JP2018032326A - Ticketing system and ticketing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide means for enabling an unmanned ticketing device to issue tickets such as free passes.SOLUTION: A ticketing system has a ticketing device 1 connected with a staff terminal 3 via a network 4. The ticketing device includes: a ticketing unit 24 for issuing a ticket to a user; an image acquisition unit 21 for acquiring a medium image on a medium describing identity confirmation information; a communication unit 12 for transmitting the medium image acquired by the image acquisition unit to the staff terminal; and a control unit 11 for issuing a ticket recording the identity confirmation information by the ticketing unit upon receiving ticketing instructions from the staff terminal. The staff terminal includes: a terminal display unit 34 for displaying the medium image received from the ticketing device; an input unit 35 for accepting an input of ticketing instructions from a staff; and a terminal control unit 31 for transmitting the ticketing instructions of the ticket to the ticketing device upon accepting the ticketing instructions.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a ticket issuing device installed in an unattended environment where a staff member is not resident and a ticket issuing system including the ticket issuing device.

  In a conventional ticketing system, a ticketing device and a clerk terminal are connected via a network, and when a discount ticket is issued to a user who uses a railroad, the ticketing device and a clerk terminal are connected so that voice communication is possible. When the user and the clerk are allowed to interact, the discount ticket or student card image taken with the ticketing device is displayed on the clerk terminal, the clerk confirms the transmitted image and gives a discount ticket issuance instruction, A discount ticket is issued by a ticket issuing device (see, for example, Patent Document 1).

JP 2014-13438 (paragraphs 0017, 0099-0127, FIGS. 10 and 11)

In recent years, railway companies have issued low-priced tickets (called free passes) for foreigners visiting Japan.
Foreign users (simply referred to as users) come to Japan by purchasing a free pass voucher in foreign countries before entering Japan, but they were installed at stations, etc. in order to obtain a free pass. It is necessary to perform issuing procedures at the exchange.

In particular,
(1) At the exchange office, the user presents an exchange certificate and passport (referred to as a passport).
(2) An attendant visually confirms the entry stamp and confirms that it is for tourism purposes.
(3) The user enters the passport number, name, nationality, etc. in the prescribed application form and submits it to the staff.
(4) The clerk will collect the voucher and hand it over to the user with an application form with a passport number, name, nationality, etc. and a free pass.
The free pass issuance procedure is performed by the following procedure.

  Foreigners who have received a special mount with a free pass attached will be able to use the railway by presenting the special mount to the station staff at the ticket gate.

  At this time, the foreigner may be required to present a passport to the station staff at the ticket gate to confirm the identity, and the station staff will fill in the application form with the passport number, name, nationality, and so on. After confirming that the passport number, nationality, and name match, and confirming the identity by looking at the face photo affixed to the passport, you can use the railway with a free pass.

  If such a free pass is issued with the above-mentioned conventional ticketing system while interacting with the user, it is necessary to affix the application form and the free pass to the dedicated mount. There is a problem that it takes time to issue a free pass and the exchange is crowded.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide means for enabling issuing of a ticket such as a free pass with an unattended ticketing device.

  In order to solve the above-mentioned problems, the present invention is a ticketing system in which a ticketing device and an attendant terminal are connected via a network, the ticketing device including a ticket issuing unit that issues a ticket to a user, and identity verification When an image acquisition unit that acquires a medium image of a medium on which information is described, a communication unit that transmits the medium image acquired by the image acquisition unit to the clerk terminal, and a ticketing instruction from the clerk terminal, A control unit that issues a ticket in which the identification information is recorded by the ticket issuing unit, and the attendant terminal displays the medium image received from the ticketing device, and issues a ticket issuing instruction from the attendant. An input unit that receives an input and a control unit that transmits a ticket issuing instruction to the ticket issuing device when the ticket issuing instruction is received.

  Thereby, the present invention has an effect that the user can receive a free pass with the unattended ticketing device 1 and can reduce congestion at the exchange.

Explanatory drawing which shows the external appearance of the ticket issuing apparatus of Example 1. The block diagram which shows the ticketing system of Example 1 Explanatory drawing which shows the example of a screen display of the terminal display part of Example 1. Flow chart showing the free pass ticketing process of the first embodiment Explanatory drawing which shows the example of a display of the menu screen of Example 1. FIG. The block diagram which shows the PET card processing part of Example 2 Explanatory drawing which shows the example of a screen display of the terminal display part of Example 2. Flow chart showing the free pass ticketing process of the second embodiment Explanatory drawing which shows the example of a display of the free path classification selection screen of Example 2.

  Embodiments of a ticketing system according to the present invention will be described below with reference to the drawings.

  Hereinafter, the ticket issuing system of this embodiment will be described with reference to FIGS.

  As shown in FIG. 1, the ticketing system according to the present embodiment includes an unmanned ticketing device 1 installed in a railway station building and a staff terminal 3 installed in a railway company center. Are connected via the communication network 4.

  The ticket issuing device 1 is installed in an unattended environment such as in the vicinity of a ticket gate of a station building, and as shown in FIG. 2, a counter 6 extending to the front side of the device body 5 is provided. A placement table 8 on which a certificate of exchange, a passport as a medium, and the like are placed is provided, and the structure shown in FIGS. 1 and 2 is provided.

  The control unit 11 of the ticket issuing device 1 is connected to the clerk terminal 3 by the communication unit 12 via the communication network 4, and controls each part in the ticket issuing device 1 so that the normal ticket, the express ticket, the free pass, etc. The issuance processing of a plurality of types of tickets, and the like, and mutual communication by voice with the clerk terminal 3 are also controlled.

  In this example, the free pass is a cheap free wide-area pass that can be used throughout Japan for foreigners who mainly come to Japan for sightseeing (if it is not necessary to distinguish, it is simply called a free pass) .).

  The storage unit 13 stores a program executed by the control unit 11, various data used for the program, a processing result by the control unit 11, and the like.

  The operation display unit 14 includes a display screen such as an LCD and a touch panel as input means arranged on the screen, and displays a menu screen, various selection screens, and the like on the display screen. To accept selection input by the user.

  The card processing unit 15 reads user information such as a card number recorded on a magnetic stripe or an IC chip of a transaction card such as a user's credit card inserted from the card insertion / discharge port 15a, and at the end of the transaction. The receipt on which the transaction details are printed is discharged together with the transaction card from the card insertion outlet 15a and returned to the user.

  The banknote processing unit 16 receives a banknote inserted by the user from the banknote insertion slot 16a, discriminates and counts the banknote, stores it in the storage box, pays out a banknote corresponding to change, and counts it. It discharges collectively from the discharge port 16b and delivers to a user.

  The coin processing unit 17 accepts coins inserted by the user from the coin insertion slot 17a, discriminates and counts them, stores them in the storage, and pays out coins corresponding to change etc. from the storage and counts them. Accumulated in the coin outlet 17b and delivered to the user.

  The proximity detection unit 18 includes a proximity sensor 18a provided on the front panel of the apparatus main body 5, and detects a user who has entered a predetermined proximity detection range set on the front side of the ticket issuing device 1, and controls the control unit. 11 outputs a user detection signal, detects a user who has moved out of the predetermined proximity detection range, and outputs a user leave signal to the control unit 11.

The image acquisition unit 21 includes a document camera 21 a having a pan / tilt / zoom mechanism that is installed with the field of view facing the upper surface of the mounting table 8, and a passport or exchange certificate mounted on the mounting table 8. And the like are captured and output to the control unit 11.
On the upper surface of the mounting table 8 of the present embodiment, a passport is formed by aligning the upper left corner of the rectangular exchange certificate with the upper left corner of the square bracket-shaped corner mark 8a for placing the exchange certificate and the spread passport. Corner marks 8b for placement are set in advance (see FIG. 2).

  The information reading unit 22 reads the passport information including the passport number, name, nationality, etc. as the identity confirmation information from the passport image acquired by the image acquisition unit 21 by the character recognition function according to the instruction from the control unit 22. Output to the control unit 11.

  The collection unit 23 transports and stores discount coupons, exchange certificates, and the like, which are input from the insertion port 23a, into a recovery box.

  The ticket issuing unit 24 as a ticket issuing unit has a printing mechanism such as a printer, and issues a normal boarding ticket, limited express ticket, commuter pass, and coupon ticket from the issuing port 24a and is also transmitted from the staff terminal 3. Based on the instruction, the free pass of this embodiment is issued from the issuing port 24a.

  The user photographing unit 25 includes a camera 25a for photographing a user's operation and facial expression, etc., and is installed with the field of view of the camera 25a facing the front side of the ticketing apparatus 1, and is operating the ticketing apparatus 1. A user's image consisting mainly of a video of the user's upper body is taken.

  The voice unit 26 includes a speaker 26a for transmitting voice, a microphone 26a for collecting voice, and the like. The voice of the staff transmitted from the staff terminal 3 is reproduced by the speaker 26a and transmitted to the user. The voice signal of the user collected at 26 b is output to the control unit 11.

  The input port 23a of the collection unit 23, the card insertion / exhaust port 15a of the card processing unit 15, the issue port 24a of the ticket issuing unit 24, and the mounting table 8 in the present embodiment are printed by the image acquisition unit 21 indicated by a two-dot chain line in FIG. Arranged in approximately one row along the viewing direction of the camera 21a.

  The clerk terminal 3 is configured by a server device, a personal computer, or the like, and has the configuration shown in FIG.

  The terminal control unit 31 is connected to the ticket issuing device 1 via the communication network 4 by the communication unit 32, and controls each unit in the clerk terminal 3 to execute user support processing by the clerk and the ticket issuing device. It also controls intercommunication by means of voice and the like.

  The terminal storage unit 33 stores a program executed by the terminal control unit 31, various data used therefor, an application form, an input screen for each notification form, and the like.

  The terminal display unit 34 includes a display screen such as an LCD, and the display screen is divided into a user display area 34a and a mounting table display area 34b as shown in FIG. The user image taken by the user photographing unit 25 transmitted from the ticket issuing device 1 is displayed, and the exchange card photographed by the image acquiring unit 21, the passport image, and the like are displayed in the mounting table display area 34b. Is done.

  The input unit 35 includes character keys, a numeric keypad, a mouse, and the like that are used when a staff member issues a ticketing instruction, and receives an instruction input or the like by the staff member.

  The operation unit 36 includes cursor keys for fine adjustment of the pan / tilt mechanism of the document camera 21a of the ticket issuing device 1, an operation dial for fine adjustment of the zoom mechanism, and “connection” for connecting a line with the ticket issuing device 1. Operation keys such as a “block” key and a “block” key for blocking are provided.

  The voice unit 37 is composed of a headphone-type headset in which a speaker that transmits voice and a microphone that collects voice is integrated, and the user's voice transmitted from the ticket issuing device 1 is played back by the speaker. And the voice signal of the clerk collected by the microphone is output to the terminal control unit 31.

  The notification unit 38 includes an alarm device having a speaker or the like that emits an electronic sound or the like. When the connection request from the ticket issuing device 1 is received, the notification unit 38 issues an alarm to notify the arrival of the connection request.

  In the terminal storage unit 33 of the present embodiment, preset information of the document camera 21a of the image acquisition unit 21 of the ticket issuing apparatus 1 is set and stored in advance.

  The following three preset information items are set.

  Preset A: Position information of a pan / tilt / zoom mechanism for capturing a wide-angle image focused on the entire top surface of the mounting table 8 and the insertion port 23a of the collection unit 23 in the field of view.

  Preset B: Position information of a pan / tilt / zoom mechanism for capturing an image of the entire top surface of the mounting table 8 in focus.

  Preset C: Position information of a pan / tilt / zoom mechanism that focuses on an enlarged image of a passport information entry page of the passport information on the mounting table 8.

  Further, the preset A is stored in advance in the storage unit 13 of the present embodiment as preset information for performing the initial setting of the document camera 21a of the image acquisition unit 21.

  Hereinafter, a free pass issuing process by cooperation between the ticket issuing device 1 and the staff terminal 3 of the ticketing system of the present embodiment will be described using the flowchart shown in FIG. The step name is represented by S for the ticket issuing device 1 and SA for the attendant terminal 3.

  In the following description, the user is a foreign tourist who purchases a wide-area free pass voucher in a foreign country and obtains the wide-area free pass using the ticketing device 1 of this embodiment. Will be described as an example.

  When a station employee or the like of a railway company turns on the ticket issuing device 1 at the start of work, the program stored in the storage unit 13 of the ticket issuing device 1 is automatically activated, and the document camera 21a of the image acquisition unit 21 The initial setting state stored in the storage unit 13, that is, the state set for preset A, is set to the state in which a wide-angle image is set in which the entire upper surface of the mounting table 8 and the insertion port 23a of the recovery unit 23 are simultaneously viewed. A menu screen shown in FIG. 5 is displayed on the display screen of the display unit 14.

  On the menu screen, there is a statement that prompts the user to press the ticket type selection button, a “buy regular ticket” button to purchase a regular ticket, and “buy special ticket” to purchase a regular express ticket. Button, "buy commuter pass" button to purchase a regular commuter pass, "buy coupon ticket" button to purchase a regular coupon ticket, "free pass purchase" to purchase the wide area free pass of this embodiment A ticket type selection button such as a “button” and a “caller” button for requesting assistance from a staff member of the staff terminal 3 when the user is lost in operation or the like are displayed.

  S1: The control unit 11 of the ticket issuing device 1 continues to wait in the user waiting state waiting for the proximity sensor 18a of the proximity detecting unit 18 to detect a user in proximity to the ticketing device 1 while displaying the menu screen. When the user detection signal is output from the proximity detection unit 18, the process proceeds to step S2.

  S2: The control unit 11 that has detected the proximity of the user based on the user detection signal waits for the user to press the ticket type selection button, and when the ticket type selection button is pressed, step S3 Migrate to If the ticket type selection button is not pressed, the standby is continued.

  In this embodiment, a foreign user presses the “free pass purchase” button.

  S3: Upon pressing the “Purchase Free Pass” button, the control unit 11 that has recognized the execution of the free pass ticketing process using the exchange voucher sends a connection request with a request reason for the free pass purchase to the communication network 4 To the staff terminal 3 (step SA1), and the process proceeds to step S4.

  SA1: The terminal control unit 31 of the attendant terminal 3 continues to wait in the connection request reception waiting state waiting for reception of the connection request from the ticket issuing device 1, and when the connection request is received, the notification unit 38 issues an alarm. A staff member is informed that the connection request from the ticket issuing device 1 has arrived, and the request reason attached to the connection request in the mounting table display area 34b of the terminal display unit 33 (in this step, purchase of a free pass) Is displayed as a wording.

  The clerk who has recognized the arrival of the connection request from the ticket issuing device 1 presses the “connection” key of the operation unit 36, and the terminal control unit 31 that has recognized this presses the connection request transmission source ticket issuing device 1. A line on the communication network 4 is established, and voice communication with the ticket issuing apparatus 1 via the communication network 4 is started.

  That is, the terminal control unit 31 starts transmission of the clerk's voice collected by the microphone of the voice unit 37 to the ticket issuing device 1 and collects sound by the microphone of the voice unit 26 transmitted from the ticketing device 1 after connection. The user's voice is reproduced by the speaker of the headset, the user image transmitted from the ticket issuing device 1 is displayed on the user display area 34a of the terminal display unit 34, and is photographed by the document camera 21a of the image acquisition unit 21. Display of the mounted table image on the mounting table display area 34b is started, and the process proceeds to Step SA2. The display of the user image and the placement table image is continued until the line with the ticket issuing apparatus 1 is interrupted (see step SA8 described later).

  In addition, after the connection request is transmitted, the control unit 11 of the ticket issuing apparatus 1 that has continued monitoring the connection state with the clerk terminal 3 that is the connection destination confirms the connection with the clerk terminal 3 and uses the clerk. Voice communication with the person via the communication network 4 is started.

  That is, the control unit 11 is a staff terminal for the user's voice collected by the microphone of the voice unit 26, the mounting table image shot by the document camera 21 a of the image acquisition unit 21, and the user image shot by the user shooting unit 25. 3, and the reproduction of the clerk's voice collected by the microphone of the voice unit 37 transmitted from the clerk terminal 3 after connection is started by the speaker 26 a of the voice unit 26. As the mounting table image at this time, a wide-angle image by preset A that is initially set in advance is transmitted.

As a result, the user can interact with the clerk, and can receive operation support from the clerk if he orally asks about the operation method.
In addition, the clerk can accurately instruct an operation for confirming the passport or the exchange certificate by the user while confirming the user image displayed on the terminal display unit 34.

  SA2, S4: The terminal control unit 31 that has started the voice communication with the ticket issuing device 1 and the control unit 11 that has started the voice communication with the attendant terminal 3 continue the voice communication, respectively, and the wide area free at step SA2 and step S4. Executes path issuance condition confirmation linkage processing.

  That is, the clerk inputs the transmission instruction of the preset B by using the keyboard of the input unit 35 or the like, and the terminal control unit 31 that receives the instruction transmits the preset information of the preset B stored in the terminal storage unit 33, that is, the mounting table 8. Is read out, and a camera field of view change instruction with this information is transmitted to the ticketing apparatus 1 as the transmission source.

  The control unit 11 of the ticket issuing apparatus 1 that has received the camera view change instruction switches the view of the document camera 21a of the image acquisition unit 21 based on the received preset information of the camera view change instruction, and mounts the image taken by the document camera 21a. 8 is transmitted to the staff terminal 3.

  The terminal control unit 31 that has received the entire upper surface image of the mounting table 8 displays the received entire upper surface image in the mounting table display area 34 b of the terminal display unit 34.

  The clerk who has visually confirmed this, places the upper left corner of the exchange certificate on the upper corner mark 8a of the mounting table 8, and opens the page of the passport on which the face photo, passport number, name and nationality are described. The user is informed by voice that he will request placement with the upper left corner aligned with the lower corner mark 8b, and the foreign user places the exchange card he has brought and the passport that opens the corresponding page. It mounts in each predetermined position of the mounting base 8.

  An attendant who has confirmed the placement of the exchange voucher and passport by the image displayed on the placement table display area 34b has the passport information (passport number, name, nationality) written on the voucher and the passport information written on the passport. In addition to confirming that they are the same, it is confirmed that the face photo of the passport and the user displayed in the user display area are the same person.

  At this time, the clerk reads the ticket information such as the validity period of the free pass, adults and children, the grade of the boarding vehicle, etc. and the date of issue of the exchange certificate, which are written on the exchange certificate, and the exchange certificate is issued on that day. Confirm that it is within the specified period from the date.

  The person who has confirmed the passport information on the exchange voucher and the passport, and confirmed the identity between the passport and the user, is the page where the entry stamp of the passport on the mounting table 8 is imprinted as entry information to Japan. The user is notified by voice that the user requests to open the card, and the user opens the corresponding page of the passport on the mounting table 8 while the exchange certificate is mounted on the mounting table 8.

  The attendant confirms that the purpose of visiting Japan is for tourism purposes based on the image of the immigration stamp stamp page of the passport displayed in the placement table display area 34b.

  After confirming that the user's purpose of visiting Japan is for tourism and confirming the conditions for issuing a wide-area free pass, the attendant inputs a preset C transmission instruction through the input unit 35, and accepts this terminal control. The unit 31 reads the preset information of the preset C stored in the terminal storage unit 33, that is, the preset information for photographing the enlarged image of the page of the passport information of the passport on the mounting table 8, and proceeds to step SA3. .

  SA3: The terminal control unit 31 that has read the preset information of the preset C transmits a camera field of view change instruction with the preset information to the ticket-issuing device 1 (step S5).

  S5: Upon receiving the camera view change instruction, the control unit 11 switches the view of the document camera 21a of the image acquisition unit 21 based on the received camera view change instruction preset information, and describes the passport information captured by the document camera 21a. An enlarged image of the page is transmitted to the staff terminal 3.

  Upon receiving the enlarged image of the passport information description page, the terminal control unit 31 displays the received enlarged image in the mounting table display area 34 b of the terminal display unit 34.

  At the same time, the clerk informs the user by voice that he / she requests to reopen the passport information description page of the passport, and the user places the exchange certificate on the mounting table 8 while placing it on the mounting table 8. Open the corresponding page of the above passport.

  The staff member who has confirmed the enlarged image of the passport information description page displayed in the placement table display area 34b has displayed the cursor of the operation unit 36 when the position of the passport information description page is misaligned or the characters are unclear. The passport information can be clearly photographed by finely adjusting the shooting position, the image magnification, the focus, etc. by using the operation dial or the like, and the passport information reading instruction is input by the input unit 35.

  The terminal control part 31 which received this transmits a passport information reading instruction | indication to the ticket issuing apparatus 1 (step S6) by step SA4.

  S6: Upon receiving the passport information reading instruction, the control unit 11 uses the document camera 21a of the image acquisition unit 21 to enlarge the page for describing the passport information in the field of view of the document camera 21a when receiving the passport information reading instruction. A still image of the image is taken, and the still image is converted into characters by the character recognition function of the information reading unit 22, and the process proceeds to step S7.

  S7: The control unit 11 that has converted the passport information into characters transmits a character recognition result including the converted recognized characters to the attendant terminal 3 (step SA5).

  SA7: The terminal control unit 31 that has received the character recognition result of the passport information displays the received character recognition result at the lower part of the mounting table display area 34b, and the attendant describes the passport information displayed in the mounting table display area 34b. After confirming that the passport information read from the enlarged image of the page matches the displayed character recognition result, the input unit 35 inputs a passport information storage instruction.

  The terminal control part 31 which received this transmits a passport information storage instruction | indication to the ticket issuing apparatus 1 (step S8) by step SA5.

  S8: Upon receiving the passport information storage instruction, the control unit 11 stores the character recognition result of the passport information in the storage unit 13.

  On the other hand, the clerk who has finished inputting the instruction to store the passport information inputs the transmission instruction of the preset A by the input unit 35, and the terminal control unit 31 that receives the instruction inputs the preset A stored in the terminal storage unit 33. Preset information, that is, preset information for photographing a wide-angle image in which the entire upper surface of the mounting table 8 and the input port 23a of the collection unit 23 are simultaneously viewed, is read, and the camera field of view with the preset information of preset A is added in step SA6. A change instruction is transmitted to the ticket issuing apparatus 1 (step S9).

  S9: Upon receiving the camera view change instruction, the control unit 11 switches the view of the document camera 21a of the image acquisition unit 21 based on the received preset information of the camera view change instruction, and the placement table 8 captured by the document camera 21a. A wide-angle image obtained by photographing the entire upper surface and the insertion port 23a is transmitted to the staff terminal 3.

The terminal control unit 31 that has received the wide-angle image obtained by photographing the entire upper surface of the mounting table 8 and the insertion port 23 a displays the received wide-angle image in the mounting table display area 34 b of the terminal display unit 34.
At the same time, the clerk informs the user by voice that he / she requests the insertion of the exchange certificate into the insertion port 23a of the collection unit 23, and the user exchanges the card that has been placed on the mounting table 8. A certificate is inserted into the slot 23a.

  Upon detecting this, the control unit 11 conveys the exchange card that has been inserted into the collection box of the collection unit 23 and stores it.

  A staff member who confirms the insertion of the exchange certificate into the insertion slot 23a by the image of the mounting table display area 34b inputs a wide area free pass ticketing instruction through the input unit 35.

  That is, the clerk inputs the free pass ticket information such as the validity period read from the exchange certificate in step SA2 above, the adult, the child, the grade of the boarding vehicle, etc. by the input unit 35, and then issues the free pass ticket. Enter instructions.

  In step SA7, the terminal control unit 31 that has received this transmits a ticket issuing instruction with the input ticket information to the ticket issuing device 1 (step S10), and proceeds to step SA8.

  S10: Receiving the ticket issuing instruction, the control unit 11 recognizes the current date by the clock function and reads the passport information including the recognized characters stored in the storage unit 13, and adds the received free pass ticket information thereto. The ticket is issued to the ticket issuing unit 24. The ticket issuing unit 24 discharges the passport information, the ticket information and the current pass printed on the front surface as the date of issue, and ejects it from the issue port 24a. When it is detected that it has been pulled out, the process proceeds to step S11.

  The free pass issued in this step is a ticket that has a plain back surface.

  SA8: On the other hand, the clerk who confirms that the user has received the free pass by the wide-angle image obtained by photographing the entire upper surface of the mounting table 8 and the insertion port 23a displayed in the mounting table display area 34b, Press the “Block” key.

  Recognizing that the “block” key is pressed, the terminal control unit 31 disconnects the connection with the ticket issuing apparatus 1 via the communication network 4 to release the voice communication state, ends the current process, and returns to step SA1. The standby in the waiting state for receiving the connection request from the ticket issuing device 1 is continued.

  S11: The control unit 11 continues to monitor the connection state with the clerk terminal 3 after detecting the withdrawal of the free pass by the user. When the connection with the clerk terminal 3 is interrupted, the control unit 11 uses the ticketing system. When the end of the free pass issuance process is determined and a user leaving signal is output from the proximity detection unit 18, the current process is terminated, and the process returns to step S1 to detect the user. Continue waiting in the waiting user waiting state.

  In this way, a free pass issuance process is executed by cooperation between the ticket issuing device 1 and the staff terminal 3 of the ticketing system of the present embodiment.

  A foreign user who has received the wide area free pass issued by the ticket issuing apparatus 1 can use the railway by presenting the free pass to the station staff at the ticket gate.

  At this time, the foreigner may be required to present a passport to the station staff at the ticket gate to confirm the identity, but since the passport information is printed on the wide area free pass of this embodiment, the station staff After confirming the match between the passport information of the passport and the passport information printed on the free pass, and confirming the identity by the face photo affixed to the passport, the rail can be used by the free pass.

  As described above, in this embodiment, since a wide area free pass in which passport information is printed is issued from the ticketing apparatus 1 installed in an unattended environment, the user can use the unmanned ticketing apparatus 1 to make a wide area. In addition to being able to receive a free pass, it is no longer necessary to issue a procedure at a manned exchange, reducing congestion at the exchange.

  Further, in this embodiment, the exchange certificate placed on the placement table 8 is kept displayed in the placement table display area 34b of the terminal display unit 33, so that an attendant can monitor the exchange certificate and exchange Unauthorized acts such as duplicate use due to replacement of proof can be prevented in advance.

  In this embodiment, during steps SA4 to SA6, the image of the placement table display area 34b is switched to an enlarged image of the page describing the passport information. However, in step S9 of the ticket issuing device 1 thereafter, the placement table. Since the display of the display area 34b is switched to a wide-angle image obtained by photographing the entire upper surface of the mounting table 8 and the insertion slot 23a, for example, when the exchange certificate is not placed, the attendant prompts the placement of the exchange certificate. It is possible to prevent fraudulent acts due to exchange certificates.

  The ticket issuing system according to this embodiment will be described below with reference to FIGS. Note that parts similar to those in the first embodiment are denoted by the same reference numerals, and description thereof is omitted.

  In this example, the free pass is used as a cheap ticket that can be used for foreigners who come to Japan mainly for sightseeing purposes, such as vehicles in specific areas such as sightseeing spots in Japan, or on routes of specific railway companies. It is assumed that this is a regional free pass (if it is not necessary to distinguish, it is simply referred to as a free pass).

  In addition to the same configuration as that of the first embodiment, the card processing section 15 of the present embodiment includes a PET (Poly-Ethylene Terephthalate) card processing section 41.

  The PET card of this embodiment is a credit card-sized thin card, and a magnetic coating is applied to the entire back surface.

  As shown in FIG. 6, the PET card processing unit 41 as a ticket issuing unit includes a hopper unit 42, a printing unit 43, a magnetic data writing unit 44, a conveyance path 45, and the like.

  The hopper unit 42 is a storage unit that stores a plurality of PET cards having a plain front surface, and is provided with a feeding mechanism that feeds out the stored PET cards one by one.

  The printing unit 43 includes an ink jet type color printer and prints a card design or the like on the front surface of the PET card.

  The magnetic data writing unit 44 includes a magnetic head and the like, and writes predetermined information such as ticket information sent from the control unit 11 on the magnetic coating on the back surface of the PET card.

  The conveyance path 45 is a conveyance unit that conveys the PET card by a roller pair and / or a belt pair or a combination thereof, and connects the above-described parts to convey the PET card, and prints by the printing unit 43. The PET card for which magnetic data has been written by the magnetic data writing unit 44 is transported to the card insertion / ejection port 15 a of the card handling unit 15.

  The terminal display unit 34 of the present embodiment is configured in the same manner as in the first embodiment, and its display screen is divided into two as in the first embodiment, and is transmitted from the ticket issuing apparatus 1 to the user display area 34a. In addition to displaying a user image taken by the user photographing unit 25, as shown by a broken line in FIG. 7, when taking a face photo as identification information of the user, the face image is cut off. A photograph cutting area 46 to be taken is displayed, and an image of a passport photographed by the image acquisition unit 21 is displayed in the mounting table display area 34b.

  In the storage unit 13 of the ticket issuing apparatus 1 of the present embodiment, the preset A is stored in advance as preset information for performing the initial setting of the document camera 21a of the image acquisition unit 21 as in the first embodiment. .

In addition, for each of a plurality of free pass types, the storage unit 13 stores preset purchase prices for different adults and children, valid periods, print data of card designs, and the like.
The terminal storage unit 33 of the clerk terminal 3 of this embodiment stores in advance three pieces of preset information consisting of presets A, B, and C as in the first embodiment.

  In addition, the terminal storage unit 33 has a coordinate area of a photo cut-out area 46 set in the same aspect ratio as the face photograph of a passport, which is displayed in the user display area 34a when a user's face photograph is taken. A coordinate area of a photo cutting frame (not shown) similar to the photo cutting area 46 displayed on the display screen of the operation display unit 14 of the ticket issuing apparatus 1 is set and stored in advance.

  Below, the free pass issue process by cooperation with the ticket issuing apparatus 1 and the staff terminal 3 of the ticketing system of a present Example is demonstrated using the flowchart shown in FIG. The step name is SB for the ticket issuing device 1 and SC for the attendant terminal 3.

  In the following description, a case where the user is a foreigner and purchases a regional free pass using the ticket issuing apparatus 1 of the present embodiment will be described as an example.

  Since the processing operations of the steps SB1 and SB2 of this embodiment are the same as the processing operations of the steps S1 and S2 of the first embodiment, description thereof is omitted.

  SB3: Upon pressing the “Purchase Free Pass” button, the control unit 11 that has recognized the execution of the regional free pass ticketing process displays a free pass type selection screen on the display screen of the operation display unit 14.

  On the free path type selection screen, as shown in FIG. 9, a message prompting the user to press the free path type selection button, a plurality of free path type selection buttons for selecting the regional free path of each company, and the free to purchase "Adult" button and "Child" button for specifying different adults and children on the pass, and "Call clerk" button for requesting assistance from the clerk at the clerk terminal 3 when the user is lost in operation, etc. Etc. are displayed.

  The user who is a foreigner presses one of the free pass type selection buttons, and presses either the “adult” button or the “child” button.

  SB4: The control unit 11 that has recognized the type of the selected local free pass by pressing the free pass type selection button or the like sends a connection request with a request reason to purchase the selected local free pass to the communication network 4 Is sent to the staff terminal 3 (step SC1), and the selected free pass type and adult / child distinction are stored in the storage unit 13 and the process proceeds to step SB5.

  Since the subsequent processing operation of step SC1 is the same as the processing operation of step SA1 of the first embodiment, description thereof is omitted.

  SC2, SB5: The terminal control unit 31 that has started voice communication with the ticket issuing device 1 and the control unit 11 that has started voice communication with the attendant terminal 3 continue the voice communication, respectively, and the area free at step SC3 and step SB5. Executes path issuance condition confirmation linkage processing.

  That is, the clerk transmits a camera visual field change instruction with preset B preset information to the sender ticket issuing apparatus 1 in the same manner as in steps SA2 and S4 of the first embodiment.

  The control unit 11 of the ticket issuing apparatus 1 that has received the camera field of view change instruction transmits the entire top surface image of the mounting table 8 taken by the document camera 21a to the attendant terminal 3 in the same manner as steps SA2 and S4 of the first embodiment. .

  The terminal control unit 31 that has received the entire upper surface image of the mounting table 8 displays the received entire upper surface image in the mounting table display area 34 b of the terminal display unit 34.

  The clerk who visually recognizes this, with the face photo, passport number, name, and nationality of the passport open, with the upper left corner aligned with the lower corner mark 8b. The request is communicated to the user by voice, and the foreign user opens the corresponding page of the passport he / she brought and places it on the mounting table 8 at a predetermined position.

  A staff member who confirms the placement of the passport by the image displayed on the placement table display area 34b confirms that the face photograph of the passport and the user displayed in the user display area are the same person.

  After confirming the identity of the passport and the user and confirming the conditions for issuance of the regional free pass, the staff member inputs a transmission instruction for preset C in the same manner as in steps SA2 and S4 in the first embodiment. Is read out preset information stored in the terminal storage unit 33, that is, preset information for photographing an enlarged image of the passport information of the passport on the mounting table 8. Control goes to step SC3.

  Subsequent processing operations of Steps SC3 to SC5 and SB6 to SB8 are the same as the processing operations of Steps SA3 to SA5 and S5 to S7 of the first embodiment, and thus description thereof is omitted.

  SB9: Upon receiving the passport information storage instruction, the control unit 11 stores the character recognition result of the passport information in the storage unit 13, and returns the document camera 21a of the image acquisition unit 21 to the initial set state.

  On the other hand, the clerk who has finished inputting the instruction to store the passport information inputs the instruction to display the photo cut frame by the input unit 35, and the terminal control unit 31 that has received this instruction is stored in the terminal storage unit 33. The coordinate area of the photo cutout area 46 displayed in the person display area 34a and the coordinate area of the photo cutout frame displayed on the display screen of the operation display unit 14 of the ticket issuing apparatus 1 are read out.

  Then, the terminal control unit 31 displays the photo cut area 46 in the user display area 34a based on the read coordinate area of the photo cut area 46, and also includes a photo cut frame with the read photo cut frame coordinate area. A display instruction is transmitted to the ticket issuing apparatus 1 (step SB10).

  SB10: Upon receiving the photo cut frame display instruction, the control unit 11 switches the display on the operation display unit 14 to the moving image of the user image taken by the camera 25a of the user photographing unit 25, and the photo cut received on the display screen A photo cut frame is displayed based on the coordinate area of the frame display instruction.

  At the same time, the clerk requests to move to the front of the camera 25a so that the face is reflected in the center of the photo cut frame displayed on the operation display unit 14 in order to take a picture of the user's face. The voice is transmitted to the user, and the user moves to the front of the camera 25a so that his / her face is positioned at the center of the photo cutout frame while viewing the video displayed on the operation display unit.

  The clerk who has confirmed this state based on the user image in the photo cutout area 34a displayed in the user display area 34a of the terminal display unit 34, when the face image in the photo cutout area 34a becomes a predetermined size. In addition, an instruction to take a face photograph is input by the input unit 35.

  Receiving this, the terminal control unit 31 transmits a face photography instruction to the ticket issuing device 1 (step SB11) in step SC7.

  SB11: Upon receiving the face photography instruction, the control unit 11 takes a still image of the user image displayed on the operation display unit 14 with the camera 25a of the user photography unit 25 when the face photography instruction is received. Then, a face image of an area corresponding to the photo cut frame is cut out from the still image, and the face image is stored in the storage unit 13.

  On the other hand, the clerk who has finished inputting the instruction to take a face photograph inputs the payment instruction for the purchase price of the area free pass selected by the user through the input unit 35, and the terminal control unit 31 that has received this receives the instruction for payment. In step SC8, a purchase price payment instruction is transmitted to the ticket issuing apparatus 1 (step SB12).

  SB12: Upon receiving the purchase price payment instruction, the control unit 11 reads out the free pass type and the adult / child type stored in the storage unit 13, and the user who has read out from the storage unit 13 selects based on these. Execute the purchase payment process for the regional free pass purchase.

  That is, the control unit 11 displays the display screen of the operation display unit 14 on the read purchase price, a “card” button for selecting payment by a transaction card such as a credit card, and “cash” for selecting payment by cash. The user switches to the payment method selection screen displaying buttons and the like, and the user selects payment by cash and presses the “cash” button.

  Recognizing that the user has selected cash payment, the control unit 11 prompts the display screen of the operation display unit 14 to insert a bill into the bill insertion slot 16a and insert a coin into the coin insertion slot 17a. The cash insertion request screen displaying the wording, purchase price, total deposit amount display field, etc. is displayed, and the user inserts the bill into the bill insertion slot 16a and / or inserts the coin into the coin insertion slot 17a. .

  Whenever a bill and / or coin is deposited, the control unit 11 calculates the total amount and displays it in the display column of the total deposit amount, and when the total amount exceeds the purchase price, the bill insertion slot 16a. Then, the coin slot 17a is closed, and the deposited banknotes and / or coins are stored in the respective storages of the banknote processing unit 16 and / or the coin processing unit 17.

  At this time, when change is necessary, a bill and / or coin corresponding to change is fed from the bill processing unit 16 and / or the coin processing unit 17 and discharged from the bill discharge port 16b and / or the coin discharge port 17b. Hand over to the person.

  Then, the control unit 11 purchases a purchase price indicating that the purchase price has been received when the total amount received matches the purchase price or when the receipt of the bills and / or coins discharged as change is detected by the user. A receipt notification is transmitted to the staff terminal 3 (step SC9).

  In addition, when the user selects payment by a transaction card in this step, the control unit 11 that recognizes the transaction displays the transaction to the card insertion / extraction port 15a of the card processing unit 15 on the display screen of the operation display unit 14. When a card insertion request screen displaying a message prompting the insertion of the card is displayed and the user inserts the transaction card into the card insertion / extraction port 15a, the user information such as the card number is read from the inserted card and read. When a card payment transaction message with user information and purchase price is sent to a host computer (not shown) and a response indicating the completion of the card transaction is received from the host computer, it is inserted from the card insertion / extraction port 15a. When the transaction card is discharged and the receipt of the transaction card by the user is detected, a purchase price receipt notification is transmitted to the staff terminal 3.

  SC9: Upon receiving the purchase price receipt notification, the terminal control unit 31 displays a message indicating that the received purchase price receipt notification has been received at the bottom of the mounting table display area 34b. The terminal control unit 31 that has received and received the regional free pass ticketing instruction transmits the regional free pass ticketing instruction to the ticket issuing device 1 (step SB14), and proceeds to step SC10.

  SB14: Upon receiving the ticket issuing instruction, the control unit 11 recognizes the current date by its clock function, reads the passport information consisting of the recognized characters stored in the storage unit 13 and the face image of the user, and selects the selected free pass. The type, adult, and child are read out, and based on these, the regional free pass purchase price, valid period, and card design print data selected by the user read out from the storage unit 13 are read out.

  Then, the read free pass type, adult / child distinction, purchase price, regional free pass ticket information including validity period, passport information, card design and face image print data are processed by the PET card processing of the card processing unit 15 The PET card processing unit 41 issues a free pass consisting of a PET card.

  That is, the control unit 11 feeds one plain PET card stored in the hopper unit and conveys it to the printing unit 43 through the conveyance path 45, and the printing unit 43 passes the passport information, face image, After printing and recording the card design, ticket information and current date as the date of issue, the free pass on which the face photo is printed is conveyed to the magnetic data writing unit 44, and the passport information, ticket Information is written, this is conveyed and discharged to the card insertion / discharge port 15a through the conveyance path 45, and when it is detected that the user has pulled out the free pass, the process proceeds to step SB15.

  SA8: On the other hand, the clerk who confirms that the user has received the free pass by the wide-angle image obtained by photographing the entire upper surface of the mounting table 8 and the insertion port 23a displayed in the mounting table display area 34b, Press the “Block” key.

  Recognizing that the “block” key has been pressed, the terminal control unit 31 disconnects the connection with the ticket issuing apparatus 1 via the communication network 4 to release the voice communication state, ends the current process, and returns to step SC1. The standby in the waiting state for receiving the connection request from the ticket issuing device 1 is continued.

  SB15: The control unit 11 continues to monitor the connection state with the clerk terminal 3 after detecting the withdrawal of the free pass by the user. When the connection with the clerk terminal 3 is interrupted, the control unit 11 uses the ticketing system. When the end of the free pass issuance process is determined and a user leaving signal is output from the proximity detection unit 18, the current process is terminated, and the process returns to step SB1 and the proximity detection unit 18 detects the user. Continue waiting in the waiting user waiting state.

  In this way, a free pass issuance process is executed by cooperation between the ticket issuing device 1 and the staff terminal 3 of the ticketing system of the present embodiment.

  A user who is a foreigner who has received the regional free pass issued by the ticket issuing device 1 can use the railway by passing the regional free pass issued to the automatic ticket gate.

  At this time, a foreigner may be asked to present a passport by a station attendant at the ticket gate to confirm the identity, but the passport information and a photo of the face are printed on the regional free pass in this example. The station staff can check the match between the passport information on the passport and the passport information printed on the free pass, and after using the face photo printed on the free pass to confirm the identity, the train can be used with the free pass. become.

  As described above, in this embodiment, since the ticket issuing device 1 installed in an unattended environment issues a regional free pass consisting of a PET card on which passport information and a user's face image are printed. A person can purchase a regional free pass without going to a manned ticket purchase window.

In addition, since the PET card processing unit 41 that performs printing on a plain PET card is provided, a single hopper unit 42 can handle a plurality of regional free passes, and the ticketing apparatus 1 can be downsized. it can.
Furthermore, since the face photo is printed on the free pass, unauthorized use of the free pass sold at a low price for foreigners can be prevented.

  In the present embodiment, the PET card processing unit 41 has been described as being built in the card processing unit 15, but may be built in the ticket issuing unit 24, independently of the card processing unit 15 and the ticket issuing unit 24, You may make it mount in the ticket issuing apparatus 1 independently.

In this embodiment, the user's face photo is printed on the regional free pass. However, the user's face photo may be printed on the wide area free pass of the first embodiment.
In each of the above-described embodiments, it has been described that the headset is used for voice communication by the staff of the staff terminal 3, but a handset-type handset may be used.

DESCRIPTION OF SYMBOLS 1 Ticket issuing apparatus 3 Staff terminal 4 Communication network 5 Apparatus main body 6 Counter 8 Mounting base 8a, 8b Corner mark 11 Control part 12, 32 Communication part 13 Storage part 14 Operation display part 15 Card processing part 15a Card insertion discharge port 16 Banknote processing part 16a bill insertion port 16b bill discharge port 17 coin processing unit 17a coin insertion port 17b coin discharge port 18 proximity detection unit 18a proximity sensor 21 image acquisition unit 21a document camera 22 information reading unit 23 recovery unit 23a insertion port 24 ticketing unit 25 user Imaging unit 25a Camera 26, 37 Audio unit 31 Terminal control unit 33 Terminal storage unit 34 Terminal display unit 34a User display area 34b Mounting table display area 35 Input unit 36 Operation unit 38 Notification unit

Claims (5)

A ticketing system in which a ticketing device and a staff terminal are connected via a network,
The ticket issuing device
A ticket issuing department that issues tickets to users;
An image acquisition unit that acquires a medium image of a medium on which identity verification information is described;
A communication unit that transmits the media image acquired by the image acquisition unit to the staff terminal;
A control unit that issues a ticket in which the identification information is recorded by the ticket issuing unit when the ticket issuing instruction is received from the attendant terminal;
The staff terminal is
A display unit for displaying the medium image received from the ticketing device;
An input unit that accepts input of ticketing instructions from the staff;
A ticket issuing system comprising: a control unit that transmits the ticket issuing instruction to the ticket issuing device when the ticket issuing instruction is received. In the ticketing system according to claim 1,
The ticket issuing device
It has a user shooting section that takes user images of users,
The said control part records the said user image on the said ticket, and issues it, The ticket issuing system characterized by the above-mentioned. In the ticketing system according to claim 1 or 2,
The ticket issuing device
The ticket issuing unit provided with a magnetic data writing unit,
When the control unit receives a ticket issuing instruction from the attendant terminal, the ticket issuing unit prints the identification information and writes magnetic data including the identification information in the magnetic data writing unit. A ticket issuing system for issuing the ticket. In the ticketing system as described in any one of Claim 1 thru | or 3,
The issued ticket is a railway free pass issued to foreign users,
The medium is a passport;
The identity verification information is passport information described in a passport. A ticket issuing department that issues tickets to users;
An image acquisition unit that acquires a medium image of a medium on which identity verification information is described;
A communication unit that transmits the media image acquired by the image acquisition unit to an external staff terminal;
And a control unit that issues a ticket in which the identification information is recorded by the ticket issuing unit when a ticket issuing instruction is received from the attendant terminal.

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