JP2019204437A - Sales data processing device and program - Google Patents

Abstract

To provide a sales data processing device and a program capable of understanding the contents of an error message in a commonly used language.SOLUTION: The sales data processing device includes input means, extraction means, reading means, and output means. The input means accepts input of operator information that can identify an operator. The extracting means extracts a first language specified by the operator information accepted by the input means. The reading means reads a second language from a storage part storing the second language commonly used in a plurality of sales data processing devices. The output means outputs a message represented by the first language and the second language for an error on condition that the error has been detected.SELECTED DRAWING: Figure 5

Description

  Embodiments described herein relate generally to a sales data processing apparatus and a program.

  Conventionally, sales data processing devices such as POS (Point Of Sales) terminals are used in retail stores. The sales data processing device displays an error screen when an error occurs. The error screen includes an error message such as the reason why the error has occurred and a method for recovering from the error. The error message is expressed in a common language such as Japanese that is commonly used among retail store workers.

  By the way, in recent years, the number of foreign workers is increasing. When the common language is Japanese, foreign workers who are not good at Japanese may not understand the content of the error message. Therefore, a method of displaying an error message in the native language of the foreign worker on the sales data processing device is also conceivable. Eventually, however, it is desirable for foreign workers to understand error messages in a common language.

  The problem to be solved by the present invention is to provide a sales data processing apparatus and program capable of allowing the contents of error messages to be understood in a commonly used language.

  The sales data processing apparatus according to the embodiment includes an input unit, an extraction unit, a reading unit, and an output unit. The input means receives input of operator information that can identify the operator. The extraction means extracts a first language specified by the operator information received by the input means. The reading unit reads the second language from a storage unit that stores a second language commonly used by a plurality of sales data processing apparatuses. The output means outputs a message expressing the error in the first language and the second language on the condition that an error has been detected.

FIG. 1 is an external perspective view showing an example of the external appearance of a POS terminal. FIG. 2 is a block diagram illustrating an example of a hardware configuration of the POS terminal. FIG. 3 is an explanatory diagram illustrating an example of the data configuration of the error table. FIG. 4 is an explanatory diagram for explaining an example of the data structure of the clerk table. FIG. 5 is a block diagram illustrating an example of a characteristic functional configuration included in the POS terminal. FIG. 6 is an explanatory diagram illustrating an example of an error screen. FIG. 7 is a flowchart illustrating an example of error output processing.

  Hereinafter, a sales data processing device and an embodiment of a program will be described in detail with reference to the accompanying drawings. In addition, embodiment described below is one Embodiment of a sales data processing apparatus and a program, Comprising: The structure, a specification, etc. are not limited. The sales data processing apparatus and the program of this embodiment are an application example to a POS (Point Of Sales) terminal installed in a retail store.

  FIG. 1 is an external perspective view showing an example of the external appearance of the POS terminal 10. The POS terminal 10 is a sales data processing apparatus that executes a registration process for registering a product to be sold and an accounting process for the product registered by the registration process. The POS terminal 10 is placed on the drawer 11. The POS terminal 10 controls the opening operation of the drawer 12 that the drawer 11 has. The drawer 11 stores cash received from customers and cash used for change. Note that the POS terminal 10 may include an automatic change machine instead of the drawer 11 or together with the drawer 11.

  The POS terminal 10 is covered with the main body housing 13. The main body housing 13 includes a keyboard 14 and a first display unit 15 on the upper right side. The keyboard 14 is an input device that includes various keys for operating the POS terminal 10.

  The first display unit 15 is a touch panel display in which a touch panel is stacked on a display surface. The first display unit 15 displays a screen mainly viewed by an operator such as a clerk of a retail store, for example. The main body housing 13 is provided with a second display portion 16 at the rear of the upper surface. The second display unit 16 is a touch panel display in which a touch panel is stacked on a display surface. The second display unit 16 displays, for example, a screen that is mainly viewed by customers who purchase products.

  The POS terminal 10 is provided with a printing unit 17 on the upper left side of the main body housing 13. The printing unit 17 is a printer that prints receipts, journals, and the like on paper.

  The POS terminal 10 includes a card reader / writer 18 that executes reading of card information from a card slid in a groove on the right side of the keyboard 14.

  The POS terminal 10 is provided with a hand-held scanner 19. The scanner 19 reads a code symbol indicating a product code or the like which is identification information for identifying a product.

  Next, the hardware configuration of the POS terminal 10 will be described.

  FIG. 2 is a block diagram illustrating an example of a hardware configuration of the POS terminal 10. The POS terminal 10 includes a control unit 101, a storage unit 102, a communication interface 103, a contactless card reader / writer 104, an audio output unit 105, a keyboard 14, a first display unit 15, a second display unit 16, a printing unit 17, and a card reader. A writer 18 and a scanner 19 are provided. These units are connected to each other via a system bus 106.

  The control unit 101 is a computer that controls the overall operation of the POS terminal 10 and realizes various functions of the POS terminal 10. The control unit 101 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). The CPU controls the overall operation of the POS terminal 10. The ROM is a non-volatile storage medium that holds various data even when power is not supplied. The RAM is a storage medium that can read and write data from and to a specified area. Then, the CPU executes a program stored in the ROM or the storage unit 102 using the RAM as a work area (working area).

  The storage unit 102 is a storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive). The storage unit 102 stores a control program 107, an error table 108, a clerk table 109, work schedule information 110, a person in charge setting 111, and a common language setting 112. The error table 108, the clerk table 109, the work schedule information 110, the person in charge setting 111, and the common language setting 112 are not limited to the storage unit 102 but are stored in other devices such as a store server. Also good.

  The control program 107 is a program for demonstrating the functions of the operating system and the POS terminal 10. The control program 107 includes a program that exhibits a characteristic function according to the present embodiment.

  Here, FIG. 3 is an explanatory diagram illustrating an example of a data configuration of the error table 108. The error table 108 is an information table that stores various types of information related to errors in the POS terminal 10. The error table 108 stores an error code, an error condition, and an error message in association with each other. The error code is identification information that can identify an error. The error condition is a condition for detecting an error. More specifically, the error condition is that an operation different from the prescribed operation is accepted, a log indicating an error is detected, an interrupt signal indicating an error is detected, and the like. The error message is a message for each language that is output when an error occurs. The error message includes information such as a recovery method from the error and the cause of the error. The error table 108 stores error messages expressed in a plurality of languages. The error table 108 shown in FIG. 3 describes error messages expressed in Japanese and English. However, the error table 108 may store not only these languages but also error messages expressed in other languages such as Chinese and Spanish.

  Here, FIG. 4 is an explanatory diagram illustrating an example of the data configuration of the clerk table 109. The clerk table 109 is an information table that stores various types of information regarding clerk working at a retail store. The clerk table 109 stores a clerk code, an individual language setting, and an output setting in association with each other. The clerk code is identification information that can identify the clerk. The individual language setting is a language setting selected individually for each clerk. For example, in the individual language setting, a language that can be read by a store clerk such as a native language is set. The output setting is a setting for whether to output an error message expressed in the individual language setting and an error message expressed in the language of the common language setting 112 for each output method for outputting an error message. The output setting includes a display output setting for displaying and outputting an error message and a sound output setting for outputting an error message as a sound. Further, the display output setting includes a setting as to whether or not to display an error message expressed in the language of the common language setting 112, and a setting as to whether or not to display and output an error message expressed in the language of the individual language setting. It is included. The voice output setting includes a setting for whether to output an error message expressed in the language of the common language setting 112 and a setting for whether to output an error message expressed in the language of the individual language setting. It is included.

  The work schedule information 110 is information that stores a work schedule of a clerk at a retail store. More specifically, the work schedule information 110 stores a store clerk and the POS terminal 10 used by the store clerk for each date and time. That is, the work schedule information 110 stores date / time information, a clerk code, and a POS terminal code in association with each other.

  The person-in-charge setting 111 is a setting indicating an operator who operates the POS terminal 10, that is, a person in charge. For example, the clerk setting 111 is set with a clerk code indicating a clerk registered as a person in charge of operating the POS terminal 10.

  The common language setting 112 is a language setting commonly used by salesclerks working at retail stores. That is, the common language setting 112 is a language setting commonly used by a plurality of POS terminals 10 in a retail store. For example, the common language setting 112 may be a language in a region where the retail store is located, or a language used by a person in charge of the retail store.

  Returning to FIG. 2, the communication interface 103 is an interface for connecting to a network.

  The non-contact card reader / writer 104 executes writing and reading of information with respect to the IC tag of the non-contact IC card by near field communication such as NFC (Near Field Communication).

  The audio output unit 105 is a speaker that outputs sound such as a warning sound and a voice message.

  Next, characteristic functions of the POS terminal 10 will be described. Here, FIG. 5 is a block diagram illustrating an example of a characteristic functional configuration of the POS terminal 10.

  The control unit 101 of the POS terminal 10 expands the control program 107 of the storage unit 102 in the RAM and operates according to the control program 107, thereby generating each functional unit shown in FIG. Specifically, the control unit 101 of the POS terminal 10 includes, as function units, a display control unit 1001, an audio control unit 1002, an operation control unit 1003, a responsible person registration unit 1004, an error detection unit 1005, an error output unit 1006, and a common unit. A language setting unit 1007, an individual setting unit 1008, and a work schedule setting unit 1009 are provided.

  The display control unit 1001 controls the first display unit 15 to display various screens. The display control unit 1001 controls the second display unit 16 to display various screens.

  The voice control unit 1002 controls the voice output unit 105 to output various voices.

  The operation control unit 1003 controls the keyboard 14, the touch panel of the first display unit 15, and the touch panel of the second display unit 16 to accept various operations. Further, the operation control unit 1003 is not limited to these devices, and may accept operations from other devices.

  The responsible person registration unit 1004 is an example of an input unit. The responsible person registration unit 1004 sets the operator who operates the POS terminal 10 in the responsible person setting 111 as a responsible person. The responsible person registration unit 1004 accepts an input of a clerk code as operator information that can identify the operator, for example. Then, the person-in-charge registration unit 1004 sets the input clerk code in the clerk setting 111 when the clerk code is input. Here, the method for inputting the clerk code is not limited. For example, the person-in-charge registration unit 1004 stores in the person-in-charge setting 111 the clerk code read by the scanner 19, the clerk code received by the operation control unit 1003 by operation input, or the clerk code received from another device such as a store server. Set. Note that the person-in-charge registration unit 1004 receives not only the clerk code as the operator information. For example, the person-in-charge registration unit 1004 receives the operator's biometric information when specifying the operator through biometric authentication such as face authentication or fingerprint authentication. Thus, the operator information may be information that can identify the operator. The responsible person registration unit 1004 sets the operator specified by the operator information in the responsible person setting 111.

  The error detection unit 1005 detects an error of the POS terminal 10. More specifically, the error detection unit 1005 detects an error condition set in the error table 108. In other words, the error detection unit 1005 detects, as an error, that an operation different from the prescribed operation has been received, that a log indicating an error has been detected, an interrupt signal indicating an error has been detected, and the like.

  The error output unit 1006 is an example of an extraction unit, a reading unit, and an output unit. The error output unit 1006 outputs the detected error content when the error detection unit 1005 detects an error. More specifically, the error output unit 1006 extracts the clerk code set in the person-in-charge setting 111 when the error detection unit 1005 detects an error. The error output unit 1006 extracts the individual language setting and the output setting associated with the extracted clerk code from the clerk table 109. As a result, the error output unit 1006 identifies the language of the individual language setting by the clerk code. Further, the error output unit 1006 reads the language set in the common language setting 112.

  The error output unit 1006 reads from the error table 108 an error message in the language of the individual language setting associated with the error condition of the error detected by the error detection unit 1005 and an error message in the language set in the common language setting 112. And extract. Then, the error output unit 1006 outputs an error message expressed in the language of the individual language setting and an error message expressed in the language of the common language setting 112 based on the extracted output setting.

  The error output unit 1006 causes the display control unit 1001 to display and output an error screen G1 including an error message expressed in the language set as being output in the display output setting of the extracted output setting. FIG. 6 is an explanatory diagram showing an example of the error screen G1. On the error screen G1 shown in FIG. 6, a Japanese error message and an English error message are displayed side by side. For example, the error output unit 1006 sets Japanese as the common language setting 112, sets the display output setting as common language output, sets the individual language setting as English, and sets the display output setting as individual language output. Is set, an error screen G1 shown in FIG. 6 is displayed. If no output is set for the individual language in the display output setting, the error output unit 1006 does not display the English error message set for the individual language setting. If no output is set in the common language in the display output setting, the error output unit 1006 does not display the Japanese error message in the common language setting 112.

  As described above, when output is set in both the common language setting 112 and the individual language setting, the error output unit 1006 expresses in both the common language setting 112 and the individual language setting. Display the selected messages side by side. Therefore, the operator can grasp what kind of error message is generated when the error message expressed in the language of the individual language setting is expressed in the language of the common language setting 112.

  Further, the error screen G1 may include information other than the error message. For example, the error screen G1 may include information indicating whether each error message corresponds to the common language setting 112 or the individual language setting. Further, the error message expressed in the language of the common language setting 112 may include information indicating a pronunciation method such as a reading kana or a phonetic symbol.

  In addition, the error output unit 1006 causes the audio control unit 1002 to output an error message expressed in the language set as being output in the audio output setting of the extracted output setting. In other words, the error output unit 1006 outputs the error message of the language set in the common language setting 112 by voice when the common language output is set in the display output setting. Further, when the display output setting is set to output individual language, the error output unit 1006 outputs an error message in the language set to the individual language setting by voice. The error output unit 1006 causes the voice control unit 1002 to output an error message expressed in both languages when output is set to both the common language setting 112 and the individual language setting.

  Further, the error output unit 1006 may output an error message for both display output and audio output according to the output setting. For example, the error output unit 1006 causes the display control unit 1001 to display and output an error message expressed in one of the common language setting 112 and the individual language setting, and the error message expressed in the other language. The voice control unit 1002 may output a voice.

  The error output unit 1006 needs to display an error message indicating that the responsible person registration is not performed when an operation such as product registration is input in a state where the responsible person registration is not performed. However, the error output unit 1006 cannot extract the clerk code from the person-in-charge setting 111 because the person-in-charge is not registered. In this case, the error output unit 1006 extracts a clerk code from the work schedule information 110. That is, the error output unit 1006 extracts the date information indicating the current date and the clerk code associated with the POS terminal code indicating the own device in the work schedule information 110.

  When the common language setting unit 1007 receives an input for setting a language in the common language setting 112, the common language setting unit 1007 sets the received language in the common language setting 112. Here, the language input method is not limited. For example, the common language setting unit 1007 sets the language received by the operation input by the operation control unit 1003 or the language received from another device such as a store server in the common language setting 112.

  The individual setting unit 1008 is an example of a setting unit. When the individual setting unit 1008 receives an input for changing the individual language setting or the output setting of the clerk table 109, the individual setting unit 1008 sets the received input content to the individual language setting or the output setting of the clerk table 109. For example, the individual setting unit 1008 sets the language indicated by the received input content to the individual language setting. Also, the individual setting unit 1008 expresses in the language of the common language setting 112 whether or not to output an error message expressed in the language of the individual language setting for each output method of the output setting based on the received input content. Set whether to output the specified error message. Here, the setting input method is not limited. For example, the individual setting unit 1008 sets the individual language setting or the output setting based on the operation input received by the operation control unit 1003 or information received from another device such as a store server.

  When the work schedule setting unit 1009 receives an input of a work schedule, the work schedule setting unit 1009 stores the received work schedule in the work schedule information 110. In other words, the work schedule setting unit 1009 stores the clerk code and the POS terminal code indicating the POS terminal 10 used by the clerk in the work schedule information 110 for each date and time. Here, the input method of the work schedule is not limited. For example, the work schedule setting unit 1009 stores the work schedule received by the operation control unit 1003 by an operation input or the work schedule received from another device such as a store server in the work schedule information 110.

  Next, error output processing executed by the POS terminal 10 will be described. Here, FIG. 7 is a flowchart illustrating an example of an error output process executed by the POS terminal 10 of the present embodiment.

  The operation control unit 1003 accepts an operation (step S1).

  The operation control unit 1003 determines whether or not the operation received in step S1 is an operation for performing responsible person registration (step S2).

  The error output unit 1006 extracts the clerk code from the work schedule information 110 on the condition that the operation in step S1 is an operation such as product registration that is prohibited before the responsible person registration (step S2; No). Step S3). That is, the error output unit 1006 extracts the date / time information indicating the current date / time and the salesclerk code associated with the POS terminal code indicating the own device from the work schedule information 110.

  The error output unit 1006 extracts various settings from the common language setting 112 and the clerk table 109 (step S4). More specifically, the error output unit 1006 extracts the language stored in the common language setting 112. Further, the error output unit 1006 extracts the individual language setting and the output setting associated with the clerk code extracted in step S2 from the clerk table 109.

  The error output unit 1006 extracts, from the error table 108, an error message expressing that the responsible person registration is not performed in the language of the common language setting 112 and the individual language setting (step S5).

  The error output unit 1006 outputs an error message based on the common language setting 112 and the output setting (step S6). Then, the POS terminal 10 proceeds to step S1.

  The responsible person registration unit 1004 sets the input clerk code in the responsible person setting 111 on condition that the operation accepted in step S1 is an operation for performing responsible person registration (step S2; Yes) (step S7). ).

  The error detection unit 1005 determines whether an error has been detected (step S8). On condition that no error is detected (step S8; No), the POS terminal 10 stands by in step S8.

  On condition that an error has been detected (step S8; Yes), the error output unit 1006 extracts the clerk code from the person-in-charge setting 111 (step S9).

  The error output unit 1006 extracts various settings from the common language setting 112 and the clerk table 109 (step S10). More specifically, the error output unit 1006 extracts the language stored in the common language setting 112. Further, the error output unit 1006 extracts the individual language setting and the output setting associated with the clerk code extracted in step S7 from the clerk table 109.

  The error output unit 1006 extracts an error message associated with the error condition of the error detected in step S8 and expressed in the language of the common language setting 112 and the individual language setting from the error table 108 (step S11).

  The error output unit 1006 outputs an error message based on the common language setting 112 and the output setting (step S12). Then, the POS terminal 10 proceeds to step S8.

  As described above, the POS terminal 10 executes the error output process.

  As described above, the POS terminal 10 according to the present embodiment registers the clerk code of the clerk who uses the POS terminal 10 as a responsible person. Further, the POS terminal 10 extracts the language of the individual language setting associated with the clerk code registered as the person in charge from the clerk table 109. Further, the POS terminal 10 reads a language to be used in common by a plurality of POS terminals 10 installed in a retail store or the like from the common language setting 112. When the POS terminal 10 detects an error, the POS terminal 10 outputs an error message expressed in the language of the individual language setting and an error message expressed in the language of the common language setting 112 by display or voice. In this way, since error messages expressed in two languages are output, the store clerk understands the content of the error message in a language that can be easily read, such as the native language, and is commonly used in retail stores. You can learn how to express error messages in the language that is used. Therefore, the POS terminal 10 according to the present embodiment can understand the content of the error message in a language used in common.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  In the above embodiment, the POS terminal 10 has been described as outputting an error message by display output and audio output. However, the POS terminal 10 may output an error message by an output method other than these. For example, the POS terminal 10 may output an error message for printing.

  The program executed by each device of the above-described embodiment or modification is provided by being incorporated in advance in a storage medium (ROM or storage unit) included in each device, but is not limited thereto. For example, an installable or executable file is recorded on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). You may comprise. Furthermore, the storage medium is not limited to a medium independent of a computer or an embedded system, but also includes a storage medium in which a program transmitted via a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

  Further, the program executed by each device of the above-described embodiment or modification may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network, or the Internet It may be configured to be provided or distributed via a network.

DESCRIPTION OF SYMBOLS 10 POS terminal 15 1st display part 16 2nd display part 105 Audio | voice output part 108 Error table 109 Clerk table 110 Work schedule information 111 Responsible person setting 112 Common language setting 1001 Display control part 1002 Voice control part 1003 Operation control part 1004 Responsible person Registration unit 1005 Error detection unit 1006 Error output unit 1007 Common language setting unit 1008 Individual setting unit 1009 Work schedule setting unit

JP 2002-279042 A

Claims (6)

An input means for receiving input of operator information capable of identifying the operator;
Extraction means for extracting a first language specified by the operator information received by the input means;
Reading means for reading the second language from a storage unit storing a second language used in common by a plurality of sales data processing devices;
An output means for outputting a message expressed in the first language and the second language for the error on condition that an error is detected;
A sales data processing apparatus. The output means displays and outputs the messages expressed in the first language and the second language on a display unit;
The sales data processing device according to claim 1. The output means causes a voice output unit to output the message expressed in the first language and the second language.
The sales data processing device according to claim 1 or 2. The output means causes the message expressed in one of the first language and the second language to be displayed on the display unit, and causes the voice output unit to output the message expressed in the other language. ,
The sales data processing apparatus according to any one of claims 1 to 3. A setting unit configured to set whether to output the message in the first language and the message in the second language for each output method for outputting the message;
The sales data processing apparatus according to any one of claims 1 to 4. Computer
An input means for receiving input of operator information capable of identifying the operator;
Extraction means for extracting a first language specified by the operator information received by the input means;
Reading means for reading the second language from a storage unit storing a second language used in common by a plurality of sales data processing devices;
An output means for outputting a message expressed in the first language and the second language for the error on condition that an error is detected;
Program to function as.

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