JP2019079187A - Information processing system and information processing method - Google Patents

Abstract

To provide a system that can give a user will to improve a proficiency level to a system to be used and can keep the will to continue.SOLUTION: A server comprises a Web service part providing a Web service, a proficiency level DB in which a proficiency level of user's operation to the Web service is stored, an unlock function list at which an unlock function among functions of the Web service provided to the user is defined according to the proficiency level, an operation measuring part measuring an execution frequency, a duration, and a required number of steps that the user executed for each function of the Web service that the Web service part provides, a proficiency level calculation part that calculates a proficiency level of the user for each function based on an execution frequency, a duration, and a required number of steps for each user stored in the DB and for each function of the Web service and stores it in the proficiency level DB, and a function unlock part unlocking a function based on the unlock function list according to the proficiency level of the user for each function.SELECTED DRAWING: Figure 8

Description

  The present invention relates to an information processing system and an information processing method for prompting a user to improve the proficiency of the system.

  In recent years, in order to improve the proficiency of a user who uses a complex system, visualization of proficiency has been carried out to support improvement in proficiency (see, for example, Patent Document 1 or 2).

JP-A-8-44520 JP 2000-47532 A

  However, the technique of Patent Document 1 or 2 does not include the viewpoint of how to generate and continue the "motivation to improve proficiency level" in the first place.

  In view of the circumstances as described above, it is an object of the present invention to provide an information processing system and an information processing method capable of generating and continuing a desire to improve the user's learning level with respect to a system to be used.

  In order to achieve the above object, an information processing system according to an aspect of the present invention includes a server connected to a network and one or more terminal devices, the server including a communication unit capable of communicating with the one or more terminal devices A web service unit for providing a web service to a user via the one or more terminal devices, a proficiency database storing the proficiency for the user's operation of the web service, and the proficiency according to the proficiency A storage unit storing an unlock function list in which a function to be unlocked is defined among functions of the web service provided to a user; and for each function of the web service provided by the web service unit, Measure the number of executions performed by the user, the required time taken for the operation, and the required number of steps taken for the operation. The operation measurement unit stored in the learning level database, the number of executions, the required time, and the required number of steps for each user stored in the level database and for each Web service function Locked according to the proficiency level of each function of the user, based on the proficiency level calculation unit that calculates the proficiency level for each function of the user and stores the proficiency level database in the proficiency level database And a function unlocking unit that unlocks the function and allows the user to use it.

  As a result, it is possible to generate and continue the user's desire to improve the user's familiarity with the system to be used.

  In order to achieve the above object, in the information processing system according to one aspect of the present invention, the operation measurement unit performs, for each function of the Web service provided by the Web service unit, the number of executions and operations performed by the user. In addition to the required time taken, the required number of steps taken for the operation, the month and day on which the function was executed is measured and stored as the final execution date in the proficiency database, and the proficiency calculation unit The proficiency level is set such that the proficiency level is lowered as the number of days elapsed from the final execution date increases, based on the final execution date for each user and each function of the Web service stored in a database. May be calculated.

  In order to achieve the above object, in the information processing system according to one aspect of the present invention, the storage unit further defines a new user interface to be presented additionally to the user according to the proficiency level A user interface list is further stored, and the server further comprises a UI changing unit for presenting an additional new user interface to the user according to the proficiency level for each function of the user based on the additional user interface list. May be

  In order to achieve the above object, in the information processing system according to one aspect of the present invention, the storage unit defines a change of a foster character to be fostered by the user according to the proficiency level. Is further stored, and the server may further include a breeding character management unit that changes the breeding character according to the proficiency level for each function of the user based on the breeding character change list.

  In order to achieve the above object, an information processing method according to an aspect of the present invention is an information processing method in an information processing system including a server connected to a network and one or more terminal devices, and one or more Web services. A proficiency database which is provided to the user through the terminal device and in which the proficiency of the user for the operation of the web service is stored, and of the function of the web service provided to the user according to the proficiency Among them, the unlock function list in which the function to be unlocked is defined is stored in the storage unit, and for each function of the provided Web service, the number of executions performed by the user, the time taken for the operation, the operation Measure the required number of steps taken, store the measurement results in the proficiency database, and store in the proficiency database The proficiency level for each function of the user is calculated based on the number of executions, the required time, and the required number of steps for each user, for each function of the Web service, and stored in the proficiency database And the server performs unlocking of the locked function according to the user's level of proficiency based on the unlock function list and enabling the user to use the function.

  As described above, according to the present invention, it is possible to generate and continue the user's desire to improve the user's familiarity with the system to be used.

1 is an overall configuration diagram of an information processing system 100 according to an embodiment of the present invention. It is a block diagram in case the server 10 is comprised by a general computer. It is a figure which shows the example of proficiency level DB17a. It is a figure which shows the example of the unlocking function list 17b. It is a figure which shows the example of the additional UI list | wrist 17c. It is a figure which shows the example of the breeding character change list 17d. It is a figure which shows the example of the start goal operation list 17e. 5 is a flowchart for describing the flow of processing in the information processing system 100.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[Overview]
First, I will give an overview.

  In the conventional system for visualizing the proficiency level, it has been practiced to measure the number of times and time in which the function of the system was used and to visualize the proficiency level of the user of the system.

  However, these systems did not include the viewpoint of how to generate and continue the "motivation to improve proficiency level" in the first place.

  Therefore, according to the present invention, as compensation for the improvement of the proficiency level, rewards for the improvement of the proficiency level can be obtained both in terms of functions available on the system and in appearance such as UI (User Interface, user interface). In addition, we foster friendly characters so that we can enjoy change, so we can also get rewards here.

  In addition, users can improve their familiarity with each other by talking with other users who use the system by making visible changes such as the increase in usable functions, the change in UI used, and the change in characters to be fostered. Can create an environment that can be

  As a result, the user can have the desire to improve the proficiency level and the desire to use more functions, reduce the psychological obstacles to the improvement of the proficiency level, and improve the efficiency of the proficiency. It can.

[overall structure]
Next, the overall configuration of the information processing system 100 according to an embodiment of the present invention will be described. FIG. 1 is an overall configuration diagram of an information processing system 100 according to an embodiment of the present invention.

  The information processing system 100 includes a server 10 connected to a network and one or more terminal devices 20.

  The server 10 provides the terminal device 20 with a Web service such as an image forming device management function that manages, for example, one or more image forming devices (MFP, Multifunction Peripheral, not shown) connected to a network. Then, the operation performed when the user uses the Web service is measured, and the proficiency level for the user operation is calculated from the measurement result. For users with improved proficiency, make available new functions of Web services, change the UI to be more geekish, and change the foster character to be more individual.

  The terminal device 20 is used by a user to access the server 10, and can use a PC (Personal Computer), a smartphone, or the like.

  The overall configuration of the information processing system 100 according to an embodiment of the present invention has been described above.

Server Configuration
Next, the configuration of the server 10 will be described. The server 10 may be configured by dedicated hardware or software, or may be configured by a general computer. A configuration diagram in the case where the server 10 is configured by a general computer is shown in FIG.

  As shown in the figure, the server 10 includes a central processing unit (CPU) 11, a read only memory (ROM) 12, a random access memory (RAM) 13, an operation input unit 14, a communication unit 15, a display unit 16, and a storage. And each block is connected via a bus 18.

  The ROM 12 stores a plurality of programs and data such as firmware for executing various processes. The RAM 13 is used as a work area of the CPU 11, and temporarily holds an OS (Operating System), various applications being executed, and various data being processed.

  The storage unit 17 is, for example, a hard disk drive (HDD), a flash memory, or another non-volatile memory. The storage unit 17 stores an OS, various applications, various data, a skill level DB 17a, an unlock function list 17b, an additional UI list 17c, a training character change list 17d, and a start goal operation list 17e. The skill level DB 17a, the unlock function list 17b, the additional UI list 17c, the breeding character change list 17d, and the start-goal operation list 17e will be described later.

  The communication unit 15 is connected to a network for exchanging information with the terminal device 20 and the like on the network.

  The CPU 11 develops a program corresponding to an instruction given from the operation input unit 14 among the plurality of programs stored in the ROM 12 or the storage unit 17 on the RAM 13 and displays the display unit 16 and the storage unit according to the expanded program. Control 17 appropriately.

  The operation input unit 14 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, and other operation devices.

  The display unit 16 is, for example, a liquid crystal display, an EL (Electro-Luminescence) display, a plasma display, or the like.

  Next, functional blocks realized by executing a program in the CPU 11 will be described.

  The functional blocks realized by the CPU 11 of the server 10 include a Web service unit 11a, an operation measurement unit 11b, a skill level calculation unit 11c, a ranking display unit 11d, a function unlocking unit 11e, a UI changing unit 11f, and a training character management unit 11g. It is.

  The web service unit 11a provides a web service such as management of a network-connected image forming apparatus to a user via the terminal device 20.

  The operation measurement unit 11b calculates, for each Web service function provided by the Web service unit 11a, the number of times the user has executed, the time taken for the operation, the number of steps taken for the operation, and the function based on the start goal operation list 17e. The month and day of execution (final execution date) is measured, and the measurement result is stored in the skill level DB 17a. The number of steps is the number of operations performed to execute one function.

  When storing the time taken for the operation and the number of steps taken for the operation in the skill level DB 17a, if there is a value already stored, an average value including the value is newly stored.

  The proficiency level calculation unit 11 c is a user based on the number of executions, final execution date, average required time, reference time, and average required number of steps for each user and Web service function stored in the proficiency level DB 17 a. The proficiency of each function is calculated and stored in the proficiency DB 17a. In addition, the more detailed calculation method of proficiency is mentioned later.

  Based on the information stored in the proficiency DB 17a, the ranking display unit 11d sequentially displays rankings from users with the highest proficiency for each Web service function, and ranks functions with the highest proficiency for each user. . By looking at the rankings displayed in order from the user with the highest level of skill for each Web service function, users who are not familiar with the operation can ask users who are skilled in the operation about the operation method.

  The function unlocking unit 11 e unlocks the locked function based on the unlock function list 17 b according to the user's skill level of each function so that the user can use it.

  The UI changing unit 11 f presents a new UI to the user based on the user's skill level for each function based on the additional UI list 17 c.

  The training character management unit 11g changes the training character that the user trains based on the training character change list 17d, according to the user's skill level for each function.

  The configuration of the server 10 has been described above.

[About proficiency level DB]
Next, the proficiency level DB (database) 17a will be described. FIG. 3 is a diagram showing an example of the skill level DB 17a.

  As shown in the figure, the skill level DB 17a has items of, for example, user name, function name, skill level, number of executions, last execution date, average required time, reference time, average number of steps.

  The reference time is a reference time required for an operation to execute a function predetermined for each function. The reference time is used to calculate the proficiency level together with the average required time. For example, in the case where the operation normally takes 1 minute for the operation and the case where the operation normally takes 10 minutes for the function, it is judged that the former is higher in the former even in the same 1 minute .

  Every time the user operates each function of the Web service, the operation measurement unit 11b updates the items of the number of executions, the last execution date, the average required time, and the average number of steps.

  It is judged that the learning level is higher as the number of executions is larger.

  It is judged that, as the last execution date is newer, that is, as the number of days elapsed since the last execution is smaller, the proficiency remains high, and as the number of days elapses, the proficiency decreases due to oblivion.

  The average required time is the average value of the time from the first operation (start operation) to perform the function to the last operation (goal operation), and it is determined that the smaller the skill level, the higher the skill required. Ru.

  The average number of steps is an average value of the number of steps from the start operation for executing the function to the goal operation, and it is determined that the smaller the number, the higher the learning level.

  The proficiency level calculation unit 11c calculates the proficiency level based on the number of times of execution of the proficiency level DB 17a, the last execution date, the average required time, the reference time, and the average number of steps, and the calculated value corresponds to the proficiency level of the proficiency level DB17a. Store in the item.

  Heretofore, the proficiency level DB 17a has been described.

[About Unlock Function List]
Next, the unlock function list 17b will be described. FIG. 4 is a diagram showing an example of the unlock function list 17b.

  In the unlock function list 17b, functions of the Web service to be unlocked for each skill level are defined.

  For example, if the proficiency level is 1, the user can use only functions A and B.

  When the proficiency level is improved to 2, the function unlocking unit 11 e unlocks the function C, so that the user can use the functions A, B, and C.

  The unlocking function list 17b has been described above.

[About additional UI list]
Next, the additional UI list 17c will be described. FIG. 5 is a diagram showing an example of the additional UI list 17c.

  In the additional UI list 17c, UIs newly added for each proficiency level and defined for the user are defined.

  For example, if the proficiency level is 1, UI1 is added and can be used by the user.

  For example, when the web service provided by the web service unit 11a is the management function of the image forming apparatus and the user has improved the familiarity with the maintenance function among the management functions of the image forming apparatus, the UI change unit 11f changes the background of the UI to a metallic one, and each UI part becomes a screwed-on UI.

  Heretofore, the additional UI list 17c has been described.

[About the breeding character change list]
Next, the breeding character change list 17d will be described. FIG. 6 is a diagram showing an example of the breeding character change list 17d.

  In the training character change list 17d, changes that occur in the training character are defined for each skill level.

  For example, when the proficiency level is 1, change 1 occurs.

  For example, if the web service provided by the web service unit 11a is the management function of the image forming apparatus and the user has improved the familiarity with the maintenance function among the management functions of the image forming apparatus, the foster character management Part 11g changes the appearance of the breeding character, wears a tangle dress, and has a wrench and a spanner.

  Heretofore, the breeding character change list 17d has been described.

[Start-Goal Operation List]
Next, the start goal operation list 17e will be described. FIG. 7 is a diagram showing an example of the start goal operation list 17e.

  The start-goal operation list 17e defines, for each function provided by the Web service unit 11a, the first operation (start operation) and the last operation (goal operation) for executing the function.

  The operation measurement unit 11b measures the required time and the required number of steps for each function operated by the user to execute by referring to the start-goal operation list 17e.

  For example, when the web service provided by the web service unit 11a is the management function of the image forming apparatus and the user remotely restarts the image forming apparatus, the operation measuring unit 11b has a function name “device restart With reference to the section of "", measure the required time and the required number of steps from when the tab of "device restart" which is the start operation is opened to when the "restart execution button" which is the goal operation is pressed.

  The start goal operation list 17e has been described above.

[Flow of processing]
Next, the flow of processing in the information processing system 100 will be described. FIG. 8 is a flowchart for explaining the flow of processing in the information processing system 100.

  First, the user uses the web service provided by the web service unit 11a, and performs an operation for executing the provided function (step S1).

  Next, the operation measurement unit 11b measures the operation performed by the user, and stores the measurement result in the skill level DB 17a (step S2). The measurement may be performed concurrently with the user's operation. By measurement, the number of executions for each function, the last execution date, the required time, and the required number of steps are grasped.

  Next, the skill level calculation unit 11c learns the user's skill level for each function based on the number of executions for each function, final execution date, average required time, reference time, and average required number of steps stored in the skill level DB 17a. Is calculated, and the calculated skill level is stored in the skill level DB 17a (step S3).

  Next, the function unlocking unit 11 e refers to the unlock function list 17 b according to the learning level stored in the learning level DB 17 a and unlocks the function provided by the Web service section 11 a (step S 4).

  Next, the UI changing unit 11 f refers to the additional UI list 17 c according to the learning level stored in the learning level database 17 a and presents the user with an additional UI (step S 5).

  Next, the breeding character management unit 11g changes the breeding character with reference to the breeding character change list according to the skill level stored in the skill level DB 17a (step S6).

  The flow of processing in the information processing system 100 has been described above.

  In the above explanation, it is assumed that changes in additional functions, UI, and foster characters always occur as the mastery level rises, but it is not limited to this configuration, and whether to apply these changes according to the preference of the user is selected. It may be possible.

  In addition, the function, the UI, and the change of the training character that have become available once may be configured so that they can be freely selected even if the user's learning level falls due to oblivion.

[Supplementary matter]
As described above, the information processing system 100 according to the present invention includes the server 10 and one or more terminal devices 20 connected to the network, and the server 10 can communicate with the one or more terminal devices 20. A web service unit 11a for providing the web service to the user via the one or more terminal devices 20; a proficiency database 17a in which the proficiency for the operation of the web service by the user is stored; Accordingly, the storage unit 17 stores the unlocked function list 17b in which the function to be unlocked is defined among the functions of the web service provided to the user, and the web service unit 11a provides For each Web service function, the number of executions performed by the user, the time taken for the operation, and The operation measurement unit 11b measures the required number of steps and stores the measurement result in the skill level database 17a, the number of executions for each of the users stored in the skill level database 17a, and the function of the Web service Based on the required time and the required number of steps, the proficiency level for each function of the user is calculated, and stored in the proficiency level database 11c, and based on the unlock function list 17b. And a function unlocking unit 11 e that unlocks the locked function according to the user's level of proficiency for each function and enables the user to use the function.

  As a result, it is possible to generate and continue the user's desire to improve the user's familiarity with the system to be used.

  In addition, the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made without departing from the scope of the present invention.

10 ... server 11 ... CPU
11a ... Web service unit 11b ... Operation measurement unit 11c ... Skill level calculation unit 11d ... Ranking display unit 11e ... Function unlock unit 11f ... UI change unit 11g ... Cultivation character management unit 12 ... ROM
13 ... RAM
14 ... operation input unit 15 ... communication unit 16 ... display unit 17 ... storage unit 17a ... proficiency DB
17b ... Unlock function list 17c ... Additional UI list 17d ... Development character change list 17e ... Start / goal operation list 18 ... Bus 20 ... Terminal device 100 ... Information processing system

Claims (5)

Including a networked server and one or more terminals
The server is
A communication unit capable of communicating with the one or more terminal devices;
A web service unit for providing a web service to a user via the one or more terminal devices;
A proficiency database storing the proficiency of the user for the operation of the web service and a function to be unlocked among the functions of the web service provided to the user according to the proficiency are defined. A storage unit in which an unlock function list is stored;
The number of executions performed by the user, the required time taken for the operation, and the required number of steps taken for the operation are measured for each Web service function provided by the Web service unit, and the measurement results are stored in the proficiency database Operation measurement unit,
The proficiency level for each function of the user is calculated based on the number of executions, the required time, and the required number of steps for each of the users and the functions of the Web service stored in the proficiency level database, A proficiency calculation unit which stores the proficiency database;
An information processing system, comprising: a function unlocking unit that unlocks a locked function according to the user's level of proficiency based on the unlocking function list and allows the user to use the function. The information processing system according to claim 1, wherein
The operation measurement unit is
In addition to the number of executions performed by the user, the required time taken for the operation, and the required number of steps taken for the operation, the date when the function was executed is measured for each function of the Web service provided by the Web service unit. Stored as the final execution date in the proficiency database,
The proficiency calculation unit
Based on the final execution date for each user and function of the Web service stored in the proficiency level database, the proficiency level is lowered as the number of days elapsed from the final execution date increases. An information processing system that calculates the proficiency level. The information processing system according to claim 1 or 2, wherein
The storage unit
According to the proficiency level, an additional user interface list is further stored, in which a new user interface to be presented additionally to the user is defined,
The server is
An information processing system, further comprising: a UI changing unit that presents an additional new user interface to the user based on the additional user interface list and in accordance with the user's level of proficiency for each function. The information processing system according to any one of claims 1 to 3, wherein
The storage unit
A breeding character change list is further stored, in which a change of a breeding character trained by the user is defined according to the proficiency level.
The server is
An information processing system, further comprising a training character management unit that changes the training character based on the training character change list and in accordance with the skill level for each function of the user. An information processing method in an information processing system including a server connected to a network and one or more terminal devices, comprising:
Providing web services to users via the one or more terminal devices,
A proficiency database storing the proficiency of the user for the operation of the web service and a function to be unlocked among the functions of the web service provided to the user according to the proficiency are defined. Store the unlock function list in the storage unit,
The number of executions executed by the user, the required time taken for the operation, and the required number of steps taken for the operation are measured for each function of the provided Web service, and the measurement results are stored in the proficiency database.
The proficiency level for each function of the user is calculated based on the number of executions, the required time, and the required number of steps for each of the users and the functions of the Web service stored in the proficiency level database, Stored in the proficiency database
An information processing method, wherein the server executes unlocking of a locked function according to the user's skill level for each function based on the unlock function list so that the user can use the function.

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