JP2019067266A - Remote guide program, remote guide system, and remote guide method - Google Patents

Abstract

To realize cost reduction at the time of introduction and operation of an indoor type trunk room business or the like.SOLUTION: The remote guide program for remotely guiding a facility S to a visitor allows, via another computer 40, a management terminal 10 provided at a position distant from the facility S to function as a communication unit communicatable with the visitor, a lock switching reception unit that is provided on a door D of the facility S and receives switching of a state with respect to a locking mechanism 30 switchable between a locked state and an unlocked state, and a captured image display unit that displays a captured image captured by a camera 20 provided on the facility S.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a remote guidance program, a remote guidance system, and a remote guidance method.

  There is known a crime prevention system that enhances the security of an entrance through the image of a camera installed at the entrance (Patent Document 1). There is also known a door lock control system which enables remote control of locking (Patent Document 2).

JP, 2009-98971, A JP-A-7-30677

  By the way, the room type trunk room business of lending warehouse space to a third party is growing. The market in the room type trunk room business is growing at an annual pace of around 8%, but the relatively long time from initial investment to payback is the bottleneck for new store expansion. Therefore, shortening of the time required for initial investment recovery, that is, cost reduction at the time of introduction and operation, has become an urgent issue when developing new stores. In particular, in preparation for dealing with readers such as a trunk room, it is necessary to make a person reside in the trunk room or the like, or to visit the trunk room or the like each time. On the other hand, the closing rate at the time of reading is as low as 30% compared to 90% which was the early days. Because of this, labor costs in dealing with previews of trunk rooms etc. have become a problem of store development and store operation.

  However, the security system of Patent Document 1 is not premised on a conversation with a visitor, and therefore can not be used as a response to an insider. Further, in the door lock control system of Patent Document 2, although the lock operation can be performed remotely, it is impossible for the insider to handle.

  An object of the present invention is to provide a remote guidance program, a remote guidance system, and a remote guidance method, which can reduce the cost at the time of introduction and operation of an indoor type trunk room business or the like.

  The present invention is a remote guidance program for remotely guiding a facility to a visitor, wherein a call can be made to the visitor via a separate computer to a computer arranged at a position distant from the facility. And a lock switching reception unit that is provided on a door of the facility and receives a switch of a state with respect to a locking mechanism that can be switched between a locked state and an unlocked state, and a camera provided in the facility It is characterized in that it functions as a photographed image display unit for displaying the photographed image.

  The present invention provides a computer installed with the above-mentioned remote guidance program, the camera provided in the facility and capable of capturing an image in the vicinity of the door, and a locking mechanism provided in the facility and provided in the door It is a remote guidance system characterized by having.

  Further, the present invention is a remote guidance method for remotely guiding a facility to a visitor using a computer, and informing step of notifying an inquiry from the visitor using an output device of the computer; A response determination receiving step for receiving whether or not to respond to the inquiry using the input device of the computer, and a camera selection receiving for receiving a selection of a camera installed in the facility using the output device of the computer Switching between the locked state and the unlocked state with respect to the locking mechanism installed on the door of the facility based on the camera selected in the camera selection receiving step using the step and the output device of the computer And a lock switching request step for making a request.

  According to the present invention, it is possible to reduce the cost at the time of introduction and operation of the indoor type trunk room business and the like.

It is a connection diagram showing an outline of a remote guidance system. It is a hardware block diagram which shows the outline | summary of the terminal for management. It is a functional block diagram showing an outline of a management terminal. It is a flow figure showing an outline of a remote guidance method.

  As shown in FIG. 1, the guidance support system 2 remotely supports the guidance of the facility for the visitors of the facility S, and the management terminal 10 which enables a call with the visitor, and management The server 15 disposed at the center, the camera 20 and the locking mechanism 30 disposed at the facility S, and the communication line 60 enabling communication between the camera 20, the locking mechanism 30, the server 15, and the management terminal 10 .

  The management terminal 10 transmits a predetermined request signal and the like to the server 15 according to the operation of the administrator, and receives a predetermined calculation result to the request source, and can be carried by a portable terminal that can be brought to the management center, There are freestanding terminals installed in the center. The server 15 provides a guidance support service, performs predetermined arithmetic processing in response to a request from the management terminal 10, and transmits a predetermined arithmetic result to a request source.

  The facility S is partitioned by the partition member S1 of the building B into a plurality of rooms R and a passage T. The entrance E of the facility S connects the outside space of the facility with the passage T. An opening is formed in the partition member S1 that divides the room R and the passage T. A door D is provided openably and closably at the entrance E and the opening. The locking mechanism 30 is provided to each of the plurality of doors D. The locking mechanism 30 can switch the door freely between a locked state in which the closed state of the opening is maintained and an unlocked state in which the open and close state is made open. The switching by the locking mechanism 30 is performed by the operation of the management terminal 10 or the operation on a card reader (not shown) installed on the door D. The camera 20 is installed outside the building B, in the passage T and in each room R, respectively.

  As shown in FIG. 2, the management terminal 10 includes a CPU 11, a RAM 12, a ROM 13, an external storage device 14, an input device 15, an output device 16, an input / output interface 18, and a bus 19. ing.

  The CPU 11 is a so-called central processing unit, which executes various programs to realize various services. The RAM 12 is a so-called RAM (random access memory), and is used as a work area of the CPU 11. The ROM 13 is a so-called ROM (Read Only Memory), and stores a basic OS to be executed by the CPU 11 and various programs (for example, a guidance support program).

  The external storage device 14 stores calculation results of various programs and the like, and includes a built-in storage device (for example, a hard disk drive) and a removable storage device (for example, a memory card or the like). The external storage device 14 may be connected via the communication line 60, such as a NAS (network attached storage).

  The input device 15 is an input key, a keyboard, a mouse, and inputs various information. The output device 16 is a display and displays various operation states.

  The input / output interface 18 enables communication with the communication line 60 (FIG. 1). The bus 19 serves as wiring for integrally connecting the CPU 11, the RAM 12, the ROM 13, the input device 15, the output device 16, the input / output interface 18 and the like for communication.

  When the basic OS and various programs stored in the ROM 13 are executed by the CPU 11, as shown in FIG. 3, the management terminal 10 is another computer 40 (for example, a portable terminal owned by a visitor. Hereinafter, the portable terminal and The notification unit 51A for notifying a call from the visitor via the call), the call unit 51B for maintaining a state in which communication with the visitor is possible via the portable terminal 40, and the locking mechanism 30 in the locked state and the unlocked state. A lock state acquisition unit 52A that acquires which state it is, a lock switching reception unit 52B that receives switching between the locking state and the unlocking state with respect to the locking mechanism 30, and the locking mechanism 30 that the locking switching reception unit 52B receives A lock switching request unit 52C for transmitting a request, a camera selection receiving unit 53A for receiving a selection of a camera 20 for which a photographed image is desired to be displayed, and a camera selection reception The camera control acceptance unit 53B that controls pan, tilt, zoom, and the like with respect to the camera 20 accepted by the unit 53A, and imaging that requests the camera 20 accepted by the camera selection acceptance unit 53A to transmit a predetermined captured image Calculate the system charge from the image request unit 53C, the photographed image display unit 53D for displaying the photographed image of the camera 20, the counting unit 58A for counting the number of calls from visitors and the number of switching of the locking mechanism 30 And a control unit 59 that controls each unit.

  The server 15 is not shown, but the server 15 is also the CPU, the RAM, the ROM, the external storage device, the input device, the output device, and the input / output interface in the same manner as the management terminal 10. It is equipped with a bus. Then, when the basic OS and various programs stored in the ROM are executed by the CPU, the server 15 receives a request from the management terminal 10, an operation unit that performs a predetermined operation, and a predetermined request. It functions as an output unit to output.

  The counting unit 58A and the charge calculating unit 58B for calculating the usage charge of the system from the number of times may be built in the server 15.

  Next, a guidance support method in the guidance support system 2 will be described.

  The guidance support method 100, as shown in FIG. 4, includes a notification step S110 for notifying an inquiry from a visitor, a response determination receiving step S120 for receiving whether or not to respond to the inquiry, and a camera selection step S130. A photographed video display step S140 for displaying a photographed image of the selected camera 20, and a locking switching request step S150 for requesting the locking mechanism 30 installed on the door D of the facility to switch between the locked state and the unlocked state. And.

(Informing step)
As shown in FIG. 1, when the visitor arrives at the facility S, the mobile terminal 40 of the visitor calls the telephone number of the facility management contractor. When the server 15 receives a call from a visitor, the server 15 notifies the management terminal 10 to that effect. Triggered by the notification from the server 15, the notification unit 51A notifies that the inquiry from the visitor is received.

(Response judgment acceptance step)
While the facility management contractor is in a call with the visitor, the management terminal 10 displays a button for responding to the call from the visitor and a button for not responding on its own output device, Accept whether or not to receive a call from a visitor. Thereafter, in response to an operation to receive a call from a visitor, the call unit 51B makes a call via the management terminal 10, the communication line 60 and the portable terminal 40 between the facility management contractor and the visitor. It becomes possible.

(Camera selection step)
Next, the camera selection reception unit 53A displays the selection screen of the camera 20 on the output device 16 of the management terminal 10 while the management contractor of the facility is talking with the visitor. In the selection screen of the camera 20, the photographed image display unit 53D may display a photographed image or a thumbnail image of each camera 20.

(Photographed video display step)
In the camera selection step S130, the photographed image display unit 53D receives the camera 20 accepted by the camera selection acceptance unit 53A when the selection of the camera 20 for which the photographed image is to be displayed is accepted by the operation of the facility management contractor. Is displayed on the output device 16 of the management terminal 10. Thus, the facility manager can determine which facility the visitor has arrived at, and whether or not it has come for previewing, through the local camera image together with the conversation of the visitor. In the photographed image display step S140, the camera control reception unit 53B displays the pan, tilt, zoom control menu for the camera 20 received by the camera selection reception unit 53A in the output device 16 of the management terminal 10. It is also good. Thereby, control of the camera 20 is attained by operation of the management contractor of a plant | facility.

(Lock switching request step)
Furthermore, the lock state acquisition unit 52A acquires the state of the lock mechanism 30 associated with the camera 20 at predetermined intervals while the facility management contractor makes a call with the visitor. For example, when the manager decides that the visitor is the purpose of previewing, the locking switching reception unit 52B causes the locking mechanism 30 in the output device 16 of the management terminal 10 to trigger a predetermined operation by the manager. Display the switching screen of. Next, triggered by the operation on the switching screen of the locking mechanism 30, the locking switching request unit 52C switches the state of the locking mechanism 30 from the locked state to the unlocked state or from the unlocked state to the locked state. Thereafter, the locking state acquisition unit 52A acquires the state of the locking mechanism 30 associated with the camera 20 at predetermined intervals, and outputs that the state of the locking mechanism 30 has been switched at the output device 16 of the management terminal 10.

  On the other hand, when the manager determines that the visitor is not the purpose of browsing for the visitor through the conversation and the local camera image, the locked state is maintained based on the state of the locking mechanism 30 acquired by the locked state acquisition unit 52A. That is, if it is in the locked state, it is switched as it is, and if it is in the unlocked state, it is switched to the locked state.

  Thus, according to the present invention, at which facility the visitor has arrived at the facility away from the facility through conversations with the visitor to the facility and through camera images provided in the facility, and for preview purposes It can be determined whether or not it came. Therefore, it is possible to cope with a request for previewing, handle a reader, and manage a lock of a trunk room without individually arranging a person in charge of the response to each facility. As a result, it is possible to significantly reduce the operating costs of the trunk-room contractor who uses this system.

  The guidance support method 100 includes a counting step of counting the number of responses from the visitor or the number of switching of the locking state and the unlocking state with respect to the locking mechanism 30, and a charge calculating step of calculating the usage charge of the system from the number. , May be provided. When the button for responding to the call from the visitor is operated, the counting unit 58A counts up the number of responses. Further, the number of times of switching is counted up when the state switching of the locking mechanism 30 is performed. The charge calculation unit 58B calculates the usage charge of the guidance support system 2 from the number of responses and the unit price of one response, or from the number of switches and the unit price of one switch. Thereby, the charge according to the operation amount of the guidance support system 2 can be calculated.

  In the above embodiment, while the facility management contractor makes a call with the visitor, the photographed image and the thumbnail image of each camera 20 are displayed on the output device 16, but the present invention is not limited to this. At the time of step S110, the photographed image display unit 53D may display a photographed image or a thumbnail image of each camera 20.

  Further, each door D may be provided with an open / close sensor capable of detecting the opening / closing of the door D. Thus, the server 15 can determine the facility where the visitor is present based on the detection of the sensing signal of the open / close sensor. Then, using this determination result, the management terminal 10 switches the locking mechanism 30 of the door D in the facility S to the locked state or maintains the locked state before or at the same time as the notification step S110. It is also good. As a result, it is possible to prevent adverse effects (for example, unauthorized entry to the room of the facility S, etc.) caused by forgetting to lock.

  In addition, the management terminal 10 can request a photographed video of a camera associated with a facility in the photographed video display step S140 using this determination result, and can display a photographed image. In such a case, the camera selection step S130 may be omitted.

  Although the server 15 can determine the facility where the visitor is present based on the detection of the sensing signal of the open / close sensor, this determination may be performed by the management terminal 10.

  Although the room type trunk room business has been described in the above embodiment, it can also be used as a preview of a new or used building or a reception of a visit at an exhibition.

  The present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made without departing from the scope of the present invention.

2 Guidance support system 10 Management terminal 20 Camera 30 Locking mechanism 40 Portable terminal 51A Informing section 51B Call section 52A Locking state acquisition section 52B Locking switching acceptance section 52C Locking switching request section 53A Camera selection acceptance section 53B Camera control acceptance section 53C Photographed image Request unit 53D Photographed image display unit 58A Count unit 58B Charge calculation unit 59 Control unit 60 Communication line 100 Guidance support method

Claims (9)

A remote guidance program that remotely guides the facility to visitors,
For a computer located away from the facility,
A calling unit capable of calling the visitor via another computer;
A lock switching reception unit that is provided on a door of the facility and receives a switch of a state to a locking mechanism that can switch between a locked state and an unlocked state;
A remote guidance program having a function as a photographed image display unit for displaying a photographed image photographed by a camera provided in the facility.   2. The remote guidance program according to claim 1, wherein the computer functions as a photographed image request unit for requesting transmission of photographed image data of the camera during a call with the visitor via the another computer. The computer is caused to function as a camera selection receiving unit that receives a selection of a desired camera from among a plurality of cameras.
The remote guidance program according to claim 2, wherein the photographed image request unit requests transmission of photographed image data of the camera received by the camera selection unit.   The remote guidance program according to any one of claims 1 to 3, wherein the another computer is a portable terminal owned by the visitor. A counting unit that counts the number of times the preview is requested and the number of switching of the locking mechanism;
A charge calculation unit that calculates a usage charge of the system from the number of times;
The remote guidance program according to any one of claims 1 to 4, characterized in that the computer is made to function. A computer on which the remote guidance program according to any one of claims 1 to 5 is installed,
The camera provided in the facility and capable of capturing an image in the vicinity of the door;
A remote guidance system comprising: a locking mechanism provided at the facility and provided at the door. A remote guidance method for remotely guiding a facility to a visitor using a computer.
An informing step of informing an inquiry from the visitor using an output device of the computer;
A response determination receiving step of receiving whether or not to respond to the inquiry using the input device of the computer;
A camera selection accepting step of accepting selection of a camera installed in the facility using an output device of the computer;
Using the output device of the computer, based on the camera selected in the camera selection receiving step, a request for switching between the locked state and the unlocked state is issued to the locking mechanism installed on the door of the facility And a lock switching request step.   The method according to claim 7, wherein the computer is a portable terminal. Counting the number of responses from the visitor or the number of switching of the locking state and the unlocking state with respect to the locking mechanism;
A charge calculation step of calculating a usage charge of the system from the number of times;
The remote guidance method according to claim 7 or 8, further comprising:

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