JP2019192080A - Information offering system, information offering method and program - Google Patents

Abstract

To provide a technique that saves works of staff members in charge of clerical duties at reception counters.SOLUTION: An information offering system 1 comprises: a person identification acquisition unit that acquires person identification information individually identifying persons; a text information acquisition unit that acquires text information to be created based on an input from the person; an information category identification unit that identifies a category of individual information to be acquired on the basis of the text information; an individual information acquisition unit 140 that, via an external system 2 accessible to various kinds of individual information, acquires the individual information on the person to be identified by the person identification information and on the identified category; and an information output unit 150 that creates offering information to be offered to the person, using the individual information acquired via the external system 2, and outputs the offering information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a technology for supporting work performed in an administrative organization or the like.

  Efforts are being made to reduce the workload of the person in charge at the counter in the national and local government agencies.

  As one of the techniques for reducing the workload of the reception service, a system that performs a certificate issuance service is disclosed in Patent Document 1 below. Specifically, (1) Acquire the applicant's personal number, accept input of information specifying the type of procedure applied by the applicant, and (2) Specify the resident information corresponding to the acquired personal number However, (3) a technique for generating and outputting certificate information including inhabitant information corresponding to items defined for each type of procedure is disclosed.

Japanese Patent Laid-Open No. 2017-228079

  There is room for further reducing the work load in the area of business that is not acting on behalf of the technology of Patent Document 1 because the contact service in the administrative organization is not limited to certificate issuance business and is wide-ranging.

  The present invention has been made in view of the above problems. One of the objects of the present invention is to provide a technique for reducing the work load of a person in charge who is involved in a reception service at a window.

The information presentation system of the present invention is
Person identification information acquisition means for acquiring person identification information for individually identifying a person;
Input information acquisition means for acquiring text information generated based on input from the person;
Based on the text information, information type specifying means for specifying the type of personal information to be acquired;
Personal information of a person identified by the person identification information via another system accessible to various types of personal information, the personal information acquisition means for acquiring the specified type of personal information;
Information output means for generating and outputting presentation information to be presented to the person using personal information acquired via the other system;
Is provided.

The information presentation method of the present invention includes:
Computer
Get person identification information to identify each person individually,
Obtaining text information generated based on input from the person,
Based on the text information, identify the type of personal information to be acquired,
Through other systems accessible to various personal information, the personal information of the person identified by the person identification information, the personal information of the specified type is acquired,
Using personal information acquired via the other system, generating and outputting presentation information to be presented to the person,
Including that.

  The program of the present invention causes a computer to execute the above information presentation method.

  ADVANTAGE OF THE INVENTION According to this invention, the workload of the person in charge who is engaged in the reception work at a window can be reduced.

It is a figure for demonstrating notionally the operation | movement of the information presentation system which concerns on this invention. It is a block diagram which shows notionally the functional composition of the information presentation system concerning a 1st embodiment. It is a block diagram which illustrates the hardware constitutions of an information presentation system. It is a flowchart which illustrates the flow of the process performed by the information presentation system which concerns on 1st Embodiment. It is a figure which shows an example of the information which has defined the classification of the personal information which should be acquired according to a topic. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the personal information currently hold | maintained at the local government intermediate server. It is a figure which shows the 1st operation example of the information presentation system which concerns on 1st Embodiment. It is a figure which shows an example of the information which defines the production | generation rule of presentation information. It is a figure which shows the 2nd operation example of the information presentation system which concerns on 1st Embodiment. It is a figure which shows an example of the information which defines the production | generation rule of presentation information. It is a figure which shows the 3rd operation example of the information presentation system which concerns on 1st Embodiment. It is information which shows the payment limit reference amount for every nursing care level. It is a figure which shows the 1st operation example of the information presentation system which concerns on 2nd Embodiment. It is a figure which shows an example of the information which has defined the classification of the personal information which should be acquired according to a topic. It is a figure which shows the 2nd operation example of the information presentation system which concerns on 2nd Embodiment.

  Hereinafter, the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate. Also, unless otherwise specified, in each block diagram, each block represents a functional unit configuration, not a hardware unit configuration.

[Overview]
FIG. 1 is a diagram for conceptually explaining the operation of the information presentation system 1 according to the present invention. FIG. 1 is merely an example for the purpose of facilitating understanding of the operation of the information presentation system 1 according to the present invention. Therefore, the information presentation system 1 according to the present invention is not limited to the content shown in FIG.

  The information presentation system 1 according to the present invention obtains information on consultations and inquiries from the user, and determines and presents information that the user will need based on the contents of the consultations and inquiries. Have Hereinafter, an operation example of the information presentation system 1 will be briefly described.

  First, the information presentation system 1 acquires person identification information and text information. The person identification information is information for identifying the user (person). The text information is information indicating the contents of the user's consultation or inquiry.

<Acquisition of text information>
As an example, text information is generated when a user inputs information related to a consultation or inquiry via an application or a Web site started on the user terminal 5. Text information generated based on the input made to the user terminal 5 is transmitted to the information presentation system 1. Here, the user terminal 5 may be a terminal owned by the user himself / herself, or may be a terminal that can be used by an unspecified user provided in a facility of an administrative organization. In addition, the user terminal 5 may be a portable terminal such as a smartphone or a tablet, or may be a stationary terminal.

<Acquisition of person identification information>
As an example, the personal identification information is stored in a chip of the medium 6 such as a my number card, an IC (Integrated Circuit) driver's license, or an IC passport. In this case, for example, the user causes the user terminal 5 having a card reading function or a card reader device (not shown) connected to the user terminal 5 to read the medium 6 so that the person identification information is obtained from the information presentation system 1. Can be sent to. As another example, the person identification information may be included in a one-dimensional or two-dimensional code symbol printed on the bill surface of the medium 6. In this case, the user reads the code symbol on the ticket surface of the medium 6 using the user terminal 5 in which the code reading application is installed or a scanner device (not shown) connected to the user terminal 5. The person identification information can be transmitted to the information presentation system 1. As an example other than the above, the user may transmit the person identification information to the information presentation system 1 by inputting the person identification information (for example, user account information and password) using the user terminal 5. . In addition, when the user visits a facility of the administrative institution, when there is an administrative institution staff near the user, the above-described operation may be performed by the staff.

<Acquisition of personal information>
The information presentation system 1 acquires the user's personal information via the external system 2 based on the acquired person identification information and text information. For example, the information presentation system 1 operates as follows. First, the information presentation system 1 identifies a person based on the acquired person identification information. Further, the information presentation system 1 specifies the type of personal information to be acquired in order to create information to be presented to the user from the result of analyzing the acquired text information. If the personal information to be acquired exists in the external system 2 as a result of analyzing the text information, the information presentation system 1 sends the information indicating the identified person and the information indicating the type of the specified personal information to the external system 2. Tell. From the external system 2, personal information of the specified type is returned as response information among various personal information of the identified person.

  Here, the external system 2 is a system having a function capable of accessing various personal information. The external system 2 is, for example, a minor portal (registered trademark). Minor Portal (registered trademark) provides an API (Application Programming Interface) for accessing personal information held by various administrative institutions. In the example of FIG. 1, the original copy of various personal information is held by the resident information system 4 for each local government, and duplicates of various personal information held by each local government are collected in the local government intermediate server 3. The external system 2 can acquire various personal information stored in the local government intermediate server 3 using the API cooperation function.

<Output of provided information>
The information presentation system 1 uses the personal information acquired via the external system 2 to generate information (presentation information) to be presented to the user in response to a consultation or inquiry input from the user. The generated presentation information is presented to the user via the user terminal 5, for example.

  As described above, according to the present invention, the user can make administrative consultations and inquiries without visiting the administrative institution. As a result, it is possible to reduce the work load of the person in charge who performs the reception work at the window. In addition, since the user does not need to visit the window, administrative consultation and inquiry can be easily performed. As a result, the effect of improving the utilization rate of administrative services by users can be expected. In addition, according to the present invention, it is possible to respond to consultations and inquiries from the user even outside the business hours of the counter, and the effect of improving the quality of the administrative service can be expected.

[First Embodiment]
[Function configuration]
FIG. 2 is a block diagram conceptually showing the functional configuration of the information presentation system 1 according to the first embodiment. As shown in FIG. 2, the information presentation system 1 of the present embodiment includes a person identification information acquisition unit 110, an input information acquisition unit 120, an information type identification unit 130, a personal information acquisition unit 140, and an information output unit 150. .

  The person identification information acquisition unit 110 acquires person identification information for individually identifying a user (person). In the present embodiment, the case where the person identification information is stored in the medium 6 such as My Number Card is exemplified. In this case, the person identification information acquisition unit 110 acquires the person identification information stored in the medium 6 via the user terminal 5 having a card reading function or the card reader device connected to the user terminal 5. Can do. For example, an electronic certificate that can be used for identity verification in a JPKI (Japanese Public Key Infrastructure) authentication infrastructure or the like is stored in the chip of the my number card, and the person identification information acquisition unit 110 identifies the electronic certificate as a person identification. It can be acquired as information.

  The input information acquisition unit 120 acquires text information generated based on the input from the user (person) described above. The text information is generated based on, for example, a user input for an application started on the user terminal 5 or an input form displayed on a website. When the user terminal 5 transmits the text information generated in this way toward the information presentation system 1, the input information acquisition unit 120 can acquire the text information. Moreover, the input information acquisition part 120 may be comprised so that the text information produced | generated based on the audio | voice input from a user may be acquired. As an example, the input information acquisition unit 120 is configured to acquire user voice data input using a sound collection device (not shown) of the user terminal 5 and generate text information from the voice data. It may be.

  The information type identification unit 130 identifies the type of personal information to be acquired based on the text information acquired by the input information acquisition unit 120. As an example, the input information acquisition unit 120 can determine the classification (topic) of the text information by analyzing the text information, and specify the type of personal information to be acquired based on the topic. In this case, information indicating “the type of personal information to be acquired” for each topic is prepared in advance in a storage device accessible by the information presentation system 1. As a specific example, the input information acquisition unit 120 classifies the content of text information into predetermined classes (topics) using an AI (Artificial Intelligence) engine constructed by machine learning. Further, the input information acquisition unit 120 may extract a keyword from the text information using a morphological analysis technique, and classify the content of the text information into a predetermined class (topic) based on the combination thereof. . The input information acquisition unit 120 should acquire the information via the external system 2 by referring to the information indicating the “type of personal information to be acquired” associated with the topic obtained as the classification result. The type of personal information can be specified.

  The personal information acquisition unit 140 is personal information of a person identified by the person identification information acquired by the person identification information acquisition unit 110 via the external system 2 that can access various types of personal information. The personal information of the type specified by 130 is acquired. The personal information acquisition unit 140 uses the API cooperation function of the external system 2 illustrated in FIG. 1 to transmit information indicating the person identified by the person identification information and information indicating the type of the specified personal information to the external system 2. , It is possible to make the external system 2 grasp personal information to be transmitted to the information presentation system 1. Based on the information received from the personal information acquisition unit 140, the external system 2 searches the personal information stored in the local government intermediate server 3 for target personal information and transmits it to the information presentation system 1.

  The information output unit 150 uses the personal information acquired via the external system 2 to generate information (presentation information) to be presented to the user (person) who entered the text information using the user terminal 5. Output.

[Hardware configuration example]
Each functional component of the information presentation system 1 may be realized by hardware (for example, a hard-wired electronic circuit) that realizes each functional component, or a combination of hardware and software (for example: It may be realized by a combination of an electronic circuit and a program for controlling it). Hereinafter, the case where each functional component of the information presentation system 1 is realized by a combination of hardware and software on one server device 10 will be further described with reference to FIG. FIG. 3 is a block diagram illustrating a hardware configuration of the information presentation system 1.

  The server apparatus 10 includes a bus 1010, a processor 1020, a memory 1030, a storage device 1040, an input / output interface 1050, and a network interface 1060.

  The bus 1010 is a data transmission path through which the processor 1020, the memory 1030, the storage device 1040, the input / output interface 1050, and the network interface 1060 transmit / receive data to / from each other. However, the method of connecting the processors 1020 and the like to each other is not limited to bus connection.

  The processor 1020 is a processor realized by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

  The memory 1030 is a main storage device realized by a RAM (Random Access Memory) or the like.

  The storage device 1040 is an auxiliary storage device realized by an HDD (Hard Disk Drive), an SSD (Solid State Drive), a memory card, a ROM (Read Only Memory), or the like. The storage device 1040 stores program modules that implement the functions of the information presentation system 1 (person identification information acquisition unit 110, input information acquisition unit 120, information type identification unit 130, personal information acquisition unit 140, information output unit 150, and the like). is doing. Each function corresponding to each program module is realized by the processor 1020 reading these program modules onto the memory 1030 and executing them.

  The input / output interface 1050 is an interface for connecting the server apparatus 10 and various input / output devices. An input device (not shown) such as a keyboard or a mouse, an output device (not shown) such as a display or a speaker, or the like can be connected to the input / output interface 1050.

  The network interface 1060 is an interface for connecting the server device 10 to a network. This network is, for example, a local area network (LAN) or a wide area network (WAN). The method of connecting the network interface 1060 to the network may be a wireless connection or a wired connection. In the example of FIG. 3, the server device 10 is connected to the user terminal 5 and the external system 2 via the network interface 1060. The person identification information acquisition unit 110 can communicate with the user terminal 5 via the network interface 1060 and acquire person identification information. Further, the input information acquisition unit 120 can communicate with the user terminal 5 via the network interface 1060 and acquire person identification information. The personal information acquisition unit 140 can acquire personal information stored in the local government intermediate server 3 by communicating with the external system 2 via the network interface 1060.

  The hardware configuration of the information presentation system 1 is not limited to the configuration illustrated in FIG. For example, all or part of the processing units of the information presentation system 1 may be distributed or overlapped with a plurality of server devices.

[Process flow]
The flow of processing executed by the information presentation system 1 according to the present embodiment will be exemplarily described with reference to the drawings. FIG. 4 is a flowchart illustrating the flow of processing executed by the information presentation system 1 according to the first embodiment.

  The person identification information acquisition unit 110 acquires person identification information for identifying a user of the information presentation system 1 (S102). The person identification information acquisition unit 110 acquires, for example, the person identification information stored in the medium 6 such as a my number card via the user terminal 5 having a card reading function or a card reader device connected to the user terminal 5. Can do. When the external system 2 is a minor portal (registered trademark), when using the system, it is required to input a PIN (Personal Identification Number) preset at the time of personal authentication together with the electronic certificate stored in the My Number card. When the input of a password such as a PIN is required for using the external system 2, the information presentation system 1 can obtain the password input to the user in advance or at the timing when the personal identification information is acquired. Then, the person identification information acquisition unit 110 authenticates the person identified by the acquired person identification information using a personal authentication infrastructure such as the JPKI authentication infrastructure (S104). By performing the user authentication of the user (person) using the acquired person identification information, the person identification information acquisition unit 110 reads “a person identified by the person identification information (that is, a user who has input the person identification information). It is possible to obtain information indicating “who is”.

  The input information acquisition unit 120 acquires text information generated based on the input from the user (S106). For example, the user uses the user terminal 5 to “notify me of a resident tax even though I filed a final income tax return”, “Can I now support my husband? Enter the contents of administrative consultation (inquiries) such as “How much is my home service usage limit?” In this case, the input information acquisition unit 120 can acquire text information that is generated based on such input and indicates an inquiry from the user.

  The information type specifying unit 130 specifies “the type of personal information to be acquired” based on the text information acquired by the input information acquiring unit 120, for example, as shown below. First, the information type identification unit 130 identifies the topic of the text information by analyzing the text information acquired by the input information acquisition unit 120 (S108). The information type identification unit 130 can grasp what the topic of the text information is, for example, using an AI engine constructed by machine learning. This AI engine is constructed so that a topic can be identified from the content of text information by machine learning using learning data (a combination of text information and topic), for example. In addition, the information type identification unit 130 compares the keyword combinations extracted using morphological analysis with a keyword group for each topic defined in advance, and based on the matching degree (similarity), the topic of the text information May be specified.

  Then, the information type specifying unit 130 specifies “the type of personal information to be acquired” from the topic specified in the process of S108 by using information as shown in FIG. 5, for example (S110). FIG. 5 is a diagram illustrating an example of information defining the type of personal information to be acquired for each topic. For example, when the topic “spouse deduction qualification” is identified as the topic of text information in the process of S108, the information type identification unit 130 determines “income amount” and “resident tax collection method” from the information illustrated in FIG. "Can be specified as" the type of personal information to be acquired ". As illustrated in FIG. 5, in addition to “type of personal information to be acquired” defined for each topic, “general answer” for the topic may be defined. Information as illustrated in FIG. 5 is stored in the storage device 1040, for example.

  Then, the personal information acquisition unit 140 acquires personal information using the API cooperation function of the external system 2 (S112). Specifically, the personal information acquisition unit 140 passes the information indicating the person authenticated (identified) by the person identification information acquisition unit 110 and the type of personal information specified by the information type specification unit 130 to the external system 2. . The external system 2 reads out the personal information of the specified type of personal information from the local government intermediate server 3. Then, the external system 2 transmits the read personal information to the information presentation system 1. Here, the local government intermediate server 3 holds, for example, personal information as shown in FIGS. 6 to 11 are diagrams showing personal information held in the local government intermediate server 3. The external system 2 can acquire necessary personal information from the personal information held in the local government intermediate server 3 in accordance with the information received from the personal information acquisition unit 140.

  The information output unit 150 generates presentation information using the personal information acquired in the process of S112 (S114). And the information output part 150 outputs the produced | generated presentation information toward a user. The information output unit 150 outputs the presentation information to a secure area prepared for each user, such as the user terminal 5 or an electronic post office box.

[Operation example]
Hereinafter, some specific examples of the operation of the information presentation system 1 will be given.

<First operation example>
FIG. 12 is a diagram illustrating a first operation example of the information presentation system 1 according to the first embodiment.

  First, the user A inputs the contents of the inquiry to the user terminal 5. Here, an example is shown in which text information a1 indicating the content of an inquiry “Is there a notification of resident tax even though I have finalized a tax return?” Is generated in response to an input from the user. The text information a1 is transmitted to the information presentation system 1 and acquired by the input information acquisition unit 120. The information type identification unit 130 analyzes the text information a1 acquired by the input information acquisition unit 120, thereby specifying the topic of the text information a1 as “tax payment notice sending target (resident tax)”. In this case, the information type specifying unit 130 specifies the types of personal information to be acquired as “income amount”, “taxable tax-free category”, and “tax-free category” by referring to information illustrated in FIG. 5, for example. To do. That is, in this specific example, the information type identification unit 130 identifies “personal information relating to tax payment” such as “income amount”, “taxable tax-free classification”, and “tax-free classification” as “classification of personal information to be acquired”. .

  Note that when the “general answer” information illustrated in FIG. 5 is defined in advance for the identified topic, the information presentation system 1 determines the topic of the acquired text information a1 based on the information. The general answer b1 to can be notified to the user A.

  Here, when a third party uses a person's personal information, the person's consent is required. Therefore, the personal information acquisition unit 140 outputs a message c1 that confirms whether or not the user A agrees to use the personal information. When the user A agrees to use personal information, the user A performs an input d1 indicating that. Specifically, when the user A uses the Web, the user A presses a button displayed on the Web or inputs input indicating consent on an input form displayed on the Web. In addition, the user A may use a biometric authentication function (for example, a fingerprint authentication function) installed in a device such as a smartphone when performing input indicating consent. The input information acquisition unit 120 further acquires information (consent information) generated based on the input d1 and indicating consent to the use of personal information. For example, in the example in the case of using the Web described above, the input information acquisition unit 120 presses a button displayed on the Web or inputs that the consent is displayed on the input form displayed on the Web It is possible to acquire information generated according to the agreement information. In the example of using the above-described device biometric authentication function, the input information acquisition unit 120 acquires, as consent information, information indicating that the user A has been successfully authenticated by the device biometric authentication function. Can do. In response to the acquisition of the consent information, the personal information acquisition unit 140 sends the personal information related to tax payment such as “user A” personal information (“income amount”, “tax exemption category” and “tax exemption category”) to the external system 2. Information).

  In response to this request, the external system 2 reads the personal information of “user A” (“personal information related to tax payment” such as “income amount”, “tax exemption category” and “tax exemption category”) from the local government intermediate server 3. To the information presentation system 1. Here, it is assumed that “1 million yen”, “tax-free”, and “prostitute” are read as the personal information “income amount”, “tax-free tax-free category”, and “tax-free category” of “user A”, respectively. . In this case, the information output unit 150 refers to a rule as shown in FIG. 13, for example, and generates presentation information indicating an answer to the content of the inquiry based on the acquired personal information. FIG. 13 is a diagram illustrating an example of information defining presentation information generation rules. Compared with the example of FIG. 13, “1 million yen”, “tax exemption”, and “whore” match the conditions in the third row. In this case, the information output unit 150 says, “In your case, the resident tax is a widow and is not taxed because your income is 1.25 million yen or less. The presentation information e1 indicating the reply “I have not been sent” is generated and output to the user A.

  By confirming the presentation information e1 presented from the information presentation system 1, the user A can know why the resident tax has not been notified and why.

  In addition, personal information such as “income amount: 1 million yen”, “taxable tax-free classification: tax-free”, and “tax-free classification: widow” has been acquired from the external system 2, but the personal information should be output as visible. May not be preferred. In particular, personal information about income is information that the person does not want to be known by others. In the example of this figure, presentation information e1 including information (income range) specified based on personal information of “income amount: 1 million yen” is output. Thereby, the risk which may arise when a user's personal information itself is shown can be avoided.

  Here, as long as the presentation information is generated using personal information, the presentation information includes information related to the user's privacy. For this reason, the information output unit 150 preferably outputs the presentation information in a secure environment. For example, in a minor portal (registered trademark), an electronic post office box is prepared for each user. The information output unit 150 is configured to output the generated presentation information to an electronic post office box prepared for each user, and notify the user terminal 5 of the destination (URL: Uniform Resource Locator) of the electronic post office box. It may be. Further, the information output unit 150 stores a destination designated in advance for each user (for example, a destination of a secure terminal owned by the user), and is configured to output presentation information to the destination. It may be. By doing in this way, the protection intensity | strength of the information regarding a user's privacy can be raised.

<Second operation example>
FIG. 14 is a diagram illustrating a second operation example of the information presentation system 1 according to the first embodiment.

  First, the user A inputs the contents of the inquiry to the user terminal 5. Here, text information a2 indicating the content of the inquiry “Is I able to support my husband now? How much will I be removed from my support when my income is reached?” Is generated according to the input from the user An example is shown. The text information a2 is transmitted to the information presentation system 1 and acquired by the input information acquisition unit 120. The information type identification unit 130 identifies the topic of the text information a2 as “spouse deduction qualification” by analyzing the text information a2 acquired by the input information acquisition unit 120. In this case, the information type specifying unit 130 specifies the types of personal information to be acquired as “income amount” and “resident tax collection method” with reference to information illustrated in FIG. 5, for example. That is, in this specific example, the information type identification unit 130 identifies “personal information regarding tax payment” such as “income amount” and “resident tax collection method” as “the type of personal information to be acquired”.

  Note that when the “general answer” information illustrated in FIG. 5 is defined in advance for the identified topic, the information presentation system 1 determines the topic of the acquired text information a2 based on the information. The general answer b2 to can be notified to the user A.

  Here, when a third party uses a person's personal information, the person's consent is required. Therefore, the personal information acquisition unit 140 outputs a message c2 that confirms whether or not the user A agrees to use personal information. When the user A agrees to use personal information, the user A performs an input d2 indicating that. The input information acquisition unit 120 further acquires information (consent information) generated based on the input d2 and indicating consent to the use of personal information. The personal information acquisition unit 140 acquires the personal information of “user A” (personal information related to tax payment such as “income amount” and “resident tax collection method”) in the external system 2 in response to the acquisition of the consent information. Require to do.

  In response to this request, the external system 2 reads the personal information of the “user A” (“personal information related to tax payment” such as “income amount” and “resident tax collection method”) from the local government intermediate server 3, and provides an information presentation system 1 to send. Here, it is assumed that “1.3 million yen” and “special collection” are read as the personal information “income amount” and “resident tax collection method” of “user A”, respectively. In this case, the information output unit 150 refers to a rule as shown in FIG. 15, for example, and generates presentation information indicating an answer to the content of the inquiry based on the acquired personal information. FIG. 15 is a diagram illustrating an example of information defining presentation information generation rules. In comparison with the example of FIG. 15, “1.3 million yen” and “special collection (≠ self-employment)” match the conditions of the fourth row. In this case, the information type identification unit 130 provides the presentation information e2 indicating a reply that “Your income is not less than 10.3 million yen and less than 14.1 million yen and is not self-employed. Generate and output to user A.

  By confirming the presentation information e2 presented from the information presentation system 1, the user A can know whether or not he is a spouse deduction target.

  Although personal information such as “income amount: 1.3 million yen” and “resident tax collection method: special collection” is acquired from the external system 2, it may not be desirable to output the personal information as it is visible. . In particular, personal information about income is information that the person does not want to be known by others. In the example of this figure, presentation information e2 including information (income range) specified based on personal information of “income amount: 1.3 million yen” is output. Thereby, the risk which may arise when a user's personal information itself is shown can be avoided.

  Here, as long as the presentation information is generated using personal information, the presentation information includes information related to the user's privacy. For this reason, the information output unit 150 preferably outputs the presentation information in a secure environment. For example, in a minor portal (registered trademark), an electronic post office box is prepared for each user. The information output unit 150 is configured to output the generated presentation information to an electronic post office box prepared for each user, and notify the user terminal 5 of the destination (URL: Uniform Resource Locator) of the electronic post office box. It may be. Further, the information output unit 150 stores a destination designated in advance for each user (for example, a destination of a secure terminal owned by the user), and is configured to output presentation information to the destination. It may be. By doing in this way, the protection intensity | strength of the information regarding a user's privacy can be raised.

<Third operation example>
FIG. 16 is a diagram illustrating a third operation example of the information presentation system 1 according to the first embodiment.

  First, the user A inputs the contents of the inquiry to the user terminal 5. Here, an example is shown in which text information a3 indicating the content of an inquiry such as “How much is my home service usage limit?” Is generated in response to an input from the user. The text information a3 is transmitted to the information presentation system 1 and acquired by the input information acquisition unit 120. The information type specifying unit 130 analyzes the text information a2 acquired by the input information acquiring unit 120, and specifies the topic of the text information a3 as “home service usage limit guideline”. In this case, the information type specifying unit 130 refers to information as illustrated in FIG. 5, for example, and sets the type of personal information to be acquired as “care level”, “address”, and “current supply”. “Forehead”. That is, in this specific example, the information type identification unit 130 obtains “personal information on social security” such as “level of care required”, “address”, and “current payment amount”, It is specified as “type”. In the case of this figure, the “address” information is used to specify the average of the labor cost area addition used to calculate the home service usage limit. It can be said that it belongs to "information". In addition, in FIG. 5, “current payment amount” is enclosed in parentheses, but this is obtained when “current payment amount” is arbitrary information and cannot be acquired from the local government intermediate server 3. It shows that it is not necessary.

  Here, when a third party uses a person's personal information, the person's consent is required. Therefore, the personal information acquisition unit 140 outputs a message c3 that confirms whether or not the user A agrees to use the personal information. When the user A agrees to use personal information, the user A performs an input d3 indicating that. The input information acquisition unit 120 further acquires information (consent information) generated based on the input d3 and indicating consent to the use of personal information. In response to the acquisition of the consent information, the personal information acquisition unit 140 sends the personal information of “user A” (“care level required”, “address”, and “current payment amount”) to the external system 2. Such as “personal information on social security”).

  In response to this request, the external system 2 sends “personal information related to social security” such as personal information of “user A” (“care level required”, “address”, and “current payment amount”) from the local government intermediate server 3. Information “)” is read out and transmitted to the information presentation system 1. Here, the personal information of “user A” “care level required”, “address”, and “current payment amount” are “care level 2”, “Fujisawa City, Kanagawa Prefecture,” respectively. And “152,000 yen” are read out. In this case, the information output unit 150 uses a predetermined calculation formula: “Home service usage limit guideline = Supply limit reference amount for each nursing care level × (Basic unit price × <Average of labor cost area addition>)” It is possible to calculate a guideline for the home service usage limit. The supply limit reference amount for each level of care required is defined, for example, as shown in FIG. FIG. 17 is information indicating the payment limit reference amount for each level of care required. The unit price of “1 unit” can be changed according to the contents of the service used by the user. Here, for simplification of explanation, it is assumed that the unit price of one unit is “10 yen”. In addition, the average labor cost area addition of “Fujisawa City, Kanagawa Prefecture” is “1.034”. In this case, the guideline for the user A's home service usage limit is “19,616 units” × (10 yen × 1.034) = 202,829.44 yen. In this case, the information type identification unit 130 may round off the fraction (for example, 10 yen or less) in order to make the information easy to understand. Then, the information output unit 150 generates and outputs the presentation information using the “home service usage limit guideline” calculated as described above and the “current payment amount” acquired from the external system 2. . Specifically, the information output unit 150 displays the presentation information e3 indicating a reply “Your home service usage limit guideline is 202,800 yen, and the amount to be paid up to now is 152,000 yen”. Generate and output to user A.

  By confirming the presentation information e3 presented from the information presentation system 1, the user A can know the guideline for the home service usage limit and the current payment amount.

  Here, as long as the presentation information is generated using personal information, the presentation information includes information related to the user's privacy. For this reason, the information output unit 150 preferably outputs the presentation information in a secure environment. For example, in a minor portal (registered trademark), an electronic post office box is prepared for each user. The information output unit 150 is configured to output the generated presentation information to an electronic post office box prepared for each user, and notify the user terminal 5 of the destination (URL: Uniform Resource Locator) of the electronic post office box. It may be. Further, the information output unit 150 stores a destination designated in advance for each user (for example, a destination of a secure terminal owned by the user), and is configured to output presentation information to the destination. It may be. By doing in this way, the protection intensity | strength of the information regarding a user's privacy can be raised.

  In each of the above-described operation examples, the personal information acquisition unit 140 may acquire at least a part of information specified as “personal information to be acquired” from text information generated based on an input from the user. Good. Specifically, the personal information acquisition unit 140 may output a message prompting the user to further input at least a part of the “type of personal information to be acquired” specified by the information type specification unit 130. . And the personal information acquisition part 140 acquires the additional text information which shows the content which the user input as a reply with respect to the message. The personal information acquisition unit 140 can acquire necessary personal information from the text information by analyzing the acquired additional text information. In addition, the text information that has already been acquired may include information related to the personal information of the type specified by the information type specifying unit 130. In such a case, the personal information acquisition unit 140 may acquire necessary personal information based on information included in the acquired text information.

[Second Embodiment]
In 1st Embodiment, although the example which produces | generates and outputs presentation information using the personal information currently hold | maintained at the local government intermediate server 3 was shown, depending on the content of the inquiry from a user, it is held at the local government intermediate server 3 There may be cases where information other than information is required. This embodiment is different from the first embodiment in that it further includes a configuration corresponding to such a case.

[Second Embodiment]
[Function configuration]
The information presentation system 1 of the second embodiment has a functional configuration as shown in FIG. In the present embodiment, the personal information acquisition unit 140 further acquires personal information from the text information acquired by the input information acquisition unit 120. In the present embodiment, the information output unit 150 also includes personal information acquired from the external system 2 (hereinafter also referred to as “first personal information”) and personal information acquired from text information (hereinafter referred to as “first personal information”). , “Noted as“ second personal information ”) is used to generate presentation information to be presented to the user.

  Hereinafter, some specific operation examples of the information presentation system 1 according to the present embodiment will be given.

<First operation example>
FIG. 18 is a diagram illustrating a first operation example of the information presentation system 1 according to the second embodiment.

  First, the user A inputs the contents of the inquiry to the user terminal 5. Here, an example is shown in which text information a4 indicating the content of the inquiry “I am going to be assigned overseas. Please tell me about the necessary procedures in this case.” Is generated in response to the input from the user. ing. The text information a4 is transmitted to the information presentation system 1 and acquired by the input information acquisition unit 120. The information type specifying unit 130 analyzes the text information a4 acquired by the input information acquiring unit 120, and specifies the topic of the text information a4 as “confirmation of procedure at overseas assignment”. In this case, the information type identification unit 130 refers to information illustrated in FIG. 19, for example, and acquires “individual resident tax information”,. It can be specified as the type of personal information that should be. FIG. 19 is a diagram illustrating an example of information defining the type of personal information to be acquired for each topic. In the example of FIG. 19, “the type of personal information to be acquired” is divided into “class A” and “class B”. Personal information that can be acquired via the external system 2 is classified as “class A”. Further, personal information that cannot be acquired via the external system 2 is classified as “class B”. That is, the information illustrated in FIG. 19 indicates that the “responsibility period” and “real estate sale schedule” cannot be acquired via the external system 2.

  Here, when a third party uses a person's personal information, the person's consent is required. Therefore, the personal information acquisition unit 140 outputs a message c4 that confirms whether or not the user A agrees to use personal information. When user A agrees to use personal information, user A performs input d4 indicating that. The input information acquisition unit 120 further acquires information (consent information) generated based on the input d4 and indicating consent to use of personal information. The personal information acquisition unit 140 acquires the personal information of the user A in response to the acquisition of consent information.

  The personal information acquisition unit 140 makes a request to the external system 2 because personal information belonging to “Class A” (personal information such as “personal resident tax information”) can be acquired via the external system 2. Obtained via the external system 2.

  On the other hand, for personal information belonging to “Class B” (personal information related to “assignment period” and “scheduled property sale”), the personal information acquisition unit 140 may acquire these personal information via the external system 2. Can not. Therefore, the personal information acquisition unit 140 inputs the personal information belonging to the “class B” (personal information regarding the “responsibility period” and “scheduled property sale”) in the “type of personal information to be acquired”. The text information acquired by the information acquisition unit 120 is analyzed, and an attempt is made to acquire personal information related to the “responsibility period” and “scheduled property sale”. In the example of this figure, since the text information a4 does not include personal information related to the “duty period” and “scheduled property sale”, the information output unit 150 additionally inputs the information to the user A. For this purpose, for example, additional messages f4-1 and f4-2 are output. User A additionally inputs personal information to these messages f4-1 and f4-2. The input information acquisition unit 120 acquires text information g-1 and g-2 generated based on this additional input. Then, the personal information acquisition unit 140 acquires additional personal information (second personal information) by analyzing the acquired text information g-1 and g-2. In the example of FIG. 18, the personal information acquisition unit 140 can further acquire additional personal information such as “responsibility period: 2 years” and “scheduled property sale: yes”.

  The information output unit 150 uses the first personal information acquired via the external system 2 and the second personal information acquired by analyzing the input text information, and is necessary for overseas assignment. Presentation information e4 indicating a simple procedure is generated and output to user A.

  By confirming the presentation information e4 presented from the information presentation system 1, the user A can know a procedure necessary for overseas assignment.

<Second operation example>
FIG. 20 is a diagram illustrating a second operation example of the information presentation system 1 according to the second embodiment.

  First, the user A inputs the contents of the inquiry to the user terminal 5. Here, there is an example in which text information a5 indicating the content of the inquiry “I am going to work overseas for two years. Please tell me about the necessary procedures in this case.” Is generated in response to the input from the user. It is shown. The text information a5 is transmitted to the information presentation system 1 and acquired by the input information acquisition unit 120. The information type identification unit 130 analyzes the text information a4 acquired by the input information acquisition unit 120, thereby specifying the topic of the text information a5 as “confirmation of procedure at overseas assignment”. In this case, the information type identification unit 130 refers to information illustrated in FIG. 19, for example, and acquires “individual resident tax information”,. It can be specified as the type of personal information that should be.

  Here, when a third party uses a person's personal information, the person's consent is required. Therefore, the personal information acquisition unit 140 outputs a message c5 that confirms whether or not the user A agrees to use the personal information. When user A agrees to use personal information, user A performs input d5 indicating that. The input information acquisition unit 120 further acquires information (consent information) generated based on the input d5 and indicating consent to use of personal information. The personal information acquisition unit 140 acquires the personal information of the user A in response to the acquisition of consent information.

  The personal information acquisition unit 140 makes a request to the external system 2 because personal information belonging to “Class A” (personal information such as “personal resident tax information”) can be acquired via the external system 2. Obtained via the external system 2.

  On the other hand, for personal information belonging to “Class B” (personal information related to “assignment period” and “scheduled property sale”), the personal information acquisition unit 140 may acquire these personal information via the external system 2. Can not. Therefore, the personal information acquisition unit 140 inputs the personal information belonging to the “class B” (personal information regarding the “responsibility period” and “scheduled property sale”) in the “type of personal information to be acquired”. The text information acquired by the information acquisition unit 120 is analyzed, and an attempt is made to acquire personal information related to the “responsibility period” and “scheduled property sale”. In the example of this figure, the text information a5 includes personal information related to the “time for appointment”. In this case, the personal information acquisition unit 140 can acquire additional personal information (second personal information) “responsibility period: 2 years” by analyzing the text information a5. On the other hand, since the text information a5 does not include personal information relating to “real estate sale schedule”, the information output unit 150 may, for example, add an additional message f5 in order to allow the user A to input the information. Is output. User A performs additional input of personal information in response to this message f5. The input information acquisition unit 120 acquires text information g5 generated based on this additional input. Then, the personal information acquisition unit 140 can acquire additional personal information (second personal information) “scheduled to sell real estate: present” by analyzing the acquired text information g5.

  The information output unit 150 uses the first personal information acquired via the external system 2 and the second personal information acquired by analyzing the input text information, and is necessary for overseas assignment. Presentation information e5 indicating a simple procedure is generated and output to user A.

  By confirming the presentation information e5 presented from the information presentation system 1, the user A can know a procedure necessary for overseas assignment.

  As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.

  For example, in the specific examples shown in the above embodiments, the flow of acquiring personal information after obtaining consent information is shown, but the acquisition timing of personal information is not limited to this. For example, the personal information acquisition unit 140 may acquire all of the personal information that can be acquired when the person is authenticated (identified). In this case, the information output unit 150 selects personal information corresponding to the type specified by the information type specifying unit 130 from the acquired personal information, and generates and outputs presentation information using the selected personal information. To do.

  Moreover, in the flowchart used by the above-mentioned description, although several process (process) is described in order, the execution order of the process performed by each embodiment is not restrict | limited to the description order. In each embodiment, the order of the illustrated steps can be changed within a range that does not hinder the contents.

A part or all of the above embodiments can be described as in the following supplementary notes, but is not limited thereto.
1.
Person identification information acquisition means for acquiring person identification information for individually identifying a person;
Input information acquisition means for acquiring text information generated based on input from the person;
Based on the text information, information type specifying means for specifying the type of personal information to be acquired;
Personal information of a person identified by the person identification information via another system accessible to various types of personal information, the personal information acquisition means for acquiring the specified type of personal information;
Information output means for generating and outputting presentation information to be presented to the person using personal information acquired via the other system;
An information presentation system comprising:
2.
The input information acquisition means acquires text information generated based on voice input from the person;
1. Information presentation system described in 1.
3.
The input information acquisition means acquires text information indicating the content of an inquiry from the person,
The information output means outputs information indicating an answer to the content of the inquiry as the presentation information;
1. Or 2. Information presentation system described in 1.
4).
The information type specifying means specifies personal information related to tax payment as the type of personal information to be acquired,
The personal information acquisition means is personal information of a person identified by the person identification information via the other system, and acquires personal information related to tax payment,
The information output means generates information indicating an answer to the content of the inquiry by using personal information regarding the tax payment acquired through the other system.
3. Information presentation system described in 1.
5.
The information type specifying means specifies personal information regarding social security as the type of personal information to be acquired,
The personal information acquisition means is personal information of a person identified by the person identification information via the other system, and acquires personal information related to social security,
The information output means generates information indicating an answer to the content of the inquiry by using personal information about the social security acquired through the other system.
3. Information presentation system described in 1.
6).
The information type specifying means specifies the type of personal information to be acquired using the analysis result of the text information by machine learning.
1. To 5. The information presentation system according to any one of the above.
7).
The information output means outputs personal information acquired via the other system or presentation information including information specified based on the personal information;
1. To 6. The information presentation system according to any one of the above.
8).
The information output means outputs the presentation information to an output destination determined based on the person identification information acquired by the person identification information acquisition means;
7). Information presentation system described in 1.
9.
The input information acquisition means further acquires consent information generated based on input from the person and indicating consent to use of personal information,
The information output means outputs the presentation information after obtaining the consent information.
7). Or 8. Information presentation system described in 1.
10.
The personal information acquisition means acquires personal information of a person identified by the person identification information after the consent information is acquired, and the specified type of personal information;
9. Information presentation system described in 1.
11.
The personal information acquisition means further acquires personal information from the text information,
The information output means generates the presentation information using the first personal information acquired through the other system and the second personal information acquired from the text information.
1. To 10. The information presentation system according to any one of the above.
12
Computer
Get person identification information to identify each person individually,
Obtaining text information generated based on input from the person,
Based on the text information, identify the type of personal information to be acquired,
Through other systems accessible to various personal information, the personal information of the person identified by the person identification information, the personal information of the specified type is acquired,
Using personal information acquired via the other system, generating and outputting presentation information to be presented to the person,
Information presentation method including
13.
The computer is
Obtaining text information generated based on voice input from the person;
Including. Information presentation method described in 1.
14
The computer is
Obtain text information indicating the content of the inquiry from the person,
Information indicating an answer to the content of the inquiry is output as the presentation information.
Including. Or 13. Information presentation method described in 1.
15.
The computer is
Identify personal information related to tax payment as the type of personal information to be acquired,
Personal information of a person identified by the person identification information via the other system, and obtaining personal information regarding tax payment;
Using personal information related to the tax payment acquired through the other system to generate information indicating an answer to the content of the inquiry;
Including. Information presentation method described in 1.
16.
The computer is
Identify personal information about social security as the type of personal information to be acquired,
Personal information of a person identified by the person identification information via the other system, and obtaining personal information related to social security;
Using personal information about the social security acquired through the other system, to generate information indicating an answer to the content of the inquiry;
Including. Information presentation method described in 1.
17.
The computer is
Identify the type of personal information to be acquired using the analysis result of the text information by machine learning.
Including. To 516. The information presentation method according to any one of the above.
18.
The computer is
Outputting presentation information including personal information acquired through the other system or information specified based on the personal information;
Including. To 17. The information presentation method according to any one of the above.
19.
The computer is
Outputting the presentation information to an output destination determined based on the person identification information acquired by the person identification information acquisition means;
Including. Information presentation method described in 1.
20.
The computer is
Further acquiring consent information generated based on input from the person and indicating consent to the use of personal information;
Outputting the presentation information after obtaining the consent information;
Including. Or 19. Information presentation method described in 1.
21.
The computer is
After obtaining the consent information, the personal information of the person identified by the person identification information, the personal information of the specified type is acquired.
Including. Information presentation method described in 1.
22.
The computer is
Further acquiring personal information from the text information,
Generating the presentation information using the first personal information acquired via the other system and the second personal information acquired from the text information;
Including. To 21. The information presentation method according to any one of the above.
23.
In the computer, 12. To 22. The program for performing the information presentation method as described in any one of these.

DESCRIPTION OF SYMBOLS 1 Information presentation system 10 Server apparatus 1010 Bus 1020 Processor 1030 Memory 1040 Storage device 1050 Input / output interface 1060 Network interface 110 Person identification information acquisition part 120 Input information acquisition part 130 Information classification specific part 140 Personal information acquisition part 150 Information output part 2 External System 3 Local government intermediate server 4 Resident information system 5 User terminal 6 Medium

Claims (10)

Person identification information acquisition means for acquiring person identification information for individually identifying a person;
Input information acquisition means for acquiring text information generated based on input from the person;
Based on the text information, information type specifying means for specifying the type of personal information to be acquired;
Personal information of a person identified by the person identification information via another system accessible to various types of personal information, the personal information acquisition means for acquiring the specified type of personal information;
Information output means for generating and outputting presentation information to be presented to the person using personal information acquired via the other system;
An information presentation system comprising: The input information acquisition means acquires text information generated based on voice input from the person;
The information presentation system according to claim 1. The input information acquisition means acquires text information indicating the content of an inquiry from the person,
The information output means outputs information indicating an answer to the content of the inquiry as the presentation information;
The information presentation system according to claim 1 or 2. The information type specifying means specifies personal information related to tax payment as the type of personal information to be acquired,
The personal information acquisition means is personal information of a person identified by the person identification information via the other system, and acquires personal information related to tax payment,
The information output means generates information indicating an answer to the content of the inquiry by using personal information regarding the tax payment acquired through the other system.
The information presentation system according to claim 3. The information type specifying means specifies personal information regarding social security as the type of personal information to be acquired,
The personal information acquisition means is personal information of a person identified by the person identification information via the other system, and acquires personal information related to social security,
The information output means generates information indicating an answer to the content of the inquiry by using personal information about the social security acquired through the other system.
The information presentation system according to claim 3. The information output means outputs personal information acquired via the other system or presentation information including information specified based on the personal information;
The information presentation system according to any one of claims 1 to 5. The input information acquisition means further acquires consent information generated based on input from the person and indicating consent to use of personal information,
The information output means outputs the presentation information after obtaining the consent information.
The information presentation system according to claim 6. The personal information acquisition means further acquires personal information from the text information,
The information output means generates the presentation information using the first personal information acquired through the other system and the second personal information acquired from the text information.
The information presentation system according to any one of claims 1 to 7. Computer
Get person identification information to identify each person individually,
Obtaining text information generated based on input from the person,
Based on the text information, identify the type of personal information to be acquired,
Through other systems accessible to various personal information, the personal information of the person identified by the person identification information, the personal information of the specified type is acquired,
Using personal information acquired via the other system, generating and outputting presentation information to be presented to the person,
Information presentation method including   The program for making a computer perform the information presentation method of Claim 9.

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