JP2020021337A - Manual processing apparatus, manual processing system, and manual processing method - Google Patents

Abstract

To provide a manual processing apparatus capable of streamlining work on the system.SOLUTION: A manual processing apparatus 100 has a storage part. The storage part stores manuals 101. The storage part stores a relevant information 102 which is created according to the work carried out with reference to manual 101. The manual processing apparatus 100 outputs the manual 101 relevant to a system. The manual processing apparatus 100 outputs the relevant information 102 corresponding to the output manual 101 referring to the storage part.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a manual processing device, a manual processing system, and a manual processing method.

  2. Description of the Related Art Conventionally, there is a system called an integrated product that is constructed on a provider side and provided to a customer side. For example, on the provider side, in providing the system, the work of listening to the use of the system, the work of examining the hardware and software used for building the system, the work of combining hardware, the work of setting the software and network, etc. are performed in stages. Will be implemented.

  As prior art, for example, there is a technique in which a procedure manual is selected based on required skill information attached to each procedure manual and skill information of an operator. Further, for example, there is a technique for calculating an evaluation value corresponding to each area based on browsing information corresponding to each area of an electronic document. Further, for example, there is a technique for reading and notifying manual information corresponding to a user type indicating a technical level of a user. Further, for example, there is a technique in which, when a predetermined operation by a user is completed, the skill level of the user is re-determined. In addition, for example, there is a technique for setting a method of reproducing provided manual content and a configuration of the manual content according to a skill level of an operator.

International Publication No. WO2012 / 014268 JP 2015-148990 A JP-A-10-31651 JP-A-2004-139559 JP 2007-299370 A

  However, in the related art, the work load and the work time for the work related to the system may be increased. For example, it is difficult for an operator to obtain knowledge required for work related to the system only by referring to manuals for various components such as software, a server device, a storage device, and a network device included in the system. is there. For this reason, the worker makes an inquiry to the counter department of various components to obtain knowledge required for work on the system, which leads to an increase in work load and work time.

  In one aspect, an object of the present invention is to improve work efficiency of a system.

  According to one embodiment, the predetermined manual that has received the output request is received from a storage unit that receives a request for outputting a predetermined manual related to a system and stores related information related to an operation performed with reference to the manual. And a manual processing device, a manual processing system, and a manual processing method for acquiring the related information corresponding to (i) and outputting the acquired related information.

  According to one aspect, it is possible to increase the efficiency of work related to the system.

FIG. 1 is an explanatory diagram of an example of a manual processing method according to an embodiment. FIG. 2 is an explanatory diagram illustrating an example of the manual browsing system 200. FIG. 3 is a block diagram illustrating a hardware configuration example of the manual processing device 100. FIG. 4 is an explanatory diagram illustrating an example of the manual. FIG. 5 is an explanatory diagram showing an example of the stored contents of the manual ALLDB 500. FIG. 6 is an explanatory diagram (part 1) of an example of the stored contents of the manual display correspondence table 600. FIG. 7 is a diagram (part 2) of an example of the contents stored in the manual display correspondence table 600. FIG. 8 is an explanatory diagram (part 3) of an example of the stored contents of the manual display correspondence table 600. FIG. 9 is an explanatory diagram (part 4) of an example of the stored contents of the manual display correspondence table 600. FIG. 10 is an explanatory diagram (part 5) of an example of the stored contents of the manual display correspondence table 600. FIG. 11 is a diagram (part 6) of an example of the contents stored in the manual display correspondence table 600. FIG. 12 is an explanatory diagram (part 7) of an example of the contents stored in the manual display correspondence table 600. FIG. 13 is an explanatory view (8) of an example of the contents stored in the manual display correspondence table 600. FIG. 14 is an explanatory diagram showing an example of the storage contents of the viewer information management DB 1400. FIG. 15 is an explanatory diagram showing an example of the storage contents of the QA correspondence information ALLDB 1500. FIG. 16 is an explanatory diagram showing an example of the contents stored in the QA information association table 1600. FIG. 17 is an explanatory diagram of an example of the storage contents of the configuration study information ALLDB 1700. FIG. 18 is an explanatory diagram of an example of the contents stored in the configuration information association table 1800. FIG. 19 is an explanatory diagram of an example of the storage contents of the release note ALLDB1900. FIG. 20 is an explanatory diagram showing an example of the storage contents of the individual display information DB 2000. FIG. 21 is a block diagram illustrating a hardware configuration example of the browsing terminal device 201. FIG. 22 is a block diagram illustrating a hardware configuration example of the department management devices 202 and 203. FIG. 23 is a block diagram illustrating a functional configuration example of the manual processing device 100. FIG. 24 is a block diagram illustrating a specific functional configuration example of the manual browsing system 200. FIG. 25 is an explanatory diagram showing an example of storing QA correspondence information. FIG. 26 is an explanatory diagram illustrating an example of storing configuration study information. FIG. 27 is an explanatory diagram (part 1) illustrating an example of displaying an input screen for receiving information input. FIG. 28 is an explanatory diagram (part 2) illustrating an example in which an input screen for receiving information input is displayed. FIG. 29 is an explanatory diagram (part 1) illustrating an example of extracting a manual. FIG. 30 is an explanatory diagram (part 2) illustrating an example of extracting a manual. FIG. 31 is an explanatory diagram (part 3) illustrating an example of extracting a manual. FIG. 32 is an explanatory diagram (part 4) illustrating an example of extracting a manual. FIG. 33 is an explanatory diagram (part 5) of an example of extracting a manual. FIG. 34 is an explanatory diagram (part 6) of an example of extracting a manual. FIG. 35 is an explanatory diagram illustrating an example of displaying a manual. FIG. 36 is an explanatory diagram illustrating an example of displaying QA-compliant information corresponding to a manual. FIG. 37 is an explanatory diagram illustrating an example of displaying configuration study information corresponding to a manual. FIG. 38 is a sequence diagram illustrating an example of the QA collection processing procedure. FIG. 39 is a sequence diagram illustrating an example of a configuration collection processing procedure. FIG. 40 is a sequence diagram (part 1) illustrating an example of a QA-compliant processing procedure. FIG. 41 is a sequence diagram (part 2) illustrating an example of a QA-compliant processing procedure. FIG. 42 is a sequence diagram (part 1) illustrating an example of a configuration examination processing procedure. FIG. 43 is a sequence diagram (part 2) illustrating an example of a configuration examination processing procedure. FIG. 44 is a sequence diagram (part 1) illustrating an example of a manual browsing process procedure. FIG. 45 is a sequence diagram (part 2) illustrating an example of a manual browsing process procedure. FIG. 46 is a sequence diagram (part 3) illustrating an example of a manual browsing process procedure. FIG. 47 is a sequence diagram (part 4) illustrating an example of a manual browsing process procedure. FIG. 48 is a sequence diagram (part 5) illustrating an example of a manual browsing process procedure. FIG. 49 is a sequence diagram (part 6) illustrating an example of a manual browsing process procedure. FIG. 50 is a sequence diagram (part 7) illustrating an example of a manual browsing process procedure. FIG. 51 is a sequence diagram (part 8) illustrating an example of a manual browsing process procedure. FIG. 52 is a sequence diagram (part 9) illustrating an example of a manual browsing process procedure. FIG. 53 is a sequence diagram (part 10) illustrating an example of a manual browsing process procedure.

  Hereinafter, embodiments of a manual processing device, a manual processing system, and a manual processing method according to the present invention will be described in detail with reference to the drawings.

(One Example of Manual Processing Method According to Embodiment)
FIG. 1 is an explanatory diagram of an example of a manual processing method according to an embodiment. The manual processing device 100 is a computer that outputs a manual related to the system. The system is, for example, an integrated product.

  Here, the system is constructed using various components. The component is, for example, hardware or software. The hardware is, for example, a server device, a storage device, and a network device. The components used to construct the system differ for each customer. For example, a system is constructed for each customer by using a different server device for each customer.

  In addition, for example, in order to reduce the work load on the customer, the system is built in advance on the provider side and then provided to the customer side. For example, on the provider side, in providing the system, a plurality of operations are performed in stages, and the system is constructed and provided to the customer side. The multiple tasks include, for example, the task of listening to the purpose of the system, the task of examining the hardware and software used to construct the system, the task of combining hardware on the provider side, and the task of setting up the software and network on the customer side. And so on.

  However, it is difficult for an operator of each task related to the provision of the system to efficiently perform the task. For example, an operator tends to require knowledge of various components such as software, a server device, a storage device, and a network device included in the system during the operation as the system becomes complicated. . Also, the work tends to be complicated. Also, with the complexity of the system, manuals for various components included in the system tend to be enormous. Further, the knowledge required for the work tends to be described over a plurality of manuals.

  Then, in order to obtain the knowledge required for the work, the worker tries to perform the work related to the provision of the system while referring to the manuals for the various components included in the system. For this reason, it is necessary for the operator to narrow down the effective manuals in the work, which describes the knowledge required for the work, from the vast amount of manuals, which tends to increase the work load and efficiently perform the work Easy to do.

  At this time, if the worker has relatively little work experience, he or she cannot determine which part of the manual contains the knowledge required for the work, and cannot narrow down the manual. Efficient implementation can be even more difficult. Further, the operator may overlook the manual describing the knowledge required for the operation, and an operation error may occur. Further, the worker may overlook the manual describing the knowledge required for the work, and may inquire about the work to the counter department that supports the work, thereby increasing the work load of the counter department. Sometimes.

  Further, even if the worker can narrow down the manual, it may not be possible to sufficiently acquire the knowledge required for the work simply by referring to the manual, and it may be difficult to perform the work efficiently. If the worker cannot obtain sufficient knowledge required for the work, a work error may occur. In addition, if the worker cannot obtain sufficient knowledge required for the work, he or she may make inquiries about the work to the contact section that supports the work, thereby increasing the work load of the contact section. There is.

  Therefore, in the present embodiment, when outputting a manual related to the system, a manual that can be output together with any related information created in the past according to the work performed with reference to the output manual The processing method will be described.

  The manual processing device 100 has a storage unit. The storage unit stores the manual 101. The storage unit stores related information 102 related to an operation performed with reference to the manual 101. The storage unit stores, for example, related information 102 created in accordance with an operation performed with reference to the manual 101. The work is a work related to system construction. The related information 102 is, for example, configuration study information indicating the attributes of the components used in the system constructed by the work. The components are software and hardware. The attribute of the component is, for example, the manufacturer of the switch device. The attribute of the component is, for example, the setting of the storage device. The related information 102 may be, for example, QA correspondence information indicating a question sentence created according to the work and an answer sentence to the question sentence. The storage unit stores the correspondence between the manual 101 and the related information 102.

  The manual processing device 100 receives an output request for a predetermined manual 101 relating to the system. The output request is, for example, information for specifying the predetermined manual 101. The output request is, specifically, information for specifying the predetermined manual 101 itself.

  The output request may be, specifically, information for indirectly specifying the predetermined manual 101. More specifically, the output request may be information specifying a system relating to the predetermined manual 101, a system attribute relating to the predetermined manual 101, or an attribute of a component included in the system relating to the predetermined manual 101. .

  The manual processing device 100 outputs a predetermined manual 101 relating to the system that has received the output request. The manual processing apparatus 100 narrows down, for example, a predetermined manual 101 relating to the system from among the manuals 101 stored in the storage unit and outputs the narrowed manual 101, and outputs the predetermined manual 101 as an output target. As a result, the manual processing device 100 suppresses an increase in the work load on the worker due to the narrowing down of the manual 101, makes it easier for the worker to obtain the knowledge required for the work from the manual 101, and reduces the occurrence of work mistakes and inquiries. Can be suppressed.

  The manual processing device 100 acquires, from the storage unit, related information 102 corresponding to a predetermined manual 101 regarding the system that has received the output request, and outputs the information. For example, the manual processing device 100 refers to the correspondence stored in the storage unit and extracts, from the related information 102 stored in the storage unit, the related information 102 corresponding to the manual 101 to be output, and sets the extracted information as the output target. And the related information 102 to be output. As a result, the manual processing device 100 makes it easy for the worker to sufficiently acquire the knowledge required for the work, and can suppress the occurrence of a work error and the generation of an inquiry.

  The manual processing device 100 can make it easier for the operator to deepen the understanding of the contents described in the manual 101, for example, based on the past QA correspondence information. In addition, the manual processing device 100 can enable the worker to obtain knowledge required for a task that is not included in the contents described in the manual 101, for example, based on the past QA correspondence information. Further, the manual processing device 100 can make it easier for the operator to examine how to construct the system, for example, based on the past configuration examination information, as compared to the case where the operator refers to only the manual 101.

  Here, the case where the manual processing apparatus 100 outputs the related information 102 after outputting the predetermined manual 101 has been described, but the present invention is not limited to this. For example, the manual processing apparatus 100 may output the related information 102 without outputting the predetermined manual 101. Further, for example, the manual processing apparatus 100 may output the related information 102 before outputting the predetermined manual 101.

(An example of the manual viewing system 200)
Next, an example of a manual browsing system 200 to which the manual processing device 100 shown in FIG. 1 is applied will be described with reference to FIG.

  FIG. 2 is an explanatory diagram illustrating an example of the manual browsing system 200. 2, the manual browsing system 200 includes a manual processing device 100, a browsing terminal device 201, a department management device 202 on the support side, and a department management device 203 on the development side.

  In the manual browsing system 200, the manual processing device 100 and the browsing terminal device 201 are connected via a wired or wireless network 210. The network 210 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), or the Internet. Further, the manual processing device 100 and the department management device 202 on the support side are connected via a wired or wireless network 210. Further, the manual processing device 100 and the department management device 203 on the development side are connected via a wired or wireless network 210.

  The browsing terminal device 201 is a computer used by a worker who performs a task related to the system. The browsing terminal device 201 displays a manual according to the control of the manual processing device 100. Further, the browsing terminal device 201 displays related information corresponding to the manual under the control of the manual processing device 100. The browsing terminal device 201 is, for example, a PC (Personal Computer), a tablet terminal, a smartphone, or the like.

  The department manager 202 on the support side is a computer provided in the department on the support side. The departments on the support side are, for example, a technical support department, a business contact department, and a failure department department. The department management device 202 on the support side creates and stores related information. The related information is, for example, QA correspondence information or configuration study information. The department management device 202 on the support side is, for example, a PC, a tablet terminal, a smartphone, or the like.

  The department management device 203 on the development side is a computer provided in the department on the development side. The departments on the development side are, for example, a server device development department, a storage device development department, and a software development department. The department management device 203 on the development side stores manuals and release notes. The department management device 203 on the development side is, for example, a PC, a tablet terminal, a smartphone, or the like.

  The manual processing device 100 is provided in the technical support department. The manual processing device 100 collects and stores manuals and release notes. The manual processing device 100 collects and stores manuals and release notes from the department management device 203 on the development side, for example. The manual processing device 100 collects and stores related information. The manual processing device 100 collects and stores related information from the department management device 202 on the support side. The manual processing device 100 causes the browsing terminal device 201 to display a manual. Further, the manual processing device 100 causes the browsing terminal device 201 to display related information corresponding to the manual. The manual processing device 100 is, for example, a server or a PC.

  Here, a case has been described where the manual processing device 100 provided in the technical support department and the department management device 202 provided in the technical support department are different devices, but the present invention is not limited to this. For example, the manual processing device 100 provided in the technical support department may be integrated with the department management device 202 provided in the technical support department.

  Also, here, a case has been described in which the viewing terminal device 201 and the department management device 202 on the support side are different devices, but this is not a limitation. For example, the department management device 202 on the support side may be integrated with the viewing terminal device 201 in some cases. Also, here, the case has been described where the viewing terminal device 201 and the department management device 203 on the development side are different devices, but this is not a limitation. For example, the department management device 203 on the development side may be integrated with the viewing terminal device 201 in some cases.

(Example of hardware configuration of manual processing device 100)
Next, an example of a hardware configuration of the manual processing device 100 included in the manual browsing system 200 illustrated in FIG. 2 will be described with reference to FIG.

  FIG. 3 is a block diagram illustrating a hardware configuration example of the manual processing device 100. 3, the manual processing apparatus 100 includes a CPU (Central Processing Unit) 301, a memory 302, a network I / F (Interface) 303, a recording medium I / F 304, and a recording medium 305. Each component is connected by a bus 300.

  Here, the CPU 301 controls the entire operation of the manual processing device 100. The memory 302 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and a flash ROM. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute a coded process. The memory 302 may store, for example, various DBs described later with reference to FIGS.

  The network I / F 303 is connected to the network 210 via a communication line, and is connected to another computer via the network 210. The network I / F 303 manages an internal interface with the network 210, and controls input / output of data from / to another computer. As the network I / F 303, for example, a modem or a LAN adapter can be adopted.

  The recording medium I / F 304 controls reading / writing of data from / to the recording medium 305 under the control of the CPU 301. The recording medium I / F 304 is, for example, a disk drive, an SSD (Solid State Drive), a USB (Universal Serial Bus) port, or the like. The recording medium 305 is a non-volatile memory that stores data written under the control of the recording medium I / F 304. The recording medium 305 is, for example, a disk, a semiconductor memory, a USB memory, or the like. The recording medium 305 may be detachable from the manual processing device 100. The recording medium 305 may store, for example, various DBs described later with reference to FIGS.

  The manual processing device 100 may include, for example, a keyboard, a mouse, a display, a printer, a scanner, a microphone, a speaker, and the like, in addition to the components described above. Further, the manual processing device 100 may include a plurality of recording medium I / Fs 304 and a plurality of recording media 305. Further, the manual processing device 100 may not have the recording medium I / F 304 or the recording medium 305.

(Contents of Manual ALLDB500)
Next, an example of the stored contents of the manual ALLDB 500 will be described with reference to FIGS. First, an example of a manual created in the manual processing apparatus 100 and stored in the manual ALLDB 500 will be described with reference to FIG.

  FIG. 4 is an explanatory diagram illustrating an example of the manual. As shown in FIG. 4, a manual is created for each attribute of the system. The attributes of the system indicate a model of the system. The model is, for example, a xxx model or an xxx model. The model is a model of the system that defines candidates for components such as hardware and software that can be used for building the system. The manual corresponding to the attributes of the system is created, for example, by combining manuals corresponding to components such as hardware and software that can be used for building the system.

  The manual corresponding to the attribute of the system is subdivided into manuals corresponding to the items. The item is, for example, a design guide or an installation guide. The manual corresponding to the item is subdivided into manuals corresponding to the chapters included in the item. The chapter includes, for example, “1. Outline of Solution” and “2. System Configuration”. The manual corresponding to the chapter is further subdivided into manuals corresponding to the sections included in the chapter. The clauses are, for example, “2-1. System Configuration” and “2-2. Server Configuration”.

  Next, an example of the storage contents of the manual ALLDB 500 for storing the manual shown in FIG. 4 will be described with reference to FIG. The manual ALLDB 500 is realized by, for example, a storage area such as the memory 302 and the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 5 is an explanatory diagram showing an example of the stored contents of the manual ALLDB 500. As shown in FIG. 5, the manual ALLDB 500 has a field of manual ALL data. In the manual ALLDB 500, manual information is stored as a record by setting information in each field for each system model which is an attribute of the system.

  The fields of the manual ALL data include fields of a product name, a manual, a content configuration 1, a content configuration 2, and a manual ID. A product name, which is identification information for identifying a system model, is set in the product name field. In the manual field, a manual or a link to the manual that is subdivided in item units is set.

  In the field of the content structure 1, a manual divided into chapters or a link to the manual is set. In the field of the content structure 2, a manual or a link to the manual divided into sections is set. A manual ID, which is identification information for identifying a manual, is set in the manual ID field. In the example of FIG. 5, “xxxx” of the manual ID is a different value for each manual.

(Storage contents of manual display correspondence table 600)
Next, an example of the contents stored in the manual display correspondence table 600 will be described with reference to FIGS. The manual display correspondence table 600 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  6 to 13 are explanatory diagrams showing an example of the storage contents of the manual display correspondence table 600. As shown in FIGS. 6 to 13, the manual display correspondence table 600 has fields of manual ALL data, model information, work type, and negotiation configuration information. In the manual display correspondence table 600, manual display correspondence information is stored as a record by setting information in each field for each manual.

  The fields of the manual ALL data include fields of a product name, a manual, a content configuration 1 and a content configuration 2. A product name, which is identification information for identifying a system model, is set in the product name field.

  In the manual field, a manual or a link to the manual that is subdivided in item units is set. In the field of the content structure 1, a manual divided into chapters or a link to the manual is set. In the field of the content structure 2, a manual or a link to the manual divided into sections is set.

  The manual ALL data field may include a manual ID field as in FIG. A manual ID, which is identification information for identifying a manual, is set in the manual ID field.

  The model information field includes fields such as a XXX model, an XXX model, and a △△△ model. In the field of the XXX model, flag information indicating whether or not a manual identified from the manual ALL data field is to be displayed when the attribute of the system is the XXX model is set. For example, as shown in FIG. 6, when the attribute of the system is the XXX model, the manual "1. Outline of Solution. PDF" for the XXX model is displayed.

  In the "xxx model" field, flag information indicating whether or not to display a manual identified from the manual ALL data field when the attribute of the system is "xxx model" is set. In the field of the Δ △△ model, flag information indicating whether or not a manual identified from the field of the manual ALL data is to be displayed when the attribute of the system is the Δ model is set. For example, as shown in FIG. 7, when the attribute of the system is an xxx model, the manual “1. Outline of Solution. PDF” for the xxx model is displayed.

  The fields of the work type include fields for use hearing, configuration study, parameter hearing, factory construction, setup at delivery, hardware replacement, software update, and firmware update.

  The usage hearing is a task of investigating the usage of the system to construct the system and virtually constructing the system. The configuration study is a task in which a worker examines components used in the system and the worker virtually constructs the system. The parameter hearing is a task of determining parameters for the components of the system to construct the system and virtually constructing the system. Factory construction is the work of building a system in a factory. Delivery setup is the work of setting up the system and building the system at the customer site.

  The hardware replacement is a work of replacing hardware included in the system after the delivery of the system and rebuilding the system. Software update is a task of updating the software included in the system after the delivery of the system and rebuilding the system. Firmware update is a task of replacing the firmware included in the system after the delivery of the system and rebuilding the system.

  In the application hearing field, flag information indicating whether a manual identified from the manual ALL data field is to be displayed in the application hearing work is set. In the configuration study field, flag information indicating whether a manual identified from the manual ALL data field is to be displayed in the configuration study work is set.

  In the parameter hearing field, flag information indicating whether or not to display a manual identified from the manual ALL data field in the parameter hearing work is set. In the factory construction field, flag information indicating whether or not to display a manual identified from the manual ALL data field in the factory construction work is set.

  In the delivery setup field, flag information indicating whether or not to display a manual identified from the manual ALL data field in the delivery setup operation is set. For example, as shown in FIG. 8 and FIG. 9, in the work of the application hearing, the manual “1. Outline of the solution. PDF” for the XXX model and the manual “1. Outline of the solution. Is displayed.

  In the hardware exchange field, flag information indicating whether a manual identified from the manual ALL data field is to be displayed in the hardware exchange work is set. In the software update field, flag information indicating whether or not to display the manual identified from the manual ALL data field in the software update operation is set.

  In the firmware update field, flag information indicating whether a manual identified from the manual ALL data field is to be displayed in the firmware update operation is set. For example, as shown in FIGS. 10 and 11, in the hardware replacement work, the manual “1. System start / stop. PDF” for the XXX model is displayed.

  The fields of the negotiation configuration information include fields of hybrid, all flash, X company SW (Switch), Y company SW, and Z company SW. In the hybrid field, flag information indicating whether or not a manual identified from the manual ALL data field is to be displayed when the attribute of the storage device included in the system is hybrid is set. In the all-flash field, flag information indicating whether or not a manual identified from the manual ALL data field is to be displayed when the attribute of the storage device included in the system is all-flash is set.

  In the field of the X company SW, flag information indicating whether or not to display the manual identified from the manual ALL data field when the attribute of the switch included in the system is manufactured by X company is set. . In the field of the Y company SW, flag information indicating whether or not to display the manual identified from the manual ALL data field when the attribute of the switch included in the system is manufactured by the Y company is set. .

  In the field of the company Z SW, flag information indicating whether or not the manual identified from the manual ALL data field is to be displayed when the attribute of the switch included in the system is manufactured by the company Z is set. . For example, as shown in FIG. 12 and FIG. 13, when the attributes of the switches included in the system are manufactured by Company X, the manual “6-1. , Are displayed.

  On the other hand, as shown in FIG. 12 and FIG. 13, when the attributes of the switches included in the system are manufactured by Company X, the manual “6-2. Are excluded from the display target. Also, as shown in FIGS. 12 and 13, when the attributes of the switches included in the system are manufactured by Company X, the manual “6-3. , Are excluded from the display.

(Storage contents of the viewer information management DB 1400)
Next, an example of the storage contents of the viewer information management DB 1400 will be described with reference to FIG. The viewer information management DB 1400 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 14 is an explanatory diagram showing an example of the storage contents of the viewer information management DB 1400. As shown in FIG. 14, the viewer information management DB 1400 has fields of a viewer ID, the number of configuration examinations, the number of QA, a negotiation number, and a work type. The viewer information management DB 1400 stores the viewer information as a record by setting information in each field for each manual viewer.

  A viewer ID, which is identification information for identifying a viewer who views the manual, is set in the viewer ID field. In the field of the number of configuration reviews, the number of configuration reviews, which is the number of times the viewer has performed work related to the system construction, is set. In the field of the number of QA times, the number of QA times, which is the number of times the viewer has received the QA correspondence at the time of work related to system construction, is set. In the field of negotiation number, a negotiation number assigned to a system constructed by the work performed by the viewer is set. The type of the work performed by the viewer is set in the work type field. The viewer information management DB 1400 may further store information for authentication of the viewer. The information for authentication is, for example, a password.

(Storage contents of QA correspondence information ALLDB 1500)
Next, an example of the storage content of the QA correspondence information ALLDB 1500 will be described with reference to FIG. The QA correspondence information ALLDB 1500 is realized by a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 shown in FIG.

  FIG. 15 is an explanatory diagram showing an example of the storage contents of the QA correspondence information ALLDB 1500. As shown in FIG. 15, the QA correspondence information ALLDB 1500 has fields of a negotiation number, a QA correspondence number, a product name, a worker ID, a manual ID, and a work type. The QA correspondence information ALLDB 1500 stores the QA correspondence information as a record by setting information in each field for each QA.

  The negotiation number field is set with the negotiation number assigned to the system in which the work for which the QA was generated was performed. QA is a combination of a question sentence and an answer sentence. A QA corresponding number for identifying a QA is set in the QA corresponding number field. In the product name field, a product name that identifies the model of the system in which the work that generated the QA was performed is set.

  In the field of the worker ID, a worker ID for identifying the worker who has undergone the QA is set. In the manual ID field, a manual ID for identifying the manual referred to when the QA is generated is set. In the work type field, the type of the work for which the QA was generated is set.

(Storage contents of QA information association table 1600)
Next, an example of the contents stored in the QA information association table 1600 will be described with reference to FIG. The QA information association table 1600 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 16 is an explanatory diagram showing an example of the contents stored in the QA information association table 1600. As shown in FIG. 16, the QA information association table 1600 has fields of a QA corresponding number, a manual ID, and a reference history. The QA information association table 1600 stores information in each field for each QA, so that the QA association information is stored as a record.

  A QA corresponding number for identifying a QA is set in the QA corresponding number field. In the manual ID field, a manual ID for identifying the manual referred to when the QA is generated is set. In the reference history field, the number of times the manual is referred to when the QA is generated is set.

(Storage contents of configuration study information ALLDB1700)
Next, an example of the storage contents of the configuration study information ALLDB 1700 will be described with reference to FIG. The configuration study information ALLDB 1700 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 shown in FIG.

  FIG. 17 is an explanatory diagram of an example of the storage contents of the configuration study information ALLDB 1700. As shown in FIG. 17, the configuration study information ALLDB 1700 includes a negotiation number, a configuration study number, a product name, a total number, a storage configuration, a server type, a memory, a manual ID, and a worker ID. Has fields. In the configuration study information ALLDB 1700, the configuration study information is stored as a record by setting information in each field for each system construction.

  In the field of the negotiation number, the negotiation number assigned to the system in which the work for which the configuration study information was generated was performed is set. In the field of the configuration study number, a configuration study information corresponding number for identifying the configuration study information is set. In the product name field, a product name that identifies the model of the system in which the work for which the configuration study information was generated was performed is set.

  The total number field sets the number of server devices included in the system. The attribute of the storage device included in the system is set in the storage configuration field. The attribute of the server device included in the system is set in the server type field. The attribute of the memory included in the system is set in the memory field.

  In the manual ID field, a manual ID for identifying the manual referred to when the configuration study information is generated is set. In the field of the worker ID, a worker ID for identifying the worker who generated the configuration study information is set. The configuration study information ALLDB 1700 may further include a field of a used switch and the like. The manufacturer of the switch included in the system is set in the used switch field.

(Storage Contents of Configuration Information Association Table 1800)
Next, an example of the storage contents of the configuration information association table 1800 will be described with reference to FIG. The configuration information association table 1800 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 18 is an explanatory diagram of an example of the contents stored in the configuration information association table 1800. As shown in FIG. 18, the configuration information association table 1800 has fields of a configuration ID, a manual ID, and a reference history. The configuration information association table 1800 stores information on the configuration information association as a record by setting information in each field for each configuration study information.

  In the configuration ID field, a configuration study number for identifying configuration study information is set. In the manual ID field, a manual ID for identifying the manual referred to when the configuration study information is generated is set. In the reference history field, the number of times the manual has been referred to when the configuration study information is generated is set.

(Contents of Release Note ALLDB1900)
Next, an example of the storage contents of the release note ALLDB1900 will be described with reference to FIG. The release note ALLDB 1900 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 19 is an explanatory diagram of an example of the storage contents of the release note ALLDB1900. As shown in FIG. 19, the release note ALLDB1900 has a field of manual ALL data. The release note ALLDB 1900 stores release note information as a record by setting information in each field for each system model which is an attribute of the system.

  The fields of the manual ALL data include fields of a product name, a manual, a content configuration 1, a content configuration 2, and a manual ID. A product name, which is identification information for identifying a system model, is set in the product name field.

  In the manual field, update information for updating a manual subdivided in item units is set. The update information is, for example, a manual for overwriting. In the field of the content structure 1, update information for updating a manual divided into chapters is set. In the field of the content structure 2, update information for updating a manual subdivided into sections is set. A manual ID, which is identification information for identifying a manual to be updated, is set in the manual ID field.

(Storage contents of individual display information DB2000)
Next, an example of the storage contents of the individual display information DB 2000 will be described with reference to FIG. The individual display information DB 2000 is realized by, for example, a storage area such as the memory 302 or the recording medium 305 of the manual processing device 100 illustrated in FIG.

  FIG. 20 is an explanatory diagram showing an example of the storage contents of the individual display information DB 2000. As shown in FIG. 20, the individual display information DB 2000 has fields of a viewer ID, a negotiation number, and a manual QA / configuration display presence / absence. In the individual display information DB 2000, display information is stored as a record by setting information in each field for each viewer.

  A viewer ID for identifying a viewer is set in the viewer ID field. In the negotiation number, a negotiation number assigned to the system corresponding to the viewer is set. In the presence / absence of QA / configuration display on the manual, flag information indicating whether or not to display a link to QA correspondence information or configuration study information on the manual to be displayed is set.

  Further, the individual display information DB 2000 may store a manual ID as identification information for identifying a manual to be displayed. Further, the individual display information DB 2000 further stores a QA corresponding number as identification information for identifying QA corresponding information displayed according to a link on the manual, or a configuration study number as identification information for identifying configuration study information. You may.

(Example of hardware configuration of browsing terminal device 201)
Next, an example of a hardware configuration of the browsing terminal device 201 included in the manual browsing system 200 illustrated in FIG. 2 will be described with reference to FIG.

  FIG. 21 is a block diagram illustrating a hardware configuration example of the browsing terminal device 201. In FIG. 21, the viewing terminal device 201 includes a CPU 2101, a memory 2102, a network I / F 2103, a recording medium I / F 2104, a recording medium 2105, a display 2106, and an input device 2107. Each component is connected by a bus 2100.

  Here, the CPU 2101 governs overall control of the browsing terminal device 201. The memory 2102 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 2101. The program stored in the memory 2102 is loaded into the CPU 2101 to cause the CPU 2101 to execute a coded process.

  The network I / F 2103 is connected to the network 210 via a communication line, and is connected to another computer via the network 210. The network I / F 2103 controls an internal interface with the network 210 and controls input and output of data from other computers. For the network I / F 2103, for example, a modem or a LAN adapter can be employed.

  The recording medium I / F 2104 controls reading / writing of data from / to the recording medium 2105 under the control of the CPU 2101. The recording medium I / F 2104 is, for example, a disk drive, SSD, USB port, or the like. The recording medium 2105 is a non-volatile memory that stores data written under the control of the recording medium I / F 2104. The recording medium 2105 is, for example, a disk, a semiconductor memory, a USB memory, or the like. The recording medium 2105 may be detachable from the viewing terminal device 201.

  The display 2106 displays data such as a document, an image, and function information, in addition to a cursor, an icon, and a tool box. As the display 2106, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an organic EL (Electroluminescence) display, or the like can be employed. The input device 2107 has keys for inputting characters, numerals, various instructions, and the like, and inputs data. The input device 2107 may be a keyboard, a mouse, or the like, or may be a touch panel-type input pad, a numeric keypad, or the like.

  The viewing terminal device 201 may include, for example, a printer, a scanner, a microphone, a speaker, and the like, in addition to the components described above. The viewing terminal device 201 may include a plurality of recording medium I / Fs 2104 and a plurality of recording media 2105. Further, the viewing terminal device 201 may not have the recording medium I / F 2104 or the recording medium 2105.

(Example of hardware configuration of department management devices 202 and 203)
Next, an example of a hardware configuration of the department management device 202 included in the manual browsing system 200 illustrated in FIG. 2 will be described with reference to FIG.

  FIG. 22 is a block diagram illustrating a hardware configuration example of the department management devices 202 and 203. In the example of FIG. 22, an example of a hardware configuration of the department management device 202 will be described. The example of the hardware configuration of the department management device 203 is the same as the example of the hardware configuration of the department management device 202, and thus the description is omitted.

  22, the department management device 202 includes a CPU 2201, a memory 2202, a network I / F 2203, a recording medium I / F 2204, a recording medium 2205, a display 2206, and an input device 2207. The components are connected by a bus 2200.

  Here, the CPU 2201 controls the overall operation of the department management apparatus 202. The memory 2202 has, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area of the CPU 2201. The program stored in the memory 2202 is loaded into the CPU 2201 to cause the CPU 2201 to execute the coded process.

  The network I / F 2203 is connected to the network 210 via a communication line, and is connected to another computer via the network 210. The network I / F 2203 manages an internal interface with the network 210, and controls input and output of data from other computers. As the network I / F 2203, for example, a modem or a LAN adapter can be employed.

  The recording medium I / F 2204 controls reading / writing of data from / to the recording medium 2205 under the control of the CPU 2201. The recording medium I / F 2204 is, for example, a disk drive, SSD, USB port, or the like. The recording medium 2205 is a non-volatile memory that stores data written under the control of the recording medium I / F 2204. The recording medium 2205 is, for example, a disk, a semiconductor memory, a USB memory, or the like. The recording medium 2205 may be detachable from the department management device 202.

  The display 2206 displays data such as documents, images, and function information, in addition to a cursor, icons, and tool boxes. As the display 2206, for example, a CRT, a liquid crystal display, an organic EL display, or the like can be employed. The input device 2207 has keys for inputting characters, numerals, various instructions, and the like, and inputs data. The input device 2207 may be a keyboard, a mouse, or the like, or may be a touch panel-type input pad, a numeric keypad, or the like.

  The department management apparatus 202 may include, for example, a printer, a scanner, a microphone, a speaker, and the like, in addition to the components described above. Further, the department management apparatus 202 may include a plurality of recording medium I / Fs 2204 and a plurality of recording media 2205. Further, the section management device 202 may not have the recording medium I / F 2204 or the recording medium 2205.

(Example of functional configuration of manual processing device 100)
Next, a functional configuration example of the manual processing device 100 will be described with reference to FIG.

  FIG. 23 is a block diagram illustrating a functional configuration example of the manual processing device 100. The manual processing device 100 includes a storage unit 2300, an acquisition unit 2301, a specification unit 2302, and an output unit 2303.

  The storage unit 2300 is realized by a storage area such as the memory 302 and the recording medium 305 illustrated in FIG. Hereinafter, a case will be described where the storage unit 2300 is included in the manual processing device 100, but the present invention is not limited to this. For example, the storage unit 2300 may be included in a device different from the manual processing device 100, and the storage contents of the storage unit 2300 may be referred to from the manual processing device 100.

  The acquisition unit 2301 to the output unit 2303 function as an example of a control unit. More specifically, the acquisition unit 2301 to the output unit 2303 cause the CPU 301 to execute a program stored in a storage area such as the memory 302 or the recording medium 305 illustrated in FIG. Implements that function. The processing result of each functional unit is stored in a storage area such as the memory 302 or the recording medium 305 illustrated in FIG.

  The storage unit 2300 stores various information used for processing of each functional unit. The storage unit 2300 stores various information referred to or updated in the processing of each functional unit.

  The storage unit 2300 stores, for example, a manual for the system. Manuals are generated based on one or more manuals for each component that can be used to build the system. The components are hardware or software included in the system. The manual is created, for example, by combining manuals such as hardware and software that can be used for constructing the system.

  Further, the storage unit 2300 stores, for example, first information that associates a system with an attribute of a component included in the system. The first information may be information that associates a system, any one of a plurality of types of work related to the system, and an attribute of a component included in a system constructed by any one of the types of work. . The first information may further associate an attribute of the system.

  The type is a type that classifies each of a plurality of operations performed in stages on the system. The types are, for example, application hearing, configuration study, parameter hearing, factory construction, setup at delivery, hardware replacement, software update, firmware update, and the like. The work is a work related to system construction. The work is, for example, a work of virtually building a system, a work of building a system, a work of rebuilding a system, and the like. The work is carried out stepwise for the system, for example.

  Further, the storage unit 2300 associates, for example, attributes of components included in the system, any one of a plurality of types of work related to the system, and a manual to be output among a plurality of manuals related to the system. 2 is stored. The component attribute is a hardware or software attribute. The attribute of the component is, for example, the manufacturer of the switch device. The attribute of the component is, for example, the setting of the storage device.

  The second information is information that associates attributes of the system, attributes of components included in the system, one of a plurality of types of work, and a manual to be output among a plurality of manuals related to the system. It may be. The attribute of the system indicates, for example, the type of the system. The attribute of the system is, for example, a model of the system. The model is, for example, a xxx model or an xxx model. The model is a model of the system that defines candidates for components such as hardware and software that can be used for building the system.

  Further, the storage unit 2300 stores, for example, third information that associates a manual with related information created in accordance with an operation performed with reference to the manual. Related information relates to the work performed with reference to the manual. The related information is, for example, information indicating an attribute of a component used in a system constructed by an operation performed with reference to a manual. The related information is, specifically, configuration study information. Specifically, the related information may be identification information for identifying the configuration study information, an address of the configuration study information, or the like, instead of the configuration study information itself. The identification information is a configuration study number.

  Further, the related information may be information indicating a question sentence related to the work performed with reference to the manual and an answer sentence to the question sentence. The related information is, for example, information indicating a question sentence created according to the work performed with reference to the manual and an answer sentence to the question sentence. The related information is, specifically, QA correspondence information. Specifically, the related information may be identification information for identifying the QA corresponding information, an address of the QA corresponding information, or the like, instead of the QA corresponding information itself. The identification information is a QA corresponding number.

  In addition, the storage unit 2300 stores, for example, an execution history of work related to system construction. The storage unit 2300 stores the browsing history of the user's manual. The user is, for example, a viewer who views the manual. Further, storage unit 2300 stores information about the viewer. The information on the viewer is, for example, an attribute of the viewer. The attribute is, for example, the section to which the user belongs. The storage unit 2300 stores, for example, update information on a manual. Update information is release notes. The storage unit 2300 specifically stores the various DBs shown in FIGS.

  The acquisition unit 2301 acquires various information used for processing of each functional unit. The acquiring unit 2301 stores the acquired various information in the storage unit 2300 or outputs the acquired information to each functional unit. Further, the acquisition unit 2301 may output various information stored in the storage unit 2300 to each functional unit.

  The acquisition unit 2301 collects, for example, manuals. Specifically, the acquisition unit 2301 periodically collects a new manual from the department management device 203 on the development side and stores the new manual in the manual ALLDB500. The departments on the development side are, for example, a server device development department, a storage device development department, and a software development department.

  The acquisition unit 2301 receives, for example, a request to output a predetermined manual related to the system. The output request is, for example, information for specifying a predetermined manual. The output request is, specifically, information for specifying a predetermined manual itself.

  The output request may be, specifically, information for indirectly specifying a predetermined manual. More specifically, the output request may be information specifying a system relating to the predetermined manual, a system attribute relating to the predetermined manual, or an attribute of a component included in the system relating to the predetermined manual.

  The acquisition unit 2301 receives, for example, a system designation. The system is specified using, for example, some information for identifying the system. The information for identifying the system is, for example, a negotiation number. The information for identifying the system may be, for example, a system name. The acquisition unit 2301 specifically receives a system specification from a manual viewer. More specifically, the acquisition unit 2301 receives, from the browsing terminal device 201, a negotiation number for identifying a system constructed by some operation.

  The acquisition unit 2301 receives, for example, designation of a type of work related to the system. The acquisition unit 2301 specifically receives specification of a type of work from a viewer of the manual. More specifically, the acquisition unit 2301 receives a designation of a type of work from the browsing terminal device 201.

  The acquisition unit 2301 receives, for example, designation of an attribute of a component included in the system. The acquisition unit 2301 specifically receives designation of an attribute of a component included in the system from a manual viewer. More specifically, the acquisition unit 2301 receives designation of an attribute of some component from the browsing terminal device 201.

  The acquisition unit 2301 receives, for example, designation of a system attribute. The acquisition unit 2301 specifically receives designation of a system attribute from a manual viewer. More specifically, the acquisition unit 2301 receives designation of a system attribute from the browsing terminal device 201.

  The acquisition unit 2301 collects, for example, update information on a manual. Specifically, when a manual relating to the system is output, the acquisition unit 2301 collects update information from the department management device 203 on the development side and stores the update information in the release note ALLDB1900. More specifically, the acquisition unit 2301 may periodically collect update information from the department management device 203 on the development side and store the update information in the release note ALLDB1900.

  The acquiring unit 2301 detects, for example, a manual referred to by a viewer who is a worker when performing a task, and accepts input of related information created according to the task. Then, the obtaining unit 2301 stores the correspondence between the detected manual and the input related information in the storage unit 2300. The acquisition unit 2301 may detect a manual referred to by a viewer who performs QA support for a work performed by the worker, and may receive an input of related information created according to the work.

  More specifically, the acquisition unit 2301 detects a manual referred to by a viewer who is an operator of the operation of constructing the system by collecting logs from the department management device 202 on the support side, and detects the configuration study information created by the operation. To get. The departments on the support side are, for example, a technical support department, a business contact department, and a failure department department. Then, the acquiring unit 2301 stores the detected manual in the configuration information association table 1800 in association with the configuration study number for identifying the configuration study information.

  More specifically, the acquisition unit 2301 detects a manual referred to by the viewer on the support side for QA-related with respect to the work of constructing the system by collecting logs from the department management device 202 on the support side, and Get information. Then, the obtaining unit 2301 stores the detected manual in the QA information association table 1600 in association with the QA corresponding number for identifying the QA corresponding information.

  The specifying unit 2302 specifies a predetermined manual that has received the output request. In other words, the specifying unit 2302 specifies a manual to be output. First, the specifying unit 2302 specifies the attributes of the components included in the specified system with reference to the first information, for example. Specifically, the specifying unit 2302 specifies an attribute of a component included in the system specified using the negotiation number. Accordingly, the specifying unit 2302 can obtain an index for determining what manual is valid in the work performed by the viewer, and can specify information for narrowing down manuals to be output. it can.

  The specifying unit 2302 may specify, for example, by referring to the first information, the attribute of the component included in the specified system and constructed by the work of the specified type. Specifically, the specifying unit 2302 specifies the attribute of the component included in the system specified using the negotiation number at the time of the work of the specified type. Accordingly, the specifying unit 2302 can obtain an index for determining what manual is valid in the work performed by the viewer, and can specify information for narrowing down manuals to be output. it can. In addition, the specifying unit 2302 can selectively use, as an index, not only components included in the latest system but also components included in the system at the time of each of a plurality of operations.

  The specifying unit 2302 may specify the attribute of the specified system by referring to the first information, for example. Specifically, the specifying unit 2302 specifies the attribute of the specified system using the negotiation number. Accordingly, the specifying unit 2302 can obtain an index for determining what manual is valid in the work performed by the viewer, and can specify information for narrowing down manuals to be output. it can.

  Then, the specifying unit 2302 specifies, for example, the manual corresponding to the combination of the type of the work and the attribute of the component with reference to the second information. Specifically, referring to the manual display correspondence table 600, the specifying unit 2302 specifies a manual corresponding to a combination of the type of work and the attribute of a component. Thereby, the specifying unit 2302 can narrow down the effective manuals in the work and set them as output targets.

  The specifying unit 2302 specifies, for example, the manual corresponding to the combination of the type of work, the attribute of the component, and the attribute of the system with reference to the second information. Specifically, the specifying unit 2302 refers to the manual display correspondence table 600 to specify a manual corresponding to a combination of the type of work, the attribute of the component, and the attribute of the system. Thereby, the specifying unit 2302 can narrow down the effective manuals in the work and set them as output targets.

  The specifying unit 2302 specifies, for example, the manual corresponding to the attribute of the system with reference to the second information. Specifically, the specifying unit 2302 refers to the manual display correspondence table 600 to specify the manual corresponding to the attribute of the system. Thereby, the specifying unit 2302 can narrow down the effective manuals in the work and set them as output targets.

  The specifying unit 2302 specifies, for example, a manual corresponding to the type of work with reference to the second information. Specifically, the specifying unit 2302 refers to the manual display correspondence table 600 to specify a manual corresponding to the type of work. Thereby, the specifying unit 2302 can narrow down the effective manuals in the work and set them as output targets.

  The specifying unit 2302 specifies, for example, the manual corresponding to the attribute of the component by referring to the second information. Specifically, the specifying unit 2302 refers to the manual display correspondence table 600 to specify the manual corresponding to the attribute of the component. Thereby, the specifying unit 2302 can narrow down the effective manuals in the work and set them as output targets.

  The specifying unit 2302 refers to the storage unit 2300 to specify the related information corresponding to the manual for which the output request has been received. The specifying unit 2302, for example, refers to the QA information association table 1600, specifies the QA corresponding number corresponding to the manual ID of the manual to be output, and specifies the QA corresponding information indicated by the QA corresponding number. The specifying unit 2302, for example, refers to the configuration information association table 1800, specifies the configuration study number corresponding to the manual ID of the manual to be output, and specifies the configuration study information indicated by the configuration study number. Thereby, the specifying unit 2302 can output the relevant information for supporting the work of the viewer. In addition, the specifying unit 2302 can narrow down the output target to related information corresponding to the manual.

  The specifying unit 2302 may determine whether to output the related information with reference to the storage unit 2300. The specifying unit 2302 refers to the work execution history, for example, and determines whether to output the relevant information corresponding to the output target manual based on the number of times the viewer has performed the work related to the system construction. I do. Here, the viewer is a person who intends to view the manual as an output target. Specifically, if the number of times the work is performed is equal to or more than the threshold, the specifying unit 2302 determines that the knowledge required for the work can be obtained from the manual without the related information, and determines not to output the related information. I do. The threshold may be variable depending on the attributes of the viewer. The attribute is, for example, a job type. Thereby, the specifying unit 2302 can make it difficult for the viewer to feel troublesome when browsing the manual.

  For example, the specifying unit 2302 may determine whether or not to output the relevant information corresponding to the output target manual based on the attribute of the viewer. Here, the viewer is a person who intends to view the manual as an output target. The attribute is, for example, a job type. Specifically, when the viewer is SE, the specifying unit 2302 determines that the knowledge required for the operation can be obtained from the manual without the related information, and determines not to output the related information. On the other hand, specifically, when the viewer is a business, the specifying unit 2302 determines that it is difficult to obtain the knowledge required for the operation from the manual without the related information, and determines to output the related information. Thereby, the specifying unit 2302 can make it difficult for the viewer to feel troublesome when browsing the manual.

  The identification unit 2302 refers to the storage unit 2300 and, when there are a plurality of pieces of related information corresponding to the manual to be output, based on the attribute of the viewer, the output order of the related information corresponding to the manual to be output. To determine. The attribute is, for example, the section to which the user belongs. Specifically, the specifying unit 2302 outputs the related information relating to the section to which the viewer belongs with priority. Thereby, the specifying unit 2302 can make it difficult for the viewer to feel troublesome when browsing the manual.

  The output unit 2303 outputs various information. The output format of the output unit 2303 is, for example, display on a display, print output to a printer, transmission to an external device by a network I / F 303, or storage in a storage area such as the memory 302 or the recording medium 305.

  The output unit 2303 outputs, for example, information on a manual related to the system. Specifically, the output unit 2303 causes the browsing terminal device 201 to display the manual specified as the output target by the specifying unit 2302 or a link to the manual. As a result, the output unit 2303 can narrow down to manuals effective for the work of the viewer, so that the viewer does not need to comprehensively check the manual, and the viewer can check a manual unnecessary for the work. So you don't have to. For this reason, the output unit 2303 can reduce the work load and the work time of the viewer, and can increase the work efficiency.

  The output unit 2303 outputs, for example, related information corresponding to the manual to be output. Specifically, the output unit 2303 causes the browsing terminal device 201 to display the related information specified by the specifying unit 2302 as the output target. Thus, the output unit 2303 can make it easier for the viewer to obtain the knowledge required for the work, reduce the work load and work time of the viewer, and improve the work efficiency.

  The output unit 2303 outputs, for example, update information on a manual. Specifically, the output unit 2303 causes the viewing terminal device 201 to display the release note. As a result, the output unit 2303 can prevent the viewer from referring to the old manual, can reduce the work load and the work time of the viewer, and can increase the work efficiency.

  The output unit 2303 may output a processing result of each functional unit. Accordingly, the output unit 2303 can notify the user of the processing result of each functional unit, and can support management and operation of the manual processing device 100, for example, update of set values of the manual processing device 100, and the like. The convenience of the manual processing device 100 can be improved.

(Specific functional configuration example of the manual viewing system 200)
Next, a specific functional configuration example of the manual browsing system 200 will be described with reference to FIG.

  FIG. 24 is a block diagram illustrating a specific functional configuration example of the manual browsing system 200. As shown in FIG. 24, the manual browsing system 200 includes, for example, a Web control unit 2420, a manual management unit 2410, a configuration management unit 2430, and a QA management unit 2440 of the technical support department.

  The Web control unit 2420 and the manual management unit 2410 of the technical support department are realized by, for example, the CPU 301 of the manual processing device 100 and a storage area such as the memory 302 and the recording medium 305. The configuration management means 2430 and the QA management means 2440 of the technical support department are realized by, for example, the CPU 2201 of the department management device 202 of the technical support department and a storage area such as the memory 2202 and the recording medium 2205.

  The manual browsing system 200 includes, for example, a worker browsing terminal device 201. The manual browsing system 200 includes, for example, a department management device 203 on the development side.

  The manual browsing system 200 includes, for example, a configuration management unit 2450 and a QA management unit 2460 of the negotiation counter section. The configuration management unit 2450 and the QA management unit 2460 of the negotiation department are realized by, for example, the CPU 2201 of the department management device 202 of the negotiation department and a storage area such as the memory 2202 or the recording medium 2205.

  The manual browsing system 200 includes, for example, a QA management unit 2470 of the trouble counter department. The QA management unit 2470 of the failure counter department is realized by the CPU 2201 of the department management unit 202 of the failure counter department and a storage area such as the memory 2202 or the recording medium 2205.

  The manual management unit 2410 of the technical support section includes a QA-compliant information collection unit 2411, a configuration study information collection unit 2412, a manual data collection unit 2413, and a display content determination unit 2414. The QA correspondence information collection unit 2411 periodically collects QA correspondence information from the section management devices 202 of the negotiation counter section, the failure counter section, and the technical support section, and stores the information in the QA correspondence information ALLDB 1500. In addition, the QA correspondence information collection unit 2411 detects a manual ID that identifies a manual that has been browsed for QA correspondence and that has occurred according to work related to the system. The QA correspondence information collection unit 2411 stores the detected manual ID in the QA information association table 1600 in association with a QA correspondence number for identifying the QA correspondence information generated by the QA correspondence generated according to the work. The QA-corresponding information collecting unit 2411 specifically collects QA-corresponding information, as shown in a QA-corresponding process described later in FIG. 38 and a QA-corresponding process described later in FIGS. ID and the like.

  The configuration study information collection unit 2412 periodically collects configuration study information from the department management devices 202 of the negotiation section and the technical support department, and stores the configuration study information in the configuration study information ALLDB 1700. In addition, the configuration study information collection unit 2412 detects a manual ID that identifies a manual viewed in a work related to the system. The configuration study information collection unit 2412 stores the detected manual ID in the configuration information association table 1800 in association with the configuration study number that identifies the configuration study information created according to the task. The configuration study information collection unit 2412 collects the configuration study information, as shown in the configuration study process described later with reference to FIG. 39 and the configuration study process described later with reference to FIGS. ID and the like.

  The manual data collection unit 2413 collects manuals and release notes from the department management device 203 on the development side, and stores them in the manual ALLDB 500 and the release notes ALLDB 1900. The manual data collection unit 2413 specifically collects manuals and release notes as shown in a manual browsing process described later with reference to FIGS.

  The display content determination unit 2414 extracts the manual to be displayed from the manual ALLDB 500 by comparing the input information with the manual display correspondence table 600, and stores the extracted manual in the individual display information DB 2000. For example, if the input information is the negotiation number, the display content determining unit 2414 refers to the configuration study information ALLDB 1700 and acquires the configuration study information corresponding to the negotiation number. Then, the display content determining unit 2414 extracts the manual to be displayed from the manual ALLDB 500 by comparing the configuration study information with the manual display correspondence table 600, and stores the extracted manual in the individual display information DB 2000.

  Also, the display content determining unit 2414 refers to the release note ALLDB1900, extracts a release note corresponding to the extracted manual, and stores the release note in the individual display information DB 2000 in association with the manual. If the related information is “display required”, the display content determining unit 2414 refers to the QA information association table 1600 or the configuration information association table 1800 to extract the relevant information corresponding to the extracted manual. Then, the display content determining unit 2414 stores the extracted related information in the individual display information DB 2000 in association with the manual.

  Further, the display content determining unit 2414 may automatically determine whether or not the display of the related information is necessary by referring to the viewer information management DB 1400. Further, the display content determining unit 2414 may set the display order of manuals, related information, release notes, and the like stored in the individual display information DB 2000 with reference to the viewer information management DB 1400. Specifically, the display content determination unit 2414 extracts a manual, related information, a release note, and the like, as shown in a manual browsing process described later with reference to FIGS.

  The web control unit 2420 of the technical support section includes a display processing unit 2421. The display processing unit 2421 causes the browsing terminal device 201 to display an input screen for inputting information. The information to be input is, for example, input of an ID and a password of a viewer. The input information is, for example, information input for narrowing down manuals to be output. The information to be input is, specifically, input of a negotiation number, a type of work, an attribute of a component, or input of model information. The model information is a product name. The information to be input is, for example, the necessity of displaying related information.

  The display processing unit 2421 causes the browsing terminal device 201 to display a manual, related information, and a release note. The display processing unit 2421 causes the browsing terminal device 201 to display, for example, a manual, related information, release notes, and the like stored in the individual display information DB 2000 as display targets by the manual management unit 2410. The display processing unit 2421 may associate manuals, related information, release notes, and the like stored in the individual display information DB 2000 with viewers so that the same viewer can view them again. The display processing unit 2421 causes the browsing terminal device 201 to display an input screen or a manual, as shown in a manual browsing process described later with reference to FIGS. 44 to 53.

  When generating the configuration review information, the configuration management unit 2430 of the technical support section stores the configuration review information in the configuration review information DB 2431. When generating the QA correspondence information, the QA management means 2440 of the technical support section stores the QA correspondence information in the QA correspondence information DB 2441.

  The viewing terminal device 201 displays a manual, related information, release notes, and the like. The department management device 203 on the development side stores, for example, manuals and release notes for components developed in the own department.

  The configuration management unit 2450 of the negotiation section stores the configuration review information in the configuration review information DB 2451 when the configuration review information is generated. When the QA management unit 2460 of the negotiation counter section generates the QA correspondence information, the QA correspondence information is stored in the QA correspondence information DB 2461. When the QA management unit 2470 of the trouble counter department generates the QA correspondence information, it stores the QA correspondence information in the QA correspondence information DB 2471.

(Operation Example of Manual Reading System 200)
Next, an operation example of the manual browsing system 200 will be described with reference to FIGS. First, an example in which QA correspondence information is generated and the manual processing device 100 stores the QA correspondence information will be described with reference to FIG.

  FIG. 25 is an explanatory diagram showing an example of storing QA correspondence information. In FIG. 25, for example, it is assumed that there is a case where one of the department management devices 202 on the support side receives a question sentence about a work from an operator, performs QA, and generates an answer sentence.

  In this case, the manual processing apparatus 100 detects a manual referred to for QA support on the support side by collecting logs from the department management apparatus 202 on the support side during QA support. Then, the manual processing device 100 acquires a QA corresponding number for identifying the QA from the department management device 202, and stores the detected manual in the QA information association table 1600 in association with the QA corresponding number. Further, the manual processing device 100 periodically obtains the QA corresponding information together with the contents of the QA from the department manager 202 on the support side, and stores it in the QA corresponding information ALLDB 1500.

  Next, an example in which the configuration review information is generated and the manual processing device 100 stores the configuration review information will be described with reference to FIG.

  FIG. 26 is an explanatory diagram illustrating an example of storing configuration study information. In FIG. 26, for example, it is assumed that there is a case where a system is constructed by an operator's work in any of the department management devices 202 on the support side.

  In this case, the manual processing device 100 detects the manual referred to for the system configuration on the support side by collecting logs from the department management device 202 on the support side during the system configuration. Then, the manual processing device 100 acquires the configuration study number for identifying the configuration study information from the department management device 202, and stores the detected manual in the configuration information association table 1800 in association with the configuration study number. Further, the manual processing device 100 periodically acquires configuration review information including the attributes of the constructed system and the attributes of the components included in the constructed system from the department management device 202 on the support side, and examines the configuration. The information is stored in the ALLDB 1700.

  Next, an example in which the manual processing device 100 displays an input screen for receiving information input will be described with reference to FIGS. 27 and 28. The information input is an information input for narrowing down manuals to be output.

  FIG. 27 and FIG. 28 are explanatory diagrams showing an example of displaying an input screen for receiving information input. In FIG. 27, the manual processing device 100 controls the browsing terminal device 201 and causes the browsing terminal device 201 to display an input screen 2700. The input screen 2700 includes a selection field 2701 for selecting whether to display related information, an input field 2702 for the ID of the viewer, and an input field 2703 for the password.

  The viewer selects whether or not to display related information in the selection field 2701. Here, when the display unnecessary of the related information is selected, the manual processing device 100 controls the browsing terminal device 201 and causes the browsing terminal device 201 to display an input screen 2800 described later in FIG. In the example of FIG. 27, it is assumed that display of related information is selected. The viewer further inputs the ID and the password in the input fields 2702 and 2703.

  After authenticating the ID and the password, the manual processing device 100 controls the browsing terminal device 201, and further displays an input field 2704 for the negotiation number on the input screen 2700. When the negotiation number is input, the manual processing device 100 controls the viewing terminal device 201 to display the input screen 2710. On the other hand, when the negotiation number is not input, the manual processing device 100 controls the browsing terminal device 201 to display the input screen 2720.

  The input screen 2710 includes a selection column 2711 for selecting whether or not to display the configuration examination information among the related information, a selection column 2712 for selecting whether or not to display the QA corresponding information among the related information, and a manual display button. When the manual display button is clicked, the manual processing device 100 outputs a manual to be output as described later with reference to FIGS. 29 to 34 based on the input negotiation number and the selection result of the selection fields 2711 and 2712. To narrow down.

  The input screen 2720 includes an input field 2721 for inputting model information and an input field 2722 for inputting a work type. The input screen 2720 also includes a selection column 2723 for selecting whether or not to display the configuration study information among the related information, a selection column 2724 for selecting whether or not to display the QA corresponding information among the related information, and a manual display button. . When the manual display button is clicked, the manual processing device 100 displays the various information input to the input fields 2721 and 2722 and the selection results of the selection fields 2711 and 2712 as described later in FIGS. To narrow down manuals to be output. Next, the description moves to the description of FIG.

  In FIG. 28, the manual processing device 100 controls the browsing terminal device 201, and causes the browsing terminal device 201 to display an input screen 2800 obtained by deleting the selection field 2701 from the input screen 2700. The input screen 2800 includes an input column 2801 for a viewer ID and a password input column 2802. The viewer inputs an ID and a password in input fields 2801 and 2802.

  After authenticating the ID and the password, the manual processing device 100 controls the browsing terminal device 201, and further inputs an input field 2803 for a negotiation number, an input field 2804 for inputting model information, and a work type on the input screen 2800. Input box 2805 to be displayed. Further, input screen 2820 includes a manual display button. When the manual display button is clicked, the manual processing apparatus 100 narrows down manuals to be output as described later with reference to FIGS. 29 to 34 based on various information input in the input fields 2803 to 2805.

  Next, an example in which the manual processing apparatus 100 extracts a manual to be displayed based on information input to the manual processing apparatus 100 will be described with reference to FIGS.

  29 to 34 are explanatory diagrams illustrating an example of extracting a manual. The example of FIG. 29 corresponds to a case where none of the negotiation number, model information, and work type have been input to the manual processing device 100. In this case, the manual processing device 100 extracts all the manuals 2900 from the manuals of the manual ALLDB500. The manual processing device 100 stores the extracted manual 2900 in the individual display information DB 2000 as a display target. Next, the description moves to FIG.

  The example in FIG. 30 corresponds to the case where the work type “configuration review” has been input to the manual processing device 100. In this case, the manual processing device 100 refers to the manual display correspondence table 600 and extracts the manual 3000 corresponding to the work type “configuration study” from the manuals of the manual ALLDB500. The manual processing device 100 stores the extracted manual 3000 in the individual display information DB 2000 as a display target. Next, the description moves to FIG.

  The example of FIG. 31 corresponds to a case where model information “XXX model” is input to the manual processing device 100. In this case, the manual processing device 100 refers to the manual display correspondence table 600 and extracts a manual 3100 corresponding to the model information “XXX model” from the manuals of the manual ALLDB500. The manual processing device 100 stores the extracted manual 3100 in the individual display information DB 2000 as a display target. Next, the description moves to the explanation of FIG.

  The example of FIG. 32 corresponds to a case where the work type “configuration study” and the model information “xxx model” are input to the manual processing device 100. In this case, the manual processing device 100 refers to the manual display correspondence table 600 and, among the manuals of the manual ALLDB500, stores the manual 3200 corresponding to the combination of the work type “configuration study” and the model information “xxx model”. Extract. The manual processing device 100 stores the extracted manual 3200 in the individual display information DB 2000 as a display target. Next, shift to the description of FIG.

  The example of FIG. 33 corresponds to the case where the negotiation number has been input to the manual processing device 100. In this case, the manual processing device 100 refers to the configuration study information ALLDB 1700, acquires the configuration study information corresponding to the negotiation number, and obtains the model information corresponding to the negotiation number and the components included in the system indicated by the negotiation number. Get attributes and so on. The manual processing device 100 acquires, for example, the model information “XXX model” and the attribute of the component “all flash configuration, switch made by Y company”.

  The manual processing device 100 refers to the manual display correspondence table 600 and extracts a manual 3300 corresponding to the combination of the acquired model information and the attribute of the component from the manual of the manual ALLDB 500. The manual processing device 100 stores the extracted manual 3300 in the individual display information DB 2000 as a display target. Next, the description moves to the description of FIG.

  The example in FIG. 34 corresponds to the case where the negotiation number and the work type “configuration study” have been input to the manual processing device 100. In this case, the manual processing device 100 refers to the configuration study information ALLDB 1700, acquires the configuration study information corresponding to the negotiation number, and obtains the model information corresponding to the negotiation number and the components included in the system indicated by the negotiation number. Get attributes and so on. The manual processing device 100 acquires, for example, the model information “XXX model” and the attribute of the component “all flash configuration, switch made by Y company”.

  The manual processing device 100 refers to the manual display correspondence table 600 and extracts a manual 3400 corresponding to the combination of the acquired model information, the attribute of the component, and the work type from the manuals of the manual ALLDB 500. The manual processing device 100 stores the extracted manual 3400 in the individual display information DB 2000 as a display target.

  Next, an example in which the manual processing apparatus 100 displays the manual to be displayed extracted in FIGS. 29 to 34 and stored in the individual display information DB 2000 will be described with reference to FIG.

  FIG. 35 is an explanatory diagram illustrating an example of displaying a manual. As shown in FIG. 35, the manual processing device 100 refers to the individual display information DB 2000 and displays a display screen 3500 on which a manual to be displayed is described. The display screen 3500 includes a display button 3501 for displaying QA corresponding information corresponding to the manual to be displayed, and a display button 3502 for displaying configuration study information corresponding to the manual to be displayed, at the location where the manual to be displayed is described. Including.

  Next, an example in which the manual processing device 100 displays related information corresponding to a manual will be described with reference to FIGS. 36 and 37. First, an example in which the manual processing device 100 displays QA corresponding information corresponding to a manual in response to a click of the display button 3501 will be described with reference to FIG.

  FIG. 36 is an explanatory diagram illustrating an example of displaying QA-compliant information corresponding to a manual. As shown in FIG. 36, the manual processing device 100 refers to the QA correspondence information ALLDB 1500 and displays a list 3600 of QA correspondence information corresponding to the manual to be displayed. When any of the QA correspondence information in the list 3600 is specified, the manual processing device 100 displays the specific content 3601 of the QA indicated by the QA correspondence number of the QA correspondence information.

  Next, an example in which the manual processing device 100 displays configuration study information corresponding to a manual in response to a click on the display button 3502 will be described with reference to FIG.

  FIG. 37 is an explanatory diagram illustrating an example of displaying configuration study information corresponding to a manual. As shown in FIG. 37, the manual processing device 100 refers to the configuration study information ALLDB 1700 and displays a list 3700 of the configuration study information corresponding to the manual to be displayed. When any one of the configuration study information items in the list 3700 is designated, the manual processing device 100 displays the specific contents 3701 of the system indicated by the configuration study number of the configuration study information.

  As described above, the manual browsing system 200 can narrow down effective manuals in the work from past configuration study information based on the negotiation number as input information. For this reason, the manual browsing system 200 refers to the manual corresponding to the system constructed in the immediately preceding operation when determining how to reconstruct the system constructed in the immediately preceding operation in the current operation. It is possible to improve the work efficiency.

  In addition, the manual browsing system 200 allows a worker to search for an effective manual in a work from among a plurality of manuals, and to search for a valid description content in the manual without performing the work. it can. Further, the manual browsing system 200 can make it easy for the operator to determine which part of which manual is preferable to be viewed regardless of the knowledge of the operator. For this reason, the manual browsing system 200 can suppress the occurrence of a work error caused by overlooking an effective manual or skipping the contents of the manual. Then, the manual processing device 100 can reduce the inquiries by the workers, and can reduce the work load of the department on the support side.

  Further, the manual browsing system 200 can narrow down and output the configuration study information and the QA corresponding information corresponding to the manual to be displayed. For this reason, the manual browsing system 200 can make it easier for the worker to obtain knowledge and the like required for work that cannot be obtained only with the manual. Then, the manual browsing system 200 can reduce inquiries by the workers, reduce the work load of the department on the support side, and suppress an increase in work time and work load. Further, the manual browsing system 200 makes it possible to refer to configuration study information on past systems that is effective when constructing a system with reference to a manual, and can suppress an increase in work time and work load. As a result, the worker can easily construct the system.

  Further, the manual browsing system 200 can determine whether or not to output the related information based on the attribute of the worker and the execution history of the past work. The attribute is, for example, the section to which the user belongs. For this reason, the manual browsing system 200 can notify the viewer who does not need the related information of the related information, and can prevent the work efficiency of the viewer from being lowered instead, thereby reducing the trouble of the viewer. It can be hard to feel.

  In addition, the manual browsing system 200 can determine the display order of the manuals and related information to be displayed based on the attributes of the viewer, making it easy for the viewer to refer to the manuals and related information determined to be necessary. can do. Further, since the manual reading system 200 displays the release notes, it is possible to prevent the viewer from referring to the old manual, to reduce the work load and the work time of the viewer, and to improve the work efficiency. Can be achieved.

(QA collection procedure)
Next, an example of a QA collection processing procedure executed by the manual browsing system 200 will be described with reference to FIG. The QA collection process is realized by, for example, the manual processing device 100, the browsing terminal device 201, the department management devices 202 and 203, and the like.

  FIG. 38 is a sequence diagram illustrating an example of the QA collection processing procedure. In FIG. 38, the QA correspondence information collection unit 2411 of the manual management unit 2410 transmits an inquiry about QA correspondence information to the QA management units 2440, 2460, and 2470 of each section (step S3801). The departments are, for example, a technical support department, a business talk department, and a failure department.

  The QA management means 2440, 2460, 2470 of each section determines whether or not the QA correspondence information DB 2441, 2461, 247 of the own section has an updated part (step S3802). Here, if there is no updated part (step S3802: No), the QA management means 2440, 2460, 2470 of each section returns the process to the QA correspondence information collection unit 2411. On the other hand, if there is an updated part (step S3802: Yes), the QA management units 2440, 2460, and 2470 of each section extract the QA corresponding information of the updated part and transmit it to the QA corresponding information collection unit 2411 (step S3802). S3803).

  The QA correspondence information collection unit 2411 associates the received QA correspondence information with the negotiation number (Step S3804). Next, the QA correspondence information collection unit 2411 stores the QA correspondence information associated with the negotiation number in the QA correspondence information ALLDB 1500 (step S3805). Then, the manual browsing system 200 ends the QA collection process.

(Configuration collection procedure)
Next, an example of a configuration collection processing procedure executed by the manual browsing system 200 will be described with reference to FIG. The configuration collection process is realized by, for example, the manual processing device 100, the browsing terminal device 201, and the department management devices 202 and 203.

  FIG. 39 is a sequence diagram illustrating an example of a configuration collection processing procedure. In FIG. 39, the configuration study information collection unit 2412 of the manual management unit 2410 transmits an inquiry about the configuration study information to the configuration management units 2430 and 2450 of each section (step S3901). The divisions are a technical support division and a business contact counter division.

  The configuration management means 2430, 2450 of each section determines whether or not the configuration review information DB of its own section has an updated part (step S3902). Here, when there is no updated part (step S3902: No), the configuration management units 2430 and 2450 of each section return the process to the configuration study information collection unit 2412. On the other hand, when there is an updated part (step S3902: Yes), the configuration management units 2430 and 2450 of each section extract the configuration study information of the updated part and transmit it to the configuration study information collection unit 2412 (step S3903). .

  The configuration study information collecting unit 2412 associates the received configuration study information with the negotiation number (step S3904). The configuration study information collection unit 2412 stores the configuration study information associated with the negotiation number in the configuration study information ALLDB 1700 (step S3905). Then, the manual browsing system 200 ends the configuration collection processing.

(QA correspondence processing procedure)
Next, an example of a QA-compliant processing procedure executed by the manual browsing system 200 will be described with reference to FIGS. 40 and 41. The QA corresponding process is realized by, for example, the manual processing device 100, the browsing terminal device 201, the department management devices 202 and 203, and the like.

  FIG. 40 and FIG. 41 are sequence diagrams illustrating an example of the QA-compliant processing procedure. In FIG. 40, the QA management unit 2470 of the predetermined section starts QA reception (step S4001). The predetermined sections are, for example, a technical support section, a business talk section, and a failure section. The QA management unit 2470 connects to the manual management unit 2410 and transmits the ID and the password (Step S4002).

  The manual management unit 2410 performs authentication based on the ID and the password, and determines whether the authentication is successful (step S4003). If the authentication has failed (step S4003: NO), the manual management unit 2410 returns the process to the QA management unit 2470. On the other hand, if the authentication is successful (step S4003: YES), the manual management unit 2410 passes the process to the QA corresponding information collection unit 2411.

  The QA correspondence information collection unit 2411 transmits an inquiry about the QA correspondence number to the QA management unit 2470 (Step S4004). The QA management unit 2470 transmits the QA corresponding number to the QA corresponding information collecting unit 2411 (Step S4005). Next, the description moves to a description of FIG.

  In FIG. 41, the QA correspondence information collection unit 2411 refers to the manual ALLDB 500 and causes the QA management unit 2470 to display a manual browsing screen (step S4101). The QA correspondence information collection unit 2411 starts collecting a viewing log for the QA management unit 2470 (step S4102).

  The QA management unit 2470 starts manual browsing on the manual browsing screen (step S4103). The QA management unit 2470 implements QA support, receives the question text, outputs an answer text, and stores it in the QA correspondence information DB 2471 (step S4104). The QA management unit 2470 ends the manual browsing on the manual browsing screen (Step S4105).

  The QA corresponding information collecting unit 2411 ends the browsing log collection (step S4106). The QA information collection unit 2411 stores the QA information number in the QA information association table 1600 in association with the manual ID for identifying the manual recorded in the browsing log (step S4107). The QA correspondence information collection unit 2411 causes the QA management unit 2470 to end the display of the manual browsing screen (step S4108).

  The QA management unit 2470 ends the display of the manual browsing screen (step S4109). Then, the manual browsing system 200 ends the QA corresponding process.

(Configuration study processing procedure)
Next, an example of a configuration examination processing procedure executed by the manual browsing system 200 will be described with reference to FIGS. 42 and 43. The configuration examination process is realized by, for example, the manual processing device 100, the browsing terminal device 201, and the department management devices 202 and 203.

  FIG. 42 and FIG. 43 are sequence diagrams illustrating an example of the configuration examination processing procedure. In FIG. 42, the configuration management unit 2450 of the predetermined department starts the configuration study (step S4201). The predetermined section is, for example, a technical support section, a negotiation window section, or the like. The configuration management unit 2450 connects to the manual management unit 2410 and transmits the ID and the password (step S4202).

  The manual management unit 2410 performs authentication based on the ID and the password, and determines whether the authentication is successful (step S4203). If the authentication has failed (step S4203: NO), the manual management unit 2410 returns the process to the configuration management unit 2450. On the other hand, if the authentication is successful (step S4203: YES), the manual management unit 2410 passes the processing to the configuration study information collection unit 2412.

  The configuration study information collection unit 2412 transmits an inquiry about the configuration study number to the configuration management unit 2450 (step S4204). The configuration management unit 2450 transmits the configuration study number to the configuration study information collection unit 2412 (Step S4205). Next, the description moves to the description of FIG.

  In FIG. 43, the configuration study information collection unit 2412 displays a manual browsing screen in the configuration management unit 2450 with reference to the manual ALLDB500 (step S4301). The configuration examination information collection unit 2412 starts collecting a viewing log for the configuration management unit 2450 (step S4302).

  The configuration management unit 2450 starts manual browsing on the manual browsing screen (step S4303). The configuration management unit 2450 ends the configuration review, generates configuration review information, and stores it in the configuration review information DB 2451 (step S4304). The configuration management unit 2450 ends manual browsing on the manual browsing screen (step S4305).

  The configuration study information collection unit 2412 ends the collection of the viewing log (step S4306). The configuration study information collection unit 2412 stores the configuration study number in the configuration information association table 1800 in association with the manual ID for identifying the manual recorded in the browse log (step S4307). The configuration examination information collection unit 2412 causes the configuration management unit 2450 to terminate the display of the manual browsing screen (step S4308).

  The configuration management unit 2450 ends the display of the manual browsing screen (step S4309). Then, the manual browsing system 200 ends the configuration examination process.

(Manual viewing procedure)
Next, an example of a manual browsing process performed by the manual browsing system 200 will be described with reference to FIGS. The manual browsing process is realized by, for example, the manual processing device 100, the browsing terminal device 201, the department management devices 202 and 203, and the like.

  44 to 53 are sequence diagrams illustrating an example of a manual browsing process procedure. In FIG. 44, the browsing terminal device 201 starts Web access to the Web control unit 2420 (step S4401).

  The display processing unit 2421 of the Web control unit 2420 causes the browsing terminal device 201 to display a selection screen for selecting with or without related information (step S4402).

  The browsing terminal device 201 determines whether or not with the related information is selected on the selection screen (step S4403). Here, in the case where “with related information” is selected (step S4403: Yes), the browsing terminal device 201 proceeds to the process of step S4406.

  On the other hand, when no related information is selected (step S4403: No), the browsing terminal device 201 notifies the display processing unit 2421 of the selection result and passes the process to the display processing unit 2421. Then, the display processing unit 2421 proceeds to the process in step S4404.

  In step S4404, the display processing unit 2421 causes the browsing terminal device 201 to display an input screen (step S4404). The browsing terminal device 201 receives the information input on the negotiation number, the model information, and the work type, and transmits them to the manual management unit 2410 (step S4405). The manual management unit 2410 proceeds to the process in step S4701 in FIG.

  In step S4406, the browsing terminal device 201 connects to the manual management unit 2410 and transmits the ID and the password (step S4406).

  The manual management unit 2410 performs authentication based on the ID and the password, and determines whether the authentication is successful (step S4407). Here, if the authentication has failed (step S4407: No), the manual management unit 2410 returns the process to the viewing terminal device 201. On the other hand, when the authentication is successful (step S4407: Yes), the manual management unit 2410 shifts to the process of step S4501 in FIG. Next, the description moves to the description of FIG.

  In FIG. 45, the display content determining unit 2414 of the manual management unit 2410 refers to the viewer information management DB 1400 and specifies the department to which the viewer belongs (step S4501).

  The display content determination unit 2414 refers to the configuration study information ALLDB 1700 and calculates the number of configuration reviews for the viewer based on the configuration study information (step S4502). The display content determination unit 2414 stores the number of reviewing of the configuration of the viewer in the viewer information management DB 1400 (step S4503).

  The display content determination unit 2414 refers to the QA correspondence information ALLDB 1500 and calculates the QA frequency of the viewer based on the QA correspondence information (step S4504). The display content determination unit 2414 stores the number of QA of the viewer in the viewer information management DB 1400 (step S4505). The display content determining unit 2414 proceeds to the process of step S4601 in FIG. Next, the description moves to FIG.

  In FIG. 46, the display content determination unit 2414 determines whether the viewer is SE (step S4601). Here, if the viewer is SE (step S4601: Yes), the display content determining unit 2414 proceeds to the process of step S4602. On the other hand, when the viewer is not the SE (step S4601: No), the display content determining unit 2414 proceeds to the process of step S4606.

  In step S4602, the display content determination unit 2414 determines whether or not the number of configuration examinations of the viewer is less than the threshold (step S4602). The threshold value is, for example, 10 times. Here, if the difference is equal to or larger than the threshold (step S4602: No), the display content determining unit 2414 proceeds to the process of step S4604. On the other hand, if the difference is less than the threshold (step S4602: YES), the display content determining unit 2414 proceeds to the process of step S4603.

  In step S4603, the display content determining unit 2414 sets that the configuration study information is "display required" (step S4603). The display content determining unit 2414 proceeds to the process of step S4604.

  In step S4604, the display content determining unit 2414 determines whether the number of QA of the viewer is less than the threshold (step S4604). The threshold is, for example, three times. Here, if the difference is equal to or larger than the threshold value (step S4604: NO), the display content determining unit 2414 proceeds to the process of step S4608. On the other hand, if the difference is less than the threshold (step S4604: YES), the display content determining unit 2414 proceeds to the process of step S4605.

  In step S4605, the display content determining unit 2414 sets that the QA correspondence information is “display required” (step S4605). The display content determining unit 2414 passes the processing to the display processing unit 2421 of the Web control unit 2420. The display processing unit 2421 proceeds to the process in step S4608.

  In step S4606, the display content determining unit 2414 sets that the configuration study information is "display required" (step S4606). The display content determination unit 2414 sets that the QA correspondence information is “display required” (step S4607). The display content determining unit 2414 passes the processing to the display processing unit 2421 of the Web control unit 2420. The display processing unit 2421 proceeds to the process in step S4608.

  In step S4608, the display processing unit 2421 causes the browsing terminal device 201 to display an input screen (step S4608).

  The browsing terminal device 201 receives the information input on the necessity of displaying the negotiation number, the model information, the work type, the necessity of displaying the configuration study information, and the necessity of displaying the QA correspondence information, and transmits the information to the manual management unit 2410 (step S4609) ). The manual management unit 2410 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S4701 in FIG. Next, the description moves to a description of FIG.

  In FIG. 47, the manual data collection unit 2413 collects manuals stored in the management devices of each section (step S4701). The departments include a server device development department, a storage device development department, and a software development department. The manual data collection unit 2413 stores the manual information including the collected manual in the manual ALLDB 500 (Step S4702). The manual data collection unit 2413 passes the processing to the display content determination unit 2414. The display content determining unit 2414 proceeds to the process of step S4801 in FIG. Next, the description moves to the explanation of FIG.

  In FIG. 48, the display content determining unit 2414 determines whether a negotiation number has been input (step S4801). If the negotiation number has been input (step S4801: YES), the display content determining unit 2414 proceeds to the process of step S4901 in FIG. On the other hand, when the negotiation number has not been input (step S4801: No), the display content determining unit 2414 proceeds to the process of step S4802.

  In step S4802, display content determining section 2414 determines whether or not there is input of model information (step S4802). If model information has been input (step S4802: YES), the display content determining unit 2414 proceeds to the process of step S4807. On the other hand, when there is no input of the model information (step S4802: No), the display content determining unit 2414 proceeds to the process of step S4803.

  In step S4803, the display content determining unit 2414 determines whether there is an input of a work type (step S4803). Here, if there is an input of the work type (step S4803: YES), the display content determining unit 2414 proceeds to the process of step S4805. On the other hand, when there is no input of the work type (step S4803: No), the display content determination unit 2414 passes the processing to the display processing unit 2421 of the Web control unit 2420. The display processing unit 2421 proceeds to the process in step S4804.

  In step S4804, the display processing unit 2421 stores the manual information of the manual ALLDB500 in the individual display information DB 2000 (step S4804). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG.

  In step S4805, the display content determination unit 2414 refers to the manual ALLDB500 and extracts manual information corresponding to the work type (step S4805). The display content determining unit 2414 transmits manual information corresponding to the extracted work type to the display processing unit 2421 and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores the manual information corresponding to the extracted work type in the individual display information DB 2000 (Step S4806). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG.

  In step S4807, the display content determining unit 2414 determines whether a work type has been input (step S4807). Here, if there is an input of the work type (step S4807: Yes), the display content determining unit 2414 proceeds to the process of step S4810. On the other hand, when there is no input of the work type (step S4807: No), the display content determining unit 2414 proceeds to the process of step S4808.

  In step S4808, the display content determining unit 2414 refers to the manual ALLDB500 and extracts manual information corresponding to the model information (step S4808). The display content determining unit 2414 transmits manual information corresponding to the extracted work type to the display processing unit 2421 and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores manual information corresponding to the extracted model information in the individual display information DB 2000 (step S4809). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG.

  In step S4810, the display content determination unit 2414 refers to the manual ALLDB500 and extracts manual information corresponding to the combination of the model information and the work type (step S4810). The display content determining unit 2414 transmits manual information corresponding to the extracted work type to the display processing unit 2421 and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores the manual information corresponding to the extracted combination of the model information and the work type in the individual display information DB 2000 (step S4811). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG. Next, shifting to the description of FIG. 49, the branch destination of step S4801 will be described.

  In FIG. 49, the display content determining unit 2414 refers to the configuration study information ALLDB 1700 and acquires the configuration study information corresponding to the negotiation number (step S4901). The display content determining unit 2414 stores the acquired configuration study information (step S4902).

  The display content determination unit 2414 determines whether there is an input of a work type (step S4903). Here, if there is an input of a work type (step S4903: YES), the display content determining unit 2414 proceeds to the process of step S4906. On the other hand, when there is no input of the work type (step S4903: No), the display content determining unit 2414 proceeds to the process of step S4904.

  In step S4904, the display content determining unit 2414 refers to the manual ALLDB500 and extracts manual information corresponding to the configuration study information (step S4904). The display content determining unit 2414 transmits manual information corresponding to the extracted work type to the display processing unit 2421 and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores manual information corresponding to the extracted configuration study information in the individual display information DB 2000 (step S4905). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG.

  The display content determining unit 2414 refers to the manual ALLDB500 and extracts manual information corresponding to the combination of the configuration study information and the work type (step S4906). The display content determining unit 2414 transmits manual information corresponding to the extracted work type to the display processing unit 2421 and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores manual information corresponding to the extracted combination of the configuration study information and the work type in the individual display information DB 2000 (step S4907). The display processing unit 2421 passes the processing to the manual data collection unit 2413. The manual data collection unit 2413 proceeds to the process in step S5001 in FIG. Next, the description moves to FIG.

  In FIG. 50, the manual data collection unit 2413 collects release notes stored in the management devices of each section (step S5001). The departments include a server device development department, a storage device development department, and a software development department.

  The manual data collection unit 2413 determines whether the release note ALLDB1900 has an updated part (step S5002). Here, when there is no update part (step S5002: No), the manual data collection unit 2413 shifts to the processing of step S5005. On the other hand, when there is an updated part (step S5002: Yes), the manual data collection unit 2413 shifts to the processing of step S5003.

  In step S5003, the manual data collection unit 2413 extracts the release note of the updated part, and associates the manual ID with the release note information including the release note of the updated part (step S5003). The manual data collection unit 2413 stores the release note information in the release note ALLDB 1900 (step S5004). The manual data collection unit 2413 shifts to the processing in step S5005.

  In step S5005, the manual data collection unit 2413 specifies release note information corresponding to the manual information stored in the individual display information DB 2000 (step S5005). The manual data collection unit 2413 transmits the specified release note information to the display processing unit 2421 of the Web control unit 2420, and passes the processing to the display processing unit 2421. The display processing unit 2421 proceeds to the process in step S5006.

  In step S5006, the display processing unit 2421 stores the specified release note information in the individual display information DB 2000 in association with the manual information (step S5006). The display processing unit 2421 passes the processing to the display content determination unit 2414. The display content determining unit 2414 proceeds to the process of step S5101 in FIG. Next, the description moves to the explanation of FIG.

  In FIG. 51, the display content determining unit 2414 determines whether or not there is a viewer ID (step S5101). Here, when there is no viewer ID (step S5101: No), the display content determining unit 2414 proceeds to the process of step S5201 in FIG. On the other hand, if there is a viewer ID (step S5101: Yes), the display content determining unit 2414 proceeds to the process of step S5102.

  In step S5102, the display content determining unit 2414 determines whether the configuration study information needs to be displayed (step S5102). Here, when the display is not necessary (Step S5102: No), the display content determining unit 2414 proceeds to the process of Step S5201 in FIG. On the other hand, if display is necessary (step S5102: YES), the display content determining unit 2414 proceeds to the process of step S5103.

  The display content determination unit 2414 refers to the configuration study information ALLDB 1700 and collects the configuration study information (step S5103). The display content determining unit 2414 refers to the configuration information association table 1800 and extracts configuration study information corresponding to the manual information stored in the individual display information DB 2000 (step S5104).

  The display content determining unit 2414 sorts the extracted configuration study information so that the configuration review information related to the section to which the viewer belongs is ranked higher (step S5105). The display content determining unit 2414 transmits the sorted configuration study information to the display processing unit 2421 of the Web control unit 2420, and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores the sorted configuration study information in the individual display information DB 2000 (step S5106). The display processing unit 2421 passes the processing to the display content determination unit 2414. The display content determining unit 2414 proceeds to the process of step S5201 in FIG. Next, the description moves to the description of FIG.

  In FIG. 52, the display content determining unit 2414 determines whether the QA correspondence information needs to be displayed (step S5201). Here, when the display is not necessary (Step S5201: No), the display content determining unit 2414 proceeds to the process of Step S5301 in FIG. On the other hand, when the display is necessary (Step S5201: Yes), the display content determining unit 2414 proceeds to the process of Step S5202.

  In step S5202, display content determining section 2414 refers to QA correspondence information ALLDB 1500 to collect QA correspondence information (step S5202). The display content determining unit 2414 refers to the QA information association table 1600 and extracts QA corresponding information corresponding to the manual information stored in the individual display information DB 2000 (step S5203).

  The display content determining unit 2414 sorts the extracted QA corresponding information so that the QA corresponding information regarding the section to which the viewer belongs is ranked higher (step S5204). The display content determining unit 2414 transmits the sorted QA correspondence information to the display processing unit 2421 of the Web control unit 2420, and passes the process to the display processing unit 2421.

  The display processing unit 2421 stores the sorted QA corresponding information in the individual display information DB 2000 (Step S5205). The display content determining unit 2414 proceeds to the process of step S5301 in FIG. Next, the description moves to the explanation of FIG.

  In FIG. 53, the display processing unit 2421 of the Web control unit 2420 creates a manual browsing screen with reference to the individual display information DB 2000 (step S5301). The display processing unit 2421 transmits the manual browsing screen to the browsing terminal device 201 (Step S5302). The browsing terminal device 201 displays a manual browsing screen (step S5303). Then, the manual browsing system 200 ends the manual browsing process.

  As described above, the manual processing apparatus 100 can output the manual 101 relating to the system. According to the manual processing apparatus 100, the manual 101 output by referring to the storage unit that stores the correspondence between the manual 101 and the related information 102 created according to the work performed with reference to the manual 101 Can be output. Thus, the manual processing device 100 can make it easier for the viewer to obtain knowledge required for the work, reduce the work load and work time of the viewer, and improve the work efficiency. .

  According to the manual processing device 100, information indicating the attributes of the components used in the system constructed by the work performed with reference to the manual 101 can be used as the related information 102. Thereby, the manual processing device 100 can make it easy for the viewer to construct the system by the related information 102.

  According to the manual processing device 100, as the related information 102, information indicating a question sentence created according to the work performed with reference to the manual 101 and an answer sentence to the question sentence can be used. Thereby, the manual processing apparatus 100 can make it easier for the viewer to understand the manual 101 by using the related information 102.

  According to the manual processing device 100, the related information 102 corresponding to the output manual 101 is output based on the number of times the user has performed the work related to the system construction, with reference to the execution history of the work related to the system construction. You can decide whether to do so. Accordingly, when the manual processing apparatus 100 determines that the knowledge required for the operation can be obtained from the manual 101 without the related information 102, the manual processing apparatus 100 does not make the viewer feel troublesome when browsing the manual 101. Can be.

  According to the manual processing device 100, it is possible to determine whether or not to output the related information 102 corresponding to the output manual 101 based on the attribute of the user. Accordingly, when the manual processing apparatus 100 determines that the knowledge required for the operation can be obtained from the manual 101 without the related information 102, the manual processing apparatus 100 does not make the viewer feel troublesome when browsing the manual 101. Can be.

  According to the manual processing device 100, when there are a plurality of pieces of related information 102 corresponding to the output manual 101, the output order of the related information 102 corresponding to the output manual 101 is determined based on the attribute of the user. be able to. Thereby, the manual processing device 100 can make it easier for the viewer to view the related information 102.

  According to the manual processing device 100, when outputting the manual 101 relating to the system, it is possible to collect and output update information on the manual 101. Thus, the manual processing device 100 can prevent the viewer from referring to the old manual 101, reduce the work load and work time of the viewer, and improve the work efficiency. it can.

  According to the manual processing device 100, the manual 101 referred to when the user performs the work can be detected. According to the manual processing device 100, the input of the related information 102 created according to the work is received, and the correspondence between the detected manual 101 and the input related information 102 can be stored in the storage unit. . Thus, the manual processing device 100 can update the storage content of the storage unit to the latest state, and can improve processing accuracy.

  According to the information processing apparatus, any one of a plurality of operations performed stepwise on the system can be used as the operation. Thereby, the information processing apparatus can support the work performed stepwise for the system.

  The manual processing method described in the present embodiment can be realized by executing a prepared program on a computer such as a personal computer or a workstation. The manual processing program described in the present embodiment is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. Further, the manual processing program described in the present embodiment may be distributed via a network such as the Internet.

  Regarding the above-described embodiment, the following supplementary notes are further disclosed.

(Supplementary Note 1) Receive a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing device having a control unit.

(Supplementary note 2) The manual processing device according to supplementary note 1, wherein the related information is information indicating an attribute of a component of a system constructed based on the manual.

(Supplementary note 3) The manual according to Supplementary note 1 or 2, wherein the related information is information indicating a question sentence related to an operation performed with reference to the manual and an answer sentence to the question sentence. Processing equipment.

(Supplementary note 4) The control unit according to Supplementary notes 1 to 3, wherein the control unit determines whether or not to output related information corresponding to the predetermined manual, based on an execution history of work related to system construction. The manual processing device according to any one of the above.

(Supplementary Note 5) The control unit according to any one of Supplementary notes 1 to 4, wherein the control unit determines whether to output the related information based on an attribute of a user of the predetermined manual. Manual processing device as described.

(Supplementary Note 6) When the plurality of pieces of related information corresponding to the predetermined manual exist, the control unit determines an output order of the related information based on an attribute of a user of the predetermined manual. The manual processing device according to any one of supplementary notes 1 to 5, which is characterized by the following.

(Supplementary note 7) The control unit according to any one of Supplementary notes 1 to 6, wherein, when outputting the predetermined manual, update information on the predetermined manual is collected and output. Manual processing equipment.

(Supplementary Note 8) The control unit detects a manual referred to when the worker performs the work, receives an input of related information created according to the work, and inputs the detected manual and the input manual. 8. The manual processing device according to any one of supplementary notes 1 to 7, wherein a correspondence relationship with the related information is stored in the storage unit.

(Supplementary note 9) The manual processing device according to any one of Supplementary notes 1 to 8, wherein the operation is any one of a plurality of operations performed stepwise on the system.

(Supplementary Note 10) Receive a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing system characterized in that:

(Supplementary Note 11) The computer
Receives a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing method characterized by performing processing.

Reference Signs List 100 manual processing device 101, 2900, 3000, 3100, 3200, 3300, 3400 manual 102 related information 200 manual browsing system 201 browsing terminal device 202, 203 department management device 210 network 300, 2100, 2200 bus 301, 2101, 201 CPU
302, 2102, 2202 Memory 303, 2103, 2203 Network I / F
304, 2104, 2204 Recording medium I / F
305, 2105, 2205 Recording medium 500 Manual ALLDB
600 Manual display correspondence table 1400 Viewer information management DB
1500 QA correspondence information ALLDB
1600, 1800 Table 1700 Configuration study information ALLDB
1900 Release Notes ALLDB
2000 Individual display information DB
2106, 2206 Display 2107, 2207 Input device 2300 Storage unit 2301 Acquisition unit 2302 Identification unit 2303 Output unit 2410 Manual management unit 2411 QA corresponding information collection unit 2412 Configuration study information collection unit 2413 Manual data collection unit 2414 Display content judgment unit 2420 Web control Means 2421 Display processing unit 2430, 2450 Configuration management means 2431, 245 Configuration study information DB
2440, 2460, 2470 QA management means 2441, 461, 247 QA correspondence information DB
2700, 2710, 2720, 2800, 2820 Input screens 2701, 2111, 2712, 2723, 2724 Selection fields 2702 to 2704, 2721, 722, 2801 to 2805 Input fields 3500 Display screen 3501, 3502 Display buttons 3600, 3700 List 3601, 3701 Content

Claims (8)

Receives a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing device having a control unit.   The manual processing device according to claim 1, wherein the related information is information indicating an attribute of a component of a system constructed based on the manual.   The manual processing apparatus according to claim 1, wherein the related information is information indicating a question sentence related to an operation performed with reference to the manual and an answer sentence to the question sentence.   4. The control unit according to claim 1, wherein the control unit determines whether to output related information corresponding to the predetermined manual, based on an execution history of an operation related to system construction. 5. The manual processing device described in (1).   The manual according to claim 1, wherein the control unit determines whether to output the related information based on an attribute of a user of the predetermined manual. Processing equipment.   The control unit, when there are a plurality of the related information items corresponding to the predetermined manual, determines an output order of the related information based on an attribute of a user of the predetermined manual. Item 6. The manual processing device according to any one of Items 1 to 5. Receives a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing system characterized in that: Computer
Receives a request to output a predetermined manual related to the system,
From the storage unit that stores the relevant information related to the work performed with reference to the manual, obtain the relevant information corresponding to the predetermined manual that has received the output request,
Outputting the acquired related information;
A manual processing method characterized by performing processing.

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