JP2018124899A - Operation management apparatus, operation management method, and operation management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an operation management apparatus capable of easily grasping a speed characteristic of each of operators.SOLUTION: An operation management apparatus comprises: an information acquisition unit that acquires information on a vehicle speed of a vehicle in association with a time at which the vehicle speed occurs; an image signal generation unit that generates an image signal on the basis of the information acquired by the information acquisition unit; and a display unit which displays an image corresponding to the image signal generated by the image signal generation unit. The image signal generation unit generates an image signal so that a vehicle speed control image 4491 indicating a frequency of a speed region corresponding to an operator for a predetermined time unit (every 1 hour) is displayed on the display unit.SELECTED DRAWING: Figure 12A

Description

  The present invention relates to a driving management device, a driving management method, and a driving management system for a driver's vehicle under the management of the manager.

  As this type of device, there is conventionally known a device that records changes in the traveling speed of a delivery vehicle used in a shipping company (see, for example, Patent Document 1). In the device described in Patent Document 1, the vehicle speed is managed by displaying the transition of the traveling speed as a time-series graph on the daily operation report.

JP 2013-145544 A

  By the way, in a transportation business such as a home delivery business, an appropriate delivery plan that is efficient and considers the safety of a delivery person who is a driver (operator) is required for an administrator. In planning this delivery plan, it is preferable to grasp the speed characteristics of individual operators (delivery personnel) such as high frequency of high-speed traveling. However, the device described in Patent Document 1 merely displays the transition of the traveling speed in a time-series graph, and it is easy for the administrator to grasp the speed characteristics of each operator from such a graph. Not.

  One aspect of the present invention is an operation management device that manages the vehicle speed of a vehicle associated with a driver, and obtains information related to the vehicle speed in association with the time at which the vehicle speed occurred; An image signal generation unit that generates an image signal based on information acquired by the information acquisition unit, and a display unit that displays an image corresponding to the image signal generated by the image signal generation unit, the image signal generation unit, An image signal is generated so that a vehicle speed management image indicating the frequency in a predetermined time unit corresponding to the driver is displayed on the display unit.

  Another aspect of the present invention is an operation management method for managing the vehicle speed of a vehicle associated with an operator, the procedure for acquiring information related to the vehicle speed in association with the time at which the vehicle speed occurred, A procedure for generating an image signal based on the generated information and a procedure for displaying an image corresponding to the generated image signal on the display unit. In the procedure for generating the image signal, a speed in a predetermined time unit corresponding to the operator An image signal is generated so that a vehicle speed management image indicating the frequency of the area is displayed on the display unit.

  Another aspect of the present invention is carried by a store terminal that accepts an order, and an operator that is provided in a vehicle that transports an article to a destination in accordance with the order received at the store terminal or that moves with the vehicle. An operation management system comprising a mobile communication terminal and an operation management server that communicates with the store terminal and the mobile communication terminal, respectively, provided in the vehicle or the mobile communication terminal and having a correlation with the vehicle speed of the vehicle A detection unit that detects a physical quantity, an information acquisition unit that is provided in the operation management server and that acquires information related to the vehicle speed of the vehicle that includes the physical quantity detected by the detection unit in association with the time at which the vehicle speed occurs, and the operation management server Alternatively, an image signal generation unit that is provided in the store terminal and generates an image signal based on information acquired by the information acquisition unit, and a store terminal that is provided in the image signal generation unit A display unit that displays an image corresponding to the generated image signal, and the image signal generation unit causes the display unit to display a vehicle speed management image indicating a frequency in a predetermined time unit corresponding to the driver. An image signal is generated as follows.

  According to the present invention, since the vehicle speed management image indicating the frequency of the vehicle speed range in a predetermined time unit is displayed on the display unit, the administrator can easily grasp the speed characteristics of individual drivers. it can.

The figure which shows the system configuration | structure of the operation management system which concerns on embodiment of this invention. The figure which shows schematic structure of the vehicle-mounted navigation apparatus of FIG. The figure which shows schematic structure of the portable radio | wireless terminal of FIG. The figure which shows schematic structure of the operation management server of FIG. The figure for demonstrating the process in the data processing part of FIG. The figure which shows an example of the status information of the delivery vehicle (delivery person) managed by the driving | operation management server of FIG. The figure which shows the determination flow of the status information of the delivery vehicle (delivery person) managed by the operation management server of FIG. The figure which shows schematic structure of the terminal for stores of FIG. FIG. 4 is a transition diagram illustrating an example of a screen displayed on the portable wireless terminal of FIG. 3. FIG. 9 is a transition diagram of screens displayed on the store terminal in FIG. 8. The figure which shows an example of the map screen of FIG. The figure which shows an example of the order input screen of FIG. The figure which shows an example of the deliveryman status screen of FIG. FIG. 11 is a diagram illustrating an example of an incomplete business screen in FIG. 10. The figure which shows an example of the delivery log | history screen of FIG. The figure which shows an example of the statistical information screen of FIG. The figure which shows an example of the operation management screen of FIG. The figure which shows the 1st modification of FIG. 12A. The figure which shows the 2nd modification of FIG. 12A. The figure which shows the 3rd modification of FIG. 12A. The figure which shows the 4th modification of FIG. 12A.

  Hereinafter, an embodiment of the present invention will be described with reference to FIGS. The operation management apparatus according to the embodiment of the present invention can be used in operation management systems for various transportation industries. In the following, in particular, in a delivery management operation management system for delivering ordered items at a location and time designated by the orderer using a delivery vehicle such as a motorcycle or automobile from a store such as a restaurant that accepted the order. An example of application will be described. As the home delivery business, for example, assume a food delivery service that orders food such as pizza and sushi from a home via telephone or the Internet to a restaurant, and delivers the home from a restaurant using a delivery vehicle such as a motorcycle or car. Can do.

  In such a food delivery service, it is required to deliver completed food quickly, and it is necessary to create an efficient delivery plan. In order to create this delivery plan, accurate management of delivery vehicles (delivery personnel) is required as a precondition. In particular, the characteristics of the running speed of a delivery vehicle differ from delivery person to delivery person depending on delivery experience, etc., and the manager of the store that performs the delivery service should know the speed characteristic of each delivery person. preferable. Therefore, in the present embodiment, the operation management apparatus is configured as follows in order to enable the administrator to easily grasp the speed characteristics of individual delivery personnel, such as high frequency of high-speed traveling.

[Functional configuration of operation management system 100]
First, a functional configuration of the operation management system 100 including the operation management device 6 according to the embodiment of the present invention will be described. FIG. 1 is a diagram illustrating an example of a system configuration of the operation management system 100.

  As shown in FIG. 1, the operation management system 100 includes an in-vehicle navigation device 1, an operation management server 3, and a store terminal 4 connected by a network 5 including a wireless communication network. The in-vehicle navigation device 1 can be replaced with a portable wireless terminal 2 represented by a smartphone. Among such operation management systems 100, the operation management server 3 and the shop terminal 4 constitute the operation management apparatus 6 according to the embodiment of the present invention as a whole. In addition, the terminal 4 for shops can comprise the operation management apparatus 6 independently.

  The in-vehicle navigation device 1 is installed in the delivery vehicle A so as to be fixed or removable. The delivery vehicle A is a four-wheeled vehicle, a two-wheeled vehicle or the like, and FIG. 1 shows a small electric four-wheeled vehicle as an example. The navigation device 1 can acquire information about the ON / OFF state of the vehicle start switch (ignition switch), the vehicle speed, and the current position from the delivery vehicle A. The in-vehicle navigation device 1 uploads the position information acquired from the delivery vehicle A or its own position information to the operation management server 3 periodically or as needed via the network 5 including a wireless communication network.

  Further, the in-vehicle navigation device 1 uploads information about ON (IG-ON) and OFF (IG-OFF) of the start switch (ignition switch) for starting the engine of the delivery vehicle A and starting the EV system to the operation management server 3. In addition, the in-vehicle navigation device 1 can also upload to the operation management server 3 stop reason information (stop status) such as refueling input by an input unit (for example, a touch panel).

  Further, the in-vehicle navigation device 1 includes the item information delivered to the delivery destination received from the operation management server 3 via the network 5 including the wireless communication network, the position information including the address name of the delivery destination, the outbound route to the delivery destination and the store. Return route information is displayed, and route guidance is provided regarding the outbound route to the delivery destination and the return route to the store. That is, software such as delivery service support is installed in the in-vehicle navigation device 1, and based on the user's request, delivery destination information can be displayed and route guidance to the delivery destination and return route to the store can be performed. It should be noted that software such as delivery support may be installed in advance, or may be downloaded as appropriate when transmitting / receiving with the operation management server 3.

  The navigation device 1 described above can also be mounted on the delivery vehicle B. On the other hand, when delivering with the delivery vehicle B, the portable radio | wireless terminal 2 can be used instead of the vehicle-mounted navigation apparatus 1. FIG. The portable wireless terminal 2 can be used by a delivery person stored in a pocket of clothes or installed in a cradle of a delivery vehicle B. In this embodiment, smartphones, tablet terminals, mobile phones, and various wearable terminals that can be connected to public wireless communication are collectively referred to as mobile wireless terminals 2.

  As an example of the delivery vehicle B, FIG. 1 shows a three-wheeled motorcycle widely used for home delivery such as pizza and sushi. When the portable wireless terminal 2 is used, there are advantages that a function as a navigation device can be easily realized by installing software in a commercially available portable wireless terminal and that a delivery person can always carry it. Note that the software for realizing the function as the navigation device may be downloaded as necessary at the time of transmission / reception with the operation management server 3. The portable wireless terminal 2 has a GPS sensor, and can calculate the vehicle speed of the delivery vehicle B using position information from the GPS sensor.

  The delivery vehicle B and the portable wireless terminal 2 can include a short-range wireless communication mechanism including, for example, Bluetooth (registered trademark), infrared short-range communication, and the like. In this case, the portable wireless terminal 2 is connected to the delivery vehicle B via the short-range wireless communication, and the start application (ignition) for starting the engine of the delivery vehicle B and starting the EV system is performed by the installed application. -It can comprise so that vehicle information, such as information regarding ON (IG-ON) and OFF (IG-OFF) of a switch, and speed, can be acquired.

  The operation management server 3 receives various information such as position information and stop status from the navigation device 1 and the portable wireless terminal 2, and the address / name of the delivery destination, the order item, the collected amount, and the delivery time limit from the store terminal 4. Is received, respectively. Based on the received information, the operation management server 3 provides delivery destination information and a delivery route to the navigation device 1 and the portable wireless terminal 2, and further positions of the navigation device 1 and the portable wireless terminal 2 to the store terminal 4. Send information and stopping status that is the reason for stopping. The transmission content may include information indicating that the delivery has been completed and information such as a delay with respect to the scheduled delivery time. The delivery route can include not only the latitude and longitude of the destination and route information, but also other information related to route guidance, such as surrounding maps, travel prohibition roads, information on weather and traffic regulations, and the like.

  In the embodiment of the present invention, the operation management server 3 is described as one server, but each function of the operation management server 3 may be appropriately distributed to a plurality of servers. Each function of the operation management server 3 can also be realized using a virtual server function or the like on the cloud.

  The store terminal 4 includes various computers such as a personal computer and a tablet terminal provided in the store, a dedicated sales management system called a POS register, and a smartphone. The store terminal 4 transmits and receives information to and from the operation management server 3 via a network 5 including a wireless communication network. Specifically, delivery destination information including a delivery destination address, name, item, number, amount of money collected, and delivery deadline is transmitted from the store terminal 4 to the operation management server 3.

  The store terminal 4 receives delivery person status information including position information, vehicle speed information, and stop status information of each delivery vehicle from the operation management server 3 via the network 5 including a wireless communication network, and displays this. Display on the screen. As a result, the store manager creates a delivery plan for the next delivery destination based on the delivery person status information, or attempts to communicate with the delivery vehicle delivery person who shows an abnormal stopping status. Can be taken.

  Next, each structure of the vehicle-mounted navigation apparatus 1, the portable wireless terminal 2, the operation management server 3, and the shop terminal 4 will be described.

<In-vehicle navigation device 1>
First, the in-vehicle navigation device 1 will be described. FIG. 2 is a diagram showing a schematic configuration of the in-vehicle navigation device 1. As shown in FIG. 2, the in-vehicle navigation device 1 includes a control unit 10, a storage unit 11, a wireless unit 12, a sensor unit 13, a display unit 14, and an input unit 15.

  The storage unit 11 includes a semiconductor memory, a hard disk, and the like. The storage unit 11 includes software including an application program for delivery service support including an operating system (OS) and route guidance, map information such as road maps and housing maps used for route guidance, customer information of delivery destinations, and the like. Various information is stored. The customer information includes information related to the customer, such as the location of the parking lot, the presence / absence of a guard dog, in addition to the customer's address and name. The software, map information, and customer information may be stored in advance in the storage unit 11 or may be acquired from the operation management server 3.

  The wireless unit 12 includes a DSP (Digital Signal Processor) and the like, and is configured to be able to wirelessly communicate with the operation management server 3 via a wireless communication network represented by a mobile phone network such as 3G or LTE. The wireless unit 12 may be configured to include a proximity wireless communication unit (not shown) to which a proximity wireless communication technology such as Wi-Fi (Wireless Fidelity) (registered trademark) or Bluetooth (registered trademark) can be applied. Good. The radio unit 12 stores an identification number for identifying the delivery vehicle A (hereinafter also referred to as “delivery vehicle ID”), current position information of the delivery vehicle A, refueling information of the delivery vehicle A, delivery destination selection information, and the like. 3, and delivery destination information, route information, and the like can be received from the operation management server 3.

  The sensor unit 13 includes a GPS sensor, a vehicle speed sensor, a gyro sensor, and a three-axis (front / rear / left / right / up / down) acceleration sensor provided in the delivery vehicle A. The sensor unit 13 has a function as a position detection unit that detects the current position, receives a GPS satellite signal by the GPS sensor, and measures the current position (latitude and longitude) of the delivery vehicle A. The vehicle speed sensor calculates the speed of the vehicle based on the pulse signal from the rotating shaft. The gyro sensor detects the angular velocity. These GPS sensor, vehicle speed sensor, gyro sensor, triaxial acceleration sensor, and the like can accurately calculate the current position and orientation of the delivery vehicle A.

  By providing a vehicle speed sensor, a gyro sensor, and the like, the current position of the delivery vehicle A can be measured by autonomous navigation. Therefore, when the GPS sensor cannot determine the position from the GPS satellite signal, the current position can be determined instead. When GPS communication is impossible, AGPS (Assisted Global Positioning System) communication can be used to calculate the current position of the delivery vehicle A based on base station information acquired from the wireless unit 12. These sensors can also be provided in the delivery vehicle A separately from the in-vehicle navigation device 1, and in this case, for example, a signal is taken into the in-vehicle navigation device 1 through a proximity wireless communication unit or the like.

  The display unit 14 is configured by a display device such as a liquid crystal display or an organic EL panel. In response to an instruction from the control unit 10, the display unit 14 displays a map, an icon of an operation button for a touch panel, and the like, delivery destination information acquired from the operation management server 3, current position of the delivery vehicle A, current position Various information such as a map of the vicinity and the vicinity of the delivery destination and route guidance information can be displayed.

  The input unit 15 includes a physical switch such as a numeric keypad, an input device (not shown) such as a touch panel provided on the display surface of the display unit 14, and the like. Operation input from the input unit 15, for example, by outputting a signal based on a numeric keypad pressed by the user or a touch on the touch panel to the control unit 10, delivery destination selection, information input during refueling, construction, road closure, detour information, etc. Registration, map enlargement / reduction, and the like.

  In addition, although illustration is abbreviate | omitted, the vehicle-mounted navigation apparatus 1 can be equipped with a speaker and a microphone in addition to this. The speaker outputs a voice to the delivery person, and the microphone collects a voice emitted by the delivery person. As a result, various information can be output by voice from the speaker, and various commands from the delivery person who are voice-input via the microphone can be input to the control unit 10 using the voice recognition technology.

  The control unit 10 includes a microprocessor having a CPU, RAM, ROM, I / O, and the like. The CPU executes each program read from the ROM or the storage unit 11, reads information from the RAM, ROM, and the storage unit 11 at the time of execution, and writes information to the RAM and the storage unit 11. Signals are exchanged with the radio unit 12, the sensor unit 13, the display unit 14, and the input unit 15.

  The control unit 10 includes a connection processing unit 101, an ignition information unit 102, a position information notification unit 103, a vehicle speed information notification unit 104, and a route guidance unit 105 as functional configurations.

  The connection processing unit 101 transmits an account (identification information) and a password to the operation management server 3 via the wireless unit 12 to connect to the operation management server 3 in a communicable state. In addition, the connection processing unit 101 ends the communication connection with the operation management server 3 by transmitting logout to the operation management server 3 via the wireless unit 12.

  The ignition information unit 102 obtains CAN (Controller Area Network) information of the delivery vehicle A, and detects information from the (ignition switch) with an activation switch for starting the engine of the delivery vehicle A and starting the EV system. Based on the ignition information of the delivery vehicle A, it is possible to grasp whether or not the engine of the delivery vehicle A is started (system is activated).

  The position information notification unit 103 sends the current position information of the delivery vehicle A calculated from the signal from the sensor unit 13 (GPS sensor), the current time information acquired from the time measuring unit (not shown), and the like via the wireless unit 12. The data is periodically transmitted to the operation management server 3 in association with the delivery vehicle ID. The time information includes not only the time but also information such as date. The position information transmitted by the position information notification unit can include the traveling direction of the delivery vehicle calculated by the signal from the sensor unit 13 and stop information of the delivery vehicle. This eliminates the need for the operation management server 3 to calculate that the vehicle is traveling or stopped from the time-series change in the vehicle position information.

  The vehicle speed information notification unit 104 sends the current vehicle speed information of the delivery vehicle A calculated by a signal from the sensor unit 13 (vehicle speed sensor), the current time information acquired from the time measurement unit, and the like via the wireless unit 12 to the delivery vehicle ID. Are periodically transmitted to the operation management server 3. Note that the driving management server 3 may calculate the vehicle speed of the delivery vehicle A based on the position information notified by the position information notification unit 103. In this case, the vehicle speed information notification unit 104 becomes unnecessary.

  The position information notification unit 103 acquires the current position information and the current time information at predetermined time intervals (for example, every 3 seconds), and transmits them to the operation management server 3 in real time each time, for example. Similarly, the vehicle speed information notification unit 104 acquires the current vehicle speed information and the current time information at a predetermined time interval (for example, every 3 seconds), and transmits it to the operation management server 3 in real time each time, for example. It should be noted that the current position information, current time information, current vehicle speed information, etc. of the delivery vehicle A acquired at a predetermined time interval are not transmitted each time, but are collected together (for example, information for five minutes is collected together). ) Can be transmitted at once (so-called burst transmission). The acquisition time interval (for example, every 3 seconds) of the current position information of the vehicle, the current vehicle speed information, etc., or the number of transmissions at a time when a plurality of burst transmissions are sent together can be set in advance.

  The route guidance unit 105 is configured to provide route guidance based on route information received from the operation management server 3, that is, route information including forward route information from the delivery destination to the delivery destination and delivery route information from the delivery destination to the store. Execute. For example, the route guidance is executed in response to transmission of information on a delivery destination selected by a delivery person to the operation management server 3 via a delivery destination selection screen displayed on the display unit 14.

  Although illustration is omitted, the control unit 10 also includes a refueling information notification unit that transmits the refueling information of the delivery vehicle A to the operation management server 3 via the wireless unit 12. The refueling information is transmitted to the operation management server 3 when, for example, a refueling button provided on the display unit 14 is turned on by a delivery person or when a refueling state is instructed via the input unit 15. .

  The operation management server 3 records the delivery departure time (actual result) when the information on the delivery destination selected by the delivery person is transmitted to the operation management server 3 via the delivery destination selection screen (FIG. 9). This will result in a status of delivery. In addition, the operation management server 3 returns to the store according to the route guidance and records the return time (actual result) when the route guidance is terminated, thereby providing a delivery completion status.

  The route guidance unit 105 superimposes the position of the delivery vehicle on the map near the current location and outputs it to the display unit 14 and performs route guidance to the delivery destination. At the time of this route guidance, it is possible to display traffic accidents, under construction, closed roads, detour information, and frequent points of sudden braking. The estimated delivery time can also be displayed. Instead of receiving the route information from the operation management server 3, the vehicle-mounted navigation device 1 (for example, the route guidance unit 105) may calculate the route information.

  The hardware configuration as described above shares much with the hardware configuration of commonly used car navigation devices. Therefore, by providing the car navigation device with the configuration according to the embodiment of the present invention using software or the like, the above-described functions can be realized without causing a significant increase in cost.

<Portable wireless terminal 2>
Next, the portable wireless terminal 2 will be described. Various application software can be installed in the portable wireless terminal 2, and the portable wireless terminal 2 according to the present embodiment constitutes an operation management system by application software installed in a smartphone.

  FIG. 3 is a diagram illustrating a schematic configuration of the mobile wireless terminal 2. As shown in FIG. 3, the portable wireless terminal 2 includes a control unit 20, a storage unit 21, a wireless unit 22, a sensor unit 23, a display unit 24, and an input unit 25.

  Among these, the storage unit 21, the wireless unit 22, the display unit 24, and the input unit 25 are common to the storage unit 11, the wireless unit 12, the display unit 14, and the input unit 15 of the in-vehicle navigation device 1. It has a function. For example, the wireless unit 12 transmits an identification number (delivery vehicle ID) identifying the delivery vehicle B, current position information of the delivery vehicle B, refueling information of the delivery vehicle B, delivery destination selection information, and the like to the operation management server 3. Delivery destination information, route information, and the like are received from the operation management server 3. Although not shown, the portable wireless terminal 2 further includes a speaker that outputs a sound to the delivery person and a microphone that collects a sound or the like emitted by the delivery person.

  The sensor unit 23 includes a GPS sensor and a gyro sensor, and the mobile wireless terminal 2 itself can grasp the current position based on a detection signal from the sensor unit 23. The current position can also be calculated from the base station information of the wireless communication network acquired from the wireless unit 12. Since the sensor unit 23 does not include a vehicle speed sensor, the traveling speed (vehicle speed) of the vehicle cannot be directly measured. However, the vehicle speed can be calculated from the time series change of the position information acquired by the GPS sensor.

  The control unit 20 is configured by a microprocessor having a CPU, a RAM, a ROM, an I / O, and the like, similar to the control unit 10 of the in-vehicle navigation device 1. The control unit 20 includes a connection processing unit 201, a position information notification unit 203, a vehicle speed information notification unit 204, and a route guidance unit 205 as functional configurations. Among these, the connection processing unit 201, the position information notification unit 202, and the route guidance unit 205 function in the same manner as the connection processing unit 101, the position information notification unit 103, and the route guidance unit 105 of the in-vehicle navigation device 1, respectively. In addition, although illustration is abbreviate | omitted, the control part 20 also has the refueling information notification part which transmits the refueling information of the delivery vehicle B to the driving | operation management server 3 via the radio | wireless part 22. FIG.

  The vehicle speed information notification unit 204 calculates the vehicle speed of the delivery vehicle B that moves with the portable wireless terminal 2 based on the signal from the sensor unit 23 (GPS sensor), and obtains the current vehicle speed information and the current time information acquired from the time measuring unit. Are periodically transmitted to the operation management server 3 in association with the delivery vehicle ID via the wireless unit 22. In addition, the vehicle speed of the delivery vehicle B may be calculated by the operation management server 3 based on the position information notified by the position information notification unit 203. In this case, the vehicle speed information notification unit 204 is unnecessary.

<Operation management server 3>
Next, the operation management server 3 will be described. The operation management server 3 will be described as one server having various functions in the present embodiment, but may be a distributed server composed of different servers for each function, or a distributed type called a cloud server. It may be realized by a server (including a virtual server).

  FIG. 4 is a diagram illustrating a schematic configuration of the operation management server 3. As illustrated in FIG. 4, the operation management server 3 includes a control unit 30, a storage unit 31, a communication unit 32, a display unit 34, and an input unit 35. The display unit 34 and the input unit 35 can be omitted.

  The storage unit 31 is configured by a semiconductor memory, a hard disk drive, or the like. The storage unit 31 stores an operating system (OS), software called an application, and other various information. For this reason, the storage unit 31 includes a delivery member information area 311, a delivery vehicle information area 312, a delivery destination information area 313, a route guidance area 314, a delivery management information area 315, a history information area 316, and an operation management area 317. Storage area is secured.

  In the delivery person information area 311, for each employee ID (also referred to as “delivery person ID”) that is identification information of the delivery person, basic information about the delivery person, for example, the name of the delivery person, the employee ID, A delivery person information file for managing the affiliated store ID, working hours, and the like is stored. In the delivery person information area 311, for each delivery person ID, the total daily delivery time, the time required for customer service, the vehicle stop time, and the like are stored in time series for each date. These pieces of information are calculated and stored based on information received from the navigation device 1 or the portable wireless terminal 2.

  In the delivery person information area 311, a delivery vehicle ID, which is identification information of the delivery vehicles A and B, is stored in association with the delivery person ID. The correspondence between the delivery vehicle ID and the delivery vehicle ID is set in advance by the store manager, for example, prior to the start of the daily delivery management business.

  In the delivery vehicle information area 312, for each delivery vehicle ID, information on the travel distance related to the delivery vehicle, for example, the predicted fuel consumption (or predicted power consumption) that is the travelable distance per unit fuel of the delivery vehicle, and the latest delivery. The distance traveled since the vehicle was refueled (specifically, the total distance traveled from the refueling destination to returning to the store and the distance traveled for delivery completed so far), and the remaining travel possible The distance and the like are stored. These pieces of information are calculated and stored based on information received from the navigation device 1 or the portable wireless terminal 2.

  The delivery destination information area 313 stores delivery destination information including the address and name of the delivery destination received from the store terminal 4, the item, the amount of money collected, and the delivery deadline. The delivery destination information includes geofence information. The geofence information is area designation information including a delivery address, and is set in a range including all places where delivery vehicles are parked and delivery destination houses.

  In the route guidance area 314, map information for navigation is stored in advance. Map information includes road link information, display map data for displaying the background of roads and road maps, position information of nodes (for example, road intersections, inflection points, end points, etc.) and their type information, between each node Road network data including link position information and link type information that is a route connecting the links, cost information (for example, distance, required time, etc.) of all links, and the like. These map information is updated regularly.

  The route guidance area 314 includes attributes including facility identification information (hereinafter also referred to as “facility ID”), name information, category, telephone number, address, location information specified by latitude and longitude, facility information regarding product services, and the like. Information is also stored. Further, the route guidance area 314 stores object information such as traffic accidents that require attention on driving on the road, construction, road closure, detour information, and frequent braking points. In addition, the traffic information received from the traffic information center or the like is stored together with the recording time when the traffic information is received. The traffic information includes elements that influence the travel cost such as the number of traveling vehicles for each link, the required travel time, traffic jam information, traffic regulation information, weather information, and the like.

  In the delivery management information area 315, a delivery management data record for managing delivery operations (delivery status of ordered items) of deliverymen is recorded. The delivery management data record includes a deliveryman ID of a deliveryman, a vehicle ID of a delivery vehicle used for delivery, assigned delivery destination information (one or more), scheduled departure time, departure time (actual), and delivery schedule. Stored are time (designated delivery time), delivery time (actual), scheduled return time, return time (actual), elapsed stop time, delivery status information indicating the delivery status of the delivery person, and the like. When there are a plurality of delivery destinations, the scheduled delivery time and delivery time (actual result) are recorded for each delivery destination. The delivery management data record also includes information on whether or not the delivery member has reached the delivery destination at the scheduled delivery time, that is, whether or not delivery has been completed before the designated delivery time. Information about whether or not the delivery is completed at the scheduled delivery time is obtained from the determination result by the status determination unit 30A.

  Delivery status information includes, for example, waiting (no assigned delivery destination), undelivered (delivery destination assigned but in store), stopped (leaving store, but delivery vehicle Is stopped on the road for a certain period of time), during customer service (the state where the delivery vehicle is stopped for a certain period of time at the delivery destination), during delivery (leaving the store, but not completing all deliveries) ), Returning (when all deliveries have been completed and returning to the store), refueling (refueling the vehicle regardless of whether a delivery destination is assigned), abnormally stopped (A state where the delivery vehicle has left the store and the delivery vehicle has stopped for a predetermined time or more regardless of whether it is on the road or during customer service) and logout (a state where the operation management system is not logged in) are recorded. These pieces of information are created and updated based on information received from the navigation device 1, the portable wireless terminal 2, and the store terminal 4 and stored.

  In the history information area 316, delivery management data for which delivery has been completed is stored as history information. The history information is configured to be searched and inquired from the store terminal 4 by, for example, an administrator.

  In the operation management area 317, time-series vehicle speed information of the delivery vehicle acquired from the navigation device 1 or the portable wireless terminal 2 is stored for each deliveryman corresponding to the delivery vehicle. Specifically, the vehicle speed record data is associated with the delivery person ID at every predetermined time interval (for example, 1 hour interval) such as 8 o'clock to 9 o'clock, 9 o'clock to 10 o'clock, 10 o'clock to 11 o'clock. Is memorized. The vehicle speed information is, for example, less than 30 km / h, 30 to 40 km / h, 40 to 50 km / h, etc., as a ratio (%) of the actual vehicle speed in the vehicle speed range of a predetermined vehicle speed interval (for example, 10 km / h interval). It is memorized every time. That is, the operation management area 317 stores vehicle speed frequency data for each time zone. In this case, the time interval and the vehicle speed interval can be appropriately changed by a command from the store terminal 4 (see FIG. 12A). Since the information stored in the operation management area 317 is information related to the delivery person, it can also be stored in the delivery person information area 311. In this case, the operation management area 317 can be omitted.

  In the case of transmission / reception with the in-vehicle navigation device 1 and the portable wireless terminal 2, the communication unit 32 implements a communication protocol capable of wireless communication such as 3G and LTE, for example. On the other hand, in the case of transmission / reception with the store terminal 4, the communication unit 32 implements a communication protocol that can perform wired communication (for example, Internet line) or wireless communication.

  The control unit 30 includes a processor having a CPU, RAM, ROM, I / O, and the like. As a functional configuration, the control unit 30 includes a connection processing unit 301, an information acquisition unit 302, a data processing unit 303, a delivery destination information registration unit 304, a geofence setting unit 305, a delivery management data generation unit 306, , Delivery destination assignment unit 307, route setting unit 308, speed setting unit 309, status determination unit 30A, history data creation unit 30B, delivery management information creation unit 30C, statistical information creation unit 31D, display data And a creation unit 30E.

  The connection processing unit 301 executes login processing from the in-vehicle navigation device 1 or the portable wireless terminal 2 and performs connection processing with the in-vehicle navigation device 1 or the portable wireless terminal 2. Further, the connection processing unit 301 executes logout processing from the in-vehicle navigation device 1 or the portable wireless terminal 2 and ends the connection with the in-vehicle navigation device 1 or the portable wireless terminal 2. Further, the connection processing unit 301 executes a login process from the store terminal 4 to perform a connection process with the store terminal 4 and performs a logout process from the store terminal 4 to Terminate the connection.

  The information acquisition unit 302 receives data transmitted from the in-vehicle navigation device 1 or the portable wireless terminal 2 to the operation management server 3 and data transmitted from the store terminal 4 to the operation management server 3 via the communication unit 32. To obtain various information. The information acquired by the information acquisition unit 302 includes the position information and vehicle speed information of the delivery vehicle A transmitted from the position information notification unit 103 and the vehicle speed information notification unit 104 of the in-vehicle navigation device 1 and time information corresponding thereto, The location information and vehicle speed information of the delivery vehicle B transmitted from the location information notification unit 103 and the vehicle speed information notification unit 204 of the wireless terminal 2 and time information corresponding thereto are included.

  The data processing unit 303 is vehicle speed data for each predetermined time acquired by the information acquisition unit 302, that is, predetermined data obtained from detection data that the sensor units 13 and 23 continuously acquire at a predetermined sampling interval (for example, every 3 seconds). Predetermined processing is performed on the vehicle speed data for each hour. FIG. 5 is a diagram for explaining an example of processing executed by the data processing unit 303. Each point in FIG. 5 is vehicle speed data before processing that is continuously acquired corresponding to the sampling interval ΔT0.

  As shown in FIG. 5, the data processing unit 303 performs a process of averaging a predetermined number of vehicle speed data within a predetermined time ΔT1 set so as to include a predetermined number of vehicle speed data (four points in the figure). The averaged vehicle speed V1 is stored in the operation management area 317 of the storage unit 31 as a vehicle speed detection value. Therefore, in the operation management area 317, vehicle speed frequency data for each time zone using the averaged vehicle speed data for each predetermined time ΔT1 is stored. Thereby, it is possible to eliminate the influence of data variation due to the influence of noise, the number of captured satellites, and the like, and it is possible to improve the reliability of the vehicle speed data and the vehicle speed frequency data using the vehicle speed data. The predetermined time ΔT1 can be set as appropriate.

  As shown in FIG. 5, instead of averaging the vehicle speed data, the data processing unit 303 extracts data corresponding to the lowest vehicle speed V2 within the predetermined time ΔT1, and uses the extracted vehicle speed V2 as the vehicle speed detection value. Can also be stored in the operation management area 317 of the storage unit 31. Thereby, the influence of the dispersion | variation in the data touched to the high vehicle speed side can be excluded, and the reliability of vehicle speed data and vehicle speed frequency data using the same can be improved.

  Returning to FIG. 4, the delivery destination information registration unit 304 performs delivery based on the delivery destination information received from the store terminal 4, including delivery area information such as the delivery area, address, name, order item, amount of money collected, and delivery deadline. A new delivery destination data record is created and registered in the destination information area 313. It should be noted that the delivery destination information can include the parking location, the presence or absence of a guard dog, and the like.

  The geofence setting unit 305 sets geofence information (delivery destination area) indicating an area including the latitude and longitude of the delivery destination based on the delivery destination information registered by the delivery destination information registration unit 304. The geofence information is area designation information including a delivery address, and includes all the places where the delivery vehicle is parked and the delivery destination house. More specifically, the geofence setting unit 305 sets an area within a predetermined radius from the latitude and longitude of the delivery destination as the geofence information of the delivery destination.

  The delivery management data generation unit 306, based on the delivery destination information, delivers a delivery management data record (initialized record) using a deliveryman as a key for managing delivery operations (delivery status of ordered items) of the deliveryman. ) In the delivery management information area 315 of the storage unit 31. It should be noted that at the time of generating the delivery management data record (initialized record), items that have not been assigned yet (for example, delivery person ID, delivery vehicle ID, scheduled delivery time, delivery time (actual), scheduled return time, return time ( Actual value), elapsed stop time, delivery status information indicating delivery status of the delivery person, etc.) may be set to initial values including Null values.

  The delivery destination allocating unit 307 includes the delivery destination information registered by the delivery destination information registering unit 304 and information on the travel distance related to the delivery vehicle stored in the delivery vehicle information area 312 (the travelable distance per fuel unit of the delivery vehicle). The delivery vehicle to the delivery destination based on a certain predicted fuel consumption (or forecast electricity consumption), the travel distance required for delivery that has been completed since the last delivery of the delivery vehicle, and the remaining travelable distance) (Delivery vehicle ID) is assigned.

  Specifically, the delivery destination assigning unit 307 assigns a delivery destination that requires a long route to a delivery vehicle having a long remaining travel distance, and a delivery destination having a short route to a delivery vehicle having a short travel distance. Alternatively, a delivery destination that does not have a refueling or charging facility near the route for a remaining delivery vehicle with a long travelable distance, and a refueling or charging facility near the route for a delivery vehicle that has a short remaining traveling distance Assign a delivery address. This makes it possible to create a delivery plan based on the remaining capacity of fuel (gasoline, electricity), reduce the stoppage time of the delivery vehicle, and improve delivery work efficiency.

  The delivery destination assignment unit 307 collects and assigns a plurality of delivery destinations to the same delivery vehicle (delivery person), thereby delivering the ordered items around the delivery destinations in one delivery. Can be assigned as a delivery.

  The delivery destination assigning unit 307 records the delivery person ID of the delivery person assigned to the one or more delivery destination information and the vehicle ID of the delivery vehicle used for delivery in the corresponding delivery management data record. Note that, when a plurality of delivery destinations are collectively set as a batch delivery, for example, a delivery management record that is a target of the batch delivery can be associated and grouped. Further, the delivery destination information may be recorded as a repeated item in the delivery management data record. The delivery destination assigning unit 307 transmits delivery destination information to the on-board navigation device 1 or the portable wireless terminal 2 of the assigned delivery person. Note that a delivery person or delivery vehicle can be manually assigned to a delivery destination by a user (such as an administrator) on the store terminal 4 (for example, an order input screen G43 described later).

  The route setting unit 308 calculates route information including forward route information from the delivery destination to the delivery destination and return route information from the delivery destination to the store. When a plurality of delivery destinations are assigned as batch delivery by the delivery destination assigning unit 307, the route setting unit 308 sets route information passing through the plurality of delivery destinations. When calculating route information, objects such as traffic accidents requiring attention to driving on roads stored in the route guidance area 314 of the storage unit 31, construction, road closure, detour information, and frequent points of sudden braking The optimum route is calculated in consideration of various information.

  The route setting unit 308 calculates a scheduled departure time, a scheduled delivery time, and a scheduled return time based on the delivery time limit of the delivery destination information, and records the calculated time in a corresponding delivery management data record. The route information calculated by the route setting unit 308 is transmitted to the vehicle-mounted navigation device 1 or the portable wireless terminal 2 via the communication unit 32 in response to a request from the user via the vehicle-mounted navigation device 1 or the portable wireless terminal 2. The

  The speed setting unit 309 sets a limit value (upper limit value) of the vehicle speed on the route set by the route setting unit 308. The vehicle speed limit value is included in the map information stored in the route guidance area 314 of the storage unit 31. This limit value can be set to a limit speed determined for each section of the road by a road sign or the like, for example. In addition, the limit value of the vehicle speed can be set by a command from a user (for example, a store manager) input via the communication unit 32. For example, the limit value is changed to a value lower than the limit speed by a predetermined speed. You can also

  The status determination unit 30A determines the status information of the delivery person (delivery vehicle) and updates the delivery management data record in order to manage the delivery status of the delivery person. Specifically, the status determination unit 30A relates to one or more assigned delivery destination information, delivery status information indicating the delivery status of the delivery person, a departure time (actual result) related to the status information, and a delivery time. (Actual), return time (actual), and stop elapsed time are updated.

  FIG. 6 is a diagram illustrating an example of status information, and FIG. 7 is a diagram illustrating a status information determination flow. Hereinafter, each status information will be described with reference to FIGS.

  When the delivery person is not connected to the operation management server 3 via the in-vehicle navigation device 1 (or the portable wireless terminal 2), the status determination unit 30A determines that the status information is “logout”.

  When the refueling information is received from the in-vehicle navigation device 1 (or the portable wireless terminal 2), the status determination unit 30A determines that the status information is “refueling”.

  The status determination unit 30A determines that the status information is “standby” when there is no delivery destination information assigned to the delivery person (delivery vehicle).

  The status determination unit 30A is a case where delivery destination information is assigned to the delivery person (delivery vehicle), and the delivery person determines the delivery destination via the in-vehicle navigation device 1 (or the portable wireless terminal 2). If not selected, the status information is determined as “undelivered”.

  When transmitting the route information set by the route setting unit 308 to the in-vehicle navigation device 1 (or the portable wireless terminal 2), the status determination unit 30A determines that the status information is “delivering” and selects a delivery destination. After selecting the time or the delivery destination, the time when the user first goes out from the geofence of the store or the time when the route guidance is started is determined as the departure time (actual result).

  The status determination unit 30A sets in advance the area corresponding to the current position information received from the in-vehicle navigation device 1 (or the portable wireless terminal 2) within the area corresponding to the geofence information set by the geofence setting unit 305. In the first time range that has been stopped, the status information is determined to be “in service”, and the stopped time is determined to be the delivery time (actual result). The status determination unit 30A stores the position information determined to be a customer service status, the time, the time when the customer service status is canceled, and information on whether or not the delivery time was before the designated delivery time. Record in the information area 315. The status determination unit 30A determines that the delivery vehicle is “serving” when the in-vehicle navigation device 1 (or the portable wireless terminal 2) determines that the delivery vehicle has entered the range of the delivery destination area. In addition, the time determined to be within the range of the delivery destination area may be set as the delivery destination arrival time (actual result).

  30 A of status determination parts are the 1st time range by which the position corresponding to the current position information received from the vehicle-mounted navigation apparatus 1 (or portable radio | wireless terminal 2) was preset, Geofence information set by the geofence setting part 305 When the vehicle is stopped at the same place that is not inside the area corresponding to, the status information is determined to be “stopped”, and the stopped time is added to the elapsed stop time. The status determination unit 30A records in the delivery management data record the position information determined to be the stopped status, the time, and the time when the stopped status was canceled (the time when the position information began to move in time series). Can be configured to.

  When the position corresponding to the current position information received from the in-vehicle navigation device 1 (or the portable wireless terminal 2) has been stopped at the same place for a preset second time or longer, the status determination unit 30A Is determined to be “abnormal stop”, and the stop time is added to the stop elapsed time. In the determination flow shown in FIG. 7, it is determined as “abnormal stop” when stopped for 15 minutes or more, but this value is an example, and the second time is limited to this value. is not.

  The status determination unit 30A is in a state where all the deliveries have been completed and the position corresponding to the current position information received from the in-vehicle navigation device 1 (or the portable wireless terminal 2) has changed in time series, that is, “stop” If it is not determined as “medium”, the status information is determined as “returning”. Further, the status determination unit 30A determines that the delivery vehicle is the delivery destination when the delivery vehicle is positioned a predetermined number of times (for example, twice) outside the delivery destination area by the in-vehicle navigation device 1 (or the portable wireless terminal 2). It can be configured to determine that it has left the area. In this case, the status determination unit 30A determines that the status information is “delivering” when the next delivery destination remains, and if all the deliveries have been completed, the status information is “returning”. You may comprise so that it may determine.

  30 A of status determination parts are previously stored in the area (store area) corresponding to the geofence information of the store where the position corresponding to the current position information received from the in-vehicle navigation device 1 (or the portable wireless terminal 2) is preset. When the set first time range is stopped, the status information can be determined as “completed”, and the stopped time can be determined as the return time (actual result). The status determination unit 30A determines that the delivery vehicle has returned to the store when the in-vehicle navigation device 1 (or the portable wireless terminal 2) determines that the delivery vehicle has entered the range of the store area. In addition, the time determined to be within the range of the store area can be configured to be the return time (actual result). In this case, the status determination unit 30A determines that the status information is “undelivered” when the next delivery is assigned, and determines that the status information is “standby” when the delivery is not assigned. It may be configured.

  Returning to the description of FIG. 4, the history data creation unit 30B stores the delivery management data record in which the status information is “completed” in the history information area 316 as history information. At this time, the delivery management data record “completed” may be deleted from the delivery management information area 315. Further, the delivery management data record that is “completed” after the elapse of a preset period may be deleted from the delivery management information area 315.

  The history data creation unit 30B calculates a travel distance required for delivery of the delivery vehicle, and information on the travel distance of the delivery vehicle, for example, a predicted fuel consumption (or a predicted electricity consumption that is a travelable distance per fuel unit of the delivery vehicle). In the delivery vehicle information area 312, the travel distance required for the delivery that has been delivered since the delivery vehicle was most recently refueled, the remaining travelable distance, and the like are stored. Further, the history data creation unit 30 </ b> B stores the time-series vehicle speed detection values processed by the data processing unit 303 in the driving management area 317.

  The delivery management information creation unit 30C creates delivery management information including a status information list of all delivery members and an unfinished business list by searching delivery management data based on a request from the store terminal 4. Based on this, a screen to be described later is generated on the store terminal 4 (see FIGS. 11A to 11D). Moreover, a delivery history information list is created by searching history data based on a request from the store terminal 4. Based on this, a screen to be described later is generated on the store terminal 4 (see FIG. 11E).

  The statistical information creation unit 31D calculates, for each delivery person ID (for each delivery vehicle ID), an average moving distance, an average delivery destination stay time, a ratio of stop time to delivery time, and the like based on the history data, and a storage unit The information is stored in the 31 deliveryman information area 311 for each deliveryman ID (for each delivery vehicle ID). Thereby, the statistical information creation unit 31D creates various statistical information for each deliveryman ID. Based on this, a screen to be described later is generated on the store terminal 4 (see FIG. 11F). Further, the statistical information creation unit 31D aggregates the vehicle speed history data for each deliveryman ID and each time zone, stores the vehicle speed frequency data for each time zone in the operation management area 317, and relates to the vehicle speed for each deliveryman ID. Create statistical information. Based on this, screens to be described later are generated on the store terminal 4 (see FIGS. 12A to 12D).

  The display data creation unit 30E creates display data necessary to display a predetermined image on the display unit 44 of the store terminal 4 based on a request from the store terminal 4, and transmits the display data to the communication unit 32. Via the terminal 4 for the store. More specifically, the display data creation unit 30E includes the delivery management information created by the delivery management information creation unit 30C, various statistical information created by the statistical information creation unit 31D, or the delivery member information area 311 and the delivery management information area 315. Display data is created based on information stored in the operation management area 317 or the like. The display data to be created includes data corresponding to vehicle speed frequency data for each deliveryman ID and each time zone, and information indicating whether or not delivery is completed at the scheduled delivery time.

<Store terminal 4>
Next, the store terminal 4 will be described. FIG. 8 is a diagram illustrating a schematic configuration of the store terminal 4. As illustrated in FIG. 8, the store terminal 4 includes a control unit 40, a storage unit 41, a communication unit 42, a display unit 44, and an input unit 45.

  The storage unit 41 is configured by a semiconductor memory, a hard disk drive, or the like. The storage unit 41 stores an operating system (OS), software called an application, and other various information.

  The communication unit 42 implements a communication protocol capable of wireless communication such as wired communication (for example, Internet line) or 3G and LTE, and transmits / receives data by connecting to the operation management server 3.

  The display unit 44 is configured by a display device such as a liquid crystal display or an organic EL panel, and displays an icon of an operation button for a map or a touch panel in response to an instruction from the control unit 40. Further, the display unit 44 uses the display data transmitted from the display data creation unit 30E of the operation management server 3, and acquires the acquired delivery destination information, the current position of the delivery vehicle, the map around the current location and the vicinity of the delivery destination, and statistical information. And various information such as operation management information can be displayed.

  The input unit 45 includes a physical switch such as a numeric keypad or an input device (not shown) such as a touch panel provided on the display surface of the display unit 44.

  The control unit 40 is configured by a processor having a CPU, RAM, ROM, I / O, and the like. The control unit 40 includes a connection processing unit 401, an order information acquisition unit 402, a server information acquisition unit 403, and an image signal generation unit 404 as functional configurations.

  For example, the connection processing unit 401 performs a login process on the operation management server 3 using an identification number (store manager ID) and a password for identifying a store (manager or responsible person).

  The order information acquisition unit 402 acquires the order information input via the input unit 45 or stored in the storage unit 41, and accepts the order. The order information corresponds to delivery destination information for delivering the ordered item to the place and time zone specified by the orderer using the delivery vehicle. The order information acquisition unit 402 orders via the communication unit 42. Information (delivery destination information) is transmitted to the operation management server 3. The delivery destination information includes the delivery area of the delivery destination, the name and address of the delivery destination, the order item, the collected amount, the delivery deadline, and the like.

  The server information acquisition unit 403 acquires various types of information such as display data transmitted from the operation management server 3 (such as the display data creation unit 30E) in response to a request from the store terminal 4.

  The image signal generation unit 404 generates an image signal, outputs the image signal to the display unit 44, and causes the display unit 44 to display various images. The image switching is commanded mainly by operating the input unit 45. For some images, the image signal generation unit 404 generates an image signal using the display data acquired by the server information acquisition unit 403. A specific example of an image (display screen) displayed on the display unit 44 by the processing in the image signal generation unit 404 will be described later.

[Operation of Operation Management System 100]
Next, an example of the operation of the operation management system 100 will be described. First, an example of the operation in the portable wireless terminal 2 when performing delivery work will be described. The operation in the in-vehicle navigation device 1 in this case is the same as the operation in the portable wireless terminal 2. Therefore, description of the operation of the in-vehicle navigation device 1 is omitted.

  FIG. 9 is a diagram illustrating transition of screens displayed on the display unit 24 of the mobile wireless terminal 2. When the delivery person inputs his / her account and password on the login screen G21 shown in FIG. 9 and taps (presses) the LOGIN button, the operation management server 3 performs the connection process with the portable wireless terminal 2. Then, the delivery destination information assigned to the delivery person is transmitted to the portable wireless terminal 2. When the portable wireless terminal 2 receives the delivery destination assigned to the delivery member from the operation management server 3, the portable wireless terminal 2 transits to the delivery destination selection screen G22.

  The delivery destination selection screen G22 displays a list of delivery destinations assigned to the logged-in delivery person. The delivery destination list (delivery destination information) is displayed in order of recommended departure time. In the lower area of the delivery destination selection screen G22, a map icon, a delivery destination selection icon, a fueling icon, a know-how registration icon, and a setting icon are displayed. These five icons (referred to as “link destination icons 1401”) are icons that are displayed in common on all screens in the display unit 24 after login. Of the five link destination icons 1401, only the link destination icon 1401 of the currently active business is displayed in a different color (for example, blue) from the others. In the illustrated delivery destination selection screen G22, only the delivery destination selection icon is displayed in blue.

  When the map icon is tapped on the delivery destination selection screen G22, the screen transitions to the map screen G23. On the map screen G23, the house type icon 1411 indicates the position of the store, and the vehicle icon 1412 indicates the current position of the delivery vehicle of the delivery person logged in at the center on the display screen. Although illustration is omitted, on the delivery destination selection screen G22, by selecting a delivery destination and tapping the OK button, on the map screen G23, the outbound route information to the selected delivery destination and the return route information to the store are displayed. Route guidance is provided for the outbound route to the delivery destination and the return route to the store. When refueling during delivery, refueling information is transmitted to the operation management server 3 by tapping the refueling icon.

  Next, an example of operation | movement of the terminal 4 for shops is demonstrated based on the screen transition of the main input / output screens displayed on the display part 44. FIG.

  FIG. 10 is a screen transition diagram showing the transition of the screen displayed on the display unit 44. When the store manager's account and password are input on the login screen G41 and the LOGIN button is tapped, the screen transitions to the map screen G42. More specifically, after the operation management server 3 performs the connection process with the store terminal 4, the display data creation unit 30E transmits predetermined information related to the generation of the map screen G42 to the store terminal 4. The image signal generation unit 404 performs processing for generating an image signal based on the information acquired by the server information acquisition unit 403, and causes the display unit 44 to display the map screen G42.

  FIG. 11A is a diagram showing an example of the map screen G42. As shown in FIG. 11A, the map screen G42 shows the delivery status of the current delivery person (delivery vehicle), and stores, delivery persons (all delivery persons leaving the store), delivery, and delivery on the map image. First, images such as planned routes are displayed in an overlapping manner. In the left area (referred to as “status display field 4400”) of the map screen G42, images indicating the name of the deliveryman 4401, status information 4402, the number of remaining deliveries 4403, scheduled return time 4404 to the store, and the like are displayed. . The map is displayed centering on the location of the store. On the map, a store icon 4411, a delivery person icon 4412, a delivery person balloon 4413, a delivery destination icon 4414, a planned route 4415, and a predetermined range around the store and the delivery destination are set. An image such as a geofence 4416 (hatched area) to be displayed is superimposed and displayed. The name of the delivery person may be displayed as an abbreviation or nickname (see FIG. 12A).

  In the upper area (referred to as “business button area 4420”) of the map screen G42, four business buttons (map, order input, business management, setting) are displayed. These business buttons (collectively referred to as “business link button 4421”) are displayed in common on all screens in the display unit 44 after login. Thus, regardless of which screen is displayed, by tapping any of the business link buttons 4421, it is possible to transition to the business screen of the link destination. Of the four business link buttons 4421, only the business buttons that are currently active are displayed in a different color (for example, blue). Thereby, the user can easily recognize which business link currently displayed on the display unit 44 belongs to which business link button 4421 indicates. In the illustrated map screen G42, only the map (button) is displayed in blue.

  When the order input (button) of the business link buttons 4421 is tapped on the map screen G42, the screen transitions to the order input screen G43. FIG. 11B is a diagram illustrating an example of the order input screen G43. As shown in FIG. 11B, delivery destination information and a delivery person can be entered via the order entry screen G43. When the “register order” button 4431 on the screen is tapped after the delivery destination information and the like are input, the display screen transits to the map screen G42, and the input information is reflected and displayed on the map screen G42. For example, when a delivery destination is input on the order input screen G43, a delivery destination icon 4414 is displayed at a corresponding point on the map on the map screen G42 by processing in the image signal generation unit 404. When a delivery person is entered on the order entry screen G43, a delivery person icon 4412 and a delivery person balloon 4413 indicating the name of the delivery person are displayed corresponding to the delivery destination icon 4414.

  Further, in accordance with the tap of the “Register Order” button 4431 on the order input screen G43, the input delivery destination information is acquired by the order information acquisition unit 402, and the acquired information is transmitted to the operation management server 3. The operation management server 3 registers the delivery destination information, reads the geofence information from the delivery destination information area 313 of the storage unit 31, sets the geofence information of the delivery destination, and assigns the delivery member to the delivery destination. .

  When the business management (button) of the business link buttons 4421 is tapped on the map screen G42, the screen transitions to a business information display screen. As shown in FIG. 10, the business information display screen includes a deliveryman status screen G44, an incomplete business screen G45, a delivery history screen G46, a statistical information screen G47, and an operation management screen G48. Immediately after the (button) is tapped, a transition is made to the delivery person status screen G44.

  FIG. 11C is a diagram showing an example of a deliveryman status screen G44. As shown in FIG. 11C, the upper area (referred to as “business information button area 4440”) of the delivery person status screen G44 has five business information link buttons (delivery person status, unfinished business, delivery history, statistical information, operation). Management) is displayed. These business information link buttons (collectively referred to as “business information link button 4441”) are displayed in common on the respective business information display screens G44 to G48. Thus, even when any business information display screen is displayed, by tapping any business information link button 4441, it is possible to transition to the business information display screen of the link destination. Of the five business information link buttons 4441, only the currently valid business information link button 4441 is displayed in a different color (for example, blue) from the others. Thus, the user can easily recognize which business information currently displayed on the display unit 44 belongs to the business information indicated by which business information link button 4441.

  The delivery person status screen G44 displays the current delivery person status information (delivery person name, status, delivery destination, etc.). Specifically, the status information (delivery, customer service, stoppage, abnormal stop, return, refueling, non-delivery, waiting, logout) is used as the first sort key, and the name of the delivery person is used as the second sort key. An image of the status information list of the delivered delivery person is displayed. In the case of multiple deliveries that deliver to a plurality of delivery destinations at a time, the status of the business currently being delivered is displayed.

  As shown in FIG. 10, when the “incomplete business” button is tapped on the deliveryman status screen G44, the screen transits to the incomplete business screen G45. FIG. 11D is a diagram illustrating an example of the incomplete business screen G45. As shown in FIG. 11D, the incomplete business screen G45 shows the name of the delivery person in the delivery management data other than the delivery status at the present time being “completed” (delivery business in which all deliveries have been completed and returned to the store). An image of an uncompleted business list such as delivery status, scheduled departure time, departure time (actual), scheduled delivery time, delivery time (actual), scheduled return time, return time (actual), delivery destination, etc. is displayed. When the person in charge is unallocated, “−” is displayed in the deliveryman column, and unallocated work is preferentially displayed on the screen.

  On the incomplete business screen G45, batch delivery can be set. Specifically, a plurality of delivery destinations are selected by tapping two or more check boxes 4451 on the screen corresponding to delivery destinations of each non-delivery status. After a plurality of delivery destinations with a non-delivery status are selected, tapping a collective delivery button 4452 on the screen allows these deliveries to be set to collective delivery.

  As shown in FIG. 10, when the “delivery history” button is tapped on the deliveryman status screen G44, the screen changes to the delivery history screen G46. FIG. 11E is a diagram showing an example of a delivery history screen G46. As shown in FIG. 11E, the delivery history screen G46 has four display switching buttons 4461 (today, designated date, past one week, past one month) in the upper area (referred to as “delivery history display switching button area 4460”). Is displayed. When any display switching button 4461 is tapped, the server information acquisition unit 403 operates the delivery history information (delivery person, delivery date, departure time, arrival time, stop / elapsed time, delivery destination) for the corresponding period. Received from the management server 3, the image signal generation unit 404 generates an image signal based on the received image signal and causes the display unit 44 to display the image signal. FIG. 11E shows an example of delivery history information for the past month.

  As shown in FIG. 10, when the “statistical information” button is tapped on the deliveryman status screen G44, the screen transits to the statistical information screen G47. FIG. 11F is a diagram illustrating an example of the statistical information screen G47. As shown in FIG. 11F, in the statistical information screen G47, there are three display switching buttons 4471 (average delivery destination stay time, average travel distance, and stop for delivery time) in the upper area (referred to as “statistical information display switching button area 4470”). Time) is displayed. By tapping any of the display switching buttons 4471, the server information acquisition unit 403 receives the corresponding statistical information (average delivery destination stay time, average travel distance, stop time with respect to delivery time) from the operation management server 3, Based on this, the image signal generation unit 404 generates an image signal and causes the display unit 44 to display the image signal. FIG. 11F shows an example of statistical information of stop time (%) with respect to delivery time.

  As shown in FIG. 10, when the “driving management” button is tapped on the deliveryman status screen G44, the operation management screen G48 is displayed. FIG. 12A is a diagram illustrating an example of the operation management screen G48. As shown in FIG. 12A, on the operation management screen G48, three display switching buttons 4476 (graph, map, CSV) are displayed in the upper area (referred to as “operation management display switching button area 4475”). The display unit 44 displays one of the operation management screen G48 corresponding to the pressing operation of the display switching button, that is, the operation management graph screen, the operation management map screen, and the operation management CSV screen. The operation management graph screen is displayed immediately after the “operation management” button is tapped. FIG. 12A shows an example of the operation management graph screen G48A.

  As shown in FIG. 12A, the driving management graph screen G48A has an input area 4480 for the user to input display conditions on the left side of the screen, and displays driving management data related to the vehicle speed corresponding to the display conditions on the right side thereof. The output area 4490 is provided. In the input area 4480, a deliveryman designation unit 4481 for designating which deliveryman (delivery person ID) operation management data is to be displayed, and an operation management display unit (which is displayed in units) are designated. A unit designating unit 4482, a period designating unit 4483 for designating which period of driving management data is to be displayed, and a speed range designating unit 4484 for designating in which speed range the driving management data relating to vehicle speed is to be displayed. Provided.

  More specifically, when the button of the deliveryman designation unit 4481 is tapped, a list of deliverymen is displayed in a pull-down list. In FIG. 12A, abbreviated names (nicknames) of three deliverymen are displayed in a pull-down menu, and a menu of “select all” is also displayed. Note that the name itself may be displayed instead of the abbreviation. The user can select a delivery person (delivery person ID) by checking a check box provided corresponding to each delivery person (delivery person ID) and tapping OK (button). When the “Select All” check box is checked, all delivery members (delivery person IDs) can be selected at once. In FIG. 12A, “Mochie” is selected. Although illustration is omitted, the selected delivery person (for example, “Mochie”) is displayed on the delivery person designation section 4481.

  In the unit designation unit 4482, any unit of time zone, day, or month can be selected by tapping the corresponding button. When the time zone (button) is tapped, the operation management data is displayed in a predetermined time unit (for example, 1 hour interval), and when the day (button) is tapped, the operation management data is displayed in day unit. When the month (button) is tapped, the operation management data is displayed on a monthly basis. The time interval when the time zone (button) is tapped can be appropriately changed on a setting screen (not shown). In FIG. 12A, “time zone” is selected.

  In the period specifying unit 4483, the start (year / month / day) and end (year / month / day) of the period are specified. Specifically, a calendar icon on the screen is tapped and a period is designated from the calendar. If the start and end of the period are the same day, one day is designated. In addition to the date, time (for example, morning, afternoon, etc.) may be designated. In FIG. 12A, one day is designated.

  The speed range designation unit 4484 is provided with a plurality of speed input units, and a speed range with each input speed as a boundary is designated by inputting a number to each speed input unit using, for example, a numeric keypad. . In the example of FIG. 12A, speed ranges (boundaries of four speed ranges) are specified at intervals of 10 km / h, and five speed ranges are specified as a whole.

  If the OK (button) 4485 is tapped after the input of the display condition in the input area 4480 is completed, the display condition is fixed and the display condition is transmitted to the operation management server 3. The operation management server 3 (display data creation unit 30E) creates display data (vehicle speed frequency data, etc.) corresponding to the display conditions and transmits it to the store terminal 4. The image signal generation unit 404 generates an image signal using the transmitted display data, and displays an image 4491 (referred to as “vehicle speed management image”) indicating the speed characteristics of the delivery person in the output area 4490.

  For example, as shown in FIG. 12A, the speed range specified for all vehicle speed data stored for each specified time zone (every hour) in the specified period of the specified delivery person (Mochie). The frequency (%) (percentage of the specified unit time) is sequentially displayed in the form of a bar graph in which the entire length is constant (100%) from the low speed range to the high speed range. In this case, as shown in the figure, it is preferable to display the five speed ranges by changing the colors for each speed range, that is, using the first to fifth colors. Instead of displaying each speed range in a different color, it may be displayed in a different pattern. In the upper area of the vehicle speed management image 4491, an image 4492 indicating the color of each speed range designated by the speed range designation unit 4484 is displayed. As a result, the user can easily recognize which speed range the displayed color corresponds to. In the upper area of the image 4492, an image 4493 indicating the period specified by the period specifying unit 4483 is displayed. The name of the designated delivery person can also be displayed above the vehicle speed management image 4491 (for example, on the side of the image 4492). In FIG. 12A, the vehicle speed management image 4491 is displayed on one page, but when there are many display items, it may be displayed over a plurality of pages.

  In this way, the image signal generation unit 404 displays the vehicle speed management image 4491 indicating the frequency of the speed range in a predetermined time unit (1 hour unit in FIG. 12A) on the display unit 44, so that the manager tends to have a high vehicle speed. For example, the speed characteristics of the delivery person can be easily grasped. This makes it possible to create an efficient delivery plan. In addition, since it becomes easy to grasp the speed characteristics in a predetermined time unit, the administrator can create an accurate delivery plan in consideration of the speed characteristics in each time zone on the order input screen G43 (FIG. 11B). .

  FIG. 12B is a diagram showing an example of the operation management screen G48 when a plurality of deliverymen (delivery person IDs) are selected. In particular, FIG. 12B shows an example in which “Mochie” and “Taro” are selected in the delivery person specifying unit 4481. For example, after checking the “Mochie” checkbox and tapping OK (button), tapping the “Taro” checkbox and tapping OK (button), the operation management screen G48 of FIG. 12B is obtained. . In this case, in the output area 4490, a vehicle speed management image 4491A corresponding to “Motto” and a vehicle speed management image 4491B corresponding to “Taro” are displayed side by side. In FIG. 12B, a plurality of vehicle speed management images 4491A and 4491B are displayed on the same page, but may be displayed on different pages.

  As described above, the image signal generation unit 404 displays the vehicle speed management images 4491A and 4491B of a plurality of deliverymen on the display unit 44 at the same time, whereby the manager can compare the speed characteristics of the deliverymen. Thereby, it is possible to easily grasp whether or not the speed characteristics of a specific delivery person are unique compared to other delivery persons, and this can be used for creating a delivery plan.

  FIG. 12C is a diagram illustrating an example of the operation management screen G48 when all delivery persons (delivery person IDs) are selected. In particular, FIG. 12C is an example in which “Mochie” is selected alone and all delivery members are selected in the delivery member designation unit 4481. For example, if you check the “Mochie” check box and tap OK (button), then check the “Select all” check box and tap OK (button), the operation management screen G48 of FIG. 12C is obtained. It is done. In this case, in the output area 4490, a vehicle speed management image 4491A corresponding to “Mochie” and a vehicle speed management image 4491C corresponding to “select all” are displayed side by side. In FIG. 12B, a plurality of vehicle speed management images 4491A and 4491C are displayed on the same page, but they may be displayed on different pages.

  The vehicle speed management image 4491C is an image showing an average value of the frequencies of the speed ranges of all deliverymen. This image 4491C is obtained when the image signal generation unit 404 calculates an average value of the frequency in the speed range for every delivery person's time zone. The vehicle speed management image 4491C may be generated when the average value is calculated by the operation management server 3 and the store terminal 4 receives the average value data. In FIG. 12C, the vehicle speed management image 4491A and the vehicle speed management image 4491C are displayed in the output area 4490, but instead, only the vehicle speed management image 4491C can be displayed.

  As described above, the image signal generation unit 404 displays the vehicle speed management image 4491A of a specific delivery person and the vehicle speed management image 4491C obtained by averaging the frequencies of the speed ranges of all delivery persons on the display unit 44 at the same time. The person can compare the speed characteristics of the delivery person with the overall speed characteristics. As a result, it is possible to easily grasp whether or not the speed characteristics of a specific delivery person are peculiar as compared with the whole, and this can be used to create a delivery plan.

  The display data creation unit 30E transmits not only the vehicle speed frequency data but also data related to the success or failure of delivery within the scheduled delivery time determined by the status determination unit 30A to the store terminal 4. Therefore, the image signal generation unit 404 displays in the output area 4490 not only the vehicle speed management image 4491 but also an image (“arrival” indicating whether or not the delivery destination has been reached within the scheduled delivery time (delivery designated time) for each delivery member. It is also possible to display a “success / failure image”. FIG. 12D is a diagram illustrating an example thereof. FIG. 12D shows an image displayed in the output area 4490 when the same display conditions as those in FIG. 12A are input. Similarly, when the same display conditions as those in FIGS. 12B and 12C are input. An arrival success / failure image can be displayed.

  As illustrated in FIG. 12D, a reach success / failure image 4494 is displayed in the output area 4490 in association with the vehicle speed management image 4491. More specifically, an arrival success / failure image 4494 is displayed on the right side of the vehicle speed management image 4491 in each time zone. The arrival success / failure image 4494 is a pie chart showing the ratio of delivery completed by the scheduled delivery time (intra-hour delivery rate) among the schedule delivery times included in each time zone. The display location and display form of the arrival success / failure image 4494 are not limited to this, and may be displayed as a bar graph, for example.

  In this manner, the image signal generation unit 404 displays the arrival success / failure image 4494 together with the vehicle speed management image 4491 on the display unit 44, so that the administrator can infer the cause of the speed characteristics of the delivery person. For example, was it impossible for the delivery plan itself to cause the delivery person to increase the vehicle speed, or whether it was a time when traffic jams occurred, or the vehicle speed had to be increased, or in the first place? The manager can easily determine whether the delivery person himself / herself tends to travel at high speed. This can be used to create an efficient delivery plan.

  The image signal generation unit 404 takes into account the geofence information (the geofence 4416 in FIG. 11) set around the store and the delivery destination, and corresponds to the vehicle speed management image 4491 based on the vehicle speed information outside the region of the geofence 4416. An image signal to be generated can also be generated. Accordingly, the vehicle speed management image 4491 can be displayed on the display unit 44 by excluding the vehicle speed generated within a predetermined range from the departure point and the destination point of the delivery person such as the store or the delivery destination. Note that whether or not to enable this function may be selectable by a user operation or the like.

  FIG. 12E is a diagram showing a further modification of FIG. 12A. In FIG. 12E, a check box 4484a for selecting “Do not display low speed” and an input unit 4484b for inputting a low speed value are added to the speed range designation unit 4484. For example, a value lower than the minimum vehicle speed (30 km / h in FIG. 12E) set as the boundary value for displaying the vehicle speed in the speed range designation unit 4484 is input to the input unit 4484b by a user's numeric keypad operation. When the check box 4484a is checked, the image signal generation unit 404 generates an image signal by excluding vehicle speed data that is input to the input unit 4484b or less (10 km / h or less in FIG. 12E).

  Although not shown, the operation management map screen of the operation management screen G48 can be configured to display information equivalent to that shown on the operation management graph screen G48A on the map. The operation management CSV screen can also be configured to display information equivalent to that shown in the operation management graph screen G48A in the CSV file format. At least one of the driving management map screen and the driving management CSV screen may be configured to display information (for example, information related to the excess vehicle speed) different from that shown in the driving management graph screen G48A.

According to this embodiment, the following effects can be obtained.
(1) The operation management device 6 that manages the vehicle speed of the delivery vehicle associated with the delivery person (delivery person ID) obtains information related to the vehicle speed of the delivery vehicle in association with the time when the vehicle speed occurs. 302, an image signal generation unit 404 that generates an image signal based on information acquired by the information acquisition unit 302, and a display unit 44 that displays an image corresponding to the image signal generated by the image signal generation unit 404 ( 1, FIG. 4, FIG. 8). The image signal generation unit 404 displays a vehicle speed management image 4491 corresponding to the delivery person, more specifically, a vehicle speed management image 4491 indicating the frequency (%) of a predetermined speed range in each predetermined time unit, that is, every hour. An image signal is generated so as to be displayed on the display 44 (FIG. 12A).

  With this configuration, the manager of the store can easily grasp the speed characteristics of the delivery person, such as the vehicle speed tends to be high, and can create an efficient delivery plan. Further, since the images representing the frequency of the speed range in each time zone for each hour are displayed side by side as the vehicle speed management image 4491, the speed characteristics of the delivery person in each time zone can be easily grasped.

(2) The operation management device 6 further includes a deliveryman designation unit (operator designation unit) 4481 for designating a deliveryman by a user operation (FIG. 12A). The image signal generation unit 404 generates an image signal so that the vehicle speed management image 4491 corresponding to the delivery person designated by the delivery person designation unit 4481 is displayed on the display unit 44 (FIG. 12A). This facilitates the extraction of the speed characteristics of a specific delivery person.

(3) When a plurality of deliverymen are designated by the deliveryman designation unit 4481, the image signal generation unit 404 averages the vehicle speeds obtained by averaging the frequencies in a predetermined time unit (every hour) corresponding to these deliverymen. An image signal is generated so that the management image 4491C is displayed on the display unit 44 (FIG. 12C). As a result, the manager can easily grasp the speed characteristics of the entire delivery person, and can compare the speed characteristics of a specific delivery person and the entire delivery person.

(4) When a plurality of deliverymen are designated by the deliveryman designation unit 4481, the image signal generation unit 404 causes the display unit 44 to simultaneously display a plurality of vehicle speed management images 4491A and 4491B corresponding to each deliveryman. Then, an image signal is generated (FIG. 12B). As a result, the manager can easily compare the speed characteristics of specific delivery members, and can effectively create a delivery plan.

(5) The operation management device 6 further includes a status determination unit (arrival determination unit) 30A that determines whether or not the delivery person has reached the delivery destination (destination) at the scheduled delivery time (FIG. 4). The image signal generation unit 404 generates an image signal so that the arrival success / failure image 4494 indicating the determination result by the status determination unit 30A is displayed on the display unit 44 together with the vehicle speed management image 4491 (FIG. 12D). As a result, the manager can grasp the cause of the speed characteristic of the delivery person.

(6) The image signal generation unit 404 displays a vehicle speed management image 4491 indicating the frequency of the speed range in a predetermined time unit corresponding to the delivery within a predetermined range from the departure point (for example, store) and the destination point (for example, delivery destination) of the delivery person. An image signal can also be generated so as to be displayed on the display unit 44 except for (the geofence 4416 in FIG. 11A). In this case, when the vehicle speed management image 4491 is created, a case where the vehicle speed is low because it is before stopping is excluded, so that a vehicle speed management image 4491 more effective for vehicle speed management can be obtained.

(7) The image signal generation unit 404 generates an image signal so that the vehicle speed management image 4491 indicating the frequency in the predetermined speed unit corresponding to the delivery person is displayed on the display unit 44 for the predetermined speed range or more. (FIG. 12E). Thereby, the case where it becomes unavoidable that the vehicle speed becomes unavoidable due to traffic congestion or the like can be excluded, and a more useful vehicle speed management image 4491 can be obtained.

(8) The information acquisition unit 302 is a predetermined time (for example, detected by the sensor unit 13 provided in the delivery vehicle (the in-vehicle navigation device 1) or the sensor unit 23 provided in the portable wireless terminal 2 carried by the delivery person (for example, (3 seconds) Detection data relating to the vehicle speed of the delivery vehicle for each ΔT0 is acquired in association with the time (FIG. 5). The operation management device 6 further includes a data processing unit 303 that averages the detection data within a predetermined time ΔT1 (> ΔT0) acquired by the information acquisition unit 302 (FIG. 4). The image signal generation unit 404 generates an image signal using the data (vehicle speed V1 in FIG. 5) for each predetermined time ΔT1 averaged by the data processing unit 303. Thereby, the influence of the dispersion | variation in data by noise etc. can be excluded, and the reliability of vehicle speed data and vehicle speed frequency data using the same can be improved.

(9) The data processing unit 303 can also extract data corresponding to the minimum vehicle speed within the predetermined time ΔT1 from the detection data for each predetermined time ΔT1 acquired by the information acquisition unit 302 (FIG. 5). In this case, the image signal generation unit 404 generates an image signal using the data (vehicle speed V2 in FIG. 5) every predetermined time ΔT1 extracted by the data processing unit 303. Thereby, the influence of the dispersion | variation in the data touched to the high vehicle speed side can be excluded, and the reliability of vehicle speed data and vehicle speed frequency data using the same can be improved.

(10) The operation management method according to the embodiment of the present invention, that is, the operation management method for managing the vehicle speed of the delivery vehicle associated with the delivery person, is configured with the operation of the operation management device 6 described above as a procedure. Yes, a procedure for acquiring information relating to the vehicle speed of the delivery vehicle in association with the time when the vehicle speed occurred, a procedure for generating an image signal based on the acquired information, and an image corresponding to the generated image signal are displayed on the display unit 44. Display procedure. In the procedure for generating the image signal, the display unit 44 displays a vehicle speed management image 4491 corresponding to the delivery person, more specifically, a vehicle speed management image 4491 indicating the frequency of a predetermined time unit, that is, an hourly speed range. Generate a signal. Thereby, the manager of the store can easily grasp the speed characteristics of the delivery person and can create an efficient delivery plan.

(11) The operation management system 100 is provided in a store terminal 4 that accepts an order and a delivery vehicle that delivers an item to a delivery destination in response to a command from the store terminal 4 (or a delivery member that moves with the delivery vehicle) And a driving management server 3 that communicates with the store terminal 4 and the in-vehicle navigation device 1 (or portable wireless terminal 2), respectively (FIG. 1). . The in-vehicle navigation device 1 (or the portable wireless terminal 2) has a sensor unit 13 (or sensor unit 23) that detects a physical quantity correlated with the vehicle speed of the delivery vehicle, that is, the position or vehicle speed of the delivery vehicle (FIG. 2, FIG. 2). 3). The operation management server 3 includes an information acquisition unit 302 that acquires information related to the vehicle speed of the delivery vehicle detected by the sensor unit 13 (or the sensor unit 23) in association with the time when the vehicle speed occurs (FIG. 4). The store terminal 4 includes an image signal generation unit 404 that generates an image signal based on information acquired by the information acquisition unit 302, and a display unit 44 that displays an image corresponding to the image signal generated by the image signal generation unit 404. (FIG. 8). The image signal generation unit 404 generates an image signal so that a vehicle speed management image 4491 indicating the frequency of the speed range corresponding to the delivery person in a predetermined time unit is displayed on the display unit 44. Thus, in the operation management system 100 configured such that the in-vehicle navigation device 1 (or the portable wireless terminal 2) and the store terminal 4 can communicate with each other via the operation management server 3, the store manager can set the speed of the delivery person. The characteristics can be easily grasped.

(Modification)
The above embodiment can be modified into various forms. Hereinafter, some modified examples will be described. In the above embodiment (FIG. 4), the operation management server 3 is provided with the information acquisition unit 302 that acquires information related to the vehicle speed of the delivery vehicle in association with the time. However, the information on the store terminal 4 instead of the operation management server 3 is provided. The acquisition unit may acquire information related to the vehicle speed of the delivery vehicle in association with the time. That is, instead of the operation management server 6 and the store terminal 4 constituting the operation management device 6, for example, the operation management device 6 may be constituted only by the store terminal 4. In this case, a data processing unit for processing the detection data acquired by the information acquisition unit of the store terminal 4 is provided in the store terminal 4, and the store terminal 4 detects from the sensor units 13 and 23 (detection unit). Data may be processed. In the above embodiment, the speed of the delivery vehicle can be calculated from the position information and time information detected by the GPS sensor (sensor units 13 and 23). For this reason, the position information detected by the GPS sensor is included in the information regarding the vehicle speed of the delivery vehicle acquired by the information acquisition unit. In addition, as long as it has a correlation with the vehicle speed of the delivery vehicle, any physical quantity may be detected by the detection unit (sensor units 13 and 23), and the configuration of the detection unit is not limited to that described above.

  In the above embodiment (FIGS. 12A to 12D), the image signal generation unit 404 displays the vehicle speed management image 4491 corresponding to the delivery person on the display unit 44 in the form of a bar graph. As long as the frequency is displayed so as to be identifiable by the user, any display form may be used. The image signal generation unit 404 displays speed characteristics indicating the frequency of the speed range in each time zone every hour on the display unit 44, but other time units (for example, daily units, monthly units, etc.). ), A speed characteristic representing the frequency of the speed range may be displayed. In the above embodiment (FIG. 12A and the like), a plurality of speed characteristics corresponding to a plurality of time zones such as 8 o'clock to 9 o'clock and 9 o'clock to 10 o'clock are displayed side by side. Only the speed characteristic corresponding to can be displayed. That is, as long as the image signal is generated so that the vehicle speed management image indicating the frequency in the speed range corresponding to the delivery person is displayed on the display unit, the configuration of the image signal generation unit may be arbitrary.

  In the above embodiment, display data is transmitted from the operation management server 3 (display data creation unit 30E) to the store terminal 4, and an image signal is generated by the store terminal 4 using the display data. The management server 3 may generate an image signal, and the image data may be transmitted from the operation management server 3 to the store terminal 4. That is, at least a part of the processing as the image signal generation unit may be performed by the operation management server 3 instead of the store terminal 4. In other words, the image signal generation unit may be provided in at least one of the operation management server 3 and the store terminal 4.

  In the above embodiment, the status determination unit 30A of the operation management server 3 determines whether or not the delivery person has arrived at the delivery destination at the scheduled delivery time, but this determination is performed by the store terminal 4. The configuration of the delivery determination unit is not limited to that described above. The sensor unit (detection unit) that detects the position and / or vehicle speed of the delivery vehicle may be provided not only in the in-vehicle navigation device 1 and the portable wireless terminal 2 but also in other mobile communication terminals.

  In the above embodiment, the example in which the operation management device is applied to the operation management system of the home delivery business that delivers the ordered item at the location and time designated by the orderer has been described. The present invention can be similarly applied not only to the home delivery business but also to the operation management system of other transportation businesses.

  In the above embodiment, in the example of FIG. 12A, the speed range (boundary of the four speed ranges) is specified at an interval of 10 km / h. However, the extremely high speed that is included in the higher speed range is a measurement error. Since this is also predicted, it may not be displayed.

  The above description is merely an example, and the present invention is not limited to the above-described embodiments and modifications unless the features of the present invention are impaired. It is also possible to arbitrarily combine one or more of the above-described embodiments and modifications, and it is also possible to combine modifications.

DESCRIPTION OF SYMBOLS 1 In-vehicle navigation apparatus, 2 Portable radio | wireless terminal, 3 Operation management server, 4 Store terminal, 6 Operation management apparatus, 13, 23 Sensor part, 30A Status determination part, 44 Display part, 100 Operation management system, 302 Information acquisition part, 303 Data processing unit, 404 Image signal generation unit, 4481 Delivery person designation unit, 4491, 4491A to 4491C Vehicle speed management image, 4494 arrival success / failure image

Claims (11)

An operation management device for managing the vehicle speed of a vehicle associated with an operator,
An information acquisition unit for acquiring information related to the vehicle speed of the vehicle in association with the time at which the vehicle speed occurred;
An image signal generation unit that generates an image signal based on the information acquired by the information acquisition unit;
A display unit for displaying an image corresponding to the image signal generated by the image signal generation unit,
The said image signal production | generation part produces | generates an image signal so that the vehicle speed management image which shows the frequency of the speed range of the predetermined time unit corresponding to the said driver | operator may be displayed on the said display part, The driving | operation management apparatus characterized by the above-mentioned. In the operation management device according to claim 1,
It further includes an operator designation unit that designates an operator by a user operation,
The said image signal production | generation part produces | generates an image signal so that the vehicle speed management image corresponding to the driver | operator designated by the said operator designation | designated part may be displayed on the said display part, The driving | operation management apparatus characterized by the above-mentioned. In the operation management device according to claim 2,
When a plurality of drivers are specified by the operator specifying unit, the image signal generating unit displays a vehicle speed management image obtained by averaging the frequencies of the speed ranges corresponding to the operators in a predetermined time unit on the display unit. An operation management device that generates an image signal to be displayed. In the operation management device according to claim 2,
The image signal generation unit generates an image signal so that a plurality of vehicle speed management images corresponding to each driver are simultaneously displayed on the display unit when a plurality of drivers are specified by the operator specifying unit. An operation management device characterized by that. In the operation management device according to any one of claims 1 to 4,
An arrival determination unit for determining whether or not the driver has reached the destination at the scheduled delivery time;
The said image signal production | generation part produces | generates an image signal so that the arrival success / failure image which shows the determination result by the said arrival determination part may be displayed on the said display part with the said vehicle speed management image, The driving | operation management apparatus characterized by the above-mentioned. In the operation management device according to any one of claims 1 to 5,
The image signal generation unit displays a vehicle speed management image indicating a frequency of a speed range corresponding to the driver in a predetermined time unit on the display unit excluding a predetermined range from a departure point and a destination point of the driver. An operation management device characterized by generating an image signal. In the operation management device according to any one of claims 1 to 6,
The image signal generating unit generates an image signal so that a vehicle speed management image indicating a frequency in a predetermined time unit corresponding to the driver is displayed on the display unit for a predetermined speed range or more. Operation management device to do. In the operation management device according to any one of claims 1 to 7,
The information acquisition unit acquires detection data relating to the vehicle speed of the vehicle detected by a detection unit provided in the vehicle or provided in a portable wireless terminal carried by a driver in association with time,
A data processing unit that averages the detection data within a predetermined time acquired by the information acquisition unit;
The operation management device, wherein the image signal generation unit generates an image signal using the data for each predetermined time averaged by the data processing unit. In the operation management device according to any one of claims 1 to 7,
The information acquisition unit acquires detection data related to the vehicle speed of the vehicle detected by a detection unit provided in the vehicle or carried by a driver in association with time,
A data processing unit for extracting data corresponding to the minimum vehicle speed within the predetermined time from the detection data for every predetermined time acquired by the information acquisition unit;
The operation management device, wherein the image signal generation unit generates an image signal using the data for each predetermined time extracted by the data processing unit. An operation management method for managing a vehicle speed of a vehicle associated with an operator,
A procedure for acquiring information relating to the vehicle speed of the vehicle in association with the time at which the vehicle speed occurred;
A procedure for generating an image signal based on the acquired information;
A procedure for displaying an image corresponding to the generated image signal on the display unit,
In the procedure of generating the image signal, the image signal is generated so that a vehicle speed management image indicating a frequency in a predetermined time unit corresponding to the driver is displayed on the display unit. . A store terminal that accepts orders,
A mobile communication terminal provided in a vehicle that transports an article to a destination according to an order received at the terminal for the store, or carried by an operator who moves with the vehicle;
An operation management system comprising an operation management server that communicates with the store terminal and the mobile communication terminal, respectively,
A detection unit that is provided in the vehicle or the mobile communication terminal and detects a physical quantity having a correlation with a vehicle speed of the vehicle;
An information acquisition unit that is provided in the operation management server and acquires information relating to the vehicle speed of the vehicle including the physical quantity detected by the detection unit in association with the time when the vehicle speed occurs;
An image signal generation unit that is provided in the operation management server or the store terminal and generates an image signal based on the information acquired by the information acquisition unit;
A display unit that is provided in the store terminal and displays an image corresponding to the image signal generated by the image signal generation unit;
The said image signal production | generation part produces | generates an image signal so that the vehicle speed management image which shows the frequency of the speed range of the predetermined time unit corresponding to the said driver | operator may be displayed on the said display part, The driving | operation management system characterized by the above-mentioned.

Images