JP2018107761A - Operation management device, system, and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an operation management device for enabling an operator to appropriately determine target equipment, and suppressing an erroneous operation of the operator to the target equipment.SOLUTION: An operation procedure storage part 81 stores an operation procedure of operation target equipment. An equipment control part 82 controls a sound or light to be generated by the operation target equipment in accordance with the operation procedure. An operation terminal control part 83 transmits a detection instruction of the sound or light corresponding to the operation procedure to an operation terminal which detects the sound or light to be generated by the operation target equipment, and returns detection content. Also, the operation terminal control part 83 authenticates the detection content received from the operation terminal in response to the transmitted detection instruction, and transmits the operation procedure to be displayed by the operation terminal in accordance with an authentication result.SELECTED DRAWING: Figure 10

Description

  The present invention relates to an operation management apparatus, an operation management system, a work terminal, an operation management method, a work target device management method and a work method used for operation management of a target device.

  In recent years, communication has been used in various scenes, and the number of communication facilities installed has increased dramatically compared to the past. For this reason, when building a communication equipment environment, workers can connect devices while looking at the connection diagram, or change the connections between devices while looking at the maintenance procedure manual when performing maintenance management. It is increasing.

  At present, it is necessary for an operator to refer to a manual or the like to visually find a corresponding port of a corresponding device and to perform a work such as wiring a cable. However, when a procedure manual, which is a maintenance support means of a normal network device, is used, a problem that an operator performs a procedure in an incorrect place in an incorrect procedure is likely to occur in response to the maintenance work of the worker. In this case, the wrong work may cause an influence on other places.

  In order to reduce the above-described mistakes, Patent Document 1 proposes a work target device clarification device that can visually clarify work contents from a work target device based on an instruction from a user. The apparatus described in Patent Document 1 clearly indicates the corresponding work place by lighting the lamp of the work place of the corresponding network device according to the procedure of the work document.

  Patent Document 2 describes an image forming system in which a user having a portable terminal can easily find an image forming apparatus that performs printing from among a plurality of image forming apparatuses. In the system described in Patent Document 2, a server receives a print job and device designation from a portable terminal, transmits print data to the designated image forming device, and includes LEDs ( instruct to flash light emitting diode). At the same time, the server transmits blinking interval information that is blinking information to the portable terminal. When the user takes a picture of the portable terminal toward a peripheral device, the portable terminal detects the image forming apparatus in which the LED blinks at the same blinking interval as the blinking interval information acquired from the server.

JP2015-119383A Japanese Patent Laid-Open No. 2006-126574

  On the other hand, communication technology is steadily evolving and devices can communicate with various means in various places, and can be connected to devices that have not been able to communicate with other devices until now. It is becoming possible. As a trend of the times, a mechanism for acquiring information from such devices through communication and utilizing the information is called IoT (Internet of Things).

  For example, in a factory or the like, various machines are installed in the factory line. Information such as the operating rate, the frequency of parts passing through the line, and the operating status of the machine is acquired as information, and early detection that the passing frequency has deteriorated and abnormality detection of factory equipment are performed. Thus, efficiency improvement as a whole factory is a typical example of IoT. Therefore, maintenance management of the entire IoT system including communication is necessary in such a situation.

  In maintenance work, it is common for an operator to change the settings of each device while looking at the maintenance procedure manual. However, in many cases including the factory example, there are many manufacturers and varieties of devices for which information is acquired, and many devices are installed. For this reason, it is difficult to identify the work target device, and there is a problem that it takes a lot of time to specify the work target. Even if the type of work target device can be determined, if there are a plurality of work target devices themselves, a wrong operation may be performed on the wrong device due to misidentification of the device.

  The apparatus described in Patent Document 1 clearly indicates a work place by turning on or off an LED lamp provided in each port. However, since there are often multiple devices to be worked, there are many possible environments, such as when there are multiple devices in addition to the narrow target of specifying the work port of a network device. It is preferable that it can respond to.

  Further, the system described in Patent Document 2 specializes the target device as an image forming apparatus (multifunction machine). The system described in Patent Document 2 only blinks the lamp of the target device selected by the mobile terminal, and no consideration is given to a countermeasure after the target device is found. That is, in the maintenance management situation, it is preferable not only to make a mistake in equipment, but also to clarify the work procedure of the target device at the time of work and to suppress work mistakes.

  Therefore, the present invention enables an operator to appropriately determine a target device and an operation management device, an operation management system, a work terminal, an operation management method, and a work target that can suppress a work mistake on the target device by the worker. An object is to provide a device management method and a work method.

  An operation management apparatus according to the present invention includes a work procedure storage unit that stores a work procedure of a work target device, a device control unit that controls sound or light generated in the work target device according to the work procedure, and a work procedure according to the work procedure. A work terminal control unit that transmits a sound or light detection instruction to a work terminal that detects the sound or light generated by the work target device and sends back the detection content, and the work terminal control unit responds to the transmitted detection instruction. On the other hand, the detected content received from the work terminal is authenticated, and a work procedure to be displayed on the work terminal is transmitted according to the authentication result.

  An operation management system according to the present invention includes an operation management device and a work terminal, and the operation management device generates a work procedure storage unit that stores a work procedure of a work target device, and causes the work target device to generate a work procedure according to the work procedure. It includes a device control unit that controls sound or light and a work terminal control unit that transmits a sound or light detection instruction according to the work procedure to the work terminal. The work terminal detects the sound or light generated by the work target device. A detection instruction transmitted by the work terminal control unit of the operation management apparatus, and a display unit that displays a work procedure transmitted from the operation management apparatus. The detected content received from the work terminal is authenticated, and the work procedure is transmitted to the work terminal according to the authentication result.

  A work terminal according to the present invention receives a sound or light detection instruction corresponding to a work procedure from an operation management device that controls sound or light generated in the work target device according to the work procedure, and the work target device generates A detection unit that detects sound or light to be transmitted, a transmission unit that transmits detection content to the operation management device, and a display unit that displays a work procedure transmitted from the operation management device according to the transmitted detection content It is characterized by.

  The operation management method according to the present invention controls sound or light generated in a work target device according to a work procedure of the work target device, and causes the work target device to generate a sound or light detection instruction according to the work procedure. Sends to work terminal that detects sound or light and sends back detection contents, authenticates detection contents received from work terminal in response to sent detection instruction, and sends work procedure to display on work terminal according to authentication result It is characterized by doing.

  In the work target device management method according to the present invention, the operation management device controls sound or light generated in the work target device according to the work procedure of the work target device, and the operation management device responds to the work procedure on the work terminal. Sends a sound or light detection instruction, the work terminal detects the sound or light generated by the work target device, the work terminal sends the detection content to the operation management apparatus, and the operation management apparatus sends the detection instruction The detected content received from the work terminal is authenticated, the work procedure is transmitted to the work terminal according to the authentication result, and the work terminal displays the work procedure transmitted from the operation management apparatus. .

  The work method according to the present invention receives a sound or light detection instruction corresponding to a work procedure from an operation management apparatus that controls sound or light generated in the work target device according to the work procedure, and the work target device generates The sound or light to be detected is detected, the detected content is transmitted to the operation management apparatus, and the work procedure transmitted from the operation management apparatus is displayed according to the transmitted detected content.

  ADVANTAGE OF THE INVENTION According to this invention, while enabling a worker to discriminate | determine a target apparatus appropriately, the work mistake by the worker to the target apparatus can be suppressed.

It is a block diagram which shows the structural example of 1st Embodiment of the operation management system by this invention. It is a block diagram which shows the structural example of a procedure display terminal. It is a flowchart which shows the operation example of the operation management system of 1st Embodiment. It is a flowchart which shows the operation example of the operation management system of a 1st modification. It is a flowchart which shows the operation example of the operation management system of the 2nd modification. It is a flowchart which shows the operation example of the operation management system of the 3rd modification. It is a flowchart which shows the operation example of the operation management system of the 4th modification. It is a block diagram which shows the structural example of 2nd Embodiment of the operation management system by this invention. It is a flowchart which shows the operation example of the operation management system of 2nd Embodiment. It is a block diagram which shows the outline | summary of the operation management apparatus by this invention. It is a block diagram which shows the outline | summary of the operation management system by this invention. It is a block diagram which shows the outline | summary of the work terminal by this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

Embodiment 1. FIG.
FIG. 1 is a block diagram showing a configuration example of a first embodiment of an operation management system according to the present invention. The operation management system of the present embodiment includes a management device 1 and a procedure display terminal C. Note that the management apparatus 1 can be said to be an operation management apparatus because it manages operation management.

  The management apparatus 1 includes a network interface 2, a work target device information / procedure database 3 (hereinafter referred to as DB3), a work target device information / procedure reception unit 4 (hereinafter referred to as a procedure reception unit 4), A work target device receiving unit 5, a procedure display terminal receiving unit 6, a procedure display terminal transmitting unit 7, and a system cooperation unit 8 are included.

  The management apparatus 1 is connected to the Internet 99 and acquires a large number of information that is disclosed to the outside. In the present embodiment, the management apparatus 1 acquires, for example, weather information from the Internet 99.

  Further, the management apparatus 1 is connected to a work target device information / procedure input terminal A (hereinafter referred to as a procedure input terminal A), a work target device B, and a procedure display terminal C through a communication line. Although only one work target device B is illustrated in FIG. 1, the number of work target devices is not limited to one and may be two or more.

  The procedure input terminal A receives information on the work target device and an input of a work procedure performed on the work target device, and transmits it to the procedure receiving unit 4. In the following description, information related to a work target device (work target device information) and work procedures performed on the work target device are collectively referred to as a work procedure.

  The work target device B includes at least one of a light emitting unit (not shown) such as a lamp that generates light in the device main body and a speaker (not shown) that generates sound. These lamps and speakers operate based on control information transmitted from the management device 1 (more specifically, the system cooperation unit 8). The work target device B may include other sensors besides the light emitting unit and the speaker.

  The network interface 2 is an interface for the management apparatus 1 to communicate with the work target device B, the procedure display terminal C, the procedure input terminal A, and the Internet 99.

  The DB 3 stores a list of all maintenance work target devices connected to the operation management system. Specifically, the DB 3 stores information related to maintenance work target devices, information on handling procedures, information on whether maintenance is necessary, and the like. Further, in the present embodiment, the work procedure of the work target device described above (that is, information related to the work target device and the work procedure performed on the work target device) is stored.

  The procedure receiving unit 4 receives the work procedure input from the procedure input terminal A via the network interface 2, converts the received information into a format that can be stored in the DB 3, and stores it in the DB 3. The storable format is, for example, a format in which the work procedure is converted according to the attributes of each table when the DB 3 stores information in the relational database format.

  The work target device receiving unit 5 receives information transmitted from the work target device B via the network interface 2. Specifically, when receiving the work request notification transmitted from the work target device B, the work target device receiving unit 5 converts the notification into a format that can be stored in the DB 3 and stores the notification in the DB 3. In addition, the work target device receiving unit 5 receives various notifications transmitted from the work target device B, and performs processing according to the notifications.

  The procedure display terminal receiving unit 6 receives information transmitted from the procedure display terminal C via the network interface 2. Specifically, the procedure display terminal receiving unit 6 receives the work acceptance notification information, the work start notification information transmitted from the procedure display terminal C, the video and image acquired by the procedure display terminal C, audio information, and other notifications. Receive and process according to the notification.

  Further, the procedure display terminal receiving unit 6 receives a detection content transmitted from the procedure display terminal C in response to a detection instruction transmitted to the procedure display terminal C by the system cooperation unit 8 to be described later. 8 is notified.

  The procedure display terminal transmission unit 7 transmits information related to procedures necessary for maintenance to the operator procedure display terminal C via the network interface 2. Specifically, the procedure display terminal transmitting unit 7 refers to the DB 3 and identifies the work for which maintenance support is required. Then, the procedure display terminal transmission unit 7 transmits a work procedure necessary for maintenance to the procedure display terminal C of the worker corresponding to the identified work.

  The procedure display terminal C as the transmission destination may be manually specified by an administrator, and the correspondence between the work target device B and the procedure display terminal C may be stored in the DB 3 in advance. Further, as described later, the management apparatus 1 may specify an appropriate procedure display terminal C.

  Whether or not the work procedure is transmitted is determined according to the authentication result of the system cooperation unit 8 described later. Specifically, when the procedure display terminal transmission unit 7 receives notification from the system cooperation unit 8 that the authentication has been properly performed, the procedure display terminal transmission unit 7 transmits the work procedure to be performed on the work target device B to the procedure display terminal C. May be. If there is no notification that the authentication has been properly performed, the procedure display terminal transmitting unit 7 may transmit a message indicating that the authentication has failed to the procedure display terminal C.

  The system cooperation unit 8 controls sound or light generated in the work target device B according to the work procedure. Specifically, the system cooperation unit 8 causes the lamp of the target work target device B to emit light or generate sound from the speaker according to the work progress of the procedure display terminal C displaying the work procedure stored in the DB 3. , Etc. operation instructions are transmitted. In that case, the system cooperation part 8 produces | generates the light emission pattern which light-emits a lamp | ramp, and the sound generation pattern sounded from a speaker.

  The light emission pattern and the sound generation pattern may be determined in advance according to the work procedure, or may be determined according to the work situation for the other differential work target device B.

  Moreover, the system cooperation part 8 authenticates the detection content received from the procedure display terminal C with respect to the transmitted detection instruction. Specifically, the system cooperation unit 8 determines whether or not the sound or light generated in the work target device B matches the detected content of the status of the work target device B received from the procedure display terminal C. . If they match, the system cooperation unit 8 determines that the worker has recognized the appropriate work target device B, and notifies the procedure display terminal transmission unit 7 that it has been properly authenticated.

  The procedure receiving unit 4, the work target device receiving unit 5, the procedure display terminal receiving unit 6, the procedure display terminal transmitting unit 7, and the system linkage unit 8 are executed by a CPU of a computer that operates according to a program (operation management program). Realized. For example, the program is stored in a storage unit (not shown) of the management apparatus 1, and the CPU reads the program, and according to the program, the procedure receiving unit 4, the work target device receiving unit 5, the procedure display terminal receiving unit 6, The procedure display terminal transmission unit 7 and the system cooperation unit 8 may operate.

  Further, the procedure receiving unit 4, the work target device receiving unit 5, the procedure display terminal receiving unit 6, the procedure display terminal transmitting unit 7, and the system linkage unit 8 are each realized by dedicated hardware. Also good. The DB 3 is realized by, for example, a magnetic disk.

  FIG. 2 is a block diagram illustrating a configuration example of the procedure display terminal C. The procedure display terminal C includes a detection unit 11, a transmission unit 12, and a display unit 13. The procedure display terminal C is, for example, a personal computer, a smartphone, a tablet, or the like. Since the procedure display terminal C is a terminal carried by the worker, it can also be called a work terminal.

  The display unit 13 displays information received from the management device 1 (more specifically, the procedure display terminal transmission unit 7).

  The detection unit 11 detects sound or light generated by the work target device B. Specifically, the operator carrying the procedure display terminal C recognizes a detection instruction for instructing detection of sound or light designated from the management apparatus 1 via the display unit 13. Thereafter, when the worker recognizes the work target device B that generates the designated sound or light, a detection operation of the sound or light generated by the work target device B is performed, and the detection unit 11 performs the sound or light detection. Is detected.

  The detection unit 11 is realized by a CPU or the like that executes a sensor and a program for operating the sensor.

  The transmission unit 12 transmits information including the response status to the management device 1 (more specifically, the procedure display terminal reception unit 6) in accordance with a user operation. Specifically, the transmission unit 12 transmits the content detected by the detection unit 11 to the management device 1.

  The detection unit 11, the transmission unit 12, and the display unit 13 are realized by a CPU of a computer that operates according to a program (a work terminal program). For example, the program is stored in a storage unit (not shown) of the procedure display terminal C, and the CPU reads the program and operates as the detection unit 11, the transmission unit 12, and the display unit 13 according to the program. Good.

  Next, the operation of the operation management system of this embodiment will be described. FIG. 3 is a flowchart showing an operation example of the operation management system of the present embodiment. In this operation example, a case will be described in which a worker having the procedure display terminal C performs work on the work target device B with a lamp in order to perform device maintenance.

  The information input person inputs the work target device information and the corresponding procedure information from the procedure input terminal A before the work is performed. The procedure input terminal A transmits the input information to the procedure receiving unit 4 (step S1).

  When receiving the above information, the procedure receiving unit 4 converts the information into a format stored in the DB 3 and transmits it to the DB 3 (step S2).

  The DB 3 receives the transmitted information and stores it in its own database (step S3). Thus, the work target device information and the corresponding procedure information are stored in DB3.

  After storing information in the DB 3 is completed, a maintenance request notification is transmitted to the system cooperation unit 8. This process is performed either when the work target device B transmits to the work target device receiving unit 5 or when the procedure input terminal A transmits to the procedure receiving unit 4. In addition to the maintenance request notification being transmitted to the system cooperation unit 8, the maintenance request notification is also transmitted to the DB 3 and stored (step S4).

  The system cooperation unit 8 transmits a work response request for the corresponding work target device B to the worker (specifically, the procedure display terminal C) via the procedure display terminal transmission unit 7 (step S5).

  When the worker who has received the maintenance request performs a work start operation on the procedure display terminal C, the procedure display terminal C transmits a task start notification to the procedure display terminal receiving unit 6, and the procedure display terminal receiving unit 6 The start notification is received (step S6).

  The procedure display terminal receiving unit 6 transmits a work start notification to the system cooperation unit 8. The system linkage unit 8 acquires the corresponding work procedure information from the information stored in the DB 3 (step S7).

  The system cooperation unit 8 generates a light emission pattern of the lamp, and sends a light emission instruction to the work target device B that appears first in the procedure information (work target device B that needs to be supported first in the corresponding procedure). Send via interface 2. Moreover, the system cooperation part 8 preserve | saves the light emission pattern in DB3 (step S8).

  When the lamp-equipped work object B receives a lamp emission instruction from the system cooperation unit 8 via the network interface 2, it causes the lamp at the corresponding part to emit light according to the instruction. Specifically, the system cooperation unit 8 causes the lamp of the work target device B to emit light with a unique color and an interval (step S9).

  The operator uses the procedure display terminal C to acquire the light emission pattern using the camera (specifically, the detection unit 11) of the procedure display terminal C in front of the work target device B whose lamp is emitting light. The transmission unit 12 transmits the acquired light emission pattern to the procedure display terminal reception unit 6 (step S10).

  The procedure display terminal receiving unit 6 transmits the received light emission pattern to the system cooperation unit 8. The system cooperation unit 8 compares the received light emission pattern with the light emission pattern stored in the DB 3 and authenticates the light emission pattern (step S11).

  If the authentication result is OK (that is, if the pattern matches), the system cooperation unit 8 transmits information indicating that the authentication is permitted to the procedure display terminal transmission unit 7. The procedure display terminal transmitter 7 transmits the corresponding procedure information to the procedure display terminal C. Since the operator's procedure display terminal C can display or download the corresponding procedure information, the worker can start the operation (step S12).

  As described above, in this embodiment, the system cooperation unit 8 of the management apparatus 1 controls the sound or light generated in the work target device according to the work procedure of the work target device B, and the work terminal responds to the work procedure. Send sound or light detection instructions. The detection unit 11 of the procedure display terminal C detects sound or light generated by the work target device B, and the transmission unit 12 transmits the detected content to the management apparatus 1. The system cooperation unit 8 of the management apparatus 1 authenticates the detection content received from the procedure display terminal C in response to the transmitted detection instruction, and the procedure display terminal transmission unit 7 displays the work procedure according to the authentication result. When transmitted to C, the display unit 13 of the procedure display terminal C displays the work procedure transmitted from the management device 1. Therefore, the worker can appropriately discriminate the work target device, and the operator can make a mistake in the work on the work target device.

  For example, in the case of an IoT system, a wide variety of environments including outdoor, indoor, etc. are assumed as the installation environment of the target device, and it is necessary to work across locations or under various conditions. It may be difficult to clearly recognize the target device.

  By using the operation management system of the present embodiment, it is possible to solve the problem that it takes time to discriminate the work target device due to the existence of a large number of target devices, and the problem of performing wrong work on the wrong device.

<Modification 1>
Next, a first modification of the first embodiment will be described. In a situation where the devices are crowded, the same lamp may be lit, and it may not be possible to determine which terminal is the target device even if the lamp (LED lamp, etc.) of the work target device B is lit. . In this modification, a method for distinguishing patterns under such environmental conditions will be described.

  The system cooperation unit 8 of the present modification receives a request for changing the sound or light generated by the work target device B from the procedure display terminal C, and changes the sound or light mode. For example, the system cooperation unit 8 may refer to the DB 3 and change the mode to a light emission pattern that is not currently used.

  FIG. 4 is a flowchart illustrating an operation example of the operation management system according to the first modification. The process until the work target device B emits the lamp according to the instruction of the management apparatus 1 is the same as the process from step S1 to step S9 illustrated in FIG.

  In order to facilitate the determination when there is a device having the same light emission pattern, the procedure display terminal receiving unit 6 receives the light emission pattern change notification or the sound generation change notification transmitted from the procedure display terminal C (step) S21). That is, the transmission unit 12 of the procedure display terminal C transmits a light emission pattern change notification or a sound generation change notification to the management device 1 in accordance with the operation of the worker.

  Receiving the notification, the procedure display terminal receiving unit 6 sends the notification to the system cooperation unit 8 (step S22).

  The system cooperation unit 8 acquires a light emission pattern or a sound generation pattern used in the current work target device B stored in the DB 3, determines a light emission pattern or a sound generation pattern different from the light emission pattern or the sound generation pattern, and determines the determined pattern as the DB 3 Save to. The system cooperation unit 8 transmits an operation instruction such as a light emission instruction to the corresponding work target device B in accordance with the notification pattern (step S23).

  The work target device B starts an operation such as blinking or sounding the lamp or speaker of the work target device B according to the operation instruction transmitted from the system cooperation unit 8. Specifically, the lamp of the work target device B starts to emit light with a unique color and interval (step S24).

  The worker acquires a light emission pattern or a sound generation pattern using the camera or microphone (specifically, the detection unit 11) of the procedure display terminal C in front of the work target device B. The transmitter 12 transmits the acquired pattern to the procedure display terminal receiver 6 (step S25).

  The procedure display terminal receiving unit 6 transmits the received pattern to the system cooperation unit 8. The system cooperation unit 8 compares the received pattern with the pattern stored in the DB 3 and authenticates the pattern (step S26). Thereafter, the process of step S12 illustrated in FIG. 3 is performed.

  As described above, in this modification, the system cooperation unit 8 receives a request for changing the sound or light generated by the work target device B from the procedure display terminal C, and changes the sound or light mode. Therefore, in addition to the effects of the first embodiment, the operator can appropriately determine the target device even in a situation where the devices are crowded.

<Modification 2>
Next, a second modification of the first embodiment will be described. When the light emission pattern of the lamp (LED lamp or the like) of the work target device B is detected by the detection unit 11 of the procedure display terminal C, there may be a case where it cannot be detected properly depending on the performance of the terminal. For example, there is a case where the work target device B is installed far away and the light quantity and sound generation of the lamp cannot be acquired sufficiently. In this modification, a method for distinguishing patterns under such environmental conditions will be described.

  The system cooperation unit 8 according to the present modification receives a sound or light enhancement request generated by the work target device B from the procedure display terminal C, and changes the sound or light to be emphasized.

  FIG. 5 is a flowchart illustrating an operation example of the operation management system according to the second modification. Note that the processing until the worker acquires the light emission pattern using the procedure display terminal C is the same as the processing from step S1 to step S10 illustrated in FIG.

  When the authentication cannot be performed by the camera (or speaker), the procedure display terminal C transmits a pattern emphasis change instruction used for authentication to the procedure display terminal receiving unit 6. The procedure display terminal receiving unit 6 receives the pattern emphasis instruction notification transmitted from the procedure display terminal C (step S31). That is, the transmission unit 12 of the procedure display terminal C transmits a pattern emphasis instruction notification to the management device 1 in accordance with the operation of the worker.

  Receiving the notification, the procedure display terminal receiving unit 6 sends the notification to the system linkage unit 8 (step S32).

  Upon receiving the notification, the system cooperation unit 8 selects a pattern in which the currently used light emission pattern is emphasized (specifically, a pattern with an increased light emission amount), and registers the pattern in the DB 3. And the system cooperation part 8 transmits the change instruction | indication to the light emission to the work object apparatus B (step S33).

  The work target device B starts an operation of blinking the lamp of the work target device B with a stronger light amount in accordance with the change instruction transmitted from the system cooperation unit 8. Specifically, the lamp of the work target device B starts to emit light in a unique and emphasized manner (step S34). Thereafter, the processing after step S10 illustrated in FIG. 3 is performed.

  In the example illustrated in FIG. 5, the operation of blinking with a strong light amount has been described, but the same applies to the case where the work target device B generates sound. In this case, the system linkage unit 8 selects a pattern that emphasizes the currently used pronunciation pattern, and registers the pattern in the DB 3. Then, the system cooperation unit 8 transmits an instruction to change the pronunciation to the work target device B. The work target device B starts an operation of increasing the volume of the speaker of the work target device B in accordance with the change instruction transmitted from the system cooperation unit 8.

  As described above, in the present modification, the system cooperation unit 8 receives a sound or light enhancement request generated by the work target device B from the procedure display terminal C, and changes the sound or light so that the sound or light is enhanced. . Therefore, in addition to the effects of the first embodiment, it is possible to more appropriately authenticate the work target device.

<Modification 3>
Next, a third modification of the first embodiment will be described. As described above, in the case of the IoT system, a wide variety of environments including the outdoors and indoors are assumed as the installation environment of the target device. Therefore, depending on the external environment, it may be assumed that the procedure display terminal C cannot be appropriately detected based on the content of the standard or selected pattern. Therefore, in this modification, before receiving a change request from the procedure display terminal C, a method for easily distinguishing patterns under such environmental conditions will be described.

  DB3 of this modification memorize | stores the information regarding the environment where the work object apparatus B was installed, and the aspect of the sound or light which a work object apparatus produces according to the condition of the environment. The system cooperation unit 8 acquires the status of the environment of the work target device B and changes the mode of sound or light generated in the work target device B. For example, the system cooperation unit 8 may acquire the environment status of the work target device B from the Internet 99, or may acquire the environment status using a sensor or the like disposed around the work target device B.

  FIG. 6 is a flowchart illustrating an operation example of the operation management system according to the third modification. Note that the processing from receiving the start notification from the procedure display terminal C until the system linkage unit 8 acquires the corresponding work procedure information from the information stored in the DB 3 is illustrated in step S1 illustrated in FIG. To step S7.

  The system cooperation unit 8 acquires the situation around the work target device B from the Internet 99 based on the position information of the work target device B stored in the DB 3, and selects a light emission pattern or a sound generation pattern suitable for the situation. (Step S41). For example, a light emission pattern or a sound generation pattern according to the situation may be determined in advance, such as notification by sound in the case of fog and notification by flashing red in the case of snow. Thereafter, the processing after step S8 illustrated in FIG. 3 is performed.

  As described above, in the present modification, the system cooperation unit 8 acquires the status of the environment of the work target device B and changes the mode of sound or light generated in the work target device B. Therefore, in addition to the effects of the first embodiment, it is possible to more appropriately authenticate the work target device.

<Modification 4>
Next, a fourth modification of the first embodiment will be described. When there are a plurality of work target devices, the work of another target device may start during the work of a certain target device. In this case, it can be assumed that a similar lamp is lit on each target device, and it is difficult to determine which device should be operated. In this modification, a method of detecting work between a plurality of procedure display terminals and making it easy to distinguish the light emission pattern or the sound generation pattern will be described.

  When the work procedures of a plurality of work target devices overlap, the system cooperation unit 8 of the present modification generates sound or light generated in each work target device in a distinguishable manner.

  FIG. 7 is a flowchart illustrating an operation example of the operation management system according to the fourth modified example. First, processing from step S1 to step S12 shown in FIG. 3 is performed. Thereafter, when a part of the procedure of the first work target device B displayed on the procedure display terminal C is completed, the procedure display terminal C sends a notification of completion of the procedure according to the operation of the operator. It transmits to the receiver 6 (step S51).

  The procedure display terminal receiving unit 6 sends a completion notification to the system linkage unit 8. The system cooperation unit 8 acquires a light emission pattern or a sound generation pattern from the DB 3 based on the work procedure information of the first work target device B. Next, the system cooperation unit 8 selects a light emission pattern or a sound generation pattern that can be easily distinguished from the pattern of the second work target device B that is the work target, and the content of the pattern is the pattern of the second work target device in the DB 3. Save as. Then, the system cooperation unit 8 transmits an instruction to the second work target device B (step S52).

  The second work target device B differs from the first work target device in terms of the lamps and speakers of the second work target device B in accordance with the operation instruction transmitted from the system cooperation unit 8 (in an easily distinguishable manner). Start blinking or sounding. That is, the lamp or speaker of the second work target device B starts to operate with light or sound that can be easily distinguished from the first work target device (step S53). Thereafter, the same processing as that after step S10 illustrated in FIG. 3 is performed.

  As described above, in the present modification, when the work procedures of a plurality of work target devices overlap, the system cooperation unit 8 generates sound or light generated in each work target device in a distinguishable manner. Therefore, in addition to the effects of the first embodiment, it is possible to further suppress work mistakes on the target device by the worker.

Embodiment 2. FIG.
Next, a second embodiment of the operation management system according to the present invention will be described. In the first embodiment, a worker who performs work on the work target device B is determined in advance, and the work procedure is transmitted to the procedure display terminal C carried by the worker. In IoT, there are cases where the target of the device is various, and cases where the arrangement location is wide. Therefore, in the present embodiment, a method for notifying an appropriate worker who performs work on the work target device B will be described.

  FIG. 8 is a block diagram showing a configuration example of the second embodiment of the operation management system according to the present invention. In addition, about the structure similar to 1st Embodiment, the code | symbol same as FIG. 1 is attached | subjected and description is abbreviate | omitted. The management apparatus 1 of this embodiment includes a network interface 2, a DB 3, a procedure receiving unit 4, a work target device receiving unit 5, a procedure display terminal receiving unit 6, a procedure display terminal transmitting unit 7, and a system cooperation unit. 8, an optimal procedure display terminal calculation unit 9, and a procedure display terminal database 10 (hereinafter referred to as procedure display terminal DB 10).

  That is, the operation management system of this embodiment further includes an optimum procedure display terminal calculation unit 9 and a procedure display terminal DB 10 as compared with the operation management system of the first embodiment.

  The procedure display terminal DB 10 stores position information of the procedure display terminal C, the number of times corresponding to the work target device B in the past (the number of procedures performed so far), and the like.

  The optimum procedure display terminal calculation unit 9 determines one or more procedure display terminals C that transmit a detection instruction from among the plurality of procedure display terminals C. Specifically, the optimum procedure display terminal calculation unit 9 is based on information stored in the DB 3 and the procedure display terminal DB 10 and is a relatively optimum procedure display terminal C for the work target device B that requires work. Determine one or more.

  For example, the optimum procedure display terminal calculation unit 9 may increase the priority as the distance between the work target device B and the procedure display terminal C is shorter. Moreover, the optimal procedure display terminal calculation part 9 may make a priority high, so that the frequency | count that the operator who carries the procedure display terminal C with respect to the work object apparatus B respond | corresponds in the past, for example.

  The procedure receiving unit 4, the work target device receiving unit 5, the procedure display terminal receiving unit 6, the procedure display terminal transmitting unit 7, the system linkage unit 8, and the optimum procedure display terminal calculating unit 9 are programs (operation management). This is realized by a CPU of a computer that operates according to a program. The procedure display terminal DB10 is realized by a magnetic disk or the like, for example.

  Next, the operation of the operation management system of this embodiment will be described. FIG. 9 is a flowchart illustrating an operation example of the operation management system according to the second embodiment. The processing until the work target device information and the corresponding procedure information are stored in the DB 3 is the same as the processing from step S1 to step S3 illustrated in FIG.

  The procedure display terminal C transmits the procedure execution information so far corresponding to the position information of the terminal itself to the procedure display terminal receiving unit 6 (step S61).

  Upon receiving the procedure execution information, the procedure display terminal receiving unit 6 converts the procedure execution information into a form that can be stored in the procedure display terminal DB 10 and transmits it to the procedure display terminal DB 10 (step S62).

  The procedure display terminal DB 10 that has received the procedure execution information stores the received information in its own database (step S63).

  After storing information in the DB 3 is completed, a maintenance request notification is transmitted to the system cooperation unit 8. This process is performed either when the work target device B transmits to the work target device receiving unit 5 or when the procedure input terminal A transmits to the procedure receiving unit 4 (step S64).

  In addition, a maintenance request notification is also transmitted to the optimum procedure display terminal calculation unit 9. The optimum procedure display terminal calculation unit 9 acquires information on the procedure display terminal C from the procedure display terminal DB 10. The optimum procedure display terminal calculation unit 9 identifies the procedure display terminal C that is closer to the work target device B and has been executed more frequently (step S65).

  The procedure display terminal transmitting unit 7 transmits a work request notification to several procedure display terminals C having a high priority based on the calculation result (step S66).

  When the procedure display terminal C receives the notification, one of the workers notifies the procedure display terminal receiving unit 6 of the work acceptance. In response to this notification, the worker who has first notified the work acceptance performs the following actions (step S67). That is, the procedure display terminal C that has first notified the work acceptance performs the processing from step S6 illustrated in FIG.

  As described above, in the present embodiment, the optimum procedure display terminal calculation unit 9 detects based on at least one of the distance between the work target device and the work terminal and the number of times corresponding to the work target device in the past. Determine one or more work terminals to send instructions. Therefore, in addition to the effect of the first embodiment, it is possible to notify an appropriate worker for the work target device B.

  Next, the outline of the present invention will be described. FIG. 10 is a block diagram showing an outline of an operation management apparatus according to the present invention. The operation management device 80 (for example, the management device 1) according to the present invention includes a work procedure storage unit 81 (for example, DB3) that stores the work procedure of the work target device (for example, the work target device B) and the work procedure. The device control unit 82 (for example, the system linkage unit 8) that controls the sound or light generated in the work target device, and the sound or light detection instruction according to the work procedure, detects the sound or light generated by the work target device. And a work terminal control unit 83 (for example, a procedure display terminal transmitting unit 7) that transmits the detected content to a work terminal (for example, the procedure display terminal C).

  The work terminal control unit 83 authenticates the detection content received from the work terminal in response to the transmitted detection instruction, and transmits a work procedure to be displayed on the work terminal according to the authentication result.

  With such a configuration, it is possible for the worker to appropriately determine the target device, and it is possible to suppress work mistakes on the target device by the worker.

  In addition, the device control unit 82 may receive a request for changing the sound or light generated in the work target device from the work terminal, and change the sound or light mode.

  In addition, the device control unit 82 may receive a sound or light enhancement request to be generated in the work target device from the work terminal and generate the sound or light so as to be emphasized.

  In addition, the work procedure storage unit 81 may store information related to the environment in which the work target device is installed, and sound or light generated by the work target device according to the environment status. And the apparatus control part 82 may acquire the condition of the environment of work object apparatus, and may change the aspect of the sound or light which a work object apparatus generates.

  In addition, when the work procedures of a plurality of work target devices overlap, the device control unit 82 may generate sound or light generated in each work target device in a distinguishable manner.

  In addition, the operation management apparatus 80 includes a work terminal determination unit (for example, an optimal procedure display terminal calculation unit 9) that determines one or more work terminals that transmit a detection instruction from a plurality of work terminals. Also good. The work terminal determination unit may determine the work terminal that transmits the detection instruction based on at least one of the distance between the work target device and the work terminal and the number of times corresponding to the work target device in the past. Good.

  FIG. 11 is a block diagram showing an outline of an operation management system according to the present invention. The operation management system 100 according to the present invention includes an operation management apparatus 80 (for example, the management apparatus 1) and a work terminal 90 (for example, a procedure display terminal C).

  The operation management apparatus 80 includes a work procedure storage unit 81 (for example, DB3), a device control unit 82 (for example, system linkage unit 8), and a work terminal control unit 83 (for example, procedure display terminal transmission unit 7). . The contents of the configuration included in the operation management apparatus 80 are the same as the contents shown in FIG.

  The work terminal 90 includes a detection unit 91 (for example, the detection unit 11) that detects sound or light generated by the work target device, and a transmission unit 92 (for example, the transmission unit 92) that transmits detection contents to the operation management apparatus 80. The display unit 93 (for example, the display unit 13) that displays the work procedure transmitted from the operation management apparatus 80 is included.

  Even with such a configuration, it is possible for the worker to appropriately determine the target device, and it is possible to suppress work mistakes on the target device by the worker.

  FIG. 12 is a block diagram showing an outline of a work terminal according to the present invention. The work terminal 90 according to the present invention includes a detection unit 91 (for example, the detection unit 11), a transmission unit 92 (for example, the transmission unit 92), and a display unit 93 (for example, the display unit 13). The contents of the configuration included in the work terminal 90 are the same as the contents shown in FIG.

  A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.

(Supplementary Note 1) A work procedure storage unit that stores a work procedure of a work target device, a device control unit that controls sound or light generated in the work target device according to the work procedure, and a sound or sound according to the work procedure A work terminal control unit that transmits a detection instruction of light to a work terminal that detects sound or light generated by the work target device and sends back detection contents, and the work terminal control unit responds to the transmitted detection instruction. An operation management apparatus characterized by authenticating the detected content received from the work terminal and transmitting a work procedure to be displayed on the work terminal according to an authentication result.

(Supplementary note 2) The operation management apparatus according to supplementary note 1, wherein the device control unit receives a request to change the sound or light generated in the work target device from the work terminal and changes the aspect of the sound or light.

(Supplementary note 3) The operation control apparatus according to supplementary note 1 or supplementary note 2, wherein the device control unit receives a sound or light enhancement request to be generated in the work target device from the work terminal and generates the sound or light to be emphasized. .

(Supplementary Note 4) The work procedure storage unit stores information related to the environment in which the work target device is installed, and the sound or light generated in the work target device according to the state of the environment. The operation management apparatus according to any one of supplementary note 1 to supplementary note 3, which acquires a state of an environment of the work target device and changes a sound or light generated in the work target device.

(Supplementary Note 5) When the work procedure of a plurality of work target devices overlaps, the device control unit generates any sound or light generated in each work target device in a distinguishable manner. The operation management apparatus according to one.

(Supplementary Note 6) A work terminal determining unit that determines one or more work terminals that transmit a detection instruction from among a plurality of work terminals is provided, and the work terminal determining unit includes a distance between the work target device and the work terminal. The operation management device according to any one of supplementary notes 1 to 5, wherein a work terminal that transmits a detection instruction is determined based on at least one of the number of times corresponding to the work target device in the past.

(Supplementary note 7) An operation management device and a work terminal are provided, and the operation management device stores a work procedure storage unit that stores a work procedure of the work target device, and a sound generated by the work target device according to the work procedure or A device control unit that controls light, and a work terminal control unit that transmits a sound or light detection instruction according to the work procedure to the work terminal, wherein the work terminal generates sound or light generated by the work target device A detection unit that detects the detected content, a transmission unit that transmits the detected content to the operation management device, and a display unit that displays a work procedure transmitted from the operation management device. The work terminal control unit of the operation management device includes: An operation management system that authenticates the detected content received from the work terminal in response to the transmitted detection instruction and transmits a work procedure to the work terminal according to the authentication result.

(Supplementary note 8) The transmission unit of the work terminal transmits a sound or light change request generated in the work target device to the operation management device, and the device control unit of the operation management device operates according to the received change request. The operation management system according to appendix 7, wherein the mode of sound or light generated in the device is changed.

(Supplementary note 9) A sound or light detection instruction corresponding to the work procedure is received from an operation management apparatus that controls the sound or light generated in the work target device according to the work procedure, and the sound generated by the work target device Alternatively, a detection unit that detects light, a transmission unit that transmits detection content to the operation management device, and a display unit that displays a work procedure transmitted from the operation management device according to the transmitted detection content. A work terminal characterized by that.

(Additional remark 10) A transmission part transmits the change request | requirement of the sound or light generated in a work target apparatus to an operation management apparatus, The work terminal of Additional remark 9 as described in the aspect of the sound or light generated in the said work target apparatus .

(Supplementary Note 11) Sound or light generated in the work target device is controlled according to the work procedure of the work target device, and the sound or light detection instruction according to the work procedure is generated by the sound or light generated by the work target device. Transmitting to the work terminal that detects the light and sending back the detected content, authenticates the detected content received from the work terminal in response to the transmitted detection instruction, and transmits the work procedure to be displayed on the work terminal according to the authentication result An operation management method characterized by:

(Supplementary note 12) The operation management method according to supplementary note 11, wherein a request to change the sound or light generated in the work target device is received from the work terminal, and the aspect of the sound or light is changed.

(Supplementary note 13) The operation management device controls the sound or light generated in the work target device according to the work procedure of the work target device, and the operation management device sends the sound or light corresponding to the work procedure to the work terminal. A detection instruction is transmitted, the work terminal detects sound or light generated by the work target device, the work terminal transmits the detection content to the operation management apparatus, and the operation management apparatus transmits the detection The detected content received from the work terminal is authenticated in response to the instruction, the work procedure is transmitted to the work terminal according to the authentication result, and the work terminal displays the work procedure transmitted from the operation management apparatus. A target device management method characterized by:

(Supplementary note 14) The work terminal transmits a sound or light change request generated in the work target device to the operation management apparatus, and the operation management apparatus generates a sound or light generated in the work target device in response to the received change request. Item 14. The work target device management method according to appendix 13, wherein the method is changed.

(Supplementary note 15) A sound or light detection instruction corresponding to the work procedure is received from an operation management apparatus that controls the sound or light generated in the work target device according to the work procedure, and the sound generated by the work target device Alternatively, the work method includes detecting light, transmitting the detected content to the operation management apparatus, and displaying a work procedure transmitted from the operation management apparatus in accordance with the transmitted detection content.

(Additional remark 16) The work method of Additional remark 15 which transmits the change request | requirement of the sound or light generated in a work object apparatus to an operation management apparatus, and changes the aspect of the sound or light generated in the said work object apparatus.

(Supplementary Note 17) A device control process for controlling sound or light generated in a work target device in accordance with a work procedure of the work target device, and a sound or light detection instruction in accordance with the work procedure, The work terminal control process for transmitting to the work terminal that detects the sound or light generated by the target device and returns the detection content is executed, and the work terminal control process receives the received detection instruction from the work terminal. An operation management program for authenticating detection contents and transmitting a work procedure to be displayed on the work terminal according to an authentication result.

(Supplementary note 18) The operation management program according to supplementary note 17, which causes a computer to receive a change request for a sound or light to be generated in a work target device from the work terminal in a device control process and to change the sound or light mode.

(Supplementary Note 19) The computer receives a sound or light detection instruction corresponding to the work procedure from the operation management apparatus that controls the sound or light generated in the work target device according to the work procedure. A detection process for detecting the sound or light to be generated by the sensor, a transmission process for transmitting detection contents to the operation management apparatus, and a display for displaying a work procedure transmitted from the operation management apparatus according to the transmitted detection contents A program for a work terminal for executing processing.

(Supplementary note 20) Supplementary note 19 that causes a computer to transmit a request to change the sound or light generated in the work target device to the operation management apparatus in the transmission process, thereby changing the mode of the sound or light generated in the work target device Program for work terminals.

DESCRIPTION OF SYMBOLS 1 Management apparatus 2 Network interface 3 Work object apparatus information and procedure database 4 Work object apparatus information and procedure receiving part 5 Work object apparatus receiving part 6 Procedure display terminal receiving part 7 Procedure display terminal transmitting part 8 System cooperation part 9 Optimal procedure display terminal Calculation unit 10 Procedure display terminal database 11 Detection unit 12 Transmission unit 13 Display unit A Work target device information / procedure input terminal B Work target device C Procedure display terminal 99 Internet

Claims (10)

A work procedure storage unit for storing a work procedure of the work target device;
A device control unit for controlling sound or light generated in the work target device according to the work procedure;
A work terminal control unit that transmits a sound or light detection instruction corresponding to the work procedure to a work terminal that detects the sound or light generated by the work target device and returns detection contents;
The work terminal control unit authenticates the detection content received from the work terminal in response to the transmitted detection instruction, and transmits a work procedure to be displayed on the work terminal according to an authentication result. apparatus. The operation management apparatus according to claim 1, wherein the device control unit receives a sound or light change request generated in the work target device from the work terminal and changes the sound or light mode. The operation management apparatus according to claim 1, wherein the device control unit receives a sound or light enhancement request to be generated in the work target device from the work terminal and generates the sound or light to be emphasized. The work procedure storage unit stores information related to the environment in which the work target device is installed, and the sound or light that is generated in the work target device according to the state of the environment,
The operation control according to any one of claims 1 to 3, wherein the device control unit acquires the status of the environment of the work target device and changes a sound or light generated in the work target device. apparatus. The device control unit generates sound or light to be generated in each work target device in a distinguishable manner when work procedures of a plurality of work target devices overlap with each other. The operation management device described in 1. An operation management device;
A work terminal,
The operation management device includes:
A work procedure storage unit for storing a work procedure of the work target device;
A device control unit for controlling sound or light generated in the work target device according to the work procedure;
A work terminal control unit for transmitting a sound or light detection instruction according to the work procedure to the work terminal;
The work terminal is
A detection unit for detecting sound or light generated by the work target device;
A transmission unit for transmitting detection contents to the operation management device;
A display unit for displaying a work procedure transmitted from the operation management device,
The operation terminal control unit of the operation management apparatus authenticates the detected content received from the work terminal in response to the transmitted detection instruction, and transmits a work procedure to the work terminal according to the authentication result. Management system. A sound or light detection instruction corresponding to the work procedure is received from an operation management device that controls the sound or light generated in the work target device according to the work procedure, and the sound or light generated by the work target device is detected. A detector to perform,
A transmission unit for transmitting detection contents to the operation management device;
A work terminal comprising: a display unit configured to display a work procedure transmitted from the operation management apparatus in accordance with the transmitted detection content. Control the sound or light generated in the work target device according to the work procedure of the work target device,
Send a sound or light detection instruction according to the work procedure to a work terminal that detects the sound or light generated by the work target device and returns the detection content,
The operation management method characterized by authenticating the detection content received from the work terminal in response to the transmitted detection instruction, and transmitting a work procedure to be displayed on the work terminal according to an authentication result. The operation management device controls the sound or light generated in the work target device according to the work procedure of the work target device,
The operation management device transmits a sound or light detection instruction corresponding to the work procedure to a work terminal,
The work terminal detects sound or light generated by the work target device;
The work terminal transmits the detected content to the operation management device,
The operation management device authenticates the detection content received from the work terminal in response to the transmitted detection instruction, and sends a work procedure to the work terminal according to the authentication result.
The work terminal device displays a work procedure transmitted from the operation management apparatus. A sound or light detection instruction corresponding to the work procedure is received from the operation management device that controls the sound or light generated in the work target device according to the work procedure,
Detecting the sound or light generated by the work target device;
Send the detected content to the operation management device,
A work method that displays a work procedure transmitted from the operation management apparatus in accordance with the transmitted detection content.

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