JP2019021999A - Information providing system - Google Patents

Abstract

To provide an information providing system capable of providing information on one user for another user who does not have information on the one user.SOLUTION: An information providing system 1 includes: a storage unit 40 that stores a telephone number of a communication terminal and information on a user owning the telephone number in association with each other; and a transmission unit 20 that, when communication is carried out between a first communication terminal used by a first user U1 and a second communication terminal used by a second user U2, performs transmission processing of obtaining information on the second user U2 from the storage unit 40 on the basis of a telephone number of the second communication terminal and transmitting the information on the second user U2 to the first communication terminal.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information providing system.

  When using a service provided by an accommodation facility, a restaurant, etc., a user may have to provide his / her information to the service provider. However, such information includes a lot of information such as name, date of birth, telephone number, and mail address. For this reason, the customer needs to spend much effort when providing his / her information to the service provider. However, if the customer wants to save the trouble of providing his / her information and gives up using the service, the service provider misses the opportunity to secure revenue.

  As a technique for avoiding such a situation as much as possible, for example, Patent Document 1 discloses a telephone device that can receive a caller ID notification from a telephone station, and 1 or 2 that the customer has for each customer. A database that stores customer information including the above telephone numbers, and search data that receives a caller number from a telephone office and identifies a customer corresponding to the number from the database, and retrieves and stores the personal information of the customer There is disclosed a customer management system having a capturing unit and a display device for displaying customer information captured by the search data capturing unit.

JP 2000-059489 A

  However, in this customer management system, the service provider itself needs to have a database. However, service providers may not have such a database. Also, since the service provider does not have sufficient resources, there are cases where such a database cannot be held even if the service provider wants to hold it.

  Then, an object of this invention is to provide the information provision system which can provide the information of one user to the other user who does not have the information of one user.

  An information providing system according to an aspect of the present invention includes a storage unit that stores a telephone number of a communication terminal and information of a user who owns the telephone number, and a first communication used by the first user. When communication is performed between the terminal and the second communication terminal used by the second user, the information on the first user is acquired from the storage unit based on the telephone number of the first communication terminal, A transmission unit configured to perform transmission processing for transmitting the first user information to the second communication terminal.

  According to this aspect, the information providing system according to one aspect of the present invention can provide information on the first user to a second user who does not have information on the first user.

  ADVANTAGE OF THE INVENTION According to this invention, the information of one user can be provided to the other user who does not have the information of one user.

FIG. 1 is a diagram illustrating an example of a configuration of an information providing system according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of the transmission unit according to the present embodiment. FIG. 3 is a diagram illustrating an example of the configuration of the inquiry unit according to the present embodiment. FIG. 4 is a diagram illustrating an example of the configuration of the storage unit according to the present embodiment. FIG. 5 is a diagram illustrating a correspondence between information provided by the first user and the importance thereof and a service provided by the second user. FIG. 6 is a diagram illustrating an example of a graphical user interface that sets the level of importance with which the inquiry unit according to the present embodiment performs inquiry processing.

  A preferred embodiment of the present invention will be described with reference to the accompanying drawings. In addition, in each figure, what attached | subjected the same code | symbol has the same or similar structure.

[Embodiment]
First, the configuration of the information providing system according to the present embodiment will be described with reference to FIGS. FIG. 1 is a diagram illustrating an example of a configuration of an information providing system according to the present embodiment. FIG. 2 is a diagram illustrating an example of the configuration of the transmission unit according to the present embodiment. FIG. 3 is a diagram illustrating an example of the configuration of the inquiry unit according to the present embodiment. FIG. 4 is a diagram illustrating an example of the configuration of the storage unit according to the present embodiment.

  In the following description, as indicated by an arrow Y in FIG. 1, the first user U1 makes a call using a first communication terminal (not shown), and the second user U2 receives power using a second communication terminal (not shown). I will describe the case. Here, the 1st user U1 is a user of an accommodation establishment and a restaurant, for example. The second user U2 is a provider of services such as provision of accommodation facilities and provision of food and drink. However, the first user U1 and the second user U2 are not necessarily limited to these. For example, the first user U1 may be a provider of services such as provision of accommodation facilities and food and drinks, and the second user U2 may be customers such as accommodation facilities and restaurants. Further, for example, the first communication terminal is a smartphone, a mobile phone, and a fixed phone, and the second communication terminal is a fixed phone.

  As shown in FIG. 1, the information providing system 1 includes a notification unit 10, a transmission unit 20, an inquiry unit 30, a storage unit 40, and a notification unit 50. In the information providing system 1, at least the transmission unit 20, the inquiry unit 30, and the storage unit 40 are installed separately from the first communication terminal owned by the first user U1 and the second communication terminal owned by the second user U2. It is an independent system that is managed. The first user U1 and the second user U2 can use these components without owning them. In addition, the structure of the information provision system 1 is not limited to the following structure.

  When the first user U1 calls using the first communication terminal and the second user U2 receives power using the second communication terminal, the notification unit 10 transmits the telephone number of the first user U1 to the transmission unit 20. Can be sent to. The notification unit 10 is included in, for example, a first communication terminal owned by the first user U1.

  As shown in FIG. 2, the transmission unit 20 includes an information providing API 21, an automatic voice response device (IVR) 22, a storage device 23, and a hardware cryptographic module (HSM) 24. Prepare. As shown in FIG. 3, the inquiry unit 30 includes a first information inquiry API 31, a second information inquiry API 32, and a third information inquiry API 33. As shown in FIG. 4, the storage unit 40 includes a first storage device 41, a second storage device 42, and a third storage device 43.

  The information providing API 21 receives, for example, the telephone number of the first user U1 who has contracted with the first telecommunications carrier, the second telecommunications carrier, or the third telecommunications carrier from the notification unit 10, and this telephone number Based on the above, it is possible to cause the inquiry unit 30 to perform inquiry processing. Inquiry processing refers to transmitting information about the first user U1 to the second communication terminal to the first communication terminal used by the first user U1 before transmitting information about the first user U1 to the second communication terminal. This is a process for inquiring whether or not it is acceptable. Specifically, for example, the information providing API 21 performs a process of transmitting a signal indicating that an inquiry process is performed to the automatic voice response apparatus 22. Thereby, the automatic voice response apparatus 22 performs an inquiry process by the interruption call using the voice recorded beforehand, for example. In addition, the information providing API 21 can perform a transmission process when the inquiry unit 30 obtains an answer indicating that the information of the first user U1 may be transmitted to the second communication terminal by the inquiry process. The transmission process is a process of acquiring information on the first user U1 from the storage unit 40 based on the telephone number of the first communication terminal and transmitting the information on the first user U1 to the second communication terminal. When the inquiry process is performed by the first information inquiry API 31, the information providing API 21 acquires information on the first user U <b> 1 from the first storage device 41 included in the storage unit 40. The same applies to the case where the inquiry process is performed by the second information inquiry API 32 and the case where the inquiry process is performed by the third information inquiry API 33.

  The first information inquiry API 31 can perform an inquiry process on the first communication terminal used by the first user U1 contracted with the first telecommunication carrier in response to a request from the information providing API 21. Similarly, the second information inquiry API 32 performs an inquiry process for the first communication terminal used by the first user U1 contracted with the second telecommunications carrier in response to a request from the information providing API 21. Can do. Further, the third information inquiry API 33 may perform an inquiry process on the first communication terminal used by the first user U1 contracted with the third telecommunications carrier in response to a request from the information providing API 21. it can.

  The storage device 23 is, for example, a file server that stores each telephone number and each telecommunications carrier in association with each other. The information providing API 21 obtains information on the first user U1 from any of the first storage device 41, the second storage device 42, and the third storage device 43, as information relating each telephone number and each telecommunications carrier. Used in determining what to do.

  The storage device 23 may store whether each user has passed a predetermined examination. In this case, the information providing API 21 receives an inquiry from the first user U1 as to whether or not the second user U2 can be trusted by calling using the first communication terminal, and the information providing API 21 sends a response to the inquiry to the first user U1. May be sent to.

  The hardware cryptographic module 24 is a device that stores a key necessary for the information providing API 21 to acquire the information of the first user U1 from the storage unit 40 and provides the key to the information providing API 21 as necessary.

  The storage unit 40 includes a first storage device 41, a second storage device 42, and a third storage device 43. The first storage device 41 is, for example, owned by the first telecommunications carrier, and stores the telephone number of the user who has concluded a telephone line contract with the first telecommunications carrier and the information of the user. File server. The user information referred to here is, for example, the user's name, reading, phone number, address, date of birth, account number, credit card information, and identity verification document.

  Similarly, the second storage device 42 is owned by, for example, the second telecommunications carrier and stores the telephone number of the user who has concluded a telephone line contract with the second telecommunications carrier and the information of the user. It is a file server that is linked and stored. In addition, the third storage device 43 is owned by, for example, the third telecommunications carrier, and associates the telephone number of the user who has concluded a telephone line contract with the third telecommunications carrier and the information of the user. This is a file server that is stored in memory.

  At least one of the first storage device 41, the second storage device 42, and the third storage device 43 may store the telephone number of the user who has passed a predetermined examination and the information of the user in association with each other. The storage unit 40 may include at least one of the first storage device 41, the second storage device 42, and the third storage device 43. Further, the storage unit 40 may include a storage device other than the first storage device 41, the second storage device 42, and the third storage device 43.

  The first storage device 41, the second storage device 42, and the third storage device 43 may be owned by one business operator or the like. In addition, at least one of the first storage device 41, the second storage device 42, and the third storage device 43 is owned by, for example, a financial institution or a public institution, and a telephone of a user of the financial institution or the public institution The number and the information of the user may be associated with each other and stored.

  In addition, at least one of the first storage device 41, the second storage device 42, and the third storage device 43 stores a hash value of the telephone number of the communication terminal, and a user who owns the hash value and the telephone number May be stored in association with the information. As a result, the first storage device 41, the second storage device 42, and the third storage device 43 identify the respective telephone numbers and own the telephone numbers and the telephone numbers more safely than storing the telephone numbers themselves. It is possible to store information associated with the user who is performing the operation.

  At least one of the first storage device 41, the second storage device 42, and the third storage device 43 may store the user information by assigning importance. FIG. 5 is a diagram illustrating a correspondence between information and levels provided by the first user and services provided by the second user. The first column in FIG. 5 shows the importance of the information provided by the first user U1 in five levels. The second column of FIG. 5 shows information provided by the first user U1 corresponding to these five importance levels. The third column in FIG. 5 shows services provided by the second user U2 in accordance with information provided by the first user U1.

  For example, as shown in FIG. 5, the information corresponding to the importance 1 is “name and reading”, and the services corresponding to this information are “provisional reservation” and “shopping that does not require delivery”. Further, the information corresponding to the importance level 2 is “name, reading and phone number”, and the service corresponding to this information is “reservation of restaurant”. The information corresponding to the importance level 3 is “name, reading, phone number, address and date of birth”, and the service corresponding to this information is “reservation of accommodation facility”. The information corresponding to the importance level 4 is “name, reading, phone number, address, date of birth, account number and credit card information”, and the service corresponding to this is “Internet shopping”. The information corresponding to the importance level 5 is “name, reading, phone number, address, date of birth, account number, credit card information and identity verification document”, and the corresponding service is “opening a bank account” It is.

  At least one of the first information inquiry API 31, the second information inquiry API 32, and the third information inquiry API 33 performs inquiry processing when the importance assigned to the information of the first user U1 is equal to or higher than a predetermined level. Also good. For example, at least one of the first information inquiry API 31, the second information inquiry API 32, and the third information inquiry API 33 performs inquiry processing when the importance assigned to the information of the first user U1 is “3” or more. You may go.

  FIG. 6 is a diagram illustrating an example of a graphical user interface that sets the level of importance with which the inquiry unit according to the present embodiment performs inquiry processing. The graphical user interface (GUI) G shown in FIG. 6 is displayed on the display of the first communication terminal used by the first user U1, for example. As shown in FIG. 6, the graphical user interface G displays the level of importance as “level”.

  Further, the graphical user interface G displays icons A1, icons A2, icons A3, icons A4, icons A5, and icons A6 corresponding to the five levels. The icon A1 represents “name” and “phonetic”. The icon A2 represents “phone number”. The icon A3 represents “address”. The icon A4 represents “birth date”. The icon A5 represents at least one of “account number” and “credit card information”. The icon A6 represents “identification document”. The graphical user interface G may display icons other than the icon A1, the icon A2, the icon A3, the icon A4, the icon A5, and the icon A6. If the icons A1, A2, A3, A4, A5, and A6 are all displayed in black in FIG. 6, this means that the information is included in the level. For example, in “level 2” shown in FIG. 6, since the icons A1 and A2 are displayed in black, the information corresponding to “level 2” is “name”, “phonetic”, and “phone number”. .

  The first user U1 uses the graphical user interface G shown in FIG. 6 to determine the level of importance at which at least one of the first information inquiry API 31, the second information inquiry API 32, and the third information inquiry API 33 performs inquiry processing. Can be set. For example, as shown in FIG. 6, the first user U1 can tap “Level 2” on the left side of the graphical user interface G to display the check C. Thereby, at least one of the first information inquiry API 31, the second information inquiry API 32, and the third information inquiry API 33 performs an inquiry process when the importance of the information of the first user U1 is “2” or more, for example. .

  The alerting | reporting part 50 can alert | report the information of the 1st user U1 transmitted by the transmission process with respect to a 2nd communication terminal. The alerting | reporting part 50 is a display and a speaker which are contained in the 2nd communication terminal which the 2nd user U2 owns, for example, and should just be provided with at least one among these. The alerting | reporting part 50 alert | reports the information of the 1st user U1 by the display on a display, or the transmission of the audio | voice from a speaker. Moreover, the alerting | reporting part 50 can alert | report the answer with respect to the inquiry whether the 2nd user U2 has passed the predetermined | prescribed examination to the 1st user's U1 1st communication terminal.

  The embodiment that is an example of the present invention has been described above. The information providing system 1 includes a storage unit 40 that stores the telephone number of the communication terminal and the information of the user who owns the telephone number, the first communication terminal used by the first user U1, the second When communication is being performed with the second communication terminal used by the user U2, information on the first user U1 is acquired from the storage unit 40 based on the telephone number of the first communication terminal, and the second communication terminal And a transmission unit 20 that performs transmission processing for transmitting information of the first user U1.

  Thereby, the information provision system 1 can provide the information of the 1st user U1 to the 2nd user U2 which does not have the information of the 1st user U1 by transmission processing. At the same time, the information providing system 1 can suppress the resources that the second user U2 who is a service provider or the like inputs to a database or the like that stores information on the first user U1 who is a service customer or the like.

  Further, the information providing system 1 transmits the information of the first user U1 to the second communication terminal with respect to the first communication terminal used by the first user U1 before transmitting the information of the first user U1 to the second communication terminal. The inquiry unit 30 that performs inquiry processing for inquiring whether or not to transmit to the transmission unit 20 is further included. The inquiry unit 30 transmits the information of the first user U1 to the second communication terminal by the inquiry process. If a response to the effect is obtained, transmission processing is performed.

  Thereby, the information providing system 1 confirms that the first user U1 acknowledges that his / her information is transmitted to the second communication terminal by the inquiry process, and then transmits the information of the first user to the second communication terminal. Can be sent to. Therefore, the information providing system 1 can suppress transmission of information that the first user U1 does not want to transmit to the second communication terminal.

  Further, in the information providing system 1, the storage unit 40 assigns importance to user information and stores the importance, and the inquiry unit 30 assigns importance to the first user U1 information at or above a predetermined level. Inquiry process in case.

  As a result, the information providing system 1 performs an inquiry process more than necessary and suppresses bothering the first user U1 and, when necessary, sends its own information to the first user U1 in the second communication terminal. Judgment can be made as to whether or not transmission is allowed.

  Note that the inquiry unit 30 may not include at least one of the first information inquiry API 31, the second information inquiry API 32, and the third information inquiry API 33. For example, when the information providing system 1 does not have the first information inquiry API 31, the information providing API 21 performs transmission processing on the first communication terminal of the first user contracted with the first telecommunication carrier. May be. The same applies to the case where the information providing system 1 does not have the second information inquiry API 32 and the case where the information provision system 1 does not have the third information inquiry API 33.

  The embodiments described above are for facilitating the understanding of the present invention, and are not intended to limit the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size, and the like are not limited to those illustrated, and can be changed as appropriate. In addition, the structures shown in different embodiments can be partially replaced or combined.

  DESCRIPTION OF SYMBOLS 1 ... Information provision system, 10 ... Notification part, 20 ... Transmission part, 21 ... Information provision API, 22 ... Automatic voice response device, 23 ... Memory | storage device, 24 ... Hardware encryption module, 30 ... Inquiry part, 31 ... 1st Information inquiry API, 32 ... second information inquiry API, 33 ... third information inquiry API, 40 ... storage unit, 41 ... first storage device, 42 ... second storage device, 43 ... third storage device, 50 ... notification unit A1, A2, A3, A4, A5, A6 ... icon, C ... check, G ... graphical user interface, U1 ... first user, U2 ... second user, Y ... arrow

Claims (7)

A storage unit for storing the telephone number of the communication terminal and the information of the user who owns the telephone number;
When communication is performed between the first communication terminal used by the first user and the second communication terminal used by the second user, based on the telephone number of the first communication terminal, the first user terminal A transmission unit that acquires information from the storage unit and performs a transmission process of transmitting the information of the first user to the second communication terminal;
An information providing system comprising: Before transmitting the first user information to the second communication terminal, the first user information may be transmitted to the second communication terminal to the first communication terminal used by the first user. An inquiry unit that performs an inquiry process for inquiring whether or not
The said transmission part performs the said transmission process, when the said inquiry part acquires the reply to the effect of transmitting the said 1st user's information to the said 2nd communication terminal by the said inquiry process. Information providing system described. The storage unit assigns importance to the user information and stores the information,
The information providing system according to claim 2, wherein the inquiry unit performs the inquiry process when the importance assigned to the information of the first user is equal to or higher than a predetermined level.   The information providing system according to claim 2, wherein the inquiry unit performs the inquiry process by an interrupt call.   5. The information providing system according to claim 1, further comprising a notification unit that notifies the second communication terminal of the information on the first user transmitted by the transmission process. 6.   The storage unit stores a hash value of a telephone number of the communication terminal, and stores a hash value of the telephone number of the communication terminal in association with information on a user who owns the telephone number. The information providing system according to any one of 1 to 5.   The information storage system according to any one of claims 1 to 6, wherein the storage unit stores a telephone number of a communication terminal used by a user who has passed a predetermined examination in association with information about the user. .

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