JP2017126292A - Information processing apparatus, information processing system, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To generate a manual suitable for each of operators, easily.SOLUTION: An information processing apparatus includes: a display unit for sequentially displaying a plurality of images constituting an operation manual showing an operation procedure for a work object; a detection unit for detecting the timing for the display unit to switch a display image, on the basis of user operation; a measurement unit for measuring the time for which the display unit displays an image, for each of images, on the basis of the timing detected by the detection unit; and a generation unit which reduces a part of information indicated by the plurality of images constituting the operation manual, in accordance with display time of each image measured by the measurement unit, to generate a new operation manual with reduced amount of information.SELECTED DRAWING: Figure 7

Description

  The present invention relates to an information processing apparatus, an information processing system, an information processing method, and an information processing program.

  There is known a service for supporting an assembling work by displaying an image of a device assembling procedure on a display owned by an operator.

  Japanese Patent Laid-Open No. 2004-228688 determines a user level based on already stored user level information when a manual video display event occurs, and determines a user level determined in advance among a plurality of already stored manual information. There is disclosed a display device that controls so that a manual video composed of at least one manual information selected so as to be different from each other is displayed on a display unit.

  However, since the manual information selected so as to differ according to the user level determined in advance among the plurality of already stored manual information is used, the skill level is within a certain range. It was difficult to provide a manual suitable for each person.

  The present invention has been made in view of the above, and provides an information processing apparatus, an information processing system, an information processing method, and an information processing program capable of easily generating a manual suitable for each worker. Objective.

  In order to solve the above-described problems and achieve the object, the present invention provides a display unit that sequentially displays a plurality of images constituting a work manual indicating a work procedure for a work target, and an image displayed by the display unit. A detection unit that detects a timing for switching to the next image based on a user's operation; a measurement unit that measures a time for which the display unit displays an image for each image based on the timing detected by the detection unit; A generation unit that newly generates a work manual with a reduced amount of information by reducing a part of information indicated by a plurality of images constituting the work manual according to a display time for each image measured by the measurement unit; Have.

  According to the present invention, it is possible to easily generate a manual suitable for each worker.

FIG. 1 is a diagram illustrating an overview of an information processing system according to an embodiment. FIG. 2 is a diagram showing an outline of the assembly work of a plurality of image forming apparatuses using the information processing system. FIG. 3 is a block diagram illustrating a configuration of an image forming apparatus that is a target of assembly work. FIG. 4 is a diagram illustrating a hardware configuration example of the display device. FIG. 5 is a block diagram illustrating an overview of the functions of the display device and the image forming apparatus. FIG. 6 is a sequence diagram illustrating communication performed by the display device with the image forming apparatus. FIG. 7 is a diagram schematically illustrating the configuration of a manual that the display device acquires from the server for the first time. FIG. 8 is a diagram illustrating the operation of the display device and the work of the worker when the work time of the worker is measured using the manual illustrated in FIG. 7. FIG. 9 is a diagram schematically illustrating a configuration of a manual newly generated by the display device. FIG. 10 is a diagram illustrating processing performed when the display device generates a manual optimum for the worker. FIG. 11 is a diagram illustrating an outline of the operation of each unit in a modification of the information processing system. FIG. 12 is a diagram illustrating processing performed when the server generates a manual for a similar model from an existing model manual.

  First, an outline of the information processing system 1a according to the embodiment will be described. FIG. 1 is a diagram showing an overview of an information processing system 1a according to an embodiment of the present invention. For example, the image forming apparatus (MFP) 2a is an apparatus that is a target of assembly (assembly) work. An operator (user) refers to a work manual (manual) displayed by the display device 3 having a function as an information processing device, and performs an assembling work of the image forming apparatus 2a.

  The display device 3 is, for example, a glasses type, and displays a manual screen 4 for the image forming apparatus 2a. The display device 3 is not limited to what an operator wears like glasses, and may be a display provided with a display such as a portable terminal. The manual supports an operator's work by sequentially displaying images indicating work procedures. The display device 3 acquires the manual from the server 10 storing the manual for each of a plurality of models of the image forming apparatus 2a and displays the manual.

  The server 10 includes, for example, a storage unit 100, a control unit 102, and a communication unit 104. The storage unit 100 stores a plurality of manuals described above. The control unit 102 includes a CPU and controls each unit constituting the server 10. The communication unit 104 performs communication with the display device 3.

  FIG. 2 is a diagram showing an outline of the assembling work of a plurality of image forming apparatuses 2a using the information processing system 1a. When assembling the image forming apparatus 2a a plurality of times (a plurality of units) while referring to the manual using the display device 3, the worker first activates an application (application) on the display device 3 (S100).

  The worker selects a button on the application of the display device 3 that starts connection with the image forming apparatus 2a, and starts communication between the application of the image forming apparatus 2a and the display device 3 (S102). The display device 3 acquires model information for specifying the model of the image forming apparatus 2a from the image forming apparatus 2a by communication using BLE (Bluetooth Low Energy: registered trademark) or WiFi (registered trademark) (S104). When the reception intensity exceeds a predetermined threshold, the BLE determines that another device having BLE is in proximity and starts connection.

  The display device 3 displays a manual composed of images of a plurality of pages of the corresponding model (S106). The display device 3 displays a manual including all pages for the first time, but displays the manual currently used after the second time (second device).

  The worker starts assembling one image forming apparatus 2a while referring to the manual displayed on the display device 3 (S108). Here, the operator performs operations such as manual page turning, for example, via a touchpad operation unit 352 (described later) provided in the display device 3. The display device 3 measures and accumulates the work time taken in each assembly process of the image forming apparatus 2a (S110). Then, the worker finishes assembling one image forming apparatus 2a (S112).

  When the number of image forming apparatuses 2a assembled by the worker exceeds a predetermined threshold value, the display device 3 creates a manual suitable for the worker from the accumulated work time measurement data, and displays on the display device 3. The manual to be displayed is switched (S114). The server 10 or the like may create a manual suitable for the worker. Then, the worker repeats the operations from S102 to S114 until the assembly of the planned number is completed (S116).

  Next, each part (including work target) constituting the information processing system 1a will be described. FIG. 3 is a block diagram illustrating a configuration of the image forming apparatus 2a that is a target of the assembling work. The image forming apparatus 2 a is, for example, a multi-function machine including an image reading unit 20, a plotter unit 21, an image processing / engine control unit 22, a controller 23, an operation unit 24, a FAX unit 25, and an HDD 26.

  The controller 23 includes a CPU 230, a RAM 231, a ROM 232, an external device interface (I / F) 234, an operation unit interface (I / F) 233, a BLE 236, and a network interface (I / F) 235.

  Then, the image forming apparatus 2 a transmits model identification information (model information) to the display device 3 through the BLE 236. The model information is, for example, MACHINE_TAPE_A and MACHINE_TAPE_B exemplified in Table 1.

  FIG. 4 is a diagram illustrating a hardware configuration example of the display device 3. As illustrated in FIG. 4, the display device 3 includes a display (display unit) 300, a touch pad 302, a CPU 304, a ROM 306, a RAM 308, a flash memory 310, an image sensor 312, a microphone 314, a speaker 316, a network interface 318, and a wireless interface 320. Each part is connected via a bus 322.

  The display 300 sequentially displays a plurality of images constituting a manual indicating the work procedure for the work target to the worker. The touch pad 302 accepts operations such as manual page turning by the operator. The CPU 304 controls each unit constituting the display device 3. The ROM 306 stores a program for operating the display device 3 and the like. The RAM 308 is used as a processing area.

  The flash memory 310 stores data such as a manual received from the server 10, for example. The image sensor 312 includes a CMOS sensor, for example, and realizes a function as a camera. The microphone 314 acquires an operator's voice and the like. The speaker 316 outputs, for example, sound substituted for a manual image. The network interface 318 communicates with the server 10. The wireless interface 320 is, for example, BLE, and performs communication with the image forming apparatus 2a.

  FIG. 5 is a block diagram illustrating an outline of functions of the display device 3 and the image forming apparatus 2a. The image forming apparatus 2 a includes a model information storage unit 27, a system control unit 28, and a BLE 29. The model information storage unit 27 includes the HDD 26 or the ROM 232 described above, and stores model information indicating the model of the image forming apparatus 2a. The system control unit 28 is configured by the above-described CPU 230 and the like, and controls each unit constituting the image forming apparatus 2a. The BLE 29 corresponds to the BLE 236 shown in FIG.

  The display device 3 includes a manual generation unit 30, a display control unit 350, a touch pad operation unit 352, an imaging unit 354, an audio acquisition unit 356, an audio output unit 358, a measurement unit 360, a selection unit 362, an IP-Network connection unit 364, A BLE 366 and a control unit 368. The manual generation unit 30 may be provided in the server 10 or the like.

  The display control unit 350 controls the display 300 (FIG. 4). The touch pad operation unit 352 corresponds to the touch pad 302, and is a detection unit that detects the timing of switching the image displayed on the display 300 to the next image by an operation (touch gesture such as tap or swipe) by the operator's hand. It has become. The imaging unit 354 includes an imaging element 312 to realize a camera. The sound acquisition unit 356 corresponds to the microphone 314. The audio output unit 358 corresponds to the speaker 316.

  The measuring unit 360 measures the work time for each process worked by the worker. Here, the work time for each process is, for example, a time during which one page (image) of a manual corresponding to one process is displayed on the display 300.

  The selection unit 362 selects a manual to be displayed on the display 300. The IP-Network connection unit 364 connects to the IP-Network network 12 and connects, for example, the server 10 and the display device 3. The BLE 366 communicates with the BLE 29 of the image forming apparatus 2a. The control unit 368 is configured by the CPU 304 and the like, and controls each unit configuring the display device 3.

  The manual generation unit 30 includes a standard manual storage unit 31, a model information storage unit 32, a standard time storage unit 33, a measurement time storage unit (storage unit) 34, and a generation unit 35. The standard manual storage unit 31 stores a standard manual that covers all the process steps of the assembly work of the image forming apparatus 2a. The model information storage unit 32 stores model information received by the BLE 366 from the image forming apparatus 2a to be worked.

  The standard time storage unit 33 stores a standard time (standard work time) for each assembly process of the image forming apparatus 2a for each target model as illustrated in Table 2. The standard work time is a reference time for determining the skill level of each process of the worker. The standard work time is calculated by using, for example, an average value of performance data for all workers within a range in which the number of assembly times is within the range (eg, 30 to 100 times).

  The measurement time storage unit 34 stores the work time measured by the measurement unit 360 in the format shown in Table 1, for example. Further, the measurement time storage unit 34 may be configured to store the time measured by the measurement unit 360 for each image for each worker. The generation unit 35 refers to the standard time stored in the standard time storage unit 33 and generates a manual that is optimal for the operator.

  Next, the operation of the information processing system 1a will be described. FIG. 6 is a sequence diagram illustrating communication performed by the display device 3 with the image forming apparatus 2a. As shown in FIG. 6, the image forming apparatus 2a transmits its own information (BLE packet) to the adjacent display device 3 (S200).

  When the display device 3 receives the BLE packet, the display device 3 starts connection to the image forming apparatus 2a (S202), and requests the identification information of the model of the image forming apparatus 2a (model information of the image forming apparatus 2a) (S204).

  The image forming apparatus 2a transmits model information to the display apparatus 3 in response to a request from the display apparatus 3 (S206). Upon receiving the model information from the image forming apparatus 2a, the display device 3 ends communication with the image forming apparatus 2a (S208).

  When acquiring the model information from the image forming apparatus 2a, the display device 3 requests the server 10 for a manual corresponding to the acquired model information, and acquires the manual from the server 10.

  FIG. 7 is a diagram schematically illustrating a configuration of a manual (standard manual including all pages: assembly procedure manual) that the display device 3 acquires from the server 10 for the first time. As shown in FIG. 7, the manual includes a title page indicating attachment of each part as a major item, and detailed procedures are provided for each part. The manual is moved to the title page of the next part when the work proceeds to the final process of the part (a page is sent).

  The manual used by the worker for the first time includes pages for all processes. The “process” shown in FIG. 7 may indicate a unit of each page in the manual, or may indicate a part mounting unit (process 1 = start of installation of part 1 to completion). This definition is determined in advance when the manual is created.

  FIG. 8 is a diagram illustrating the operation of the display device 3 and the worker's work when measuring the worker's work time (work skill level) using the manual shown in FIG. First, the worker displays the title page of parts 1 on the display device 3 (S300). Here, the application of the display device 3 starts measuring the time of the entire assembly process and the time of the process of attaching the part 1 (S400).

  Then, the worker turns the page (S302), displays the first page of the detailed procedure of part 1 (S304), and performs the operation described in the first page of the procedure (S306). Next, the worker turns the page (S308), displays the second page of the detailed procedure of part 1 (S310), and repeats the execution of the work and the page turning.

  When the worker displays the final page of the detailed procedure of the part 1 (S314) and feeds the page (S316), the application of the display device 3 finishes the measurement process time of the part 1 (S402). When the title page of the part 2 is displayed by this page feed (S318), the application of the display device 3 starts measuring the attachment process time of the part 2 (S404).

  The operator displays the first page of the detailed procedure of part 2 (S320), repeats the operation and page feed in the same manner as described above, and displays the final page of the final part (S324). A button indicating completion of the operation is pressed (S326). At this time, the application of the display device 3 ends the time measurement of the final part and the entire assembly process (S406).

  And the display apparatus 3 produces | generates the manual according to the skill level of an operator's work newly using the result of the measurement time of each process. FIG. 9 is a diagram schematically illustrating a configuration of a manual newly generated by the display device 3. The manual newly generated by the display device 3 has fewer pages than the standard manual shown in FIG.

  The display device 3 is not limited to generating a new manual by reducing pages from the standard manual, but by changing the information indicated by the image (video) to a display of only characters, the amount of information for the operator is reduced. It may be reduced, or information necessary for the operator may be changed to voice and reduced. Further, the display device 3 may measure the skill level of the worker's work by measuring the time of an operation (such as the position of the line of sight when viewing the image) other than the worker's page turning operation. Further, the display device 3 may reduce the operation by the operator's hand by sending the page without the operation by the operator's hand due to the voice of the operator or the elapse of a predetermined time of a specific page.

  FIG. 10 is a diagram illustrating processing performed when the display device 3 generates a manual optimal for the worker. The display device 3 starts a manual creation process when the assembling work of the image forming apparatus 2a is completed (S500). The display device 3 acquires the actual value of the number of times the image forming apparatus 2a has been assembled from the measurement time storage unit (measurement time storage unit 34) (S502). If the actual result is less than a threshold value (for example, 20 times), the generation process is performed. If it is equal to or greater than the threshold value, the process proceeds to S506 (S504). That is, the display device 3 uses a standard manual until the worker has a certain work record, and therefore does not create a new manual.

  The display device 3 acquires the latest measured data of the operator three times from the measurement time storage unit, and calculates the average value (S506). Here, the actual measurement data to be acquired is not limited to three times, and for example, all the actual measurement data from the first time may be acquired. Then, the display device 3 compares the actual measurement value of the process X with the standard work time (S508).

  The display device 3 performs the predetermined processing illustrated in Table 3 on the existing manual page of the corresponding process from the ratio of the actually measured value with respect to the standard time, and creates a manual with a new configuration (S510). Here, the existing manual page is the standard manual page when the manual is first created, and thereafter, the manual page currently used by the worker is the target.

  Then, the display device 3 repeats the processes of S508 and S510 when there is a process for which manual generation processing is not performed, and ends the process when there is no process for which manual generation processing is not performed (S512).

  Thus, in the information processing system 1a according to the embodiment, the generation unit 35 newly generates a work manual with a reduced amount of information according to the display time for each image measured by the measurement unit 360. A manual suitable for each can be easily generated.

  Next, a modified example of the information processing system 1a will be described. FIG. 11 is a diagram illustrating an outline of the operation of each unit in a modification of the information processing system 1a. In the modification of the information processing system 1 a, the manual generation unit 30 is provided in the server 10.

  In a modification of the information processing system 1a, first, the display device 3 makes a request for obtaining model type information (model information) to the image forming apparatus 2a (S600). The image forming apparatus 2a transmits model information in response to a request from the display device 3 (S602).

  When the display device 3 does not store the manual to be displayed (for example, when the first MFP is assembled), the display device 3 transmits the model information of the image forming device 2a, the screen size information of the display device 3, and the like to the server 10. Then, the server 10 is requested to acquire the manual of the image forming apparatus 2a (S604). The server 10 transmits a corresponding manual to the display device 3 in response to a request from the display device 3 (S608).

  Thereafter, when the worker is assembled, the display device 3 measures the execution time of each process and transmits the measurement data to the server 10 (S610). At this time, the display device 3 also transmits the model information of the image forming apparatus 2a, the screen size information of the display device 3, and the like to the server 10.

  The server 10 accumulates measurement data transmitted from the plurality of display devices 3 connected to the server 10 (S612). Then, the server 10 updates the standard time for each process using the accumulated measurement data (S614).

  The server 10 starts generating a new manual using the model information of the image forming apparatus 2a and the screen size information of the display device 3 (S616). Further, the server 10 generates a manual optimum for the worker using each received measurement data and the updated standard time for each process (S618), and transmits the generated manual to the display device 3 (S620). .

  Further, when the worker has work experience with a similar model of the image forming apparatus 2a (different image forming apparatus 2a having a common configuration), the server 10 generates a manual reflecting the work experience. May be.

  For example, when the operator first assembles the model XX-B, the server 10 uses the existing model XX-A similar to the model XX-B (for example, only the difference in the degree of the difference in the presence or absence of parts mounting with the same model configuration). A manual for the worker of model XX-B is generated from the manual of the worker. Therefore, the operator can use the manual from which unnecessary pages are deleted from the initial stage of assembly of the model XX-B.

  FIG. 12 is a diagram illustrating processing performed when the server 10 generates a manual for a similar model from an existing model manual. Here, in order to create a manual for model XX-B for user A, a manual for model XX-A for user A is used.

  As shown in FIG. 12, when the server 10 receives a manual generation request like the model XX-B for the user A (S700), the server 10 confirms whether or not there is a manual for the model XX-B for the user A on the server 10. (S702).

  If there is no manual for the model XX-B for the user A, the server 10 proceeds to the process of S706, and if present, proceeds to the process of S708 (S704). In the process of S708, the server 10 performs a normal manual generation process for an existing manual.

  The server 10 refers to the model configuration table of the manual shown in Table 4 (S706), and confirms whether or not there is a manual for the same MFP series model (manual for user A model XX-A). If there is, the process proceeds to S714, and if there is no manual, the process proceeds to S716 (S712).

  The generation unit 35 of the server 10 acquires a manual for the model XX-A and starts creating a manual for the model XX-B from this manual (S714). Note that the server 10 performs normal manual generation processing for a standard manual in the processing of S716.

  The server 10 refers to the model configuration table in the manual, and determines the difference in the presence / absence of each part of the model XX-A and the model XX-B (S718). If there is a difference, the server 10 proceeds to the process of S724, and if there is no difference, the server 10 proceeds to the process of S722 (S720). The server 10 uses the page of the corresponding part as it is in the process of S722.

  If the model XX-A has parts and the model XX-B has no parts, the server 10 proceeds to the process of S726. If the model XX-A has no parts and the model XX-B has parts, the server 10 proceeds to S728. The process proceeds (S724). The server 10 deletes the page for the part in the process of S726, and acquires the page of the part from the standard manual for the model XX-B in the process of S728.

  Then, the server 10 determines whether or not there is an unprocessed part. If there is an unprocessed part, the server 10 returns to the process of S718, and if there is no unprocessed part, the process ends (S730). .

  As described above, the modification of the information processing system 1a according to the embodiment is suitable for each worker even when the function and processing capability of the display device 3 are not high because the server 10 can generate a manual. Manuals can be generated easily. Further, a modification of the information processing system 1a is similar even if the server 10 has a function of generating a manual for a similar model from an existing model manual, even if it is a model that an operator installs for the first time. For the same procedure as the assembly of the model, it is also possible to generate a manual that has been changed to an information amount suitable for the worker.

1a Information processing system 2a Image forming device 3 Display device 4 Screen 10 Server 27 Model information storage unit 29 BLE
30 Manual generation unit 31 Standard manual storage unit 32 Model information storage unit 33 Standard time storage unit 34 Measurement time storage unit 35 Generation unit 100 storage unit 104 communication unit 236 BLE
300 Display 302 Touchpad 318 Network Interface 320 Wireless Interface 360 Measurement Unit 362 Selection Unit 366 BLE

JP2013-171588A

Claims (7)

A display unit for sequentially displaying a plurality of images constituting a work manual indicating a work procedure for a work target;
A detection unit that detects a timing of switching an image displayed by the display unit to a next image based on a user's operation;
Based on the timing detected by the detection unit, a measurement unit that measures the time for which the display unit displays an image for each image,
A generation unit that newly generates a work manual with a reduced amount of information by reducing a part of information indicated by a plurality of images constituting the work manual according to a display time for each image measured by the measurement unit. When,
An information processing apparatus comprising: The detector is
The information processing apparatus according to claim 1, wherein a timing at which a user switches an image displayed on the display unit to a next image by a manual operation is detected. The generator is
When other work manuals with different work targets contain the information indicated by the images reduced by the generation unit, the amount of information can be reduced by reducing some of the information indicated by the plurality of images constituting the other work manuals. The information processing apparatus according to claim 1, wherein another reduced operation manual is newly generated. A server comprising a storage unit for storing a plurality of images each constituting a plurality of work manuals indicating work procedures for a plurality of work objects;
A display unit that sequentially displays a plurality of images constituting a work manual stored in the storage unit;
A detection unit that detects a timing of switching an image displayed by the display unit to a next image based on a user's operation;
Based on the timing detected by the detection unit, a measurement unit that measures the time for which the display unit displays an image for each image,
A generation unit that newly generates a work manual with a reduced amount of information by reducing a part of information indicated by a plurality of images constituting the work manual according to a display time for each image measured by the measurement unit. When,
An information processing system comprising: A measurement time storage unit that stores, for each user, the time measured by the measurement unit for each image;
The generator is
The work manual with a reduced amount of information is newly generated based on each time stored in the measurement time storage unit and a display time for each image measured by the measurement unit. Information processing system. Storing a plurality of images constituting a plurality of work manuals each indicating a work procedure for each of a plurality of work targets in a storage unit provided in the server;
Detecting a timing at which the display unit sequentially switches and displays a plurality of images constituting the work manual stored in the storage unit based on a user's operation;
A step of measuring, for each image, a time during which the display unit displays an image based on the detected timing;
A step of newly generating a work manual with a reduced amount of information by reducing a part of information indicated by a plurality of images constituting the work manual according to the display time for each measured image;
An information processing method including: Detecting a timing at which the display unit sequentially switches and displays a plurality of images constituting a work manual indicating a work procedure for a work target based on a user's operation;
Measuring the time for which the display unit displays an image for each image based on the detected timing;
A step of newly generating a work manual with a reduced amount of information by reducing a part of information indicated by a plurality of images constituting the work manual according to a display time for each measured image;
Processing program for causing a computer to execute.

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