JP2018010373A - Facility management support device and facility management support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a plurality of users including a supervisor to efficiently check a management state of a store so that they can rationally perform tasks to improve the management of the store.SOLUTION: A facility management support device includes: a recording server 3 for accumulating a plurality of area images in which object areas in a store are picked up; a sales information acquisition part 71 for acquiring sales information; an evaluation part 73 for acquiring an actual value and an expected value of each day during an object period on the basis of the sales information, comparing the actual value with the expected value for each day, evaluating an achievement regarding the management state of the store for each day and acquiring dates to be attention points on the basis of the evaluation result; an image acquisition part 75 for acquiring area images corresponding to attention points from the recording server 3; and a distribution server 5 for generating display information including a calender of the object period indicating the attention points and outputting the display information including an area image according to an operation of a user selecting an attention point.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a facility operation support device, a user terminal device, and a facility operation support method that support the work of a user who operates a facility that provides goods or services to users.

  In a store management system with many stores like a convenience store, supervisors who belong to the headquarters that supervises each store understand the store's situation while visiting the store and give guidance and suggestions to the store manager. In recent years, there has been an increase in the number of stores that one supervisor is in charge of, and the situation of each store varies, so the supervisor can efficiently perform the operations of each store. A technology that can be used is desired. In addition, there is a case where one owner manages a large number of stores, and in such owners as well, it is desired to improve the efficiency of store management operations as in the case of supervisors.

  As related to store management operations performed by such supervisors and owners who manage multiple stores, the status of the inside and outside of multiple stores such as franchise chain (FC) member stores has been remotely monitored using a surveillance camera and microphone. In addition, a technology is known that provides various information necessary for the management of stores created based on image data from these surveillance cameras and audio data from a microphone to the headquarters such as the FC headquarters as management guidance information. (See Patent Document 1).

  Also, select one of the sales floors from multiple sales floors, display a list of sales floor videos and product sales data for each time zone at the set date and time, and the actual situation and sales of the sales floor for each time zone. There is known a technique that makes it possible to grasp the transition of the above (see Patent Document 2).

JP 2002-366621 A Japanese Patent No. 5072985

  Now, according to the technology disclosed in Patent Document 1, management guidance information (store clerk information, product display information, product missing information) required to guide store management from a remote location where an FC headquarters such as a convenience store is located. Product information, product inventory information, visitor information, etc.), and the burden on the supervisor can be greatly reduced. In addition, as disclosed in Patent Document 2, by incorporating a live camera capable of acquiring images for each sales floor into the POS system, it is possible to check the actual situation of the sales floor for each time zone without going to the sales floor. It becomes.

  However, while these conventional technologies provide the convenience of being able to monitor the status of sales floors in remote locations, even if the number of stores and sales floors increases, such as supervisors, owners operating multiple stores, store managers, etc. There has been a problem that no consideration has been given to a mechanism in which a plurality of users efficiently check the operation status of a store, and operations for improving store operation cannot be rationally performed.

  Therefore, even when the number of facilities and the number of target areas in the facility increase, a plurality of users such as an administrator who manages a plurality of facilities and a manager for each facility can efficiently manage the operation status of the facilities. The main object is to provide a facility operation support device, a user terminal device, and a facility operation support method that can be confirmed and can reasonably perform operations for facility operation improvement.

  A facility management support device according to the present invention is a facility management support device that supports the work of a user who operates a facility that provides goods or services to a user, and stores a plurality of area images in which target areas in the facility are shown. An image storage unit, an accounting information acquisition unit for acquiring accounting information related to provision of goods or services to users, and an actual value and an expected value for each day in the target period based on the accounting information, The evaluation unit that compares the actual value and the expected value of each day, evaluates the results relating to the operation status of the facility on each day, and obtains the date as the attention point based on the evaluation result; and the image An image acquisition unit for acquiring the area image corresponding to the attention point from the plurality of area images stored in the storage unit, and a calendar for the target period in which the attention point is indicated. Generates the non-display information, arrangement to that and a display information generation unit for outputting the display information including the area image corresponding to the point of interest in response to a user operation of selecting the point of interest.

  A user terminal device according to the present invention is a user terminal device that displays a screen distributed from a facility operation support device that supports a user's business that operates a facility that provides goods or services to the user. Based on the accounting information related to the provision of goods or services to the facility, the calendar for the target period showing the date that will be the point of interest acquired by evaluating the results regarding the operating status of the facility for each day in the target period In addition to presenting to the user, a screen for allowing the user to select the point of interest is displayed, and a screen for presenting the user with an area image in the facility corresponding to the point of interest in response to a user operation for selecting the point of interest is displayed. The configuration is as follows.

  Also, the facility management support method of the present invention is a facility management support method for supporting the work of a user who operates a facility that provides goods or services to a user with an information processing device, and includes a plurality of areas in which the target area in the facility is shown. Area information, and obtaining accounting information related to the provision of goods or services to users, obtaining actual values and expected values for each day in the target period based on the accounting information, Compare the actual value with the expected value, evaluate the results on the operational status of the facility on each day, acquire the date as the point of interest based on the evaluation result, and collect the accumulated area images The area image corresponding to the target point is acquired from the inside, display information including a calendar of the target period in which the target point is indicated is generated, and the target point is selected. And configured to output the display information including the area image corresponding to the point of interest in response to the user's operations.

  According to the present invention, the date as the attention point acquired in the evaluation relating to the operation status of the facility is displayed on the calendar, so that the user can immediately determine where to pay attention for improving the facility operation. Moreover, since the area image corresponding to the point of interest is displayed by selecting the point of interest, the actual situation of the target area can be easily grasped. As a result, even when the number of facilities and the number of target areas in the facility increase, multiple users, such as managers managing multiple facilities and managers for each facility, can efficiently check the operational status of the facilities. Can reasonably carry out operations for facility operation improvement.

Overall configuration diagram of facility operation support system according to this embodiment Floor plan of the store explaining the layout of the store and the installation status of the camera 1 The block diagram which shows the hardware constitutions of the camera 1, the recording server 3, the management server 4, the delivery server 5, and the user terminal 6 Functional block diagram of the management server 4 Explanatory drawing which shows the login screen displayed on the user terminal 6 Explanatory drawing which shows the monthly graph analysis screen displayed on the user terminal 6 Explanatory diagram showing a selection menu for analysis conditions on the monthly analysis screen Explanatory drawing which shows the daily graph analysis screen displayed on the user terminal 6 Explanatory diagram showing the selection menu for the comparison target on the daily analysis screen Explanatory drawing showing the daily graph analysis screen when selecting item addition Explanatory drawing which shows the POS capture screen displayed on the user terminal 6 Explanatory drawing which shows the store comparison screen displayed on the user terminal 6 Explanatory drawing which shows the sales list screen displayed on the user terminal 6 Explanatory drawing which shows the designated time screen displayed on the user terminal 6 Explanatory drawing which shows the all-day confirmation screen displayed on the user terminal 6 Explanatory drawing which shows the monitoring screen of the transition destination when operating the "Monitoring" button 127 on the daily graph analysis screen

  A first invention made to solve the above-described problem is a facility operation support apparatus that supports the work of a user who operates a facility that provides goods or services to a user, and includes a plurality of target areas in the facility. An image storage unit for storing area images, an accounting information acquisition unit for acquiring accounting information related to provision of goods or services to users, and actual values and expectations for each day in the target period based on the accounting information Get the value, compare the actual value with the expected value of each day, evaluate the performance on the operational status of the facility on each day, and acquire the date that will be the point of interest based on the evaluation result An evaluation unit; an image acquisition unit that acquires the area image corresponding to the point of interest from the plurality of area images stored in the image storage unit; and the target in which the point of interest is indicated A display information generation unit that generates display information including a calendar between and outputs display information including the area image corresponding to the point of interest in response to a user operation of selecting the point of interest. And

  According to this, since the date as the attention point acquired in the evaluation regarding the operation status of the facility is displayed on the calendar, the user can immediately determine where to pay attention for improving the facility operation. Moreover, since the area image corresponding to the point of interest is displayed by selecting the point of interest, the actual situation of the target area can be easily grasped. As a result, even when the number of facilities and the number of target areas in the facility increase, multiple users, such as managers managing multiple facilities and managers for each facility, can efficiently check the operational status of the facilities. Can reasonably carry out operations for facility operation improvement.

  Moreover, 2nd invention is set as the structure which the said image storage part acquires and accumulate | stores the said area image which imaged the said target area for every some facilities regularly.

  According to this, the area image corresponding to the attention point can be easily acquired.

  According to a third aspect of the present invention, the accounting information acquisition unit accounts for the sales amount, the payment amount per user, the number of payers, and the sales amount for each type of goods or services used as the accounting information. It is set as the structure which acquires at least 1 of a ratio.

  According to this, a point of interest can be acquired from various viewpoints.

  In addition, according to a fourth aspect of the invention, the expectation value setting unit includes, as the expectation value, a planned value for each facility, an actual value for each facility, an average value of actual values for all the facilities, and a predetermined period. It is set as the structure which sets at least 1 of the average value of the performance value of several designated days.

  According to this, a point of interest can be acquired from various viewpoints.

  Moreover, 5th invention is set as the structure which the said output information generation part outputs the display information which popup-displays the statistical information of the day according to the user's operation which selects the cell of each day in the said calendar | calender.

  According to this, the statistical information of each day in the calendar can be easily confirmed.

  In addition, according to the sixth aspect of the present invention, the target period, the target facility, the target area in the facility, the target article or service type are analyzed as analysis conditions according to a user operation input. An analysis condition setting unit that sets at least one, and the evaluation unit statistically processes the accounting information based on the analysis condition, and calculates the actual value and the expected value of each day corresponding to the analysis condition. The configuration is to acquire.

  According to this, a point of interest can be acquired from various viewpoints.

  In addition, according to a seventh aspect, the display information generation unit outputs display information including a graph indicating a transition state of statistical information for each time zone, and according to a user operation for selecting a time zone on the graph. The display information including the area image in the selected time zone is output.

  According to this, the area image of the time zone to be noted on the graph can be browsed with a simple operation.

  An eighth invention is a user terminal device that displays a screen distributed from a facility management support device that supports the work of a user who operates a facility that provides goods or services to the user. Based on the accounting information related to the provision of goods or services, the calendar of the target period showing the date as the point of interest acquired by evaluating the results regarding the operating status of the facility on each day in the target period is given to the user A screen for presenting and displaying a screen for allowing the user to select the point of interest, and displaying a screen for presenting the user with an area image in the facility corresponding to the point of interest in accordance with a user operation for selecting the point of interest And

  According to this, as in the first invention, even when the number of facilities and the number of target areas in the facility increase, a plurality of users such as managers managing a plurality of facilities and managers for each facility It is possible to efficiently check the operational status of the facility and rationally carry out operations for improving facility operation.

  The ninth invention is a facility operation support method for supporting, by an information processing device, a work of a user who operates a facility that provides goods or services to a user, and a plurality of area images in which target areas in the facility are shown. And acquiring accounting information related to provision of goods or services to the user, acquiring actual values and expected values for each day in the target period based on the accounting information, Compared with the expected value, evaluate the results on the operational status of the facility on each day, and based on the evaluation result, obtain the date to be the point of interest, from among the accumulated multiple area images, The area image corresponding to the attention point is acquired, display information including a calendar of the target period in which the attention point is indicated is generated, and the user who selects the attention point is selected. And configured to output the display information including the area image corresponding to the point of interest in accordance with the work.

  According to this, as in the first invention, even when the number of facilities and the number of target areas in the facility increase, a plurality of users such as managers managing a plurality of facilities and managers for each facility It is possible to efficiently check the operational status of the facility and rationally carry out operations for improving facility operation.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram of a facility management support system according to the present embodiment.

  This facility management support system is constructed for retail chain stores such as convenience stores, and includes a camera (facility imaging device) 1 provided for each of a plurality of stores (facility) and a cloud computer system 2. Recording server (image storage unit, information processing device) 3, management server (information processing device) 4, distribution server (display information generation unit, information processing device) 5 and user terminal 6 constituting (facility management support device) And.

  The camera 1 is installed at an appropriate place in the store and images the store. The camera 1 is connected to a closed network such as a VLAN (Virtual Local Area Network) via an in-store network and a router 7.

  The recording server 3, the management server 4, and the distribution server 5 are connected to each other via a cloud LAN. The cloud LAN is connected to the closed network via the router 8. The distribution server 5 is connected to the Internet via a firewall 9.

  The recording server 3 collects and accumulates camera images taken from the stores from the cameras 1 of the stores. The management server 4 manages camera images, information about users and stores, information input by users, and the like using a database. The distribution server 5 (Web server) generates and distributes a screen viewed by the user on the user terminal 6 and acquires information input by the user on the screen.

  The user terminal 6 is a PC, a smartphone, a tablet terminal, or the like, and is distributed from the distribution server 5 by a user such as an administrator (store owner or supervisor) who manages a plurality of stores or a store manager who manages each store. Can be viewed with a Web browser or a dedicated application.

  In such a facility management support system, since the camera 1 and the recording server 3 are connected via a closed network, safety of communication can be ensured. Further, since the distribution server 5 and the user terminal 6 are connected via the Internet, the user terminal 6 can access the distribution server 5 at an arbitrary place.

  In the present embodiment, a POS (point of sale) system (point of sale) system (a POS terminal 11 (sales information management device) installed in each store and a POS server 12 (sales information management device) installed in the headquarters ( Using the sales information (accounting information) collected by the sales information management system, the management server 4 evaluates the operation status of the store.

  The POS terminal 11 is installed at a cashier counter of a store and is operated by a store clerk when accounting for products purchased by a customer. The POS terminal 4 manages sales information related to sales at the installed store. The This sales information is shared between the POS terminal 11 and the POS server 12, and the POS server 12 manages sales information of all stores. In this POS system, information such as the name, type, quantity, amount, and accounting time of a product purchased by a customer is managed as sales information.

  In the present embodiment, an example in which the evaluation regarding the operation status of the store is performed mainly based on the sales information collected by the POS system will be described. However, the camera detection information, for example, the number of visitors, the display area (display shelf) Etc.) Based on the number of people staying for each item, the display amount, the degree of face-up, the degree of alignment, the volume, the shortage of missing items, etc. It may be. Such camera detection information can be acquired by image analysis on the captured image.

  The display amount is an occupancy (occupancy rate) that represents the degree (ratio) of the product in the area where the product is displayed. The face-up degree represents the degree to which products are displayed side by side at the forefront position. The degree of alignment represents the degree to which products are displayed in the left-right direction. The volume level represents the degree to which a large number of products are displayed together. The missing item continuation degree represents the degree of the duration of the missing item state in which the product is insufficient.

  Next, the store layout and the installation status of the camera 1 will be described. FIG. 2 is a plan view of the store explaining the store layout and the installation status of the camera 1.

  Stores are provided with doorways, display shelves, cashier counters, cooking utensils, and the like. Display shelves are divided into product categories such as fast food (FF), cooked rice (products such as rice balls, bento boxes and sushi), bakery, desserts, drinks, processed foods, prepared dishes, frozen foods and miscellaneous goods. The cooking utensils cook fast food such as Karaage in the store, and a fast food display shelf (FF case) is installed next to the cashier counter. The customer enters the store from the entrance, moves through the passage between the display shelves, finds the desired product, and goes to the checkout counter with the product and pays at the checkout counter (payment). After exiting, exit from the entrance.

  In the store, a plurality of cameras 1 for photographing the inside of the store are installed. The camera 1 is installed at an appropriate position on the ceiling in the store. In particular, in the example shown in FIG. 2, an omnidirectional camera having a 360-degree shooting range using a fisheye lens is adopted as the camera 1, and a product displayed on a display shelf or the like can be shot by the camera 1. it can.

  Next, schematic configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6 will be described. FIG. 3 is a block diagram illustrating hardware configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6.

  The camera 1 includes an imaging unit 21, a control unit 22, an information storage unit 23, and a communication unit 24.

  The imaging unit 21 includes an image sensor, and sequentially outputs captured images (frames) that are temporally continuous, so-called moving images. The control unit 22 is configured by a processor, performs image processing on the captured image, and generates a processed image (here, a moving object removal image from which a customer or the like suitable for monitoring the displayed product in the store is deleted). Output. The information storage unit 23 stores a program executed by the control unit 22 and a captured image output from the imaging unit 21. The communication unit 24 transmits the processed image output from the control unit 22 to the recording server 3 via the network.

  The recording server 3 includes a control unit 31, an information storage unit 32, and a communication unit 33.

  The communication unit 33 transmits / receives necessary information to / from the camera 1. In particular, a camera image periodically transmitted from the camera 1 is received. For example, an image transmission request is periodically transmitted to each camera 1 at a predetermined timing (for example, every 15 minutes), and a camera image transmitted from each camera 1 is received in response to the image transmission request. The communication unit 33 transmits / receives necessary information to / from the management server 4 and the distribution server 5. The information storage unit 32 stores a camera image for each camera 1 received by the communication unit 33 and a program executed by the control unit 31. The control unit 31 includes a processor and performs image processing on the camera image acquired from the camera 1. In this image processing, distortion correction of a camera image, which is a fisheye image, and processing for extracting an area image in which a predetermined target area (such as a display shelf for each product type) is extracted are performed.

  The management server 4 includes a control unit 41, an information storage unit 42, and a communication unit 43.

  The control unit 41 is configured by a processor, and executes processing for managing information related to area images (such as file names and storage paths), information related to users and stores, information input by the user, and the like using a database. The information storage unit 42 stores information related to the database and programs executed by the control unit 41. The communication unit 43 transmits / receives necessary information to / from the recording server 3 and the distribution server 5. For example, information related to the area image stored in the recording server 3 is received from the recording server 3, and information input by the user is received from the distribution server 5.

  In particular, in the present embodiment, the communication unit 43 receives sales information from the POS server 12, and the control unit 41 performs a process of evaluating the results relating to the store operation status on each day based on the sales information.

  The distribution server 5 includes a control unit 51, an information storage unit 52, and a communication unit 53.

  The control unit 51 includes a processor, and executes processing for generating a screen that the user browses on the user terminal 6. The information storage unit 52 stores a program executed by the control unit 51. The communication unit 53 transmits / receives necessary information to / from the recording server 3 and the management server 4. The communication unit 53 transmits / receives necessary information to / from the user terminal 6. For example, the screen information generated by the control unit 51 is distributed to the user terminal 6, and information input by the user at the user terminal 6 is received.

  The user terminal 6 includes a control unit 61, an information storage unit 62, a communication unit 63, an input unit 64, and a display unit 65.

  The input unit 64 is used by the user to input various setting information. The display unit 65 displays a screen based on the screen information transmitted from the distribution server 5. The input unit 64 and the display unit 65 can be configured by a touch panel display. The communication unit 63 communicates with the distribution server 5, transmits user setting information input by the input unit 64 to the distribution server 5, and receives screen information transmitted from the distribution server 5. To do. The control unit 61 includes a processor and controls each unit of the user terminal 6. The information storage unit 62 stores a program executed by the control unit 61 and the like.

  Next, a functional configuration of the management server 4 will be described. FIG. 4 is a functional block diagram of the management server 4.

  The control unit 41 of the management server 4 includes a sales information acquisition unit 71, an analysis condition setting unit 72, an evaluation unit 73, a statistical information generation unit 74, and an image acquisition unit 75. Each part of this control part 41 is implement | achieved by making the processor which comprises the control part 41 execute the program (instruction) for monitoring memorize | stored in the information storage part 42. FIG.

  The sales information acquisition unit 71 (accounting information acquisition unit) acquires the sales information (accounting information) acquired from the POS server 12 and accumulated in the information storage unit 42. In the present embodiment, at least one of sales amount, customer unit price, number of customers, and purchase rate can be acquired as sales information. Here, the unit price of customers is the amount paid per customer (user), the number of customers (number of payers) is the number of customers accounted for at the cashier counter (number of purchases), and the purchase rate is the purchase rate. This is the ratio of the sales amount for each product type (type of goods or services used) to the total sales amount.

  The sales information includes sales budget, that is, information related to the sales amount for achieving the sales date in the future period established in the sales plan. It is also possible to obtain sales information from the POS terminal 11.

  The analysis condition setting unit 72 sets an analysis condition for evaluating a score related to the store operation status in accordance with a user operation input. In the present embodiment, as the analysis conditions, the target period, the target store, the target product type (sales floor) are set, and the analysis index (sales, customer unit price, number of customers, purchase rate) is set, Judgment criteria (vs. budget, vs. previous year, vs. average for all stores, vs. average for the past 4 weeks) are set. In the present embodiment, analysis conditions are designated by the user on the monthly graph analysis screen (see FIG. 6) and the daily graph analysis screen (see FIG. 8).

  Based on the sales information acquired by the sales information acquisition unit 71 and the analysis conditions set by the analysis condition setting unit 72, the evaluation unit 73 evaluates the results regarding the store operation status for each day in the target period (one month). Then, based on the evaluation result, a date that is a point of interest in the target period is acquired. The evaluation unit 73 includes an actual value acquisition unit 81, an expected value setting unit 82, and an attention point acquisition unit 83.

  The actual value acquisition unit 81 statistically processes the accounting information based on the analysis condition set by the analysis condition setting unit 72, and relates to the specified analysis index for the specified store and product type (sales floor). Acquire the actual value at each evaluation date of the target period.

  The expected value setting unit 82 statistically processes the accounting information based on the analysis conditions set by the analysis condition setting unit 72, and specifies the specified criteria (vs. budget, vs. previous year, vs. average of all stores, vs. the past 4 weeks). Expected value based on (average) is set for each evaluation date in the target period. In this embodiment, as expected values, the planned value for each store (in the case of budget), the actual value for each store (in the case of the previous year), the average value of the actual values for all stores (in the case of the average for all stores) ), At least one of the average values (in the case of the average for the past four weeks) of the actual values for a plurality of designated days in a predetermined period can be set.

  The attention point acquisition unit 83 compares the actual value of each evaluation date of the target period acquired by the actual value acquisition unit 81 with the expected value of each evaluation date set by the expected value setting unit 82, Is determined, and based on the determination result, the date to be the point of interest is selected.

  Here, in the present embodiment, any of the budget, the previous year, the average for all stores, and the average for the past four weeks can be selected as a criterion.

  The budget is evaluated based on this year's budget. When the budget is selected, the sales target value (planned value) per day recorded in this year's budget is set as the expected value, and the target period The result value of each evaluation date and the sales target value are compared, and the result of each evaluation date is evaluated.

  In addition, the year-on-year evaluation is based on the same day of the evaluation date, that is, the actual value on the same day of the previous year and the same day of the same month. It is set, and the performance value of each day is evaluated by comparing the actual value of each evaluation day in the target period with the actual value of the same day of the previous year.

  The average for all stores is evaluated based on the average value of all stores on the evaluation date, that is, the average value of the actual values of all stores. The store average value is set as an expected value, and the performance value of each day is evaluated by comparing the actual value of each evaluation date in the target period with the average value of all stores on the same day.

  The average for the past four weeks is evaluated based on the average value for the past four weeks on the evaluation date. Here, the average value for the past four weeks is the average value of the actual values for the four days that are the same day of the week in the past (most recent) week. For example, if the evaluation date is March 29, one week This is the average of the actual values on the 4th of March 22, the previous March 22, 2 weeks ago, March 15, 3 weeks ago, March 8, 4 weeks ago. When this average for the past 4 weeks is selected, the average value for the past 4 weeks on the evaluation date is set as the expected value, and the actual value for each day in the target period is compared with the average value for the past 4 weeks. To evaluate.

  In this way, in the present embodiment, the results of each evaluation date are evaluated. However, particularly important days, that is, particularly bad days and particularly good days, specifically, the actual value of each evaluation date. It is advisable to select a day having a large difference between the expected value and the expected value as a point of interest and narrow down the date as the point of interest. For example, if the standard deviation σ of the set of actual values extracted under the required conditions is acquired, and the difference between the actual value and the expected value of each evaluation date in the target period exceeds the standard deviation σ, select it as the point of interest You may make it do.

  The statistical information generation unit 74 generates statistical information based on the analysis conditions set by the analysis condition setting unit 72. In the present embodiment, as statistical information, the actual value of each day related to the specified analysis index is acquired for the specified target period (one month) for the sales floor of the specified store. Moreover, the actual value for every time zone of the designated day is acquired.

  The statistical information generation unit 74 generates statistical information related to the comparison target when a user operation for selecting the comparison target is performed on the daily graph analysis screen (see FIG. 8). In the present embodiment, as statistical information related to a comparison target, statistical information for all stores, statistical information for four days on the same day of the week in the past (most recent), or any store Generate statistical information.

  The image acquisition unit 75 acquires an area image corresponding to the attention point acquired by the evaluation unit 73 from a plurality of area images stored in the recording server 3 (image storage unit). In the present embodiment, area images of stores, sales floors, and time zones designated on the daily graph analysis screen (see FIG. 8) are acquired.

  In this way, when the management server 4 acquires the point of interest and the area image, the information is transmitted to the distribution server 5 (display information generation unit). Based on the information acquired from the management server 4 in the distribution server 5, Display information relating to the monthly graph analysis screen (see FIG. 6) and the daily graph analysis screen (see FIG. 8) is generated, and the display information is distributed to the user terminal 6. Thereby, the monthly graph analysis screen and the daily graph analysis screen are displayed on the user terminal 6.

  In particular, a calendar to be displayed on the monthly graph analysis screen is created based on the information acquired by the evaluation unit 73, and the month to be displayed on the monthly graph analysis screen based on the information acquired by the statistical information generation unit 74 A daily graph to be displayed on the next graph and the daily graph analysis screen is created, and an area image acquired by the image acquisition unit 75 is displayed on the daily graph analysis screen.

  Next, a login screen displayed on the user terminal 6 will be described. FIG. 5 is an explanatory diagram showing a login screen displayed on the user terminal 6.

  When the user terminal 6 starts up a Web browser and accesses the distribution server 5, first, a login screen shown in FIG. 5 is displayed. In the present embodiment, user authentication is performed using a user name and a password, and user name and password input units 91 and 92 are provided on the login screen.

  In this embodiment, the authority to use the monitoring function and the authority to use the verification function are separately given to the user. When using the monitoring function, the “monitoring” button 93 is operated. When logging in and using the verification function, the user logs in by operating the “Verify” button 94.

  Here, when a user who is authorized to use the monitoring function operates the monitoring button 93 and succeeds in user authentication, the screen shifts to the store comparison screen (see FIG. 12) which is the top screen of the monitoring function. On the other hand, when a user who is authorized to use the verification function operates the verification button 94 and succeeds in user authentication, the user transits to a monthly graph analysis screen (see FIG. 6) which is the top screen of the verification function.

  Next, the monthly graph analysis screen displayed on the user terminal 6 will be described. FIG. 6 is an explanatory diagram showing a monthly graph analysis screen displayed on the user terminal 6. FIG. 7 is an explanatory diagram showing a selection menu related to analysis conditions on the monthly analysis screen.

  The monthly graph analysis screen shown in FIG. 6 is a graph (seventh day table) showing a date that is a point of interest in the target period (one month) specified by the user, and a graph showing the transition status of statistical information in the target period Are presented to the user.

  The monthly graph analysis screen includes a main menu 101, a site map display unit 102, a data reflection date display unit 103, an analysis condition designation unit 104, a target month display change unit 105, and a monthly statistical information display unit. 106, a calendar display unit 107, a graph display unit 108, and a discard information addition designation unit 109 are provided.

  In the main menu 101, any of top, graph analysis, display report, display report setting, POS import, and logout can be selected by a selection operation (click or tap).

  When the top is selected in the main menu 101, the screen transits to a monthly graph analysis screen (see FIG. 6) which is the top screen of the verification function. Further, when graph analysis is selected in the main menu 101, a transition is made to a monthly graph analysis screen (see FIG. 6). Further, when a display report is selected from the main menu 101, the display changes to a display report screen (not shown). Further, when display report setting is selected on the main menu 101, a transition is made to a display report setting screen (not shown). Further, when POS import is selected in the main menu 101, a transition is made to a POS import screen (see FIG. 11). When logout is selected in the main menu 101, the displayed screen is closed and the login screen (see FIG. 5) is restored.

  The display report screen presents to the user the result of evaluating the display state of the product in the display area (display shelf, etc.) in the store. The display report setting screen is used by the user to specify analysis conditions for evaluating the display state of a product.

  The site map display unit 102 displays a screen transition state. In a state where the monthly graph analysis screen is displayed, a “monthly analysis” button is displayed on the site map display unit 102.

  The data reflection date display unit 103 displays the data reflection date, that is, the date of the acquired sales information (the last date of information collection).

  The analysis condition designating unit 104 is used by the user to designate analysis conditions for evaluating the performance of each day in the target period (one month). The analysis condition specifying unit 104 includes a store selection unit 111, a product type selection unit 112, an analysis index selection unit 113, a determination criterion selection unit 114, and an update button 115.

  The store selection unit 111 is used by the user to select a store to be analyzed. When this store selection unit 111 is operated, a store selection menu (list box) is displayed as shown in FIG. In this store selection menu, all stores targeting all stores and each store can be selected. Here, when all stores are selected, all stores are analyzed, and when each store is selected, the selected stores are analyzed.

  The product type selection unit 112 is used by the user to select a product type to be analyzed. When the product type selection unit 112 is operated, a product type selection menu (list box) is displayed as shown in FIG. In this product type selection menu, all product types targeted for all product types, and each product type such as fast food (FF) and cooked rice can be selected. Here, when all types are selected, all product types are analyzed, and when each product type is selected, the selected product types are analyzed.

  The analysis index selection unit 113 is used by the user to select an analysis index. When this analysis index selection unit 113 is operated, an analysis index selection menu (list box) is displayed as shown in FIG. In this analysis index selection menu, it is possible to select each analysis index of sales, customer unit price, number of customers, and purchase rate.

  In this embodiment, the sales, customer unit price, number of customers, and purchase rate that can be acquired from the sales information acquired from the POS system are selected as analysis indexes. However, in addition to this, camera detection information, that is, , Information detected by image analysis on captured images, for example, number of customers, number of visitors per display area, display amount, face-up level, alignment level, volume level, and shortage of missing items are selected as analysis indicators You may be able to do that.

  The criterion selection unit 114 is used by the user to select a criterion for evaluating the performance of each day. When the criterion selection unit 114 is operated, a criterion selection menu (list box) is displayed as shown in FIG. In this determination criterion selection menu, it is possible to select each determination criterion for the budget, the previous year, the average for all stores, and the average for the past four weeks.

  If the analysis condition is specified by the selection operation in the store selection unit 111, the product type selection unit 112, the analysis index selection unit 113, and the determination criterion selection unit 114 of the analysis condition specification unit 104 and the update button 115 is operated, the specification is performed. Evaluation is performed based on the analysis conditions, and the evaluation result is displayed on the calendar display unit 107.

  The target month display change unit 105 is provided with a target month display unit 105a and left and right arrow buttons 105b and 105c. In the target month display unit 105a, the target month currently set is displayed. The arrow buttons 105b and 105c are used to feed the month. When the left arrow button 105b is operated, the display month is changed to the previous month, and when the right arrow button 105c is operated, the display month is changed to the next month. Be changed.

  In the monthly statistical information display unit 106, sales (daily average) in the same month of the previous year (the same month as the target month) and a budget (sales target value) of the target month of this year are displayed. The previous year's sales and this year's budget reflect the contents specified by the store selection unit 111 and the product type selection unit 112 of the analysis condition specification unit 104. For example, when all stores are selected by the store selection unit 111, statistical information for all stores is displayed, and when any store is selected by the store selection unit 111, statistical information for the selected store is displayed. Is done. Further, when all types are selected by the product type selection unit 112, statistical information for all product types is displayed, and when any product type is selected by the product type selection unit 112, the selected product type is targeted. Statistics are displayed.

  The calendar display unit 107 displays a calendar in which the cells 116 of each day are arranged side by side for each week. In the present embodiment, the analysis conditions specified by the analysis condition specifying unit 104, that is, stores (all stores or stores), product types (all types or types), analysis indices (sales, customer unit price, number of customers, purchase rate) ), Based on judgment criteria (vs. budget, vs. previous year, vs. average for all stores, vs. average for the past 4 weeks), evaluate the results of store operations on each day of the month. It is displayed in the cell 116 for each day. In particular, in the present embodiment, the evaluation result of each day is expressed by the fill color of the cell 116. For example, days with good grades are displayed in green, and days with poor grades are displayed in red.

  When an operation for selecting the cell 116 for each day in the calendar display unit 107, specifically, an operation for moving the cursor to the cell 116 (on cursor) is performed, a message box 117 is popped up. In this message box, the numerical value of the day regarding the analysis index (sales, customer unit price, number of customers, purchase rate) selected by the analysis index selection unit 113 is displayed.

  Further, when an operation for selecting the cell 116 of each day on the calendar display unit 107, specifically, an operation for placing the cursor on the cell 116 and clicking is performed, a transition is made to the daily graph analysis screen (see FIG. 8). At this time, analysis information with the date of the cell 116 operated on the monthly graph analysis screen as the target date is displayed on the daily graph analysis screen.

  The discard information addition designation unit 109 selects whether or not to perform an evaluation taking into account the evaluation result regarding the discard information. When the check box is checked, the evaluation including the evaluation result regarding the discard information is performed. The evaluation result is displayed on the calendar display unit 107. At this time, each day is evaluated based on the statistical information and the disposal information on the analysis index (sales, customer unit price, number of customers, purchase rate) selected by the analysis index selection unit 113, and the evaluation result of each day Is displayed in the cell 116 of each day of the calendar display unit 107. In addition, the evaluation on the analysis index selected by the analysis index selection unit 113 and the evaluation on the disposal information are separately performed, and each evaluation result is aggregated (statistical processing) to obtain one evaluation result. Also good.

  Note that the evaluation result related to the analysis index selected by the analysis index selection unit 113 and the evaluation result related to the discard information may be displayed separately on the calendar display unit 107. In this case, for example, the cell 116 of each day is divided into two vertically, and the upper half of the cell 116 is filled with a color representing the evaluation result related to the analysis index selected by the analysis index selection unit, and the lower half of the cell 116 is filled. The color information indicating the evaluation result of the discard information may be filled.

  The graph display unit 108 displays a graph representing the transition status of statistical information for each day in one month. In this graph, the horizontal axis represents a time zone, and the vertical axis represents statistical information. This graph shows the analysis conditions specified by the analysis condition specifying unit 104, that is, stores (all stores or stores), product types (all types or types), and analysis indexes (sales, customer unit price, number of customers, purchase rate). For example, if all stores are selected by the store selection unit 111, all types are selected by the product type selection unit 112, and sales are selected by the analysis index selection unit 113, all products in all stores are selected. A graph representing sales for each day is created by summing up sales for each type for each day.

  Further, in the graph display unit 108, when an operation (on cursor) for moving the cursor to a position corresponding to each day on the graph is performed, a message box (not shown) is popped up. This message box displays date and statistical information.

  In addition, when the judgment criterion selection unit 114 selects any of the average for the budget, the previous year, the average for all stores, and the average for the past four weeks as the criterion, the graph display unit 108 displays the store selection unit 111, the product type A determination criterion graph is displayed together with the analysis target graph specified by the selection unit 112 and the analysis index selection unit 113. Thereby, since the graph of the analysis target is not compared with the graph of the determination criterion, the user can grasp the operation status of the store in the target period.

  For example, when the determination criterion selection unit 114 selects a budget, a graph relating to the sales target value per day recorded in this year's budget is displayed as a determination criterion graph. Further, when selecting the previous year, a graph relating to the actual value on the same day of the previous year is displayed as the determination criterion graph. When the average for all stores is selected, a graph relating to the average value of all stores, that is, the average value of the actual values of all stores is displayed. When the average for the past four weeks is selected, four graphs relating to the past four-week average value, that is, the actual values for the four days on the same day in the past (most recent) four weeks are displayed. In addition, you may make it display one graph regarding the average value of the actual value of 4 days.

  Next, the daily graph analysis screen displayed on the user terminal 6 will be described. FIG. 8 is an explanatory diagram showing a daily graph analysis screen displayed on the user terminal 6. FIG. 9 is an explanatory diagram showing a selection menu related to a comparison target on the daily analysis screen. FIG. 10 is an explanatory diagram showing a daily graph analysis screen when item addition is selected.

  The daily graph analysis screen shown in FIG. 8 presents the user with a graph representing the transition status of statistical information on the target date designated by the user and the area image on the target date. This daily graph analysis screen is displayed by selecting the cell 116 of each day of the calendar display unit 107 in the monthly graph analysis screen (see FIG. 6). The graph of the date selected on the monthly graph analysis screen and An area image is displayed.

  The daily graph analysis screen includes a main menu 101, a date designation unit 121, a site map display unit 102, an analysis condition designation unit 122, a target date display unit 123, a daily statistical information display unit 124, A graph display unit 125, an area image display unit 126, and a “monitoring” button 127 are provided.

  The main menu 101 and the site map display unit 102 are the same as the monthly graph analysis screen (see FIG. 6). When the daily graph analysis screen is displayed, the “Monthly analysis” and “Daily analysis” buttons are displayed on the site map display unit 102, and the “Monthly analysis” button is operated. You can return to the monthly graph analysis screen.

  The date designating unit 121 designates the display date of the graph of the graph display unit 125 and the area image of the area image display unit 126. The date designating unit 121 includes a NOW button 131, a date change unit 132, Is provided.

  When the NOW button 131 is operated, a graph representing today's statistical information is displayed on the graph display unit 125, and the current area image is displayed on the area image display unit 126. Thereby, when the past situation is confirmed, when it is desired to confirm the current situation, the current situation can be quickly displayed.

  The date changing unit 132 is provided with a date display unit 132a and left and right arrow buttons 132b and 132c. The date currently set is displayed on the date display portion 132a. When the date display unit 132a is operated, a calendar screen (not shown) is displayed, and a date can be selected on the calendar screen. The arrow buttons 132b and 132c are used for date advancement. When the left arrow button 132b is operated, the display date is changed one day ago, and when the right arrow button 132c is operated, the display date is changed one day later. The

  Similar to the monthly graph analysis screen (see FIG. 6), the analysis condition designating unit 122 is used by the user to specify analysis conditions. The analysis condition designating unit 122 includes a store selection unit 111 and a product type selection. A unit 112, an analysis index selection unit 113, a comparison target selection unit 133, and an update button 115 are provided. The store selection unit 111, the product type selection unit 112, the analysis index selection unit 113, and the update button 115 are the same as the monthly graph analysis screen. In the store selection unit 111, the product type selection unit 112, and the analysis index selection unit 113, , The contents specified on the monthly graph analysis screen are carried over.

  The target date display unit 123 displays the date of the target date. In the initial state transitioned from the monthly graph analysis screen (see FIG. 6), the date selected on the monthly graph analysis screen is displayed. When the date is specified to be changed by the date specifying unit 121, the specified date is displayed.

  The daily statistical information display unit 124 displays the sales on the target day, the target day's budget (sales target value), and the sales on the same day of the previous year as the daily statistical information. These statistical information reflects the contents specified by the store selection unit 111 and the product type selection unit 112. That is, when all stores are selected by the store selection unit 111, statistical information for all stores is displayed, and when any store is selected by the store selection unit 111, statistical information for the selected store is displayed. Is done. Further, when all types are selected by the product type selection unit 112, statistical information for all product types is displayed, and when any product type is selected by the product type selection unit 112, the selected product type is targeted. Statistics are displayed.

  The graph display unit 125 displays a graph representing the transition status of statistical information for each time period in one day. In this graph, the horizontal axis represents a time zone, and the vertical axis represents statistical information. This graph shows the analysis conditions specified by the analysis condition specifying unit 122, that is, stores (all stores or stores), product types (all types or types), and analysis indexes (sales, customer unit price, number of customers, purchase rate). For example, if all stores are selected by the store selection unit 111, all types are selected by the product type selection unit 112, and sales are selected by the analysis index selection unit 113, all products in all stores are selected. The sales are tabulated for each time zone for each type, and a graph representing the sales for each time zone is created.

  Further, in the graph display unit 125, when an operation (on cursor) for moving the cursor to a position corresponding to each time zone on the graph is performed, a message box pops up. In this message box, a time zone and statistical information of the time zone are displayed.

  The comparison target selection unit 133 is for the user to select a comparison target. When the user selects a comparison target in the comparison target selection unit 133, the comparison target graph is additionally displayed on the graph display unit 125. That is, the comparison target graph is displayed together with the analysis target graph based on the selection contents in the store selection unit 111, the product type selection unit 112, and the analysis index selection unit 113 of the analysis condition specifying unit 122. Thereby, since the graph of analysis object is not compared with the graph of comparison object, the user can grasp | ascertain the operation condition of the store for every time slot | zone.

  When the comparison target selection unit 133 is operated, as shown in FIG. 9, a comparison target selection menu (list box) is displayed. In this comparison target selection menu, no comparison target, all stores comparison, the past four weeks, each store, One of the item additions can be selected.

  If the comparison target selection unit 133 selects “no comparison target”, no comparison target is set.

  Further, when comparison of all stores is selected by the comparison target selection unit 133, an actual value for all stores, that is, an average value of the actual values of all stores is set as a comparison target, and a graph of the comparison target is displayed. Is done. When the past four weeks are selected, the actual values of the four days that are the same day of the week in the past (most recent) four weeks are set as comparison targets, and the four comparison target graphs are displayed. In addition, you may make it set the average value of the performance value of 4 days to a comparison object, and to display one graph. When any store is selected, the actual value of the selected store is set as a comparison target, and a graph of the comparison target is displayed.

  Further, when the item addition is selected by the comparison target selection unit 133, as shown in FIG. 10, an analysis condition designation unit 135 related to the comparison target is added below the analysis condition designation unit 122 related to the analysis target, and the analysis condition designation unit 122 is added. Statistical information based on analysis conditions different from the analysis conditions (store, product type, and analysis index) specified in (1) can be set as comparison targets, and the comparison target graph set here is displayed on the graph display unit 125. .

  Similar to the analysis condition designating unit 122 related to the analysis target, the analysis condition designating unit 135 related to the comparison target includes a store selection unit 136, a product type selection unit 137, and an analysis index selection unit 138.

  The store selection unit 136 is used by the user to select a store related to the comparison target. When this store selection unit 136 is operated, a store selection menu similar to the store selection menu shown in FIG. 7A is displayed, and each store can be selected from this store selection menu. All stores targeting the are excluded from the store selection menu and cannot be selected.

  The product type selection unit 137 is for the user to select a product type related to the comparison target. When this product type selection unit 137 is operated, a product type selection menu that is substantially the same as the product type selection menu shown in FIG. 7B is displayed. In this product type selection menu, fast food (FF), cooked rice, etc. Each product type can be selected, but all types targeting all product types are excluded from the product type selection menu and cannot be selected.

  The analysis index selection unit 138 is for the user to select an analysis index related to the comparison target. When this analysis index selection unit is operated, an analysis index selection menu similar to the analysis index selection menu shown in FIG. 7C is displayed. In this analysis index selection menu, each of sales, customer unit price, number of customers, and purchase rate is displayed. An analysis index can be selected.

  Note that when the analysis index selection unit 138 selects an analysis index different from the analysis index selection unit 113, the analysis target graph and the comparison target graph have different units. A graph may be used.

  The area image display unit 126 displays a store area image corresponding to the store selected by the store selection unit 111 and the product type selected by the product type selection unit 112. Further, the area image display unit 126 displays the store name, the imaging time of the area image, and the statistical information of the time zone of the area image. Further, when a time zone is selected on the graph display unit 125, that is, when a position corresponding to each time zone on the graph is operated (clicked), an area image of that time zone is displayed. Note that the displayed area image is captured at the time of the selected time zone.

  Here, when all types are selected by the product type selection unit 112, an area image of the sales floor corresponding to the product type with the lowest type ID is displayed. Since the type IDs are assigned in descending order of importance, a product type having the highest importance, for example, an area image of fast food (FF) is displayed.

  In the example shown in FIG. 8, one target store and product type area image is displayed. However, when the comparison target is set, the comparison target store and product type area image is displayed. They may be displayed side by side.

  When the “monitoring” button 127 is operated, a monitoring screen (store comparison screen (see FIG. 12), sales floor list screen (see FIG. 13), designated time screen (see FIG. 14), all-day confirmation screen (see FIG. 15)) is displayed. Transition. The monitoring screen that is the transition destination will be described in detail later.

  Next, the POS capture screen displayed on the user terminal 6 will be described. FIG. 11 is an explanatory diagram showing a POS capture screen displayed on the user terminal 6.

  This POS capture screen captures sales information managed by the POS system. The sales information is stored in, for example, a CSV (comma-separated values) format file, and the sales information is fetched by specifying this file.

  In this POS import screen, a capture item selection unit 141, a capture file selection unit 142, a setting button 145, and a cancel button 146 are provided.

  In the acquisition item selection unit 141, the user selects an acquisition item. When this capture item selection unit 141 is operated, a capture item selection menu is displayed. In this embodiment, capture items are set for each analysis index (sales, customer unit price, number of customers, purchase rate). In the capture item selection menu, sales, customer unit price, number of customers, and purchase rate are selected as capture items. Can be selected.

  The capture file selection unit 142 is provided with a file name display unit 147 and a reference button 148. When the reference button 148 is operated, a file selection screen is displayed. When a file is selected on the file selection screen, the file name is displayed on the file name display unit 147.

  When the setting button 145 is operated, sales information is captured based on the input contents of the capture item selection unit 141 and the capture file selection unit 142, and the POS capture screen is closed. When the cancel button 146 is operated, the POS capture screen is closed without capturing the sales information.

  Next, the monitoring screen (store comparison screen, sales floor list screen, designated time screen, all-day confirmation screen) displayed on the user terminal 6 will be described. FIG. 12 is an explanatory diagram showing a store comparison screen displayed on the user terminal 6. FIG. 13 is an explanatory diagram showing a sales floor list screen displayed on the user terminal 6. FIG. 14 is an explanatory diagram showing a designated time screen displayed on the user terminal 6. FIG. 15 is an explanatory diagram showing an all-day confirmation screen displayed on the user terminal 6.

  When the monitoring button 93 is operated on the login screen (see FIG. 5), the screen changes to the store comparison screen shown in FIG. 12, which is the top screen of the monitoring function.

  This store comparison screen is for comparing the status of sales floors with respect to a common sales floor. The store comparison screen includes a main menu 201, a date / time designation unit 202, a site map display unit 203, a selection menu display unit 204, and an image list display unit 205.

  In the main menu 201, any of top, monitoring, weekly report, comment, setting, and logout can be selected by a selection operation (click or tap).

  When the top is selected in the main menu 201, the screen changes to a store comparison screen (see FIG. 12) which is the top screen of the monitoring function. Further, when monitoring is selected from the main menu 201, a transition is made to the store comparison screen which is the top screen of the monitoring screen.

  In addition, when a weekly report is selected in the main menu 201, a submenu is displayed, and an administrator or a store manager confirms the status of weekly reports (reports for weekly instructions) at each store by selecting the submenu. A transition is made to a weekly report list screen (not shown) or a weekly report details screen (not shown) in which the manager performs weekly reports and the manager confirms the weekly reports input by the store manager.

  Further, when a comment is selected in the main menu 201, a sub menu is displayed. By selecting this sub menu, a list of comments notified from a manager to a specified person such as a store manager at an appropriate timing is displayed. A transition is made to a comment list screen (not shown) or a comment setting screen (not shown) for inputting a new comment.

  In addition, when a setting is selected in the main menu 201, a submenu is displayed. By selecting this submenu, a user setting screen (not shown) for specifying various user setting items or an administrator can select all stores. A transition is made to a topic setting screen (not shown) for inputting topics to be notified all at once to a store manager or a password change screen (not shown).

  When logout is selected in the main menu 201, the screen related to the monitoring function being displayed is closed and the screen returns to the login screen (see FIG. 5).

  The date / time designation unit 202 designates the display date / time of the area image of the image list display unit 205, and the area image of the designated date / time is displayed on the image list display unit 205. The date designation unit 202 is provided with a NOW button 211, a date change unit 212, and a time change unit 213.

  When the NOW button 211 is operated, an area image at the current time (latest image acquisition time) is displayed on the image list display unit 205.

  The date change unit 212 is provided with a date display unit 212a and left and right arrow buttons 212b and 212c. When the date display unit 212a is operated, a calendar screen (not shown) is displayed, and a date can be selected on this calendar screen. The arrow buttons 212b and 212c perform date advancement. When the left arrow button 212b is operated, the display date is changed one day ago, and when the right arrow button 212c is operated, the display date is changed one day later. The

  The time change unit 213 includes a time display unit 213a, left and right arrow buttons 213b and 213c, and a time bar 213d. The arrow buttons 213b and 213c perform time advance corresponding to the image acquisition timing (for example, every 15 minutes). When the left arrow button 213b is operated, the display time is the time of the previous timing (for example, 15). When the right arrow button 213c is operated, the display time is changed to the time of the next timing (for example, 15 minutes later).

  The time bar 213d selects a time zone within business hours. By selecting a point representing each time zone, the time bar 213d is changed to the time of that point.

  The site map display unit 203 displays a screen transition state. The site map display unit 203 displays buttons for “all stores”, “store names”, “sales floor names”, and “details” in accordance with the monitoring screen (see FIGS. 12 to 15). When each button is operated, the corresponding monitoring screen is displayed.

  The image list display unit 205 is provided with a plurality of area image display units 221 arranged in the vertical and horizontal directions, and an explanation display unit 222 arranged below the area image display unit 221. In particular, on this store comparison screen, the image list display unit 205 displays a store-specific image list 223 in which area images for each store related to a common sales floor are arranged together with store names. The area image display unit 221 displays the area image of each store, and the explanation display unit 222 displays the store name.

  The selection menu display unit 204 displays a selection menu corresponding to the monitoring screen. In the store comparison screen, a sales floor selection menu 224 is displayed on the selection menu display unit 204. When a sales floor is selected from the sales floor selection menu 224, the area image of the store-specific image list 223 is switched to that of the selected sales floor.

  When an arbitrary store is selected on the store comparison screen, specifically, when a store name of the store-specific image list 223 displayed on the image list display unit 205 is selected, a transition is made to a sales floor list confirmation screen (see FIG. 13). To do.

  The sales floor list confirmation screen shown in FIG. 13 is used to confirm the status of each sales floor in the selected store. In this sales floor list confirmation screen, the image list display section 205 displays a sales floor image list 225 in which area images of all sales floors in the store selected on the store comparison screen (see FIG. 12) are arranged together with the sales floor names. The area image display unit 221 displays the area image of each sales floor, and the explanation display section 222 displays the sales floor name.

  In addition, on this sales floor list confirmation screen, a store selection menu 226 is displayed on the selection menu display unit 204. In this store selection menu 226, all stores related to the group to which the user belongs are displayed. When a store is selected from the store selection menu 226, the area image of the sales floor image list 225 is switched to that of the selected store.

  When a sales floor is selected on this sales floor list confirmation screen, specifically, when a sales floor name is selected in the sales floor image list 225 displayed on the image list display unit 205, the screen transits to a specified time confirmation screen (see FIG. 14). .

  The designated time confirmation screen shown in FIG. 14 compares the sales floor status between different days for the selected sales floor. In this designated time confirmation screen, the image list display unit 205 displays a daily image list 227 in which area images for each day within a predetermined period related to the sales floor selected on the sales floor list confirmation screen (see FIG. 13) are arranged. . The area image display unit 221 displays an area image of each sales floor, and the explanation display unit 222 displays a store. Further, the date is displayed on the date display section 229 provided at the top.

  In this daily image list 227, area images of a predetermined display time on a specified date and a predetermined number of days at predetermined intervals from that date are displayed. In the example shown in FIG. 14, area images for four days including the designated date are displayed. In addition, area images of the same display time on each day are displayed side by side.

  In addition, in this designated time confirmation screen, a display interval selection unit 206 for selecting an interval of dates displayed in the daily image list 227 is provided.

  In addition, on this designated time confirmation screen, the sales floor selection menu 224 is displayed on the selection menu display unit 204 as in the store comparison screen (see FIG. 12). When a sales floor is selected from the sales floor selection menu 224, the area image of the daily image list 227 is switched to that of the selected sales floor.

  When a date is selected on this designated time confirmation screen, specifically, when a date is selected on the daily image list 227 displayed on the image list display unit 205, the screen transits to the all-day confirmation screen (see FIG. 15).

  The all-day confirmation screen shown in FIG. 15 confirms the state of the sales floor at each time of the entire day on the selected date. In this all-day confirmation screen, the image list display unit 205 displays a time-specific image list 228 in which the area images for each time of the entire day on the date selected on the designated time confirmation screen (see FIG. 14) are arranged in time series. . The area image display unit 221 displays the area image of each sales floor, and the explanation display unit 222 displays the time.

  The all-day confirmation screen is provided with a display interval selection unit 207 for selecting an interval of time displayed in the image list 228 by time.

  In addition, on this all-day confirmation screen, a sales floor selection menu 224 is displayed on the selection menu display unit 204 as in the store comparison screen (see FIG. 12). When a sales floor is selected from the sales floor selection menu 224, the area image of the time-based image list 228 is switched to that of the selected sales floor.

  Next, a transition destination monitoring screen when the “monitoring” button 127 is operated on the daily graph analysis screen (see FIG. 8) will be described. FIG. 16 is an explanatory diagram showing a transition destination monitoring screen when the “monitoring” button 127 is operated.

  When the “monitoring” button 127 is operated on the daily graph analysis screen (see FIG. 8), the screen changes to a monitoring screen (store comparison screen, sales floor list screen, designated time screen, all-day confirmation screen). At this time, items that are confirmed on the daily graph analysis screen are transferred to the transition destination monitoring screen, but items that are not fixed on the daily graph analysis screen cannot be transferred to the transition destination monitoring screen. For this reason, the monitoring screen of a transition destination changes according to the selection content in the store selection part 111 of the analysis condition designation | designated part 122, the goods classification selection part 112, and the comparison object selection part 133. FIG. Note that the transition monitoring screen is not related to the selection content of the analysis index selection unit 113.

  That is, when all the stores are selected by the store selection unit 111 (cases 1 to 4), since the stores are not fixed, the screen is changed to the store comparison screen (see FIG. 12). At this time, when all types are selected by the product type selection unit 112 (cases 1 and 2), since the sales floor is not fixed, an image of a sales floor with a young sales floor comparison ID is displayed. Further, when any product type is selected by the product type selection unit 112 (cases 3 and 4), since the sales floor is fixed, an image of the sales floor is displayed.

  On the other hand, when one of the stores is selected by the store selection unit 111 (cases 5 to 8), since the store is fixed, the sales floor list screen (see FIG. 13), the specified time screen (see FIG. 14), and all-day confirmation Transition to any of the screens (see FIG. 15) is possible.

  Here, when any store is selected by the store selection unit 111 and the past four weeks are selected by the comparison target selection unit 133 (cases 5 and 7), each day of the past four weeks is fixed, so Transition to the time screen (see FIG. 14). At this time, when all types are selected by the product type selection unit 112 (case 5), since the sales floor is not fixed, an image of a sales floor with a young sales floor comparison ID is displayed. Further, when any product type is selected by the product type selection unit 112 (case 7), since the sales floor is fixed, an image of the sales floor is displayed.

  On the other hand, when one of the stores is selected by the store selection unit 111 and the comparison target selection unit 133 selects other than the past four weeks (no comparison target, all store comparison, each store, item addition) (cases 6 and 8) The transition destination monitoring screen differs depending on the selection content of the product type selection unit 112. That is, when all types are selected by the product type selection unit 112 (Case 6), since the sales floor is not fixed, the screen transitions to the sales floor list screen (see FIG. 13). On the other hand, when one of the product types is selected by the product type selection unit 112 (case 8), since the sales floor is fixed, the screen transits to the all-day confirmation screen (see FIG. 15).

  In the store comparison screen (see FIG. 12) and the sales floor list screen (see FIG. 13), the date and time (date and time) specified on the daily graph analysis screen (see FIG. 8) is taken over. Moreover, in case 5, it is good also as what changes to a sales list screen (refer FIG. 13).

  As described above, the embodiments have been described as examples of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to this, and can be applied to embodiments in which changes, replacements, additions, omissions, and the like have been performed. Moreover, it is also possible to combine each component demonstrated by said embodiment into a new embodiment.

  For example, in the above-described embodiment, an example of a retail store such as a convenience store has been described. However, the present invention is widely applied to various facilities that provide users with goods and services such as financial institutions such as banks and accommodation facilities such as hotels. can do. Even in such various facilities, it is possible to collect the accounting information acquired when the user pays the fee, and to evaluate the operation status of the facility based on the accounting information.

  In the above-described embodiment, the cloud computer system 2 is configured by the three information processing apparatuses, the recording server 3, the management server 4, and the distribution server 5, independently. You may make it implement | achieve with a processing apparatus. Of these three servers, any two servers may be configured by one information processing apparatus.

  In the above embodiment, as shown in FIG. 2, the camera 1 is an omnidirectional camera having a 360-degree shooting range using a fisheye lens. However, a camera having a predetermined angle of view, a so-called box camera, may be used. Is possible.

  In the above embodiment, the cloud computer system 2 (the recording server 3, the management server 4, and the distribution server 5) performs various processes related to facility operation support. However, all or part of these processes are performed. It may be performed by a PC installed in the store.

  The facility operation support device, the user terminal device, and the facility operation support method according to the present invention include an administrator who manages a plurality of facilities and an administrator for each facility even when the number of facilities and the number of target areas in the facility increase. A facility that allows multiple users, such as those, to efficiently check the facility's operational status, rationally perform operations for facility operation improvement, and provide goods or services to users It is useful as a facility operation support device, a user terminal device, a facility operation support method, and the like that support the operations of the user who operates

1 Camera (facility imaging device)
2 Cloud computer system (facility management support device)
3 Recording server (image storage unit, information processing device)
4 management server (information processing device)
5 Distribution server (display information generator, information processing device)
6 User terminal (user terminal device)
71 Sales Information Acquisition Department (Accounting Information Acquisition Department)
72 Analysis Condition Setting Unit 73 Evaluation Unit 74 Statistical Information Generation Unit 75 Image Acquisition Unit

The present invention, facilities management support apparatus for supporting a user's work to operate the facility that provides goods or services to the user, and to a facility operation support method.

Therefore, even when the number of facilities and the number of target areas in the facility increase, a plurality of users such as an administrator who manages a plurality of facilities and a manager for each facility can efficiently manage the operation status of the facilities. can be confirmed, facility management support apparatus that can reasonably conduct business for the facility management improvement, and the main object of the invention is to provide a facility management support method.

The facility operation support apparatus of the present invention is a facility operation support apparatus that supports the work of a user who operates a plurality of facilities that provide articles or services to a user, from the facility imaging device provided in each facility to the facility A still image for browsing obtained by removing moving objects from an image captured from the inside of the image is periodically acquired at a predetermined timing, image processing for generating an area image of each area of the facility from the still image for browsing is performed, An image storage unit that stores the area image for each facility; a management unit that manages the area image; and a distribution unit that distributes a plurality of analysis screens to a user terminal device. The accounting information acquisition unit that acquires accounting information related to the provision of goods or services of the company, and the actual value and expected value of each day in the target period are acquired based on the accounting information, and the actual value and expected value of each day And evaluating the results on the operational status of the facility on each day, and based on the evaluation result, an evaluation unit that acquires a date that is a point of interest, and a plurality of images stored in the image storage unit An image acquisition unit that acquires the area image corresponding to the point of interest from the area image, and the distribution unit includes a calendar of the target period in which the point of interest is indicated In addition to distributing the analysis screen to the user terminal device, the second analysis screen including the area image corresponding to the point of interest in response to a user operation of selecting the point of interest from the first analysis screen. It is assumed that the user terminal device is distributed .

The facility operation support method according to the present invention is a facility operation support method for supporting the operations of a user who operates a plurality of facilities that provide articles or services to a user by using a plurality of information processing devices , wherein the first information A processing device periodically acquires a still image for browsing obtained by removing a moving object from an image obtained by imaging the inside of the facility from a facility imaging device provided in each facility at a predetermined timing, and the facility is obtained from the still image for browsing. The image processing for generating the area image of each area is performed, the area image for each facility is accumulated, and the second information processing apparatus acquires the accounting information related to the provision of goods or services to the user. Based on the accounting information, the actual value and the expected value of each day in the target period are obtained, and the actual value and the expected value of each day are compared, and the results on the operational status of the facility on each day are evaluated. do it, Based on the evaluation result, a date to be a point of interest is acquired, the area image corresponding to the point of interest is acquired from a plurality of accumulated area images, and a third information processing apparatus The first analysis screen including the calendar of the target period in which the points are indicated is distributed to the user terminal device, and the attention point is selected according to the operation of the user who selects the attention point from the first analysis screen. The second analysis screen including the corresponding area image is distributed to the user terminal device .

A first invention made to solve the above-mentioned problems is a facility operation support apparatus that supports the work of a user who operates a plurality of facilities that provide goods or services to a user, and is provided in each facility An image that periodically obtains a still image for browsing obtained by removing moving objects from an image obtained by imaging the inside of the facility from a facility imaging apparatus at a predetermined timing, and generates an area image of each area of the facility from the still image for browsing An image storage unit that performs processing to store the area image for each facility; a management unit that manages the area image; and a distribution unit that distributes a plurality of analysis screens to a user terminal device, the management The department acquires an accounting information acquisition section for acquiring accounting information related to provision of goods or services to the user, and acquires the actual value and expected value of each day in the target period based on the accounting information. An evaluation unit that compares the actual value of the day with the expected value, evaluates the results regarding the operation status of the facility on each day, and obtains a date as a point of interest based on the evaluation result; and the image storage An image acquisition unit that acquires the area image corresponding to the point of interest from among the plurality of area images accumulated in the unit, and the distribution unit includes the target period in which the point of interest is indicated The first analysis screen including the calendar is distributed to the user terminal device, and the area image corresponding to the attention point is included according to the user's operation of selecting the attention point from the first analysis screen. The second analysis screen is distributed to the user terminal device .

In the second invention, the accounting information acquisition unit occupies the sales amount, the payment amount per user, the number of payers, and the sales amount for each type of goods or services used as the accounting information. It is set as the structure which acquires at least 1 of a ratio.

Further, in the third invention, the evaluation unit further includes an expected value setting unit, and the expected value setting unit includes, as the expected value, a planned value for each facility, an actual value for each facility, The average value of the actual values for each of the facilities and the average value of the actual values of a plurality of designated days in a predetermined period are set.

According to a fourth aspect of the present invention, the distribution unit outputs display information for pop-up displaying statistical information of the day in response to a user operation for selecting a cell for each day in the calendar.

In addition, according to a fifth aspect of the present invention, the management unit further includes, as an analysis condition, the target period, the target facility, the target area in the facility, and the target article according to a user operation input. Or an analysis condition setting unit that sets at least one of the types of services, wherein the evaluation unit statistically processes the accounting information based on the analysis condition, and the actual value of each day corresponding to the analysis condition And it is set as the structure which acquires the said expected value.

In addition, according to a sixth aspect of the present invention, the distribution unit outputs display information including a graph indicating a transition state of statistical information for each time zone, and is selected according to a user operation for selecting a time zone on the graph. The display information including the area image in the designated time zone is output.

The seventh invention is a facility operation support method for supporting the work of a user who operates a plurality of facilities for providing articles or services to a user by using a plurality of information processing devices. In addition, a still image for browsing obtained by removing moving objects from an image obtained by imaging the inside of the facility from the facility imaging device provided in each facility is periodically acquired at a predetermined timing, and each area of the facility is acquired from the still image for browsing. The area image for each facility is accumulated, and the second information processing apparatus acquires accounting information related to provision of goods or services to the user, and the accounting Based on the information, obtain the actual value and the expected value of each day in the target period, compare the actual value and the expected value of each day, evaluate the results on the operational status of the facility on each day, In the evaluation result Then, a date to be the attention point is acquired, the area image corresponding to the attention point is acquired from the accumulated area images, and the third information processing apparatus displays the attention point. In addition, the first analysis screen including the calendar for the target period is distributed to the user terminal device, and the area corresponding to the attention point is selected according to the user's operation of selecting the attention point from the first analysis screen. A second analysis screen including an image is distributed to the user terminal device .

Claims (9)

A facility operation support device that supports the work of a user who operates a facility that provides goods or services to users,
An image storage unit for storing a plurality of area images in which the target area in the facility is shown;
An accounting information acquisition unit for acquiring accounting information related to provision of goods or services to users;
Based on the accounting information, obtain the actual value and the expected value of each day in the target period, compare the actual value and the expected value of each day, and evaluate the results on the operational status of the facility on each day Based on the evaluation result, an evaluation unit that acquires a date that is a point of interest;
An image acquisition unit that acquires the area image corresponding to the point of interest from the plurality of area images stored in the image storage unit;
Display that generates display information including a calendar of the target period in which the attention point is indicated, and outputs display information including the area image corresponding to the attention point in response to a user operation to select the attention point An information generator,
A facility operation support apparatus characterized by comprising:   The facility operation support apparatus according to claim 1, wherein the image storage unit periodically acquires and stores the area image obtained by capturing the target area for each of a plurality of facilities.   The accounting information acquisition unit acquires, as the accounting information, at least one of the sales amount, the payment amount per user, the number of payers, and the proportion of the total sales amount for each type of goods or services used. The facility operation support apparatus according to claim 1, wherein the facility operation support apparatus is a device.   The expected value setting unit includes, as the expected value, a planned value for each facility, an actual value for each facility, an average value of actual values for all the facilities, and actual values for a plurality of specified days in a predetermined period. The facility management support apparatus according to any one of claims 1 to 3, wherein at least one of average values is set.   5. The output information generation unit outputs display information for pop-up displaying statistical information on the current day according to a user's operation of selecting a cell for each day in the calendar. The facility operation support apparatus according to any one of the above. Furthermore, an analysis condition for setting at least one of the target period, the target facility, the target area in the facility, the target article or service type as an analysis condition in accordance with a user operation input It has a setting part,
The said evaluation part statistically processes the said accounting information based on the said analysis conditions, The said performance value and the said expected value of each day corresponding to the said analysis conditions are acquired, The Claim 1 characterized by the above-mentioned. The facility operation support apparatus according to any one of 5.   The display information generation unit outputs display information including a graph indicating a transition state of statistical information for each time zone, and according to a user's operation of selecting a time zone on the graph, the selected time zone The facility operation support apparatus according to any one of claims 1 to 6, wherein display information including an area image is output. A user terminal device that displays a screen distributed from a facility management support device that supports the work of a user who operates a facility that provides goods or services to users,
Based on the accounting information related to the provision of goods or services to the user, the date of the target period indicated by the date of the point of interest acquired by evaluating the results regarding the operation status of the facility for each day in the target period Presenting a calendar to the user and displaying a screen that allows the user to select the point of interest,
A user terminal device that displays a screen for presenting an area image at the facility corresponding to the point of interest to the user in response to an operation of the user selecting the point of interest. A facility management support method for supporting the work of a user who operates a facility that provides goods or services to users by an information processing device,
Accumulating a plurality of area images showing the target area in the facility,
Obtain accounting information related to the provision of goods or services to users,
Based on the accounting information, obtain the actual value and the expected value of each day in the target period, compare the actual value and the expected value of each day, and evaluate the results on the operational status of the facility on each day Based on the evaluation result, get the date that will be the point of interest,
The area image corresponding to the attention point is acquired from the accumulated area images,
Generating display information including a calendar for the target period in which the attention point is indicated, and outputting display information including the area image corresponding to the attention point according to a user's operation of selecting the attention point. A facility operation support method characterized by

Images