JP2020048119A - Information processing apparatus and information processing program - Google Patents

Abstract

To provide an information processing apparatus and an information processing program that can perform notification of an appropriate notification destination when an error occurs.SOLUTION: An information processing apparatus 20 includes a storage unit 204 that stores corresponding information in which an error that may occur in the provision of a cloud service using image data is associated with a notification destination to which at least one of a user using the cloud service and an administrator related to the provision of the cloud service is notified of the error, and a notification unit 205 that notifies the notification destination corresponding to the generated error of the occurrence of the error on the basis of the corresponding information when the error occurs in the provision of the cloud service.SELECTED DRAWING: Figure 4

Description

  The technology of the present invention relates to an information processing device and an information processing program.

  Patent Literature 1 discloses a storage unit that stores authentication information of a user who uses a cloud service and corresponding information when storage of data in the cloud service has failed for each of the users. User information of a user, receiving means for receiving a data to be stored in the cloud service and a storage request to the cloud service, in response to a storage request to the cloud service, authentication information of the user, Transmitting means for transmitting the data to be stored in the cloud service to the cloud service; if the storage of the data in the cloud service fails, referring to the correspondence information, And a second transmitting means for transmitting the data to the relay device.

JP 2017-45099 A

  2. Description of the Related Art In recent years, a service has been provided in which image data generated by reading a document in a multifunction peripheral is stored or processed in a cloud server. In the use of such a service, more types of errors occur than in a case where the multifunction peripheral is used alone, and the person who should be involved in the error elimination is not limited to the service user. Therefore, it is not always appropriate to notify an error only to the user of the multifunction peripheral as an action for eliminating the error.

  An object of the technology of the present disclosure is to provide an information processing apparatus and an information processing program that can notify an appropriate notification destination when an error occurs.

  A first aspect of the present disclosure is an information processing apparatus, which includes an error that may occur in providing a cloud service using image data, a user using the cloud service, and an administrator related to providing the cloud service. A storage unit that stores correspondence information in which at least one of the notification destinations is a destination of the error notification, and an error that has occurred based on the correspondence information when an error occurs in the provision of the cloud service. And a notifying unit for notifying that an error has occurred to a notification destination corresponding to.

  In the first aspect, in the correspondence information, at least one of an error and a notification destination is further associated with a notification timing for notifying that an error has occurred. When an error occurs, a notification destination corresponding to the generated error is notified of the occurrence of the error at a notification timing corresponding to the generated error based on the correspondence information.

  In the first aspect, the notification timing includes a process start time for starting a process associated with provision of a cloud service or a process end time for ending the process.

  In the first aspect, when the processing start time or the processing end time is associated as the notification timing and an error occurs in the provision of the cloud service, the notification unit sets the processing start time Alternatively, the notification is made at a point within a predetermined time range including the processing end time.

  In the first aspect, when the notification is made at any time within a predetermined time range including the processing start time or the processing end time, and when a related error has occurred a plurality of times before the notification time The notifying unit notifies the plurality of errors at one time.

  In the first aspect, when an error has occurred in the provision of the cloud service and the error that has occurred has been resolved before being notified at a notification timing corresponding to the error that has occurred, the notifying unit has removed the error. Cancel the notification corresponding to the error.

  In the first aspect, the notification unit is configured to, based on the correspondence information, send a notification corresponding to the unresolved error if the error has not been resolved after a predetermined time has elapsed from the notification that the error has occurred. Re-notify first.

  In the first aspect, the notifying unit notifies the user or the administrator not associated with the error that has occurred in the correspondence information that the notification has been made again.

  A second aspect of the present disclosure is an information processing program, which includes an error that may occur in providing a cloud service using image data, a user using the cloud service, and an administrator related to providing the cloud service. If an error occurs in the provision of the cloud service based on the correspondence information in which at least one of the notification destinations is a destination of the error notification, an error occurs in the notification destination corresponding to the generated error. And causing the computer to execute a notification step of notifying that the operation has been performed.

  According to the first aspect of the invention, when an error occurs, a notification can be sent to an appropriate notification destination.

  According to the second aspect of the present invention, the notification can be performed in consideration of the timing suitable for the notification destination.

  According to the invention described in claim 3, notification can be made at the start or end of the processing.

  According to the invention described in claim 4, the notification can be made before or after the start or end of the process.

  According to the fifth aspect of the invention, it is possible to prevent an error having the same content from being notified many times.

  According to the invention described in claim 6, it is possible to prevent a notification unnecessary for a notification destination.

  According to the invention described in claim 7, it is possible to prevent the notification destination from overlooking the notification or forgetting the notification.

  According to the eighth aspect of the present invention, the number of notification destinations can be expanded, and the probability of dealing with an error can be improved.

  According to the ninth aspect, when an error occurs, a notification can be sent to an appropriate notification destination.

FIG. 1 is a diagram illustrating a schematic configuration of an information processing system according to an embodiment. FIG. 2 is a block diagram illustrating a hardware configuration of the multifunction peripheral. FIG. 2 is a block diagram illustrating a hardware configuration of the information processing apparatus. It is a block diagram showing an example of functional composition of an information processor. FIG. 4 is a diagram illustrating correspondence information stored in a storage unit. 9 is a flowchart illustrating a flow of a storage process in information processing by the information processing device. FIG. 4 is a diagram illustrating an example of a display screen displayed on a display unit of the multifunction peripheral. FIG. 4 is a diagram illustrating an example of a display screen displayed on a display unit of the multifunction peripheral. FIG. 4 is a diagram illustrating an example of a display screen displayed on a display unit of the multifunction peripheral. FIG. 4 is a diagram illustrating a queue for storing an error that has occurred. 9 is a flowchart illustrating a flow of a notification process in information processing by the information processing device. FIG. 4 is a diagram illustrating an example of a display screen displayed on a display unit of the multifunction peripheral. It is a figure showing the flow of the notice processing which performs error notice a plurality of times.

  Hereinafter, an example of an embodiment of the technology of the present invention will be described with reference to the drawings. In the drawings, the same or equivalent components and portions are denoted by the same reference numerals. In addition, the dimensional ratios in the drawings are exaggerated for convenience of description, and may be different from the actual ratios.

  FIG. 1 is a diagram illustrating a schematic configuration of an information processing system according to the embodiment.

  As shown in FIG. 1, the information processing system includes a multifunction peripheral 10, an information processing device 20, and a server 30. The multifunction peripheral 10 is a device that executes functions such as copying, printing, scanning, and facsimile. The multifunction peripheral 10 is connected to a network 40 such as the Internet, and can use various services provided by the server 30. A service provided via the network 40 is also called a cloud service. In the present embodiment, the MFP 10 will be described as an example. However, instead of the MFP 10, an apparatus that individually realizes the functions of the MFP may be applied to the information processing system. For example, a scanner, a printer, a copier, a facsimile machine, or a user terminal such as a mobile terminal and a computer can be applied to the information processing system.

  The information processing device 20 is a device that manages the use of the service of each server 30 in the multifunction peripheral 10. The information processing device 20 manages, for example, application of the service of the server 30 to image data formed by scanning a document in the multifunction peripheral 10. The information processing device 20 further notifies that an error has occurred when any error occurs in the service provided by the server 30.

  The server 30 provides various services in response to a request from the MFP 10. The server 30 includes a plurality of servers 30 </ b> A to 30 </ b> C as illustrated, and can provide a service using image data to the multifunction peripheral 10. In recent years, a plurality of operators provide online services via the network 40, and the number of servers 30 to which the MFP 10 can be connected is not limited to the illustrated three.

  The server 30 provides, for example, a service of storing image data created by scanning a document in the MFP 10 in response to a request from the MFP 10.

  In addition, a plurality of servers 30A to 30C may provide services in cooperation with each other in response to a request from the multifunction peripheral 10. For example, the server 30A recognizes characters from an image of a document included in the image data created in the multifunction peripheral 10, and performs a so-called OCR (Optical Character Recognition) process. Then, server 30B performs a translation process of translating the text data obtained by the OCR process in server 30A into another language. The server 30C arranges the text data in another language translated by the server 30B according to the format of the document included in the image data originally created in the multifunction peripheral 10, arranges the layout and the like, and transmits the text data to the multifunction peripheral 10. .

  Hereinafter, a server that provides a service used by a user from the MFP 10 is referred to as a server 30.

  When each server provides a service, the server 30 authenticates a user account registered in advance by a user. For the authentication, for example, a user ID and a password are used. The user ID and password input by the user in the MFP 10 are transmitted to the server 30 via the network 40. The server 30 inquires the received user ID and password in its own database, and if it matches the combination of the user ID and password recorded in the database, authenticates the user as a valid user account.

  Next, the hardware configuration of the multifunction peripheral 10 and the information processing device 20 will be described.

  FIG. 2 is a block diagram illustrating a hardware configuration of the multifunction peripheral.

  As shown in FIG. 2, the multifunction peripheral 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a storage 14, an input unit 15, a display unit 16, a communication interface 17, and the like. , And the image forming unit 18. The components are connected to each other via a bus 19 so that they can communicate with each other.

  The CPU 11 is a central processing unit that executes various programs and controls each unit. That is, the CPU 11 reads the program from the ROM 12 or the storage 14 and executes the program using the RAM 13 as a work area. The CPU 11 controls the above components and performs various arithmetic processes according to a program recorded in the ROM 12 or the storage 14. In this embodiment, the ROM 12 or the storage 14 stores a billing amount presentation program for presenting a billing amount.

  The ROM 12 stores various programs and various data. The RAM 13 temporarily stores a program or data as a work area. The storage 14 is constituted by an HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores various programs including an operating system and various data.

  The input unit 15 includes buttons such as numeric keys, and is used for performing various inputs. The input unit 15 may include a pointing device such as a mouse, and a keyboard.

  The display unit 16 is, for example, a liquid crystal display, and displays various information. The display unit 16 may function as the input unit 15 by adopting a touch panel method.

  The communication interface 17 is an interface for communicating with other devices such as the server 30 and uses, for example, standards such as Ethernet (registered trademark), FDDI, and Wi-Fi (registered trademark).

  The image forming unit 18 forms an image. The image forming unit 18 optically reads, for example, a document set in the MFP 10 and creates image data. In this case, the image forming unit 18 is included in a line sensor, and can read a document by the line sensor. Further, the image forming section 18 may read the entire page of the document by using a camera or the like to create image data. Further, the image forming unit 18 forms an image by printing the image on a medium such as paper based on the image data.

  FIG. 3 is a block diagram illustrating a hardware configuration of the information processing apparatus.

  As shown in FIG. 3, the information processing device 20 has each configuration of a CPU 21, a ROM 22, a RAM 23, a storage 24, an input unit 25, a display unit 26, and a communication interface 27. The components are connected to each other via a bus 29 so that they can communicate with each other.

  The CPU 21, the ROM 22, the RAM 23, the storage 24, the input unit 25, the display unit 26, and the communication interface 27 are the same as the CPU 11, the ROM 12, the RAM 13, the storage 14, the input unit 15, the display unit 16, and the communication interface 17 of the MFP 10. Therefore, the description is omitted.

  The server 30 has the same hardware configuration as the information processing device 20.

  Next, a functional configuration of the information processing apparatus 20 will be described.

  FIG. 4 is a block diagram illustrating an example of a functional configuration of the information processing apparatus. FIG. 5 is a diagram illustrating the correspondence information stored in the storage unit.

  As shown in FIG. 4, the information processing device 20 includes a job management unit 201, a cloud access unit 202, an error management unit 203, a storage unit 204, and a notification unit 205. Each functional configuration is realized by the CPU 21 reading an information processing program stored in the ROM 22 or the storage 24, developing the program in the RAM 23, and executing the program.

  The job management unit 201 manages, as a job, a use request for a cloud service specified in the MFP 10. For example, in the multifunction peripheral 10, when a user requests to use a cloud service for storing image data in the server 30, the use request is accepted and managed as a job.

  The cloud access unit 202 communicates with the server 30 that executes the job based on the job managed by the job management unit 201, and receives the cloud service provided by the server 30. For example, when the server 30 is provided with a service for storing image data, the cloud access unit 202 transmits user account information and the like to the server 30 to perform authentication, and then stores the image data to be stored in the server 30. 30.

  The error management unit 203 manages an error that has occurred in providing a cloud service. The error management unit 203 accumulates information on errors each time an error occurs.

  The storage unit 204 stores an error that may occur in the provision of the cloud service using the image data and a notification destination to which at least one of the user using the cloud service and the administrator related to the provision of the cloud service is notified of the error. Is stored. In the present embodiment, in the correspondence information stored in the storage unit 204, the error and the notification destination are further associated with a notification timing for notifying that an error has occurred.

  Specifically, for example, as shown in FIG. 5, the correspondence information is associated with an error, a notification destination, and a notification timing. Here, the error indicates the cause or event of the abnormality that has occurred in the provision of the cloud service. The notification destination is a party to notify that an error has occurred. In FIG. 5, the notification destination is represented as a person such as a user, but may be a user terminal associated with the user or the like. The actual notification is sent to the user terminal owned by the user. The notification timing is set, for example, immediately, at a regular time, or as a scheduled end time of the process related to the provision of the cloud service. The scheduled start time may be set instead of the scheduled end time. In the correspondence information, an error is associated with a person who can solve the cause of the error or a person who can determine to take another measure for the occurrence of the error. For example, an error in the multifunction peripheral 10 and an error related to an instruction to the multifunction peripheral can often be dealt with by the user, and the error is associated with the user as a notification destination. Further, since an error in the information processing apparatus 20 can often be dealt with by a network administrator, the error is associated with the network administrator as a notification destination. An error in the server 30 can often be dealt with by the cloud service administrator, and the error is associated with the cloud service administrator as a notification destination. The correspondence information shown in FIG. 5 is merely an example, and there are various causes or events in the occurrence of an error, and an appropriate notification destination and notification timing can be determined from various viewpoints. Therefore, it goes without saying that the correspondence information is not limited to the example shown in FIG.

  When an error occurs in the provision of the cloud service, the notification unit 205 notifies the notification destination corresponding to the error that the error has occurred based on the correspondence information.

  Next, the operation of the information processing device 20 will be described. In the following, the information processing performed by the information processing apparatus 20 will be described separately in a storage process for storing an error when an error occurs and a notification process for notifying that an error has occurred.

  FIG. 6 is a flowchart illustrating a flow of a storage process in the information processing performed by the information processing apparatus. The CPU 21 reads out the information processing program from the ROM 22 or the storage 24, expands the information processing program in the RAM 23, and executes the read out information processing program, thereby performing the information processing.

  7 to 9 are diagrams illustrating examples of display screens displayed on the display unit of the multifunction peripheral. Hereinafter, a case will be described in which the CPU 21 displays the screens illustrated in FIGS. 7 to 9 on the display unit 16 of the MFP 10. However, the multifunction peripheral 10 may independently display the screen, and the result selected by the user according to the screen may be simply received by the information processing apparatus 20. FIG. 10 is a diagram illustrating a queue that stores an error that has occurred.

  The CPU 21 receives a selection of a service (function) desired by the user (step S101). Here, for example, the user refers to the screen shown in FIG. 7 displayed on the display unit 16 of the multifunction peripheral 10, and touches any one of a plurality of software keys respectively associated with the service. The service selected by the user is received by the information processing device 20 via the communication interface 17 of the MFP 10. In this way, the CPU 21 receives the selection of the service. Hereinafter, a case where the cloud transfer service which is a service provided by the server 30 is selected will be described. When the cloud transfer service is selected, the CPU 21 causes the display unit 16 of the MFP 10 to display, for example, a screen illustrated in FIG. Thereby, even when the plurality of servers 30 provide the cloud transfer service, the user can specify the service or the server 30 that the user wants to use. On the screen shown in FIG. 8, a process start time or a process end time for using the cloud service may be designated.

  Based on the user's selection in step S101, the CPU 21 starts a job using the cloud service (step S102). The job using the cloud service includes account authentication in the server 30, a request for the cloud service to the server 30, monitoring of the processing status in the information processing device 20, monitoring of the processing status in the server 30, and the like. In executing the job, the CPU 21 causes the display unit 16 of the MFP 10 to display, for example, a screen illustrated in FIG. The screen is provided with a column for inputting an account name as a user ID of a user account and a column for inputting a password. When the user ID and the password are input and the completion button is selected, the CPU 21 performs a login process.

  In executing a job, the CPU 21 receives image data used for the cloud service from the MFP 10. The image data is formed by a user setting a document on the multifunction peripheral 10 and scanning the document. Instead of scanning, image data may be formed by photographing a document by a camera or the like. The CPU 21 transmits the image data to the server 30 that provides the cloud service selected in step S101. The cloud service is executed by the server 30 using the transmitted image data. In the example of the present embodiment, the server 30 starts saving the image data because the server 30 has selected the cloud transfer service for saving the image data.

  The CPU 21 determines whether an error has occurred in providing the cloud service (Step S103). In other words, the CPU 21 determines whether an error has occurred in the execution of the job. The errors include, for example, the failure of the account authentication described above, the limit of data transmitted to the server 30 being exceeded, a delay in processing due to a load on the information processing apparatus 20, and a stop (down) of the server 30.

  When no error occurs (step S103: NO), the CPU 21 ends the storage processing. If an error has occurred (step S103: YES), the CPU 21 specifies the cause of the error or the event that has occurred (step S104).

  The CPU 21 refers to the correspondence information shown in FIG. 5 based on the abnormal cause or occurrence event of the error specified in step S104 (step S105), and specifies the corresponding notification destination and notification timing (step S106).

  The CPU 21 stores the job ID for identifying the job in which the error has occurred, the error cause or occurrence event of the error identified in step S104, the notification destination and the notification timing identified in step S106, in an error notification waiting queue. (Step S107). For example, as shown in FIG. 10, a job ID, an occurrence event, a notification destination, and a notification timing are stored for each occurrence of an error. Even when a plurality of related errors occur in the same job, once an error occurs, information on the error is stored in the queue. Hereinafter, information on an error is referred to as error information. By the storage process shown in FIG. 6, the information processing apparatus 20 creates a job in response to a user request, and error information is accumulated in a queue every time an error occurs. The queue may be provided in a partial area of the storage of the information processing device 20, for example.

  Next, a notification process for notifying that an error has occurred will be described.

  FIG. 11 is a flowchart illustrating a flow of a notification process in information processing by the information processing apparatus. The CPU 21 reads out the information processing program from the ROM 22 or the storage 24, expands the information processing program in the RAM 23, and executes the read out information processing program, thereby performing information processing. The notification process is executed for each error. FIG. 12 is a diagram illustrating an example of a display screen displayed on the display unit of the multifunction peripheral.

  Each time error information is stored in the queue shown in FIG. 10, the CPU 21 checks the stored error (step S201).

  The CPU 21 determines whether the notification timing is immediate based on the error information (step S202).

  If the notification timing is immediate (step S202: YES), the CPU 21 refers to the error information and notifies the associated notification destination that an error has occurred (step S203). Then, the CPU 21 deletes the error information from the queue (Step S204). For example, in the example illustrated in FIG. 10, it is assumed that the error information of the top job ID of JB130 is the error information confirmed in step S201. In this case, the notification timing of the error information is immediate.

  On the other hand, if the notification timing is not immediate (step S202: NO), the CPU 21 determines whether another error related to the error confirmed in step S201 is stored in the queue (step S205). In the example shown in FIG. 10, it is assumed that the error information whose job ID from the top is JB123 is the error information confirmed in step S201. In this case, there is other error information associated with the job ID of JB123 as related error information.

  If there is related error information (step S205: YES), the CPU 21 combines the related error information into one (step S206), and ends the notification process. As a result, only one similar error information exists in the queue. As a result, the notification that an error has occurred based on the related error information is put together.

  If there is no related error information (step S205: NO), the CPU 21 determines whether the notification timing has come based on the error information (step S207). For example, for the job of JB123 shown in FIG. 10, the notification timing is “scheduled end time”. The scheduled end time is an end time of the cloud service set in advance by the user. In this case, the notification timing is any point within a predetermined time range including 9:00 which is the scheduled end time. The predetermined time range is, for example, 5 minutes to 60 minutes. The notification timing may be exactly the expected end time, or may be before or after the expected end time. As a result, it is notified that an error has occurred near the scheduled end time set by the user. Further, for example, the notification timing of the job of JB079 shown in FIG. 10 is “regular”. At regular times, a network administrator can appropriately set the time. In the case of regular time, the time set as regular time is the notification timing.

  If it is the notification timing (step S207: YES), the CPU 21 notifies that an error has occurred (step S203). If it is not the notification timing (step S207: NO), the CPU 21 determines whether the error has been resolved (step S208).

  If the error has not been resolved (step S208: NO), the CPU 21 repeats the processing from step S207. If the error has been resolved (step S208: YES), the CPU 21 determines whether or not notification is still required even if the error has been resolved (step S209).

  When the error notification is unnecessary (step S209: NO), the CPU 21 stops the notification that the error has occurred, deletes the error information from the queue (step S204), and ends the notification process.

  If an error notification is necessary (step S209: YES), the CPU 21 returns to the process of step S207 and waits until the notification timing comes. Note that, even if the error is resolved, the error requiring the error notification is, for example, a job of JB079 shown in FIG. Even if the job of JB079 is successfully processed by retry, the network administrator may want to know that the information processing apparatus 20 is congested (excessive load). In such a case, even if the processing is successful due to the retry, the processing is left as an error and the network administrator is notified. Also, for example, even though the user has requested storage in the server 30A as a cloud service, it may not be stored in the server 30A due to server down or the like, and may be stored in the server 30B as an alternative. In such a case, although the error has been eliminated by the alternative, notification to the user is required. Even in such a case, it is determined in step S209 that notification is necessary. In such a case, in step S203, for example, as shown in FIG. 12, it is indicated that the data is stored in another server (storage).

  In the notification processing shown in FIG. 11, notification that an error has occurred is performed only once. The notification may be made a plurality of times until the error is resolved.

  FIG. 13 is a diagram illustrating a flow of a notification process of performing error notification a plurality of times. The notification processing in FIG. 13 overlaps in many parts with the notification processing in FIG. Therefore, the same steps as those in FIG. 11 are denoted by the same step numbers, and description thereof is omitted. That is, step S301 and subsequent steps will be described.

  The CPU 21 determines whether the error has been resolved (step S301). If the error has been resolved (step S301: YES), the CPU 21 deletes the error information from the queue (step S204), and ends the notification processing.

  If the error has not been resolved (step S301: NO), the CPU 21 determines whether or not a predetermined time has elapsed from the notification that the error has occurred (step S302). The predetermined time is an interval until the error is notified again, for example, 15 minutes to 1 day. The predetermined time can be set arbitrarily.

  If the predetermined time has not elapsed (step S302: NO), the CPU 21 repeats the processing from step S301. When the predetermined time has elapsed (step S302: YES), the CPU 21 notifies the notification destination indicated by the error information again that an error has occurred (step S303). Here, the CPU 21 may notify that the notification has been made again in addition to the notification destination indicated by the error information. For example, when the notification destination indicated in the error information is a network administrator, the CPU 21 notifies the user that re-notification has been performed or that an error has occurred.

  The CPU 21 determines whether the re-notification in step S303 has been performed a predetermined number of times (step S304). If the process has not been performed the predetermined number of times (step S304: NO), the CPU 21 returns to the process of step S301. When the re-notification has been performed a predetermined number of times (step S304: YES), the CPU 21 deletes the error information from the queue (step S204), and ends the notification process.

  (Specific examples of error occurrence events and notification destinations)

  Next, for reference, a further specific example of the occurrence event of the error and the notification destination will be described in addition to the above example. However, the present embodiment is not limited to the specific examples described below, and can deal with various errors. The correspondence information shown in FIG. 5 can be created based on a specific example described below.

(Specific example 1)
It is assumed that a plurality of servers 30 cooperate to provide a cloud service to a user, and that an error occurs in any of the cooperating servers 30. Here, an error on the server 30 side, such as the server 30 being down, is assumed to be an error occurrence event.

  In the case of such an error occurrence event, the notification destination is the administrator of the server 30. However, if an error occurs in the server 30 that executes processing first in the cooperation, the notification destination may be the user who receives the provision of the cloud service. Accordingly, when an error of the server 30 is detected at the beginning of the cooperation, it is possible to determine that the user cancels the provision of the service itself.

  For example, the server 30A performs an OCR process on the image data, the server 30B performs a translation process for translating the text data obtained by the OCR process into another language, and includes the server 30C in the image data originally created in the multifunction peripheral 10 by the server 30C. There is a coordination of cloud services that arranges the layout etc. according to the format of the document to be created. Here, when an error occurs in the first server 30A, the user is the notification destination. On the other hand, when an error occurs in the second and subsequent servers 30B and 30C, since the service in the server 30A has already been completed, the cloud service administrator of the server 30B and the server 30C notifies the notification destination in order to restore the service. Becomes

(Specific example 2)
A case where a plurality of users share the cloud transfer service and the data transfer cannot be performed any more due to an excess of the data capacity allowed by the cloud transfer service is assumed as an error occurrence event.

  In the case of such an error occurrence event, the notification destination is all the users sharing the same cloud transfer service. As the notification content of the occurrence of the error, a notification that the allowed data capacity has been exceeded may be provided.

(Specific example 3)
A case where a user updates the password included in the account information of the cloud service and forgets to register the password in the information processing apparatus 20 and an authentication error of the account information occurs, is assumed as an error occurrence event.

  In the case of such an error occurrence event, the notification destination is the user. The information processing apparatus 20 notifies the user that the cloud service cannot be used because the password is incorrect, and prompts the user to update the password registered in the information processing apparatus 20.

  In the foregoing, the point that the information processing device 20 performs information processing has been described. In FIG. 1, the information processing apparatus 20 is shown as a configuration different from that of the MFP 10. However, the information processing device 20 may be integrated into the multifunction device 10.

  The above processing can also be realized by a dedicated hardware circuit. In this case, it may be executed by one piece of hardware, or may be executed by a plurality of pieces of hardware.

  Further, the program for operating the information processing device 20 may be provided by a computer-readable recording medium such as a USB (Universal Serial Bus) memory, a flexible disk, a CD-ROM (Compact Disc Read Only Memory), or may be provided by the Internet. It may be provided online via a network such as. In this case, the program recorded on the computer-readable recording medium is usually transferred and stored in a memory or a storage. Further, this program may be provided, for example, as independent application software, or may be incorporated in software of each device as one function of the information processing device 20.

10 MFP 11, 21 CPU
12,22 ROM
13, 23 RAM
14, 24 Storage 15, 25 Input unit 16, 26 Display unit 17, 27 Communication interface 18 Image forming unit 19, 29 Bus 20 Information processing device 30, 30A, 30B, 30C Server 201 Job management unit 202 Cloud access unit 203 Error management Unit 204 storage unit 205 notification unit

Claims (9)

An error that may occur in the provision of a cloud service using image data, a notification destination that is a destination of the error notification, and at least one of a user using the cloud service and an administrator related to the provision of the cloud service, A storage unit for storing correspondence information in which
When an error occurs in the provision of the cloud service, based on the correspondence information, a notification destination corresponding to the error that has occurred, a notification unit that notifies that an error has occurred,
An information processing device including: In the correspondence information, at least one of the error and the notification destination is further associated with a notification timing for notifying that an error has occurred,
The notifying unit, when an error occurs in the provision of the cloud service, notifies a notification destination corresponding to the generated error, based on the corresponding information, to a notification timing corresponding to the generated error, that the error has occurred. The information processing apparatus according to claim 1, wherein the notification is performed.   The information processing apparatus according to claim 2, wherein the notification timing includes a process start time for starting a process accompanying provision of a cloud service or a process end time for ending the process.   If the processing start time or the processing end time is associated with the notification timing, and an error occurs in the provision of the cloud service, the notifying unit sets the processing start time or the processing end time The information processing apparatus according to claim 3, wherein the notification is made at a time within a predetermined time range including:   If the notification is made at any time within the predetermined time range including the processing start time or the processing end time, and if an error related to the notification occurs a plurality of times, the notification unit The information processing apparatus according to claim 4, wherein the plurality of errors are collectively notified at one time.   In the case where an error has occurred in the provision of the cloud service and the error that has occurred has been resolved before being notified at the notification timing corresponding to the occurred error, the notification unit issues a notification corresponding to the resolved error. The information processing apparatus according to any one of claims 1 to 5, wherein the information processing is stopped.   The notification unit, when a predetermined time has elapsed from the notification that the error has occurred, if the error has not been resolved, based on the correspondence information, notifies the notification destination corresponding to the unresolved error again. The information processing apparatus according to claim 1.   The information processing apparatus according to claim 7, wherein the notification unit notifies the user or the administrator not associated with the error that has occurred in the correspondence information that the notification has been made again.   An error that may occur in the provision of a cloud service using image data, and a notification destination having at least one of a user who uses the cloud service and an administrator related to the provision of the cloud service as a destination of the error notification, When an error occurs in the provision of the cloud service based on the correspondence information that associates the error, the computer performs a notification step of notifying the notification destination corresponding to the generated error that the error has occurred. program.