JP2019145073A - Information processing device, control method therefor, and program - Google Patents

Abstract

To provide an information processing device capable of making a maintenance request when warning signs of an error start appearing.SOLUTION: An MFP is configured to determine whether to display a warning screen on a display unit on the basis of whether it can communicate with a monitoring server and the number of times "a sign of an error" has appeared; and display a warning screen on the display unit if a communication test results in failure and the cumulative number of appearances of "a sign of an error" reaches a preset number, or "a sign of an error" appears multiple times in twenty four hours.SELECTED DRAWING: Figure 8

Description

  The present invention relates to an information processing apparatus, a control method thereof, and a program.

  Information processing apparatuses that perform self-diagnosis for detecting errors such as abnormal operations and failures of mounted components are known. The information processing apparatus displays a warning notice including a message prompting the service of the information processing apparatus to be contacted on the display unit of the information processing apparatus when a serious error that cannot be repaired by the user occurs. When the user confirms the warning notification, the user requests repair to the service in charge of the information processing apparatus.

  In the information processing apparatus, a remote monitoring service may be used as a means for making a maintenance request to a service in charge before an error occurs in the information processing apparatus. In the remote monitoring service, with the permission of the user, the monitoring server managed by the information processing apparatus sales company is a sign of an error (hereinafter referred to as “error sign”) that causes the error of the information processing apparatus. Monitor outbreaks. For example, when an error sign occurs in the information processing apparatus connected to the monitoring server, a warning notification is not displayed on the display unit of the information processing apparatus, and a maintenance request is made to the service in charge via the monitoring server (for example, a patent) Reference 1). As a result, the information processing apparatus performs maintenance work at the stage of an error sign.

JP 2007-328641 A

  However, conventionally, the monitoring server cannot detect an error sign that has occurred in the information processing apparatus in a state where it cannot communicate with the monitoring server. For this reason, even if an error sign occurs in an information processing apparatus that cannot communicate with the monitoring server, a maintenance request cannot be made at the error sign stage.

  An object of the present invention is to provide an information processing apparatus capable of making a maintenance request at the stage of an error sign, a control method therefor, and a program.

  In order to achieve the above object, an information processing apparatus according to the present invention is an information processing apparatus that communicates with a monitoring apparatus that monitors an error sign, and transmits information indicating the occurrence of the error sign to the monitoring apparatus. Means for determining whether communication is possible between the information processing device and the monitoring device, occurrence count measuring means for measuring the number of occurrences of the error sign, and display control in the display means of the information processing device Display control means for performing the display, and the display control means displays the notification for prompting the service person in charge of repair of the information processing apparatus based on the result determined by the communication availability determination means and the number of occurrences of the error sign. It is characterized by determining whether to display on the means.

  According to the present invention, a maintenance request can be made at the stage of an error sign.

1 is a network diagram schematically showing a configuration of a communication system including an MFP as an information processing apparatus according to an embodiment of the present invention. FIG. 2 is a block diagram schematically showing a configuration of a monitoring server in FIG. 1. FIG. 2 is a block diagram schematically showing a configuration of the MFP in FIG. 1. It is an external view of the operation part of FIG. It is a figure which shows an example of the setting screen displayed on the display part of FIG. It is a figure which shows an example of the support registration screen displayed on the display part of FIG. It is a figure which shows an example of the permission setting screen displayed on the display part of FIG. 3 is a flowchart showing a procedure of notification control processing executed by the MFP of FIG. 1. It is a figure which shows an example of the warning screen displayed on the display part of FIG. It is a figure which shows an example of the warning screen displayed on the display part of FIG. It is a flowchart which shows the procedure of the error sign display discrimination | determination process of step S107 of FIG. It is a flowchart which shows the procedure of the modification of the notification control process of FIG. It is a figure which shows an example of the warning screen displayed on a display part in the process of step S202 of FIG.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the present embodiment, a case where the present invention is applied to an MFP as an information processing apparatus monitored by a monitoring server will be described, but the present invention is not limited to an MFP. For example, the present invention may be applied to a device such as a portable terminal or a client PC that can communicate with the monitoring server.

  FIG. 1 is a network diagram schematically showing a configuration of a communication system 100 including an MFP 101 as an information processing apparatus according to an embodiment of the present invention. In FIG. 1, the communication system 100 includes an MFP 101, a monitoring server 102 as a monitoring device, and a service dispatch management server 103. The MFP 101 and the monitoring server 102 are connected via the network 104. The monitoring server 102 and the service dispatch management server 103 are connected via a LAN 105.

  The MFP 101 receives PDL data from an external device (not shown) connected via the network 104, and performs printing based on the received PDL data. Further, the MFP 101 reads the placed document by a scanner 308 shown in FIG. 3 to be described later and generates image data. In the MFP 101, when support registration is performed using a support registration screen 600 of FIG. 6 described later, separately from the maintenance contract of the MFP 101, the remote monitoring service is validated. In the remote monitoring service, the monitoring server 102 monitors the occurrence state of a predetermined event in the MFP 101, specifically, an alert related to an abnormality of the MFP 101 (hereinafter referred to as “abnormality related alert”). When the remote monitoring service is validated, the MFP 101 transmits alert information including the content of the abnormality-related alert to the monitoring server 102 when an abnormality-related alert occurs in the MFP 101. The monitoring server 102 monitors the occurrence status of an abnormality-related alert in the device for which support registration has been performed. For example, when the monitoring server 102 receives alert information including the content of an abnormality-related alert from the MFP 101, the monitoring server 102 detects the occurrence of an alert in the MFP 101 based on the alert information, and dispatches a service person dispatch request for repairing the MFP 101 to the service. Transmit to the management server 103. The service dispatch management server 103 arranges a service person according to the dispatch request received from the monitoring server 102.

  FIG. 2 is a block diagram schematically showing the configuration of the monitoring server 102 of FIG. 2, the monitoring server 102 includes a CPU 201, a RAM 202, an HDD 203, a network I / F 204, and a peripheral device I / F 205. The CPU 201, RAM 202, HDD 203, network I / F 204, and peripheral device I / F 205 are connected to each other via a system bus 206.

  The CPU 201 controls the entire monitoring server 102 in an integrated manner. The CPU 201 expands the program read from the HDD 203 in the RAM 202, and executes the program expanded in the RAM 202. The HDD 203 stores programs executed by the CPU 201. The RAM 202 is used as a work area for the CPU 201 and a temporary storage area for each data. A network I / F 204 performs data communication with an external device such as the MFP 101 connected via the network 104. The network I / F 204 performs data communication with the service dispatch management server 103 connected via the LAN 105. The peripheral device I / F 205 is an interface for connecting peripheral devices such as a display and a keyboard (not shown) to the monitoring server 102. The monitoring server 102 outputs information to the user and receives instructions from the user by controlling the peripheral devices connected to the peripheral device I / F 205.

  FIG. 3 is a block diagram schematically showing the configuration of the MFP 101 in FIG. The MFP 101 includes a controller 300, a printer 306, a scanner 308, and an operation unit 310. The controller 300 is connected to the printer 306, the scanner 308, and the operation unit 310. The controller 300 includes a CPU 301, a RAM 302, an HDD 303, a network I / F 304, a printer I / F 305, a scanner I / F 307, and an operation unit I / F 309. The CPU 301, RAM 302, HDD 303, network I / F 304, printer I / F 305, scanner I / F 307, and operation unit I / F 309 are connected to each other via a system bus 311.

  The controller 300 comprehensively controls the entire MFP 101. The CPU 301 expands the program read from the HDD 303 in the RAM 302, and executes the program expanded in the RAM 302. The RAM 302 is used as a work area for the CPU 301 and a temporary storage area for each data. The HDD 303 stores programs executed by the CPU 301, various setting values of the MFP 101, data related to processing requested by the user, data received from an external device, and the like. A network I / F 304 performs data communication with an external device such as the monitoring server 102 connected via the network 104.

  A printer I / F 305 is an interface for connecting the controller 300 and the printer 306. For example, the printer I / F 305 transfers the image data transmitted from the CPU 301 to the printer 306. Further, the printer I / F 305 transfers the status information of the printer 306 received from the printer 306 to the CPU 301. The printer 306 prints the image data received from the printer I / F 305 on paper. Further, the printer 306 outputs status information of the printer 306 to the printer I / F 305.

  A scanner I / F 307 is an interface for connecting the controller 300 and the scanner 308. For example, the scanner I / F 307 transfers the image reading instruction transmitted from the CPU 301 to the scanner 308. Also, the scanner I / F 307 transfers the image data received from the scanner 308 to the CPU 301. Further, the scanner I / F 307 transfers the status information of the scanner 308 received from the scanner 308 to the CPU 301. The scanner 308 reads the placed document in accordance with the image reading instruction received from the scanner I / F 307 and outputs digital data of the read information to the scanner I / F 307. Further, the scanner 308 outputs status information of the scanner 308 to the scanner I / F 307.

  The operation unit I / F 309 outputs the content of the instruction input by the user through the operation unit 310 to the CPU 301. Further, the operation unit I / F 309 performs screen display control in the operation unit 310 based on a control signal received from the CPU 301. An operation unit 310 is a user interface of the MFP 101. As illustrated in FIG. 4, the operation unit 310 includes a display unit 401, a start key 402, a numeric keypad 403, and a stop key 404.

  The display unit 401 is composed of liquid crystal, and the surface of the liquid crystal is covered with a touch panel sheet. The display unit 401 displays various setting screens including soft keys, for example, the setting screen 500 of FIG. 5, and when the displayed soft key is pressed by the user, the position information indicating the pressed position is transmitted to the CPU 201. . The start key 402 is used, for example, when the user instructs the start of a document reading operation. The central portion of the start key 402 is composed of green and red LEDs, and the lighting color of the LED indicates whether the start key 402 is usable. The numeric keypad 403 is composed of numeric and character buttons, and is used when, for example, setting the number of copies to be printed or instructing screen switching on the display unit 401. The stop key 404 is used, for example, when the user gives an instruction to stop an operation in progress.

  FIG. 6 is a diagram showing an example of a support registration screen 600 displayed on the display unit 401 in FIG. The support registration screen 600 is a setting screen for performing support registration of the remote monitoring service. The support registration screen 600 includes a service list 601, a cancel button 602, and a next button 603. The service list 601 displays a list of services that can be used for the remote monitoring service. The user can select a desired service from the service list 601. When the cancel button 602 is pressed on the support registration screen 600, the display on the display unit 401 is switched from the support registration screen 600 to another screen without enabling the remote monitoring service of the MFP 101. When the next button 603 is pressed on the support registration screen 600, the display on the display unit 401 is switched from the support registration screen 600 to the permission setting screen 700 in FIG.

  The permission setting screen 700 includes a cancel button 702 and a permission button 703. The display column 701 of the permission setting screen 700 displays information indicating the service selected in the service list 601, precautions for using the remote monitoring service, consent confirmation items, and the like. When the cancel button 702 is pressed on the permission setting screen 700, the display on the display unit 401 is switched from the permission setting screen 700 to another screen without enabling the remote monitoring service of the MFP 101. When the permission button 703 is pressed on the permission setting screen 700, the communication setting of the monitoring server 102 indicating that the monitoring server 102 is connected is set to “ON”, and the remote monitoring service of the MFP 101 is activated. As a result, in the MFP 101, even if the user does not make an inquiry to the service in charge (repair service) when the abnormality-related alert occurs, a service person who performs repair or maintenance of the MFP 101 is arranged by the service dispatch management server 103. The

  FIG. 8 is a flowchart showing a procedure of notification control processing executed by the MFP 101 of FIG. The process of FIG. 8 is performed by the CPU 301 executing a program stored in the HDD 303. The processing in FIG. 8 is executed when an abnormality-related alert occurs in the MFP 101.

  In FIG. 8, the CPU 301 detects the occurrence of an abnormality-related alert (step S101). The abnormality-related alert is specifically an error stop and an error predictor. The error stop occurs when an abnormality that disables all the functions of the MFP 101 is detected. When an error stop occurs, the user cannot use the MFP 101 until the abnormal state is resolved. An error symptom is a warning that occurs during the execution of each process in the MFP 101. For example, a patch detection abnormality alarm that occurs during the execution of an image forming process and a current value at two points that are detected to be less than or equal to a threshold value in the reverse ATVC control are detected. This is a transcription alarm that occurs when When the MFP 101 is in a normal state, an error symptom occurs at a relatively low frequency in accordance with the operating conditions and the like. On the other hand, an error sign is generated at a relatively high frequency when it is not in a state of “error stop” but requires maintenance. When an error sign is detected, the user can use all the functions of the MFP 101 without restriction. In the present embodiment, different notifications are given to the user according to the type of the abnormality-related alert that has occurred. Next, the CPU 301 determines whether or not the type of the abnormality-related alert that has occurred is “error sign” (step S102).

  As a result of the determination in step S102, when the type of the abnormality-related alert that has occurred is not “error predictor”, the CPU 301 determines that the type of the abnormality-related alert that has occurred is “error stop”. The CPU 301 displays a warning screen 900 of FIG. 9 on the display unit 401 as a notification to the user (step S103). The warning screen 900 includes a message 901 that prompts contact with the service in charge. If the remote monitoring service is enabled, the CPU 301 transmits alert information including the content of the abnormality-related alert and the identification ID of the MFP 101 to the monitoring server 102. At this time, a message 903 indicating that alert information has been transmitted to the monitoring server 102 is displayed on the status display portion 902 of the warning screen 900. As described above, according to the present exemplary embodiment, when an abnormality that disables all the functions of the MFP 101 is detected, priority is given to prompt arrangement by a service person, and repair is requested via the monitoring server 102. A means for the user to request repairs is also provided. Thereafter, the CPU 301 ends this process.

  As a result of the determination in step S102, when the type of the abnormality-related alert that has occurred is “error sign”, the CPU 301 determines whether or not the communication setting of the monitoring server 102 is “ON”, that is, whether the monitoring server 102 is connected. It is determined whether or not there is (step S104) (communication availability determination means).

  If the result of determination in step S104 is that the monitoring server 102 is connected, the CPU 301 determines whether or not the communication test of the monitoring server 102 has succeeded (step S105) (communication availability determination means). In step S105, for example, the CPU 301 determines whether or not the communication test executed when the occurrence of the abnormality-related alert is detected in step S101 is successful. Alternatively, the CPU 301 performs the determination process of step S105 based on the execution result of the communication test of the monitoring server 102 that is periodically executed regardless of the detection of the occurrence of the abnormality-related alert.

  If the communication test of the monitoring server 102 is successful as a result of the determination in step S105, the CPU 301 can communicate with the monitoring server 102, so the CPU 301 sends alert information including the content of the abnormality-related alert and the identification ID of the MFP 101 to the monitoring server 102. Send. The monitoring server 102 sends a maintenance request to the service dispatch management server 103 in order to cope with the error sign indicated by the received alert information. Further, the CPU 301 does not notify the user (step S106). In other words, in the present embodiment, when the MFP 101 can communicate with the monitoring server 102, a maintenance request for an error sign is made via the monitoring server 102, and in this case, a warning screen for prompting contact with the service in charge is displayed on the display unit 401. Is not displayed. Thereafter, the CPU 301 ends this process.

  When the communication test of the monitoring server 102 fails as a result of the determination in step S105, or when the result of the determination in step S104 is that the monitoring server 102 is not connected, the CPU 301 performs a user sign display determination process of FIG. Step S107). In step S107, it is specified whether or not the generated abnormality-related alert satisfies the display condition of the warning screen. Next, the CPU 301 determines whether or not the abnormality-related alert generated based on the processing result of step S107 satisfies the display condition of the warning screen (step S108).

  As a result of the determination in step S108, when the generated abnormality-related alert does not satisfy the display condition of the warning screen, the CPU 301 performs the processing after step S106. As a result of the determination in step S108, when the abnormality-related alert that has occurred satisfies the warning screen display condition, the CPU 301 displays the warning screen 1000 of FIG. 10 on the display unit 401 as a notification to the user (step S109). The warning screen 1000 includes a message 1001 that prompts the service person to be contacted. Further, since the CPU 301 cannot communicate with the monitoring server 102 and cannot transmit alert information to the monitoring server 102, a message indicating that the alert information has been transmitted is not displayed on the status line portion 1002 of the warning screen 1000. Thereafter, the CPU 301 ends this process.

  FIG. 11 is a flowchart showing the procedure of the error sign display determination process in step S107 of FIG.

  In FIG. 11, the CPU 301 adds “1” to a detection count indicating the number of times that an abnormality-related alert of “error sign” has been detected (step S <b> 201) (occurrence number measuring means). The detection count is stored in the HDD 303. Next, the CPU 301 determines whether or not the cumulative number of occurrences of the “error sign” is a preset predetermined number, for example, 10 times or more based on the detection count (step S202).

  As a result of the determination in step S202, when the cumulative number of occurrences of the “error sign” is less than a predetermined number, for example, less than 10, the CPU 301 has generated the “error sign” a plurality of times, for example, three times or more within 24 hours. It is discriminate | determined (step S203).

  As a result of the determination in step S203, when the “error sign” does not occur a plurality of times, for example, three times or more within 24 hours, the CPU 301 determines that the generated abnormality-related alert does not satisfy the display condition of the warning screen (step S204). Next, the CPU 301 ends this process and performs the processes after step S108.

  As a result of the determination in step S202, when the cumulative number of occurrences of the “error predictor” is a predetermined number, for example, 10 times or more, or as a result of the determination in step S203, the “error predictor” is multiple times within 24 hours, for example, When it occurs three times or more, the CPU 301 determines that the generated abnormality-related alert satisfies the display condition of the warning screen (step S205). Next, the CPU 301 ends this process and performs the processes after step S108.

  8 and 11 described above, it is determined whether or not to display the warning screen on the display unit 401 based on the availability of communication with the monitoring server 102 and the number of occurrences of the “error sign”. That is, another means for requesting maintenance from a service other than the monitoring server 102 is provided. As a result, even when the monitoring server cannot detect the occurrence of the “error sign” abnormality-related alert in the MFP 101, a maintenance request can be made at the error sign stage.

  8 and 11 described above, the warning screen 1000 is displayed on the display unit 401 when communication with the monitoring server 102 is impossible and the cumulative number of occurrences of the “error sign” is equal to or greater than a predetermined number. . In other words, before the “error stop” occurs, another means for making a maintenance request from the service other than the monitoring server 102 is provided. Thereby, even if communication with the monitoring server 102 is impossible, a maintenance request can be made before an error occurs.

  Further, in the processing of FIG. 8 and FIG. 11 described above, a warning screen 1000 is displayed on the display unit 401 when communication with the monitoring server 102 is impossible and “error sign” occurs a plurality of times within 24 hours. Here, when an abnormality-related alert of “error predictor” is generated a plurality of times within 24 hours, the MFP 101 is not in a state of “error stop” but needs maintenance. In such a case, it is preferable to immediately request maintenance from the responsible service. On the other hand, if the monitoring server 102 cannot communicate with the monitoring server 102, the monitoring server 102 cannot detect an abnormality-related alert of the “error sign” generated in the MFP 101. It is necessary to provide the means. On the other hand, in this embodiment, when it is impossible to communicate with the monitoring server 102 and the abnormality related alert of “error sign” is generated a plurality of times within 24 hours, a warning screen 1000 is displayed on the display unit 401. . Thereby, even if communication with the monitoring server 102 is impossible, a maintenance request can be made at an appropriate timing that requires maintenance.

  8 and 11 described above includes a case where the MFP 101 is not connected to the monitoring server 102 when communication with the monitoring server 102 is impossible. That is, a means for requesting maintenance from the service other than the monitoring server 102 to the MFP that does not use the remote management server is provided. Thus, even in an MFP that does not use the remote management server, a maintenance request can be made at the stage of an error sign.

  8 and 11 described above, the warning screen is not displayed on the display unit 401 when communication with the monitoring server 102 is possible. Thereby, it can suppress that the same content as the monitoring server 102 is requested from the user who confirmed the warning screen.

  Further, in the processing of FIGS. 8 and 11 described above, the “error sign” is a transfer alarm and a patch detection abnormality alarm. As a result, a maintenance request can be made before the occurrence of an error related to the transfer alarm or the patch detection abnormality alarm.

  As described above, the present invention has been described using the above-described embodiment, but the present invention is not limited to the above-described embodiment. For example, when the MFP 101 cannot communicate with the monitoring server 102, a message indicating that the transmission of the alert information has failed may be displayed on the status line portion 1002 of the warning screen 1000. In this way, the user can be informed that the remote monitoring service is not functioning.

  In the above-described embodiment, the predetermined number of times is 10 as the discrimination criterion in step S202 and three times within 24 hours as the discrimination criterion in step S203. However, other values are used as the discrimination criteria. May be. For example, by setting the predetermined number to one, it is possible to cause the service person to reliably perform maintenance work on the MFP 101 at the stage of an error sign, and to prevent an error stop as much as possible.

  In the embodiment described above, the consumable life predictor suggesting that the expiry of the consumables such as the developer and developer collection container used by the MFP 101 for the image forming process may be included as the error sign. The detection of the consumable life expectancy is determined based on whether or not the consumption amount exceeds a threshold value, and this threshold value can be arbitrarily set by the administrator of the MFP 101 from the operation unit 310.

  FIG. 12 is a flowchart showing a procedure of a modification of the notification control process of FIG. The processing in FIG. 12 is also performed by the CPU 301 executing a program stored in the HDD 303. The process of FIG. 12 is also executed when an abnormality-related alert occurs in the MFP 101.

  In FIG. 12, the CPU 301 performs the processes of steps S101 to S104. If the result of determination in step S104 is that the monitoring server 102 is connected, the CPU 301 performs processing in step S105.

  As a result of the determination in step S105, when the communication test of the monitoring server 102 is successful, the CPU 301 performs the processing after step S106. When the communication test of the monitoring server 102 fails as a result of the determination in step S105, or when the determination result in step S104 indicates that the monitoring server 102 is not connected, the CPU 301 indicates that the abnormality-related alert that has occurred is a consumable life predictor. Whether or not (step S301).

  As a result of the determination in step S301, when the abnormality-related alert that has occurred is a consumable life predictor, the CPU 301 displays a warning screen 1300 in FIG. 13 on the display unit 401 as a notification to the user (step S302). The warning screen 1300 includes a message 1301 that prompts a customer to place an order for a consumable item to be replaced. Further, since the CPU 301 cannot communicate with the monitoring server 102 and cannot transmit alert information to the monitoring server 102, a message indicating that the alert information has been transmitted is not displayed on the status line portion 1302 of the warning screen 1300. Thereafter, the CPU 301 ends this process.

  In the processing of FIG. 12 described above, the error predictor includes a consumable product life predictor indicating that the consumable product used by the MFP 101 is near the end of its life. As a result, even if the monitoring server cannot detect that the life of the consumable is near, a maintenance request can be made before the consumable reaches the end of its life.

  In the process of FIG. 12 described above, a warning screen 1300 is displayed on the display unit 401 when a consumable life predictor is detected. Accordingly, it is possible to make the user aware that it is necessary to place an order for consumables before reaching the life of the consumables.

  Further, in the above-described processing of FIG. 12, the consumption amount threshold value for the consumable item for detecting the consumable item lifetime sign is set by the administrator of the MFP 101. Accordingly, an appropriate threshold value at which a maintenance request can be performed before the consumables reach the end of their life can be set according to the usage status of the MFP 101.

  The present invention supplies a program that realizes one or more functions of the above-described embodiments to a system or apparatus via a network or a storage medium, and one or more processors in a computer of the system or apparatus read the program. It can also be realized by processing to be executed. The present invention can also be realized by a circuit (for example, ASIC) that realizes one or more functions.

101 MFP
102 Monitoring server 301 CPU
310 Operation unit 401 Display unit 1000, 1300 Warning screen 1001 Message

Claims (12)

An information processing device that communicates with a monitoring device that monitors an error sign,
Transmitting means for transmitting information indicating the occurrence of the error sign to the monitoring device;
Communication enable / disable determining means for determining communication enable / disable between the information processing device and the monitoring device;
An occurrence count measuring means for measuring the occurrence count of the error sign,
Display control means for performing display control in the display means of the information processing apparatus,
The display control means determines whether or not to display on the display means a notification urging contact with a repair service of the information processing apparatus based on the result determined by the communication availability determination means and the number of occurrences of the error sign An information processing apparatus characterized by:   When the display control means is unable to communicate with the monitoring device and the cumulative number of occurrences of the error sign is equal to or greater than a predetermined number of times set in advance, the display control unit sends a notification for urging the service person in charge of repair of the information processing device to The information processing apparatus according to claim 1, wherein the information processing apparatus displays the information on a display unit.   The display control means displays on the display means a notification for urging contact with a service in charge of repair of the information processing apparatus when communication with the monitoring apparatus is impossible and the error sign occurs a plurality of times within a predetermined time. The information processing apparatus according to claim 1, wherein:   The information processing apparatus according to claim 1, wherein the information processing apparatus includes a case where the information processing apparatus is not connected to the monitoring apparatus when communication with the monitoring apparatus is impossible.   5. The information processing according to claim 1, wherein when the communication with the monitoring apparatus is possible, the display means does not display a notification urging contact with a repair service of the information processing apparatus. apparatus.   The information processing apparatus according to claim 1, wherein the information processing apparatus is an image forming apparatus that performs an image forming process.   The information processing apparatus according to claim 6, wherein the error sign is a transfer alarm and a patch detection abnormality alarm that occur during execution of the image forming process.   The information processing apparatus according to claim 1, wherein the error sign includes a consumable life predictor indicating that a consumable used by the information processing apparatus is near the end of its life.   9. The information processing apparatus according to claim 8, wherein, when the consumable product life predictor is detected, the display control unit displays a notification prompting the user to place an order for the consumable unit on the display unit.   The information processing apparatus according to claim 8, wherein an administrator of the information processing apparatus is configured to set a threshold value of a consumption amount related to the consumable for detecting the consumable life expectancy. A method of controlling an information processing apparatus that communicates with a monitoring apparatus that monitors an error sign,
A transmission step of transmitting information indicating the occurrence of the error sign to the monitoring device;
A communication availability determination step of determining communication availability between the information processing device and the monitoring device;
An occurrence count measuring step for measuring the occurrence count of the error sign,
A display control step for performing display control in the display means of the information processing apparatus,
The display control step determines whether or not to display on the display means a notification urging contact with a repair service of the information processing apparatus based on the result determined in the communication availability determination step and the number of occurrences of the error sign A method for controlling an information processing apparatus. A program that causes a computer to execute a control method of an information processing device that communicates with a monitoring device that monitors an error sign,
The control method of the information processing apparatus includes:
A transmission step of transmitting information indicating the occurrence of the error sign to the monitoring device;
A communication availability determination step of determining communication availability between the information processing device and the monitoring device;
An occurrence count measuring step for measuring the occurrence count of the error sign,
A display control step for performing display control in the display means of the information processing apparatus,
The display control step determines whether or not to display on the display means a notification urging contact with a repair service of the information processing apparatus based on the result determined in the communication availability determination step and the number of occurrences of the error sign The program characterized by doing.

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