JP2019018688A - Passenger guide device, passenger guide system, and passenger guide method - Google Patents

Abstract

To quickly and precisely inform a passenger of a cause, an influence, and a restoration prospective prediction of operation disturbance when the operation disturbance occurs.SOLUTION: When an operational abnormality related to train operation is detected, a passenger guide device can edit guide information and output the edited guide information instead of the guide information prepared in advance on the basis of an influence applied to the train operation and a time required for the restoration, which are estimated from the past similar types of causes caused in operational abnormality. Accordingly, operational information can be promptly and precisely provided to a passenger.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a railway passenger guidance device, a passenger guidance system, and a passenger guidance method, and is particularly suitable for application to a passenger guidance device that outputs guidance information when a train disturbance occurs.

  The passenger guidance device receives a normal timetable from the operation management device that manages a normal timetable that is a train operation plan, and based on this normal timeline, the destination of the train, arrival and departure times and number lines at the guidance target station, etc. Edit the guide information and output it to the departure mark of the station or to the broadcasting device. If the train operation is disrupted, the passenger guidance device will input the cause and effect of the disruption of operation (disconnection section, presence / absence of transfers, etc.) and expected convergence information (hereinafter referred to as operation information) entered by the commander. It outputs to the departure mark of the station and outputs to the operation information display device.

  In the event of a disruption in the operation, there is an increasing need for passengers to quickly know highly accurate operation information as a material for determining whether to wait for a train or to use another route and transportation means. In order to meet such needs, the commander is required to quickly edit and input highly accurate operation information. Regarding the technology to shorten the editing time of the guidance text that is output when the turbulence occurs, the guidance text is automatically based on the required items such as the accident type, the driving situation, and the generation line section entered by the commander. (See Patent Document 1).

JP 2005-145163 A

  As described above, in order to quickly edit highly accurate operation information, it is important for the commander to quickly and accurately determine and predict the cause and effect of operation disturbance and the probability of convergence. However, it has been difficult to quickly and accurately determine and predict the cause and influence of operation disturbance and the probability of convergence in a situation where various information is complicated in an abnormal state where operation disturbance has occurred.

  The present invention has been made in consideration of the above points, and an object of the present invention is to propose a passenger guidance device, a passenger guidance system, and a passenger guidance method that can provide operation information to a passenger quickly and accurately.

  In order to solve such a problem, in the present invention, an abnormality detection unit that detects an operation abnormality related to train operation, a guide information storage unit in which guide information corresponding to the operation abnormality is stored in advance, and the operation abnormality A data storage unit that stores the effect on train operation in relation to the time and the time required for the convergence of the operation abnormality as actual data, and the guidance information corresponding to the operation abnormality is corrected according to the actual data Then, when the operation abnormality is detected by the guide information update unit that stores the corrected guide information in the guide information storage unit and the abnormality detection unit, the guidance information storage unit corresponds to the operation abnormality. A guidance control unit that obtains the guidance information after correction and performs guidance according to the guidance information after correction.

  In the present invention, an abnormality detection unit that detects an operation abnormality related to train operation, a guide information storage unit that stores guide information corresponding to the operation abnormality in advance, and train operation related to the operation abnormality. A data storage unit for storing the influence given and the time required for convergence of the operation abnormality as actual data, and correcting the guidance information corresponding to the operation abnormality according to the actual data, and the corrected guidance When the operation abnormality is detected by the guide information update unit that stores information in the guide information storage unit and the abnormality detection unit, the corrected guide information corresponding to the operation abnormality is acquired from the guide information storage unit. And a passenger guidance device including a guidance control unit that performs guidance according to the revised guidance information, and a terminal that outputs the performance data.

  In the present invention, in a passenger guidance method in a passenger guidance device that performs guidance associated with train operation, the passenger guidance device detects an abnormality in operation related to the train operation, and the passenger guidance device includes: A guidance information storage step for storing guidance information corresponding to the operation abnormality in a guidance information storage unit, an influence of the passenger guidance device on the train operation related to the operation abnormality, and a convergence of the operation abnormality. A result data storage step for storing the time as a result data in a data storage unit, and the passenger guidance device corrects the guidance information corresponding to the operation abnormality according to the result data, and the corrected guidance information When the operation abnormality is detected in the guidance information update step and the abnormality detection step, the passenger guidance device stores the information in the guidance information storage unit. The acquired guidance information after the correction corresponding to the operation abnormality guidance information storage unit, and having a a guidance control step of performing a guidance according to the guidance information after the modification.

  According to the present invention, operation information can be provided to passengers quickly and accurately.

It is a block diagram which shows the structural example of the passenger guidance system by 1st Embodiment. It is a figure which shows an example showing the content of the abnormal operation information shown in FIG. It is a figure which shows an example of an abnormality detection condition table | surface. It is a flowchart which shows an example of the process sequence of an abnormality detection process. It is a figure which shows an example of the content of the guidance information memorize | stored in a guidance information storage part. It is a flowchart which shows an example of a guidance control process. It is the figure which represented correspondence as abnormality which occurred, generation | occurrence | production date and time, influence, and a convergence condition as performance data in a tabular format regarding abnormality of train operation. It is a block diagram which shows the structural example of the passenger guidance system by 2nd Embodiment.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

(1) First Embodiment (1-1) System Configuration Example FIG. 1 shows a configuration example of a passenger guidance system 1 according to the first embodiment. The passenger guidance system 1 includes a passenger guidance device 30 and a terminal 50, and preferably further includes an operation management device 10 and a departure mark 70.

  The operation management device 10 has a function of periodically outputting operation abnormality information 20 related to train operation to the passenger guidance device 30.

  The terminal 50 is a portable terminal operated by, for example, a commander, and periodically affects the passenger guidance device 30 on the train operation related to the operation abnormality and the time required for the convergence of the operation abnormality. And a function of outputting a control request 60 relating to guidance as necessary.

  The passenger guidance device 30 includes an abnormality detection unit 31, a guidance control unit 33, and a guidance information update unit 35 as elements related to data processing, and includes a guidance information storage unit 32 and a record data storage unit 34 as elements related to data storage. .

  The abnormality detection unit 31 receives operation abnormality information 20 related to train operation periodically from the operation management device 10. Based on the operation abnormality information 20, the abnormality detection unit 31 detects the occurrence of the operation abnormality, the situation change thereof, and the convergence thereof.

  The guide information storage unit 32 stores guide information corresponding to various operational abnormalities in advance. The guide information storage unit 32 is a rewritable storage unit, and stored guide information can be updated as will be described later.

  When the abnormality detection unit 31 detects an operation abnormality based on the operation abnormality information 20, the guidance control unit 33 acquires the guidance information corresponding to the operation abnormality from the guidance information storage unit 32 and edits the guidance control information 40. . The guidance control unit 33 outputs the edited guidance control information 40 to the terminal 50.

  The guidance control unit 33 regulates the output to the departure sign 70 until receiving a control request 60 indicating output permission from the terminal 50 to the departure sign 70. In the terminal 50, the content of the guidance control information 40 is confirmed by the commander.

  When it is determined that correction is necessary, the commander operates the terminal 50 to perform correction, and outputs a control request 60 including the correction information. When receiving the control request 60 from the terminal 50, the guidance control unit 33 edits the guidance control information 40 to reflect the correction information and outputs it to the terminal 50. The guidance control unit 33 continues to regulate output to the departure sign 70 until receiving a control request 60 indicating permission to output to the departure sign 70 from the terminal 50.

  The commander confirms the content (correction reflection result) of the guidance control information 40 using the terminal 50, and if it is determined that further content correction is not necessary, the control request 60 indicating permission to output to the departure sign 70. Is output.

  When the guidance control unit 33 receives a control request 60 indicating permission to output to the departure point 70 from the terminal 50, the guidance control unit 33 outputs guidance control information 40 to the terminal 50 and departure point 70.

  Such processing may be started periodically, may be started on condition that the operation abnormality information 20 or the control request 60 is input, or the content change of the operation abnormality information 20 or the control request 60 may be a condition. You may start as

  Using the terminal 50, the commander uses the terminal 50 to confirm that the operation abnormality has converged (that is, occurred in the past), the influence on the train operation related to the operation abnormality (disconnection section, presence / absence of transfer, etc.) The time required for convergence is input, and these are output as performance data 80.

  The result data storage unit 34 stores the result data 80 output in this way. In the result data storage unit 34, when the same kind of result data having different occurrence dates and times has already been stored, new result data 80 is stored to be added.

  The guide information update unit 35 corrects the guide information stored in the guide information storage unit 32 according to the record data 80 stored in the record data storage unit 34. This guidance information corresponds to an operation abnormality related to the performance data 80.

  FIG. 2 is an example showing the contents of the operation abnormality information 20 shown in FIG. As described above, the operation abnormality information 20 is generated by the operation management device 10. The operation abnormality information 20 includes an abnormality item 100 that is an item of an event related to abnormality in train operation, an occurrence presence / absence 110 that indicates whether or not the event has occurred, and detailed information 120 at the time of occurrence that represents detailed information at the time of occurrence. , Including. In the illustrated operation abnormality information 20, as shown in the abnormality item 100, for example, an earthquake, a power failure, a protective alarm, and a protective ground switch are generated.

  FIG. 3 is an example showing the contents of the abnormality detection condition table. This abnormality detection condition table is assumed from a combination of an abnormality item 200 that is an item of an event related to an abnormality in train operation, occurrence occurrence 210 that indicates whether or not an event of the abnormality item 200 has occurred, and an event that has occurred. A correspondence with the abnormality detection result 220 representing the cause of the abnormality is defined.

  In the illustrated example, among the detected abnormal items 200, earthquake detection, protective grounding switch detection, and power failure detection are extracted as an example. For example, when an earthquake occurs (abnormal item 200 = earthquake and occurrence 210 = present), it is regarded as an “earthquake” as the abnormality detection result 220 regardless of the status of the protective ground switch and power failure. When the earthquake does not occur and the protective earth switch is handled (abnormal item 200 = protective earth switch and occurrence 210 = present), “train safety check” is used as the abnormality detection result 220 regardless of the power outage. Is considered. If neither an earthquake nor a protective earth switch is handled and a power failure occurs, “power failure” is regarded as an abnormality detection result as the abnormality detection result 220.

(1-2) Passenger Guidance Method FIG. 4 shows an example of a processing procedure of abnormality detection processing by the abnormality detection unit 31 in the first embodiment. This abnormality detection process may be executed periodically, or may be executed at the timing when the operation abnormality information 20 is input from the operation management device 10, or the content of the operation abnormality information 20 is changed from that previously input. It may be executed at the timing.

  In the passenger guide device 30, the abnormality detection unit 31 receives the operation abnormality information 20 from the operation management device 10 (step S310). The abnormality detection unit 31 refers to the occurrence presence / absence 210 for all abnormality items 200 included in the operation abnormality information 20 in the abnormality detection table illustrated in FIG. 3, and determines whether or not the occurrence occurrence item 210 is zero. Is confirmed (step S320).

  If the number of occurrences is 0, the abnormality detection unit 31 executes step S330 described later. The abnormality detection unit 31 sets “no abnormality” in the abnormality detection result (step S330), and ends the process.

  On the other hand, when the number of occurrences is one or more, the abnormality detection unit 31 repeatedly executes Steps S340 to S380 over the number of combinations in the abnormality detection table.

  The abnormality detection unit 31 repeatedly executes step S340 to step S380 over the number of combinations of the presence / absence of each abnormality item and the abnormality detection result specified in the abnormality detection condition table shown in FIG.

  That is, the abnormality detection unit 31 first includes a combination of the abnormality item 100 and occurrence presence / absence 110 included in the operation abnormality information 20 illustrated in FIG. 2, and the abnormality item 200 and occurrence presence / absence 210 in the abnormality detection condition table illustrated in FIG. Are collated (step S350).

  As a result of the collation (step S360), the abnormality detection unit 31 executes the following step S370 if they match, and if the two do not match, executes the following step S380.

  The abnormality detection unit 31 additionally sets the abnormality detection result corresponding to the combination of the abnormality detection condition table that has been matched to the abnormality detection result (step S370). The additional setting is performed to cope with a case where a plurality of abnormality detection results are defined for a combination of a certain abnormality item 200 and occurrence 210 in the abnormality detection condition table shown in FIG. That is, there can be a plurality of abnormality detection results. Further, detailed information 120 at the time of occurrence of the operation abnormality information 20 is included as additional information of the abnormality detection result.

  Next, the abnormality detection unit 31 compares the operation abnormality information 20 shown in FIG. 2 with the abnormality detection condition table shown in FIG. 3 (step S380). If there is no coincidence result (step S390), the abnormality detection unit 31 detects the abnormality. “Undefined abnormality” is set as the result (step S400), and the process ends. On the other hand, if there is one or more matching results, the process ends.

  FIG. 5 shows an example of the content of guidance information stored in the guidance information storage unit 32. The guidance information includes an abnormality detection result 500 detected by the abnormality detection unit 31 and a guidance sentence 510 corresponding to the abnormality detection result 500. The underlined portion in the guidance sentence 510 indicates a wording part that can be replaced with the content corresponding to the detailed information 120 when the operation abnormality information 20 occurs. In the following description, the wording part that can be replaced is also referred to as a “variable part”.

  FIG. 6 shows an example of guidance control processing. This guidance control process is executed by the guidance control unit 33. The guidance control unit 33 starts this guidance control processing periodically, or at the timing when the abnormality detection result is input from the abnormality detection unit 31 or the timing when the control request 60 is input from the terminal 50.

  The guidance control unit 33 determines whether or not the control request 60 including the correction information of the guidance control information has been received (step S610), and when the control request 60 is input, executes the following step S620. On the other hand, when the control request 60 is not input, step S630 described later is executed.

  In step S620, the guidance control unit 33 corrects the guidance text based on the correction information of the guidance control information 40 designated by the commander.

  On the other hand, in step S <b> 630, the guidance control unit 33 acquires the abnormality detection result from the abnormality detection unit 31. This abnormality detection result includes detailed information on the operation abnormality.

  The guidance control unit 33 acquires the guidance text corresponding to the abnormality detection result from the guidance information storage unit 32 (step S640). When there are a plurality of guidance sentences corresponding to the same abnormality detection result, the guidance control unit 33 acquires and lists all the plurality of guidance sentences. Instead of enumerating in this way, the guidance control unit 33 may enumerate only the most probable guidance text in light of past results.

  The guidance control unit 33 responds to the control request 60 including the correction information of the guidance control information output from the terminal 50 according to the operation of the commander, and one guidance is selected from the plurality of guidance sentences listed as described above. Select a sentence.

  Here, when the abnormality detection result is “undefined abnormality”, or when the corresponding guidance text is not stored in the guidance information storage section 32, the guidance control section 33 responds instead of the guidance text. After setting that there is no guidance text, the commander inputs and edits the entire text of the guidance text using the terminal 50, and outputs that it is necessary to output a control request 60 including correction information of the guidance control information. .

  When the acquired guidance text includes a variable part, the guidance control part 33 edits the variable part corresponding to the detailed information of the operation abnormality (step S650). When editing the variable part, the guidance control unit 33, when there are a plurality of candidates such as a maximum value, an average value, a mode value, and a minimum value, for example, in the influence range and the time when the convergence is expected, the plurality of candidates are selected. Enumerate.

  The guidance control unit 33 selects one candidate from the plurality of candidates in response to a control request 60 including correction information of guidance control information to be output from the terminal 50 in response to the operation of the commander. Instead of listing in this way, the guidance control unit 33 may list only the most probable candidates in light of past results.

  The guidance control unit 33 determines whether or not a control request 60 indicating permission for output to the departure point 70 has been input (step S660). If such a control request 60 is input, the following steps are performed. While S670 is executed, when such a control request 60 is input, Step S680 described later is executed.

  In step S670, the guidance control unit 33 sets the terminal 50 and the departure point 70 as the output destination of the guidance control information 40 (step S670).

  On the other hand, in step S680, the guidance control unit 33 sets the terminal 50 as the output destination of the guidance control information. Next, the guidance control unit 33 edits the guidance control information including the guidance text and the output destination (step S690). Next, the guidance control unit 33 outputs the guidance control information to the set output destination (step S700), and ends the process.

  When data is added to the result data storage unit 34, the guide information update unit 35 adds guide information corresponding to the same abnormality to the guide information storage unit 32. As illustrated in FIG. 7, for example, when the actual data 80 including the abnormality 800 that has occurred, the occurrence date and time 810 of the abnormality, the influence 820, and the convergence state 830 is input, the guidance information update unit 35 displays the abnormality detection result “earthquake As a guidance sentence for "I will stop driving on all lines due to the earthquake. As soon as the track inspection is completed, it is expected to resume operation (n minutes after the earthquake occurs)."

  In other words, the guidance information update unit 35 has added information related to the probability of convergence that can be guided when a similar earthquake occurs next based on the result data 80. As the result data 80 is accumulated, the number of types of guidance sentences increases, and the accuracy of the contents intended by the variable unit regarding the influence range and the convergence probability is, for example, when the mode value or the average value is adopted. improves.

  As described above, when the passenger guidance device 30 receives the operation abnormality information 20 from the operation management device 10 when the operation disturbance occurs, the passenger guidance device 30 edits the guidance text based on the past result data 80 of the abnormality that has occurred in the past, and The guidance control information 40 is output to the departure point 70 after receiving the correction information via the terminal 50 and the output permission to the departure point 70.

  With such a configuration, even when an abnormality that has occurred so far occurs, operation information corresponding to such an abnormality can be provided to the passenger quickly and accurately.

(2) Second Embodiment Since the passenger guidance system 1A according to the second embodiment has substantially the same configuration as the passenger guidance system 1 according to the first embodiment and performs substantially the same operation, A description of the same configuration and operation will be omitted, and the description below will focus on the differences between the two embodiments.

  In the passenger guidance system 1A according to the second embodiment, the passenger guidance device 30A includes a track record / assumed data storage section 34A instead of the track record data storage section 34 in the first embodiment.

  In this passenger guidance device 30A, the guidance control unit 33 causes the turbulence of the operation and the influence (non-communication section, presence / absence of transfer, etc.) based only on the past record data 80 relating to the abnormality that has occurred in the past as in the first embodiment. And / or instead of reflecting the probability of convergence in the guidance text, for example, the cause of these operational disturbances based on the estimated cause and the convergence probability (that is, the assumed data) estimated by desktop or on-site training. And the influence (disconnection section, presence / absence of transfer, etc.) and / or the convergence expectation are reflected in the guide text.

  FIG. 8 is a block diagram illustrating a configuration example of a passenger guidance system 1A according to the second embodiment. Hereinafter, a description will be given centering on differences from the first embodiment. In the illustrated passenger guidance system 1A, when compared with the first embodiment, the configuration of the passenger guidance device 30A is different in that it includes a track record / assumed data storage unit 34A instead of the track record data storage unit 34 as described above. ing.

  In the passenger guide device 30A according to the second embodiment, the record data 80 in the first embodiment is replaced with record / assumed data 81A. Using the terminal 50, the commander uses the terminal 50 to converge the operation abnormality (that is, occurred in the past), the influence on the operation of the train related to the operation abnormality (non-connection section or presence / absence of transfer, etc.) and the operation abnormality The time required for convergence is input and output as the actual / assumed data 81A, or the operation abnormality expected to occur and the influence and operation abnormality assumed to be given to the train operation in relation to the operation abnormality The time that is assumed to be required to converge is input and output as result / assumed data 81A.

  In the second embodiment, actual / expected data 81A is input from the terminal 50 and stored in the actual / expected data storage unit 34A. In this result / assumed data storage unit 34A, when new result data is input over the place where the same kind of result data having different occurrence dates and times has already been stored, new result data is additionally stored (that is, , Not overwriting). When new assumed data is input over the place where the same kind of assumed data is already stored, the actual result / assumed data storage unit 34A overwrites and stores the new assumed data.

  In the second embodiment, the guide information update unit 35 changes the guide information stored in the guide information storage unit 32 according to the contents of the record / assumed data 81A stored in the record / assumed data storage unit 34A. Correct it. The guidance information corresponds to the related operation abnormality as in the first embodiment. In the guidance information, whether the data that is the basis of correction is actual data or assumed data is appended as internal information.

  In the second embodiment, the guidance control unit 33 determines whether the guidance text is based on actual data or assumed data when the guidance text is acquired and when the guidance text variable section is edited. It is determined as follows.

  That is, for example, if the guidance control unit 33 edits the guidance text with an emphasis on the results of the abnormality in which both the guidance data derived from the results data and the assumed data are stored in the guidance information storage unit 32, Guidance sentences derived from the assumed data are excluded from the enumeration target, or the contribution rate (weighting) of the assumed data to the variable part editing is reduced. If the policy is to edit the guidance text with emphasis on the scope of influence and convergence time that are more appropriate than the actual results obtained from the plan and training results, the guidance text derived from the actual data can be excluded from the enumeration target, or the actual results Decrease the contribution rate (weighting) of data to variable part editing.

  As described above, when the passenger guidance device 30 receives the operation abnormality information 20 related to the abnormality from the operation management device 10 when the operation disturbance occurs, the passenger guidance device 30 assumes the actual result data of the abnormality that occurred in the past or the abnormality that is expected to occur in the future. The guidance text is edited based on the data, and for example, the guidance control information 40 is output to the departure sign 70 after receiving a correction via the terminal 50 and permission to output to the departure sign 70 by the commander.

  According to such a configuration, even when an event that has not occurred so far occurs, operation information corresponding to such an event can be quickly and accurately provided to the passenger.

  In the second embodiment, the passenger guidance device 30A does not necessarily use the performance data, and the guidance text may be edited based on only the assumed data described above.

  In addition, this Embodiment is not limited to above-described embodiment, Various modifications are included. For example, the above-described embodiment has been described in detail for easy understanding of the present embodiment, and is not necessarily limited to one having all the configurations described. In addition, part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. Further, it is possible to add, delete, and replace other configurations for a part of the configuration of each embodiment.

  Furthermore, each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit. Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor. Information such as programs, tables, and files for realizing each function can be stored in a memory, a hard disk, a storage device such as an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

(3) Other Embodiments The above embodiment is an example for explaining the present invention, and is not intended to limit the present invention only to these embodiments. The present invention can be implemented in various forms without departing from the spirit of the present invention. For example, in the above-described embodiment, the processing of various programs is described sequentially, but this is not particularly concerned. Therefore, as long as there is no contradiction in the processing result, the processing order may be changed or the operation may be performed in parallel. Further, the program including each processing block in the above embodiment may be in a form stored in a non-transitory storage medium readable by a computer, for example.

  The present invention can be widely applied to passenger guidance devices that output guidance information when a train disturbance occurs.

  DESCRIPTION OF SYMBOLS 10 ... Operation management apparatus, 20 ... Operation abnormality information, 30 ... Passenger guidance apparatus, 31 ... Abnormality detection part, 32 ... Guidance information storage part, 33 ... Guidance control part, 34 ... Performance data storage part , 34A …… result / assumed data storage unit, 35 …… guide information update unit, 40 …… guidance control information, 50 …… terminal, 60 …… control request, 70 …… departure mark, 80 …… result data, 81A ...... Results / assumed data.

Claims (9)

An anomaly detector that detects anomalies related to train operation;
A guidance information storage unit in which guidance information corresponding to the operation abnormality is stored in advance;
A data storage unit that stores, as actual data, the influence on train operation in relation to the operation abnormality and the time required for convergence of the operation abnormality;
A guide information update unit for correcting the guide information corresponding to the operation abnormality according to the record data, and storing the corrected guide information in the guide information storage unit;
When the abnormality is detected by the abnormality detector, the corrected information corresponding to the abnormal operation is acquired from the guidance information storage unit, and guidance according to the corrected information is performed. A control unit;
A passenger guide device characterized by comprising: The data storage unit
The estimated influence and the time actually estimated or required to converge the operation abnormality are stored as assumption data together with the actual data in relation to the operation abnormality. And
The guidance information update unit
The passenger guide device according to claim 1, wherein the guide information corresponding to the operation abnormality is corrected according to the assumed data, and the corrected guide information is stored in the guide information storage unit.   The passenger guidance device according to claim 1, wherein the guidance control unit presents the corrected guidance information to an external presentation unit. An abnormality detection unit for detecting an operation abnormality related to train operation, a guide information storage unit in which guide information corresponding to the operation abnormality is stored in advance, and an effect on train operation related to the operation abnormality, A data storage unit that stores the time required for convergence of the operation abnormality as actual data; and the guide information corresponding to the operation abnormality is corrected according to the actual data, and the corrected guide information is converted into the guide information. When the operation abnormality is detected by the guide information update unit stored in the storage unit and the abnormality detection unit, the corrected guide information corresponding to the operation abnormality is acquired from the guide information storage unit, and after the correction A passenger control device including a guidance control unit that performs guidance according to the guidance information of
A terminal that outputs the performance data;
A passenger information system characterized by comprising: The data storage unit
The estimated influence and the time actually estimated or required to converge the operation abnormality are stored as assumption data together with the actual data in relation to the operation abnormality. And
The guidance information update unit
5. The passenger guidance system according to claim 4, wherein the guidance information corresponding to the abnormal operation is corrected according to the assumed data, and the corrected guidance information is stored in the guidance information storage unit.   The passenger guidance system according to claim 4, wherein the guidance control unit presents the corrected guidance information to an external presentation unit. In the passenger guidance method in the passenger guidance device that carries out guidance accompanying train operation,
An abnormality detection step in which the passenger guidance device detects an operation abnormality related to the train operation;
A guide information storage step in which the passenger guide device stores guide information corresponding to the operation abnormality in a guide information storage unit;
A record data storage step in which the passenger guidance device stores in the data storage unit the effect on the train operation related to the operation abnormality and the time required for the convergence of the operation abnormality in the data storage unit;
The passenger guidance device modifies the guidance information corresponding to the abnormal operation according to the performance data, and stores the revised guidance information in the guidance information storage unit; and
When the operation abnormality is detected in the abnormality detection step, the passenger guidance device acquires the corrected guide information corresponding to the operation abnormality from the guide information storage unit, and responds to the corrected guide information. Guidance control step for carrying out the guidance,
A passenger guide method characterized by comprising: In the performance data storage step,
Assumed data are the estimated impact that the passenger guidance device actually gives or gives to the train operation in relation to the operation abnormality and the time actually required or estimated to converge the operation abnormality. It is stored in the data storage unit together with the result data,
In the guide information update step,
The said passenger guidance apparatus corrects the said guidance information corresponding to the said operation abnormality according to the said assumption data, and memorize | stores the said corrected guidance information in the said guidance information storage part. Passenger guidance method. In the guidance control step,
8. The passenger guidance method according to claim 7, wherein the passenger guidance device presents the corrected guidance information to an external presentation unit.

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