JP2019028999A - Server device supporting identification of combination of service provider and service receiver, method executed by the same and program - Google Patents

Abstract

To provide a method for identifying a combination of a service provider and a service receiver.SOLUTION: A method for identifying a combination of a service provider and a service receiver enables: the service provider to provide a computer system with information to identify a service that the service receiver wants to receive; one or more service provider to present a proposed service based on the information to the service receiver through the computer system; the service receiver to select at least one service from one or more proposed service presented by one or more service provider through the computer system; and the computer system to identify the combination of the service receiver and the service provider who presented the service selected by the service receiver.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a server device that supports identification of a combination of a service provider and a service recipient, and a method and program executed in the server device.

  The inventor invented a new matching system for matching a service provider and a service recipient, and obtained a patent right (Patent Document 1).

Japanese Patent No. 6047221

  The inventor considered it important to allow more service providers to provide services with less burden. For example, the number of foreign tourists visiting Japan in 2014 is approximately 13 million, but the number of foreign tourists visiting Japan is expected to reach approximately 25 million in 2020 due to special demand from the Tokyo Olympics. In order to cope with such an increasing number of foreign tourists visiting Japan, the present inventor considered it important to allow more guides to provide guide services with less burden.

  An object of the present invention is to provide a server device and the like that supports identification of a combination of a service provider and a service recipient, in which a larger number of service providers can provide a service with less burden. And

  As an example, an object of the present invention is to provide a server device that supports identification of a combination of a guide and a guest.

  In one aspect of the present invention, the method of the present invention is a method for identifying a combination of a service provider and a service recipient using a computer system, the method comprising: Providing desired computer service basic information as a basis for identifying a service that the service recipient desires to be provided to one or more service providers via the computer system; Presenting a service proposal based on the desired service basic information to the service recipient, and one or more of the service recipient presented by the one or more service providers via the computer system Selecting at least one proposal from among the proposals; and And a to identify the service providers who propose the proposal selected by the provider of the combination of the service donee.

  In one embodiment of the present invention, the desired service basic information may include information for specifying the service provider's particulars.

  In one embodiment of the invention, the method provides the one or more service provisions by the computer system with a proposal presented to the service recipient by one of the one or more service providers. It may further include a state in which the rest of the persons can browse.

  In one embodiment of the invention, the method may further comprise the computer system limiting the number of proposals presented to the service provider to a predetermined number or less.

  In one embodiment of the invention, the method may further comprise enabling the computer system to communicate between the service recipient and the service provider.

  In one embodiment of the invention, the method is such that the computer system selects one or more additional service providers without the computer system requiring selection by the service provider. May further comprise enabling.

  In one aspect of the present invention, the server device of the present invention is a server device that supports the identification of a combination of a service provider and a service recipient, and the server device is connected to a plurality of users via a network. The server device includes a processor unit, and the processor unit is configured to transmit the service from a user device used by a service provider via the network. Receiving desired service basic information that is a basis for specifying a service that the recipient wants to be provided, and the user device used by the service recipient is the plurality of user devices And that the desired service basic information can be viewed by one or more service providers. And receiving one or more proposals for the desired service basic information via the network from a user device used by the one or more service providers, the one or more proposals Is based on the desired service basic information, and the service desired to be provided by the service recipient is a service that can be provided by the one or more service providers. The user device used by the service provider is another user device among the plurality of user devices, and the service provided in a manner that allows the service provider to select the one or more proposals. Presenting to the user and from the user device used by the service recipient, the one or more service providers via the network. Receiving information indicating a service provider selected by the service provider from among the service providers, and specifying a combination of the service provider selected by the service provider and the service provider And at least.

  In one embodiment of the present invention, the desired service basic information may include information for specifying the service provider's particulars.

  In one embodiment of the present invention, the server device sends a proposal presented to the service recipient by one of the one or more service providers, among the one or more service providers. It may be configured to further execute the state in which the rest can be browsed.

  In one embodiment of the present invention, the server device may be configured to further execute limiting the number of proposals presented to the service provider to a predetermined number or less.

  In one embodiment of the present invention, the one or more proposals may include historical information of services provided by the one or more service providers in the past, or a combination of images and comments.

  In one aspect of the present invention, the method of the present invention is a method executed in a server device that supports identification of a combination of a service provider and a service recipient, and the server device is connected via a network. The server device includes a processor unit, and the method includes: a user device used by a service recipient, wherein the processor unit includes: a processor unit configured to communicate with a plurality of user devices; A user used by the service provider to receive desired service basic information as a basis for specifying a service that the service provider desires to be provided via the network. The device is one of the plurality of user devices, and the processor unit is configured to receive the desired service. Making the foundation information in a state that can be viewed by one or more service providers, and the processor unit from the user device used by the one or more service providers via the network, the desired service Receiving one or more proposals for basic information, wherein the one or more proposals are based on the desired service basic information, and the service desired to be provided by the service recipient includes: A service that can be provided by one or more service providers, and a user device used by the one or more service providers is another user device of the plurality of user devices; and A processor unit presenting the one or more proposals to the service provider in a manner selectable by the service provider; and the processor unit Receiving, from the user device used by the service provider, information indicating the service provider selected by the service provider from the one or more service providers via the network. And the processor unit specifying a combination of the service provider selected by the service provider and the service provider.

  In one aspect of the present invention, there is provided a program executed in a server device that supports identification of a combination of a service provider and a service recipient, and the server device includes a plurality of user devices via a network. The server device includes a processor unit, and when the program is executed by the processor unit, a user device used by a service recipient receives the network from the user device. The user device used by the service provider is to receive desired service basic information that is a basis for specifying the service that the service provider desires to be provided via the service provider. A user device of the plurality of user devices, and the desired service basic information One or more service providers, and one or more proposals for the desired service basic information from the user device used by the one or more service providers via the network. And the one or more proposals are based on the desired service basic information, and the service that the service recipient wishes to provide is the one or more service providers. The user device used by the one or more service providers is another user device of the plurality of user devices, and the one or more proposals are provided by the service. Presenting the service recipient in a manner selectable by the recipient and the user equipment used by the service recipient from the network. Receiving information indicating a service provider selected by the service provider from the one or more service providers via a work; and a service provider selected by the service provider; The processor unit is caused to execute at least the combination with the service recipient.

  In one aspect of the present invention, a computer system including a server device and a plurality of user devices, the server device being capable of supporting identification of a combination of a service provider and a service recipient. The server device is configured to be able to communicate with a plurality of user devices via a network, and a user device used by a service provider is configured to communicate via the network. The service provider transmits desired service basic information serving as a basis for specifying a service desired to be provided to the server device, and the user device used by the service provider One user device of a plurality of user devices, and the server device is used by the service recipient. The server device receives the desired service basic information from the user device via the network, and the server device makes the desired service basic information readable by one or more service providers. The user apparatus used by the provider transmits one or more proposals for the desired service basic information to the server apparatus via the network, and the one or more proposals are based on the desired service basic information. A service desired by the service provider is a service that can be provided by the one or more service providers, and a user device used by the one or more service providers includes: Another user device of the plurality of user devices, wherein the server device is provided by the one or more service providers The one or more proposals are received from the user device to be used via the network, and the server device sends the one or more proposals to the service provider in a manner that the service provider can select. The user device to be presented and used by the service provider includes information indicating the service provider selected by the service provider from the one or more service providers via the network. Transmitting to a server device, the server device receives information indicating a service provider selected by the service provider via the network from a user device used by the service provider; The server device specifies a combination of the service provider selected by the service provider and the service provider. The

  According to the present invention, in a server device that supports identification of a combination of a service provider and a service recipient, which allows more service providers to provide a service with less burden, in the server device It is possible to provide methods and programs to be executed.

Diagram showing the flow of a new business model to help identify the combination of service providers and service recipients The figure which shows an example of a structure of the computer system 200 for implement | achieving the new business model for assisting specification of the combination of a service provider and a service recipient. The figure which shows an example of a structure of the information stored in the guide database part 241 The figure which shows an example of a structure of the information stored in the guest database part 242 The figure which shows an example of a structure of the information stored in the combination database part 243 The figure which shows an example of the flow of the process performed in the computer system 200 The figure which shows screen 500A displayed on a user apparatus The figure which shows the screen 500B displayed on a user apparatus The figure which shows the screen 500C displayed on a user apparatus The figure which shows screen 500D displayed on a user apparatus The figure which shows the screen 500E displayed on a user apparatus The figure which shows an example of the flow of a process of step S406 shown by FIG. The figure which shows the alternative example of the flow of a process of step S406 shown by FIG.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

1. A new business model applicant for supporting identification of a combination of a service provider and a service provider proposes a new business model for supporting identification of a combination of a service provider and a service provider. This business model is intended to reduce the burden of planning a service plan that can be provided by the service provider in specifying the combination of the service provider and the service recipient. According to this new business model, the service provider understands the needs of the service provider (that is, the ideal service that the service provider wants) and responds to that need (to meet that need). By proposing, the service provider can reduce the burden of planning the service plan. The reason is that the service provider does not need to register the service plan to be provided to the service provider in advance on the website, and creates the contents of the service plan in the form of "get on the consultation" of the service provider. Because it is possible.

  Here, in this specification, “service provider” refers to a person who provides a service, and “service recipient” refers to a person who provides a service. That is, the service is provided to the service recipient by the service provider. In one embodiment, the service provider and the service recipient do not meet before the actual provision of the service, but meet for the first time during the actual provision of the service. However, it is not always necessary that the service provider and the service recipient actually meet each other. For example, in one embodiment, the service provider and the service recipient may not actually (physically) meet.

  The “service” in this specification may be any service, but is typically provided by the service provider when the service provider actually meets (physically) the service recipient. Can be. Accordingly, the “service” referred to in the present specification may be one that does not involve a website.

  An example of “service” is a travel guide service for a guest (for example, a foreigner visiting Japan) by a guide (for example, a Japanese guide). According to this new business model, the guide plans the trip plan by understanding the guest's needs (ie, the ideal trip that the guest wants) and then proposing a trip plan to meet that need. Can be reduced. The reason is that it is not necessary for the guide to register the travel plan provided to the guest in advance on the website, and it is possible to create the content of the travel plan in the form of "getting a consultation" of the guest .

  Service providers need to register for an account in advance on the website. At the time of account registration, the service provider provides personal information such as his / her address, name, age, gender, telephone number, e-mail address, face photo, bank account, etc. to the website administrator. Thereby, the administrator of the website can grasp the personal information of the service provider. At least a portion of the service provider's personal information can be posted on the website.

  Service recipients need to register for an account on the website in advance. At the time of account registration, the service provider provides personal information such as his / her address, name, age, gender, telephone number, e-mail address, face photo, and electronic money account to the website. Alternatively, some personal information may be omitted in order to simplify the account registration of the service provider. Thereby, the administrator of the website can grasp the personal information of the service recipient.

  FIG. 1 shows a flow of a new business model for supporting the identification of a combination of a service provider and a service recipient. In the example shown in FIG. 1, it is assumed that the website management company provides a website for supporting the identification of the combination of the service provider and the service recipient. Hereinafter, each step shown in FIG. 1 will be described.

  Step S101: The service provider provides information (hereinafter referred to as “desired service basic information”) as a basis for specifying a service that the service provider desires to provide to the website. The desired service basic information is used by the service provider to grasp the needs of the service provider (that is, the ideal service desired by the service provider). The desired service basic information includes, for example, personal information (for example, nationality, gender, age, occupation) of the service provider, information related to the service that the service provider desires to be provided (for example, schedule, number of people) , Budget), information to identify service provider's commitment (for example, # stick to gourmet, # avoid crowds, # want to make a fuss, # do not remove liquor !, # one point luxuryism, # Knob eating type, # Save as much as possible, # Anime sacred pilgrim, # Sweet mania, # Stick to photos, # Loosely travel, # Carefully planned trip, # Love to walk !, # Driver soul that can not be hidden , # Like thrills, # like safe trips, # like to interact with local people, # do not want to be bound, local people want to go where they go, see historical things Want a photogenic thing that wants to experience traditional, want to relax in nature, want to eat traditional local food, want to eat popular food, have fun with friends, play in nature I want to feel the season, I want to go to places where the scenery and the night view are beautiful, I want to interact with animals, I want to interact with local people, I want to interact with local people, I want to go to hot springs, I want to see art, I want to go to festivals, classic I want to go to a new place, I want to be completely (Ninja, Samurai etc.), I want to go to an amusement park, I want to immerse myself in otaku culture, I want to see a show, I want to move my body, I want to go to a famous place), Including but not limited to information about food (eg, favorite food, disliked food, allergies). When the desired service basic information is provided to the website, the desired service basic information is disclosed to all or some of the service providers registered on the website (ie, the account is registered on the website). All or some of the service providers who are currently able to view the desired service basic information). It is possible for at least one service provider out of all or some of the service providers registered in the website to provide a proposal for the desired service basic information to the website.

  Step S102: The service provider A provides a proposal A for the desired service basic information to the website. As a result, the service provider A can propose to the service recipient a service that the service provider A can provide. The proposal A of the service provider A is information for specifying the service that the service provider A proposes to the service candidate based on the desired service basic information provided on the website.

  Step S103: Similar to the service provider A, the service provider B provides a proposal B for the desired service basic information to the website. As a result, the service provider B can propose to the service recipient a service that the service provider B can provide. The proposal B of the service provider B is information for specifying a service that the service provider B proposes to the service candidate based on the desired service basic information provided on the website. Also, the service provider B cannot view the proposal A of the service provider A before providing the proposal B to the website. As a result, the service providing assistant B can propose a service based on the original idea of the service providing assistant B without being influenced by the proposal A of the service provider A.

  Step S104: Similar to the service providers A and B, the service provider C provides a proposal C for the desired service basic information to the website. As a result, the service provider C can propose to the service recipient a service that the service provider C can provide. The proposal C of the service provider C is information for specifying a service that the service provider C proposes to the service candidate based on the desired service basic information provided on the website. Further, the service provider C cannot view the proposal A of the service provider A and the proposal B of the service provider B before providing the proposal C to the website. Accordingly, the service provider C can propose a service based on the original idea of the service provider C without being influenced by the proposal A of the service provider A and the proposal B of the service provider B. is there.

  Thus, a service provider who proposes a service later cannot view the proposal of the service provider who previously proposed the service. As a result, a service provider who proposes a service later proposes a service that reflects the personality of the service provider who proposes the service later without being influenced by the contents of the proposal of the service provider who proposed the service earlier. Is possible. In addition, it is possible to avoid a service provider who proposes a service later from a service provider who has proposed a service to the service recipient, by simply modifying the content of the proposal of the service provider who previously proposed the service.

  Step S105: The service recipient selects at least one proposal from a plurality of proposals proposed by the plurality of service providers. In the example shown in FIG. 1, it is assumed that the service provider has selected Proposal A from Proposals A, B, and C. This means that the service provider has decided to receive the service provided by the service provider A by adopting the proposal A proposed by the service provider A. In this way, a combination of the service recipient and the service provider A is established. When this combination is established, the details of the service provided by the service provider A to the service recipient need not be determined.

  Note that the number of proposals proposed to the service recipient in step S105 may be limited to a small number (for example, 3 to 5). In this case, the service provider does not have to select one proposal from many proposals, and thus does not need to perform so-called “selection fatigue”. Here, “selection fatigue” refers to a phenomenon in which a human is tired when selecting one of the options having too many options. This is widely known as Jam's law.

  Further, when the service provider selects at least one proposal, the service provider A who has made the selected proposal is notified that the proposal of the service provider A has been selected by the service provider, Service provider B who has proposed a service to the service provider but has not been selected by the service provider is notified that the service provider B proposal has not been selected by the service provider, and the service provider B A service provider C who has proposed a service to the provider but has not been selected by the service provider is notified that the service provider C proposal has not been selected by the service provider. May be.

  In addition to the notification that the proposals of the service provider B and the service provider C have not been selected by the service provider, or the proposals of the service provider B and the service provider C are selected by the service provider. Instead of notifying that the service has not been made, the content (that is, the proposal A) proposed by the service provider A to the service recipient is notified to each of the service provider B and the service provider C. Good. Thereby, each of the service provider B and the service provider C sees the proposal A selected by the service recipient, the difference between the proposal A and the proposal A, and an opportunity to improve the service provided by the service provider B and the service provider C Therefore, each of the service provider B and the service provider C can realize (in the future) better service provision at different occasions.

  Step S106: The service provider A and the service recipient perform a prior consultation. This is because the service provider A packs the details of the contents of the service before actually providing the service to the service recipient. In this prior consultation, the service provider A can build up a trust relationship with the service recipient. The form of prior consultation is not limited. For example, the service provider A and the service recipient may make a prior consultation via a website (for example, by using a bulletin board function provided by the website) or without going through the website ( Prior consultation may be performed (for example, by telephone, FAX, or email). This prior consultation may be performed by the service provider A alone and the service recipient without the intervention of other service providers. As a result, even if the service is provided to the service provider by a plurality of service providers as a result, the service provider may negotiate with the service provider A and smoothly advance advance consultation. It is possible. Alternatively, this prior consultation may be performed by the service provider A, other service providers, and service recipients. By intervening other service providers at the time of this prior consultation, it is possible for other service providers to also build a trusting relationship with the service recipient before actually providing the service. This will lead to an increase in the value of the service experience of other service providers and, in turn, the motivation of other service providers themselves.

  Further, the service provider A can make a final plan by correcting the plan presented by the service provider A based on the result of the message exchange with the service recipient at the time of prior consultation. The plan amendment includes, but is not limited to, addition / change / realization of events, addition / change / realization of processes, and change of service provision fee. For example, if service provider A presents a rough plan first, and service provider selects this rough plan, then service provider A may use the service provider to determine the final plan. By adopting the provider's opinions, it is possible to reduce the discrepancy between the plan desired by the service provider and the final plan. As described above, in determining the final plan, it is possible to make the final plan attractive to the service provider by adopting the opinions of the service provider. In addition, by providing a place where the service provider A and the service provider exchange messages, communication between the service provider A and the service provider is promoted before the service is actually provided. As a result, when the service is actually provided, the service provider A and the service recipient can be familiar with each other. With the closeness created in this way, the service provider A can provide services to the service recipient so as to entertain friends.

  Step S107: The service recipient pays a fee to the website operator. This fee is generated when an agreement regarding the final plan of the service is established between the service provider and the service recipient. The manner of payment of this fee is arbitrary. For example, payment of this fee may be performed using electronic money, or may be performed by transfer to a bank account of a website operating company.

  Step S108: The website management company pays the service provider A a fee. The manner of payment of this fee is arbitrary. For example, the payment of this fee may be performed using electronic money, or may be performed by transfer to the bank account of service provider A. The amount of money paid by the service provider minus the fee paid to the service provider is the revenue of the website operator. The website operator may collect a fee from one of the service provider and the service recipient, or may collect a fee from both the service provider and the service provider.

  Step S109: The service provider A provides the service to the service recipient by executing the final plan of the service.

  The service provider A may provide a service to the service recipient together with at least one additional service provider. In this case, it is not necessary for the service provider to select (or designate) at least one additional service provider. For example, service provider A may select (or designate) at least one additional service provider.

  In the above-described embodiment, the case has been described in which the service provider who proposes the service later cannot browse the proposal of the service provider who previously proposed the service, but the present invention is not limited to this. A service provider who proposes a service later may be able to view the proposal of the service provider who previously proposed the service. If a service provider who proposes a service later can view the proposal of the service provider who proposed the service first, the subsequent service provider should not duplicate the content of the proposal of the previous service provider. It is possible to adjust the content of your proposal. As a result, the service recipient does not have to receive proposals whose contents are similar to each other from a plurality of service providers. In addition, the fact that a service provider who proposes a service later can view the proposal of the service provider who proposed the service first means that the number of proposals proposed to the service recipient is small (for example, It can be said that it is particularly useful when it is limited to 3-5). This is because even if the number of proposals proposed to the service provider is small, the contents of the proposals can be prevented from overlapping.

  Thus, one service provider may provide a service to one service provider, or two or more service providers may provide a service to one service provider. Good. Alternatively, one service provider may provide services to two or more service providers, or two or more service providers may provide services to two or more service providers. Good. For example, a representative of two service providers and a representative of four service recipients make a one-on-one prior consultation, and after the service plan is compiled by the prior consultation, two service providers are provided A person may provide services to four service recipients.

  As described above, according to the new business model, the service provider does not need to register a service plan that can be provided in advance on the website, and the service provider wishes to be provided. It is possible to propose to the service provider a service plan that the service provider recommends to the service provider based on information that serves as a basis for identifying the service to be performed (desired service basic information). Thereby, it is possible to reduce the burden of the service provider planning the service plan. For example, service providers do not need to plan a large number of service plans in advance, so they do not have the trouble of planning a large number of service plans, and it is difficult to guarantee the quality of a large number of service plans. I don't feel In addition, for example, since the service provider plans a service plan based on the desired service basic information from the service provider, the service provider does not have to understand the needs of the service provider and does not have to struggle. Therefore, it is possible to provide the service provider with a service plan suitable for the service provider (that is, a service plan dedicated to the service provider). Further, the number of proposals proposed to the service recipient may be limited to a small number (for example, 3 to 5). As a result, the service recipient does not have to “get tired of selection”.

  In the example shown in FIG. 1, an example in which three service providers A, B, C out of five service providers A, B, C, D, and E propose a service to a service recipient. However, the number of service providers registered on the website is not limited to five, and the number of service providers who offer services to service recipients is limited to three. Absent. The number of service providers registered as an account on the website may be any integer greater than or equal to one. The number of service providers proposing services to service recipients can be any integer greater than or equal to one.

  In the example illustrated in FIG. 1, an example in which specific support for a combination of a service provider and a service recipient is provided via a website has been described, but the present invention is not limited to this. For example, specific support for a combination of a service provider and a service recipient may be made via an application installed in a user device such as a smartphone. In this case, the above-described “website” may be read as “application installed in the user device”. For example, each of the service provider and the service recipient may register an account with an application installed in the user device.

  In the following description, “travel guide service” is taken as an example of “service”, and a case where a guide (service provider) provides a travel guide service to a foreign guest (service recipient) will be described. However, the present invention is not limited to this. The present invention can also be applied to a case where a guide (service provider) provides a guide service to a Japanese guest (service recipient). Furthermore, the present invention can be widely applied when a service provider provides an arbitrary service to a service recipient.

2. Configuration of Computer System for Realizing New Business Model FIG. 2 shows an example of the configuration of a computer system 200 for realizing a new business model for supporting identification of a combination of a service provider and a service recipient. Show.

In the example shown in FIG. 2, the computer system 200 includes a server device 210, at least one user device 230 _{1 to} 230 _N configured to be able to communicate via the Internet 220, and a database unit 240. And. Here, N is an arbitrary integer greater than or equal to 1, and a, b, c, and d are one integer among the integers 1 to N.

  The server device 210 provides a website for assisting in identifying a combination of a guide and a guest (for example, a foreigner visiting Japan who is to be guided). The server apparatus 210 is an information processing apparatus that is operated and managed by an administrator of the website (for example, an operating company or an operator that operates the website). The server device 210 is, for example, a workstation or a personal computer, and has a general hardware configuration as a server. In the example illustrated in FIG. 2, the server device 210 includes an interface unit 211, a processor unit 212 including one or more CPUs (Central Processing Units), and a memory unit 213. The hardware configuration of the server device 210 is not particularly limited as long as the function can be realized, and may be configured by a single machine or may be configured by combining a plurality of machines.

The interface unit 211 controls communication with at least one user device 230 _{1 to} 230 _N.

  The memory unit 213 stores a program necessary for executing the processing, data necessary for executing the program, and the like. The memory unit 213 stores, for example, a program for executing the processes shown in FIGS. 4, 6A, and 6B. Here, it does not matter how the program is stored in the memory unit 213. For example, the program may be preinstalled in the memory unit 213. Alternatively, the program may be installed in the memory unit 213 by being downloaded via a network such as the Internet 220 or installed in the memory unit 213 via a storage medium such as an optical disk or a USB. You may do it.

  The processor unit 212 controls the overall operation of the server device 210. The processor unit 212 reads a program stored in the memory unit 213 and executes the program. Thereby, it is possible to make the server apparatus 210 function as an apparatus that executes a desired step.

  A database unit 240 is connected to the server device 210. The database unit 240 includes a guide database unit 241, a guest database unit 242, and a combination database unit 243.

Each of the at least one user device 230 _{1 to} 230 _N is configured to be able to communicate with the server device 210 via the Internet 220. For example, each of the at least one user device 230 _{1 to} 230 _N may be a mobile wireless terminal such as a mobile phone, a smartphone, a tablet terminal, a smart glass, a smart watch terminal, a desktop PC, a laptop PC, a notebook It may be a personal computer such as a PC.

In the embodiment illustrated in FIG. 2, it has been described that at least one user device 230 _{1 to} 230 _N can communicate with the server device 210 via the Internet 220, but the present invention is not limited to this. Any type of network can be used in place of the Internet 220.

  The configuration of the database unit 240 is not limited to a specific hardware configuration. For example, the database unit 240 may be configured with a single hardware component, or may be configured with a plurality of hardware components. For example, the database unit 240 may be configured as a single external hard disk device of the server device 210 or may be configured as storage on a cloud connected via a network. Further, the configurations of the guide database unit 241, the guest database unit 242, and the combination database unit 243 are not limited to a specific hardware configuration. For example, each of the guide database unit 241, the guest database unit 242, and the combination database unit 243 may also be configured with a single hardware component or a plurality of hardware components.

  FIG. 3A shows an example of the configuration of information stored in the guide database unit 241.

  The guide database unit 241 stores information on guides. Information about the guide can be identified by information for identifying the guide (for example, a guide ID). The guide database unit 241 further stores, for example, guide name, gender, date of birth, address, telephone number, e-mail address, tour history information, and service provision area information.

  The information indicating the tour history is history information of a service (tour) provided to the guest by the guide (or a guide group including the guide as a part) in the past. Other guides other than the guide can make a proposal to the guest using information indicating the tour history. Thereby, other guides other than the guide can propose a tour to the guest more easily.

  If another guide other than the guide makes a tour proposal using the information indicating the tour history and the tour is actually requested, the company operating the website Alternatively, a portion of sales (eg, about 15%) may be paid continuously. This allows website operators to give the guide an attractive incentive.

  In addition, in response to the guest providing information about past tours (eg, impressions about events experienced in past tours, impressions about guides that guided past tours) to website operators, The site operator may pay a portion of the sales to the guest. This allows website operators to provide attractive incentives to guests.

  FIG. 3B shows an example of the configuration of information stored in the guest database unit 242.

  The guest database unit 242 stores information about guests. Information about the guest can be identified by information for identifying the guest (for example, guest ID). The guest database unit 242 further stores, for example, a guest's name, gender, nationality, date of birth, address, telephone number, e-mail address, and information for a desired service.

  FIG. 3C shows an example of the configuration of information stored in the combination database unit 243.

  The combination database unit 243 stores information related to the combination of the guest and the guide. Information relating to the combination of the guest and the guide can be identified by information for identifying the combination (for example, a combination ID). The combination database unit 243 stores information for identifying a guest (for example, one or more guest IDs) and information for identifying a guide (for example, one or more guide IDs) in a state of being associated with each other. Has been. As described above, the combination database unit 243 can hold history information indicating which guests (one or more guests) and which guides (one or more guides) are identified. It is configured. The combination database unit 243 further stores, for example, tour dates and times, tour locations, and tour contents.

3. Processing of Computer System FIG. 4 shows an example of the flow of processing executed in the computer system 200. Hereinafter, each step shown in FIG. 4 will be described.

Step S401: the user device 230 _d of the guest via the Internet 220, the guest is the basis for identifying the tour that wish to be kept informed (hereinafter, "desired tour basic information" hereinafter) to the server device To 210. The guest's desired tour basic information includes, for example, the guest's personal information (for example, nationality, gender, age, occupation), information related to the tour that the guest desires (for example, schedule, number of people, budget, place where the guest wants to visit, Including, but not limited to, what the guest wants to do, the food the guest likes, and the culture the guest likes.

Step S402: the server apparatus 210 via the Internet 220, receives a desired tour basic information of the guest from the user device 230 _d of the guest.

  Step S403: The server device 210 executes a process for making the guest's desired tour basic information accessible to all or a part of the guides registered in the website. Thereby, all or some of the guides registered in the account on the website can make a tour proposal to the guest based on the desired tour basic information.

Step S404a: the user equipment 230 _a guide A, via the Internet 220, and transmits the proposal A tour for desired tour basic information of the guest to the server device 210. The tour proposal A includes, for example, a photograph of the face of the guide A, information on actions during the tour, and an image of the tour, but is not limited thereto.

Step S404b: user equipment 230 _b of the guide B, via the Internet 220, and transmits a tour of the proposed B for desired tour basic information of the guest to the server device 210. The tour proposal B includes, for example, a photograph of the face of the guide B, information on actions during the tour, and an image of the tour, but is not limited thereto.

Step S404c: user equipment 230 _c of the guide C via the Internet 220, and transmits the proposal C tours for desired tour basic information of the guest to the server device 210. The tour proposal C includes, for example, a photograph of the face of the guide C, information on actions during the tour, and an image of the tour, but is not limited thereto.

Step S405: the server apparatus 210 via the Internet 220, receives a suggestion A tour from the user device 230 _a guide A, a user device 230 _b of the guide B receives the tour proposal B, the guide C user receiving a proposal C tour from the device 230 _c.

Step S406: the server apparatus 210 tour proposals A, B, C and guest is presented to the user equipment 230 _d guest selectable manner.

Step S407: the user device 230 _d of the guest via the Internet 220, and transmits the information indicating whether the guest has selected any proposals to the server device 210. In the example illustrated in FIG. 4, the guest user device 230 _d transmits information indicating that the tour proposal A has been selected to the server device 210 via the Internet 220.

Step S408: the server apparatus 210 via the Internet 220, the user device 230 _d of the guest receives information indicating that the selected proposal A tour.

  Step S409: In response to receiving the information indicating that the tour proposal A has been selected, the server apparatus 210 identifies the combination of the guide A and the guest who proposed the tour proposal A. In other words, the server device 210 identifies the guide A that has proposed the tour proposal A as a guest guide. The identification of such a combination includes, for example, information that associates information indicating the guide A (for example, guide ID of the guide A) and information indicating the guest (for example, guest ID) with the database unit 240 (particularly, the combination database unit 243 ) To store.

Step S410: the server apparatus 210 notifies that the combination of the guest has been made to the user equipment 230 _a of the guide A. The mode of this notification is not limited. For example, notification may be made using e-mail, or push notification may be made using an application.

Note that, in step S402, the server device 210 receives the desired tour basic information of the guest, on the basis of the service providing area information of the guide A, a guest desired tour basic information to the user equipment 230 _a of guide A is notified You may make it do. The same applies to the guide B and the guide C.

  In addition, at any timing after step S405 and before step S406, the server apparatus 210 responds to the reception of the tour proposal and makes the proposal available to other guides. May be executed. That is, in response to receiving the tour proposal A, the server device 210 makes the tour proposal A in a state in which other guides (for example, the guide B and the guide C) other than the guide A can browse. In response to receiving the tour proposal B, the tour proposal B is made available for browsing by guides other than the guide B (for example, guide A and guide C). Processing for executing the process and making the tour proposal C viewable by a guide other than the guide C (for example, guide A and guide B) in response to receiving the tour proposal C May be executed.

Further, in step S410, the server device 210 may notify that the combination of the guest is not performed in the user device 230 _c of the user device 230 _b and the guide C of the guide B. The mode of this notification is not limited. For example, notification may be made using e-mail, or push notification may be made using an application.

Further, in step S410, in addition to notifying that the combination with the guest has not been made, or instead of notifying that the combination with the guest has not been made, the server apparatus 210 may proposal a tour may be transmitted to the user device 230 _c of the user device 230 _b and the guide C proposals a and the guide B information and tour indicating that selected first by the guest. As a result, each of the guide B and the guide C sees the proposal A selected first by the guest and learns the difference between the proposal A and the proposal A, the opportunity to improve the service provided by the guide A, and the like. Therefore, each of Guide B and Guide C will be able to (in the future) provide better service provision on different occasions. Providing the first proposal A selected by the guest to other guides that have proposed the tour but have not been selected (ie, guide B and guide C) is said to efficiently train other guides. Very useful in terms. Because the first selected proposal A is the most attractive proposal among proposals A to C for the guest, other guides can improve the tour by browsing such proposal A. It is because it can plan.

  Note that the proposal selected second or later by the guest may be transmitted to other guides as “suggested first choice by guest”.

Further, when none of the proposals A to C provided from the guide A to the guide C satisfy the guest's request, the guest may be able to reject all the proposals A to C. . Thus, the guest is able to avoid a situation that proposals that do not meet the needs of guests indefinitely being displayed on the user device 230 _d of the guest, thereby, the guest guide proposals to meet the needs of guests It becomes possible to accept efficiently from.

  Furthermore, when the guest rejects the proposal A to the proposal C, the rejected proposal A to the proposal C may be disclosed to other guides other than the guide A to the guide C. Thereby, it is possible for other guides other than the guide A to the guide C to avoid stepping on the guide A to the guide C. This is significant because it leads to avoiding a situation where the guest rejects the proposal again for the same reason as rejecting the proposal A to the proposal C.

Further, the guest may be able to set a period for recruiting proposals (for example, within 3 days after sending the desired tour basic information, the day before the last day of the desired tour). Thus, it is possible to propose the guest is not of interest to not be displayed on the user device 230 _d of the guest.

4). Screen Displayed on User Device FIG. 5A shows a screen 500A displayed on the user device. The screen 500A is an example of a top screen displayed when a guide and a guest access a website using a user device (for example, a personal computer, a smartphone, or the like). The screen 500A includes a login area 501 for a guide or guest to access a personal account page, and a travel plan recruitment area 502 for a novice guest who first uses a travel guide service provided by the guide to recruit a travel guide plan. And a flow area 503 for explaining a flow until a guide that provides a travel guide service is found, and a travel report area 504 for browsing a “travel report” indicating a history of the travel guide service provided to the guest by the guide. Including.

  If the guest has an account for using a computer system that supports the provision of the travel guide service (ie, if the user has already used the travel guide service provided by the guide), the guest selects the login area 501. By clicking (for example, clicking or tapping), a transition is made to an input screen for personal account information. The guest can browse the screen of FIG. 5C described later, for example, by inputting the personal account information on the personal account information input screen.

  When the guide has an account for using a computer system that supports the provision of a travel guide service, the login area 501 is selected (for example, clicked or tapped) to change to the personal account information input screen. To do. The guide can view the screen of FIG. 5D described later, for example, by inputting the personal account information on the personal account information input screen.

  When a guest uses a travel guide service provided by a guide for the first time, the guest selects (for example, clicks and taps) a travel plan recruitment area 502 for recruiting a travel guide plan as a trial. Thus, the guest can be guided to receive a travel guide service proposal from the guide. The guest can browse the screen of FIG. 5B described later by selecting the travel plan recruitment area 502, for example.

  In the travel report area 504, information on a travel guide service provided to the guest by the guide in the past is posted. In the example shown in FIG. 5A, the journey report area 504 includes a map area with an icon that is displayed larger as the number of journey reports increases. When the guest and the guide select the icon, the guest and the guide can browse the screen filtered so that only the travel report related to the area with the icon is displayed. Further, in the example shown in FIG. 5A, the travel report area 504 includes an area in which a notable travel report (for example, a highly evaluated travel report or a highly recommended travel report) and a newly arrived travel report are posted. And further include a region. Guests and guides can select these areas to view details of various trip reports (eg, trip dates, participants, plans, expenses, etc.).

  Note that the entire screen 500A shown in FIG. 5A may not be displayed on the user device. For example, a part of the screen 500A may be displayed on the user device, and another part of the screen 500A may be displayed by performing a scroll operation.

  FIG. 5B shows a screen 500B displayed on the user device. Screen 500B is an example of a screen for a guest to input desired tour basic information. The screen 500B is a screen that has transitioned from the screen 500A when, for example, the travel plan recruitment area 502 shown in FIG. 5A is selected. In the example shown in FIG. 5B, the screen 500B includes a plurality of input areas 510 in which guest input information is displayed and a plurality of questions displayed to automatically respond to the guest input information in an interactive manner. Region 520.

  The guest can easily input the desired tour basic information by answering the question displayed in the question area 520 in an option format. When the guest continues to answer the question in this way, finally, an input unit for inputting the account information for registering the account information is displayed in the input area 510, or the screen 500B is an account information registration screen. Transition to. When the guest registers the account information, the input of the desired tour basic information is completed. When the guest completes inputting the desired tour basic information, the guest waits for a travel plan (tour plan) proposed by the guide.

  FIG. 5C shows a screen 500C displayed on the user device. Screen 500C is an example of a screen for a guest to check a travel plan (tour plan) proposed by a guide. The screen 500C is a screen that can be browsed, for example, by selecting the login area 501 shown in FIG. 5A (that is, by logging in using the guest account information).

  In the example shown in FIG. 5C, a first trip plan box 530 and a second trip plan box 540 are shown. The second travel plan box 540 indicates a proposal for the desired tour basic information input on the screen 500B shown in FIG. 5B, and the first travel plan box 530 is different from the above-described desired tour basic information. It shows suggestions for other desired tour basic information. In the example shown in FIG. 5C, the first travel plan box 530 is in a closed state, and the second travel plan box 540 is in an opened state. When the first travel plan box 530 is selected, the first travel plan box 530 is opened like the second travel plan box 540, and when the second travel plan box 540 is selected, the first travel plan box 530 is opened. It will be in the closed state like the plan box 530. In the example shown in FIG. 5C, the second travel plan box 540 includes an area indicating two plans (plan A and plan B). The guest can browse a confirmation screen (not shown) on which the contents of each plan can be confirmed by selecting an area 541 indicated as “CHECK STATUS OF PLAN A”. . The guest can make a prior consultation request shown in step S106 in FIG. 1 from the above-described confirmation screen (not shown) to the guide.

  FIG. 5D shows a screen 500D displayed on the user device. Screen 500D is an example of a screen for a guide to check a guest who is seeking a travel plan. The screen 500D is a screen that can be browsed, for example, by selecting the login area 501 shown in FIG. 5A (that is, by logging in using the account information of the guide).

  In the example shown in FIG. 5D, the screen 500D includes a guide desired area sort area 550, a guide desired date sort area 560, and a guest list area 570 in which information about guests who are seeking a travel plan is posted. The guides can be sorted so that guide information limited to the specified area is displayed by specifying an area that the guide desires to provide the tour in the guide desired area sorting area 550. . Further, the guide is sorted so that guide information limited to the specified date is displayed in the guide desired date sorting area 560 by specifying the date on which the guide wants to provide the tour. Is possible. In the example illustrated in FIG. 5D, the guest list area 570 includes a DAVID area 571 indicating information regarding the guest “DAVID” and a SAM area 572 indicating information regarding the guest “SAM”. For example, by selecting the DAVID area 571, the guide can browse more detailed information of the guest “DAVID” as illustrated in FIG. 5E described later.

  FIG. 5E shows a screen 500E displayed on the user device. The screen 500E is an example of a screen for the guide to browse more detailed information of the guest. The screen 500E is a screen that can be browsed by, for example, selecting the DAVID area 571 shown in FIG. 5D.

  In the example shown in FIG. 5E, the screen 500E includes a guest detail area 580 where more detailed information of the guest is presented, and an area 590 for the guest to transition to a screen for specifically creating a travel plan for the guide. Including. In the example shown in FIG. 5E, in the guest details area 580, more detailed information of the guest “DAVID” (for example, the number of people participating in the tour, the desired area of the tour, the desired date of the tour, the budget, and the guest's preference) is specified. Information). By selecting the area 590, the guide can browse a plan creation screen (not shown) for creating a specific travel plan. The guide can create a travel plan specifically for the guest on the plan creation screen (not shown). On the plan creation screen, the guide explains the flow of the trip using images (still images or videos) and comments, inputs comments for guests, inputs the required travel time and travel expenses To do. The created plan can be proposed to the guest from the plan creation screen.

5). Processing of Server Device FIG. 6A shows an example of the processing flow of step S406 shown in FIG. This process is executed by the processor unit 212 included in the server device 210, for example. Hereinafter, each step shown in FIG. 6A will be described.

  Step S601: Processing for receiving a proposal for the desired tour basic information of the guest from the guide is executed. This process is achieved, for example, when the processor unit 212 receives a proposal for the desired tour basic information of the guest from the user device of the guide via the Internet 220 and the interface unit 211.

  Step S602: Processing for presenting the received proposal to the guest is executed. This process is achieved, for example, by the processor unit 212 transmitting the received proposal to the guest user device via the interface unit 211 and the Internet 220.

  Step S603: A process of determining whether or not a predetermined number of proposals has been received is executed. This process is achieved, for example, by the processor unit 212 determining whether the number of received proposals has reached a predetermined number. Here, the predetermined number may be an arbitrary integer of 1 or more, but is preferably a small number (for example, 3 to 5). If the determination result is “Yes”, the process proceeds to step S604. If the determination result is “No”, the process returns to step S601.

  Step S604: A process of ending acceptance of the proposal from the guide is executed. This process is achieved, for example, by the processor unit 212 transmitting a message to the effect that the acceptance of the proposal from the guide is completed to the user device of the guide via the interface unit 211 and the Internet 220.

  In this manner, according to steps S601 to S604, each time a proposal for the guest's desired tour basic information is received from the guide, the received proposal is presented to the guest.

  Note that after step S604, if the guide withdraws (cancels) the proposal, a process of resuming acceptance of the proposal from the guide may be executed. Thereby, the server apparatus 210 can accept proposals again by the number of proposals withdrawn.

  In addition, the server apparatus 210 creates a proposal for the guide user apparatus (for example, before the number of proposals reaches the predetermined number) even though it has determined that the predetermined number of proposals has been received in step S603. In a case where it is confirmed that the screen for displaying is displayed, as a relief measure, processing for accepting the proposals exceeding a predetermined number may be executed exceptionally.

  FIG. 6B shows an alternative example of the process flow of step S406 shown in FIG. This process is executed by the processor unit 212 included in the server device 210, for example. Hereinafter, each step shown in FIG. 6B will be described.

  Step S611: Processing for receiving a proposal for the desired tour basic information of the guest from the guide is executed. This process is achieved, for example, when the processor unit 212 receives a proposal for the desired tour basic information of the guest from the user device of the guide via the Internet 220 and the interface unit 211.

  Step S612: A process of determining whether or not a predetermined number of proposals has been received is executed. This process is achieved, for example, by the processor unit 212 determining whether the number of received proposals has reached a predetermined number. Here, the predetermined number may be an arbitrary integer of 1 or more, but is preferably a small number (for example, 3 to 5). If the determination result is “Yes”, the process proceeds to step S613. If the determination result is “No”, the process returns to step S611.

  Step S613: Processing for presenting the received proposal to the guest is executed. This process is achieved, for example, by the processor unit 212 transmitting the received proposal to the guest user device via the interface unit 211 and the Internet 220.

  Step S614: Processing for terminating acceptance of the proposal from the guide is executed. This process is achieved, for example, by the processor unit 212 transmitting a message to the effect that the acceptance of the proposal from the guide is completed to the user device of the guide via the interface unit 211 and the Internet 220.

  In this way, according to steps S611 to S614, when a proposal for a guest's desired tour basic information is received from the guide, a predetermined number of proposals are not presented to the guest individually. A predetermined number of proposals are presented together to the guest.

  As mentioned above, although this invention has been illustrated using preferable embodiment of this invention, this invention should not be limited and limited to this embodiment. It is understood that the scope of the present invention should be construed only by the claims. It is understood that those skilled in the art can implement an equivalent range based on the description of the present invention and the common general technical knowledge from the description of specific preferred embodiments of the present invention.

  INDUSTRIAL APPLICABILITY The present invention is useful for providing a server device that supports specifying a combination of a service provider and a service recipient, a method and a program executed in the server device, and the like.

200 computer system 210 server 211 interface 212 processor 213 memory 220 Internet 230 ₁ to 230 _N user device 240 database unit 241 guide database unit 242 guest database unit 243 combined database unit

Claims (1)

Invention described in this specification.