S625 and S626 of FIG. 33, the management device 10 transmits message information notifying that the locker has been reserved to the POS terminal 20, and the POS terminal 20 receiving the message information, The message may be displayed on the screen currently displayed. That is, the minimum information may be transmitted to the POS terminal 20 when determining the return port when the user terminal 50 reserves the locker return.

  Further, the processes of steps S625 and S626 are not performed when the return port is determined as shown in FIG. 33, but are performed when the clerk operates, regardless of whether the message information is transmitted or received. May be. As an example of the case of transmitting the message information, the management device 10 transmits screen information of a small screen including an OK (display) button and a cancel (not display) button together with the message to the POS terminal 20, and the screen information is displayed. The received POS terminal 20 displays the small screen by superimposing it on the currently displayed screen, and touches the OK (display) button (corresponding to the operation of the clerk) to confirm the reservation confirmation screen (scheduled return date of locker). A calendar screen, a locker return schedule list screen, etc.) may be requested and transmitted from the management device 10 to the POS terminal 20. The same applies to the flowchart of FIG.

  The flowchart of FIG. 33 is an operation example of the mode in which the management device 10 determines the return port, but in the case of the mode in which the POS terminal 20 determines the return port, the determination result of the return port by the POS terminal 20 is It suffices that it be reflected in various files stored in the management device 10. As an example, the following flow may be possible. The user terminal 50 accesses the POS terminal 20 and displays a reservation screen (locker return date calendar screen). The POS terminal 20 requested by the user terminal 50 for the reservation screen may access the management device 10, receive the latest screen information of the reservation screen, and transmit (transfer) to the user terminal 50. Good. Then, the user terminal 50 that has accepted the reservation operation on the reservation screen transmits the reservation information to the POS terminal 20. The POS terminal 20, which has received the reservation information from the user terminal 50, determines the return port and transmits information indicating the determination result of the return port to the management device 10. The management device 10 updates various files based on the information indicating the result of determination of the return port received from the POS terminal 20. Then, the POS terminal 20 receives the screen information of the reservation confirmation screen (the slip detail screen reflecting the reservation content as shown in FIG. 27) from the management device 10 and transmits (transfers) it to the user terminal 50. .. The processing of S625 and S626 is the same. As described above, the determination result of the return port by the POS terminal 20 is reflected in various files stored in the management device 10. The same applies to FIG. 35.

  FIG. 34 is a flowchart showing an example of another operation when making a locker reservation. Specifically, the flowchart shown in FIG. 34 shows an example of the operation when the clerk at the POS terminal 20 reserves the locker return for the product kept at the store (when the return locker is reserved). ..

34. Step S630 of FIG. 34: The POS terminal 20 requests the management device 10 for a reservation screen (for example, the scheduled locker return date calendar screen of FIG. 25). For example, when the store clerk performs an operation to display the reservation screen on the POS terminal 20 when the locker return request is received from the user face-to-face or by telephone, the POS terminal 20 displays the reservation screen on the management device. Request to 10.

Step S631: The management device 10 receives a request for a reservation screen (locker return date calendar screen) from the POS terminal 20.
Step S632: The management device 10 generates the screen information of the reservation screen (the latest scheduled locker return date calendar screen based on the current reservation status), as in step S602 of FIG.
Step S633: The management device 10 transmits the screen information of the reservation screen to the POS terminal 20.

Step S634: The POS terminal 20 receives screen information (screen information of the latest scheduled locker return date calendar screen) from the management device 10.
Step S635: The POS terminal 20 displays the reservation screen (latest locker return date calendar screen).
Step S636: The POS terminal 20 accepts a reservation operation (for example, touching a button for a reservable day in the calendar field (reference H)) on the reservation screen.
Step S637: The POS terminal 20 transmits the reservation information (reservation date, required number, etc.) to the management device 10.

Step S638: The management device 10 receives the reservation information from the POS terminal 20.
Step S641: The management device 10 determines the return port based on the reservation information. For example, the return port is determined by the method described in FIG. 31 (B) or FIG. 32 (B).
Step S642: The management device 10 updates various files based on the result of determination of the return port, as in step S612 of FIG.
Step S643: The management device 10 updates and generates various screens as in step S613 of FIG.

Step S645: The management device 10 transmits the screen information to the POS terminal 20. For example, the screen information of the reservation screen (the locker return date calendar screen reflecting the reservation content as shown in FIG. 25, the locker return schedule list screen reflecting the reservation content as shown in FIG. 36, etc.) is displayed on the POS terminal. Send to 20.
Step S646: The POS terminal 20 receives the screen information of the reservation screen (the locker return schedule calendar screen reflecting the reservation contents, the locker return schedule list screen reflecting the reservation contents as shown in FIG. 36) from the management device 10. To receive.
Step S647: The POS terminal 20 displays the reservation screen (the locker return date calendar screen reflecting the reservation content).

Step S655: The management device 10 transmits the screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip detail screen reflecting the reservation content as shown in FIG. 27) is transmitted to the user terminal 50.
Step S656: The user terminal 50 receives the screen information of the reservation confirmation screen (slip detail screen reflecting the reservation content) from the management device 10, and stores the received screen information in the storage unit. Then, the flowchart of FIG. 34 ends.

  Note that, instead of the processing of steps S655 and S656 in FIG. 34, the management device 10 may send message information notifying that the locker has been reserved to the user terminal 50 using e-mail or the like. That is, the minimum information may be transmitted to the user terminal 50 when determining the return port when the locker return is reserved in the POS terminal 20.

  Further, the processes of steps S655 and S656 are not performed when the return port is determined as shown in FIG. 34, but are performed when the user operates, regardless of whether the message information is transmitted or received. You can That is, for example, when the slip detail screen is requested, it may be transmitted from the management device 10 to the user terminal 50. The same applies to the flowchart of FIG.

  The flowchart of FIG. 34 is an operation example of the mode in which the management device 10 determines the return port. However, in the case of the mode in which the POS terminal 20 determines the return port, the determination result of the return port by the POS terminal 20 is It suffices that it be reflected in various files stored in the management device 10. As an example, the following flow may be possible. The POS terminal 20 that accepts the reservation operation on the reservation screen (the latest reservation screen received by accessing the management device 10 as in the case of FIG. 34) determines the return port and indicates the return port determination result. The information is transmitted to the management device 10. The management device 10 updates various files based on the information indicating the result of determination of the return port received from the POS terminal 20. Subsequently, the POS terminal 20 displays the reservation confirmation screen (the scheduled locker return date calendar screen reflecting the reservation content as shown in FIG. 25, the locker return screen reflecting the reservation content as shown in FIG. 36) from the management device 10. Screen information such as the schedule list screen) is received. Note that the processes of S655 and S656 are the same. As described above, the determination result of the return port by the POS terminal 20 is reflected in various files stored in the management device 10. The same applies to FIG. 35.

  FIG. 35 is a flowchart showing an example of another operation when making a locker reservation. Specifically, the flowchart shown in FIG. 35 shows that when the user reserves the locker return at the user terminal 50 and when the store clerk reserves the locker return at the POS terminal 20, the flowchart shown in FIG. FIG. 32C shows an operation example by the method of collectively determining return outlets described with reference to FIG. That is, as an operation in the mode of determining the return port for each reservation, an operation example in the case of reserving the locker return at the user terminal 50 will be described using the flowchart of FIG. 33, and the POS terminal will be described using the flowchart of FIG. 34. Although the operation example in the case of reserving the locker return in 20 was described, the locker return in the user terminal 50 will be described below as an operation in the mode of collectively determining return outlets using the flowchart of FIG. 35. An operation example when making a reservation and an operation example when making a reservation for returning the locker at the POS terminal 20 will be collectively described. Note that the flowchart shown in FIG. 35 is obtained by replacing a part (broken line C) of the flowcharts shown in FIGS. 33 and 34.

Step S707 in FIG. 35: When the reservation operation by the user is accepted, the user terminal 50 transmits the reservation information (reservation date, required number, etc.) to the management device 10.
Step S708: The management device 10 receives the reservation information from the user terminal 50, and stores the received reservation information in the storage unit. Further, the management device 10 does not determine the return port at this time, but updates (subtracts) the empty number of the return port based on the reservation information.
Step S709: The management device 10 transmits the reservation acceptance confirmation information for confirming that the reservation has been accepted to the user terminal 50.
Step S710: The user terminal 50 receives the reservation acceptance confirmation information from the management device 10, and stores the received reservation acceptance confirmation information in the storage unit. The user terminal 50 may display the reservation acceptance confirmation information.

Step S737: When the reservation operation by the clerk is accepted, the POS terminal 20 transmits the reservation information (reservation date, required number, etc.) to the management device 10.
Step S738: The management device 10 receives the reservation information from the POS terminal 20, and stores the received reservation information in the storage unit. Further, the management device 10 does not determine the return port at this time, but updates (subtracts) the empty number of the return port based on the reservation information.
Step S739: The management device 10 transmits the reservation acceptance confirmation information for confirming that the reservation has been accepted to the POS terminal 20.
Step S740: The POS terminal 20 receives the reservation acceptance confirmation information from the management device 10, and stores the received reservation acceptance confirmation information in the storage unit. The POS terminal 20 may display reservation acceptance confirmation information.

Step S751: The user terminal 50 ends the process if the predetermined time has not come, and proceeds to step S766 with the execution of step S765 if the predetermined time has come.
Step S752: The POS terminal 20 ends the process if the predetermined time has not come, and proceeds to step S776 with the execution of step S775 if the predetermined time has come.
Step S753: The management device 10 ends the process if the predetermined time has not come, and proceeds to step S761 if the predetermined time has come.

Step S761: The management device 10 determines the return port based on the reservation information stored in step S708 or step S738. For example, the return port is determined by the method described in FIG. 31 (C) or FIG. 32 (C).
Step S762: The management device 10 updates various files based on the result of determination of the return port, as in step S612 of FIG.
Step S763: The management device 10 updates and generates various screens as in step S613 of FIG.

Step S765: The management device 10 transmits the screen information to the user terminal 50. For example, the screen information of the reservation confirmation screen (slip detail screen reflecting the reservation content as shown in FIG. 27) is transmitted to the user terminal 50.
Step S766: The user terminal 50 receives the screen information of the reservation confirmation screen (detailed slip screen reflecting the reservation content) from the management device 10, and stores the received screen information in the storage unit.

Step S775: The management device 10 transmits the screen information to the POS terminal 20. For example, the screen information for the reservation confirmation screen (the locker return date calendar screen reflecting the reservation content as shown in FIG. 25, the locker return schedule list screen reflecting the reservation content as shown in FIG. 36, etc.) is POS. It is transmitted to the terminal 20.
Step S776: The POS terminal 20 receives the screen information of the reservation confirmation screen (the locker return date calendar screen reflecting the reservation contents, the locker return schedule list screen, etc.) from the management device 10, and the received screen information is stored in the storage unit. Remember. Then, the flowchart of FIG. 35 ends.

  Note that, instead of the processing of steps S765 and S766 of FIG. 35, the management device 10 may send message information notifying that the locker has been reserved to the user terminal 50 using e-mail or the like. That is, when the return ports are collectively determined, the minimum information may be transmitted to the user terminal 50. Similarly, instead of the processing of steps S775 and S776 of FIG. 35, the management device 10 may send message information notifying that the locker has been reserved to the POS terminal 20. That is, when the return ports are collectively determined, the minimum information may be transmitted to the user terminal 50.

(Notification of return port to user)
The return port determined by the device for determining the return port (for example, the management device 10, the POS terminal 20, etc.) is notified to the user by the time when the user actually takes out the product from the return port at the latest. That is, the user may be informed at which timing the return port for taking out the deposited product is, at any timing from the determination of the return port to the receipt of the product.

  For example, the slip detail screen shown in FIG. 27 displays the reserved date (locker reservation date) as the reservation content for returning the locker, but the reserved return port is displayed in addition to the reserved date. You may do so. That is, each user may be notified of the determination result of the return port (the processing result of the processing of S611 of FIG. 33, S641 of FIG. 34, or S761 of FIG. 35). In addition, instead of or in addition to the slip detail screen, the determination result of the return port may be notified on another screen. For example, in the locker return reservation confirmation screen (FIG. 36) displayed by the user terminal 50, a reserved return port (return port to be used) may be displayed instead of or in addition to the number of return ports.

  The device (management device 10, POS terminal 20) that has determined the return port of a certain user (the return port for storing the user's custody products) immediately after the determination (at the timing of determining the return port) The determination result (return port for storing the user's deposited merchandise) may be transmitted to the POS terminal 20. Therefore, if the return port is determined for each individual reservation (the mode of FIG. 29, FIG. 31B), immediately after each reservation, the return port (information indicating the return port) that is the determination result is It is transmitted to the POS terminal 20. Further, in the case of the mode of collectively determining the return ports (modes of FIG. 30 and FIG. 31 (C)), immediately after the return ports are collectively determined, the return port (the return port is shown) that is the determination result. Information) is transmitted to the POS terminal 20.

  Further, the device that has determined the return port of a certain user may transmit the determination result to the POS terminal 20 of the user at a timing different from the timing of determining the return port. For example, the device that has determined the return port (the management device 10, the POS terminal 20) may transmit the determination result to the POS terminal 20 of the user at a predetermined time (for example, 8:00 am on the day of return). ..

  The device that has determined the return port may transmit the determination result to the POS terminal 20 of the user in response to the request from the user terminal 50 (request for requesting the determination result). The user terminal 50 may send a request for the determination result to the device that has determined the return port, for example, based on an operation for confirming the return port.

  In addition, the device that has determined the return port transmits the determination result to the POS terminal 20 of the user in question at a timing different from the determination timing of the return port in response to a request from the return locker (a request for the determination result). Good. The return locker requests the decision result based on the user's operations (inserting a membership card into the card insertion / exit slot, inputting a personal identification number, etc. in the input operation unit, recognizing the barcode by the code recognition unit, etc.) May be transmitted to the device for which the return port has been determined. In other words, until the return locker is actually operated, etc., the reserved return door is not notified to the user, and the reserved return door is opened when the return locker is actually operated. You may make it recognize to a user.

  Further, instead of or in addition to the POS terminal 20, the return locker may notify the user of the result of the determination of the return port (the return port containing the user's deposit product). As an example, the common locker 200 is based on an operation by a user (insertion of a membership card into the card insertion / ejection port 203, input of a personal identification number or the like in the input operation unit 205, recognition of a barcode by the code recognition unit 206, etc.). Then, the information indicating the corresponding return port 210 (the return port 210 containing the user's deposit product) may be displayed on the display unit 204. In addition, a light emitting unit (not shown) is provided in each of the return ports 210, and the common locker 200 emits light (lights, blinks) of the light emitting unit corresponding to the corresponding return port based on the operation by the user. Etc.) In addition, although it is the simplest configuration, the common locker 200 opens the return door of the corresponding return port 210 based on the operation by the user or the like (opens largely so that the corresponding return port can be seen). You may. The return locker may obtain the result of determining the return port before or after the operation by the user is performed. In other words, the device that has decided the return door does not depend on the request from the return locker (a request for the decision result) (for example, immediately after the return door is decided or at a predetermined time), the decision result is returned to the return locker. May be transmitted, or the determination result may be transmitted to the return locker based on the request from the return locker. In the latter case, the return locker transmits a request for the determination result to the device that has determined the return port, based on the operation by the user or the like.

(Locker return schedule list screen)
FIG. 36 is an example of a locker return reservation confirmation screen. The cleaning system 1 can display various kinds of information regarding management of return of lockers. For example, the POS terminal 20, the user terminal 50, the management device 10, and the factory terminal 40 may display a locker return reservation confirmation screen (also referred to as a locker return schedule list screen) as shown in FIG. 36. ..

  The POS terminal 20 may display the locker return reservation confirmation screen as shown in FIG. 36 on the display unit 25, for example, when “Locker return confirmation” is selected on the menu screen (not shown). The same applies to other devices.

  The locker return reservation confirmation screen shown in FIG. 36 is provided with a current date / time column (see symbol A), a condition setting area (see symbol B), a result display area (see symbol C), and the like.

  The condition setting area (reference B) is an area for setting (extracting) a confirmation target such as a locker return reservation status. The condition setting area has a scheduled return date setting field (see reference numeral B1) and a customer setting field (see reference numeral B2). The scheduled return date setting field (reference B1) indicates the range of the scheduled return date when the selection buttons (range specification button, previous day button, today's button, next day button) for inputting the planned return date and the range specification button are selected. It has a planned return date range input field. When the previous day button, the today button, or the next day button is selected, the range is automatically input in the expected return date range input field according to the type of the selected button. As can be seen from the provision of the previous day button, past dates can be set. The customer setting field (reference B2) is a planned return date range input field for entering the customer code range of the user, a phone number input field for entering the user's telephone number, and a phone number for entering the user's designated name. And an input field.

  The result display area (reference C) is an area for displaying the extraction result according to the condition set in the condition setting area. Specifically, in the result display area illustrated in FIG. 36, the expected return date, the reception date, the slip number, the name, the telephone number, the number of products, the number of used return units, and the reissue are displayed based on various information. ..

  For example, the scheduled return date “201X / 4/20” in the top information (line indicated by the arrow) is the return date “201X / 4/20” of the locker reservation status file in FIG. 20B. It is displayed based on. It may be displayed based on the scheduled delivery date “4/20” of the deposited merchandise information file of FIG. The reception date “201X / 4/19” is displayed based on the reservation date “4/19” in the locker-specific reservation status file in FIG. You may display based on the update date and time "4/19 18:27" of the custody goods information file of FIG. The slip number "DN01-5422" includes the tag number "TG01-1372" of the reservation status file for each locker shown in FIG. 20B and the deposit item number "DN01-5422-01" of the deposit item information file shown in FIG. It is displayed based on. The upper 9 digits "DN01-5422" of the deposit merchandise number "DN01-5422-01" represent the slip number. The customer code "KB9876" is displayed based on the customer code "KB9876" of the reservation status file for each locker shown in FIG. The name "... (Omitted)" and the telephone number "... (Omitted)" are displayed based on the customer master file in FIG.

  The product score “3” is displayed based on the number of applicable products (tag numbers “TG01-1372”, “TG01-1373”, and “TG01-1375”) in the deposit product information file of FIG. More specifically, among the products (tag numbers “TG01-1372” to “TG01-1375”) corresponding to the above-mentioned slip number “DN01-5422” in the deposit product information file of FIG. It is displayed based on the number (specifically, 3) of products (tag numbers “TG01-1372”, “TG01-1373”, and “TG01-1375”) that are “4/20”. Note that the scheduled date may be “4/20” and may be displayed based on the number of products (specifically 3) having the same reservation number (specifically 12345). The number of used return ports "2" is the return port (return port number "H11" used to return the corresponding product (tag numbers "TG01-1372" "TG01-1373" "TG01-1375") in the deposit product information file of FIG. , "H12") (specifically, 2). The reissue “*” is displayed based on the fact that the reissue (printing for a plurality of times) has been performed.

  The POS terminal 20 displays (extracts) information related to the store on the locker return reservation confirmation screen. That is, the information displayed on the locker return reservation confirmation screen by the POS terminal 20 of a certain store is limited to the reservation information of the return locker under the control of the store (for example, the return locker installed in front of the store).

  Instead of the above, the POS terminal 20 may display information related to another store. For example, a shop setting field may be provided on the locker return reservation confirmation screen, and the POS terminal 20 may display information related to the shop having the shop code input in the shop setting field. In addition, for example, if all store buttons are provided on the locker return reservation confirmation screen and all store buttons are operated, the POS terminal 20 displays information related to all stores without limiting the stores. Good.

  Further, the user terminal 50 displays (extracts) information related to the user on the locker return reservation confirmation screen. That is, the information displayed on the locker return reservation confirmation screen by the user terminal 50 of a certain user is limited to the reservation information about the user.

  The factory terminal 40 (similarly to the management device 10) displays information related to the designated store on the locker return reservation confirmation screen. For example, a shop setting field may be provided on the locker return reservation confirmation screen, and the factory terminal 40 may display information related to the shop with the shop code entered in the shop setting field. Further, for example, if all store buttons are provided on the locker return reservation confirmation screen and all store buttons are operated, the factory terminal 40 displays information related to all stores without limiting the stores. Good.

  37 and 38 show an example of a medium for printing and issuing. The POS terminal 20 prints and issues various slips when depositing products. 37 (A) and 37 (B) are deposit slips (customer copy) issued at the POS terminal 20 of the store when depositing the products. At the POS terminal 20, when the user's instruction regarding the delivery method of the finished goods after delivery is delivery by visiting the store (corresponding to delivery category "1") or undecided (corresponding to delivery category "0") For example, a deposit slip as shown in FIG. 37 (A) may be printed and issued. Further, when the user's instruction regarding the delivery method of the finished goods to be deposited is the delivery by the locker (corresponding to delivery category “3”), the POS terminal 20 is, for example, as shown in FIG. 37 (B). Note that the voucher may be printed or issued.

  The deposit slip shown in FIGS. 37 (A) and 37 (B) is a deposit slip associated with the slip number “DN01-5422” shown in FIG. 6 and the like. According to FIG. 6, the score of the deposited product of the slip number “DN01-5422” is 4 (“TG01-1372” to “TG01-1375”), but for convenience of description, the score is 3 (“TG01- 1372 "," TG01-1374 ", and" TG01-1375 "). The same applies to FIG. 38.

  In the case of the delivery by visiting the store, as shown in FIG. 37 (A), as the finishing date, the date on which all (3 points) of the deposited merchandise can be delivered is printed, whereas the delivery by the return locker is performed. In this case, as shown in FIG. 37 (B), the date when the locker return is reserved is printed as the scheduled locker return date. The locker return reservation can be made before issuing the deposit slip. For example, in the example shown in FIG. 9, the POS terminal 20 may accept the locker return reservation at any timing between step S17 and step S21 and before issuing the deposit slip. ..

  The printed and issued voucher will be given to the user. For example, in the case of facing the user (for example, in the case of a normal store deposit (deposit category “1”)), it is delivered to the user immediately after issuing. If the user does not face the user (for example, when the locker is kept (holding category "4")), the user is handed to the user at the time of return (in the case of returning the locker, the locker is stored together with the checked product in the return port). Note that the POS terminal 20 prints and issues the check slip shown in FIG. 37 (A) and FIG. 37 (B) to some users who do not use the user terminal 50, and normally For users who use 50), a deposit slip that is simpler than the deposit slip shown in FIGS. 37A and 37B may be printed and issued.

  FIG. 38 is a copy of the factory issued at the POS terminal 20 of the store when the goods are stored. If the user's instruction regarding the method of delivering the finished goods after completion is delivery by a locker (corresponding to delivery category “3”), the POS terminal 20 prints a factory copy as shown in FIG. 38, for example. , May be issued.

  The printed and issued factory copy is sent to the factory together with the custody product, and after finishing, returns from the factory to the store together with the custody product. The POS terminal 20 transmits the information necessary for printing the factory copy to the factory terminal 40 via the management device 10 (or directly without passing), and the information transmitted by the POS terminal 20. Based on the above, the factory terminal 40 may print and issue the factory copy.

  A readable code (QR code, barcode, etc.) is printed on the factory copy. The QR code printed on the factory copy can be used for inspection and return of lockers. It should be noted that what kind of information is encoded and printed varies depending on whether or not the locker is returned, the timing of reservation, the timing of determining the return port, and the like.

  For example, when the user wishes to return the locker at the time of depositing the product and reserves the return date before issuing the factory copy, and also determines the return port, the POS terminal 20 sets the customer code, Alternatively, a QR code or the like obtained by encoding the return port number or the like of the determined return port may be printed. The POS terminal 20 is a QR code that encodes a slip number, a tag number, or the like instead of or in addition to the customer code (for example, a QR code that encodes a customer code, a reservation date, a tag number, and a return port number). Etc. may be printed.

  If the user wishes to return the locker at the time of depositing the product and reserves the return date before issuing the factory copy, but if the return port is not decided, the POS terminal 20 uses the customer code. Alternatively, a QR code or the like that encodes the required number of return ports or the like may be printed. The POS terminal 20 uses a QR code that encodes a slip number, a tag number, or the like instead of or in addition to the customer code (for example, a customer code, a reservation date, a tag number, and a QR code that encodes the required number of returns). ) Or the like may be printed.

  If the user does not wish to return the locker before issuing the factory copy, the POS terminal 20 may print a QR code or the like that encodes the customer code. Note that the POS terminal 20 may print a QR code (for example, a customer code, a QR code that encodes a tag number) or the like that encodes a slip number, a tag number, or the like, instead of or in addition to the customer code. ..

  The POS terminal 20 may print and issue a store copy (not shown) to be stored in the store in addition to the customer copy to be handed to the user and the factory copy to be sent to the factory when the product is deposited.

In the above description, the management device 10 and the POS terminal 20 determine the return port, but the return locker may determine the return port. Further, the device that specifies the reservable date (the device that determines whether the reservation is possible) and the device that determines the return port do not necessarily have to match. Therefore, various modes such as the following (a) to (f) can be considered as an example.
(A) The management device 10 specifies a reservable date and determines a return port.
(B) The POS terminal 20 specifies a reservable date and determines a return port.
(C) The management device 10 specifies a reservable date, and the POS terminal 20 determines a return port.
(D) The management device 10 specifies a reservable date, and the return locker determines the return port.
(E) The POS terminal 20 specifies a reservable date, and the return locker determines the return port.
(F) The return locker specifies the reservation available date and determines the return port.

  In the above (a) to (f), the return port may be determined at the timing when the reservable date is specified, or the return port may be determined at a timing different from the timing when the reservable date is specified. In other words, the specific return port may be decided together with the reservation of the locker return date, or only the locker return date may be reserved and the specific return port may be decided separately. Good.

  39 to 41 are examples of screens displayed on the display unit of the return locker. Note that the screens in FIGS. 39 to 41 are examples of screens displayed on the display unit of the return-only locker 300 in FIG. 18C. Further, the return door numbers (door numbers) of the five return doors of the return-only locker 300 are assumed to be "01" to "05".

  FIG. 39 (A) is a standby screen (initial screen). In the standby screen of FIG. 39 (A), a message prompting the user to touch the screen is displayed as a message to the operator (user, store clerk, etc.). When the operator touches the screen while the standby screen in FIG. 39 (A) is displayed, the screen transitions to the screen in FIG. 39 (B).

  FIG. 39 (B) is a card reading screen transitioning from the standby screen of FIG. 39 (A). On the card reading screen of FIG. 39 (B), a message prompting the user to read the membership card or enter the password is displayed as a message to the user. While the card reading screen of FIG. 39 (B) is displayed, a password input screen (not shown) is displayed when the membership card is read by being inserted into the card insertion / ejecting port or when the password button is touched and touched. When the password is input as a result of the operation, the screen changes to the screen of FIG. 39 (C). In addition, you may change to the screen of FIG. 39 (C) by another method (for example, reading the barcode G11 displayed on the membership card screen).

  Further, during the display of the card reading screen of FIG. 39 (B), in addition to the above, if there is a predetermined operation by the clerk, the screen changes to the clerk initial screen (not shown). As an example, when a bar code for a clerk printed on a medium (for example, a bar code for a clerk registered in advance to display the initial screen for the clerk) is read by being recognized by the code recognition unit, the clerk Transition to the initial screen for use. In addition, you may change to the initial screen for the clerk by other methods (for example, input of the password for the clerk, insertion of the card for the clerk into the card insertion / ejection slot, etc.). Note that FIG. 40 (A) and FIG. 41 (B) are screens that transition from the salesclerk initial screen.

  39C is a notification screen that transitions from the card reading screen of FIG. 39B (specifically, when the membership card is read or a password is entered). On the notification screen of FIG. 39 (C), as the notification information for the user (the user specified based on the membership card or password), the return port number of the return port in which the user's deposit products are stored. (In the example of FIG. 39 (C), the door numbers “01” “02” “03”) are notified.

  For example, the return locker stores the return port determination result (the return port number of the return port determined for each user) in the storage unit, and refers to the storage unit to determine the return port number as described above. You may notify. When another device (the management device 10, the POS terminal 20, etc.) determines the return port, the return locker may acquire the determination result and store it in the storage unit. Note that the return locker inquires the other device (the management device 10, the POS terminal 20, etc.) about the return port determination result (the return port number of the return port determined for the user). You may announce the number.

  In addition, the return locker may display the customer ID and the number of return ports in addition to the return port number on the notification screen of FIG. 39 (C).

  The return locker displays the notification screen on the display unit and unlocks the return door of the corresponding return opening (the return opening where the user's deposit products are stored) and responds to the unlocked return opening Flash the light emitting part (lamp). With respect to all notified return ports (all unlocked return ports), the user opens the return port door, takes out the deposited merchandise, and closes the return port door to complete the locker return work, The screen changes to that shown in FIG. 39 (D). The return locker locks the closed return door, and turns off the light emitting unit corresponding to the locked return door.

  The return locker may judge that the deposit product has been taken out by opening and closing the return door, or the deposit product may be taken out by installing an optical sensor (camera, photo sensor, etc.) in the return door. You may judge that it was done. Further, instead of or in addition to the optical sensor, a scale may be used to determine that the deposited merchandise is taken out. Similarly, at the time of collection, it may be determined that the deposited product has been collected, or at the time of storage, it may be determined that the deposited product has been stored.

  FIG. 39 (D) is a completion screen transitioning from the notification screen of FIG. 39 (C). When a predetermined time (for example, 10 seconds) has elapsed from the start of displaying the completion screen of FIG. 39 (D), the screen transits (returns) to the standby screen of FIG. 39 (A).

  Note that a special point may be given to the user who returned the locker, and the return locker may display the special point given in the return of the locker on the completion screen of FIG. 39 (D). .. It should be noted that it is determined whether or not to give points depending on whether or not the locker has been returned (whether or not it has been collected), or to change the number of points to be given, for a predetermined number of times in a row. You can That is, a great privilege may be given to a user who always comes to pick up the merchandise on the return date.

  FIG. 40 (A) is a storage initial screen that transitions from a salesclerk initial screen (not shown). For example, various buttons such as a return item storage button, a return item collection button, and a return button are arranged on the initial screen for a store clerk, and when the return item storage button is touched, a transition is made to the storage initial screen. On the initial storage screen of FIG. 40 (A), an empty door confirmation button and a return button are arranged. Further, in the initial storage screen of FIG. 40 (A), as a message to the clerk, a message prompting the reader to read the QR code printed on the factory copy is displayed. By touching the confirmation button on the empty door, the current empty condition of the return door can be confirmed. For example, by displaying a schematic image of the return locker as shown in FIG. 31A (specifically, an image in which each of the five return doors is color-coded according to whether it is empty or stored). Good. Further, in the storage initial screen of FIG. 40 (A), in order to efficiently determine the return port (see step S518 in FIG. 30), a message recommending that the factory copy with the most return ports be read in order (for example, “ Please read in order from the factory copy with the largest number of returns. ”). When the QR code printed on the factory copy is read by being recognized by the code recognition unit while the storage initial screen in FIG. 40 (A) is displayed, the screen transitions to the screen in FIG. 40 (B).

  The return locker may check the date. For example, the date of the date and time information included in the read QR code may be compared with the current date to determine whether they match. The return locker may display that they do not match (not the original return date) if the date check fails (if they do not match). In addition, the return locker may display the original return date together with the fact that they do not match. The date check may be performed on the card reading screen of FIG. 39 (B) described above. For example, the return date of the user identified by reading the membership card and the current date may be compared to determine whether or not they match.

  FIG. 40 (B) is a storage instruction screen that transitions from the storage initial screen of FIG. 40 (A). In the storage instruction screen of FIG. 40 (B), as return information for the store clerk, the return port number of the return port for storing the deposited product of the user (user specified based on the QR code) (FIG. 40 (B)). In this example, the door numbers “01” and “02”) are notified. A return button is arranged on the storage instruction screen of FIG. 40 (B).

Hereinafter, the relationship between the information that can be acquired from the QR code and the notification of the return port number will be described. (When the return port number can be obtained from the QR code)
The return locker may notify the return port number acquired from the QR code (the return port number of the return port determined as the return port for storing the user's deposited merchandise). That is, since the return port is determined and the determination result is QR coded, the return locker may simply notify the return port number acquired from the QR code.

(When the number of return units can be obtained from the QR code)
The return locker determines the return port by using the number of return ports (the number of return ports required to store the products in custody of the user) acquired from the QR code, and notifies the return port number of the determined return port. May be. In other words, although the reservation is made based on the required number of return ports, the specific return port has not been determined, so the return port is determined by the same method as the management device 10 etc., and the determined return port is returned. The mouth number may be reported.

(When the customer ID can be obtained from the QR code)
The return locker sends the customer ID acquired from the QR code to the device (management device 10, POS terminal 20, etc.) that has determined the return port, and thus the return port number corresponding to the customer ID (the deposit of the user) The return port number of the return port determined as the return port for storing the product may be acquired and the acquired return port number may be notified. In addition, after acquiring the customer ID from the return locker, the management device 10 or the like may determine the return port for storing the deposit product of the user of the customer ID and send (notify) the determination result to the return locker. ..

  The return locker displays the storage instruction screen on the display unit, unlocks the return door of the corresponding return opening (the return opening for storing the user's deposit products), and emits light corresponding to the unlocked return opening. Blink the section. The store clerk opens the return port doors for all the notified return ports (all unlocked return ports), stores the deposited merchandise, and closes the return port doors, so that the storage work at the corresponding return ports is completed. Complete. The return locker locks the closed return door, and turns off the light emitting unit corresponding to the locked return door.

  FIG. 41 (A) is a collection initial screen that transitions from the salesclerk initial screen (not shown). For example, various buttons such as a return item storage button, a return item collection button, and a return button are arranged on the initial screen for a store clerk, and when the return item collection button is touched, a transition is made to the collection initial screen. An OK button for starting collection and a return button are arranged on the collection initial screen of FIG. 41 (A). In the initial collection screen of FIG. 41 (A), a message prompting the OK button to be touched is displayed as a message to the clerk. When the OK button is touched, the screen transitions to the screen shown in FIG.

  FIG. 41 (B) is a recovery instruction screen that transitions from the recovery initial screen of FIG. 41 (A). On the collection instruction screen of FIG. 41 (B), all return port numbers (door numbers “01” to “05” in the example of FIG. 41 (B)) are notified as notification information to the clerk. A return button and the like are arranged on the collection instruction screen of FIG. 41 (B).

  The return locker displays the collection instruction screen on the display unit and unlocks the return doors of all return ports. The store clerk collects all of the notified return ports (all unlocked return ports) by opening the return port doors, collecting the deposited merchandise that has not been returned to the locker, and closing the return port doors. The work is completed. The return locker locks the closed return door. The return locker may blink the light emitting unit corresponding to the unlocked return port and turn off the light emitting unit corresponding to the locked return port.

  Note that the return locker may specify a product (user) that has not been received by using a factory copy (or a list including the factory copy).

  The example of the screen displayed on the display unit of the return locker has been described above with reference to FIGS. 39 to 41. However, a screen displayed based on a predetermined operation of the clerk (initial screen for clerk (not shown), FIG. 40). , The operation mode when the screens shown in FIG. 41 are displayed may be referred to as a clerk mode (or a clerk mode). In addition, the operation mode when the screen (the screen shown in FIG. 39) other than the screen displayed based on a predetermined operation of the store clerk is displayed is the user mode (or the user mode). ). In addition, in order to transit to the initial screen (not shown) for the clerk through the screens of FIGS. 39A and 39B (that is, not only the user but also the clerk of FIG. 39A or 39B). In order to operate the screen shown in FIG. 39), the screens shown in FIGS. 39C and 39D are displayed by excluding the screens shown in FIGS. 39A and 39B. In some cases, the user mode is limited to.

  42 and 43 are flowcharts showing an example of the operation of the return locker. The flowchart shown in FIG. 43 shows the operation following S820 in FIG. Note that at the start of the flowchart shown in FIG. 42, the standby screen (initial screen) shown in FIG. 39 (B) is displayed on the display unit of the return locker.

  Further, in the flowcharts of FIGS. 42 and 43, a QR code that encodes information including the number of return ports is printed on the factory copy, and the return locker operates based on the number of return ports, etc. as the operation at the time of storage. The return port is determined and the determination result is stored in the storage unit. Further, in the flowcharts of FIGS. 42 and 43, the return locker refers to the storage unit and recognizes the return opening number of the return opening determined for each user as an operation when returning to the user. ..

Step S800 in FIG. 42: It is determined whether or not the standby screen is touched. When the standby screen is touched (step S800; YES), the process proceeds to step S801. When the standby screen is not touched (step S800; NO), the process returns to step S800. That is, the process of step S800 is repeatedly executed until the standby screen is touched.
Step S801: The user is requested to read the membership card. Specifically, the card reading screen shown in FIG. 39 (B) is displayed to request reading of the membership card and input of the password.

Step S802: It is determined whether or not the member card has been read. When the member card is read (step S802; YES), the process proceeds to step S804. If the member card has not been read (step S802; NO), the process proceeds to step S810.

Step S804: Notify the applicable return port. Specifically, the notification screen shown in FIG. 39 (C) is displayed to notify the return port number of the return port in which the user's deposit products are stored.
Step S805: The return door of the corresponding return door is unlocked, and the light emitting unit is blinked. The light emitting unit may be turned off after the return door is opened / closed (locked), for example.

Step S806: It is determined whether or not the return of the locker (delivery of the deposited merchandise) is completed. When the return of the locker is completed (step S806; YES), the process proceeds to step S807. When the return of the locker is not completed (step S806; NO), the process returns to step S806. That is, the process of step S806 is repeatedly executed until the return of the locker is completed.

Step S807: The return completion information indicating that the locker return is completed is stored in the storage unit. The return completion information stored in step S807 may include, for example, a part or all of the customer ID, return port number, tag number, date and time information, and the like. The return locker transmits the return completion information to the management device 10 instead of storing the return completion information in the storage unit, and the management device 10 updates various files based on the return completion information. You may. Further, the management device 10 updates various screens such as the slip detail screen (Fig. 27 etc.) (updates the progress classification to "9 (delivery completed)" etc.) and displays the updated screen on the user terminal 50 etc. It may be allowed to.
Step S808: Notify the completion of return of the locker. Specifically, the completion screen shown in FIG. 39 (D) is displayed. Then, the flowchart of FIGS. 42 and 43 ends.

Step S810: It is determined whether or not there is a predetermined operation by the store clerk (for example, whether or not the store clerk bar code is read). When the predetermined operation is performed (step S810; YES), the process proceeds to step S820. If the predetermined operation has not been performed (step S810; NO), the process returns to step S802.

Step S820: An initial screen (not shown) for a clerk in which various buttons (returned item storage button, returned item collection button, return button, etc.) are arranged is displayed. That is, the mode shifts to the clerk mode. After step S820, the process proceeds to step S821 in FIG.

Step S821 in FIG. 43: It is determined whether or not the return button on the salesclerk initial screen (not shown) is touched. When the return button is touched (step S821; YES), the process returns to step S800. When the return button is touched (step S821; YES), the process may return to step S801 instead of returning to step S800. If the return button is not touched (step S821; NO), the process proceeds to step S822.
Step S822: It is determined whether or not the return item storage button on the salesclerk initial screen (not shown) is touched. When the return item storage button is touched (step S822; YES), the process proceeds to step S830. When the return item storage button is not touched (step S822; NO), the process proceeds to step S823.
Step S823: It is determined whether or not the return item collection button on the salesclerk initial screen (not shown) is touched. When the returned material collection button is touched (step S823; YES), the process proceeds to step S840. When the returned material collection button is not touched (step S823; NO), the process returns to step S821.

Step S830: The store clerk is requested to read the QR code printed on the factory copy. Specifically, the storage initial screen shown in FIG. 40 (A) is displayed, and the reading of the QR code is instructed.
Step S831: It is determined whether or not the return button on the storage initial screen (FIG. 40 (A)) is touched. When the return button is touched (step S831; YES), the process returns to step S821. When the return button is touched (step S831; YES), the process may return to step S800 (or step S801) instead of returning to step S821. When the return button is not touched (step S831; NO), the process proceeds to step S832.

Step S832: It is determined whether or not the QR code printed on the factory copy has been read. When the QR code is read (step S832; YES), the process proceeds to step S833. If the QR code is not read (step S832; NO), the process returns to step S831.

Step S833: The return port is determined by the method shown in FIGS. 29 to 32 based on the read QR code (the return port number) and the like.
Step S834: Notify the determined return port. Specifically, the storage instruction screen shown in FIG. 40 (B) is displayed to notify the return port number of the determined return port.
Step S835: The return door of the determined return door is unlocked, and the light emitting unit is blinked. The light emitting unit may be turned off after the return door is opened / closed (locked), for example.

Step S836: It is determined whether or not the storage of the returned item (commodity item for deposit) is completed. When the storage is completed (step S836; YES), the process proceeds to step S837. If the storage is not completed (step S836; NO), the process returns to step S836. That is, the process of step S836 is repeatedly executed until the storage is completed.

Step S837: The storage completion information indicating that the storage of the returned items is completed is stored in the storage unit. Then, the process returns to step S830. The storage completion information stored in step S837 may include, for example, a part or all of the customer ID, return port number, tag number, date and time information, and the like. The return locker transmits the storage completion information to the management device 10 instead of storing the storage completion information in the storage unit, and the management device 10 updates various files based on the storage completion information. You may. Further, the management device 10 updates various screens such as the slip detail screen (Fig. 27 etc.) (updates the progress classification to "4 (deliverable)" etc.) and displays the updated screen on the user terminal 50 etc. It may be allowed to. In addition to the normal "4 (deliverable)", "4A (storage completed)" to indicate that the storage of the locker return is completed is set as the progress classification, and the progress classification is updated to "4A (storage completed)" You may.

  Note that the store clerk sequentially causes the QR codes printed on the individual factory copies to be read, thereby causing the return lockers to sequentially perform the storage-related processing (steps S832 to S837) for each factory copy. The store clerk touches the return button (step S831; YES) after executing the above process for all the factory copies, and ends the process related to storage.

Step S840: The store clerk is requested to perform an operation to start collection. Specifically, the collection initial screen shown in FIG. 41A is displayed, and the touch of the OK button for starting the collection is requested.
Step S841: It is determined whether or not the return button on the collection initial screen (FIG. 41 (A)) is touched. When the return button is touched (step S841; YES), the process returns to step S821. When the return button is touched (step S841; YES), the process may return to step S800 (or step S801) instead of returning to step S821. If the return button is not touched (step S841; NO), the process proceeds to step S842.

Step S842: It is determined whether or not the OK button on the collection initial screen (FIG. 41 (A)) is touched. When the OK button is touched (step S842; YES), the process proceeds to step S844. When the return button is not touched (step S842; NO), the process returns to step S841.

Step S844: Notify all return ports. Specifically, the collection instruction screen shown in FIG. 41 (B) is displayed, and the return port numbers of all return ports are notified.
Step S845: Unlock the return doors of all the return doors and blink the light emitting parts. The light emitting unit may be turned off after the return door is opened / closed (locked), for example.
Step S847: Store the collection completion information indicating that the collection of the returned products is completed in the storage unit. The collection completion information stored in step S847 may include, for example, a part or all of the customer ID, return port number, tag number, date and time information, and the like. Then, the process returns to step S821. Note that after step S847 ends, instead of returning to step S821, the process may return to step S800 (or step S801).

  The return locker sends the collection completion information to the management device 10 instead of storing the collection completion information in the storage unit, and the management device 10 updates various files based on the collection completion information. You may. Note that, for example, in addition to the normal "4 (deliverable)" as the progress classification, "4B (normal deliverable by collection)" indicating that the stored products were collected without completing the return of the products by the locker return May be provided and the progress classification may be updated to “4B (normal delivery by collection)”.

  In the flowcharts of FIGS. 42 and 43, the user returns to the user (processing after step S802 (YES)) → storage performed by the clerk (processing after step S822 (YES)) → collection performed by the clerk. Although the description has been given in the order of (the processing after step S823 (YES)), when attention is paid to a certain custody product B of a certain user A, the order of the processing is the storage of the product B performed by the clerk → the user performed by the user A. Return of the product B to A → collection of the product B performed by the clerk (however, when the product B is returned to the user A, the product B is not collected). In addition, when paying attention to the movement of the clerk C or the like in one day, the order of processing is as follows: collection of products for the previous storage performed by the clerk C → storage of products for the current storage performed by the clerk C → user performed by the user This will be the return of the items stored this time.

  Although the embodiments of the present invention have been described above, the configuration of devices, the configuration of data, the flow of processing, the modes of display and output, and the like can be appropriately changed and modified.

  For example, in addition to the display unit 25 on the POS terminal 20, a display unit for the user (touch display similar to the display unit 25) facing the user is provided, and the calendar for the scheduled return date of the locker is provided on the display unit for the user. By displaying a screen (FIG. 24 etc.), the user who came to the store may be allowed to perform an operation (reservation operation of return date, etc.) related to return of the locker at the POS terminal 20.

  For example, the flow charts shown in FIGS. 33 to 35 are flow charts showing the operation at the time of locker reservation at the locker return using the return locker installed in the store where the product is deposited. , It is not limited to the return locker installed in the store where the product was deposited. In other words, a return locker other than the return locker installed in the store where the product was deposited (for example, a return locker installed in a store different from the store where the product was deposited, a return locker not installed in any store (from the store It is possible to return the locker using a return locker installed at a remote location. When reserving the locker from the user terminal 50, for example, the user terminal 50 displays a screen in which the locker can be designated (selected), and the locker of the locker designated (selected) by the user on the screen. The number may be transmitted to the management device 10 when requesting the reservation screen (that is, in the process of step S600 in the flowchart of FIG. 33). The same applies when the locker return is reserved from the POS terminal 20. That is, the POS terminal 20 displays a screen on which lockers can be specified (selected), and requests the reservation screen for the locker number of the locker specified (selected) by the clerk on the screen (that is, in FIG. 34). It may be transmitted to the management device 10 in the processing of step S630 of the flowchart).

  Further, in the above-described embodiment, when there is a vacancy in the number of return ports when returning the locker, a device that determines the return port (for example, the management device 10, the POS terminal 20, the return locker, etc.) determines the return port ( Although the mode of selecting) has been described, the user may decide the return port in the above case. For example, information that allows the user to recognize an empty return port (for example, an image that schematically shows a return locker as shown in FIG. 31A, where the user visually confirms the empty state of each return port, etc.). The user terminal 50 may display a screen in which the empty return port can be specified together with the (allowable image) and allow the user to determine the return port to be used from the empty return ports. After the return port is determined, the user terminal 50 may transmit the determination result to the management device 10, and the management device 10 may update various files or the like.

  In addition, although the above-mentioned mode is a mode in which the determination of the return port is completely left to the individual user, the return port is determined in consideration of the hope of each user (as a condition when determining the return port). The device (for example, the management device 10, the POS terminal 20, the return locker, etc.) may determine the return port. As an example, for a user who desires an adjacent return port, the device for determining the return port determines the return port in consideration of the user's request (that is, adjacent empty space) (FIGS. 28 to 33). For each user who does not wish to have an adjacent return port, the return port is determined without considering the adjacent space (simply the past usage status of each return port). The return port may be determined based on). Whether or not the return doors adjacent to each other are desired may be confirmed with the user at the time of member registration (the confirmed result is stored in, for example, a customer master file), or input to the user at the time of booking the locker (for example, , A reservation screen displayed in S605 of FIG. 33 may be provided with a check box indicating that an adjacent return port is desired.

  In the above embodiment, when determining the return port, an example of considering the adjacent sky or the past usage status is explained, but instead of or in addition to the adjacent sky or the past usage status, the height from the installation surface is set. The return port may be determined in consideration. For example, in the case where there are still a plurality of candidates for the device that determines the return port (for example, the management device 10, the POS terminal 20, the return locker, etc.) in the judgment based on the adjacent sky and the past usage status (in S503 of FIG. 29). In the case where one is randomly determined), the return port of the upper stage (for example, the return port number “H11”, “H21”, ..., “H61” return port in FIG. 18B) is given priority. You may decide. Further, for example, whether the upper return slot or the lower return slot (for example, return slot numbers “H12”, “H22”, ..., “H62” return slot in FIG. 18B) is desired, As described above, the return port may be determined as desired by confirming it at the time of member registration or allowing the user to input it when making a locker reservation.

  In addition, in the above-mentioned embodiment, although each of the custody products is tagged, the tag of the custody product may be purchased by the user. That is, the user may purchase the tag attached to the product to be deposited. More specifically, the user may purchase the tag as part or all of the cleaning fee for the deposit item. Plural types of tags having different selling prices for each type (plural types of tags having different selling prices) may be sold. Specifically, the entire tag or a part of the tag may have different colors or different patterns for each type (each selling price) so that the selling price can be easily visually recognized. As an example, a light blue plain tag may be sold for 300 yen (shirts (dry) tags), and a light blue red line tag may be sold for 500 yen (shirts (dry + sweat removal) tags). The tags are sold not only at the cleaning stores, but also at supermarkets, convenience stores, specialty stores (clothing stores, pharmacy stores, etc.), shops near the station (or near the station), indoors and outdoors such as condominiums, etc. Good.

  In addition, an automatic vending machine may be installed at any of the above-mentioned locations, and tags may be sold by the automatic vending machine. It should be noted that the vending machine may be installed in a place other than the above-mentioned place, such as a locker installation place or a collection place for collection and collection. Alternatively, the vending machine that sells tags may be provided with a communication function so that purchase information (purchase date and time, purchase place (installation place), purchase quantity, etc.) is transmitted to the management device 10. Alternatively, the vending machine that sells the tag may recognize the membership card, and the customer code of the member who purchased the tag may be transmitted to the management device 10. Further, points may be given to the purchase of tags.

  In the above embodiment, the tag number of each deposit product (each deposit product belonging to a certain slip) in one transaction is a serial number (see FIG. 6). It suffices if it can be specified whether it is a (slip) or not, and the tag numbers of the respective custody products in one transaction do not have to be consecutive numbers. Therefore, when selling tags, it is not necessary to be aware of the tag numbers of the tags to be sold (for example, when selling multiple tags to a certain user, it is not necessary to confirm whether the tag numbers are serial numbers or the like). ). However, when selling different types of tags, it is difficult to sell them in serial numbers. Further, even when the tag is consumed (used), it is not necessary to be aware of the tag number of the tag attached to the product to be deposited (for example, when depositing a plurality of products, the tag number of the tag to be attached to each product is a serial number). It is not necessary to confirm whether or not it is). In the above-described embodiment, it is possible to use the deposit merchandise number instead of the tag number on various screens (Figs. 11 and 12) and various files (Fig. 20). The same applies when the tag is not sold, that is, when the store clerk attaches the tag.

  As an operation for selling tags, tags may be sold in order to expedite collection in a mode in which collection of charges is delayed because payment is not made when the products are stored (specifically, in the case of baggage storage). For example, in the case of speed deposit (deposit category "2") and locker deposit (deposit category "4"), it may be requested to put a tag on the product to be stored in the bag. The user terminal 50 may display a cleaning charge list screen (for example, by receiving the list screen from the management device 10 or the POS terminal 20 for display). Further, the user terminal 50 displays the sale place of the tag (the nearest sale place, etc.) (for example, the management device 10 or the POS terminal 20 has a search function of the sale place, and the user terminal 50 uses the search function. Then, the selling place may be displayed).

  If the price of the tag attached to the product by the user does not reach the required amount (charge after inspection), the management device 10 (or the POS terminal 20) determines that the user terminal of the user. Notifying 50 that the amount is insufficient and displaying the screen to select the payment method (credit card payment, prepaid payment, coupon payment, point payment), etc., and settle the shortage on the user terminal 50. You may be able to. On the other hand, when the price of the tag attached to the product by the user exceeds the required amount (charge after inspection), the management device (or the POS terminal 20) causes the user terminal 50 of the user. In contrast, a coupon ticket with the excess amount as face value, or an electronic voucher that can be used to redeem the excess amount when visiting a store (for example, the amount received, an exchange screen displaying a bar code indicating the amount received, etc.) may be transmitted. .. In addition, the management device (or the POS terminal 20) records (reflects) the excess amount as a payment in the prepaid settlement, and also notifies the user terminal 50 of the user that the excess amount is recorded as a payment in the prepaid settlement. You may notify.

  Further, in order to promote sales of tags, points may be given to purchase of tags preferentially. For example, in the case of cash settlement at a store, 1 point may be added for every 200 yen, and in the case of tag purchase, 2 points may be added for every 300 yen. Further, instead of or in addition to the points when the tag is purchased, the points may be added when the tag is used. Further, while setting the expiration date on the purchased tag, if the tag is used within the expiration date, more points may be given.

  Further, in the above-described embodiment, the reception-only locker 100 includes the control unit, and the control unit controls the display on the display unit 104 and the lock of the entrance door. However, other devices (for example, the management device 10, The POS terminal 20) may control a part (or all) of the display on the display unit 104, the locking of the entrance door, and the like. The same applies to the common locker 200. For example, the common locker 200 transmits information necessary for authentication (for example, information recognized by the code recognition unit 206) to the management device 10 (or POS terminal 20), and the management device 10 (or POS terminal 20), Authentication is performed based on the information received from the common locker 200, and the authentication result is transmitted to the common locker 200. The common locker 200 opens the return door based on the authentication result received from the management device 10 (or the POS terminal 20). You may unlock.

  Further, in the above-described embodiment, the locker as shown in FIG. 18 has been described as an example of the storage cabinet, but the storage cabinet is not limited to the locker type and has a shelf type (for example, a door such as a display shelf for clothes). Shape). For example, when a shelf type storage is installed in a store, the user can enter the store within business hours and self-collect the product returned to the shelf. This eliminates the need for the user to wait in order to receive the product when the store is crowded, etc. It is convenient for both the user and the store clerk, as in the case of the locker type, since there is no need to deal with it in order to deliver. Note that the product may not be taken away without permission. For example, when a product for one user is put in a box or the like and placed on a shelf, a lock mechanism is provided on the shelf itself, or between the shelf and the box, or the box itself. The product may not be taken out of the box or the like without being unlocked.

  Further, the storage box may have a shape other than a locker or a shelf, such as a color box type, or a hanger rack type for hanging a hanger. It should be noted that the above-mentioned type of storage may not be allowed to be taken away by the customer. For example, in the case of a type such as a hanger rack, a lock function may be provided in the hanging part of the hanger so that the hanger cannot be removed from the rack without releasing the lock.

  The lock function described above may be released, for example, in response to a store clerk's operation or a member's operation. For example, the membership card can be recognized in a shelf-type storage (and other types of storage as well), and when the membership card is read, the relevant part (the part where the user's products are stored) is unlocked. It may be done. In addition, a shelf-type storage (as well as other types of storages) is provided with a communication function, and a store clerk performs an unlock operation on the screen of the POS terminal 20 (or store mobile terminal 30). By performing a specifying operation), the lock of the relevant portion (the portion designated by the clerk. The portion storing the user's merchandise) may be unlocked.

  Further, the locker return medium (receipt) used by the user may be printed and issued. For example, in addition to the slips shown in FIG. 37 and FIG. 38, the POS terminal 20 can recognize a bar code (in the return locker) when, for example, a user who does not have a cleaning app or membership card requests the return of the locker. It is also possible to print and issue a medium on which a bar code (such as the one printed on the factory copy shown in FIG. 38) is printed. In addition to the bar code, information on deposited products, settlement amount information, reservation date (receipt date) and the like are printed on the medium. The above-mentioned medium is a return ticket, return ticket, proof certificate (certification information) for returning the locker, and the user receives the medium from the clerk at the time of reservation of the locker and keeps it until the reservation date. The product can be picked up by making the return locker recognize the barcode. That is, the return locker recognizes the barcode, and unlocks the return port storing the product of the user based on the information encoded in the barcode. Instead of the barcode, a 10-digit numerical value or the like may be printed on the medium, and the numerical value or the like on the medium may be input to the return locker on the day of the reservation to receive the product from the return locker. .. Note that, in consideration of the case where the medium is lost, when unlocking, in addition to the recognition of the barcode (input of a numerical value or the like), it is possible to request the input of a password determined in advance for each user. That is, the return locker may unlock the return port by recognizing the print barcode on the medium (inputting the numerical value printed on the medium) + inputting the correct password.

  Further, in the cleaning system, a quotation or the like may be obtained before depositing the product. For example, on the user terminal 50, a screen (for example, a quotation screen) having an input (selection) field for inputting (selecting) the type, processing (drying, stain removal, etc.) of the deposit, quantity, etc. is displayed and used. The information input by the person on the estimation screen is transmitted to the management device 10, and the management device 10 receives the information, the product type file (FIG. 7A), and the process type file (FIG. 7 ( C)), a service basic file or the like may be referred to, a charge may be calculated as an estimate, and the charge may be transmitted (responded) to the user terminal 50. In addition to or in addition to the charge, the management device 10 may calculate the required number of days as an estimate and send (respond) it to the user terminal 50. In addition, a deposit date (scheduled date for depositing products) can be input (selected) on the quotation screen, and the management device 10 calculates the estimated finish date as an estimate based on the deposit date and the number of required days, and the user It may be transmitted (responded) to the terminal 50.

  In addition, when the locker return is selected on the user terminal 50 (for example, when a button for designating the locker return is provided on the estimate screen and the button is pressed), the management device 10 (or the POS terminal 50) uses the estimate as a quote. , A locker returnable date (for example, information as shown in FIG. 23B, FIG. 23C, FIG. 23E, and FIG. 23F) is calculated and transmitted to the user terminal 50 (response) ) May be.

  If the user confirms the response (estimation content) from the management device 10 and is satisfied, the information input at the time of the estimation may be made available for the subsequent steps (actual reservation processing, etc.). .. For example, a screen (for example, a quotation screen, a screen different from the quotation screen) for displaying the contents of the quotation is provided with a reservation button (or a forward button), and when the button is pressed, the user terminal 50 causes the management device 10 to Information indicating that the quotation contents are satisfied is transmitted, and the management device 10 may transmit the screen information of the reservation screen regarding the merchandise deposit to the user terminal 50. The user terminal 50 transmits the information (information regarding the deposit category, etc.) input by the user on the reservation screen to the management device 10, and the management device 10 receives the information (type of product, processing , Quantity, deposit date, etc.) and information received this time (at the time of actual reservation) (information about deposit category etc.) is used to execute reservation processing (update of various files etc.) regarding product deposit Good. It should be noted that the customer code may be transmitted from the user terminal 50 to the management device 10 at at least one of the timing of estimation and the time of actual reservation. The contents input (selected) by the user on the reservation screen are, for example, deposit categories such as regular store deposit and speed deposit (FIG. 5 and the like). As described above, the information input at the time of estimation can be used as it is in the subsequent steps, which is convenient. The information on the reservation is delivered to the POS terminal 20, and the clerk can check the reservation content on the POS terminal 50 and use it for various preparations (including actual preparations and mental preparations). .. In addition, the reservation screen regarding the merchandise deposit may be called without making a quotation (for example, directly from the membership card screen or the like).

  Further, although some screens (for example, a slip detail screen, a locker return reservation confirmation screen, etc.) have been described in the above embodiment, other screens may be displayed based on various information stored in the cleaning system. .. For example, a screen for a store clerk or the like to confirm the progress status based on the progress classification of the deposited product information file (FIG. 6) (for example, a list screen of held deposited products, delivery is possible, but delivery May be displayed).

  Further, for example, the record information regarding the locker reservation may be displayed based on the collection completion information described in FIG. As an example, information indicating whether or not the product was actually received on each locker reservation date in the past (or whether or not the stored product was collected without completing the return of the product by returning the locker) They may be displayed, may be displayed by month or day of the week, may be displayed by user, or may be displayed in combination. Instead of or in addition to the above, weather information may be acquired and displayed according to the weather at the location where the locker is installed. Also, when a user makes a reservation for a locker, on the calendar screen of the scheduled return date of the locker or the screen displayed by pressing a predetermined button on the calendar screen of the scheduled return date of the locker, the past record of the user ( For example, history information indicating that the previous reservation on ◯◯◯ has been returned, and the reservation for the previous two times on ◯ ×× has not been returned (collection) may be displayed.

  In addition, as another example, the ratio (or the change in the ratio) that the product was actually received on each locker reservation date in the past is classified as described above (by locker, user, etc.). ), May be displayed. In addition, users whose performance is not favorable (for example, users whose ratio is lower than a preset first reference value) may be displayed in a list. The same applies to lockers and the like that have a poor track record. Also, in order to improve the situation, for example, when a user who does not have a good track record makes a reservation for a locker, it is displayed by pressing the predetermined button on the calendar screen of the locker return date or the locker return date calendar screen. On the screen or the like, it may be notified that the achievement is not preferable, or a message for properly receiving the product on the reserved date may be displayed. Further, the above-mentioned message may be transmitted to a user who does not have a good track record on the day of the reservation date or on the day before by a cleaning application or an email.

  It should be noted that users who have a good track record (for example, users whose ratio is higher than a preset second reference value) may be displayed in a list. The second reference value may be a value larger than the first reference value. It should be noted that points may be given to users who have a good track record.

  In addition, high points will be given to users who actually pick up the product early (on the day of the returnable date (scheduled finish date) or within a few days from the returnable date), and after that, the product is actually collected. The points to be given in stages may be reduced according to the number of days elapsed until the day. In addition, after "early", no stage may be provided, and the entire stage may simply be "early" or not. Note that the mode of return (return category) is not limited to return of lockers (delivery of lockers). For example, even if face-to-face return (eg, delivery to a normal store), as described above, for early delivery, High points may be given, and thereafter, points given step by step may be reduced. This promotes the early collection of products and contributes to the reduction of in-store inventory. It should be noted that the user terminal 50 and the POS terminal 20 have information that allows confirmation of how many points are awarded when the product is collected (for example, the number of points awarded for each collection date, and XX points if the product is collected by 0000 days). Message indicating that is added) may be displayed.

  In addition, in the above-described embodiment, various scenes in which points are awarded as a privilege to the user have been described, but the privilege to the user is not limited to points. For example, instead of or in addition to points, a specially-designated membership card (for example, a card with a color or design different from the usual one) may be given (exchanged with a normal one), or a specially-designated member A certification screen (for example, a membership card screen of a color or design different from the usual one) may be displayed.

  In order to realize the functions of the cleaning systems 1 and 2, the management device 10, the POS terminal 20, the store portable terminal 30, the factory terminal 40, the user terminal 50, the reception-only locker 100, and the common locker 200 described above. The program may be recorded in a computer-readable recording medium, and the program may be read by a computer system and executed. The “computer system” mentioned here includes an OS and hardware such as peripheral devices. Further, the “computer-readable recording medium” refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, or a storage device such as a hard disk built in a computer system. Further, the "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those that hold the program for a certain period of time are also included. Further, the program may be transmitted from a computer system that stores the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting the program refers to a medium having a function of transmitting information such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing a part of the functions described above. Further, it may be a so-called difference file (difference program) that can realize the above-mentioned functions in combination with a program already recorded in the computer system.

  Hereinafter, the above technical ideas will be shown as additional items.

(Appendix 1A)
An input unit (for example, step S18 in FIG. 9) for inputting the custody information (for example, product type, processing type, etc.) regarding the cleaning item received from the user;
Manages the usage status of the storage (eg, the lockers shown in FIGS. 1 and 18) (eg, the information shown in FIGS. 20 and 21. In particular, the reservation status for each return date, the number of empty return openings, etc.) Management means (for example, the storage unit of the management device 10 or the hard disk 24 of the POS terminal 20),
Calculating means for calculating a returnable date (reservable date, etc.) from the custody information and the usage state (for example, the process of step S406 in FIG. 22),
An output unit that outputs the returnable date calculated by the calculation unit (for example, the process of step S407 in FIG. 22),
A cleaning system comprising:

  According to Supplementary Note 1A, a suitable returnable date is obtained based on the custody information regarding the cleaning item and the usage state of the storage box, so that the work efficiency is improved.

(Appendix 2A)
A returnable date and a day other than the returnable date are displayed in a distinguishable manner (for example, in FIG. 23C and FIG. 23F, reservation availability (returnability) is displayed as “◯” and “x”, FIG. 24, In FIG. 25, a display unit (for example, a display of the user terminal 50, a display unit 25 of the POS terminal 20, a display unit of the management device 10, etc.) for displaying whether or not the reservation is possible is displayed in the background color. The cleaning system according to Item 1A.

  According to the additional item 2A, for example, it is possible to visually recognize which day is the returnable date and which day is the returnable date, so that the work efficiency is improved.

(Appendix 3A)
The storage has a plurality of return ports (for example, the common locker 200 in FIG. 18B has 12 return ports 210),
The calculating means identifies at least the required number of returns based on the number of deposits included in the deposit information (for example, based on the required number definition file of FIG. 19C, the required number of returns as shown in FIG. 23A). The cleaning system according to additional item 1A or additional item 2A, characterized in that the returnable date is calculated (for example, as shown in FIGS. 23B and 23C).

  According to Supplementary Note 3A, a suitable returnable date is obtained based on the number of deposit points and the usage status of the storage box, so that the work efficiency is improved.

(Appendix 4A)
The storage has a plurality of return ports (for example, the common locker 200 in FIG. 18B has 12 return ports 210),
The display means is
An additional item characterized by displaying the number of usable return ports by day (for example, in FIG. 23 (C), FIG. 23 (F), FIG. 24, and FIG. 25, the number of available return ports is displayed by day) The cleaning system according to 2A.

  According to Supplementary Note 4, for example, it is possible to visually recognize when there is a vacant number of return ports on the day of interest or when there is a vacant number equal to or greater than the required number of return ports, and thus work efficiency is improved.

(Appendix 5A)
Designating means for designating a returnable date and setting it as the return date of the cleaning item (for example, a button in the area of each date in the calendar field (reference H) in FIG. 24. Step 606 in FIG. 33, step S636 in FIG. 34, etc.) When,
Updating means (for example, step S612 in FIG. 33, step S642 in FIG. 34, step S762 in FIG. 35, etc.) that updates the number of usable return openings on the return date specified by the specification means based on the required return opening number;
Equipped with
The display means displays the number of usable return outlets after the update (for example, by the processing of step S617 in FIG. 33, step S647 in FIG. 34, etc., the usable return after the update as shown in 4/20 in FIG. 25). The cleaning system according to additional item 2A or additional item 5A, wherein the number of units is displayed, etc.).

  According to Supplementary Note 5A, if the return date is specified, the number of usable return outlets after the update is displayed, so that the work of confirming the latest return is unnecessary and the work efficiency is improved.

(Appendix 6A)
A return port determination means (for example, the process of FIG. 29, FIG. 30, the step S611 of FIG. 33, the step S641 of FIG. 34, the step S761 of FIG. 35, etc.) for determining the return port to be used based on the required number of return ports is provided.
The return port determination means determines an adjacent return port when the required number of return ports is 2 or more (for example, as shown in FIGS. 29 and 30, if the adjacent return ports are vacant, the adjacent return ports are returned). The cleaning system according to any one of appendices 3A to 7A, wherein the mouth is determined).

  According to Supplementary Note 6A, the convenience of the user can be improved.

(Appendix 7A)
Storage means for storing the return opening determination result by the return opening determining means (for example, as shown in FIGS. 20 and 21 by the processing of step S612 of FIG. 33, step S642 of FIG. 34, and step S762 of FIG. 35). Prepare,
The cleaning system according to appendix 8A, wherein the return port determination means determines a return port based on a past determination result (for example, determination as shown in FIGS. 29 to 32).

  According to Appendix 7A, the respective return ports can be used evenly.

(Appendix 8A)
Reading means for reading the user identification information or the custody information (for example, reading the QR code determined in step S832 of FIG. 43);
And a notification unit (for example, the notification of step S834 in FIG. 43) that notifies the user or the return port for storing the cleaning item based on the deposit information based on the information read by the reading unit. The cleaning system according to any one of Supplementary Notes 1 to 7.

  According to Supplementary Note 8A, since the return port can be easily confirmed by the reading by the reading means, the work efficiency is improved.

(Appendix 9A)
An apparatus constituting the cleaning system according to any one of supplementary notes 1A to 8A, characterized by comprising at least the output means (for example, a POS terminal 20 shown in FIG. 1 and the like). ..

(Appendix 10A)
A storage used in the cleaning system according to any one of Supplementary Notes 1A to 8A (for example, the locker shown in FIGS. 1 and 18).
For example, it is a storage used in a cleaning system, and is provided with a second display means for displaying a return port determined based on the user or the deposit information.

(Appendix 11A)
The computer of the device in the cleaning system, the input means for inputting the custody information about the cleaning items custody from the user, the management means for managing the usage status of the storage, and the returnable date calculated from the custody information and the usage status And a program that functions as an output unit that outputs the returnable date calculated by the calculation unit.

  According to Appendix 9A, the same effect as that of Appendix 1A can be obtained.

(Appendix 1B)
A cleaning product management system that manages information on cleaning products that a business operator entrusts with a cleaning product from a customer (user) and that the business operator hands over the cleaning products that the business operator transfers to the customer,
A user mobile terminal carried by the customer (for example, a user terminal 50 or the like),
The business operator is provided with a business operator terminal (for example, a POS terminal 20, a store mobile terminal 30 or the like) provided in a store where the business is performed,
The user mobile terminal is
Output means for outputting member information for identifying members of the store, or electronic deposit slips (for example, slip detail screens of FIG. 12, FIG. 14, FIG. 27, etc.) showing cleaning products kept by the business operator,
The business operator terminal (for example, the POS terminal 20 or the like) is
Based on the member information or the electronic deposit slip output by the output means (for example, after the slip display screen is displayed on the user terminal 50 as shown in FIG. 13), the deposited cleaning item is specified (for example, A cleaning item management system including a specifying unit (see step S35 in FIG. 13).

(Appendix 2B)
The business entity terminal (for example, POS terminal 20, store mobile terminal 30, etc.) outputs information regarding the deposited cleaning item based on the member information or the electronic deposit slip (for example, step S36 in FIG. 13, FIG. 14 step S336, step S338, etc.) The cleaning item management system according to item 1B.

(Appendix 3B)
The cleaning item management system according to appendix 1B or appendix 2B, wherein the output unit displays the member information or the electronic deposit slip in the form of a barcode.
For example, as shown in steps S32 and S33 of FIG. 13, when a deposit product desired to be delivered is selected on the slip detail screen (FIG. 12, etc.), the user terminal 50 causes the user terminal 50 to display a barcode (for example, , A customer ID of the user and a bar code obtained by encoding the tag number of the product may be generated and displayed on the slip detail screen in a superimposed manner. Note that the user terminal 50 may display a message for the user, such as “Show it to the store staff”, together with the barcode on the slip detail screen.

(Appendix 4B)
Any of the additional items 1B to 3B, wherein the output unit displays the member information or the electronic deposit slip and an operation area in which an operation for confirming the usage status of the business by the customer is performed on the same screen. Cleaning item management system described in.
For example, on the membership card screen shown in FIG. 10, a barcode G11, a deposit slip icon G12, etc. are displayed.

(Appendix 5B)
6. The additional item 1B to the additional item 4B, wherein the output unit further outputs the image of the cleaning item kept by the business operator transmitted from the business operator terminal and the comment added to the image. Cleaning item management system.
For example, in the image of FIG. 8 (an example of the image), a comment (text) indicating that there is a stain or that the button is removed is output.

(Appendix 6B)
When a business operator deposits cleaning products from customers and the business operator hands over the cleaning products to the customers, the customer possesses a cleaning product management system that manages information on the cleaning products that they are depositing. A program for causing a first computer to function as a user mobile terminal and causing a second computer to function as an operator terminal provided in a store where the operator performs the business,
Causing the first computer to function as an output unit for outputting member information for identifying a member of a store or an electronic deposit slip indicating a cleaning item kept by the business operator,
A program for causing the second computer to function as a specifying unit that specifies a cleaning item being held, based on the member information or the electronic deposit slip output by the output unit.

(Appendix 7B)
While the business operator deposits the cleaning items from the customers, in the business of delivering the cleaning items they are entrusted to the customer, managing the information of the cleaning items being entrusted, the user mobile terminal carried by the customer, A computer as a user mobile terminal in a cleaning product management system provided with a business operator terminal provided in a store where the business operator performs the business,
Member information for identifying a member of the store, or an electronic deposit slip indicating a cleaning item kept by the business operator, which is used to specify the cleaning item kept by the business operator terminal A program that functions as an output means for outputting.

1, 2 ... Cleaning system 10 ... Management device 20 ... POS terminal 30 ... Store mobile terminal 40 ... Factory terminal 50 ... User terminal 90 ... Network 100 ... Reception-only locker 101, 201 ... Inlet 102, 202 ... Collection section 103 , 203 ... Card insertion / ejection port 104, 204 ... Display unit 105, 205 ... Input operation unit 106, 206 ... Code recognition unit 107, 207 ... Issuing port 200 ... Common locker 210 ... Return port 211 ... Light emitting unit 300 ... Return-only locker 310 ... Return port 311 ... Light emitting part

Claims (5)

A cleaning management system for a cleaning industry, which can be used when returning a cleaning item to a storage box having a plurality of return ports,
Registration means for registering cleaning items,
Selecting means for selecting a return method by the storage for the cleaning item registered by the registering means;
The number of return ports associated with the information on the number of return ports used when returning by the storage unit selected by the selection unit and the information on the cleaning item that uses the storage unit at the time of return Output means for outputting a plurality of items simultaneously for each return date,
A cleaning management system comprising: The output means is
The cleaning management system according to claim 1, wherein the cleaning management system outputs information about unlocking of a return port of a storage box used for returning cleaning items.   The cleaning management system according to claim 1 or 2, wherein the output unit is a printing unit that prints information about the storage box on a copy for a service provider. A computer of a device in a cleaning management system for a cleaning industry, which can be used when returning a cleaning item to a storage box having a plurality of return ports,
Selection means for selecting a return method by the storage for the deposited cleaning items,
The number of return ports associated with the information on the number of return ports used when returning by the storage unit selected by the selection unit and the information on the cleaning item that uses the storage unit at the time of return A program that functions as an output unit that outputs multiple items for each return date at the same time. A cleaning management method in a cleaning management system for a cleaning industry, which is available when returning a cleaning item to a storage box having a plurality of return ports,
A registration step to register the cleaning item,
A selection step of selecting a return method by the storage for the cleaning item registered in the registration step;
The number of return ports in association with the information on the number of return ports used when returning by the storage selected in the selection step and the information on the cleaning items that use the storage at the time of return Output step to output multiple items for each return date at the same time,
A cleaning management method comprising:

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