JP2018072984A - Order placement response data management device, order placement response data management system, order placement response data management method and order placement response data management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a device which reduces a workload in shipping processing or delivery date responding to a shop from a head office against an order placement from the shop, and which allows the shop to browse a response result and a shipping result.SOLUTION: A control section 102 includes: an order placement data capturing section 102a which captures order placement data when an order placement is made by a shop; an order reception processing section 102b which checks a stock if an ordering target is a stock of a head office, makes an order placement to a manufacturer if an ordering target is a manufacturer order placement article, and receives a check result and a response result for the manufacturer order placement; an order placement response management data creating section 102c which inputs order placement response management data for managing a delivery date and an order amount by being made to correspond to the shop order placement data on the basis of the check result and the response result; a shipment processing section 102d which performs shipping processing of the stock of the head office or the arrived manufacturer order placement article on the basis of the order placement response management data; and a transmission section 102e which extracts data related to the shop by which the order placement is made among the order placement response management data and transmits the data to the shop.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order response data management apparatus, an order response data management system, an order response data management method, and an order response data management program.

  Patent Document 1 discloses a distribution information server that centrally manages product distribution information, a store terminal that is installed in a product sales store and registers product order information in the logistics information server, and the order information. Disclosed is a logistics management system comprising a shipping center terminal that receives shipping instruction information output from the logistics information server and registers shipping information of products shipped according to the shipping instruction information in the logistics information server. Yes.

JP 2003-089425 A

  According to Patent Document 1, by centrally managing product distribution information, it is possible to reduce workload, improve reliability, and improve work efficiency. As an example of the workload in Patent Document 1, as described in paragraph [0005] of Patent Document 1, a case where a consumer makes an inquiry about the arrival date of a product is given as an example. . However, in Patent Document 1, when a large amount of ordering data delivered from multiple stores to the headquarters is processed at the headquarters side, there are cases where the headquarters has inventory depending on the ordered product, and there is a case where a manufacturer order is required, and until shipment In addition to answering the number of days it takes, it is not assumed a series of workloads such as answering to the store side and distinguishing whether it is a customer order item or an inventory replenishment product, and shipping processing, these workloads It could not be reduced.

  The present invention has been made in view of the above problems, and when processing orders from a store at the headquarters, it reduces the work load of performing a delivery date response to the store and shipping processing, as well as response results and shipping results. The purpose is to provide an order response data management device, an order response data management system, an order response data management method, and an order response data management program that can be viewed at the store side to enhance communication .

  In order to solve the above-described problems and achieve the object, the order response data management apparatus according to the present invention includes a control unit for managing the delivery date reply and the shipping work in the headquarters for the order from the store to the headquarters. An order response data management device, wherein the control unit, when an order is received from the store, orders data fetching means for fetching the store order data, and whether the target of the order is a headquarters inventory product or a manufacturer order An order process is performed to check whether the product is a product in the headquarters, perform an inventory check in the case of a headquarters inventory product, or place an order for a manufacturer in the case of a manufacturer order product, and receive the result of the inventory check and a response result from the manufacturer in response to the manufacturer order. Order response management for managing at least the delivery date and the number of arrangements corresponding to the store order data based on the means, the inventory check result and the answer result from the manufacturer Order reply management data creation means for inputting data, shipping processing means for processing a shipment of a headquarters inventory product or a manufacturer order goods received based on the order reply management data, and the order placement from the order reply management data And a transmission means for extracting data related to the store and transmitting it to the store.

  Further, the order response data management device according to the present invention is such that the order response management data creation means corresponds from the store order data fetched by the order data fetch means when inputting the order reply management data. The store order data to be input is narrowed down by specifying the extraction conditions for the store order data.

  In the order response data management apparatus according to the present invention, the order response management data creation means includes at least one of customer order, inventory replenishment, and automatic replenishment as an order type of the store order data managed by the order response management data. The store order data of the designated type is preferentially processed by designating any one of the order types as the extraction condition.

  In the order response data management apparatus according to the present invention, the order response management data creation means includes a display area for displaying the store order data fetched by the order data fetching means, and a store displayed in the display area. Narrow down store order data using a store order response input screen that has at least a specified area for specifying conditions for narrowing down order data, and manages order contents, order processing status, and shipping processing status for each order. And data input.

  Further, the order response data management system according to the present invention is an order response data management system for managing a delivery date response and a shipping operation in the headquarters for an order from the store to the headquarters, and the order response data management system includes: An order response data management device including a control unit, and a plurality of store terminal devices communicable with the order response data management device. The control unit of the order response data management device receives an order from the store. Order data fetching means for fetching the store order data and whether the target of ordering is a headquarters inventory product or a manufacturer's ordering product. Orders processing means for placing a manufacturer order and receiving the result of the inventory check and the response result from the manufacturer for the manufacturer order; Order response management data creating means for inputting order response management data for managing at least the delivery date and the number of orders corresponding to the store order data based on the results and the response results from the manufacturer, and based on the order response management data Shipping processing means for carrying out the shipping processing of the headquarters inventories or maker ordered goods, and transmitting means for extracting data relating to the store where the order was placed from the order response management data and transmitting it to the store. And the store terminal device includes receiving means for receiving the order response management data transmitted from the transmitting means of the order response data management device.

  In addition, the order response data management method according to the present invention is executed in an order response data management apparatus provided with a control unit, and an order response for managing a delivery date response and a shipping operation in the headquarters for an order from the store to the headquarters. A data management method, which is executed in the control unit, and when an order is placed from the store, an order data fetching step for fetching the store order data; An order process is performed to check whether the product is a product in the headquarters, perform an inventory check in the case of a headquarters inventory product, or place an order for a manufacturer in the case of a manufacturer order product, and receive the result of the inventory check and a response result from the manufacturer in response to the manufacturer order. Based on the step, the inventory check result, and the answer result from the manufacturer, the delivery date and the number of arrangements are reduced in correspondence with the store order data. Order response management data creation step for inputting order response management data to be managed together, a shipping processing step for performing shipping processing of headquarters inventories or maker ordered items based on the order response management data, and the order response management data And a transmission step of extracting data relating to the store for which the order has been placed and transmitting the data to the store.

  In addition, the order response data management program according to the present invention is an order for managing the delivery date response and the shipping work in the headquarters for the order from the store to the headquarters for execution in the order reply data management apparatus provided with the control unit. An answer data management program, in which an order data fetching step for fetching store order data when there is an order from the store to be executed by the control unit, and whether the target of ordering is a headquarters inventory product It is determined whether the product is a manufacturer's order, and if it is a headquarters stock, the inventory check is performed. If the product is a manufacturer's order, the manufacturer places an order, and the result of the inventory check and the answer from the manufacturer are received. Based on the order processing step, the inventory check result, and the answer result from the manufacturer, the store order data is made to correspond. An order response management data creation step for inputting order response management data for managing at least the delivery date and the number of orders; a shipping processing step for performing a shipping process for the headquarters inventory product or the received manufacturer order item based on the order response management data; And a transmission step of extracting data relating to the store where the order has been placed from the order response management data and transmitting the data to the store.

  According to the present invention, when an order from a store is processed at the headquarters, the response time for delivery to the store and the work load of performing the shipping process are reduced, and the response result and the shipment result can also be viewed on the store side to enhance communication. There is an effect that can be achieved.

FIG. 1 is a block diagram showing an example of the configuration of an order response data management system including an order response data management apparatus according to this embodiment. FIG. 2 is a flowchart showing an example of the processing procedure of the order response data management method executed in the order response data management system shown in FIG. FIG. 3 is a diagram illustrating an example of a store ordering pattern in the present embodiment. FIG. 4 is a diagram illustrating an example of an operation pattern at the headquarters in the present embodiment. FIG. 5 is a diagram illustrating an example of a store order reply input screen according to the present embodiment. FIG. 6 is a diagram showing an example of a detail input screen opened by clicking one of the store order data in FIG. FIG. 7 is a diagram for explaining the contents of each item in the screen examples of FIGS. 5 and 6. FIG. 8 is a diagram showing an example of a flow pattern from ordering to purchasing and shipping to the product department. FIG. 9 is a flowchart showing an example of the flow of ordering a store for a headquarters inventory item from a regular store. FIG. 10 is a flowchart showing an example of the flow of store ordering from a regular (directly managed) store to a manufacturer ordered product. FIG. 11 is a flowchart showing an example of a flow for ordering stores from the FC (franchise) store to the headquarters inventory. FIG. 12 is a flowchart showing an example of the flow of ordering a store for a manufacturer order from an FC (franchise) store. FIG. 13 is a flowchart showing an example of the order flow from the customer to the wholesale inventory for the headquarters inventory. FIG. 14 is a flowchart showing an example of the flow of automatic replenishment from a regular (directly managed) store to headquarters inventory. FIG. 15 is a flowchart showing an example of the flow of automatic replenishment from the FC (franchise) store to the headquarters inventory.

  Embodiments of the present invention will be described in detail with reference to the drawings. In addition, this invention is not limited by this embodiment.

[1. Overview]
In the conventional logistics management system, the store side system and the headquarters side system are separate systems, and therefore, all the order processing is processed using paper slips. In addition, communication between the store and the headquarters was mainly handled by facsimile or telephone, so there was a time lag and it was not possible to grasp the current status of the ordered contents uniformly. .

  Therefore, the order response data management apparatus according to the present embodiment is used at the headquarters side that develops multiple stores. In particular, the apparatus according to the present embodiment is an apparatus that provides support when processing a purchase order received from a store at the headquarters side. For example, in response to an order from a store, the head office answers a delivery date or performs a shipping operation. Furthermore, when there are many stores, the headquarters needs to process a large amount of store order data coming from the stores. Therefore, in the present embodiment, a system that can reduce the data processing load on the headquarters side and perform accurate processing is mounted. In this embodiment, the communication tool function of the head office and the store is also implemented. As a result, (b) the work load at the headquarters will be reduced, and (b) the delivery results and the shipping results from the headquarters will be able to be viewed immediately on the store side, and communication between the headquarters and the store will be enhanced. Can do.

[2. Constitution]
An example of the configuration of the order response data management apparatus according to the present embodiment will be described with reference to FIGS. FIG. 1 is a block diagram showing an example of the configuration of an order response data management system including an order response data management apparatus according to this embodiment. FIG. 2 is a flowchart showing an example of the processing procedure of the order response data management method executed in the order response data management system shown in FIG. FIG. 3 is a diagram illustrating an example of a store ordering pattern in the present embodiment. FIG. 4 is a diagram illustrating an example of an operation pattern at the headquarters in the present embodiment. FIG. 5 is a diagram illustrating an example of a store order reply input screen according to the present embodiment. FIG. 6 is a diagram showing an example of a detail input screen opened by clicking one of the store order data in FIG. FIG. 7 is a diagram for explaining the contents of each item in the screen examples of FIGS. 5 and 6.

  An order response data management system 1000 shown in FIG. 1 is a system for managing order response management data for performing delivery date responses and shipping processing when there are order requests from a plurality of stores to the headquarters. In the order response data management system 1000, the order response data management device 100 as an information processing device on the headquarters side, a plurality (n) of store terminal devices 150-1 to 150-n on the store side, and the server 200 communicate with each other. The connection is possible through the network 300. In this embodiment, the manufacturer 400 for placing an order for a manufacturer is not directly connected to the network 300, but receives and orders and answers by exchanging by telephone or FAX. You may connect to. In that case, the order response data management device 100 and the store terminal devices 150-1 to 150-n connected to the network, and the order response data management device 100 and the maker 400 are ordered and estimated by EDI (Electronic Data Interchange), It is possible to send and receive data related to settlement, delivery date response, arrivals and arrivals, etc., digitized according to a predetermined format.

  The order response data management apparatus 100 is a commercially available desktop personal computer. The order response data management apparatus 100 is not limited to a stationary information processing apparatus such as a desktop personal computer, but may be a commercially available notebook personal computer, PDA (Personal Digital Assistant), smartphone, tablet personal computer, or the like. It may be a portable information processing apparatus.

  The order response data management apparatus 100 includes a control unit 102, a communication interface unit 104, a storage unit 106, and an input / output interface unit 108. The units included in the order response data management apparatus 100 are communicably connected via an arbitrary communication path.

  The communication interface unit 104 communicatively connects the order response data management apparatus 100 to the network 300 via a communication apparatus such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via a communication line. Here, the network 300 has a function of connecting the order response data management apparatus 100 and the server 200 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network). Thereby, the communication interface unit 104 is configured to be able to accept input data from the store terminal devices 150-1 to 150-n and the manufacturer 400 via the network 300 or via the network 300 and the server 200. In addition, it is configured to be able to output predetermined information to predetermined information processing devices (including store terminal devices 150-1 to 150-n and manufacturers 400). As described above, the order response data management apparatus 100 includes at least transmission means for transmitting information to the store terminal apparatuses 150-1 to 150-n.

  The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 stores a computer program for giving various instructions to a CPU (Central Processing Unit) in cooperation with an OS (Operating System). As the storage unit 106, for example, a memory device such as a RAM (Random Access Memory) and a ROM (Read Only Memory), a fixed disk device such as a hard disk, a flexible disk, and an optical disk can be used. The storage unit 106 stores various masters (database or table) used for executing the order response data management program of the present invention so as to be able to be written / read out. The storage unit 106 further includes an order response management database 106a for storing and managing response data in which a delivery date, the number of arrangements, and the like are input as responses to store orders.

  When there is an order from the store to the headquarters, the order response management database 106a fetches the store order data, performs headquarters inventory picking or manufacturer order based on the store order data, and inputs the picking result and the order reply result This is a database for managing a series of order response management data for shipping processing in association with store order data. In this way, the order reply management database 106a manages the order reply management data linked to the store order data from the store order reply input screen, even if orders from multiple stores to the headquarters are concentrated. By sending management data to the store side and sharing information, it is not necessary to answer the delivery date response or shipping status to the store, greatly reducing the work load of the headquarters and improving processing accuracy. be able to.

  In the store ordering pattern managed by the order reply management database 106a, as shown in FIG. 3, each product type (for example, frame, lens, miscellaneous goods, etc.) distinguishes whether it is a manufacturer order product or a headquarters stock product. Furthermore, there is a distinction between “customer order” in which each customer is triggered by an order from the customer and “inventory replenishment” in which the order is placed according to the store inventory status. Here, the person in charge of the merchandise department may be different for each kind of merchandise and / or for each manufacturer order or head office inventory.

  Further, as examples of operation patterns in the headquarters, as shown in FIG. 4, there are “manufacturer orders” and “headquarters inventory” for the product M. And even if the product M is "manufacturer order", if it is determined that the headquarters inventory is "Yes", the customer order determination is "unnecessary", and the "response to shipment OK to store" is performed, Although it was for the manufacturer's order, “switch to headquarters inventory shipment” is performed and “shipment instruction to store” is issued. In addition, if it is “manufacturer order” and the headquarters inventory is determined to be “none”, even if the customer order determination is “stock replenishment” or “customer order”, “manufacturer order” is performed, “Answer that the manufacturer has been ordered to the store”. Further, when the product M is “headquarters inventory” and the headquarters inventory judgment is “present”, the customer order judgment is “unnecessary” and “response to shipment OK to store” is performed. In addition, if the headquarters inventory is determined to be “None” for “Headquarters inventory”, even if the customer order determination is “Inventory replenishment” or “Customer order”, “Store order cancel” , “Request the store to cancel the order”, and the next action may be to request that the store have no inventory at the headquarters but “look for inventory at other stores”.

  Further, when an order is placed from the store to the headquarters, one piece of detail data is created for each order when the store order data is taken into the order response management database 106a. For example, as shown in FIG. 5, in the lower half area of the store order reply input screen, detailed data for each order with the row numbers assigned from “1” to “4” is displayed. Then, when the operator of the product department at the headquarters receives the picking result and the delivery date reply after placing the order for the manufacturer, clicking the corresponding detailed data of the line number “1” in FIG. 5 displays a detailed input screen as shown in FIG. open. In the detail input screen (8) of FIG. 6, as described in FIG. 7, there is a comment response column for the headquarters to communicate with the store, and “response delivery date” is entered. In addition, there is a “Reply Remarks” that conveys supplementary information such as guidance on alternatives at the time of cancellation by comment. In (9), the “arrangement number” for fine adjustment of the shipping procedure is input. This is to maintain the quantity that can be shipped with respect to the number of orders placed at the store. The “response delivery date”, “response remarks”, and “arrangement number” input here are reflected on the store order response input screen and the shipment input screen (not shown) in FIG. In particular, the “number of arrangements” can increase the labor and accuracy of changing the quantity when operating the shipping input screen.

  Further, when the details of the store order answer input screen to be input are not displayed in the lower half area of the store order answer input screen of FIG. 5, the data for narrowing down the data in the upper half area of the store order answer input screen of FIG. When the above condition is designated, desired store ordering data can be extracted and displayed in the lower half area. As the specification conditions, for example, the conditions such as the order type, desired delivery date, supplier, product category, brand, etc. shown in (1) to (3) in the upper half area of the store order reply input screen in FIG. When the function key F4: Search is pressed, the details of the store order data that match the specified conditions are extracted and displayed in the lower half area of FIG. For example, in the order type (1), if “0: customer order” is specified, it is possible to narrow down to the store order data triggered by the order from the customer. Also, by distinguishing between “1: stock replenishment” for store convenience and store order data for “0: customer order” for customer convenience, processing can be performed by narrowing down to customer order data that needs to be arranged immediately. it can. In addition, for the order type, “2: automatic replenishment” in which the original product is automatically issued from the headquarters stock based on the number of store stock and the ordering point in the product department, even if the store side does nothing else. Alternatively, “9: ALL” including all of them can be specified. Further, in (2), a function is provided so that processing can be performed with priority given to store order data whose desired delivery date is approaching by specifying the desired delivery date. In (3) supplier, product type classification, and brand, by specifying conditions for the brand and supplier, processing can be performed in units of delivery date response from the supplier. Also, assuming that the delivery date response from the supplier will be received by re-FAX in the purchase order originally sent, it is possible to narrow down to the specified purchase order within the product type and store order number frame. It is possible.

  Further, when it is desired to rearrange the details displayed in the lower half area of FIG. 5, any one of the order of the store order number, the order of the brand product number, and the order of the manufacturer product number in (4) can be selected and rearranged. These options are based on the unit of the delivery date reply from the supplier, the background that the operator in charge is divided by the product classification, and the visibility of the screen.

  Also, if the number of items in the store ordering data to be processed is large, collective processing such as (5) reply delivery date, collective set of reply remarks, collective release, (6) collective hold, etc. A function that can be performed is implemented. The collective set and collective release in (5) is a function that reflects the availability of shipment and the answer delivery date in a batch. (6) Collective hold is done once so that there is a detail that you want to postpone the judgment that is being processed, or if you have to process it while fully examining it, A batch hold function is implemented so that work can proceed while releasing the hold after the hold.

  Further, the situation of (7) in FIG. 5 is to reflect the status of “shipping” or “not shipped”. For example, if shipment data is counted when immediate delivery is possible, or when shipment data is received from the supplier by EDI, it is automatically handled as “shipped”.

  An input device 112 and an output device 114 are connected to the input / output interface unit 108. As the output device 114, a speaker (including a home television), a speaker, and a printer can be used. As the input device 112, in addition to a keyboard, a mouse, and a microphone, a monitor that realizes a pointing device function in cooperation with the mouse can be used. In the following description, the output device 114 may be described as the monitor 114, and the input device 112 may be described as the keyboard 112 or the mouse 112.

  The control unit 102 is a CPU or the like that controls the order response data management apparatus 100 in an integrated manner. The control unit 102 has an internal memory for storing a control program such as an OS, a program that defines various processing procedures, and necessary data, and performs various information processing based on these stored programs. Run. Here, the control unit 102 is functionally conceptually, the order data capturing unit 102a as the order data capturing unit, the order processing unit 102b as the order processing unit, and the order response management data generation as the order response management data generating unit. Unit 102c, a shipping processing unit 102d as shipping processing means, a transmitting unit 102e as transmitting means, and the like.

  When the store order data is received from the store terminal devices 150-1 to 150-n by EDI, the order data fetching unit 102a fetches this into the order reply management database 106a (step SA-1 in FIG. 2).

  The order processing unit 102b determines whether the order of the headquarters inventory item or the manufacturer's ordering item based on the fetched store ordering data (step SA-2 in FIG. 2), and issues a picking list if the headquarters inventory item is ordered. (Step SA-3 in FIG. 2), picking is performed (step SA-4 in FIG. 2), and if the order quantity is satisfied with only the headquarters inventory, switching to the manufacturer order is not performed (step SA in FIG. 2). -5: No). Further, if the number of orders in the headquarters inventory alone is less than the number of orders, it is switched to the manufacturer order (step SA-5: Yes in FIG. 2). In the case of a manufacturer order item in step SA-2 and in the case where there is a switch to a manufacturer order item in step SA-5, the order receiving processing unit 102b issues an purchase order (step SA-6 in FIG. 2), A manufacturer order is placed (step SA-7 in FIG. 2), and a picking result, a delivery date reply result from the manufacturer 400, and the like are received.

  The order response management data creation unit 102c inputs the received ordering result and the delivery date response result from the manufacturer 400 in association with the corresponding store ordering data. Specifying conditions for narrowing down, displaying the details input screen (see FIG. 6) of the extracted store ordering data, and inputting the answer delivery date, answer remarks, number of arrangements, etc. (step SA-8 in FIG. 2) Order response management data associated with the store order data is created.

  The shipping processing unit 102d is configured to ship a headquarters inventory item picked based on store ordering data or a manufacturer order item received by placing a manufacturer order to the ordering store. Alternatively, a shipping process for issuing and delivering a price tag is performed (step SA-9 in FIG. 2).

  The transmission unit 102e transmits the order response management data associated with the store order data from the store from the store order response input screen and registers it, or transmits it to the store ordered at a predetermined period. In this way, by sending the order response management data created at the headquarters to the store, the same order response management data can be shared between the headquarters and the store, and the delivery date response and shipping process status for the order are returned to the store. This eliminates the need to reduce the workload on the headquarters and improves the accuracy of processing. Further, the store side does not need to make an inquiry, and the processing status of the store order can be viewed immediately, so that it can function as a communication tool. For example, in a store, by viewing the order response management data managed in the order response management database 106a, the delivery date and the number of arrangements of the ordered product can be confirmed. You can also know the status of inventory check.

[3. Concrete example]
A specific example of this embodiment will be described with reference to FIGS. 8 to 15 as an example of processing performed by the order response data management apparatus according to this embodiment. FIG. 8 is a diagram showing an example of a flow pattern from ordering to purchasing and shipping to the product department. FIG. 9 is a flowchart showing an example of the flow of ordering a store for a headquarters inventory item from a regular store. FIG. 10 is a flowchart showing an example of the flow of store ordering from a regular (directly managed) store to a manufacturer ordered product. FIG. 11 is a flowchart showing an example of a flow for ordering stores from the FC (franchise) store to the headquarters inventory. FIG. 12 is a flowchart showing an example of the flow of ordering a store for a manufacturer order from an FC (franchise) store. FIG. 13 is a flowchart showing an example of the order flow from the customer to the wholesale inventory for the headquarters inventory. FIG. 14 is a flowchart showing an example of the flow of automatic replenishment from a regular (directly managed) store to headquarters inventory. FIG. 15 is a flowchart showing an example of the flow of automatic replenishment from the FC (franchise) store to the headquarters inventory.

  Hereinafter, patterns No. 1 to No. 7 that describe the flow from ordering to purchasing and shipping to the product section shown in FIG. 8 will be specifically described with reference to the flowcharts of FIGS.

[No1: Store orders for regular inventory from regular (directly managed) stores]
The regular store shown in FIG. 9 is a store that is directly invested from the headquarters, employs store employees as employees, and stores in the same company with the same capital as the headquarters in terms of management and management. In the example of FIG. 9, store order data of headquarters inventory items for the headquarters is created at a regular store, and an order is placed by EDI (step SA-11).

  The merchandise department at the headquarters issues a picking list and confirms an order from a regular store (step SA-12). Here, the picking list issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each kind of product and each supplier (manufacturer or headquarters stock), the picking list is issued for each kind of product. At the headquarters warehouse, assortment is performed based on the issued picking list, and the products are grouped for each picking list. Set with the store order for the headquarters stock.

  Subsequently, in the product department of the headquarters, a delivery date and the number of arrangements are answered in response to the order from the store, and a store order response input is performed to input it to the store order data from the store order response input screen (step SA-13). The status is being arranged. Here, if the number of headquarters inventory is insufficient and it is necessary to switch to manufacturer order, the product type of the target product is changed.

  The merchandise department of the headquarters creates shipping data and movement data based on the picking result, and performs shipping processing. That is, the barcode printed on the picking list is read for each picking list, the store order data is called on the screen, and the order result is corrected and registered. As a result, the store order data is updated to the already arranged status, and the shipping guide is immediately issued (step SA-14). When the shipping guide is issued, the shipping guide issued status is reflected in the shipping data.

  The product section of the headquarters issues price tags as necessary, and delivers the shipping guide, price tags, and products to the distribution center (step SA-15). The price tag is issued by issuing a price tag for the necessary price tag input.

  The delivery center encloses the shipping guide, price tag, and merchandise delivered from the merchandise department and delivers them to each store (step SA-16).

[No2: Store orders from regular (directly managed) stores for manufacturer orders]
In the example of FIG. 10, store order data of manufacturer-ordered products for the headquarters is created at a regular store, and an order is placed by EDI (step SA-21).

  Since the merchandise department of the headquarters is an ordering request for a product ordered by a manufacturer, it issues a purchase order for the manufacturer 400 and confirms an order from a regular store (step SA-22). Here, the purchase order issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each type of product and for each ordering party (manufacturer or headquarters stock), the purchase order is issued for each product type. The product department of the headquarters sends the issued purchase order to the manufacturer 400 and places an order. Here, the store order reply input screen is not used yet, and the status is being arranged.

  The manufacturer 400 that has received the manufacturer order makes a delivery date response to the headquarters using FAX, e-mail, or the like (step SA-23).

  When the delivery date and the number of arrangements are input from the store order response input screen in response to an order delivery date from the manufacturer 400 in response to an order from the store, the product department of the headquarters associates with the store order data (step SA-24). The order response management data is sent from the transmission unit 102e to any one of the corresponding store terminal devices 150-1 to 150-n, and the delivery date and the number of arrangements can be viewed on the store side. Thereby, the arrangement status is updated in the store order data.

  When there is no online between the manufacturer 400 and the headquarters, shipment sales are recorded by directly sending to the store based on the shipping guide from the manufacturer 400 (step SA-26). If there is online between the manufacturer 400 and the headquarters, purchase / shipment sales are recorded by online processing, and the store order data is updated to the arranged status (step SA-25). In this way, shipping data and purchase data are created. In this case, since the shipping guide on the manufacturer 400 side is used, the merchandise department does not issue a shipping guide.

  Then, the distribution center issues a price tag based on the shipping date (step SA-27). The distribution center issues price tags based on the price tag issue request data, but only the portion for which the delivery date has been answered is targeted. In this manner, the price tag issued status may be reflected in the shipping data.

  When the delivery center receives the product from the manufacturer 400, it encloses the price tag that has been issued earlier and ships it to each store (step SA-28).

[No3: Store order for headquarters inventory from FC (franchise) store]
With the FC store shown in Fig. 11, the headquarters provides business know-how such as suppliers, purchasing methods, product management, and advertisement sales promotion activities to the FC stores. It is an independent store that pays royalties. In the example of FIG. 11, store order data of headquarters inventory items for the headquarters is created at the FC store, and an order is placed by EDI (step SA-31).

  The merchandise department at the headquarters issues a picking list and confirms the order from the FC store (step SA-32). Here, the picking list issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each kind of product and each supplier (manufacturer or headquarters stock), the picking list is issued for each kind of product. At the headquarters warehouse, assortment is performed based on the issued picking list, and the products are grouped for each picking list. Set with the store order for the headquarters stock.

  Subsequently, in the product department of the headquarters, a delivery date and the number of arrangements are answered in response to the order from the store, and a store order response input is performed to input it to the store order data from the store order response input screen (step SA-33). The status is being arranged. Here, if the number of headquarters inventory is insufficient and it is necessary to switch to manufacturer order, the product type of the target product is changed.

  The product department of the headquarters creates sales data and movement data based on the picking result, and performs shipping processing. That is, the barcode printed on the picking list is read for each picking list, the store order data is called on the screen, and the order result is corrected and registered. As a result, the store order data is updated to the already arranged status, and a delivery note is immediately issued (step SA-34). When the delivery note is issued, the delivery note issued status is reflected in the sales data.

  Note that the product department of the headquarters issues price tags as necessary, and delivers the delivery note, price tag, and goods together to the distribution center (step SA-35). The price tag is issued by issuing a price tag for the necessary price tag input.

  The delivery center encloses the delivery slip, price tag, and merchandise delivered from the merchandise department and delivers them to each store (step SA-36).

[No4: Store order from franchise store to manufacturer order]
In the example of FIG. 12, store order data of manufacturer order items for the headquarters is created at the FC store, and an order is placed by EDI (step SA-41).

  Since the merchandise department of the headquarters is an ordering request for a manufacturer order item, it issues a purchase order for the manufacturer 400 and confirms the order from the FC store (step SA-42). Here, the purchase order issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each type of product and each supplier (manufacturer or headquarters stock), the purchase order is issued for each product type. The product department of the headquarters sends the issued purchase order to the manufacturer 400 and places an order. Here, the store order reply input screen is not used yet, and the status is being arranged.

  The manufacturer 400 that has received the manufacturer order makes a delivery date reply to the headquarters using FAX, e-mail, etc. (step SA-43).

  When the delivery date and the number of arrangements are input from the store order response input screen with the delivery date response from the manufacturer 400 in response to the order from the store, the product department of the headquarters associates with the store order data. The order response management data is sent from the transmission unit 102e to any one of the corresponding store terminal devices 150-1 to 150-n, and the delivery date and the number of arrangements can be viewed on the store side. Thereby, the arrangement status is updated in the store order data.

  If there is no online between the manufacturer 400 and the headquarters, sales are recorded by directly sending to the store based on the shipping guide from the manufacturer 400 (step SA-46). If there is online between the manufacturer 400 and the headquarters, purchase / sales is recorded by online processing, and the store ordering data is updated to the arranged status (step SA-45). In this way, sales data and purchase data are created. In this case, a delivery note is issued from the product department.

  Then, the distribution center issues a price tag based on the shipping date (step SA-47). The distribution center issues price tags based on the price tag issue request data, but only the portion for which the delivery date has been answered is targeted. In this way, the price tag issued status may be reflected in the sales data.

  When the delivery center receives the product from the manufacturer 400, it encloses the price tag that has been issued earlier and ships to each store (step SA-48).

[No5: Order from the customer for wholesale to headquarters inventory]
The example of FIG. 13 is a case where a wholesale order for headquarters inventory is made from the customer to the headquarters. Since the system between the customer and the head office is not systematized, when placing an order, the order contents are left as a handwritten order memo using FAX or telephone, and store order data is created (step SA-51).

  The product department of the headquarters goes to the headquarters warehouse with the above handwritten order note and picks it. The product department examines the number of arrangements that can be shipped based on the picking result for the order from the store (step SA-52), and returns the delivery date and the number of arrangements to the customer by FAX or telephone (step SA- 53).

  The product department of the headquarters performs shipping processing based on the picking result and creates sales data. Since there is no reference source data, the sales data is created manually from 1 and an invoice is issued immediately (step SA-54). As a result, the delivery data issued status is reflected in the sales data.

  The delivery center encloses the delivery slip and the product delivered from the product department and delivers them to the customer (step SA-55).

[No6: Automatic inventory replenishment from regular (directly managed) stores to headquarters inventory]
In the example of FIG. 14, store order data is automatically created at a store in order to automatically replenish stock with store inventory data and order points (step SA-61).

  The merchandise department at the headquarters issues a picking list and confirms an order from a regular store (step SA-62). Here, the picking list issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each kind of product and each supplier (manufacturer or headquarters stock), the picking list is issued for each kind of product. At the headquarters warehouse, assortment is performed based on the issued picking list, and the products are grouped for each picking list.

  Next, in the product department of the headquarters, the delivery date and the number of arrangements of the supplementary products are determined by picking for the order from the store (automatic inventory replenishment), and the delivery date and the number of arrangements are input from the store order response input screen (step) SA-63), status is being arranged. Here, if the number of headquarters inventory is insufficient and it is necessary to switch to manufacturer order, the product type of the target product is changed.

  The merchandise department of the headquarters performs shipping processing based on the picking result and inputs sales. That is, the barcode printed on the picking list is read for each picking list, the store order data is called on the screen, and the order result is corrected and registered. Thereby, the store ordering data is updated to the already arranged status, and the shipping guide is immediately issued (step SA-64). When the shipping guide is issued, the shipping guide issued status is reflected in the shipping data.

  The product section of the headquarters issues price tags as necessary, and delivers the shipping guide, price tags, and products together to the distribution center (step SA-65). The price tag is issued by issuing a price tag for the necessary price tag input.

  The delivery center encloses the shipping guide, price tag, and merchandise delivered from the merchandise department and delivers them to each store (step SA-66).

[No7: Automatic inventory replenishment for headquarters inventory from FC (franchise) store]
In the example of FIG. 15, store order data is automatically created on the FC store side in order to automatically replenish sales from the store sales record (step SA-71).

  The product department at the headquarters issues a picking list and confirms the order from the FC store (step SA-72). Here, the picking list issued status may be reflected in the store order data. As shown in FIG. 3, since the person in charge is arranged for each kind of product and each supplier (manufacturer or headquarters stock), the picking list is issued for each kind of product. At the headquarters warehouse, assortment is performed based on the issued picking list, and the products are grouped for each picking list.

  Subsequently, the merchandise department of the headquarters makes a store order answer input for replying to the order from the store with the delivery date and the number of arrangements, and inputting it into the store order data from the store order answer input screen (step SA-73). The status is being arranged. Here, if the number of headquarters inventory is insufficient and it is necessary to switch to manufacturer order, the product type of the target product is changed.

  The merchandise department of the headquarters performs shipping processing based on the picking result and inputs sales. That is, the barcode printed on the picking list is read for each picking list, the store order data is called on the screen, and the order result is corrected and registered. As a result, the store order data is updated to the already arranged status, and a delivery note is immediately issued (step SA-74). When the delivery note is issued, the delivery note issued status is reflected in the sales data.

  The product department of the headquarters issues price tags as necessary, and delivers the delivery note, price tag, and goods to the distribution center (step SA-75). The price tag is issued by issuing a price tag for the necessary price tag input.

  The delivery center encloses the delivery slip, price tag, and merchandise delivered from the merchandise department and delivers them to each store (step SA-76).

  As described above, in the order response data management apparatus 100 according to the present embodiment, when processing orders from multiple stores at the headquarters side, delivery date responses and arrangements are made corresponding to store order data using the store order response input screen. Order response data in which the number and the like are input is created, shipping processing is performed based on the order response data, and the order response data is transmitted to the store. This makes it possible for the store to immediately view delivery date responses and the number of arrangements corresponding to the store ordering data, reduce the response work load from the headquarters to the store and the burden of shipping work, and improve communication between the headquarters and the store. It can be enriched.

[4. Other Embodiments]
In addition to the above-described embodiments, the present invention may be implemented in various different embodiments within the scope of the technical idea described in the claims.

  For example, among the processes described in the embodiments, all or part of the processes described as being automatically performed can be performed manually, or all of the processes described as being performed manually are all performed. Alternatively, a part can be automatically performed by a known method.

  In addition, the processing procedures, control procedures, specific names, information including parameters such as registration data and search conditions for each processing, screen examples, and database configurations shown in the present specification and drawings, unless otherwise specified. Can be changed arbitrarily.

  In addition, regarding the order response data management apparatus 100, each illustrated component is functionally conceptual and does not necessarily need to be physically configured as illustrated.

  For example, all or some of the processing functions provided in the order response data management apparatus 100, particularly the processing functions performed by the control unit 102, are realized by the CPU and a program interpreted and executed by the CPU. Alternatively, it may be realized as hardware by wired logic. The program is recorded on a non-transitory computer-readable recording medium including a programmed instruction for causing the information processing apparatus to execute the processing described in this embodiment, and order response data as necessary. It is mechanically read by the management device 100. That is, in the storage unit 106 such as a ROM or an HDD (Hard Disk Drive), a computer program for giving instructions to the CPU in cooperation with the OS and performing various processes is recorded. This computer program is executed by being loaded into the RAM, and constitutes the control unit 102 in cooperation with the CPU.

  The computer program may be stored in an application program server connected to the order response data management apparatus 100 via an arbitrary network, and may be downloaded in whole or in part as necessary. Is possible.

  In addition, a program for executing the processing described in this embodiment may be stored in a non-temporary computer-readable recording medium, or may be configured as a program product. Here, the “recording medium” refers to a memory card, USB (Universal Serial Bus) memory, SD (Secure Digital) card, flexible disk, magneto-optical disk, ROM, EPROM (Erasable Programmable Read Only Memory), EEPROM (registration). Trademark) (Electrically Erasable and Programmable Read Only Memory), CD-ROM (Compact Disk Read Only Memory), MO (Magneto-Optical disk), DVD (Digital Digital, Trademark) Any “portable physical media It is intended to include.

  The “program” is a data processing method described in an arbitrary language or description method, and may be in any form such as source code or binary code. Note that the “program” is not necessarily limited to a single configuration, and functions are achieved in cooperation with a separate configuration such as a plurality of modules and libraries or a separate program represented by the OS. Including things. In addition, a well-known structure and procedure can be used about the specific structure and reading procedure for reading a recording medium in each apparatus shown to embodiment, the installation procedure after reading, etc.

  Various databases and the like stored in the storage unit 106 are storage devices such as a memory device such as a RAM and a ROM, a fixed disk device such as a hard disk, a flexible disk, and an optical disk. Programs, tables, databases, web page files, and the like.

  The order response data management apparatus 100 may be configured as an information processing apparatus such as a known personal computer or workstation, or may be configured as the information processing apparatus to which an arbitrary peripheral device is connected. Further, the order response data management apparatus 100 may be realized by installing software (including a program or data) for realizing the processing described in the present embodiment in the information processing apparatus.

  Furthermore, the specific form of the distribution / integration of the devices is not limited to that shown in the drawings, and all or a part thereof may be functionally or physically in arbitrary units according to various additions or according to function additions. It can be configured to be distributed and integrated. That is, the above-described embodiments may be arbitrarily combined and may be selectively implemented.

  The present invention is particularly useful for business systems in general that improve the efficiency and reduce the load of work between the headquarters and stores that have multiple stores in the retail distribution industry and the like.

DESCRIPTION OF SYMBOLS 100 Order reply data management apparatus 102 Control part 102a Order data acquisition part 102b Order reception process part 102c Order reply management data creation part 102d Shipment process part 102e Transmission part 104 Communication interface part 106 Storage part 106a Order reply management database 108 Input / output interface part 112 Input device 114 Output device 150-1 to 150-n Store terminal device 200 Server 300 Network 400 Manufacturer 1000 Order response data management system

Claims (7)

An order response data management device with a control unit for managing delivery date responses and shipping operations at the headquarters for orders from the store to the headquarters,
The controller is
When there is an order from the store, order data fetching means for fetching the store order data;
It is determined whether the target of ordering is a headquarters inventory item or a manufacturer's ordering item. If the item is a headquarters inventory item, an inventory check is performed. Order processing means for receiving the response result from the manufacturer,
Order response management data creating means for inputting order response management data for managing at least the delivery date and the number of arrangements corresponding to the store order data based on the inventory check result and the response result from the manufacturer;
A shipping processing means for performing a shipping process of a headquarters inventory item or a received manufacturer order item based on the order response management data;
Data relating to the store where the order was placed is extracted from the order response management data, and transmitting means for transmitting to the store;
An order response data management device characterized by comprising: The order response management data creation means includes:
When inputting the order response management data, the store order data to be input is narrowed down by specifying the extraction conditions of the corresponding store order data from the store order data fetched by the order data fetching means. The order response data management apparatus according to claim 1, wherein: The order response management data creation means includes:
As the order type of the store order data managed by the order response management data, at least one of customer order, inventory replenishment, and automatic replenishment can be selected.
The order response data management apparatus according to claim 2, wherein the ordering data of the designated type is preferentially processed by designating any one of the order types as the extraction condition. The order response management data creation means includes:
Order content for each order, comprising at least a display area for displaying the store order data fetched by the order data fetching means, and a designation area for designating conditions for narrowing the store order data displayed in the display area The narrowing-down of the store order data and data input are performed using the store order reply input screen for managing the order processing status and the shipping processing status. Order response data management device. An order response data management system for managing delivery date responses and shipping operations at headquarters for orders from stores to headquarters,
The order response data management system includes:
An order response data management device including a control unit;
A plurality of store terminal devices capable of communicating with the order response data management device;
Including
The control unit of the order response data management device is
When there is an order from the store, order data fetching means for fetching the store order data;
It is determined whether the target of ordering is a headquarters inventory item or a manufacturer's ordering item. If the item is a headquarters inventory item, an inventory check is performed. Order processing means for receiving the response result from the manufacturer,
Order response management data creating means for inputting order response management data for managing at least the delivery date and the number of arrangements corresponding to the store order data based on the inventory check result and the response result from the manufacturer;
A shipping processing means for performing a shipping process of a headquarters inventory item or a received manufacturer order item based on the order response management data;
Data relating to the store where the order was placed is extracted from the order response management data, and transmitting means for transmitting to the store;
And the store terminal device comprises:
An order response data management system comprising: reception means for receiving the order response management data transmitted from the transmission means of the order response data management device. An order response data management method for managing a delivery date response and a shipping operation in the headquarters for an order from the store to the headquarters, executed in an order reply data management device including a control unit,
Executed in the control unit,
When there is an order from the store, an order data capturing step for capturing the store order data;
It is determined whether the target of ordering is a headquarters inventory item or a manufacturer's ordering item. If the item is a headquarters inventory item, an inventory check is performed. If the item is a manufacturer ordering item, a manufacturer order is performed. An order processing step for receiving a response result from the manufacturer;
Order response management data creation step for inputting order response management data for managing at least the delivery date and the number of arrangements corresponding to the store order data based on the inventory check result and the response result from the manufacturer;
A shipping processing step for performing a shipping process of the headquarters inventory item or the received manufacturer order item based on the order response management data;
Extracting data related to the store where the order was placed from the order response management data, and transmitting to the store;
An order response data management method characterized by including: An order response data management program for managing delivery date responses and shipping operations in the headquarters for ordering from the store to the headquarters for execution in an order reply data management device provided with a control unit,
For executing in the control unit,
When there is an order from the store, an order data capturing step for capturing the store order data;
It is determined whether the target of ordering is a headquarters inventory item or a manufacturer's ordering item. If the item is a headquarters inventory item, an inventory check is performed. If the item is a manufacturer ordering item, a manufacturer order is performed. An order processing step for receiving a response result from the manufacturer;
Order response management data creation step for inputting order response management data for managing at least the delivery date and the number of arrangements corresponding to the store order data based on the inventory check result and the response result from the manufacturer;
A shipping processing step for performing a shipping process of the headquarters inventory item or the received manufacturer order item based on the order response management data;
Extracting data related to the store where the order was placed from the order response management data, and transmitting to the store;
An order response data management program characterized by including:

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