JP2017134128A - Recall map preparation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a recall map preparation system that allows a product supplier as a principal entity to visually grasp a location of a recall product even without feedback from purchasers, and can improve efficiency of a recall product recovery.SOLUTION: A recall map preparation system of the present invention comprises: a recall map preparation unit 4; a map information database DB1; a recall information database DB2; and a customer information database DB3 that stores customer information including a location and product in use of a customer. The recall map preparation unit 4 comprises: a recall product specification unit 41 that compares the product in use of the customer information with recall product information on recall information; and an icon creation unit 42 that is adapted so that an icon is displayed on an electronic map.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a recall map creation system for displaying the location of a recall product on an electronic map.

  Conventionally, when a recall occurs in a certain product, the manufacturer contacts the purchaser based on the user registration information that the purchaser has made, or uses the newspaper, homepage, TV CM, etc. Announces collection.

  However, the purchaser does not always register as a user, and notifications in newspapers, homepages, TV commercials, etc. are not sufficient for collecting recalled products.

  As a solution to such a problem, Patent Document 1 discloses that a QR code (registered trademark) is read by a smartphone, product information is stored in the smartphone, and recall information is received from a server to manage the recall product. A product recall information dissemination system is disclosed.

JP 2014-238803 A

  However, the system such as Patent Document 1 basically manages the recalled product by the purchaser himself reading the QR code (registered trademark) himself, and the purchaser collects the recalled product. Needs to send information, which is ultimately a system left to the buyer. For this reason, the product supplier cannot independently collect the recalled product. In addition, even if the buyer contacts the product supplier, information such as the address is only informed on a one-off basis, and the recall product collection route and the recall products are concentrated in any area. It is impossible to grasp the distribution of recalled products. For this reason, the product supplier can independently collect recall products without relying on the purchaser, or the purchaser and product supplier can work together to increase the recall product collection efficiency. A system that can do this is needed.

  Therefore, in view of the above problems, the present invention is a recall map creation system that enables a product supplier to mainly grasp the location of a recalled product and improve the efficiency of recalled product collection. The purpose is to provide. In this specification, when simply referring to “recovery” of a recalled product, it may be used to indicate the overall response to the recalled product, such as inspection and repair, in addition to actual recovery.

  The recall map creation system of the present invention includes a recall map creation unit for displaying the location of a recall product on an electronic map, and a display unit for displaying the recall map created by the recall map creation unit. The recall map creation system includes a map information database storing map information, a recall information database storing recall information including recall product information, a customer location, and a product used. A customer information database for storing customer information, wherein the recall map creation unit compares the product used in the customer information with the recall product information in the recall information, and associates the product used with the recall product information. Recall product identification section that identifies the product used for customer information, When the recall product specifying unit specifies that the product using customer information is a recall product, the customer location of the customer information is associated with the map information, and an icon is displayed on the electronic map. And an icon generation unit configured.

  Moreover, it is preferable that the recall map creation unit is configured to display the number of recall products to be recalled on the icon.

  In addition, it is preferable that the recall product information includes an urgency level indicating an urgency of handling according to the content of the recall, and the recall map creation unit changes an icon according to the urgency level and displays it.

  Preferably, the recall product information includes a handling attribute indicating how to deal with the recalled product, and the recall map creating unit displays an icon in accordance with the handling attribute. .

  Further, when the customer information includes graphical information including a photograph or a figure showing an installed state of a recall product at a customer location, and the recall map creation unit selects an icon displayed on the display unit It is preferable that the graphical information is controlled to be displayed on the display unit.

  Further, when the location of the customer in the customer information is changed, the recall map creation unit is configured so that the location icon before the change and the location icon after the change are connected by a trace line on the electronic map. Preferably it is controlled.

  The recall map creating unit is configured to manage the electronic map by dividing it into a plurality of counting areas, and the recall map creating unit has a counting function for counting the number of recall products for each counting area. Preferably, the recall map creation unit changes the display for each total area according to the number of recall products in the total area.

  In addition, the recall map creation system displays an information processing device including the recall map creation unit and the display unit, and a recall map created by the recall map creation unit. A network is connected to the information processing device. It is preferable to provide at least one mobile terminal connected via

  In addition, the recall map creation system includes a server having the recall map creation unit, and a plurality of information processing devices including the display unit, each of which is connected to the server and covers a predetermined area on the electronic map. It is preferable that the server is configured to receive recall collection information indicating that a recall product has been collected from the plurality of information processing apparatuses.

  It is preferable that the apparatus includes at least one mobile terminal that displays the recall map created by the recall map creation unit and is connected to the information processing apparatus via a network.

  In addition, based on the recall collection information received from the information processing apparatus and / or the at least one mobile terminal by the server and indicating that the recall product has been collected, i) a time-series recall collection rate, It is preferable to have an analysis section that can calculate at least one of ii) the recall collection rate for each facility where the recall product has existed in the past and iii) the recall collection rate for each region.

  According to the recall map creation system of the present invention, it is possible to visually grasp the location of the recalled product mainly by the product supplier without the feedback from the purchaser, and the efficiency of recalled product collection. Can be raised.

It is a system configuration figure of a recall map creation system of one embodiment of the present invention. It is a block diagram which shows the structure of the server in the recall map creation system of one Embodiment of this invention. It is a figure which shows an example of a recall map. It is a figure which shows an example of the screen on which the recall product detailed information was displayed in the recall map creation system of one Embodiment of this invention. It is the schematic which shows the recall map divided into grid area.

  Hereinafter, a recall map creation system according to an embodiment of the present invention will be described in detail with reference to the accompanying drawings. In the embodiment described below, a case where a product supplier who provides a product to a customer creates a recall map using the recall map creation system will be described, but the recall map creation system described below is only an example. The present invention is not limited to the following embodiments. In this specification, “product supplier” refers to a person who directly or indirectly supplies a product to a customer. For example, a home appliance mass retailer, a privately owned electronic store, a housing / condominium distributor, a real estate agent And a construction shop.

  As shown in FIG. 1, a recall map creation system 1 according to the present embodiment includes a server S and a plurality of information processing apparatuses 2a to 2m connected to the server S (hereinafter simply referred to as an information processing apparatus 2). And. Further, in the present embodiment, the recall map creation system 1 includes a plurality of mobile terminals 3a to 3n (hereinafter simply referred to as mobile terminals 3). The information processing apparatus 2 and the mobile terminal 3 are connected to the server S via a network such as the Internet I. As shown in FIG. 1, in the present embodiment, the information processing device 2 and the mobile terminal 3 include a display unit D.

  As shown in FIG. 2, the recall map creation system 1 of this embodiment includes a recall map creation unit 4 for displaying the location of the recall product on an electronic map. In the present embodiment, the recall map creation unit 4 is provided in the server S as shown in FIG. The recall map M (see FIG. 3) created by the recall map creation unit 4 is displayed on the information processing device 2 and the display unit D of the mobile terminal 3. In addition, as shown in FIG. 2, the recall map creation system 1 of the present embodiment includes a map information database DB1 storing map information, a recall information database DB2 storing recall information including recall product information, and a customer. And a customer information database DB3 for storing customer information including the location of the product and the product used. In the present embodiment, the recall map creation unit 4, the map information database DB1, the recall information database DB2, and the customer information database DB3 are all provided in the server S, but the recall map creation unit 4, the map information The database DB1, the recall information database DB2, and the customer information database DB3 may be provided in, for example, the information processing apparatus 2 or an external device (not shown) other than the server S.

  As shown in FIG. 2, the server S has an information transmitting / receiving unit 6, and is mutually connected with the information processing apparatus 2 and / or the mobile terminal 3 connected to the server S via a network such as the Internet I. Information can be sent and received and information can be shared. In addition, although illustration is abbreviate | omitted, the information processing apparatus 2 and the mobile terminal 3 also have an information transmission / reception part. In the present embodiment, a plurality of information processing apparatuses 2 and mobile terminals 3 are provided. However, if at least one information processing apparatus 2 and mobile terminal 3 are provided in the recall map creation system 1, respectively. Good.

  The map information database DB1 is a database that stores map information used for the recall map M. The map information stored in the map information database DB can be, for example, residential map data as shown in FIG. 3. For each individual building, for example, the building name, address, longitude, latitude, etc. Data is stored. The map information includes not only residential buildings but also data on commercial buildings such as offices. Map information can be stored as vector data, for example, map information for all over Japan. By giving arbitrary longitude and latitude data in Japan and a predetermined scale ratio, the map information is centered on a predetermined position. Map data can be displayed on the display unit D.

  The customer information database DB3 stores customer data held by a product provider who provides products to customers. A customer means a person who purchased a product directly or indirectly from a product provider. The customer information database DB3 stores customer information including at least a customer location and a product used. The customer's location can be the customer's address or longitude and latitude data corresponding to the customer's address, but from the viewpoint of handling personal information, it is preferable to use the longitude and latitude data. The product used by the customer is information on the product purchased by the customer, the installed product, or these parts. The data relating to the product used can be, for example, at least one information of manufacturer name, product name, product product number / model number, serial number, lot number, date of manufacture, and the like. Further, the additional data related to the product used may include, for example, at least one information of product category, production country, factory name, sales date / time, installation date / time, and the like. Further, the above-mentioned data relating to the product used and additional data may be managed by a code such as a JAN code, a bar code, or a QR code (registered trademark). Data stored in the customer information database DB3 may be input from an input device (not shown) such as a keyboard, a mouse, or a touch panel provided in the information processing device 2, for example. Data may be stored by transmitting and receiving data from a separately provided customer database. The data stored in the customer information database DB3 includes, for example, the customer's location and customer registered in advance, such as when a customer purchases a product using a point card or shopping through the Internet. It may be obtained from a data storage device (not shown) having the purchase history data.

  The customer information stored in the customer information database DB3 includes, in addition to the above-mentioned data, graphical information including photographs or figures showing the appearance, installation position, installation state, etc. of the product used at the customer location. May be. For example, if the product used is a gas stove of a kitchen equipment in a house, a picture showing the installation position and state of the gas stove in the kitchen, or if the product used is a ventilation fan, where on the floor plan of the house This is visual information indicating the installation location and installation status of the product within the customer's location, such as a diagram showing the installation location and number of products, such as whether some locations are provided. With this graphical information, workability is improved by visual information when recalled products are collected. The customer information may include the customer's age, sex, family structure, and the like.

  The recall information database DB2 stores data related to recall products. The recall information includes recall product information, which is information of a recall product that is a recall target. The recall product information is data that can be collated with the data of the product used in the customer information database DB3. For example, the manufacturer name, product name, product part number / model number, serial number, lot number, and manufacturing date of the product that has been recalled. It may be at least one piece of information such as date. Further, the additional data related to the recalled product may include, for example, at least one information of product category, production country, factory name, sales date / time, installation date / time, and the like. Further, the data related to the recall product and the additional data may be managed by a code such as a JAN code, a bar code, or a QR code (registered trademark). The recall product information is created based on, for example, the recall content published by the manufacturer that manufactures the product.

  The recall information in the recall information database DB2 may include recall product detailed information. The recall product detailed information is detailed information of each recall product, and other than the data specifying the above-mentioned products, such as the entire photograph or diagram of the recall product, the position of the recall part in the entire photograph or diagram, the telephone number and the URL, etc. Includes contact attributes indicating the type of action to be taken, such as inspection, refurbishment, and collection of contact products, recall products, specific action manuals for recall products, and remarks that indicate the reason for recall, etc. . These pieces of information are used when collecting recalled products based on the recall map M, as will be described later.

  In addition, the recall information may include an urgency level indicating the urgency of handling according to the content of the recall. For example, the urgent level is increased for items that require urgent countermeasures, such as the recall contents that may ignite, and the urgent level is set step by step according to the necessity of urgent countermeasures. The urgency is stored in the recall information database DB2 as attribute data set in a plurality of stages, for example.

  The method for storing the recall information such as the recall product information, the recall product detailed information, and the urgency level in the recall information database DB2 is not particularly limited. For example, the recall product information and the recall product detailed information may be stored in the recall information database DB2 by being input by the input means provided in the server S or the information processing apparatus 2, or may be stored in the server S or the information processing. It may be stored by connecting the device 2 and an external storage device (not shown), or may be stored by uploading from another device to the server S.

  As shown in FIG. 2, the recall map creation unit 4 compares the product used in the customer information with the recall product information in the recall information, and if the product used and the recall product information are associated with each other, Recall product specifying unit 41 for specifying the product used, and when the product used in the customer information is specified as the recall product by the recall product specifying unit 41, the customer location of the customer information is associated with the map information, An icon generation unit configured to display icons on the electronic map.

  The recall product identification unit 41 compares and collates the customer's product used stored as customer information with the contents registered as the recall product information, and determines whether there is a recall product among the customer's product used. Is identified. The recall product is identified by comparing the data of the product used stored in the customer information database DB1 with the data of the recall product stored in the recall information database DB2, and if the data match, it is determined as the recall product. If not, it is determined that the product is not a recall product. More specifically, for example, the product type of the recall product registered in the recall information database DB2 is compared with the product type of the product used in the customer information to identify the recall product owned by the customer. The method for specifying the recalled product is not particularly limited. For example, it may be determined whether or not the date of manufacture of the product used is within the range of the date of manufacture to be recalled.

  When the recall product specifying unit 41 determines that there is a recall product among the products used by the customer, the icon generating unit 42 indicates the location of the specified recall product as shown in FIG. Then, icons 7a to 7f (hereinafter sometimes simply referred to as icons 7) are generated at the locations of the customers on the electronic map and become the recall map M. Thereby, the distribution of the positions where the recalled products are present can be easily grasped visually by the icons 7 on the recall map M. In addition, the shape of the icon 7 is not limited to the shape shown in figure, It can be made into arbitrary shapes.

  In the present embodiment, the icon generation unit 42 of the recall map creation unit 4 is configured to display the number of recall products to be recalled on the icon 7. In FIG. 3, it is shown that one recall product is found by the recall product specifying unit 41 in the house indicated by reference numeral 7 a, and 20 in each apartment house such as an apartment indicated by reference numerals 7 c and 7 d, It shows that 16 recall products have been found. As described above, there may be a plurality of recall products identified by the recall product identification unit 41, for example, in one location. By accurately displaying the number of recall products, there is no omission in recall product recall and efficiency. It is possible to collect recall products with good quality. In the present embodiment, the display of the number is specifically shown by displaying a number in the icon 7, but other display methods for knowing the number of recalled products may be used.

  Moreover, in this embodiment, the icon production | generation part 42 of the recall map creation part 4 may change and display the icon 7 according to the emergency degree. As a result, by making the icon 7 stand out from other icons, recall products with high urgency can be preferentially checked, and recall collection plans such as recall collection routes for such priority recall products can be formulated. Will also be easier. Specifically, for example, when the recall product having the highest urgency level exists at the position of the icon 7a among the urgency levels set in a plurality of stages, the icon 7a is displayed in red, and then the urgency level is displayed. When a high recall product exists in the icon 7f, the icon can be displayed in different colors, such as displaying the icon 7f in yellow. Note that the method of changing the icon 7 is not limited to color coding. For example, the size and shape of the icon 7 may be changed, or the icon 7 may be blinked.

  Further, in the present embodiment, the icon generation unit 42 of the recall map creation unit 4 may change and display the icon 7 according to the handling attribute such as inspection, repair, collection, dealt (recall dealt). . This facilitates the planning of the response to the recall product, such as the required time, the necessary staffing, the necessary equipment, and the equipment, according to the content of the response to the recall product. Note that the change in the display of the icon 7 at this time can be used by combining color coding, size, shape, and the like, as described above.

  In the present embodiment, the recall map creation unit 4 may have a display content control unit 43 that changes the display content on the recall map M, as shown in FIG. In the present embodiment, for example, the recall information in the recall information database DB2 includes any one of the manufacturer name, product name, product model number, and product category of the recall product, and one of these includes a keyboard, a mouse, a touch panel, etc. When selected on the screen of the display unit D, only the icon 7 corresponding to the selected item can be displayed. For example, when displaying a recall product whose manufacturer is XX Co., Ltd., if XX Co. is selected on the screen of the display unit D, the icons 7a-7f on the recall map M in FIG. Only the icons 7b and 7d, which are recalled products of XX Co., Ltd., can be displayed. Accordingly, when it is desired to collect recalls only for a certain manufacturer, by selecting one of the recall information in the window of the display unit D, only the icon 7 indicating a recall product of a certain manufacturer can be displayed. . Alternatively, the icons 7 may be displayed in different colors for each manufacturer (for example, the icons 7b and 7d indicating the recalled products of XX Co., Ltd. are red, the recalled products of Koto Co., Ltd. are displayed). The icons 7a and 7f shown are yellow).

  In the present embodiment, when the icon 7 on the recall map M displayed on the display unit D is selected, the display content control unit 43 of the recall map creation unit 4 displays graphical information indicating details of the recall product. You may make it display on the display part D. FIG. Thereby, for example, an operator who carries the recall collection work with the mobile terminal 3 can easily grasp the appearance, installation position, etc. of the recall product using the mobile terminal 3. For example, the graphical information can be a photograph that shows that a recall product is installed in a photograph of a living room in a house.

  Further, when the icon 7 is selected, the display content control unit 43 may display other recall product detailed information together with the graphical information. For example, in addition to graphical information, detailed product recall information such as the location of recalled parts in the entire recalled product picture or diagram, and specific handling manuals for recalled products is displayed, improving workability at the site. . For example, as shown in FIG. 4, the recall product detailed information P1 is shown so that the photograph of the washing machine as the recall product and the positions of the two recall parts in the washing machine can be seen. Further, as shown in FIG. 4, the position of the recalled part in the product, the recalled product detailed information P2, which is data such as a handling manual, etc., may be displayed in the form of PDF data, etc. Detailed information of the recalled product may be displayed by the recalled product detailed information P3 or the like shown as a link such as. In this embodiment, in addition to the information described above, as recalled product detailed information, as shown in FIG. 4, the countermeasure attribute described as “inspection / repair”, “electric washing machine”, The name of the product, the coping method described as “free inspection / repair”, and the contact information where the telephone number is described are shown. Further, by clicking a tab on the screen (for example, a tab described as “detailed information” in FIG. 4), it is possible to move to another screen. Although the illustration of another screen is omitted, for example, a list of a plurality of model numbers of washing machines having recall parts similar to the washing machine to be recalled in FIG. The range of days is displayed.

  In addition, when the location of the customer in the customer information is changed, the recall map creation unit 4 connects the location icon 7 before the change and the location icon 7 after the change on the recall map M by a trace line. May be displayed. As a result, even if the customer's location is changed before the recalled product is collected, the location after the move can be easily grasped, and recall recall failure or duplicate icon 7 is displayed. Can prevent erroneous recall product management.

  Further, as shown in FIG. 5 (the house map is omitted in FIG. 5), the recall map creation unit 4 is configured to divide and manage the electronic map into a plurality of total areas. The creating unit 4 has a counting function for counting the number of recalled products for each counting area, and the recall map creating unit 4 changes the display for each counting area according to the number of recalled products in the counting area. It may be configured. In this case, for example, as shown in FIG. 5, when the recall map M is divided into a plurality of grid areas (aggregation areas) in a grid pattern, the total number of recalled products in a certain area exceeds a predetermined number. In addition, the display is changed, for example, by gradually changing the color of the area to a color different from the other areas. For example, in FIG. 5, when the total number of recall products exceeds 100 in the A area 8a indicated by reference numeral 8a, the A area 8a is indicated by yellow, and the B area indicated by reference numerals 8b and 8c. In the C area, when the total number of recalled products exceeds 200, the B area 8b and the C area 8c can be shown in red. As a result, for example, it is possible to obtain a broad display showing the entire town from a narrow residential map as shown in FIG. 3, and to roughly grasp the distribution of recall products in a wide area for each total area. Become. Furthermore, it is possible to deal with intensive recall in a limited area. In addition, it becomes easy to determine the route for the inspection work of the recalled product, and the collection efficiency of the recalled product can be increased. In the present embodiment, as shown in FIG. 5, the plurality of aggregation areas are grid-like grid areas. However, the plurality of aggregation areas may have any shape and size such as a town unit, a city unit, or a prefecture unit. It is possible to set. In the recall map M shown in FIG. 5, the icon 7 as shown in FIG. 3 is not displayed, but only the grid display is shown. However, the icon 7 may be displayed at the same time. The display and the grid display may be switched.

  In the present embodiment, the server S may receive the recall collection information received from the information processing apparatus 2 and / or at least one mobile terminal 3 and indicating that the recall product has been collected (addressed). it can. Here, the recall collection information has a broad meaning, as described above, indicating that the recall product has been dealt with, such as inspection, repair, and replacement of parts, as well as the recall product in a strict sense. Means recovery. Similarly, the expression “recovery rate” shown below also means a ratio related to collection in a broad sense, indicating that a measure related to a recalled product such as inspection, repair, and replacement of parts has been performed. Based on the received recall collection information, the server S determines the i) time series recall collection rate, ii) the recall collection rate for each facility where the recall product has existed in the past, and iii) the recall collection rate for each area. Of these, at least one of them can be calculated. In the present embodiment, when the recall product is collected, the analysis unit 9 is operated to operate the information processing apparatus 2 and the mobile terminal 3 so that the recall product information is collected. Receive. When the recall collection information is received, the analysis unit 9 determines the recall collection rate from the total number of recall products before the recall collection work and the number of recalled products obtained by collecting the received recall collection information. Calculated. For example, in the area of FIG. 3, there are a total of 46 recall products indicated by the icons 7a to 7f, but when 30 recall products other than the recall product (16) indicated by the icon 7d are collected. Is calculated assuming that the recall recovery rate is 65.2%. Further, when 15 recalled products are collected out of the recalled products (20) of the apartment indicated by the icon 7c, the collection rate at this apartment is calculated as 75%. In this way, it is possible to grasp the progress of recall collection and the features of recall handling for each facility and region. Such a recall collection rate can be grasped in real time by the portable information processing device 2 or the mobile terminal 3. Further, when the recall collection is completed, the recall collection rate can be processed by operating the completion button displayed on the display unit D of the information processing apparatus 2 or the mobile terminal 3, and the recall collection rate is updated. Is done. For this reason, it is unnecessary to perform a very troublesome update work which has been conventionally performed in writing or manually.

  In the present embodiment, as shown in FIG. 1, a plurality of information processing apparatuses 2 are provided, each configured to cover a predetermined area on the electronic map. Each information processing apparatus 2 is provided with a corresponding one or a plurality of mobile terminals 3, and one recall map group G1 is formed as shown in FIG. In the present embodiment, as shown in FIG. 1, a plurality of recall map groups G1 to Gm are formed, and the plurality of recall map groups G1 to Gm are connected to the server S. The server S is configured to be able to receive recall collection information indicating that a recall product has been collected from each of the plurality of information processing apparatuses 2 and mobile terminals 3. As a result, the recall map creation system 1 manages one region (for example, Kanto region), one recall map group G1, and other regions (for example, Kinki region, Hokuriku region, and all other regions other than the Kanto region). The server S manages data in a plurality of areas by having the other recall map groups G2 to Gm that manage (). Therefore, not only the recall collection information within a certain area can be managed, but also a comprehensive and comprehensive analysis on the recall collection becomes possible. For example, when there are a plurality of users using the recall map creation system 1, it is very easy to grasp the recall product collection rate in a wide area related to one product by unifying the data of each user.

  More specifically, as described above, a plurality of recall map groups G1 to Gm are formed, so that, for example, a manufacturer that is forced to take measures against the recall is a mass-marketed consumer electronics store that is nationwide, By using data of the recall map creation system 1 used by home appliance mass retailers, electrical stores, etc., it is possible to track recall products and collect recall products.

  Even with the same product, recall risks may differ depending on the region, such as differences between the countryside and the city, differences between young people and the elderly, differences in climate and lifestyle, and user characteristics. is there. In such a case, the recall map M can be used to understand where many product accidents occur nationwide. Thereby, it is possible to alert the customer based on the information analyzed by the recall map creation system 1.

  In this specification, the recall product creation unit 41, the icon generation unit 42, the display content control unit 43, and the analysis unit 9 of the recall map creation unit 4 are separately described as functions of the recall map creation system 1. However, these functions may be executed by one control unit.

  In the above embodiment, a plurality of mobile terminals 3 are connected to each information processing apparatus 2 via a network. However, the information processing apparatus 2 itself is connected to a notebook computer or smartphone without providing the mobile terminal 3 separately. A portable device such as a tablet may be used.

  In the above embodiment, the map information database DB1, the recall information database DB2, and the customer information database DB3 are exemplified as those provided in the server S. However, each database may be provided in the information processing apparatus 2. Of course, it may be provided in an external device (not shown). In the above embodiment, the map information database DB1, the recall information database DB2, and the customer information database DB3 are all stored in the server S. However, some of these databases are stored in different hardware. Or all of them may be stored separately. Further, databases stored in different places may be temporarily read into the server S or the information processing apparatus 2 and used.

DESCRIPTION OF SYMBOLS 1 Recall map creation system 2, 2a-2m Information processing device 3, 3a-3n Mobile terminal 4 Recall map creation part 41 Recall product specific part 42 Icon production part 43 Display content control part 6 Information transmission / reception part 7, 7a-7f Icon 8a A area 8b B area 8c C area 9 Analysis part D Display part DB1 Map information database DB2 Recall information database DB3 Customer information database G1-Gn Recall map group I Internet M Recall map P1, P2, P3 Recall product detailed information S server

Claims (11)

A recall map creation system comprising a recall map creation unit for displaying a location of a recall product on an electronic map, and a display unit for displaying the recall map created by the recall map creation unit,
The recall map creation system
A map information database in which map information is stored;
A recall information database for storing recall information including recall product information;
A customer information database that stores customer information including customer location and products used;
The recall map creation unit
A recall product identifying unit that identifies a product used in customer information when the product used in the customer information is compared with the recall product information in the recall information, and the product in use is associated with the recall product information;
When the recall product specifying unit specifies that the product using customer information is a recall product, the customer location of the customer information is associated with the map information, and an icon is displayed on the electronic map. A configured icon generator,
Recall map creation system. The recall map creation system according to claim 1, wherein the recall map creation unit is configured to display the number of recall products to be recalled on the icon. The recall product information includes an urgency level indicating the urgency of handling according to the content of the recall,
The recall map creation system according to claim 1 or 2, wherein the recall map creation unit displays icons by changing icons according to the degree of urgency. The recall product information includes a handling attribute indicating how to deal with the recall product,
The recall map creation system according to any one of claims 1 to 3, wherein the recall map creation unit changes and displays an icon according to the handling attribute. The customer information includes graphical information including a photograph or a figure showing the installed state of the recall product at the customer location;
The recall map creation unit is controlled to display the graphical information on the display unit when an icon displayed on the display unit is selected. Recall map creation system. When the location of the customer in the customer information is changed, the recall map creation unit is controlled so that the location icon before the change and the location icon after the change are connected by a trace line on the electronic map. The recall map creation system according to any one of claims 1 to 5. The recall map creation unit is configured to divide and manage the electronic map into a plurality of count areas, and the recall map creation unit has a count function for counting the number of recall products for each count area. The recall map creation system according to any one of claims 1 to 6, wherein the recall map creation unit changes the display for each count area according to the number of recall products in the count area. The recall map creation system
An information processing apparatus comprising the recall map creation unit and the display unit;
The recall map created by the recall map creation unit is displayed and includes at least one mobile terminal connected to the information processing apparatus via a network. Recall map creation system. The recall map creation system
A server having the recall map creation unit;
A plurality of information processing devices provided with the display unit, each connected to the server, each covering a predetermined area on the electronic map;
The recall map creation according to any one of claims 1 to 7, wherein the server is configured to be able to receive recall collection information indicating that a recall product has been collected from the plurality of information processing apparatuses. system. The recall map creation system according to claim 9, further comprising at least one mobile terminal that displays a recall map created by the recall map creation unit and is connected to the information processing apparatus via a network. Based on the recall collection information received by the server from the information processing apparatus and / or the at least one mobile terminal and indicating that the recall product has been collected, i) time-series recall collection rate, ii) The recall map creation according to claim 10, further comprising an analysis unit capable of calculating at least one of a recall collection rate for each facility where a recall product has existed in the past and a recall collection rate for each region. system.

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