JP2018169930A - Information providing system and information providing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology of giving personalized information by cooperation of a terminal used by a user and an information providing device for proving predetermined information.SOLUTION: An information providing system includes an information providing device for proving predetermined information and a user terminal used by a user. The user terminal includes a notification unit which transmits attribute information on a user using the user terminal, to the information providing device. The information providing device includes an output unit which outputs predetermined information corresponding to the attribute information transmitted from the user terminal, from the information providing device or to the user terminal.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information providing system and an information providing method.

  Currently, terminals that can be carried by users at all times, such as smartphones, and that can transmit and receive various types of information via the Internet are widely used. In addition, various information relating to user attributes such as a history of user location information and a user schedule are stored in these terminals.

JP 2006-201032 PR

  As described above, various information related to user attributes are currently stored in terminals used by users such as smartphones. Therefore, when providing an information processing apparatus that provides predetermined information, it is considered that information personalized to the user can be provided by using information on the attribute of the user.

  Therefore, an object of the present invention is to provide a technique capable of providing personalized information through cooperation between a terminal used by a user and an information providing apparatus that provides predetermined information.

An information providing system according to an aspect of the present invention is an information providing system that includes an information providing apparatus that provides predetermined information and a user terminal that is used by a user.
A notification unit that notifies the information providing apparatus of attribute information related to a user who uses the user terminal, and the information providing apparatus receives predetermined information corresponding to the attribute information notified from the user terminal from the information providing apparatus or An output unit for outputting to the user terminal.

  An information providing method according to an aspect of the present invention is an information providing method performed by an information providing system that includes an information providing apparatus that provides predetermined information and a user terminal that is used by a user. A step of notifying the information providing apparatus of attribute information relating to a user who uses the terminal, and the information providing apparatus outputs predetermined information corresponding to the attribute information notified from the user terminal from the information providing apparatus or to the user terminal; Steps.

  ADVANTAGE OF THE INVENTION According to this invention, the technique which can provide personalized information can be provided because the terminal which a user utilizes, and the information provision apparatus which provides predetermined information cooperate.

It is a figure which shows an example of the system configuration | structure of the information provision system which concerns on this embodiment. It is a figure which shows an example of the functional block structure of the IoT apparatus which concerns on this embodiment. It is a figure which shows an example of the functional block structure of the user terminal which concerns on this embodiment. It is a sequence diagram which shows an example of the operation | movement outline | summary which the information provision system which concerns on this embodiment performs. It is a figure for demonstrating the example 1 of an operation | movement. It is a figure for demonstrating the example 2 of an operation | movement.

  A preferred embodiment of the present invention will be described with reference to the accompanying drawings. In addition, in each figure, what attached | subjected the same code | symbol has the same or similar structure.

<System configuration>
FIG. 1 is a diagram illustrating an example of a system configuration of an information providing system according to the present embodiment. The information providing system according to the present embodiment includes an IoT (Internet of Things) device 10 and a user terminal 20. The IoT device 10 and the user terminal 20 are connected via a communication network N so that they can communicate with each other. Although one IoT device 10 and one user terminal 20 are shown in FIG. 1, two or more IoT devices 10 and user terminals 20 may be included, respectively.

  For the communication network N, for example, a mobile radio communication technology called 3G, LTE (Long Term Evolution) or 5G may be used, or a radio communication technology such as a wireless LAN or Bluetooth (registered trademark) may be used. Good. Alternatively, wireless and wired communication may be combined.

The IoT device 10 is an information processing device that provides predetermined information. The IoT device 10 may be referred to as an information providing device. As an example of such an IoT device 10, for example, it is installed in a store and installed in a device or a museum that provides information (recommendation information, etc.) on recommended products to customers who visit the store, For example, a device that provides information about exhibits to customers visiting the museum. Examples of such information are merely examples, and in the present embodiment, the predetermined information provided by the IoT device 10 may be any information. In the present embodiment, the IoT device 10 can communicate with each other. For example, a device having a smart window capable of displaying arbitrary information may be used. The smart window includes, for example, a transmissive display, a window or a combination of glass, a film, and a projector, an ultra-high definition (for example, UHD (Ultra High Definition)) display, a non-transmissive display, and the like. Also good. A transmissive display is not limited to a device that directly transmits light. For example, a camera is installed on the back side of the display, and the captured image of the camera is displayed on the display to make it appear to be transparent. There may be. Such smart windows, for example, train windows, aircraft windows, ship windows, car windows, bus windows, aquarium glass, shop windows, showcases, museum glass, museum glass, private houses The IoT device 10 according to the present embodiment may be configured by being incorporated in any window and glass such as a window, a viewing facility window, and a building window.

  The user terminal 20 is a terminal used by the user, and has a function of acquiring attribute information related to the user using the user terminal 20 and notifying the IoT device 10. The user terminal 20 is a portable terminal that can be carried by the user, such as a smartphone, a tablet terminal, and a notebook PC (Personal Computer).

  The attribute information regarding the user is information regarding the attribute of the user. For example, the basic attribute of the user, the attribute indicating the user's action, the attribute indicating the user's family relationship, the attribute indicating the user's friendship, the user's preference And an attribute related to the user's living body. The basic attributes of the user are, for example, the user's name, gender, age, blood type, occupation, company at work, country of origin, language used, time zone of country of origin, and the like. The attribute indicating the user's action includes, for example, a movement log (location information history), an action schedule (when, where, what was / what is planned to be done, what is being done), purchase history ( Where and what was purchased), a web site access log, a web site search log, and the like. The attribute indicating the user's family relationship is, for example, information about the family (name of parents and children, age, etc.). The attribute indicating the friendship of the user is, for example, information related to the friend composition, information indicating the friendship on work, or the like. The attributes indicating the user's preference include, for example, food-related preferences (favorite food, poor food), color-related preferences, clothing-related preferences (type of favorite coat, jeans are preferred over skirts, etc.), hobbies, etc. is there. The attributes related to the user's living body include, for example, the user's posture, average calorie consumption, activity amount, sleep state, heart rate, blood pressure, pulse rate, and the like. The user terminal 20 acquires the attribute information from its own memory or the like, or acquires it from a server or the like that can communicate with the user terminal 20 and notifies the IoT device 10 of it.

  In the present embodiment, the IoT device 10 and the user terminal 20 cooperate to provide information according to the user's TPO (Time Position Occasion) while being personalized by the user.

  Note that TPO is a term meaning different usage according to time, place and case. Examples of TPO when the user is moving include sightseeing, working, honeymoon, family trip, traveling alone, going home, shopping Being picked up, picking up, commuting, driving, lawyers, pre-wedding trip, camp, graduation trip, wandering, employee trip, school trip For example, during the excursion. Examples of TPO when the user is in the room are getting up, going to bed, going home, relaxing, hurting, refreshing, eaves, love-love, doing housework Being in a group, being in a hustle, being depressed, being in a busy situation, being abusive, sleeping sick, lethargic, exercising, learning, stretching, I'm reading, I'm crazy about something, playing instruments, cooking, doing laundry, listening to music, operating a computer or smartphone, playing games Yes, watching TV, talking on the phone, talking, remodeling, bathing, visiting, banqueting, eating, cheering, lively High tension, depression , And de is a poor physical condition, which is full of energy, is a top form, is in the work, is in child care, is in hide-and-seek, and the like etc. is in playing tag is. In addition, as an example of TPO when the user is in an aquarium, zoo, museum, museum, viewing facility, etc., who is the user (one person, with children, with adults, with men, with women Together, family, etc.), where they are in the facility, what the user is doing (what they are interested in, what they are looking at, etc.). An example of a TPO when a user is in a shop window is whether the user is approaching the shop window, who the user is with, or what they are trying to buy. Etc.). These TPO examples may also be included in the attribute information about the user.

<Functional block configuration>
FIG. 2 is a diagram illustrating an example of a functional block configuration of the IoT device 10 according to the present embodiment. The IoT device 10 according to the present embodiment includes a communication unit 101, an information output unit 102, and a UI (User Interface) unit 103. The communication unit 101, the information output unit 102, and the UI unit 103 are realized by a processor executing a program stored in a memory in the IoT device 10. The program can be stored in a non-transitory computer-readable storage medium. The IoT device 10 may be configured by one information processing device or may be configured by a plurality of information processing devices. When configured from a plurality of information processing apparatuses, the functions performed by these functional blocks may be realized by the plurality of information processing apparatuses operating in cooperation.

  The communication unit 101 has a function of communicating with the user terminal 20 via the communication network N.

  The information output unit 102 outputs to the user terminal 20 a function of outputting predetermined information according to attribute information about the user using the user terminal 20 notified from the user terminal 20 from a screen or speaker provided in the IoT device 10. Has a function to output.

  Here, a specific example in which the information output unit 102 outputs predetermined information according to user attribute information will be described. Assume that the IoT device 10 is a smart window installed on a window glass of a clothing store, and the user inquires the IoT device 10 about recommended products for clothing. The information output unit 102 compares the inventory status of each product managed by the IoT device 10 with the ranking of the best-selling products in the current season and the user's preference, and the user's preference Among the products that match, the operation is performed such as outputting the product name, price, etc. of the best-selling product that is the highest ranking.

  The information output unit 102 may estimate attribute information other than the plurality of attribute information from the plurality of attribute information about the user notified from the user terminal 20. For example, the information output unit 102 receives information indicating the user's language and information indicating the time zone set in the user terminal 20 as user attribute information, and the user is based on these two pieces of information. The country of origin of the user may be estimated, and predetermined information corresponding to the estimated country of origin of the user (for example, information on a popular product in the user's country of origin) may be output.

  The information output unit 102 may have a machine learning function. For example, the information output unit 102 acquires the information indicating the reaction of the user who has received the notification of the predetermined information from the user terminal 20, thereby learning the reaction of the user who has received the notification of the predetermined information. When the predetermined information corresponding to the attribute information notified from is output, the predetermined information corresponding to the learned user's reaction may be output. Any algorithm may be used for machine learning, but for example, deep learning may be used.

  The information output unit 102 further includes a natural language processing unit 1021. The natural language processing unit 1021 has a function of recognizing a natural language. More specifically, the natural language processing unit 1021 uses, as a morpheme, a sentence using the natural language input to the IoT device 10 (or a sentence generated by recognizing the voice input to the IoT device 10). It includes a function to analyze, a function to understand an intention by interpreting a sentence decomposed into morphemes, a function to generate a response sentence (or a response sentence by voice) using a natural sentence based on the understood intention, and the like. The generation of the response sentence can be realized, for example, by preparing a large number of conversation scenarios in advance and calling the conversation scenario corresponding to the input sentence. Note that the natural language processing unit 1021 is used when the user terminal 20 and the IoT device 10 communicate using a natural language instead of a dedicated communication protocol, or when a direct conversation is performed between the IoT device 10 and the user. It can be omitted in this embodiment.

  The UI unit 103 has a function of displaying various types of information on a screen included in the IoT device 10, a function of outputting sound from a speaker, and a function of receiving a user input from a touch panel, a microphone, and the like included in the IoT device 10.

  FIG. 3 is a diagram illustrating an example of a functional block configuration of the user terminal 20 according to the present embodiment. The user terminal 20 according to the present embodiment includes a communication unit 201, a notification unit 202, and a UI unit 203. The communication unit 201, the notification unit 202, and the UI unit 203 are realized by a processor executing a program stored in a memory in the user terminal 20. The program can be stored in a non-transitory computer-readable storage medium.

  The communication unit 201 has a function of communicating with the IoT device 10 via the communication network N.

  The notification unit 202 has a function of notifying the IoT device 10 of attribute information regarding a user who uses the user terminal 20. The notification unit 202 includes an attribute information acquisition unit 2021 that acquires attribute information about the user.

  The attribute information acquisition unit 2021 may acquire attribute information about the user from a memory or the like included in the user terminal 20, or by accessing a server or the like that can communicate with the user terminal 20, the attribute information about the user It may be acquired from the server. For example, the attribute information acquisition unit 2021 accesses the SNS (social networking service) application installed in the user terminal 20 such as a smartphone, for example, so that the user's own basic attributes (name, age, address, home school) Etc.), or a user's movement log may be acquired using the GPS provided in the user terminal 20 or the like. Also, the attribute information acquisition unit 2021 acquires attributes (posture, calorie consumption, amount of activity, sleep status, heart rate, blood pressure, pulse rate, etc.) related to the user's biological information from the wearable device worn by the user. You may do it.

  The natural language processing unit 2022 has a function of recognizing a natural language. More specifically, the natural language processing unit 2022 uses morphemes of sentences using natural language input to the user terminal 20 (or sentences generated by recognizing voice input to the user terminal 20). It includes a function to analyze, a function to understand an intention by interpreting a sentence decomposed into morphemes, a function to generate a response sentence (or a response sentence by voice) using a natural sentence based on the understood intention, and the like. The generation of the response sentence can be realized, for example, by preparing a large number of conversation scenarios in advance and calling the conversation scenario corresponding to the input sentence. The natural language processing unit 2022 is used when the user terminal 20 and the IoT device 10 communicate using a natural language instead of a dedicated communication protocol, or when the user terminal 20 and the user have a direct conversation. It can be omitted in this embodiment.

<Operation overview and operation example>
Next, an outline of an operation performed by the information providing system according to the present embodiment and a specific operation example will be described. First, an outline of the operation will be described.

(Overview of operation)
FIG. 4 is a sequence diagram illustrating an example of an outline of operations performed by the information providing system according to the present embodiment.

  First, communication is established between the communication unit 101 of the IoT device 10 and the communication unit 201 of the user terminal 20 (S101). For example, the communication unit 201 of the user terminal 20 searches for the IoT device 10 that exists near the current position of the user terminal 20, and when the IoT device 10 that exists nearby is detected, Communication may be established between the two. When a plurality of IoT devices 10 are searched, the communication unit 201 of the user terminal 20 may prompt the user to select the IoT device 10 that establishes communication.

  The detection of the IoT device 10 existing near the current position of the user terminal 20 may be performed in any way. For example, a beacon is transmitted from the communication unit 201 of the IoT device 10 and the user terminal 20 May be searched for the IoT device 10 existing in the vicinity thereof. Alternatively, a database indicating the location (latitude, longitude, etc.) where the IoT device 10 is installed is prepared in advance in an external server or the like, and the user terminal 20 accesses the database to determine a predetermined location from its current position. The IoT device 10 existing in the range (for example, within a radius of 30 m) may be searched.

  The communication unit 201 of the user terminal 20 may select the IoT device 10 that establishes communication from the plurality of IoT devices 10 based on the user attribute information acquired by the attribute information acquisition unit 2021. Good. For example, when a schedule for going to the home appliance mass retailer A is registered in the user's scheduler, the communication unit 201 of the user terminal 20 communicates with the IoT device 10 installed in the home appliance mass retailer A. It may be established. In addition, when a schedule for going out in a car is registered in the user's scheduler, the communication unit 201 of the user terminal 20 is incorporated in the IoT device 10 (for example, a driver's seat window) installed in the car. The communication may be established with the IoT device 10 or the like that displays a recommended day trip destination in the driver's seat window. The communication unit 201 of the user terminal 20 may transmit an identifier (such as a user ID) that uniquely identifies the user to the IoT device 10 when establishing communication. The IoT device 10 can uniquely identify a target user who provides predetermined information.

  Subsequently, the notification unit 202 of the user terminal 20 transmits a message indicating that an output of predetermined information is requested to the IoT device 10 (S102). Note that the UI unit 103 of the IoT device 10 may receive an instruction to request output of predetermined information directly from the user.

  The information output unit 102 of the IoT device 10 indicates information indicating a category of predetermined information that can be output after the processing procedure of step S101 is completed (for example, information on wine handled by the liquor store A can be output). May be displayed on a display or the like of the IoT device 10 or notified to the user terminal 20. As a result, the user can request the IoT device 10 to output predetermined information only when the IoT device 10 can output desired information.

  When there are a plurality of categories of predetermined information that can be output by the IoT device 10, the UI unit 203 of the user terminal 20 receives a category of predetermined information desired to be output from the user, and the received category is determined as a predetermined category. It may be included in a message indicating that the output of the information is requested and transmitted to the IoT device 10. Alternatively, the UI unit 103 of the IoT device 10 may receive an instruction regarding a category of predetermined information desired to be output directly from the user.

  Subsequently, the information output unit 102 of the IoT device 10 transmits a message requesting user attribute information to the IoT device 10 (S103). The message requesting user attribute information may specifically include information indicating the content of the attribute requested by the IoT device 10 (for example, the user's age, gender, etc.). Subsequently, the notification unit 202 of the user terminal 20 notifies the IoT device 10 of user attribute information (S104). The attribute information notified by the user terminal 20 may be information that directly indicates the user's attribute itself, information that indirectly indicates the user's attribute, or information that can estimate the user's attribute. . For example, information such as image data of the user's face or user's voice data that can estimate the user's attributes such as the user's gender and age by performing image analysis or voice analysis on the IoT device 10 side may be used.

  Subsequently, when outputting predetermined information from the screen of the user terminal 20 or the like, the information output unit 102 of the IoT device 10 notifies the user terminal 20 of predetermined information based on the user attribute information (S105). Subsequently, the UI unit 203 of the user terminal 20 displays predetermined information notified from the IoT device 10 on a display or the like (S106). On the other hand, when outputting predetermined information from the screen of the IoT device 10 or the like, the information output unit 102 of the IoT device 10 displays the predetermined information on a display or the like provided in the IoT device 10 via the UI unit 103 ( S107).

  Subsequently, the notification unit 202 of the user terminal 20 may transmit a user reaction referring to predetermined information to the IoT device 10 (S108). In addition, the information output unit 102 of the IoT device 10 may learn a reaction indicated by a specific user using the user terminal 20 with respect to predetermined information. For example, when a negative response is received from a user, a request is received from the same user to request, for example, recommendation information as predetermined information in the future by learning the negative response of the user. It becomes possible to notify recommendation information other than recommendation information that has received a negative reaction. Note that the processing procedure of step S107 may be omitted.

  In the processing procedure from step S102 to step S108 described above, the information output unit 102 of the IoT device 10 and the notification unit 202 of the user terminal 20 transmit and receive attribute information and predetermined information using a text message in natural language. Alternatively, the attribute information and the predetermined information may be transmitted / received using a dedicated communication protocol used for message transmission / reception.

(Operation example)
Subsequently, a specific operation example performed by the information providing system according to the present embodiment will be described. In the following operation example, for the sake of convenience, description will be made on the assumption that attribute information and predetermined information are transmitted and received between the IoT device 10 and the user terminal 20 using a text message in a natural language. Further, description of the procedure for establishing communication between the IoT device 10 and the user terminal 20 is omitted.

[Operation example 1]
FIG. 5 is a diagram for explaining the first operation example. In the first operation example, the user A requests the television (IoT device 10) installed at home to output information on a recommended movie, and the recommended movie for the user A is displayed on the television screen. Assume that the name is displayed.

  First, the notification unit 202 of the user terminal 20 transmits, to the IoT device 10, a message indicating that the user A is requested to notify the information related to the recommended movie to the user A based on the instruction from the user A (S 201). Subsequently, the information output unit 102 of the IoT device 10 inquires about the favorite movie genre as the preference of the user A (S202). The notification unit 202 of the user terminal 20 refers to the user A's action schedule, the website access log, the website search log, the SNS writing, and the like stored in the user terminal 20, for example. Acquiring that the genre of the favorite movie is “action movie”, the user A transmits a message indicating that “action movie” is favorite to the IoT device 10 (S203).

  Subsequently, the information output unit 102 of the IoT device 10 inquires about the language and time zone of the user A (S204). The notification unit 202 of the user terminal 20 acquires the language used by the user A and the time zone set in the user terminal 20 by referring to, for example, the language setting and time setting in the OS of the user terminal 20 and the IoT. The device 10 is notified (S205).

  Subsequently, the information output unit 102 of the IoT device 10 estimates the user A's country of origin based on the notified language and time zone of the user A, and ranks most among the rankings of action movies in the estimated country of origin. The user terminal 20 is notified of a message indicating that the recommended movie “movie A” is recommended (recommended) (S206).

  Subsequently, the UI unit 103 of the IoT device 10 displays a message “Movie A is recommended” on the display of the IoT device 10 (S207).

  According to the operation example described above, the user terminal 20 and the IoT device 10 cooperate to provide information on a recommended movie personalized based on the user A's preference.

[Operation example 2]
FIG. 6 is a diagram for explaining the second operation example. In operation example 2, user A requests an explanation device (IoT device 10) installed in the vicinity of the aquarium's aquarium to explain the fish in the aquarium, and the explanation of the fish is displayed on the screen of the explanation device. The situation is assumed to be.

  First, the notification unit 202 of the user terminal 20 transmits a message indicating that an explanation is requested for fish in the aquarium to the IoT device 10 based on an instruction from the user A (S301). Subsequently, the information output unit 102 of the IoT device 10 transmits a message requesting information indicating which aquarium the user is viewing as an attribute indicating the action of the user A to the user terminal 20 (S302). For example, the notification unit 202 of the user terminal 20 transmits the video of the camera included in the glasses-type wearable device connected to the user terminal 20 to the IoT device 10 as information indicating the water tank that the user is viewing (S303). The information output unit 102 of the IoT device 10 uniquely identifies the water tank that the user A is viewing by analyzing the received video. Here, it is assumed that the aquarium X in which the fish A and the fish B are swimming is specified.

  Subsequently, the information output unit 102 of the IoT device 10 indicates that “the age of the lowest age among the people who are with the user A and the user A” is requested as an attribute indicating the family relationship of the user A. A message is transmitted to the user terminal 20 (S304). The notification unit 202 of the user terminal 20 refers to, for example, the action schedule of the user A stored in the user terminal 20 or a telephone directory in which the family structure is recorded, so that the user A can join the aquarium together with the child. And that the age of the child is 5 years old, and that “the age of the lowest person among those who are with user A and user A” is 5 years old. The message is transmitted to the IoT device 10 (S305).

  Subsequently, the UI unit 103 of the IoT device 10 uses simple characters (for example, hiragana) that can be easily read by a five-year-old child to explain the explanation about the fish A and the fish B in the aquarium X. It is displayed on the display provided (S306).

  According to the operation example described above, the user terminal 20 and the IoT device 10 cooperate with each other, so that the explanation about the fish is not simply displayed, but is personalized by the user A, and the user A 20 responds to the user TPO. Information will be displayed.

  The embodiments described above are for facilitating the understanding of the present invention, and are not intended to limit the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size, and the like are not limited to those illustrated, and can be changed as appropriate. In addition, the structures shown in different embodiments can be partially replaced or combined.

  In the present embodiment, the “unit” does not simply mean a physical means, but includes a case where the function of the “unit” is realized by software. Also, even if the functions of one “unit” or device are realized by two or more physical means or devices, the functions of two or more “units” or devices are realized by one physical means or device. May be.

DESCRIPTION OF SYMBOLS 10 ... IoT apparatus, 20 ... User terminal, 101 ... Communication part, 102 ... Information output part, 103 ... UI part, 201 ... Communication part, 202 ... Notification part, 203 ... UI part, 1021 ... Natural language processing part, 2021 ... Attribute information acquisition unit, 2022 ... Natural language processing unit

Claims (5)

An information providing system including an information providing apparatus that provides predetermined information and a user terminal used by a user,
The user terminal is
A notification unit for notifying the information providing apparatus of attribute information related to a user who uses the user terminal;
The information providing apparatus includes:
An output unit that outputs predetermined information corresponding to the attribute information notified from the user terminal from the information providing apparatus or to the user terminal;
Information provision system. The attribute information includes a plurality of attribute information about the user,
The output unit estimates attribute information other than the plurality of attribute information from a plurality of attribute information included in the attribute information, and outputs predetermined information according to the estimated attribute information.
The information providing system according to claim 1. The notification unit notifies the information providing apparatus of information indicating a reaction of a user who has received the notification of the predetermined information,
The output unit learns a user reaction notified from the user terminal, and outputs predetermined information corresponding to the attribute information notified from the user terminal. Output information,
The information provision system according to claim 1 or 2. The notification unit notifies the attribute information to the information providing apparatus using a natural language,
The output unit notifies the user terminal of the predetermined information using a natural language;
The information provision system according to any one of claims 1 to 3. An information providing method performed by an information providing system including an information providing device that provides predetermined information and a user terminal used by a user,
The user terminal notifying the information providing apparatus of attribute information related to a user who uses the user terminal;
The information providing apparatus outputting predetermined information corresponding to the attribute information notified from the user terminal from the information providing apparatus or to the user terminal;
A method of providing information.