JP2017151515A - Watching system, watching server device, watching method and computer program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a watching service for plural people who are watched, capable of improving watching accuracy and achieving efficiency of watching business.SOLUTION: An alert condition is set according to a characteristic subject of a person who is watched (user), then determination of presence/absence of occurrence of an alert according to an individual situation of a user, and an alert level is performed to improve watching accuracy. A watching screen 40 including an alert determination result or the like comprises a pictogram in which the characteristic subject of the user is expressed in a pattern-like state and a time frame 50 indicating a time when a television device is turned on first in one day, a background of each column 41a is classified by color for every alert level. By such a configuration of the watching screen 40, an operator can grasp a lifestyle or the like of each user, at a glance, and recognize an occurrence state of an alert, so that efficiency of watching business can be achieved.SELECTED DRAWING: Figure 11

Description

  In the present invention, when an operator monitors the situation of a plurality of users to be watched over, the presence or absence of an alert is determined according to the individual circumstances of the user, and the user's individual circumstances can be grasped at a glance. The present invention relates to a watching system, a watching server device, a watching method, and a computer program that improve watching accuracy and improve the efficiency of watching work.

  Conventionally, there are various monitoring services that enable remote confirmation of the status of a person living remotely (a person who can be watched over). As a general example of such a monitoring service, a monitoring device that detects the user's situation in some form is installed in the user's house to be monitored, and information detected by the monitoring device is networked. The system on the monitoring service provider's side acquires it through the system, determines the alert level (warning, danger, caution level, etc.) of the user based on the acquired information, and displays the determination result on the screen. The operator of the watching service monitors the status of a plurality of users collectively.

  In addition, as another example of the watching service, there is a case where it is provided to a family who lives away from the person who is watching over, and in the following Patent Document 1, it is installed in the house of the user to be watched over. In addition to operating conditions for various electrical devices and appliances, a system is disclosed in which the biometric information of a user is also acquired to determine the degree of alert in detail, and the determination result is presented to a family etc. via a network. ing. Patent Document 2 below discloses a system that periodically obtains answers to a plurality of questions related to health conditions from a user to be watched and notifies a family or the like via a network.

JP 2014-186402 A JP2015-108894A

  In the conventional monitoring service, the determination condition used for determining the alert has a uniform content. Therefore, even if the user-specific circumstances differ from user to user, such different circumstances are not particularly considered in the alert determination, and the alert determination is performed uniformly. For this reason, the conventional monitoring service has a problem that it is difficult for the operator to perform the monitoring work in consideration of individual circumstances of the user.

  In addition, when the operator monitors the situation of a plurality of users collectively, the above-described information that can grasp the individual circumstances of the user at a glance is not provided to the operator in the conventional monitoring service. Even in this respect, there is a problem that it is difficult to carry out a high-accuracy watching operation in consideration of individual specific circumstances of the user.

The present invention has been made in view of such circumstances, and by setting alert conditions for each user's characteristic items, alert determination reflecting the individual circumstances of the user, etc. is performed so as to improve the monitoring accuracy. An object is to provide a watching system, a watching server device, a watching method, and a computer program.
In addition, the present invention presents an alert determination result together with a graphic representation of the user's individual circumstances, etc., so that it can further contribute to the efficiency of the operator's monitoring work and the improvement of the monitoring accuracy. It is an object to provide a watching system, a watching server device, a watching method, and a computer program.

  In order to solve the above-described problem, the monitoring system according to the present invention receives power supply information indicating a power on / off status from an output device having a communication function in which a power on / off operation is performed by a user to be monitored. In the monitoring system including a monitoring server device and an operator terminal, the monitoring server device associates an alert condition based on the power on / off time of the output device with a user characteristic item included in an item representing a user characteristic. Means for storing the set alert setting information, means for determining the presence / absence of an alert for each user based on the received power supply information and the stored alert setting information, and a watching screen showing the presence / absence of the alert for each determined user Means for generating watching screen information according to the information and the generated watching screen information as the operator terminal Means for transmitting, when the operator terminal receives watching screen information from the watching server device, means for generating a watching screen based on the received watching screen information, and means for displaying the generated watching screen; It is characterized by providing.

  The monitoring server device according to the present invention is a monitoring server device that receives power supply information indicating a power on / off status from an external output device having a communication function in which a power on / off operation is performed by a user to be watched. Means for storing alert setting information in which an alert condition based on a power on / off time of an external output device is set in association with a user characteristic item included in an item representing a user characteristic, and received power information and storage Based on the alert setting information to be generated, means for determining whether or not an alert has occurred for each user, means for generating watching screen information corresponding to the watching screen including information indicating the presence or absence of the determined alert for each user, and generated And a means for transmitting watching screen information to an external operator terminal.

The watching server apparatus according to the present invention stores an image table storing a graphic image representatively representing a user characteristic relating to the user characteristic item, and an image corresponding to the user characteristic from the graphic table to the user. A monitoring screen information corresponding to a watching screen including the specified icon in association with the user.
The watching server device according to the present invention includes: means for storing pattern setting information in which a plurality of patterns are set according to the user characteristic items; and means for specifying a pattern to which a user belongs based on the pattern setting information. The pattern setting information includes the alert setting information.

The watching server device according to the present invention includes a means for storing a time when each external output device is initially turned on in a day, and is a time chart showing a power on / off time of each user's external output device The watch screen information corresponding to the watch screen marked with the first power-on time in the day is generated.
The monitoring server device according to the present invention is characterized in that the item representing the user's characteristics includes at least one of a user's living environment, health degree, and life inconvenience.

In the monitoring server device according to the present invention, the alert setting information is set with alert conditions corresponding to a plurality of levels of alerts, and generates monitoring screen information corresponding to a monitoring screen indicating a plurality of levels of alerts for each user. It is characterized by the above.
The watching server device according to the present invention is characterized in that the watching screen information including a rearrangement menu that enables a user to set a condition for rearranging information for each user on the watching screen is generated. .

  In the watching method according to the present invention, the watching server device receives power supply information indicating a power on / off state from an external output device having a communication function in which a power on / off operation is performed by a user to be watched. In the monitoring method for receiving and generating information related to monitoring, the monitoring server device sets an alert condition based on a power on / off time of an external output device as a user characteristic item included in an item representing a user characteristic. A step of storing the alert setting information set in association with each other, a step of determining whether or not an alert has occurred for each user based on the received power supply information and the alert setting information to be stored, and whether or not the determined alert has been generated for each user. A step of generating watching screen information corresponding to the watching screen including the information to be displayed, and the generated watching screen information Characterized in that it comprises the steps of transmitting to the Operator terminal.

  Furthermore, the computer program according to the present invention receives power supply information indicating a power on / off status from an external output device having a communication function in which a server user performs a power on / off operation on a server computer. Then, in the computer program for generating information related to watching, the server computer is provided with an alert condition based on the power on / off time of the external output device as a user characteristic item included in the item representing the user characteristic. A step of storing the alert setting information set in association with each other, a step of determining whether or not an alert has occurred for each user based on the received power supply information and the alert setting information to be stored, and whether or not the determined alert has been generated for each user. That generates watch screen information according to the watch screen And-up, characterized in that and a step of transmitting the generated was watching screen information to the outside of the operator terminal.

  In the present invention, the alert condition is determined for each user based on the alert setting information set in association with the user characteristic items, so that the individual specific circumstances of the user are reflected. The occurrence of an alert can be determined, and a watch screen including a watch determination result that matches the user's actual situation can be presented to the operator, thereby making it easier for the operator to perform watch work with improved watch accuracy.

  In the present invention, the server device that generates watching server information for displaying a watching screen that includes a graphical representation of the user characteristics related to the user characteristic items in association with the user is generated. Therefore, an operator who looks at the image on the watching screen can easily grasp the individual characteristics of the user from the image at a glance, and can easily perform the watching operation with high accuracy in consideration of the individual circumstances of the user.

  In the present invention, a plurality of patterns are set according to user characteristic items included in the user characteristics, and alert conditions are set for each pattern. Can be determined for each user, and by roughly classifying each user by a plurality of patterns, even if alert determination is performed for each user based on user characteristics, the alert determination process can be performed efficiently. become.

  In the present invention, when the alert determination is performed based on the power on / off time of the output device in which the power is turned on / off by the user, the time zone when the output device is first turned on in one day. The operator will be able to confirm whether or not the user has performed the power-on operation as usual in the early hours of the day based on the marking. It is possible to provide a situation for the operator to quickly notice whether or not

  In the present invention, since at least one of the user's living environment, health level, and life inefficiency is used as an item representing the user's characteristics, the individual circumstances of the user are accurately reflected in the alert determination. In particular, the residence relationship of the user is important in performing alert determination according to the user's actual situation.

  In the present invention, since alert determination is performed in a plurality of stages, the user situation determined in consideration of the individual circumstances of the user can be presented to the operator by stage, thereby improving the monitoring accuracy by the operator. Useful. In addition, for example, it is assumed that the determination is made in three stages, for example, “warning” with the highest alert level, “caution” with the next highest alert level, and “normal” with the normal level. it can.

  In the present invention, since the information for each user included in the watching screen can be rearranged according to various conditions, the information for each user can be arranged in the order based on the conditions that the operator wants to check. Thus, it becomes possible to contribute to the efficiency of the operator's watching work. For example, rearranging the information for each user in descending order of alert level is beneficial because the operator can check the status of each user in descending order of priority in the monitoring work.

  In the present invention, since the alert condition is determined for each user based on the alert setting information set in association with the user characteristic item, the occurrence of the alert is determined reflecting the individual circumstances of the user. In addition, it is possible to present to the operator a watch screen including a watch determination result that matches such a user's actual situation, and to contribute to the operator performing watch work with high watch accuracy.

  In the present invention, an operator who sees a graphic image in the watching screen by displaying a watching screen in which the graphic representing the user's characteristic related to the user characteristic item is included in association with the user. Can grasp the user's individual circumstances at a glance, and can perform a more accurate watching operation in consideration of the user's individual circumstances.

  In the present invention, a plurality of patterns are set according to user characteristic items, and alert conditions are set for each of the plurality of patterns. Therefore, alert determination may be performed for each user based on the user characteristic items. Since the characteristics of each user can be roughly divided by a plurality of patterns, the alert determination process can be executed efficiently.

  In the present invention, the output device that is turned on / off by the user presents the operator with a watch screen that marks the time zone when the power is first turned on in the day. Thus, the operator can confirm whether or not the user has performed the power-on operation as usual, based on the marking, and can present a situation in which the operator notices early whether the user is in a dangerous situation.

  In the present invention, since at least one of the user's living environment, health level, and life inefficiency is used as the item of the user's characteristics, the individual circumstances of the user can be accurately reflected in the alert determination. Therefore, it is possible to appropriately perform watching work with higher watching accuracy than in the past.

  In the present invention, since alert determination is performed in a plurality of stages, the user situation determined in consideration of the individual circumstances of the user can be presented to the operator for each stage, and the operator relates to watching among the plurality of users. This is useful for determining priorities.

  In the present invention, since the information for each user included in the watching screen can be rearranged according to various conditions, the information for each user can be arranged in the order desired by the operator. Can contribute to efficiency.

It is the schematic which shows the whole structure of the watching system which concerns on 1st Embodiment of this invention. It is a graph which shows an example of the list of the user characteristic matters contained in the item showing a user's characteristic. It is a block diagram which shows the main internal structures of the television apparatus which a user performs on / off operation etc. (A) is the schematic which shows a question screen, (b) is the schematic which shows an answer screen. It is a block diagram which shows the main internal structures of a monitoring server apparatus. It is a chart which shows an example of a pattern table. It is a chart which shows an example of a pictogram table. It is a chart which shows an example of a user table. It is a chart which shows the daily situation table which constitutes watching situation DB. It is the schematic which shows the outline | summary of the top page screen with respect to an operator. It is the schematic which shows a watching screen. It is the schematic which shows the state which expanded the menu column in a watching screen. It is a block diagram which shows the main internal structures of an operator terminal. It is a flowchart which shows the process sequence of the watching method.

  FIG. 1 shows an overall outline of a monitoring system 1 according to the first embodiment of the present invention. The watching system 1 of the present invention is for providing a watching service for remotely watching a user who is a watching target. In particular, by devising the contents of the watching screen displayed on the operator terminal 100 based on information on the watching from the watching server device 30 managed by the system provider, a plurality of watched persons (users M1, M2, etc.) ) Can be quickly grasped by the operator OP, and each user's situation (alert occurrence situation, etc.) can be determined in consideration of individual circumstances (user characteristics). ing.

  In the monitoring system 1, the operator OP remotely monitors the status of the users M1, M2,... Mn who are the monitoring targets living in the houses H1, H2,. Is confirmed to correspond to the alert generation level such as warning and caution, the operator OP contacts the monitors K1, K2,... Kn, and the monitors K1, K2,. Will rush to the user.

  As examples of the supervisors K1, K2,... Kn, the user's family / relatives, the staff of the hospital to which the user visits, the security company to which the user has a contract, and the like can be assumed. These supervisors K1, K2,... Kn can receive emergency communications using the mobile communication terminals D1, D2,... Dn, and as mobile communication terminals D1, D2,. Can be applied to a notebook computer, a smartphone, a PDA with a communication function, a mobile phone, etc. having a wired or wireless communication function.

  In addition, the watching system 1 according to the present embodiment is a television having a communication function installed in the houses H1, H2,... Hn of the users M1, M2,. John devices TV1, TV2... TVn are used. The television device TV1 or the like is an output device that outputs video and audio of a broadcast program, and operations such as power on / off are performed by each user M1 and the like. The television device TV1 and the like may routinely be turned on / off by each user on a daily basis for the purpose of outputting a scheduled broadcast program, and for users who live alone, It is also used to distract loneliness in that it can hear people's voice, and the power may be turned on for a long time from getting up to bedtime.

  For this reason, the use status of the television device in the user to be watched is generally characterized in that the power on / off operation is performed in close contact with the life of the user. In determining the situation remotely, the user's situation is indirectly detected using the power on / off state of the television apparatus. In the present embodiment, various information (questions for asking the user's condition, etc., information on life (weather forecast, city and town information, shopping street information, etc.)) from the monitoring server device 30 to the television device TV1 etc. In addition, the television apparatus TV1 and the like have a function of watching the user's response to such information and transmitting the information to the server apparatus 30.

  The users M1 and M2 to be watched over need to join and register the watch service when receiving the watch service, and submit various information related to the user to the service management company for registration. Specific contents of the information to be submitted include personal information such as the user's own name, address, telephone number, e-mail address, emergency contact information, etc. In this embodiment, alert determination according to user characteristics is performed. Information on user characteristics is also submitted due to the relationship.

  FIG. 2 shows a list 5 of user characteristic items which are information related to user characteristics submitted by the user. In this list, there are items such as “gender”, “residential environment”, “health level”, “degree of inconvenience”, “outing tendency”, “first on-time” as types of user characteristics, Each item includes a plurality of user characteristic items that represent the characteristics of the user in the item. Based on this list 5, the user selects a user characteristic item that matches the user and operates a watch service. It will be submitted to the company.

  In the list 5 shown in FIG. 2, in the present embodiment, each item of “residential environment”, “health level”, and “degree of inconvenience of life” is regarded as important when the alert is determined by the user. The item “residential environment” includes three types of user characteristics according to the user's living environment: “completely living alone”, “single-day living alone”, “couple living”, and the item “health level” Depending on the degree of chronic illness, it includes three types of user characteristics: “disease (serious)”, “disease (low)”, and “health”. 3 types of user characteristic items “non-free (many)”, “non-free (low)”, and “non-free (no)” are included.

  In addition, the above-mentioned three items of “completely living alone”, “single day living alone”, and “couple living together” are also used for generating a watching screen to enable the operator OP to quickly grasp the user situation. ”And“ first on-time ”are also used. The item “first on-time” corresponds to the television devices TV1, TV2... TVn installed in the houses H1, H2... Hn of the respective users M1, M2. As a time zone when each user first turns on the power in one day, it includes a plurality of types of user characteristics such as “5 o'clock”, “6 o'clock”, “7 o'clock”, and “8 o'clock”. ing.

  In addition, the information regarding the above-mentioned user (user's personal information, information according to user characteristics, etc.) can be asked to the user in a questionnaire format, and the user can answer the questionnaire by himself / herself. Applicable items will be selected, and a document showing the contents of the response will be submitted to the monitoring service operator by mail or fax. Note that it is possible to inquire about the above-mentioned information about the user on the website basis instead of the document basis and receive the answer.

  The users M1, M2,... Mn to be watched are contracted with a watch service operating company that provides the watch service, and personal information regarding the users M1, M2,. A system operator who is not a contracting party (a company that manages the monitoring server device 30 of the monitoring system 1) cannot store personal information. Therefore, personal information protected by the Personal Information Protection Law is stored and stored in the service server S managed by the service management company, and the operator needs to contact the person who rushes to the user. Accordingly, the watching server device 30 requests and acquires personal information such as contact information from the service server S. Due to such circumstances, the monitoring system 1 according to the present embodiment is mainly configured by devices (such as the monitoring server device 30 and the operator device 100) that are managed by a system operator that is affiliated with the monitoring service operating company. Yes. Details of the present invention will be described below.

  FIG. 3 shows an outline of the main internal configuration of the television device 10 which is a specific example of the television device TV1 installed in the user's house. The television apparatus 10 includes a preprocessing unit 11, a decoding unit 12, an infrared processing unit 13, a control unit 14, a memory 15, an operation unit 16, a communication unit 17, a display output processing unit 18a, an audio output processing unit 18b, and the like. The connection line L is connected. Each of these units 11 and the like transmits and receives signals to and from the control unit 14 through the internal connection line L. Each unit 11 and the like transmit a signal indicating the current processing status and the like to the control unit 14, and the control unit 14 transmits each signal to each unit 11. The current processing status is grasped from the processing status and the like transmitted from the etc., and a control signal for controlling the processing to be performed next is sent to each unit 11 according to the grasped status. Each part of the television apparatus 10 is as follows.

  The preprocessing unit 11 includes a tuner unit, an A / D conversion unit, a quadrature detection unit, an FFT unit, and a demodulation unit, and an RF signal (digital broadcast signal) acquired by an antenna is input to the input signal. Then, a predetermined process is performed to demodulate the transport stream (TS), and the demodulated data is transmitted to the decoding unit 12 that performs the next process. The decoding unit 12 performs decoding processing on the transport stream demodulated by the preprocessing unit 11 and separates it into video, audio, and other data, and performs video decoding processing on the separated video stream for display. In addition to outputting to the output processing unit 18a, audio decoding processing is performed on the separated audio stream and output to the audio output processing unit 18b.

  The display output processing unit 18a performs processing necessary for predetermined video display to generate a video signal, and outputs the generated video signal to the display screen 10a. Thus, a broadcast video such as a broadcast program is displayed on the display screen 10a. Is displayed and output. In addition, the audio output processing unit 18b performs predetermined processing necessary for audio output such as amplification to generate an audio signal, outputs the generated audio signal to the speaker 10b, and outputs various sounds from the speaker 10b.

  On the other hand, as a part related to the interface system with the user, the infrared processing unit 13 performs communication processing (signal / data transmission / reception processing) according to a known infrared standard (for example, each standard of IrDA system). Specifically, infrared light including an operation signal issued from the remote control device 19 that receives an operation from the user is received and transmitted to the control unit 14. The control unit 14 plays a central role in executing various functions of the television device 10 and includes various processing contents defined in the basic program P1 and the watching program P2 stored in the memory 15. And functions as a means for performing various processes (communication control process, OSD display process, information output process, etc.).

  In addition, the television device 10 includes a memory 15 as a storage medium. What is stored in the memory 15 includes a basic program P1 and an OSD display table Tb1, etc. relating to the basic functions of the television device, and device identification information ID1, which is used for the monitoring service according to the present invention. There are a watch service display table Tb2, user identification information ID2, a threshold time F, a watch program P2, and the like.

  The basic program P1 corresponds to the firmware and system program of the television device 10, and the television device 10 has various functions as the television device (various functions for viewing television, communication functions, etc.). Various processes of the control unit 14 necessary for working are defined. The OSD display table Tb1 is a table that stores a plurality of display part data for appropriately OSD-displaying images and text used for various menus or warnings. The apparatus identification information ID1 is information indicating an identification code of the television apparatus 10, and is information transmitted to a communication destination in order to identify the other communication apparatus when performing communication. However, it is used as a device ID for identifying the user's television device.

  The watch service display table Tb2 stores various display part data used to display an image, text, and the like related to the watch service screen on the display screen 10a of the television device 10, and is implemented in this embodiment. The form includes display part data corresponding to various screens shown in FIGS. 4 (a) and 4 (b).

  For example, as for the question screen 21 shown in FIG. 4A, the first button 21a corresponding to “good” and “normal” are selected as the text indicating the question and the choices indicating a plurality of answers to the question. The display part data includes a second button 21b and a third button 21c corresponding to “bad”, and a fourth button 21d corresponding to “scheduled going out” in cases other than answers. A user name (or nickname) or the like included in user identification information ID2, which will be described later, is read from the memory 15 and pasted on the portion of “Mr. XXX” included in the text. In addition, the phrase "Good morning" to be included in the text is adapted to greeting of the routine in accordance with the time zone is pasted, "Hello", according to other greetings such as "Good evening" Are included in the watching service display table Tb2. When the fourth button 21d corresponding to “scheduled to go out” is selected, another question screen (not shown) is displayed, and on the other question screen, the number of days scheduled to go out (1, 2, 3 days) Etc.) ”can be selected. When such a selectable item is operated, information indicating the number of days scheduled to go out according to the selected item is transmitted to the watching server device 30.

  In the answer screen 22 shown in FIG. 4B, the answer history information 22a transmitted from the watching server device 30 is pasted at the center, and the text “living support” at the top, the answer history Parts data corresponding to the text arranged at the top of the information 22a and the bar-shaped text at the bottom (when the enter button is pressed, the screen is switched to the next screen) is included in the watching service display table Tb2 (the question screen described above) The same applies to 21 etc.). The part of “Mr. XXX” included in the text at the top of the response history information 22a is the same as in FIG. 4A, and “ΔΔΔ” is selected in FIG. 4A. The contents of the answers are pasted. Note that the television device 10 is also configured to display screens having contents other than those shown in FIGS. 4A and 4B (for example, various information screens regarding local government services in which the user resides). Each of the screens 21 and 22 as described above is generated using the display part data stored in the monitor service display table Tb2 stored in the memory 15, and is also stored in the monitor service display table Tb2. Of course, part or all of the displayed part data can be acquired from an external server such as a monitoring server device. For example, the television device 10 is necessary from the monitoring server device or the like when the power is turned on. The display screen data may be acquired and the display screen may be generated using the acquired data.

  Also, the user identification information ID2 stored in the memory 15 shown in FIG. 3 is information (user ID) for identifying a user (person to be watched M1) registered in the monitoring service, and the user ID is When the user registration for the watch service is completed, the user information including the issued user ID is issued to the user who has completed the user registration by the watch service operating company. The user information including the user ID transmitted in this way is stored in the memory 15 as the user identification information ID2.

  Furthermore, the threshold time F stored in the memory 15 is used in one of a plurality of processes defined by the watching program P2 to be described later, and in this embodiment, 3 minutes is set as a default value. Although set, it can be set to a desired value between 10 seconds and 10 minutes by a setting menu (not shown).

  Furthermore, the watching program P2 stored in the memory 15 is an application program that defines the processing on the television device 10 side in performing the watching service according to the present invention, and is stored in the memory 15 of the television device 10 as an application. It is installed as appropriate (note that it is of course possible to install it in the memory 15 in advance when the television device 10 is manufactured). The watching program P2 defines the processing contents performed by the control unit 14 regarding the watching service, and specifically defines various processing contents as follows.

  As an example of the processing content defined by the watching program P2, there is firstly a power on operation. When the user performs a power-on operation and transitions from the power-off state to the power-on state, if the power-on operation is the first in the day, a flag indicating that the power is on (power-on flag) is set in the memory 15. The first power-on information (corresponding to the situation information) indicating that the first power-on state has been achieved in one day is specified together with the device identification information ID1 and the user ID, and the communication unit 17 The program P2 prescribes that the process of transmitting using is performed. Whether the power-on operation is performed for the second time or later in the day can be determined by the control unit 14 based on whether or not the power-on flag is set in the memory 15, and the power-on operation is performed for the second time or later in the day. In a case where the second and subsequent power-on information (corresponding to the situation information) indicating that the power-on state is the second and subsequent times in one day, together with the device identification information ID1 and the user ID, the communication unit 17 The watching program P2 defines that the transmission process is performed using.

  Note that the control unit 14 of the television apparatus 10 constantly detects the current date and time based on information indicating the date and time included in the received broadcast signal, and when detecting that the date has changed, If the power-on flag is set at 15, the watch program P2 also prescribes that the process for resetting the power-on flag so as not to be set is performed.

  In addition, the watching program P2 transmits power-on information for each power-on operation, and then displays the question screen 21 shown in FIG. 4A on the display screen 10a. A process for reading data from the watch service display table Tb2 stored in the memory 15 is defined. Then, based on the read display part data, the time from the display output of the question screen 21 to the display screen 10a to the reception of an answer by the selection of the first button 21a to the fourth button 21d included in the question screen 21 is counted. The monitoring program P2 also regulates the (measurement) processing. Furthermore, the watching program P2 also defines a process for comparing whether or not the measured time exceeds a threshold time F stored in the memory 15.

  As a result of the comparison, if the measured time does not exceed the threshold time F and any one of the first button 21a to the fourth button 21d is selected and an answer to the question is received during that time, the selected button The watching program P2 stipulates that correspondence information (corresponding to the situation information) indicating the content related to is transmitted to the watching server device 30 using the communication unit 17. Furthermore, when none of the first button 21a to the fourth button 21d is selected (without accepting an answer or the like related to the question) and the measured time exceeds the threshold time F as a result of the comparison, the question screen 21 is displayed. The watching program P2 regulates watching over the correspondence information (corresponding to the situation information) indicating that there is no correspondence to be transmitted to the server device 30.

  Further, when the user performs a power-off operation, the watching program P2 displays power-off information (corresponding to status information) indicating that the power is turned off, as in the case of the power-on operation, and the device identification information ID1. In addition to the user ID, it is also defined to perform processing for transmitting to the watching server device 30 using the communication unit 17.

  Note that the watching program P2 displays the answer screen 22 in FIG. 4B when it is accepted that the first button 21a to the fourth button 21d are operated on the question screen 21 in FIG. 4A. When the fourth button 21d is operated, the display switches to a question screen (not shown) asking for the number of days to go out as described above. On the question screen, the number of days to go out (1 When any item representing “day, 2nd, 3rd, etc.” is selected, a process for displaying the answer screen 22 of FIG. 4B is defined. When the answer screen 22 in FIG. 4B is displayed, the watching program P2 specifies that the determination button of the remote control device 19 or the like is detected, and the determination button is operated Defines a process for switching the display to another screen (for example, a screen of a local government service). On the other screen, when the end button of the remote control device 19 is operated, the program P2 is watched to switch the display to the television broadcast screen of the channel based on the last channel function or the channel specified by default. Stipulate.

  Returning to FIG. 3, the description of the internal configuration of the television apparatus 10 will be continued. The operation unit 16 is a user interface provided on the casing of the television device 10 and includes a volume switch button, a channel switch button, an input switch button, and the like in addition to the power switch 16a for switching power on / off. ing. The communication unit 17 corresponds to a communication means, and performs communication processing based on a known communication standard (for example, a LAN standard by IEEE or the like, or a standard by DLNA (registered trademark) or the like) according to the control of the control unit 14. And has a structure capable of connecting a communication cable such as a LAN cable.

  Note that the communication unit 17 is built in the television device 10 and an external connection unit (for example, a connection terminal using a method such as HDMI (registered trademark), USB (registered trademark), or IEEE1394) included in the television device 10. ) Is assumed to be external. Further, when externally attached, the communication device corresponding to the externally connected communication unit 17 stores the above-described monitoring program P2 and the like so that the CPU of the communication device performs each process related to the monitoring service. Even when the communication unit 17 is externally attached in this manner, in the present invention, the television device 10 functions integrally with the external communication unit 17.

  In addition, the remote control device 19 for remotely operating the television device 10 by the user has a power switch for switching the power on / off of the television device 10, and includes a number button consisting of a total of 12 buttons, In addition to left / right key, enter button, volume adjustment key, channel switch key, question request button, back button, end button, menu button, a total of four color buttons (blue button, red button, green button, yellow button) Have. When an operation from the user is accepted by each of these buttons and switches, an infrared ray indicating the content of the accepted operation is emitted from the remote control device 19. Note that a power-on operation or a power-off operation is performed by the user operating either the power switch 16a of the operation unit 16 or the power switch of the remote control device.

  FIG. 5 shows a main internal configuration of the watching server device 30 of the watching service (watching system 1). A general server computer (a computer having a web server function) is applied to the watching server device 30 of the present embodiment, and various devices and the like are connected to the MPU 30a that performs overall control and various processing through the internal connection line 30h. Various devices include a communication module 30b, a RAM 30c, a ROM 30d, an input interface 30e, an output interface 30f, a mass storage system (HDD system) 30g, and the like.

  The communication module 30b is a communication device corresponding to a connection module with a wide area network, and conforms to a required communication standard (for example, a LAN module). The communication module 30b is connected to a wide area network via required communication devices (not shown, for example, a router or the like), and each watched television device TV1, TV2... TVn, operator terminal 100. , Communication with the mobile communication terminals D1, D2,... Dn of the service side server S, the supervisors K1, K2,.

  The RAM 30c temporarily stores contents, files, and the like accompanying the processing of the MPU 30a, and the ROM 30d stores programs and the like that define the basic processing contents of the MPU 30a. The input interface 30e is connected to a keyboard 30i, a mouse, and the like for receiving operation instructions from a system administrator of the system operator, and transmits the operation instructions received from the system administrator to the MPU 30a. The output interface 30f is connected to a display 30j (display output device), and outputs the contents accompanying the processing of the MPU 30a to the display 30j so that the system administrator can check the current processing contents and the like. .

  The mass storage system 30g (corresponding to a storage device) stores various databases (DB), tables, programs, and the like. Specifically, the server program 31, the watching system program 32, the pattern table 33, and the pictogram table. 34, a user table 35, a watching situation DB 36, an operator table 37, a website DB 38, and the like are stored.

  The server program 31 defines various processes according to the server operation system. The MPU 30a performs processes based on the specified contents, so that the watching server apparatus 30 has basic functions as a server computer. Fulfill. The watching service program 32 will be described later, and the pattern table 33 and the like will be described first.

  FIG. 6 shows an outline of the contents of the pattern table 33. The pattern table 33 corresponds to pattern setting information in which a plurality of patterns are set in accordance with user characteristic items included in a plurality of types of user characteristics, and the alert level (emergency level) in the watching process is efficiently determined. Therefore, the table is used when each user is classified by pattern. The pattern table 33 of the present embodiment defines a total of five types of patterns A to E. Note that the number of patterns is not limited to five, and can be increased or decreased as appropriate according to the specifications of the monitoring service, the number of users, etc. From two or more, in some cases, more than five and six Of course, it is also possible to classify users according to patterns by appropriately setting seven types, eight types and the like.

  The pattern A in the pattern table 33 in the present embodiment is intended for a user who has particular attention. The pattern B is for the user who has a little attention from the viewpoint of the “residential environment” of the user. The pattern C is for the user who has a little attention from the viewpoint of the “health level” of the user. The pattern D is for a user who has a little attention from the viewpoint of the user's “physical inconvenience (life inefficiency)”. The pattern E is for users who do not require much attention in the user characteristics.

  As shown in FIG. 6, the pattern table 33 includes, for each of the types of patterns A to E described above, user attributes, alert conditions about the power-on state of the user's television device (alert condition: power-on), and television. Each of the alert conditions (alert condition: power off) for the power off state of the John device is set. As user attributes in the pattern table 33, user characteristic items included in the user characteristic items of “living environment”, “health degree”, and “degree of life inefficiency” in the user characteristic item list 5 shown in FIG. Is used.

  Specifically, the user attribute of the pattern A defines a condition that combines user characteristic items of “completely living alone”, “disease (serious)”, and “free (multiple)”, and this condition is met. It is determined (specified) that the user belongs to the pattern A. The user attribute of pattern B is a condition that is combined with a user characteristic item in which the degree of health is “disease (mild)” or the degree of life inefficiency is “inconvenient (low)” in the case of “single day living alone” or more Is defined. Therefore, users who are “completely living alone” who do not belong to the pattern A and who are “disease (light)” or “impaired (small)” also belong to the pattern B.

  As a user attribute of pattern C, a condition that combines user characteristics items of “disease (serious)” and “single-day living alone” or more is defined (except when belonging to pattern A). Is determined (specified) as belonging to the pattern C. As a user attribute of the pattern D, a condition that combines user characteristics items of “freedom (many)” and “single daytime” or more is defined (except when belonging to the pattern A), and this condition is met. It is determined (specified) that the user belongs to the pattern D. The user attribute of the pattern E is defined as a condition other than the condition related to the user attributes of the patterns A to D, and it is determined that a user who does not correspond to the patterns A to D belongs to the pattern E (specification ) Note that the above-described user attribute condition contents of the patterns A to E are merely examples, and other conditions can of course be set.

  In addition, “alert condition: power on” in the pattern table 33 of FIG. 6 is an item indicating an alert condition for the power on state of the user's television device, and “alert condition: power on” of pattern A includes A condition is defined such that when the duration of power-on is 12 hours or more, the level is “Caution”, and when the duration of power-on is 24 hours or more, the level is “warning”. The “warning” level means that the alert level (risk level) is higher than the “caution” level (the same applies hereinafter).

  Furthermore, “alert condition: power on” of patterns B to D defines the same condition contents, and when the power on duration is 24 hours or more, the level of “caution” and the power on duration Is 36 hours or more, the condition is that it corresponds to the level of “warning”. Accordingly, in this embodiment, alert determination is performed for patterns B to D under equivalent conditions. It should be noted that the condition contents of “alert condition: power on” in patterns B to D can be made different depending on the specifications of the monitoring service, etc. (“alert condition: power off” in patterns BD described later) The same applies to.

  The pattern E “alert condition: power on” is “caution” level when the power on duration is 36 hours or longer, and “warning” when the power on duration is 48 hours or longer. The condition is applicable to the level. From the above, pattern A for users who need special attention is set to be at the level of “Caution” or “Warning” with the shortest power-on duration. The patterns B to D are set to be at the level of “caution” or “warning” in the second shortest power-on duration, and the pattern E for the user who does not require much attention is the longest. It is set so as to be at the level of “Caution” or “Warning” for the duration of power on.

  “Alert condition: power off” in the pattern table 33 of FIG. 6 is an item indicating an alert condition regarding the power off state of the user's television apparatus. The condition is defined as the “attention” level when the duration time is 24 hours or more, and the “warning” level when the power-off duration time is 36 hours or more. “Alert condition: power off” of patterns B to D defines the same condition contents as in the case of “alert condition: power on” of patterns B to D, and the duration of power off is 36 hours. If it is above, the condition is “attention”, and if the power-off duration is 48 hours or more, the condition is “warning”.

  The pattern E “alert condition: power off” is “caution” level when the power off duration is 48 hours or longer, and “warning” when the power on duration is 60 hours or longer. The condition is applicable to the level. In this way, even in the case of “alert condition: power off”, as in the case of “alert condition: power on”, pattern A becomes the level of “caution” or “warning” with the shortest power off duration. For patterns B to D, the level of “Caution” or “Warning” is obtained with the second shortest power-off duration, and for Pattern E, the level of “Caution” or “Warning” is set with the longest power-off duration. It is set to become. In the same alert level (for example, “attention” level) of the same pattern, “alert condition: power off” has a longer time corresponding to the condition than “alert condition: power on”. This is because, in this embodiment, in general, the television apparatus emphasizes that the power-off state is longer than the power-on state. It is not limited to time setting. For example, in the case of an elderly person or the like, the television apparatus is kept on for almost all day, and the duration of power on may be longer than the duration of power off. In this case, it may be preferable to set the time corresponding to the condition to “Alert condition: Power on” longer than “Alert condition: Power off”. The length is preferably determined as appropriate according to the user's characteristics, living conditions, and the like.

  In the pattern table 33 described above, each of the items of “alert condition: power on” and “alert condition: power off” associated with the user attributes (including user characteristic items) for each pattern is the alert setting information. The pattern table 33 includes such alert setting information.

  FIG. 7 shows an example of the outline of the contents of the pictogram table 34. The pictogram table 34 is a table (pictogram table) that stores pictograms corresponding to icons that graphically represent user characteristics related to a plurality of types of user characteristic items shown in FIG. 2 in association with user characteristic items. There are basically three types of user characteristics associated with pictograms: “complete living alone”, “single-day living alone” and “couple living” in the “residential environment” item described above, and “health level”. The three categories of “disease (serious)”, “disease (light)”, and “health” in the items, and “freedom (many)”, “freedom (low)”, and “unfriendly” A combination of three types of “free (no)” is used, and in addition, in the case of “male”, each pictogram is represented in black, and in the case of “female”, it is represented in red (note that In FIG. 7, the pictogram of “female” is not red due to the relationship shown in monochrome).

  FIG. 8 shows an outline of the contents of the user table 35, in which user information transmitted from the service-side server S managed by the watching service operating company to the watching server device 30 is accumulated. Specifically, information regarding the user who has completed registration (user ID, gender, user characteristic item of living environment, user characteristic item of health level, user characteristic item of inconvenience of living, tendency to go out, first on-time, etc.) However, since it is transmitted from the service-side server S to the watching server device 30, the watching server device 30 stores the information related to the transmitted user in the user table 35 for each user ID and sequentially accumulates the information.

  In addition, the user who has completed the registration uses the television device 10 used by the user to perform a communication test with the watching server device 30 and is transmitted from the television device 10 during the communication test. When the server device 30 receives and acquires the user ID (user identification information ID2) and the device identification information ID1 included in the incoming information, the server device 30 associates the acquired device identification information ID1 with the acquired user ID. Processing to be stored in the table 35 is performed.

  Furthermore, when the watching server device 30 stores and stores information about the user in the user table 35, the type of the pattern to which the stored user belongs is specified by the processing of the watching system program 32 described later, and the specification is made. The pattern type corresponding to the user ID is stored in the user table 35, and the pictogram corresponding to the user is also specified from the pictogram table 34, and is stored in the user table 35 in association with the user ID in the same manner as the pattern. .

  It should be noted that the amount of information stored in the user table 35 increases as a new user registers with the watch service. On the other hand, when a registered user withdraws from the watch service, the information corresponding to the user is stored in the user table. 35 is deleted. In addition, user characteristic items included in each item such as “residence environment”, “health level”, and “degree of life inability” can be changed at any time after user registration. Is changed from “couple residence” to “single day residence”, the user watches the change and contacts the service company, and accordingly, the service server S sends the watch server device 30 to the user. Since the change notification of the information regarding is transmitted together with the user ID, the monitoring server device 30 updates the stored information of the user table 35 based on the received change notification when receiving such a change notification ( In some cases, the pattern type is also changed).

  FIG. 9 shows an outline of the contents of the daily situation table 36a that stores information on the watching situation of a certain day in the watching situation DB 36 stored in the mass storage system 30g. The watching situation DB 36 stores a daily situation table storing information such as the power-on / off situation transmitted from the television device of each user to the watching server device 30 and the screen answer shown in FIG. It is a collection of. Therefore, the watching situation DB 36 is a database in which information for each day is sequentially accumulated. For example, the watching situation DB 36 is a collection of daily situation tables from January 1, 2013 to December 11, 2013, for example. It has become.

  The daily situation table 36a in FIG. 9 stores information (situation information such as answers, other information, etc.) transmitted from each of the plurality of television apparatuses TV1 and the like of each user on December 11, 2015. Specifically, for each user ID, “device identification information”, “power on / off time”, “transmission contents”, “power on duration”, “power off duration”, “out”, In addition, information corresponding to each item such as “Remarks” is stored.

  In the item “device identification information” of the daily status table 36a, device identification information of the television device that has transmitted the information is stored. In the item “power on / off time”, when the information (situation information) transmitted from the television apparatus is “power on information”, the time when the “power on information” is received is stored. Similarly, when “power-off information” is received, the time when “power-off information” is received is stored. When “power-on information” and “power-off information” are received a plurality of times a day, the reception times are stored in the “power on / off time” item.

  In the item “transmission contents” of the daily situation table 36a, information (corresponding to situation information) indicating contents corresponding to the buttons 21a to 21d operated on the question screen 21 shown in FIG. Stored with time. It should be noted that the item “transmission contents” includes “no response (no operation)” when the buttons 21 a to 21 d operated on the question screen 21 shown in FIG. 4A are not operated beyond the threshold time F. Is stored together with the reception time of the information.

  In the “power-on duration” item of the daily status table 36 a, if “power-on information” is the most recently stored item among “power-on / off time” items, The elapsed time from the reception of the “on information” is watched and stored by the timer function provided in the server device 30, and the server device 30 then watches the “power off information” and counts this elapsed time. This is done until it is received. In the “Power-off duration” item, if “Power-off information” is the most recently stored item in the “Power-on / off time” item, the “Power-off information” is received. The elapsed time since then is watched and stored by the timer function provided in the server device 30, and this elapsed time is kept until the server device 30 receives the “power-on information” next time. The item “outing” stores the number of days scheduled to go out transmitted from the watching device (television device). The item “remarks” stores information that needs to be stored in association with the user ID in addition to the items described above.

  Further, the operator table 37 stored in the large-capacity storage system 30g is registered with information related to the operator who performs the operator work in the monitoring service. Information is registered. The operator table 37 stores the name, contact information (phone number), password, and the like of the operator in association with the operator ID assigned to each operator.

  As an example, the website table 38 stored in the mass storage system 30g includes page data (data based on HTML, XML, etc.) for displaying the parts constituting the web page screen shown in FIGS. It is stored. For example, when there is an access from the operator terminal 100 of the operator OP to the URL of a website constructed by the watching server device 30, the watching server device 30 displays page data of a web page screen (top page screen 39) as shown in FIG. Is read from the mass storage system 30g and transmitted to the access source operator terminal 100. Thereafter, the watching server device 30 generates watching screen information for enabling the operator terminal 100 to display the watching screen shown in FIG. 11 in accordance with the operation content transmitted from the operator terminal 100, and Transmit to terminal 100.

  Note that the top page screen 39 shown in FIG. 10 is a top page screen of a website provided for operators, and includes an operator ID input field 39a, a PW (password) input field 39b, and a login button 39c. It has become.

  Also, the watching screen 40 shown in FIG. 11 is a screen that is displayed when the login is completed based on the login operation performed on the top page screen 39. This watching screen 40 shows the watching situation of a plurality of users, and includes user fields 41, 42, 43 and the like showing the situation / information for each user. The contents of each user column 41, 42, 43, etc. will be described by taking the user column 41 as an example. In the user identification column 41a at the left end in the figure, a user ID and a pictogram indicating the characteristics of the user are arranged. In association with the user ID and the like, a time chart column 41b indicating a time zone from 0 to 24:00 a day and a TV usage status column 41c indicating an on / off time of the television device are arranged. It has become. The watching screen 40 has a rearrangement menu column 52 including a rearrangement condition for rearranging each user column 41 and the like under a predetermined condition at the upper left of the screen, and a rearrangement button 54 at the center of the screen. A logout button 55 is arranged on the upper right of the screen.

  In the time chart column 41b, a block indicating a time zone in which the user's television device is in a power-on state is darkly colored, while a block in a time zone in which the user's television device is in a power-off state is displayed. Light color is given. Further, the time chart column 41b includes a time frame 50 corresponding to a marking indicating a time when the television apparatus is turned on at the beginning of the day registered by the user. Further, the watching screen 40 is arranged with a current time indicator 51 indicating the current time so as to cut through the time chart column 41b such as the user columns 41 and 42.

  Then, the watching screen 40 is determined by the processing of the watching system program 32 to be described later with respect to the user identification column 41a, the time zone block indicating the power-off state in the time chart column 41b, and the background of the TV usage status column 41c. It is colored according to the alert level (warning, caution, normal) of the user. For example, in the case of “warning”, it is light pink (indicated by a plurality of horizontal lines in FIG. 11), and in the case of “caution”, it is light yellow ( In FIG. 11, each color is indicated by a diagonal grid line, and in the case of “normal”, light gray (shown in white in FIG. 11) is given. The watching screen 40 is configured to be presented to the operator OP by including the information indicating the presence / absence of alerting and the alert level for each determined user based on the background color coding described above. In addition, the presence / absence of an alert and the method of presenting an alert level are also indicated by indicating “warning”, “caution”, “normal” in association with the user ID, an icon indicating “warning”, “attention” An icon representing “”, an icon representing “normal”, and the like may be used in association with the user ID.

  The contents of the watching screen 40 having the above-described configuration are updated as needed with the passage of time and the reception of status information from the user's television device. For example, when the current time enters from 11:00 to 12:00, the position of the current time indicator 51 also moves to a location that points to 12:00 and changes to the power on / off state of each user's television device. If there is no, the status of the block at 11 o'clock is inherited to the status of the block at 12 o'clock, and the time in the TV usage status column 41c is also added by 1 hour.

  Further, for example, when the server apparatus 30 receives status information indicating that the power is turned off from the television apparatus of the user whose user ID in the user field 41 is “001”, The time zone block is changed from a dark color in the power-on state to a light color in the power-off state, and the TV usage status column 41c at the right end is also changed to the content of the power off. As described above, the watching screen 40 shows a substantially real-time situation according to the situation of each user, so that the operator can always check the latest user situation.

  FIG. 12 shows a state in which the rearrangement menu column 52 at the upper left of the watching screen 40 is expanded. When the reverse arrow portion 52a on the right side of the rearrangement menu column 52 is selected by an operator's mouse operation or the like, the rearrangement menu is displayed. The column 52 expands from the state shown in FIG. 11 to the state shown in FIG. In the state shown in FIG. 12, “ID order (from front)”, “ID order (after)”, “alert level high order”, “alert level low order”, “alert time early order”, “alert time late order” ”Can be selected and set with the cursor 53. When the selection operation of the rearrangement button 54 arranged on the right side of the rearrangement menu column 52 is performed in a state where a desired condition is selected with the cursor 53, the selected rearrangement condition is monitored from the operator terminal 100 by the watching server. It is transmitted to the device 30.

  Various sorts of "ID order (from front)", "ID order (after)", "alert level high order", "alert level low order", "alert time early order", "alert time late order" The information for arranging in the watching screen 40 including the condition in the watching screen 40 corresponds to the sorting information, and this sorting information is included in the watching screen information for generating the watching screen 40.

  When the monitoring server device 30 receives the rearrangement condition from the operator terminal 100, the monitoring server device 30 generates the watching screen information for displaying the monitoring screen in which the user fields are arranged according to the received rearrangement condition, and sends it to the operator terminal 100. Will be sent. When the operator terminal 100 receives the newly generated watching screen information, the operator terminal 100 generates and displays the watching screen based on the received watching screen information. Therefore, the displayed watching screen is subject to the conditions specified by the operator. The screen contents are arranged for each user column.

  Since the watching screen 40 is configured as described above, the operator can grasp the characteristics and lifestyle of the user at a glance from the pictogram arranged in the user identification column 41a, and the television device can be turned on / off. In combination with the off-state, etc., it can be used for determining whether rushing is necessary. In addition, the time chart column 41b is an hour unit in the range from 0:00 to 24:00, and the operator can easily check the power on / off status of the television device. In particular, at the beginning of the user's day, the television device Since the time frame 50 for turning on the power is indicated by a time frame 50, it is possible to check whether or not the operator's situation is deviated from the usual time frame by using the time frame 50 as a guide.

  Furthermore, the TV usage status column 41c at the right end shows the on / off time of the television device to be continued. For example, even if the power-on state or the power-off state has been continued from the previous day, the television device continues immediately. The operator can grasp the power on / off time during the operation. Furthermore, as described above, the power-off block of the user identification column 41a and the time chart column 41b and the background color of the TV usage status column 41c are color-coded according to the alert level of the user. Because the operator can quickly grasp the alert level of each user by the color, it can be used for comprehensive watching judgment. In addition, the user fields can be rearranged appropriately in the order desired by the operator, so that it is possible to perform the monitoring work in the order that the operator wants to check. It becomes possible to contribute to efficiency improvement and improvement of watching accuracy. Note that, when the logout button 55 is operated, the display of the watching screen 40 is switched to the above-described top page screen 39 of FIG.

  In addition, each user ID shown on the watching screen 40 can be selected, and when the operator determines that contact or the like is necessary for a certain user, the user ID selection operation related to the user is performed. Become. When a user ID selection operation is performed, the selected user ID is transmitted from the operator terminal 100 to the watching server device 30. And the monitoring server apparatus 30 will transmit the received user ID to the service side server S (refer FIG. 1), and will request | require personal information, if user ID is received.

  When the service-side server S receives a request for personal information based on the user ID, the service-side server S watches the user's personal information (user name, emergency contact information, etc.) related to the user ID and transmits it to the server device 30. When the monitoring server device 30 receives the personal information, the monitoring server device 30 generates user screen information corresponding to the user personal screen indicating the received personal information and transmits the user screen information to the operator terminal 100. When the operator terminal 100 receives the user screen information, the operator terminal 100 generates and displays a user personal screen based on the received user screen information. Through such a series of processes, the operator needs to contact the user. The personal information is confirmed from the user's personal screen, and a contact service by telephone or e-mail is performed to an emergency contact address.

  Next, the watching system program 32 of the watching server device 30 shown in FIG. 5 will be described. The watching system program 32 corresponds to a computer program for a server computer, and defines various processes performed by the MPU 30a to operate the watching service. According to the contents of the watching system program 32, the MPU 30a performs various processes. It functions as a means to perform. The watching system program 32 of this embodiment mainly defines two types of processing. The first is related to the above-described updating of the user table 35, the watching situation DB 36, information distribution to the television device, and the like. The second is related to a process of performing alert determination based on the accumulated information, generating information on watching for the operator including the determination result, and providing the information to the operator.

  The processing contents relating to the first of the watching system program 32 include processing for accumulating information relating to the user sent from the service-side server S in the user table 35, and status information sent from the user's television device TV1 or the like. For example, there are processes such as power-on information, power-off information, and information indicating an answer indicating that each of the buttons 21a to 21d on the question screen 21 has been operated, and the like, and the like and the like.

  Regarding the process of accumulating information about the former user in the user table 35, the MPU 30a watches the information about the user, and when the server device 30 receives it, the MPU 30a associates the received information with the user ID in the user table 35 of FIG. Processing for storing the contents of various user characteristic items according to the user characteristic items is performed. Further, based on the pattern table 33 in FIG. 6, the user characteristic items included in the received information (user characteristic items regarding each item of “residential environment”, “health level”, and “life inefficiency”) The MPU 30a performs a process of specifying a pattern to which the user belongs (any one of the patterns A to E) and storing the specified pattern in the user table 35 in association with the user ID of the user.

  Further, the MPU 30a is configured based on the user characteristic items (user characteristic items regarding each item of “living environment”, “health degree”, “life inability”) included in the information regarding the user received by the watching server 30. A pictogram corresponding to the characteristics of the user is specified from the pictogram table 34 shown in FIG. 7, and the specified pictogram is stored in the user table 35 in association with the user ID of the user. When the MPU 30a performs such processing, a content user table 35 as shown in FIG. 8 is generated. The MPU 30a performs the above-described processing every time the watching server device 30 receives information about the user from the service server S, so that the contents of the user table 35 are updated as needed.

  With regard to the processing of watching the situation information sent from each of the latter television devices TV1 and the like and accumulating in the situation DB 36, the MPU 30a watches the situation information and receives the situation information together with the date and time when the server device 30 receives the situation information. A process of storing (storing) in a predetermined DB (for example, the daily situation table 36a shown in FIG. 9) in the watching situation DB 36 is performed. At this time, referring to the device identification information ID1 and the user ID (user identification information ID2) incidental to the situation information, the situation information is associated with a predetermined user ID in the daily situation table 36a, and the situation information is “power-on information” or If it is “power-off information”, the received information is stored in the item “power-on / off time”, and other information (information indicating that the buttons 21a to 21d on the question screen 21 have been operated) If so, the information is stored in the item “transmission contents”, and if information indicating the number of days scheduled to go out is received, the information is stored in the item “outing”.

  In the case where the received status information is “power-on information”, the watching system program 32 indicates that the received “power-on information” is the first “power-on information” stored in the daily status table 36a. In the case where the first “power-on information” is received, the process for determining whether or not there is the first time “power-on information” is received. 5 days), the information stored in the “transmission contents” item is read out, and the access source watching device (for example, the response history information 22a in the answer screen 22 in FIG. 4B) is read (for example, the response history information 22a). The watching system program 32 defines that the process of transmitting to the television apparatus 10) is performed.

  When the “power-on information” is received, the watching system program 32 counts the time as the elapsed time since the reception, and the item “power-on duration” in the daily status table 36a (“power-on information”). The processing to be stored in the item “item associated with the user ID received together with the“ on information ”” is defined (the time measurement continues until the next “power off information” is received). Similarly, when receiving the “power-off information”, the watching system program 32 indicates the elapsed time since the reception thereof together with the item “power-off continuation time” in the daily status table 36a (“power-off information”). A process to be stored in an item associated with the received user ID is defined (time keeping continues until “power-on information” is received next time).

  On the other hand, as processing contents related to the second of the watching system program 32, information relating to watching monitoring based on the information accumulated in the watching situation DB 36 described above is provided to each operator through the web page. When the URL is accessed, the MPU 30a performs processing for transmitting top page information (page data) corresponding to the top page screen 39 shown in FIG. 10 to the access source.

  When the operator ID and password transmitted from the access source are received in response to the transmission of the page data, the operator ID and password received in the operator table 37 (see FIG. 5) match the operator ID and password received. The MPU 30a performs processing for determining whether or not a password exists. When the received ID and password do not match those stored in the operator table 37, the MPU 30a performs a process of transmitting page data of a web page indicating that the operator ID and password are re-input to the access source.

  When the received operator ID and password match those stored in the operator table 37, the watching screen information corresponding to the watching screen 40 is displayed so that the watching screen 40 shown in FIG. The MPU 30a performs each process for generating. First, the MPU 30a identifies the daily situation table 36a (see FIG. 9) in which the latest information is stored in the watching situation DB 36. In the identified daily situation table 36a, the “power-on duration” or “power supply” The process of extracting the time information stored in any one item of “off duration” and specifying the type of pattern stored in the pattern item of the user table 35 is performed for each user.

  When the time information is extracted from the “power-on duration”, the MPU 30a extracts each time of the alert condition stored in the item “alert condition: power-on” associated with the identified pattern type and the extracted time information. Compared with the time value indicated by, whether or not the user to be processed falls under the alert, and if it falls under the alert, identifies the level (“Caution” or “Warning”) at the alert stage For each user ID.

  For example, in the daily status table 36a, the time information of “24 hours and 7 minutes” is stored in the item of “power-on duration” associated with the user ID “001”. The time information of “24 hours and 7 minutes” is extracted, while the pattern type (pattern A) associated with the same user ID (001) is specified in the user table 35 of FIG. Then, the MPU 30a determines from the pattern table 33 in FIG. 6 the time values of the alert conditions “12 hours or more: caution” and “24 hours or more: warning” of “alert condition: power on” associated with the pattern A. The extracted “24 hours and 7 minutes” is compared with whether the alert condition is met, and when the alert condition is met, the level of the alert is determined.

  In the above example, “24 hours and 7 minutes” satisfies the alert condition “24 hours or more: warning”, so the user with the user ID “001” is determined to be an alert, and the alert level is “ It is identified as the stage of “warning”.

  In the daily situation table 36a, the time information “21 hours 38 minutes” is stored in the item “power off duration” associated with the user ID “002”. The time information “21 hours and 38 minutes” is extracted, while the pattern type (pattern B) associated with the same user ID (002) is specified in the user table 35 of FIG. Then, the MPU 30a determines from the pattern table 33 in FIG. 6 the time values of the alert conditions “36 hours or more: caution” and “48 hours or more: warning” of “alert condition: power off” associated with the pattern B. The extracted “21 hours and 38 minutes” is compared to determine whether the alert condition is met or not, and if so, the level of the alert is determined.

  In the above example, “21 hours and 38 minutes” does not satisfy the alert condition of “36 hours or more: caution”, so the user with the user ID “002” is determined to have no alert. It should be noted that it is not necessary for the user who is set to go out in the watching situation DB 36 (for example, a user who is set to go out in the item “outing” in the daily situation table 36a in FIG. 9) to be monitored by the operator. Therefore, it is excluded from the judgment process related to “Level judgment condition”

  The MPU 30a performs the process as described above for all users, thereby specifying whether or not the user corresponds to the alert for all users, and also specifying the stage (level) of the alert when corresponding to the alert. It will be. Then, using the contents relating to the alert thus identified, the information of the items of “user ID”, “pattern” and “pictogram” stored in the user table 35 of FIG. 8, etc., the watching screen 40 shown in FIG. The MPU 30a performs processing for generating watching screen information corresponding to the.

  That is, as shown in FIG. 11, the MPU 30a generates a user column 41 or the like corresponding to the number of users registered in the user table 35 of FIG. 8, and the user identification column 41a at the left end of each user column includes “User ID” of the corresponding user and “pictogram” of the user are arranged, and in each time chart column 41b, “power source” associated with each user ID in the daily situation table 36a of FIG. When the power-on is continued from the item of “on / off time” or the like, the MPU 30a performs a coloring process to darken the block in the time zone corresponding to the power-on. Further, in each time chart column 41b etc., the time stored in the item of “first power-on time” in the user table 3 in FIG. The MPU 30a performs the process of attaching the frame 50, and also performs the process of attaching the current time indicator 51 corresponding to the current time so as to traverse each time chart column 41b and the like by the clock function provided by the MPU 30a itself.

  Furthermore, the MPU 30a displays the “power on duration” or “power off duration” associated with each user ID in the daily status table 36a of FIG. 9 in the TV usage status column 41c at the right end of each user column. The time stored in one of the items is extracted and arranged. Then, the MPU 30a blocks the time zone indicating the power-off state in the user identification column 41a and the time chart column 41b so as to indicate the presence / absence of the alert occurrence determined for each user and the alert level when the alert occurs. , And the background of the TV usage status column 41c are processed in a predetermined color ("warning" is light pink, "caution" is light yellow, and "normal" is light gray).

  The MPU 30a performs processing for appropriately arranging graphic information and the like corresponding to these so that the menu column 52, the rearrangement button 54, and the logout button 55 are also displayed. Further, the MPU 30a also performs processing for arranging scroll bars for scrolling operation according to the number of user fields to be generated, and information indicating whether or not an alert has occurred for each user as shown in FIG. Is generated, and processing for transmitting the generated watching screen information to the logged-in operator terminal 100 is performed.

  FIG. 13 shows a main internal configuration of the operator terminal 100 in the watching system 1 shown in FIG. A general personal computer having a communication function is applied to the operator terminal 100. A communication / call module 100b, a RAM 100c, a CPU 100a that performs overall control and various processes are connected to the operator terminal 100 via an internal connection line 100h. Various devices such as a ROM 100d, an input interface 100e, an output interface 100f, an HDD (Hard Disk Drive) 100g, and a video memory 100k are connected.

  The operator terminal 100 is connected to a telephone headset that the operator wears on his / her head. The headset microphone unit 105a is connected to the input interface 100e, and the headset speaker unit. 105b is connected to the output interface 100f. Also, voice data (such as voice spoken by the operator) acquired by the microphone unit 105a of the headset is input to the input interface 100e, and when voice data is output from the output interface 100f, it is output from the speaker unit 105b of the headset. Thus, the operator can listen to the voice.

  The communication / call module 100b of the operator terminal 100 includes a function for making a call to a predetermined telephone number (calling function) and a function for receiving a call (incoming call function) in addition to communication processing via a network. Have For this reason, for example, when the communication / call module 100b establishes a connection with the telephone destination by making a call, the voice acquired by the microphone unit 105a of the headset is received from the input interface 100e via the internal connection line 100h and sent to the telephone destination. In addition to performing the sending process, the voice sent from the telephone destination is transmitted to the output interface 100f and output from the speaker unit 105b of the headset, so that the operator can make a call to a predetermined contact using the operator terminal 100. .

  The video memory 100k of the operator terminal 100 is used when generating screen contents to be displayed on the display 100j. The display contents are temporarily stored, and the screen contents are based on the display information. Used as work memory to generate The functions of other devices of the operator terminal are basically the same as the devices of the monitoring server device 30 described above.

  Also, programs such as the OS program 101 and the terminal program 102 are stored (installed) in the HDD 100g of the operator terminal 100. The OS program 101 is a basic program corresponding to an operating system, and defines the processing of the CPU 100a for the operator terminal 100 to function as a personal computer.

  The terminal program 102 defines various processes performed by the CPU 100a in order to make the operator terminal 100 function as an operator-oriented terminal. Is also included.

  When the terminal program 102 is activated, it is specified that the CPU 100a performs control so that the watching server device 30 can be accessed using the communication / call module 100b. Further, when the terminal program 102 accesses the watching server device 30 and receives the top screen information (top page data) sent from the watching server device 30 according to the establishment of the connection, the communication / call module 100b receives the top screen information. The CPU 100a performs control to store the received top screen information in the video memory 100k, and to generate the top page screen 39 shown in FIG. 10 based on the stored top screen information, and to display on the display 100j. Is specified.

  Further, in the top page screen 39 of FIG. 10, when an input is performed in the operator ID input field 39a and the PW (password) input field 39b and the selection operation of the login button 39c is accepted, the input is made in the input fields 39a and 39b. The terminal program 102 prescribes that the CPU 100a performs control to transmit the received information to the server device 30 using the communication / call module 100b.

  When the communication / call module 100b receives the watching screen information sent from the watching server device 30 in response to the transmission of the input information, the CPU 100a performs control to temporarily store the received watching screen information in the video memory 100k. The terminal program 102 defines. And the terminal program 102 prescribes | regulates that CPU100a performs control which produces | generates the watching screen 40 shown in FIG. 11 based on the watching screen information memorize | stored in the video memory 100k. Then, the terminal program 102 defines that the CPU 100a performs control to output the watching summary screen 40 generated in this way to the display 100j via the output interface 100f and display it on the display 100j. Through the processing described above, the operator sees the watching screen 40 as shown in FIG. 11 and performs the watching work.

  FIG. 14 is a flowchart showing a series of processing procedures of the watching method for displaying the watching screen 40 on the operator terminal 100, and the watching server device 30 and the operator terminal 100 described above in the watching system 1 cooperate with each other. The flow of processing is shown. In addition, in the stage before performing the processing of this flowchart, the monitoring server device 30 specifies the pattern to which the registered user belongs, specifies the pictogram corresponding to each user, and updates the user table 35 shown in FIG. It is assumed that the daily situation table 36a shown in FIG. 9 is generated. Hereinafter, according to the flowchart of FIG. 14, the procedure of the processing by the monitoring server device 30 and the processing by the operator terminal 100 will be described in an organized manner.

  First, the operator terminal 100 accesses the watching server device 30 (S1). On the other hand, the watching server device 30 determines whether or not access has been received from each operator terminal (S2). If no access is received (S2: NO), the access is waited. If access is received (S2: YES), the top page information is transmitted to the access source operator terminal 100 (S3).

  When receiving the top page information, the operator terminal 100 generates the top page screen 39 of FIG. 10 using the received top page information and displays it on the display 100j (S4). Whether the operator terminal 100 has received the selection operation (login operation) of the login button 39c by inputting the ID and password to the operator ID input field 39a and the PW (password) input field 39b by the operator. Is determined (S5). When the login operation is not accepted (S5: NO), the login operation is waited. When the login operation is accepted (S5: YES), the login operation including the entered operator ID and PW has been performed. Watch over and transmit to server device 30 (S6).

  The watching server device 30 determines whether or not a login operation including the operator ID and PW has been received (S7), and when it has not received the login operation (S7: NO), the login operation If the login operation is received (S7: YES), is there a match between the received operator ID and PW among the plurality of operator IDs and PW stored in the operator table 37? Whether or not is searched (S8).

  If no matching operator ID and PW are found as a result of the search (S8: NO), the monitoring server device 30 returns to the stage of processing for transmitting the top page information to the operator terminal 100 that is the access source again (S3), As a result, the top page screen 39 of FIG. 10 is displayed again on the operator terminal 100 (the processing of the operator terminal 100 also returns to the stage of S4).

  On the other hand, when a matching operator ID and PW are found (S8: YES), login is completed, and the watching server device 30 determines whether an alert has occurred for each user according to the contents of the daily situation table 36a at that time. Processing (processing for specifying an alert stage for a user who has generated an alert) is performed, and watching screen information including information indicating the determination result is generated (S9). Then, the watching server device 30 transmits the generated watching screen information to the access source operator terminal 100 (S10).

  When receiving the watching screen information, the operator terminal 100 generates the watching screen 40 shown in FIG. 11 using the received watching screen information and displays it on the display 100j (S11). The monitor screen 40 displayed in this way allows the operator to grasp the outline of the user's characteristics at a glance from the pictogram on the screen, and easily recognizes whether the user is in a different situation from the time frame 50. it can. Furthermore, since the background color of each column is color-coded according to whether or not an alert has occurred and the alert level, the operator OP can quickly check the status of each user, and as a result, the operator OP can be watched efficiently.

  In addition, each user's alert occurrence is determined based on the alert conditions set in accordance with the user characteristic items representing the characteristics of each user. The operator OP can perform the business through an efficient watching screen.

  The invention according to the first embodiment is not limited to the above description, and various modifications can be considered. For example, if the number of users to be watched is large, each user is divided into groups, and each of the plurality of operators is in charge of watching each group, and the above-described processing is performed in each group. Through the watching screen 40 as shown in FIG. 11, it is possible to efficiently perform watching work with high watching accuracy in units of groups. Further, the contents of the alert condition can be appropriately changed according to the specifications of the watching service, and accordingly, the number of alert levels can be appropriately increased or decreased. In addition to using pictograms, it is also possible to apply iconic icons to indicate user characteristics.

  Furthermore, the time when the television device is first turned on in one day does not use the time declared by the user, but the past accumulated in the watching situation DB 36 including the daily situation table 36a of FIG. The average first power-on time of the day may be calculated from the first power-on time of the day, and stored in the user table 35 of FIG. 8 using the calculated average time. Further, in the watching screen 40 of FIG. 11, in the above description, when a user ID is selected, a screen including personal information is displayed, but the user's past history (history of alert occurrence, etc.) is also displayed. An included screen (for example, a screen having a configuration in which past histories are arranged in the vertical direction of the screen in time-series order and also includes personal information) may be displayed.

  In the above description, the service-side server S for storing personal information is provided as shown in FIG. 1, and the personal information is provided in response to a request from the monitoring server device 30. Depending on the situation, it is possible to omit the service-side server S. When the service-side server S is omitted in this way, only the history is displayed when the user ID is selected on the watching screen 40 in FIG. It will be. Furthermore, when the service-side server S is omitted and personal information can be managed by the monitoring server device 30 (for example, when the provider that provides the monitoring service matches the provider that manages the system) It is also possible to make the specification that the personal information is stored in the watching server device 30. The watching server device 30 stores various information about the user in the user table 35. The watching server device 30 constructs a web page for information input on the network. Thus, the information regarding the user input by the user via a web page or the like may be acquired by the watching server 30 and stored in the user table 35.

  The watching system (watching method) according to the second embodiment of the present invention is a simplified version of the first embodiment, and the user's pattern division used in the first embodiment is omitted. Yes. Therefore, in the second embodiment, the server device 30 is not provided while watching the pattern table 33 as shown in FIG. 6, and the process of specifying the pattern to which each user belongs is not performed.

  Further, instead of omitting the pattern, in the second embodiment, new items “alert condition: power on” and “alert condition: power on” are added to the user table 35 as shown in FIG. At the same time, the alert conditions based on the power on / off time are stored in these items in association with the user ID. By doing so, the alert setting information is included in the user table 35. The MPU 30a of the watching server device 30 performs an alert determination process for each user using the user table 35 including the alert setting information.

  As described above, the watching system (watching method) according to the second embodiment of the present invention omits the processing related to the pattern, and thus has a merit that the processing load of the watching server device 30 can be reduced particularly than the first embodiment. In view of not performing pattern division, it is suitable for a watching system (watching method) for a relatively small number of users. In the second embodiment, the modification described in the first embodiment can also be applied.

  The watching system (watching method) according to the third embodiment of the present invention is a combination of the alert determination method of the first embodiment and the watching screen used in the conventional watching system. That is, in the third embodiment, for the user alert determination process, whether or not an alert has occurred is determined for each user under the alert condition corresponding to the user characteristic item representing the user characteristic described in the first embodiment. The watching screen showing the result of the determination has the same configuration as the conventional screen.

  Therefore, the monitoring system (monitoring method) according to the third embodiment places importance on what is performed based on the individual circumstances of the user, particularly with respect to the alert determination method, thereby improving the monitoring accuracy. Benefits to be able to do business.

  The watching system (watching method) according to the fourth embodiment of the present invention combines the watching screen 40 of the first embodiment and the alert determination processing based on the same alert condition for each user used in the conventional watching system. It is a thing. That is, in the fourth embodiment, for the alert determination process of the user, the alert condition according to the individual circumstances of the user is not used, but the burden associated with the alert process using the common alert condition as in the past. On the other hand, for the watching screen, a watching screen 40 having a configuration as shown in FIG. 11 is presented to the operator.

  Therefore, the monitoring system (monitoring method) of the fourth embodiment is based on the pictogram included in the monitoring screen 40, the time frame indicating the first power-on time, the difference in alert level depending on the background color of each column, etc. The emphasis is on improving the efficiency of monitoring work.

  The present invention is suitable for improving alerting accuracy and improving the efficiency of watching work by determining an alert according to the user's individual situation and making an image so that the user's individual situation can be grasped at a glance. Is available.

1 watching system 10 (TV1, TV2, etc.) Television device 30 watching server device 33 pattern table 34 pictogram table 35 user table 36 watching situation DB
40 Monitor screen 100 Operator terminal S Service side server M1, M2, etc. Person (user) to be watched over
OP operator

Claims (10)

In a monitoring system including a monitoring server device that receives power supply information indicating a power on / off status from an output device having a communication function in which a power on / off operation is performed by a user to be monitored, and an operator terminal,
The monitoring server device is:
Means for storing alert setting information in which an alert condition based on a power on / off time of an output device is set in association with a user characteristic item included in an item representing a user characteristic;
Based on the received power supply information and the alert setting information to be stored, means for determining the presence or absence of alert occurrence for each user,
Means for generating watching screen information corresponding to the watching screen indicating the presence or absence of alert occurrence for each determined user;
Means for transmitting the generated watching screen information to the operator terminal,
The operator terminal is
When receiving watching screen information from the watching server device, means for generating a watching screen based on the received watching screen information;
And a means for displaying the generated watching screen. In the monitoring server device that receives power supply information indicating a power on / off status from an external output device having a communication function in which a power on / off operation is performed by a user to be monitored,
Means for storing alert setting information in which an alert condition based on a power on / off time of an external output device is set in association with a user characteristic item included in an item representing a user characteristic;
Based on the received power supply information and the alert setting information to be stored, means for determining the presence or absence of alert occurrence for each user,
Means for generating watching screen information corresponding to the watching screen including information indicating presence / absence of alert occurrence for each determined user;
And a means for transmitting the generated watching screen information to an external operator terminal. A graphic table storing a graphic representation of the user's characteristics relating to the user characteristic items;
A means for identifying an icon corresponding to the user's characteristics from the icon table for the user;
The watching server apparatus according to claim 2, wherein watching screen information corresponding to a watching screen including the identified icon in association with the user is generated. Means for storing pattern setting information in which a plurality of patterns are set according to the user characteristic items;
Means for identifying a pattern to which the user belongs based on the pattern setting information,
The watching server apparatus according to claim 2 or 3, wherein the pattern setting information includes the alert setting information. Means for storing the time when each external output device is first turned on in a day,
On the time chart showing the power on / off time in the external output device of each user, the watch screen information corresponding to the watch screen marking the time when the power is first turned on in the day is generated. The monitoring server device according to any one of claims 2 to 4.   The monitoring server device according to any one of claims 2 to 5, wherein the item representing the characteristics of the user includes at least one of a living environment, a health level, and a life inconvenience of the user. In the alert setting information, alert conditions are set according to multiple levels of alerts,
The watching server apparatus according to any one of claims 2 to 6, wherein watching screen information corresponding to a watching screen showing a plurality of alerts for each user is generated.   The watching screen according to any one of claims 2 to 7, wherein the watching screen information including a rearrangement menu that enables a user to set a condition for rearranging information for each user on the watching screen is generated. Server device. The watch server device receives power supply information indicating the power on / off status from an external output device having a communication function in which a power on / off operation is performed by a user to be watched, and generates information related to the watch In the watching method to
The monitoring server device is
Storing alert setting information in which an alert condition based on a power on / off time of an external output device is set in association with a user characteristic item included in an item representing a user characteristic;
Based on the received power supply information and stored alert setting information, determining whether or not an alert has occurred for each user;
Generating watch screen information corresponding to the watch screen including information indicating the presence or absence of alert occurrence for each determined user;
And a step of transmitting the generated watch screen information to an external operator terminal. The server computer is caused to receive power supply information indicating a power on / off state from an external output device having a communication function in which a power on / off operation is performed by a user to be watched, and generate information related to the watch Computer program for
In the server computer,
Storing alert setting information in which an alert condition based on a power on / off time of an external output device is set in association with a user characteristic item included in an item representing a user characteristic;
Based on the received power supply information and stored alert setting information, determining whether or not an alert has occurred for each user;
Generating watch screen information corresponding to the watch screen including information indicating the presence or absence of alert occurrence for each determined user;
A step of transmitting the generated watching screen information to an external operator terminal.

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