JP2019185203A - Bot system and program of bot system - Google Patents

Abstract

To provide a bot system automatically responding a desired content for a user by grasping intention of an input person as the user.SOLUTION: A bot system 100 comprises a user's terminal (110A), a chat bot 121 of a server for chat 120 or comprises a microphone 114, a speaker 115, communication means, and an artificial intelligence speaker terminal 110B having a bot 116 having a learning function, and the chat bot 121 or the bot 116 grasps an intention of a user by dividing letters of input data with morphological analysis or a space-wording rule as well as grasping a word meaningful for the intention, and selects a relevant thing in a database by accessing a database server 130 on the basis of the grasped content to respond.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a bot system for transmitting and receiving chat data between a user terminal and a chat bot of a chat server, a bot system including a microphone, a speaker, a communication means, and a bot, and a bot system. Related to the program.

  Conventionally, including at least one processor implemented to execute computer readable instructions, wherein the at least one processor selects query data and accounts for at least one of the users registered with the messaging service The communication session established between the user and the artificial intelligence account registered with the messaging service, and the question data is sent to at least one user through the communication session confirmed as an instant message of the artificial intelligence account and confirmed There is known an artificial intelligence learning system that receives response data for question data from at least one user through a communication session and generates learning data for artificial intelligence based on the question data and the received response data. For example, Patent Document 1).

JP 2017-153078 A

  However, since the conventional artificial intelligence learning system described above has a configuration in which artificial intelligence and the user are interacted with text data via a terminal and learned by artificial intelligence, it is difficult for the artificial intelligence to grasp the user's intention. was there.

  Therefore, the present invention solves the problems of the prior art as described above, that is, the object of the present invention is to grasp the intention of the input user who is the user and automatically respond to the user's desired contents. A bot system to be used, and a program for the same.

  The invention according to claim 1 is a bot system for transmitting and receiving chat data between a user terminal and a chat bot of a chat server, wherein the chat bot is a word of chat data from the user terminal. Is divided by morphological analysis or division rules to understand the user's intention and the word meaningful to the intention. Based on the content, the database is accessed and the relevant one is selected from the database. Thus, the above-described problem is solved by the configuration of transmitting to the user terminal.

  In addition to the configuration of the bot system described in claim 1, the invention according to claim 2 is in the database based on the content that the chat bot grasps from the words of chat data from the user terminal. Select a question that is related to the content grasped based on the chat data words from multiple combinations of questions and answers, and send the content of the answer to the selected question to the user's terminal Thus, the above-described problem is further solved.

  In the invention according to claim 3, in addition to the configuration of the bot system described in claim 1, the chat bot determines whether or not a predetermined website is displayed on the display unit of the user terminal, When it is determined that the screen is displayed, the chat screen can be displayed freely on the display unit, and the content that is grasped based on the words of the chat data from the user's terminal from among a plurality of questions and answers in the database. The above-described problem is further solved by selecting a question with a characteristic and transmitting the content of an answer to the selected question to the user's terminal.

  In the invention according to claim 4, in addition to the configuration of the bot system described in claim 1, the chat bot determines whether or not a predetermined website is displayed on the display unit of the user terminal, When it is determined that the screen is displayed, the chat screen is freely displayed on the display unit. When a predetermined location is tapped or clicked, data relating to the predetermined location is transmitted as chat data from the user's terminal to the chat bot. However, based on the content of the chat data, the user can access the database, select the relevant database and send it to the user ’s terminal. By converting the text to speech and outputting it, the problem described above is further solved. That.

  The invention according to claim 5 is a bot system including a microphone, a speaker, a communication means, and a bot, and the bot delimits words of input data from the microphone by a morphological analysis or a division rule. To understand the intention of the voice input person and the word meaningful to the intention, and based on the grasped contents, access the database server using the communication means and select the relevant one from the database. Therefore, the above-described problem can be solved.

  In the invention according to claim 6, in addition to the configuration of the bot system described in claim 5, the bot selects website information from the database and uses a speaker for the contents of the website. The configuration for outputting sound further solves the above-described problems.

  The invention according to claim 7 is a bot system program for transmitting and receiving chat data between a user terminal and a chat bot of a chat server, wherein the chat bot includes chat data from the user terminal. The intent grasping step of grasping the user's intention and the word meaningful for the intent by dividing the words by morphological analysis or the division rule, and the chatbot accesses the database based on the grasped contents. The above-described problem is solved by providing a reply step of selecting a relevant item from the database and transmitting it to the user's terminal.

  The invention according to claim 8 is a program of a bot system comprising a microphone, a speaker, a communication means, and a bot, wherein the bot uses a morphological analysis or division rule for words of input data from the microphone. An intent grasping step for grasping the intention of the voice input person by separating them with the meaning and a word meaningful for the intent, and the bot accesses the database server using the communication means based on the grasped contents to access the database The above-described problem is solved by providing a sound output step of selecting a relevant item from among the items and outputting a sound using a speaker.

  The bot system of the present invention includes the user terminal and the chat bot of the chat server, so that chat data can be transmitted and received between the user terminal and the chat bot of the chat server. In addition, the following specific effects can be achieved.

According to the bot system of the invention according to claim 1, what is called an entity that is a word meaningful to an intent and an intention is grasped as a content input by a user is divided by a morphological analysis or a division rule. Since the information related to the input contents is selected and sent back to the user's terminal, the user can receive information of the desired contents.
In other words, since an appropriate content is automatically selected and returned to the user's terminal in response to the request from the user, the user can be satisfied without any response.

  According to the bot system of the invention of claim 2, in addition to the effects of the invention of claim 1, the user wants to know when he / she inputs a question about the content he / she wants to know or a problem. Since the contents and the solution are selected from the database and sent back, it is possible to perform a help desk function that allows the user to inform the solution easily and quickly without reading the FAQ.

  According to the bot system of the invention of claim 3, in addition to the effect of the invention of claim 1, when a user browsing the website inputs a question about a content that the user wants to know or a problem is input Inquiries that users can easily exchange without knowing the FAQ on the website, etc., because the contents and solutions that the user wants to know are selected from the database and sent back. The answer function can be fulfilled.

  According to the bot system of the invention of claim 4, in addition to the effect produced by the invention of claim 1, chat data is transmitted to the chat bot simply by tapping or clicking by the user, and the transmitted chat data. Since the content related to is returned as chat data and is guided by voice, the user can listen to the related content of the place tapped or clicked on the website without inputting text.

According to the bot system of the invention according to claim 5, the input content spoken by the voice input person is a so-called entity that is a word meaningful to the intent and the intention, which is an intention divided by a morphological analysis or a division rule. Since the content is selected according to the input content, the voice input person can listen to the desired content by voice without moving his / her hand.
In other words, since an appropriate content is automatically selected and output by voice in response to a request from the voice input person, it is possible to satisfy the voice input person without any response.

  According to the bot system of the invention of claim 6, in addition to the effect of the invention of claim 5, since the information on the website is selected, the voice input person can select the desired website without moving their hands. Can be heard by voice.

According to the bot system program of the invention of claim 7, as in the effect of the invention of claim 1, a so-called intent in which the content input by the user is an intention divided by a morphological analysis or a division rule. And what is called a word that is meaningful to the intention, so-called entity is recognized and related to the input content is selected and sent back to the user's terminal, so that the user can receive information of the desired content .
In other words, since an appropriate content is automatically selected and returned to the user's terminal in response to the request from the user, the user can be satisfied without any response.

According to the bot system of the invention according to claim 8, as in the effect of the invention according to claim 5, the input content spoken by the voice input person is an intention that is intended to be delimited by morphological analysis or division rule. A so-called entity, which is a meaningful word for the tent and intention, is grasped and the content in accordance with the input content is selected, so that the voice input person can hear the desired content by voice without moving his / her hand.
In other words, since an appropriate content is automatically selected and output by voice in response to a request from the voice input person, it is possible to satisfy the voice input person without any response.

The conceptual diagram which shows the high-order concept of the bot system which is 1st Example of this invention. The chart figure which shows operation | movement of the high-order concept of the chat bot which is 1st Example of this invention. 1 is a lower conceptual diagram showing a bot system that is a first embodiment of the present invention. The conceptual diagram which shows the bot system which is 2nd Example of this invention. The conceptual diagram which shows the bot system which is 3rd Example of this invention. The conceptual diagram which shows the bot system which is 4th Example of this invention.

The bot system of the present invention includes a user terminal and a chat bot of a chat server, and the chat bot recognizes a user intention by dividing words of chat data from the user terminal by a morphological analysis or a division rule. In addition, by grasping words that are meaningful to the intent, accessing the database based on the grasped contents, selecting relevant ones from the database and transmitting them to the user's terminal, Any specific embodiment may be used as long as the user is satisfied by receiving information of desired contents without corresponding.
Alternatively, the bot system of the present invention includes a microphone, a speaker, a communication means, and a bot, and the bot grasps the intention of the voice input person by dividing words of input data from the microphone by a morphological analysis or a division rule. In addition, grasp the word that is meaningful for the intention, access the database server using the communication means based on the grasped content, select the relevant one from the database, and output the sound using the speaker If the configuration allows the voice input person to satisfy the voice input person by listening to the desired contents without moving the hand and moving the hand without moving the hand, its specific embodiment May be anything.
Furthermore, the program of the bot system according to the present invention is designed so that a chatbot understands a user's intention by dividing words of chat data from the user's terminal by a morphological analysis or a division rule, and grasps a word meaningful to the intention. By having a grasping step and a reply step in which the chatbot accesses the database based on the grasped content, selects a relevant one from the database, and sends it to the user's terminal, As long as the user satisfies the user by receiving the information of the desired content without a response from the person, the specific embodiment may be any.
Alternatively, the program of the bot system according to the present invention can be used to understand the intention of the voice input person by dividing the words of the input data from the microphone by the morphological analysis or the division rule, and grasp the intention meaningful for the intention. And a voice output step in which the bot accesses the database server using the communication means based on the grasped contents, selects a relevant one from the database, and outputs the voice using the speaker. Therefore, if the voice input person satisfies the voice input person by listening to the desired content by voice without moving the hand without moving, the specific embodiment thereof May be anything.

For example, a user terminal transmits and receives information such as a desktop personal computer terminal, a notebook personal computer terminal, a smart phone terminal, a tablet terminal, a wristwatch type terminal, etc., and is a so-called Internet wide area network, local network, telephone Any network can be used as long as it can be connected to a communication network including a line.
The input format on the user's terminal may be a format that converts voice input into text, or a format that is directly input by the user as text.
Further, how to ask on the chat screen of the user terminal by the chat bot may be by voice, by text, or by both voice and text.
Further, the chat server provided with the chat bot and the database server may be configured separately or in a common configuration.
Further, for example, a terminal having a bot (artificial intelligence control means having a learning function) and a terminal (server) having a database may be configured separately or may be configured in common.
In other words, the bot (artificial intelligence control means) may be provided in a terminal together with a microphone and a speaker, or may be provided in a terminal together with a server having a database.
In addition, the related items include related data, information, other predetermined application software, and other predetermined systems.
The bot (artificial intelligence control means) and the database may be provided in one server or a plurality of servers on the cloud.

A bot system 100 and a program thereof according to a first embodiment of the present invention will be described below with reference to FIGS.
Here, FIG. 1 is a conceptual diagram showing a general concept of the bot system 100 according to the first embodiment of the present invention, and FIG. 2 is an operation of the general concept of the chat bot 121 according to the first embodiment of the present invention. FIG. 3 is a lower conceptual view showing the bot system 100 according to the first embodiment of the present invention.

As shown in FIG. 1, the bot system 100 according to the first embodiment of the present invention includes a smartphone terminal 110 </ b> A that is an example of a user terminal, a chat server 120, and a chat bot 121 provided in the chat server 120. And a database server 130.
Among these, ID information of the chat bot 121 (database reference automatic response bot) of the database reference automatic response function is added to the smartphone terminal 110A, and the chat screen 112A displayed on the display unit 111A which is a liquid crystal touch panel of the smartphone terminal 110A. Is configured to display an icon 113 of the chatbot 121.

The chat server 120 has a program for the chat bot 121 and a chat data database 122 for storing chat data.
The smartphone terminal 110 </ b> A is configured to transmit / receive chat data to / from the chat bot 121 of the chat server 120.
Although the chat bot 121 is actually provided in the chat server 120, the concept is an image in which the smartphone terminal 110A transmits and receives chat data to and from the chat bot 121 via the chat server 120. .

The chat server 120 is configured to advance the process without waiting for the I / O result.
In the present embodiment, the chat bot 121 uses the user's input from the smartphone terminal 110A as a trigger to divide the chat data words from the smartphone terminal 110A by a morphological analysis or a division rule, and grasps the user's intention and has a meaning for the intention. It is configured to grasp a certain word, access the database server 130 based on the grasped content, select a relevant one from the database, and transmit it to the user's smartphone terminal 110A.

In addition, although the smart phone terminal 110A was mentioned as an example of the user terminal, the bot system 100 has a configuration including an artificial intelligence speaker terminal 110B and a database server 130 having a database as shown in FIG. Good.
Among these, the artificial intelligence speaker terminal 110B includes a microphone 114, a speaker 115, a communication means, and a bot 116 that is an artificial intelligence control means having an installed learning function.
When the user speaks to the artificial intelligence speaker terminal 110B, the bot 116 understands the intention of the voice input person by dividing the words of the input data from the microphone 114 by the morphological analysis or the division rule, and is meaningful for the intention. A certain word is grasped, and based on the grasped content, the database server 130 having the database is accessed using the communication means, a relevant one is selected from the database, and the sound is output using the speaker 115. It is configured as follows.
Although the configuration in which the bot 116 is provided inside the artificial intelligence speaker terminal 110 </ b> B has been described, a configuration provided in the server may be used as in the chat bot 121.
In this case, it goes without saying that the voice data from the microphone 114 is converted into text data inside the artificial intelligence speaker terminal 110B and the text data is transmitted to the bot (116) of the server.
Moreover, the structure which interacts with the bot of a server using the microphone and speaker which were provided in the smart phone terminal 110A may be sufficient.

Here, the case of the smartphone terminal 110A will be described.
Specifically, as shown in FIG. 2, in step S1, as a determination step, the chat bot 121 determines whether or not there is an input from the user.
The input format may be a voice input converted to text, or a text input directly.
And it transmits to the chat bot 121 as chat data from the smart phone terminal 110A, and it is determined whether the chat bot 121 received chat data.
If it is determined that it has been received, the process proceeds to step S2. On the other hand, if it is determined that it has not been received, step S1 is repeated.

In step S2, as an intention grasping step, the chat bot 121 grasps a user's intention by separating words of chat data from the user's smartphone terminal 110A by a morphological analysis or a division rule, and grasps a word meaningful to the intention. .
Here, the sharing rule will be described.
Rule 1: The phrase must be completed.
Rule 2: If a part of a phrase can create a phrase, the part is cut off.
Rule 3: In the meantime, the part where another word can be confused is cut.
Rule 4: The part where various words can be continued after that end.

In step S3, as a database access step, the chat bot 121 accesses the database server 130 based on the grasped contents.
In step S4, as a reply step, a relevant item is selected from the database and transmitted to the user's smartphone terminal 110A. That is, it responds.

As a result, the content entered by the user is delimited by morphological analysis or division rules, and so-called intents and words that are meaningful to the intent. Is selected and returned to the user's smartphone terminal 110A.
As a result, the user can receive desired information.
Although the database server 130 and the chat server 120 are provided independently, it is needless to say that a common server may be used.

A more specific operation will be described below.
As shown in FIG. 3, it is assumed that an employee is working using a personal computer PC in a company office.
Then, it is assumed that there is a problem that the monitor of the personal computer PC is turned on or off.
Employees, and to display the chat screen 112A on the display unit 111A of the liquid crystal touch panel of the smart phone terminal 110A, sent as a chat bot 121 is an example of the effect of "Hello! Please enter the annoyances you!" To the smart phone terminal 110A and, when the smart phone terminal 110A is to receive it, "Please enter the annoyances Hello! you!" to the effect is displayed on the chat screen 112A of the smart phone terminal 110A.

The employee, for example, inputs to the chat bot 121 by voice input or text input to the effect that “I am having trouble with the PC monitor turning on or off. What should I do?”
Then, the chat bot 121 receives chat data stating “I'm in trouble because the computer monitor is on or off. What should I do?”
Then, the chat bot 121 having the artificial intelligence control means grasps the user's intention by dividing the phrase into phrases according to the division rule, and grasps a word meaningful to the intention.

In this example, the intent of the user's intention is “I want you to tell me about the computer” from the words “Computer”, “I'm in trouble”, “Masu”, “How can I do it”, “What should I do?” Chatbot 121 (artificial intelligence control means) grasps.
Thus, a category for the personal computer PC may be selected in the database.
Furthermore, it grasps entities that are words that have meaning to the intent.

In the case of this example, it is necessary to grasp the specific state of the personal computer PC, and the chatbot 121 indicates that the entity for the intent is “monitor”, “on” or “disappear”. (Artificial intelligence control means) to grasp.
And it grasps | ascertains that the question and the content of an inquiry are about the malfunction of the monitor of personal computer PC.

The database of the database server 130 is provided with a plurality of combinations of questions and answers as data.
The chat bot 121 accesses the database server 130.
And the question relevant to the content grasped | ascertained based on the word of chat data is selected from the some combination of the question and answer which exist in a database.
Furthermore, the content of the answer to the selected question is transmitted to the user's smartphone terminal 110A.

In the case of this example, a combination of the question and the answer is selected, and as an example of the answer, “Let's restart the PC once!” Is transmitted to the smartphone terminal 110A. This is a so-called push notification.
Then, the smartphone terminal 110A receives the chat data from the chat bot 121, and the chat screen 112A displays “Let's restart the computer once!”.
At this time, the content of chat data from the chat bot 121 may be output by voice using a speaker of the smartphone terminal 110A.

As a result, when the user inputs a question about the content that the user wants to know or a problem is input, the content or solution that the user wants to know is selected from the database and returned.
As a result, it is possible to perform a help desk function that allows the user to easily and quickly inform the solution without reading the FAQ.
In this embodiment, the function of the call center automatic response bot has been described as an example of the database reference automatic response bot. However, the chat bot 121 sends information on the company's products and services to the user's terminal according to the input from the user. You may comprise so that it may provide by an automatic response.
Further, since the artificial intelligence speaker terminal 110B is similar to the smartphone terminal 110A, detailed description thereof is omitted.

  The bot system 100 according to the first embodiment of the present invention thus obtained includes a smartphone terminal 110A which is an example of a user terminal, a chat bot 121 of the chat server 120, and a database server 130 having a database. The chatbot 121 grasps the user's intention by dividing the words of the chat data from the user's smartphone terminal 110A by the morphological analysis or the division rule, grasps the word meaningful to the intention, and based on the grasped content Thus, by accessing the database server 130, selecting a relevant item from the database and transmitting it to the user's smartphone terminal 110A, the user can receive information of desired contents, That corresponds Ku can be satisfied user.

  Further, the chat bot 121 selects the chat data word from a plurality of combinations of the question and answer in the database of the database server 130 based on the content obtained from the chat data word from the user's smartphone terminal 110A. By selecting a question related to the content grasped based on the content and transmitting the content of the answer to the selected question to the user's smartphone terminal 110A, the user can easily do so without reading the FAQ, Help desk functions can be quickly informed of solutions.

  The bot system 100 according to the first embodiment of the present invention includes an artificial intelligence speaker terminal 110 </ b> B having a microphone 114, a speaker 115, a communication unit, and a bot 116, and the bot 116 receives an input from the microphone 114. The words of the data are separated by morphological analysis or segmentation rules to grasp the intention of the voice input person, grasp the words meaningful to the intention, and access the database server 130 using the communication means based on the grasped contents. By selecting the relevant database from the database and outputting the sound using the speaker 115, the voice input person can hear the desired content by voice without moving the hand, and the person can respond. It is possible to satisfy the voice input person without doing so.

  In the program of the bot system 100 according to the first embodiment of the present invention, the chat bot 121 grasps the user's intention by dividing the words of the chat data from the user's smartphone terminal 110A by the morphological analysis or the division rule. The intention grasping step S2 for grasping a word meaningful to the intention, and the chatbot 121 access the database based on the grasped contents, select a relevant one from the databases, and transmit it to the user's terminal. By providing the reply steps S3 and S4, the user can receive information of desired contents, and the user can be satisfied without responding.

  Furthermore, in the program of the bot system 100 according to the first embodiment of the present invention, the bot 116 recognizes the intention of the voice input person by separating the words of the input data from the microphone 114 by the morphological analysis or the division rule, and for the intention. The intention grasping step (S2) for grasping a meaningful word, and the bot 116 accesses the database server 130 using the communication means based on the grasped contents and selects a relevant one from the databases. And a voice output step (corresponding to S3 and S4) for outputting voice using the speaker 115, the voice input person can hear the desired content without moving his / her hand. The effect is enormous, such as being able to satisfy the voice input person without dealing with it.

Next, a bot system 100 according to a second embodiment of the present invention will be described with reference to FIG.
Here, FIG. 4 is a conceptual diagram showing a bot system 100 according to a second embodiment of the present invention.
The bot system 100 according to the second embodiment is obtained by changing the use of the bot system 100 according to the first embodiment to automatic response to website inquiries, and many elements are common to the bot system 100 according to the first embodiment. Therefore, detailed descriptions of common items are omitted.

As shown in FIG. 4, when a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C as an example of a user terminal of the bot system 100 according to the second embodiment of the present invention, a chat screen is displayed. 112C is displayed.
Specifically, the control unit (or chat bot 121) of the personal computer terminal 110C determines whether or not a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C.
When it is determined that it is displayed, the control unit (or chat bot 121) of the personal computer terminal 110C displays the chat screen 112C on the display unit 111C.

For example, when a website WB for guiding corporate products and services is displayed as an example of the predetermined website WB, a chat screen 112C is displayed on the display unit 111C of the personal computer terminal 110C.
Then, chat bot 121, to send "Please enter the Hello! Inquiry!" As an example the fact to the personal computer terminal 110C.
Then, in the chat screen 112C of the personal computer terminal 110C, as a message from the chat bot 121, "Please enter the Hello! Inquiry!" The effect is displayed.

Assume that a user inputs “What is the difference between Plan A and Plan B?” On the chat screen 112C of the personal computer terminal 110C and transmits it to the chatbot 121 as an example.
Then, the chat bot 121 receives chat data indicating “What is the difference between the plan A and the plan B?”.
Then, the chat bot 121 having the artificial intelligence control means grasps the user's intention by dividing the phrase into phrases according to the division rule, and grasps a word meaningful to the intention.

In this example, the chatbot 121 (artificial intelligence control means) knows that the intent that the user intends is “tell me about the plan” from the words “plan” and “what is it?”.
Thereby, a category for the contents of the plan may be selected in the database.
Furthermore, it grasps entities that are words that have meaning to the intent.

In the case of this example, it is necessary to grasp what kind of difference is specifically about the difference in the plan, and the chatbot indicates that the entity for the intent is “plan A”, “plan B”, and “difference”. 121 (artificial intelligence control means) grasps.
And it grasps | ascertains that the question and the content of an inquiry are about the difference of the content of the plan A and the content of the plan B. FIG.

The database of the database server 130 is provided with a plurality of combinations of questions and answers as data.
The chat bot 121 accesses the database server 130.
And the question relevant to the content grasped | ascertained based on the word of chat data is selected from the some combination of the question and answer which exist in a database.
Furthermore, the content of the answer to the selected question is transmitted to the user's personal computer terminal 110C.

In this example, as an example, the fact that “the difference between the plan A and the plan B is the difference in the presence or absence of option setting!” Is transmitted to the personal computer terminal 110C.
Then, the personal computer terminal 110C receives the chat data from the chatbot 121, and the chat screen 112C displays that “the difference between the plan A and the plan B is the difference in the presence or absence of option settings!”. The
At this time, the content of chat data from the chat bot 121 may be output by voice using a speaker of the personal computer terminal 110C.

As a result, when a user browsing the website WB inputs a question about a content he / she wants to know or a problem, he / she selects and returns the content / solution that the user wants to know from the database.
As a result, it is possible to fulfill an automatic answer function for inquiries in which the user communicates easily and informs the solution without reading the so-called FAQ on the website WB.

  The bot system 100 according to the second embodiment of the present invention thus obtained determines whether or not a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C as an example of the user terminal. When the chat bot 121 determines that the chat screen 121 has been displayed, the chat screen 112C can be displayed freely on the display unit 111C, and the chat from the personal computer terminal 110C of the user can be selected from a plurality of combinations of questions and answers in the database. By selecting a question related to the content grasped based on the word of the data and transmitting the content of the answer to the selected question to the user's personal computer terminal 110C, the user can execute the FAQ on the website WB. Easily communicate without reading Such as it is possible to fulfill the automatic answer function with respect to inquiries that will inform the determined measures, the effect is enormous.

Next, a bot system 100 according to a third embodiment of the present invention will be described with reference to FIG.
Here, FIG. 5 is a conceptual diagram showing a bot system 100 according to a third embodiment of the present invention.
The bot system 100 of the third embodiment is obtained by changing the use of the bot system 100 of the first embodiment to automatic voice guidance of information on the website WB, and the first embodiment and the second embodiment with respect to many elements. Since the bot system 100 is the same as the bot system 100, detailed description of common items is omitted.

As shown in FIG. 5, a bot system 100 according to a third embodiment of the present invention includes an artificial intelligence speaker terminal 110B and a database server 130 having a database.
The bot 116 of the artificial intelligence speaker terminal 110B recognizes the intention of the voice input person by dividing the words of the input data from the microphone 114 by a morphological analysis or a division rule, and grasps a word meaningful to the intention.
Based on the grasped contents, the bot 116 accesses the database server 130 using communication means, selects relevant website information from the database, and turns the speaker 115 on the contents of the website WB. And is configured to output sound.

For example, it is assumed that a voice input person who is a user speaks to the artificial intelligence speaker terminal 110 </ b> B to the effect of “restaurant introduction XX homepage!” As an example.
Then, it is input as voice data from the microphone 114 and converted into text data.
Then, the bot 116 grasps the intention of the voice input person, “The voice input person wants to know information on the homepage of the restaurant introduction XX”.
Next, the bot 116 accesses the database server 130 to access the uniform resource locator (URL) of the homepage (top page) of the restaurant introduction XX.

On the homepage (top page) of the restaurant introduction XX, there is a place where a place or genre is input or specified as a condition setting.
The bot 116 recognizes it from, for example, HTML format source code on the homepage (top page) of the restaurant introduction XX, and outputs a voice saying “Please tell me the place and genre!” As an example.
As an example, the voice input person speaks to the artificial intelligence speaker terminal 110B to say “Italian near Tokyo Station!”.

Then, it is inputted as voice data from the microphone 114 and converted into text data, and the bot 116 searches for a place near Tokyo Station and information on Italian genre information in the restaurant introduction website WB.
It is assumed that information of restaurants “XX bar” and “Ristorante ΔΔ” satisfying this condition is registered.
The bot 116 uses the speaker 115 to output a voice message “There is XX bar and Ristorante △!”.

As a result, the input content spoken by the voice input person is divided by morphological analysis or division rules, and is a so-called intent and a word meaningful to the intention. WB information is selected.
As a result, the voice input person can hear the information of the desired website WB by voice without moving his / her hand.
In other words, since information on the website WB having appropriate contents is automatically selected and output in voice in response to a request from the voice input person, it is possible to satisfy the voice input person without any response.

Note that the configuration in which the bot 116 is provided inside the artificial intelligence speaker terminal 110 </ b> B has been described.
Further, although the artificial intelligence speaker terminal 110B has been described as an example of the user terminal, the smartphone terminal 110A and the chatbot 121 may be used.
In this case, an image can be conveyed to the user by displaying a photo of cooking or a photo showing the atmosphere in the store on the display unit 111A of the smartphone terminal 110A.

  The bot system 100 according to the third embodiment of the present invention thus obtained includes an artificial intelligence speaker terminal 110B having a microphone 114, a speaker 115, a communication means, and a bot 116, and a database server 130. The bot 116 understands the voice input person's intention by dividing the words of the input data from the microphone 114 by a morphological analysis or a division rule, grasps a word meaningful to the intention, and performs communication based on the grasped contents. By accessing the database server 130 using the means, selecting relevant website information from the database, and outputting the voice of the contents of the website WB using the speaker 115, the voice input person Listen to the information of the desired website WB by voice without moving their hands Such as can be, the effect is enormous.

Next, a bot system 100 according to a fourth embodiment of the present invention will be described with reference to FIG.
Here, FIG. 6 is a conceptual diagram showing a bot system 100 according to a fourth embodiment of the present invention.
The bot system 100 of the fourth embodiment is obtained by changing the use of the bot system 100 of the first embodiment to automatic correspondence of voice guidance of the website WB, and for many elements, the first to third embodiments. Since the bot system 100 is the same as the bot system 100, detailed description of common items is omitted.

As shown in FIG. 6, when a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C which is an example of a user terminal of the bot system 100 according to the fourth embodiment of the present invention, a chat screen is displayed. 112C is displayed.
Specifically, the control unit (or chat bot 121) of the personal computer terminal 110C determines whether or not a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C.
When it is determined that the screen is displayed, the control unit (or chat bot 121) of the personal computer terminal 110C displays the chat screen 112C on the display unit 111C or activates the chat screen 112C in the background.

For example, when a website WB for guiding an ABC water bottle as a company product is displayed as an example of a predetermined website WB, a chat screen 112C is displayed on the display unit 111C of the personal computer terminal 110C.
Then, chat bot 121, to send the effect of "Hello! Please click or tap the place you want to know!" To the personal computer terminal 110C as an example.
Then, in the chat screen 112C of the personal computer terminal 110C, as a message from the chat bot 121, the effect of "Hello! Please click or tap the place you want to know!" Is displayed.

It is assumed that the user clicks on an ABC water bottle as an example of a product on the website WB displayed on the display unit 111C of the personal computer terminal 110C.
Then, “ABC water bottle” is input as chat data as an example of text information embedded in the clicked part by source code or the like and transmitted to the chat bot 121, and the chat bot 121 indicates “ABC water bottle”. Receive chat data.
Then, the chat bot 121 having the artificial intelligence control means grasps the user's intention by dividing the phrase into phrases according to the division rule, and grasps a word meaningful to the intention.

In this example, the chatbot 121 (artificial intelligence control means) knows from the word “ABC water bottle” that the intent that the user intends is “I want you to tell me about the product”.
Thereby, the category about the contents of goods should just be selected in a database.
Furthermore, it grasps entities that are words that have meaning to the intent.

In the case of this example, it is necessary to specifically grasp the specifications of the product, and the chatbot 121 (artificial intelligence control means) grasps that the entity for the intent is “ABC water bottle”.
And it grasps | ascertains that the content which a user wants to know is about the detail of the specification of an ABC water bottle.

In the database of the database server 130, a plurality of combinations of information titles and details of the information are provided as data.
The chat bot 121 accesses the database server 130.
And the title of the information relevant to the content grasped | ascertained based on the word of chat data is selected from the some combination of the title of the information in a database, and the detail of the information.
Further, the details of the information corresponding to the title of the selected information are transmitted to the user's personal computer terminal 110C.

In the case of this example, as an example, “the newly-released ABC water bottle has a capacity of 500 ml and is compatible with temperature and cold! The color is blue, red, gray and pink” is transmitted to the personal computer terminal 110C.
Then, the personal computer terminal 110C receives the chat data from the chat bot 121, and the chat screen 112C indicates that “the newly-released ABC water bottle has a capacity of 500 ml and is compatible with temperature and cold! The colors are blue, red and gray. , “Four colors of pink” is displayed, and the speaker of the personal computer terminal 110 </ b> C is configured to output the content of chat data from the chat bot 121 by voice.

Thus, the chat data is transmitted to the chat bot 121 only by tapping or clicking by the user, and the contents related to the transmitted chat data are returned as chat data and guided by voice.
As a result, the user can hear the related content of the part tapped or clicked on the website WB by voice without inputting text.

  The bot system 100 according to the fourth embodiment of the present invention thus obtained determines whether or not a predetermined website WB is displayed on the display unit 111C of the personal computer terminal 110C which is an example of a user terminal. When the chat bot 121 determines and displays that the chat screen 112C is displayed, the chat screen 112C can be displayed freely on the display unit 111C, and when a predetermined location is tapped or clicked, data relating to the predetermined location is used as chat data for the user's personal computer. The chat bot 121 is transmitted from the terminal 110C to the chat bot 121, and the chat bot 121 grasps the words of the chat data, accesses the database server 130 based on the grasped contents, and selects a relevant one from the databases. User's personal computer The location where the user taps or clicks on the website WB without inputting text, because the personal computer terminal 110C transmits to the computer terminal 110C, and the user's personal computer terminal 110C converts the text of the chat data into voice and outputs it. The effect is enormous.

100: Bot system 110A: Smartphone terminal (user terminal)
111A ... Display 112A ... Chat screen 113 ... (chat bot) icon 110B ... Artificial intelligence speaker terminal (including communication means) (user terminal)
114 ... microphone 115 ... speaker 116 ... bot (artificial intelligence control means)
110C ... Personal computer terminal (user terminal)
111C ... Display unit 112C ... Chat screen 120 ... Chat server 121 ... Chat bot 122 ... Chat data database 130 ... Database server (database)
PC ... PC WB ... Website

Claims (8)

A bot system that transmits and receives chat data between a user terminal and a chat bot on a chat server,
The chat bot understands the user's intention by dividing the words of the chat data from the user's terminal by a morphological analysis or a division rule, grasps a word meaningful to the intention, and stores it in the database based on the grasped content. A bot system characterized by being configured to access and select a relevant database from a database and transmit it to a user terminal.   Based on the content that the chatbot has grasped from the chat data words from the user's terminal, it is related to the content that has been grasped based on the words of the chat data from a plurality of combinations of questions and answers in the database. The bot system according to claim 1, wherein the bot system is configured to select a question with a characteristic and transmit a content of an answer to the selected question to a user terminal.   The chat bot determines whether or not a predetermined website is displayed on the display unit of the user's terminal, and when it is determined that the display is performed, the chat screen is freely displayed on the display unit and a plurality of questions in the database are displayed. The answer is selected based on the words in the chat data from the user's terminal, and the answer to the selected question is sent to the user's terminal. The bot system according to claim 1, wherein there is a bot system.   The chat bot determines whether or not a predetermined website is displayed on the display unit of the user's terminal. When the chat bot determines that the predetermined website is displayed, the chat screen is freely displayed on the display unit, and the predetermined part is tapped or When clicked, data related to the specified location is sent as chat data from the user's terminal to the chat bot. The chat bot understands the words of the chat data, and accesses the database based on the grasped contents. 2. The bot according to claim 1, wherein the bot has a configuration in which a relevant item is selected and transmitted to the user's terminal, and the user's terminal converts the text of the chat data into voice and outputs the voice. system. A bot system comprising a microphone, a speaker, a communication means, and a bot,
The bot understands the voice input person's intention by dividing the words of the input data from the microphone by a morphological analysis or a division rule, grasps the word meaningful to the intention, and based on the grasped contents, the communication means A bot system having a configuration in which a database server is accessed to select a relevant database from a database, and sound is output using a speaker.   The bot system according to claim 5, wherein the bot is configured to select website information from the database and output the contents of the website using a speaker. A bot system program that sends and receives chat data between a user's terminal and a chat bot on a chat server,
An intent grasping step in which the chatbot grasps a user's intention by separating words of chat data from the user's terminal by a morphological analysis or a division rule, and grasps a word meaningful to the intention;
The chatbot includes a reply step of accessing a database based on the grasped content, selecting a relevant one from the database, and transmitting the selected database to the user's terminal. Bot system program. A bot system program comprising a microphone, a speaker, a communication means, and a bot,
An intent grasping step for grasping a speech input person's intention while grasping a speech input person's intention by dividing the words of the input data from the microphone by a morphological analysis or a division rule;
The bot includes a voice output step of accessing a database server using communication means based on the grasped contents, selecting a relevant one from the database, and outputting a voice using a speaker. A bot system program characterized by