JP2018018368A - Travel business management device, travel business management method and travel business management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To create sales promotion opportunities for a business operator who provides travel commodities while supporting a user to make a travel plan.MEANS: A travel business management device for selling travel commodities to users: stores information on a user of the travel commodity; stores user itinerary information which is information on an itinerary that the user sets and plans; stores purchase determination information which is information on a travel commodity determined to be purchased by the user and user itinerary information which records a travel commodity planed to be purchased by the user for each date of use of them; transmits the purchase determination information to a business operator that is a providing source of the corresponding travel commodity; records the travel commodity that the business operator sold on the basis of the purchase determination information in the corresponding user itinerary information to store it with purchase plan information; and transmits the user itinerary information to a corresponding user terminal.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a travel business management device, a travel business management method, and a travel business management program.

  In various industrial fields, services for providing various useful information to users through a network are operated. The travel business field is no exception, and a system that encourages users to purchase additional products and services by providing tourists with real-time sales information on products and services at travel destinations is used. . For example, in Patent Document 1, it is possible to efficiently distribute information related to optimal travel in the season with high satisfaction that meets the demands of each traveler, etc., at all stages of travel from before travel to after travel. The technology that supports the traveler comprehensively is described.

JP 2015-18545 A

  However, Patent Document 1 deals with information on various facilities visited by tourists in sightseeing spots, but there is a limit to the number of facilities that can be used. Information is not provided for stocked products. For this reason, there is a problem that travelers cannot effectively use those stock products, while stock product providers cannot increase sales opportunities.

  The present invention has been made to solve the above-mentioned and other problems, and provides a travel business management device that provides a sales promotion opportunity to a travel product provider while supporting a user's travel planning. One object is to provide a travel business management method and a travel business management program.

One aspect of the present invention to achieve the above and other objects is a travel business management device for selling travel products to a user,
A user information storage unit for storing information about the user of the travel product;
A user itinerary information storage unit for storing user itinerary information that is the information of the itinerary planned by the user, purchase decision information that is information relating to a travel product that the user has decided to purchase, and a user who plans to purchase The user itinerary information that records the travel products for each use date is stored in the user itinerary storage unit, and the purchase decision information is transferred to the provider that provides the relevant travel products. The travel merchandise sold by the article dealer based on the purchase decision information is recorded in the corresponding user itinerary information and stored in the user itinerary information storage unit together with the purchase schedule information, and the user itinerary information is received upon request. A travel information processing unit configured to output
It has.

  ADVANTAGE OF THE INVENTION According to this invention, the opportunity of a sales promotion can be brought with respect to the provider of travel goods, supporting a user's travel planning.

FIG. 1 is an overall configuration diagram of a travel business management system 1 according to an embodiment of the present invention. FIG. 2 is a diagram illustrating a configuration example of the user information table 1570. FIG. 3 is a diagram illustrating a configuration example of the purchase record information table 1571. FIG. 4 is a diagram illustrating a configuration example of the provisional travel information table 1572. FIG. 5 is a diagram illustrating a configuration example of the desired itinerary information table 1573. FIG. 6 is a diagram illustrating a configuration example of the sales performance information table 1574. FIG. 7 is a diagram illustrating a configuration example of the sales prediction information table 1575. FIG. 8 is a diagram illustrating a configuration example of the package inventory information table 1576. FIG. 9 is a diagram illustrating a configuration example of the transportation facility inventory information table 350. FIG. 10 is a diagram illustrating a configuration example of the accommodation facility inventory information table 450. FIG. 11 is a diagram illustrating a configuration example of the tourist facility inventory information table 550. FIG. 12 is a flowchart illustrating an example of a process flow of the itinerary registration process. FIG. 13 is a flowchart illustrating an example of a processing flow of additional inventory allocation processing. FIG. 14 is a flowchart illustrating a processing flow example of the product recommendation processing.

  Hereinafter, the present invention will be described with reference to the drawings in accordance with an embodiment thereof.

  First, a configuration example of the travel business management system 1 according to the present embodiment will be described. FIG. 1 shows an example of the overall configuration of a travel business management system 1. The travel business management system 1 enables a travel business management server 100 (travel business management device), a user terminal 200, a transportation system 300, an accommodation system 400, and a tourism system 500 to communicate with each other via a communication network 600. Connected and configured.

The travel business management server 100 is a computer operated by a group such as a travel management company, and implements the main functions of the travel business management system 1. The travel business management server 100 includes, as hardware, a calculation unit 110 configured by a CPU (Central Processing Unit) and the like, a memory 120 configured by a storage device such as a RAM and a ROM, and an input device such as a keyboard, a mouse, and a touch panel. A communication interface (communication IF) 140 including a network interface card for communicating with an external device using an appropriate communication protocol, a hard disk drive ( The auxiliary storage device 150 includes a storage device such as an HDD) or a semiconductor drive (SSD). The travel business management server 100 may be constructed in a cloud computing environment in which a plurality of computers and storage drives are connected so as to be communicable.

  The auxiliary storage device 150 includes a user authentication unit 1510, a purchase information registration unit 1520, a travel information registration unit 1530, a reservation processing unit 1540, a sales performance creation unit 1550, and a sales prediction creation unit 1560 that constitute a travel information processing unit. Each program is stored. Each program is read into the memory 120 by the arithmetic unit 110 and executed.

The user authentication unit 1510 has a function of executing user authentication processing for a user who accesses the travel job management server 100 from an external device such as a user terminal 200 described later. As a user authentication method, various methods such as a login password request may be adopted as appropriate. The purchase information registration unit 1520 has a function of registering purchase information of travel products such as a ticket purchased by the user in the travel business management server 100. The travel information registration unit 1530
It has a function of registering desired itinerary information entered by a user accessing the travel service management server 100. The reservation processing unit 1540 has a function of processing reservation information input by the user accessing the travel business management server 100. The sales performance creation unit 1550 has a function of creating statistical information of various travel products purchased by the user accessing the travel business management server 100. The sales prediction creation unit 1560 has a function of executing a travel product sales prediction process based on the desired itinerary information registered by the user in the travel business management server 100 and the statistical information of the travel product purchased by the user.

  The auxiliary storage device 150 stores data generated by each program described above, and also stores a user information table 1570, a purchase record information table 1571, a provisional trip, which are data tables storing data used by each program described above. An information table 1572, a desired itinerary information table 1573, a sales performance information table 1574, a sales prediction information table 1575, and a package stock information table 1576 are stored. A specific configuration example of each table will be described later.

  Returning to the configuration of the travel business management system 1, the user terminal 200 is communicably connected to the travel business management server 100, and the user inputs data to the travel business management server 100 or receives information from the travel business management server 100. It is a terminal for obtaining. The user terminal 200 may be a general computer that includes a processor, a memory, an input / output device, and the like and can be connected to the communication network 600, and may be configured by a personal computer, a tablet terminal, a smartphone, or the like. Note that some functions of the travel business management server 100 described above may be executed on the user terminal 200 side by providing them as client software.

  The transportation system 300 is a management system that is owned and operated by a transportation organization such as a railway company, a bus company, or a taxi company, and each transportation facility has a function for managing inventory information. The transportation system 300 includes a transportation inventory information table 350 described later. The transportation system 300 may be a general computer that can be connected to the communication network 600, similarly to the travel business management server 100. It should be noted that some functions of the travel business management server 100 described above may be executed on the transportation system 300 side by providing them as client software.

  The accommodation system 400 is a management system owned and operated by accommodation facilities such as hotels and inns, and each accommodation facility has a function for managing inventory information. The accommodation system 400 includes an accommodation facility inventory information table 450 described later. The accommodation system 400 may be a general computer that can be connected to the communication network 600 in the same manner as the travel business management server 100. Note that a part of the functions of the travel business management server 100 described above may be executed on the accommodation system 400 side by providing it as client software.

  The tourism system 500 is a management system that is owned and operated by various tourist facilities where tourists stop by in the tourist area, and each tourist facility has a function for managing inventory information. The information on the inventory of tourist facilities includes facilities such as museums where the daily admission capacity is fixed, restaurants where the number of acceptable guests is determined, and the like. The tourism system 500 includes a tourism facility inventory information table 550 described later. The tourism system 500 may be a general computer that can be connected to the communication network 600, similarly to the travel business management server 100. Note that a part of the functions of the travel business management server 100 described above may be provided as client software and executed on the sightseeing system 500 side.

As will be described later, the transportation system 300, the accommodation system 400, and the sightseeing system 500
A program for executing a reservation process based on a reservation request for a stock product received from the travel service management server 100 and returning the result to the travel service management server 100, and other programs are implemented.
The communication network 600 can be configured as a wired or wireless Internet line or an intranet line.

  Note that a plurality of user terminals 200, transportation systems 300, accommodation systems 400, and tourism systems 500 can be connected according to the specifications of the travel business management system 1, regardless of the illustration of FIG.

  Next, the configuration of the data table used in the travel service management server 100 of this embodiment will be described. 2 to 8, user information table 1570, purchase record information table 1571, provisional travel information table 1572, desired itinerary information table 1573, sales record information table 1574, sales forecast information table 1575, and package inventory information table 1576 are shown. Each configuration example is shown.

  The user information table 1570 illustrated in FIG. 2 stores identification information and personal information of each user who accesses the travel job management server 100 from the user terminal 200. When the user first accesses the travel business management server 100, the user inputs information to be recorded in the user information table 1570. Data in the user information table 1570 is used for user authentication when the user accesses the travel work management server 100. In the example of FIG. 2, the user information table 1570 includes a user ID that is unique identification information of each user, a password used for user authentication, and the user's gender, date of birth, address, telephone number, and credit card number. It is recorded. The information recorded in the user information table 1570 is not limited to these, and can be determined as appropriate according to the use of the system.

  In the purchase record information table 1571 illustrated in FIG. 3, purchase history information of products purchased through the travel business management server 100 is recorded in association with each user ID. In the example of FIG. 3, in the purchase record information table 1571, the purchase record classification, purchase item name, purchase date, departure place, and arrival date related to the purchased ticket are associated with the user ID, “railway, high-speed rail cheetah” 3, No. 3, January 5, 2016, Tokyo, Shin-Aomori ". The purchase record information table 1571 may be configured to record accommodation and sightseeing in addition to the transportation example of FIG. 3 as necessary. For example, in the case of accommodation, items such as purchase record classification, purchase item name, purchase date, arrival date, departure date are set as “Hotel, ABC Hotel Single, January 5, 2016, January 5, 2016”. Day, January 6, 2016 ". A purchase record information table 1571 relating to tourism can also be created in the same manner.

  In the temporary travel information table 1572 illustrated in FIG. 4, information indicating a temporary process related to a travel input by the user is recorded in association with the user ID. In the example of FIG. 4, user's desired travel information such as a scheduled use date, a companion including the corresponding user, a travel purpose, and a travel attribute is recorded in association with the user ID. The scheduled use date is the period from the first day to the last day of the travel period. For travel purposes, tourism, business, etc. are recorded. In the travel attribute, various attributes that the user expects for this travel are recorded. For travel purposes and travel attributes, options can be prepared in advance using a pull-down menu or the like so that the user can select them.

The desired itinerary information table 1573 illustrated in FIG. 5 records temporary travel information for each user specified by the user ID in association with the user ID in a form along the actual travel itinerary. The desired itinerary information table 1573 includes information on whether or not there is a desire to purchase travel products such as accommodation facilities and sightseeing materials, in addition to information on the arranged transportation facilities. In FIG. 5, an item described as “arrangement schedule” indicates an item that the user desires to arrange in the future, and “unnecessary” is recorded in an item that the user determines is not necessary. In the example of FIG. 5, the user identified by the user ID “AAA” leaves Tokyo, travels around Aomori and Hakodate, and returns to Tokyo during the period from January 4, 2016 to January 7, 2016. Itinerary has been entered. FIG. 5 shows that the transportation on January 4, 5 and 7 has already been arranged, but, for example, accommodation for the first day is scheduled. Once the user has entered the desired itinerary, the user can arrange the travel products scheduled in FIG. 5 at a later date by accessing the travel business management server 100. The travel products that have been arranged at that time are recorded in FIG.

  The sales performance information table 1574 illustrated in FIG. 6 includes the generation of purchased users for each product sold to the user by the travel business management system 1 or a travel product provider such as a transportation facility, accommodation facility, or tourist facility. , Sex, number of accompanying persons, purchase date, region, type, and sales amount are recorded. The type of item can be changed as appropriate according to the type of sales performance, for example, the type of accommodation, transportation, tourism, or the like. The sales performance of the travel product provider is grasped as a reservation request transferred to each provider via the travel management server 100.

  In the sales prediction information table 1575 illustrated in FIG. 7, product sales prediction data for each day provided to a transportation company, a lodging company, a tourist company, and the like is recorded. Since the example of FIG. 7 is the sales prediction information regarding the accommodation facility, the number of persons scheduled to arrange, the number of vacant rooms, and the reservation prediction value are recorded every day. In the example of the hotel in FIG. 7, the expected number of arrangers is calculated by the travel business management server 100, and the number of people who stay in “Hakodate” and who are “planned to arrange” The number of unreserved rooms and the reservation prediction value at the time of referring to the table indicate the number of rooms predicted to be further reserved by the current day, which is predicted by analyzing past results and the like. A specific sales forecasting method will be described later. The items to be recorded may be set to the number of users, train type, seat grade, etc. for transportation facilities, and to the number of visitors, etc. for tourist facilities.

  In the package inventory information table 1576 illustrated in FIG. 8, inventory information relating to products packaged for transportation, lodging, sightseeing, and the like is recorded. Packaged travel products, so-called packaged trips, are set by combining travel products procured from product providers such as transport operators and accommodation operators by travel agents, etc., who are the operating entity of the travel business management system 1. is there. In the example of FIG. 8, for a pack that combines accommodation and transportation, the category of inventory products (in the example of FIG. 8, accommodation + railway return), product characteristics, average purchase age, date on which the package is set, The daily travel business total stock allocated to the travel business management system 1 from each product provider (transportation, lodging, tourism), the allocated stock that is the number of sold stock, the unallocated number that is the unsold sales stock number Information on travel products sold by the travel business management system 1 such as inventory and sales amount is stored.

  Next, inventory information in a merchandise provider such as a transportation company will be described. The inventory information records basic data when a travel product provided by a travel product provider is sold in response to a reservation request from the travel business management server 100. The inventory information includes not only the products sold by itself, but also information on products that are outsourced to a travel agent such as an operator of the travel business management system 1.

  A transportation inventory information table 350 illustrated in FIG. 9 is a data table held in the transportation system 300 of the transportation company. In the transportation inventory information table 350, the total inventory, which is the total inventory of transportation for each day, the travel business allocated inventory, which is the inventory of the products consigned to the travel business management system 1, and the transportation operator The sold inventory, which is the number of inventory sold directly, the unallocated inventory, which is the number of unsold inventory, and the sales amount (product price) of the corresponding product are recorded. In the case of the transportation inventory information table 350, one table is generated for each travel product such as a designated seat for each day of one excellent train.

  The accommodation facility inventory information table 450 illustrated in FIG. 10 is a data table held in the accommodation company's accommodation system 400. In the accommodation facility inventory information table 450, the total inventory that is the total number of rooms in each day of the corresponding accommodation facility, the travel industry allocated inventory that is the number of rooms that are entrusted to the travel business management system 1, and the accommodation facility Sold inventory, which is the number of inventory sold directly to the user, unallocated inventory, which is the number of unsold inventory, and the sales amount. In the case of the accommodation facility inventory information table 450, a single table can be generated for the entire room for each accommodation facility such as a hotel or an inn, or a separate table can be created for each Japanese and Western type and grade of the room.

  A tourist facility inventory information table 550 illustrated in FIG. 11 is a data table held in the tourism system 500 of the tourism operator. The tourist facility inventory information table 550 includes a total inventory that is the total number of tourism materials for each day, a travel industry allocated inventory that is the number of inventory entrusted to the travel business management system 1, and a tourism business directly sold to the user. The sold stock that is the number of stock, the unallocated stock that is the number of unsold stock, and the sales amount are stored. In the case of the tourist facility inventory information table 550, one table is generated for each tourism material such as a museum or a restaurant.

Next, the data processing executed mainly in the travel business management server 100 in the travel business management system 1 having the above configuration will be specifically described.
== Itinerary registration process ==
First, with reference to the flowchart of FIG. 12, an example of a processing flow from travel planning to travel product sales in the travel business management system 1 of the present embodiment will be described.

  A user who intends to plan a trip using the travel business management system 1 accesses the travel business management server 100 using the user terminal 200. If the user is using for the first time, the user inputs and registers the contents of the user information table 1570 according to the input screen presented from the travel business management server 100. If the user has already registered user information, the user logs in according to the login screen presented by the travel business management server 100. In addition to the general user who is a traveler, the user includes a sales agent of a travel agency who makes a proxy arrangement in response to a request from the general user. Login processing is performed by the user authentication unit 1510.

  Next, the user uses the user terminal 200 to set a desired itinerary including reservations for travel products such as transportation facilities and accommodation facilities (S201). Specifically, a user who desires a travel plan inputs and registers the contents of the provisional travel information table 1572 shown in FIG. 4 and the desired itinerary information table 1573 shown in FIG. In the temporary travel information table 1572, the user ID of the user who wants to register, information such as the scheduled use date, the number of accompanying persons, age, gender, etc., travel purpose, and travel attributes are registered. The purpose of travel is the purpose of travel such as tourism and business, and the user's request regarding the planned travel is recorded as the attribute in the travel attribute. In the example of FIG. 4, it is recorded that it is a family trip for the purpose of sightseeing for three families, and that they want to enjoy leisurely hot springs and gourmet food. Registration is not necessarily required for travel purposes and travel attributes. Further, each item of the provisional travel information table 1572 can be configured so as to reduce the user's input effort by a pull-down menu or the like.

The user inputs information to the desired itinerary information table 1573 together with the provisional travel information table 1572. In the desired itinerary information table 1573 illustrated in FIG. 5, items of “transport”, “accommodation”, and “tourism” are set for each day of the travel itinerary registered in the temporary travel information table 1572. In “Transport”, information on transportation such as railways, airplanes, ships, buses, etc. that the user desires to use is recorded. In “Accommodation”, information on accommodation facilities such as hotels and inns desired by the user is recorded. In “Sightseeing”, information on tourist facilities such as museums and botanical gardens that the user wants to visit is recorded. This field can also include restaurants such as restaurants. Further, in addition to the above items, usage categories may be created and further subdivided.

  As illustrated in FIG. 5, the user records the content of the travel product desired to be used for each use category for each scheduled use date. For example, for “traffic” on January 4, 2016, the user has made a reservation for the train “High-Speed Railway 3” from Tokyo to Aomori. In this way, the travel product recorded by the user for each usage category is transferred from the travel business management server 100 to the relevant transportation company, as will be described later, and reservations for travel products are executed. In the example of FIG. 5, the reservation has already been completed for the traffic on the same day. If the desired reservation could not be executed, a message such as “cannot be reserved” can be presented in the column for the usage category of the corresponding day. Further, the contents of the travel product desired to be used may include detailed information such as the grade of the seat in the transportation system, the type of smoking cessation, the classification of the guest room in the accommodation facility, the grade of the room, and the like.

  In the “Accommodation” field on the same day, “Arrangement schedule” is recorded. The “arrangement schedule” is set by the user to be arranged for the corresponding usage category but not yet arranged, or whether to arrange is undecided. As will be described later, statistical information is created by the travel business management server 100 for items to be arranged, and is provided to each business operator or used to provide recommended product information to the user. Specifically, the reservation processing unit 1540 estimates the area related to the item to be arranged as the purchase schedule information from the area information regarding the related travel product for which purchase has been determined, and supplies it to the travel product provider. can do. The business that has received the information on the area can return the information on the travel product related to the area to the reservation processing unit 1540 as the accompanying information.

  For the usage categories “accommodation” and “tourism” on January 7, 2016 in FIG. 5, the user sets “arrangement unnecessary”. This indicates that the user has no plan to make a reservation for the usage category.

  The data of the desired itinerary entered in the temporary travel information table 1572 and the desired itinerary information table 1573 at the user terminal 200 is sent to the travel business management server 100, and the reservation information such as transportation facilities and accommodation facilities is obtained by the reservation processing unit 1540. Further, it is transferred to the management system of each business operator such as the traffic system 300 (S202). The reservation information transferred in S202 is processed by each business operator that is the transfer destination. For example, in the transportation system 300, a reservation process for a train that the user desires to reserve is executed (S203). Specifically, each business operator that has received the reservation information completes the reservation after confirming the inventory of the travel product to be reserved, and transmits the result to the travel business management server 100. If there is reservation information regarding the accommodation, the reservation processing is similarly executed in the accommodation system 400 as shown by the broken line in FIG. 12 (S204).

  Depending on the type of travel product, the travel business management system 1 may be outsourced by a provider. In that case, the reservation processing unit 1540 of the travel business management server 100 executes reservation processing for the corresponding travel product.

  As described above, in the travel business management system 1 according to the present embodiment, the reservation information related to the travel product input by the user is transferred from the travel business management server 100 to each business operator. The travel business management server 100 that has received the desired itinerary information can generate and transmit an input screen that allows the user terminal 200 to input all or part of the desired reservation information. That is, the travel business management server 100 that has received the desired itinerary information uses the transportation, the desired date of stay, the number of people (may be automatically entered from the provisional travel information), the desired boarding section / train, the desired room grade, etc. It is possible to create a screen for inputting the information and transmit it to the user terminal 200 and transfer the input result by the user to an operator such as a railway company.

  In the travel service management server 100 that has received a response to the user's reservation request from each business operator, reservation information such as ticket purchase information included in the response is registered in the desired itinerary information table 1573 of FIG. 5 (S205). ). The registered desired itinerary information can be updated and registered as necessary when the user adds an itinerary later or changes the itinerary. The travel business management server 100 is configured to transmit a registration result reflecting the processing result of the reservation request to the user terminal 200 and cause the user terminal 200 to output it in the form of a desired itinerary information table 1573 (S206).

  According to the above configuration, the user can arrange travel products related to the desired itinerary by accessing the travel business management server 100 from the user terminal 200.

== Additional stock allocation process ==
Next, the additional stock allocation process by the travel business management server 100 will be described. A processing example regarding this data processing will be described with reference to the sequence diagram of FIG. The travel business management server 100 creates sales performance information and sales prediction information as statistical data related to sales of travel products. The sales performance information and the sales prediction information can be executed when the inventory of the accommodation facility etc. possessed by the travel business management system 1 is newly sold. By doing so, when the user newly registers the desired itinerary or when reviewing the registered desired itinerary, the itinerary can always be considered based on the latest inventory information.

  First, the sales performance creation unit 1550 of the travel business management server 100 creates sales performance information that is a past sales performance in the travel business management system 1 (S301). FIG. 6 shows a configuration example of the sales performance information table 1574. In the sales performance information table 1574, for each sale of one travel product, the purchaser's generation, gender, number of accompanying persons, use date, purchase target area, type (transportation, accommodation, sightseeing facilities), And information including the sales amount (product price) is recorded. For information on the region to purchase,

  Next, the sales prediction creation unit 1560 of the travel business management server 100 records the sales prediction information by using the temporary travel information and past sales performance information shown in FIGS. The sales forecast information table 1575 is created (S302). FIG. 7 shows a configuration example of the sales forecast information table 1575.

  The example of the sales forecast information in FIG. 7 shows the sales forecast information from January 4th to January 10th 2016 created for an ABC hotel (tentative name) in the Hakodate area. In the sales forecast information table 1575, the item of the number of persons scheduled to be arranged is the number of persons who have planned to stay in “Hakodate” calculated by the travel information registration unit 1530 and recorded “planned arrangement” on the corresponding day. It shows the total number of people and is used to grasp the current demand. The item of the number of vacant rooms indicates the unallocated inventory in the package inventory information table 1576 of FIG. 8, and is used for grasping how much the inventory possessed by the travel business management system 1 remains. The item of the reservation prediction value is a prediction value of the number of sales expected to be further reserved from the time when the sales prediction is executed until the day of the travel date. The reservation forecast value can be obtained from the provisional travel information and desired itinerary information shown in FIGS. 4 and 5 and the sales performance information shown in FIG. 6 by appropriate statistical processing, for example, various proposed revenue management techniques. . Specifically, a sales prediction model formula can be created from sales performance information, and the demand forecast for the day can be calculated from the planned number of arrangements, related user attributes, scheduled use date, and the like. The demand forecast also includes customer preference attributes such as sales price range and number of accompanying persons. By associating such attribute information with information on the facility side such as the selling price of the room provided by the accommodation facility and the number of persons accommodated per room, the predicted sales value can be calculated.

  After the sales forecast information is created in S302, the travel business management server 100 notifies the accommodation facility business operator and the tourism facility business business that are contracted with the travel business management system 1 of an excess or shortage of inventory. For example, in the case of an accommodation facility, the over-stock shortage notification determines whether the travel business management server 100 is in a predetermined numerical range by checking the number of vacant rooms recorded in the sales prediction information table 1575. This notification is transmitted to the accommodation facility or the like when it is determined that it is not in the room.

  The tourist facility business operator or the accommodation facility business operator that has received the overstock shortage notification sends a sales forecast information transmission request to the sales forecast creation unit 1560 of the travel business management server 100, and sales forecast information as illustrated in FIG. Is acquired (S303). Next, the tourist facility business operator or the accommodation facility business operator refers to the accommodation facility inventory information table 450 illustrated in FIG. 10 and the tourist facility inventory information table 550 illustrated in FIG. To do. For example, in the accommodation facility inventory information table 450 in the example of FIG. 10, whether or not the unallocated inventory number exceeds a predetermined number, for example, in the accommodation facility inventory information table 450 in the case of an accommodation facility. Can be set. When the number of stocks or the sales amount is not to be reviewed, the accommodation system 400 or the tourism system 500 can reply to the travel business management server 100 to that effect.

When reviewing the number of stocks or the sales amount, the accommodation system 400 or the tourism system 500 uses the travel business allocation stock and the sales amount of FIGS. 9 to 11 based on the sales prediction information acquired from the travel business management server 100. Is determined (S303). The travel business management server 100 receives the determined travel business allocated stock and sales amount from the accommodation system 400 or the tourism system 500 and registers them in the sales prediction information table 1575 (S304). The registered sales prediction information can be used when the user updates the provisional travel information table 1572 and the desired itinerary information table 1573.
Sales forecast information can be used as follows, for example.
Adjust travel agency allocated stock

For example, the reservation prediction value on Monday, January 4 of the sales prediction information illustrated in FIG. 7 is seven. Based on this information, the ABC Hotel operator confirms the accommodation facility inventory information of FIG. 10 which is the inventory managed by the company, and the unallocated inventory on January 4 may have a sufficient quantity of 7 items. I can confirm. Therefore, the accommodation system 400 replies to the travel service management server 100 that the travel business allocation stock is increased from 200 to 207, and the sales amount is set from 15,000 yen without change. Further, as of January 8 in the accommodation facility inventory information of FIG. 10, the day when the sold inventory on the hotel side is increasing (January 7 is the sold inventory 4 but January 8 In the sales forecast information of FIG. 7, six vacant rooms (unallocated inventory) can be returned to the hotel side. In this case, the accommodation system 400 sets the travel business allocated stock in the accommodation facility inventory information of FIG. 10 to 109 cases by reducing 6 cases from 115 cases, and sets the sales amount to 16,000 yen as no change. Reply to the management server 100.
Sales price adjustment

For example, when the number of vacant rooms and the reservation prediction value on January 9 (Saturday) are confirmed with the sales prediction information illustrated in FIG. 7, the number of vacant rooms is as small as one and the reservation prediction value is fifteen. ing. If you check January 9th in the accommodation inventory information in Figure 10, the sales amount is set at 17,000 yen, but considering that the day is a Saturday, set the sales price slightly higher Is likely to be sold. For this reason, in the accommodation system 400, the travel business allocation stock entrusted to the travel business management system 1 remains 200 (in the example of FIG. 10, since there are 14 unallocated stocks, the travel business allocation stock is It is conceivable to change the sales amount to 20,000 yen and reply to the travel business management server 100. In addition, FIG.
When the number of vacancies and the reservation prediction value on January 6 (Wednesday) are confirmed from the sales prediction information of No. 1, the number of vacancies is as large as 13, but the reservation prediction value is only 3. If you check January 6th in the accommodation inventory information in Fig. 10, the sales amount is set at 1 million yen, but it may be a weekday Thursday, so you can not sell unless you set the sales price a little lower It is considered that the nature is high. For this reason, the accommodation system 400 can keep the travel business allotment stock at 220, correct the sales amount to 66,000 yen, and reply to the travel business management server 100.

  In addition, after confirming the contents of the sales prediction information, if the accommodation system 400 determines that the increase / decrease in the number of assignments and the increase / decrease in the sales price are not required for the travel business management server 100, the travel business management server You may report to 100.

  According to the above configuration, the business providing the transportation facility, the accommodation facility, and the tourist facility based on the sales prediction information provided by the travel business management server 100 allows the travel product to be consigned to the travel business management system 1. The number and sales price can be adjusted appropriately to improve profitability.

== Travel product recommendation processing ==
Next, the travel product recommendation function provided by the travel service management server 100 of this embodiment will be described. FIG. 14 is a sequence diagram showing an example of data processing for realizing the travel product recommendation function. The travel product recommendation function is intended to facilitate travel planning by recommending a travel product that is considered suitable for a user who plans a trip using this system based on the provisional registration information and the like. is there.

  As described above, when the travel business management server 100, the transportation system 300, the accommodation system 400, and the tourism system 500 are coordinated in a timely manner to adjust the inventory allocation, the user can By updating the desired itinerary information in FIG. 5, the added travel product can be referred to and purchased. In addition, the user can receive travel product recommendations with the latest desired itinerary by updating the registered provisional travel information and desired itinerary information. That is, when the user inputs the update of the desired itinerary at the user terminal 200, the update condition is transmitted to the travel work management server 100 (S401).

  In the travel business management server 100 that has received the update conditions for the desired itinerary, the travel information registration unit 1530 has the user information in FIG. 2, the scheduled use date recorded in the temporary travel information in FIG. 4, the travel purpose, the travel attributes, and The user's age, travel period, and preference are extracted as user information from the desired schedule arrangement information recorded in FIG. 5, for example, the package inventory of FIG. 8 managed by the reservation processing unit 1540 of the travel business management server 100 Matching is performed with product information such as the expected date of use, average purchase age, product characteristics, etc. (S402).

  For example, the travel period in the desired itinerary information in FIG. 5 is from January 4th to January 7th, and accommodation is scheduled on January 4th and January 6th. From the user information in FIG. 2, it can be seen that the user in his 30s desires leisurely, hot springs and gourmets from the travel attributes recorded with respect to the provisional travel information in FIG. 4. Next, referring to the package inventory information in FIG. 8, there is no accommodation information for January 6th for the (yado + railway return) product, but the scheduled use date is from January 4th to January 7th. Since a part of the user's request is satisfied, it can be determined that matching with the user is established. The travel work management server 100 notifies the user terminal 200 of information on the product for which this matching has been established.

The user who has received the notification confirms the content of the notification on the user terminal 200 and makes a reservation input for the product he / she is interested in (S403). In accordance with the reservation request from the user, the travel business management server 100 transfers the reservation request to the business operator such as the accommodation facility (S404). For example, when a reservation request from a user includes a hotel reservation request, the travel service management server 100 transfers the reservation request to the corresponding accommodation system 400. Upon receiving the hotel reservation notification, the hotel accommodation system 400 assigns a room to the reservation request, and notifies the travel business management server 100 that the reservation has been completed (S405). Upon receiving the response from the accommodation system 400, the travel service management server 100 responds to the user terminal 200 that the reservation has been completed (S406). The user terminal 200 receives a reservation reply from the travel service management server 100 and outputs it (S407).

  According to the above travel product recommendation process, the user's attributes, preferences, etc., based on the updated inventory status of accommodation facilities, etc., for a user planning a trip with the travel business management system 1 of the present embodiment. Travel products that match Thereby, the user can realize the customization of the trip more suited to his / her preference.

  As described above, according to the travel business management system 1 according to the present embodiment, demand forecast and sales results for each travel region are created, and sales forecast information is provided to tourist facility operators and hotel facility businesses that manage inventory. By prompting the appropriate inventory increase / decrease operation, it is possible to notify local tourists of recommended products for accommodation products and rental cars.

  The technical scope of the present invention is not limited to the above-described embodiment, and other modifications, application examples, and the like are included in the scope of the matters described in the claims.

DESCRIPTION OF SYMBOLS 1 Travel business management system 100 Travel business management server 110 Operation part 120 Memory 130 Input / output device 140 Communication interface 150 Auxiliary storage device 200 User terminal 300 Transportation system 350 Transportation system inventory information table 400 Accommodation system 450 Accommodation facility inventory information table 500 Tourism system 550 Tourist facility inventory information table 600 Communication network 1510 User authentication unit 1520 Purchase information registration unit 1530 Travel information registration unit 1540 Booking processing unit 1550 Sales result creation unit 1560 Sales forecast creation unit 1570 User information table 1571 Purchase result information table 1572 Provisional travel information Table 1573 Desired itinerary information table 1574 Sales performance information table 1575 Sales forecast information table 1576 Package inventory information table

Claims (15)

A travel business management device for selling travel products to a user,
A user information storage unit for storing information about the user of the travel product;
A user itinerary information storage unit for storing user itinerary information, which is information of an itinerary planned by the user, set by the user;
The user itinerary information in which purchase decision information, which is information related to travel products that the user has decided to purchase, and purchase schedule information, which is information related to travel products that the user plans to purchase, is recorded for each use date. The travel product stored in the user itinerary storage unit, the purchase determination information is transferred to a travel product provider that is a provider of the corresponding travel product, and the travel product provider sells it based on the purchase determination information A travel information processing unit that records the user itinerary information together with the purchase schedule information in the user itinerary information storage unit, and transmits the user itinerary information to a corresponding user terminal;
Travel business management device equipped with. The travel business management device according to claim 1,
The travel information processing unit is a travel service management device that counts the purchase schedule information recorded in a plurality of the user itinerary information for each date related to each purchase schedule information. The travel business management device according to claim 1 or 2,
The travel information processing unit transmits a travel product information related to a travel product related to the purchase schedule information to a user terminal that records the purchase schedule information. The travel business management device according to claim 3,
The travel information processing unit receives incidental information about the related travel product from the travel product provider,
A travel business management apparatus that transmits the incidental information to the terminal of the user who has recorded the purchase schedule information together with information on the related travel product. The travel business management device according to claim 2,
The travel information processing unit supplies the aggregated purchase schedule information to a travel product provider related to the purchase schedule information,
From the provider, the user designation included in the aggregated purchase schedule information and incidental information about travel products related to the purchase schedule information are received,
A travel service management device that transmits the incidental information to the terminal of the designated user. A travel business management device according to any one of claims 2 to 5,
The purchase schedule information has area information which is information indicating an area related to the purchase schedule information,
The travel information processing unit is a travel service management device that transmits the aggregated purchase schedule information to the travel product provider or transmits the incidental information to the user's terminal based on the regional information. The travel business management device according to claim 6,
The travel information processing unit is a travel business management device that estimates area information related to the purchase schedule information from an area related to a sold travel product associated with the purchase schedule information. A travel business management device according to any one of claims 2 to 5,
The travel information processing unit acquires attribute information about the user specified by the user information recorded in association with the user information, and selects the incidental information to be transmitted to the user based on the acquired attribute information Travel business management device. The travel business management device according to claim 6,
The user information or the user itinerary information includes user preference information associated with the user information or the user itinerary information,
The travel information processing unit is a travel business management device that transmits the supplementary information based on the preference information. The travel business management device according to any one of claims 1 to 9,
The travel business management apparatus, wherein the travel product provider includes at least a transportation facility and an accommodation facility. In claims 3 to 5,
The travel information processing unit holds information on package travel products configured by combining travel products belonging to different categories,
A travel business management apparatus that selects information related to the package travel product based on the purchase determination information and transmits the information to the user terminal. The travel business management device according to claim 9,
The travel information processing unit adds user travel information of each user based on the purchase schedule information for each user and at least one of the user information including past travel product sales performance information and preference information. A travel business management apparatus that calculates purchase prediction information indicating a purchase possibility of a travel product provided by the travel product provider for the purchase plan information included, and transmits the purchase prediction information to the travel product provider. A travel business management method for selling travel products to a user,
A computer comprising a processor and memory
Stores information about the user of the travel product,
Store user itinerary information that is the information of the itinerary planned by the user set by the user,
The user itinerary storage unit stores user itinerary information in which purchase decision information, which is information related to a travel product decided to be purchased by the user, and travel products that the user plans to purchase are recorded for each use date. , Transferring the purchase decision information to a business that is a provider of the corresponding travel product, and recording the travel product sold by the business based on the purchase decision information in the corresponding user itinerary information. Store in the user itinerary information storage unit together with schedule information, and transmit the user itinerary information to the corresponding user terminal,
Travel business management method. The travel business management method according to claim 13,
Based on the purchase schedule information for each user and the purchase schedule information included in the user itinerary information of each user based on at least one of the user information including past travel product purchase record information and the preference information, A travel business management method for calculating purchase prediction information indicating a purchase possibility of a travel product provided by the travel product provider and transmitting the purchase prediction information to the travel product provider. A travel business management method for selling travel products to a user,
In a computer with a processor and memory,
Storing information about the user of the travel product;
Storing user itinerary information which is information of the itinerary planned by the user set by the user;
The user itinerary storage unit stores user itinerary information in which purchase decision information, which is information related to a travel product decided to be purchased by the user, and travel products that the user plans to purchase are recorded for each use date. , Transferring the purchase decision information to a business that is a provider of the corresponding travel product, and recording the travel product sold by the business based on the purchase decision information in the corresponding user itinerary information. Storing in the user itinerary information storage unit together with schedule information, and transmitting the user itinerary information to the corresponding user terminal;
Travel business management program that runs.

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