JP2019016019A - Management system - Google Patents

Abstract

To provide a management system capable of suppressing inequality among a plurality of users.SOLUTION: In a management system 1, a server 100 stores held point information which specifies points held by each user associated with each apparatus 20A, 20B, 20C, 20D, and point specification information which specifies a plurality of points corresponding to a plurality of functions owned by each apparatus. When each function owned by each apparatus is used, the server specifies the point corresponding to the used function on the basis of the point specification information, and adds the specified point to the points held by each user associated with the used apparatus.SELECTED DRAWING: Figure 1

Description

  The technology disclosed in this specification relates to a management system.

  The management system disclosed in Patent Document 1 includes a server and a plurality of devices that can communicate with the server (for example, durable consumer goods such as copiers, facsimiles, printers, automobiles, and large home appliances). The server stores possession point information that identifies points possessed by the user of the device. The server also adds points corresponding to the usage period of the device to the points owned by the user.

JP 2003-85352 A

  In Patent Document 1, the management system adds points corresponding to the usage period of the device. However, since the usage period varies depending on the usage status of the device by the user, the method of adding points corresponding to the usage period causes unfairness among a plurality of users. For example, when the device is a copying machine, when using advanced functions such as color printing, enlarged printing, double-sided printing, etc., the deterioration speed of the parts of the device is relatively fast, and therefore the usage period of the device is relatively short. Sometimes. As a result, fewer points are added according to the usage period. On the other hand, when using general functions such as black-and-white printing, equal-size printing, single-sided printing, the deterioration rate of equipment components is relatively slow, and the equipment usage period may be relatively long. . As a result, more points are added according to the usage period. In such a state, the former is a point that is added despite being a user who uses an advanced function, and the latter is a point that is added despite being a user who uses a general function. Become more. As a result, unfairness among a plurality of users has occurred. Therefore, the present specification provides a technique that can suppress unfairness among a plurality of users.

  The management system disclosed in this specification includes a server and a plurality of devices capable of communicating with the server. Each of the devices has a plurality of functions that can be used by the user. The server stores possession point information that identifies points possessed by each user associated with each device, and point identification information that identifies a plurality of points corresponding to a plurality of functions of each device When each function that each device has is used, a point corresponding to the used function is specified based on the point specifying information, and is associated with the used device. The specified points are added to the points held by the user.

  According to this configuration, points corresponding to the functions used in each device are added to the user's points. Thereby, unfairness among a plurality of users can be suppressed. For example, if the equipment is a dishwasher, if the function used in the equipment is a washing function, the pump that pumps water for dish washing frequently operates. The deterioration speed becomes relatively fast, and the replacement time for the equipment may come relatively early. As a result, the use period of the device (the period from purchase to replacement) is relatively short. On the other hand, when the function used in the equipment (dishwasher / dryer) is a drying function, the pump that pumps water does not operate, so the equipment does not progress with deterioration of the pump or water tank during cleaning. The replacement time for the product comes relatively late. Therefore, in the above management system, by adding points corresponding to the functions used in the equipment, for example, when a cleaning function in which the pump operates frequently is used, many points are added, and the pump If a drying function that does not work is used, add a few points. As a result, many points can be given to users who have a relatively fast pump deterioration speed and a relatively early replacement time for equipment. In addition, it is possible to suppress points to be given to users whose device replacement time comes relatively late. As a result, the addition point can be adjusted according to the difference in functions used in the device, and unfairness among a plurality of users can be suppressed.

  In the above management system, the server may store use history information specifying that each function of each device is used. The server may update the usage history information when each function of each device is used.

  According to this configuration, the function used in each device can be grasped from the use history information. In addition, it is possible to predict the replacement time of the equipment by using the usage history information. For example, it is possible to grasp the use frequency of functions used in each device, predict the deterioration time of parts (for example, pumps) used in each device, and predict the replacement time of the device.

  The management system may include a terminal capable of communicating with a specific device among the plurality of devices. The said terminal may memorize | store the individual holding | maintenance point information which specifies the point which the user linked | related with the said specific apparatus hold | maintains, and the said point specific information. In addition, when each function of the specific device is used, the terminal specifies a point corresponding to the used function based on the point specifying information, and associates it with the specific device. You may add the specified point to the point which the attached user has.

  According to this configuration, the points owned by the user can be managed by the terminal. Therefore, the user can confirm the points on the terminal, and can immediately confirm the points owned by the user.

  In the above management system, the point specifying information may be able to specify a plurality of points corresponding to operation amounts of a plurality of components operating on the devices. In addition, the server specifies a point corresponding to the amount of operation of the component operated on the used device based on the point specifying information, and possessed by a user associated with the used device. The specified points may be added to the existing points.

  According to this configuration, since points according to the amount of movement of components operating on the device are added, points according to the degree of deterioration of components including the water tank can be added. For example, when there is a large amount of movement of a component that operates on the device, it is considered that the deterioration of the component or the water tank proceeds relatively quickly, so many points are added. As a result, the addition point can be adjusted according to the difference in the operation amount of the components, and unfairness among a plurality of users can be suppressed.

  In the above management system, the point specifying information may be able to specify a point corresponding to an optional product used in each device. In addition, when the optional product is used in each of the devices, the server specifies a point corresponding to the used optional product based on the point specifying information, and associates it with the used device. You may add the specified point to the point which the given user has.

  According to this configuration, since points according to the use of the optional product are added, points according to the consumption or deterioration of the optional product can be added. For example, when the device is a dishwasher, optional items such as baking soda are consumed as they are used. Therefore, when an optional product is used, many points are added. As a result, an additional point can be added by using the optional item, and unfairness between the user who purchased the optional item and the user who has not purchased the optional item can be suppressed.

It is a figure which shows the structure of the management system 1 which concerns on an Example. It is a perspective view of the apparatus 20 which concerns on an Example. It is a figure of an example of the 1st table 501 which concerns on an Example. It is a figure of an example of the 2nd table 502 which concerns on an Example. It is a figure of an example of the 3rd table 503 which concerns on an Example. It is a top view of the terminal 30 which concerns on an Example. It is a figure of an example of the 4th table 504 which concerns on an Example. It is a figure of an example of the 5th table 505 which concerns on an Example. It is a flowchart of the apparatus side process which concerns on an Example. It is a flowchart of the 1st communication processing which concerns on an Example. It is a flowchart of the server side process which concerns on an Example. It is a flowchart of the 2nd communication processing which concerns on an Example. It is a flowchart of the terminal side process which concerns on an Example.

  A management system 1 according to an embodiment will be described with reference to the drawings. As shown in FIG. 1, the management system 1 according to the embodiment includes a server 100, a plurality of devices 20 (20A, 20B, 20C, and 20D), and a plurality of terminals 30 (30A, 30B, 30C, and 30D). ing. The server 100, the plurality of devices 20, and the plurality of terminals 30 are communicably connected via the Internet 200. Each device 20 is connected to the Internet 200 via each router 40. Each device 20 may be connected to each router 40 via a remote controller of a water heater, for example. In the following description, a plurality of devices 20A, 20B, 20C, and 20D may be collectively referred to as a device 20. In addition, a plurality of terminals 30A, 30B, 30C, and 30D may be collectively referred to as a terminal 30. Note that the number of devices 20 and the number of terminals 30 are not particularly limited.

  The device 20 of the management system 1 is installed in the house 10. Each device 20A, 20B, 20C, 20D is installed in each house 10A, 10B, 10C, 10D. Each apparatus 20A, 20B, 20C, 20D is used in each house 10A, 10B, 10C, 10D. Although the apparatus 20 used in the house 10 is not particularly limited, the apparatus 20 in the present embodiment is a dishwasher / dryer for a house. The household dishwasher (device 20) is a device that can clean dishes using a detergent or can dry dishes.

  Each device 20 has a plurality of functions. For example, each device 20 has a cleaning function and a drying function. The cleaning function is a function for cleaning dishes. The drying function is a function of drying the tableware. The kind of function which each apparatus 20 has is not specifically limited.

  Each device 20 can execute a cleaning operation and a drying operation. In the cleaning operation, the above cleaning function is used. In the drying operation, the above drying function is used. When the user of each device 20 selects an operation mode, one or both of the cleaning operation and the drying operation can be executed.

  In the cleaning operation of each device 20, an optional operation and a normal operation can be performed. In optional operation, a predetermined optional product is used. An optional product used in optional operation is, for example, baking soda. Optional items are not used in normal operation that is not optional operation. When the user of each device 20 selects the operation mode, either the optional operation or the normal operation can be executed.

  Each device 20 includes a plurality of components. For example, each device 20 includes a cleaning / drainage pump 25, a drying fan 26, and a heater 27 as shown in FIG. The positions where the cleaning / drainage pump 25, the drying fan 26, and the heater 27 are arranged are not particularly limited. The cleaning / drainage pump 25 is a device that pumps water during the cleaning operation. The cleaning / drainage pump 25 operates when a cleaning operation is executed. The drying fan 26 is a device that blows air during the drying operation. The heater 27 is a device that heats air during the drying operation. The drying fan 26 and the heater 27 operate when a drying operation is executed.

  Each device 20 includes a control unit 21, a storage unit 22, and a communication unit 23. The control unit 21 of each device 20 can execute various types of information processing. Information processing executed by the control unit 21 of each device 20 will be described later. Each device 20 can communicate with the server 100 and the terminal 30 via the communication unit 23 and the Internet 200.

  A first table 501 is stored in the storage unit 22 of each device 20. As shown in FIG. 3, the first table 501 stores usage history information for specifying the usage history of the device 20. In the first table 501, as usage history information, for example, the operation time (for example, 20 minutes) of the cleaning / drainage pump 25, the operation time (for example, 20 minutes) of the drying fan 26, and the operation time of the heater 27 (for example, 20 minutes). And the number of use times (for example, twice) of the optional product is stored. The usage history information stored in the first table 501 is updated when the operation of the device 20 is executed. The operation time of the device 20 is an example of the operation amount of the device 20. Note that the product information of the optional product is stored in the storage unit 22 when the user inputs a registration code of the optional product, for example.

  The server 100 of the management system 1 shown in FIG. 1 includes a control unit, a storage unit, and a communication unit (all not shown). The server 100 can execute various types of information processing. Information processing executed by the server 100 will be described later.

  The storage unit of the server 100 stores a second table 502 (FIG. 4) and a third table 503 (FIG. 5). As shown in FIG. 4, the second table 502 includes possession point information that identifies points possessed by the users A, B, C, and D associated with the devices 20A, 20B, 20C, and 20D. It is remembered. Each device 20A, 20B, 20C, 20D corresponds to each user A, B, C, D. The holding points are points that can be exchanged for money, and can be used instead of money when each user A, B, C, D purchases a product related to each device 20A, 20B, 20C, 20D.

  Further, as shown in FIG. 5, the third table 503 stores point specifying information for specifying a plurality of points corresponding to a plurality of functions (for example, a cleaning function and a drying function) included in each device 20. In the third table 503, as point specifying information, for example, a point corresponding to the operating time of the cleaning / drainage pump 25, a point corresponding to the operating time of the drying fan 26, a point corresponding to the operating time of the heater 27, and an option Points corresponding to the number of times the product is used are stored. In the third table 503, a plurality of points are defined for a plurality of functions. In the third table 503, points to be added corresponding to a plurality of functions are defined.

  The terminal 30 of the management system 1 illustrated in FIG. 1 includes a control unit 31, a storage unit 32, a communication unit 33, and a display unit 34 as illustrated in FIG. The control unit 31 of the terminal 30 can execute various types of information processing. Information processing executed by the control unit 31 of the terminal 30 will be described later. This terminal 30 is, for example, a smartphone, a tablet, a personal computer, or the like. The display unit 34 of the terminal 30 is a liquid crystal display, for example. Various types of information can be displayed on the display unit 34 of the terminal 30. Each terminal 30 can communicate with the server 100 and the device 20 via the communication unit 33 and the Internet 200.

  Each terminal 30A, 30B, 30C, 30D stores information specifying each device 20A, 20B, 20C, 20D in the storage unit 32, and is associated with each device 20A, 20B, 20C, 20D. Each terminal 30A, 30B, 30C, 30D can communicate with each device 20A, 20B, 20C, 20D via each communication unit 33 and the Internet 200. Further, the terminals 30A, 30B, 30C, and 30D may be able to communicate with the devices 20A, 20B, 20C, and 20D without using the Internet 200.

  The storage unit 32 of each terminal 30 stores a fourth table 504 (FIG. 7) and a fifth table 505 (FIG. 8). As shown in FIG. 7, the fourth table 504 stores individual possession point information for identifying points possessed by a user (for example, A) linked to a specific device (for example, 20A). For example, the fourth table 504 in the terminal 30A stores individual possessed point information that identifies the points possessed by the user A associated with the device 20A corresponding to the terminal 30A. In addition, although not shown, in the fourth table 504 in the other terminals 30B, 30C, 30D, users B, C, D associated with the devices 20B, 20C, 20D corresponding to the terminals 30B, 30C, 30D are displayed. Individual possessed point information for specifying the retained points is stored. Holding points are points that can be exchanged for money, and can be used as a substitute for money when a specific user (for example, A) purchases a product related to a specific device (for example, 20A).

  Further, as shown in FIG. 5, the fifth table 505 stores point specifying information for specifying a plurality of points corresponding to a plurality of functions (for example, a cleaning function and a drying function) included in each device 20. In the fifth table 505, as point specifying information, for example, a point corresponding to the operating time of the washing / draining pump 25 of the device 20, a point corresponding to the operating time of the drying fan 26, and a point corresponding to the operating time of the heater 27 And points corresponding to the number of times the optional product is used.

  Next, processing executed by the management system 1 will be described. In the above management system 1, the apparatus side processing (FIG. 9), the first communication processing (FIG. 10), the server side processing (FIG. 11), the second communication processing (FIG. 12), and the terminal side processing (FIG. 13) is executed. These processes will be described below.

  In the management system 1, each device 20A, 20B, 20C, 20D is used first. For example, each device 20A, 20B, 20C, 20D is used by each user A, B, C, D. When the devices 20A, 20B, 20C, and 20D are used, device-side processing (FIG. 9) is executed by the devices 20A, 20B, 20C, and 20D.

(Device side processing: Fig. 9)
Below, the apparatus side process performed by specific apparatus 20A among several apparatus 20A, 20B, 20C, 20D is demonstrated. The same device side processing is executed for the other devices 20B, 20C, and 20D.

  In the device 20A, the operation mode of the device 20A is selected by the user A. For example, the user A selects the cleaning operation and the drying operation. Further, the optional operation is selected by the user A in the cleaning operation.

  In the device-side process, as shown in FIG. 9, in step S11, the control unit 21 of the device 20A recognizes the operation mode of the device 20A. The control unit 21 recognizes the operation mode (for example, the cleaning operation, the drying operation, and the optional operation) selected by the user A of the device 20A.

  In continuing step S12, the control part 21 of the apparatus 20A judges whether the washing | cleaning drainage pump 25 of the apparatus 20A operate | moves. For example, when the cleaning operation is executed in the device 20A, the cleaning / drainage pump 25 operates. When the cleaning / drainage pump 25 operates, the control unit 21 determines YES in step S12 and proceeds to step S13. On the other hand, if the cleaning / drainage pump 25 does not operate, the control unit 21 determines NO in step S12, skips steps S13 to S15, and proceeds to step S16.

  In subsequent step S13, the control unit 21 of the device 20A determines whether or not an optional product is used in the device 20A. For example, when an optional operation is executed on the device 20A, an optional product is used. An optional item is, for example, baking soda. If an optional product is used in the device 20A, the control unit 21 determines YES in step S13 and proceeds to step S14. On the other hand, when the optional product is not used, the control unit 21 determines NO in step S13, skips step S14, and proceeds to step S15.

  In subsequent step S14, the control unit 21 of the device 20A accumulates the number of operations of the device 20A. By accumulating the number of operations in step S14, the number of times that the option product is used in the device 20A is accumulated.

  In subsequent step S <b> 15, the control unit 21 of the device 20 </ b> A measures the operating time of the cleaning / drainage pump 25. For example, the operation time of the cleaning / drainage pump 25 can be measured by measuring the time from the start to the end of the cleaning operation of the device 20A. The operating time of the cleaning / drainage pump 25 is, for example, 20 minutes.

  In subsequent step S16, the control unit 21 of the device 20A determines whether or not the drying fan 26 of the device 20A operates. For example, when the drying operation is executed in the device 20A, the drying fan 26 operates. When the drying fan 26 operates, the control unit 21 determines YES in step S16 and proceeds to step S17. On the other hand, if the drying fan 26 does not operate, the control unit 21 determines NO in step S16, skips step S17, and proceeds to step S18.

  In subsequent step S <b> 17, the control unit 21 of the device 20 </ b> A measures the operating time of the drying fan 26. For example, the operation time of the drying fan 26 can be measured by measuring the time from the start to the end of the drying operation of the device 20A. The operation time of the drying fan 26 is, for example, 20 minutes.

  In subsequent step S18, the control unit 21 of the device 20A determines whether or not the heater 27 of the device 20A operates. For example, when the drying operation is executed in the device 20A, the heater 27 operates. When the heater 27 operates, the control unit 21 determines YES in step S18 and proceeds to step S19. On the other hand, if the heater 27 does not operate, the control unit 21 determines NO in step S18, skips step S19, and proceeds to step S20.

  In subsequent step S <b> 19, the control unit 21 of the device 20 </ b> A measures the operating time of the heater 27. For example, the operation time of the heater 27 can be measured by measuring the time from the start to the end of the drying operation of the device 20A. The operation time of the heater 27 is, for example, 20 minutes.

  In subsequent step S20, the control unit 21 of the device 20A recognizes the end of the operation of the device 20A. When the operation mode selected by the user A ends, the operation of the device 20A ends.

  In subsequent step S <b> 21, the control unit 21 of the device 20 </ b> A updates the usage history information stored in the storage unit 22. That is, the control unit 21 updates the first table 501 (see FIG. 3) stored in the storage unit 22. In the first table 501, the operation time of the cleaning / drainage pump 25, the operation time of the drying fan 26, the operation time of the heater 27, and the number of times of use of the optional product are accumulated. Then, the control part 21 complete | finishes an apparatus side process.

(First communication process: FIG. 10)
Subsequently, the first communication process is executed in each of the devices 20A, 20B, 20C, and 20D. Below, the 1st communication process performed with specific apparatus 20A among several apparatus 20A, 20B, 20C, 20D is demonstrated. The same first communication process is executed in the other devices 20B, 20C, and 20D.

  In the first communication process, as shown in FIG. 10, in step S31, the control unit 21 of the device 20A monitors whether communication with the server 100 is established. When communication with the server 100 is established, the control unit 21 of the device 20A determines YES in step S31 and proceeds to step S32. On the other hand, if communication with the server 100 is not established, the control unit 21 of the device 20A determines NO in step S31 and waits.

  In subsequent step S32, the control unit 21 of the device 20A transmits the usage history information (first table 501: see FIG. 3) updated in the above step S21 (see FIG. 9) to the server 100. The control unit 21 may transmit product information and the like of the device 20A to the server 100 in addition to the usage history information. Thereafter, the control unit 21 ends the first communication process.

(Server side processing: FIG. 11)
Subsequently, server-side processing is executed by the server 100 of the management system 1. Below, the server side process with respect to specific apparatus 20A among some apparatus 20A, 20B, 20C, 20D is demonstrated. Similar server-side processing is executed for the other devices 20B, 20C, and 20D.

  In the server side processing, as shown in FIG. 11, in step S41, the server 100 monitors whether or not communication with the device 20A has been established. If communication with the device 20A is established, the server 100 determines YES in step S41 and proceeds to step S42. On the other hand, if communication with the device 20A is not established, the server 100 determines NO in step S41 and waits.

  In subsequent step S42, the server 100 receives the use history information transmitted by the control unit 21 of the device 20A in step S32 (see FIG. 10). The server 100 stores the received usage history information in the storage unit.

  In subsequent step S43, the server 100 specifies a point based on the received use history information (see FIG. 3) and the point specifying information (see FIG. 5) stored in the third table 503. For example, when the operation time of the cleaning / draining pump 25 specified by the use history information is 20 minutes, the points specified by the point specifying information are 4 points. Further, when the number of times of use of the optional product specified by the usage history information is 2, the point specified by the point specifying information is 2 points.

  In subsequent step S <b> 44, the server 100 adds the point specified in step S <b> 43 to the point in the retained point information stored in the second table 502. The server 100 adds the points specified in step S43 described above to the points held by the user A associated with the used device 20A. In the above example, since the specific device 20A is used, the point specified in step S43 is added to the points owned by the user A linked to the device 20A. Thereafter, the server 100 ends the server side processing. The user A of the device 20A can purchase, for example, a product related to the device 20A using the possession points.

(Second communication process: FIG. 12)
In each of the devices 20A, 20B, 20C, and 20D, the second communication process is executed in addition to the first communication process. Below, the 2nd communication process performed by specific apparatus 20A among several apparatus 20A, 20B, 20C, 20D is demonstrated. The same second communication process is executed in the other devices 20B, 20C, and 20D.

  In the second communication process, as shown in FIG. 12, in step S51, the control unit 21 of the device 20A monitors whether or not communication with a specific terminal 30A has been established. The specific device 20A and the terminal 30A are associated with each other. If communication with the terminal 30A is established, the control unit 21 determines YES in step S51 and proceeds to step S52. The device 20 </ b> A and the terminal 30 </ b> A may communicate via the Internet 200, or may communicate directly without going through the Internet 200. On the other hand, if communication with the specific terminal 30A is not established, the control unit 21 determines NO in step S51 and waits.

  In subsequent step S52, the control unit 21 of the device 20A transmits the usage history information updated in step S21 (see FIG. 9) to the specific terminal 30A with which communication has been established. The control unit 21 may transmit product information of the device 20A to the terminal 30A in addition to the usage history information. Thereafter, the control unit 21 ends the second communication process.

(Terminal side processing: FIG. 13)
Subsequently, terminal-side processing is executed by the terminal 30 of the management system 1. Below, the terminal side process performed by specific terminal 30A among several terminal 30A, 30B, 30C, 30D is demonstrated. That is, terminal-side processing for a specific device 20A will be described. Similar terminal-side processing is executed in the other terminals 30B, 30C, and 30D. That is, similar terminal-side processing is executed for the other devices 20B, 20C, and 20D.

  In the terminal-side process, as shown in FIG. 13, in step S61, the control unit 31 of the terminal 30A monitors whether communication with a specific device 20A has been established. If communication with the device 20A is established, the control unit 31 determines YES in step S61 and proceeds to step S62. On the other hand, if communication with the specific device 20A is not established, the control unit 31 determines NO in step S61 and waits.

  In subsequent step S62, the control unit 31 of the terminal 30A receives the use history information transmitted by the control unit 21 of the device 20A in the above step S52 (see FIG. 12). The control unit 31 stores the received usage history information in the storage unit 32.

  In subsequent step S63, the control unit 31 of the terminal 30A specifies a point based on the received use history information (see FIG. 3) and the point specifying information (see FIG. 8) stored in the fifth table 505. For example, when the operation time of the cleaning / draining pump 25 specified by the use history information is 20 minutes, the points specified by the point specifying information are 4 points. Further, when the number of times of use of the optional product specified by the usage history information is 2, the point specified by the point specifying information is 2 points.

  In subsequent step S64, the control unit 31 of the terminal 30A adds the point specified in the above step S63 to the point in the individually owned point information stored in the fourth table 504. The control part 31 adds the point specified by said step S63 to the point which the user A linked | related with the specific apparatus 20A has. In the above example, since the specific device 20A is used, the point specified in step S63 is added to the points owned by the user A linked to the device 20A. The control unit 31 can display the individually owned point information after the point addition on the display unit 34 of the terminal 30A. Then, the control part 31 complete | finishes a server side process.

  The management system 1 according to the embodiment has been described above. As is clear from the above description, in the management system 1 according to the embodiment, the server 100 stores possessed point information (FIG. 4) and point specifying information (FIG. 5). And when each function (for example, cleaning function, drying function) which each device 20 has is used, server 100 specifies a point corresponding to the used function based on point specification information ( Step S43 in FIG. 11), the specified points are added to the points held by the user associated with the used device 20 (Step S44 in FIG. 11).

  According to this configuration, the addition point can be adjusted depending on the function used, and unfairness among a plurality of users can be suppressed. For example, when the function used in the device 20 is a cleaning function, the cleaning / drainage pump 25 that pumps water for dish cleaning frequently operates, so the deterioration rate of the cleaning / drainage pump 25 and the water tank is relatively low. The time for replacement of the device 20 may come relatively early. As a result, the usage period (period from purchase to replacement) of the device 20 becomes relatively short. On the other hand, when the function used in the device 20 is a drying function, the cleaning / drainage pump 25 that pumps water does not operate, so that the deterioration of the cleaning / drainage pump 25 and the water tank does not proceed and the device 20 Replacement time may arrive relatively late. Therefore, in the management system 1 described above, for example, when a cleaning function in which the cleaning / drainage pump 25 operates frequently is used, many points are added, and when a drying function in which the cleaning / drainage pump 25 does not operate is used. Add a few points. Thereby, many points can be given to a user whose replacement time for the device 20 comes relatively early due to deterioration of the cleaning / drainage pump 25 and the water tank. Moreover, the point given to the user whose replacement time of the apparatus 20 arrives comparatively late can be suppressed. In this way, by adding points corresponding to each function used in each device 20, it is possible to adjust the addition point according to the difference in function, and to suppress unfairness among a plurality of users. it can.

  Further, in the management system 1 described above, the server 100 stores usage history information (FIG. 3) that specifies that each function of each device 20 has been used. The usage history information is updated when each function is used (step S21 in FIG. 9 and step S42 in FIG. 11). Therefore, the function used by each device 20 can be grasped from the use history information. Further, it is possible to grasp the replacement purchase time of the device 20 by using the use history information. For example, grasping the frequency of use of functions used in each device 20, predicting the deterioration time of parts (for example, the washing drain pump 25) used in each device 20, and predicting the replacement time of the device 20. Can do.

  Further, in the management system 1 described above, the individually owned point information (FIG. 7) and the point specifying information (FIG. 8) are stored in the storage unit 32 of the terminal 30A. When each function of the specific device 20A is used, the control unit 31 of the terminal 30A specifies a point corresponding to the used function based on the point specifying information, and assigns the specific device 20A to the specific device 20A. The specified points are added to the points owned by the linked user A (steps S63 and S64 in FIG. 13). Therefore, the points owned by the user can be managed by the terminal 30A. In addition, the user can confirm the points with the terminal 30A, and can immediately confirm the points owned by the user. The same applies to the other terminals 30B, 30C, and 30D and the devices 20B, 20C, and 20D.

  Moreover, in said management system 1, the server 100 specifies the point corresponding to the operation amount (for example, 20 minutes) of the components (for example, the washing drainage pump 25) operated by the used device 20A based on the point specifying information. Then, the specified points are added to the points held by the user A associated with the used device 20A. For example, when there is a large amount of movement of a component that operates in the device 20A, it is considered that the deterioration of the component proceeds relatively quickly, so many points are added. As a result, the addition point can be adjusted according to the difference in the operation amount of the components, and unfairness among a plurality of users can be suppressed.

  Further, in the management system 1 described above, when an optional product (for example, baking soda) is used in each device 20, the server 100 identifies a point corresponding to the used optional product based on the point identification information, The point specified to the point which the user linked | related with the used apparatus 20 has is added. The device 20 is consumed by using optional items. Therefore, when an optional product is used, many points are added. As a result, an additional point can be added by using the optional item, and unfairness between the user who purchased the optional item and the user who has not purchased the optional item can be suppressed.

  Each embodiment has been described in detail above, but these are merely examples and do not limit the scope of the claims. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. In the following description, the same components as those described above are denoted by the same reference numerals and description thereof is omitted.

  In the above embodiment, the usage history information is directly transmitted from the device 20 to the server 100. However, the configuration is not limited to this configuration, and the device 20 indirectly transmits to the server 100 via the terminal 30. May be sent.

  In another embodiment, the additional points may be increased when the operation time of the component (for example, the cleaning / drainage pump 25) reaches a specific value (for example, 30 minutes). For example, as shown in FIG. 5, the addition point may be increased to 3 points for every 10-minute operation instead of 2 points for every 10-minute operation.

  Moreover, in said Example, although one type of apparatus 20A (dishwasher) was tied with respect to the user A, it is not limited to this structure. In another embodiment, a plurality of types of devices 20A (for example, a dishwasher and a gas stove) may be associated with the user A. And the server 100 has memorize | stored the possession point regarding multiple types of apparatus 20A (For example, a dishwasher and a gas stove), and you may add those possession points. For example, when the user A purchases a product, the server 100 adds up the possession points regarding a plurality of types of devices 20A. The same applies to the devices 20B, 20C, and 20D associated with the other users B, C, and D.

  In another embodiment, when the optional product is a consumable such as baking soda, the control unit 21 of the device 20 may count only the estimated number of times of use of the optional product of the company's product per bag. As a result, unfairness between the user who uses the option product of the company's product and the user who uses the option product of the other company's product can be suppressed. Further, in the case of an optional product of the company's product, the additional points may be increased.

  The technical elements described in this specification or the drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. In addition, the technology exemplified in this specification or the drawings can achieve a plurality of objects at the same time, and has technical usefulness by achieving one of the objects.

1: Management system 10: House 20: Equipment 25: Washing drain pump 26: Drying fan 27: Heater 30: Terminal 100: Server 200: Internet

Claims (5)

Server,
A management system comprising a plurality of devices capable of communicating with the server,
Each of the devices has a plurality of functions that a user can use,
The server
Storing point information for identifying a plurality of points corresponding to a plurality of functions possessed by each of the devices, and holding point information for identifying points possessed by each user associated with each device;
When each function possessed by each device is used, a point corresponding to the function used is identified based on the point identification information, and possessed by a user associated with the device used. A management system that adds specific points to the points you are currently using.   The server stores usage history information specifying that each function of each device has been used, and when each function of each device has been used, the use The management system according to claim 1, wherein the history information is updated. A terminal capable of communicating with a specific device among the plurality of devices;
The terminal
The individual possessed point information that identifies the points possessed by the user associated with the specific device, and the point identifying information is stored,
When each function of the specific device is used, the point corresponding to the used function is specified based on the point specifying information, and the user associated with the specific device holds The management system according to claim 1, wherein the specified points are added to the points being played. In the point identification information, it is possible to identify a plurality of points corresponding to the operation amount of a plurality of parts operating on each of the devices
The server
Based on the point identification information, the point corresponding to the amount of movement of the component operated by the used device is identified, and the point identified by the user associated with the used device is identified The management system according to any one of claims 1 to 3, wherein In the point identification information, it is possible to identify a point corresponding to an optional product used in each of the devices,
The server
When the optional product is used in each of the devices, the point corresponding to the used optional product is specified based on the point specifying information, and the user associated with the used device possesses it. The management system according to any one of claims 1 to 4, wherein the specified points are added to the existing points.

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