JP2017117361A - Atm monitoring device, atm monitoring method and atm monitoring program in atm monitoring device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an ATM monitoring device capable of using a ribbon in a long term as possible at a degree in which no claim related to printing density occurs from a customer.SOLUTION: An ATM monitoring device comprises: a reception part for receiving information of an ATM on which claim related to thinness of printing density on a passbook occurs, and an input of a point number of the claim on the ATM; a storage part for associating the input information of the ATM with the point number of the claim and storing them; a determination part for determining whether or not the point number of the claim exceeds a prescribed number; and a transmission part for transmitting to the ATM, an instruction so as to change a reference printing density value for promoting ribbon exchange to a printing density value at which printing density on a printing density scale becomes deep, out of a printing density scale for gradually indicating density difference of the printing density as printing density values, when the point number of the claim exceeds the prescribed number.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an ATM monitoring device that manages information for determining ATM ribbon replacement.

  In a conventional automated transaction machine (ATM), the print density of letters and numbers printed on the passbook is detected by a small optical sensor, etc., and the detected print density is the hardware setting value (ribbon exchange or ATM stop) When it is determined that the thickness has become thinner than the threshold value for determining the ribbon of the passbook printer, the monitoring device and the operator device are notified of the “near end” for prompting the ribbon replacement of the passbook printer and the “end” for stopping the ATM. It was exchanged. Ribbon replacement is performed for each ATM ribbon. A technique for determining the print density as described above is disclosed in Patent Document 1 below.

  On the other hand, there is also a request to use the ribbon for a long time from the viewpoint of operation cost, and when the print density becomes lighter than the hardware setting value, the hardware setting value can be changed by the operator to make “near end” or It is also possible to delay the notification of “end”.

JP 2004-160857 A

  However, the print density varies depending on the customer. When the hardware setting value is changed by the operator, there is a problem that the customer makes a complaint if the print density is low. On the other hand, if the print density is increased so as not to cause a complaint, the life of the ribbon is shortened and the ribbon is replaced quickly, so that there is a problem that the operation cost is increased.

  In view of the above problems, an object of the present invention is to provide an ATM monitoring apparatus that enables a ribbon to be used for a long time within a range in which no complaints regarding print density from a customer are generated.

  In order to achieve the above object, the present invention is an ATM monitoring device for changing information for determining whether or not to change an ATM ribbon, and the ATM information in which there is a claim regarding the thin print density of the passbook, An accepting unit that accepts input of the number of points of the claim in the ATM, a storage unit that stores the input ATM information and the number of points of the claim in association with each other, and the number of points of the claim exceeds a predetermined number A determination unit for determining whether or not a reference print density value for prompting ribbon replacement in a print density scale showing the density of the print density stepwise as a print density value when the predetermined number is exceeded. A transmission unit that transmits to the ATM an instruction to change to a print density value that increases the print density on the density scale.

  Further, in the ATM monitoring apparatus of the present invention, the transmission unit changes a reference print density value for stopping ATM in the print density scale to a print density value at which the print density on the print density scale is increased. It is a preferable aspect to further send an instruction to the ATM to the ATM.

  In the ATM monitoring apparatus of the present invention, it is a preferable aspect that the number of points of the claim is a value weighted according to the importance of the claim.

  Further, in the ATM monitoring apparatus of the present invention, the determination unit performs a ribbon replacement a predetermined number of times after the print density value is changed in the ATM to which the print density value change instruction is transmitted, and the print density. It is determined whether or not the number of claims that the color is thin is less than or equal to a predetermined number of claims, and the transmission unit performs the ribbon replacement a predetermined number of times and the number of claims that the print density is low is equal to or less than the predetermined number of claims When it is determined that the print density value is reduced, the instruction to return the print density value to a light print density value is transmitted to the ATM.

  Further, the present invention is an ATM monitoring method in an ATM monitoring apparatus for changing information for determining whether or not to replace an ATM ribbon, the ATM information having a claim concerning the print density thinness of a passbook, and the ATM A step of receiving an input of the number of points of the claim, a step of storing the inputted ATM information and the number of points of the claim in association, and whether or not the number of points of the claim exceeds a predetermined number. A step of determining, and when the predetermined number is exceeded, a reference print density value for prompting ribbon replacement in a print density scale showing the density of the print density stepwise as a print density value is printed on the print density scale. And a step of transmitting to the ATM an instruction to change the print density value to a darker density.

  Further, the present invention is an ATM monitoring program in an ATM monitoring device for changing information for determining whether or not to replace an ATM ribbon, the ATM information in which there is a claim regarding the thinness of the print density of the passbook, and the ATM A step of receiving an input of the number of points of the claim, a step of storing the inputted ATM information and the number of points of the claim in association, and whether or not the number of points of the claim exceeds a predetermined number. A step of determining, and when the predetermined number is exceeded, a reference print density value for prompting ribbon replacement in a print density scale showing the density of the print density stepwise as a print density value is printed on the print density scale. And causing the computer to execute an instruction to change to a print density value for increasing the density to the ATM. And butterflies.

  According to the present invention, it is possible to use the ribbon for a long time as long as no complaints about the print density from the customer are generated.

It is a block diagram which shows an example of a structure of the ATM monitoring system in embodiment. It is a block diagram which shows an example of a function structure of the ATM monitoring apparatus which concerns on embodiment. It is a figure which shows an example of the claim point table in embodiment. It is a figure which shows an example of the claim management table in embodiment. It is a figure which shows an example of the change instruction | indication message | telegram of the printing density near end value and printing density end value in embodiment. It is a figure which shows an example of the printing density control table in embodiment. 6 is a diagram illustrating an example of a print density management table in the embodiment. FIG. It is a figure which shows an example of the ribbon exchange notification message | telegram in embodiment. It is a figure which shows an example of the hardware constitutions for implement | achieving the ATM monitoring apparatus which concerns on embodiment. It is a flowchart which shows an example of the processing flow of ribbon replacement | exchange of ATM in embodiment. It is a flowchart which shows an example of the change processing flow of the printing density near end value and the printing density end value in the ATM monitoring apparatus which concerns on embodiment. It is a figure which shows an example of the operation | movement outline diagram of ribbon replacement | exchange in ATM in embodiment.

  Hereinafter, embodiments will be described with reference to the drawings. First, an example of the ATM monitoring system in the embodiment will be described with reference to FIG. The ATM monitoring system is composed of an ATM monitoring device 1 and ATM 2 (2a, 2b,..., 2n). The ATM monitoring device 1 and ATM 2 are connected to each other via a network 3 so that they can communicate with each other. ing. ATM2 has a function of executing transactions such as deposit, refund, transfer, passbook entry, etc. in response to a request from a customer (user), and is based on a print density near-end value that serves as a reference for prompting ribbon replacement as will be described later. And has a function of prompting ribbon replacement.

  The ATM monitoring device 1 sets a print density near-end value and a print density end value, which will be described later, for each ATM according to the claim so that the ribbon can be used for a long time without causing a complaint from the customer regarding the thin print density of the passbook. to manage. The keyboard of the ATM monitoring device 1 is used when inputting claim points, which will be described later. The DISK (DB) of the ATM monitoring apparatus 1 stores various tables such as a claim management table described later. The display of the ATM monitoring device 1 displays an input screen for inputting information using a keyboard. The control unit 21 of the ATM monitoring device 1 controls the operation of the entire ATM monitoring device 1.

  Here, an example of a functional configuration of the ATM monitoring apparatus according to the embodiment will be described with reference to FIG. The ATM monitoring device 1 includes a reception unit 20, a control unit 21, a transmission / reception unit 22, and a storage unit (DB) 23, and the control unit 21 includes a determination unit 24 and a change unit 25. Note that the configuration of the ATM monitoring device 1 is not limited to these components, and may be configured to include other components.

  The accepting unit 20 accepts an input of a claim point based on a claim point table from an operator or the like when a customer makes a complaint that the print density of characters printed on a passbook by a passbook printer (not shown) of the ATM 2 is low. . At this time, the accepting unit 20 accepts the claim points and also information related to the ATM in which the claim is made (for example, an ATM number for identifying the ATM assigned to each ATM). The received information is recorded by the changing unit 25 in the complaint management table stored in the storage unit 23.

  Here, the claim point table and the claim management table will be described. First, the claim point table will be described. An example of a claim point table is shown in FIG. 3A. As shown in FIG. 3A, the claim point table is composed of items and point values. Items include normal complaints, important customer complaints, and serious complaints, and each point value is 1 point, 2 points, and 4 points.

  Ordinary complaints are claims by ordinary customers who have low print density, and important customer complaints are those of customers who have large transactions (for example, many deposits), etc., where the print density is low. Customer complaints, and serious complaints are complaints by a group of customers who have low print density.

  The point value (number of points) is obtained by converting (weighting) one claim into points, and is a value corresponding to each claim. In the case of a normal claim, 1 point per claim, in the case of an important customer claim, 2 points per claim, and in the case of a serious claim, 4 points per claim. The weight is given according to the degree. From this, for example, if there is one important customer complaint, it has the same meaning as two normal complaints. In addition, as mentioned above, it is good also as 1 point per claim about all the claims, without weighting.

  Next, the complaint management table will be described. An example of the claim management table is shown in FIG. 3B. As shown in FIG. 3B, the claim management table includes an ATM number, a claim point, a print density near end value, a print density end value, and the number of ribbon replacements. The ATM number is an identification number assigned to each ATM. The claim point is a value obtained by accumulating point values converted into points when there is a claim as described above, and is managed for each ATM.

  The print density near-end value is a print density scale indicating the density of the print density on the passbook by the passbook printer as a print density value in stages (for example, +6 to 0 is the darkest, +6 is the darkest, and 0 is the lightest). Of these, the print density value is a reference for prompting ribbon replacement. The print density end value is a print density value serving as a reference for stopping ATM 2 (or stopping the print function) in the print density scale. The print density value +6 is a value indicating the print density when the ribbon is replaced with a new one, for example.

The number of ribbon replacements is the number of ribbon replacements and is managed for each ATM.
The determination unit 24 determines whether or not the number of claim points exceeds a predetermined number. Specifically, the print density control table in which the claim points are stored in the storage unit 23 of the ATM monitoring apparatus 1 is used. It is determined whether or not the claim point change threshold value has been exceeded.

  Further, for example, as will be described later, after the print density near-end value or the print density end value is changed, the determination unit 24 performs the changed ATM ribbon replacement a predetermined number of times (ribbon replacement reference number described later), In addition, it is determined whether or not the number of claims (claim points) that the print density is low is equal to or less than a predetermined number of points (0 in the example described later).

  When the number of complaint points exceeds a predetermined number, that is, when the complaint point change threshold value is exceeded, the transmission / reception unit 22 uses a reference print density value (print density near-end value) for prompting ribbon replacement in the print density scale and / or Alternatively, an instruction to change the reference print density value (print density end value) for stopping ATM in the print density scale to a print density value that increases the print density on the print density scale is transmitted to the corresponding ATM. The ATM that has received this instruction changes the print density management table in the ATM based on the instruction.

  Here, FIG. 3C shows an example of an instruction transmitted to the ATM, that is, a print density near-end value and a print density end-value change instruction message. As shown in FIG. 3C, the change instruction message includes a header part, a print density near end value, a print density end value, and a footer part. The header portion includes destination information, transmission source information, and message type information of the message, and the footer portion includes a message check code.

  Further, when the determination unit 24 determines that the number of points of complaint that the print density is low and the print density is low is less than or equal to the predetermined number of points, the transmission / reception unit 22 performs the print density near-end value and the print An instruction to return the density end value to a lighter value (before change) is transmitted to the corresponding ATM. Note that a message in the same format as the change instruction message is also used when an instruction to be returned is transmitted.

  Here, the print density control table and the print density management table will be described. First, the print density control table will be described. An example of the print density control table is shown in FIG. 3D. The print density control table is a common table applied to all ATMs managed by the ATM monitoring apparatus 1. The print density near end initial value and the print density end initial value are, for example, the initial values of the print density near end value and the print density end value preset by a manufacturer or the like. As described above, the claim point change threshold value is a criterion for changing the print density near end value and the print density end value. In this case, the claim point change threshold value is changed when the claim point exceeds 10 points. .

  The print density near end minimum value and the print density end minimum value are the minimum values that the print density near end value and the print density end value can take. As will be described later, the ribbon replacement reference number is a reference number of ribbon times used when the print density near-end value or the print density end value is changed to a state where the print density is reduced, and will be described in detail later.

  The print density near-end increase value and the print density end increase value are the increments when changing the print density near-end value or the print density end value. In this case, the print density near-end value is one level when the print density value is changed. When the print density end value is changed, the print density value does not increase at the zero level. The print density near-end subtraction value and the print density end subtraction value are the range of decrease when changing the print density near-end value or the print density end value. In this case, the print density near-end value is the print density value when changing. Is lowered by one step, and the print density end value does not drop at the zero step when changing.

  Next, the print density management table will be described. An example of the print density management table is shown in FIG. 3E. The print density management table is a table unique to each ATM and is held by each ATM. The print density near end value and the print density end value are values in the ATM holding this table. As will be described later, the near-end determination printing time is a time for determining whether or not to prompt ribbon replacement, and the end determination printing time is a time for determining whether or not to stop the ATM.

  As described above, the changing unit 25 newly records or updates information such as the claim points and ATM numbers received by the receiving unit 20 in the claim management table. Further, as will be described later, when the transmission / reception unit 22 receives a notification from the ATM 2 that the ribbon replacement has been performed, the changing unit 25 newly records or updates the ribbon in the number of ribbon replacements field of the complaint management table. To do. Further, as described above, the changing unit 25, before or after the print density near end value and the instruction to change the print density end value are transmitted to the ATM, the print density near end value and the print density end value in the claim management table. Update the value.

  Here, FIG. 3F shows an example of a ribbon exchange notification message transmitted from ATM, that is, an example of a ribbon replacement notification message. As shown in FIG. 3F, the ribbon exchange notification message includes a header part, a ribbon exchange notice, and a footer part. The header part contains the destination information, sender information, and message type information of the message, the ribbon exchange notification contains information that the ribbon has been exchanged, and the footer part contains a message check. Code etc. are included.

  Next, an example of a hardware configuration for realizing the ATM monitoring apparatus according to the embodiment will be described with reference to FIG. The hardware configuration includes, for example, a CPU (Central Processing Unit) 41, a HDD (Hard Disk Drive) 42, a ROM (Read Only Memory) 43, a RAM (Random Access Memory) 44, an input unit 45, an output unit 46, and a communication interface ( I / F) 47 and bus 48 are provided. The CPU 41, HDD 42, ROM 43, RAM 44, input unit 45, output unit 46, and communication interface (I / F) 47 are connected to each other via a bus 48, for example.

  The CPU 41 reads a program for performing various processes of the ATM monitoring apparatus 1 stored in the HDD 42 or the like via the bus 48, temporarily stores the read program in the RAM 44, and performs various processes according to the program. It functions mainly as the control unit 21 described above.

  The HDD 42 stores application programs for performing various processes of the ATM monitoring apparatus 1 and data necessary for the processes of the ATM monitoring apparatus 1 and mainly functions as the storage unit 23 described above.

  The ROM 43 is a nonvolatile memory, and stores programs such as a boot program and BIOS (BasicInput / Output System).

  The RAM 44 is a volatile memory, and temporarily stores a part of an OS (Operating System) program and application programs to be executed by the CPU 41. The RAM 44 stores various data necessary for processing by the CPU 41.

  The input unit 45 is the above-described keyboard or the like for inputting a complaint point or the like by an operator, and mainly functions as the above-described receiving unit 20.

  The output unit 46 is a display that displays an input screen for inputting information using a keyboard or the like.

The communication interface (I / F) 47 performs data transmission / reception with the ATM 2 and mainly functions as the transmission / reception unit 22 described above.
The bus 48 is a path that mediates transmission / reception of control signals, data signals, and the like between the devices.

  Next, an example of the ATM ribbon replacement process flow in the embodiment will be described with reference to FIG. The ATM performs a conventional printing process (step S501), and reads the print density with a small optical sensor after printing (step S502). The ATM determines whether or not the read print density has continued beyond the near-end determination print time (first predetermined time) in a state where the print density is not more than the print density near-end value (step S503). If it is determined that the process has been continued (Yes in step S503), the ATM determines whether a notification for urging ribbon replacement has been performed (step S504). When the notification for prompting the ribbon replacement is not performed (No in step S504), the notification for prompting the ribbon replacement is displayed on the ATM display unit or the like (step S505).

  Thereafter, the time elapses and the ATM determines whether or not the print density has continued beyond the end determination print time (second predetermined time) in a state where the print density is equal to or less than the print density end value (step S506). If it is determined that it has been continued (Yes in step S506), the ATM pauses the ATM itself (step S507). Note that only the printing function may be suspended without suspending the entire ATM. When the ribbon is replaced by an operator or the like due to the suspension of ATM, the ATM notifies the ATM monitoring device 1 that the ribbon has been replaced (step S508). After the notification, the ATM resets the ATM and cancels the suspension (step S509).

  Next, an example of a process flow for changing the print density near end value and the print density end value in the ATM monitoring apparatus according to the embodiment will be described with reference to FIG. As shown in FIG. 6, the changing unit 25 initializes the number of ribbon replacements in the claim management table (step S601) and initializes the claim points (step S602). Here, when a complaint about the print density on the passbook occurs (Yes in step 603), the accepting unit 20 accepts a complaint point input from an operator or the like according to the complaint point table (step S604). Record and update claim points in the claim management table. At this time, the reception unit 20 also receives information such as the corresponding ATM number.

  If no claim is generated (No in step 603), the process proceeds to the following step 605. When the transmission / reception unit 22 receives a notification that ribbon replacement has been performed at a certain ATM (Yes in step 605), the changing unit 25 updates the number of ribbon replacements in the complaint management table by one (step S606). ).

  If the notification that the ribbon has been exchanged is not received (No in Step 605), the process proceeds to Step 607 below.

  The determination unit 24 determines whether or not the claim point is equal to or greater than the claim point change threshold (step S607). If the claim point is equal to or greater than the claim point change threshold (Yes in step S607), the changing unit 25 displays the print density near-end value and print density end value in the corresponding ATM as the print density near-end increase value and print in the print density control table. While updating according to the density end increase value (step S608), the transmitting / receiving unit 22 transmits an instruction to change the print density management table (the change instruction message) to the corresponding ATM (step S609). When the print density near end value or the print density end value is updated, the value is changed so that the print density becomes higher in the print density scale. The changing unit 25 initializes the corresponding ATM complaint points and the ribbon replacement count in the complaint management table (step S610). When it is determined in step 607 that the claim point is smaller than the claim point change threshold (No in step S607), the process proceeds to step 611 below.

  Thereafter, in order to make it possible to use the ribbon for a long time (reducing the cost of the ribbon), it is determined in the subsequent steps whether or not the print density near-end value and the print density end value can be changed to the one where the print density is reduced.

  The determination unit 24 determines whether or not the number of ribbon replacements is equal to or greater than the ribbon replacement reference number (step S611). That is, it is determined whether or not ribbon replacement has been performed a predetermined number of times or more based on the print density near end value and the print density end value. If the number of ribbon replacements is not equal to or greater than the ribbon replacement standard number (No in step S611), the process returns to step S603, and if the number of ribbon replacements is equal to or greater than the ribbon replacement standard number (Yes in step S611), the determination unit 24 determines the corresponding ATM. It is determined whether or not the claim point is 0 (step S612). Here, it is determined whether or not the claim points are 0, but it may be determined whether or not the number of claim points exceeds a predetermined number.

  When the claim point is 0 (Yes in step S612), the determination unit 24 determines whether the print density near end value is larger than the print density near end minimum value (step S613). This is because if the current print density near end value is not larger than the print density near end minimum value, the print density near end value cannot be changed to be thinner. When it is determined that the print density near end value is larger than the print density near end minimum value (Yes in step S613), the changing unit 25 sets the corresponding print density near end value of the ATM according to the print density near end subtraction value of the print density control table. The print density scale is changed to the one where the print density is reduced (step S614). That is, if there is no or few claims regarding the print density for a certain period (during a predetermined number of ribbon replacements) (the claim point is 0, or the claim point is a predetermined number such as 1 or 2), the print density near-end value is set as the print density. Change to a thinner one. As a result, the notification for prompting the ribbon replacement can be delayed and the ribbon can be used for as long as possible.

  Here, FIG. 7 shows an example of the relationship (operation outline diagram) between the change of the print density near end value or the print density end value and the number of ribbon replacements. As shown in FIG. 7, when the ribbon is replaced, the ribbon is renewed so that the print density increases. However, the print density decreases as the number of prints and time elapses. This often occurs when the print density is near the value. As described above, the instruction to change the print density near-end value to a higher print density is made based on the claim points. On the other hand, since the instruction to change the print density near-end value to the one where the print density becomes lighter is necessary, it is necessary to monitor the state where the state below the print density near-end value occurs several times to confirm that no complaints occur. A condition (period) in which ribbon replacement is performed a predetermined number of times or more is set and performed.

  The determination unit 24 determines whether or not the print density end value is larger than the print density end minimum value (step S615). This is because if the current print density end value is not larger than the print density end minimum value, the print density end value cannot be changed to be thinner. When the print density end value is larger than the print density end minimum value (Yes in step S615), the changing unit 25 sets the print density end value of the corresponding ATM to the above print density according to the print density end subtraction value of the print density control table. The scale is changed to the one where the print density becomes lighter (step S616). In other words, if there is no or less claim regarding the print density during a certain period (during a predetermined number of ribbon replacements), the print density end value is changed to a value where the print density becomes lighter. Thereby, the ATM stop due to the print density can be delayed, and the ribbon can be used for as long as possible.

  After step S616, or when the print density end value is not greater than the print density end minimum value (No in step S615), the transmission / reception unit 22 prints the print density near end value and the print density end value in the print density management table of the corresponding ATM. Is transmitted in accordance with the above change (change instruction message) (step S617). The ATM that has received the change instruction message changes the print density near end value and the print density end value of the print density management table in accordance with the change instruction.

  If there is an end instruction from the operator or the like (Yes in Step 618), the determination unit 24 ends the process. If there is no end instruction (No in Step 618), the determination unit 24 returns to Step S601.

  According to the ATM monitoring apparatus as described above, the ribbon can be used for a long time as long as no complaints regarding the print density from the customer are generated.

  In each of the above-described embodiments, the main processing of the ATM monitoring apparatus is described as being executed by software processing by the CPU. However, all or part of this processing may be realized by hardware.

  Further, the above-described embodiment is not limited to the above-described embodiment, and various changes can be made without departing from the gist of the embodiment.

1 ATM monitoring device 2 (2a, 2b, 2c) ATM
3 Network 20 Reception Unit 21 Control Unit 22 Transmission / Reception Unit 23 Storage Unit (DB)
24 Judgment Unit 25 Change Unit 41 CPU
42 HDD
43 ROM
44 RAM
45 Input unit 46 Output unit 47 Communication interface (I / F)
48 bus

Claims (6)

An ATM monitoring device for changing information for determining whether or not to replace an ATM ribbon,
Information of ATM that had a complaint regarding the thinness of the print density of the passbook, and a reception unit that receives input of the number of points of the claim in the ATM;
A storage unit for storing the inputted ATM information and the number of points of the claim in association with each other;
A determination unit for determining whether or not the number of points of the claim exceeds a predetermined number;
When the specified number is exceeded, the standard print density value that prompts the ribbon to be replaced out of the print density scale that shows the density of the print density step by step as the print density value is printed. A transmitter for transmitting an instruction to change to a density value to the ATM;
An ATM monitoring device comprising:   The transmission unit further transmits to the ATM an instruction to change a reference print density value for stopping ATM in the print density scale to a print density value that increases the print density on the print density scale. The ATM monitoring apparatus according to claim 1.   The ATM monitoring device according to claim 1, wherein the number of points of the claim is a value weighted according to the importance of the claim. In the ATM to which the print density value change instruction is transmitted, the determination unit performs a predetermined number of times of ribbon replacement after the print density value is changed, and a predetermined number of points that the print density is low. Whether the number of points is less than or equal to
When the transmission unit performs the ribbon replacement a predetermined number of times and determines that the number of points of claim that the print density is low is equal to or less than the predetermined number of points, the transmission density value is reduced to a print density value that decreases. The ATM monitoring apparatus according to claim 1, wherein an instruction for returning is transmitted to the ATM. An ATM monitoring method in an ATM monitoring device for changing information for determining whether or not to replace an ATM ribbon,
A step of accepting an input of ATM information in which there is a complaint about a thin print density of a passbook, and an input of the number of points of the claim in the ATM;
Storing the input ATM information and the number of points of the claim in association with each other;
Determining whether the number of points of the claim exceeds a predetermined number;
When the specified number is exceeded, the standard print density value that prompts the ribbon to be replaced out of the print density scale that shows the density of the print density step by step as the print density value is printed. Sending an instruction to change to a density value to the ATM;
An ATM monitoring method comprising: An ATM monitoring program in an ATM monitoring device for changing information for determining whether or not to replace an ATM ribbon,
A step of accepting an input of ATM information in which there is a complaint about a thin print density of a passbook, and an input of the number of points of the claim in the ATM;
Storing the input ATM information and the number of points of the claim in association with each other;
Determining whether the number of points of the claim exceeds a predetermined number;
When the specified number is exceeded, the standard print density value that prompts the ribbon to be replaced out of the print density scale that shows the density of the print density step by step as the print density value is printed. Sending an instruction to change to a density value to the ATM;
An ATM monitoring program that is executed by a computer.

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