JP2018032263A - Communication system, server, communication management method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To more properly associate persons concerned sharing information upon implementing communication using a network regarding subjects receiving services of professionals.SOLUTION: In a communication system 1, a support person visits to a medical institution accompanying a patient, which in turn, legitimacy of a relation between a patient and the support person is secured, and by direct communication thanks to an interview of the patient and the support person with a medical care staff member, legitimacy of a relation between the patient and the support person with the medical care staff member is secured. Further, on the basis of a participation application to a communication site issued to the support person from the medical care staff member, the support person invites the medical care staff member to the communication site, which in turn, legitimacy of a relation relative to the patient of the medical care staff member participating in the communication site is secured. Thus, regarding an agent receiving services of professionals, persons concerned sharing information can be more properly associated.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a communication system, a server, a communication management method, and a program.

2. Description of the Related Art Conventionally, a communication system using a network, such as chat in which users have a conversation on a network, has been used.
For example, in the case of chat, a person who has been invited to the chat room can participate in the chat.
In addition, when a chat room is established, a specific theme is set, and users related to the theme or interested users are invited.
Here, in recent years, attempts have been made to use communication using a network even in the field of medical care, and improvement of the quality of medical services has been attempted.
For example, Patent Document 1 discloses a technology that integrates functions of information sharing, telecommunications, and telemonitoring between occupations within a team of patients, families, doctors, nurses, and the like.

Japanese Patent Laying-Open No. 2006-091226

However, in the technique described in Patent Document 1, a person who is given authority by the system administrator is registered in the system as a member of the team. In this case, whether or not the member of the registered team is a person concerned with the patient or the cared person depends on the judgment of the system administrator.
On the other hand, in a medical field, it is desirable that members who share information on patients and care recipients be limited to appropriate parties (that is, those who have a direct relationship with patients and care recipients).
Therefore, when a member is registered depending on the judgment of the system administrator as in the technique described in Patent Document 1, there is a possibility that a member who is not an appropriate related person of a patient or a cared person is registered. In particular, patients and care recipients may not be able to determine the suitability of registered members, and it is not easy to register appropriate parties and share information while focusing on patients and care recipients. The same applies to a case where members are invited to a chat room for sharing information on patients and care recipients. Furthermore, such a situation is common not only in the case of receiving services by various specialists but also in medical treatment.
As described above, in the conventional technique for performing communication using the network, it is difficult to appropriately associate the parties who share information with respect to the subject who receives the service of the expert.

  An object of the present invention is to more appropriately associate parties who share information when performing communication using a network with respect to a subject who receives a service of an expert.

In order to solve the above problems, a communication system according to one embodiment of the present invention includes:
A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a server that manages communication via the network with the second terminal device,
The first terminal device is:
Identification information for associating the expert with the recipient or the supporter is output as printed matter or electronic information to the recipient or the supporter who provided the service in the face of the expert. Identification information output means,
First communication means for executing processing related to communication via the network with the recipient or the supporter associated with the expert by the identification information,
The second terminal device is:
Based on the identification information, an opening request means for requesting the server to open a place for communication via the network with the specialist related to the recipient,
A second communication means for executing a process related to communication via the network with the expert associated with the recipient or the supporter according to the identification information;
The server
In response to a request for establishment of a communication place via the network transmitted from the second terminal device, a place for communication via the network between the recipient or the supporter and the expert is established. Opening means to
Communication management means for managing communication between the recipient or the supporter and the expert in a place of communication via the network.

  ADVANTAGE OF THE INVENTION According to this invention, when performing communication using a network regarding the subject who receives an expert's service, the person who shares information can be associated more appropriately.

1 is a diagram showing a system configuration of a communication system 1 according to an embodiment of the present invention. It is a schematic diagram which shows the relationship between the subjects associated in the communication system. 4 is a schematic diagram illustrating an example of a chat room screen generated by a server 30. FIG. It is a figure which shows the hardware constitutions of the information processing apparatus 800 which comprises each apparatus. 2 is a block diagram illustrating a functional configuration of a supporter terminal 10. FIG. 3 is a block diagram showing a functional configuration of a medical worker terminal 20. FIG. It is a schematic diagram which shows an example of a participation application. 3 is a block diagram showing a functional configuration of a server 30. FIG. It is a flowchart which shows the flow of the application form issue process which the medical worker terminal 20 performs. It is a flowchart which shows the flow of the chat room participation process which the medical worker terminal 20 performs. It is a flowchart which shows the flow of the chat room establishment / invitation request process which the supporter terminal 10 performs. It is a flowchart which shows the flow of the chat room establishment and invitation process which the server 30 performs. It is a flowchart explaining the flow of a chat room management process. It is a figure which shows the flow of the active state determination process which determines the active state in the chat room by a medical worker. It is a schematic diagram which shows the relationship between the main bodies linked | related in the communication system 1, when a supporter opens the chat room on the theme of another patient and invites a medical worker.

  Embodiments of the present invention will be described below with reference to the drawings.

The communication system 1 according to the present embodiment provides a place for communication using a network under the theme of a specific person, and in the virtual space, the validity of the person related to the place of communication is expressed in the real world. It is guaranteed on the basis of the factual act.
Specifically, in the present embodiment, a target person (hereinafter, referred to as “patient” where appropriate) who receives support from a patient, a care recipient, and the like, and a support person such as a family that supports the patient. And a place of communication (here, chat and person) related to a person who performs medical / care work such as a doctor, a pharmacist or a care worker (hereinafter referred to as “medical worker” as appropriate) Is provided).

At this time, in the communication system 1, unlike the conventional method of inviting members to the chat room in the virtual space, for example, the legitimacy of the relationship between the patient and the supporter when the supporter visited the medical institution with the patient. And the legitimacy of the relationship between the patient / supporter and the health care worker is ensured through direct communication between the patient / supporter and the health care worker. Furthermore, in the communication system 1, the supporter invites the health care worker to the communication place based on the application form for participation in the communication place issued by the health care worker to the support person, thereby participating in the communication place. The legitimacy of the relationship of the health care worker to the patient is ensured.
Therefore, even if it is a place for communication in a virtual space, since the legitimacy of the participant is secured by the relationship based on the factual action in the real world, the subject who receives the services of specialists such as medical services , It becomes possible to associate the parties who share the information more appropriately.
Hereinafter, a specific configuration will be described.

[System configuration of communication system 1]
FIG. 1 is a diagram showing a system configuration of a communication system 1 according to an embodiment of the present invention. In FIG. 1, in the communication system 1, a factual action that is a basis for the legitimacy of the participant is also shown.
FIG. 2 is a schematic diagram showing the relationship between subjects associated in the communication system 1.
Hereinafter, the configuration of the communication system 1 will be described with reference to FIG.
As shown in FIG. 1, the communication system 1 includes a supporter terminal 10, a medical worker terminal 20, a server 30, and a network 40.

The supporter terminal 10 is used by a supporter (for example, a parent B of the child A) that supports a patient (for example, a child A), and is configured by an information processing apparatus such as a PC (Personal Computer) or a smartphone.
A supporter who uses the supporter terminal 10 is accompanied by a patient and visits a medical institution. At this time, a health insurance card is presented to the medical institution for medical treatment of the patient, and the relationship between the patient and the supporter is confirmed in the medical institution. The fact that a patient and a support person have visited a medical institution is registered as medical information in a management system such as a receipt computer in the medical institution (hereinafter referred to as “medical institution system”). Based on the above, information in which the legitimacy of the relationship between the patient and the supporter is secured is generated (see the basis (1) in FIG. 2).

  In addition, a supporter who uses the supporter terminal 10 receives a participation application issued by the medical worker terminal 20 when the supporter visits a medical institution accompanying the patient. And the supporter who uses the supporter terminal 10 reads the identification information (the medical worker profile and patient information encoded in the two-dimensional code etc.) represented in the participation application by the supporter terminal 10, A request for opening a chat room with the patient as a theme is transmitted to the server 30 together with information obtained by decoding the identification information. Thereby, in the server 30, the chat room on the subject of a patient is opened, and the medical worker (for example, doctor X) who issued the participation application to the opened chat room is invited.

  Furthermore, the supporter who uses the supporter terminal 10 participates in the chat room as an opener, and chats with the invited medical staff about the subject patient. In the present embodiment, even if a supporter who is the founder of a chat room leaves the member, the chat room is continued in the server 30 if there are other members.

The medical worker terminal 20 is used by a medical worker such as a doctor who performs medical care for a patient accompanied by a supporter, and is configured by an information processing device such as a PC or a tablet terminal.
A medical worker who uses the medical worker terminal 20 is accompanied by a supporter, and when the patient visits a medical institution, he / she treats the patient and gives the patient and supporter a medical result regarding the health condition of the patient. introduce.

At this time, the medical staff using the medical staff terminal 20 encoded the profile (name, contact information, etc.) for identifying himself and the patient information (name, address, date of birth, etc.) for identifying the patient. A participation application form that shows identification information (two-dimensional code, etc.) is printed and handed to the supporter accompanying the patient. The patient information can be acquired by referring to consultation information (or electronic medical records related to the consultation information) in the medical institution system, or can be input by a medical worker confirming directly with the patient. When the identification information is read by the supporter terminal 10, as described above, a medical worker using the medical worker terminal 20 is invited to the chat room on the subject of the patient via the server 30. In other words, in the participation application form, the profile of the health care worker and the patient information are printed as identification information, thereby ensuring that the patient and the health care worker face each other directly (medical treatment, etc.). (See Basis (2) in FIG. 2). In addition, the profile of the health care worker represented as identification information in the participation application is handed to the supporter, thereby ensuring that the supporter and the health care worker face each other directly (see FIG. 2). Grounds (see (3)). In this way, the legitimacy of the relationship between the health care worker and the patient and supporter is guaranteed based on the fact that the health care worker who has treated the patient and the patient and supporter conduct direct face-to-face communication. Is done.
Moreover, the medical worker who uses the medical worker terminal 20 is invited to a chat room opened by a supporter who is accompanied by the patient, and chats about the subject patient.

  The server 30 receives from the supporter terminal 10 a request for opening a chat room with the patient as well as information obtained by decoding the identification information attached to the participation application. Then, the server 30 opens a chat room on the subject of the patient, and at the same time, informs the medical worker terminal 20 of the medical worker shown in the information obtained by decoding the identification information to invite to the chat room. Send. This makes it possible to associate in the virtual space a medical worker and a patient whom the medical worker has communicated face-to-face during medical treatment while ensuring the validity of the relationship based on the factual action. .

In addition, when the server 30 opens a chat room on the subject of the patient, a process for confirming the presence of medical examination information indicating that the patient and the support person have visited the medical institution from the medical institution system is executed. It is good. Thereby, the legitimacy of the relationship between the patient as the theme and the supporter who opens the chat room is more surely ensured.
In addition, the server 30 manages the login and logout of members to the established chat room and generates a chat room screen. When there is a remark from the logged-in member, the server 30 sequentially remarks on the chat room screen. Is displayed.

FIG. 3 is a schematic diagram illustrating an example of a chat room screen generated by the server 30.
FIG. 3 shows an example of a screen on the medical staff terminal 20, and a chat room with the theme of child A is opened with the title “team of children A”.
As shown in FIG. 3, when the supporter terminal 10 makes a request to open a chat room on the theme of the child A who is a patient, a chat room on the theme of the child A is opened and the child A is supported. Parent B who is a person and doctor X who is a medical worker who has issued a participation application form to parent B are permitted to participate in the chat as a member. In the example shown in FIG. 3, the doctor B and the nurse Z in addition to the parent B and the doctor X are participating in the chat room with the theme of the child A. In the example shown in FIG. 3, a message that a member participating in a chat room wants to see immediately after another member logs in to the chat room is shown in the upper right corner of the screen. Directly linked to the menu display. Further, as shown in FIG. 3, in addition to textual statements, posting of images such as a picture of the trauma of child A is also accepted as chat content, and chats with reference to images are also possible in the chat room. Yes.
In FIG. 3, doctor X who is a medical worker is invited to a plurality of chat rooms, and in addition to the chat room on the theme of child A, a chat room in which doctor X is invited can be selected as a list. Is displayed.

[Hardware configuration]
Next, the hardware configuration of each device in the communication system 1 will be described.
In the communication system 1, each device is configured by an information processing device such as a PC, and the basic configuration is the same.

FIG. 4 is a diagram illustrating a hardware configuration of the information processing apparatus 800 configuring each apparatus.
As shown in FIG. 4, an information processing apparatus 800 constituting each device includes a CPU (Central Processing Unit) 811, a ROM (Read Only Memory) 812, a RAM (Random Access Memory) 813, a bus 814, and an input A unit 815, an output unit 816, a storage unit 817, a communication unit 818, a drive 819, and an imaging unit 820.

The CPU 811 executes various processes according to a program recorded in the ROM 812 or a program loaded from the storage unit 817 to the RAM 813.
The RAM 813 appropriately stores data necessary for the CPU 811 to execute various processes.

  The CPU 811, ROM 812, and RAM 813 are connected to each other via a bus 814. An input unit 815, an output unit 816, a storage unit 817, a communication unit 818, a drive 819, and an imaging unit 820 are connected to the bus 814.

The input unit 815 is configured with various buttons and the like, and inputs various information according to an instruction operation.
The output unit 816 includes a display, a speaker, and the like, and outputs an image and sound.
In the case where the information processing apparatus 800 is configured as a smartphone or a tablet terminal, the input unit 815 and the display of the output unit 816 may be arranged to overlap each other to configure a touch panel.
The storage unit 817 is configured by a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data managed by each server.
The communication unit 818 controls communication performed with other devices via a network.

A removable medium 831 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately attached to the drive 819. The program read from the removable medium 831 by the drive 819 is installed in the storage unit 817 as necessary.
The imaging unit 820 is configured by an imaging device including a lens, an imaging element, and the like, and captures a digital image of a subject.
In the case where the information processing apparatus 800 is configured as the server 30, the image capturing unit 820 may be omitted.

[Functional configuration]
Next, the functional configuration of each device in the communication system 1 will be described.
[Functional configuration of supporter terminal 10]
FIG. 5 is a block diagram illustrating a functional configuration of the supporter terminal 10.
As shown in FIG. 5, the supporter terminal 10 includes an identification information acquisition unit 51, an opening request transmission unit 52, a message transmission unit 53, and a chat screen display unit 54.
The identification information acquisition unit 51 reads the identification information shown in the participation application issued by the medical worker terminal 20, and acquires information (health worker profile and patient information) obtained by decrypting the identification information.

The establishment request transmission unit 52 transmits, to the server 30, a chat room establishment request with the patient as a theme together with information obtained by decoding the identification information. At this time, in order to improve security, the establishment request transmission unit 52 decrypts authentication information for confirming the legitimacy of the person who makes the chat room establishment request (for example, identification information such as a patient's birthday). Or a part of the converted information) may be requested.
The utterance transmission unit 53 transmits the utterance input by the supporter supporting the patient to the server 30.
The chat screen display unit 54 displays a chat room screen transmitted from the server 30 on the display.

[Functional configuration of medical worker terminal 20]
FIG. 6 is a block diagram showing a functional configuration of the medical worker terminal 20.
As illustrated in FIG. 6, the medical staff terminal 20 includes an identification information generation unit 61, an identification information output unit 62, an invitation information acquisition unit 63, a message transmission unit 64, and a chat screen display unit 65. ing.
The identification information generation unit 61 obtains a profile (name, contact information, etc.) of a medical worker who uses the medical worker terminal 20, and patient information (name, address, date of birth, etc.) for identifying the patient, Identification information obtained by encoding these is generated.

  The identification information output unit 62 prints the identification information generated by the identification information generation unit 61 on a paper medium as a part of a participation application form for a medical worker to apply to a patient supporter for participation in a chat room. To do. In addition, the participation application form can be sent as data to the supporter terminal 10 from the medical worker terminal 20 in addition to being handed to the supporter by paper media by printing.

FIG. 7 is a schematic diagram showing an example of a participation application form.
As shown in FIG. 7, the participation application form includes a title identifying the “participation application form”, a request from the medical staff for the patient or supporter, and a profile identifying the medical staff who issued the participation application. Identification information (two-dimensional code) in which (name, contact information, etc.) and patient information (name, address, date of birth, etc.) identifying the patient is encoded is printed.
When the identification information shown in FIG. 7 is read by a terminal device in which an application distributed by the communication system 1 is installed, an opening request for opening a chat room with a patient theme represented as the identification information is transmitted to the server 30. At the same time, an instruction is given to invite a medical worker represented as identification information to the chat room.

  The invitation information acquisition unit 63 becomes the theme of the chat room indicated by the information when the information for invitation to the chat room is transmitted from the server 30 to the medical worker who uses the medical worker terminal 20. The name of the patient and the name of the inviter (here, the name of the supporter of the patient) is acquired, and the fact that the invitation to the chat room has been received is displayed on the display together with the name of the patient and the name of the invitee. When the invitation to the chat room is performed in this way, the invitation information acquisition unit 63 performs login to the invited chat room in accordance with an instruction from a medical worker who uses the medical worker terminal 20. Thereby, the medical worker invited to the chat room can participate in the chat in the chat room.

The message transmitting unit 64 transmits a message input by a medical worker who uses the medical worker terminal 20 to the server 30.
Chat screen display unit 65 displays the screen of the chat room transmitted from server 30 on the display.

[Functional configuration of server 30]
FIG. 8 is a block diagram illustrating a functional configuration of the server 30.
As shown in FIG. 8, a chat room establishment unit 71, an invitation information transmission unit 72, a member management unit 73, and a chat management unit 74 are provided.
When the chat room establishment unit 71 receives a chat room establishment request from the supporter terminal 10, the chat room establishment unit 71 refers to the patient information in the information obtained by decoding the identification information transmitted together with the establishment request, and chats on the subject of the patient Open a room.

The invitation information transmitting unit 72 refers to the profile of the medical worker in the information obtained by decoding the identification information transmitted together with the opening request, and invites the medical worker terminal 20 used by the medical worker to enter the chat room. Send information.
The member management unit 73 identifies and manages members who are permitted to participate in the chat room. In this embodiment, the supporter who requested the establishment of the chat room is permitted to participate in the chat room as the chat room establishment person, and the medical worker who has transmitted the profile along with the request to open the chat room also enters the chat room. Participation is allowed. In addition, it is good also as permitting participation in a chat room also to the member who the establishment person invited arbitrarily.

  In the chat room, the chat management unit 74 sequentially stores the contents spoken by the members in the storage unit 817 and generates a screen of the chat room reflecting the contents of the comments, and the chat room member terminal (supporter terminal 10). Or the data for displaying a screen on the medical worker terminal 20 grade | etc., Are transmitted sequentially.

[Operation]
Next, the operation of the communication system 1 will be described.
In the present embodiment, the medical institution or medical worker to which the medical worker belongs is registered in advance in the communication system 1 and is authenticated by the server 30. After the authentication by the server 30, the health care worker terminal 20 used by the health care worker can enter a chat room participation application form.
Hereinafter, the operation of each device in the communication system 1 will be described.

[Processing of medical worker terminal 20]
FIG. 9 is a flowchart showing a flow of an application form issuing process executed by the medical worker terminal 20.
The application form issuance process is started in response to an instruction input for execution of the application form issuance process via the input unit 815 of the medical staff terminal 20.

When the application form issuance process is started, in step S1, the identification information generation unit 61 acquires the profile of the medical staff and the patient information of the patient who is undergoing a medical examination.
In step S <b> 2, the identification information generation unit 61 generates identification information obtained by encoding the profile of the medical staff and patient information.
In step S <b> 3, the identification information output unit 62 prints the generated identification information on a paper medium as part of a participation application form for a medical worker to apply to a patient supporter for participation in a chat room.
After step S3, the application form issuance process ends.

Next, the chat room participation process performed by the medical staff terminal 20 will be described.
FIG. 10 is a flowchart showing a flow of chat room participation processing executed by the medical staff terminal 20.
The chat room participation process is started in response to transmission of information for invitation to the chat room from the server 30 to the medical staff terminal 20.
When the chat room participation process is started, in step S11, the invitation information acquisition unit 63 acquires the patient name and the inviter name that are the theme of the chat room, and together with the patient name and the invitee name, the chat room Display on the display that the invitation has been received.

In step S <b> 12, the invitation information acquisition unit 63 executes login to the invited chat room in accordance with an instruction from a medical worker who uses the medical worker terminal 20.
In step S13, the chat screen display unit 65 displays the screen of the chat room transmitted from the server 30 on the display. In the chat room screen displayed in this way, a medical worker using the medical worker terminal 20 can transmit his / her remarks to the server 30 via the remark transmission unit 64. The chat room screen is sequentially updated according to the remarks of the members in the chat room, and the latest screen is transmitted from the server 30.
After step S13, the chat room participation process ends in response to an instruction input to end the process.
In addition, the medical worker who uses the medical worker terminal 20 can sequentially participate in the chat in the chat room by logging in to the chat room.

[Processing of Supporter Terminal 10]
FIG. 11 is a flowchart showing a flow of chat room establishment / invitation request processing executed by the supporter terminal 10.
The chat room establishment / invitation request process is started in response to an instruction input for execution of the chat room establishment / invitation process via the input unit 815 of the supporter terminal 10.

When the chat room establishment / invitation request process is started, in step S21, the identification information acquisition unit 51 reads the identification information shown in the participation application issued by the medical worker and decrypts the identification information. . Thereby, the profile and patient information of the medical staff encoded as identification information are acquired.
In step S <b> 22, the opening request transmission unit 52 transmits to the server 30 a request for opening a chat room with the patient as a theme along with information obtained by decoding the identification information.

In step S23, the chat screen display unit 54 displays the chat room screen transmitted from the server 30 on the display. In the chat room screen displayed in this way, a supporter who uses the supporter terminal 10 can transmit his / her remarks to the server 30 via the remark transmission unit 53. The chat room screen is sequentially updated according to the remarks of the members in the chat room, and the latest screen is transmitted from the server 30.
After step S23, the chat room establishment / invitation request process ends in response to an instruction input to end the process.
In addition, the supporter who uses the supporter terminal 10 can sequentially participate in the chat in the chat room by logging in to the chat room.

[Processing of server 30]
FIG. 12 is a flowchart showing a flow of chat room establishment / invitation processing executed by the server 30.
The chat room establishment / invitation process is repeatedly executed in the server 30 while the establishment of the chat room is accepted.

When the chat room establishment / invitation process is started, the chat room establishment unit 71 receives a chat room establishment request from the supporter terminal 10 in step S31.
In step S32, the chat room establishment unit 71 refers to the patient information transmitted together with the chat room establishment request, and establishes a chat room on the subject of the patient.
In step S33, the invitation information transmission unit 72 refers to the profile of the medical worker transmitted together with the request for opening the chat room, and invites the medical worker terminal 20 used by the medical worker to invite to the chat room. Send information.
After step S33, the chat room establishment / invitation process is repeated.

Next, chat room management processing executed by the server 30 will be described.
FIG. 13 is a flowchart for explaining the flow of the chat room management process.
The chat room management process is started when a chat room is established, and is executed to manage each chat room individually.

When the chat room management process is started, in step S41, the member management unit 73 determines whether or not there is a login to the chat room by the member.
When the member logs in to the chat room, YES is determined in step S41, and the process proceeds to step S42.
On the other hand, when there is no login to the chat room by the member, it determines with NO in step S41, and a process transfers to step S43.

In step S42, the member management unit 73 sets the member who has logged in to a state of entering the chat room (a state in which speech is permitted).
In step S43, the chat management unit 74 determines whether or not there is a comment by a member of the chat room (whether or not a comment has been received).
When there is a remark by the chat room member, YES is determined in step S43, and the process proceeds to step S44.
On the other hand, when there is no remark by the chat room member, it is determined as NO in Step S43, and the process proceeds to Step S45.

In step S <b> 44, the chat management unit 74 generates a chat room screen in which the content of the statement is reflected, and sequentially transmits data for displaying the screen on the terminal of the chat room member. The contents spoken by the members are sequentially stored as a history.
In step S45, the member management unit 73 determines whether or not there is a logout from the chat room by the member.
If there is a logout from the chat room by the member, YES is determined in step S45, and the process proceeds to step S46.
On the other hand, if there is no logout from the chat room by the member, NO is determined in step S45, and the process proceeds to step S47.

In step S <b> 46, the member management unit 73 sets the member who has logged out from the chat room.
In step S <b> 47, the member management unit 73 determines whether or not the conditions for ending (closing) the chat room are met. In the present embodiment, when all the members of the chat room are withdrawn (member's authority is lost), it is determined that the condition for ending the chat room is met.
If the conditions for ending (closing) the chat room are met, YES is determined in step S47, and the chat room management process is ended.
On the other hand, if the conditions for ending (closing) the chat room are not met, NO is determined in step S47, and the process proceeds to step S41.

As described above, in the communication system 1 according to this embodiment, the legitimacy of the relationship between the patient and the supporter is ensured by the supporter having visited the medical institution with the patient, and the patient and the supporter are engaged in the medical care. Through direct communication with the patient, the legitimacy of the relationship between the patient and the supporter and the medical staff is ensured. Furthermore, in the communication system 1, the supporter invites the health care worker to the communication place based on the application form for participation in the communication place issued by the health care worker to the support person, thereby participating in the communication place. The legitimacy of the relationship of the health care worker to the patient is ensured.
Therefore, even if it is a place for communication in a virtual space, since the legitimacy of the participant is secured by the relationship based on the factual action in the real world, the subject who receives the services of specialists such as medical services , It becomes possible to associate the parties who share the information more appropriately.

[Modification 1]
In the above-mentioned embodiment, it is good also as analyzing the communication with the patient or supporter by a medical worker using the log | history of the chat room which the server 30 has memorize | stored.
For example, the chat management unit 74 in the server 30 analyzes the frequency (activity state) and contents of medical staff's speech in the chat room, and determines whether or not communication with the patient or supporter is appropriately performed. can do.

FIG. 14 is a diagram illustrating a flow of an activity state determination process for determining an activity state in a chat room by a medical worker.
The activity state determination process is executed for each medical worker for each participating chat room, and is executed every predetermined period (for example, every other day).
When the activity state determination process is started, in step S51, the chat management unit 74 acquires the chat history statement history data.

In step S <b> 52, the chat management unit 74 analyzes the frequency and contents of the speech of the medical staff. Specifically, the chat management unit 74 determines whether (1) the frequency of the medical staff's speech is lower than the standard with respect to the frequency of the supporter's speech, or (2) the last comment of the supporter is a question If it is in the format, an analysis is made as to whether the health care worker makes a reply or (3) whether the health care worker only chats with other health care workers is higher than the standard.
In step S <b> 53, the chat management unit 74 transmits the result of analyzing the frequency and contents of the speech of the medical staff to the medical staff terminal 20 used by the medical staff.
The medical staff can confirm the analysis result transmitted in this manner and improve his / her activity state in the chat room. Moreover, on the screen of the chat room in the medical staff terminal 20, the list of the chat rooms in which the medical staff is invited is rearranged in the order of the chat rooms in which the medical staff has not spoken, or support is provided. It is good also as identifying and displaying (enclosed with a red frame etc.) the chat room which is not answering a person's question.

  In the chat room, an upper limit of the speech interval may be set as the frequency that the medical worker should speak, and the server 30 may prompt the medical worker to speak. In this case, depending on the patient's situation (for example, the type of injury or illness, the time of symptom progress (acute phase, recovery phase, chronic phase, etc.), whether or not the side effect is a common occurrence), the server 30 is a medical worker. It is good also as making the timing which urges to speak differ. For example, in the acute period, it is possible to encourage a speech with the upper limit of the speech interval being 2 days, and in the chronic phase, it is possible to encourage a speech with the upper limit of the speech interval being 1 week.

[Modification 2]
In the above embodiment, when a support person consults with a medical worker about another patient such as a family of the patient, the support person opens a chat room on the theme of the other patient and invites the medical worker. It is good to do.
In this case, there is a possibility that other patients have not visited the medical institution, and the legitimacy of the relationship is not secured by the factual facts of face-to-face contact with the medical staff and the other patients who are themed It will be.

FIG. 15 is a schematic diagram showing a relationship between subjects associated in the communication system 1 when a supporter opens a chat room on the theme of another patient and invites a medical worker.
In addition, in FIG. 15, the relationship between the main bodies when the chat room on the theme of the father-in-law D of the parent B is opened as another patient for each main body shown in FIG.
As shown in FIG. 15, when a chat room is opened with the theme of father-in-law D who has not visited a medical institution and a health care worker is invited, parent B who is a supporter of father-in-law D, father-in-law who is another patient In the relationship between D and the doctor X who is a medical worker, at least the doctor X and the father-in-law D are in a state where the legitimacy of the relationship is not secured by the factual action by the face-to-face (relationship indicated by the broken line in FIG. 15). In addition, when there is a record in which the parent B and the father-in-law D have visited another medical institution, etc., if the server 30 can acquire the record, the legitimacy of the relationship is ensured.

In this way, when a chat room is established between entities whose relational legitimacy is not partially secured, in the communication system 1, while promoting the fact act (medical consultation) to secure the legitimacy of the relation, A place for communication by chat can be provided.
Specifically, when the chat room establishment unit 71 of the server 30 receives a request for establishment of a chat room on the theme of another patient (father-in-law D) from the supporter terminal 10, the chat room establishment unit 71 separates from the medical worker (doctor X). On the premise that the legitimacy of the relationship with another patient (father-in-law D) is not secured, a chat room on the theme of another patient (father-in-law D) is opened.
The invitation information transmitting unit 72 refers to the information specifying the medical worker (doctor X) transmitted together with the opening request, and invites the medical worker terminal 20 used by the medical worker (doctor X) to the chat room. Send information for. In response to this, the invitation information acquisition unit 63 of the medical staff terminal 20 acquires another patient name (name of father-in-law D) and inviter name (name of parent B) that are the theme of the chat room. The fact that the invitation to the chat room has been received is displayed on the display together with the patient name and the invitee name. Thereby, the medical worker (doctor X) can log in to a chat room on the theme of another patient (father-in-law D).
The member management unit 73 has information indicating that the relationship between the patient (father-in-law D) who is the theme of the chat room and the invited medical worker (doctor X) is not secured (hereinafter referred to as “valid” To identify and manage members who are allowed to join the chat room.

Thereafter, in the chat room, the chat management unit 74 sequentially stores the contents spoken by the members in the storage unit 817 and generates a screen of the chat room reflecting the contents of the comments. Data for displaying a screen on the patient terminal 10 or the medical worker terminal 20) is sequentially transmitted. At this time, the chat management unit 74 does not guarantee the legitimacy of the relationship between the patient (father-in-law D) and the invited medical worker (doctor X) on the screen of the chat room based on the unverified information. And a message prompting a patient (father-in-law D) to visit a medical institution of a medical worker (doctor X) are sequentially displayed.
As a result, the supporter can easily consult with a medical worker whose legality of the relationship has already been ensured regarding another patient. In addition, the health care worker can have an opportunity to practice another patient (such as a family member) related to a patient whose relationship is already legitimate. That is, a medical worker can obtain an opportunity to become a family doctor including other patients related to the patient with a specific patient as an opportunity.
In this case, the communication system 1 may be linked with a reservation system of a medical institution or the like, so that the patient (father-in-law D) who is urged to visit the medical institution may be reserved.

In addition, in the above-mentioned embodiment and modification, it is good also as not including substantial information in the identification information of a participation application. For example, when the participation application is issued, the medical worker terminal 20 notifies the server 30 that the medical worker and the patient are associated with each other, and the unique URL generated by the server 30 is used as the medical worker terminal. When the URL is received, the URL may be encoded into identification information and a participation application may be issued. In this case, when the supporter terminal 10 reads the identification information and accesses the URL, it is actually confirmed that the medical worker and the patient are associated with each other. In addition to the URL, the server 30 issues unique encrypted information not including entity information, and the server 30 accepts access using this encrypted information as a key.
Alternatively, the entity information may be encrypted and printed as identification information on the participation application. In this case, the supporter terminal 10 or the server 30 can refer to the entity information by acquiring in advance information for decoding the entity information.
In these cases, security in printing information on the participation application can be further increased.

  Moreover, in the above-mentioned embodiment and modification, when the server 30 acquires the time when a supporter or a medical worker browses a chat room on a daily basis, and transmits information to a supporter or a medical worker, It is good also as transmitting information at the timing with high possibility of being recognized based on the browsing pattern of each supporter or medical worker. For example, when the time period when the patient browses the chat room is approximately 8 am to 9 am on weekdays, 12 pm to 1 pm, and 7 pm to 10 pm data is acquired by the server 30. In addition, the reminder regarding the medication after lunch on a weekday of the patient can be set to be performed from 8:00 am to 9:00 am. As a result, the patient can surely recognize the contents of the reminder in advance, so he / she browsed the chat room at lunch but does not have the medicine to be taken at the workplace, etc., and the reminder becomes ineffective. The situation can be suppressed.

As described above, the communication system 1 according to the present embodiment includes the supporter terminal 10 (second terminal device), the medical worker terminal 20 (first terminal device), and the server 30 (server). .
The medical staff terminal 20 includes an identification information output unit 62 (identification information output unit), a message transmission unit 64, and a chat screen display unit 65 (first communication unit).
The identification information output unit 62 gives a medical worker and a patient or a supporter to a supporter such as a patient (provided person) or a patient's family that the health care worker (expert) has faced and provided a service to. Identification information for association is output as printed matter or electronic information.
The message transmission unit 64 and the chat screen display unit 65 execute processing related to communication (for example, chat) via a network with a patient or supporter who is associated with a medical worker by identification information.
The supporter terminal 10 includes an opening request transmission unit 52 (opening request unit), a message transmission unit 53, and a chat screen display unit 54 (second communication unit).
Based on the identification information, the establishment request transmission unit 52 requests the server 30 to establish a place for communication via a network with a medical staff related to the patient.
The message transmission unit 53 and the chat screen display unit 54 execute processing related to communication via a network with a medical worker associated with a patient or a supporter based on identification information.
The server 30 includes a chat room establishment unit 71 and a chat management unit 74.
The chat room establishment unit 71 establishes a place for communication via the network between the patient or supporter and the medical worker in response to a request for establishment of a place for communication via the network transmitted from the supporter terminal 10. .
The chat management unit 74 manages communication between a patient or supporter and a medical worker in a communication place via a network.
With such a configuration, in the communication system 1, the legitimacy of the relationship between the patient or supporter and the medical worker is ensured by providing a service in a face-to-face relationship between the patient or supporter and the medical worker. Moreover, in the communication system 1, based on the identification information issued from the medical staff to the patient or supporter, the medical staff who participates in the communication field by requesting the establishment of the communication field by the patient or supporter. The legitimacy of the relationship to the patient or supporter is guaranteed.
Therefore, even if it is a place for communication in a virtual space, since the legitimacy of the participant is secured by the relationship based on the factual action in the real world, the subject who receives the services of specialists such as medical services , It becomes possible to associate the parties who share the information more appropriately.

The server 30 includes an invitation information transmission unit 72.
When the invitation information transmitting unit 72 receives a request for establishment of a communication place via the network from the supporter terminal 10, invitation information for inviting a medical worker to the place of communication via the network, It transmits to the medical worker terminal 20.
The medical staff terminal 20 includes an invitation information acquisition unit 63.
The invitation information acquisition unit 63 acquires the invitation information, and executes a process for participating in the communication place invited by the invitation information in accordance with an instruction from the medical staff.
With such a configuration, the medical staff who participates in the communication field by inviting the medical staff to the place of communication by the patient or the support person based on the identification information issued to the patient or the support person from the medical staff. Can ensure the legitimacy of a person's relationship with a patient or supporter.

The server 30 includes a member management unit 73.
The member management unit 73 ensures the legitimacy of the relationship between the recipient, the supporter, and the specialist specified by the request for establishment of a communication place transmitted from the supporter terminal 10 through the network. Manage as a member.
With such a configuration, even in a communication place in a virtual space, it is possible to manage participants while ensuring legitimacy by a relationship based on a factual action in the real world.

In response to a request from a member whose legality is secured by a factual act, the server 30 is provided with a medical worker related to a person other than the member whose legality is secured by the chat room establishment unit 71. At least one of the health care worker terminal 20 and the supporter terminal 10 for providing information for urging the person to a state in which the legitimacy of the relationship is ensured by a factual action by the chat management unit 74. Send to.
With such a configuration, the supporter can easily consult with a medical worker who has already secured the validity of the relationship regarding another patient. In addition, the health care worker can have an opportunity to practice another patient (such as a family member) related to a patient whose relationship is already legitimate.

The server 30 generates unique encrypted information corresponding to the association between the medical worker and the patient or supporter by the medical worker terminal 20 and transmits the encrypted information to the medical worker terminal 20.
The medical staff terminal 20 outputs the encrypted information received from the server 30 as identification information by the identification information output unit 62.
Thereby, the security in identification information can be improved more.

The server 30 analyzes the state of communication between the patient or supporter and the medical worker in a place of communication via the network, and transmits the analysis result regarding the medical worker to the medical worker terminal 20.
Thereby, the medical staff can confirm the transmitted analysis result and can improve his / her activity state in the place of communication.

The server 30 analyzes the speech frequency of the medical staff based on the preset upper limit of the speech interval in the place of communication via the network.
Thereby, it is possible to analyze whether or not the remarks made by the medical staff have an appropriate remark frequency in view of the upper limit of the remark interval.

In addition, this invention is not limited to the above-mentioned embodiment, The deformation | transformation in the range which can achieve the objective of this invention, improvement, etc. are included in this invention.
For example, in the above-described embodiment, the history of the chat room may be used as a support history related to the subject patient. In other words, when the patient is an elderly person who needs care, the supporter actually cares for the patient by referring to the chat history in the chat room where the legitimacy of the relationship between the subjects is ensured. Can prove.

  Moreover, in the above-mentioned embodiment, although the case where the legitimacy of the relationship between a patient, a supporter, and a medical worker was ensured was described as an example, the present invention is not limited to this. For example, the present invention can be applied to ensure the validity of the relationship between a patient and a medical worker. In this case, a health care worker hands over the participation application form to the patient, and reads the identification information of the participation application form by a terminal such as a smartphone used by the patient, so that the patient is the theme as in the above-described embodiment. A chat room can be opened. And a patient and a medical worker can communicate in a chat room in the state where the validity of the relationship was ensured.

  Further, in the above-described embodiment, the case where posting of an image such as a text and a photo is accepted as an example of the chat remarks has been described, but the present invention is not limited thereto. That is, it is good also as a structure which can accept | post the posting of various files, such as a moving image, as chat utterance content. In this case, for example, the support person can post a video of the patient coughing, and when the medical condition is temporarily resolved when a medical institution visits, It is possible to make a simple diagnosis.

  Moreover, although the case where the present invention is applied was described as an example in the above-described embodiment for patients, supporters, and medical workers, the present invention is not limited thereto. That is, the present invention can be applied to various specialists, entities that receive the services of specialists, and supporters thereof. For example, the present invention can be applied to specialists such as dentists, veterinarians, hairdressers, manicurists or architects, subjects who receive the services, and supporters thereof.

The series of processes described above can be executed by hardware or can be executed by software.
In other words, the functional configuration is merely an example, and is not particularly limited. That is, it suffices if any of the computers constituting the communication system 1 has a function capable of executing the above-described series of processing as a whole, and what function block is used to realize this function is particularly shown. It is not limited to the example.
In addition, one functional block may be constituted by hardware alone, software alone, or a combination thereof.

  In addition, the recording medium including the program for executing the above-described series of processes is not only constituted by a removable medium distributed separately from the apparatus main body in order to provide the user with the program, but is also incorporated in the apparatus main body in advance. The recording medium is provided to the user in a state of being recorded.

  As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above. Further, the effects described in the present embodiment are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the present embodiment.

DESCRIPTION OF SYMBOLS 1 Communication system, 10 Supporter terminal, 20 Medical worker terminal, 30 Server, 40 Network, 51 Identification information acquisition part, 52 Establishment request transmission part, 53 Remark transmission part, 54 Chat screen display part, 61 Identification information generation part, 62 identification information output unit, 63 invitation information acquisition unit, 64 message transmission unit, 65 chat screen display unit, 71 chat room establishment unit, 72 invitation information transmission unit, 73 member management unit, 74 chat management unit, 800 information processing device, 811 CPU, 812 ROM, 813 RAM, 814 bus, 815 input unit, 816 output unit, 817 storage unit, 818 communication unit, 819 drive, 820 imaging unit, 831 removable media

Claims (12)

A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a server that manages communication via the network with the second terminal device,
The first terminal device is:
Identification information for associating the expert with the recipient or the supporter is output as printed matter or electronic information to the recipient or the supporter who provided the service in the face of the expert. Identification information output means,
First communication means for executing processing related to communication via the network with the recipient or the supporter associated with the expert by the identification information,
The second terminal device is:
Based on the identification information, an opening request means for requesting the server to open a place for communication via the network with the specialist related to the recipient,
A second communication means for executing a process related to communication via the network with the expert associated with the recipient or the supporter according to the identification information;
The server
In response to a request for establishment of a communication place via the network transmitted from the second terminal device, a place for communication via the network between the recipient or the supporter and the expert is established. Opening means to
A communication system comprising: a communication management unit that manages communication between the recipient or the supporter and the expert in a communication place via the network. The server
When receiving a request for establishment of a place for communication via the network from the second terminal device, invitation information for inviting the expert to the place for communication via the network is provided as the first information. Invitation information transmitting means for transmitting to the terminal device,
The first terminal device is:
2. An invitation information acquisition unit that acquires the invitation information and executes a process for participating in the communication place invited by the invitation information according to an instruction from the expert. The communication system described in 1. The server
The legality of the relationship between the recipient, the supporter, and the specialist identified by the request for establishment of a communication place via the network transmitted from the second terminal device is ensured. The communication system according to claim 1, further comprising member management means for managing as a member.   In response to a request from a member whose legitimacy of the relationship is ensured by the fact act, the server performs the specialization related to the person other than the member whose legitimacy of the relation is secured by the fact act. While establishing a place for communication with the house via the network, the communication management means sends information that prompts the person to a state in which the legitimacy of the relationship is ensured by a factual action. The communication system according to claim 3, wherein the communication system transmits to at least one of the terminal devices. The server generates unique encryption information corresponding to the association between the expert and the recipient or the supporter by the first terminal device, and transmits the encrypted information to the first terminal device. And
5. The communication system according to claim 1, wherein the first terminal device outputs the encrypted information received from the server as the identification information by the identification information output unit. 6. .   The server analyzes a state of communication between the recipient or the supporter and the expert in a place of communication via the network, and transmits an analysis result regarding the expert to the first terminal device. The communication system according to any one of claims 1 to 5, wherein:   The communication system according to claim 6, wherein the server analyzes a speech frequency of the expert based on a preset upper limit of a speech interval in a place of communication via the network. A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a server in a communication system including a server that manages communication via a network between the second terminal device and the second terminal device,
The expert and the recipient or the supporter, which are output as printed matter or electronic information by the first terminal device to the recipient or the supporter who provided the service in the face of the expert. In response to a request for establishment of a place for communication via the network transmitted from the second terminal device, based on the identification information for associating with the recipient or the supporter and the expert An opening means for establishing a place for communication via the network,
Communication management means for managing communication between the recipient or the supporter and the expert in a place of communication via the network;
A server comprising: A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a communication management method in a communication system including a server that manages communication via a network between the second terminal device and the second terminal device,
The first terminal device is
Identification information for associating the expert with the recipient or the supporter is output as printed matter or electronic information to the recipient or the supporter who provided the service in the face of the expert. An identification information output step,
A first communication step of performing processing related to communication via the network with the recipient or the supporter associated with the expert by the identification information, and
The second terminal device is
Based on the identification information, an opening request step for requesting the server to open a place for communication via the network with the expert related to the recipient,
A second communication step of executing a process related to communication via the network with the expert associated with the recipient or the supporter according to the identification information,
The server is
In response to a request for establishment of a communication place via the network transmitted from the second terminal device, a place for communication via the network between the recipient or the supporter and the expert is established. An opening step to
A communication management step for managing communication between the recipient or the supporter and the expert in a place of communication via the network. A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a computer that functions as a server in a communication system including a server that manages communication via a network between the second terminal device and the second terminal device,
The expert and the recipient or the supporter, which are output as printed matter or electronic information by the first terminal device to the recipient or the supporter who provided the service in the face of the expert. In response to a request for establishment of a place for communication via the network transmitted from the second terminal device, based on the identification information for associating with the recipient or the supporter and the expert An opening function to establish a place for communication via the network of
A communication management function for managing communication between the recipient or the supporter and the expert in a place of communication via the network;
A program characterized by realizing. A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a computer functioning as a first terminal device in a communication system including a server that manages communication via a network with the second terminal device,
Identification information for associating the expert with the recipient or the supporter is output as printed matter or electronic information to the recipient or the supporter who provided the service in the face of the expert. Identification information output function,
A first communication function for executing processing related to communication via the network with the recipient or the supporter associated with the expert by the identification information;
A program characterized by realizing. A first terminal device used by a specialist; a second terminal device used by a recipient who receives a service provided by a specialist or a supporter supporting the recipient; and the first terminal device And a computer functioning as a second terminal device in a communication system including a server that manages communication via a network between the second terminal device and the second terminal device,
The expert and the recipient or the supporter, which are output as printed matter or electronic information by the first terminal device to the recipient or the supporter who provided the service in the face of the expert. Based on the identification information for associating with the server, an opening request function for requesting the server to open a place for communication via the network with the expert related to the recipient,
A second communication function for executing processing related to communication via the network with the expert associated with the recipient or the supporter according to the identification information;
A program characterized by realizing.

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