JP2017207999A - Control system, management device, and control method for control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow an appropriate staff member to be called according to a commodity selected by a customer.SOLUTION: A control system 1 comprises: a plurality of portable devices 11 capable of being carried by a staff member of a shop where commodities are displayed; a commodity information acquisition device 10 acquiring and transmitting commodity information carried by the commodities; and a management device 12 having a communication section 43 receiving the commodity information transmitted by the commodity information acquisition device 10, a storage section 42 associating the commodity information with commodity position information related to positions where the commodities are displayed and storing the commodity information associated therewith, the communication section 43 transmitting calling information to the plurality of portable devices 11, and a control section 40, when the commodity information is received by the communication section 43 from the commodity information acquisition device 10, selecting the portable device 11 on the basis of the commodity information received and the commodity information and/or the commodity position information stored in the storage section 42, and causing the communication section 43 to transmit the calling information to the selected portable device 11.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a control system, a management apparatus, and a control method of the control system.

  2. Description of the Related Art Conventionally, a control system (customer service support system) that calls a staff member (sales staff) for the purpose of serving customers in stores is known (for example, see Patent Document 1).

JP 2009-238044 A

As in the control system described above, in a system that calls staff for customer service in the store, if the appropriate staff can be called according to the product selected by the customer, it will lead to expansion of product sales opportunities and customer satisfaction. It leads to improvement of degree.
The present invention has been made in view of the above-described circumstances, and an object of the present invention is to enable an appropriate staff to be called for a control system and a management device according to a product selected by a customer.

In order to achieve the above object, the control system of the present invention provides a plurality of portable devices that can be carried by the staff of a store where products are displayed, and product information that acquires and transmits product information carried by the products. An acquisition device, a reception unit that receives the product information transmitted by the product information acquisition device, a storage unit that associates and stores the product information and product position information relating to a position where the product is displayed, and calls the portable device The product information and / or the product location information stored in the storage unit when the product information is received by the receiving unit from the transmission unit that transmits information and the product information acquisition device. And a management device having a control unit that selects the portable device based on the control unit and causes the transmission unit to transmit the call information to the selected portable device. To.
According to the configuration of the present invention, the management device selects the mobile device based on the product information and / or the product position information, and transmits the call information to the selected mobile device. Appropriate staff can be called according to the product.

Further, according to the present invention, the storage unit of the management device stores mobile device position information related to the position of the mobile device, and the control unit of the management device receives the product information from the product information acquisition device at the reception unit. When received, the mobile device is selected based on the received product information and the mobile device position information stored in the storage unit.
According to the configuration of the present invention, it is possible to shorten the time required for the staff to reach the position where the product is displayed, the waiting time of the customer is shortened, and the customer satisfaction can be improved. .

According to the present invention, the storage unit of the management device stores staff information regarding the staff capable of carrying the portable device, and the control unit of the management device receives the product information from the product information acquisition device. The portable device is selected based on the received product information and the staff information stored in the storage unit.
According to the configuration of the present invention, more accurate staff can be called by the control system according to the product selected by the customer.

According to the present invention, the staff information includes information related to the classification of the product that can be handled by the staff, and the storage unit of the management device stores the product information and information indicating the classification of the product in association with each other. Then, the control unit of the management device, when the product information is received from the product information acquisition device by the receiving unit, based on the received product information and the staff information stored in the storage unit, The portable device is selected.
According to the configuration of the present invention, the staff who can take charge of the classification of the merchandise selected by the customer is called, so the control system can call a more appropriate staff and improve customer satisfaction.

Further, according to the present invention, the product information acquisition device acquires customer information specific to the customer from a customer who has selected the product, transmits the acquired customer information together with the product information, and the storage unit of the management device includes: Storing staff information including information related to the customer who is exclusively in charge of the staff carrying the portable device, and the control unit of the management device obtains the product information and the customer information from the product information acquisition device. The mobile device is selected based on the received customer information and the staff information stored in the storage unit when received by the receiving unit.
According to the configuration of the present invention, since a staff member who is in charge of a customer who has selected a product is called, the control system can call a more appropriate staff member and improve customer satisfaction.

Further, according to the present invention, the product information acquisition apparatus includes a camera capable of capturing a face of a customer who has selected the product, images the face of the customer who has selected the product with the camera, and The captured image data is acquired and the acquired captured image data is transmitted together with the product information, and the control unit of the management device receives the product information and the captured image data from the product information acquisition device by the receiving unit. The mobile device is selected based on the received product information and the product information stored in the storage unit and / or the product position information, and the captured image data is selected for the selected mobile device. The mobile device receives the call information and based on the photographed image data included in the received call information, the customer's face is transmitted to the transmitter. And displaying an image according.
According to the configuration of the present invention, the staff can recognize the customer's face to be served by referring to the image related to the customer's face displayed on the portable device.

Further, the present invention is characterized in that the product information acquisition device is provided at a predetermined position of the store.
According to the configuration of the present invention, an appropriate staff can be called according to the product selected by the customer using the product information acquisition device provided in the store.

Further, the present invention is characterized in that, when the product information acquisition apparatus acquires the product information, the product information acquisition device notifies information prompting the staff to wait at a position where the product is displayed.
According to the structure of this invention, the customer who selected goods can recognize the position which he should wait in order to receive a customer service reliably.

In addition, the present invention is characterized in that the product information acquisition device is provided in a shopping cart prepared in the store.
According to the configuration of the present invention, it is possible to provide a merchandise information acquisition device at an appropriate position by suitably using the fact that a customer uses a shopping cart at a store.

In addition, the present invention is characterized in that the product information acquisition device is a terminal held by a customer who has selected the product.
According to the structure of this invention, the terminal which a customer holds can be used as a merchandise information acquisition apparatus, and it is not necessary to provide a dedicated apparatus in a store.

Further, the present invention is characterized in that the product information acquisition device acquires the product information by reading a code of the product.
According to the configuration of the present invention, the product information acquisition device can acquire product information using the product code.

In order to achieve the above object, the present invention provides a product information acquisition device and a management device capable of communicating with a plurality of portable devices that can be carried by staff of a store where the product is displayed, wherein the product information A receiving unit that receives product information carried by the product acquired and transmitted by the acquisition device; a storage unit that stores the product information and product location information relating to a location where the product is displayed; A transmission unit that transmits call information to a device, and the product information received when the product information is received from the product information acquisition device by the reception unit; and the product information and / or the product stored in the storage unit And a control unit that selects the portable device based on position information and causes the selected portable device to transmit the call information to the transmission unit.
According to the configuration of the present invention, the management device selects a mobile device based on the product information and / or product position information, and transmits call information to the selected mobile device. You can call the appropriate staff accordingly.

In addition, in order to achieve the above object, the control method of the control system of the present invention acquires and transmits the product information carried on the product displayed in the store by the product information acquisition device, and the management device The product information and the product position information related to the position where the product is displayed are stored in association with each other, the product information acquired and transmitted by the product information acquisition device is received, and the received product information and the management device are stored. Selecting from a plurality of portable devices that can be carried by the staff of the store based on the product information and / or the product location information, and transmitting call information to the selected mobile device. To do.
According to the configuration of the present invention, the management device selects a mobile device based on the product information and / or product position information, and transmits call information to the selected mobile device. You can call the appropriate staff accordingly.

The figure which shows the shop where a service is provided with the control system which concerns on this embodiment. The network figure of a control system. The block diagram which shows the functional structure of each apparatus of a control system. The flowchart which shows operation | movement of a portable apparatus and a management apparatus. The figure which shows a portable device information management database. The figure which shows the staff information management database. The figure which shows a merchandise information management database. The flowchart which shows operation | movement of each apparatus of a control system. The flowchart which shows operation | movement of a management apparatus.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram schematically showing a part of a predetermined floor FL of a store TP where a service is provided by the control system 1 according to the present embodiment in a mode suitable for explanation. In FIG. 1, it is assumed that directions (east, west, south, north) exist as indicated by arrows in the drawing.
The store TP according to the present embodiment has a plurality of floors FL, and each floor FL is a retail store where merchandise such as clothing, accessories, toys, stationery, books, and groceries is displayed and sold. The store TP is, for example, a department store, or a shopping center, for example.

As shown in FIG. 1, for example, four display shelves CD are provided on the floor FL of the store TP. Specifically, on the floor FL of the store TP, from the west to the east, four display shelves, a first display shelf CD1, a second display shelf CD2, a third display shelf CD3, and a fourth display shelf CD4. A CD is provided.
The display shelf CD is a shelf on which products are displayed. The products are displayed at predetermined positions on predetermined display shelves CD determined in advance.

  Each of the display shelves CD includes a shelf exposed to the west (hereinafter referred to as “west shelf”) and a shelf exposed to the east (hereinafter referred to as “east shelf”). Each of the shelves of the display shelf CD is divided into a plurality of blocks having a predetermined width. For example, the west shelf of the first display shelf CD1 is divided into four blocks, the first block BL1 to the fourth block BL4, from north to south, and the east shelf of the first display shelf CD1 is from north to south. The fifth block BL5 is divided into the eighth block BL8.

A product information acquisition apparatus 10 is provided on the south side of each of the four display shelves CD. The merchandise information acquisition apparatus 10 will be described later.
In addition, a cashier counter LC is provided on the floor FL of the store TP. The cashier counter LC is a place where a customer accounts. The register counter LC is provided with at least a printing device capable of issuing a receipt and a host computer for controlling the printing device.

A plurality of staff members stay on the floor FL of the store TP. The staff is a person who stays on the floor FL and engages in the business of the store TP in the floor FL, such as customer service, replenishment of goods to the display shelf CD, accounting at the checkout counter LC, and the like.
Each staff member is given a portable device 11 in advance. The staff carries the mobile device 11 attached to the staff. The mobile device 11 according to the present embodiment is a tablet-type (plate-shaped) tablet terminal, and is small enough to be carried by a staff by putting it in a pocket or hanging it on a neck via a neck strap. is there.
The portable device 11 will be described later.

FIG. 2 is a network diagram of the control system 1.
A local area network LN including a plurality of wireless LAN routers RT is constructed in the store TP. The wireless LAN router RT is a device having a function as a router and a function as an access point.
The product information acquisition device 10 provided on the floor FL accesses the local area network LN via Wi-Fi (registered trademark) and communicates with an external device connected to the local area network LN via the local area network LN. Is possible. Similarly, the mobile device 11 carried by the staff of the store TP can access the local area network LN via Wi-Fi, and can communicate with an external device connected to the local area network LN via the local area network LN. is there.

As shown in FIG. 2, a management device 12 is connected to the local area network LN. The management device 12 is a server that uses at least the product information acquisition device 10 and the mobile device 11 as clients. The management device 12 is provided at a place where the manager of the store TP can manage, for example, the office of the store TP.
The management device 12 will be described later.

  FIG. 3 is a block diagram illustrating a functional configuration of each device of the control system 1.

The merchandise information acquisition apparatus 10 is an apparatus provided at a predetermined position (see FIG. 1) of the floor FL of the store TP.
As shown in FIG. 3, the product information acquisition apparatus 10 includes a device control unit 20, a device input unit 21, a device storage unit 22, a device communication unit 23, a device display unit 24, a camera 25, and an IC card. A reader 26 and a barcode reader 27 are provided.

The device control unit 20 includes a CPU, a ROM, a RAM, an ASIC, a signal processing circuit, and the like, and controls each unit of the product information acquisition device 10. In the device control unit 20, for example, the CPU reads a program stored in the ROM into the RAM and executes processing, and executes processing by a function mounted in, for example, the ASIC, and performs signal processing in, for example, a signal processing circuit. The processing is executed by hardware and software, for example.
The device input unit 21 includes an operation switch provided in the housing of the product information acquisition device 10, detects an operation on the operation switch, and outputs a signal corresponding to the operation to the device control unit 20. The device control unit 20 executes processing corresponding to the operation on the operation switch based on the input from the device input unit 21.
The device storage unit 22 includes a nonvolatile memory and stores various types of information.

The device communication unit 23 includes a wireless communication module corresponding to Wi-Fi and other elements related to wireless communication. Under the control of the device control unit 20, the device communication unit 23 performs local area network LN via the local area network LN according to Wi-Fi. Communicate with external devices connected to the. Information necessary for communication via the local area network LN (for example, the SSID of the wireless LAN router RT and the passkey used for communication with the wireless LAN router RT) are appropriately registered in advance.
The device display unit 24 includes a display panel such as a liquid crystal display panel, and displays various information on the display panel under the control of the device control unit 20.
The camera 25 includes an image pickup device such as a CCD image sensor or a CMOS image sensor, a photographing lens group, a lens driving unit that drives the lens group to adjust zoom, focus, and the like. Take a picture. The camera 25 generates photographed image data based on the photographing result and outputs it to the apparatus control unit 20. Although details will be described later, the camera 25 is provided at a position where the face of the customer who selected the product can be photographed.

  The IC card reader 26 is a device that reads a non-contact type IC card (hereinafter simply referred to as “IC card”). The IC card reader 26 performs short-range wireless communication with an IC card according to a predetermined standard (for example, Felica (registered trademark)) under the control of the device control unit 20, and reads and reads various information from the IC card. The information is output to the device control unit 20. In the present embodiment, a customer card made up of an IC card is given to a customer who has become a member of the store TP through a predetermined procedure. The membership card stores at least a membership number (customer-specific customer information) having a unique value for each member. The IC card reader 26 performs short-distance wireless communication with the member card in a predetermined case described later, reads the member number from the member card, and outputs the read member number to the apparatus control unit 20.

  The barcode reader 27 is a device that reads a barcode. The bar code reader 27 optically reads the code recorded on the bar code and outputs the read code to the apparatus control unit 20. Here, a bar code (product code) in which a product code (product information) is recorded is carried on the product displayed in the store TP or the packaging of the product. The product code is identification information for identifying the type of product. When the barcode reader 27 reads the barcode of the product, the barcode reader 27 optically reads the product code recorded on the barcode and outputs the read product code to the apparatus control unit 20.

The portable device 11 is a tablet terminal carried by the staff of the store TP.
As shown in FIG. 3, the mobile device 11 includes a mobile device control unit 30, a mobile device input unit 31, a mobile device storage unit 32, a mobile device communication unit 33, a touch panel 34, a beacon receiving unit 35, GPS unit 36 is provided.
The portable device control unit 30 includes a CPU, a ROM, a RAM, an ASIC, a signal processing circuit, and the like, and controls each unit of the portable device 11. In the portable device control unit 30, for example, the CPU reads the program stored in the ROM into the RAM and executes the process, and executes the process according to the function installed in the ASIC, for example, and the signal processing circuit. The processing is executed by hardware and software, such as executing signal processing.
The portable device input unit 31 includes an operation switch provided on the casing of the portable device 11, detects an operation on the operation switch, and outputs a signal corresponding to the operation to the portable device control unit 30. Based on the input from the mobile device input unit 31, the mobile device control unit 30 executes processing corresponding to the operation on the operation switch.
The portable device storage unit 32 includes a nonvolatile memory and stores various information.

The mobile device communication unit 33 includes a wireless communication module corresponding to Wi-Fi and other elements related to wireless communication, and is controlled by the mobile device control unit 30 according to Wi-Fi via the local area network LN. Communicate with an external device connected to the network LN. Information necessary for communication via the local area network LN is appropriately registered in advance.
The touch panel 34 is a touch panel provided in a wide area on the front surface of the tablet-type (plate-shaped) housing of the mobile device 11. The touch panel 34 includes a display panel such as a liquid crystal display panel or an organic EL panel, and a touch sensor disposed on the display panel. The touch panel 34 displays various images on the display panel under the control of the mobile device control unit 30. The touch sensor detects a touch operation on the touch panel 34 and outputs it to the portable device control unit 30. The portable device control unit 30 executes processing corresponding to the contact operation based on the input from the touch sensor.

The beacon receiving unit 35 receives a beacon signal by wireless communication according to a predetermined communication standard, and outputs information included in the beacon signal to the portable device control unit 30.
Here, the floor FL of the store TP is provided with a transmitter that transmits a beacon signal according to a predetermined communication standard. The transmitter transmits a beacon signal at a predetermined cycle (for example, every second). Multiple transmissions are made on the floor FL so that areas where beacon signals transmitted from multiple transmitters cover the entire area of the floor FL and areas where beacon signals transmitted from the transmitters are transmitted do not overlap as much as possible. The machine is arranged.
The beacon signal transmitted by the transmitter includes information indicating the floor FL level (first floor, second floor, etc.) (hereinafter referred to as “hierarchy information”) and information indicating the position where the transmitter is provided on the floor FL. (Hereinafter referred to as “transmitter location information”). Here, for the floor FL, a virtual coordinate system for representing an arbitrary position of the floor FL by coordinates is defined in advance. The position where the transmitter is provided is represented by coordinates in a virtual coordinate system.
When the beacon receiving unit 35 receives the beacon signal transmitted from the transmitter, the beacon receiving unit 35 outputs the hierarchy information and the transmitter location information included in the beacon signal to the portable device control unit 30. Note that the beacon receiving unit 35 receives the hierarchy information and the transmitter location information included in the beacon signal transmitted by the transmitter with the highest reception strength when the beacon signal transmitted by a plurality of transmitters can be received. While outputting to the portable apparatus control part 30, the process based on another beacon signal is not performed.

  The GPS unit 36 receives GPS radio waves from GPS satellites via a GPS antenna (not shown), and calculates the position of the mobile device 11 from GPS signals superimposed on the GPS radio waves. The position of the mobile device 11 is represented by longitude and latitude. The GPS unit 36 outputs information indicating the calculated position of the mobile device 11 to the mobile device control unit 30.

The management device 12 is a server that uses at least the product information acquisition device 10 and the mobile device 11 as clients.
As illustrated in FIG. 3, the management device 12 includes a control unit 40, an input unit 41, a storage unit 42, and a communication unit 43 (reception unit, transmission unit).
The control unit 40 includes a CPU, ROM, RAM, ASIC, signal processing circuit, and the like, and controls each unit of the management device 12. In the control unit 40, for example, the CPU reads the program stored in the ROM into the RAM and executes the process, and executes the process according to the function installed in the ASIC, for example, and the signal processing circuit performs signal processing, for example The processing is executed by hardware and software, for example, by performing the processing.
The control unit 40 includes a portable device management unit 40a, a staff management unit 40b, and a product management unit 40c. These functional blocks execute processing by hardware and software, such as a CPU reading and executing a predetermined program. These functional blocks will be described later.

  The input unit 41 includes an operation switch provided in the housing of the management apparatus 12 and is connected to an input device such as a mouse or a keyboard, detects an operation on the operation switch and the input device, and outputs a signal corresponding to the operation. Output to the control unit 40. Based on the input from the input unit 41, the control unit 40 executes processing corresponding to the operation on the operation switch and the input device.

  The storage unit 42 includes a nonvolatile memory and stores various information. The storage unit 42 stores a portable device information management database 42a, a staff information management database 42b, and a product information management database 42c. These data will be described later.

The communication unit 43 communicates with an external device connected to the local area network LN via the local area network LN according to a predetermined communication standard related to the LAN under the control of the control unit 40. The predetermined communication standard related to the LAN may be anything, and may be a communication standard related to wired communication or a communication standard related to wireless communication.
The communication unit 43 functions as a “reception unit” and a “transmission unit”.

  Next, the portable device management unit 40a, the staff management unit 40b, and the product management unit 40c included in the control unit 40 of the management apparatus 12 will be described.

<Mobile Device Manager 40a>
First, the portable device management unit 40a will be described.
The portable device management unit 40a communicates with the portable device 11 and manages portable device information (described later) including portable device position information (described later).
FIG. 4 is a flowchart showing operations of the mobile device 11 and the management device 12 in order to explain the mobile device management unit 40a. In FIG. 4, a flowchart FA is a flowchart showing the operation of the mobile device 11, and a flowchart FB is a flowchart showing the operation of the management apparatus 12.
Here, a predetermined application is installed in the mobile device 11 in advance. The staff puts a predetermined application installed in the portable device 11 attached to him / her during the operation at the store TP. The portable device 11 executes the processing of the flowchart FA of FIG. 4 by the functions of a predetermined application and a program (part of the OS program, etc.) associated with the predetermined application.
Also, the flowchart FA of FIG. 4 shows the operation of one mobile device 11 among the plurality of mobile devices 11. That is, each portable device 11 carried by the staff executes the processing shown in the flowchart FA of FIG. 4 while the power is turned on and a predetermined application is activated.

  As shown in the flowchart FA of FIG. 4, the portable device control unit 30 of the portable device 11 manages whether or not the timing for executing the processing after step SA2 has come (step SA1). The portable device control unit 30 executes the processes after step SA2 at predetermined intervals (for example, every second). In step SA1, the portable device control unit 30 determines that the timing for executing the processing after step SA2 has arrived when a predetermined interval has elapsed since the execution of the processing of step SA2.

If it is determined in step SA1 that the timing for executing the processing after step SA2 has arrived (step SA1: YES), the portable device control unit 30 executes the following processing (step SA2).
That is, the mobile device control unit 30 estimates the position of the mobile device 11 based on inputs from the beacon receiving unit 35 and the GPS unit 36. The position of the mobile device 11 is represented by a combination of the floor FL and the coordinates indicating the position of the mobile device 11 in a virtual coordinate system for representing an arbitrary position on the floor FL described above. Hereinafter, the position of the mobile device 11 estimated by the mobile device control unit 30 is referred to as “portable device position”.

  Hereinafter, the processing when the mobile device control unit 30 estimates the mobile device position will be described in detail. As described above, the beacon receiving unit 35 receives a beacon signal periodically transmitted by a transmitter provided on the floor FL, and transmits the hierarchy information and transmitter position information included in the beacon signal to the portable device control unit. Output to 30. The transmitter that is the source of the beacon signal received by the beacon receiver 35 is a transmitter that is present at a position closest to the mobile device 11.

In step SA <b> 2, the mobile device control unit 30 estimates the level of the floor FL where the mobile device 11 is located based on the level information input most recently from the beacon receiving unit 35.
Furthermore, the portable device control unit 30 is based on the transmitter position information input most recently from the beacon receiving unit 35, and the transmitter of the source of the beacon signal (transmitter that is closest to the portable device 11). Estimate the position (coordinates indicating the position of the transmitter in the virtual coordinate system). Next, the mobile device control unit 30 performs a predetermined calculation process, and inputs “information indicating the position of the mobile device 11 by longitude and latitude” input from the GPS unit, and “virtual coordinates of the position of the mobile device 11. To "information represented by coordinates in the system". Next, the mobile device control unit 30 corrects the coordinates indicating the position of the mobile device 11 with the coordinates indicating the position of the transmitter, thereby the position of the mobile device 11 on the floor FL (the mobile device 11 in the virtual coordinate system). Coordinates indicating the position of.).
The portable device control unit 30 estimates the portable device position based on the combination of the estimated floor FL where the portable device 11 is located and the estimated position of the portable device 11 on the estimated floor FL.
The method for estimating the mobile device position is not limited to the exemplified method, and any method may be used. When estimating the position of the mobile device 11, all existing techniques can be used.

After estimating the mobile device position in step SA2, the mobile device control unit 30 controls the mobile device communication unit 33 to indicate information indicating the mobile device position (hereinafter referred to as “mobile device position information”) and the mobile device. Mobile device identification information that is identification information for identifying the device 11 is transmitted to the management device 12 (step SA3).
After the processing in step SA3, the portable device control unit 30 returns the processing procedure to step SA1.

As illustrated in the flowchart FB of FIG. 4, the portable device management unit 40a of the control unit 40 of the management device 12 controls the communication unit 43 to receive the portable device position information and the portable device identification information (step SB1). ).
Next, the mobile device management unit 40a updates the mobile device information management database 42a based on the received mobile device position information and mobile device identification information (step SB2). Hereinafter, the process of step SB2 will be described in detail.

  The portable device information management database 42a is a database having a record for each portable device 11 given to the staff of the store TP. Each record of the mobile device information management database 42a has mobile device information.

FIG. 5 is a diagram schematically illustrating information included in the mobile device information.
As illustrated in FIG. 5, the mobile device information includes at least mobile device identification information, mobile device position information, and staff identification information. The staff identification information is identification information for identifying a staff.
The mobile device information of the record related to one mobile device 11 includes the mobile device identification information of the one mobile device 11. Further, the mobile device information of the record related to one mobile device 11 has the mobile device position information related to the one mobile device 11. Further, the mobile device information of the record relating to one mobile device 11 includes the staff identification information of the staff to which the one mobile device 11 is assigned.

  In step SB2, the portable device management unit 40a identifies a record having portable device identification information having the same value as the value of the portable device identification information received in step SB1. Next, the portable device management unit 40a overwrites and updates the portable device position information included in the identified record with the portable device position information received in step SB1.

  As described above, the mobile device 11 estimates the mobile device position at predetermined intervals, and the mobile device management unit 40a of the management device 12 determines the mobile device information management database 42a based on the mobile device position estimated by the mobile device 11. Update mobile device location information. Thereby, the value of the mobile device position information included in each record of the mobile device information management database 42a is updated to a value reflecting the actual position of the mobile device 11 as needed.

  Although details are omitted, the portable device management unit 40a adds a record to the portable device information management database 42a and deletes the record from the database when instructed by a predetermined means. Further, the portable device management unit 40a updates the value of the portable device identification information in the predetermined record of the portable device information management database 42a and updates the value of the staff identification information when instructed by a predetermined means. To do.

<Staff Manager 40b>
Next, the staff management unit 40b will be described.
The staff management unit 40b manages the staff information by updating the staff information management database 42b.
The staff information management database 42b is a database having a record for each staff of the store TP. Each record of the staff information management database 42b has staff information.

FIG. 6 is a diagram schematically illustrating information included in the staff information.
As shown in FIG. 6, the staff information includes at least staff identification information, responsible classification information, responsible customer information, shift related information, and customer service availability information.

  The staff information of the record relating to one staff has the staff identification information of the one staff.

  The assigned classification information is information indicating the classification of products that the staff can handle. The product classification is a category of products such as electrical appliances, foodstuffs, and stationery. Each staff member has different knowledge about whether or not he / she has specialized knowledge about the classification of a predetermined product. The staff information of the record relating to one staff includes responsible classification information indicating the classification of products that can be handled by the one staff. The assigned classification information is information indicating the classification of a plurality of products when there are a plurality of product categories that the staff can handle.

  The in-charge customer information (information relating to the customer that the staff is in charge of exclusively) is information indicating the membership number of the customer in charge of the staff. Here, at a department store, etc., a specific customer is referred to as a “customer”, and a service is performed in which the specific staff exclusively and continuously serves the specific customer. In some cases, the customer satisfaction level of the customer is improved. The staff information of the record relating to one staff member includes responsible customer information indicating the member number of the customer who is exclusively in charge of the one staff member. The customer information is information indicating the membership numbers of multiple customers when there are multiple customers that the staff is exclusively responsible for, and a null value if there is no customer who is exclusively responsible. is there.

  The shift related information is information related to the work shift of the staff. Specifically, the shift related information is information that represents the working hours of the staff by the date and the time zone. The staff information of the record relating to one staff has shift-related information regarding the work shift of the one staff.

  The customer service availability information is information indicating whether or not the staff is currently available for customer service. The state in which customer service is possible means a state in which the staff can go to the customer who has selected the product and respond to the customer's inquiry. For example, when a staff member is engaged in accounting at the checkout counter LC, the staff member is in a state where customer service is impossible. The service availability information takes one of a value indicating that the customer service is possible and a value indicating that the customer service is not possible. The staff information of the record relating to one staff member includes customer service availability information indicating whether or not the one staff member is currently ready to serve customers.

The staff management unit 40b adds a record to the staff information management database 42b and deletes the record from the database when instructed by a predetermined means.
In addition, the staff management unit 40b updates the value of the predetermined information when an instruction is given by predetermined means regarding the staff identification information, the assigned classification information, the assigned customer information, and the shift related information.

The staff management unit 40b updates the service availability information by the following method.
From time to time, the staff inputs his / her staff identification information and information indicating whether or not customer service is possible into a predetermined user interface provided by a predetermined application installed in the mobile device 11 attached to the staff. To do. When there is information input to the predetermined user interface, the mobile device control unit 30 of the mobile device 11 manages the staff identification information and information indicating whether or not the customer service is possible based on the input. 12 to send. The staff management unit 40b of the control unit 40 of the management device 12 controls the communication unit 43 to receive staff identification information and information indicating whether or not customer service is possible. Next, the staff management unit 40b identifies the corresponding record among the records in the staff information management database 42b based on the received staff identification information, and the received customer service is possible for the value of the service availability information of the identified record. It is updated based on information indicating whether or not the state is correct.

<Product Management Unit 40c>
Next, the product management unit 40c will be described.
The product management unit 40c manages product related information (described later) by updating the product information management database 42c.
The merchandise information management database 42c is a database having a record for each type of merchandise displayed in the store TP. Each record of the product information management database 42c has product related information.

FIG. 7 is a diagram schematically illustrating information included in the product information.
As illustrated in FIG. 7, the product-related information includes at least a product code (product information), product position information, and product classification information.
In the following description, the product type is referred to as “product type”.
The product related information of the record relating to one product type has a product code of the product of the one product type.
The product position information is information indicating a position where the product is displayed. As described with reference to FIG. 1, the shelf of the display shelf CD is divided into blocks. The area of each block is defined in advance as an area in the above-described virtual coordinate system. The merchandise position information is information that expresses the position where the merchandise is displayed by a block area where the merchandise is displayed in a virtual coordinate system. The merchandise related information of the record relating to one merchandise type has merchandise position information indicating a block area where the merchandise relating to the one merchandise type is displayed.
The product classification information is information indicating the product classification related to the product type. The product related information of the record related to one product type is information indicating the classification of the product related to the one product type.

The merchandise management unit 40c adds a record to the merchandise information management database 42c and deletes a record from the database when instructed by a predetermined means.
Further, the product management unit 40c updates the value of the predetermined information when there is an instruction by a predetermined means for the product code, the product position information, and the product classification information.

By the way, on the floor FL of the store TP, the customer may select a product and want to inquire about the selected product. For example, a customer may want to inquire about ingredients for products related to food, and for example, a customer may want to inquire about how to use products related to electrical appliances.
In such a case, if you can call the appropriate staff according to the product selected by the customer and let the customer serve the customer, you can provide accurate advice to the customer and expand the sales opportunities for the product. Leads to improved customer satisfaction.
Based on the above, each device of the control system 1 executes the following processing.

FIG. 8 is a flowchart showing the operation of each device of the control system 1 when a customer calls a staff member to serve a customer when he / she wants to make an inquiry about a product selected by himself / herself.
In FIG. 8, the flowchart FC is a flowchart showing the operation of the product information acquisition apparatus 10, the flowchart FD is a flowchart showing the operation of the management apparatus 12, and the flowchart FE is a flowchart showing the operation of the mobile device 11.

Here, in the floor FL, when it is desired to make an inquiry about a product, the customer takes the product to the product information acquisition device 10 and if the device reads the barcode, information indicating that an appropriate staff is called is displayed by the customer. It is displayed in a place where it is easy to notice. For example, the information is displayed by pasting a medium on which the information is printed at a predetermined position of the display shelf CD.
A customer who selects a product and desires to make an inquiry about the selected product takes the selected product to the product information acquisition apparatus 10. The display panel 24 of the product information acquisition apparatus 10 displays information indicating a procedure for causing the barcode reader 27 to read the product barcode. The customer causes the barcode reader 27 to read the barcode of the product according to the procedure (step S1). As described above, the barcode reader 27 reads the product code recorded on the barcode, and outputs the read product code to the apparatus control unit 20.

As shown in the flowchart FC of FIG. 8, the device control unit 20 of the product information acquisition device 10 acquires a product code based on the input from the barcode reader 27 (step SC1).
Next, the device control unit 20 controls the display unit 24 to display information for inquiring whether or not to hold a membership card on the display panel (step SC2).
The customer operates the operation switch provided on the housing of the product information acquisition apparatus 10 and inputs information indicating whether or not to hold the membership card (step S2).

The device control unit 20 determines whether the customer holds a membership card based on the input from the customer (step SC3).
When the customer holds the membership card (step SC3: YES), the device control unit 20 controls the display unit 24 to display information indicating a procedure for reading the membership card by the IC card reader 26 on the display panel ( Step SC4).
The customer causes the IC card reader 26 to read the membership card according to the procedure (step S3). As described above, the IC card reader 26 reads the member number stored in the member card, and outputs the read member number to the device control unit 20.
The device control unit 20 acquires a membership number based on the input from the IC card reader 26 (step SC5). After the process of step SC5, apparatus control unit 20 moves the process procedure to step SC6.

  If it is determined in step SC3 that the customer does not have a membership card (step SC3: NO), the apparatus control unit 20 moves the processing procedure to step SC6.

In step SC <b> 6, the apparatus control unit 20 controls the display unit 24 to display information for inquiring whether or not to allow the camera 25 to capture the customer's face on the display panel. In addition to the information, the device control unit 20 may display information indicating that the staff is smoothly called on the display panel when photographing is permitted.
The customer operates the operation switch provided on the housing of the product information acquisition apparatus 10 and inputs information indicating whether or not to allow photographing (step S4).

The device control unit 20 determines whether or not the customer has permitted photographing with the camera 25 based on the input from the customer (step SC7).
When the customer permits photographing by the camera 25 (step SC7: YES), the apparatus control unit 20 controls the camera 25 to photograph the customer's face and obtains photographed image data based on the photographing result (step). SC8). The camera 25 is provided at a position where the face of the customer who selected the product can be photographed. After the process of step SC8, apparatus control unit 20 moves the process procedure to step SC9.

  In step SC7, when it is determined that the customer does not permit photographing by the camera 25 (step SC7: NO), the apparatus control unit 20 shifts the processing procedure to step SC9.

  In step SC9, the apparatus control unit 20 transmits the product code acquired in step SC1, the member number acquired in step SC5, and the captured image data acquired in step SC8 to the management apparatus 12. Note that when the member number and the captured image data are not acquired, the apparatus control unit 20 does not transmit the member number and the captured image data.

Next, the device control unit 20 controls the display unit 24 to display information prompting the staff to wait at the position where the selected product is displayed (step SC10). That is, the device control unit 20 notifies information that prompts the staff to wait at the position where the product is displayed.
The customer visually confirms the information displayed on the display panel, holds the product, and moves to the position where the product was displayed.

As shown in the flowchart FD of FIG. 8, the control unit 40 of the management device 12 controls the communication unit 43 to receive information transmitted by the product information acquisition device 10 (step SD1).
Next, the control unit 40 performs a portable device selection process based on the received information (step SD2).

A flowchart FF in FIG. 9 is a flowchart showing details of the portable device selection process.
The portable device selection process is a process of selecting a staff member who makes a call by selecting a portable device 11 that transmits call information (described later).

As illustrated in FIG. 9, the control unit 40 refers to the staff information management database 42b and identifies a staff candidate to be called (step SF1).
More specifically, the control unit 40 refers to the shift-related information of each record in the staff information management database 42b, and excludes staff whose current time is not a working time from calling staff candidates. In addition, even if the current time is working hours, the control unit 40 is a candidate for a staff to call if the time period from the current time to the end time of working is within a predetermined period (for example, within 10 minutes). Remove from. For one staff, even if the current time is working time, if the period from the current time to the end time of working is within a predetermined period, the one staff will serve customers. This is because there is a possibility that overtime will occur in the one staff.
Further, the control unit 40 refers to the service availability information of each record in the staff information management database 42b, and excludes staff who are not in a state where customer service is possible from the staff candidates to be called.
As described above, the control unit 40 excludes the staff in the situation where it is impossible to serve customers and the staff in the situation where it is not appropriate to serve customers from the candidates for the staff to call, so that the other staff are candidates for the staff to call. Identify.

Next, the control unit 40 determines whether there is a staff member who is in charge of the customer who has selected the product among the staff members who are candidates to be called (step SF2).
More specifically, when the member number is not included in the information received in step SD1, the control unit 40 determines that there is no staff who is in charge of the customer who has selected the product.
Further, the control unit 40 refers to the customer information of the record relating to the staff as the candidate to be called out of the records in the staff information management database 42b, and has a record having customer information indicating the member number received in step SD1. In this case, it is determined that there is a staff member who is in charge of the customer who selects the product. On the other hand, if there is a record having customer information in charge indicating the membership number received in step SD1, the control unit 40 determines that there is no staff dedicated to the customer who has selected the product. There may be a plurality of staff members who are in charge of customers who have selected products.

When there is a staff member who is in charge of the customer who has selected the product (step SF2: YES), the control unit 40 exists in a position closest to the position where the product is displayed in the portable device 11 carried by the staff member. The portable device 11 to be selected is selected as the portable device 11 that transmits the call information (step SF3). Details will be described below.
When there is only one staff member who is in charge of the customer who has selected the product, the control unit 40 executes the following processing. That is, the control unit 40 selects the portable device 11 carried by the staff as the portable device 11 that transmits the call information. The control unit 40 refers to the staff identification information of each record in the mobile device information management database 42a, identifies the record of the staff who is exclusively responsible for the customer who selected the product, and the record is The mobile device identification information (the mobile device identification information of the mobile device 11 that transmits the call information) is acquired.

  On the other hand, when there are a plurality of staff members who are exclusively responsible for the customer who has selected the product, the control unit 40 executes the following processing. That is, the control unit 40 refers to the staff identification information of each record in the portable device information management database 42a, and identifies the record of the staff who is in charge of the customer who has selected the product among the records in the database. Next, the control unit 40 acquires each mobile device position information of the specified record. Next, the control unit 40 refers to the product information management database 42c and acquires the product position information of the product related to the product code received in step SD1. Next, the control unit 40 compares each of the acquired mobile device position information with the acquired product position information, and transmits the call information to the mobile device 11 present at the position closest to the position where the product is displayed. Select as portable device 11. The control unit 40 acquires the mobile device identification information of the selected mobile device 11.

When it is determined in step SF2 that there is no staff who is in charge of the customer who has selected the product among the staff who are candidates for calling (step SF2: NO), the control unit 40 executes the following processing (step SF2). SF4). That is, the control unit 40 determines whether or not there is a staff member who can take charge of the classification of the product selected by the customer.
Specifically, the control unit 40 refers to the product information management database 42c, and acquires the product classification information of the product related to the product code received in step SD1. Next, the control unit 40 refers to the charge classification information of the record relating to the staff to be called out of the records in the staff information management database 42b, and compares the charge classification information with the acquired product classification information, It is determined whether there is a staff member who can take charge of the classification of the product selected by the customer.

In step SF4, when it is determined that there is a staff member who can handle the classification of the product selected by the customer (step SF4: YES), the control unit 40 displays the product among the mobile devices 11 carried by the staff member. The portable device 11 present at the position closest to the position is selected as the portable device 11 that transmits the call information (step SF5). The control unit 40 acquires the mobile device identification information of the selected mobile device 11.
The controller 40 executes the process of step SF5 by the same method as described in step SF3.

  In step SF4, when it is determined that there is no staff who can take charge of the classification of the product selected by the customer (step SF4: NO), the control unit 40 determines that the product is out of the portable devices 11 carried by the staff to be called. The portable device 11 present at the position closest to the displayed position is selected as the portable device 11 that transmits the call information (step SF6). The control unit 40 acquires the mobile device identification information of the selected mobile device 11.

As described above, the control unit 40 preferentially selects the mobile device 11 carried by the staff who is in charge of the customer who has selected the product as the mobile device 11 that transmits the call information. Thereby, improvement of customer satisfaction can be aimed at.
Further, the control unit 40 preferentially selects the portable device 11 carried by the staff who can handle the classification of the product selected by the customer as the portable device 11 that transmits the call information. Thereby, improvement of customer satisfaction can be aimed at.
In addition, when there are a plurality of staff members who are in charge of the customer who has selected the product, the control unit 40 transmits the call information to the mobile device 11 that is located closest to the position where the product is displayed. As a portable device 11 to be selected. Thereby, the time required for the staff to reach the position where the product is displayed is shortened, the waiting time of the customer is shortened, and the customer satisfaction can be improved.

In addition, although the portable device selection process was demonstrated using flowchart FF of FIG. 9, the method of selecting the portable device 11 which transmits call information is not restricted to the illustrated method.
For example, regardless of whether the staff is in charge of the customer exclusively and whether the staff can be in charge of the classification of the product, the mobile device 11 located near the position where the product is displayed is called. The structure selected as the portable apparatus 11 which transmits information may be sufficient.
Further, for example, when selecting the mobile device 11, it may be configured such that whether or not the staff can be in charge of product classification has priority over whether or not the staff is in charge of the customer exclusively.

As shown in the flowchart FD of FIG. 8, after executing the portable device selection process in step SD2, the control unit 40 generates call information (step SD3). The call information includes information indicating a block in which a product selected by the customer is displayed. The control unit 40 acquires product position information based on the product code received in step SD1 and the product information management database 42c, and converts the product position information into information indicating a block in which the product is displayed by a predetermined means. Convert. Further, the call information includes captured image data when the received image data is included in the information received in step SD1.
Next, the control unit 40 controls the communication unit 43 to transmit the call information generated in step SD3 to the portable device 11 selected in the portable device selection process in step SD2 (step SD4). For each mobile device 11, information necessary for transmitting call information to the mobile device 11 (for example, information indicating the address of the mobile device 11 or a communication standard used for communication with the mobile device 11) is provided. Registered in advance.

As shown in the flowchart FE of FIG. 8, the mobile device control unit 30 of the mobile device 11 controls the mobile device communication unit 33 to receive the call information transmitted by the management device 12 (step SE1).
Next, the mobile device control unit 30 controls the touch panel 34 based on the call information received in step SE <b> 1 to display a call screen on the touch panel 34.
In addition, when displaying the call screen, the mobile device control unit 30 controls a predetermined mechanism to output a predetermined sound, or vibrates the casing of the mobile device 11 to display the call screen. Notify staff.

The call screen displays information indicating the block on which the product is displayed. The staff can recognize the place where he / she should go in order to serve the customer by visually confirming the information.
If the call information received in step SE1 includes photographed image data, a customer face image based on the photographed image data is displayed on the call screen. The staff can recognize the face of the customer who should be serving customers by confirming the image by visual recognition.

  Based on the recognition obtained by referring to the calling screen, the staff goes to the block in which the item selected by the customer is displayed, and serves the customer who is waiting there.

As described above, the control system 1 according to the present embodiment includes the mobile device 11, the product information acquisition device 10, and the management device 12.
The portable device 11 can be carried by staff of a store where merchandise is displayed.
The product information acquisition device 10 acquires a product code (product information) carried on the product and transmits it to the management device 12.
The management device 12 stores the communication unit 43 (reception unit) that receives the product code acquired and transmitted by the product information acquisition device 10, and stores the product code and the product position information related to the position where the product is displayed in association with each other. Unit 42, communication unit 43 (transmission unit) that transmits call information to mobile device 11, received product code, and product information and / or product location information stored in storage unit 42. And a control unit 40 that causes the communication unit 43 to transmit call information to the selected portable device 11.
According to this configuration, the management device 12 selects the mobile device 11 based on the product code and / or product position information, and transmits the call information to the selected mobile device 11. Thus, an appropriate staff can be called according to the product selected by the customer.

In the present embodiment, the storage unit 42 of the management device 12 stores mobile device position information related to the position of the mobile device 11. When the communication unit 43 receives the product code from the product information acquisition device 10, the control unit 40 of the management device 12 determines the mobile device based on the received product code and the mobile device position information stored in the storage unit 42. Select 11 with priority.
According to this configuration, the time required for the staff to reach the position where the product is displayed is shortened, the waiting time of the customer is shortened, and the customer satisfaction can be improved.

In the present embodiment, the storage unit 42 of the management device 12 stores staff information related to staff who can carry the mobile device 11. When the communication unit 43 receives the product code from the product information acquisition device 10, the control unit 40 of the management device 12 determines the mobile device 11 based on the received product code and the staff information stored in the storage unit 42. Select.
According to this configuration, the control system 1 can call a more appropriate staff according to the product selected by the customer.

In the present embodiment, the staff information includes information related to the classification of products that can be handled by the staff. The storage unit 42 of the management device 12 stores the product code and information indicating the classification of the product in association with each other. When the communication unit 43 receives the product code from the product information acquisition device 10, the control unit 40 of the management device 12 determines the mobile device 11 based on the received product code and the staff information stored in the storage unit 42. Select.
According to the configuration of the present invention, the staff who can take charge of the classification of the merchandise selected by the customer is called, so that the control system 1 can call a more appropriate staff and improve customer satisfaction.

In the present embodiment, the product information acquisition apparatus 10 acquires a customer-specific membership number (customer information) from the customer who has selected the product, and transmits the acquired membership number together with the product code. The storage unit 42 of the management device 12 stores staff information including information about customers who are exclusively in charge of the staff carrying the mobile device 11. When the communication unit 43 receives the product code and the member number from the product information acquisition device 10, the control unit 40 of the management device 12 carries the mobile phone based on the received member number and the staff information stored in the storage unit 42. Device 11 is selected.
According to the configuration of the present invention, since a staff member who is in charge of a customer who has selected a product is called, the control system 1 can call a more appropriate staff member and improve customer satisfaction.

Further, in the present embodiment, the product information acquisition apparatus 10 includes a camera 25 that can capture the face of the customer who selected the product, captures the face of the customer who selected the product with the camera 25, and based on the captured result. Captured image data is acquired, and the acquired captured image data is transmitted together with a product code. When the communication unit 43 receives the product code and the captured image data from the product information acquisition device 10, the control unit 40 of the management device 12 receives the received product code and the product code and / or product position information stored in the storage unit 42. The mobile device 11 is selected based on the above and the call information including the captured image data is transmitted to the communication unit 43 to the selected mobile device 11. The mobile device 11 receives the call information and displays an image related to the customer's face based on the captured image data included in the received call information.
According to this configuration, the staff can recognize the face of the customer to be served by referring to the image related to the customer's face displayed on the mobile device 11.

Moreover, in this embodiment, the merchandise information acquisition apparatus 10 is provided in the predetermined position of store TP.
According to this configuration, an accurate staff can be called according to the product selected by the customer using the product information acquisition device 10 provided in the store TP.

Moreover, in this embodiment, the merchandise information acquisition apparatus 10 alert | reports the information which encourages waiting for the staff in the position where the goods were displayed, when a merchandise code is acquired.
According to this configuration, the customer who has selected the product can reliably recognize the position where the customer should wait to receive the customer service.

In the present embodiment, the product information acquisition apparatus 10 acquires a product code by reading a product barcode (product code).
According to this configuration, the product information acquisition apparatus 10 can acquire a product code by using a product barcode.

<Modification>
Next, modifications will be described.
In 1st Embodiment mentioned above, the merchandise information acquisition apparatus 10 was an apparatus provided in the predetermined position of store TP.
On the other hand, the product information acquisition device 10 may be a device provided in a shopping cart prepared in the store TP.
According to this structure, in the store TP, it is possible to provide the product information acquisition apparatus 10 at an appropriate position by suitably using the shopping performed by the customer using the shopping cart. Moreover, according to the said structure, when a customer inquires about goods, it is not necessary to take goods and go to the goods information acquisition apparatus 10, and it can aim at reduction of a customer's burden.

Moreover, the product information acquisition apparatus 10 may be a terminal held by a customer. The terminals owned by customers are, for example, tablet-type mobile phones, tablet-type computers, and notebook computers. For example, for tablet-type mobile phones, devices with cameras are widely used, and barcodes can be read using cameras.
According to this structure, the terminal which a customer holds can be used as the product information acquisition apparatus 10, and it is not necessary to provide a dedicated apparatus in the store TP.

The above-described embodiment is merely an aspect of the present invention, and can be arbitrarily modified and applied within the scope of the present invention.
For example, in the above-described embodiment, the aspect of communication between apparatuses has been specifically described, but the aspect of communication between apparatuses is not limited to the illustrated aspect. The communication may be wired communication or wireless communication, and the communication standard to be used is not limited.
For example, in the above-described embodiment, the management device 12 that functions as a server is a device that connects to the same local area network LN as the mobile device 11 and the product information acquisition device 10. However, the management device 12 does not need to be connected to the same local area network LN as the mobile device 11 and the product information acquisition device 10, and may be connected to another local area network LN or connected to the Internet. It may be a cloud server.
Further, for example, in the above-described embodiment, the mobile device 11 is a tablet-type terminal, but the mobile device 11 is not necessarily a tablet-type terminal.
In addition, for example, in the above-described embodiment, the product information acquisition apparatus 10 and the mobile device 11 perform notification of various types of information by display. However, instead of display or in addition to display, a configuration that performs notification by voice. But you can.
Each functional block described with reference to the drawings can be arbitrarily realized by hardware and software, and does not suggest a specific hardware configuration.

  DESCRIPTION OF SYMBOLS 1 ... Control system, 10 ... Merchandise information acquisition apparatus, 11 ... Portable apparatus, 12 ... Management apparatus, 20 ... Apparatus control part, 21 ... Apparatus input part, 22 ... Apparatus storage part, 23 ... Apparatus communication part, 24 ... Apparatus display , 25 ... Camera, 26 ... IC card reader, 27 ... Bar code reader, 30 ... Mobile device control unit, 31 ... Mobile device input unit, 32 ... Mobile device storage unit, 33 ... Mobile device communication unit, 34 ... Touch panel, 35 ... Beacon receiving unit, 36 ... GPS unit, 40 ... Control unit, 40a ... Mobile device management unit, 40b ... Staff management unit, 40c ... Product management unit, 41 ... Input unit, 42 ... Storage unit, 42a ... Mobile device information Management database, 42b ... Staff information management database, 42c ... Product information management database, 43 ... Communication unit (reception unit, transmission unit).

Claims (13)

A plurality of portable devices that can be carried by the staff of the store where the products are displayed,
A product information acquisition device for acquiring and transmitting product information carried on the product;
A receiving unit that receives the product information transmitted by the product information acquisition device, a storage unit that associates and stores the product information and product position information related to a position where the product is displayed, and transmits call information to the portable device. Based on the received product information and the product information and / or the product position information stored in the storage unit when the product information is received by the receiving unit from the transmission unit and the product information acquisition device. A management device having a control unit that selects the portable device and causes the transmission unit to transmit the call information to the selected portable device;
A control system comprising: The storage unit of the management device is
Storing portable device position information relating to the position of the portable device;
The control unit of the management device
When the product information is received by the receiving unit from the product information acquisition device, the portable device is selected based on the received product information and the mobile device position information stored in the storage unit. The control system according to claim 1, wherein The storage unit of the management device is
Storing staff information about the staff capable of carrying the portable device;
The control unit of the management device
When the product information is received from the product information acquisition device by the receiving unit, the portable device is selected based on the received product information and the staff information stored in the storage unit. The control system according to claim 1. The staff information includes information related to the classification of the products that the staff can handle,
The storage unit of the management device is
Storing the product information and information indicating the classification of the product in association with each other;
The control unit of the management device
When the product information is received from the product information acquisition device by the receiving unit, the portable device is selected based on the received product information and the staff information stored in the storage unit. The control system according to claim 3. The product information acquisition device includes:
Obtain customer information specific to the customer from the customer who selected the product, send the acquired customer information together with the product information,
The storage unit of the management device is
Storing staff information including information about the customer that the staff carrying the portable device is exclusively responsible for;
The control unit of the management device
When the receiving unit receives the product information and the customer information from the product information acquisition device, the mobile device is selected based on the received customer information and the staff information stored in the storage unit. The control system according to claim 1. The product information acquisition device includes:
A camera capable of photographing the face of the customer who selected the product;
The customer's face that has selected the product is photographed with the camera, photographed image data is obtained based on the photographed result, and the obtained photographed image data is transmitted together with the product information,
The control unit of the management device
Based on the received product information and the product information and / or the product position information stored in the storage unit when the product information and the captured image data are received by the receiving unit from the product information acquisition device. Select a mobile device, for the selected mobile device, to transmit the call information including the captured image data to the transmission unit,
The portable device is
The control system according to claim 1, wherein the call information is received, and an image relating to the customer's face is displayed based on the captured image data included in the received call information.   The said merchandise information acquisition apparatus is provided in the predetermined position of the said shop, The control system of any one of Claim 1 thru | or 6 characterized by the above-mentioned.   The said merchandise information acquisition apparatus alert | reports the information prompting to wait for the said staff in the position where the said merchandise was displayed, when the said merchandise information is acquired. The described control system.   The control system according to claim 1, wherein the product information acquisition device is provided in a shopping cart prepared in the store.   The control system according to claim 1, wherein the product information acquisition device is a terminal held by a customer who has selected the product.   The control system according to claim 1, wherein the product information acquisition device acquires the product information by reading a code of the product. A product information acquisition device, and a management device capable of communicating with a plurality of portable devices that can be carried by staff of a store where products are displayed,
A receiving unit for receiving product information carried by the product acquired and transmitted by the product information acquisition device;
A storage unit that stores the product information and product position information related to a position where the product is displayed;
A transmitter for transmitting call information to the portable device;
When the product information is received by the receiving unit from the product information acquisition device, the portable device is selected based on the received product information and the product information and / or the product location information stored in the storage unit And a control unit that causes the transmitter to transmit the call information to the selected portable device,
A management apparatus comprising: The product information acquisition device acquires and transmits the product information carried by the product displayed in the store,
In the management device, the product information and the product location information related to the position where the product is displayed are stored in association with each other, the product information acquired and transmitted by the product information acquisition device is received, and the received product information and Based on the product information and / or the product location information stored in the management device, the store staff selects from a plurality of portable devices that can be carried, and transmits call information to the selected portable device. A control method for a control system.

Images