JP2018010372A - Facility management support device and facility management support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to rationally perform tasks to improve management of a store by presenting the user information which allows the user to immediately grasp operations required for improvement of the store.SOLUTION: A facility management support device includes: a measure setting part 71 for setting at least one measure stipulating an evaluation condition for evaluating a display state of commodities including an attention area in a facility and a display barometer; an image acquisition part 72 for acquiring an image picking up the attention area; a commodity detection part 73 for acquiring commodity detection information indicating positions of commodities in the attention area on the basis of the image; a measure evaluation part 74 for calculating an evaluation index related to the display barometer on the basis of the commodity detection information and evaluating an achievement status of the measure on the basis of the evaluation index; and a distribution server 5 for presenting a user information on the evaluation result of each measure acquired by the measure evaluation part.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a facility operation support device, a user terminal device, and a facility operation support method that support a user's work for operating a facility that provides an article to a user.

  In a store such as a convenience store, if there is an inadequate display state of the products displayed on the display shelves, that is, if the display of the products is disturbed or the products are insufficient, an opportunity loss occurs, and this opportunity loss Since it greatly affects the sales of the store, it is necessary to promptly carry out product management work (organization work and replenishment work) in order to eliminate the incomplete display state of the product.

  As a technology related to such product management work, there is conventionally known a technique for determining the necessity of product management work based on an image obtained by photographing a display area and performing notification for instructing product ordering work. (See Patent Documents 1 and 2). In particular, in the technology disclosed in Patent Document 1, a reference display pattern is set based on a desired display state of a product, and the reference display pattern is compared with the actual display state of the product. The display state of the product is evaluated based on the similarity between the two. Further, in the technique disclosed in Patent Document 2, a representative graphic interpolated between a boundary line defining the outer edge of the product existing area and a boundary line of the product non-existing area inside the product existing area is obtained. The degree of appropriateness of the display state of the product (face-up degree) is calculated based on the area of the item.

Japanese Patent No. 398047 Japanese Patent No. 4473676

  However, the conventional technology comprehensively determines the inappropriate display state of the product, including both the state where the display of the product is disturbed and the state where the product is insufficient. Although it is possible for the user to grasp the necessity of work for improving the correct display state, there is a problem that it is impossible to grasp what kind of work is specifically required.

  For example, in the time zone immediately before the product is brought into the store, since the stock in the store is low, the product replenishment work cannot be performed sufficiently, but the product ordering work can be performed. This product ordering work, for example, a work for increasing the degree of volume, the degree of alignment, and the degree of face-up is desired, but the conventional technology has a problem that the user cannot grasp such a specific work.

  Therefore, the present invention can present the user with information that can immediately grasp the work necessary for improving the store operation based on the image taken inside the store, The main purpose is to provide a facility management support device, a user terminal device, and a facility management support method that can reasonably perform business.

  The facility management support device according to the present invention is a facility management support device that supports the work of a user who operates a facility that provides an article to a user, and displays the display state of the article including an attention area and a display index in the facility. A measure setting unit that sets at least one measure in which an evaluation condition for evaluation is defined, an image acquisition unit that acquires a captured image in which the attention area is captured, and an article in the attention area based on the captured image An article detection unit that acquires article detection information representing a position, and a measure evaluation unit that calculates an evaluation index for the display index based on the article detection information and evaluates the achievement status of the measure based on the evaluation index And an evaluation information presenting unit that presents information related to the evaluation result for each measure acquired by the measure evaluating unit to the user.

  Moreover, the user terminal device of the present invention is a user terminal device that displays a screen distributed from a facility management support device that supports a business of a user who operates a facility that provides an article to a user. Displays a screen that allows the user to specify at least one measure for which the evaluation condition for evaluating the display state of the article including the attention area and the display index is specified, and evaluates the achievement status for each measure based on the evaluation condition The screen for presenting information related to the result to the user is displayed.

  Further, the facility operation support method of the present invention is a facility operation support method for supporting an operation of a user who operates a facility that provides an article to a user by an information processing device, and includes an attention area and a display index in the facility. Setting at least one measure in which an evaluation condition for evaluating the display state of the article to be included is defined, obtaining a captured image in which the attention area is captured, and determining the position of the article in the attention area based on the captured image. To obtain the article detection information to represent, calculate an evaluation index for the display index based on the article detection information, evaluate the achievement status of the measure based on the evaluation index, for each measure acquired here The information regarding the evaluation result is presented to the user.

  According to the present invention, since the evaluation result regarding the achievement status for each measure in which the attention area and the display index are defined is presented to the user, it is possible to immediately grasp the work necessary for improving the store operation, It will be possible to rationalize operations for operational improvement.

Overall configuration diagram of facility operation support system according to this embodiment Floor plan of the store explaining the layout of the store and the installation status of the camera 1 The block diagram which shows the hardware constitutions of the camera 1, the recording server 3, the management server 4, the delivery server 5, and the user terminal 6 Functional block diagram of the management server 4 Explanatory drawing which shows the login screen displayed on the user terminal 6 Explanatory drawing which shows the display report screen displayed on the user terminal 6 Explanatory drawing which shows in detail the area image displayed on the area image display part 116 of a display report screen Explanatory drawing which shows the display report setting screen displayed on the user terminal 6 Explanatory drawing showing the selection menu displayed on the display report setting screen Explanatory drawing which shows the store comparison screen displayed on the user terminal 6 Explanatory drawing which shows the sales list screen displayed on the user terminal 6 Explanatory drawing which shows the designated time screen displayed on the user terminal 6 Explanatory drawing which shows the all-day confirmation screen displayed on the user terminal 6

  A first invention made to solve the above-mentioned problem is a facility operation support apparatus that supports the work of a user who operates a facility that provides an article to a user, and includes an attention area and a display index in the facility. On the basis of the captured image, a measure setting unit that sets at least one measure that defines an evaluation condition when evaluating the display state of the article to be included, an image acquisition unit that acquires a captured image in which the area of interest is captured, An article detection unit that acquires article detection information representing the position of an article in the area of interest; an evaluation index for the display index is calculated based on the article detection information; and the achievement status of the measure based on the evaluation index The measure evaluation unit for evaluating the measure, and the evaluation information presenting unit for presenting the user with information on the evaluation result for each measure acquired by the measure evaluation unit.

  According to this, since the evaluation results on the achievement status of each measure for which the attention area and the display index are defined are presented to the user, it is possible to immediately grasp the work necessary for improving the store operation, and improve the store operation. It becomes possible to carry out the work for

  In addition, according to a second aspect of the present invention, the display index includes a display amount indicating a degree of occupancy of the article in an area where the article is displayed, a face-up degree indicating a degree of the article being displayed side by side at the foremost position, Alignment level indicating the degree of display in the left-right direction, volume level indicating the level of display of a large number of articles, and a shortage indicating the length of the duration of a shortage condition where goods are insufficient The configuration is one of continuity levels.

  According to this, various measures can be set.

  The third invention further includes an evaluation result aggregation unit that aggregates the evaluation results of the unit of measure by the unit of measure evaluation by the unit of facility, and acquires an evaluation score as the evaluation result of the unit of facility, The said evaluation information presentation part is set as the structure which shows the said evaluation score regarding the said facility to which attention is paid to a user.

  According to this, the user can immediately grasp the achievement status of the measure for each facility.

  According to a fourth aspect of the present invention, the measure evaluation unit evaluates the achievement status of the measure for each predetermined unit period, and the evaluation information presentation unit displays a list of the evaluation results of the measure for each unit period. The information is presented to the user.

  According to this, the user can grasp | ascertain immediately the achievement status of the measure for every unit period (for example, 1 day).

  Moreover, 5th invention sets the said evaluation information presentation part to the said imaging | photography image which shows the said attention area for every said measure corresponding to the evaluation result with the evaluation result for every said measure to a user.

  According to this, since the area image of the attention area for each measure is presented to the user, the user can confirm the actual situation of the attention area in detail.

  In addition, the sixth invention is configured such that the evaluation information presenting unit presents display information in which a frame image representing a range of the attention area is superimposed on the captured image in which the attention area is captured.

  According to this, the user can immediately grasp the attention area targeted by the measure on the captured image.

  Further, according to a seventh aspect of the invention, the measure setting unit sets the measure for which an evaluation time is defined as the evaluation condition, and the measure evaluation unit evaluates the achievement status of the measure at the evaluation time And

  According to this, the achievement status of the measure can be evaluated at a time that is important for facility operation.

  In the eighth invention, the measure setting unit sets the measure for which an evaluation criterion is defined as the evaluation condition, and the measure evaluation unit evaluates the achievement status of the measure based on the evaluation criterion. The configuration is as follows.

  According to this, by defining an evaluation standard (for example, a threshold value) for each measure, it is possible to appropriately determine whether the measure is achieved to a necessary and sufficient extent.

  Moreover, 9th invention sets it as the structure which the said policy setting part sets the said policy by which the said evaluation conditions were prescribed | regulated according to the user's operation input.

  According to this, the user can freely specify the evaluation conditions (such as the attention area and the display index) of the measure.

  A tenth aspect of the invention is a user terminal device that displays a screen distributed from a facility management support device that supports a business of a user who operates a facility that provides an article to a user, the area of interest in the facility And a result of evaluating the achievement status for each measure based on the evaluation condition by displaying a screen for allowing the user to specify at least one measure in which the evaluation condition for evaluating the display state of the article including the display index is defined. It is set as the structure which displays the screen which shows the information regarding a user to a user.

  According to this, as in the first aspect of the invention, it is possible to present to the user information that can immediately grasp the work necessary for improving the store operation, and rationalize the operation for improving the store operation. It becomes possible to do.

  An eleventh aspect of the invention is a facility management support method for supporting a business of a user who operates a facility that provides an article to a user by an information processing apparatus, the article including an attention area and a display index in the facility. Setting at least one measure in which an evaluation condition for evaluating the display state is defined, acquiring a captured image in which the attention area is captured, and detecting an article indicating the position of the article in the attention area based on the captured image Obtain information, calculate an evaluation index for the display index based on the article detection information, evaluate the achievement status of the measure based on the evaluation index, and relate to the evaluation result for each measure acquired here The information is presented to the user.

  According to this, as in the first aspect of the invention, it is possible to present to the user information that can immediately grasp the work necessary for improving the store operation, and rationalize the operation for improving the store operation. It becomes possible to do.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram of a facility management support system according to the present embodiment.

  This facility management support system is constructed for retail chain stores such as convenience stores, and includes a camera (facility imaging device) 1 provided for each of a plurality of stores (facility) and a cloud computer system 2. Recording server (image storage unit, information processing device) 3, management server (management unit, information processing device) 4, distribution server (distribution unit, information processing device) 5, and user terminal 6 are provided. Yes.

  The camera 1 is installed at an appropriate place in the store and images the store. The camera 1 is connected to a closed network such as a VLAN (Virtual Local Area Network) via an in-store network and a router 7.

  The recording server 3, the management server 4, and the distribution server 5 are connected to each other via a cloud LAN. The cloud LAN is connected to the closed network via the router 8. The distribution server 5 is connected to the Internet via a firewall 9.

  The recording server 3 collects and accumulates camera images taken from the stores from the cameras 1 of the stores. The management server 4 manages camera images, information about users and stores, information input by users, and the like using a database. The distribution server (Web server) 23 generates and distributes a screen viewed by the user on the user terminal 6 and acquires information input by the user on the screen.

  The user terminal 6 is a PC, a smartphone, a tablet terminal, or the like, and is distributed from the distribution server 5 by a user such as an administrator (store owner or supervisor) who manages a plurality of stores or a store manager who manages each store. Can be viewed with a Web browser or a dedicated application.

  In such a facility management support system, since the camera 1 and the recording server 3 are connected via a closed network, safety of communication can be ensured. Further, since the distribution server 5 and the user terminal 6 are connected via the Internet, the user terminal 6 can access the distribution server 5 at an arbitrary place.

  Next, the store layout and the installation status of the camera 1 will be described. FIG. 2 is a plan view of the store explaining the store layout and the installation status of the camera 1.

  Stores are provided with doorways, display shelves, cashier counters, cooking utensils, and the like. Display shelves are divided into product categories such as fast food (FF), cooked rice (products such as rice balls, bento boxes and sushi), bakery, desserts, drinks, processed foods, prepared dishes, frozen foods and miscellaneous goods. The cooking utensils cook fast food such as Karaage in the store, and a fast food display shelf (FF case) is installed next to the cashier counter. The customer enters the store from the entrance, moves through the passage between the display shelves, finds the desired product, and goes to the checkout counter with the product and pays at the checkout counter (payment). After exiting, exit from the entrance.

  In the store, a plurality of cameras 1 for photographing the inside of the store are installed. The camera 1 is installed at an appropriate position on the ceiling in the store. In particular, in the example shown in FIG. 2, an omnidirectional camera having a 360-degree shooting range using a fisheye lens is adopted as the camera 1, and a product displayed on a display shelf or the like can be shot by the camera 1. it can.

  Next, schematic configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6 will be described. FIG. 3 is a block diagram illustrating hardware configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6.

  The camera 1 includes an imaging unit 11, a control unit 12, an information storage unit 13, and a communication unit 14.

  The imaging unit 11 includes an image sensor, and sequentially outputs captured images (frames) that are temporally continuous, so-called moving images. The control unit 12 is configured by a processor, performs image processing on the captured image, and generates a processed image (here, a moving object removal image from which a customer or the like suitable for monitoring the displayed product in the store is deleted). Output. The information storage unit 13 stores a program executed by the control unit 12 and a captured image output from the imaging unit 11. The communication unit 14 transmits the processed image output from the control unit 12 to the recording server 3 via the network.

  The recording server 3 includes a control unit 31, an information storage unit 32, and a communication unit 33.

  The communication unit 33 transmits / receives necessary information to / from the camera 1. In particular, a camera image periodically transmitted from the camera 1 is received. For example, an image transmission request is periodically transmitted to each camera 1 at a predetermined timing (for example, every 15 minutes), and a camera image transmitted from each camera 1 is received in response to the image transmission request. The communication unit 33 transmits / receives necessary information to / from the management server 4 and the distribution server 5. The information storage unit 32 stores a camera image for each camera 1 received by the communication unit 33 and a program executed by the control unit 31. The control unit 31 includes a processor and performs image processing on the camera image acquired from the camera 1. In this image processing, distortion correction of a camera image, which is a fisheye image, and processing for extracting an area image in which a predetermined target area (such as a display shelf for each product type) is extracted are performed.

  The management server 4 includes a control unit 41, an information storage unit 42, and a communication unit 43.

  The control unit 41 is configured by a processor, and executes processing for managing information related to area images (such as file names and storage paths), information related to users and stores, information input by the user, and the like using a database. The information storage unit 42 stores information related to the database and programs executed by the control unit 41. The communication unit 43 transmits / receives necessary information to / from the recording server 3 and the distribution server 5. For example, information related to the area image stored in the recording server 3 is received from the recording server 3, and information input by the user is received from the distribution server 5.

  In particular, in the present embodiment, the control unit 41 performs a process of evaluating the display state of products in a display area (display shelf, etc.) in the store based on the area image.

  The distribution server 5 includes a control unit 51, an information storage unit 52, and a communication unit 53.

  The control unit 51 includes a processor, and executes processing for generating a screen that the user browses on the user terminal 6. The information storage unit 52 stores a program executed by the control unit 51. The communication unit 53 transmits / receives necessary information to / from the recording server 3 and the management server 4. The communication unit 53 transmits / receives necessary information to / from the user terminal 6. For example, the screen information generated by the control unit 51 is distributed to the user terminal 6, and information input by the user at the user terminal 6 is received.

  The user terminal 6 includes a control unit 61, an information storage unit 62, a communication unit 63, an input unit 64, and a display unit 65.

  The input unit 64 is used by the user to input various setting information. The display unit 65 displays a screen based on the screen information transmitted from the distribution server 5. The input unit 64 and the display unit 65 can be configured by a touch panel display. The communication unit 63 communicates with the distribution server 5, transmits user setting information input by the input unit 64 to the distribution server 5, and receives screen information transmitted from the distribution server 5. To do. The control unit 61 includes a processor and controls each unit of the user terminal 6. The information storage unit 62 stores a program executed by the control unit 61 and the like.

  Next, a functional configuration of the management server 4 will be described. FIG. 4 is a functional block diagram of the management server 4.

  The control unit 41 of the management server 4 includes a measure setting unit 71, an image acquisition unit 72, a product detection unit 73 (article detection unit), a measure evaluation unit 74, and an evaluation result aggregation unit 75. Each part of this control part 41 is implement | achieved by making the processor which comprises the control part 41 execute the program (instruction) for monitoring memorize | stored in the information storage part 42. FIG.

  The measure setting unit 71 sets a plurality of measures in which the evaluation conditions for evaluating the display state of the product are separately defined according to the user's operation input. In the present embodiment, as an evaluation condition, an attention area that is an evaluation target of the display state of the product, a display index (evaluation item) that serves as an index when evaluating the display state of the product, and an evaluation time ( Evaluation timing) and an evaluation standard (threshold value) which is a standard for evaluating the display state of the product is defined for each measure.

  The image acquisition unit 72 acquires an area image (a captured image of the target area) transmitted from the recording server 3 and received by the communication unit 33. In the present embodiment, an area image in which the attention area set by the measure setting unit 71 is captured is acquired.

  The product detection unit 73 acquires product detection information representing the position of the product in the attention area based on the area image in which the attention area is acquired by the image acquisition unit 72. In the present embodiment, as the product detection information, a product detection image in which a product region and other regions are represented by a binary image is generated. Here, if the product existing in the attention area is identified by using the object recognition technique by machine learning, the product detection information color-coded for each category such as the product type can be acquired. Specifically, each candidate learned by pre-learned and display trays on which those items are displayed are candidates, and each classifier voted for which candidate the identification target corresponds to. The number of votes for each candidate is obtained, and the product detection information may be generated with the candidate having the largest number of votes as the final identification result.

  The measure evaluation unit 74 evaluates the achievement status of the measure based on the display index for each measure set by the measure setting unit 71. In the present embodiment, an evaluation index (evaluation value) related to the display index is calculated based on the product detection information (product detection image) acquired by the product detection unit 73, and the achievement status of the measure is determined based on the evaluation index. evaluate.

  In the present embodiment, the display amount, the face-up level, the alignment level, the volume level, and the shortage continuity level can be defined for each measure as the display index. Further, one display index can be defined for one measure.

  The display amount and the shortage of missing items are display indexes relating to insufficient display of products, and the face-up level, the alignment level, and the volume level are indexes related to product display disorder. Specifically, the display amount is an occupancy (occupancy rate) that represents the degree (ratio) of the product in the area where the product is displayed. The face-up degree represents the degree to which products are displayed side by side at the forefront position. The degree of alignment represents the degree to which products are displayed in the left-right direction. The volume level represents the degree to which a large number of products are displayed together. The missing item continuation degree represents the degree of the duration of the missing item state in which the product is insufficient.

  In addition, the measure evaluation unit 74 evaluates the achievement status of the measure based on the evaluation standard defined for each measure. In this embodiment, the evaluation index calculated based on the product detection information is compared with a predetermined threshold value (evaluation standard), and the achievement status of the measure is evaluated in two stages, good and bad.

  In addition, the measure evaluation unit 74 evaluates the achievement status of the measure at an evaluation time defined for each measure. In particular, the amount of display is determined to some extent during important time periods (before peak, before delivery, etc.), and the product may not be replenished due to inventory reasons. For this reason, in the evaluation using the display amount as the display index, an evaluation time is set and the evaluation is performed at the evaluation time. On the other hand, since the work for improving the volume degree, the alignment degree, and the face-up degree can be performed at any time, the evaluation using the volume degree, the alignment degree, and the face-up degree as a display index may be performed periodically.

  In addition, the measure evaluation unit 74 evaluates the achievement status of the measure for each predetermined unit period. In this embodiment, the unit period is one day, and the evaluation result in units of one day is acquired for each measure. Here, when evaluating at the evaluation time specified for each measure, if multiple evaluation times are specified during the day, multiple evaluation results for each evaluation time are obtained. The evaluation results are aggregated (statistical processing) to obtain evaluation results in units of one day. Moreover, also when evaluating regularly, the evaluation result of each time is totaled and the evaluation result per day is acquired.

  The evaluation results may be totaled by, for example, majority vote. That is, if the number of times that the evaluation result is good is greater than the number of times that the evaluation result is good among the evaluation results at each time in a day, the evaluation result for each day is determined to be good, and the evaluation result is bad. If the number of times is greater than the number of times that are good, the evaluation result in units of one day is determined to be defective. Also, the ratio of the number of evaluation results that are good (bad) to the number of evaluations per day is calculated, and this ratio is compared with a predetermined threshold value (judgment criterion) to obtain a daily evaluation result. Also good. In this case, the threshold value may be set in advance, but the user may specify the threshold value.

  The evaluation result aggregating unit 75 aggregates the evaluation results for each measure by the measure evaluating unit 74 for each store, and acquires the evaluation result for each store. In this embodiment, an evaluation score is acquired as an evaluation result for each store.

  In this way, when the management server apparatus acquires the evaluation result for each measure and the evaluation result for each store, information related to the evaluation result is transmitted to the distribution server 5 (evaluation information presenting unit). Based on the information about the evaluation result acquired from 4, display information about the display report screen (see FIG. 6) is generated, and the display information is distributed to the user terminal 6. Thereby, the display report screen is displayed on the user terminal 6.

  Moreover, in this embodiment, in the distribution server 5, based on the information acquired from the management server 4, a monitoring screen, that is, a store comparison screen (see FIG. 10), a sales floor list screen (see FIG. 11), a specified time screen ( 12), display information related to the all-day confirmation screen (see FIG. 13) is generated, and the display information is distributed to the user terminal 6. Thereby, the monitoring screen is displayed on the user terminal 6.

  Next, a login screen displayed on the user terminal 6 will be described. FIG. 5 is an explanatory diagram showing a login screen displayed on the user terminal 6.

  When the user terminal 6 starts up a Web browser and accesses the distribution server 5, first, a login screen shown in FIG. 5 is displayed. In the present embodiment, user authentication is performed using a user name and a password, and user name and password input units 91 and 92 are provided on the login screen.

  In this embodiment, the authority to use the monitoring function and the authority to use the verification function are separately given to the user. When using the monitoring function, the “monitoring” button 93 is operated. When logging in and using the verification function, the user logs in by operating the “Verify” button 94.

  Here, when a user who is authorized to use the monitoring function operates the monitoring button 93 and succeeds in user authentication, the screen shifts to a store comparison screen (see FIG. 10) which is the top screen of the monitoring function. On the other hand, when a user who is authorized to use the verification function operates the verification button 94 and succeeds in user authentication, a transition is made to a graph analysis screen (not shown) which is the top screen of the verification function.

  Next, the display report screen displayed on the user terminal 6 will be described. FIG. 6 is an explanatory diagram showing a display report screen displayed on the user terminal 6.

  The display report screen shown in FIG. 6 presents evaluation results for each of a plurality of measures to the user. The display report screen includes a main menu 101, a target period designation unit 102, a selection menu display unit 103, a store display unit 104, an evaluation score display unit 105, an evaluation digest display unit 106, and a selection date display unit. 107 and an image list display unit 108 are provided.

  In the main menu 101, any of top, graph analysis, display report, display report setting, POS import, and logout can be selected by a selection operation (click or tap).

  When the top is selected on the main menu 101, a transition is made to a monthly graph analysis screen (not shown) which is the top screen of the verification function. When graph analysis is selected from the main menu 101, a transition is made to a monthly graph analysis screen (not shown). When a display report is selected from the main menu 101, the display changes to a display report screen (see FIG. 6). Further, when display report setting is selected in the main menu 101, a transition is made to a display report setting screen (see FIG. 8). Further, when POS import is selected from the main menu 101, a transition is made to a POS import screen (not shown). When logout is selected in the main menu 101, the displayed screen is closed and the login screen (see FIG. 5) is restored.

  Note that the monthly graph analysis screen displays a calendar showing a date as a target point of the target month and a graph showing a transition state of statistical values in the target month. The POS capture screen is for designating POS information that is the basis of evaluation when acquiring a point of interest.

  The target period specifying unit 102 is used by the user to specify the evaluation target period, and the evaluation result of each day of the target period specified here is displayed on the evaluation digest display unit 106. In the present embodiment, the target period is set to one week from the reference day of the week, and the evaluation result for one week is displayed on the evaluation digest display unit 106.

  The target period specifying unit 102 is provided with a NOW button 111 and a target period changing unit 112. When the NOW button 111 is operated, the evaluation result of each day of this week is displayed on the evaluation digest display unit 106. Thus, when the past evaluation results are confirmed, when it is desired to confirm the evaluation results for this week, the evaluation results for this week can be quickly displayed.

  The target period changing section 112 is provided with a period display section 112a and left and right arrow buttons 112b and 112c. When the period display unit 112a is operated, a calendar screen (not shown) is displayed, and a week can be selected on the calendar screen. The arrow buttons 112b and 112c are for weekly feeding. When the left arrow button 112b is operated, the target period is changed one week ago, and when the right arrow button 112c is operated, the target period is changed one week later. Is done.

  The selection menu display unit 103 displays a store selection menu 113. When a store is selected from the store selection menu 113, the evaluation digest display unit 106 is switched to that of the selected store.

  The store display unit 104 displays the name of the store being displayed.

  The evaluation score display unit 105 presents the user with an evaluation score (total score) related to the store of interest. This evaluation score is calculated based on the evaluation result (○ or ×) for each measure for each day in the target period of one week. Specifically, the number of evaluation results is good (○), The ratio of the number of times the evaluation result is good with respect to the total number of evaluation results is calculated as the evaluation score.

  The evaluation digest display unit 106 presents the user with digest information that displays a list of evaluation results of each measure for each day (unit period). In the present embodiment, the evaluation digest display unit 106 displays, as digest information, evaluation results (◯ or ×) for each measure for each specified week (target period) in a list form. In this list, each day of the week is displayed in order from the standard day of the week (for example, Tuesday). In addition, a good evaluation result is indicated by “◯”, and a bad evaluation result is indicated by “x”.

  In this embodiment, the unit period is set to one day. However, for example, the unit period may be set to one week, and the evaluation results of measures for each week in one month may be displayed as a list.

  By selecting and operating the day-by-day display field of the evaluation digest display unit 106, that is, the cell in which the day of the week is displayed and the cell in which the evaluation result (○ or ×) of each measure for that day is displayed, The selected date display unit 107 displays the area image of each measure for the day of the week on the area image display unit 116.

  The selected date display unit 107 displays the date of the day of the week selected by the user in the evaluation digest display unit 106.

  The image list display unit 108 is provided with an area image display unit 116 and a time display unit 117 for each measure. The area image display unit 116 presents an attention area for each measure corresponding to the evaluation result for each measure, that is, an area image (captured image) showing an area that is the target of each measure, and displays an evaluation digest display. The area image of each measure for the day of the week selected by the user in the unit 106 is displayed on the area image display unit 116.

  The time display unit 117 displays the imaging time of the area image displayed on the area image display unit 116. If this time display part 117 is operated, it will change to a store comparison screen (refer to Drawing 10). At this time, the area image of each store at the time of the operated time display unit 117 is displayed on the store comparison screen. In addition, the store comparison screen displays an area image of an area (a sales floor for each product type) that is a target of the measure corresponding to the operated time display unit 117.

  Next, the area image displayed on the area image display unit 116 of the display report screen will be described. FIG. 7 is an explanatory diagram showing in detail the area image displayed on the area image display unit 116 of the display report screen.

  In the area image display unit 116, a frame image 121 representing the range of the attention area is superimposed and displayed on the area image in which the attention area that is the target of the measure is shown. In the area image display unit 116, the frame image 122 is also displayed in a target area (state monitoring area) other than the attention area. By changing the display form of the frame images 121 and 122, the attention area and other areas are displayed. The target area can be identified. Specifically, the frame image 121 displayed in the attention area is drawn with a solid line, and the frame image 122 displayed in the target area other than the attention area is drawn with a dotted line.

  Of the target area (status monitoring area), the user designates the attention area that is the target of the measure on the display report setting screen (see FIG. 8). In the example shown in FIG. 7, three target areas are set for each shelf board of the display shelf of the fast food, and the user can designate any one as the attention area. Further, since one attention area is set for each measure, only one frame image 121 drawn with a solid line is displayed.

  Next, the display report setting screen displayed on the user terminal 6 will be described. FIG. 8 is an explanatory diagram showing a display report setting screen displayed on the user terminal 6. FIG. 9 is an explanatory diagram showing a selection menu displayed on the display report setting screen.

  When the display report setting is selected from the main menu 101 on the display report screen (see FIG. 6) or the graph analysis screen (not shown) that is initially displayed at the time of login, the display changes to the display report setting screen shown in FIG.

  In this display report setting screen, the user inputs measures in which the evaluation conditions are variously changed. In the present embodiment, a plurality of measures in which the target area, the evaluation item, and the evaluation criterion are separately defined can be set as the evaluation conditions. Evaluation is performed based on the evaluation conditions set on the display report setting screen, and the evaluation results for each of the plurality of measures are displayed on the display report screen (see FIG. 6).

  The display report setting screen includes a measure specification unit 131, display condition, face-up level, alignment level, volume level, and shortage continuity determination condition specification units 132 to 136, and a frame line display specification unit 137. , A setting button 138 and a cancel button 139 are provided.

  In the measure designating unit 131, the user designates the target area and the evaluation item among the evaluation conditions for each measure. The target area is designated by the shelf (display shelf for each product type) and the number of stages (the position of the shelf of the display shelf). The measure designation unit 131 includes a shelf selection unit 141, a stage number selection unit 142, and an evaluation item selection. Part 143.

  When the shelf selection unit 141 is operated, a shelf selection menu (list box) is displayed as shown in FIG. In this shelf selection menu, the user can select a display shelf for each product type such as fast food (FF), cooked rice, and bakery. When the stage number selection unit 142 is operated, a stage number selection menu (list box) is displayed. In this step number selection menu, the user can select the number of shelf plates (1, 2,...) Of the display shelf. When the evaluation item selection unit 143 is operated, an evaluation item selection menu (list box) is displayed. In this evaluation item selection menu, as shown in FIG. 9B, the evaluation item selection menu allows the user to select a display amount, a face-up degree, an alignment degree, a volume degree, and a shortage of missing items.

  The measure designating unit 131 is provided with fields for this week and next week. The evaluation conditions for this week are displayed in the field for this week. The evaluation conditions for this week are displayed for reference when inputting the evaluation conditions for the next week, and are displayed in gray-out so as not to be changed during the week. In the field for next week, the same evaluation condition as that for this week is input in advance in the initial state.

  In each of the display condition, the degree of face-up, the degree of alignment, the degree of volume, and the continuity of missing items, the user designates an evaluation criterion among the evaluation conditions for each measure. Based on the evaluation criteria designated by the determination condition designating units 132 to 136, the evaluation items (display amount, face-up degree, alignment degree, volume degree, and missing item continuation degree) selected by the measure designation unit 131 are evaluated. Done.

  In particular, the display amount determination condition specifying unit 132 can specify a plurality of evaluation times, and the user can specify a threshold value as a determination criterion for each evaluation time. In 132, an hour selection unit 145, a minute selection unit 146, and a threshold selection unit 147 are provided.

  In the hour selection unit 145 and the minute selection unit 146, the user selects a time zone in which the display amount is important, for example, a time such as before peak, after peak, or discard. In addition, since the time zone in which the display amount is important is self-evident, it may be displayed in a state preliminarily input as an initial value. Further, the threshold value relates to% of the display amount (product occupancy rate), and a range from 0 to 100 can be selected in increments of 10 as shown in FIG. 9C.

  In each of the determination condition designating units 133 to 136 for the face-up degree, the alignment degree, the volume degree, and the missing part continuation degree, the user designates evaluation criteria for the face-up degree, the alignment degree, the volume degree, and the missing part continuity degree. .

  Here, the display amount may not be able to start work to eliminate deficiencies depending on whether there is inventory, but the determination items for face-up degree, alignment degree, and volume degree are work to eliminate deficiencies at any time Therefore, it is required to maintain a state without any defects. Therefore, as an evaluation criterion for these determination items, for example, a threshold value related to the deficient state duration may be designated.

  In the frame line display designation unit 137, the user selects whether or not to display the frame images 121 and 122 (see FIG. 7) displayed on the area image display unit 116 on the display report screen (see FIG. 6).

  When the setting button 138 is operated, processing for reflecting the setting contents input on the display report setting screen to the setting information related to the display report managed by the management server 4 is performed, and the display report setting screen is closed. When the cancel button 139 is operated, the display report setting screen is closed without reflecting the input content.

  By the way, in the present embodiment, the evaluation result (◯ or ×) for each measure is displayed on the evaluation digest display unit 106 of the display report screen (see FIG. 6) for each measure. For this reason, when a plurality of evaluation times are specified by the display amount determination condition specifying unit 132, the evaluation results for each of the specified evaluation times are aggregated in units of one day, and the evaluation results in units of one day are acquired. Then, the evaluation result for each day is displayed on the evaluation digest display unit 106.

  At this time, the display amount at the evaluation time is compared with a threshold value at each evaluation time, and an evaluation result (◯ or ×) at each evaluation time is acquired. If the ratio of the number of evaluations per day, that is, the number of times the evaluation result with respect to the total number of designated evaluation times is good (◯), is equal to or higher than a predetermined reference value, the evaluation result of the daily unit is good (○ )And it is sufficient. Here, the reference value may be designated by the user or may be set in advance. For example, if the reference value is 50%, the evaluation result for each day is determined by majority vote.

  Moreover, if the evaluation result which becomes a defect (x) among the evaluation results for every evaluation time in one day is even once, the evaluation result for one day may be determined as defective (x). Moreover, if all the evaluation results for each evaluation time in the day are good (◯), the evaluation result for the day is good (○), and all the evaluation results for each evaluation time in the day are bad (×). If so, the daily evaluation result may be determined as bad (x), and in other cases, the daily evaluation result may be determined as normal (Δ).

  In addition, you may make it set the threshold value regarding evaluation of a day unit separately from the threshold value for every evaluation time. In this case, the ratio of the number of evaluation results with respect to the number of evaluations per day is good (◯) is set as an evaluation index (evaluation value), and this evaluation index is compared with a threshold for evaluation in units of one day. The evaluation result (○ or ×) may be acquired. For example, when four evaluation times are designated, if the evaluation result is good (◯) at three evaluation times, the evaluation index is 75, and if the threshold is 50, the evaluation result for one day is good (○ )

  In this embodiment, one threshold value is set for each evaluation time, and two-level evaluation of good (◯) and bad (×) is performed. However, a plurality of threshold values are set, for example, three-level evaluation May be performed.

  In the present embodiment, only one area image is displayed for each measure on the area image display unit 116 of the display report screen (see FIG. 6). Therefore, when a plurality of evaluation times are designated by the display amount determination condition designation unit 132, an area image at any one of the plurality of evaluation times is displayed. At this time, if the evaluation result of the day is good (◯), the area image having the highest evaluation time among the evaluation times in the day is displayed on the area image display unit 116 as a representative image. When the evaluation result of the day is bad (×), it is preferable to display the area image at the evaluation time with the lowest evaluation among the evaluation times in one day on the area image display unit 116 as a representative image.

  In addition, you may make it display the several area image for every evaluation time on the area image display part 116 of a display report screen (refer FIG. 6). In this case, for example, a plurality of area images may be displayed by scrolling or switching operations. Thereby, even if the evaluation result is good on a daily basis, the actual situation at that time can be confirmed in detail with the area image at the evaluation time when the evaluation result is bad.

  Next, the monitoring screen (store comparison screen, sales floor list screen, designated time screen, all-day confirmation screen) displayed on the user terminal 6 will be described. FIG. 10 is an explanatory diagram showing a store comparison screen displayed on the user terminal 6. FIG. 11 is an explanatory diagram showing a sales floor list screen displayed on the user terminal 6. FIG. 12 is an explanatory diagram showing a designated time screen displayed on the user terminal 6. FIG. 13 is an explanatory diagram showing an all-day confirmation screen displayed on the user terminal 6.

  When the monitoring button 93 is operated on the login screen (see FIG. 5), the screen changes to the store comparison screen shown in FIG. Moreover, if the time display part 117 is operated on a display report screen (refer FIG. 6), it will change to this shop comparison screen. At this time, the store comparison screen is displayed with the time of the time display unit 117 operated on the display report screen as the display time.

  The store comparison screen shown in FIG. 10 compares the sales floor status between stores for a common sales floor. The store comparison screen includes a main menu 201, a date / time designation unit 202, a site map display unit 203, a selection menu display unit 204, and an image list display unit 205.

  In the main menu 201, any of top, monitoring, weekly report, comment, setting, and logout can be selected by a selection operation (click or tap).

  When the top is selected in the main menu 201, the screen changes to a store comparison screen (see FIG. 10) which is the top screen of the monitoring function. Further, when monitoring is selected from the main menu 201, a transition is made to the store comparison screen which is the top screen of the monitoring screen.

  In addition, when a weekly report is selected in the main menu 201, a submenu is displayed, and an administrator or a store manager confirms the status of weekly reports (reports for weekly instructions) at each store by selecting the submenu. A transition is made to a weekly report list screen (not shown) or a weekly report details screen (not shown) in which the manager performs weekly reports and the manager confirms the weekly reports input by the store manager.

  Further, when a comment is selected in the main menu 201, a sub menu is displayed. By selecting this sub menu, a list of comments notified from a manager to a specified person such as a store manager at an appropriate timing is displayed. A transition is made to a comment list screen (not shown) or a comment setting screen (not shown) for inputting a new comment.

  In addition, when a setting is selected in the main menu 201, a submenu is displayed. By selecting this submenu, a user setting screen (not shown) for specifying various user setting items or an administrator can select all stores. A transition is made to a topic setting screen (not shown) for inputting topics to be notified all at once to a store manager or a password change screen (not shown).

  When logout is selected in the main menu 201, the screen related to the monitoring function being displayed is closed and the screen returns to the login screen (see FIG. 5).

  The date / time designation unit 202 designates the display date / time of the area image of the image list display unit 205, and the area image of the designated date / time is displayed on the image list display unit 205. The date designation unit 202 is provided with a NOW button 211, a date change unit 212, and a time change unit 213.

  When the NOW button 211 is operated, an area image at the current time (latest image acquisition time) is displayed on the image list display unit 205.

  The date change unit 212 is provided with a date display unit 212a and left and right arrow buttons 212b and 212c. When the date display unit 212a is operated, a calendar screen (not shown) is displayed, and a date can be selected on this calendar screen. The arrow buttons 212b and 212c perform date advancement. When the left arrow button 212b is operated, the display date is changed one day ago, and when the right arrow button 212c is operated, the display date is changed one day later. The

  The time change unit 213 includes a time display unit 213a, left and right arrow buttons 213b and 213c, and a time bar 213d. The arrow buttons 213b and 213c perform time advance corresponding to the image acquisition timing (for example, every 15 minutes). When the left arrow button 213b is operated, the display time is the time of the previous timing (for example, 15). When the right arrow button 213c is operated, the display time is changed to the time of the next timing (for example, 15 minutes later).

  The time bar 213d selects a time zone within business hours. By selecting a point representing each time zone, the time bar 213d is changed to the time of that point.

  The site map display unit 203 displays a screen transition state. The site map display unit 203 displays buttons of “All stores”, “Store names”, “Sales floor names”, and “Details” in accordance with the monitoring screen (see FIGS. 10 to 13). When each button is operated, the corresponding monitoring screen is displayed.

  The image list display unit 205 is provided with a plurality of area image display units 221 arranged in the vertical and horizontal directions, and an explanation display unit 222 arranged below the area image display unit 221. In particular, on this store comparison screen, the image list display unit 205 displays a store-specific image list 223 in which area images for each store related to a common sales floor are arranged together with store names. The area image display unit 221 displays the area image of each store, and the explanation display unit 222 displays the store name.

  The selection menu display unit 204 displays a selection menu corresponding to the monitoring screen. In the store comparison screen, a sales floor selection menu 224 is displayed on the selection menu display unit 204. When a sales floor is selected from the sales floor selection menu 224, the area image of the store-specific image list 223 is switched to that of the selected sales floor.

  When an arbitrary store is selected on the store comparison screen, specifically, when a store name of the store-specific image list 223 displayed on the image list display unit 205 is selected, the screen changes to a sales floor list confirmation screen (see FIG. 11). To do.

  The sales floor list confirmation screen shown in FIG. 11 is used to confirm the status of each sales floor in the selected store. In this sales floor list confirmation screen, the image list display section 205 displays a sales floor image list 225 in which area images of all sales floors in the store selected on the store comparison screen (see FIG. 10) are arranged together with the sales floor names. The area image display unit 221 displays the area image of each sales floor, and the explanation display section 222 displays the sales floor name.

  In addition, on this sales floor list confirmation screen, a store selection menu 226 is displayed on the selection menu display unit 204. In this store selection menu 226, all stores related to the group to which the user belongs are displayed. When a store is selected from the store selection menu 226, the area image of the sales floor image list 225 is switched to that of the selected store.

  When a sales floor is selected on this sales floor list confirmation screen, specifically, when a sales floor name is selected on the sales floor image list 225 displayed on the image list display unit 205, the screen transits to a specified time confirmation screen (see FIG. 12). .

  The designated time confirmation screen shown in FIG. 12 compares the sales floor status between different days for the selected sales floor. In this designated time confirmation screen, the image list display unit 205 displays a daily image list 227 in which area images for each day within a predetermined period related to the sales floor selected on the sales floor list confirmation screen (see FIG. 11) are arranged. . The area image display unit 221 displays an area image of each sales floor, and the explanation display unit 222 displays a store. Further, the date is displayed on the date display section 229 provided at the top.

  In this daily image list 227, area images of a predetermined display time on a specified date and a predetermined number of days at predetermined intervals from that date are displayed. In the example shown in FIG. 12, area images for four days including the designated date are displayed. In addition, area images of the same display time on each day are displayed side by side.

  In addition, in this designated time confirmation screen, a display interval selection unit 206 for selecting an interval of dates displayed in the daily image list 227 is provided.

  In addition, on this designated time confirmation screen, the sales floor selection menu 224 is displayed on the selection menu display unit 204 as in the store comparison screen (see FIG. 10). When a sales floor is selected from the sales floor selection menu 224, the area image of the daily image list 227 is switched to that of the selected sales floor.

  When a date is selected on this designated time confirmation screen, specifically, when a date is selected on the daily image list 227 displayed on the image list display unit 205, the screen transits to the all-day confirmation screen (see FIG. 13).

  This all-day confirmation screen confirms the state of the sales floor at each time of the entire day on the selected date. In this all-day confirmation screen, the image list display unit 205 displays a time-based image list 228 in which the area images of each time of the entire day on the date selected on the designated time confirmation screen (see FIG. 12) are arranged in time series. . The area image display unit 221 displays the area image of each sales floor, and the explanation display unit 222 displays the time.

  The all-day confirmation screen is provided with a display interval selection unit 207 for selecting an interval of time displayed in the image list 228 by time.

  In addition, on this all-day confirmation screen, a sales floor selection menu 224 is displayed on the selection menu display unit 204 in the same manner as the store comparison screen (see FIG. 10). When a sales floor is selected from the sales floor selection menu 224, the area image of the time-based image list 228 is switched to that of the selected sales floor.

  As described above, the embodiments have been described as examples of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to this, and can be applied to embodiments in which changes, replacements, additions, omissions, and the like have been performed. Moreover, it is also possible to combine each component demonstrated by said embodiment into a new embodiment.

  For example, in the above-described embodiment, an example of a retail store such as a convenience store has been described. However, the present invention is widely applied to various facilities that provide users with goods and services such as financial institutions such as banks and accommodation facilities such as hotels. can do.

  In the above-described embodiment, the cloud computer system 2 is configured by the three information processing apparatuses, the recording server 3, the management server 4, and the distribution server 5, independently. You may make it implement | achieve with a processing apparatus. Of these three servers, any two servers may be configured by one information processing apparatus.

  In the above embodiment, as shown in FIG. 2, the camera 1 is an omnidirectional camera having a 360-degree shooting range using a fisheye lens. However, a camera having a predetermined angle of view, a so-called box camera, may be used. Is possible.

  In the above embodiment, the cloud computer system 2 (the recording server 3, the management server 4, and the distribution server 5) performs various processes related to facility operation support. However, all or part of these processes are performed. It may be performed by a PC installed in the store.

  The facility operation support device, the user terminal device, and the facility operation support method according to the present invention provide information that can immediately grasp the work necessary for store operation improvement based on an image taken inside the store. Facility operation support that can be presented to the user and has the effect of making it possible to rationalize operations for improving store operations, and supports the operations of users who operate facilities that provide goods to users. It is useful as a device, a user terminal device, and a facility operation support method.

1 Camera (facility imaging device)
2 Cloud computer system (facility management support device)
3 Recording server (image storage unit, information processing device)
4 management server (information processing device)
5 Distribution server (evaluation information presentation unit, information processing device)
6 User terminal (user terminal device)
71 Policy setting unit 72 Image acquisition unit 73 Product detection unit (article detection unit)
74 Policy Evaluation Department 75 Evaluation Results Aggregation Department

The present invention, facilities management support apparatus for supporting a user's work to operate the facility to provide an article to the user, and to a facility operation support method.

Therefore, the present invention can present the user with information that can immediately grasp the work necessary for improving the store operation based on the image taken inside the store, business facilities management support device it is possible to perform a reasonably, and the main object of the invention is to provide a facility management support method.

The facility management support device of the present invention is a facility management support device that supports the work of a user who operates a plurality of facilities that provide articles to users, from the facility imaging device provided in each facility to the inside of the facility For each facility, a still image for viewing from which a moving object is removed from an image obtained by capturing images is periodically acquired at a predetermined timing, and an area image of each area of the facility is generated from the still image for viewing. An image storage unit that stores the area image, a management unit that manages the area image, and a distribution unit that distributes a browsing screen including the area image to a user terminal device, wherein the management unit includes the facility A policy setting unit for setting at least one policy in which an evaluation condition for evaluating the display state of the article including the attention area, the display index, and the evaluation time is defined, and a photograph showing the attention area An image acquisition unit that acquires an image, an article detection unit that acquires article detection information that represents the position of an article in the area of interest based on the captured image, and an evaluation index that is applied to the display index based on the article detection information And a measure evaluation unit that evaluates the achievement status of the measure based on the evaluation index, and the distribution unit provides information on the evaluation result for each measure acquired from the measure evaluation unit. It is set as the structure which can be switched per facility and is shown to a user .

The facility operation support method according to the present invention is a facility operation support method for supporting a user's work for operating a plurality of facilities for providing an article to a user by using a plurality of information processing devices. However, a still image for browsing obtained by removing a moving object from an image obtained by imaging the inside of the facility from a facility imaging device provided in each facility is periodically acquired at a predetermined timing, and each of the facilities from the still image for browsing is acquired. The image processing for generating the area image of the area is performed, the area image for each facility is accumulated, and the second information processing apparatus displays the article including the attention area, the display index, and the evaluation time in the facility And setting at least one measure in which an evaluation condition is evaluated, acquiring a captured image in which the attention area is captured, and determining the position of the article in the attention area based on the captured image. Product detection information, calculating an evaluation index for the display index based on the article detection information, evaluating the achievement status of the measure based on the evaluation index, and a third information processing apparatus, The information related to the evaluation result for each measure acquired from the second information processing device is configured to be switchable for each facility and presented to the user .

According to the present invention , the attention area, the display index, and the evaluation time are defined based on the still image for browsing obtained by removing the moving object from the image obtained by imaging the inside of the store periodically acquired from a plurality of stores at a predetermined timing. Since the evaluation results regarding the achievement status of each measure are presented to the user so that they can be switched on a store-by-store basis, the achievement status of the measure can be evaluated at a time that is important for facility operation, and each store operation is improved. It is possible to immediately grasp the work necessary for the operation and rationally carry out operations for improving the store operation.

A first invention made to solve the above-described problems is a facility operation support apparatus that supports the operations of users who operate a plurality of facilities that provide articles to users, and the facility imaging provided in each facility Image processing for periodically acquiring still images for browsing obtained by removing moving objects from an image of the inside of the facility from an apparatus at a predetermined timing, and generating area images of each area of the facility from the still images for browsing An image storage unit that stores the area image for each facility, a management unit that manages the area image, and a distribution unit that distributes a browsing screen including the area image to a user terminal device, The management unit is a measure setting unit that sets at least one measure in which an evaluation condition for evaluating a display state of an article including an attention area, a display index, and an evaluation time in the facility is defined; An image acquisition unit that acquires a captured image in which an eye area is reflected; an article detection unit that acquires article detection information indicating the position of an article in the area of interest based on the captured image; and the display based on the item detection information A measure evaluation unit that calculates an evaluation index for the index and evaluates the achievement status of the measure based on the evaluation index, and the distribution unit evaluates each measure acquired from the measure evaluation unit Information regarding the result is configured to be switchable in units of facilities and presented to the user .

According to this, for each measure in which the attention area, display index, and evaluation time are defined based on still images for viewing, which are obtained by removing moving objects from images obtained by periodically capturing images from a plurality of stores at a predetermined timing. Since the evaluation results regarding the achievement status of the system are presented to the user so that they can be switched in units of stores, the achievement status of the measures can be evaluated at times that are important for facility operation, and each store operation can be improved. It is possible to immediately grasp the work necessary for the operation and rationally carry out operations for improving the store operation.

The third invention further includes an evaluation result aggregation unit that aggregates the evaluation results of the unit of measure by the unit of measure evaluation by the unit of facility, and acquires an evaluation score as the evaluation result of the unit of facility, The distribution unit is configured to present to the user the evaluation score related to the facility of interest.

According to a fourth aspect of the present invention, the measure evaluation unit evaluates the achievement status of the measure for each predetermined unit period, and the distribution unit displays digest information that lists the evaluation results of the measure for each unit period. The configuration is presented to the user.

Moreover, 5th invention sets it as the structure which the said delivery part shows to the user the said captured image in which the said attention area for every said measure corresponding to the evaluation result is shown with the evaluation result for every said measure.

In addition, a sixth invention is configured such that the distribution unit presents to the user display information in which a frame image representing the range of the attention area is superimposed on the captured image in which the attention area is captured.

In the seventh invention, the measure setting unit sets the measure for which an evaluation criterion is defined as the evaluation condition, and the measure evaluation unit evaluates the achievement status of the measure based on the evaluation criterion. The configuration is as follows.

In addition, according to an eighth aspect of the invention, the measure setting unit sets the measure in which the evaluation condition is defined in response to a user operation input.

The ninth invention is a facility operation support method for supporting the operations of a user who operates a plurality of facilities for providing articles to a user by using a plurality of information processing devices , wherein the first information processing device A still image for browsing obtained by removing moving objects from an image obtained by imaging the inside of the facility from a facility imaging device provided in the facility is periodically acquired at a predetermined timing, and the area of each area of the facility from the still image for browsing Image processing for generating an image is performed to accumulate the area image for each facility, and the second information processing apparatus evaluates the display state of the article including the attention area, the display index, and the evaluation time in the facility. At least one measure in which an evaluation condition is defined is acquired, a captured image in which the attention area is captured is acquired, and based on the captured image, article detection information that represents the position of the article in the attention area And an evaluation index for the display index is calculated based on the article detection information, and the achievement status of the measure is evaluated based on the evaluation index. Information related to the evaluation result for each measure acquired from the information processing apparatus can be switched for each facility and presented to the user .

According to this, as with the first invention, it is possible to evaluate the achievement status of the measure at a time that is important for facility operation, and immediately grasp the work necessary for improvement of each store operation, It is possible to rationally carry out operations for improving store operations.

Claims (11)

A facility operation support device that supports the work of a user who operates a facility that provides articles to users,
A measure setting unit for setting at least one measure in which an evaluation condition for evaluating the display state of the article including the attention area and the display index in the facility is defined;
An image acquisition unit for acquiring a captured image in which the area of interest is shown;
An article detection unit that acquires article detection information representing the position of the article in the area of interest based on the captured image;
A measure evaluation unit that calculates an evaluation index for the display index based on the article detection information, and evaluates the achievement status of the measure based on the evaluation index;
An evaluation information presenting unit that presents information related to the evaluation result for each measure acquired by the measure evaluating unit to the user;
A facility operation support apparatus characterized by comprising:   The display index includes a display amount that indicates the degree of occupancy of the article in the area where the article is displayed, a face-up degree that indicates the degree to which the article is displayed at the foremost position, and the article is displayed in the left-right direction. One of the degree of alignment indicating the degree to which the goods are displayed, the degree of volume indicating the degree that the articles are displayed in large quantities, and the degree of continuity of the missing parts indicating the degree of the duration of the shortage state where the articles are insufficient. The facility management support apparatus according to claim 1, wherein: Furthermore, the evaluation result of the measure unit by the measure evaluation unit is aggregated by the facility unit, and an evaluation result collecting unit for obtaining an evaluation score as the evaluation result of the facility unit is provided.
The facility operation support apparatus according to claim 1, wherein the evaluation information presentation unit presents the evaluation score related to the facility of interest to a user. The measure evaluation unit evaluates the achievement status of the measure every predetermined unit period,
The facility operation support apparatus according to any one of claims 1 to 3, wherein the evaluation information presenting unit presents digest information that displays a list of evaluation results of measures for each unit period to a user.   The said evaluation information presentation part presents the said captured image in which the said attention area for every said measure corresponding to the evaluation result is shown to a user with the evaluation result for every said measure. The facility operation support apparatus according to any one of the above.   The facility management according to claim 5, wherein the evaluation information presenting unit presents to the user display information in which a frame image representing a range of the attention area is superimposed on the captured image in which the attention area is captured. Support device. The measure setting unit sets the measure in which an evaluation time is defined as the evaluation condition,
The facility management support apparatus according to any one of claims 1 to 6, wherein the measure evaluation unit evaluates the achievement status of the measure at the evaluation time. The measure setting unit sets the measure for which an evaluation standard is defined as the evaluation condition,
The facility management support apparatus according to claim 1, wherein the measure evaluation unit evaluates the achievement status of the measure based on the evaluation criteria.   The facility operation support apparatus according to claim 1, wherein the measure setting unit sets the measure in which the evaluation condition is defined in accordance with a user operation input. A user terminal device that displays a screen distributed from a facility operation support device that supports a business of a user who operates a facility that provides an article to a user,
Displaying a screen that allows the user to specify at least one measure in which an evaluation condition for evaluating the display state of the article including the attention area and the display index in the facility is defined;
A user terminal device that displays a screen for presenting information to a user regarding a result of evaluating an achievement status for each measure based on the evaluation condition. A facility management support method for supporting a business of a user who operates a facility for providing an article to a user by an information processing device,
Setting at least one measure in which an evaluation condition is defined when evaluating a display state of an article including an attention area and a display index in the facility;
Obtain a captured image showing the area of interest;
Based on the captured image, obtain article detection information representing the position of the article in the area of interest,
Calculate an evaluation index for the display index based on the article detection information, evaluate the achievement status of the measure based on the evaluation index,
The facility management support method characterized by presenting to the user information related to the evaluation result for each measure acquired here.

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