JP2019212213A - Management device, management system, management method and program - Google Patents

Abstract

To properly raise an operator according to requirement.SOLUTION: A management device comprises: a storage part for associating a combination of a work object and a work, with information for identifying a registered operator which can perform a work related to the combination and managing the same, managing a business schedule including a schedule of education lecture for a registered operator, and associating the combination of the work object and the work, information for identifying education, and a lecture duration and managing them; a requirement determination part for, according to the combination of the work object being a determination object and the work, calculating a work requirement operator number and work possible operator number, then, if the work requirement operator number is larger than the work possible operator number, determining a difference between the work requirement operator number and the work possible operator number, as an education lecture requirement operator number; and a lecture candidate selection part for selecting education lecture candidates whose number is an education lecture requirement person number, for whom, lecture completion of first education is possible, and corresponding to combination being the determination object, in a prescribed period, on the basis of the lecture requirement period and the business schedule.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a management device, a management system, a management method, and a program.

  When providing a service for performing maintenance (including failure handling) on an apparatus, system, etc., an operator who performs the maintenance work is required to have knowledge necessary for performing the maintenance work on the apparatus, system, etc. . Then, the operator who provides the service allows the worker (worker) of the company to receive necessary education, so that the worker can obtain necessary knowledge. Here, it is desirable for the worker to efficiently take training according to the work content (maintenance work, etc.). For this reason, techniques for allowing workers to receive education as needed have been proposed (Patent Documents 1 and 2). Furthermore, a technique for calculating the number of necessary workers (maintenance personnel) has been proposed (Patent Document 3).

  Patent Document 1 describes an education support apparatus that determines the education priority of education content for each worker based on the ability, work history, and work request history of the worker.

  In Patent Document 2, the required number of workers is calculated on the basis of device information for specifying an ordered device and scale information indicating the order size, and the number of employees having skills corresponding to the ordered device is specified. An educational schedule management system is described. Furthermore, the education schedule management system described in Patent Document 2 is provided when the number of specified employees is less than the required number of workers and there is no plan to hold an education course for acquiring skills corresponding to the ordered equipment. An e-mail prompting the user to set is sent to the terminal.

  In Patent Document 3, the expected number of maintenance personnel is calculated based on the estimated number of shipments before shipment of the product and the target quality, and the expected number of maintenance personnel is corrected based on the shipment status after shipment of the product and the maintenance work history. A maintenance number calculation system for calculating a new maintenance number is described.

JP 2014-178449 A JP 2007-316990 A JP 2007-148513 A

  It should be noted that the disclosure of the above prior art document is incorporated herein by reference. The following analysis has been made from the viewpoint of the present invention.

  As described above, it is desirable for workers to efficiently receive education according to the work content. Furthermore, it is necessary for workers to complete education in order to obtain necessary knowledge.

  Here, it may take a predetermined number of days for the worker to complete the designated education. However, there is a possibility that the worker spends time in performing work such as maintenance work and cannot complete the designated education within a predetermined period.

  In the technique described in Patent Document 1, it cannot be guaranteed that the worker completes the education. In the technique described in Patent Document 2, even if an education course corresponding to the ordered device is opened, it cannot be guaranteed that the worker completes the held education course. The technique described in Patent Document 3 is not a technique for educating maintenance personnel to obtain necessary knowledge. The technique described in Patent Document 3 is based on the premise that the maintenance staff has knowledge corresponding to the work content. Therefore, in the techniques described in Patent Documents 1 to 3, when the worker is trained according to the work content, the worker may not surely complete the training.

  Then, an object of this invention is to provide the management apparatus, management system, management method, and program which contribute to raising a worker appropriately according to a demand.

According to a first aspect of the present invention, a management device is provided. The management device associates and manages a combination of a work target and a work and information for identifying a registered worker who can perform the work related to the combination, and also includes a work including a schedule of attending education regarding the registered worker. A storage unit is provided that manages the schedule and further manages the combination, the information for identifying the education, and the required period of attendance.
Furthermore, the management device calculates a work required number and a workable number of persons according to a combination of a work target and a work to be determined. When the work required number is larger than the workable number, the work required number is calculated. And a demand determination unit that determines the difference between the number of persons capable of working and the number of persons capable of working as the number of persons who need to attend education.
Furthermore, the management apparatus can complete the first education attendance corresponding to the combination of the work object and the work to be judged within a predetermined period based on the required attendance period and the work schedule. A candidate candidate selection unit is provided that selects, from the registered workers, education candidate candidates corresponding to the required number of participants for education.

According to a second aspect of the present invention, a management system is provided. The management system includes a management device and a terminal. The terminal identifies a work target and a work to be determined based on a user operation, and transmits a combination of the work target and the work to be determined to the management apparatus.
The management device associates and manages a combination of a work target and a work and information for identifying a registered worker who can perform the work related to the combination, and includes a work including a schedule of attending education regarding the registered worker. A storage unit is provided that manages the schedule and further manages the combination, the information for identifying the education, and the required period of attendance.
Furthermore, the management device includes a communication unit that receives a combination of a work target to be determined and a work from the terminal.
Further, the management device calculates a work required number and a workable number of persons according to the combination received by the communication unit, and when the work necessary number is larger than the workable number of persons, A demand determination unit is provided that determines the difference from the workable number of people as the number of people required to attend education.
Furthermore, the management apparatus can complete the first education attendance corresponding to the combination of the work object and the work to be judged within a predetermined period based on the required attendance period and the work schedule. A candidate candidate selection unit is provided that selects, from the registered workers, education candidate candidates corresponding to the required number of participants for education.

According to a third aspect of the present invention, a management method is provided. The management method associates and manages a combination of a work target and a work and information for identifying a registered worker who can perform the work related to the combination, and also includes a work including a schedule of attending education regarding the registered worker. The management apparatus includes a storage unit that manages the schedule, and further manages the combination, the information for identifying the education, and the required period of attendance.
The management method includes a step of calculating a work required number and a workable number according to a combination of a work target to be determined and a work.
Furthermore, the management method includes a step of determining a difference between the required work number and the workable number as the required number of students for education when the required work number is greater than the possible work number.
Further, the management method can complete the first education attendance corresponding to the combination of the work object and the work to be judged within a predetermined period, based on the required attendance period and the work schedule. A step of selecting, from the registered workers, education candidate candidates corresponding to the required number of education participants.

According to a fourth aspect of the present invention, a program is provided. The program associates and manages a combination of a work target and a work and information for identifying a registered worker who can perform the work related to the combination, and also includes a work schedule including a schedule of attending education regarding the registered worker. And a program that is executed by a computer that controls a management device that includes a storage unit that manages the combination, the information for identifying education, and the required period of learning in association with each other.
The program causes the computer to execute a process of calculating a work required number and a workable number of persons according to the combination of the work object to be determined and the work.
Further, the program causes the computer to execute a process of determining a difference between the required work number and the workable number as the required number of students when the required work number is larger than the workable number.
Further, the program can complete the first education attendance corresponding to the combination of the work object and the work to be determined within a predetermined period based on the required attendance period and the work schedule. Then, the computer is caused to execute a process of selecting, from the registered workers, education candidate candidates corresponding to the required number of education participants.
These programs can be recorded on a computer-readable storage medium. The storage medium can be non-transient such as semiconductor memory, hard disk, magnetic recording medium, optical recording medium, and the like. The present invention can also be embodied as a computer program product.

  According to each aspect of the present invention, a management device, a management system, a management method, and a program that contribute to appropriately nurturing workers according to demand are provided.

It is a figure for demonstrating the outline | summary of one Embodiment. 1 is a block diagram illustrating an example of the overall configuration of a management system 1. FIG. It is a figure which shows an example of the worker database. It is a figure which shows an example of the apparatus information database. It is a figure which shows an example of the workable person database. It is a figure which shows an example of the turnover rate database 404. FIG. It is a figure which shows an example of the work schedule database 405. FIG. It is a figure which shows an example of the education database 406. FIG. It is a figure which shows an example of the unit database 407. FIG. 5 is a diagram illustrating an example of a attendance record database 408. FIG. It is a figure which shows an example of an education attendance candidate database 409. FIG. It is a figure which shows typically the information stored in the education database 406, and the information stored in the unit database 407. It is a figure which shows the information stored in the apparatus information database 402, and the information stored in the workable person database 403 using one table. It is a flowchart which shows an example of the process which selects an education attendance candidate. It is a flowchart which shows an example of the process which outputs the selection result of an education attendance candidate. It is a flowchart which shows an example of the process which calculates education attendance required number of persons. It is a flowchart which shows an example of the process which adds an educational attendance candidate. It is a flowchart which shows an example of the process which adds an educational attendance candidate. It is a flowchart which shows an example of the process which adds an educational attendance candidate. It is a block diagram which shows an example of a hardware configuration.

  First, an outline of an embodiment will be described with reference to FIG. Note that the reference numerals of the drawings attached to the outline are attached to the respective elements for convenience as an example for facilitating understanding, and the description of the outline is not intended to be any limitation. The connection lines between the blocks in each block diagram include both bidirectional and unidirectional. The unidirectional arrow schematically shows the main signal (data) flow and does not exclude bidirectionality. Further, in the circuit diagram, block diagram, internal configuration diagram, connection diagram, and the like disclosed in the present application, an input port and an output port exist at each of an input end and an output end of each connection line, although they are not explicitly shown. The same applies to the input / output interface.

  As described above, a management device that contributes to appropriately training workers according to demand is desired.

  Therefore, as an example, the management apparatus 1000 shown in FIG. 1 is provided. The management apparatus 1000 includes a storage unit 1001, a demand determination unit 1002, and a student candidate selection unit 1003.

  In the following explanation, “Educate” means that an educated person (hereinafter referred to as an “education candidate”) learns learning materials (hereinafter referred to as “educational materials”) according to their own circumstances. It means to do. In the following explanation, receiving education is called attending education.

  The storage unit 1001 manages a combination of a work target and a work and information for identifying an operator who can perform a work related to the combination in association with each other. In the following description, a worker managed by the storage unit 1001 is referred to as a registered worker.

  In addition, the storage unit 1001 manages work schedules of one or more registered workers. Furthermore, the storage unit 1001 manages the combination of work targets and work, information for identifying education, and the required duration of attendance in association with each other. Here, the required period of attendance means a period required from the start of attendance of education to the completion of attendance for the education corresponding to the combination of the work object and the work.

  The demand determination unit 1002 calculates the number of work required persons and the number of workable persons according to the combination of the work object to be determined and the work. Here, the work required number is the number of persons necessary for performing the corresponding work on the corresponding work target. The workable number is the number of people who can perform the corresponding work on the corresponding work target.

  Then, when the required work number is larger than the workable number, the demand determination unit 1002 determines the difference between the work required number and the workable number as the number of persons required to attend education. Here, the number of persons required to attend the education is the number of registered workers who need to attend the education regarding the education corresponding to the combination of the work object and the work. In other words, the number of persons required to attend education is the number of persons who are insufficient to perform the work to be determined with respect to the work object to be determined.

  The candidate selection unit 1003 can complete the education corresponding to the combination of the work object to be judged and the work within a predetermined period based on the required period and work schedule. Select the required number of candidates for education from one or more registered workers.

  Therefore, the management apparatus 1000 is a registered worker who can complete the education of the judgment target (first education) within a predetermined period, that is, a person who receives the education (that is, an education candidate). Select. In other words, the management apparatus 1000 excludes workers who are expected to be unable to complete the education to be judged from the candidates for education.

  Furthermore, the management apparatus 1000 selects the number of workers that are insufficient for performing the work to be determined (the number of people required for attending education) as the candidates for education attendance. That is, the management apparatus 1000 can avoid giving unnecessary education to workers exceeding the necessary number of persons. Note that “give unnecessary education” means that the worker uses the knowledge obtained through the education, etc., but does not actually perform the work, but the worker is educated.

  Therefore, the management apparatus 1000 selects a worker who can complete the education to be judged as a candidate for taking the education without excess or deficiency. Therefore, the management apparatus 1000 contributes to appropriately nurturing workers according to demand.

[First Embodiment]
The first embodiment will be described in detail with reference to the drawings.

  As described above, “to receive education” means that a candidate for education learns educational materials at his or her convenience.

  For example, in this embodiment, the side providing education may provide educational materials to candidates for education using WEB (World Wide Web). The educational material may be a moving image, a still image, audio, or text information (such as a document). In addition, the educational material may be a video (moving image) taken of a lecture performed by the lecturer. Education candidate candidates learn by browsing educational materials provided using WEB.

  In addition, when the education provider uses WEB to provide educational materials to candidates for education, the education provider uses WEB to confirm the level of understanding of the candidates for education. The test may be carried out.

  Hereinafter, for convenience of explanation, an example will be described in which educational materials are provided to educational candidates using WEB.

  In the present embodiment, one “education” is configured by combining a plurality of units having different contents.

  In this embodiment, “unit” means a unit that can be classified in accordance with the content of the education within one education.

  In this embodiment, the completion of the unit attendance means that the candidate for education attendance has browsed all the educational materials of the unit. For example, it is assumed that the educational material is a document including two or more pages. In this case, if a candidate for education browses all pages included in the document of the unit, it is assumed that the unit has been completed.

  In addition, suppose that the side providing the education conducts a test according to the unit in order to confirm the understanding level of the candidate for education. In that case, when the candidate for education attendance obtains a score that satisfies a predetermined standard in the examination according to the unit, the candidate for attendance of education may have completed the attendance of the unit.

  Completion of education attendance means completion of attendance of a predetermined unit (for example, all units) included in the education.

  Moreover, the side which provides education may implement the test corresponding to the predetermined unit (for example, all the units) included in education. In this case, if the candidate for education acquisition obtains a score that satisfies a predetermined standard in the examination, the candidate for education participation may have completed the education.

  The work target according to the present embodiment is assumed to be at least one of a work target system and a work target device configured to include one or more devices. The work target to be determined is a device (or system) to be determined.

  In the following description, a failure handling work, a periodic inspection work, and an installation setting work will be described as examples of work according to the present embodiment. However, this is not intended to limit the work to failure handling work, periodic inspection work, and installation setting work.

  The failure handling work is work for performing failure recovery or the like when a failure occurs in the apparatus (or system). The periodic inspection work is work for inspecting a device (or system) to be worked every predetermined period. The installation setting work is an operation for performing installation, transfer, etc. of an apparatus (or system).

  Further, in the following description, education attendance, failure handling work, periodic inspection work, installation setting work, and the like will be described as examples of work. Further, in the following description, for convenience of explanation, the “device” indicates at least one of a system including one or two or more devices or one device. Further, in the following description, the education corresponding to the combination of the work object to be judged and the work (that is, the first education described above) is referred to as “the education to be judged”.

[Management system]
Hereinafter, the management system 1 will be described in detail.

  FIG. 2 is a block diagram illustrating an example of the overall configuration of the management system 1 according to the present embodiment. The management system 1 includes a management device 100 and a terminal 200. In FIG. 2, one terminal 200 is shown for convenience of explanation. However, this is not intended to limit the management system 1 to including one terminal 200. The management system 1 may be configured to include two or more terminals 200.

  The management device 100 is connected to one or more terminals 200 via the network 300. The network 300 may be the Internet, an intranet, a local network, or the like, and details thereof are not limited.

  The management device 100 is an information processing device (computer) that manages attendance at education. The management apparatus 100 may be a PC (Personal Computer), a workstation, a server, or the like, and the details thereof are not limited as long as the functions described in this document can be realized.

  The terminal 200 is an information processing apparatus (computer) that identifies at least one of a determination target work target and a determination target work based on a user operation. The terminal 200 may be a PC, a smartphone, a tablet terminal, or the like, and the details thereof are not limited as long as the function described in this document can be realized.

[Terminal configuration]
Hereinafter, the configuration of the terminal 200 will be described in detail.

  The terminal 200 includes a communication unit 201, a control unit 202, an input unit 203, and an output unit 204. Of course, the terminal 200 may include hardware and software (not shown).

  The communication unit 201 is connected to the network 300 and communicates with the management apparatus 100. The communication unit 201 is realized using a NIC (Network Interface Card) or the like.

  The control unit 202 controls the entire terminal 200. The control unit 202 controls the communication unit 201, the input unit 203, and the output unit 204. For example, the control unit 202 is realized using a CPU (Central Processing Unit) or the like.

  The input unit 203 receives information based on a user operation. Specifically, the input unit 203 specifies a determination target work target and a determination target work based on a user operation. For example, the input unit 203 is realized using a keyboard, a touch panel, voice input means, and the like. The input unit 203 is not particularly limited as long as it can receive information based on a user operation.

  The output unit 204 outputs information. For example, it is assumed that the communication unit 201 receives information (name, affiliation, etc.) that identifies a candidate for education attendance regarding the work subject to be determined and the education corresponding to the work to be determined from the management apparatus 100. In that case, the output unit 204 may output information received from the management apparatus 100. In that case, the output unit 204 may display information or the like for identifying candidates for education on a display (not shown). In addition, for example, the output unit 204 may cause a printer (not shown) to print information for identifying candidates for education attendance. Further, for example, the output unit 204 may notify a predetermined terminal (not shown) of information or the like for identifying a candidate for attending education via the communication unit 201.

[Configuration of management device]
Next, the configuration of the management apparatus 100 will be described in detail.

  The management apparatus 100 includes a communication unit 101, a control unit 102, an input unit 103, an output unit 104, a storage unit 105, a demand determination unit 106, a candidate candidate selection unit 107, and a attendance management unit 108. Consists of including. Of course, the management apparatus 100 may include hardware and software (not shown).

  The communication unit 101 is connected to the network 300 and communicates with the terminal 200. The communication unit 101 is realized using a NIC or the like.

  The control unit 102 controls the entire management apparatus 100. The control unit 102 controls the communication unit 101, the input unit 103, the output unit 204, the storage unit 205, the demand determination unit 106, the attendance candidate selection unit 107, and the attendance management unit 108. For example, the control unit 102 is realized using a CPU or the like.

  The input unit 103 receives information based on a user operation. Specifically, for example, the input unit 103 is realized using a keyboard, a touch panel, voice input means, and the like. The input unit 103 is not particularly limited as long as it can receive information based on a user operation.

  The output unit 104 outputs information. For example, the output unit 104 may display information or the like for identifying the education candidate on a display (not shown). In addition, for example, the output unit 104 may cause a printer (not shown) to print information for identifying a candidate for education attendance. Further, for example, the output unit 104 may notify information or the like for identifying a candidate for education attendance to a predetermined terminal (not shown) via the communication unit 101.

  The storage unit 105 stores information necessary for operating the management apparatus 100. The storage unit 105 stores a worker database 401, a device information database 402, a workable person database 403, a turnover rate database 404, and a work schedule database 405. Further, the storage unit 105 stores an education database 406, a unit database 407, an attendance record database 408, and an education attendance candidate database 409. The storage unit 105 is realized by a magnetic disk device, an optical disk device, a semiconductor memory, or the like.

  The control unit 102 controls reading processing, writing processing, and search processing of each database stored in the storage unit 105.

  The demand determination unit 106 calculates the number of work required and the number of workable persons according to the combination of the work object to be determined and the work. Then, when the required work number is larger than the workable number, the demand determination unit 106 determines the difference between the work required number and the workable number as the number of persons required to attend education.

  Specifically, the demand determination unit 106 corresponds to the first time point (for example, the current time point), the first required work number (first required work number) and the possible work number (first possible work number). And calculate. Then, when the first required work number is larger than the first workable number, the demand determination unit 106 determines the difference between the first work required number and the first workable number as the required number of attending education. To do. On the other hand, when the first required work number is smaller than the first workable number, the demand determination unit 106 corresponds to the second time point after the first time point (the second work required number). The number of persons) and the number of workable persons (second workable person number) are calculated. Then, the demand determination unit 106 calculates the number of persons required to attend education based on the second required number of work and the second workable number.

  The candidate candidate selection unit 107 can complete the education of the judgment target within the predetermined period based on the required period and the work schedule of the registered worker. Select candidates from registered workers.

  Specifically, the attendance candidate selection unit 107 calculates the number of priority tasks to which a registered worker is assigned to a task having a higher priority than attending education. And the attendance candidate selection part 107 selects a 1st selection candidate based on the work schedule of a registration worker, and the frequency | count of priority work. Then, the attendance candidate selection unit 107 selects an education attendance candidate from the first selection candidates.

  More specifically, the attendance candidate selection unit 107 selects a judgment target person from the registered workers based on the requirements for the judgment target education. Then, the attendance candidate selection unit 107 calculates the number of priority tasks for the determination target person. Then, the candidate for candidate selection unit 107 excludes a determination target person whose priority job count exceeds a predetermined threshold from the first selection candidate.

  Then, when the number of first selection candidates is larger than the number of students who need to attend education, the candidate selection unit 107 sets the first priority for the first selection candidates. And the attendance candidate selection part 107 selects the education attendance candidate for the education attendance required number of persons from a 1st selection candidate based on a 1st priority.

  On the other hand, when the number of first selection candidates is equal to or less than the number of students required for education, the candidate selection unit 107 selects the first selection candidate as the education candidate.

  If the number of candidates for education is smaller than the required number of students for education, the candidate selection unit 107 calculates the difference between the number of candidates for education and the number of persons required for education as a shortage. Then, the attendance candidate selection unit 107 selects a second selection candidate based on the work schedule corresponding to the determination target person and the number of priority work. Then, the attendance candidate selection unit 107 adds the second selection candidates for the calculated shortage as the education attendance candidates.

  In addition, if the number of candidates for education is less than the required number of students for education and if it is possible to complete the education for judgment by changing the schedule of education for the second education, The person selecting unit 107 adds the person to be determined as an education candidate. Here, it is assumed that the second education is an education different from the judgment target education (first education).

  In addition, if the registered worker can meet the requirements for attendance corresponding to the education to be judged within the predetermined period and can complete the education to be judged, the candidate can attend The selection unit 107 adds the registered worker as an education candidate.

  The attendance management unit 108 sets priorities for two or more tasks including education attendance. In the following description, the case where the failure handling work and the periodic inspection work have higher priority than the attendance at education will be described as an example.

  The demand determination unit 106, the candidate candidate selection unit 107, and the attendance management unit 108 may be realized by a computer program. And the memory | storage part 105 may memorize | store the computer program which implement | achieves the demand judgment part 106, the attendance candidate selection part 107, and the attendance management part 108. FIG.

  Next, each database stored in the storage unit 105 will be described in detail.

[Worker database]
First, the worker database 401 will be described in detail. The worker database 401 manages information related to one or more workers. For example, the worker database 401 stores information that associates worker identification information, name, date of birth, and scheduled retirement date. In the following description, a worker registered in the worker database 401 is referred to as a “registered worker”.

  The worker identification information is information for identifying the worker. The name is the name of the worker. The date of birth is the date of birth of the worker. The scheduled retirement date is the date on which the worker is scheduled to retire. For example, when the worker is a regular employee, the scheduled retirement date may be the scheduled retirement date. Further, for example, when the worker is a temporary employee, a contract employee, etc., the scheduled retirement date may be the date when the contract period expires.

  FIG. 3 is a diagram illustrating an example of the worker database 401. The worker database 401 illustrated in FIG. 3 stores information regarding workers of worker identification information “W0001” to “W0006”.

[Device information database]
Next, the device information database 402 will be described in detail. The device information database 402 manages information related to one or more devices. For example, the device information database 402 associates device identification information, device names, periodic inspection intervals, contracted units, contracted unit rate of change, failure occurrence frequency, and the number of workers per day. Store information. For example, the number of workers per day includes the number of workers per day in the failure handling work and the number of workers per day in the periodic inspection work. In the following description, a device registered in the device information database 402 is referred to as a “registered device”.

  The device identification information is information for identifying the type of device. The device name is the name of the device. The device name may be a model number of the device. The periodic inspection interval is a time interval at which the periodic inspection work is performed for an apparatus that requires the periodic inspection work. The number of contracts is the number of devices that have signed a maintenance contract. The maintenance contract is a contract for maintaining the apparatus.

  The contracted unit change rate is a rate at which the contracted unit has changed in a past predetermined period (for example, the past one year). For example, the contract unit change rate may be an average value of the rate at which the contract unit has changed in a predetermined period (for example, the past year). Alternatively, the contract unit change rate may be the maximum value (or the minimum value of the average value) of the ratio of the change in the contract unit within a predetermined period (for example, the past one year). In the following description, when the number of contracts increases, the contract unit change rate is expressed as a positive value. On the other hand, when the number of contracts decreases, the contract unit change rate is expressed as a negative value.

  For example, it is assumed that the rate of change in the number of contracts in the most recent one year is 3.5%. Furthermore, it is assumed that the rate of change in the number of contracts from 2 years ago to 1 year ago is 3.0%. Furthermore, the rate of change in the number of contracts from 3 years ago to 2 years ago is 3.3%. In that case, the rate of change in the number of contracts in the past three years (the average value of the rate of change in the number of contracts) is (3.5 + 3.0 + 3.3) /3=3.3%.

  The failure occurrence frequency is the frequency at which work for failure handling work has occurred with respect to the corresponding device in a past predetermined period (for example, one year). For example, the failure occurrence frequency may be a value obtained by dividing the number of occurrences of failure handling work by the number of contracts. For example, it is assumed that trouble handling work has occurred 50 times in one year for 500 contracted devices. In that case, the failure occurrence frequency is 50 times / 500 units = 10%.

  The number of workers per day in the failure handling work is the number of workers required per day in the failure handling work with respect to the corresponding device in a past predetermined period (for example, one year). For example, the number of workers per day in the failure handling work may be an average value of the number of workers required per day in the failure handling work.

  The number of workers per day in the periodic inspection work is the number of workers required per day in the periodic inspection work for the corresponding device in a predetermined period in the past (for example, one year). For example, the number of workers per day in the periodic inspection work may be an average value of the number of workers required per day in the periodic inspection work.

  FIG. 4 is a diagram illustrating an example of the device information database 402. The device information database 402 illustrated in FIG. 4 stores information on the devices “device A”, “device B”, “device C”, “device D”, and “device E”. Note that the POS (Point Of Sales) register shown in FIG. 4 is an apparatus that manages information at the time of sale and records deposits and withdrawals. The page printer shown in FIG. 4 is an apparatus that prints page by page using an electrophotographic method or the like.

[Workable user database]
Next, the workable person database 403 will be described in detail.

  The workable person database 403 associates and manages a combination of work targets and work and information for identifying a registered worker who can work on the combination. In the following description, the workable person is assumed to be a person who has completed the education regarding the corresponding work, or is a person who has experienced the work.

  For example, the workable person database 403 stores information in which worker identification information, device identification information, and work types are associated with each other.

  It is assumed that the control unit 102 of the management apparatus 100 registers in the attendance record database 408 that the worker has completed taking the unit. In that case, the control unit 102 of the management apparatus 100 associates the worker identification information of the worker, the device corresponding to the unit, and the work corresponding to the unit, and registers them in the workable person database 403. May be.

  FIG. 5 is a diagram illustrating an example of the workable person database 403. The workable person database 403 illustrated in FIG. 5 includes a work type “installation setting” corresponding to the devices of the device identification information “device A”, “device B”, “device C”, “device D”, and “device E”. For the “work”, “periodic inspection work”, and “failure handling work”, the worker identification information of the workable person is stored.

[Job separation rate database]
Next, the turnover rate database 404 will be described in detail. The turnover rate database 404 manages information related to the turnover rate. For example, the turnover rate database 404 stores a ratio of job separation for each worker age (for example, every 10 years) for a predetermined period (for example, one year). For convenience of explanation, it is assumed that the turnover rate database 404 stores a ratio of leaving the job due to a reason that the job is not scheduled to be terminated.

  FIG. 6 is a diagram illustrating an example of the turnover rate database 404. The turnover rate database 404 shown in FIG. 6 stores a turnover rate for each age group in their 20s, 30s, 40s, and 50s.

[Business schedule database]
Next, the work schedule database 405 will be described in detail. The business schedule database 405 manages a business schedule including a schedule for attending education regarding a registered worker. For example, the business schedule database 405 stores information in which worker identification information, business scheduled time, business type, and business content are associated with each other.

  For example, information regarding a work schedule (worker identification information, work, etc.) corresponding to a registered worker by a worker or a person who manages the work of the worker (such as a supervisor of the worker) using the input unit 203 of the terminal 200. (Scheduled time, business type, business content) may be entered. In that case, the terminal 200 transmits information regarding the input work schedule to the management apparatus 100. Then, the control unit 102 of the management apparatus 100 registers information related to the business schedule received via the communication unit 101 in the business schedule database 405.

  FIG. 7 is a diagram illustrating an example of the business schedule database 405. The work schedule database 405 illustrated in FIG. 7 stores worker identification information, start date / time, end date / time, work type, and work content in association with each other. Here, the “start date / time” indicates the scheduled start date / time regarding the type of business and the content of the corresponding business. The “end date and time” indicates the scheduled end date and time regarding the type of business and the content of the corresponding business.

  For example, the second line in FIG. 7 is “April 2, 2018, 09:00” (2018/04/02 09:00) to “April 2, 2018, 18:00” (2018/04 / 02 18:00), it is indicated that the worker of the worker identification information “W0003” is scheduled to attend the education of “K002”. Also, for example, the fourth line in FIG. 7 is “April 3, 2018, 09:00” (2018/04/03 09:00) to “April 3, 2018, 18:00” (2018 / 04/03 18:00), it is indicated that the worker of the worker identification information “W0002” is scheduled to perform the failure handling work on the device C of the customer P.

[Education database]
Next, the education database 406 will be described in detail. The education database 406 stores information related to education. Specifically, the education database 406 manages a combination of work targets and work, information for identifying education, and attendable requirements in association with each other. For example, the education database 406 stores information in which education identification information, device identification information, work type, attendance completion allowable period, attendance requirement period, and attendance requirement are associated with each other.

  Education identification information is information for identifying education.

  The attendance completion allowable period is an allowable period from the start date / time to the end date / time of the education attendance for the corresponding education.

  The attendance required period may be, for example, an average value of periods required for the registration worker to complete attendance of the education. Alternatively, the side providing education may input the required time period for attendance to the management apparatus 100.

  The attendable requirement includes one or more educations that are required to be completed before attending the corresponding education.

  FIG. 8 is a diagram illustrating an example of the education database 406. The education database 406 shown in FIG. 8 stores education identification information, device identification information, work type, attendance completion allowable period, education attendance required period, and attendance requirement in association with each other.

  For example, the fourth line shown in FIG. 8 indicates that the education of the education identification information “K003” is education related to the failure handling work related to the device A. Further, the fourth line shown in FIG. 8 indicates that the education of the education identification information “K003” needs to have completed the education of the education identification information “K002” and “K001”.

[Unit database]
Next, the unit database 407 will be described in detail. The unit database 407 manages information about the unit. For example, the unit database 407 stores information in which educational identification information, unit identification information, a unit name, and a standard learning time are associated with each other.

  The unit identification information is information for identifying a unit. The unit name is the name of the unit. The unit learning standard period is a standard period necessary for the corresponding unit from the start of the course to the completion of the course. For example, the unit learning standard period may be an average value of the time required for the registration worker to complete attendance of the unit. Alternatively, the side providing education may input the unit learning standard period to the management apparatus 100.

  FIG. 9 is a diagram illustrating an example of the unit database 407. The unit database 407 shown in FIG. 9 stores education identification information, unit identification information, a unit name, and a unit learning standard period in association with each other.

  For example, the second line in FIG. 9 indicates that the unit of the unit identification information “T001” is the unit name “Summary of apparatus A” and is included in the education of the education identification information “K001”. Furthermore, the second line of FIG. 9 shows that the standard period required from the start of the unit course to the completion of the course is 2 hours. Further, the second to fourth lines in FIG. 9 indicate that the education of the education identification information “K001” includes the units of the unit identification information “T001”, “T002”, and “T003”.

[Attendance record database]
Next, the attendance record database 408 will be described in detail. The attendance record database 408 manages information regarding the attendance status of the unit regarding the registered worker. For example, the attendance record database 408 stores information in which worker identification information, education identification information, unit identification information, attendance start date / time, attendance stop date / time, and attendance status are associated with each other.

  The attendance start date and time is the date and time when the worker of the corresponding worker identification information starts to attend the unit of the corresponding unit identification information. The attendance stop date and time is the date and time when the worker of the corresponding worker identification information stopped attending the unit of the corresponding unit identification information. Alternatively, the attendance stop date / time is the date / time when the attendance was interrupted or the attendance was completed for the corresponding unit identification information unit.

  The state of attendance includes at least one of “in attendance”, “completed attendance”, and “interruption” regarding the unit of the corresponding unit identification information. When the state of attendance is “suspended”, the attendance stop date / time is the date / time when the worker of the corresponding worker identification information interrupts the attendance of the unit of the corresponding unit identification information. When the attendance status is “completed attendance”, the attendance stop date / time is the date / time when the worker of the corresponding worker identification information has completed taking the unit of the corresponding unit identification information.

  FIG. 10 is a diagram illustrating an example of the attendance record database 408. The attendance record database 408 shown in FIG. 10 stores worker identification information, education identification information, unit identification information, attendance start date / time, attendance stop date / time, and attendance status in association with each other.

  For example, the second line of FIG. 10 shows the unit of the unit identification information “T008” included in the education of the education identification information “K003” by the worker of the worker identification information “W0002” as “April 2, 2018. "10:00 on the day" (2018/04/02 10:00). Furthermore, the second line in FIG. 10 shows the unit of the unit identification information “T008” included in the education of the education identification information “K003” by the worker of the worker identification information “W0002” as “April 2, 2018. 12:00 "(2018/04/02 12:00) indicates that the course has been completed.

  Further, for example, the third line in FIG. 10 shows the unit of the unit identification information “T009” included in the education of the education identification information “K003” by the worker of the worker identification information “W0002”. At 14:00 on March 2 ”(2018/04/02 14:00), it indicates that the course was interrupted.

[Education candidate database]
Next, the education candidate database 409 will be described in detail. The education candidate database 409 stores information related to education candidates. For example, the education attendance candidate database 409 stores worker identification information, device identification information, work type, and attendance completion target deadline in association with each other.

  In the education candidate database 409, the worker identification information is information for identifying a worker who is a candidate for education regarding the work target and work. In the education candidate database 409, the device identification information is information for identifying a work target. In the education candidate database 409, the type of work is information indicating the type of work. The attendance completion target time limit is a time limit for completion of attendance of education regarding the corresponding work object and work.

  FIG. 11 is a diagram illustrating an example of the education attendance candidate database 409. The education attendance candidate database 409 illustrated in FIG. 11 stores worker identification information, device identification information, work types, and attendance completion target deadlines in association with each other.

  For example, the second line of FIG. 11 shows that the worker of the worker identification information “W0003” provides education corresponding to the device identification information “device A” and the work type “periodic inspection work” on April 2018. Indicates that it is desired to complete the course by the day.

  Next, with reference to FIG. 12, the relationship between the work object, education, and unit will be exemplified and described.

  12 is a diagram schematically illustrating information stored in the education database 406 illustrated in FIG. 8 and information stored in the unit database 407 illustrated in FIG.

  The education of the education identification information “K001” is an education for training workers so that the “installation setting work” can be performed on the “apparatus A”. The education of the education identification information “K001” includes units of the unit identification information “T001”, “T002”, and “T003”. No requirement for attendance is set for the education of the education identification information “K001”. That is, there is no education that requires completion of attendance in order to attend the education of the education identification information “K001”.

  The education of the education identification information “K002” is an education for training workers so that “periodic inspection work” can be performed on “device A”. The education of the education identification information “K002” includes units of the unit identification information “T004”, “T005”, “T006”, and “T007”. In order to take the education of the education identification information “K002”, it is necessary that the candidate for the education attendance has completed the education of the education identification information “K001”.

  Next, with reference to FIG. 13, the relationship between the work target, the type of work, and the number of workable persons will be described as an example.

  FIG. 13 is a diagram showing information stored in the device information database 402 shown in FIG. 4 and information stored in the workable person database 403 shown in FIG. 5 using one table.

  The worker of the worker identification information “W0001” can perform “installation setting work”, “periodic inspection work”, and “failure handling work” for “device A”. Further, the worker having the worker identification information “W0001” can perform “installation setting work” regarding “device B”. Further, the worker having the worker identification information “W0001” can perform “installation setting work” and “periodic inspection work” with respect to “device D”.

  In addition, regarding “apparatus A”, workers who can perform “installation setting work” are workers of worker identification information “W0001”, “W0002”, “W0003”, and “W0005”. That is, regarding “apparatus A”, there are four workers who can perform “installation setting work”.

  Next, the operation of the management apparatus 100 will be described in detail.

  FIG. 14 is a flowchart illustrating an example of processing for selecting an education candidate.

  In step S <b> 1, the demand determination unit 106 calculates the number of students who need to attend education. Details of the processing for calculating the number of students who need to take education will be described later with reference to FIG.

  In step S <b> 2, the demand determination unit 106 determines whether or not the number of people who need to attend education is one or more. When the number of students who need to attend education is one or more (Yes branch in step S2), the process proceeds to step S3. On the other hand, when the required number of students for education is 0 (No branch in step 2), the management apparatus 100 ends the process of selecting candidates for education.

  In step S <b> 3, the attendance candidate selecting unit 107 determines whether or not an education attendance candidate corresponding to the combination of the work subject to be judged and the work has already been registered. Specifically, the attendance candidate selecting unit 107 determines whether or not an education attendance candidate corresponding to a combination of the work object to be judged and the work is registered in the education attendance candidate database 409.

  If an education candidate corresponding to the combination of the work object to be determined and the work has already been registered (Yes branch in step S3), the process proceeds to step S4. On the other hand, when an education candidate corresponding to the combination of the work object to be determined and the work is not registered (No branch in step S3), the process proceeds to step S11.

  In step S <b> 4, the attendance candidate selection unit 107 determines an education attendance candidate corresponding to the combination of the determination target work object and the work as the first selection candidate. In other words, the attendance candidate selecting unit 107 sets the worker of the work identification information registered in the education attendance candidate database 409 corresponding to the combination of the work target and the work to be determined as the first selection candidate. decide.

  In step S <b> 5, the attendance candidate selection unit 107 excludes, from the first selection candidates, workers who cannot complete the attendance within a predetermined period based on the work schedule.

  Specifically, the attendance candidate selection unit 107 refers to the education database 406 and specifies education identification information corresponding to the device identification information to be determined and the type of work. Then, the attendance candidate selecting unit 107 specifies the allowable attendance period and the required attendance period corresponding to the specified education identification information. Then, the attendance candidate selection unit 107 refers to the work schedule database 405 regarding the first selection candidate. The candidate candidate selection unit 107 specifies the specified education within the specified allowable attendance period based on the specified required attendance period and the work schedule (work start date and time and end date and time) of the first selection candidate. It is determined whether or not the education corresponding to the identification information can be completed. The attendance candidate selection unit 107 excludes workers who cannot complete the education from the first selection candidate.

  In step S <b> 6, the attendance candidate selecting unit 107 excludes, from the first selection candidates, workers whose priority duties within the predetermined period exceed a predetermined threshold among the first selection candidates. A method by which the worker calculates the number of priority tasks within a predetermined period will be described later.

  In step S <b> 7, the candidate candidate selecting unit 107 determines whether or not the required number of students for education exceeds the number of first selection candidates. When the required number of students for education is equal to or less than the number of first selection candidates (No branch in step S7), the process proceeds to step S8.

  In step S8, the attendance candidate selection unit 107 sets the first priority for the first selection candidate. Specifically, the attendance candidate selection unit 107 sets the first priority order so that the priority is higher as the operator has a lower number of priority tasks within a predetermined period. A method by which the worker calculates the number of priority tasks within a predetermined period will be described later.

  In step S9, the attendance candidate selection unit 107 selects an education attendance candidate from the first selection candidates based on the first priority. Specifically, the attendance candidate selection unit 107 preferentially selects the first selection candidate having the first priority higher as the education candidate. Then, the attendance candidate selection unit 107 selects as many attendance candidates as necessary for attendance. The attendance management unit 108 registers “education attendance” as the kind of work corresponding to the selected candidate for attending education in the work schedule database 405 and, as the contents of the work, the combination of the work target to be determined and the work Register educational identification information corresponding to. Furthermore, the attendance management unit 108 registers the start time and end time corresponding to the registered education identification information in the work schedule database 405. And it changes to step S22 shown in FIG.

  On the other hand, when the number of students who need to attend education exceeds the number of first selection candidates (Yes branch in step S7), the process proceeds to step S10.

  In step S10, the attendance candidate selection unit 107 determines the first selection candidate as an education attendance candidate. And the attendance candidate selection part 107 adds an education attendance candidate from a registration worker based on a predetermined condition (step S11). Details of the process for selecting a candidate for attending education will be described later with reference to FIGS. 17, 18, and 19.

  FIG. 15 is a flowchart illustrating an example of processing for outputting a selection result of candidates for education attendance.

  In step S <b> 21, the candidate selection unit 107 determines whether or not the number of candidates for education required for the number of students required for education has been selected. When the number of education candidates for the required number of education participants has not been selected (No branch in step S21), the control unit 102 selects the required number of education candidates for the required number of education participants via the output unit 104. The fact that it was not possible is output (step S23). On the other hand, when education candidate candidates corresponding to the number of students required for education are selected (Yes branch of step S21), the process proceeds to step S22.

  In step S <b> 22, the control unit 102 outputs, through the output unit 104, that education candidate candidates for the required number of students for education have been selected.

  Next, the process for calculating the required number of students for education will be described in detail.

  FIG. 16 is a flowchart illustrating an example of processing for calculating the number of students who need to attend education.

  In step A <b> 101, the demand determination unit 106 calculates the first required work number at the first time point with respect to the combination of the determination target work target and the work.

  Specifically, the demand determination unit 106 sets the number of workers required per day at the first time point as the first required work number for the combination of the work target and the work to be determined. calculate. For example, the demand determination unit 106 may calculate an average value of the number of workers required per day at the first time point as the first required work number. More specifically, the demand determination unit 106 refers to the device information database 402 and specifies the required number of people per day corresponding to the combination of the work target and the work to be determined at the first time point.

  For example, it is assumed that the device identification information of the work target to be determined is “device A”. Further, it is assumed that the type of work to be determined is “failure handling work”. Then, it is assumed that the demand determination unit 106 refers to the device information database 402 shown in FIG. In this case, the demand determination unit 106 calculates the first required work number as two at the first time point regarding the combination of the work target and the work to be determined.

  In step A <b> 102, the demand determination unit 106 calculates the first workable number of persons at the first time point regarding the combination of the work object to be determined and the work.

  Specifically, the demand determination unit 106 calculates the number of workable persons at the first time point as the workable number of persons regarding the combination of the work object to be determined and the work. More specifically, the demand determination unit 106 refers to the workable person database 403, and determines the number of workable persons at the first time point corresponding to the combination of the work object and the work to be determined. Calculate as

  For example, it is assumed that the device identification information of the work target to be determined is “device A”. Further, it is assumed that the type of work to be determined is “failure handling work”. Then, it is assumed that the demand determination unit 106 refers to the workable person database 403 shown in FIG. In this case, the workable person is one worker with the work identification information “W0001”. Therefore, the demand determination unit 106 calculates the number of workable persons as one person at the first time point regarding the combination of the work object to be determined and the work.

  In step A <b> 103, the demand determination unit 106 determines whether or not the first required work number exceeds the first possible work number. When the first work required number of persons exceeds the first workable number of persons (Yes branch of step A103), the process proceeds to step A104.

  In step A <b> 104, the demand determination unit 106 calculates the difference between the first work required number and the first workable number as the required number of students attending education. And it changes to step S2 shown in FIG.

  For example, it is assumed that the device identification information of the work target to be determined is “device A”. Further, it is assumed that the type of work to be determined is “failure handling work”. In this case, as described above, the first work required number is two. Further, as described above, the first workable number is one. Therefore, the demand determination unit 106 calculates the number of students who have taken education as one person.

  On the other hand, when the first work required number is less than or equal to the first workable number (No branch of step A103), the process proceeds to step A105.

  In step A <b> 105, the demand determination unit 106 determines a time point after the first time point as the second time point. In the following description, one year after the first time point is exemplified and described as the second time point.

  In step A106, the demand determination unit 106 determines whether or not the second time point is within a predetermined processing target period. The processing target period may be set in advance for each work target apparatus. Alternatively, the processing target period may be a period until the maintenance contract of the work target device ends.

  When the second time point is not within the predetermined processing target period (No branch in step A106), the demand determination unit 106 determines that the number of people who need to attend education is zero (step A107). And it changes to step S2 shown in FIG. On the other hand, when the second time point is within the predetermined processing target period (Yes branch of step A106), the process proceeds to step A108.

  In step A <b> 108, the demand determination unit 106 calculates the second required work number at the second time point with respect to the combination of the determination target work target and the work.

  Specifically, the demand determination unit 106 refers to the device information database 402 and identifies the contract unit change rate corresponding to the determination target work target. Here, for convenience of explanation, it is assumed that the contract unit change rate is a rate of change of the contract unit in the period from the first time point to the second time point. In this case, the demand determination unit 106 calculates the product of the first required work number and the specified contract number change rate. Then, the demand determination unit 106 calculates the sum of the first required work number and the calculated product as the second required work number at the second time point. As described above, the number of contracts is the number of devices that have signed a maintenance contract. Therefore, for convenience of explanation, it is assumed that the contract unit change rate is a rate at which the number of devices that have concluded maintenance contracts has changed during the period from the first time point to the second time point. The same applies to the following description.

  For example, it is assumed that the work target to be determined is “device C”. Further, it is assumed that the work to be determined is “failure handling work”. In this case, the demand determination unit 106 refers to the device information database 402 and specifies that the contract unit change rate corresponding to “device C” is 10%. Further, the demand determination unit 106 refers to the device information database 402 and specifies that the required number of first workers is three regarding “failure handling work” of “device C”. In this case, the demand determination unit 106 calculates 3 × 1.1 = 3.3 people as the second required work number at the second time point.

  In step A <b> 109, the demand determination unit 106 calculates the second workable number of people at the second time point with respect to the combination of the work object to be determined and the work.

  Specifically, the demand determination unit 106 refers to the worker database 401, and specifies the date of birth of the worker who can work and the scheduled date of retirement corresponding to the combination of the work target and the work to be determined. . Then, the demand determining unit 106 refers to the turnover rate database 404 and specifies the turnover rate corresponding to the age of the person who can work on the specified date of birth. Here, for convenience of explanation, it is assumed that the turnover rate is the ratio of workers who leave the job in the period from the first time point to the second time point. Further, as described above, the turnover rate database 404 stores the ratio of turnover due to reasons that are not scheduled to retire.

  The demand determination unit 106 calculates the product of the specified turnover rate and the number of workers who can work corresponding to the age of the turnover rate. Furthermore, the demand determination unit 106 calculates the number of workers who are scheduled to retire by the second time point. Then, the demand determination unit 106 calculates the number of persons obtained by subtracting the number of workable persons who are scheduled to retire by the second time point from the first workable number of persons. Then, the demand determination unit 106 estimates the number of people who leave the job by the second time point based on the specified turnover rate and the first workable number of people. Then, the demand determination unit 106 determines the number of workers who are scheduled to retire by the second time point and the number of people who leave the job by the reason different from the predetermined retirement reason by the second time point. The number of people subtracted from the first workable number is calculated as the second workable number.

  For example, it is assumed that the work target to be determined is “device C”. Further, it is assumed that the work to be determined is “failure handling work”. The first time point is assumed to be April 2, 2018. The second time point is assumed to be April 2, 2019. In this case, the demand determination unit 106 refers to the workable person database 403 and assigns the workers having the worker identification information “W0002”, “W0003”, and “W0005” to the “failure handling work” of the “device C”. Identified as a workable person. That is, the demand determination unit 106 specifies that the first workable number is three.

  Then, the demand determination unit 106 extracts the scheduled retirement date for the workers with the worker identification information “W0002”, “W0003”, and “W0005”. Then, the demand determination unit 106 determines that the workers having the worker identification information “W0002”, “W0003”, and “W0005” are scheduled to be enrolled at the second time point (ie, April 2, 2019). To do.

  Here, the demand determination unit 106 refers to the worker database 401 and specifies that the workers having the worker identification information “W0002” and “W0003” are in their 20s based on the date of birth. Similarly, the demand determination unit 106 refers to the worker database 401 and specifies that the worker of the worker identification information “W0005” is in his fifties based on the date of birth. Then, the demand determination unit 106 refers to the turnover rate database 404 and specifies that the turnover rate in the 20s is 10% and the turnover rate in the 50s is 3%. The demand determining unit 106 is (first workable number of people— (20s workable person × 20s turnover rate + 50s workable person × 50s turnover rate)) = 3− (2 × 0.1 + 1) × 0.03) = 2.77 people are calculated as the second workable number of people at the second time point.

  In step A <b> 110, the demand determination unit 106 determines whether the second required work number exceeds the second workable number. If the second work required number exceeds the second workable number (Yes in step A110), the demand determination unit 106 determines whether the second work required number and the second workable number The difference is calculated as the number of people who need to attend education (step A111). And it changes to step S2 shown in FIG.

  For example, it is assumed that the demand determination unit 106 calculates the second work required number of people as 3.3 people. Further, it is assumed that the demand determination unit 106 calculates the second workable number of people as 2.77 people. In this case, the demand determination unit 106 calculates (second required work number−second workable number) = 3.3.2.77 = 0.53 as the required number of students attending education. Here, it is assumed that the demand determination unit 106 calculates the minimum natural number that satisfies the calculated required number of education as the required number of students for education. That is, the demand determination unit 106 calculates one person as the number of students who need to attend education.

  On the other hand, when the second work required number does not exceed the second workable number (No branch in step A110), the demand determination unit 106 sets a new time point after the current second time point to a new time point. It determines as a 2nd time (step A112). Then, the process returns to step A106 and the process is continued.

  Next, a method for calculating the number of priority tasks within a predetermined period will be described in detail.

  With respect to one work target that can be worked by one worker, the number of priority tasks in a predetermined period is the predicted value of the number of work occurrences related to the work target within the period, It is a value divided by the number of workable persons of the work target. Therefore, regarding two or more work targets that one worker can work on, the number of priority tasks within a predetermined period is the sum of the number of priority tasks for each work target within the period.

  The predicted value of the number of work occurrences related to the work target in a predetermined period may be, for example, the number of times the work has occurred with respect to the work target in the same period in the past.

  In the following description, failure handling work and periodic inspection work are described as being priority work. However, this is not intended to limit priority work to failure handling work and periodic inspection work.

  Regarding failure handling work, the priority work count for one work target is the predicted value of the number of occurrences of fault handling work for the work target within the period, and the failure handling work for the work target at the same base as the worker. Divided by the number of people who can work. Therefore, for two or more work targets that can be worked by one worker, the priority work frequency of failure handling work within a predetermined period is the number of priority work of fault handling work for each work target within the period. Is the sum of

  In addition, regarding the periodic inspection work, the priority work frequency for one work object is the estimated value of the number of occurrences of the periodic inspection work for the work object within the period, and the predicted value for the work object at the same base as the worker is This is the value divided by the number of people who can perform inspection work. Therefore, for two or more work targets that can be worked by one worker, the number of priority work for periodic inspection work within a predetermined period is the number of priority work for periodic inspection work for each work target within the period. Is the sum of

  For example, the number of priority tasks corresponding to one worker in a predetermined period is the number of priority tasks corresponding to the worker within the predetermined period, the number of priority tasks for failure handling work, and the number of priority tasks for periodic inspection work. It is sum.

  In the following, a method for calculating the number of priority tasks for failure handling work will be described in detail. In the following description, the worker having the worker identification information “W0002” will be described as an example. Further, in the following description, for convenience of explanation, it is assumed that each database stored in the storage unit 105 stores information corresponding to workers at the same base.

  The candidate candidate selecting unit 107 refers to the workable person database 403, and regarding the failure handling work, the work of the worker identification information “W0002” is workable. Is specified. Then, the candidate candidate selecting unit 107 refers to the device information database 402, and regarding “device C” and “device E”, the failure handling work is performed within a predetermined period based on the failure occurrence frequency and the number of contracts. Calculate the predicted number of occurrences.

  For example, it is assumed that the attendance completion allowable period corresponding to the judgment target education is 20 days. In that case, the attendance candidate selection unit 107 calculates the predicted value of the number of occurrences of failure handling work related to “device C” as the number of contracts 1500 units × 10% failure occurrence frequency per year × (permitted completion period 20 days / 365 Day) = 8.22 times.

  Further, the candidate candidate selecting unit 107 refers to the workable person database 403 and specifies that the number of workable persons (first workable number) of the failure handling work corresponding to “device C” is three. .

  Then, the candidate candidate selection unit 107 determines that the worker with the worker identification information “W0002” sets the priority work frequency of the failure handling work for “device C” to 8.22 times / 3 persons = 2.74 times. calculate.

  In addition, the candidate candidate selecting unit 107 sets the predicted value of the number of occurrences of failure handling work related to “device E” as the number of contracted units 400 × 30% failure occurrence frequency per year × (permission completion allowable period 20 days / 365 days). ) = 6.57 times.

  Further, the candidate candidate selecting unit 107 refers to the workable person database 403 and specifies that the workable number of persons (first workable number) corresponding to “device E” is two.

  Then, the candidate candidate selecting unit 107 determines that the worker with the worker identification information “W0002” sets the priority task number of the failure handling work for “device E” to 6.57 times / 2 persons = 3.29 times. calculate.

  Then, the candidate selection unit 107 determines that the worker with the worker identification information “W0002” sets the priority work frequency of the failure handling work in one year for “device C” and “device E” to 2.74 + 3. It is calculated that 29 = 6.03 times.

  Next, regarding the periodic inspection work, a method for calculating the number of priority tasks will be specifically described. In the following description, the worker having the worker identification information “W0002” will be described as an example.

  The candidate candidate selection unit 107 refers to the workable person database 403, and regarding the periodic inspection work, the work object that can be worked by the worker having the worker identification information “W0002” is “device A” and “device E”. Is specified. Then, the candidate candidate selection unit 107 refers to the device information database 402, and regarding “device A” and “device E”, the periodic inspection work is performed within a predetermined period based on the periodic inspection interval and the number of contracts. Calculate the predicted number of occurrences.

  For example, as described above, it is assumed that the attendance completion allowable period corresponding to the education to be judged is 20 days. In that case, the attendance candidate selection unit 107 calculates the predicted value of the number of occurrences of the periodic inspection work related to “device A” as the number of contracts 1500 units × the number of periodic inspection work once a year × (the allowable period of completion of attendance 20 days). / 365 days) = 82.19 times.

  Further, the candidate candidate selection unit 107 refers to the workable person database 403 and specifies that the workable number of persons (first workable number) of the periodic inspection work corresponding to “device A” is 3 persons. .

  Then, the candidate candidate selecting unit 107 determines that the worker with the worker identification information “W0002” sets the priority work number of the periodic inspection work regarding “device A” as 82.19 times / 3 persons = 27.40 times. calculate.

  In addition, the candidate candidate selection unit 107 sets the predicted value of the number of occurrences of periodic inspection work related to “device E” to the number of contracted units 400 × 2 times of periodic inspection work for one year × (permitted completion period of 20 days / 365 days) = 43.84 times.

  Further, the candidate candidate selecting unit 107 refers to the workable person database 403 and specifies that the number of workable persons (first workable person number) for the periodic inspection work corresponding to “device E” is four. .

  Then, the candidate selection unit 107 determines that the worker with the worker identification information “W0002” sets the priority work number of the periodic inspection work regarding “device E” to 43.84 times / 4 persons = 19.66 times. calculate.

  Then, the candidate candidate selecting unit 107 determines that the worker with the worker identification information “W0002” sets the priority number of regular inspection work in one year for “apparatus A” and “apparatus E” to 27.40 + 10. It is calculated that 96 = 38.36 times.

  Then, the candidate candidate selecting unit 107 calculates the number of priority tasks for one year corresponding to the worker with the worker identification information “W0002” as 6.03 + 38.36 = 44.39 times.

  Next, the process for adding candidates for education will be described in detail.

  FIG. 17 is a flowchart illustrating an example of a first process for adding an education candidate.

  Here, it is assumed that the attendance candidate selection unit 107 has determined the first selection candidate as an education attendance candidate (step S10 shown in FIG. 14). In that case, the attendance candidate selection unit 107 selects, as the second selection candidate, a person who satisfies the attendable requirements and is different from the education attendance candidate among the registered workers (step B101).

  For example, it is assumed that the work target to be determined is “apparatus A”. Further, it is assumed that the work to be determined is “failure handling work”. It is assumed that the education to be determined is the education of the education identification information “K003”. In that case, the attendance candidate selection unit 107 refers to the education database 406 and identifies the education of the education identification information “K002” and “K001” as the attendance requirements corresponding to the education of the education identification information “K003”. . Then, the attendance candidate selection unit 107 refers to the attendance record database 408 and identifies an operator who satisfies the attendance requirement corresponding to the education of the education identification information “K003”. As a result, the attendance candidate selection unit 107 determines that the worker of the worker identification information “W0002” satisfies the attendable requirement. Then, the candidate candidate selecting unit 107 refers to the workable person database 403 and determines whether or not the worker of the worker identification information “W0002” is a workable person of “failure handling work”. Here, the worker of the worker identification information “W0002” is not a worker who can perform “failure handling work”. Furthermore, it is assumed that the worker with the worker identification information “W0002” is not the first selection candidate. In that case, the attendance candidate selection unit 107 selects the worker having the worker identification information “W0002” as the second selection candidate.

  In step B102, the candidate selection unit 107 selects a second selection candidate from the second selection candidates who cannot complete the education to be judged within a predetermined period based on the work schedule. Exclude from Since the process for identifying the person who cannot complete the education to be judged within a predetermined period based on the work schedule is the same as the process in step S5, the details are omitted.

  In step B <b> 103, the attendance candidate selecting unit 107 excludes, from the second selection candidates, those who have the number of priority tasks exceeding a predetermined threshold within a predetermined period from the second selection candidates. The method by which the worker calculates the number of prioritized tasks within a predetermined period is as described above, and details thereof are omitted.

  In step B104, the attendance candidate selection unit 107 sets the second priority for the second selection candidate. Specifically, the attendance candidate selection unit 107 sets the second priority so that the second selection candidate with a lower number of priority tasks within a predetermined period has a higher priority. The method by which the worker calculates the number of prioritized tasks within a predetermined period is as described above, and details thereof are omitted.

  In step B105, the attendance candidate selection unit 107 selects and adds an education attendance candidate from the second selection candidates based on the second priority. Specifically, the attendance candidate selection unit 107 preferentially selects the second selection candidate having the second highest priority and adds it as an education attendance candidate. The attendance management unit 108 registers “education attendance” as the kind of work corresponding to the selected candidate for attending education in the work schedule database 405 and, as the contents of the work, the combination of the work target to be determined and the work Register educational identification information corresponding to. Furthermore, the attendance management unit 108 registers the start time and end time corresponding to the registered education identification information in the work schedule database 405.

  In step B106, the candidate selection unit 107 determines whether or not the number of education candidates for the required number of students has been selected. When education candidate candidates corresponding to the required number of students are selected (Yes branch of step B106), the process proceeds to step S22 shown in FIG. On the other hand, when the number of education attendance candidates for the required number of attendance for education is not selected (No branch of Step B106), the process proceeds to Step B201 shown in FIG.

  FIG. 18 is a flowchart illustrating an example of a second process for adding an education candidate.

  In step B201, the attendance candidate selecting unit 107 selects, as a third selection candidate, a registered worker who satisfies the attendable requirements and is different from the education candidate.

  In step B202, the attendance candidate selection unit 107 changes the education attendance schedule that does not correspond to the combination of the work object to be determined and the work among the third selection candidates, thereby determining the education to be determined. Those who can complete the course within this period are selected as fourth selection candidates.

  In step B203, the attendance candidate selecting unit 107 sets a third priority for the fourth selection candidate. Specifically, the attendance candidate selection unit 107 sets the third priority order so that the priority is higher for the worker who has the lower number of priority tasks within the predetermined period among the fourth selection candidates. Set. Since the method for calculating the number of priority tasks within a predetermined period is as described above, details are omitted.

  In step B204, the attendance candidate selection unit 107 selects and adds an education attendance candidate from the fourth selection candidates based on the third priority. Specifically, the attendance candidate selection unit 107 preferentially selects the fourth selection candidate having the third highest priority, and adds it as an education attendance candidate.

  The attendance management unit 108 registers “education attendance” as the kind of work corresponding to the selected candidate for attending education in the work schedule database 405 and, as the contents of the work, the combination of the work target to be determined and the work Register educational identification information corresponding to. Furthermore, the attendance management unit 108 registers the start time and end time corresponding to the registered education identification information in the work schedule database 405.

  Further, the attendance management unit 108 deletes the information related to the changed attendance schedule from the “education attendance” corresponding to the selected attendance candidate for education from the work schedule database 405 or changes the start date and end date and time. Here, when the attendance management unit 108 changes the start date and the end date and time of the “education attendance” corresponding to the selected attendance candidate for education, It goes without saying that the start date and time and end date and time of “education attendance” are changed.

  In step B205, the candidate selection unit 107 determines whether or not the number of candidates for education required for the number of students required for education has been selected. When education candidate candidates corresponding to the required number of students are selected (Yes branch of step B205), the process proceeds to step S22 shown in FIG. On the other hand, when the number of education attendance candidates for the required number of attendance for education is not selected (No branch of Step B205), the process proceeds to Step B301 shown in FIG.

  FIG. 19 is a flowchart illustrating an example of a third process for adding an education candidate.

  In step B <b> 301, the attendance candidate selection unit 107 selects, as a fifth selection candidate, a registered worker who does not satisfy the attendable requirements and is different from the education candidate.

  In step B302, the candidate candidate selection unit 107 selects, from among the fifth selection candidates, those who can complete the basic education and the completion of the judgment target education within a predetermined period. As a candidate for selection. Here, the judgment target education is education corresponding to a combination of the judgment target work target and the work. Further, the basic education is one or more educations that are designated as requirements for attendance regarding education to be judged.

  Specifically, the attendance candidate selection unit 107 refers to the education database 406 and identifies education identification information corresponding to the device identification information to be determined and the type of work, and the attendable requirements. Then, the attendance candidate selecting unit 107 specifies the allowable attendance period and the required attendance period corresponding to the specified education identification information.

  Furthermore, the attendance candidate selection unit 107 refers to the attendance record database 408 regarding the fifth selection candidate. The attendance candidate selection unit 107 specifies the necessary basic education for the fifth selection candidate based on the unit attendance state and the specified attendance requirements. Then, the attendance candidate selection unit 107 refers to the education database 406 and specifies the attendance completion allowable period and the attendance required period for the necessary basic education corresponding to the fifth selection candidate. In addition, the candidate selection unit 107, based on the necessary basic education, based on the permitted completion period, the required period, and the work schedule of the fifth selection candidate (work start date and time) Determine whether the course can be completed.

  Furthermore, the candidate candidate selection unit 107 completes the learning based on the allowable period for completion of the attendance, the required period of attendance, and the work schedule of the fifth selection candidate (the start date and time and the end date and time) for the target education. Determine if you can. The candidate selection unit 107 selects, from among the fifth selection candidates, those who can complete the basic education and the completion of the judgment target education within a predetermined period as the sixth selection candidate. Select as a candidate.

  In step B303, the attendance candidate selection unit 107 sets the fourth priority for the sixth selection candidate. Specifically, the attendance candidate selection unit 107 sets the fourth priority order so that, among the sixth selection candidates, the worker with the lower number of priority tasks within a predetermined period has a higher priority. Set. Since the method for calculating the number of priority tasks within a predetermined period is as described above, details are omitted.

  In step B304, the attendance candidate selection unit 107 selects and adds an education attendance candidate from the sixth selection candidates based on the fourth priority order. Specifically, the attendance candidate selection unit 107 preferentially selects the sixth selection candidate having a higher fourth priority, and adds it as an education attendance candidate.

  The attendance management unit 108 registers “education attendance” as the kind of work corresponding to the selected candidate for attending education in the work schedule database 405, and also includes education identification information of necessary basic education as contents of the work, Register education identification information corresponding to the education to be judged. Further, the attendance management unit 108 registers the start time and the end time in the work schedule database 405 regarding the necessary basic education and the education to be judged. And it changes to step S21 shown in FIG.

  As described above, the management apparatus 100 according to the present embodiment can complete the education for the judgment target based on the required time for education and the work schedule of the worker, and can provide education for the required number of students. Select candidate candidates. Therefore, as a first effect, the management device 100 according to the present embodiment contributes to appropriately training workers according to demand. In addition, as a second effect, the management apparatus 100 according to the present embodiment contributes to the completion of the education for the worker receiving the education and the avoidance of receiving the unnecessary education. To do.

  In addition, the management apparatus 100 according to the present embodiment calculates (estimates) the number of times (priority task frequency) that is assigned in the future to tasks that have a higher priority than attending education. Then, the management apparatus 100 according to the present embodiment determines whether or not the worker can complete the education to be determined in consideration of the number of priority tasks. That is, the management apparatus 100 according to the present embodiment determines whether or not the worker can complete the education to be judged in consideration of the current work schedule and the future work schedule. to decide. Therefore, as a third effect, the management apparatus 100 according to the present embodiment contributes to preventing the worker who receives the education from interrupting the education attendance.

  In addition, the management apparatus 100 according to the present embodiment calculates the number of work required and the number of workable persons at a predetermined time, and calculates the number of work required and the number of workable persons at a time after the predetermined time. When the management apparatus 100 according to the present embodiment predicts that the required work number exceeds the workable number at a time point after the predetermined time point, the management apparatus 100 selects an education candidate. Therefore, as a fourth effect, the management apparatus 100 according to the present embodiment contributes to educating workers in consideration of future demand.

  Further, even when there is a shortage of candidates for education attendance, the management apparatus 100 according to the present embodiment changes the education attendance schedule different from the education to be judged, so that the judgment target can be determined within a predetermined period. Add (select) candidates who can complete the training as candidates for training. Therefore, as a fifth effect, the management apparatus 100 according to the present embodiment adds an appropriate candidate for education attendance after flexibly considering a schedule change even when the number of candidates for education attendance is insufficient ( Selection).

  Further, even when the worker does not satisfy the requirements for the education to be determined, the management apparatus 100 according to the present embodiment can determine the education to be determined and the basic education for the education within a predetermined period. Those who can complete the course are added (selected) as candidates for education. Therefore, as a sixth effect, the management apparatus 100 according to the present embodiment cultivates workers with an appropriate number of workers, even when there is a shortage of training candidates. To contribute.

  Next, the hardware of the management apparatus 100 according to the first embodiment will be described.

  FIG. 20 is a block diagram illustrating an example of hardware of the management apparatus 100 according to the first embodiment. The management apparatus 100 can be configured by a computer and has the configuration illustrated in FIG. For example, the management apparatus 100 includes a CPU 11, a memory 12, an input / output interface 13, a communication interface NIC 14, and the like that are connected to each other via an internal bus.

  Note that the configuration illustrated in FIG. 20 is not intended to limit the hardware configuration of the management apparatus 100. The management device 100 may include hardware (not shown). Alternatively, the number of CPUs and the like included in the management apparatus 100 is not limited to the example illustrated in FIG. 20. For example, a plurality of CPUs may be included in the management apparatus 100.

  The memory 12 is a magnetic disk device, an optical disk device, a semiconductor memory, or the like.

  The input / output interface 13 is an interface for a display or an input device. The input device is a keyboard, a touch panel, a microphone, or the like.

  The function of the management apparatus 100 is realized by the CPU 11 executing a program stored in the memory 12. Alternatively, all or part of the functions of the management apparatus 100 may be realized (implemented in hardware) by hardware such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The program can be downloaded via a network or updated using a storage medium storing the program. Furthermore, the function of the management apparatus 100 may be realized by a semiconductor chip. In other words, the function of the management apparatus 100 only needs to be realized by executing software in some kind of hardware.

  Note that the basic hardware configuration of the terminal 200 can be the same as that of the management apparatus 100, and therefore, detailed description thereof is omitted.

  In the plurality of flowcharts used in the above description, a plurality of steps (processes) are described in order, but the execution order of the steps executed in each embodiment is not limited to the description order. In each embodiment, the order of the illustrated steps can be changed within a range that does not hinder the contents, for example, the processes are executed in parallel. Moreover, each above-mentioned embodiment can be combined in the range in which the content does not conflict.

  Moreover, you may comprise one database combining 2 or more databases among the databases which the memory | storage part 105 stores. For example, the database may be configured so that information stored in two or more databases among the databases stored in the storage unit 105 is included in one table (the same table).

  Moreover, in the above, the form which the management apparatus 100 is equipped with a database was demonstrated. However, this is not intended to limit the management apparatus 100 to a form including a database. An information processing apparatus (computer) (not shown) different from the management apparatus 100 may include the database described above. In this case, for example, the management apparatus 100 may access the information processing apparatus that stores the database via the network 300.

  In the above description, a mode has been described in which the terminal 200 receives an operation for specifying at least one of a determination target work target and a determination target work. However, instead of the terminal 200, the management apparatus 100 may accept an operation for specifying at least one of a determination target work target and a determination target work.

  In the above description, the management apparatus 100 sets priorities so that the lower the number of times that the management device 100 is assigned to the priority work within a predetermined period, the higher the priority is. , I explained the form of preferentially selecting as a candidate for education. However, this is not intended to limit the method for selecting candidates for education. For example, the management apparatus 100 may set the priority order so that the higher the number of times assigned to the priority work within a predetermined period, the higher the priority order. Then, the management apparatus 100 may preferentially select a selection candidate with a lower priority as an education attendance candidate.

  In addition, the management apparatus 100 sets priorities so that the higher the number of times assigned to the priority work within a predetermined period, the higher the priority, and the selection candidates with higher priorities are given priority. The candidate for education may be selected by excluding from the candidate for education.

  A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.

  (Additional remark 1) It is as the management apparatus which concerns on a said 1st viewpoint.

  (Additional remark 2) It is further provided with the attendance management part which sets priority with respect to two or more duties including attendance at an education, and the attendance candidate selection part is registered in the above-mentioned work with a higher priority than the attendance at the education. Calculate the number of priority tasks assigned to the worker, select a first selection candidate based on the schedule of the registered worker and the number of priority tasks, from the first selection candidate, The management apparatus according to attachment 1, wherein the candidate for attending education is selected.

  (Additional remark 3) The said memory | storage part matches and manages the combination of work object and work, the information which identifies education, a required period of attendance, and attendance requirements, The said candidate candidate selection part is the said A candidate to be judged is selected from the registered workers based on the requirements for attendance of the first education, the required duration of the attendance, the work schedule, and the number of prioritized work, and the candidate for attendance of education receives the education When the number of attendees is less than the required number of attendees, the judgment subject completes the attendance of the first education by changing the schedule for attending the education relating to the second education, which is different from the first education. The management apparatus according to appendix 2, wherein the determination target person is added as the education candidate.

  (Additional remark 4) The said attendance candidate selection part is based on the said attendance required period, the said work schedule, and the said priority work frequency | count, and the said registration worker makes the said 1st education within the said predetermined period. In addition, the registration worker is added as the candidate for attending the education when the attendance requirement corresponding to the above can be satisfied and the first education can be completed. The management device described.

  (Supplementary Note 5) When the number of first selection candidates is larger than the number of students who need to attend education, the candidate selection unit sets a first priority for the first selection candidates. Based on the first priority order, the number of education attendance candidates corresponding to the required number of education attendances is selected from the first selection candidates, and the number of the first selection candidate attends the education attendance. The management device according to any one of appendices 2 to 4, wherein the first selection candidate is selected as the education candidate when the number is less than the required number.

  (Supplementary Note 6) The demand determination unit calculates a first work required number and a first workable number corresponding to the first time point, and the first work required number is the first work available. When the number is larger than the number of persons, the difference between the first work required number and the first workable number is determined as the number of persons required to attend the education, and the first work required number is larger than the first workable number. If the number is small, the second work required number and the second workable number corresponding to the second time point after the first time point are calculated, and the second work required number and the second work number are calculated. The management apparatus according to claim 1, wherein the number of persons required to attend the education is calculated based on a workable number of persons.

  (Additional remark 7) It is as the management system concerning the said 2nd viewpoint.

  (Additional remark 8) It is as the management method which concerns on the said 3rd viewpoint.

  (Additional remark 9) It is as the program concerning the said 4th viewpoint.

  The disclosure of the above patent document is incorporated herein by reference. Within the scope of the entire disclosure (including claims) of the present invention, the embodiment can be changed and adjusted based on the basic technical concept. Also, various combinations or selections (partial) of various disclosed elements (including each element of each claim, each element of each embodiment, each element of each drawing, etc.) within the scope of the entire disclosure of the present invention. Including deletion). That is, the present invention of course includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the technical idea. In particular, with respect to the numerical ranges described in this document, any numerical value or small range included in the range should be construed as being specifically described even if there is no specific description. In the present invention, when an algorithm, software, a flowchart or an automated process step is shown, it is obvious that the computer is used, and it is obvious that the computer is provided with a processor and a memory or a storage device. is there. Therefore, it is understood that these elements are naturally described in the present application even when the description is omitted.

1 management system 11 CPU
12 Memory 13 Input / output interface 14 NIC
100, 1000 Management device 101, 201 Communication unit 102, 202 Control unit 103, 203 Input unit 104, 204 Output unit 105, 1001 Storage unit 106, 1002 Demand judgment unit 107, 1003 Participant candidate selection unit 108 Course management unit 200 Terminal 300 network 401 worker database 402 device information database 403 workable person database 404 turnover rate database 405 work schedule database 406 education database 407 unit database 408 attendance record database 409 education candidate database

Claims (9)

Managing a combination of work target and work and information for identifying a registered worker who can perform work related to the combination, and managing a work schedule including a schedule of attending education for the registered worker, Furthermore, the storage unit that manages the combination, the information for identifying education, and the required duration of attendance,
According to the combination of the work target and the work to be determined, the required work number and the workable number of persons are calculated, and when the required work number is larger than the workable number of persons, The demand determination unit that determines the difference as the number of people who need to attend education,
The required number of participants in the education, who can complete the first education corresponding to the combination of the work object to be judged and the work within a predetermined period based on the required duration and the work schedule A candidate candidate selection unit that selects candidate candidates for education from the registered workers,
A management device comprising: The course management department further sets priorities for two or more tasks including attending education,
The attendance candidate selection unit calculates a priority task number to which the registered worker is assigned to a task having a higher priority than the training attendance, and based on the task schedule of the registered worker and the priority task number The management apparatus according to claim 1, wherein a first selection candidate is selected, and the education candidate is selected from the first selection candidate. The storage unit manages a combination of a work target and a work, information for identifying education, a required duration of attendance, and attendable requirements in association with each other,
The candidate selection section is
Based on the requirement for attendance of the first education, the required duration of the attendance, the work schedule, and the number of times of priority work, a person to be judged is selected from the registered workers,
When the number of candidates for education is less than the required number of students for education, and the determination target person changes the schedule of attending education for a second education different from the first education, the first The management apparatus according to claim 2, wherein when it is possible to complete the training of one, the determination target person is added as the candidate for attending the education. The candidate selection section is
The registered worker can satisfy the attendance requirement corresponding to the first education within the predetermined period based on the required duration, the work schedule, and the number of prioritized work. The management apparatus according to claim 3, wherein when the first education can be completed, the registered worker is added as the education candidate. The candidate selection section is
When the number of the first selection candidates is larger than the number of students who need to attend education, a first priority is set for the first selection candidates, and the first priority is set based on the first priority. From the first selection candidates, select the education candidates for the required number of education participants,
5. The method according to claim 2, wherein the first selection candidate is selected as the education candidate when the number of the first selection candidates is equal to or less than the required number of students to receive the education. Management device. The demand determination unit
Calculate the first work required number and the first workable number corresponding to the first time point,
If the first work required number is larger than the first workable number, the difference between the first work required number and the first workable number is determined as the number of people required to attend education.
If the first work required number is smaller than the first workable number, the second work required number and the second workable number corresponding to the second time point after the first time point are determined. The management apparatus according to claim 1, wherein the management required number is calculated based on the second required work number and the second workable number. A management device;
Based on a user operation, a work target and work to be determined are identified, and a terminal that transmits a combination of the work target and work to be determined to the management device;
Comprising
The management device
Managing a combination of work target and work and information for identifying a registered worker who can perform work related to the combination, and managing a work schedule including a schedule of attending education for the registered worker, Furthermore, the storage unit that manages the combination, the information for identifying education, and the required duration of attendance,
A communication unit that receives a combination of a work target and a work to be judged from the terminal; and
In accordance with the combination received by the communication unit, the required work number and the workable number of persons are calculated, and when the work required number of persons is larger than the workable number of persons, Demand decision department to determine the required number of students
The required number of participants in the education, who can complete the first education corresponding to the combination of the work object to be judged and the work within a predetermined period based on the required duration and the work schedule A candidate candidate selection unit that selects candidate candidates for education from the registered workers,
A management system comprising: Managing a combination of work target and work and information for identifying a registered worker who can perform work related to the combination, and managing a work schedule including a schedule of attending education for the registered worker, Furthermore, a management device including a storage unit that manages the combination, the information for identifying education, and the required duration of attendance is executed,
A step of calculating a work required number and a workable number according to a combination of a work target and a work to be judged;
When the required work number is larger than the workable number, the difference between the work required number and the workable number is determined as a required number of students attending education;
The required number of participants in the education, who can complete the first education corresponding to the combination of the work object to be judged and the work within a predetermined period based on the required duration and the work schedule Selecting a candidate for attendance of education from the registered workers,
Management method including. Managing a combination of a work target and a work and information for identifying a registered worker who can perform a work related to the combination, and managing a work schedule including an education attendance schedule for the registered worker, Furthermore, in the computer that controls the management device, comprising a storage unit that manages the combination, the information for identifying the education, and the duration required for attendance,
A process of calculating the number of work required and the number of workable persons according to the combination of the work object and the work to be judged;
When the work required number is larger than the workable number, the process of determining the difference between the work required number and the workable number as the number of people required to attend education,
The required number of participants in the education, who can complete the first education corresponding to the combination of the work object to be judged and the work within a predetermined period based on the required duration and the work schedule Selecting a candidate for attending education from the registered workers,
A program that executes

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