JP2018136738A - Work support terminal, work support program, and work support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable conveying work contents to workers in an appropriate manner and to improve work efficiency by maintaining the motivation of the workers.SOLUTION: Disclosed is a work support terminal for supporting works by presenting work contents to workers, comprising: a work content registration unit for registering work content data to be reproduced; a work content reproduction processing unit for controlling reproduction processing of the work content data; a work hour measurement unit for measuring work hours in respect to the work content under reproduction; a work history management unit for storing and managing the measured work hours as work history information; a work hour evaluation processing unit for evaluating the measured work hours based on a predetermined evaluation condition; an evaluation information notification unit for notifying, when the measured work hours satisfy the predetermined evaluation condition, evaluation information to the workers; a reproduction content process making unit for performing to process the work content data to reproduce; an input operation reception unit for receiving input operations of the workers; and a storage unit for storing required information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a work support terminal, a work support program, and a work support system for presenting work contents and work procedures to a worker and recording and evaluating the work history of the worker.

  Regardless of the type of work, it is necessary to provide education and guidance on the work contents for unskilled workers who have just been engaged in the work. It is an important problem for the user to train an untrained person to be an expert.

  As an example of instructing unskilled persons about work contents, for example, in Patent Document 1, an apparatus provided with means capable of converting work contents of a process into images and sounds and reproducing the image and sound data. There is disclosed a work content teaching system that is installed in a process and that displays image work content data and voice work content data of the process to a worker and outputs the images.

JP 2004-045738 A

  By the way, most of the tools for supporting the work of workers are applied uniformly to all workers, and the guidance points for each worker are explained verbally or notified separately on paper media. I was doing. This is because it was not easy to customize the digital tools such as moving images for supporting the work of the worker for each worker.

  Also, at work sites such as factories, workers of various nationalities may be engaged in labor, and communication problems may occur due to lack of understanding of Japanese by workers. There was no mechanism for translating and displaying the video to be displayed individually in the native language of each worker. This is because, in general, the system disclosed in Patent Document 1 employs a function for reproducing video and audio of exemplary work contents, but it is adapted to the circumstances of each individual worker. There was a problem that customization and adjustment of instruction contents were difficult.

  In addition, there was a mechanism for instructing workers about work contents, but there was a lack of a mechanism for maintaining the motivation of workers who repeat the same work and improving work quality including work time. was there.

  The present invention has been made in view of the above-described problems, and can appropriately convey the work contents to the worker, and can maintain the worker's motivation and improve the work efficiency. An object is to provide a work support terminal, a work support program, and a work support system.

  A work support terminal according to the present invention is a work support terminal for supporting work by presenting work content to a worker, a work content registration unit for registering work content data to be reproduced, and reproduction of work content data. Work content reproduction processing unit for controlling processing, work time measurement unit for measuring work time for the work content being reproduced, work history management unit for storing and managing the measured work time as work history information, and measurement A work time evaluation processing unit that evaluates the worked time based on a predetermined evaluation condition, and an evaluation information notification unit that notifies the worker of evaluation information when the measured work time satisfies a predetermined evaluation condition. The reproduction content processing processing unit that performs processing on the work content data, an input operation receiving unit that receives an input operation from an operator, and a storage unit that stores necessary information are provided.

  In addition, the work support terminal according to the present invention includes a function in which the work history management unit creates and manages history information for each worker who has been working on the work time measured by the work time measurement unit. It is characterized by being.

  In the work support terminal according to the present invention, the work time evaluation processing unit is based on an evaluation condition for comparing the work time measured by the work time measurement unit with work history information managed by the work history management unit. This is characterized in that the evaluation is performed.

  The work support terminal according to the present invention includes a touch panel type display, the input operation reception unit receives an input operation on the touch panel type display, and the evaluation information notification unit transmits the evaluation information to the touch panel type display. It is characterized by being displayed on a display.

  In addition, the work support terminal according to the present invention includes gesture recognition means for recognizing a worker's gesture in a non-contact manner, and the input operation reception unit uses the operator's gesture recognized by the gesture recognition means as an input operation. It is characterized by accepting.

  A work support program according to the present invention is a work support program for causing a computer to realize each function of work support for supporting a work by presenting the work content to an operator, and the work content data to be reproduced by the computer Work content registration function for registering work content, work content replay processing function for controlling work content data replay processing, work time measurement function for measuring work time for work content being replayed, and work history for the measured work time Work history management function for storing and managing as information, work time evaluation processing function for evaluating measured work time based on a predetermined evaluation condition, and evaluation information when the measured work time satisfies a predetermined evaluation condition Evaluation information notification function to notify the operator, reproduction content processing function to process the work content data to be reproduced, and input operation from the worker An input operation receiving function for receiving, characterized in that to achieve a storage function of storing the necessary information.

  A work support system according to the present invention includes a server device storing work content data, and a work for supporting the work by presenting the work content to the worker using the work content data stored in the server device. A work support system including a support terminal, wherein the work support terminal receives work content data to be reproduced from the server device and registers the work content data, and a work for controlling a work content data reproduction process A content reproduction processing unit, a work time measurement unit that measures the work time for the work content being reproduced, a work history management unit that stores and manages the measured work time as work history information, and the measured work time is predetermined. A work time evaluation processing unit that evaluates based on the evaluation conditions, an evaluation information notification unit that notifies the worker of evaluation information when the measured work time satisfies a predetermined evaluation condition, And reproducing the contents processing unit that performs processing to work data to raw, characterized by comprising: an input operation receiving unit that receives an input operation from the operator, a storage unit for storing necessary information.

  In the work support system according to the present invention, the work content data stored in the server device is created by the work support terminal or a work content registration terminal for registering work content data and uploaded to the server device. It is characterized by that.

  According to the present invention, when reproducing the registered work content data, the work time is measured and managed as work history information, and measured when the work is completed, that is, when the work time measurement is finished. Compare the work time with the past work history information and notify the worker of the evaluation information when the predetermined evaluation condition is met, so the worker knows by notification that the time has been shortened Therefore, it is possible to maintain motivation. In addition, since it is configured so that editing of process additions can be easily performed on the work content data to be played back, usage such as separately calling attention to points that are often overlooked by each worker, and other languages as the native language It is possible to use an important part for a worker who translates important parts and reproduces them in synchronization with work content data. This makes it possible to efficiently improve the skill of the worker.

It is a block diagram showing the structure of the work assistance terminal 10 which concerns on this invention. It is a block diagram showing an example of the network structure of the work assistance terminal 10 which concerns on this invention. It is explanatory drawing showing a mode that an operator uses the work assistance terminal 10 which concerns on this invention. It is explanatory drawing showing an example in the case of operating the work assistance terminal 10 which concerns on this invention, and an example of work history preparation at that time. It is a flowchart figure showing the flow of the work content reproduction | regeneration process in the work assistance terminal 10 which concerns on this invention.

[First Embodiment]
Hereinafter, an example of the work support terminal 10 according to the first embodiment will be described with reference to the drawings. FIG. 1 is a block diagram showing the configuration of a work support terminal 10 according to the present invention. As shown in FIG. 1, a work support terminal 10 according to the present invention includes a work content registration unit 11, a work content reproduction processing unit 12, a work time measurement unit 13, a work history management unit 14, a work time evaluation processing unit 15, An evaluation information notification unit 16, a reproduction processing unit 17, an input operation reception unit 18, and a storage unit 19 are provided. Needless to say, a display is required when the content to be played back by the work content playback processing unit 12 is an image, and a speaker is required for audio output. It may be provided, or may be in a form of outputting to an external display or speaker. The work support terminal 10 may be an apparatus designed as a dedicated machine, but is assumed to be realizable by a general computer. In this case, the work support terminal 10 includes a storage such as a CPU (Central Processing Unit), a memory, and a hard disk drive that a general computer normally has, and is necessary. If so, it is further assumed that a GPU (Graphics Processing Unit) is provided (not shown). Further, it goes without saying that various processes are executed by a program in order to cause these general computers to function as the work support terminal 10 of this example.

  The work content registration unit 11 has a function of creating and registering work content to be transmitted to the worker. The work content presented to the worker may be a moving image or a still image displayed through a display, or may notify the work content by voice. For example, it is conceivable to capture and display the work content with a moving image and to write a point to be particularly noted along with the moving image display frame as text information. In addition, when the work content is divided into a plurality of processes, it is preferable that registration is possible so that both the reproduction for each process and the series of reproductions can be performed throughout. Note that the work content registration unit 11 is not limited to the creation, and a configuration may be employed in which work content data created externally is acquired via a communication network.

  The work content reproduction processing unit 12 has a function of performing processes such as reproduction, pause, reproduction content change, and termination based on the operator's input operation, based on the work content registered by the work content registration unit 11. The operator's input operation is received by an input operation receiving unit 18 described later. The work time measurement unit 13 (to be described later) measures the work time and stops the measurement at the timing of each operation such as reproduction, pause, and termination of the work content in the work content reproduction processing unit 12.

  The work time measuring unit 13 has a function of starting and stopping measurement of the work time at the timing of each operation such as reproduction, pause, and end of the work content in the work content reproduction processing unit 12. When the work content is divided into a plurality of processes, the work time is measured by measuring the time for each process and measuring the entire time. Also, when a worker who starts work is recorded for each worker to record (for example, touching his / her name on the touch panel), and the reproduction of the work content is started by the worker's input operation. At the same time, the measurement of the working time is started. When the work is interrupted halfway, the time measurement is temporarily stopped and the time measurement is resumed at the work resumption timing. Information of these measured work times is stored and managed as work history information.

  The work history management unit 14 has a function of managing the record of the work time measured by the work time measurement unit 13 for each worker. The work history is managed by storing a history of work times related to the same work so that each worker can refer to the work history. Further, not only the history for each worker but also the average work time of all workers for the same work can be managed.

  The work time evaluation processing unit 15 has a function of evaluating the work time when the measurement of the work time of the worker is completed. The work time is evaluated based on whether or not the work time of the worker satisfies a predetermined evaluation condition. Predetermined evaluation conditions include, for example, the condition whether or not the work has been completed within the standard processing time set for the work, the condition whether or not the work time has been reduced compared to the work history up to the previous day, A condition such as whether or not the work can be completed in a short time compared to the average work time of all workers for the work can be considered.

  The evaluation information notification unit 16 has a function of notifying the worker of the evaluation result in the work time evaluation processing unit 15 as evaluation information. Any method of notifying the worker of the evaluation when the predetermined evaluation condition is satisfied may be used, and a message for evaluating that the evaluation condition is satisfied is displayed on the display displaying the work content. Alternatively, a mechanism may be introduced in which an evaluation condition is satisfied by voice, or a predetermined point is obtained when the evaluation condition is satisfied, and the points are accumulated and recorded for each worker.

  The reproduction processing unit 17 has a function of performing processing on the data of the work content for reproduction registered in the work content registration unit 11. Examples of the processing for the work content data include adding comments by the field supervisor and translating text data into a language that can be understood by the operator. This processing content may be obtained by directly processing the work content data, but the work content data is processed data that is synchronized with the work content data that can be reproduced together with the work content without being processed. It is preferable to hold it separately. In addition, the content notified in the evaluation information notification unit 16 can be processed in the reproduction processing unit 17 in order to replace or write the evaluation information in Japanese in another language, for example. .

  The input operation receiving unit 18 has a function of receiving an operator's input operation. Any input operation may be used. For example, operations such as touch and swipe on a display device equipped with a touch panel method are conceivable. For each operation, reproduction processing in the work content reproduction processing unit 12 is performed. By making each operation correspond, playback start, pause, end, etc. can be operated. As another example of the input operation, a method of providing a gesture recognizing unit for recognizing an operator's gesture and recognizing the input operation by the gesture recognizing unit to realize the non-contact input operation is also conceivable. . In that case, a method of recognizing the gesture of the worker by the camera or a device equipped with a sensor (gyro sensor, acceleration sensor, etc.) for recognizing the gesture is worn on the wrist of the worker to recognize the gesture. Possible methods. Further, a foot sensor that is operated by stepping on the foot or touching with the foot may be arranged at the operator's foot, and the input operation may be performed with the foot. By adopting non-contact input means and foot sensors, it is possible to operate the playback, pause and end of work contents even when the touch panel method cannot be adopted due to hygienic reasons such as food processing. There is a merit that it becomes.

  The storage unit 19 has a function of storing various data used in the work support terminal 10. Specifically, the work content data registered in the work content registration unit 11, the history information of the work time for each worker managed in the work history management unit 14, the processing data to be reproduced in synchronization with the work content data, and the like. Applicable.

  The work support terminal 10 according to the present invention may function as a stand-alone terminal that does not have a communication function, but may be connectable to a communication network. FIG. 2 is a block diagram showing an example of the network configuration of the work support terminal 10 according to the present invention. As shown in FIG. 2, a plurality of work support terminals 101 to 10n are connected to the communication network 20, and the work content registration terminal 30 and the server device 40 are also connected to the communication network.

  The configuration shown in FIG. 2 does not create work content data in the work support terminal 10, but creates work content data in the work content registration terminal 30, and stores the created work content data in the server device 40. It is assumed that the work content data stored in 40 is downloaded, registered and used in the work support terminal 10. That is, the work content registration terminal 30 has at least a function for creating and uploading work content data, and the server device 40 needs to include at least a storage medium for storing the work content data.

  FIG. 3 is an explanatory diagram showing a worker using the work support terminal 10 according to the present invention. As shown in FIG. 3, the work support terminal 10 is installed on a work table on which an operator works, and the worker performs work while appropriately operating the work support terminal 10. When the work consists of a plurality of processes, the operation is performed on the work support terminal 10 every time each process is completed, and the process is switched, or when there is a need for interruption during the process. Performs an interruption operation on the work support terminal 10. The work support terminal 10 measures both the work time for each process and the work time for the entire work. When an operation for interrupting the work is performed, the measurement of the work time is temporarily stopped. At this time, the interruption time may be separately measured.

  FIG. 4 is an explanatory diagram showing an example of operating the work support terminal 10 according to the present invention and an example of creating a work history at that time. As an example, as shown in FIG. 4, the task addressed by the worker is the work content A, and the work content A is to process three steps A1 to A3 in order. When the worker performs an input operation to start the work content A, first, the work content of the process A1 is displayed on the display of the work support terminal 10, and at the same time, the measurement of the work time is started. The work time is measured by measuring both the work time for each process and the work time of the entire work.

  When the work content reproduction process is started, for example, as shown in FIG. 4, an image area on which an image or a moving picture of the work content is displayed, and a character area in which contents to be particularly noted are displayed in text on the display. The work content data constituted by is reproduced. When the interruption is necessary in the middle of the work, the interruption is performed by an input operation for interruption, for example, by touching the display unit displaying the current work time on the touch panel display. While the measurement of the working time is suspended during the interruption, the interruption time may be separately measured. When the work of the process A1 is completed, the worker needs to perform an input operation for moving to the next process A2 on the work support terminal 10. This may be any operation. For example, by performing an input operation of swiping the screen on a touch panel display, the reproduction process and the measurement process in step A1 are completed, and the process proceeds to the next step A2. . At this time, when the working time required for the process A1 satisfies a predetermined evaluation condition, a message indicating that the evaluation condition is satisfied may be displayed on the display. Similarly, when the operation of the process A2 is completed, an input operation for moving to the next process A3 is performed to complete the reproduction process and the measurement process of the process A2, and then the process proceeds to the process A3. When the input operation for shifting to the process is performed, there is no next process. Therefore, the reproduction process and the measurement process in the process A3 are completed, and the reproduction process for the entire work content A is completed. The process is also terminated. When the evaluation conditions are satisfied by comparing with the evaluation conditions at the end of each of the processes A2 and A3, the fact is displayed on the display.

  When the reproduction process for the entire work content A is completed, history information as shown in FIG. 4 is obtained as the work history. That is, history information indicating how much work time is required in the processes A1 to A3 is created, and history information indicating how much work time is required for the work content A as a whole is created. The work history information created in this way is used for subsequent evaluations. For example, when the predetermined evaluation condition is whether or not the time has been shortened from the previous work time, the previous work history information for the same work is used. In addition, when the average work time of multiple workers is calculated and the evaluation condition is whether or not the work time is shorter than the average work time, not only the individual work history information but also the work of multiple people History information will be used. Thus, by evaluating the work time using the work history information and notifying the worker when the evaluation condition is satisfied, it is possible to improve the worker's motivation.

  FIG. 5 is a flowchart showing the flow of work content reproduction processing in the work support terminal 10 according to the present invention. In FIG. 5, the work content reproduction process is started by receiving an instruction to reproduce the work content (step S01). When an instruction to reproduce the work content is received, the reproduction of the work content is started and at the same time measurement of the work time is started (step S02). When the work content includes a plurality of processes, reproduction of the work content of the first process is started, and measurement of the work time is started at the same time. In this case, the measurement of the work time starts simultaneously the measurement of the work time of the entire work and the measurement of the work time of the process currently being reproduced. While the work content is being replayed, the worker is working using the replay content, but since there is a possibility that the replay will be temporarily interrupted, whether or not there is an instruction to interrupt the replay of the work content Determination is made (step S03). If there is no interruption instruction (S03-No), the process proceeds to step S07, and it is determined whether or not there is an instruction to end reproduction for the process (step S07). Unless there is an instruction to end reproduction, the process waits for an interruption instruction in step S03 and waits for an instruction to end reproduction in step S07. If there is an instruction to interrupt the reproduction (S03-Yes), the reproduction is paused and the measurement of the working time is also paused (step S04). At this time, the interruption time may be separately measured. During the interruption, it is determined whether or not there is an instruction to resume reproduction (step S05). The process waits until an instruction to resume reproduction is given. When an instruction to resume reproduction is given (S05-Yes), the reproduction of the work content is resumed and the measurement of the work time is also resumed (step S06). Then, the standby of the interruption instruction in step S03 and the standby of the reproduction end instruction in step S07 are continued.

  When an instruction to end the reproduction, that is, an instruction to end the work of the process is input from the worker (S07-Yes), it is determined whether or not the process is the last process (step S08). ). When the next process is present instead of the last process (S08-No), the process proceeds to step S09, and the reproduction of the work contents and the measurement of the work time in the process are finished (step S09). Further, when the work time at the end of the measurement satisfies a predetermined evaluation condition, the operator is notified accordingly. The notification method may be to display that on the display, or to notify by voice. Next, the reproduction of the work contents of the next process and the measurement of the work time are started (step S10). In addition, the measurement of the work time as the whole work started in step S02 is separately performed, and the measurement started here is a measurement related to each process. After starting the reproduction of the work content and the measurement of the work time in the next process, the process proceeds to step S03, and the reproduction of the work content is continued while repeating steps S03 to S07.

  If the reproduction process proceeds to the last process by repeating the above steps S03 to S10, and the reproduction end instruction is given for the last process (S08-Yes), the reproduction of the work contents and the work time of the last process are performed. At the same time, the measurement of the work time of the entire work is also finished (step S11), and the work content reproduction process is finished.

  As described above, according to the work support terminal 10 according to the present invention, when reproducing the registered work content data, the work time is measured and managed as work history information, and when the work is completed, The work time measured when the work time measurement is completed is compared with the past work history information, and when the predetermined evaluation condition is satisfied, the worker is notified of the evaluation information. Since it is possible to know by notification that the time has been shortened, it becomes possible to maintain motivation. In addition, since it is configured so that editing of process additions can be easily performed on the work content data to be played back, usage such as separately calling attention to points that are often overlooked by each worker, and other languages as the native language It is possible to use an important part for a worker who translates important parts and reproduces them in synchronization with work content data. This makes it possible to efficiently improve the skill of the worker.

  In the above-described embodiment, as an example of the predetermined evaluation condition in the work time evaluation processing unit 15, a configuration for notifying evaluation information when the time can be shortened compared to the work history information of the worker himself up to the previous time will be described. However, the present invention is not limited to this. For example, it is an evaluation condition for setting whether a work target time unified in a group to which a plurality of workers belong is set, and evaluating whether or not the work can be completed in a short time compared to the work target time. Also good. Further, for the work target time set in this way, the work time evaluation processing unit 15 may shorten the work target time when it is determined that the proficiency level of a plurality of workers belonging to the group has increased. Regarding the proficiency level of workers, for example, referring to the work history information managed for each worker, the number of workers who finish work in a shorter time than the work target time has increased. When a predetermined condition for shortening is met, it may be determined that the proficiency level of the worker has increased.

  In the above embodiment, when the work content data to be reproduced is composed of a plurality of processes, the timing for moving to the next process has been described as being determined based on the operator's input operation. The process may be automatically shifted to the next step after a predetermined time has elapsed. In this case, it is possible to measure the work speed of the worker depending on whether or not the worker's work has been completed when the process is automatically transferred to the next process. You may do it. Further, regarding the automatic switching timing, the skill level of the operator may be improved by gradually shortening the reproduction time and increasing the automatic switching timing in consideration of the skill level of the operator.

DESCRIPTION OF SYMBOLS 10, 101-10n Work support terminal 11 Work content registration part 12 Work content reproduction | regeneration processing part 13 Work time measurement part 14 Work history management part 15 Work time evaluation process part 16 Evaluation information notification part 17 Reproduction | regeneration content processing process part 18 Input operation reception Unit 19 Storage unit 20 Communication network 30 Work content registration terminal 40 Server device

Claims (8)

A work support terminal for supporting work by presenting work content to an operator,
A work content registration unit for registering work content data to be reproduced;
A work content reproduction processing unit for controlling the reproduction processing of the work content data;
A work time measuring unit that measures the work time of the work content being replayed;
A work history management unit for storing and managing the measured work time as work history information;
A work time evaluation processing unit that evaluates the measured work time based on a predetermined evaluation condition;
An evaluation information notification unit that notifies the worker of evaluation information when the measured work time satisfies a predetermined evaluation condition;
A replay content processing unit for processing the work content data to be replayed;
An input operation accepting unit for accepting an input operation from an operator;
A work support terminal comprising a storage unit for storing necessary information.   The work support terminal according to claim 1, wherein the work history management unit has a function of creating and managing history information for each worker who has been working on the work time measured by the work time measurement unit.   The work time evaluation processing unit performs evaluation based on an evaluation condition for comparing the work time measured by the work time measurement unit with work history information managed by the work history management unit. The work support terminal according to claim 2. It has a touch panel display,
The input operation accepting unit accepts an input operation on a touch panel display,
The work support terminal according to claim 1, wherein the evaluation information notification unit displays the evaluation information on a touch panel display. It has gesture recognition means for recognizing worker's gestures without contact,
The work support terminal according to claim 1, wherein the input operation accepting unit accepts an operator's gesture recognized by the gesture recognizing unit as an input operation. A work support program for causing a computer to realize each function of work support for supporting work by presenting work contents to an operator,
In the computer,
Work content registration function for registering work content data to be replayed,
Work content playback processing function for controlling the playback processing of work content data;
Work time measurement function that measures the work time for the work content being played,
A work history management function for storing and managing the measured work time as work history information;
A work time evaluation processing function for evaluating the measured work time based on a predetermined evaluation condition;
An evaluation information notification function for notifying an operator of evaluation information when the measured work time satisfies a predetermined evaluation condition;
A playback content processing function that performs processing on the work content data to be played back,
An input operation reception function for receiving an input operation from an operator;
Work support program that realizes the storage function to store necessary information. A work support system comprising a server device storing work content data, and a work support terminal for supporting the work by presenting the work content to the worker using the work content data stored in the server device There,
The work support terminal is
A work content registration unit for receiving and registering work content data to be reproduced from the server device;
A work content reproduction processing unit for controlling the reproduction processing of the work content data;
A work time measuring unit that measures the work time of the work content being replayed;
A work history management unit for storing and managing the measured work time as work history information;
A work time evaluation processing unit that evaluates the measured work time based on a predetermined evaluation condition;
An evaluation information notification unit that notifies the worker of evaluation information when the measured work time satisfies a predetermined evaluation condition;
A replay content processing unit for processing the work content data to be replayed;
An input operation accepting unit for accepting an input operation from an operator;
A work support system comprising a storage unit for storing necessary information. The work content data stored in the server device is created by the work support terminal or a work content registration terminal for registering work content data and uploaded to the server device. Work support system.

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