JP2018022526A - Settlement device, receipt, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a settlement device capable of dealing with a customer, even when the customer adds a commodity to purchase upon settlement, without causing the customer go back to a sales floor and get the commodity, to improve customer service and anticipate sales promotion.SOLUTION: While a commodity is guided and displayed on a touch input display part for customers to encourage a customer to additionally purchase the commodity, when a sales processing apparatus 1 receives an application of an additional purchase from the customer during performance of settlement processing, the sales processing apparatus transmits an arrangement instruction instructing to hand over the commodity to the customer to a clerk terminal device 4, and distributes, to the customer, exchange information for handing over the commodity to be additionally purchased to the customer at a predetermined place.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a sales processing device, an arrangement terminal device, and a program installed in a store.

  A technology that displays advertising information according to the customer's age and gender on the customer's display unit in the sales processing device such as ECR (Electronic Cash Register) and POS (Point of sale) terminals. Is present. In this type of sales processing device, when a customer who sees the advertisement purchases an additional product, the customer must return to the sales floor to pick up the advertisement product and re-enter the checkout queue. I had to. In order to eliminate such inconvenience, when product information related to the purchased product is displayed on the customer display section at the time of checkout, when an application for additional purchase of the product is made, the addition is made There is a technique in which product settlement is also performed (see Patent Document 1).

JP 2004-355091 A

  The technology of the above-mentioned patent literature makes it possible to include additional purchases in the checkout, so there is no need to rearrange them in the queue for checkout, but the customer himself returns to the sales floor to find and purchase additional items. The store clerk showed the undelivered receipt issued in response to the request from the store clerk to confirm the receipt, and received additional purchases from the store clerk. However, returning to the sales floor for the customer himself does not change the burden on the customer, and since the settlement is temporarily stopped, the waiting time for the settlement becomes longer. The problem of causing inconvenience to customers remains.

  An object of the present invention is to make it possible to cope with adding a purchased product at the time of checkout without returning the customer to the sales floor and picking up the product, and without stopping the checkout.

In order to solve the above-described problem, the sales processing apparatus of the present invention
A sales processing device installed in a store that sells various products,
Guidance display means for guiding and displaying a product that prompts the customer to make additional purchases when performing a checkout process on the product selected by the customer in the store;
When receiving an application for additional purchase from the customer in accordance with the guidance display, a transmission means for transmitting an arrangement instruction for instructing that the additional purchased product should be delivered to the customer to a predetermined arrangement terminal device;
A sales processing device comprising: distribution means for distributing exchange information for delivering an additional purchase product of the arrangement instruction to the customer at a predetermined location.

In order to solve the above-described problems, the arrangement terminal device of the present invention is
Arrangement terminal device connected to the sales processing device by communication,
Receiving means for receiving an instruction to arrange additional purchased goods from the sales processing device;
Processing means for performing predetermined processing in response to the arrangement instruction when receiving the arrangement instruction by the receiving means;
An arrangement terminal device characterized by comprising:

  According to the present invention, even when a purchased product is added at the time of checkout, the customer can be handled without returning the product to the sales floor and picking up the product, and can be handled without stopping the checkout. Improvement and smooth settlement can be realized.

The block diagram for demonstrating a sales processing system. (1), (2) is the figure which showed the external appearance of the sales processing apparatus 1. FIG. The block diagram which showed the basic component of the sales processing apparatus 1. FIG. (1), (2) is the figure which showed the example of a screen display of the touch input display part 19 for customers. (3)-(5) is the figure which showed the example of a screen display of the customer touch input display part 19 following FIG. The figure which illustrated the receipt with a voucher. The block diagram which showed the basic component of the salesclerk terminal device 4. FIG. The flowchart for demonstrating the operation | movement (characteristic operation | movement of this embodiment) of the sales processing apparatus 1 started execution according to power activation. 9 is a flowchart following the operation of FIG. 10 is a flowchart following the operation of FIG. The flowchart for demonstrating operation | movement (characteristic operation | movement of this embodiment) of the salesclerk terminal apparatus 4 started to be executed according to power-on.

Hereinafter, embodiments of the present invention will be described with reference to FIGS.
FIG. 1 is a block diagram for explaining a sales processing system.
The sales processing system is, for example, a nationwide wide-area communication system, and is installed in each large store in a collective (chain store) that operates and manages a large number of stores that are deployed nationwide. A plurality of sales processing devices 1 are connected to a headquarter server device 2 installed at the head office side via a public network (for example, a telephone network, a wireless communication network, the Internet) 3. ing. The sales processing system is not limited to the wide area communication system applied to the chain store, and may be a local communication system constructed in a single store.

  The sales processing apparatus 1 is installed in a store that sells various products, and when the settlement processing (accounting processing) is performed on the products selected by the customer in the store, the sales data is registered for each product. Although a POS (Point of Sale) terminal that executes a registration process to perform or executes a closing process at the end of registration of one transaction is shown, it is needless to say that the terminal is not limited to a POS terminal. The sales processing device 1 is provided with a short-range wireless communication function and an Internet connection function (Web access function), and is connected to the headquarter server device 2 via the public line network 3 to transmit and receive data. In the store, communication connection is made to the store clerk terminal device 4 via short-range wireless communication to transmit and receive data.

  The clerk terminal device 4 is a scanner-integrated handy terminal (arrangement terminal device: communication terminal device) that is mainly possessed by a product manager who replenishes the product display shelves or manages inventory. In the store, data can be transmitted / received to / from the sales processing device 1 via short-range wireless communication, and data can also be transmitted / received between the clerk terminal devices 4. In addition, as short-distance wireless communication in a store, for example, WPAN (Wireless Personal Area Network) such as wireless LAN (Local Area Network) or Bluetooth (registered trademark) with a communicable distance covering the store several tens of meters. It is.

  The headquarter server device 2 stores and manages various types of information such as store information, customer information, and sales information, and gives various instructions to each sales processing device 1. The customer master file F1, sale / event information A file F2, a customer-specific purchase history file F3, a recommendation group file F4, a promotion message file F5, and the like are provided. The customer master file F1 is a file for storing and managing, for example, a member code, name, age, gender, family structure, sales record, etc. as various information related to the customer. Based on the member code (customer code), the customer master file F1 is referenced to read various information related to the customer and to update the sales record.

  The special sale / event information file F2, for example, stores and manages information on discounted products to be sold according to the stock status, products that are sold every day, and products that carry out time sales, and events (for example, soccer representatives from Japan) It is a file that stores and manages products that are recommended according to the match date. The customer-specific purchase history file F3 collects and manages products purchased in the past. For example, if there is a product to be purchased regularly, the product information is stored and managed, or a product with a high purchase frequency is selected as a favorite product. The product information is stored and managed according to rank.

  The recommendation group file F4 is a file for storing and managing product groups (such as related products) that are often purchased in combination. The promotion message file F5 is a file for storing and managing a message such as “always purchased items are bargain this week”. The headquarter server device 2 refers to the special sales information file F2, the customer-specific purchase history file F3, the recommendation group file F4, the promotion message file F5, and the like as required or necessary from the sales processing device 1, and provides various types of guidance information. The information is transmitted to the sales processing apparatus 1.

2 is an external view of the sales processing device 1. FIG. 2 (1) is a perspective view of the sales processing device 1, and FIG. 2 (2) is a side view of the sales processing device 1.
The main body device 1A constituting the sales processing apparatus 1 includes a main body housing (bottom plate) 1Aa, an operator touch display housing (stand) 1Ab, and a customer touch display housing 1Ac that are installed horizontally. With this configuration, the angle between the main body housing 1Aa and the operator touch display housing 1Ab can be arbitrarily adjusted according to the position of the operator's viewpoint. The customer touch display housing portion 1Ac is provided on the back side of the operator touch display housing portion 1Ab, and is rotatably attached to the main body housing portion 1Aa. The angle with the housing 1Ac can be arbitrarily adjusted according to the customer's viewpoint. In addition to the main unit 1A, the sales processing device 1 includes a printer device 1B that issues receipts, service tickets, and the like, a drawer device 1C that stores cash, and a scanner device 1D that reads barcodes from products. The printer device 1B, the drawer device 1C, and the scanner device 1D are connected to the main body device 1A by cables.

FIG. 3 is a block diagram showing basic components of the sales processing apparatus 1.
The CPU 11 that is the core of the sales processing device 1 is a central processing unit that controls the overall operation of the sales processing device 1 according to various programs in the storage unit 12. The storage unit 12 stores various programs and information, and stores programs and various applications for realizing the present embodiment in accordance with the operation procedure illustrated in FIGS. 8 to 10. It has a work area for temporarily storing various information necessary for the operation of the sales processing apparatus 1 (for example, the current date and time and the flag timed by the timekeeping function). In the CPU 11, as input / output peripheral devices, in addition to the operator touch input display unit 13 and the key operation unit 14, the wide area communication unit 15, the short-range wireless communication unit 16, the external connection unit 17, the card reading unit 18, the customer A touch input display unit 19 and the like are connected, and the CPU 11 controls their operation according to an input / output program.

  The operator touch input display unit 13 is arranged to face the operator side, and has a display panel and a touch panel (not shown). By arranging the touch panel on the front surface of the high-definition display panel, various operators' touch input display unit 13 is provided. As software keys (touch keys), for example, numerical keys, product-specific registration keys, subtotal keys, deposit keys (tightening keys), etc. are assigned and displayed, and their function names are displayed, or touch operations with fingers etc. are detected It is a device that inputs data according to the touch operation. Although not shown, the key operation unit 14 has a push button type power key and can perform setting processing of an operation mode (registration mode) / product name, unit price, message, etc. that enables product registration processing. And a mode key for arbitrarily switching various operation modes such as an operation mode (setting mode) to be performed.

  The wide area communication unit 15 is a communication interface for communication connection to the headquarter server device 2 via the public line network 3. The short-range wireless communication unit 16 is a communication interface that performs short-range wireless communication with the clerk terminal device 4. The external connection unit 17 is a connector unit to which the printer device 1B, the drawer device 1C, and the scanner device 1D are connected by cable. The card reading unit 18 is an interface that reads member information (customer information) from the card when the member card is inserted. The customer touch input display unit 19 is disposed opposite to the operator side, has a display panel and a touch panel (not shown), and is directly operated by the customer by arranging the touch panel on the front surface of the high-definition display panel. Software keys (touch keys) are allocated and arranged to display their function names, and various messages are displayed as guidance for customers.

4 and 5 are diagrams showing examples of message display on the customer touch input display unit 19.
The customer touch input display unit 19 includes the customer from the registration operation for sequentially registering each product at the time of settlement (accounting) for one transaction until the operation for closing the registration for the one transaction is performed. Product information that prompts the user to purchase additional products (information on purchased products: information on recommended products) is displayed as a guide. 4 (1), (2), and FIGS. 5 (3) to (5) show display examples of the screen (customer screen) of the customer touch input display unit 19, and the upper area (registration) of this customer screen. In the product display area) 19a, the currently registered product information and the subtotal amount up to the present time are displayed. In addition to the upper area 19a (recommended product display area) 19b, the customer is displayed at the time of payment. The merchandise information for prompting additional purchase is guided and displayed, and various buttons (touch keys) B1 to B4 are arranged and displayed.

  The upper area (registered merchandise display area) 19a of the customer screen is an area that is changed and displayed to newly registered merchandise information every time a merchandise registration operation is performed. The display content of the other area (recommended product display area) 19b is an area that is switched to the information of the next recommended product every certain time (for example, 5 seconds). The button B1 in the recommended product display area 19b is a purchase button for directly instructing the purchase of the recommended product displayed on the guide by a touch operation by the customer. The button B2 is a number button for inputting the number of products to be additionally purchased, and the number data is input according to the number of operations. The button B3 is a return button for directly instructing to return to the previous recommended product by a touch operation by the customer. The button B4 is a next button for directly instructing to proceed to the next recommended product by a touch operation by the customer.

  FIG. 4 (1) is a diagram showing a customer screen after the first product registration of one transaction. The upper area 19a displays the number and unit price of the product registered this time and the subtotal amount up to the present time. The other area 19b shows a case where a discounted product to be sold is displayed according to the stock status. That is, in the example shown in the figure, a message recommending a special sale item “Would you like to make a hot pot last winter?” And the product image along with the unit price and the discount rate are displayed as guidance information. 4 (2) is a diagram showing a customer screen when recommended items corresponding to the event to be held today (Japanese national soccer game) are displayed for guidance. In the example shown in the figure, it matches the soccer game. A message for recommending a simple knob as a product and the product information are displayed.

  FIG. 5 (3) is a diagram showing a customer screen when recommended products according to the customer's family structure (family of four people and a small child) are displayed. In the illustrated example, ○ Shows a message recommending Man's sweets and product information. FIG. 5 (4) is a diagram showing a customer screen when recommended products according to customer purchase history (a tendency to purchase a specific shampoo every other month) are displayed. In the example shown in FIG. This shows a case where a message recommending replenishment of shampoo and product information are displayed. FIG. 5 (5) is a diagram showing a customer screen in the case where recommended products corresponding to the items to be settled (carrero purchase) purchased (selected) in this transaction are displayed as guidance. In the example shown in FIG. This shows a case where a message recommending a product as a material for making Lassi and its product information are displayed.

  In this way, when the purchase button B1 is operated by the customer in the state where the additionally purchased product (and then the purchased product: recommended product) is guided and displayed at the time of payment, the CPU 11 responds to the operation of the purchase button B1. The additional purchased product is registered, and an arrangement instruction ((product information such as product name and quantity, in-store delivery arrangement instruction command) for instructing that the product should be delivered to the customer is sent to each clerk terminal device 4. However, at this time, the collation information (for example, including the exchange number) for delivery when the additionally purchased product is handed over to the customer is transmitted together with the arrangement instruction. The exchange number is composed of, for example, time information (hour / minute / second) + serial number of additional purchase, but is not limited to a numeric string, and is collation information for delivery such as a character string or a symbol string. Good. In addition, CPU11 is designed so as to print the voucher at the end of the receipt in order to distribute the exchange information to deliver to the customer an additional purchase of instruction for order in place for the customer.

FIG. 6 is a diagram illustrating a receipt with a voucher issued at the time of checkout processing.
In the receipt, the amount of each registered product is printed in sequence, and the total amount for one transaction, in the case of cash settlement, the deposit amount and change are printed, but additional items were purchased at the time of payment. Sometimes, a voucher used at the time of delivery of the additionally purchased product is printed at the end of the receipt. Here, if an additional product is purchased at the time of checkout, the additional purchased product is printed in the item area of the receipt by printing an “add” mark corresponding to the position of the additionally purchased product. It is clearly stated. The voucher can be separated from the receipt body by forming a cut line, and this voucher is printed with the place where the additional purchased product is delivered, the available delivery time, the product name, the number, the exchange number, and the barcode as the exchange information. The

  In the example shown in the figure, the delivery location is the service counter (delivery location A) in the vicinity of the entrance and exit shown in FIG. 1, but it may be a reception-only window. The exchange number indicates “131125 (13:11:25) +023 (serial number)” as time information (hour / minute / second) + serial number of additional purchase. The bar code is code information including the product name, the number, the exchange number, and the like as information to be read by the clerk terminal device 4, but may be a two-dimensional code or the like. In addition, when there are a plurality of types of additional purchased products, a voucher may be sequentially printed at the end of the receipt for each product type, but in this embodiment, a plurality of types of products are exchanged for one sheet. All of them are printed on a ticket. Further, the print layout and print items of the voucher are not limited to the print contents shown in FIG.

FIG. 7 is a block diagram showing basic components of the clerk terminal device 4.
The CPU 41 that forms the core of the clerk terminal device 4 is a central processing unit that operates using the secondary battery 42 as a power source and controls the overall operation of the clerk terminal device 4 according to various programs in the storage unit 43. The storage unit 43 stores various programs and information. The storage unit 43 stores programs and various applications for realizing the present embodiment in accordance with the operation procedure shown in FIG. Have. The CPU 41 is connected with a key operation unit 44, a display unit 45, a wireless communication unit 46, a scanner unit 47, and a buzzer 48 as its input / output peripheral devices, and the CPU 41 controls their operations in accordance with the input / output program. .

  The wireless communication unit 46 receives an arrangement instruction for instructing that a product additionally purchased at the time of payment should be handed over to the customer as described above, and the CPU 41 displays the arrangement instruction on the display unit 45 and the emergency instruction. The buzzer 48 is driven to generate an alarm sound or a specific mark is blinked to notify the user that the arrangement should be made. The scanner unit 47 reads the barcode from the voucher at the end of the receipt presented by the customer when the customer comes to pick up the additionally purchased product, and the CPU 41 determines the decoding result (exchange number) of the barcode. By comparing with the collation information (exchange number) for delivery received together with the arrangement instruction from the sales processing device 1, it is authenticated whether it is a legitimate customer, and the authentication result is displayed on the display unit 45. Yes.

  As described above, in the present embodiment, when the sales processing device (main device 1A, printer device 1B, etc.) 1 performs checkout processing for a product selected by the customer in the store, the sales processing device 1 prompts the customer to purchase additional products. Guidance display means (CPU 11, customer touch input display section 19) for guidance display, and when an instruction for additional purchase is received from the customer in accordance with the guidance display by the guidance display means (in the customer touch input display section 19) When the purchase button B1 of the customer is touched by the customer, the payment means (CPU 11) that performs the checkout process including the additionally purchased product, and an instruction to hand the additional purchased product to the customer Transmission means (CPU 11, short-range wireless communication unit 16) for transmitting an arrangement instruction to a predetermined arrangement terminal device (clerk terminal device 4), and an additional purchase product of the arrangement instruction at a predetermined location Distribution unit (CPU 11, the printer 1B) for distributing exchange information for delivery to the customer to the customer has a, a configuration with.

  Next, the operation concept of the sales processing device (POS terminal) 1 and the clerk terminal device (arrangement terminal device: scanner-integrated handy terminal) 4 in this embodiment will be described with reference to the flowcharts shown in FIGS. . Here, each function described in these flowcharts is stored in the form of a readable program code, and operations according to the program code are sequentially executed. Further, it is possible to sequentially execute the operation according to the above-described program code transmitted via a transmission medium such as a network. In other words, in addition to the recording medium, an operation unique to the present embodiment can be executed using a program / data supplied externally via a transmission medium.

8 to 10 are flowcharts for explaining the operation (characteristic operation of the present embodiment) of the sales processing apparatus 1 that is started in response to power-on.
First, the CPU 11 performs an initialization process (step A1 in FIG. 8) for clearing a memory and the like in response to a power-on operation, and then is switched to “registration mode” by operating a mode key on the key operation unit 14. (Step A2). If the mode is switched to a mode other than the registration mode (YES in step A3), processing according to the mode (for example, setting processing, inspection processing, etc.) is performed (step A4).

  Thereafter, the process returns to the above-described step A2, but when the mode is switched to the registration mode (YES in step A2), is the first operation of one transaction an operation of inserting a membership card into the card reading unit 18 (step A5)? ), Whether it is an operation for registering the first product, that is, whether a scanning operation by the scanner device 1D or an operation for inputting product data from the operator touch input display unit 13 has been performed (step A6). Here, if the first operation of one transaction is not performed (NO in steps A5 and A6), the process waits until the operation is performed.

  Now, when the first operation of one transaction is performed (YES in step A5 or A6), the recommended product information corresponding to the special sale / event is received and acquired from the headquarter server device 2 (step A7). In this case, the sales processing device 1 accesses the headquarters server device 2 to make a request for sending sale / event information, and the headquarters server device 2 refers to the sale / event information file F2 in response to the request. The recommended product information corresponding to the current sale / event is transmitted to the requesting sales processing device 1. In this manner, the sales processing apparatus 1 receives and acquires the recommended product information corresponding to the current sale / event, and then displays the recommended product information corresponding to the sale / event on the customer touch input display unit 19. (Step A8) At this time, when a plurality of pieces of recommended product information are received, one of the product information is selected and displayed for guidance.

  Here, if the first operation of the above-described transaction is an operation for inserting a membership card (YES in step A9), the recommended product information corresponding to the customer is received and acquired from the headquarter server device 2 (step A10, A11). In this case, the sales processing device 1 accesses the headquarters server device 2 according to the customer information (step A10), makes a transmission request for recommended product information according to the customer, and the headquarters server device 2 responds to the request. The customer master file F1 and the customer-specific purchase history file F3 are referred to, and the recommended product information corresponding to the customer's constituent family and the recommended product information corresponding to the customer's purchase history are transmitted to the requesting sales processing device 1. . In this way, when the sales processing apparatus 1 receives and acquires recommended product information according to the customer (step A11), the sales processing device 1 includes the recommended product information according to the customer in the display queue, and then proceeds to the next step A12. Move to check whether the display timing of customer guidance has been reached.

  That is, it is checked whether or not a certain period of time has elapsed since the recommended product information is displayed on the customer touch input display 19 as a guide. If the customer guide display switching timing has not been reached (NO in step A12), FIG. When the customer guidance display switching timing is reached (YES in step A12), the next product information is guided and displayed on the customer touch input display unit 19 (step A13). For example, as shown in FIG. 4 (1), in a process in which discounted products to be sold are guided and displayed according to the stock status, when a certain time has passed since the guidance display was started, the next product information For example, as shown in FIG. 4 (2), the display is switched to the recommended product guidance display according to the event (Japanese national soccer game) held today. Here, if the recommended product information corresponding to the customer is not received and acquired, the guidance display of FIG.

  In addition, when receiving recommended product information according to the customer, as a next product information, as shown in FIG. 5 (3), after a predetermined time has elapsed from the guidance display of FIG. 4 (2). , It is possible to switch to a guidance display of recommended products according to the family structure of the customer (a family of four and a small child). Furthermore, after a certain period of time has elapsed from the guidance display in FIG. 5 (3), as shown in FIG. 5 (4), it is recommended that the customer purchase history (a tendency to purchase a specific shampoo every other month). It can be switched to the product information display. In addition, as a guide display of recommended products according to the purchase history of customers, “usually purchased products are bargain this week”, “related products (recommendation group) related to usual purchased products are bargain this week Is. " Thus, after the recommended product information corresponding to the customer is sequentially displayed as guidance, the display returns to the guidance display of FIG.

  After switching the guidance display in this way, the process proceeds to the flow of FIG. 9 to check whether or not the product registration operation has been performed (step A14). When the product registration operation has been performed (YES in step A14), the product registration is performed. Processing is performed to update the sales data for each product and sales data for each department, calculate a subtotal, and print the registered product information on the receipt (step A15). Next, the registered merchandise information and the subtotal amount are displayed on the customer touch input display unit 19 in addition to the operator touch input display unit 13 (step A16).

  Then, the recommended product information corresponding to the registered product (purchased product) is received and acquired from the headquarter server device 2 (steps A17 and A18). In this case, the sales processing device 1 accesses the headquarters server device 2 according to the registered product (step A17), makes a request for sending recommended product information according to the purchased product, and the headquarter server device 2 responds to the request. In response, the recommended group file F4 is referred to, and when recommended product information corresponding to the purchased product is stored, the recommended product information is transmitted to the sales processing device 1 as the request source. In this way, when the sales processing apparatus 1 receives and acquires the recommended product information corresponding to the purchased product (step A18), after including the recommended product information corresponding to the purchased product in the display queue, FIG. Returning to step A12, it is checked whether or not the display switching timing of the customer guidance has been reached. If it is the switching timing (YES in step A12), the display is switched to the next product information guidance display. Thereafter, the above-described operation is repeated each time a product registration operation is performed (YES in step A14) (steps A15 to A18).

  On the other hand, if the product registration operation is not performed (NO in step A14), it is checked whether or not the customer has touched the customer screen (step A19). Here, when any of the buttons on the customer screen is touch-operated by the customer (YES in step A19), it is checked whether or not the purchase button B1 instructing the product purchase is operated (step A20), and other operations. When the number button B2, the return button B3, and the next button B4 are operated (NO in step A), processing corresponding to the operation button is performed (step A21). For example, when the number button B2 is operated, a process of inputting the number of operations as the number of purchased products is performed, and when the return button B3 is operated, a process of returning to the guidance display of the previous product is performed, and the next button B4 is displayed. When operated, the process proceeds to the guidance display of the next product. Thereafter, the process returns to Step A12 in FIG.

  When the purchase button B1 is operated (YES in step A20), the product currently displayed on the guide is specified as a product for additional purchase (step A22), and product registration processing for registering the additional purchased product is performed. Other sales data and sales data by department are updated, subtotals are calculated, items of the registered product information are printed on the receipt, and this registered product information is temporarily stored as information on additional purchased products (step A23). Next, an exchange number consisting of “current time information (hour / minute / second) + sequence number of additional purchase” is generated as verification information for delivery of the additional purchase product (step A24). A product arrangement instruction (product information or command) and its identification information (register number) are transmitted as communication addresses to each clerk terminal device 4 (step A25). Then, the flag is turned on (step A26) to indicate that there are additional purchased products, and then the process returns to step A12 in FIG.

FIG. 11 is a flowchart for explaining the operation (characteristic operation of the present embodiment) of the clerk terminal device 4 that is started in response to power-on.
First, the CPU 41 of the clerk terminal device 4 checks whether there is a product arrangement instruction from the sales processing device 1 (step B1). If there is an arrangement instruction (YES in step B1), the arrangement instruction and collation information for delivery (Delivery number) and communication address (registration number) are received (step B2), and the instruction content is displayed on the display unit 45, and the buzzer 48 is driven to generate a buzzer sound (step B3). In this case, the product name, the number, etc. are displayed together with the control instruction message (please urgently arrange the product for the purchase of the additional product).

  Now, since the sales processing device 1 transmits the arrangement instruction all at once to each clerk terminal device 4 in the store, each clerk terminal device 4 decides who is in charge of taking the product for which the arrangement instruction has been given. Is performed (step B4). That is, this charge determination process is performed by, for example, a button for notifying a store clerk who is not in customer service or a store clerk close to the shelf position of the product to another store clerk that he / she is in charge (not shown). Is a process of transmitting a notice of charge to each of the other clerk terminal devices 4. Then, it returns to step B1.

  The person in charge (store clerk) determined in this way confirms the control instruction message on the display screen, and picks up the additionally purchased product up to its shelf position (stock position), and the delivery location (for example, service counter) in the store ) Or waiting at the delivery location until the customer arrives. At that time, select the delivery location close to the shelf position of the product from the multiple delivery locations in the store, or at the source of the control instruction A delivery place close to a certain sales processing device 1 (a delivery place close to a customer) is selected. When such a delivery location selection operation is performed (YES in step B5), the selected delivery location and a delivery time determined in advance for the delivery location (the latest possible delivery time is possible). (Time indicating whether or not there is) is transmitted to the sales processing device 1 that is the transmission source of the control instruction (step B6).

  On the other hand, when the sales processing device 1 receives the delivery location and the available delivery time from the clerk terminal device 4 in response to the control instruction (YES in step A27 in FIG. 10), the sales processing device 1 receives the delivery location and the available delivery time temporarily. Store (step A28). Thereafter, the process returns to step A12 in FIG. 8, and each time the purchase button B1 is operated (YES in step A20), the result of repeating the above operation (steps A22 to A26), the customer is instructed to purchase additional products. Even in such a case, the product can be included in one transaction and registered. If the customer requests that the additional purchased product registered by the operation of the purchase button B1 be canceled before the closing button (not shown) for ending registration of one transaction is operated, the operator The registration can be canceled according to the Künsel instruction. The cancellation of the additional purchased product may be performed by the customer himself / herself through a button operation.

  Here, in order to end registration of one transaction, when the cash deposit key (tightening button) is operated in the case of cash settlement (YES in step A29 in FIG. 10), the closing processing is performed to determine the sales by transaction. The data is updated or change is calculated (step A30), and the total amount, deposit amount, change, etc. are printed on the receipt (step A31). In addition, not only a cash settlement but the closing process according to it is performed at the time of card settlement. Then, by referring to the flag indicating that there is an additional purchased product, it is checked whether the flag is turned on (step A32). If the flag is turned off (NO in step A32), the product is not additionally purchased at the time of checkout. Returning to step A2 of FIG. If the additional purchase product flag is ON (YES in step A32), the temporary storage delivery number, product information, delivery location, and delivery time are read (step A33), and the delivery number, product information, The exchange information including the delivery place and the delivery time is generated (step A34), and the receipt with the exchange ticket is issued by printing the exchange information at the end of the receipt (step A35). Thereafter, the process returns to step A2 in FIG.

  On the other hand, the store clerk uses the store clerk terminal device 4 to read the bar code of the voucher and input the exchange number when the customer requests delivery of the product, or from the key operation unit 44. The exchange number is entered as a numerical value (YES in step B7 in FIG. 11). When the exchange number is input by this, it is authenticated whether it is a legitimate customer by comparing this input number with the collation information (exchange number) for delivery (step B8), and the authentication result is displayed on the display unit 45. Is displayed (step B9), and then the process returns to step B1. Here, the store clerk confirms the authentication result and delivers the product on condition that the customer is a legitimate customer. When other operations are performed (YES in step B10), processing corresponding to the operations (step B11) is performed, and then the process returns to step B1.

  As described above, in the present embodiment, the CPU 11 of the sales processing device 1 performs the checkout process in a state where the product that prompts the customer to purchase additional items is displayed on the customer touch input display unit 19 while being guided and displayed. When an application for additional purchase is received from a customer, an arrangement instruction for instructing that the product should be delivered to the customer is transmitted to the clerk terminal device 4, and the additionally purchased product is delivered to the customer at a predetermined location. Since the exchange information is distributed to the customer, even when adding the purchased product at the time of checkout, it is possible to respond without returning the customer to the sales floor and picking up the product, and stop the checkout. And can improve customer service and achieve smooth settlement.

  The sales processing device 1 performs the checkout process including the additional purchased product when receiving an application for additional purchase from the customer in accordance with the guidance display of the product. It can be included in the transaction, money can be exchanged only once, smooth settlement is possible, and only one receipt is required.

  Since the sales processing apparatus 1 sends the collation information for delivery when the additional purchased product is delivered to the customer together with the arrangement instruction, the sales processing device 1 refers to the collation information at the time of delivery of the product, so that the authorized customer Can be authenticated.

  Since the sales processing device 1 distributes the additionally purchased product as a delivery location in the delivery information, the delivery location can be clearly indicated to the customer, and the customer can receive the product without hesitation.

  When the sales processing device 1 transmits a communication address for identifying itself together with the arrangement instruction, and receives the delivery location of the additionally purchased product transmitted from the clerk terminal device 4 to the communication address in response to the transmission of the arrangement instruction. In addition, since the delivery location is included in the delivery information and distributed, if the delivery location is not fixed, for example, the store clerk who picked up the product should choose a delivery location that is close to the shelf position of the product. Even when selecting or selecting a delivery location (delivery location close to the customer) close to the sales processing apparatus 1 that is the transmission source of the control instruction, the location can be notified to the customer.

  When the sales processing device 1 receives the available time for delivery of the additional purchased product from the salesclerk terminal device 4 in response to the arrangement instruction, the sales processing device 1 distributes the delivery available time by including it in the exchange information. The available time can be specified, and the customer can know how long to get the goods.

  Since the sales processing device 1 identifies and displays a product that urges additional purchases based on customer information or a product purchase history of the customer, guidance display that matches individual customers at the time of settlement is possible. .

  Since the sales processing device 1 identifies and displays a product that urges additional purchase based on the product to be settled purchased (selected) in the current transaction, the product related to the product purchased this time is guided. Since it is displayed, the store side can expect sales promotion, and the customer side helps to forget to buy.

  Since the sales processing apparatus 1 identifies and displays the product that urges the additional purchase based on the special sale or the event status, the store side can expect sales promotion.

  Since the sales processing apparatus 1 prints the receipt issued at the time of payment including the exchange information, the receipt and the exchange ticket can be integrated to prevent forgetting the exchange ticket.

  In the sales processing system, when the clerk terminal device 4 receives the arrangement instruction for the additionally purchased product from the sales processing apparatus 1, the clerk terminal device 4 responds to the arrangement instruction to perform a predetermined process. This makes it possible to prepare for delivery of additional purchased goods using the time that the customer is packing.

  In the sales processing system, the clerk terminal device 4 performs a process of outputting the instruction content as a predetermined process in response to the arrangement instruction from the sales processing device 1, so that the instruction content is displayed as a message or a buzzer sound. Or the store clerk can be informed of what to do urgently.

  In the above-described embodiment, the store clerk who has received the control instruction selects a delivery location close to the shelf position of the product from a plurality of delivery locations in the store, or the sales processing device 1 that is the source of the control instruction. Although a close delivery location (that is, a delivery location close to the customer) is selected, the customer may be allowed to select the delivery location. In this case, when the sales processing apparatus 1 receives an instruction for additional purchase from the customer, the sales processing apparatus 1 displays a list of a plurality of delivery locations where the product can be delivered on the customer touch input display unit 19 and from the list screen. A delivery location according to the customer's request may be selected, and an instruction may be given to hand over the additionally purchased product at the delivery location. As described above, the customer himself / herself can select the delivery location of the additionally purchased product, so that the product can be received at the delivery location according to the convenience of the customer, and the customer service can be further improved.

  In the embodiment described above, the clerk terminal device 4 informs the customer of the delivery time that indicates when it can be picked up at the latest, but the customer possesses the timing when the additional purchased product can be delivered. You may make it transmit to portable terminal devices (illustration omitted), such as a smart phone. That is, the clerk terminal device 4 may transmit a delivery notification to the mobile terminal device. In this case, the sales processing device 1 transmits to the clerk terminal device 4 including terminal designation information (communication address) for accessing the mobile terminal device possessed by the customer who has received the order for additional purchase together with the arrangement instruction. When it is possible to deliver the purchased product, the guide information indicating that fact may be transmitted to the terminal designation information included in the arrangement instruction. As a result, the customer who has received the guidance information can immediately pick up the additionally purchased product and further improve the customer service.

  In the above-described embodiment, the sales processing device 1 transmits an instruction for arranging additional purchased products to the plurality of store clerk terminal devices 4 in a lump, but a dedicated device (not shown) in the store, for example, on a service counter The arrangement instruction may be transmitted to the installation type arrangement terminal device. In this case, the arrangement terminal device on the service counter monitors the current position of each clerk terminal device 4 or monitors the work status, and selects the clerk terminal device 4 or the current work near the shelf position of the additionally purchased product. You may make it select the salesclerk terminal device 4 which is not going as a person in charge who goes to take goods. This enables smoother arrangement.

  In the above-described embodiment, the customer directly selects and inputs the additional purchase product by operating the customer touch input display unit 19, but the operator inputs it in response to a request from the customer. It may be.

  In the embodiment described above, the sales processing apparatus 1 prints the receipt issued at the time of payment including the exchange information. However, the exchange information may be directly transmitted to the mobile terminal device possessed by the customer. At that time, when an additional purchase of the product is instructed, the exchange information may be transmitted and distributed to the mobile terminal device possessed by the customer.

  In the embodiment described above, the checkout process is performed including the additionally purchased products at the time of checkout. However, only the additionally purchased products may be processed together as another checkout. In this way, the additional purchase product at the time of checkout and other normal purchase products may be settled separately. In this case, it is possible to carry out the checkout continuously without temporarily stopping the checkout process for the purchased product at the normal time, and it is not necessary for the customer to rearrange in the queue for checkout.

  In the above-described embodiment, the sales processing device 1 is configured to have the main body device 1A, the printer device 1B, and the drawer device 1C as separate casings, but may be configured to integrate them. Moreover, although it applied about the sales processing apparatus 1 installed in each large store of a chain store, you may make it apply to the sales processing apparatus 1 installed in each store in the whole shopping mall. In this case, the delivery location may be another store, an exit of a shopping mall, or the like.

  In the embodiment described above, the store clerk who has received the arrangement instruction goes to pick up the goods, but may be applied to an industrial robot apparatus (automatic take-out and transport apparatus) with a communication function. That is, the industrial robot device (automatic take-out and transport device) as a predetermined arrangement terminal device starts its operation in response to the arrangement instruction from the sales processing device 1 and specifies the additional purchased product that has been instructed, A stock position (shelf position) where the product is stored may be specified, the product may be taken out from the stock position, and delivered to a predetermined place (product delivery box). In this industrial robot device (automatic take-out and transfer device), the collation information received together with the arrangement instruction is compared with the delivery number input by the customer. The product to be discharged may be automatically discharged and delivered to the customer. Such automation improves the work efficiency of the entire store, enables quick response, and improves customer service.

  Further, the “apparatus” and “unit” shown in the above-described embodiments may be separated into a plurality of cases by function, and are not limited to a single case. In addition, each step described in the above-described flowchart is not limited to time-series processing, and a plurality of steps may be processed in parallel or separately.

The embodiment of the present invention has been described above. However, the present invention is not limited to this, and includes the invention described in the claims and the equivalent scope thereof.
Hereinafter, the invention described in the claims of the present application will be appended.
(Appendix)
(Claim 1)
The invention described in claim 1
A sales processing device installed in a store that sells various products,
Guidance display means for guiding and displaying a product that prompts the customer to make additional purchases when performing a checkout process on the product selected by the customer in the store;
When receiving an application for additional purchase from the customer in accordance with the guidance display, a transmission means for transmitting an arrangement instruction for instructing that the additional purchased product should be delivered to the customer to a predetermined arrangement terminal device;
Distribution means for distributing exchange information for delivering the additional purchase product of the arrangement instruction to the customer at a predetermined location;
A sales processing apparatus characterized by comprising:
(Claim 2)
The invention according to claim 2 is the sales processing apparatus according to claim 1,
When receiving an application for additional purchase from the customer according to the guidance display by the guidance display means, further comprising a settlement means for performing the settlement process including the product of the additional purchase,
This is a sales processing apparatus characterized by the above.
(Claim 3)
The invention according to claim 3 is the sales processing device according to claim 1 or 2,
The transmission means transmits the collation information for delivery for collation when the additional purchased product is delivered to the customer together with the arrangement instruction.
This is a sales processing apparatus characterized by the above.
(Claim 4)
The invention according to claim 4 is the sales processing device according to any one of claims 1 to 3,
The distribution means distributes the predetermined place by including the additional purchased product as a delivery place in the exchange information.
This is a sales processing apparatus characterized by the above.
(Claim 5)
The invention according to claim 5 is the sales processing apparatus according to claim 4,
The transmission means transmits a communication address for identifying the sales processing device together with the arrangement instruction,
When the distribution means receives the delivery location of the additionally purchased product transmitted from the predetermined arrangement terminal device to the communication address in response to the arrangement instruction, the delivery means distributes the delivery location by including it in the exchange information. To
This is a sales processing apparatus characterized by the above.
(Claim 6)
The invention according to claim 6 is the sales processing device according to any one of claims 1 to 5,
In the case where the distribution means receives the available time for delivery of the additional purchased product from the predetermined arrangement terminal device in response to the arrangement instruction, the delivery means includes the delivery time for distribution and distributes it.
This is a sales processing apparatus characterized by the above.
(Claim 7)
The invention according to claim 7 is the sales processing apparatus according to any one of claims 1 to 6,
The guidance display means identifies and displays the product that urges the additional purchase based on the customer information or the product purchase history,
This is a sales processing apparatus characterized by the above.
(Claim 8)
The invention according to claim 8 is the sales processing device according to any one of claims 1 to 7,
The guidance display means identifies and displays the product that prompts the additional purchase based on the product to be settled selected by the customer,
This is a sales processing apparatus characterized by the above.
(Claim 9)
The invention according to claim 9 is the sales processing apparatus according to any one of claims 1 to 8,
The guidance display means identifies and displays the product that prompts the additional purchase based on the sale or event status,
This is a sales processing apparatus characterized by the above.
(Claim 10)
The invention according to claim 10 is the sales processing apparatus according to any one of claims 1 to 9,
The distribution means prints the receipt information issued during the checkout process including the exchange information.
This is a sales processing apparatus characterized by the above.
(Claim 11)
The invention according to claim 11 is the sales processing device according to any one of claims 1 to 10,
A selection means for selecting a delivery location according to the customer's request from a plurality of delivery locations where the product can be delivered when receiving the additional purchase instruction;
The transmission means, as the arrangement instruction, instructs that the product of the additional purchase should be handed to the customer at the delivery place selected by the selection means.
This is a sales processing apparatus characterized by the above.
(Claim 12)
The invention according to claim 12
An arrangement terminal device that is communicatively connected to the sales processing device according to any one of claims 1 to 11,
Receiving means for receiving an instruction to arrange additional purchased goods from the sales processing device;
Processing means for performing predetermined processing in response to the arrangement instruction when receiving the arrangement instruction by the receiving means;
An arrangement terminal device characterized by comprising:
(Claim 13)
The invention according to claim 13 is the arrangement terminal device according to claim 12,
The processing means performs a process of outputting the instruction content as a predetermined process in response to the arrangement instruction.
The arrangement terminal device is characterized by the above.
(Claim 14)
The invention according to claim 14 is the arrangement terminal device according to claim 12 or claim 13, wherein
The arrangement instruction includes terminal designation information for accessing a mobile terminal device possessed by a customer who has received an instruction for additional purchase,
The processing means transmits, as a predetermined process in response to the arrangement instruction, guidance information indicating that delivery of an additional purchased product is enabled to the terminal designation information included in the arrangement instruction.
The arrangement terminal device is characterized by the above.
(Claim 15)
The invention according to claim 15 is the arrangement terminal device according to any one of claims 12 to 14,
The processing means performs, as a predetermined process in response to the arrangement instruction, a process for controlling an operation of a mechanism unit that takes out the product from an inventory position where the additionally purchased product is stored and delivers the product to the predetermined location. ,
The arrangement terminal device is characterized by the above.
(Claim 16)
The invention described in claim 16
A program for controlling a computer of a sales processing device installed in a store that sells various products,
The computer,
Guidance display means for guiding and displaying a product that prompts the customer to make additional purchases when performing a checkout process on the product selected by the customer in the store;
A transmission means for transmitting, when receiving an application for additional purchase from a customer in accordance with the guidance display, an arrangement instruction for instructing that the additional purchased product should be delivered to the customer;
A distribution means for distributing exchange information to the customer to deliver the additional purchase product of the arrangement instruction to the customer at a predetermined location;
It is a computer readable program that is made to function as.
(Claim 17)
The invention described in claim 17
A program for controlling a computer of an arrangement terminal device that is communicatively connected to the sales processing device according to any one of claims 1 to 11,
The computer,
Receiving means for receiving an instruction to arrange the additional purchased product;
Processing means for performing predetermined processing in response to the arrangement instruction when receiving the arrangement instruction by the receiving means;
It is a computer readable program that is made to function as.

DESCRIPTION OF SYMBOLS 1 Sales processing apparatus 2 Headquarters server apparatus 3 Public network 4 Clerk terminal apparatus 5 Printer apparatus 7 Barcode scanner part 11 CPU
DESCRIPTION OF SYMBOLS 12 Memory | storage part 13 Touch input display part for operators 15 Wide area communication part 16 Short range radio | wireless communication part 18 Card reading part 19 Customer touch input display part B1 Purchase button B2 Quantity button F1 Customer master file F2 Sale / event information file F3 By customer Purchase history file F4 recommendation group file

The present invention relates to a payment apparatus, a receipt, and a program .

In order to solve the above-described problems, the settlement apparatus according to the present invention includes an issuing means for issuing a receipt in which delivery information of a product for which an application for additional purchase is accepted at the time of settlement of the purchased product is described together with the settlement information of the purchased product. It is characterized by having.
In addition, in order to solve the above-described problem, the receipt according to the present invention describes the delivery information of the product for which the application for the additional purchase is accepted by the predetermined settlement means when the purchased product is settled together with the settlement information of the purchased product. It is issued by the settlement means as described above.

In order to solve the above-described problems, the program according to the present invention issues a computer that issues a receipt in which delivery information of a product for which an application for additional purchase is accepted at the time of settlement of the purchased product is described together with the settlement information of the purchased product. It is made to function as a means.

Claims (11)

Guidance display means for guiding and displaying a product that prompts the customer to make additional purchases when performing a checkout process on the product selected by the customer in a store that sells various products;
A transmission means for transmitting, to the arrangement terminal device, an arrangement instruction for instructing that the additional purchase product should be delivered to the customer when an application for additional purchase is received from the customer in accordance with the guidance display;
Distribution means for distributing exchange information for delivering the additional purchase product of the arrangement instruction to the customer at a predetermined location;
A sales processing apparatus comprising: When receiving an application for additional purchase from the customer according to the guidance display by the guidance display means, further comprising a settlement means for performing the settlement process including the product of the additional purchase,
The sales processing apparatus according to claim 1, which is configured as described above. The transmission means transmits the collation information for delivery for collation when the additional purchased product is delivered to the customer together with the arrangement instruction.
The sales processing apparatus according to claim 1, wherein the sales processing apparatus is configured as described above. The distribution means includes the predetermined location as a delivery location of the additional purchase product and distributes it in the exchange information.
The sales processing apparatus according to any one of claims 1 to 3, wherein the sales processing apparatus is configured as described above. The transmission means transmits a communication address for identifying the sales processing device together with the arrangement instruction,
When the distribution means receives the delivery location of the additionally purchased product transmitted from the arrangement terminal device to the communication address in response to the arrangement instruction, the delivery means includes the delivery location and distributes it.
The sales processing apparatus according to claim 4, wherein the sales processing apparatus is configured as described above. A selection means for selecting a delivery location according to the customer's request from a plurality of delivery locations where the product can be delivered when receiving the additional purchase instruction;
The transmission means, as the arrangement instruction, instructs that the product of the additional purchase should be handed to the customer at the delivery place selected by the selection means.
The sales processing apparatus according to claim 1, wherein the sales processing apparatus is configured as described above. An arrangement terminal device that is communicatively connected to the sales processing device according to any one of claims 1 to 6,
Receiving means for receiving an instruction to arrange additional purchased goods from the sales processing device;
Processing means for performing predetermined processing in response to the arrangement instruction when receiving the arrangement instruction by the receiving means;
Arrangement terminal device characterized by comprising: The arrangement instruction includes terminal designation information for accessing a mobile terminal device possessed by a customer who has received an instruction for additional purchase,
The processing means transmits, as a predetermined process in response to the arrangement instruction, guidance information indicating that delivery of an additional purchased product is enabled to the terminal designation information included in the arrangement instruction.
The arrangement terminal device according to claim 7, wherein the arrangement terminal device is configured as described above. The processing means performs, as a predetermined process in response to the arrangement instruction, a process for controlling an operation of a mechanism unit that takes out the product from an inventory position where the additionally purchased product is stored and delivers the product to the predetermined location. ,
The arrangement terminal device according to claim 7 or 8, wherein the arrangement terminal device is configured as described above. A program for controlling a computer of a sales processing device,
The computer,
Guidance display means for guiding and displaying a product that prompts the customer to purchase additional items when the customer selects a product selected in a store that sells various products;
A transmission means for transmitting, when receiving an application for additional purchase from a customer in accordance with the guidance display, an arrangement instruction for instructing that the additional purchased product should be delivered to the customer;
A distribution means for distributing exchange information to the customer to deliver the additional purchase product of the arrangement instruction to the customer at a predetermined location;
A program designed to function as A program for controlling a computer of an arrangement terminal device that is communicatively connected to the sales processing device according to any one of claims 1 to 6,
The computer,
Receiving means for receiving an instruction to arrange the additional purchased product;
Processing means for performing predetermined processing in response to the arrangement instruction when receiving the arrangement instruction by the receiving means;
A program designed to function as

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